As operations continue to return to normal, this will be the last status update unless conditions change. 

The following applies to Cash Vault services and Brink’s courier service for the areas affected by Hurricane Irma: All cash vaults in the Alabama, Florida, Georgia, and South Carolina markets have returned to normal operations, with the exception of Ft.  Myers, FL.  Ft.  Myers- Continues to experience limited operations in vault processing due to storm damages.  All normal routes are being performed by the courier for deposit pick-up and change order delivery. 

For clients using ACH, we have been advised that certain financial institutions are temporarily closed which will delay transactions and ACH returns involving those institutions (for instance, FIs in U.S. Virgin Islands and Puerto Rico).  Please be advised that additional institutions may be affected as Hurricane Jose progresses.  NACHA rules provide for accommodation for these situations (e.g. Section 1.5 of the NACHA Operating Rules).  BBVA Compass ACH operations and systems are not anticipated to be affected. 

Our Business Relationship Services will be conducting business-as-usual on all days with calls and emails being re-routed to unaffected areas.  Continue to utilize your designated regional BRS contact information. 

BBVA Compass extends its hope that each of our customers and employees can work towards rebuilding all that may have been lost.  We encourage you to continue to stay diligent about your safety, as damages from the storm present continued hazards. 

Get Started

Powerful

Using armored carriers to deliver your deposits directly to our cash vaults provides protection through the use of

Tamper-evident deposit bags

Video surveillance

Dual custody processing

Our cash vaults utilize:

Counterfeit detection mechanisms

Currency fitness sorting

Cost Effective

Cash Vault services minimize the time you spend at a banking center.  Deposit detail information and deposit ticket images are incorporated into our BBVA Compass net cash™ Information Reporting module, allowing you to

Export files and/or images

Simplify account reconciliation

Deposits from multiple locations can be consolidated into one national account with location reporting and sub-totals to reduce account maintenance and processing fees. 

Efficient

Our vault network allows you to bank quickly and safely without leaving your office, giving you more time to run your business.  We also offer night drop and quick drop services through our branches.  Change orders can be preset for regular delivery or completed when needed via the Internet or by phone (24 hours a day, 7 days a week). 

Vault Network

Alabama

Birmingham

Huntsville

Mobile

Montgomery

Arizona

Phoenix/Tempe

Colorado

Denver

Florida

Jacksonville

Orlando

Pensacola

Tampa

New Mexico

Albuquerque

Texas

Austin

DFW Metroplex

El Paso

Houston

Laredo

Lubbock

McAllen

San Antonio

DeposiCash

DeposiCash is a service that combines the security of an in-store "smart" safe with the ability to receive bank credit for cash deposits before the deposits leave your location.