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stringlengths 13
368
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I am waiting for my card to arrive. | 13card_delivery_estimate
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I can't get my card to work. | 15card_not_working
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My card is being used online to make a bunch of purchases! Someone else is using it fraudulently. Can you help me freeze it? | 23compromised_card
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I made a transfer and it doesnt' show up in my account. | 6balance_not_updated_after_bank_transfer
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When will my transfer go through? | 49pending_transfer
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Is there any limit to the amount I can add to a card at a time? | 60top_up_limits
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I need help. I asked for a refund from a merchant a while ago, but I have not gotten my money back. I keep checking my account, but nothing is showing up. What should I do now? | 0Refund_not_showing_up
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What is the tracking number for the card you sent? | 12card_arrival
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Is there a way to obtain a virtual card? | 41getting_virtual_card
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How many tries do I have to enter my pin before I'm blocked? | 50pin_blocked
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I topped up my account and even though it was confirmed at first, the money isn't there anymore! why did this happen, and where did my money go? | 61top_up_reverted
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Can I directly transfer my salary onto here? | 51receiving_money
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I can't get money out of the ATM | 27declined_cash_withdrawal
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Something is wrong with my payment account since it has been declined | 26declined_card_payment
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My card was declined today when eating and I need to know what's wrong. | 15card_not_working
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What is the transfer fee charge? | 64transfer_fee_charged
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how do you determine your exchange rates because one of yours was off when i got cash | 76wrong_exchange_rate_for_cash_withdrawal
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How long will it take for my ID to verify? | 68unable_to_verify_identity
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I cant find my card, it's gone. | 42lost_or_stolen_card
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My contactless is not working | 24contactless_not_working
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What do I need to verify my identity | 69verify_my_identity
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My card stopped working when I use it | 15card_not_working
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I noticed an extra $1 charge on my statement, can you tell me why that is? | 35extra_charge_on_statement
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Can I make a withdraw if I am out of country from with out any fees at an ATM? | 76wrong_exchange_rate_for_cash_withdrawal
| [
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My card does not work | 15card_not_working
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The rate of exchange isn't right for my cash withdrawal. | 76wrong_exchange_rate_for_cash_withdrawal
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how long and how much does it cost for new card | 10card_about_to_expire
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Is it acceptable to use my card anywhere? | 11card_acceptance
| [
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how much can i top up? | 60top_up_limits
| [
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Why has my card payment been cancelled? | 53reverted_card_payment?
| [
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There was an extra charge when I made a transfer. | 64transfer_fee_charged
| [
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] |
About this card PIN? | 39get_physical_card
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Can I receive my salary in a currency other than what it is deposited in? | 51receiving_money
| [
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What kind of foreign exchange rate will I get when I exchange my money? | 33exchange_rate
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Why don't I see my top up in my wallet? | 62topping_up_by_card
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I would prefer a visa card | 73visa_or_mastercard
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Why did you charge me for a cash withdrawal? | 20cash_withdrawal_charge
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Why did I need to verfiy my identity? | 74why_verify_identity
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Can I use the system Google Pay for top-ups? | 3apple_pay_or_google_pay
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I have a direct debit transaction I have not set up, but would like to . | 29direct_debit_payment_not_recognised
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How can I tell if there is a top-up limit? | 60top_up_limits
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I would like to close my account. | 55terminate_account
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How can I fix a problem where my virtual card is rejected? | 72virtual_card_not_working
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They declined my card payment. | 26declined_card_payment
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A transaction is repeated several times on my account. | 63transaction_charged_twice
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My transfer is pending. | 6balance_not_updated_after_bank_transfer
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So, I tried topping up my card for the today. Unfortunately, it failed. A couple of days back I used it and it works fine. Can you double check and tell me what's going on? | 59top_up_failed
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My address needs to be revised. | 31edit_personal_details
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where in the app can i find out about my new pin | 39get_physical_card
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How many transactions can I do with one disposable card? | 30disposable_card_limits
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do the details of my profile have to match my documents | 69verify_my_identity
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Can you explain the disposable cards to me? | 38get_disposable_virtual_card
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Can you look at my account ans see why my card was declined | 26declined_card_payment
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Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get my money back. Please it's urgent. | 52request_refund
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I just got my card and want to use it, how do I activate my card? | 1activate_my_card
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What do I need to do to transfer my paycheck to my account? | 51receiving_money
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What should I do if my card is missing? | 42lost_or_stolen_card
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There is an error, the app says I made an ATM withdrawal and I didn't. | 21cash_withdrawal_not_recognised
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I would like to transfer some money from my other bank account into this one. | 65transfer_into_account
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I am having problems transferring to a beneficiary. | 8beneficiary_not_allowed
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How many times can I use the disposable virtual card I have? | 30disposable_card_limits
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Do you offer a discount on multiple currency exchanges? | 32exchange_charge
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Will I be charged for topping up by card? | 57top_up_by_card_charge
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I was wondering how I could have two charges for the same item happen more than once in a 7 day period. Is there anyway I could get this corrected asap. | 63transaction_charged_twice
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Why is my ATM cash withdrawal showing up as a pending transaction? | 47pending_cash_withdrawal
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What should I do if I lost my card? | 42lost_or_stolen_card
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How to I transfer my funds into my account? | 65transfer_into_account
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My transfer will not go through. | 36failed_transfer
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Can I get my paycheck through here? | 51receiving_money
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I made an out of country transfer and it hasn't went through yet. | 6balance_not_updated_after_bank_transfer
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i know i entered the right info, but my top up isn't in my balance | 62topping_up_by_card
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what is the identity check? | 74why_verify_identity
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How long until my transfer goes through? | 67transfer_timing
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Why was my payment reversed? | 53reverted_card_payment?
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How do I locate my card? | 12card_arrival
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What do I do if the ATM ate my card? | 19card_swallowed
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I didn't get cash from an ATM, but according to the app a transaction was made when i didn't make it. | 21cash_withdrawal_not_recognised
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How can I modify my details? | 31edit_personal_details
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My exchange went wrong. I swapped Russian Ruble for UK pounds and was charged too much. | 18card_payment_wrong_exchange_rate
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What is the code I need to get into the app? | 45passcode_forgotten
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Causes of top-up cancellation | 61top_up_reverted
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] |
The ATM keeps declining my card. I tried at two different ATMs. Can you tell me if there's an issue with my account? | 27declined_cash_withdrawal
| [
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How do I know if my top up was unsuccessful? | 59top_up_failed
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How does tranferring money into my account work? | 65transfer_into_account
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How would I go about getting a second card? | 40getting_spare_card
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Does it cost money for currency exchange services? | 32exchange_charge
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There is a suspicious direct debit payment. | 29direct_debit_payment_not_recognised
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How much will I pay to exchange foreign currency? | 32exchange_charge
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price of physical card | 44order_physical_card
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Can you help me reset my password? | 45passcode_forgotten
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Do I need to verify my identity? | 74why_verify_identity
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why was my transfer declined | 28declined_transfer
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There is a odd withdrawal on my account. | 21cash_withdrawal_not_recognised
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I tryed to make a top-up with cryptocurrency but the payment was referted. | 61top_up_reverted
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Is it possible to have both a Visa and a Mastercard from you? | 73visa_or_mastercard
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Why is it asking me to verify my identity | 74why_verify_identity
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What is the fee charged with this card payment? | 16card_payment_fee_charged
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can I have a non virtual card? | 44order_physical_card
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Why has my transfer failed? | 36failed_transfer
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Do transfers from Europe take longer? | 67transfer_timing
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