text
stringlengths 13
368
| target
class label 77
classes | evaluation_predictions
sequence |
|---|---|---|
there is a transaction on my account that i didnt make | 17card_payment_not_recognised
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What is the cost for an exchange fee? | 32exchange_charge
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What is the minimum age? | 2age_limit
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Can I request a physical card? | 44order_physical_card
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What is the process of card activation? | 1activate_my_card
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I made this payment days ago so why hasn't it gone through yet? | 46pending_card_payment
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my phone is gone | 43lost_or_stolen_phone
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Why did I not get a virtual card yet? | 41getting_virtual_card
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What exchange rate do you use? | 33exchange_rate
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I had to pay in order to do a transfer | 64transfer_fee_charged
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My passcode doesn't work | 45passcode_forgotten
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Why is there a charge on my account for taking out cash? | 20cash_withdrawal_charge
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There is a direct debit I do not recognise in my statement | 29direct_debit_payment_not_recognised
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Can I hold money in multiple currencies? | 37fiat_currency_support
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Do you know where my card will be accepted? | 11card_acceptance
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I think something may have happened that caused a charge to show up twice. | 63transaction_charged_twice
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I couldn't use my contactless this morning, it wasn't accepted. | 24contactless_not_working
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Why was the exchange rate incorrect for an item I recently bought? | 18card_payment_wrong_exchange_rate
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Is there a fee for extra cards? | 40getting_spare_card
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Where's the money that got charged to my card? It's not showing up in my account balance | 62topping_up_by_card
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How can I get a physical card | 44order_physical_card
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I got a message that I need to verify my identity; what do I do? | 69verify_my_identity
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I cannot use my disposable virtual card. | 72virtual_card_not_working
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The balance on my account wasn't updated after I made a depost. | 7balance_not_updated_after_cheque_or_cash_deposit
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How long with my cash withdrawal stay pending for? | 47pending_cash_withdrawal
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How do I verify a top-up? | 71verify_top_up
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From where are you getting your exchange rates? | 33exchange_rate
| [
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I want to transfer money to a beneficiery. Why can't I? | 8beneficiary_not_allowed
| [
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How do I get my paycheck through this? | 51receiving_money
| [
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Why isn't my top up showing on my wallet? | 62topping_up_by_card
| [
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I want to know why I have been unable to withdrawn funds. | 27declined_cash_withdrawal
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Is there a discount for frequently exchanging currencies? | 32exchange_charge
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Will I be charged for topping up by card? | 57top_up_by_card_charge
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Oh my goodness, my card has been declined twice at ATM! I tried two different ATM, but each one declined my card! Can you tell me what's going on with my account? | 27declined_cash_withdrawal
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What can I use a virtual disposable card for? | 30disposable_card_limits
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What do I do if my card is expiring soon? | 10card_about_to_expire
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My card is lost! What can I do? | 42lost_or_stolen_card
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Cancel my last transfer | 9cancel_transfer
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How many card payments can I use on a disposable card? | 30disposable_card_limits
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I can not find my card pin. | 39get_physical_card
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The wrong amount of cash came out of the ATM today when I went to withdraw. When I looked at the app, it was showing it was much more. | 75wrong_amount_of_cash_received
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How many disposable cards per day am I allowed to have? | 30disposable_card_limits
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My refund is missing | 0Refund_not_showing_up
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What is maximum top up? | 60top_up_limits
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Tell me how to cancel a transfer. | 9cancel_transfer
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Can I use my Apple Watch to to top up? | 3apple_pay_or_google_pay
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The receipient doesn't see my money transfer. | 66transfer_not_received_by_recipient
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Are there charges for receiving a SEPA transfer? | 56top_up_by_bank_transfer_charge
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I can't verify my ID. | 68unable_to_verify_identity
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top up did not complete | 48pending_top_up
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How do I get my top-up verification code? | 71verify_top_up
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When I made a purchase last Saturday, I was charged extra. Did I receive the right exchange rate? | 18card_payment_wrong_exchange_rate
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If I need more cards, are there any fees? | 40getting_spare_card
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How many miles away is the ATM? | 4atm_support
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Will I be charged a fee for exchanging foreign currencies? | 32exchange_charge
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Is it possible to receive a Visa and a MasterCard? | 73visa_or_mastercard
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Where can I exchange my money for EUR? | 37fiat_currency_support
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My top up didn't work. | 59top_up_failed
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i think someone is using my card to withdraw money. Someone stole my wallet. What can I do? it is urgent. | 21cash_withdrawal_not_recognised
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I finally got my new card and was very excited to use it today. However, my payment kept declining. What is happening? | 26declined_card_payment
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How to decide if I get a Visa or Mastercard? | 73visa_or_mastercard
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Why did the disposable virtual card which I used to pay a gym subscription get denied? | 72virtual_card_not_working
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I'd rather get a Mastercard | 73visa_or_mastercard
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I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's broken? | 28declined_transfer
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What age do my kids need to be to use your service? | 2age_limit
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how do VR cards work | 38get_disposable_virtual_card
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I made a cash deposit almost a week ago but it's still not there!! please sort this out asap I need the money | 7balance_not_updated_after_cheque_or_cash_deposit
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Why would my transfer be declined? I've checked that I've put in all the right details, but it is still declined. | 28declined_transfer
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I want to get a disposable virtual card. | 38get_disposable_virtual_card
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Do I need any kind of documentation for the identity check? | 69verify_my_identity
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I didn't take out money from an ATM but my app statement shows that I did. How can I fix this? | 21cash_withdrawal_not_recognised
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Are there any sort of fees involved for top of transfers? | 56top_up_by_bank_transfer_charge
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How do I reset a forgotten passcode, please? | 45passcode_forgotten
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What should I do if I've tried to enter my PIN too often? | 50pin_blocked
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What happens if the ATM doesn't give me back my card? | 19card_swallowed
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What is the minimum age to open an account? | 2age_limit
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Help! I keep checking my account, but my refund is not showing. I requested that a seller refund my money a while back, but there is no money showing in my account. What can you do for me? | 0Refund_not_showing_up
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Is there currency exchange on this app? | 34exchange_via_app
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How long is it going to take for my funds to show in my account? | 67transfer_timing
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There is an extra $1 charge | 35extra_charge_on_statement
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