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Ses02F_impro04_M000
So, uh, so how's it been going? I mean, you have any needs or anything?
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Ses02F_impro04_M001
No. You can't think that way. I mean it's good--it's good that you're--that you're calling, you know. you can't
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Ses02F_impro04_M003
No, come on. Don't [GARBAGE]
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Ses02F_impro04_M004
I know. I know. It's hard, but you just--you gotta keep going. I mean, you've been going at it for so long, you know. Something is definitely going to come up. I-I know it will, because you're a good worker--
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Ses02F_impro04_M005
No. It's--I mean, it's competitive, you know. That's-That's what it is. that's what you gotta be is competitive.
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Ses02F_impro04_M006
There...There are plenty of people out there with--with like, good jobs, you know, that are a lot...
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Ses02F_impro04_M007
...dumber than you. I mean they're a lot worse off than you. You are much better off than like a lot of those people in there. I know
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Ses02F_impro04_M008
I know. It makes it harder. I mean it's definitely who you know in a lot of cases, but--
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Ses02F_impro04_M010
It's not worthless 'cause it's definitely gonna--it's definitely gonna pay off. I know it. I mean, I can--I've just--I've seen your work etiquette. You know, you're a good worker and...
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Ses02F_impro04_M011
... and there's no reason that--that something won't come up like really soon. All right? So you just gotta--
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Ses02F_impro04_M012
Because I know you. You know, and maybe once you get to know some more people, like talking to them and everything, they'll get to know you too and they'll realize they should've hired you three years ago. You know? but And- and they'll finally come around and believe me--it'll--you gotta-
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Ses02F_impro04_M013
Well maybe yeah, but maybe you get to that point where it's like you bug 'em and then they just don't wanna hear from you anymore, but you keep bugging them and bugging them and then it's gonna annoy them so much that they're gonna be like all right fine. you know
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Ses02F_impro04_M016
Right.
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Ses02F_impro04_M018
I mean, it's just, it's really--I don't know, yeah, it's about their opinions and it's about, I don't know, just getting yourself out there and--
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Ses02F_impro04_M019
Well, come on, come on. Thinking about it like this is definitely not gonna help either though.
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Ses02F_impro05_F000
Hi, um, excuse me, I believe that the airline lost my baggage.
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Ses02F_impro05_F004
How much?
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Ses02F_impro05_M000
Um, okay, it didn't--didn't come out on the carrousel--
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Ses02F_impro05_M001
Okay. Um, well, unfortunately yeah there was a some- some problems with the--
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Ses02F_impro05_M002
Uh, well some-some of the bags were--were lost on the way over here. uh-
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Ses02F_impro05_M003
You know, I mean, there's a lot of things that go on under the plane and sometimes, you know, that kind of things happen.
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Ses02F_impro05_M004
Uh, But, we are willing to reimburse you for the bag and and for the contents--
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Ses02F_impro05_M005
Um, we'd be willing to give you uh fifty dollars for--
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Ses02F_impro05_M006
Right. Uh We realize, you know, that that it's a bad situation, but I'm sorry, there's nothing that we can really do.
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Ses02F_impro05_M007
I think, um, maybe you can file a claim if you want and turn it in to our main office--
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Ses02F_impro05_M008
Right. No. I mean they- they might--they might--if you-if you are argue the case more, maybe they'll reimburse you more, but, right now--
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Ses02F_impro05_M009
Yes, I know. I know-. It's It's frustrating. Unfortunately though-- um
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Ses02F_impro05_M010
By checking your bags, you--you, you know- admit to the liability that's- that's at risk--
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Ses02F_impro05_M011
Right, well, by checking in your bags, you agreed to, you know, at the will of the--
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Ses02F_impro05_M012
You paid for the flight and then your bags were checked at--it's a service that the airline provides for us. So so, really, it's really the risk was taken and, I'm sorry, but there's really nothing else we can do. So do you want--do you want the reimbursement?
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Ses02F_impro05_M013
Well, there are-there are some shops here in- in the airport--
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Ses02F_impro05_M015
probably even talk to--
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Ses02F_impro05_M016
Right, that--that gets taken care of-- That gets taken care of. We get we do, you know, we investigate those and just make sure that um- they're not doing their own thing with them so--uh
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Ses02F_impro05_M017
but Unfortunately sometimes is--
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Ses02F_impro05_M018
Well, that's--that's what I'm saying--
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Ses02F_impro05_M019
Okay. Well that that could be something that you put on on the claim--on on the complaint form if you want. And provide us with your information while you're here and then, maybe, if it turns up, then we'll send it right over.
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Ses02F_impro05_M020
All right, Miss, I-I know. I realize this. But Like I said, there are several people that are in your same situation, so, um, it's not--it's not totally uncommon and I'm actually gonna have to ask you to move so I can help the next person.
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Ses02F_impro05_M021
Yes, all right. There you go, now you can file a claim over to the left--And they'll help you out.
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Ses02F_impro06_M000
Hey, a what's up?
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Ses02F_impro06_M001
Wow, that's horrible.
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Ses02F_impro06_M002
I'm sorry to hear about that.
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Ses02F_impro06_M003
Yeah.
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Ses02F_impro06_M004
I mean, you know, at least he's not in anymore pain now, right?
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Ses02F_impro06_M005
It's good, you know. you know It hurts I know. I know what it's like to lose someone like that.
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Ses02F_impro06_M006
It's okay.
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Ses02F_impro06_M007
'Cause, you know, you've got all the times that you guys did spend together, you know and that's something good that you can look back on.
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Ses02F_impro06_M008
I mean--I don't know.
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Ses02F_impro06_M009
Well, that's that's good, you know. At least, I don't know. I mean it's- it's better to go- to goout that way than...
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Ses02F_impro06_M010
.than you know, in pain and like this gradual, this horrible process. I mean--
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Ses02F_impro06_M011
But look at the--he--look at the life he did get to lead. I mean, for his age, he'd done so much and--
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Ses02F_impro06_M013
And you'll always have that and--you should feel, you know, happy for him that he got to do so much before--I mean, and even after he found out last year. I mean--
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Ses02F_impro06_M014
I know. It doesn't bring him back, but--
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Ses02F_impro06_M015
But It's okay because now, you know, you'll just go on with your life and--
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Ses02F_impro06_M016
No, you'll never forget him.
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Ses02F_impro06_M017
I know. but you're not I mean you're not going to forget him. The pain will go away eventually and--or it will subside--
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Ses02F_impro06_M018
That will be, It'll be--it'll be better that way. I mean Time will tell. Time heals, you know, and it's good. It's okay. I mean, it wasn't anybody's fault or anything like that so .
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Ses02F_impro06_M019
It's hard to lose someone that way, but he's he's better--he's better off now.
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Ses02F_impro07_M000
So, how's it going?
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Ses02F_impro07_M016
So...
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Ses02F_impro08_F000
Hi, my name is Shiloh, welcome to--Airline Six. Hi, how may I help you?
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Ses02F_impro08_F001
All right, sir.
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Ses02F_impro08_F002
I completely understand. Automated systems are very difficult sometimes.
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Ses02F_impro08_F004
Oh, yeah, absolutely. You know, and especially because you've been waiting so long and I know that, um, you've been having a difficult time.
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Ses02F_impro08_F005
I want to definitely give you our special package today, which um is usually only for valued customers who have a record of having previous,
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Ses02F_impro08_F006
um lots of purchases, but we're gonna go ahead and give that to you anyway. uh, Just to make sure that you're happy with your service here.
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Ses02F_impro08_F007
Is that all right?
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Ses02F_impro08_F008
I can do that right now for you. No, absolutely. I can take care of you all the way through to the end.
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Ses02F_impro08_F009
All I'm going to need is your credit card number but just give me one moment. So-
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Ses02F_impro08_F010
um, you're scheduling a flight as well--And you would like to, um, we have a highly discounted hotel rate that goes along with that so that everything is all in one deal. You're taken care of by the time that you get there.
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Ses02F_impro08_F011
Absolutely. we we
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Ses02F_impro08_F012
Yes, I completely understand. Actually, our-our airline only uses five star hotel and above. Except we charge at a three star hotel rate because, as a corporation, we are able to get a deal from the hotels themselves.
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Ses02F_impro08_F013
So, you will absolutely be in a high rated great hotel and we can make sure that it's in a area of town that you like as well.
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Ses02F_impro08_F014
Yeah.
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Ses02F_impro08_F015
Okay.
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Ses02F_impro08_F016
Great. How many seats?
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Ses02F_impro08_F017
Okay. Great. Four seats. I'll book you for four seats.
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Ses02F_impro08_F019
Okay, I can do um- a win- -two like a window and a aisle and a window and an aisle next to each other so that each of you can sit two by two. And switch around maybe?
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Ses02F_impro08_F020
Okay. Great. What time of the day would you like?
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Ses02F_impro08_F021
All right. Great. Well we have a very open flight that leaves at nine a.m. and fortunately uh the time change actually goes um backwards from that.
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Ses02F_impro08_F022
So, it's a five hour flight, but you'll arrive only at eleven a clock in the morning. So that day, you can have plenty of time to get to your hotel--Rest up and then still have a nice afternoon your first afternoon in Maui.
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Ses02F_impro08_F023
Absolutely. That actually goes in on the same package with our hotel. You just give me your address. We'll come and pick up a time that allows you to get to your flight with plenty of time to spare.
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Ses02F_impro08_F024
And a there will also be a shuttle waiting for you to take you to the appropriate hotel.
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Ses02F_impro08_F025
Yeah--I completely understand. It's a difficult process sometimes and we want to make traveling as easy as possible.
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Ses02F_impro08_F026
Absolutely. Thank you so much for calling and we hope that you will come to us again.
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Ses02F_impro08_F027
Thank you.
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Ses02F_impro08_M005
You- You can do that--You can do that now? I don't have to get like transferred through or anything like that.
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Ses02F_impro08_M006
[BREATHING] that's good.
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Ses02F_impro08_M007
All right. I want to make sure it's like a nice hotel--I mean-mean I'm gonna be paying a lot of money for this so I don't wanna-I don't wanna, you know, I don't wanna to be a waste of time.
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Ses02F_impro08_M009
Well, you know, we wanted to--we wanted to go to Maui and--That was a
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Ses02F_impro08_M010
--you know, the kids wanna go to the beach and stuff and so--um
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Ses02F_impro08_M012
All right. And can they like all get together?
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Ses02F_impro08_M016
And, like, there's there's shuttles or something that I can get to the hotel.
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Ses02F_impro08_M018
All right. So we're confirmed then or do you--All right.
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Ses02F_impro08_M019
Okay.
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Ses02F_script01_1_F018
Well, that's only your business, Chris.
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Ses02F_script01_1_F021
I'm just saying that--
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Ses02F_script01_1_F025
You're a considerate fellow. There's nothing wrong with that.
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Ses02F_script01_1_F027
Well, how do you know she'll marry you? Maybe she feels the same way your father does.
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Ses02F_script01_1_M017
I'm gonna ask her to marry me.
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Ses02F_script01_1_M029
Because it is.
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