text
stringlengths 13
433
| label
int64 0
76
| label_text
stringlengths 9
48
| idx
int64 0
10k
| query_idx
int64 0
10k
| positive_idx
int64 0
10k
| negative_idx
int64 0
10k
|
|---|---|---|---|---|---|---|
Hi I'm sending some money over to an investment bank I do business and the transaction is being rejected. I'm not sure why as I think I have the right details. | 35 | failed_transfer | 100 | 100 | 2,728 | 3,572 |
My card is missing! Help! | 41 | lost_or_stolen_card | 101 | 101 | 9,175 | 1,898 |
The ATM keeps rejecting my Payment. I tried two different ATMs but did not work .Can you please check if everything is okay with my account? | 26 | declined_cash_withdrawal | 102 | 102 | 5,193 | 903 |
Someone stole my phone, what is my next step? | 42 | lost_or_stolen_phone | 103 | 103 | 7,274 | 6,540 |
can you share card tracking number? | 11 | card_arrival | 104 | 104 | 7,929 | 4,608 |
Do I have a Visa card as an option? | 73 | visa_or_mastercard | 105 | 105 | 7,475 | 8,396 |
As my kids get older are they able to get set up with their own accounts? | 1 | age_limit | 106 | 106 | 6,442 | 2,326 |
why verify the top up? it doesnt make sense | 71 | verify_top_up | 107 | 107 | 3,528 | 2,304 |
I did not make this payment that I see in the App. | 16 | card_payment_not_recognised | 108 | 108 | 2,863 | 7,767 |
I can't see a verification code anywhere | 71 | verify_top_up | 109 | 109 | 3,236 | 9,792 |
Is it free to send out more cards? | 39 | getting_spare_card | 110 | 110 | 1,485 | 705 |
How long will it take for my payment to go through? | 45 | pending_card_payment | 111 | 111 | 6,449 | 5,297 |
How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately. | 66 | transfer_not_received_by_recipient | 112 | 112 | 7,234 | 7,566 |
Why am I being declined? | 25 | declined_card_payment | 113 | 113 | 5,230 | 4,775 |
Do I have to pay more for exchanges? | 31 | exchange_charge | 114 | 114 | 4,394 | 4,477 |
Where can I pay with my card? | 10 | card_acceptance | 115 | 115 | 4,024 | 9,976 |
how to change name on account | 30 | edit_personal_details | 116 | 116 | 6,160 | 9,440 |
Remove my account immediately. | 55 | terminate_account | 117 | 117 | 44 | 3,432 |
Can someone assist me with activating my card? | 0 | activate_my_card | 118 | 118 | 5,058 | 1,925 |
Can you please check the exchange rate when I was getting cash? | 76 | wrong_exchange_rate_for_cash_withdrawal | 119 | 119 | 18 | 8,774 |
Do you support all countries? | 24 | country_support | 120 | 120 | 3,460 | 7,851 |
What US credit cards do you accept? | 54 | supported_cards_and_currencies | 121 | 121 | 3,126 | 565 |
I put my check in the bank, but I haven't gotten my cash yet? | 6 | balance_not_updated_after_cheque_or_cash_deposit | 122 | 122 | 9,011 | 8,176 |
I enetered the wrong information, I need my account unblocked How do I do that? | 49 | pin_blocked | 123 | 123 | 1,853 | 9,178 |
Is there a reason why my card was declined when I attempted to withdraw money? | 26 | declined_cash_withdrawal | 124 | 124 | 8,260 | 3,129 |
The item i bought exchanged rate was incorrect. | 17 | card_payment_wrong_exchange_rate | 125 | 125 | 8,058 | 3,389 |
I still haven't gotten my new card. When will it get here? | 11 | card_arrival | 126 | 126 | 6,492 | 8,512 |
Where do I go to terminate my account? | 55 | terminate_account | 127 | 127 | 2,603 | 1,273 |
My cash withdrawal says pending, why? | 46 | pending_cash_withdrawal | 128 | 128 | 9,181 | 603 |
Why was I blocked from withdrawing from the ATM? | 26 | declined_cash_withdrawal | 129 | 129 | 402 | 6,498 |
I don't see a money transfer yet | 48 | pending_transfer | 130 | 130 | 597 | 5,674 |
Can you tell me why my card keeps getting declined every time I try to use it? | 25 | declined_card_payment | 131 | 131 | 2,919 | 1,959 |
How can I open an account for my children? | 1 | age_limit | 132 | 132 | 3,341 | 9,338 |
The correct exchange rate wasn't given to me for an item I purchased. | 17 | card_payment_wrong_exchange_rate | 133 | 133 | 2,074 | 6,313 |
I can't find my card! Can you help? | 41 | lost_or_stolen_card | 134 | 134 | 5,878 | 7,533 |
Fees for currency exchange | 31 | exchange_charge | 135 | 135 | 6,063 | 2,451 |
I received a decline message on a transfer | 27 | declined_transfer | 136 | 136 | 9,337 | 362 |
Can you please explain disposable virtual cards for me? | 37 | get_disposable_virtual_card | 137 | 137 | 1,441 | 2,738 |
Explain the extra ATM fees. | 19 | cash_withdrawal_charge | 138 | 138 | 8,118 | 2,419 |
Which countries do you work with? | 24 | country_support | 139 | 139 | 3,018 | 8,535 |
Please tell me what this direct debit in my statement is | 28 | direct_debit_payment_not_recognised | 140 | 140 | 3,011 | 3,572 |
How to receive the actual card | 43 | order_physical_card | 141 | 141 | 1,895 | 1,123 |
Can you tell me what currencies I can use to add money? | 54 | supported_cards_and_currencies | 142 | 142 | 4,308 | 6,633 |
Why do i have an extra fee on my statement? | 34 | extra_charge_on_statement | 143 | 143 | 9,944 | 6,529 |
I was supposed to receive my new card by now, but it hasn't came in. | 11 | card_arrival | 144 | 144 | 8,254 | 8,464 |
Transfer unable to be completed, states 'declined' | 27 | declined_transfer | 145 | 145 | 7,280 | 2,271 |
THere is some cash that is showing up on my app. | 20 | cash_withdrawal_not_recognised | 146 | 146 | 7,507 | 3,182 |
Can you unblock my account? I entered the PIN wrong. | 49 | pin_blocked | 147 | 147 | 2,746 | 9,262 |
This stupid system is not letting me prove my identity. | 68 | unable_to_verify_identity | 148 | 148 | 9,355 | 4,583 |
What should I do? My card has been stolen! | 41 | lost_or_stolen_card | 149 | 149 | 9,240 | 1,749 |
Is there a disposable virtual card option? | 37 | get_disposable_virtual_card | 150 | 150 | 6,799 | 8,668 |
The exchange rate for my card payment doesn't seem right. | 17 | card_payment_wrong_exchange_rate | 151 | 151 | 1,185 | 9,815 |
Why did the app deny my top-up? | 59 | top_up_failed | 152 | 152 | 4,068 | 9,607 |
I need to deposit money to my account | 65 | transfer_into_account | 153 | 153 | 3,453 | 5,096 |
Can you tell me what countries you offer support for? | 24 | country_support | 154 | 154 | 7,501 | 1,407 |
Do I need to re-apply to order a new card when my old one's about to expire? | 9 | card_about_to_expire | 155 | 155 | 1,577 | 9,984 |
So, I was under the impression that you have an offer for crypto top up. This doesn't seem to be working. Now, the money has just disappeared from my account. What is the deal? | 61 | top_up_reverted | 156 | 156 | 1,952 | 8,844 |
The wrong account was used during a transaction. | 8 | cancel_transfer | 157 | 157 | 8,226 | 2,147 |
My card's expiring a month from now, should I place an order for the new card? | 9 | card_about_to_expire | 158 | 158 | 1,976 | 2,010 |
Explain the payment that was declined! | 25 | declined_card_payment | 159 | 159 | 6,869 | 1,743 |
Why is my physical card not working? | 14 | card_not_working | 160 | 160 | 4,512 | 9,579 |
Is there a limit on how much I can top up? | 60 | top_up_limits | 161 | 161 | 1,932 | 8,550 |
Why is my ATM cash withdrawal not working? | 26 | declined_cash_withdrawal | 162 | 162 | 2,833 | 1,871 |
What ATMs will allow me to change my PIN? | 21 | change_pin | 163 | 163 | 4,896 | 8,983 |
I have a transaction showing up multiple times. | 63 | transaction_charged_twice | 164 | 164 | 5,357 | 5,441 |
Let me know what the steps for the identity checks are | 69 | verify_my_identity | 165 | 165 | 4,947 | 1,943 |
The wrong exchange rate was used for my cash withdrawal | 76 | wrong_exchange_rate_for_cash_withdrawal | 166 | 166 | 9,125 | 5,076 |
I've deposited a check in my account but the cash isn't showing as available. | 6 | balance_not_updated_after_cheque_or_cash_deposit | 167 | 167 | 7,164 | 6,983 |
I sent money to someone but they haven't gotten it yet | 66 | transfer_not_received_by_recipient | 168 | 168 | 5,408 | 4,955 |
Why did the transfer fail when I attempted to do it earlier? | 35 | failed_transfer | 169 | 169 | 7,951 | 8,881 |
What are the disposable cards used for? | 37 | get_disposable_virtual_card | 170 | 170 | 8,263 | 9,098 |
I added money through a bank transfer and it is not showing in my balance. | 5 | balance_not_updated_after_bank_transfer | 171 | 171 | 9,274 | 1,206 |
I was charged several times for something | 63 | transaction_charged_twice | 172 | 172 | 8,956 | 8,374 |
How can I fix this? There is a double charge on my account. | 63 | transaction_charged_twice | 173 | 173 | 6,180 | 5,099 |
I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this? | 49 | pin_blocked | 174 | 174 | 1,322 | 4,900 |
how can i exchange currencies | 33 | exchange_via_app | 175 | 175 | 7,966 | 9,488 |
cancel my account | 55 | terminate_account | 176 | 176 | 9,421 | 5,292 |
Can i receive transfers from my employer to this account? | 50 | receiving_money | 177 | 177 | 1,089 | 1,114 |
Can I choose from either Visa or Mastercard? | 73 | visa_or_mastercard | 178 | 178 | 5,666 | 757 |
Someone has access to my card info. I still have the card, but someone just withdrew cash. How do I get this corrected/stopped?! | 20 | cash_withdrawal_not_recognised | 179 | 179 | 3,243 | 8,194 |
Can you delete the account? | 55 | terminate_account | 180 | 180 | 9,421 | 6,948 |
I'd like to make a SEPA transfer to my account, but will I be charged? | 56 | top_up_by_bank_transfer_charge | 181 | 181 | 4,557 | 391 |
My balance didn't change after I transferred some money. | 5 | balance_not_updated_after_bank_transfer | 182 | 182 | 665 | 9,939 |
I need to cancel my recent transfer as soon as possible. I made an error there. Please help before it goes through. | 8 | cancel_transfer | 183 | 183 | 8,193 | 7,250 |
Can you tell me what cards and currencies you support? | 54 | supported_cards_and_currencies | 184 | 184 | 4,889 | 9,311 |
Why does my transfer say it is pending? | 48 | pending_transfer | 185 | 185 | 3,030 | 3,844 |
How can I verify if a cash withdrawal was made from my account? I still have my card with me but I did not authorize the withdrawal that just occurred. | 20 | cash_withdrawal_not_recognised | 186 | 186 | 4,907 | 5,354 |
WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!! | 19 | cash_withdrawal_charge | 187 | 187 | 5,280 | 984 |
I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear?? | 46 | pending_cash_withdrawal | 188 | 188 | 8,727 | 2,765 |
Why does a payment show up twice? | 63 | transaction_charged_twice | 189 | 189 | 9,993 | 9,528 |
Is there a way I can check on the card on route to me? | 11 | card_arrival | 190 | 190 | 9,599 | 194 |
Someone made a mistake on my money transfer because I was charged extra fees. | 64 | transfer_fee_charged | 191 | 191 | 4,664 | 9,288 |
I sent a payment but it isn't showing up in the app | 66 | transfer_not_received_by_recipient | 192 | 192 | 168 | 429 |
Help me cancel a transfer. | 8 | cancel_transfer | 193 | 193 | 3,140 | 9,398 |
where are the transfers originating | 70 | verify_source_of_funds | 194 | 194 | 453 | 4,679 |
Suddenly, my card won't work. | 14 | card_not_working | 195 | 195 | 4,691 | 4,933 |
I only received $20, but I requested $100. | 75 | wrong_amount_of_cash_received | 196 | 196 | 7,292 | 4,259 |
The app can't verify my information for identity proofing purposes. | 68 | unable_to_verify_identity | 197 | 197 | 3,412 | 3,437 |
You sent me a card and now I want to link it. | 13 | card_linking | 198 | 198 | 3,143 | 8,953 |
Why is it necessary to verify the top up? | 71 | verify_top_up | 199 | 199 | 7,208 | 1,368 |