utterance_id
stringlengths
19
23
transcript
stringlengths
1
554
emotion
stringclasses
12 values
valence
float64
1
5.5
activation
float64
1
5
domination
float64
0.5
5
Ses01F_impro05_F004
I waited the entire baggage- I waited for the whole baggage carousel four times. They told me to go to the next one. I waited through that for three planes and now I'm here.
fru
2
3.5
3.5
Ses01F_impro05_M005
Okay. Great. I'm really sorry that you had to do that. What's your last name? Let's start there.
neu
3.5
2.5
2
Ses01F_impro05_F005
Nash.
fru
2.5
3
3
Ses01F_impro05_M006
Okay.
neu
3.5
2.5
2
Ses01F_impro05_F006
No G.
xxx
2.5
2.5
2.5
Ses01F_impro05_M007
all right- okay. And you lost your bag? Is that- that the issue?
neu
3.5
2.5
2
Ses01F_impro05_F007
Yes.
fru
2.5
3
3.5
Ses01F_impro05_F008
Flight seven fourteen.
ang
2.5
2.5
3.5
Ses01F_impro05_M008
Uh-huh.
neu
3
2.5
2
Ses01F_impro05_F009
Am I going to be getting, like, free tickets, free mileage. When can I expect my bag here?
ang
2.5
2.5
3.5
Ses01F_impro05_M009
Yeah. Yeah, I don't see- I don't see any--
neu
2.5
2.5
2
Ses01F_impro05_M010
I don't see any record of it, and I-usually when I don't see a record of it, that means um-
neu
2.5
2.5
2
Ses01F_impro05_M011
we've mistakenly lost your baggage. We're very sorry. On behalf of Jet Blue I would like to apologize for any inconvenience. I am allowed to issue you a fifty dollar gift card which you can use any future flights you want to take with us. I'm very sorry, once again...
neu
2.5
2.5
2
Ses01F_impro05_F010
Oh, Are you kidding me?
xxx
2
4
3.5
Ses01F_impro05_M012
for such an inconvenience and your bag, but
neu
2.5
2
1.5
Ses01F_impro05_F011
Is this a joke?
ang
2
4.5
3.5
Ses01F_impro05_M013
Yeah.
neu
2.5
2
1.5
Ses01F_impro05_M014
No, no.
neu
2.5
2.5
1.5
Ses01F_impro05_F012
Are there candid cameras? Is this that movie? There's that show, right? Airplane, airline.
ang
2.5
3.5
3
Ses01F_impro05_M015
No, no. This is real.
neu
2.5
2
1.5
Ses01F_impro05_F013
So you'll give me money and then I'll get my bag?
xxx
2
2.5
3
Ses01F_impro05_M016
No. I'm just giving you money, the bag is gone. If it's not here, I'm really sorry there is nothing I can do because...
neu
2.5
2.5
2
Ses01F_impro05_M017
this is the only track record that we have and if it's not listed here then it's probably not anywhere.
neu
2.5
2.5
2.5
Ses01F_impro05_F014
You're kidding me, this is a joke.
ang
1.5
4
4
Ses01F_impro05_M018
Once again, I'm really- I'm really sorry.
xxx
3
3.5
2.5
Ses01F_impro05_F015
Do you have any idea-- fifty dollars? That's supposed to replace everything that I have? Do you understand how much I have packed in there? Not only does it have sentimental value; it can't be replaced like that. It was incredibly expensive.
ang
1.5
4.5
4.5
Ses01F_impro05_M019
Yes.
neu
2.5
2
2
Ses01F_impro05_M020
I know.
neu
2.5
2
2
Ses01F_impro05_F016
We flew in from Paris. I've been shopping for three weeks.
ang
1.5
4.5
4
Ses01F_impro05_M021
I'm very sorry. But if you see the sign that's right behind me here, it spells it out really clearly that we are not held liable--
xxx
2.5
2.5
1.5
Ses01F_impro05_F017
I don't care what you're freaking sign says. Somebody- Somebody needs to replace everything I've got there and give me money for my inconvenience.
ang
1.5
5
4.5
Ses01F_impro05_M022
Okay. Calm-
neu
2.5
2
2
Ses01F_impro05_M023
Actually, we are not necessarily liable to give you- to even give you this fifty dollars so... it's actually- it's actually really
neu
2.5
3.5
2.5
Ses01F_impro05_F018
Do you understand who my husband is?
ang
1.5
4
4
Ses01F_impro05_F019
If you're- if you're- if you're looking for a lawsuit, baby, you've found it.
ang
1.5
4
4.5
Ses01F_impro05_M024
We are actually not even allowed-- you know, like we don't have to give you this fifty dollars. We don't have to do that.
neu
2.5
3
2.5
Ses01F_impro05_F020
Oh-Oh. It's a gift. You're-You're helping me out here?
ang
1.5
4.5
4.5
Ses01F_impro05_M025
It's a gift.
neu
2.5
2.5
2
Ses01F_impro05_M026
You know, the airlines can not be held responsible for every bag of luggage that comes through here.
neu
2.5
2.5
2.5
Ses01F_impro05_F021
You are cruising for a bruising. You are in so much trouble.
ang
1.5
4.5
4.5
Ses01F_impro05_M027
With the amount of--
neu
2.5
2.5
2
Ses01F_impro05_F022
Who's in charge? Who is the president of Jet Blue?
ang
1.5
4.5
4
Ses01F_impro05_M028
Um, actually, I don't know. I don't know. Oh really?
neu
2.5
2.5
2
Ses01F_impro05_F023
Because I probably know him.
ang
2
3
4
Ses01F_impro05_F024
Yeah.
ang
2
3
4
Ses01F_impro05_M029
Well then maybe you can just call him and he can give you more money. But right now all I can do--
neu
2.5
2.5
2.5
Ses01F_impro05_F025
I don't want money, I want my clothes.
ang
1.5
4.5
4.5
Ses01F_impro05_M030
Right now all I can do is just give you this fifty dollars, I'm really sorry.
neu
3
2.5
2
Ses01F_impro05_F026
What's your name?
ang
2
3.5
3.5
Ses01F_impro05_M031
Oh. My name is Sean. Hi.
neu
3
2.5
2.5
Ses01F_impro05_F027
Sean. Great. Do you have a badge number or something?
xxx
2
2.5
4
Ses01F_impro05_M032
Badge number? Uh, no. You can just take my employee number I guess.
sur
3
2.5
2
Ses01F_impro05_F028
Okay. I'll do that.
ang
2
3
4
Ses01F_impro05_M033
Why? Have I done something wrong? Have I given you bad service? I feel like I have done the best I could.
sur
2.5
3
2
Ses01F_impro05_F029
I don't think you have done everything you could do because I don't have my bag here yet.
ang
1.5
3
3.5
Ses01F_impro05_M034
If you want, you can write a letter. I can give you the address. Yes. An angry--
neu
2.5
2.5
2.5
Ses01F_impro05_F030
A letter? I'll make a personal phone call.
ang
2
3
3.5
Ses01F_impro05_M035
Or you can make a phone call. But I think a letter might be a little more-- in my impression, letters have more...
neu
2.5
2
1.5
Ses01F_impro06_M000
I'm sorry, Joy.
sad
2.5
2
3
Ses01F_impro06_F000
It's okay.
xxx
3.5
2
3
Ses01F_impro06_M001
Is there anything I can get you? Do you want me to take care of anything for you or...?
neu
2.5
3
3.5
Ses01F_impro06_F001
No, no, no.
xxx
2
2
2
Ses01F_impro06_M002
...pick up anything?
neu
2.5
2
3
Ses01F_impro06_F002
No.
sad
2
1.5
2.5
Ses01F_impro06_M003
You know you are welcome to stay at my house if you want to just check out for a couple days and hang out.
sad
2.5
2
3.5
Ses01F_impro06_F003
That's sweet.
neu
3
2
2.5
Ses01F_impro06_F004
Thank you.
neu
3.5
2
3
Ses01F_impro06_F005
I went to see her headstone a week or two ago.
sad
2
2
4
Ses01F_impro06_F006
I used to go to cemeteries a lot before she died. I just, you know, I felt like they were urban oasis, you know, there is always this green in the city.
sad
3.5
3
4
Ses01F_impro06_M004
Hmm.
neu
3
3
2.5
Ses01F_impro06_F007
So I was like wandering around before. It takes forever to find her headstone; I always lose it. You know.
sad
3.5
3
4
Ses01F_impro06_F008
So I was looking at this other one and there was like a piece of candy there and I thought that I would take the candy and put it on her headstone. And-
sad
2.5
3.5
3.5
Ses01F_impro06_F009
this woman came up and, you know, it was hers. It was her person that was there.
neu
2.5
3
3.5
Ses01F_impro06_M005
Oh. She was there?
neu
3
2
2.5
Ses01F_impro06_F010
Yeah. And she was like, that's pathetic, I hope you enjoy it.
sad
2
2.5
3.5
Ses01F_impro06_F011
And I, you know, I mean, I said I was sorry and I brought it back to her kind of and I like put it on the ground and she was like, no, it's fine. She was like, I would rather have her back, honestly.
sad
2
3
4
Ses01F_impro06_M006
Mmhmm.
neu
3
2
2.5
Ses01F_impro06_F012
I don't know. It just, like, I felt so bad because I shouldn't have done it. I don't know. Whatever.
sad
2
3.5
4.5
Ses01F_impro06_M007
Yeah.
sad
3
2
2.5
Ses01F_impro06_F013
I don't know.
sad
2
2
2
Ses01F_impro06_M008
How long were you there for?
neu
3
2.5
2.5
Ses01F_impro06_F014
At the cemetery?
sad
3
3
2.5
Ses01F_impro06_M009
Mmhmm.
neu
3
2.5
2.5
Ses01F_impro06_F015
couple hours.
sad
2
2
2.5
Ses01F_impro06_F016
I brought- I brought Chuck with me. He went to Redlands, yeah, for the day. We ran through the sprinklers.
neu
4
3
3.5
Ses01F_impro06_M010
Oh really?
neu
3
2.5
3
Ses01F_impro06_M011
You ran through the sprinklers in the cemetery?
neu
3
2
3
Ses01F_impro06_F017
It was hot.[LIPSMACK]
xxx
4
3
3.5
Ses01F_impro06_M012
Is it a big cemetery?
neu
2.5
2.5
2.5
Ses01F_impro06_F018
Yeah. It's huge. Redlands is an old city so they have lots and lots of stones.
neu
4
3
3.5
Ses01F_impro06_M013
Oh, so they're like really old too, really old ones?
neu
3
2.5
2.5
Ses01F_impro06_F019
Yeah.
neu
2.5
2
2.5
Ses01F_impro06_F020
It's weird. Whenever I go back to town, I think of her. I mean, it's like ... I mean we grew up together and she died when we were twenty one. And yeah. She had cancer, she had two brain tumors.
sad
2.5
3
4
Ses01F_impro06_F021
My best friend Heather. She's got a- we have a- we built this like little-- There's a park, Prospect Park. And there is like a garden section of it that we set up for her.
sad
2
3
4
Ses01F_impro06_F022
She used to have these poetry parties on Memorial Day.
sad
4
3
3.5
Ses01F_impro06_M014
Mmhmm.
neu
3
2.5
2
Ses01F_impro06_F023
Umm. Yeah.
sad
2.5
2
2.5
Ses01F_impro06_F024
And the last time before she died, I remember she couldn't really stand, umm...
sad
1.5
2
3
Ses01F_impro06_F025
But I mean she could, but it was- so it was kind of sitting at her feet holding her up and she had these poems she had memorized. And I remember looking up, she had curly red hair and there was this palm tree right behind her and it was like a crown growing right out of her head. It was cool.
sad
3
3.5
4.5
Ses01F_impro06_M015
Mmhmm.
neu
3
3
2.5