text
stringlengths 13
368
| target
class label 77
classes | evaluation_predictions
sequence |
|---|---|---|
Ordered awhile back, what is the ETA in the US? | 13card_delivery_estimate
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How many times can I use a disposable card? | 30disposable_card_limits
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What should I do if I forgot my passcode? | 45passcode_forgotten
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Do you ship cards to where I live? | 44order_physical_card
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I have a transaction that shows several times | 63transaction_charged_twice
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How can I check to see if my top-up worked? | 59top_up_failed
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Will I need to order a new card since mine expires next month? | 10card_about_to_expire
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Is there a fee for exchanging cash? | 76wrong_exchange_rate_for_cash_withdrawal
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Can I have more than one disposable card? | 30disposable_card_limits
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How do I track my card? | 12card_arrival
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There are some payments with my card that I don't know where they are coming from. Just checked today and it's been since a couple days as well! What to I do? Can I revert this retrospectively? My card needs to be frozen immediately as well! | 17card_payment_not_recognised
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At which ATMs can I use this card? | 4atm_support
| [
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I think someone has access to my card numbers that shouldn't. | 23compromised_card
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My payment has been declined, I thought this issue was fixed! | 26declined_card_payment
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what are exchange rates | 33exchange_rate
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You did not apply the correct exchange rate for an item that I bought. | 18card_payment_wrong_exchange_rate
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What ATMs is the card okay to use at? | 4atm_support
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The incorrect rate was used in my foreign purchase | 18card_payment_wrong_exchange_rate
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What do I do if I think my card was improperly used? | 23compromised_card
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What are the rules to where I can use my card? | 11card_acceptance
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My top-up has failed. | 59top_up_failed
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How much am I charged to receive money? | 56top_up_by_bank_transfer_charge
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Are there any specific ATMs that this card can be used at? | 4atm_support
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Can you help me get rid of my account? | 55terminate_account
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When can I expect my card to be delivered to the US? | 13card_delivery_estimate
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I double checked that I have the correct account details , they're right for sure. Transfer is still pending since forever. What should be done now? | 49pending_transfer
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Can I cancel a transfer | 9cancel_transfer
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Why is the exchange rate wrong for my international withdrawal? | 76wrong_exchange_rate_for_cash_withdrawal
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If I make a transaction can I cancel it? | 9cancel_transfer
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I cannot seem to find my PIN. Where is it? | 39get_physical_card
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How do I pay by check? | 58top_up_by_cash_or_cheque
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Which forms of currency are accepted? | 54supported_cards_and_currencies
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My card is expiring shortly. How much will it cost for a replacement, and how soon can I get it? | 10card_about_to_expire
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Why can't I activate my card? | 1activate_my_card
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Is my pending cash withdrawal processed? | 47pending_cash_withdrawal
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Can you explain the disposable cards to me? | 38get_disposable_virtual_card
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I need to find out what is the limit for top-ups. | 60top_up_limits
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Where is the transfer I started? | 66transfer_not_received_by_recipient
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Is it possible to get a card if I'm not in the UK? | 25country_support
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What do I need to verify my identity | 69verify_my_identity
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Use credit card to transfer money | 62topping_up_by_card
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got married, need to change account name | 31edit_personal_details
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The ATM ate my card. | 19card_swallowed
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My receipt shows an extra charge on my transfer, why is this? | 64transfer_fee_charged
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Do you have a list of exchange rates? | 33exchange_rate
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Why do I get charged additional fees on some payments, but not others? | 16card_payment_fee_charged
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Can I have a refund? | 52request_refund
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Hey I want to buy some crypto but the app doesn't allow me to! What's the issue, I really want to exchange this | 8beneficiary_not_allowed
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Do I have to pay any fees in order to receive money? | 56top_up_by_bank_transfer_charge
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Where can I find the card PIN? | 39get_physical_card
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I relocated and need to change my personal details. | 31edit_personal_details
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What is the base amount for cross-currency exchanges? | 32exchange_charge
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] |
What is the limit to a top-up? | 60top_up_limits
| [
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] |
When I top up what are the amoutn limits. | 60top_up_limits
| [
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] |
How can I top up my Google Pay? | 3apple_pay_or_google_pay
| [
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] |
How can I lookup where funds came from? | 70verify_source_of_funds
| [
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card is lost, please help | 42lost_or_stolen_card
| [
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] |
If I don't want a physical card can i get a virtual version? | 41getting_virtual_card
| [
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Which cards do you guys support? I want to top up using my credit card. | 54supported_cards_and_currencies
| [
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] |
Why would I be charged more than once for the same transaction? | 63transaction_charged_twice
| [
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] |
How man currencies can I hold? | 37fiat_currency_support
| [
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Assist me please with card activation. | 1activate_my_card
| [
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] |
Why is my refund missing from my statement? | 0Refund_not_showing_up
| [
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Can this be used to receive my salary? | 51receiving_money
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Can you top-up a card with a cheque? | 58top_up_by_cash_or_cheque
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I am travelling for two more weeks but really need to change my PIN asap. What do I do? | 22change_pin
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The day before yesterday, I performed a transfer which was within this country. It still hasn't gone through. Can you check on that? The account number is definitely correct, as I've checked and double checked. | 66transfer_not_received_by_recipient
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What's going on with the top-up? All it says is pending, pending, pending! I use your service several times a week and have never had a problem before! What's going on here? | 48pending_top_up
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How do I unblock my card using the app? | 15card_not_working
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Why did I have to pay extra because I paid with card? | 16card_payment_fee_charged
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How can someone send me money? | 51receiving_money
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I took cash and got charged a fee | 20cash_withdrawal_charge
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I want to set a new PIN | 22change_pin
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What things do I need to verify my identity? | 69verify_my_identity
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The application reverted my top-up. | 61top_up_reverted
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I would like to transfer some money from my other bank account into this one. | 65transfer_into_account
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what happens to the funds if a merchant refuses the payment | 53reverted_card_payment?
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Is the system down? I've been trying to do a transfer and have failed? | 36failed_transfer
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Has someone accessed my card there are payments I did not make that are showing up on the app. | 17card_payment_not_recognised
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I would appreciate that someone let me know when there is an extra charge for payments. I was checking the app earlier and saying a charge on one of my payments that was additional that no one made me aware of before. | 16card_payment_fee_charged
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Why do I have to verify the top-up? | 71verify_top_up
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Do you do Visa or Mastercard? | 73visa_or_mastercard
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I topped up but it didn't complete | 48pending_top_up
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lost my phone, dont want others to use it. | 43lost_or_stolen_phone
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Tell me why my transfer failed! | 36failed_transfer
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How do I top up my account with a cash payment? | 58top_up_by_cash_or_cheque
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How long does a card delivery take? | 12card_arrival
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Why was my payment cancelled? | 53reverted_card_payment?
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How do I unblock my PIN? | 50pin_blocked
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Some of my card payments look different than where I purchased products from. Why is that? | 17card_payment_not_recognised
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The refund has not appeared in my account | 0Refund_not_showing_up
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I would like to receive and use the card in Europe, is that possible? | 25country_support
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how come my transfer didn't work | 36failed_transfer
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How do i get my salary in the account? | 51receiving_money
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I do not know my passcode. | 45passcode_forgotten
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I believe my money did not go through with my top up, was there a problem on your end? | 61top_up_reverted
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Now that I live in the US how can I get a card? | 25country_support
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Is there an amount limit to my top-up? | 60top_up_limits
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Is there any way to Auto top-up? | 5automatic_top_up
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What age do I have to be? | 2age_limit
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