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<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: your trains are constantly slow, delayed and uncomfortable. Get faster trains.
agent: Good morning Harri. What service are you travelling on please? Rachel
user: I travelled on the 9:35 am Cardiff to Paddington yesterday which was delayed. And plodded along at slow speed.🚂
agent: I can see there was a 0926 service yesterday, is this the service you are referring to? Rachel
user: I actually travelled paddington to Cardiff, my bad.
agent: I see. This service was delayed due to a platform alteration and following a late running service ahead. Apologies for the delay you experienced. I hope your future journeys are better. Rachel
user: Me to Rachel. Have a nice Sunday.
agent: You too Harri. Rachel Customer complains about the train which is been running in slow speed and delay every time. Agent apologized for the delay and said that the future journey will be better.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Sence OTR update my #GalaxyNote8 won't work with even on HELP!
agent: Hi! Does it happen with other apps? -GB.
user: No sir! Only Twitter! Please help me!
agent: Please, clear the Cache and Data and try again. -GB.
user: Ok.
agent: Do you still have issues with the app? -GB.
user: Yes! Still won't work! Funny thing is it won't even work on Chrome or Samsung internet! Sorry to so long to respond I have to wait till my wife gets home to use her tablet cuz her Note 8 ain't working either on Twitter sense the update!
agent: That's Ok. Since the issue started after the update, the app might not be updated. Please, uninstall the App. and download it again. -GB. Customer having an issue with GalaxyNote8 not working with 123765 and even on 9242. Agent updated the customer to clear the cache and data and then try again and also updated that to uninstall the app and downloading it again.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: - way too many husks in your organic oats; putting the bairns off porridge! Quality control issue maybe?
agent: Hi Mailliw, I'm sorry that there is too much husks in our organic oats, I understand how frustrating this must have been for you. 1/5 I would like to fully document your feedback and issue a refund for you, to do this can you provide me with some details 2/5 Are you happy for me to pass your details on to our supplier in case they wish to contact you? 4/5 Could you DM us your full name, address, email, barcode, date code, supplier code on product and picture of your receipt. 3/5 And lastly, would you prefer we sent you a Moneycard refund via post or email? 5/5
user: Dude you have no idea #firstworldproblems Top quality customer service for getting back to me; I don’t actually need or deserve a refund but if this helps with quality control 👍🏻
agent: Hi Mailliw, if you DM us with your details also we can have this fed back to our supplier for review? Ty - Darren Customer is complaining that they are too much husks in their organic oats and thinks that this maybe the quality control issue. Agent updates to Dm their details so that they can fed back to their suppliers for review and also asks what would they prefer when they sent a moneycard refund via post or email.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: is it possible to fly standby on the 3:15pm flight from SEA to PHX? I’m on the 650pm flight
agent: Hello, Grant. Yes, this standby listing for the 315P flight is available for $75. *ARD
user: How long is the list? Is there a good chance I can sneak on?
agent: You have a chance to make it on this flight. *ARD
user: Can I charge that at airport when I check in and put my bag on that flight?
agent: Yes. *ARD
user: Fingers crossed! Decided to try standby for the 3:15 flight!! !
agent: Good luck! Thanks for choosing to fly with us. ✈ *AMC Customer is enquiring the agent regarding that is it possible to fly standby on the 3:15pm from SEA to PHX. Agent is updated yes standby listing forthe 3:15pm is available for $75.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: yo I need help port forwarding to open my NAT type or even resetting my UPnP.
agent: Hi there, you can find a list of Xbox Live ports here if you 1 don't know how to port forward we recommend reaching out to your ISP for help! 2
user: Will port forwarding open my NAT or will I need to reset my UPnP?
agent: Before you do that, let's have you try the steps here to open up your NAT
user: Tried all that.
agent: If those steps did not help open your NAT type you may need to reach out to your 1 ISP to get this sorted out. They will also be able to assist in opening your ports. 2 Customer is seeking help to port forwarding to open customers NAT type and reset customer's UPnP. Agent provided URL and asked customer to find a list of Xbox live ports through which NAT can be opened.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hi team, need your help changing a flight. Instead of HKG > BKI return it now needs to be MEL > BKI > HKG. Can you help?
agent: Hi Adam. Sorry but Route Change is strictly not allowed. Only Flight Change date/time is possible.Thank you- Mariya
user: Am I able to keep the BKI > HKG leg of the journey and cancel the HKG > BKI flight?
agent: Hi, kindly provide us with your booking number. We will get it checked - Ed
user: Thanks Ed. It’s ZKGU9M. Only 2 of the 4 passengers need to change flight plans, the other 2 will remain as is.
agent: Hi Adam, You still can use return flight leg BKI-HKG even you no show for outbound flight and it wont effected another 2 guest in this booking. Thank you- Mariya
user: Thanks Mariya, is there anywhere on your website that refers to this in case I have any issues at the airport?
agent: No worries. As this is not a Fly thru / connecting flight. Your return flight wont be forfeited and still can utilize even without boarding first flight leg/ Sector. Thank you- Mariya Customer is enquiring about route change for his fllight,. Agent informs that its not possible, as it is not a fly thru or connecting flight.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: dreadful service. Have spent the last hour trying to contact after sales to sort out a problem with an m ticket. Waited 30 mins on phone and got cut of from live chat. #notfastandimfurious
agent: Our Aftersales team are receiving a high volume of calls this evening, Caroline. Sorry to hear you were cut off
user: I need someone to sort out my ticket. I've paid. I can't load it onto the app. I would like to fetch it from the station to make sure I can travel . This is ridiculous!
agent: The Aftersales team would be best placed to assist with any issues on the app. It's not possible to alter the delivery method of the fare after purchase
user: Fabulous! This is ridiculous How can I get hold of them. I've already wasted an hour of of my life on this
agent: They can be reached on 03445565650 or through LiveChat here:
user: Your live chat is not working!
agent: I'm afraid those are the only ways to reach the Aftersales team this evening Customer is complaining that he had spent the last hour trying to contact after sales to get sort out a problem with an m ticket. Agent updated that they can be reach on number or through live chat.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: who’s in the office this morning? And also, is the timetable from London Waterloo to Weymouth back to normal again?
agent: Hi Lu, at the moment we have DC, BK, CW and myself in. There are some engineering works ongoing today but I can see one train 1/2 an hour planned to run between Weymouth and Waterloo today. 2/2
user: A K. How about the stopping services?
agent: That is also one an hour, running between Poole and Basingstoke.
user: And why does it say that low07: for 55 from Southampton Central was delayed up and till eight got to Southampton?
agent: Could you clarify what train you mean?
user: I think it was about 07:55 from pool. Which would of been the 08:55 from Southampton Central.
agent: I can see that there was a service that was scheduled to leave Poole at 0750, arriving at Southampton at 0855 that is currently on time.
user: Hmm. It’s just that your app said that that train was delayed.
agent: Strange, the empty train ran into Poole on time, then the 0750 left on time so I'm not sure why it showed up as delayed Lu. Customer asking that who is in the office morning and how about the stopping services. Agent replying that there are some engineering works ongoing today and also one hour running between Poole and basing stoke.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: why does it take so lone to reset a password. 30 hours and no word yet??? ?
agent: We value your privacy and security. We've got an article with more information about account recovery:
user: I’ve already did this. It said I would have instructions within 24 hours. It’s been at least 36 hours I’ve heard nothing.
agent: Check the status of the recovery process by going to For more information:
user: That didn't work, it started the recover process all over again. 😂😂 That started the whole thing over again and it never offers me the 2 step process The instructions online BTW are for iOS10.2 or earlier, my phone says iOS11.0.3 so none of the instructions are workable.
agent: For iOS 11.0.3 go to Settings > your name > Password & Security. DM us if that doesn't help and we'll continue with you there. Customer is complaining why its taking more time to reset a password since they have waited for 30 hrs and still no response. Agent updates for ios 11.0.3 follow steps, go to setting, their name, password, Security. If it doesn't help then DM them so that they can continue with them in provided URL.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Looks like is down !! #iPhoneX
agent: Our website will be unavailable due to maintenance until 3:00 AM CT. You can try again within an hour. 4 assistance, please DM us. -OM
user: I was about to check out with an iphonex order 👎👎
agent: That's a great device you're looking for. Please remember that maintenance ends after 03:00AM. -OM
user: How can you guys plan maintence at this time as ur already aware of prebookings at this time ?
agent: I know how excited is to be the first to get a new device. It's just a few minutes left. Thank you for your patience. -OM
user: I got one finally
agent: Great to hear that. I hope you get this amazing device on your hand as soon as possible. -OM Here customer is complaining about down service of iPhone X where he wants to order a new device with exciting offer. Here Agent informs the customer that some maintenance is going on , if he has some issue can message him for the better assistant.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: please explain and justify why it's £55 to Exeter on 22 Nov and £135 for same journey on 22 Dec. Many thanks in advance.
agent: Hi there Luke. What date and trains are you looking at specifically please? - Josh
user: Cambridge to Exeter st David's. Around 8am.
agent: 1/2Pricing does vary on advance tickets as they are first come first serve, so when the cheaper tickets have sold only standard fares remain 2/2 I can see a single on the 08.15 for 22/11/2017 priced at £34.00 and a fare for £43.00 on the same train but for the 22/12/2017 - Josh
user: Try it for a return journey coming back on 27th.
agent: What sort of time are you looking to travel? - Josh
user: Ideally around 8am.
agent: There isn't as much advance fare availability around Christmas as we expect it to be a busy time for travelling. -Andy
user: And around midday on return journey on 27th. So you nearly triple the price? That's thoughtful. And also - after paying £135, I'm told that it's not possible to even reserve a seat on the return journey.
agent: What time are you travelling? As our trains are running from Marylebone instead of Paddington reservations not possible on all. -Andy Customer is enquiring about why the Price variation for the same journey but different dates. Agent informed that Pricing does vary on advance tickets as they are first come first serve,So when the cheaper tickets have sold only standard fares remain.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: am I able to travel with a brand new sealed laptop through TSA without unboxing it? Flight from Oregon to San Francisco..
agent: Hi there, I don't see why not? I'd suggest letting TSA know before you screen what's in the box. -Suli
user: I can’t even find the info on their website lol, it’s sealed and brand new :(
agent: You'll be fine bringing it on the aircraft, however, TSA may ask you to take it out of the box. -Sean
user: Darn! Lol okay... I’m trying to figure it out but I guess I’ll have to open the box :(
agent: I'd personally just keep it all sealed up until they say something. I wouldn't be surprised if they allow it to go through unopened. -Sean
user: That was my plan! I just don’t wanna open it til I am home 2mrw but I’m trying to pack my carry on bag now lol - thank you!! #lovealaskaair
agent: Glad we could help :) Thanks for reaching out! -Jordan Customer has complained that he is unable to travel with brand new sealed laptop without unboxing it. Agent is glad that customer has reached him for this issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I think my favorite thing about paying for is the delayed arrivals and useless customer service
agent: I'm sorry for the poor service! Do you have an issue with a current order? If so, can you tell us what information/options we provided when you reported this to us? Please keep us posted!
user: My order was to arrive by 8pm today and when I called to inquire they simply said “tomorrow” I needed it today...
agent: Unforeseen circumstances can cause delays. What does tracking currently indicate?
user: Nothing! It was 50 miles from me 3:50 am and no updates until after 8pm today
agent: I'd like to make sure this is escalated directly to our transportation team. Please provide additional information here: so we can look into this further for you. Customer is complaining about delayed and rescheduled delivery. Agent states the issue has been escalated to their transportation team.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: why does my music keep pausing every time I go in another app? 🤔 I’m running iOS 11.1
agent: We're here for you. Are you using the default Music app or something else? Also, does this happen without headphones?
user: It happen with headphones on, and yes I’m using the default music app
agent: Do you experience the same issue without headphones?
user: Without headphones it doesn’t happen.
agent: Thanks for clarifying this for us. Do the apps that you're opening have audio available that could be played?
user: When I open snapchat my music stops, then it starts to play again when I’m using my 🎧’s, when I’m not with 🎧’s on it plays.
agent: Try deleting the Snapchat app, restarting the device, then reinstalling the app. Please send us a DM with the result. Customer is complaining about the music keep pausing everytime. Agent updated that to delete the snapchat app and restarting the device then reinstalling the app and also informed the customer to DM with the result.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I can’t get free Netflix due with my Tmobile one because my plan based on last year rate . That’s the tax being with Tmobile. 😓 Thanks for taking care a customer that has been more than 4 year with Tmobile
agent: I'm still here to work for you and I will be sure to address all of your concerns. I'll meet you back in DM shortly. *AlexGill
user: I guess that you cannot do anything since your coworker said that we won’t able to do it is the only can do Could you add the Netflix offertory my plan?
agent: I was just able to send a DM your way, and I am still here to work for you. I look forward to hearing from you soon. *AlexGill
user: Can you please ask to do it because he is the best CEO and cares about customers? Your reason doesn’t make sense. The offer doesn’t apply because I am saving money in my plan.
agent: Making sure you have all the details on this offer is my priority. We'll continue our chat in DM together. *AlexGill
user: Thanks. I will emailed . Have a good night
agent: If you have further questions, please know that I am here for you in DM. You can reach out anytime. *AlexGill The customer is complaining that they can't get netflix due for me. The agent asked to continue conversation via dm.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: a number of recordings on a new, almost empty DVR are unplayable: “Unable to play the selected program. Please try again.” I also get an error on the FIOS Mobile app. Other recordings work fine. Help?
agent: Help as arrived! Are the recordings that will not play also from 11/16?
user: Looks like 11/16 and 11/17 at least. Have had the STB only a few days.
agent: Thanks for confirming. Can you please reboot the cable box and try to access the recordings again? If you have not already tried this.
user: Just did! I unplugged and let it sit for ~30 seconds.
agent: As we are having an issue with DVR viewing could you reboot the router and then your cable box.
user: Ok! Done! Er, done - still jacked up.
agent: Please follow and DM us. Customer complaining that unable to play the selected program. Agent is replying that reboot the cable box and try to access the recording again.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I’m not going to make my connection from Preston to Penrith because my train from Liverpool’s late. I’m unsure what to do?
agent: Once you arrive at Preston, speak to station staff who can assist further, Jacqueline
user: Thank you x train to Preston cancelled going to Wigan Can I catch a Virgin train from there to Penrith instead of trying to get to Preston 1st?
agent: Yes, this shouldn't be an issue however speak to station staff prior to doing so
user: Brilliant! Thank you so much #virgintotherescue Got the train from Wigan to Penrith. Thanks so my. Got fibromyalgia & having trouble with walking so helping me has been amazing 👍🏼
agent: Great to hear. Did you manage to connect okay? Customer is telling that he is not making his connection from preston to penrith as his train from liverpool's got late. Agent updated that once he arrive at preston, he can speak to station staff who can assist further.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: if my flight boards at 720 how early do I have to be there to check luggage I think I may be out of luck
agent: Hi, Stacy. You need to be at the airport at least 2 hours prior to departure. *TJH
user: I’m on dL 2641 and I’m going to miss my flight due to traffic can you help to get me rescheduled on the next flight?
agent: I'll be able to do confirm on DL2572, which is scheduled to leave a 9:00 AM for $75. *TJH
user: I’m still in stand still traffic and I’m afraid I will miss that one too. Can you confirm on the next flight? The fee is fine
agent: Oh, no! There is one at 10:00, 11:21 or at 12:27, which one would work better for you? *TJH
user: I know ... crazy..1121 is probably the safest bet the way this morning is going. Thank you for all of your help TJH! Delta always is so helpful
agent: You're most welcome. Please DM your phone number. I'd be glad to give you a call and set it up for you. *TJH
user: I sent it .. please let me know if you didn’t get it. Thanks again
agent: Got it! *TJH Customer enquires about the Delta Flight timings reschedules. Agent updated all the timings of the Flight which is convenient for the customer.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Estimated delivery Wed, 25 Oct - Fri, 27 Oct You have paid using PaisaPay on 21/10/17. but i havent received it yet on 1/11/17.
agent: Have you asked the seller yet where it is? See as they may be able to help out!
user: I have contacted seller but my question to you is when will I receive my product. Your customer service says may be the awb no. is wrong. I don't care about that I want my product. . I wish I had not opted ebay.but in future I am not going to choose eBay . Because Its the worst
agent: The seller should have delivered it by then, but as you don't have it just see if the seller can't help!
user: I haven't received it as of yet. And I have a contract with you for the delivery of product not with seller. So, instead of telling me to contact the seller you guys should contact the seller.
agent: The contract is between you and the seller! They shipped it, but we protect you if you didn't get it if you open a case.
user: I haven't received anything as of yet. I'll contact seller tomorrow morning. But your service is pathetic.
agent: Did you view our link? We can give a refund if you don't get it! Just look at our guarantee for steps on activating it.
user: I am looking for the product. Let me tell you something. I bought a similar product on 9th of this month. But that was damaged . and so you have provided me the refund for that. But as I was mad about this product so I ordered the same product on 21st . And I haven't received it yet so in layman terms you can say I'm Waiting for it from 9th of Oct. How much time can I wait. I'm not looking for the refund. Just check my account and you would yourself condemn your service and worst packing . The email address associated with my account is __email__ . I would appreciate that I got the refund of my previous damaged product from eBay. But where are the timelines for delivery.
agent: Thank you for your reply. The estimate delivery date for this order will be available to view in your ‘Purchase History’.1/2 If you still can't see this, please DM us your full name, Zip code & item number & we'll advise on this date for you. 2/2 Customer is complaining about the worst service where they have not received the product yet though they have crossed the timeline. Agent request to DM their name, zip code &, item number & for further assistance to know the date.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Am I the only one having this issue with my #ChromeCast being really slow? Only happens with
agent: Hey there! Can you let us know your device, operating system, and Spotify version? We'll check it out /RC
user: Spotify app v. 8.4.26.770 Android 7.1.1 Google Chromecast Ultra, latest version.
agent: Got it. Can you try to see if logging out > restarting your devices > logging back in to your account makes a difference? /DV
user: Tried rebooting as well as logging out and back in, still no difference.
agent: Best thing to try here is a reinstall. Just follow the steps at /RH
user: I just tried, following the directions exactly. It made no difference, I still have a ~10 seconds delay. 😞
agent: Thanks for giving it a shot. Can you DM us your account's email address or username? We'll take a look backstage /RH Customer complaining about slowness in chrome cast. Agent suggest to logging out and restart his device and also asking to dm account email address or username.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I’d like to thank you for the Sainsbury’s lorry parked up outside Brunswick Terrace in Hove, running its engine from 4:30am for two hours. It really was the perfect start to the day. 👌
agent: Hi Iain, really sorry about that. Could you DM me on the below link the registration number please? Mariya
user: I don’t have the reg. please just ask your drivers not to park up for hours with their engines running in residential areas including Hove seafront.
agent: Can you send us a postcode of this area? We'll get this logged with the relevant team. Rob
user: Brunswick Terrace is BN3 1HL which is parallel to Kingsway ie the seafront road.
agent: Thanks, I've passed this onto the relevant team. Have a good day. Rob
user: Thanks Rob. I look forward to being able to sleep.
agent: Hi Iain, just to let you know that this has all been forwarded onto our depot who will be able to identify the colleague involved. The appropriate action will be taken. Sorry again for the trouble. Corey Customer complained on sainburys lorry driver for making a huge sound near his house. Agent ask the customer to DM of registration number and postal code of the area.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: in Ricoh Coventry will happily let bread go to waste rather than donate it. A full tray of expired bread, customers are still buying.
agent: Hi there, I'm so sorry about this bread being past its date & I understand your disappointment. Did you let a colleague know? TY - George
user: I informed the store manager, her response was very disappointing. I think she needs to take the issue more seriously rather than Literally make excuses and supply scripted answers to me. The staff members I spoke to showed more passion and care than management did. Disappointed really because I choose to shop there all d time
agent: Hi, I'm really disappointed to hear that the manager didn't seem to take this very seriously. Can you please DM me some details? 1/3 I want to get this looked into and fed back. Can you give me the name or a description of the manager you spoke with? 2/3 I also want to log this on the system. For me to do this can you let me know your full name and full address? Kind regards - Calum. 3/3 Customer is complaining about the expired bread but still buying by other customers. Agent updated to send the DM them with some details.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: thanks again for your help with my check in last night! Y’all awesome! Now can tell me how I’m going to make a 37m ATL A-D connex...
agent: We are always happy to assist, Gary. I will go ahead and send a heads-up to our airport team in ATL notifying about your short... 1/2 ...connection time. *HMB 2/2
user: Thanks! You guys rock! Oh and of course hotel shuttle service got the 1054 crew here late, typical of my week so far 🤷♂️
agent: We are always happy to assist! *HMB I'm sorry about the crew's delay there, Gary 😞 *HMB
user: You can’t help traffic !
agent: No matter where it is, traffic is inevitable! 😩 *HMB Customer is seeking help for check in since there is a delay. Agent apologised for the crews delay and informed to assist and send a head ups to airport team.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Wells Fargo totally wins the most disgusting bank ever.
agent: Saw your tweet, Jialing. What happened to make you think this way about us?
user: 5 days ago it showed no pending transaction and seemed like I had enough balance so I paid my credit card then next day my balance turned into -175. That was my first overdraft I do admit it was my fault. I am not good at tracking my balance at all. Bt it happened again yesterday I paid off and I didn't spend any money after that and it was being no pending transaction everything is in post transaction for days and last night I was -34 again! Then I found out it's one transaction which was in post transaction for days and it made me overdraft again. So why u guys put that in post transaction but not in pending? Do I have more transaction which is invisible like this?
agent: Let me research your fee concern further, Jialing. In a DM, please provide me your full name, phone number, and address (no account numbers).
user: thank u im going to a local bank
agent: We want to address your concern and connect to provide support, Jialing. Please DM the previously requested information. Customer is complaining about false debits from his credit card. Agent requests for the name, phone number and address for further assistance.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hi I bought gluten free pitta yesterday - by today they have gone mouldy. Not impressed. I'd like my money back please.
agent: Hi Katreena, I'm really sorry about that! Could you send me a picture of the barcode and let us know which store you got these from? Dee
user: Ah I can't as I freaked out and threw them away immediately as everything was covered in mould! It was 4 genius white pitta from walthamstow sainsburys, a big store. Best before 5th Dec and I opened yesterday. Hello - is there any update on this? Still not happy that my pitta went mouldy in 24 hours.
agent: Sorry for the delay Katreena, can you confirm the barcode using our website please? I'll get this logged with our buyers for internal review:
user: OK I'll have to fish it out of the bin...how do I go about getting a refund?
agent: Not to worry Katreena. There's no need for that, as I've just found the product. Can you use this link to DM me your Nectar card number please? I'll pop on points to refund this, plus a bit extra to apologise this happening! Reid
user: I don't have a nectar card - is this a problem? Thanks for sorting!
agent: That's no problem Katreena. If you DM me your full name and address via this link I can get a gift card sent your way instead. Robbie The customer is complaining that he has bought gluten free pitta yesterday and it was gone mouldy today. The agent asked to dm full name and address via this link so that to get a gift card.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: won’t let me upgrade to #SapphireReserve bc I’ve only had the preferred card for 11 months. Guess Ill be taking my $63k in charges in 11 months to
agent: 2/3 prevents us from changing a product if the annual fee will increase on an account that has not been open for at 1/3 Some of our policies had to be changed to ensure we remain in compliance with the CARD act. One of these changes 3/3 least 12 months. We want you to stay, and I'm sorry we can't change your card sooner.
user: It’s going to prevent you from keeping me as a customer. I wish you could find a workaround for me, bc I like the card.
agent: 1/2 I'm sorry, but we're unable to work around this. We do want you to stay, and we know this is important to you. Once the 2/2 account is at least 12 months old, we would love to assist you with changing your card. We ask for your patience in this.
user: Just lost me...
agent: We don't want you to go but understand your position. We've made sure your concerns have been heard.
user: Thank you
agent: You're welcome. Customer is complaining that is not letting them to upgrade to Sapphire Reserve because they only had the preferred card for 11 months. Agent updates that once the account is at least 12 months old, they would love to assist them with changing their card.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: any idea when you’ll fix the WiFi glitch? Music won’t load when connected to work WiFi. Forums show this is a known issue?
agent: Hi Nicole, help's here! Can you let us know your device's model, OS, and Spotify version? We'll see what we can suggest /DV
user: Spotify version 8.4.25.906/happening since September 20th on my old iPhone 6, my new 8+ and iPad Pro. iOS versions 10, 11, 11.1, and 11.2.
agent: Got it. Can you try to see if logging out > restarting your phone > logging back in to your account makes a difference? /DV
user: Now I can’t log in but our network is fine
agent: No worries. If possible, does restarting your router help? Also, does this happen with our WiFi networks? /DV
user: Router restarted. Only able to login if not connected to WiFi. IT dept says “it’s a known Spotify issue” 🙄🤷🏼♀️ Works fine on other WiFi’s.
agent: Just to confirm, are you using a private or public WiFi network? Also, do you have access to a different network you could try with? /BH
user: Private WiFi. No issues w/home WiFi. My IT dept says it’s a “known Spotify issue”; but they are likely wrong. TY for troubleshooting
agent: Could you send us your account's username or email address? We'll take a look backstage /TM The customer is complaining that music won't load when connected to work wifi. The agent asked to restart and send username and account email address.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user:
agent: Hi Craig, I am sorry to hear that you have been experiencing delays did you get an email explaining why?
user: No haven’t heard anything.
agent: I deeply apologise for these delays, Craig. If your order has not turned up by the 5th we will take full responsibility for this failed delivery.
user: But I’ve got amazon prime and it wasn’t delivered the next day (or even the day after that) so I should be due the credit that is applied when normally selecting “no rush” delivery.
agent: Apologies this is now one of the busiest shopping period of the year. During this busy period, some deliveries may take slightly longer than usual. More information can be found here:
user: With respect it’s not my problem. I pay for prime. That link doesn’t tell me when I’ll get my credits that should be due given you didn’t deliver next day as per our agreement.
agent: I understand, Craig. We don't have access to your account over Twitter, but if you reach out here: we can take a look in to this issue with you. Customer is complaining about the delay in delivery of his product and he wants his credits back for late delivery as per agreement. Agent updated that during busy period some deliveries may slightly delay and informed the customer to send the URL for look into the issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Why did my phone turn to shit after all these recent updates? 🤔
agent: We want your iPhone running great, too. What obstacles are you facing that we can help with today?
user: Battery dies fast as hell now. Phone always is freezing up and I end up having to wait like 15 minutes for it to get unfreeze
agent: Got it. Which iPhone and iOS version are you using under Settings > General > About?
user: 7 Plus and 11.0.3
agent: Install our newest iOS 11.1 update to help: Let us know if this helps improve these issues. Customer is complaining about the iPhone that battery dies fast and phone always is freezing up and end up having to wait like 15 minutes for it to get unfreeze. Agent says to install newest IOS 11.1 updates to help :URL let knows if this helps improves these issues.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I can play several albums, including this one in Chrome, but the application won't play it
agent: Hi there! Can you let us know the device, operating system, and Spotify version you're rocking? We'll see what we can suggest /JM
user: I have an iMac El Capitan Version 10.11.6 Spotify version: 1.0.65.320.gac7a8e02
agent: Thanks! Can you try logging out, restarting your device, and logging back in? Let us know if that made a difference /JM
user: Nope, still can't get the songs to play.
agent: 1: Are you not able to play all the tracks in the album you're referring to? Also, could you fire over its URI? Just go to the... 2: album > 3 dots > Share > URI. We'll also need you to DM us your account's username or email address so we can further check some info /JM Customer complaining that spotify cares application wont play. Agent is suggests to logging out and restart his device and and asking about his device and and operating system and also asking his to dm his account user name.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: LJS7WKWR2J I bought Data at 999 instead of 99...advise if what is over n above is refundable
agent: Seems you have used part of the data bundles. For reversal to be successful, the balance should be as purchased on M-Pesa.
user: 99/- of data is what I used as that is the option I picked on the menu but what I gave to you was 999/- there's a difference of 900/- Just checked my data bal.... It's OK.....
agent: Hi Iddah,we are only able to reverse the full amount of data bundles bought wrongly,ensure your data bundle .... ...balance is 3072 MBS,then alert us we reverse. Customer is complaining that they bought data at 999 instead of 99 and advise if what is over and above is refundable. Agent updated that balance is 3072 MBS then alert them they will reverse.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: travelling home first class toilets closed as train busy coming down disabled passenger next to me can’t walk 3 carriages 😡
agent: Sorry to hear this Jane. Which service are you on?
user: London to Liverpool 13:07 first class not good
agent: We'll certainly feed this back. Have you spoken with any of the onboard staff about this issue? They'd be best placed to assist
user: Yes and can’t help next toilet 3 carriages away and she can’t walk that far wasn’t informed when assisted to her seat!! !
agent: i understand the frustration with this. The staff would do what they can to help
user: No help offered unfortunately 😡
agent: We'll certainly feed this back Customer is complaining that they weren't informed by the staff about the rest room for the disabled passenger which was 3 carriages away. Agent is about the response from the onboard staff about the issue and they would help accordingly.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Worst service by Amazon, my account has some problem of COD they cannot solve . Flipkart is great in customer satisfact
agent: here: we'll reach out to you soon. 2/2 I'm sorry your concern hasn't been resolved yet. Kindly share your details 1/2
user: Now I have shared everything with you again, now lets see whether you can solve it or not. Don't just say me to wait more than 2 months
agent: We've received your details. We'll work on it and reach out to you soon.
user: MY ACCOUNT COD ISSUE NOT YET FIXED UNABLE TO BUY MOBILES LIKE ONEPLUS5 MOTOG5..AMAZON IS USELESS #Flipkartisbest
agent: We've sent the correspondence to your registered email ID. Kindly check it here: Customer complaining about the amazon service. Agent updated the customer to check the URL.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: reception and customer service lack but they do offer some pretty cool benefits. They don’t make up for the terrible customer service I receive 90% of the time when I call nor the fact that I rarely have reception.... but they’re pretty cool! And let’s not forget that I can’t talk on the phone and browse the web or use any apps unless I’m on WiFi but I could in 2012..... #stilldisappointed I don’t understand the regression
agent: Hey Tamisha! We do understand how you feel! Simultaneous Voice and Data on a phone is available when connected to Wi-Fi, and at times on Sprint's data network with devices that have Calling Plus capability (also called LTE Calling which allows calls -CO to go over the Sprint LTE network). Some Android devices have this such as LG G6, Stylo 3 (LS-777), V3, X charge and Samsung Galaxy◦J7 Perx (SM-J727P), Note 8, S8 and S8+. Phones have a single-radio and does not have the capability to use data on -CO the LTE network while on a voice call. A single radio better supports the new Sprint LTE Plus network, and preserves device battery life. When connected to Wi-Fi, customers can make calls and access data. -CO Please let us know if you have any more questions. We are here working for you. Thank you for reaching out to us. Thank you for choosing Sprint. -CO
user: I love how you completely ignored the statement about your terrible customer service and reception.
agent: Oh no! We don't want you feeling this way. While some experiences may seem less than, we are here working to ensure every customer has a positive experience with Sprint. Kindly send us a direct message. Please lets know what makes you feel this way about us. -CO Customer is complaining that reception and customer service lack. Agent updated that when connected to wifi customers will make calls and access data.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: good evening, please I forgot the pin for my Data Me2U. Please can you help me reset it?
agent: months and the amount paid for data or social bundle for further assistance Thank you. (2/2) Hello in order to assist you, kindly provide the affected mobile number, last recharge, swap history within the last 12 (1/2)
user: The affected number is 08028060872, last recharge is 13/11/17, no swap made in 12 months and the amount paid for data bundle is #500. Thanks
agent: Hello please be informed your line has been unbarred and your default password is “1234". Thank you.
user: Thanks so much!
agent: Hello we've got you covered.
user: Just tried changing the PIN from default and am getting an incorrect PIN error.
agent: Hello kindly use the default pin, try again and revert for prompt assistance. Thank you.
user: While using default pin... I got the error that I've supplied a default pin and to change the PIN. On another attempt to change the pin from default, I got the same error as reported above. Please, I need a feedback ASAP
agent: Hello kindly be patient as the issue is being worked on. All inconveniences regretted. Thank you
user: Okay! Please I'll like to be notified as soon as you're done. Thanks
agent: Hello we acknowledge your complaint. Please be patient while we resolve the issue. Thank you. Hello we've got you covered. Customer asking help to reset the pin for his data me2u. Agent asking to provide affected mobile number and last recharge history.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: here we are again. All my downloaded music gone. What makes it even better its my first day of holiday in Tenerife with no music.....well played spotify
agent: Hi again! Did the steps previously provided work? Also, did this happen while you're online streaming or were you listening offline? /PK
user: Downloaded last night. Went to listen on the plane and all gone
agent: We're sorry to hear about that. Can you check if your phone has any cache-clearing apps? /DV
user: None what so ever. Currently using a samsung galaxy s7
agent: Can you DM us the current version of your Spotify app? We'll check a few things backstage /KT
user:
agent: Got it. Can you send us a DM to confirm if all your songs are saved in your SD card or internal storage? We'll see what we can do /HR Customer is complaining about the lost downloaded songs on Spotify app. Agent wants to know whether the phone has any cache clearing apps and the storage location of the songs, also requests for the Spotify app version.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I'm done! #wellsfargo has horrible customer service. We have been banking there for 44 years and weathered many...
agent: Timothy, I am sorry to learn about what happened recently and would like to address your experience further. ... ... Pls DM us your name, phone number, address, & the branch address. Be sure not to post any account number in your DM.
user: Why? What can you Do? Asst Mgr refused to help slamming the phone down and making my wife cry. Then he all but called me a liar in front of the Mgr who came out with him after he walked away refusing to give me his business card Then the Mgr gave us a hard time. I called Corp. HQ. AND they truly seemed like I was ignorant and defended the managers. HQ told me there was nothing g that could be done. But 10 minutes later after a 30 minute ordeal the Mgr. Did what we had asked at first Worst experience of my life with a company! So tell us all here on Twitter. What are you going to do?
agent: Sorry for the frustration. Our support team will look into this. Pls provide the previously requested info so I can proceed. The Customer is complaining about the service that the Assistant manager did not help them. Agent is seeking the customer's details to resolve the issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: The story of live tv :( always buffering
agent: Oh no! Please try a quick reboot of your Roku+modem along w/:
user: Done all that. Goes buffering every minute for a few seconds. Occasionally keeps showing same commercial over and over after buffering
agent: Sorry to hear that hasn't helped. We'd like to take a look on our end. Please call/chat us here:
user: Internet is good so its not an issue on our end with speed so maybe this is system wide
agent: Thanks for checking your internet connection. Please give us a call or start a chat so we can look into this more closely.
user: Isnt this a chat?
agent: Since we don't have access to account info via Twitter, please contact our Viewer Experience team by phone or live chat. Customer complaining about hulu support live tv always buffering. Agent suggests to reboot of his Roku modem along using URL and suggests to contact his viewer experience team by phone or live chat.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: please help, my new surface device has been in replacement in first 7 days and now onceagain up for replacement 1/3 And I have been waiting for About 20 days to receive the replacement, and so far it's not going anywhere, helppppp (2/3) 7 cases & multiple calls later I am still waiting for a product that I can work with #surfacepro #surfaceproissues #microsoftqualitycontrol please help a man get a quality product that I have already paid $1200 for.
agent: That's not what we want to hear. Meet us in DM using the link below. We'd like some additional details to assist.
user: Hello Team, have sent you all the details
agent: Hi. We have responded to your Direct Message. Thank you.
user: Thanks team for another case number, hopefully this 8th case would sort the situation. 2nd replacement came in, was the panel fit fine? - NO and this one also greeted me with a massive backlight bleed, so no thanks 10 days of ownership and 45 days with support... quite an experience with Surface Pro 4 #qualitycontrol #surfacepro4 #surface
agent: Please communicate this directly with our Tier 3 team as they need to be aware of the condition of the item you recieved. Here customer is asking for the help as he has replaced his new device few days before and still waiting to get it replaced and still no response from the service company and also he wants best quality product for which he already paid 1200 . Here agent note downs the issues and tells him to DM for better solution and stay connected and also they responded to the issues.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: hi. Me again lol. Ur ch/out on ur app & Web aren't loading at all. Just says "oops something went wrong" on both. Even tried another handset n still nope. Xx
agent: Hi there, thank you for getting in touch :) sorry to hear that you are having issues using our grocery app and website.Please could you advise if you are using a Brand Guarantee voucher on your order? 1/2 If so, can you remove this from the order to see if this helps? you can then re-add this to your order. Kindest regards- Hannah. 2/2
user: Hiya. Thankyou for ur quick reply. I'm not using anything. Just plain shopping lol. Just not going through to checkout at all. I'm able to book a slot but that's all 😁
agent: Are you able to clear your cache/cookies & browsing history for us please & try again? - Mike
user: Hi. I already have lol
agent: Have you tried to delete and re-install the app? An in-private browsing tab can sometimes work also. Thanks - Murray
user: Hi. I've tried reinstalling the app too and on my browser I've logged out and back in too. Only been 2 days. Mite be ok tom 😁😁
agent: I am sorry, these are all the fixes we have. Can you DM your name, address, device and version of the app so I can log this? Charlotte Customer is complaining that they have issue with the grocery app where its not loading and says "oops something went wrong" and have tried using another handset but still facing same issue. Agent apologies because these were the fixes they had and requests to DM their name, address, device and version of the app so that they can look into this.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: the app would be 100% if we are able to add new listings instead of having to login with a computer.
agent: It's possible to start a new listing directly from the app. Are you referring to another feature? Let us know a bit more.
user: How exactly? I’ve tried many ways and I can’t seem to find the add new listing option.
agent: Are you using Android of iOS? Check the Selling section and tap the button "List an item".
user: iOS. And I don’t have that option.
agent: Strange! Be sure to update to the latest version & check your country/region in settings. If that doesn't help, let us know.
user: Yeah as soon as new updates come out I update my apps. My regio is in Puerto Rico.
agent: Thanks! DM your user ID, version of app, model of phone & version of operating system. We'll reach out to Mobile. Customer is having trouble to find the add new listing option and states that he would update to the latest versions as soon as it is available. Agents requests to update to the latest version and to provide additional details to assist better.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Its been 4-hours and I’m at 57% of the latest Microsoft update 💃🏻🤷🏻♀️🤦🏻♀️ Would it really kill to issue updates in smaller increments so they don’t take all day?...Some of us have jobs and lives we need to deal with.
agent: Oh dear! Let's get this sorted, Nani. Which version of Windows are you using? Please tell us more details about your concern.
user: Windows 10...Most recent update...Began around 10pm last night...Shutdown computer at 1am because I needed to sleep...Started up again at about 8am today...Finally got done (I hope) at 1:30pm this afternoon. Just seems ridiculous that update should take this much time is my complaint.
agent: Thank you for your response. How fast updates install depends on various factors, such as your computer’s processing power, the speed of your Internet connection and the size of the update file. Should you need further assistance, please let us know.
user: I appreciate the response and understand fully...I have a brand new computer, fairly fast internet...It was, as far as I could tell, one file that was updated...Must have been one huge file to take well over 5 hours.
agent: Hi, Nani. Has the update finished? Just checking if you need further help. The customer says that the latest Microsoft update is taking too long, like it's updated only 57% since 4 hours. The agent asks which version of Windows the customer is using and shares a link to help resolving the issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Your PAYG SIM ordering page is broken, fill in the form diverts to which returns a 404.
agent: Hi Ross, 😕 Have you tried using an alternative browser? Chat to us here and we can help you further.
user: It's not the browser... it's a server-side error. Try the process yourself. fill in form, click "Send me my SIM"
agent: We have tried with Mozilla Firefox and it's worked, have you tried using this browser?
user: Hmm, works if I manually enter my address, not if I select it from a list. So (a) that's a bit annoying (b) the error is very misleading if you DM me I'll give you the address details I used to get that error ... I can't be the only person it's affecting.
agent: Have you managed to order one now? You can DM us here:
user: DM sent... try that, you'll see what I mean :D
agent: Thanks, we've just replied ✉ Customer is complaining about the issue with filling the form to order a new SIM. Agent requests to try with the alternate browser for the process and suggests to use Mozilla Firefox.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: still nothing? anyone have good high data use sim only plans for mobile?
agent: 😳 We'd suggest keeping an eye on the app for the most up to date info on the offer Steven. We'd be sad to lose you.
user: Can you match an offer from EE?
agent: We don't offer a price match service but we'd always offer you our best available deals, are you looking for anything in particular?
user: If you can't beat or match then not much point in discussing, don't want to leave but if o2 don't want to keep me, it's fine I'll move on
agent: We do want to keep you Steven, have you spoken to our upgrades team directly?
user: Lies! I've just been given a pac code because the attitude from o2! You have 24 hours to keep me!
agent: 😞 Did you speak with our upgrades team directly? What is it that you're looking for? DM us more info. We'd hate to lose you ✉ Customer wants to know about better data packs for his mobile. Agents states that they don't offer price match service and would offer best available deals.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Why is my brand new 13 inch MBP draining 50% battery overnight while its supposed to be sleeping? Never had this problem with a Mac. Just got it a few days ago. Is this a High Sierra issue?? ?
agent: We know how important battery life is so we'll do all we can to get to the bottom of what's going on there. Which version of High Sierra are you currently running? Also, are you using the original charging cables that came with your MacBook Pro?
user: 10.13.1 , and yeah I'm using original cable. Dropped 20% in battery last night again without doing anything.
agent: Thanks for verifying. Was your MacBook very recently updated? Is it set to back up automatically using Time Machine? We'd like to share this guide that has information about Power Nap, a feature that can update data while your Mac sleeps:
user: I don't do Time Machine, didn't enable updates(no power nap) and I got the machine 5 days ago so would hope all the updates aren't still draining it
agent: To confirm, it sounds like your MacBook was set up as new, and no data was restored from a backup, correct? Do you recall having enabled FileVault during the initial setup? Have you had a chance to restart your Mac since noticing this behavior while sleeping?
user: Set up as new, enabled Filevault at Setup, I've restarted since setting up. I left it at 100% at 8 AM, this morning, came back to it at 11PM at 46%.
agent: Thanks for the detailed information. We're committed to helping sort this out, so please send us a DM to continue from here. Customer is complaining about drained battery when his MacBook pro was on sleep. Agent is requesting for the detailed information for resolving the issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I keep finding bits of bone in your 20% fat beef mince... We've found three pieces in one meal today. Surely quality control problem?
agent: Hi there, I'm so sorry this has happened to you. In order for me to deal with this issue properly I'll need you to DM me the following: 1/3 And the SC code (e.g. SC12345). Also, Can you confirm that you're happy for me to pass your details on to our supplier? Thanks - Kirsten 3/3 Your full name & address, the store you visited & the price paid, a photo of the item that contains the barcode and best before date 2/3
user: Hi Kirsten. I cooked this batch in advance and didn't keep the packaging. BTW it's the free flow frozen 20% fat beef mince
agent: Hi there, Can I still get your full name(with title), address, email address, price paid and which store you got it from? 1/2 Sadly, as you don't have the packaging I can't feed this back to our suppliers but I can still fully refund you:) Thanks, Calum Here customer is having quality issue of fat beef mince. Agent take the details and asked the customer to message him and also says that he will refund his amount.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Verizon-you never fail to ruin my day, at least that is a constant. #Jinardin #verizonsux
agent: We don't want you to feel that way, what is going on?
user: Tell me - can you get a manager from the billing department and services to just call me back directly? So I don't have to cry again on the phone?
agent: Are you having trouble with your residential or cellular service bill?
user: I am having billing issues with fios tv and internet
agent: We are unable to assist you if you are on the phone with another agent, please let us know if you need additional assistance after the call.
user: So you actually want me to hang up on the person I am now on the phone with, in the hopes that you will call me? Seems counter productive.
agent: No, we work online only but cannot assist while you are working with someone else already.
user: Well I am off the phone now, and with no help to be found- can you call me now?
agent: As stated, we are a small group that does not call. We work in the social space. Please follow and DM us. The customer asks the billing manager to call as he was facing issue with service. The agent replies that the issue cannot be resolved since the customer was already interacting with another and asks to DM and follow.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I'd rather you spent some time making your app & website work properly rather than spending millions on pointless new advertising.
agent: Hi. We are in the middle of huge £7.5bn investment with new trains due soon. It’s important to tell this story to as many people as possible
user: This is what comes up no matter what I do on your website after the homepage... 24/7 for 5 days.
agent: Hi Drayton. The websites been working. Have you tried clearing your cache or using a different browser? Lewis
user: Tried to buy a ticket 6 times in half an hour. Every time greeted with this. Not even 30 seconds between choosing a ticket and signing in.
agent: Sorry to see this Drayton. To confirm, is this on the app or mobile site? Phil.
user: Literally irrelevant if ppl can't buy tix for the new trains. I've never hated a website so much that I physically dread having 2 use it. App. I havent been able to purchase a ticket since your insane revamp. It worked perfectly before and now it's an absolute sh*tshow.
agent: Sorry for the difficulty you've had, can you try un/reinstalling and booking again? Phil.
user: Believe me Phil I've tried every trick in the book. Off and on again in all sense of the word.
agent: Sorry to see this - I'll report to our Development team. Can you use mobile or desktop site in the meantime? Phil.
user: No Phil, am going to get the bus instead app works flawlessly.
agent: Apologies again for the difficulty you've had today Drayton, I appreciate this is frustrating. Phil. Customer cannot purchase a train ticket on the rail providers site since the revamp. Will report the issue to the development team.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: hi. Any way anyone can tell me whether my iPhone X will be delivered on Friday and if not when I might expect it?
agent: Hi Simon, did you pre-order online? If so, it'll be delivered in the timescale showing when you pre-ordered.
user: Yes I ordered online and I don’t remember there being any timescale shown apart from the launch date. I have DM you the order number Is there any way anyone can check for me? I’m guessing Fridays deliveries must have been allocated so can be checked? I’m guessing from the lack of response, no one knows
agent: We've replied to your private message Simon.
user: Yes but only telling me that once you’ve sent my phone you’ll then tell me you’ve sent it. That’s not really what I was asking or particularly helpful.
agent: That's all the information we have Simon.
user: Okay. Thanks for trying. It must be frustrating for you guys as well not being given any details to be able to pass on.
agent: 🤔 😫 😖 Customer is asking whether their iPhone X will be delivered on Friday and if not when its expected to be delivered. Agent updates that they have replied to their private message and that's all the information they have.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: How are you still issuing paper vouchers redeemable by mail only? Please get your act together & jump into the 21st century
agent: We do offer evouchers as well but in some instances we still need to issue paper vouchers. Thanks for understanding.
user: surely you can have a better way to redeem them then to have to mail them in?
agent: They can be brought into an AA ticket counter for payment as well.
user: That's not exactly convenient. Go to an airport for future travel or pay for tracked shipping and spend a half hour to an hour on the phone
agent: Electronic vouchers are in the works. Our apologies for any inconvenience.
user: Explain to me what to do now! In Manila, postal service won't ship the voucher because it's considered money and no AA desk at NAIA... ...and it needs to be sent by October 16th, I'm beyond irritated now!
agent: You can ticket in person at Airesources, Inc. 4th floor, The Pilgrims' Center Bldg, 758 P Ocampo ST. Malte, Manila 1004 M-F 830a-530p.
user: ...not to mention the voucher was for a flight you canceled for mechanical issues & didn't compensate the full price as per regulations Will they accept the voucher there? I already have a record locator And those are my working hours... I'm meant to take time off work for a voucher issued due to a flight cancellation caused by AA? Can I please get answers to my last questions?
agent: You'll be able to use your voucher at the address provided. We're so sorry for the inconvenience.
user: So you're saying I'm meant to take time off work? How about just scanning & sending by email, ending this saga? How is AA still in oneworld? Is there really no way to just have this processed via email?
agent: You'll need to bring the voucher in person in order to use it. Customer is complaining how can they issue paper vouchers which is redeemable only by mail. Agent updates that for some instances they need to issue paper vouchers and can use the voucher at the given address where the voucher need to bring in person in order to use it.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: #azTechHelp Hi Azure, how ca I can I create a new user for ftp access to my virtual machine which is hosted by Azure?
agent: We are investigating this and will have a response for you shortly. Could you post this on and send us the link? We'll have an engineer take a look.
user: great, thanks! thank you, here you go:
agent: Thank you. One of our engineers will reach out as soon as possible.
user: hi! I haven't heard back from any engineer yet, but would love to solve this today!
agent: If the issue is urgent we recommend filing a support case here: The customer is asking that how to create a new user for ftp access to his virtual machine. The agent updated that one of their engineers will reach out as soon as possible and if the issue is urgent they recommend filing a support case over here.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: shouldn’t that be ‘fewer’? #English #language #grammarnazi
agent: Hi Nick, sorry can you elaborate where you think fewer should be? I can log your feedback, back to our suppliers? Thank you - Brooke
user: ‘Fewer than 100 calories’
agent: Hi Nick, are you referring to the " less than 100 calories per bag? If you look at the guidelines at the bottom of the pack you will see 90 calories. This is as far as I can see on the picture you have provided. Ty, Andy
user: Yes. The issue is that 'less than 100 calories' is bad grammar, it should be 'fewer than 100 calories' as far as I know. The fact that there are 90 calories is irrelevant!
agent: Hi Nick. Sorry for the confusion there. I totally agree "less than" is incorrect. Perhaps "Under 100 calories" would be another option. Can you just send me the bar code for the item? That way I can get this logged. Thanks - Cameron
user: Thanks!
agent: Thanks, Nick! :) Have a good evening. - Aisha Customer is asking saying about the less then 100 calories is irrelevant. Agent asks to send the bar code.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hello how come you are no longer stocking pineapple, passionfruit and mango squash. Is it being discontinued?
agent: Apologies, what's your local store? I'll look into this for you. Steven
user: There was massive gaps for most of the Robinson’s squash drinks, and no labels to say what should be there. My store is Sydenham Bells Green ...London. My main local store is Forest Hill London, but it’s never stocked it, so I go to the bigger store for it & other bits. Thank you
agent: Thank you, could you confirm the right stores here please - Just so I know I'm looking in the right one.
user: This is the store that normally stocks it. Thank you
agent: Thank you, I've had a check and this product is currently on hold. We'll hopefully have this back in stores soon. Robbie Customer is complaining that how come there no longer stocking pineapple, passion fruit and mango squash. Agent updated that they had a checked and that product is currently on hold.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hey fix your Android app. It's not properly syncing when I'm using Chromecast on the app.
agent: Hi there! Can you let us know what device and version of Spotify you're using? We'll see what we can suggest /DR
user: Android Moto G v5.1 for the device. Spotify v8.4.22.857
agent: Thanks for that. Does logging out, restarting your device, and logging back into Spotify help with resyncing? Keep us in the loop /JI
user: That part works fine as it should. What the issue with the app is that when I sync it to Chromecast, it unsyncs it after 1 song (1/2) (2/2) When I go to resync it to Chromecast, it says "For premium users only". It's my own device. I've had to change the Chromecast to YouTube or Twitch just to turn the Spotify Chromecast off.
agent: Can you try reinstalling the app on your phone using the steps here:
user: It's fixed now.
agent: Cool! Glad to hear it's working now. Just give us a shout if you need help with anything else. We're just a tweet away 🙂 /LM Customer complains Chromecast which is not working in the app. Agent provided the link where the steps are available to reinstall the app.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: how do i go about purchasing cargo on the same flight coming back from bintulu
agent: Kindly accept our sincere apologies for the delay in replying to your tweet. We believe you're looking for check in baggage. You can make the following booking changes on "Manage my Booking" Log In to Account > Manage My Booking >>> Modify > select seat >Add-Ons > baggage > or let us know your booking number, desired add ons, passenger's name >>> and date of birth, which sector via DM and you will be assisted accordingly. Thanks-Sha
user: Bintulu to singapore
agent: Hi Eddy, may we have the booking number and your preferred KG? -Floi
user: I have not made any booking yet but wat is the cost per kg or how does it go about?
agent: Hi , The rates for our baggage allowance can be located here : . Thanks - Nod Customer is inquiring about the cost for purchasing the cargo allowance. Agents suggests to go through an URL he shared to check the rate.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: why can't I choose an episode instead of watching what is next.in the series??? maybe I like re-watching some episodes.
agent: You can definitely re-watch previously streamed episodes. On a Roku? If so, press * & select details for an episode listing.
user: no roku
agent: Hi there, Elle. Thanks for following up. Which device do you use? Is it possible you may be using a Roku TV?
user: it is a roku TV actually
agent: Thanks for that! Clicking on a show brings up the Details and just to the right is Episodes, which has all seasons/episodes.
user: not since the update
agent: That shouldn't be the case! Please follow up with us here: so we can look into this further for you. The customer is complaining that why can't they watch the episode of their choice. The agent told that clicking on a show brings up the details and just to the right is episodes, which has all seasons.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: AT WHAT POINT CAN I EXPECT TO WATCH A LIVE PROGRAM WITHOUT BUFFERING EVERY FEW MINUTES
agent: Oh no! Which device do you use? Are all channels affected? For now, please try a quick reboot of your device+modem/router.
user: I use Roku, and no other streaming is impacted. I am watching CBS all access right now. This is solely a hulu issue
agent: Apologies for the continued frustration-- to clarify, are you noticing this with CBS network on our app?
user: No I switched from your app to CBS all access due to the issue...it was also an issue this morning at 5:30 trying to watch the news
agent: Thanks for clarifying! Does the buffering continue after:
user: I will check that when I get home tonight
agent: Sounds good! 👍 We'll be standing by to further assist if you need us. Customer is complaining about the buffering issue when streaming a live program. Customer requests to reboot the device and modem/router, further he is requesting for the additional clarification about the issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: is there a reason why ALL my endurance drills this week are 45 minutes? 😖
agent: We can take this one. Is this your first week of your Training plan?
user: Nope. Week 2.
agent: Did you adapt your plan on Sunday?
user: How do I do that?
agent: Just to clarify, did you perform all the workouts in the previous week?
user: All except the benchmark ☹️
agent: Please perform this week and keep up in the loop if your next week looks the same. Customer asking is there a reason why all endurance drills this weeks are 45 minutes. Agent is asking that is this his first week of training and also inform that please perform this week and keep up the loop for his next week looks the same.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Your service at Oban, Calabar is down for 3 days! An your team fast Trac and resolve?
agent: We apologize.Kindly provide your number, device type, exact location and error response for a quick check . Thank you. AP
user: Oban, Calabar. 08053530355 Oban, Calabar. No network for 4 days. 08053530355. Gionee A1.
agent: Kindly provide your error message, exact location with landmarks at Oban,alternate number, issue duration and device type for assistance TT The issue reported has been escalated for resolution. Kindly be patient. TT
user: Whoever is responsible need to be sanctioned or replaced. It's a regular phenomenon, pls.
agent: We sincerely apologize. Issue will be resolved. Thank you for your patience. TT
user: Network is up. Thax a mil.
agent: We appreciate the feed back. Stay unlimited .EE
user: Oban, Calabar. 08053530355
agent: Good morning. Please update us real time as we were informed that the issue has been treated.
user: Yes. Issue resolved yesterday. I sent a feed back same day. Pls keep an eye, deals on diesel takes place there.
agent: Thank you for the feedback. Stay Unlimited. UO. Customer is facing network issue @Oban. Agent informs customer to update real time as he has been informed that issue has been treated.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I need help
agent: Help is here! What trouble are you having with your service?
user: Ight look so my moms left our account and it’s just me on there. She didn’t make me an account owner tho so I can see my bill detail Or do other stuff, I wanna be able to do. You feel? *can’t my b
agent: We would need to get the account moved over into your name to be able to do that inless you have the log in info from your mother.
user: I do not. I do have the last four to her SSN if that’ll help? I know I needed that when I went into a Verizon store before. Lol
agent: Let's discuss this in further detail. Please follow and DM us at your convenience. Customer is requesting for assistance in accessing his moms account. Agent state that it could be done if the account gets moved to customer's name or by having log in info from his mother.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: there are 3 green dots on my screen and show on parts that are black, do you know a fix?
agent: Oh no! This is not how it should be. May we know the Surface model you're using? Any troubleshooting steps tried so far?
user: Surface Pro 2016 i7 8gb ram 256gb ssd
agent: How long have you been getting this issue? Does it happen when you are opening an app? Can you send us a screenshot?
user: it shows during when the white logo all the way until when the blue shutdown/hibernating/sign out/lock menu appears.
agent: Got it. We suggest that you perform Surface Diagnostic Toolkit to diagnose the issue. Here's how:
user: do you know what causes this?
agent: This seems to be an issue with the software of your device. Have you tried performing Surface Diagnostic Toolkit?
user: Yes i have and they are all green ticks
agent: We suggest that you send us a photo of the issue that you are having. Let us know so we can further assist you.
user: It is the green dot near my thumb and camera
agent: This is a possible hardware issue, we suggest that you visit our nearest store to have it checked:
user: Where is the closest stores in Australia?
agent: We suggest that you check on this link to check the closest store in Australia. Here's the link: Customer is asking about the 3 green dots on the screen and show on parts that are black. Agent suggested that to check on the link to check the closest store in australia .</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: purchased prime membership by adding gift card to pay balance . Will i eligible for rs. 250 cashback. Contact 9899955881
agent: We would like to investigate this further. Could you let us know the date of purchase of the Prime membership?
user: 24th Oct . You can check this in my account details 24th oct 2017 . Please tell me whether I am eligible for Rs. 250 cashback.
agent: Kindly contact our team here: and we'll check.
user: already contacted but confusion remains the same that's why asking you people to call me who is expert on this on 9899955881
agent: Kindly share your details here: and I'll look into this.
user: Are you callin me for this ? Please call me for more clarification on 9899955881
agent: Wee can't access your account details over Twitter. Kindly share the same over the secure link we shared. (1/2) Please don't provide your order details as we consider it personal info. Our twitter page is visible to public. (2/2) Customer bought prime membership with a gift card and wants to know if he is eligible for the cashback offer. Offers a link to a secure place to look into this issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hey , my book export to pdf fails with "indesign cannot finish export", but doesn't tell me what is the root of the pb
agent: Hi Sébastien, do you have large images in your project? Here's an article that has some troubleshooting steps:
user: It has large images, but fixed by selecting "zip" in compression settings. BTW, the 2 first solutions on the link are strange. the first one asks to update InDesign CS4... 13 versions older than current one ;) And solution 2 cannot be applied since export fails !
agent: Glad to hear it's resolved. Please feel free to tweet us back if you have any other trouble. Thanks!
user: Here is a fun one. InDesigns says font is missing and ask to sync with typekit, whereas typekit says its synched already ;) And if I click "Sync" it does nothing of course!
agent: Hi Sebastien we've passed this info on to our expert- they will review and get back to you ASAP.
user: Thx! It's already 10:43pm here, and still trying to dodge the bug bullets. I cannot believe how much I've stumbled upon in the last 2 days I'm glad you guys are helping, thx a lot for that, but InDesign is so rocky I can't believe it's an actual released version.
agent: That is strange! Here's a Typekit troubleshooting article: Customer is asking about the routes of the pdf files. Agent says typekit troubleshooting article:URL.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Phenomenal work everyone sat on the floor despite having actually BOOKED tickets. Congratulations. Well worth the £50.
agent: Not great to hear Tristan, which service are you travelling on please?
user: Thanks for answering, my fiancée and I are on 19:07 to Liverpool Street from Euston. People have just been overbooked, maybe swapping seats?
agent: Apologies for this issue Tristan. Did you originally have seat reservations for this service?
user: We did, Seats 11 and 12 Coach A but when we had arrived there were people sat there along with others in their place etc...
agent: 1/3 Sorry to hear that Tristan. We've had reports of some services being full and standing this evening due to many travelling 2/3 for the half term break. Apologies for the inconvenience this has caused. You can make a claim for compensation for not 3/3 being able to get your seat by contacting our Customer Resolutions team here: Customer is complaining about the seat reservation though he had the ticket of reservation he and his fiance unable to sit and travel on the seats. Customer apologized for inconvenience and suggested to contact customer resolutions team to claim a compensation.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: absolutely disguisted with this mouldy in date cheese I bought on Tuesday. Sent my 9 month to nursery with these. P***ed off!
agent: Oh, sorry Adele! Is your little one okay? Which store did you get these from? Can you please show me a pic of the barcode? Daryl.
user: This was the second one he had but wasn’t noticed on the first so we have had a sick baby today. We got it from Barnstaple, Devon
agent: Thank you, is your child okay? Robbie
user: No, he wasn’t.This was the second one he had but wasn’t noticed on the first so we have had a sick baby today. We got it from Barnstaple:
agent: Sorry Adele, I hope he's o the mend soon. Can you DM your full address and telephone number by clicking the link below. We'd... 1/2 ...like to pass your info to our Executive Office for further investigation. Thanks, Mel. 2/2 Customer is complaining about the product that he as purchased which makes his baby sick. Agent updated to send the picture of the barcode and also DM full address,telephone number for further investigation.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: for some reason none of my games are downloading 4K assets.
agent: Hi there! Let's check out our guide here for this download issue that you're seeing
user: I’m asking why I cannot get physical 4K updates to my Xbox One S for Gears even though it’s available Available to everyone else*
agent: Afraid we do not understand. Where are you currently seeing that a 4K update is available for Gears of War 4?
user: This is what a friend sent me that he was able to download 4K assets for Gears 4 already
agent: Thanks for that. I'm afraid that since you're currently using the Xbox One S, you will not be able to play this 1/2 Title in 4K resolution as that is a specific feature for the Xbox One X console 2/2
user: I’m not looking to play it in 4K, I know I have to wait til Nov 7. I should have an option to save the 4K content like he did.1/2 I have allow 4K content to download from settings but nothing is available for me as it is other users to prep for Xbox One X
agent: I'm afraid there is no feature to pre-install 4K content. If this is something that you'd like to see available 1/2 In the future, be sure to let us know here 2/2
user: Yes it is, I just took this pic from my Xbox One S. Lol I’m confused
agent: I see. Apologies for the confusion. For this, we recommend to keep an eye on your ready to install list for 1/3 4K content. As for why your friend was notified to already install it, we wouldn't be able to speculate. 2/3 If you notice any issues after the Xbox One X releases, be sure to give us a shout! 3/3 Customer is complaining about installing 4k content on xbox one x. Agent states that there is no feature to pre-install but requests to check for ready to install list.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I’m having problems finding the WiFi start page and the usual bbc news way of doing it no longer works. Do you have a link?
agent: Hi Darren, of course, please can you try this link:
user: Server cannot be found
agent: Oh no! Could you please try forgetting the network in your settings, reconnect & then follow the link again? This should do it
user: Nope. Same issue. Not to worry. I’ve got a book. Got it. Took a few attempts of forgetting network etc.
agent: Apologies about that, Darren, glad you've managed to connect now. Have a good journey :) Customer is complaining about the WiFi start page and the usual bbc news way of doing it no longer works. Agent says to try forgetting the network in settings, reconnect & then follow the link again and will managed to connect.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I'm still waiting for my Iphone X. The case is here in front of me looking lonely and sad... Where is my phone
agent: Hey Jack, what size and colour did you order? Can you also confirm the day and time it was placed please?
user: I got a space grey 64gb Iphone X the saturday just gone
agent: It's up to a 4 week wait for that model ordered at that time. We'll text and email as soon as it's been dispatched 👍
user: why so long? I can order a tooth pick from china and it would arrive quicker than that? This is £1k phone would u guys like to weigh in here?
agent: The handset is hugely popular and is in massive demand, we'll get it out to you as soon as possible 👍
user: but if it's in such high demand why don't u stock more phones? u knew it was gonna be popular cause it has an logo on it i'm kidding i don't expect u to answer that. But u have to admit it's a good point
agent: It depends on the stock we receive, Jack. We'll get all orders sent out as quickly as we possibly can. Customer is complaining about the iPhone which has not yet delivered. Agent says all orders sent out as quickly as possibly can.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: why do y’all disconnect while in cut when you’re in the wrong? I’m so upset with your CS and would like to speak to a Supervisor
agent: I hate that this happened. Without providing personal info, can you tell us what's going on? We'd like to help if we can.
user: Money was taken from my debit card for services I’ve never even used or received and now my money was put on another card? Yea ok How’d y’all take my money from one card but say you refunded it to a whole other card? & don’t feel I should be compensated your mishap😔🙁
agent: I'm sorry for the frustration so far. When you spoke with us, what insight was provided for you?
user: That I would have to locate where they “supposedly “ refunded it to. Why charge my card but not refund my card? Then just cut me off in chat
agent: I'm so sorry for the poor experience. We'd like another chance to look into it with you via phone:
user: I’ve tried that twice already! What’s the next step for me to take on this matter? Supervisor or management? I have all the screenshots And emails too
agent: Reaching out via the link above would be the next step, so we can take care of it appropriately by phone. Customer is complaining about the money deducted from his/her card. Agent stated that they will connect through phone and resolve the issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Bought these biscuits a couple of weeks ago, only just opened and looked at the best before date...
agent: We can't see a picture of the best before date or biscuits attached to your tweets here. Please can you tweet or DM it to us again? Thanks.
user:
agent: We'd certainly like to take a closer look into this. Please DM us a picture of your full receipt.
user: Don’t have a receipt as they were bought for my grandparents 3 weeks ago and have only just realised the date on them The biscuits were purchased at the Marks and Spencer’s Store at the Ricoh Arena, Coventry
agent: Did yo use a sparks card on your transaction, Cian?
user: Yes
agent: Hi Cian. I'm really sorry to see this, especially when it was such a lovely gesture too! No worries though - we got your back ;) 1/3 Is there a barcode on the tin anywhere? If there is, could you take a pic and DM it to us please & also let us know how much they cost? 2/3 Once we have those, we'll explain what happens next. Cheers, Steve :) 3/3 Customer bought a tin of biscuits and the use by date was old. Wants a photo of the tin and date and how much they cost then they'll explain what happens next.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I'm expecting a delivery by 1pm from you. No sign of it.
agent: Is there any update on your tracking?
user: Yes, I've just looked and it's now saying it won't be delivered until Tuesday. As I work full time that's no good at all. Can I cancel?
agent: You're not able to cancel an order after it ships, but you can set up a Safe Place for us to leave your parcel while you're away here: I hope this helps!
user: It doesn't help, no. This is a fragile item worth several hundred pounds. There is a reason why I paid to have it delivered today. I've waited in when I would normally have gone out. Further suggestions?
agent: Can you confirm which carrier is handling this order? Depending on which carrier has this parcel, there may be an option to cancel the order through your account. Just click the following link:
user: 'Confirm'? I haven't actually told you in the first place. It's DPD. If they can't deliver, how long before it goes back to you and my money is refunded? Additionally they haven't actually said which day they WILL be delivering it.
agent: I understand why you're concerned! We'd like to take a closer look into the delay with you. Please contact us directly by phone or chat here: Let us know if you have any other questions or concerns! Customer is complaining about delaying in the order and finally he wants to cancel it. Agent updated that depending on which carrier has this parcel there may be an option to cancel the order through your account.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: San Antonio Active Service Member...very young man, overweight bag-no money...3:30am NOT ONE STAFF MEMBER offered helped 💔 Young man was exasperated not knowing what to do. Me & another lady went to numerous agents f/help... did I say this was at 3:30AM ? We were going to split the overweight charge for this stranded young man but YOU wouldn't take two credit cards YOU wouldn't take cash Other lady had flight to catch she gave me $50 in cash and I paid the $200 on my card so this young man could go home- to see his family $200 so that a young soldier could go home. Not one apology not one kind word from NOT ONE American Airline employee 🇺🇸 disgraceful It's not as if $200 is nothing to me But if he were my child I would hope someone would step up I certainly would've expect AA to be kinder
agent: We'd like to take a closer look at this. Please DM the number next to the baggage charge or have the customer reach out to us directly.
user: American Airlines Staff at San Antonio did nothing to assist a young active military man with overweight bag fee-heartbreaking😡 Paid his $200 fee supplied AA with info they requested AA says : sorry bout your luck Rude staff must be acceptable but gladly took my $$
agent: We help our military by providing three bags, up to 50 lbs each, at no charge when on personal travel. Overweight charges would apply. Customer complaining about the AmericanAir service. Agent updated the customer to DM the number next to the baggage charge or can reach out directly.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I updated my router and now cannot print. Any ideas? I went in and changed my ip address. no luck #hppsdr #ijkhelp
agent: Hi Cathy, thanks for tweeting. If you are unable to print wireless, then try to reboot the router, printer and computer once...1/3
user: Thanks.....everything has been rebooted but the router..will see what happens.
agent: Which printer do you use? Have you connected the printer to the network? Check what error you get from PSDR: ..2/3 Please reply in a DM so that I can assist you better. Regards ^ Sanal...3/3 Perfect. Let me know how that goes. Thanks ^ Sanal
user: All fixed. Thank you so much! Just missed that one small critical detail!
agent: Glad to hear that everything is fixed, Cathy. Please reach out again for any further assistance. Regards ^ Sanal Customer is enquiring about the router which is not getting print even though after changing IP address. Agent is happy for customer response and asking them to reach out for further assistance.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: it's really disgraceful that there are still trains where the journey takes nearly an hour yet you provide no on-train toilets
agent: Hi Jason, we have committed to having a toilet on every mainland train in the future and you can see our plans here > 1/2 2/2
user: Over the next 7 years.... When will the toilet situation be sorted? A family member has MS, they couldn't travel with the current situation
agent: The aim for this is 2020.
user: I mean it's good that you have a plan but isn't it discriminatory to not have disabled toilets when you already have disabled seating? 1/2 2/2 surely you're not allowed to say you offer services for the disabled on these trains/services?
agent: Hi Jay, please see link regarding facilities for anyone that requires assistance. We do aim to have accessible toilets on all long 1/2 distance trains however some suburban trains do not have any toilet facilities 2/2 Customer is complaining about that there are still trains where the journey takes nearly hours yet their are no toilets on trains. Agent says distance trains have toilets only some urban trains do not have any toilets facilities.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: really poor show no food 12.07 Euston to Liverpool 1st class and no contingency #starving #expectmore #poorcustomerservice
agent: Hi Catherine, really sorry to hear this. Have you been able to speak to onboard staff about this at all?
user: Yes have been given a tiny bag of pretzels #longjourneyahead
agent: Apologies Catherine. If you don't receive service on this train then you can claim compensation here:
user: Already have doesn’t solve my hunger tho you should have contingency plans for this type of issue #badplanning
agent: We'll certainly pass your comments on Catherine Customer is complaining about the food service where there was no food 12.07 from Euston to Liverpool 1st class and also complaints about no contingency. Agent updates that they will certainly pass their comments on.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: The fact that don’t put ‘super off peak’ options on self derived machines enrages me behind words. Making me pay £10 extra for absolutely no reason? Nooo buddy 👋🏼 #NoTicketForMe
agent: Hello. Can you clarify what you mean please? Can you give details? Natalie
user: On the self-service machines you’re never able to select ‘super off peak’ - only off peak. Event though I AM on a super off peak train. Luckily I had a lovely ticket man who let me buy a super off peak off him without hassle
agent: Which station was this please and what time did you try to buy a ticket? Did you speak to staff at the station? Natalie
user: No staff at the station and it’s on all ticket machines including Paddington
agent: Which station did you go to and what's the full journey please? Super Off-Peak should be an option if this fare is available on a specific journey but it may not necessarily show on the favourite/common fares screen. Natalie
user: Kemble x
agent: Thank you. Were you travelling to Paddington? What time were you at the station please? Sorry we need to have all these details to report this properly and get it looked into. Natalie Customer is complaining about the self service ticket machines which did not allow to select super off peak. Agent is requesting for the details about station, staff at the station and the journey to report it properly.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: #azTechHelp
agent: Hi there, how can we help you?
user: Vent - I need to create an internal subnet of 10.16.220 What are the public net address range to support 10.16.220.0/24 on the private subnet?
agent: Thanks for getting in touch. Can you post your query through and confirm the 1 forum details and we will have someone from our forum team look into this. 2 Are you still seeing this issue? Please let us know if there is anything we can do to help.
user: I'm good. Figured it out.
agent: Great to hear! Let us know if we can help with anything else! Customer esquire about creating internal subnet. Agent ask for further assistance as issue has been resolved by customer himself.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: my wifi is down and the troubleshooter is broken
agent: Sorry to hear about the trouble. Do you get a red internet light after rebooting the router and have you had a chance to check if other Fios services are impacted?
user: yes the light is red. tv and phone are both working fine
agent: Thank you. It may be maintenance being performed. Do you know where the BBU is located for a reboot so the data port can be initialized? It can look like 1 of the 2 units.
user: yes, i have the second model from the left.
agent: Hold down the Alarm Silence button for 15 seconds.
user: okay
agent: Thank you if still down, You can sign in with your credentials to check for outages at
user: i think my ONT might be broken, ive had to do this several times and it all leads back to the unit. also, theres a green telecommunication box on our street that has all of the coax and fiber optic wires exposed... yikes!
agent: Please click on the following link to enter a secure chat with an agent.
user: ok! quick question, what do the letters at the bottom of your tweets mean?
agent: It is our digital signature. Customer complains about wifi network system. Agent suggests customer to chat with the Agent with provided link.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: hai air asia!! I need help 😅 i can't cont with my check in as it said due to balanced due. Someone help meeeee 😭😭😭
agent: Hi Amoi, may we have the booking number to check? -Miza
user: Here's the booking no: FQR24R
agent: Your baggage payment was declined Amoi,thus there is still an outstanding amount.Please clear payments, using a different card>> maybe. Then you can proceed to check in once balance is cleared =) Yana
user: How to clear the payment? I only have one card 😧
agent: Hi Amoi, you can try again using the same card. If t still does not work, you can make payments at the counter on departure day
user: Can u provide me with a link for me to make the payment? Bcoz i'm not the one who's flying on that flight 😅
agent: There is link need to log in into the airasia account for pymt Or it can be done at the counter before the flight Customer asking about to check in as it said due to balanced due. Agent says to go the link need URL need to login in into the airasia account from pymt or it can be done at the counter before the flight.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: any reason why my live TV skips so much? Are you still in Beta testing?? ?
agent: Oh no! Which device do you use? Noticing this w/a certain channel? For now, try a quick reboot of your device+modem/router.
user: chromecast from Android.
agent: Got it. Please try: --particularly power cycling your equipment. Is there any improvement after?
user: actually, yes there seems to be! Thanks!
agent: We're glad to hear it! If we can ever help with anything else, we're just a tweet away!
user: sadly, the improvement only lasted a moment. 🙁
agent: Oh no! Are you noticing this w/a certain channel? Please double-check your speeds are meeting our reqs: The customer is complaining that their tv was skipping and its supports chrome cast from android. The agent asked to reboot the device once along with the router or modem.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: doesn’t seem like a customer’s time/money is of value to you! just because you are a low-cost carrier!? Nvr again! !
agent: Sorry for the delay, Saim. Flight Change is subject to Change Fee (per person/per flight) at plus >> >>Fare Difference, so you only have to pay for those. If you think it's cheaper to make a new booking, you may consider so.-Floi
user: bt how can the rescheduling charges be more than the ticket charges.
agent: Really sorry as flight change is subject to change fee + fare difference accordingly.Thanks - Ed
user: i will go ahead with fresh booking bt will u move my baggage n food to the new pnr?
agent: Hi Saim , We are sorry as the add ons cannot be transferred to another booking. Thanks - Khairul
user: never seen somebody sooo least bothered about customer... feel cheated.. and feel robbed... did nt expect this from such a reputed airlines... #cheated #robbed
agent: Terribly sorry for the inconvenience but if you make a flight change, the baggage will be transfered to your new flight. However, if you make a new booking, it can not be transferred since it is a totally different booking. -Yana
user: as a basic courtesy and for customer satisfaction u can take so little of efforts... remember a satisfied customer is a best marketing its a request plz support
agent: Really sorry Saim, but they're non-transferable and non-refundable. We just have to be fair to all of our guests >> >>hence Ticket rules apply. However, you may opt for Tax refund in case of No Show. Thanks for your patience. -Floi The client is visibly upset with the service. The agent cannot help the customer.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hey you gotta fix these bugs where the show reverts to the segment just watched after the ads. #annoying
agent: Yikes! Which device is this occurring on, Tony? For now, see if these steps help:
user: two different AppleTV’s
agent: Hm, that's definitely odd! What generation? Is all content affected? Try: or
user: 4th Generation. Happened on multiple TV Shows.
agent: Gotcha. If uninstalling/reinstalling our app doesn't help, please reach out by phone or chat here:
user: reloaded the app yesterday. Literally just happened again watching The Goldbergs.
agent: Thanks for the additional info. We'd like to investigate from our end next, so please call or chat with us when time permits. Customer complaining that show reverts to the segment just watched after the ads. Agent suggests that uninstalling /reinstalling app doesn't help please reach out by phone or chat using URL.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I am a corporate user group customer in idea & want to port in my numbers in vodafone. But every time idea reject application. They are not explaining what the problem is? Help me
agent: We are sorry to see you go. Please let us know your reason to port out of Idea network and also your number so we can assist you further.
user: Please call on 9045416863 so that i can give you info.
agent: Sorry for the trouble caused. As checked the number shared by you is inactive. Kindly share with us your concern & alternate number to assist better.
user: Please call on alternate numbers to know more about the details
agent: Thank you for sharing your contact details. We will get back to you at the earliest. Regards,Pradnya As per our telecon, we have noted your concern and our team is working on it. Please give us some time to get back to you. Regards, Heetali we understand your concern has been discussed and communicated. Regards, Dinesh. Customer is complaining about the rejected application every time. Agent requests for the additional details along with the alternate numbers.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Simple question: I upgraded yesterday by phone. You have - so far - sent me 11 emails and 5 texts confirming various bits of this.Why?
agent: 🤦 We'd always send you confirmation Geoff. What are the emails about? Drop us some more info over DM.
user: God, I despair of 02 sometimes. YOU sent me every one of these (now 17) messages. Now, you want ME to tell YOU what they are about! Why?
agent: Are they the same? Please DM us screen shots of the messages you're receiving so we can help further:
user: No, they're not. But same answer: go and look in YOUR files - instead of expecting me to do an exercise that I am sure will change nothing!
agent: We're unable to view the texts from here Geoff. Please DM us a screenshot of the messages you're receiving, we'd like to help.
user: If you'd like to help: 1. Change your email system so 02 can see what 02 has sent 2. If a customer places an order, send one acknowledgment
agent: Right, okay. If you change your mind and would like us to help, please send us a screenshot of what you've received. Customer is questioning after upgrading their phone, so far they have received 11 emails and 5 texts confirming various bits. Agent updates to DM them a screenshot of the messages they have received.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: still 2g network at the location from where I m tweeting
agent: Apologies for the trouble. Please share Idea mobile number and location details so we will look into it. Regards,Pradnya
user: 8866118992 Location Kuchera, Rajasthan This problem is since last 1.5 years not from today. Complaint made by many times but no resolved till date See the E arrow at data not H+ or 4G
agent: Thank you for sharing your contact details. Request you to share alternate number so we will get in touch with you. Regards,Pradnya
user: Only one number
agent: We have noted your contact details. We will revert with an update shortly. Regards,Pradnya
user: Thanks for your precious suggestion to try with Airtel and Vodafone in mobile network selection but as usual stucked with 2g only
agent: As per recent telecon your concern has been initiated by us under ref. no. C1-102849262300 & you shall hear on the same at the earliest. Customer is complaining that there is a 2G network from where he is tweeting and since the issue is reporting from past 1.5 years it remains same yet. Agent apologised for the inconvenience and asked the customer to share contact number to assist better.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: any chance of getting the complaints procedure today?? ?
agent: Your complaint has been escalated. Please refer to our User Agreement for further info.
user: That's weird that because a day ago you were telling me there is no escalation process??? Hmmmmm The user agreement doesn't specifically mention a complaints procedure. Send me the details of your complaints procedure When should I expect to hear from someone?
agent: We can pass along your feedback, but this "escalation" does not result in a contact back. Sorry for the confusion.
user: Seriously? Why is your customer service so bad? So how do I complain higher?
agent: While we do not have escalation options on Twitter, you are welcome to contact customer support and ask for a supervisor. Customer is asking is there any chance of getting the complaints procedure today. Agent updates since they do not have escalation options on Twitter, they are welcome to contact customer support ask for a supervisor.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I waited over 40 minutes for my bag on Saturday in Atlanta when I returned from Cabo San Lucas.
agent: Oh no! I am sorry you had to deal with waiting beyond double the expected 20-minute guarantee to receive your back we've got in place. The wait should not have been that long. *ADB ... *ADB 2/2 We must do better, Kevin. Company policy allows you to report our failure to deliver your bags on time up to 3 days after it's occurred. I regret that this period has passed to seek recourse, but you may follow this link to seek recourse for late baggage... 1/2 Certainly hoping it won't happen again and that the provided link will be unnecessary. We have the "Bags On Time Guarantee" for your benefit, and so please feel urged to report delayed baggage right away should it occur again. We hope your future travel is delay-free! *ADB
user: It won’t accept my trip info since the date doesn’t match.
agent: Oh, doggone. Yes, it was worth a shot this time, yet we cannot manipulate the date. It must be reported no later than three days to be investigated. From here out, hope this won't be the case as you've described and that your bags arrive expeditiously to you within 20 mins. Customer is complaining that they waited over 40 mins for their bag on Saturday in Atlanta when they returned from Cabo San Lucas. Agent updates that it must be reported no later than three days to be investicated.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I own the latest version of iphone 6s ios11.0.3! My problem is that I can no longer delete my notifications on the homepage all at once! Can you fix that ? !
agent: Let's take a look at this together. When you're viewing your Notifications, do you see the "x" at the top?
user: Hello, thank you for your prompt response. It is not displayed. I am obliged to delete them one at a time.
agent: OK, thank you. Has your iPhone been restarted since you noticed this issue with Notifications?
user: Yes. I liked the system before that now. yes I just updated my iphone. But still does not work. I can stay long press the notification to delete. It works so I can sweep left it works but delete from my page does not work...
agent: We'd like to take a closer look with you. DM us about this issue and we'll continue together there. Customer not able to delete the notifications on AppleSupport homepage all at once. Agent updated the customer to DM them about the issue and they will work on it.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: opponent not found FIFA17 on xbox360 (NAT1 and all ports are open) help me!
agent: Hey there. Are you still unable to find a match? If so can you dm your GT and a picture of your Network Statistics?
user: GT: Carmelofenix92
agent: Thanks for that info. To be sure, are you able to find online matches on other games? Have you tried resetting your network by unplugging your router and modem for a solid 5 minutes?
user: Yes i do , but never change Yes, i try with wolfenstein but i can’t play in new match on line
agent: Alright, so multiple games are affected? Let's next have you clear your cache redownload your profile Any difference after that?
user: I’ve clean the cache and redownload my profile but the problem persists!
agent: Could you send us a picture of what is appearing on your screen when you are unable to play online? Customer is complaining that the opponent not found FIFA17 on xbox 360. Agent suggest him to send a picture of what is appearing on the screen when they are unable to play online.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: when r the longer trains coming to E’field?service has been abysmal since u took over&is impacting on our family life with a baby
agent: Hi Katy, longer trains will be introduced in December when the upgrade has been completed.
user: Will this be all trains? Is there an actual date? It’s all a bit vague. Fed up of the problems. No one replied to my question last week, do you have a date for the 10 car trains coming to Earlsfield in December? How many trains will be ten car? Thanks
agent: Hi Katy, we will be running more 10 car trains from the change of timetable on 10th December. I don't have specific figures for how many will be 10 car I'm afraid.
user: Ok thanks but where can we find out which will be 10 car and what times? Thanks
agent: Hi Katy, I'm not aware that a list has been provided as of yet. Customer is enquiring about when longer trains are coming to Efield. Agent informs that list has not yet been provided yet.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: #rantalert 2-of-2 - that I practically cannot use. I think paying even more for that feature alone isn't fair. #nothappy
agent: Hi Filip, we'd been looking into making Smart Sync available to more users, and the pricing for Professional reflects the value we’re... 1/2 ...adding through new features, like Showcase: Hope this information helps! 2/2
user: Tnx! To clarify - not expecting to have the cool feats. on my pers plan - it's the smart sync that I feel should be available to all paying
agent: Gotcha! Thanks for clarifying, Filip. For the moment it’s only available to Professional + Business, but we’tr more than happy to... 1/2 ...forward your feedback to our team, thank you! 2/2
user: Thanks! Appreciated
agent: No worries at all, happy to help in any way we can. Happy Friday! 🎨 Customer is complaining that paying even more is not fair for that feature. Agent updates that they are looking to make Smart Sync available to more users and the pricing will reflect to the professionals as the value they were adding through new features.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I am so excited for Christmas ❤️💜
agent: Us too! When do the Christmas decorations go up?
user: Well in my house it is the start or it is the 4th 😍
agent: Do you have a usual colour theme?
user: Yes!! Red,green,silver and gold ❤️💜
agent: A lovely mix of colours Erin! Do you opt for a real or artificial tree?
user: Real tree is my favourite ❤️❤️
agent: Can't beat the smell of a real Christmas tree! 😊 Are you hosting this Christmas?
user: No my Nan is she Is the best at Christmas dinners ❤️💜
agent: Aww fantastic! Does your Nan have a speciality dish that makes your Christmas?
user: Ye it is ham or chicken it is so good
agent: Bet you're looking forward to the big day now 😁 Not long to wait! Will you be giving Nan a hand in the kitchen 😁 Customer telling that he is exited for Christmas. Agent asking that will he have usual color theme and asking to give his hand in the kitchen.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Never flying or ever again! A normal 5 hour trip turned into 15 hours and having to spend an extra $400. Unbelievable!
agent: We do our best to always get you to your destination on time and apologize for the extended travel time.
user: your delayed flight & plane issues w/ jet bridge caused me to miss my connecting flight. I had no choice but to pay $400... ...why do I have to pay for something that was your guy's fault? Such a crazy amount for something that was because of your plane messing up
agent: If your tickets were in the same reservation, our team would rebook you at no added cost.
user: The same flight reservation only leaves once a day from DFW-BOI. I would've had to stay overnight in Dallas and miss an extra day. I needed to be in Boise that day so was forced to buy a connecting flight. Ur flight delay/issues aren't something I should pay extra for.
agent: Our agents are certainly able to assist with any but we're unable to offer reimbursements for flights purchased on another airline.
user: I purchased the connecting flight from AA tho. I was told to pay the PHX - BOI AA flight was the only way to get to BOI that day. So...?? ?
agent: We'd like to take a closer look into this for you. Give us a follow and then slide on over to DMs with your record locator. Customer complaining about 5 hours trip turned into 15 hours and also having to spend extra $400. Agent telling that we had to take a closer look for u give us a follow and dm with your record locator.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: why remove the crosses from the church? I saw down the same is this PC gone mad?
agent: Sorry Tas, we're just looking into this for you, we'll get back to you as soon as we've got more info. Aisha
user: Ok just don’t understand as can do it why can’t
agent: Hi Tas. We're aware of this issue and are already in the process of correcting the image on the bottle. Corey
user: I hope so because it’s not just me you’ll be getting messages from! I do hope will issue a public apology for the photoshopped images used on the olive oil bottles.
agent: We're aware of this issue and are already in the process of correcting the image on the bottle. Steven Customer is complaining why crosses has been removed from the church. Agent updated that he would aware of this issue and are already in process.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: can you guys help me? my router is plugged in and everything is connected but there’s a red globe and says i have no coax connection. please help
agent: We can help! Try a manual reboot. Do so by unplugging the router and unscrewing the coax cable. After 3mins, re-screw the coax cable and plug in the router. This should help! Let us know.
user: Have done this 30 times but will try again
agent: Thank you for trying. Do you have access to your battery backup unit? It is usually a black or white box with blue buttons mounted on a wall in a closet or garage.
user: I have access to it. I tried unplugging and replugging and still didn’t work.
agent: Thanks for trying that. Is the System Status light green currently? Also, is there an Alarm Silence button?
user: The light is green and there is no alarm button
agent: Thank you for checking. Please follow and DM us when you get a chance.
user: This is what I see Done
agent: Press and hold the blue "ONT Reset" button down for 20secs. This should reset and restore your services. Let us know if this helps. The customer is complaining that even though they have plugged in everything it says they have no coax connection. The agent asked to dm them even the issue persists.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Really on flight 5737 I️t takes over 1 hour to get your bag at DFW. Horrible service
agent: We're glad you've been reunited, and truly apologize for the wait.
user: No reunited at all. This is horrible horrible service You have people waiting over an hour and no response. It’s why people don’t fly American
agent: If you're still without your bag, please see our baggage team member to check on it for us.
user: Duh my son has been there for an hour and a half talking to them and no help. Ridiculous service Still no bag...what a mess
agent: Our apologies for the delay this morning. We show it'll be placed on a flight this morning. Please call our team at 800-535-5225. Customer is complaining about the service which makes him wait 1 hour to get bag at DFW. Agent updated the customer to see baggage team member to check and inform to call their team at 800-535-5225.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hi BA on flight BA0018 from incheon today and am not going to make bag check. Is there anyone i can contact to speed thru?
agent: Hi, Luca. I've tried calling you, however the call is going straight to voicemail. Do you have a number I can reach you on?
user: I’m not sure if i can receive calls in Korea, i have enabled all my roaming features if it’s now working. I can make a whatsapp phonecall if that is possible as that only uses data I have added a travel module so i should be able to make and receive calls now. Should be 07704 499073 just to double check
agent: Hi, Luca. Thanks for your time on the phone today. I'm genuinely sorry I couldn't give you the assistance needed. I do hope you manage 1/2 to get through to your agent before your departure time. Many thanks. 2/2
user: Couldnt contact so I ditched the bottle of wine i had and managed to sprint through security and get to the gate in 20 minutes somehow. I would like to thank BA customer service though who were exceptional, especially at Incheon when i was a sweaty panicked mess.
agent: We're really pleased to hear you made it, Luca. I'll pass your kind words on to the staff at Incheon. Customer enquired about the flight and asked some contact details. Agent asked the customer details.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: my xbox won't turn on. Power Supply blinks orange and white. Bought new supply same thing. What now
agent: Hi there! Let's have you try the steps in the guide here: to help resolve this issue.
user: already tried that another support page says light blinking indicates power supply failure buy new one which I did but it new supply blinks So is xbox cause of fault not the power supply
agent: Just to be sure, are you using a power strip with the console?
user: I was but tested without it also
agent: We would recommend never using a power strip or surge protector with the console as it will 1 cause issues. Can you test a third power supply to be sure it is not the console? 2
user: I don't want to purchase a 3rd supply. What's the likely hood the xbox is killing the power supply?
agent: Are you able to test that at a local game store or at a friend's house? If you are 1 unable to or those steps do not work you can set up a repair using this link 2
user: What's a repair likely to cost as a maximum?
agent: We would not be able to speculate on that as it would depend on warranty and 1 region. But, the link we shared should give you more info once your console is registered. 2 Customer is complaining that their xbox is not turning on and power supply blinks orange and white. Agent recommends never to use power strip or surge protector with the console, and also shares a link which will help the customer to give more information once their console is registered.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Bluetooth on my iPhone 8 plus is not functioning. Running off iOS 11.0.3. Was fine two days ago.
agent: We're here to help! What exactly is not working? What does Bluetooth not do?
user: It’s not finding any Bluetooth devices when switched on and in range. Have tried my iPhone 6s with same devices and it’s fine 6s has not had software update
agent: Got it, thanks! Please take a look at this article, which provides help for Bluetooth issues:
user: Yep, I’m not retarded - I am capable of using google and have exhausted these options, hence contacting you.
agent: Awesome! Thank you for keeping updated. Could you tell us which Bluetooth device you're trying to connect to?
user: Mpow Magneto headphones
agent: Thank you for letting us know. Just to confirm, your iPhone is not finding any Bluetooth devices in range. Is that correct?
user: The only one it can find is my car Bluetooth. It hasn’t found my Mpow or Fitbit either
agent: Do you have any other devices that are experiencing the same behavior with not being able to find your Mpow and FitBit? DM us. Customer is having an issue with not working of Bluetooth on his iPhone 8. Agent updated that send the URL to customer related to Bluetooth issue and also informed to send DM.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: trying to upgrade my iPhone online but screen has a small crack. What now?
agent: Do you have insurance on your device (TEP)? -C.H
user: I don’t
agent: You can return your device to Sprint. After assessing the extent of the damage, you will be charged a damaged device fee. -RA
user: Even though it isn’t a leased device? Purchased it when I renewed my contract 2 years ago.
agent: Are you looking into a specific promotion that requires a trade in? -RA
user: I don’t think it’s required but I’d like to trade in my 6s to iPhone 8+
agent: Unfortunately, we cannot use your device as a trade in device as one of our requirements for trade in devices -RA is that nothing can be broken, cracked or missing. -RA The customer says he wants to upgrade his iPhone online but the screen has a small crack and he likes to trade in his phone. The agent asks whether the customer has some insurance to the device and adds that they cannot use his device as trade in device.</s> |