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class label 77
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|---|---|---|
How do I reset the passcode? | 45passcode_forgotten
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How long until my card is delivered? | 13card_delivery_estimate
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The transfer I just made needs to be cancelled right now. It was my mistake. Please help me cancel it before it goes through! | 9cancel_transfer
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How can i get multiple disposble cards. | 30disposable_card_limits
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Can I transfer money to my credit card? | 62topping_up_by_card
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How do I use the top up app with my apple watch? | 3apple_pay_or_google_pay
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Hello. I'm on holiday and didn't bring any cash with me. I need to withdrawal my home currency from one of your machines. Do you have any that will do this and is there a charge? | 76wrong_exchange_rate_for_cash_withdrawal
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What do I do when my card is about to expire? | 10card_about_to_expire
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I live in the US but want to get a card | 25country_support
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There is a fraudulent charge on my statement. | 17card_payment_not_recognised
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What is the exchange fee? | 32exchange_charge
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How much does it cost to get a new card? Mine is almost expired. How fast does it come? | 10card_about_to_expire
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Please tell me about SWIFT transfers at this bank. | 56top_up_by_bank_transfer_charge
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Please help me as i am continuously facing the issue in transferring money to my friends, as all my transactions are getting failed. | 36failed_transfer
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I would like some help getting a refund back from a seller. It still isn't showing up on my statement and I requested this a long time ago. I'm not sure why it's not returned yet. Can you assist me in getting this money back? | 0Refund_not_showing_up
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Does every place of business accept this card? | 11card_acceptance
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What options do I have in regards to payment? | 54supported_cards_and_currencies
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I need to transfer funds into my account. How can I do this? | 65transfer_into_account
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How do I check my security settings to allow contactless pay? | 24contactless_not_working
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I need to know why my credit card was declined for top up? What is the deal here and why did it not go through? | 59top_up_failed
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i transfered however its still pending | 49pending_transfer
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I went to withdraw some cash earlier today, but seems the ATM gave me the wrong amount of cash! The amount showing up in the app is a lot more | 75wrong_amount_of_cash_received
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How might I change my PIN? | 22change_pin
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I received my American Express card, but I am having problems making it work with Apple pay. Can you help me with this problem? | 3apple_pay_or_google_pay
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I have forgotten my password. | 45passcode_forgotten
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What should I do if the passcode doesn't work for me? | 45passcode_forgotten
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I am having issues with identity verification | 68unable_to_verify_identity
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WHERE IS MY MONEY I WAS USING MY CARD AND IT DISAPPEARED | 62topping_up_by_card
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What do I need to do to transfer my paycheck to my account? | 51receiving_money
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If I need to do a quick transfer from China, how long should I expect the transfer to take? | 67transfer_timing
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Help me find my card pin! | 39get_physical_card
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Is my salary eligible for this? | 51receiving_money
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I was charged a fee for my transfer. | 64transfer_fee_charged
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Someone attacked me yesterday and took my things, so I am unable to use the app. I am in need of some help. | 43lost_or_stolen_phone
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I don't think my card payment exchange rate is correct. | 18card_payment_wrong_exchange_rate
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What are the steps in order to activate my new card? | 1activate_my_card
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Can you help me with a weird charge? It's a pound charge that never goes away from the statement view on the app I'm using. It's not described as anything but "Pending", and that status has never changed during the last two days. | 35extra_charge_on_statement
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My card isn't working | 15card_not_working
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When will I see the cash I deposited this morning as available? | 7balance_not_updated_after_cheque_or_cash_deposit
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I have a payment listed in error. | 17card_payment_not_recognised
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My card won't work. | 15card_not_working
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This company is terrible! Can you delete my account? | 55terminate_account
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What do I do to get a disposable virtual card? | 38get_disposable_virtual_card
| [
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Can you tell me the limits for top ups? | 60top_up_limits
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Hello. I checked my transactions and saw I was double charged on my card for a restaurant visit. I would like to get my money back. | 63transaction_charged_twice
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Why didn't my balance update after my cash or checque deposit? | 7balance_not_updated_after_cheque_or_cash_deposit
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I think someone got my card details and used it because there are transactions i don't recognize. What do I do now? | 23compromised_card
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I don't know why the deposit I made a week ago still hasn't showed up, I really need the money now. | 7balance_not_updated_after_cheque_or_cash_deposit
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Can you explain the virtual cards limit? | 30disposable_card_limits
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Can I directly transfer my salary onto here? | 51receiving_money
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How can I process a refund for something I purchased? | 52request_refund
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How long will it take to get to me? | 13card_delivery_estimate
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How can I top-up my card? | 58top_up_by_cash_or_cheque
| [
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] |
What are disposable cards? | 38get_disposable_virtual_card
| [
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How do I get my PIN unlocked? | 50pin_blocked
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] |
My PIN is not working and I need assistance. | 50pin_blocked
| [
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] |
Why do you require all my identity details? | 74why_verify_identity
| [
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] |
I receive my salary in GBP. Do I need to configure this somehwere? | 51receiving_money
| [
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Why is my top up still pending? | 48pending_top_up
| [
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] |
Are contactless payments enabled on my new card? | 24contactless_not_working
| [
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] |
My cash withdrawl was declined why? | 27declined_cash_withdrawal
| [
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How can I get a second card for my daughter? | 40getting_spare_card
| [
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] |
What is my card's PIN? | 39get_physical_card
| [
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When my card expires what happens to my account? | 10card_about_to_expire
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What are the fees for top ups? | 57top_up_by_card_charge
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Why is there a random withdrawal in my app? | 21cash_withdrawal_not_recognised
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Where can I view my PIN? | 50pin_blocked
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So the transfer finally worked but now it's been pending for quite a long time. How long do you expect me to wait for it? It's quite urgent | 49pending_transfer
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My disposable card seems not to be working am I doing something wrong? | 72virtual_card_not_working
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I want to use a European bank card for a top up. Must I pay? | 57top_up_by_card_charge
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I've just moved address from a place in Durham to a place in Walton-On-The-Naze. I have a new landlord at my new house and they haven't got my payment but I know I sent it on time, can you check they got it please? | 66transfer_not_received_by_recipient
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I payed with a card and was charged an extra fee | 16card_payment_fee_charged
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Do cash machines let me change my pin? | 22change_pin
| [
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Hello, My money went through for my purchase but now I got contacted from the seller noting that they didn't receive it. Then the money was returned to my account and I'm not sure why this occurred. So if you can resolve this issue please. | 53reverted_card_payment?
| [
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Can I top up using my car? | 62topping_up_by_card
| [
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] |
the conversion value for my card payments is incorrect. | 18card_payment_wrong_exchange_rate
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Could you explain why my top-up has gone through yet? | 48pending_top_up
| [
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The ATM at Metro bank on High St. Kensington swallowed my card. How do I get it back? | 19card_swallowed
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What can I use to verify my identify? | 69verify_my_identity
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This company sucks! Can you delete my account? | 55terminate_account
| [
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I know I have enough funds in my account but my card payment hasn't worked for some reason. What do I do? | 26declined_card_payment
| [
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Which cards and currencies do you support? | 54supported_cards_and_currencies
| [
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What is a disposable virtual card? | 38get_disposable_virtual_card
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This rate is too low. Are you sure your using the right exchange rate. | 18card_payment_wrong_exchange_rate
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why isnt my account allowing transfers | 8beneficiary_not_allowed
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how to activate card? | 1activate_my_card
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How do I cancel a previous purchase | 52request_refund
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What ATMs will accept this type of card? | 4atm_support
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The app doesn't believe that I am me | 68unable_to_verify_identity
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I've just come back from an eating holiday in the USA and Canada and have SO many pending and duplicated transactions on my account. I think there is something wrong, can you look in to it please? | 63transaction_charged_twice
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I've tried my card a bunch of times and it never worked. | 15card_not_working
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Trouble transferring transaction contact for help | 28declined_transfer
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Do my kids have to be a certain age to use this service? | 2age_limit
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Why is there an extra dollar charged to my account? | 35extra_charge_on_statement
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Why was I declined at the ATM today when I was trying to make a withdraw? | 27declined_cash_withdrawal
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I cannot use my card. | 15card_not_working
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I have a card payment that was declined, but why? | 26declined_card_payment
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Why could I not get cash? | 27declined_cash_withdrawal
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Help me check where the funds came from. | 70verify_source_of_funds
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Can I open a bank account for my newborn baby? | 2age_limit
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