text
stringlengths 13
368
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class label 77
classes | evaluation_predictions
sequence |
|---|---|---|
So what items actually come with extra fees | 16card_payment_fee_charged
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new customer and filling gas today, it's not working, the thing shows pending half an hour! | 48pending_top_up
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Is it possible to top up with cash? If so how do I do it? | 58top_up_by_cash_or_cheque
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What's the top up limit? | 60top_up_limits
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Are there ways to transfer money into my account? | 65transfer_into_account
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Can I use this to receive my salary? | 51receiving_money
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What is this direct debit I am seeing? | 29direct_debit_payment_not_recognised
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I a having trouble proving my identity | 68unable_to_verify_identity
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Do you accept exchanges to EUR? | 37fiat_currency_support
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How can I resolve a problem where my card won't go through at all? | 15card_not_working
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There is a Direct Debit that I don't recognize. | 29direct_debit_payment_not_recognised
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I need to change my account details | 31edit_personal_details
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I couldn't get cash at the atm | 27declined_cash_withdrawal
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If I am overseas, how do I change my pin? | 22change_pin
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Why would I be charged more than once for the same transaction? | 63transaction_charged_twice
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How do I delete my account? | 55terminate_account
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I think my card payment had been return | 53reverted_card_payment?
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What can I do to verify my identity? | 69verify_my_identity
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I like Mastercard better. | 73visa_or_mastercard
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I checked the exchange rate when I withdrew cash. But the actual rate that you applied was different. | 76wrong_exchange_rate_for_cash_withdrawal
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How much am I charged to receive money? | 56top_up_by_bank_transfer_charge
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I want this amount reversed out of my account. | 52request_refund
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I have a pending payment in my account that I paid a while back ago and it still hasnt gone through. Why would it show pending for so long? | 46pending_card_payment
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Where did the extra fee on my statement come from? | 35extra_charge_on_statement
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My latest payment was declined, I was told everything was back to working order. What happened? | 26declined_card_payment
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I don't recall making that payment? | 17card_payment_not_recognised
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I wasn't charged the correct amount for an item I purchased, how can I fix this? | 52request_refund
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Can I make many disposable cards per day? | 30disposable_card_limits
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I can't find my card and think it may have been stolen. | 42lost_or_stolen_card
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Are there fees for adding money using an international card | 57top_up_by_card_charge
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I want to return an item. | 52request_refund
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I tried to send someone money but they haven't received it. | 66transfer_not_received_by_recipient
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I'd like to make a new PIN selection. | 22change_pin
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I don't want the transaction to go through now | 9cancel_transfer
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I understand that this is extremely late. After going over my transactions for the last couple of months I noticed a large charge that I'm sure I did not make. Is there anyway I can still dispute this? | 29direct_debit_payment_not_recognised
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How can I edit my personal details? | 31edit_personal_details
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If my kids wanted to use your service how old would they have to be? | 2age_limit
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How much is the charge to top up my card? | 57top_up_by_card_charge
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I tried to take out cash but the amount isn't right, so what do I do? | 75wrong_amount_of_cash_received
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i want to track the card you sent | 12card_arrival
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I think my child used my card while I wasn't home. | 23compromised_card
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Which cash machines will allow me to change my PIN? | 22change_pin
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While I was checking out in the grocery store, I realized I needed cash so I requested some. However, I noticed there was a fee for this transaction. Why did I get charged a fee? | 20cash_withdrawal_charge
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When will a transfer reach my account? | 67transfer_timing
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I submitted a cash deposit to my account but it hasn't posted yet. | 7balance_not_updated_after_cheque_or_cash_deposit
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My transfer hasn't gone through yet. | 49pending_transfer
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Can I purchase extra non-virtual cards? | 40getting_spare_card
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Please delete my account. | 55terminate_account
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I made this payment days ago so why hasn't it gone through yet? | 46pending_card_payment
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My card isn't working anymore. | 15card_not_working
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I cannot locate the verification code for my top-up card. Please help me. | 71verify_top_up
| [
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] |
What can you tell me about getting a virtual disposable card? | 38get_disposable_virtual_card
| [
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] |
Is there any way to Auto top-up? | 5automatic_top_up
| [
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I can not find my card pin. | 39get_physical_card
| [
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I cannot locate the card PIN. | 39get_physical_card
| [
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] |
How can I order virtual cards? | 41getting_virtual_card
| [
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] |
I sent my friend some money a few hours ago but she has not received it yet. She really needs it. How long does this take? | 66transfer_not_received_by_recipient
| [
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how old do i need to be to get an account for myself | 2age_limit
| [
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] |
What are the steps I need to take to verify my identity? | 69verify_my_identity
| [
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My bank statement doesn't show the cash deposit I made recently. | 7balance_not_updated_after_cheque_or_cash_deposit
| [
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] |
How old do we have to be? | 2age_limit
| [
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Why does it say pending cash withdrawal on my statement? | 47pending_cash_withdrawal
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How long until the money is in my account? | 67transfer_timing
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How can I transfer money from an outside bank? | 65transfer_into_account
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Will it cost anything to top up a US card? | 57top_up_by_card_charge
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Do you support any currency? | 37fiat_currency_support
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My card payment is showing pending. | 46pending_card_payment
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I completed an in country transfer a few days ago and was sure to check the account information several times since the transaction was completed, but the funds are still not available. What is the problem? | 66transfer_not_received_by_recipient
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There is a direct debit I do not recognise in my statement | 29direct_debit_payment_not_recognised
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the app reverted my payment | 53reverted_card_payment?
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How many disposable virtual cards can I have? | 30disposable_card_limits
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i was charged when i used a us issued card. why and what cards are free to use to add money | 57top_up_by_card_charge
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How do I unblock my card using the app? | 15card_not_working
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Is there a way my new card can be renewed? | 1activate_my_card
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Can you tell me why my top up didn't work? | 59top_up_failed
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I need some spare physical cards. | 40getting_spare_card
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Is using my card free? | 16card_payment_fee_charged
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lost phone, can i still access account? | 43lost_or_stolen_phone
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How long for money transfer to show? | 49pending_transfer
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My card was declined in a shop | 26declined_card_payment
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Is there a maximum amount of top-ups? | 60top_up_limits
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Send me a physical card | 44order_physical_card
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How do I find out why my card won't work? | 15card_not_working
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This Direct Debit payment may not be right. | 29direct_debit_payment_not_recognised
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Explain why I can't do a transfer to a beneficiary. | 8beneficiary_not_allowed
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Is it possible to verify a top up? | 71verify_top_up
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I need a new card since my old one is about to expire. | 10card_about_to_expire
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Do you know what the restriction of the disposable cards are? | 30disposable_card_limits
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Can you freeze my account? I just saw there are transactions on my account that I don't recognize. How can I fix this? | 17card_payment_not_recognised
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What are the limits to using disposable virtual cards? | 30disposable_card_limits
| [
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It seems there is an incorrect listing of a direct debit payment on my app that I did not make | 29direct_debit_payment_not_recognised
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I would like to revert a transaction I did this morning | 9cancel_transfer
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Can I cancel my transaction? | 9cancel_transfer
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My top up is not working in Apple Pay. | 3apple_pay_or_google_pay
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I am not able to use the app since I forgot my phone at the hotel I was staying at. | 43lost_or_stolen_phone
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I need it delivered on a certain date. | 13card_delivery_estimate
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The app won't let me top up my account | 59top_up_failed
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Do you use Mastercard or Visa? | 73visa_or_mastercard
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I have waited 15 days, but my payment still hasn't cleared. | 46pending_card_payment
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Will a transfer incur a fee? | 56top_up_by_bank_transfer_charge
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