text
stringlengths 13
368
| target
class label 77
classes | evaluation_predictions
sequence |
|---|---|---|
The money would not transfer to a beneficiary. | 8beneficiary_not_allowed
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More than one time this week, I have been charged more than once for the same transaction. Please correct the issue and refund the duplicate charges. | 63transaction_charged_twice
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i need my card quick | 13card_delivery_estimate
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What do I do if an ATM "stole" my card? | 19card_swallowed
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If my card is about to expire, do I need to order a new one? | 10card_about_to_expire
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I need to get an actual card so that I can use it for in person transactions. How would I do this? | 44order_physical_card
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Can you remove my account please? | 55terminate_account
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What countries do you do business in? | 25country_support
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I am not able to use the app since I forgot my phone at the hotel I was staying at. | 43lost_or_stolen_phone
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My transfer appeared not to work. | 36failed_transfer
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I was charged for a cash withdrawal. | 20cash_withdrawal_charge
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Can you please help me with this exchange? I am trying to get crypto and the app won't let me. | 8beneficiary_not_allowed
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I have a new card and I want to activate it | 1activate_my_card
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How long does it take to process transfers from Europe? | 67transfer_timing
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My card was topped this morning but I can't see the funds. Why didn't it complete? | 48pending_top_up
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Hello! I recently made a purchase and I'm needing to cancel my order and process a refund as soon as possible. | 52request_refund
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Do you guys accept Visa or Mastercard? | 73visa_or_mastercard
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Why would an ATM swallow my card? | 19card_swallowed
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Can I have it add money automatically in certain intervals? | 5automatic_top_up
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There was a canceled payment for my card. | 53reverted_card_payment?
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What are the benefits to verifying the top-up? | 71verify_top_up
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I am extremely unhappy with this app and want to get rid of my account? | 55terminate_account
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I made a currency exchange and think I was charged more than I should of been. | 18card_payment_wrong_exchange_rate
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My card is very close to expiring. When can I order a new one and how do I do so? | 10card_about_to_expire
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How can I modify my details? | 31edit_personal_details
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What should I do if I think someone is using my card. | 23compromised_card
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Why was the transfer declined? | 28declined_transfer
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I'm going to be away for awhile, can I have it add money automatically in certain intervals? | 5automatic_top_up
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When will my card arrive? | 13card_delivery_estimate
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Something went wrong, I was charged an extra pound? | 35extra_charge_on_statement
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I need to transfer money into my account, how do I go about doing this? | 65transfer_into_account
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My transfer has been declined and I know it should have went through. | 28declined_transfer
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It looks like someone else withdrew cash from my account, can you help? | 21cash_withdrawal_not_recognised
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Can i deposit my salary to this account? | 51receiving_money
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Since my pin is blocked, would you help me unblock it? | 50pin_blocked
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Can I use this card at an ATM? | 4atm_support
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I want to cancel a transfer right away! Can you help? | 9cancel_transfer
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I live in the US, how long will it take for delivery? | 13card_delivery_estimate
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How can I top up with this cheque I got? | 58top_up_by_cash_or_cheque
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How come you charge for cash withdrawals? I withdrew cash after buying groceries today, and there seems to be a new fee | 20cash_withdrawal_charge
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My card's frozen, what can I do? | 50pin_blocked
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What is the process for activating my card? | 1activate_my_card
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How can I check the source of my fund? | 70verify_source_of_funds
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Why won't my passcode work? | 45passcode_forgotten
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I've tried numerous times to submit a transfer of funds. Why isn't it going through? | 8beneficiary_not_allowed
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I tired to move my money, but my transfer was declined. | 28declined_transfer
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My card hasn't arrived yet. | 12card_arrival
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I have a pending payment from stuff I bought this morning. | 46pending_card_payment
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Why is my top-up still outstanding? | 48pending_top_up
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My card is broke, what do I do? | 15card_not_working
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Can I purchase extra non-virtual cards? | 40getting_spare_card
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If my phone is missing, can I block someone from using the app? | 43lost_or_stolen_phone
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I purchased some makeup through a site in China, and I was under the impression that when I make transfers there is no fee. Why am I seeing this fee now? I am not happy about this at all. | 64transfer_fee_charged
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They declined my card payment. | 26declined_card_payment
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Can i cancel a charge? | 9cancel_transfer
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I need a fast transfer from China? How fast will it be? | 67transfer_timing
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Do these virtual cards have any caps on using them? | 30disposable_card_limits
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Do you have a top-up limit? | 60top_up_limits
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Why didn`t my topup go through? | 59top_up_failed
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Will any business take this card? | 11card_acceptance
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What do I need to show who I am? | 69verify_my_identity
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I have to transfer something to China as fast as I can. How long will it take to arrive in China? | 67transfer_timing
| [
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What is the base of the exchange rates? | 33exchange_rate
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I want to top-up using cash | 58top_up_by_cash_or_cheque
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I'm out of money, can I add money with my bank? | 65transfer_into_account
| [
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Can I exchange currencies with my account? | 34exchange_via_app
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Is my PIN located on my account somewhere? | 39get_physical_card
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Is there a fee for withdrawing cash? | 20cash_withdrawal_charge
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Why was my top-up unsuccessful? | 59top_up_failed
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I sent money. They haven't received it. | 66transfer_not_received_by_recipient
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in china, need new card | 10card_about_to_expire
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How can my friend transfer money to me? | 51receiving_money
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my phone was taken! can you place cancel my account so no one uses it | 43lost_or_stolen_phone
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Can you freeze my account? I just saw there are transactions on my account that I don't recognize. How can I fix this? | 17card_payment_not_recognised
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My cash withdrawal is still showing as pending. | 47pending_cash_withdrawal
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I'm still waiting for delivery of my new card, why is it taking so long? | 12card_arrival
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Can you tell me how to close my account? | 55terminate_account
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Please check payments on my card. There is a duplicate and I only bought it once. | 63transaction_charged_twice
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I'm not familiar with a card payment. | 17card_payment_not_recognised
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I need to make a transfer, what will the fee be? | 56top_up_by_bank_transfer_charge
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Why do you charge fees on card payments? | 16card_payment_fee_charged
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Can I have a auto top-up when my account is short? | 5automatic_top_up
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How can I find the top-up verification code? | 71verify_top_up
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In receiving cash, the wrong exchange rate was used for my transaction. | 76wrong_exchange_rate_for_cash_withdrawal
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I made a bank transfer a couple of hours ago from my UK account. It hasn't appeared, can you check to make sure it went through? | 6balance_not_updated_after_bank_transfer
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Is it possible to also get a disposable virtual card? | 38get_disposable_virtual_card
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] |
Are there any restrictions causing my transfer to be declined? | 28declined_transfer
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I transferred my funds, why did it not go through? | 36failed_transfer
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What happened to where my top-up was canceled? | 61top_up_reverted
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Does my PIN come with my card? | 39get_physical_card
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Do I need to establish I am paid in GBP before a transfer? | 51receiving_money
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I would like a temporary virtual card | 38get_disposable_virtual_card
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Where can I receive my card? | 44order_physical_card
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They charged me wrong for a currency exchange on a purchase. | 18card_payment_wrong_exchange_rate
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Why wasn't I able to transfer to another account? | 8beneficiary_not_allowed
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Where do you guys acquire your exchange rate? | 33exchange_rate
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I sent out money, but was charged extra for transferring. Why? | 64transfer_fee_charged
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I'm trying to transfer money into my account. | 65transfer_into_account
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Does topping up my card have a fee? | 57top_up_by_card_charge
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What is the process of obtaining a disposable virtual card | 38get_disposable_virtual_card
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