text
stringlengths 13
368
| target
class label 77
classes | evaluation_predictions
sequence |
|---|---|---|
Show me how to change my pin? | 22change_pin
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I am having trouble verifying my identity. | 68unable_to_verify_identity
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Do I need to replace my card if it didn't work when I tried to pay contactless at the shop today? | 24contactless_not_working
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Help me set up a new PIN? | 22change_pin
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The ATM machine stole my card. | 19card_swallowed
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How do people send me money? | 51receiving_money
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I think my card is broken | 15card_not_working
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Will there be any extra fees for European bank card for top up? | 57top_up_by_card_charge
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How do I activate a card I received? | 1activate_my_card
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Are there any documents needed for the identity check? | 69verify_my_identity
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What methods can I use to top up my account? | 58top_up_by_cash_or_cheque
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How come the ATM gave me less cash than what I asked for? | 75wrong_amount_of_cash_received
| [
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] |
I asked for $100 cash but only got $20? | 75wrong_amount_of_cash_received
| [
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] |
What are the steps to getting a virtual card? | 41getting_virtual_card
| [
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I need the right foreign money, at the right rate, at ATMs, when I go abroad. | 76wrong_exchange_rate_for_cash_withdrawal
| [
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I'd like to use cash to top up. How do I find that option? | 58top_up_by_cash_or_cheque
| [
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] |
im not paying this transfer fee | 64transfer_fee_charged
| [
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When will I see my new balance after making my bank transfer? | 6balance_not_updated_after_bank_transfer
| [
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I need to cancel my recent transfer immediately, I made a mistake there, please help quickly before it goes through | 9cancel_transfer
| [
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Can i cancel a charge? | 9cancel_transfer
| [
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How do I go through the process of currency exchange? | 34exchange_via_app
| [
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Where can I get a disposable virtual card? | 38get_disposable_virtual_card
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I need information about an extra €1 fee in my statement. | 35extra_charge_on_statement
| [
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The person I sent money to hasn't gotten it yet! | 66transfer_not_received_by_recipient
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I may have a fraud charge on my debit statement. | 29direct_debit_payment_not_recognised
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My receipt shows an extra charge on my transfer, why is this? | 64transfer_fee_charged
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Will I be able to use my card anywhere? | 11card_acceptance
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] |
How do I track my card? | 12card_arrival
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Can I get cash with this card anywhere? | 4atm_support
| [
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Do I qualify for a visa card? | 73visa_or_mastercard
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What is this €1 fee in my statement? | 35extra_charge_on_statement
| [
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Can I verify a top-up and what card is used? | 71verify_top_up
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Where did your guys exchange rates come from? | 33exchange_rate
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I tried to withdraw money but I was declined! | 27declined_cash_withdrawal
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Why isn't my top up showing on my wallet? | 62topping_up_by_card
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Will salary be received through this? | 51receiving_money
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Did you start charging for cash withdrawals? I thought it was free so far but noticed suddendly there is a fee. How much do I need to pay? | 20cash_withdrawal_charge
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Why was my card payment declined? | 26declined_card_payment
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Why would my top up be cancelled? | 61top_up_reverted
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Does Google Play have an app to Top up? | 3apple_pay_or_google_pay
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What do i need to verify my id? | 68unable_to_verify_identity
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What is the exchange rate like on this app? | 33exchange_rate
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Was charged an ATM fee despite it being a small withdrawal on the 1st day of the month. I thought I was allowed 200 per month? | 20cash_withdrawal_charge
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Will it cost more money if my currency needs to be exchanged? | 32exchange_charge
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] |
How do I make an exchange from one currency to another? | 34exchange_via_app
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IM still waiting for my account to update from a cash deposit? | 7balance_not_updated_after_cheque_or_cash_deposit
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I tried taking money from the ATM but no money came out, but the transaction is still pending? How is this possible? | 47pending_cash_withdrawal
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My transfers are being declined. IT has always worked for me but now it's declining my card. I've tried several times. | 28declined_transfer
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is apple pay eligible for top up | 3apple_pay_or_google_pay
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Can i have a card to my daughter? | 40getting_spare_card
| [
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How are currencies exchanged? | 34exchange_via_app
| [
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How do I obtain a disposable virtual card? | 38get_disposable_virtual_card
| [
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Will it automatically top-up or do I need to do that manually if there isn't much cash left? | 5automatic_top_up
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Why doesn't my balance reflect my transfer | 6balance_not_updated_after_bank_transfer
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transaction failed? | 66transfer_not_received_by_recipient
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Where do I find the virtual card? | 41getting_virtual_card
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What is the process for using my credit card to transfer money? | 62topping_up_by_card
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I've been waiting longer than expected for my card. | 12card_arrival
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Can I use my American Express stored in Apple Pay to top up? | 3apple_pay_or_google_pay
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Can I also transfer with SWIFT? | 56top_up_by_bank_transfer_charge
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Hi,I tried to get some money out but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received. | 47pending_cash_withdrawal
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Can you help me sign up for a virtual card? | 41getting_virtual_card
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I am still waiting for a money transfer to show | 49pending_transfer
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Can I change from one currency to another? | 34exchange_via_app
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Can you get me my card fast? | 13card_delivery_estimate
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How long does a funds transfer take from one back to another? | 67transfer_timing
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I transferred some money but it is yet to arrive. | 6balance_not_updated_after_bank_transfer
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what's the process for getting a disposable virtual card? | 38get_disposable_virtual_card
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My virtual card isn't working. What do I do? | 72virtual_card_not_working
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Some cash is showing up in my app that I did not get. | 21cash_withdrawal_not_recognised
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Will I get charged for topping off my card? | 57top_up_by_card_charge
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The app doesn't recognize me. | 68unable_to_verify_identity
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My pin was blocked, how do I make it so I can use it? | 50pin_blocked
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I've transferred money before without issue but now I am encountering an error stating that it isn't possible. Why is that? | 8beneficiary_not_allowed
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Please explain to me the circumstances in which my card payment would be reverted? | 53reverted_card_payment?
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I need to find out why my transfer didn't get there. | 66transfer_not_received_by_recipient
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my card was not in the mail again can you advise? | 13card_delivery_estimate
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I need to verify my identity | 69verify_my_identity
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My card is about to expire. | 10card_about_to_expire
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I ordered something ages ago online but it's simply not arriving. I've got enough! Give me back my money, I'm not paying these people. | 52request_refund
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What is the need to verify my identity? | 74why_verify_identity
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Can I use this card at an ATM? | 4atm_support
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Why couldn't I do a transfer to a beneficiary? | 8beneficiary_not_allowed
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Can you help me get rid of my account? | 55terminate_account
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A couple weeks ago some money was deducted from my account by some seller that I don't remember. I'm pretty sure I didn't do that, but is it possible to trace back who that is just to make sure? | 29direct_debit_payment_not_recognised
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I need a few more physical cards. | 40getting_spare_card
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Can you help me with a weird charge? It's a pound charge that never goes away from the statement view on the app I'm using. It's not described as anything but "Pending", and that status has never changed during the last two days. | 35extra_charge_on_statement
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Help! I keep checking my account, but my refund is not showing. I requested that a seller refund my money a while back, but there is no money showing in my account. What can you do for me? | 0Refund_not_showing_up
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I got double charged for a payment so how do I fix that? | 63transaction_charged_twice
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Why would I have a pending payment? | 46pending_card_payment
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How do I claim a refund? | 52request_refund
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My work sends me all over the world, can I get a discount for all the money I have to exchange? | 32exchange_charge
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What currencies do you do exchanges for? | 37fiat_currency_support
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Do you have any limit on the auto top-up? | 5automatic_top_up
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My top up is pending. | 48pending_top_up
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I ordered a card and I still haven't received it. It's been two weeks. What can I do? | 12card_arrival
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Hi, I'm buying a flat and I'm trying to get my mortgage to go though. Every time I check I simply get an error message. Is there any way you can help me get this money transferred over. Thanks! | 36failed_transfer
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Why has my card payment been declined? | 26declined_card_payment
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How do i get my salary in the account? | 51receiving_money
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Do you ship cards to where I live? | 44order_physical_card
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