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How long does it take for a payment to go thru? I made one a few days ago and it has not been cleared yet.
46pending_card_payment
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Why am I required to do an identity check?
74why_verify_identity
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For what reason would a top up be reverted and returned to my account?
61top_up_reverted
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What are the benefits to verifying the top-up?
71verify_top_up
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Where will I find my card?
44order_physical_card
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I sent money. They haven't received it.
66transfer_not_received_by_recipient
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I would like to receive a few more physical cards.
40getting_spare_card
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i transfered however its still pending
49pending_transfer
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Hey, I try to make a bank transfer from my UK account a few hours ago, but it haven't show up yet. Please check my account to make sure everything alright with it?
6balance_not_updated_after_bank_transfer
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What is the highest limit for Auto Top?
5automatic_top_up
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Is it possible for me to get money out in a different currency?
51receiving_money
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Where is the money I pushed it's on my mobile app as being withdrawn.
75wrong_amount_of_cash_received
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It looks like I was charged a withdrawal fee for going to my ATM. Why is that because I haven't been charged previously for doing so?
20cash_withdrawal_charge
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I transferred money and was charged and want to know why.
64transfer_fee_charged
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Is there a fee for topping up
57top_up_by_card_charge
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Can I receive a refund for my item?
52request_refund
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Can I still use my account, even though the identity verification has not passed yet?
74why_verify_identity
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I have to transfer something to China as fast as I can. How long will it take to arrive in China?
67transfer_timing
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What do I do if the ATM didn't give me the correct amount I withdrew? I pulled out 30 pounds and the ATM gave me 10 pounds.
75wrong_amount_of_cash_received
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How can I get my card back out?
19card_swallowed
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Hi, I am calling about a recent transaction that has happened on my account. I recently went to the ATM, and tried to make a withdrawal on my account. I just happened to check my transaction slip and noticed a fee for my withdrawal. How can I resolve this, I didn't know fees were charged for this type of action.
20cash_withdrawal_charge
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I have a duplicate payment showing
63transaction_charged_twice
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Who can top up my accounts?
62topping_up_by_card
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Where can I find an ATM to use this card?
4atm_support
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Do I need any kind of documentation for the identity check?
69verify_my_identity
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I was getting cash and can't get my card back.
19card_swallowed
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Where can I change my personal information after I move?
31edit_personal_details
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My top-up has been cancelled.
61top_up_reverted
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I see that I have been charged multiple times for the same transaction.
63transaction_charged_twice
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im so mad right now. theres several charges that I think my x boyfriend made on my card. the companys on the website wouldn't refund me my money, they told me to contact my bank. DO something please.
29direct_debit_payment_not_recognised
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I want to delete my account. I'm unhappy with the service you're providing.
55terminate_account
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Why was my top-up unsuccessful?
59top_up_failed
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Will I get a curreng foreign exchange rate?
33exchange_rate
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Why was I charged for card payment?
16card_payment_fee_charged
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I was double charged, and the second charge is showing as "pending". How long will it be before I get my money back once the second charge has been refunded?
46pending_card_payment
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What do I do when my card expires?
10card_about_to_expire
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Can I cancel a transfer
9cancel_transfer
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Where can I order a virtual card?
41getting_virtual_card
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How many card payments can I use on a disposable card?
30disposable_card_limits
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I wasn't applied the correct exchange rate for an item I bought
18card_payment_wrong_exchange_rate
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I need to top up cash, How do I do it?
58top_up_by_cash_or_cheque
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I made a card payment and a fee is showing up?
16card_payment_fee_charged
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How do I go about activating my new card?
1activate_my_card
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Why did I not get all the cash I asked for?
75wrong_amount_of_cash_received
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Can i get a throw away card
38get_disposable_virtual_card
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What are the available cards?
73visa_or_mastercard
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What steps do I need to take to close my account?
55terminate_account
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If I make a transaction can I cancel it?
9cancel_transfer
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Can you explain your exchange rate policy? I don't think I received the correct amount of cash in my ATM transaction.
76wrong_exchange_rate_for_cash_withdrawal
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Can you please make my top up go through as soon as possible. I really need the money and it has been pending for an hour already.
48pending_top_up
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If I want to top up, can I use Apple Pay?
3apple_pay_or_google_pay
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I tired to move my money, but my transfer was declined.
28declined_transfer
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When I made a purchase last Saturday, I was charged extra. Did I receive the right exchange rate?
18card_payment_wrong_exchange_rate
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How much can I expect to pay to top up a US card?
57top_up_by_card_charge
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How long does it take to process cheque deposits?
7balance_not_updated_after_cheque_or_cash_deposit
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I am confused as to why my transfer could still be pending.
49pending_transfer
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do I need to verify my identity every time I log into my account?
74why_verify_identity
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The transfer I just made needs to be cancelled right now. It was my mistake. Please help me cancel it before it goes through!
9cancel_transfer
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Can you top-up a card with a cheque?
58top_up_by_cash_or_cheque
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I got my American Express in Apple Bay but top up is not working
3apple_pay_or_google_pay
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Where can I go to get a virtual card?
41getting_virtual_card
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My account balance has not gone up even though I just transferred money into it
6balance_not_updated_after_bank_transfer
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There's a Direct Debit payment in my account that I didn't make
29direct_debit_payment_not_recognised
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I got a message that I need to verify my identity; what do I do?
69verify_my_identity
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Can you give me information about verification code?
71verify_top_up
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I am having trouble proving my identity.
68unable_to_verify_identity
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I had a payment that I made and it's been some amount of time and would like to know when it's suppose to go though.
46pending_card_payment
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Why is my transfer not done yet?
49pending_transfer
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My top-up was revoked.
61top_up_reverted
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I want to know how many different currencies my money can be in
37fiat_currency_support
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I was declined when I tried to get cash.
27declined_cash_withdrawal
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How can I activate my card>
1activate_my_card
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How do I open up an account for my child?
2age_limit
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Where do I order a virtual card from?
41getting_virtual_card
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Can I link another card to my account?
14card_linking
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whats the exchange charge
32exchange_charge
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Can I use your app if I am from the EU?
25country_support
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Why did the ATM machine fail to give me a cash withdrawal?
27declined_cash_withdrawal
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Can I make transfers before identity verification?
74why_verify_identity
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The app said I withdrew cash at an ATM and I didn't
21cash_withdrawal_not_recognised
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HOw do I get my card back after the ATM has pulled it in?
19card_swallowed
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For some reason my contactless has stopped working. I don't know what the problem is. What can I do?
24contactless_not_working
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My ID won't be verified!
68unable_to_verify_identity
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Is there an exchange fee?
32exchange_charge
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What is maximum top up?
60top_up_limits
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Where do I need to live to get support?
25country_support
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Is there a fee for exchanging foreign currencies?
32exchange_charge
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I'm attempting to top-up my account but it has been pending for an hour.
48pending_top_up
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What is the difference between standard and express delivery?
13card_delivery_estimate
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Where do I change my PIN?
22change_pin
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I would like to change my pin.
22change_pin
[ 1.029296875, 1.1923828125, -0.443603515625, -0.837890625, 0.615234375, 1.5849609375, -0.92333984375, 0.61962890625, -1.6728515625, -1.3759765625, -0.5458984375, -0.91552734375, -0.1590576171875, 0.379150390625, 1.7919921875, -0.77978515625, -0.85791015625, -1.3740234375, -1.0498046875, 0.2044677734375, -0.677734375, 0.1806640625, 8.5390625, -1.24609375, -1.39453125, -0.042816162109375, -1.904296875, 0.5498046875, -0.763671875, 0.0341796875, 1.1611328125, 1.35546875, -0.12445068359375, 0.70703125, 0.97705078125, -0.87841796875, -0.37744140625, 0.06561279296875, 0.79345703125, 2.423828125, -0.2349853515625, 1.076171875, -0.24658203125, 0.10821533203125, 0.517578125, -0.5654296875, -1.564453125, 0.2254638671875, -0.15478515625, 0.160888671875, 1.056640625, 0.1488037109375, -0.2081298828125, -1.2646484375, 1.11328125, -1.146484375, -0.974609375, -0.70849609375, -0.09417724609375, -0.208740234375, 0.53564453125, 0.39111328125, 0.2330322265625, -1.7607421875, -1.521484375, -0.3671875, -0.1943359375, 0.1712646484375, -0.1666259765625, 1.7236328125, 0.8212890625, 0.8388671875, -1.1171875, 0.64697265625, -0.26318359375, 0.244873046875, -1.279296875 ]
Is my PIN located on my account somewhere?
39get_physical_card
[ -0.01375579833984375, 0.313232421875, 0.728515625, 0.03717041015625, 1.1484375, -0.85498046875, -0.331298828125, -0.1387939453125, -0.4599609375, -0.4189453125, -0.26806640625, -0.564453125, 1.51953125, 1.7060546875, 0.99169921875, 0.06866455078125, -1.3505859375, -0.83349609375, -0.94970703125, 1.0234375, -0.94921875, -1.306640625, 2.728515625, -0.951171875, 0.67626953125, 0.65234375, -1.6171875, -0.19775390625, -0.93310546875, -0.146484375, 0.9384765625, 1.275390625, -1.6904296875, -0.01137542724609375, -0.89794921875, -1.8798828125, -0.548828125, -0.10430908203125, -0.2049560546875, 8.5390625, -1.1865234375, 0.25634765625, 0.17919921875, 0.60888671875, 0.97265625, 1.0185546875, -0.88134765625, -1.4677734375, -0.166259765625, -1.1044921875, 3.1640625, 0.60595703125, -1.6611328125, -0.64111328125, 0.277099609375, 0.60107421875, -0.292236328125, 0.5361328125, 0.313720703125, -0.65966796875, 0.335693359375, 0.11199951171875, 0.53125, -1.3193359375, -0.376953125, 0.57470703125, -0.2435302734375, 0.0972900390625, 0.137451171875, 0.18017578125, -0.7294921875, 1.359375, 0.1029052734375, -0.23193359375, 0.02532958984375, -0.047882080078125, -0.17919921875 ]
I thought cash withdrawals were free? Why have I been charged a fee? Also, how much is this fee?
20cash_withdrawal_charge
[ -1.9638671875, 1.111328125, 0.334716796875, -1.03515625, 0.490234375, -0.8662109375, -0.6123046875, -3.1796875, -0.61083984375, -1.6640625, 1.1611328125, -0.67529296875, -0.55078125, 1.248046875, -1.0009765625, -1.0869140625, 2.375, 0.0361328125, 0.12371826171875, -1.7978515625, 8.65625, 0.58740234375, -0.421875, 1.056640625, 1.0048828125, -1.7763671875, 1.185546875, 1.482421875, -0.451904296875, 1.255859375, -1.419921875, 1.0107421875, 1.1474609375, 1.6279296875, 0.1541748046875, 1.2646484375, -2.00390625, -0.591796875, -0.86181640625, -0.640625, -0.30517578125, -0.55517578125, 0.6142578125, 1.7490234375, 0.492919921875, -0.0390625, 1.0068359375, 0.89208984375, -0.89794921875, 0.119384765625, 0.24462890625, -0.96142578125, -0.287353515625, -1.0732421875, -2.603515625, -0.436279296875, 0.28369140625, 0.63916015625, 0.018707275390625, -0.435791015625, -2.259765625, 0.6455078125, -1.1240234375, -0.0283050537109375, 2.373046875, 0.302734375, -2.0078125, 1.9072265625, -1.0673828125, -1.6005859375, 1.3642578125, -0.49755859375, -0.242431640625, 1.353515625, 1.15625, -1.7685546875, 0.748046875 ]
How does my identity get verified?
69verify_my_identity
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Why would my transfer be declined? I've checked that I've put in all the right details, but it is still declined.
28declined_transfer
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How do I view the card I received in the app?
14card_linking
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My account was charged for a withdraw I tried to make that was decline.
47pending_cash_withdrawal
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Please, how do I order a card?
44order_physical_card
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What do I do if I notice a strange withdrawl in my statement?
21cash_withdrawal_not_recognised
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Is there a charge for topping up by transfer?
56top_up_by_bank_transfer_charge
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