Google Fiber Construction

In December 2019, Google Fiber started construction in the Town of Carrboro.  Throughout this process, residents can expect to see Google Fiber crews in various permitted areas.  The town is closely monitoring and communicating with Google Fiber and will provide updates to work locations as available. 

HOW TO CONTACT GOOGLE FIBER:If you have concerns or questions for Google Fiber, please call their Construction Support Line at 877-454-6959 or send an email to fiber-construction-support@google.com.  Calling or sending emails to Google Fiber helps to ensure that support tickets are opened in a timely manner.  Any issues will then be escalated by the construction support team and dispatched to the correct field team for investigation.  When emailing with specific issues, please include name/contact information and address of issue so that the proper followup can occur.  Please include photos when possible. 

Door hangers are placed on homes located on both sides of the street where construction will occur 72 hours prior to the beginning of any work by Google Fiber's contractors. 

If you would like to contact the Town regarding Google Fiber you may call Carrboro Public Works at 919-918-7425 or send an email to gfquestions@townofcarrboro.org. 

EMERGENCY?  If you are trying to report an emergency, dial 911 immediately.