text
stringlengths 13
368
| target
class label 77
classes | evaluation_predictions
sequence |
|---|---|---|
do I need anything for the identity check? | 69verify_my_identity
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Where are the options to top up with a cheque on my account? | 58top_up_by_cash_or_cheque
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My card is about to expire. What do I need to do? | 10card_about_to_expire
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I did transfer, why is it pending | 49pending_transfer
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Where can I get my card at? | 44order_physical_card
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Is there a limit on how much I can withdraw from my account without being charged? | 20cash_withdrawal_charge
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I need to transfer money into my account, how do I go about doing this? | 65transfer_into_account
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How long does it take to process transfers from Europe? | 67transfer_timing
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what is this charge on my account | 29direct_debit_payment_not_recognised
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I lost my card | 42lost_or_stolen_card
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Salary in GBP has been received, does it need to be configured elsewhere? | 51receiving_money
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What is the youngest age in order to have an account? | 2age_limit
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Why does my money come from? | 70verify_source_of_funds
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What kind of currency can I hold money in? | 37fiat_currency_support
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are both visa and mastercard available to me? | 73visa_or_mastercard
| [
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Tell me how to go about activating my new card? | 1activate_my_card
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I was out today looking forward to pay with my new card, turns out the payment just kept getting declined. This is really sad, what's going on? | 26declined_card_payment
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how come my transfer didn't work | 36failed_transfer
| [
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What fiat currencies are supported for holding and exchange? | 37fiat_currency_support
| [
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Where can you deliver cards? | 44order_physical_card
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I can not seem to make a successful transfer, can you tell me what I'm doing wrong? | 36failed_transfer
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] |
How do I use auto top up? | 5automatic_top_up
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Where can I use this card at an ATM? | 4atm_support
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What is the payment in my account that I did not do? | 17card_payment_not_recognised
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Why am I being charged twice? | 63transaction_charged_twice
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Why has my card payment been reverted? | 53reverted_card_payment?
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Can I find the origination of my funds? | 70verify_source_of_funds
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Can I add money with Apple Pay? | 3apple_pay_or_google_pay
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Hi! I was wondering if you can help me. I used the city centre ATM to get some cash, but the machine declined my card. My account shows that transaction is still pending. I didn't receive the money, so please cancel that transaction. | 47pending_cash_withdrawal
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Any fee for topping up? | 57top_up_by_card_charge
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Why caused my top up to not work? | 59top_up_failed
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My top-up showed as complete, but it's no longer there! What's going on here? | 61top_up_reverted
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The app won't let me log in as myself. | 68unable_to_verify_identity
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Are my friends able to top up my account? | 62topping_up_by_card
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How come I can't take money out of the ATM? | 27declined_cash_withdrawal
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I tried to make a cash withdrawal and it was declined. Why did this happen? | 27declined_cash_withdrawal
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Tell me why my virtual disposable card won't work. | 72virtual_card_not_working
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What are the countries you operate in. | 25country_support
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How can I get my physical card to work? | 15card_not_working
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Can you tell me why my top up was reverted? | 61top_up_reverted
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I read about the auto-top up function, but can't find it in the app. | 5automatic_top_up
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A cash withdrawal is showing up that I didn't do. | 21cash_withdrawal_not_recognised
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] |
Am I allowed to use any card to make a payment? | 73visa_or_mastercard
| [
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Where's the verification code for the top-up card? | 71verify_top_up
| [
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What is the amount of disposable cards I can have each day? | 30disposable_card_limits
| [
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I want to choose a different PIN. | 22change_pin
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Why does my top up say still pending when I used my card to do it. | 48pending_top_up
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Is there anywhere my card will not be accepted? | 11card_acceptance
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What age do my kids need to be to use your service? | 2age_limit
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I couldn't do a transfer to an account | 8beneficiary_not_allowed
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How do i transfer money using my credit card? | 62topping_up_by_card
| [
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I don't recognise a card payment | 17card_payment_not_recognised
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I am still awaiting the completion of the transaction. | 66transfer_not_received_by_recipient
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Is there any place I cannot use my card? | 11card_acceptance
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What fees apply when using a card? | 16card_payment_fee_charged
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WHAT CAN I DO AFTER THE CARD MISSING | 1activate_my_card
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Can I create a disposable virtual card? | 38get_disposable_virtual_card
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Are you able to explain the restrictions of the disposable cards? | 30disposable_card_limits
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I bought something and returned it and the money from the return isn't in my account. | 0Refund_not_showing_up
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Do you have a limit to top ups? | 60top_up_limits
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I don't know why the deposit I made a week ago still hasn't showed up, I really need the money now. | 7balance_not_updated_after_cheque_or_cash_deposit
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the balance on my account didnt change when i transferred money | 6balance_not_updated_after_bank_transfer
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I desperately need to change my PIN, but I'm overseas on vacation right now. How can I do this? | 22change_pin
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Is there an additional charge for topping up using a European card? | 57top_up_by_card_charge
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why is the exchange rate for a Foreign ATM different | 76wrong_exchange_rate_for_cash_withdrawal
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My phone is not on me. How can I use the app? | 43lost_or_stolen_phone
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Does delivery to the US take long? | 13card_delivery_estimate
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Do you support the EU? | 25country_support
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How can I change the PIN? Do I have to go to a real bank? | 22change_pin
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The incorrect rate was used in my foreign purchase | 18card_payment_wrong_exchange_rate
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The app is showing an ATM withdrawl that I didn't make. | 21cash_withdrawal_not_recognised
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I might need AUD instead of GBP, how to change? | 34exchange_via_app
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I like to Mastercard rather than Visa. | 73visa_or_mastercard
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Can I get paid in another currency? | 51receiving_money
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How much am I charged for a SEPA transfer? | 56top_up_by_bank_transfer_charge
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My card is broke, what do I do? | 15card_not_working
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What do I need to show who I am? | 69verify_my_identity
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Can I be given a new passcode? | 45passcode_forgotten
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Why is the cash deposit not showing up in my account? | 7balance_not_updated_after_cheque_or_cash_deposit
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Do you know why my card payment did not work? | 26declined_card_payment
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What is going on? My top-up is still pending. I use your system all the time but now it is just showing as pending. | 48pending_top_up
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Can this be used to receive my salary? | 51receiving_money
| [
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I would like to change my PIN but I am not currently in the country. | 22change_pin
| [
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I am concerned about the security in my account and would like to make a dispute. | 29direct_debit_payment_not_recognised
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Where can I use my card? | 11card_acceptance
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How old do my kids have to be to use your service? | 2age_limit
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Would I be able to get a refund for something I bought? | 52request_refund
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Can I get a card outside the UK? | 25country_support
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Can you tell me the foreign exchange rate? | 33exchange_rate
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Can you explain what this random $1 charge is? | 35extra_charge_on_statement
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Approximately how long will an urgent transfer from China take? | 67transfer_timing
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The app doesn't know it's me. | 68unable_to_verify_identity
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I was contacted by a seller with a message that they never received my money. I am 100% sure it was taken from my account so I definitely need this sorted out soon. | 53reverted_card_payment?
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There was an error in exchange rate for my cash withdrawal | 76wrong_exchange_rate_for_cash_withdrawal
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Why did I have to pay extra because I paid with card? | 16card_payment_fee_charged
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How fast can you deliver? | 13card_delivery_estimate
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Am I able to get a second card? | 40getting_spare_card
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I am not able to do contactless. | 24contactless_not_working
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i was supposed to get a refund but my balance hasn't changed, why not? | 0Refund_not_showing_up
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My cash in the ATM is still pending | 47pending_cash_withdrawal
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