text
stringlengths 13
368
| target
class label 77
classes | evaluation_predictions
sequence |
|---|---|---|
what is this charge on my account | 29direct_debit_payment_not_recognised
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what is source of my funds, need to verify | 70verify_source_of_funds
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I tried to send someone money but they haven't received it. | 66transfer_not_received_by_recipient
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Can I also transfer with SWIFT? | 56top_up_by_bank_transfer_charge
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I got less cash than the one I specified in the ATM | 75wrong_amount_of_cash_received
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Why was I charged a fee when I paid with card? | 16card_payment_fee_charged
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If I was mugged and lost everything, how do I access my account and app? | 43lost_or_stolen_phone
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Can I transfer money to a beneficiery? | 8beneficiary_not_allowed
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Can I still use my account, even though the identity verification has not passed yet? | 74why_verify_identity
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I made a mistake when I did a transfer so now what can I do to fix that? | 9cancel_transfer
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How much does it cost to top up by card? | 57top_up_by_card_charge
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What steps do I need to take to close my account? | 55terminate_account
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What should I do with my atm that got stuck? | 19card_swallowed
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The amount of cash I received was different than what I requested. | 75wrong_amount_of_cash_received
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Do I need to verify my identity each time I wish to use my account? | 74why_verify_identity
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I ordered something ages ago online but it's simply not arriving. I've got enough! Give me back my money, I'm not paying these people. | 52request_refund
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Why is my card payment showing as pending? | 46pending_card_payment
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I made a purchase and it says it's pending. What does that mean? | 46pending_card_payment
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Why can't I transfer to a beneficiary? | 8beneficiary_not_allowed
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I think my statement has a fraudulent charge | 17card_payment_not_recognised
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Why doesn't a return show up im my account from a purchase I made? | 0Refund_not_showing_up
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How can I transfer funds from my bank to my top up account? | 65transfer_into_account
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Why did my top up not work? | 59top_up_failed
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How do I change currencies to euros? | 37fiat_currency_support
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What are the steps to activating a new card? | 1activate_my_card
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I didn't get the money I transferred | 6balance_not_updated_after_bank_transfer
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How do I update my PIN to a new number? | 22change_pin
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You keep declining my transfers? It's always been working really well so far, but when I tried to buy something just now the card got declined. I tried couple times already but same thing. | 28declined_transfer
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My disposable virtual card was rejected by the merchant, please help? | 72virtual_card_not_working
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Hi there! I need to cancel an order I recently made and start processing a refund. Can you please help me with this and set up the refund as soon as possible? It's very urgent. | 52request_refund
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Where is my transfer from [country]? | 6balance_not_updated_after_bank_transfer
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Cash deposit to my account but it has not appeared. | 7balance_not_updated_after_cheque_or_cash_deposit
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Can you look at my account ans see why my card was declined | 26declined_card_payment
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I have moved. Where can I update my details? | 31edit_personal_details
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The app reverted what I topped up. | 61top_up_reverted
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For some reason my contactless has stopped working. I don't know what the problem is. What can I do? | 24contactless_not_working
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I want to change my name. | 31edit_personal_details
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Why am I having trouble verifying my id? | 68unable_to_verify_identity
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The withdrawal was declined I am unsure as to why this happened? | 27declined_cash_withdrawal
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There is a fee I don't recognize on my statement. | 35extra_charge_on_statement
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If I want a physical card, do I have to pay anything? | 44order_physical_card
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Why was my ATM transaction cancelled? | 27declined_cash_withdrawal
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how long dies it take for transfers to reflect on my balance | 67transfer_timing
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I just got $20 when I tried to get $100 | 75wrong_amount_of_cash_received
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What does it mean by pending payment? | 46pending_card_payment
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There's a recent charge on my card that I know I didn't make because I've never seen the name before. Can we investigate this? | 17card_payment_not_recognised
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I need to do a refund | 52request_refund
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I could not get my transfer to happen correctly and was wondering why? | 36failed_transfer
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How many days does it take until funds are in my account? | 67transfer_timing
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My contactless payments have not been completed successfully. | 24contactless_not_working
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When does the money get transferred to my account | 67transfer_timing
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When will my balance update after a transfer? | 6balance_not_updated_after_bank_transfer
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Is there any place I cannot use my card? | 11card_acceptance
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Says my transfer can't be completed? | 36failed_transfer
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Hello! I need to order a disposable virtual card. Where can I do that at? | 38get_disposable_virtual_card
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How do people send me money? | 51receiving_money
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My address has updated and I need to change it. | 31edit_personal_details
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I transferred money yesterday, but it still isn't available? | 49pending_transfer
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How do I update the PIN on my account? | 22change_pin
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Will there be additional costs of I make a withdrawal from a local ATM of British pounds? I need some cash to feel comfortable on the journey home | 76wrong_exchange_rate_for_cash_withdrawal
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What will I need for identity verification? | 69verify_my_identity
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Why is a money transfer not showing? | 49pending_transfer
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What is the source of my available funds? | 70verify_source_of_funds
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Does the card you sent have a way to track to it? | 12card_arrival
| [
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Why did I get charged for something I bought online? Even though it was international, I thought it would be covered. | 64transfer_fee_charged
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I can see an extra 1£ charge on my app. Why did you charge me extra? | 35extra_charge_on_statement
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Why isn't my card working? | 15card_not_working
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I have been waiting longer than expected for my bank card, could you provide information on when it will arrive? | 12card_arrival
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I have tried to use my card several times and it does not work. | 15card_not_working
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When will a transfer reach my account? | 67transfer_timing
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Is this where I order a virtual card? | 41getting_virtual_card
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What currencies can I hold money in? | 37fiat_currency_support
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I am having problems transferring to a beneficiary. | 8beneficiary_not_allowed
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How do I make an exchange from one currency to another? | 34exchange_via_app
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How long does it take to process cheque deposits? | 7balance_not_updated_after_cheque_or_cash_deposit
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I bought some things this morning but the payment shows that it is pending | 46pending_card_payment
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Will you accept my other card from the U.S.? | 54supported_cards_and_currencies
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I bought something and returned it and the money from the return isn't in my account. | 0Refund_not_showing_up
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Why is there a direct debit payment on my app that is not from me? | 29direct_debit_payment_not_recognised
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Can you tell me why my top up was reverted? | 61top_up_reverted
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How long does a transfer take from the point it's sent, to the point it arrives in my account? | 67transfer_timing
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What is the purpose of the extra fee that is showing up on my statement? | 35extra_charge_on_statement
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I attempted to get cash but was declined. | 27declined_cash_withdrawal
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Status of the card I ordered. | 12card_arrival
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I transferred some money but it is yet to arrive. | 6balance_not_updated_after_bank_transfer
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I was wondering if there were any discounts offered for frequent currency exchanges? | 32exchange_charge
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I would like to cancel a payment. I purchased something several days ago and i still have not received it. | 52request_refund
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I'm just wondering when my card will get here. | 13card_delivery_estimate
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Do you know why my card payment was reverted? | 53reverted_card_payment?
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Is my card broken? | 15card_not_working
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I am being charged a transfer fee aren't they free? | 64transfer_fee_charged
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There's a refund missing from my statement | 0Refund_not_showing_up
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Will I get charged for topping off my card? | 57top_up_by_card_charge
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What would make a decline message show up during a transfer? | 28declined_transfer
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Why isn't my virtual card working? | 72virtual_card_not_working
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What is needed to prove my identity? | 69verify_my_identity
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I asked for a refund last week but nothing has happened yet, can you help me please? | 0Refund_not_showing_up
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I am waiting for a pending money transfer to process. | 49pending_transfer
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Can I freeze my card right now? | 23compromised_card
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I see a cash withdrawal that I did not perform. | 21cash_withdrawal_not_recognised
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