A system report or other file containing a description of your computer's technical specification is required to submit this technical support request. When submitting a system report, please be aware that it may contain your personal information, like your computer name.  Please consider reviewing and removing any personal information from the system report before submitting this file. The detailed instructions on how to generate the report will be displayed under this message, once you select your operating system in the form above. 

Creating a DXDiag report

To launch the DXDiag application, press the Windows Key + R, type in dxdiag and press Enter. Please do not swich to the 64-bit version, as the 32-bit version is preferred. In the DXDiag window, click "Save All Information...", then choose a location in which you want to save the file (your desktop, for instance).  Once you have created the file, please attach it to your support request using the "Add file" button above. 

Creating a System Profiler report

OS X 10.7 or newer:Go to Applications -> Utilities -> System InformationClick File -> Save as...Save the file and attach it to your support request using the ""Add file"" button above. 

OS X 10.6.x:Go to Applications -> Utilities -> System ProfilerClick File -> Save as...Save the file and attach it to your support request using the ""Add file"" button above. 

Creating a GOG system report

If you have installed the game using our *.sh installer, open your default terminal emulator, and run the following commands (don\'t forget to adapt the first command depending on the game and its location.  Use TAB to auto-complete the location and prevent typos and mistakes, and RETURN key - "Enter" - to confirm):

cd ~/GOG Games/*your game*./start.sh --sysrep

The system report will be located in your Desktop folder.  Please attach it to your support request using the "Add file" button above

Error on launch: The application was unable to start correctly (0xc0000022).  0xc0000022

This is quite often caused by disabled DirectPlay.  In order to enable it, please follow these instructions:

- Please go to the Desktop.  Press WinKey+R to open Run window, in it type:appwiz.cplHere go to Turn Windows features on or off link, find the Legacy components on the list, enable DirectPlay, and click OK to install it. 

In some circumstances if you are unable to install DirectPlay, please temporary disable your security software, for the time of installation. 

Do you have more questions? 

Didn't find the answer you were looking for? 

If you were unable to find the answers you were looking for, please reach out and someone from our friendly and knowledgeable support team will be happy to help with their top-notch assistance!  We know you want to get back to gaming, so we strive to answer all messages within 24 hours.  You can also contact us via Twitter and Messenger.