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I made an error in payment yesterday and I need it fixed asap because it's for my rent tomorrow. | 9cancel_transfer
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HOw do I get my card back after the ATM has pulled it in? | 19card_swallowed
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What places will accept my card? | 11card_acceptance
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How long does it take for transfers to finish? I sent funds to my pal, and she says that she has not gotten anything. | 66transfer_not_received_by_recipient
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I would like to not have to do the identity verification. | 74why_verify_identity
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I got my new card but I am not sure if it need s activated and how? | 1activate_my_card
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Can you explain where I can find the auto-top option? | 5automatic_top_up
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I am highly unsatisfied with this company and want to delete my account! | 55terminate_account
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Weird charges are appearing in my debit account. | 29direct_debit_payment_not_recognised
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I'm still waiting on my card to be delivered. | 12card_arrival
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I don't recognize some of the transactions on my card, I think someone must have gotten my card info and used it. | 23compromised_card
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May I choose when it's delivered? | 13card_delivery_estimate
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Where are the virtual cards located? | 41getting_virtual_card
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Problems with top up | 59top_up_failed
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Some cash is showing up in my app that I did not get. | 21cash_withdrawal_not_recognised
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How do I find the exchange rate? | 33exchange_rate
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The atm won't give my card back! | 19card_swallowed
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How long can an EU transfer take? | 49pending_transfer
| [
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I need it delivered by Saturday. | 13card_delivery_estimate
| [
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Help me locate the nearest ATM. | 4atm_support
| [
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I want a virtual card! | 41getting_virtual_card
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How do I open up an account for my child? | 2age_limit
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Can someone assist me by explaining why my card is not working? | 15card_not_working
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Is there a limit for top-ups? | 60top_up_limits
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I don't know how to top up my Google pay. | 3apple_pay_or_google_pay
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Where are the locations of ATMs that accept this card? | 4atm_support
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I know that I am able to make transfers for free. That was something that I valued. After I bought something online from abroad I noticed that I got charged a fee? What is this and can it be removed? | 64transfer_fee_charged
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Can I use my card anywhere I want? | 11card_acceptance
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How old do you have to be to get an account? | 2age_limit
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Someone stole my wallet earlier today, not sure exactly when, probably on Piccadilly circus. Can you check if there were any attempts to use the card and obviously block it? | 42lost_or_stolen_card
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The right amount of cash was not sent to me. | 75wrong_amount_of_cash_received
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My salary is received in the form of GBP. Do I need to do anything specific to configure this? | 51receiving_money
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What do I do if my virtual card won't work. | 72virtual_card_not_working
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Someone stole my phone yesterday :( is there anything I need to do? | 43lost_or_stolen_phone
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I accidentally made a transaction to the wrong account. | 9cancel_transfer
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Can i change my PIN at the ATM? | 22change_pin
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Why is there an extra charge for money that was withdrawn? | 20cash_withdrawal_charge
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How do I link a new card? | 14card_linking
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Is there anyway, I can get a disposable virtual card? | 38get_disposable_virtual_card
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app doesnt think its me | 68unable_to_verify_identity
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The exchange rate you gave me for my cash withdrawal is wrong | 76wrong_exchange_rate_for_cash_withdrawal
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Is there anything I need to do since my phone was stolen? | 43lost_or_stolen_phone
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I need a new card, my current card is nearly expired. | 10card_about_to_expire
| [
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I need my card as soon as possible. | 13card_delivery_estimate
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I want to do a cash top-up | 58top_up_by_cash_or_cheque
| [
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What all currencies can be exchanged? | 34exchange_via_app
| [
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I did not get as much cash as I requested at the ATM. | 75wrong_amount_of_cash_received
| [
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] |
Why did my cash get charged a fee that should not be there. | 20cash_withdrawal_charge
| [
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What is going on? My top-up is still pending. I use your system all the time but now it is just showing as pending. | 48pending_top_up
| [
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] |
Can I order extra cards? | 40getting_spare_card
| [
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I couldn't get cash at the atm | 27declined_cash_withdrawal
| [
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] |
I have been charged twice | 63transaction_charged_twice
| [
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The app will not let me into my account. | 68unable_to_verify_identity
| [
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My app shows some cash I didn't get. | 21cash_withdrawal_not_recognised
| [
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I don't know where to look to find my PIN. | 39get_physical_card
| [
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I don't like your company. Delete my account. | 55terminate_account
| [
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I was taking out funds and was unable to regain my card. | 19card_swallowed
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Why did I get a fee? | 20cash_withdrawal_charge
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The rate of exchange isn't right for my cash withdrawal. | 76wrong_exchange_rate_for_cash_withdrawal
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Hi, I was trying to use my card but it was declining by ATM. I have cross checked with two different ATMs but i was facing the same issue. Could you please check my account. | 27declined_cash_withdrawal
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How do I link a card that I already have? | 14card_linking
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Why is there a direct debit I didn't make showing in the app? | 29direct_debit_payment_not_recognised
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Help! Someone stole my card! | 42lost_or_stolen_card
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How do I get the Top Up feature on my apple watch working? | 3apple_pay_or_google_pay
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The transfer I did hasn't arrived | 66transfer_not_received_by_recipient
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I transferred some money but I think it has gotten lost somewhere. | 6balance_not_updated_after_bank_transfer
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Is there any way to cancel a transfer? | 9cancel_transfer
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unhappy with you, how to delete account | 55terminate_account
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Does this card work everywhere? | 11card_acceptance
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My bank statement doesn't show the cash deposit I made recently. | 7balance_not_updated_after_cheque_or_cash_deposit
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I don't understand the money transfer process. | 65transfer_into_account
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Since my card is about to expire, what do I do to get a new one? | 10card_about_to_expire
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I bought something overseas and the wrong exchange rate is on my statement. | 18card_payment_wrong_exchange_rate
| [
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Where do I need to go in the app to enter my card info? | 14card_linking
| [
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How long is the wait for a US transfer? | 67transfer_timing
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Why do you charge for payments? Why aren't your charges clearly laid out in the agreement? | 16card_payment_fee_charged
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My card payment did not work. | 26declined_card_payment
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I want to use bank transfer for topping up my account. How is it handled? | 65transfer_into_account
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How can I get my card back out? | 19card_swallowed
| [
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Can I use my American Express to add money to my account? | 54supported_cards_and_currencies
| [
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Where can I find an ATM to use this card? | 4atm_support
| [
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I am seeing pending from the card payment I made. | 46pending_card_payment
| [
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How long does a UK transfer take? | 6balance_not_updated_after_bank_transfer
| [
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Can I check somewhere if there will be a fee on my payment or not? Seems you are charging in some cases, what's the pattern there? | 16card_payment_fee_charged
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Help me with my contactless which isn't working. | 24contactless_not_working
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I'm really stuck. I don't know why but my card payment has not gone through. | 26declined_card_payment
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Why did I have to pay more when I do it with my card? | 16card_payment_fee_charged
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What is the procedure for getting another card? | 40getting_spare_card
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How do I unblock my pin after entering it wrong too many times? | 50pin_blocked
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Hi! I was wondering if you can help me. I used the city centre ATM to get some cash, but the machine declined my card. My account shows that transaction is still pending. I didn't receive the money, so please cancel that transaction. | 47pending_cash_withdrawal
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I have a pending cash withdrawal | 47pending_cash_withdrawal
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An unauthorized payment is in my app | 17card_payment_not_recognised
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I would like a virtual card- where can I purchase one? | 41getting_virtual_card
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how do i add money with my apple watch | 3apple_pay_or_google_pay
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Why am I being charged twice? | 63transaction_charged_twice
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How long until the money is in my account? | 67transfer_timing
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I'm not in the UK, can I get a card? | 25country_support
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Do I need to verify my identity? | 74why_verify_identity
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Can I use American Express to add money into my account? | 54supported_cards_and_currencies
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If the transfer details have already but reviewed and confirmed that they are correct, what other reason would cause my transfer to be declined? | 28declined_transfer
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