Consumer advocate issues prison call service warning

Better Business Bureau says Texas firm focus of dozens of complaints

3:06 AM,
Mar. 26, 2014

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| Special to the Gazette

The Better Business Bureau on Tuesday issued a warning about a Texas prison call firm that has been the focus of dozens of customer complaints. 

"Austin, Texas-based Prison Call Solutions (PCS) advertises its service as a guaranteed way to save money for people who wish to talk to an inmate on the phone, but consumers report paying up front for services that don't work," the warning from the BBB reads. 

The company's service is designed to set up a call relay system that allows prisoners to make calls using a local phone number rather than a long distance number, supposedly reducing the price of ...