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16,800 | <s>[INST] I'm all set! [/INST] Thanks for chatting with me today!Before you go, tell us how we did today by taking our quick survey belowHow helpful was I in resolving this issue?
1
2
3
4
5 </s> |
16,801 | <s>[INST] User selected the following rating:
Selected Rating: Great
Selected Rating Value: 5
[/INST] What stood out to you about your experience?
Name: Solved my problem quickly; Value: Solved my problem quickly
Name: Answered quickly; Value: Answered quickly
Name: Answered all my questions; Value: Answered all my qu... |
16,802 | <s>[INST] Option(s):
Option name: Answered quickly
Option Value: Answered quickly
[/INST] To what extent you agree or disagree with the following statement? "Solo Stove made it easy for me to handle the issue"
Name: Strongly agree; Value: 7
Name: Agree; Value: 6
Name: Somewhat agree; Value: 5
Name: Neither agree nor d... |
16,803 | <s>[INST] Option(s):
Option name: Strongly agree
Option Value: 7
[/INST] Thank you for sharing your experience with us, and thanks for choosing Solo Stove! </s> |
16,804 | <s>[INST] User starting new ticket [/INST] By using chat, you consent to the monitoring and storing of the conversation, including with Solo Stove partners. See our <a href="https://www.solostove.com/en-us/privacy-policy">Privacy Policy</a>.
BUTTONS:
START CHATTING </s> |
16,805 | <s>[INST] START CHATTING [/INST] Hi there!I'm Phoenix, the Solo Stove virtual assistant 🔥🔥How can I help you today?
QUICK_REPLIES:
Track my order, Received part of my order, Ask a Question, Join our FireStarters Facebook Group!, Report Damaged Order, Discounts </s> |
16,806 | <s>[INST] What's the biggest diameter fire pit u make? [/INST] The biggest diameter fire pit we make is called the Yukon, which has a diameter of 27 inches. It's great for 6-10 people and has a heating radius of about 6-7 feet around. 🔥🔥 </s> |
16,807 | <s>[INST] User starting new ticket [/INST] By using chat, you consent to the monitoring and storing of the conversation, including with Solo Stove partners. See our <a href="https://www.solostove.com/en-us/privacy-policy">Privacy Policy</a>.
BUTTONS:
START CHATTING </s> |
16,808 | <s>[INST] START CHATTING [/INST] Hi there!I'm Phoenix, the Solo Stove virtual assistant 🔥🔥How can I help you today?
QUICK_REPLIES:
Track my order, Received part of my order, Ask a Question, Join our FireStarters Facebook Group!, Report Damaged Order, Discounts, Check out ALL NEW Pi Prime </s> |
16,809 | <s>[INST] Ask a Question [/INST] I'm happy to help find the answer to all your <em>burning</em> questions.What topic are you interested in?
QUICK_REPLIES:
Product Knowledge, Shipping & Handling, Payment & Billing, Rewards & Offers, Returns & Warranty, Existing Order, Other </s> |
16,810 | <s>[INST] Product Knowledge [/INST] Got it.What are you interested in learning about?
BUTTONS:
Usage & Care, Equipment Information, Health & Safety, Product Replacements </s> |
16,811 | <s>[INST] Equipment Information [/INST] What would you like to know?
QUICK_REPLIES:
What's included in the Camp Stove Kits?, What are the dimensions for the Cooking System?, What is the Shelter? </s> |
16,812 | <s>[INST] I have the original Yukon fire pit. I was wondering if there is a pellet adapter for the Yukon 30 fire pit? [/INST] Yes, there is a pellet adapter available for the Yukon 30 fire pit. The pellet adapter is compatible with the Yukon 1.0 fire pit model. Please note that the pellet adapter comes in a different s... |
16,813 | <s>[INST] Are you able to provide a link to the adapter for the original Yukon fire pit [/INST] I'm sorry, but I'm unable to provide links. However, you can easily find the pellet adapter for the original Yukon fire pit on the official website or authorized retailers. </s> |
16,814 | <s>[INST] Thanks! I will search for it on the website. [/INST] Hmm...I'm not sure I understand.Using short and simple phrases, try asking again! </s> |
16,815 | <s>[INST] User starting new ticket [/INST] By using chat, you consent to the monitoring and storing of the conversation, including with Solo Stove partners. See our <a href="https://www.solostove.com/en-us/privacy-policy">Privacy Policy</a>.
BUTTONS:
START CHATTING </s> |
16,816 | <s>[INST] START CHATTING [/INST] Hi there!I'm Phoenix, the Solo Stove virtual assistant 🔥🔥How can I help you today?
QUICK_REPLIES:
Track my order, Received part of my order, Ask a Question, Join our FireStarters Facebook Group!, Report Damaged Order, Discounts, Check out ALL NEW Pi Prime </s> |
16,817 | <s>[INST] Does Yukon stand fit the 1.0 model as well? [/INST] No, the Yukon stand does not fit the 1.0 model. </s> |
16,818 | <s>[INST] Person [/INST] Let's get you chatting with a human.In case we need to reach out, what's your email address? </s> |
16,819 | <s>[INST] <EMAIL_ADDRESS> [/INST] To confirm, your email address is <EMAIL_ADDRESS>Is that the correct email?
BUTTONS:
Yes, No </s> |
16,820 | <s>[INST] Yes [/INST] Before I connect you, what is your first and last name? </s> |
16,821 | <s>[INST] <PERSON> [/INST] Thanks!Hang tight, someone will be with you shortly.Hi there, thanks for reaching out to Solo Stove. I am happy to help. </s> |
16,822 | <s>[INST] Looking ar the yukon 1.0 is there a stand for it? [/INST] 1.0 Fire Pits are no longer sold on the website I apologize for the inconvenience. </s> |
16,823 | <s>[INST] Not buying it from you. Just looking for stand. [/INST] Apologies for the wait, but please give me another minute or two to look into this.Yes. You can view it here: https://solostove.com/en-us/p/stand?sku=YUK-STAND-27&queryID=b11b0dc1da60a4ee8150a538389e68f3 </s> |
16,824 | <s>[INST] User starting new ticket [/INST] By using chat, you consent to the monitoring and storing of the conversation, including with Solo Stove partners. See our <a href="https://www.solostove.com/en-us/privacy-policy">Privacy Policy</a>.
BUTTONS:
START CHATTING </s> |
16,825 | <s>[INST] START CHATTING [/INST] Hi there!I'm Phoenix, the Solo Stove virtual assistant 🔥🔥How can I help you today?
QUICK_REPLIES:
Track my order, Received part of my order, Ask a Question, Join our FireStarters Facebook Group!, Report Damaged Order, Discounts, Check out ALL NEW Pi Prime </s> |
16,826 | <s>[INST] How do I add these qr codes to my rewards? [/INST] To add QR codes to your rewards, please follow these steps:
1. Locate the FireStarters Rewards section.
- If you are on desktop, you can find it at the top right corner of the page.
- If you are on mobile, tap the three lines at the top left corner an... |
16,827 | <s>[INST] User starting new ticket [/INST] By using chat, you consent to the monitoring and storing of the conversation, including with Solo Stove partners. See our <a href="https://www.solostove.com/en-us/privacy-policy">Privacy Policy</a>.
BUTTONS:
START CHATTING </s> |
16,828 | <s>[INST] START CHATTING [/INST] Hi there!I'm Phoenix, the Solo Stove virtual assistant 🔥🔥How can I help you today?
QUICK_REPLIES:
Track my order, Received part of my order, Ask a Question, Join our FireStarters Facebook Group!, Report Damaged Order, Discounts, Check out ALL NEW Pi Prime </s> |
16,829 | <s>[INST] Ask a Question [/INST] I'm happy to help find the answer to all your <em>burning</em> questions.What topic are you interested in?
QUICK_REPLIES:
Product Knowledge, Shipping & Handling, Payment & Billing, Rewards & Offers, Returns & Warranty, Existing Order, Other </s> |
16,830 | <s>[INST] I need a longer propane hose. What is the fitting that connects to the pizza oven? [/INST] The fitting that connects to the pizza oven is a universal adaptor, which is the same type of adaptor found on most propane grills sold in the US. You can use any brand of propane you prefer as long as the tank connects... |
16,831 | <s>[INST] User starting new ticket [/INST] By using chat, you consent to the monitoring and storing of the conversation, including with Solo Stove partners. See our <a href="https://www.solostove.com/en-us/privacy-policy">Privacy Policy</a>.
BUTTONS:
START CHATTING </s> |
16,832 | <s>[INST] START CHATTING [/INST] Hi there!I'm Phoenix, the Solo Stove virtual assistant 🔥🔥How can I help you today?
QUICK_REPLIES:
Track my order, Received part of my order, Ask a Question, Join our FireStarters Facebook Group!, Report Damaged Order, Discounts, Check out ALL NEW Pi Prime </s> |
16,833 | <s>[INST] Check out ALL NEW Pi Prime [/INST] The new Pi Prime just landed.
Our first-ever propane-only pizza oven, Pi Prime is designed for simplicity and speed. You'll be cooking up artisan-level pizzas in as little as 90 seconds!
BUTTONS:
Take me there!, Learn more </s> |
16,834 | <s>[INST] Learn more [/INST]
QUICK_REPLIES:
What temp will Pi Prime reach?, Is Pi Prime portable? , What kind of fuel does Pi Prime use? , How long will a tank of propane last? , Where can I set it up? , How do I clean it? , What size of pizzas can I make?, What else can I cook aside from pizza? </s> |
16,835 | <s>[INST] What size of pizzas can I make? [/INST] With Pi Prime, you can make pizzas up to 12 inches in size. The 12" front opening allows for easy maneuvering and turning of the pizza for the perfect doneness. </s> |
16,836 | <s>[INST] User starting new ticket [/INST] By using chat, you consent to the monitoring and storing of the conversation, including with Solo Stove partners. See our <a href="https://www.solostove.com/en-us/privacy-policy">Privacy Policy</a>.
BUTTONS:
START CHATTING </s> |
16,837 | <s>[INST] START CHATTING [/INST] Hi there!I'm Phoenix, the Solo Stove virtual assistant 🔥🔥How can I help you today?
QUICK_REPLIES:
Track my order, Received part of my order, Ask a Question, Join our FireStarters Facebook Group!, Report Damaged Order, Discounts </s> |
16,838 | <s>[INST] what are your sales? [/INST] During our Summer Sale, we are offering the following sales:
- Save On Summer Fun Up To $300 Off Fire Pits.
- Save $15 off your purchase of $99 or more with code SUMMER15. Code expires 08/31/2023. </s> |
16,839 | <s>[INST] User starting new ticket [/INST] By using chat, you consent to the monitoring and storing of the conversation, including with Solo Stove partners. See our <a href="https://www.solostove.com/en-us/privacy-policy">Privacy Policy</a>.
BUTTONS:
START CHATTING </s> |
16,840 | <s>[INST] START CHATTING [/INST] Hi there!I'm Phoenix, the Solo Stove virtual assistant 🔥🔥How can I help you today?
QUICK_REPLIES:
Track my order, Received part of my order, Ask a Question, Join our FireStarters Facebook Group!, Report Damaged Order, Discounts </s> |
16,841 | <s>[INST] Ask a Question [/INST] I'm happy to help find the answer to all your <em>burning</em> questions.What topic are you interested in?
BUTTONS:
Product Knowledge, Shipping & Handling, Payment & Billing, Rewards & Offers, Returns & Warranty, Existing Order, Other </s> |
16,842 | <s>[INST] Product Knowledge [/INST] Got it.What are you interested in learning about?
BUTTONS:
Usage & Care, Equipment Information, Health & Safety, Product Replacements </s> |
16,843 | <s>[INST] I'm wanting to buy a specific color of the Elemental series but I don't see how I choose [/INST] For the <a href="https://www.solostove.com/en-us/p/mesa">Mesa</a>, you can choose from the following colors:
- Deep Olive
- Mulberry
- Bone
- Ash
- Water
- Stainless Steel
For the fire pits, the color options ava... |
16,844 | <s>[INST] how do I choose? [/INST] To choose the color for your desired product, you can simply select the color option from the dropdown menu on the product page when making your purchase. The available color options will be listed there for you to choose from. </s> |
16,845 | <s>[INST] User starting new ticket [/INST] By using chat, you consent to the monitoring and storing of the conversation, including with Solo Stove partners. See our <a href="https://www.solostove.com/en-us/privacy-policy">Privacy Policy</a>.
BUTTONS:
START CHATTING </s> |
16,846 | <s>[INST] START CHATTING [/INST] Hi there!I'm Phoenix, the Solo Stove virtual assistant 🔥🔥How can I help you today?
QUICK_REPLIES:
Track my order, Received part of my order, Ask a Question, Join our FireStarters Facebook Group!, Report Damaged Order, Discounts </s> |
16,847 | <s>[INST] I cannot view or print out receipts from past online orders. [/INST] Hmm...I'm not sure I understand.Using short and simple phrases, try asking again! </s> |
16,848 | <s>[INST] View & print receipts [/INST] Alright, I might need a human...Would you like me to bring in one of our agents to assist?
BUTTONS:
Yes, No </s> |
16,849 | <s>[INST] Yes [/INST] You got it! Someone will be with you shortly.Hi there, thanks for reaching out to Solo Stove. I am happy to help. </s> |
16,850 | <s>[INST] I can see my rewards earned for a purchase made on 4/14/23 but I cannot see or print the receipt for this order [/INST] Apologies for the wait, but please give me another minute or two to look into this.I’m sorry to hear about the issue you’re experiencing. This is not something I am specialized in yet, howev... |
16,851 | <s>[INST] <EMAIL_ADDRESS> [/INST] Thank you for the information. Our conversation has automatically been converted to an email and someone will get back to you as soon as possible. </s> |
16,852 | <s>[INST] User starting new ticket [/INST] By using chat, you consent to the monitoring and storing of the conversation, including with Solo Stove partners. See our <a href="https://www.solostove.com/en-us/privacy-policy">Privacy Policy</a>.
BUTTONS:
START CHATTING </s> |
16,853 | <s>[INST] START CHATTING [/INST] Hi there!I'm Phoenix, the Solo Stove virtual assistant 🔥🔥How can I help you today?
QUICK_REPLIES:
Track my order, Received part of my order, Ask a Question, Join our FireStarters Facebook Group!, Report Damaged Order, Discounts, Mesa Torch Out Now, Explore Our Products </s> |
16,854 | <s>[INST] Ask a Question [/INST] I'm happy to help find the answer to all your <em>burning</em> questions.What topic are you interested in?
QUICK_REPLIES:
Product Knowledge, Shipping & Handling, Payment & Billing, Rewards & Offers, Returns & Warranty, Existing Order, Other </s> |
16,855 | <s>[INST] Rewards & Offers [/INST] You got it!What would you like to know?
QUICK_REPLIES:
What is Firestarters Rewards program?, How to redeem reward points, How do you request a donation?, Help with points and rewards </s> |
16,856 | <s>[INST] Do you give a discount to interior designers? [/INST] Hmm...I'm not sure I understand.Using short and simple phrases, try asking again! </s> |
16,857 | <s>[INST] Discounts to the teade [/INST] Here's what I found:
----- Article 1 -----
Title: Do you offer any discounts?
At the moment, our awesome sale price is a hefty percentage of the MSRP listed on each item's page.
The Labor Day sale is now live.
Save up to 40% off Fire Pits, no coupon needed.
Sale ends o... |
16,858 | <s>[INST] No [/INST] Sorry about that, I'm always trying to improve.Would you like me to bring in one of our agents to assist?
BUTTONS:
Yes, No </s> |
16,859 | <s>[INST] Yes [/INST] You got it! Someone will be with you shortly.Hi there, thanks for reaching out to Solo Stove. I am happy to help.Please give me one moment to look into this for you. </s> |
16,860 | <s>[INST] Do you offer a discount to a designers? [/INST] You can sign up for discount codes by signing up to receive emails from us. We'll send you exclusive offers, tips & tricks, and delicious recipes from our blog.
*Note- we only approve 1 discount code per order for 1 time use.I’m sorry to hear about the issue yo... |
16,861 | <s>[INST] <EMAIL_ADDRESS> [/INST] Thank you for the information. Our conversation has automatically been converted to an email and someone will get back to you as soon as possible. </s> |
16,862 | <s>[INST] Thanks [/INST] User starting new ticketBy using chat, you consent to the monitoring and storing of the conversation, including with Solo Stove partners. See our <a href="https://www.solostove.com/en-us/privacy-policy">Privacy Policy</a>.
BUTTONS:
START CHATTING </s> |
16,863 | <s>[INST] User starting new ticket [/INST] By using chat, you consent to the monitoring and storing of the conversation, including with Solo Stove partners. See our <a href="https://www.solostove.com/en-us/privacy-policy">Privacy Policy</a>.
BUTTONS:
START CHATTING </s> |
16,864 | <s>[INST] START CHATTING [/INST] Hi there!I'm Phoenix, the Solo Stove virtual assistant 🔥🔥How can I help you today?
QUICK_REPLIES:
Track my order, Received part of my order, Ask a Question, Join our FireStarters Facebook Group!, Report Damaged Order, Discounts </s> |
16,865 | <s>[INST] Ask a Question [/INST] I'm happy to help find the answer to all your <em>burning</em> questions.What topic are you interested in?
BUTTONS:
Product Knowledge, Shipping & Handling, Payment & Billing, Rewards & Offers, Returns & Warranty, Existing Order, Other </s> |
16,866 | <s>[INST] Product Knowledge [/INST] Got it.What are you interested in learning about?
BUTTONS:
Usage & Care, Equipment Information, Health & Safety, Product Replacements </s> |
16,867 | <s>[INST] Usage & Care [/INST] Which product are you using?
BUTTONS:
Fire Pits, Grills, Pizza Oven, Camp Stove </s> |
16,868 | <s>[INST] Fire Pits [/INST] What would you like to know?
QUICK_REPLIES:
How to remove Heat deflector?, 30" Yukon vs 27" Yukon?, How to clean outside of the fire pit? </s> |
16,869 | <s>[INST] User starting new ticket [/INST] By using chat, you consent to the monitoring and storing of the conversation, including with Solo Stove partners. See our <a href="https://www.solostove.com/en-us/privacy-policy">Privacy Policy</a>.
BUTTONS:
START CHATTING </s> |
16,870 | <s>[INST] START CHATTING [/INST] Hi there!I'm Phoenix, the Solo Stove virtual assistant 🔥🔥How can I help you today?
QUICK_REPLIES:
Track my order, Received part of my order, Ask a Question, Join our FireStarters Facebook Group!, Report Damaged Order, Discounts </s> |
16,871 | <s>[INST] Please disregard my last chat. No need to alter my order. I can’t afford to have it arrive late. [/INST] Hmm...I'm not sure I understand.Using short and simple phrases, try asking again! </s> |
16,872 | <s>[INST] May I speak with a real person, please. [/INST] Let's get you chatting with a human.In case we need to reach out, what's your email address? </s> |
16,873 | <s>[INST] <EMAIL_ADDRESS> [/INST] To confirm, your email address is <EMAIL_ADDRESS>Is that the correct email?
BUTTONS:
Yes, No </s> |
16,874 | <s>[INST] Yes [/INST] Before I connect you, what is your first and last name? </s> |
16,875 | <s>[INST] <PERSON> [/INST] Thanks!Hang tight, someone will be with you shortly.Hi there, thanks for reaching out to Solo Stove. I am happy to help. </s> |
16,876 | <s>[INST] Please ignore the content of my last chat. I do not want to alter my order. [/INST] I can’t afford to have it delayed. I need it delivered by Tuesday or before, so don’t change anything!Thank you for clarifying this! </s> |
16,877 | <s>[INST] I can’t afford to have it delayed. I need it delivered by Tuesday or before, so don’t change anything! [/INST] Thank you for clarifying this! </s> |
16,878 | <s>[INST] User starting new ticket [/INST] By using chat, you consent to the monitoring and storing of the conversation, including with Solo Stove partners. See our <a href="https://www.solostove.com/en-us/privacy-policy">Privacy Policy</a>.
BUTTONS:
START CHATTING </s> |
16,879 | <s>[INST] START CHATTING [/INST] Hi there!I'm Phoenix, the Solo Stove virtual assistant 🔥🔥How can I help you today?
QUICK_REPLIES:
Track my order, Received part of my order, Ask a Question, Join our FireStarters Facebook Group!, Report Damaged Order, Discounts </s> |
16,880 | <s>[INST] Ask a Question [/INST] I'm happy to help find the answer to all your <em>burning</em> questions.What topic are you interested in?
BUTTONS:
Product Knowledge, Shipping & Handling, Payment & Billing, Rewards & Offers, Returns & Warranty, Existing Order, Other </s> |
16,881 | <s>[INST] Product Knowledge [/INST] Got it.What are you interested in learning about?
BUTTONS:
Usage & Care, Equipment Information, Health & Safety, Product Replacements </s> |
16,882 | <s>[INST] Equipment Information [/INST] What would you like to know?
QUICK_REPLIES:
What's included in the Camp Stove Kits?, What are the dimensions for the Cooking System?, What is the Shelter? </s> |
16,883 | <s>[INST] What <PERSON> is the difference in Yukon 1 and 2 [/INST] The main difference between the <a href="https://www.solostove.com/en-us/p/yukon-1.0">Yukon 1.0</a> and <a href="https://www.solostove.com/en-us/p/yukon">Yukon 2.0</a> is the addition of a removable ash pan in the 2.0 version. This feature makes it easi... |
16,884 | <s>[INST] User starting new ticket [/INST] By using chat, you consent to the monitoring and storing of the conversation, including with Solo Stove partners. See our <a href="https://www.solostove.com/en-us/privacy-policy">Privacy Policy</a>.
BUTTONS:
START CHATTING </s> |
16,885 | <s>[INST] START CHATTING [/INST] Hi there!I'm Phoenix, the Solo Stove virtual assistant 🔥🔥How can I help you today?
QUICK_REPLIES:
Track my order, Received part of my order, Ask a Question, Join our FireStarters Facebook Group!, Report Damaged Order, Discounts </s> |
16,886 | <s>[INST] Social media [/INST] Here's what I found:
----- Article 1 -----
Title: How to report a scam?
We only have one official website- www.solostove.com. If you think you've encountered a scam site that sounds too good to be true, it probably is. Back away very slowly, and then RUN to solostove.com for a reliable... |
16,887 | <s>[INST] Marketing email [/INST] Hmm...I'm not sure I understand.Using short and simple phrases, try asking again! </s> |
16,888 | <s>[INST] Email address [/INST] Alright, I might need a human...Would you like me to bring in one of our agents to assist?
BUTTONS:
Yes, No </s> |
16,889 | <s>[INST] Yes [/INST] You got it! Someone will be with you shortly.Hi there, thanks for reaching out to Solo Stove. I am happy to help. </s> |
16,890 | <s>[INST] Hey <PERSON>, [/INST] How may I help? </s> |
16,891 | <s>[INST] was just wondering if there was an email contact for the marketing department? I was looking to possibly collaborate with you guys on social media [/INST] I will be happy to help you.
We'd like to connect you with our influencer team!
Go ahead and shoot an email over to <EMAIL_ADDRESS> to get you in touch w... |
16,892 | <s>[INST] Thank you so much! I appreciate the assistance [/INST] You're very welcome! </s> |
16,893 | <s>[INST] User starting new ticket [/INST] By using chat, you consent to the monitoring and storing of the conversation, including with Solo Stove partners. See our <a href="https://www.solostove.com/en-us/privacy-policy">Privacy Policy</a>.
BUTTONS:
START CHATTING </s> |
16,894 | <s>[INST] START CHATTING [/INST] Hi there!I'm Phoenix, the Solo Stove virtual assistant 🔥🔥How can I help you today?
QUICK_REPLIES:
Track my order, Received part of my order, Ask a Question, Join our FireStarters Facebook Group!, Report Damaged Order, Discounts </s> |
16,895 | <s>[INST] How do I redeem rewards from a QR code that came with my product? [/INST] Hmm...I'm not sure I understand.Using short and simple phrases, try asking again! </s> |
16,896 | <s>[INST] Talk to a human [/INST] Let's get you chatting with a human.In case we need to reach out, what's your email address? </s> |
16,897 | <s>[INST] <EMAIL_ADDRESS> [/INST] To confirm, your email address is <EMAIL_ADDRESS>Is that the correct email?
BUTTONS:
Yes, No </s> |
16,898 | <s>[INST] Yes [/INST] Before I connect you, what is your first and last name? </s> |
16,899 | <s>[INST] <PERSON> [/INST] Thanks!Hang tight, someone will be with you shortly.Hi there, thanks for reaching out to Solo Stove. I am happy to help. </s> |
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