Gotcha..Main reason I got mine was, (a) it was in the case at my lgs (b) I got a good price on it for living in the PRK (c) the owner of my lgs wont carry Kimber anymore (he says its due to their CS dept.)  That being said my Kimber Ultra is my edc.. I have not had a single issue with it.. so I have yet to experience their CS. 

Springfield does have better CS than Kimber, generally speaking. 

I love my Springfield 1911s.  I just feel Kimber has the edge in enhanced 1911s below $1000.