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8/3/2017 | Park Plaza County Hall London | Extra bed was the worst breakfast queue was really terrible It s easy to tell people to come at a specific time though you have to arrange it somehow Parking is far away and hard to come back because of road diversions |
8/3/2017 | Park Plaza County Hall London | Just the location and view |
8/3/2017 | Park Plaza County Hall London | Around the corner from the London eye and used it for a Trafalgar trip as the pickup for our tour was around the corner Walked down to the Borough market and took a river cruise to Greenwich Plent of eating spots close by as well Over the bridge was Westminster Abbey Parliament House and Big Ben and walked to Trafalgar Square as well also a laundry available which is very helpful |
8/2/2017 | Park Plaza County Hall London | I wish you had wheat free snacks |
8/2/2017 | Park Plaza County Hall London | You re always my hotel of choice You re staff are incredible and recently you ve been giving me wonderful upgrades I always recommend you and when work ask me if I have a preference of accommodation you re my first pick I ve been staying with you for years so thank you |
8/2/2017 | Park Plaza County Hall London | Bit of a wait for a table at breakfast |
8/2/2017 | Park Plaza County Hall London | The staff were all excellent The reception staff especially they went out of their way to make the kids feel welcome |
8/2/2017 | Park Plaza County Hall London | Housekeeping would bang on your door to wake you up at 830am This is your alarm Very frustrated They will continue banging till you wake up until you told them not to clean up your room in such a morning hours Terrible If we need clean up we would put the paper sign out to make up room No respect on guests Don t expect this Housekeeping will refill your bath gel they only keep those bottles which you don t want to use keep on giving you the same unwanted bottles say conditioner They won t give you slippers cotton pads tho they keep it in their trolley They won t refill your tea sugar when u finished your stay was more than 6 days Doubt they changed your bedsheets too in such a long week |
8/2/2017 | Park Plaza County Hall London | The location It was so close to the london eye and the rest of the popular attractions that it was easy for my wife to go with the kids while I attendend a course at the hotel The rooms were comfortable and fair enough space |
8/2/2017 | Park Plaza County Hall London | Breakfast was an absolute disaster 20 minute wait for a table que to get brerakfast and then a que to get toast by which time your breakfast was cold If you got the toast first and qued for breakfast you toast would have been cold No tea or coffee offered for 30 mibns |
8/2/2017 | Park Plaza County Hall London | Room was very well appointed and facilities were good |
8/2/2017 | Park Plaza County Hall London | Large queues for breakfast Room was very crammed booked a room for 2 adults and 2 children no space to go in with a pushchair Not enough lifts to cater for guests at times it took us 10 minutes to go down to the lobby restaurant |
8/2/2017 | Park Plaza County Hall London | Staff was very helpful Restaurant offered great food Excellent location walking distance to Waterloo station and several landmarks |
8/2/2017 | Park Plaza County Hall London | Were staying in london for just one night and the location was perfect we paid around 200 for one night for a family suite and it was very well worth the money |
8/2/2017 | Park Plaza County Hall London | The room was spacious enough for a family because there is a sleeping sofa but when the sleeping sofa is unfolded the room door is blocked very small opening to enter the room |
8/2/2017 | Park Plaza County Hall London | Location |
7/31/2017 | Park Plaza County Hall London | Location was great easy walk to London eye and Big Ben as well as many other attractions in this area hotel staff were great very helpful breakfast buffet was very good food was very fresh and well presented and although very busy staff were very efficient to make sure every one was well looked after |
7/29/2017 | Park Plaza County Hall London | Housekeeping is not attentive not caring at all Once when I returned to my room at night there is not even a piece of towels in the toilet Also they won t give you enough set of towels Even if they give you they just left a pile for you to sort They never refill your toiletries needs u have to ask specifically everyday The most essential things when you finished they won t refill it for you But only replenish those you already left in full bottles but with even more that is not what you need E g I have 4 full bottles of conditioners 3 full bottles of shampoo but none for bath gel body cream They don t provide you with basic needs like slippers Cotton pads wools Q tips But we saw it in their trolley Not even refill teabags milk sugar Rooms are considered not clean to normal hotel standard |
7/26/2017 | Park Plaza County Hall London | expensive breakfast especially when you only want a coffee and croissant We went to Starbucks around the corner for this |
7/26/2017 | Park Plaza County Hall London | location to city attractions The room was comfortable and quiet Bathroom was clean and the hot water in the shower was plentiful |
7/25/2017 | Park Plaza County Hall London | the traffic near the hotel was madness but that was likely due to the construction going on nearby once that is off the traffic will be better |
7/25/2017 | Park Plaza County Hall London | the location is the perks here it is walking distance to the london eye and everything near it it is also about a 10 minute walk away from the nearest tube station there are many little cafes nearby so overall it is really convenient |
7/24/2017 | Park Plaza County Hall London | It was a great stay for me and my family everybody in the hotel was so helpful especially COURTNEY at the reception desk Everything in the hotel was excellent including breakfast When we go to London again we will definitely stay in this hotel |
7/22/2017 | Park Plaza County Hall London | Convenience location 10 mins walk to Waterloo tube station 3 mins to London eye Suggest to choose a room with outside view finally paid 20 per night to upgrade |
7/21/2017 | Park Plaza County Hall London | LOCATION perfect STAFF we went into the wrong hotel initially thinking that the Park Plaza Building at the westminster bridge is the same as the county hall hotel It wasn t The staff at the Park Plaza Westminster hotel were all very warm and welcoming Their hospitality felt genuine right from the guy who greeted us at the main entrance all the way up to the lady at the reception who gave us directions going to the Park Plaza county hall hotel which was the adjacent building at the back They were all smiley and happy to assist us On the other hand the staff at the county hotel were polite and did their job alright The lady at the reception gave us a voucher for two complimentary drinks at the bar while we waited and they checked if the room was the ready It was a quick 10min wait which was fine No greeting nor smile at all from the bartender and the waiter at the Spectrum Bar It was 1500H and the bar was definitely not busy The difference between our experience between the staff from both Park Plaza Hotels was just really evident that I had to put it here ROOM SUPERIOR Room We stayed for our anniversary We got a complimentary full bottle of wine greeting card and they decorated our room with petals and swan folded towels We were also assigned to a corner room with a view of the big ben and london eye which was very beautiful at night The TV monitor in the room serves like a multimedia browser where you can view your current room bill do self check out watch youtube videos listen to the radio etc The bedroom and bath were just the right size It was not small but not too big as well We didn t have a lot of luggage with us so it was just right Mini bar was stocked with the basics We liked that there were extra pillows for us to use Bed was comfortable to sleep on but was really really squeaky and we re not big people at all if you know what i mean BREAKFAST good old continental and english breakfast |
7/21/2017 | Park Plaza County Hall London | Air con control in room did not work properly had to ask reception to turn it off as it was freezing despite turning it to 5 degrees Room very small for a 4 night stay Dispute at check out regarding bar bill all drinks paid for as taken but still had some charged to room |
7/21/2017 | Park Plaza County Hall London | Slow elevators lots of wait time Breakfast downstairs not the same as Mezzanine and not as good |
7/21/2017 | Park Plaza County Hall London | Great staff comfortable quiet rooms Breakfast upstairs was good |
7/20/2017 | Park Plaza County Hall London | Two large bath towels No hand towels or washcloths Sink in bathroom about a foot lower than normal No tub no lip on shower area a wet room with water everytwhere No window to outside Electric went out at 1 30 am no air to our room temperature got to be extremely warm well over 90 degrees Interior room so it was pitch black Up all night staff very unpleasant and not accommodating No announcements or explanations made regarding blackout Very scary to be in a high rise in a city that s had terrorist attacks high rise fires and have a full power outage with no announcements No assistance or emergency lighting provided Manager would not refund night We left before stay was over The night manager was horrible |
7/20/2017 | Park Plaza County Hall London | We had a horrible stay Nothing other than location satisfied |
7/20/2017 | Park Plaza County Hall London | The room was very much smaller than I anticipated It must have been smaller than it should have been because the receptionist informed me that it was very small as I checked in I had expected to have a small living area and that was why I booked this particular hotel as I did not want a traditional hotel room I did not get that |
7/20/2017 | Park Plaza County Hall London | We had a leaky kettle they were light on with milk coffee in the room |
7/20/2017 | Park Plaza County Hall London | I liked that there were crockery cutlery a microwave in the room |
7/19/2017 | Park Plaza County Hall London | Apparently the hotel guests before us had replaced 2 of the minibar drinks with their own and as a result we were charged for the 2 drinks Not many cafes and food option nearby |
7/19/2017 | Park Plaza County Hall London | The location is fantastic about 10 minutes walk to the Waterloo Station and London Eye The Studio Double room is made up of 2 smaller rooms interconnected by a mini kitchenette There are kitchenware and microwave for use One room consist of a queen size bed and a sofa bed in the other Suitable for family of 4 There is a public laundry room for those who would like their laundry to be done |
7/18/2017 | Park Plaza County Hall London | Leaking shower Electricity went out one night but we were compensated Temperature in room hard to regulate |
7/18/2017 | Park Plaza County Hall London | Plenty of room in the studio double Comfy bed Great location to Westminster sights and right off the Waterloo tube stop |
7/18/2017 | Park Plaza County Hall London | Long delay to get into room even though I arrived after check in time Room was dirty London eye view wasn t proper as blocked by other hotel shouldn t have to pay for the poor view |
7/18/2017 | Park Plaza County Hall London | Nice breakfast and dinner avaliable |
7/18/2017 | Park Plaza County Hall London | Very poor room cleanliness very disorganised housekeeping no towels in room on second day had to ask twice to get it resolved |
7/18/2017 | Park Plaza County Hall London | Friendly staff good location |
7/18/2017 | Park Plaza County Hall London | The bathroom needs update the layout is awkward and the faucet is old Also the bathtub door is half way there is no way to avoid water on the floor while taking a shower Secondly the beds are not comfortable enough The hotel can do a little bit considering the rate charged on each room Lastly the air freshener used by housekeeping after daily cleaning smells terrible please change it |
7/18/2017 | Park Plaza County Hall London | The hotel location is great It is a walking distance to London eye westiminster bridge parliament square Westminster Abbey Buckingham palace and many more The staffs are great and very responsive to request |
7/17/2017 | Park Plaza County Hall London | As a family of 4 with two young teenagers the room was a bit tight |
7/17/2017 | Park Plaza County Hall London | It was close to London Eye and some other attractions as well as Waterloo station Room was clean and concierge Ceasar was extremely helpful Breakfast was good |
7/17/2017 | Park Plaza County Hall London | Bath was too high to step into safely Glass screen was loose unsecured Not enough tea bags milk sugar When we phoned for more tea bags a handful of everything else other than tea bags was given to us |
7/17/2017 | Park Plaza County Hall London | Breakfast was excellent Gym was handy |
7/17/2017 | Park Plaza County Hall London | The sleeper couch which acts as the second bed was uncomfortable and not practical when open as it was in the way of the door |
7/17/2017 | Park Plaza County Hall London | Location is great close to the underground and over ground stations Close to super attractions |
7/16/2017 | Park Plaza County Hall London | Was Not that Clean lot of Things like cushion Cover forgotten happened but staff was Friendly ans fast Breakfast queue |
7/16/2017 | Park Plaza County Hall London | Close to eye and park good f r kids Bit staff is very Friendly and helpfull |
7/16/2017 | Park Plaza County Hall London | Staff extremely helpful and friendly Room upgrade on arrival free of charge to a penthouse suite Fantastic for us as was our first time away just the two of us in 3 years 2 min walk from Waterloo station |
7/16/2017 | Park Plaza County Hall London | Was indicated that room family friendly Room was 1 queen and 1 sofa Didn t realise second bed was a sofa bed Sofa not comfortable at all for 2 children 11 plus sleeping together Asked staff if a better bed room was possible which was not Offered to try make sofa bed more comfortable but nothing was done |
7/16/2017 | Park Plaza County Hall London | Location was good room size ok Bathroom size ok |
7/16/2017 | Park Plaza County Hall London | Seemed slightly shambolic I checked in around 7pm and yet I was told I wouldn t have towels until an hour later although when I actually went to the room the towels were there but the bathroom just seemed a little ehhh I kept finding stray hairs around the place that didn t belong to me Bit gross |
7/16/2017 | Park Plaza County Hall London | The location is good |
7/14/2017 | Park Plaza County Hall London | Milk in the room fridge Off Breakfast staff 3 days out of the 6 I had to ask for coffee No one checked me All other people couples were asked Perhaps a singles thing Otherwise all good Staff friendly and helpful Location brill |
7/14/2017 | Park Plaza County Hall London | Friendly staff Location |
7/13/2017 | Park Plaza County Hall London | Since we booked studio room with 2 children the hotel did not provide extra sleeping pillows and blanket for the extra bed in the room |
7/13/2017 | Park Plaza County Hall London | Very good breakfast and nice staff for service We would love to stay here again if there any chance |
7/13/2017 | Park Plaza County Hall London | The only thing that mark the hotel down on was the room didn t have a window that opened Not a problem with the aircon on but I like fresh air when I sleep The bed was a little uncomfortable but no bed is ever the same as your own The shower head leaked and made the floor wet but that wasn t an inconvenience to me more of a pain for the housekeeping I guess |
7/13/2017 | Park Plaza County Hall London | The staff were kind polite very helpful and you could have a joke with them too We received a room upgrade upon check in The room was fabulous The hotel was clean and well presented We loved it and would definitely stay again and recommend to others |
7/12/2017 | Park Plaza County Hall London | The view from our room |
7/12/2017 | Park Plaza County Hall London | Breakfast was awesome Staff were very friendly and extremely helpful The Bar Restaurant was very convenient and provided great service Loved the food and drinks they had to offer The bedroom and shower was nice I enjoyed my stay and would definitely book a room at Park Plaza County Hall next time I m in town In terms of location you can t beat it all the landmarks are within walking distance and Waterloo station is just around the corner so you can get around town on the tube very easily |
7/12/2017 | Park Plaza County Hall London | The location was disappointing due to all the construction in the area which I was unaware of and which spoilt the view from my room I found the area very congested and noisy so would probably not use the hotel again I realize however that this is a personal preference and other guests may enjoy the area |
7/12/2017 | Park Plaza County Hall London | The staff were very friendly and helpful and the room was clean and comfortable |
7/12/2017 | Park Plaza County Hall London | The reception staff were really unhelpful and glum They never smiled Almost any request was too much trouble In a hotel that has no swimming pool or public rooms the reception staff are key These appear to have been poorly selected trained and not proactively managed A poor reflection of the brand and hotel |
7/12/2017 | Park Plaza County Hall London | Great location and helpful porters and concierge staff |
7/11/2017 | Park Plaza County Hall London | I discussed my grievance with the duty manager who promised me she would address them upon checkout Upon checkout I was told she was busy however she would email me with her findings As of now now communication have been made |
7/11/2017 | Park Plaza County Hall London | NOTHING |
7/11/2017 | Park Plaza County Hall London | Room had a few damaged bits here and there Very clean though the bed was big but I found it as firm as the sofa bed in our room Air con seemed to be low in the day and fast and very cold in the early hours The other main issue was the lifts In busy times we waited 15 minutes as we had a baby buggy with us I had 1 gripe as I m quite OCD and don t like reusing towels i didn t receive the extra towels I ordered from housekeeping twice once each day |
7/11/2017 | Park Plaza County Hall London | Breakfast that was available no veggie full breakfast was very good with nice pastries Staff were nice and sociable throughout the hotel |
7/11/2017 | Park Plaza County Hall London | Small for a family of 4 A little over priced for what you get however expected for that time of year Not enough pillows House keeping knocked at our door fairly early which was disappointing as we just flew for 24hours |
7/11/2017 | Park Plaza County Hall London | Location of the property |
7/11/2017 | Park Plaza County Hall London | Air conditioning was a problem We had to let them know twice before it was handled Overall we very much loved our stay |
7/11/2017 | Park Plaza County Hall London | upgraded our room went out of their way to quickly check us in The restaurant was a pleasant surprise very good food and service |
7/11/2017 | Park Plaza County Hall London | Booked a double room but had two single beds pushed together with two single duvets being with my partner we weren t happy as we had to sleep separated due to this Also there is not enough milk coffee and sugar left in the room |
7/11/2017 | Park Plaza County Hall London | Booking com has wrong room advertised for Penthouse suite actual room very disappointing Who is to Blame here Staff at reception not helpful about mix up House keeping is very average and be prepared for very long wait for breakfast in the mornings hotel is more concerned about money than the customer 1st photo is what you are shown of room at time of booking next photos actual room After spending over 800 pounds for 2 nights not happy Hotel says there is nothing they can do about what images are shown of rooms yet all there images are copyrighted as per there website has been happening a long time but I believe they are happy for it to keep happening as when you have booked and arrived it s too late money is paid what you going to do attitude |
7/11/2017 | Park Plaza County Hall London | Location was great to be honest but after that it s all down hill |
7/10/2017 | Park Plaza County Hall London | The breakfast was not how I expected it Also the breakfast staff on the restaurant was not as welcoming |
7/10/2017 | Park Plaza County Hall London | Welcoming staff on the front desk Very helpeful Amazing location and view from bedroom |
7/9/2017 | Park Plaza County Hall London | I called the hotel to ask if I can pay the last night of our family stay by Maestro debit card and the hotel staff confirmed this is possible When we checked out appeared it is not possible not a huge problem but staff are giving incorrect information |
7/9/2017 | Park Plaza County Hall London | Great central location 5 min walk from London eye Big Ben Waterloo station Very clean hotel and great service |
7/9/2017 | Park Plaza County Hall London | There is nothing significant to dislike As a way to improve they should provide the following two things especially for families with little kids liquid handwash in the bathroom bottled drinking water because the tap water may not be suitable for young children most hotels around the world in this price range do not charge for water for kids |
7/9/2017 | Park Plaza County Hall London | The kitchenette in the room is just the thing a family needs The view of London Eye is great The staff is quite responsive to all needs This includes everyone from front desk restaurant housekeeping and concierge They were very courteous and helpful to us The breakfast is very good too A lot of variety The hotel location is the best part Very close to the Waterloo station A number of trains to places outside of London originate terminate here Couple of bus stops are also nearby Westminster bridge London Eye and other tourist attractions on the river bank are just a short walk The county hall area has a few decent restaurants a starbucks and a convenience store The booking com offer of free entry tickets to various attractions saved us a lot of money It is a very good offer |
7/9/2017 | Park Plaza County Hall London | Breakfast was a little busy Hit the peak you would wait but the staff laid out juice coffee for anyone in a queue Breakfast quality itself was excellent |
7/9/2017 | Park Plaza County Hall London | Little extras made a big difference It was a hot day when we arrived to our room yet the staff had left a keycard in the slot so the air on continued to run had closed the curtains so the room was comfortable There were drinks not the normal water but fruit juices which the kids loved We were a towel short 1 evening 1 phone call to reception towels appeared at the door within 5 minutes The location is superb 5 minutes walk from Waterloo train station so easy access a stone throw from the London Eye the South Bank a bridge walk to either Westminster or Soho We were on the 13th floor we could have been in the country It was quiet no road or plane noise at all |
7/9/2017 | Park Plaza County Hall London | Loved the location close to two subway stations big rooms with microwave gym and sauna Aurora spa services also great Liked the good security on entering the property Would go back again Especially with families |
7/9/2017 | Park Plaza County Hall London | It s a family hotel so sometimes there are kids running around like it s a playground Apart from that all good |
7/9/2017 | Park Plaza County Hall London | Superb location and excellent room |
7/8/2017 | Park Plaza County Hall London | Breakfast was just okay Family suite was perfect Pretty quiet even at night Close to all major London attractions except Greenwich Shakespeare s globe but we walked there just fine |
7/8/2017 | Park Plaza County Hall London | There was not much options for the vegetarians in breakfast |
7/8/2017 | Park Plaza County Hall London | Great Stay Superb Location Comfy Beds Good English Breakfast Friendly Staff front desk |
7/7/2017 | Park Plaza County Hall London | Cleaners woke up us too early in the morning breakfast wasn t worth the money and the food hall was too small so we had to wait in line for quite a while bathroom was awkwardly placed in between beds and room wasn t big enough for two people to walk around at once and there was no bin |
7/7/2017 | Park Plaza County Hall London | Location was helpful cleanliness was average reception was nice |
7/7/2017 | Park Plaza County Hall London | I was disappointed I emailed and went to no end of trouble to explain what we wanted Everyone was confused However we were told in the end we could upgrade for another 100 00 pound a night which annoyed me We did this as the room we had was dark and too small there was always confusion about things The two tvs were so quiet we couldnt hear them so every time we turned them on we had to call the maintenance man to turn them up which was so annoying In the end they left us with their remote so we didnt have to do it Concierge was very good but depended who was on Breakfast was ok but really really busy Overrall I wouldnt stay again as I would rather be in the middle of the town We had to take a taxi to Oxford St all the time |
7/7/2017 | Park Plaza County Hall London | The bed was a good size and the sofa bed was good Good with nespresso machine and microwave We ended up with good big windows and a light room |
7/5/2017 | Park Plaza County Hall London | Nothing not a thing my son and I loved it |
7/5/2017 | Park Plaza County Hall London | Staff were exceptional I wish there were a higher rating Friendly and chatty while still being highly efficient and making sure our stay was perfect This hotel is an ideal spot for a trip to London we could walk a large majority of places we wanted to go but still very quiet and restful The kitchenette is a lively touch we didn t cook but it apenabled us to store snacks cereal etc And milk and water on the fridge Plenty of wardrobe and storage space Bathroom shower in particular was excellent Breakfast each morning was great and though there are a large number of peopl 14 floors highly organised and efficient Wifi was great easily able to stream Netflix etc And there was a big screen TV with many apps and all the premium channels |
7/5/2017 | Park Plaza County Hall London | The digging outside the Reseption But of course this will be finished |