Nearly 1,000 people have reported issues to City with new 311 mobile app

Nearly 1,000 people used their smartphone to report an issue in Minneapolis in the past month thanks to the new 311 mobile app, and thousands more are now able to keep Minneapolis neighborhoods safe, clean and well-maintained simply by using their smartphones. 

Since the app launched last month, the City has received 875 service requests through the mobile app and there have been 2,617 downloads to iPhone devices and 1,182 downloads to Android devices. 

Ten service requests are available within the app and more will be added throughout the year as the seasons change.  Folks are able to report issues to Minneapolis 311 related to the following:

Abandoned vehicle

Graffiti

Parking meters

Parking violations

Potholes

Traffic signal timing

Broken street light

Traffic sign repair

Traffic signal trouble

Other Issue

GPS technology provides the location of the service request and people are able to submit a photo to add more detail to their request.  Just like making a request by calling 311 or using the City’s website, the person making the service request will be able to follow their request from start to finish.  Service requests with the app can be made any time of day whether or not 311 is open for business and the request will be reported to the appropriate City department immediately. 

The mobile app is available in the app stores for iPhone and Android devices by searching “Minneapolis 311.”  Folks can also find a link to the app on the City’s website. 

The City of Minneapolis wants to remind folks that you should not use the 311 app while driving. 

Published Aug 23, 2012

QUICK LINKS

Accessibility: For reasonable accommodations or alternative formats, contact 311.  People who are deaf or hard of hearing can use a relay service to call 311 at 612-673-3000.  TTY users can call 612-673-2157 or 612-673-2626.