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Classify the input using one of these labels: neutral, positive, and negative. | @united thanks for the 2hr delay and then no ground crew when we landed. At least you didn't break my http://t.co/GCWVFuopl2 | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united when is my plane coming? Been delayed for almost 7 hours. No plane. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways I would happily wait in the terminal near food, restrooms and non irritated passengers. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @JetBlue yeah I'm aware of that. Hence my original msg to you. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united Maybe be hiring your own ground staff at LAX when multiple gate agents tell you your baggage is loaded you expect it to be. HOPELESS | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | ?JetBlue: Our fleet's on fleek. http://t.co/8o3SCR5EFW?? smh yall expect me to trust a childish airline with my life? #Nah | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir You guys are just being disrespectful at this point... learned my lesson about this airline | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir pathetic to have your gate agents lie to my face when you are at fault | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @JetBlue should i continue? | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir we got to 15 minutes AFTER takeoff time before anyone wandered over to address the line of people. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways Why haven't you issued a travel advisory for Charlotte Wednesday night and Thursday? 4-6 inches of snow. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @JetBlue I fly w/u as much as I can, however your kiosks were broken in SYR and there was 1 woman working the ticket counter.. She had a | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united a good start would be to warm the plane before the departure time so the flight isn't delayed due to frozen water lines. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united In ORD, waited 20 min after crew members left before gate items came. Flight attendant sarcastically said good luck and walked away. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir we knew it was not going to leave but we had 6 hours waiting... that was the hurry.. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Stuck in Miami, and one of the worst customer experiences I have ever had. Will be sure to let everyone know about my time w/AA | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir Cancelled Flightled my flight won't refund me and told me 2 call customer service n been holding for 30 minutes still waitin #BadService | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways Emailed them a week ago and still nothing... | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways sitting for 30 minutes on the runway at dca, because your gates are full? Early landing, Late Flight flight. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united It's a shame choosing #United may be the difference between reuniting with aging friends and never seeing them again #PoorService | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica just landed in LAX, an hour after I should of been here. Your no Late Flight bag check is not business travel friendly #nomorevirgin | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir your wifi is angering me with its slowness | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united 3 days Late Flightr and my bag has not left IAD, United is not helping at all. Everyone tells me a different story | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways nervous for flight tomrw out of key west not friendly customer service | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir the pilot her and another flight attendant left walking away laughing. Just wow | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | .@united I wouldn't describe feces sprinkled in your bathroom as an inconvenience. To help, you might find my baggage you lost & return it. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways I ask for reimbursement maybe miles added to my account for my inconvenience and for the money that I had to spend | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @JetBlue is the worst. I have to postpone my trip and they can't accommodate guests like @SouthwestAir #NeverAgain | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir you're 4/4 on blowing it with your customer service. Shotwest Airlines. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways I need to speak with a customer service agent today between 5-8pm I had an unfortunate incident of discrimination today. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @United Over the last week, United has provided me with the worst customer service experience of my life. Disgusting. #united | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united the we got into the gate at IAH on time and have given our seats and closed the flight. If you know people is arriving, have to wait | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways 799 from AMS to PHL today- 3 of 4 flight attendants were downright rude and hostile and made the 8+ hour flight even worse. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways why cant Sapphire members reach anyone on the phone? | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways you idiots kept an on time plane on the Tarmac for over an hour forcing us to not be there 10 minutes before. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | ?JetBlue: Our fleet's on fleek. http://t.co/8o3SCR5EFW?? smh yall expect me to trust a childish airline with my life? #Nah | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways My daughter is stranded in charlotte because US Airways Cancelled Flightled her flight tonight. Completely dissatisfied with @USAirways | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir and thx for not responding | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir you are failing! Diverted, stuck and no communication! Make a decision and let us go!!!! ???? flight #4229 | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways US 728 stated their issues as: plane not moving as cargo door open on plane. Umm, ok. A little strange. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways likelihood of PHL to BDL actually leaving tonight? 2 hour delay so far! | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways technical issues = inefficient computer triage system. Personality/ compassion of operators = not. Sad example of sad company. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways Discovered our flight was Cancelled Flightled yesterday at 3:30PM - @americanairlnes finally notified us our flight was Cancelled Flighted at 0316 AM | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways nervous for flight tomrw out of key west not friendly customer service | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir you all should really be ashamed. The entire business class cabin is empty and almost all of first class... | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Supposed to arrive at my destination tonight. American rebooks me for Wednesday? Where am I staying until then? | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united Additionally, my husband paid for tv service & it stopped working about halfway through the flight. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @JetBlue flight 577 fll to sfo. No speed line even though I paid for it. No coffee on flight. and my non stop now has an unscheduled stop | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways have had a medical issue Late Flight yesterday and need to change my flight today been on hold for an hour and still not through | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united flight 1219. My frustration boiled over after dealing with attendant. Her attitude was ridiculous. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir because according to the flight attendant my husband doesn't talk english, when the fact is that he understand and talks it | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir sitting in Baltimore. Finish taxi and approved to takeoff. Oops, not enough fuel. #Fail #45minflight #been3hours | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @United super lame that you charge $8 for tv on an international flight to the US. It isn? 1997! | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways your CSR in PHL suck. Flt 3883 gets cx'd, i get rebooked to the next day? On standby for 4011. Not hopeful. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir flight # 317 | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways @AmericanAir have been trying to call customer service since 9pm. After an hour, was disconnected. Spoke to no one | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @JetBlue I understand but wish you would have announced the delay 2 hours earlier vs sitting for 2 hrs at MCO | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir flight 1028 no delayed 1.5 hours. Another week another delayed flight | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir yeah that's not helping. Having my bag shipped to the correct city the first time probably would have helped. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united Once again I am victim to the scam that is your SHIT Customer Service, this time the agent hung up on me WTF do you teach your staff | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united can you please stop Cancelled Flightling your flights? I am trying to get home to take two exams tomorrow. You've Cancelled Flightled 3 flights on me. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united diverted and missed our connecting flight. Was just told that my bag is on it's way to MSY. If you only had people that cared | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir spent $8 for the choppiest feed of "Whiplash" ever. #americanairlinesfail #iwantmymoneyback | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir when you strand someone in a city without luggage you would think AA would want to earn your business, but guess not? | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir hire more customer service agents. And hour and a half is too long to hold | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways My flight cost me just under $800 and this is what happens? I fly with @united and have no problems. I come the US 4-5 times... | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @virginamerica the manage itinerary section of your website seems to be broken for me https://t.co/2pUJvCElNg | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united quality work going on here. http://t.co/9xbO5daKaK | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united how can you never got a flight from austin to Houston in time for a connection ever? Ever! | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir 4 flights Cancelled Flightled in one week?! Customer Service is ???????? | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir really | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways problem with flight in Gainesville US Airways 5137 to CLT will miss connecting flight 5547 to IAD. When can I get another flight | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways I did they are busy | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways @AmericanAir as a Gold Dividends member, why can't I get anyone on phone to handle my Cancelled Flighted American flight tonight ?? | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir next time my flight's Cancelled Flightled, I'd appreciate SOME indication (email, text, carrier pigeon). App didn't even warn at check in | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united has once again earned a place as the worst airline in the business | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir and it's not a inconvenience it is a disaster. It's A $500 phone bill from you that you refuse to pay | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir my #Navy sisters flight 2470 cancld. She can't get an agent. They've called her back to be put on hold & then discnct.Any help? | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir 2nd leg of trip Cancelled Flightled. Been on hold 1.5 hrs. Will we lose our $ if we don't speak to someone before first flight leaves? | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united care less about the person - although he walked away while I was complaining. A man at 10p at LAX club. More..... | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways 4+ hour hold, finally Cancelled Flighted ticket! sticking to @delta @Expedia who allow easy online Cancelled Flights/refunds! http://t.co/RKVCZBpdCE | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united I wasn't asking for a full refund but delaying me 3 hours and giving no reason should be enough to give partial credit | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir trying to rebook flight. On hold for 23 mins before disconnected and now almost 40 mins? Unbelievable. http://t.co/0BJNz4EIX5 | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united stuck in DC trying to get to Denver. The engine shut down twice on us at the terminal. Got any available flights for me? | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united what's the hold up with flight 6475 from SLC to DEN?? | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir pathetic to have your gate agents lie to my face when you are at fault | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica you guys messed up my seating.. I reserved seating with my friends and you guys gave my seat away ... ?? I want free internet | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways on hold 2 hours 54 minutes. What's going on? | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united I'm a first time solo female traveller and it's pretty scary being in a foreign place not knowing where your belongings are... | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica shame on VA for making people spend money in stranded cities when other airlines are landing at JFK! Who will reimburse me? | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir so am I going to be homeless or do I have a place to stay tonight? Can you respond to me here so I can go back to sleep? | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways sitting for 30 minutes on the runway at dca, because your gates are full? Early landing, Late Flight flight. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways never fails to disappoint. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways That link doesn't work on mobile. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united I'm rebooked now, but the line was 300 people deep. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united no bag tagging, led to many people backing up the aisle to front with bags | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir ... Do I have to even say anything? Over 6 hours on hold... No one has ever sucked as much as you. http://t.co/NcrMqIBIWo | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir any particular reason it's 20+ minutes and counting to speak to a human being? | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @southwestair Grand total from landing to getting bag: one hour. That's very sad. | negative | neutral |