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{
"status": "book",
"name": "Ruth Edwards",
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"customer: Hello, I am Ruth Edwards.",
"agent: Hello, how can I guide you for today?",
"customer: I would like to visit a beach in Minneapolis, so could you please reserve a seat in a flight which is going through MSP?",
"agent: Can you please share on what dates you are willing to travel?",
"customer: I would like to go on 02/12 and return back on 02/14.",
"agent: Can you please provide your nearest source airport code?",
"customer: My nearest airport code is MSP.",
"agent: Please give me a minute, I will look for the best airlines on this route.",
"customer: Ok, take your time.",
"agent: I found a flight with flight number 1027 with price 100 and connection limit is 1, would you like me to proceed with the booking?",
"customer: Ok, please proceed for further.",
"agent: Your booking is confirmed with Southwest airlines.",
"customer: Thank you.",
"agent: Thank you for reaching us. Have a safe journey.",
"customer: Welcome."
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{
"status": "no_flight",
"name": "Patrica Scott",
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"customer: Hello, I am Patrica Scott.",
"agent: Hello, how may I assist you?",
"customer: I want to visit my cousin in Los Angeles, LAX. So, please book a flight ticket from AUS.",
"agent: May I know your travelling dates, please?",
"customer: Sure, my travel dates are 03/29 to 03/31. Make sure that I need direct flight.",
"agent: Please wait a moment, I will check and get back to you. Sorry Unfortunately there is no direct flight.",
"customer: Ok, not an issue.",
"agent: Thank you so much for choosing us.",
"customer: Thank you for your response.",
"agent: Have a nice day."
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{
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"customer: Hello.",
"agent: Hello, how may I support you today?",
"customer: I am Michael Turner, I plan to visit Detroit for vacation, can you help me booking a flight ticket on 01/01.",
"agent: Sure, may I know your airport codes?",
"customer: My destination airport code is MI-DTW and source airport code is IL-ORD.",
"agent: When do you planned your return date?",
"customer: I will return on 01/03.",
"agent: Do you need any break over in between journey?",
"customer: Yes, I need one halt in between the journey.",
"agent: Sorry to inform you that there is no flight found on your journey dates.",
"customer: Ok. Thank you for helping me.",
"agent: Thanks for reaching us and have a nice day."
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{
"status": "no_reservation",
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"customer: Hi.",
"agent: Hello, how can I assist you?",
"customer: I need to cancel my reservation for a client meeting, but I have got a sudden call from my friend that one of my friends got to meet with an accident so I fail to cancel my reservation. Can you please help me out?",
"agent: Sure, I am here to help you with that, can I know your good name to proceed further?",
"customer: Betty Martinez here.",
"agent: Sorry, we found no reservation on your given name.",
"customer: That's ok, thank you for checking.",
"agent: Thank you for reaching us."
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{
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"customer: Hello.",
"agent: Hello, how may I assist you?",
"customer: I am Robert Martin. Can you please help me in booking a flight ticket from JFK to ORD?",
"agent: May I know your trip dates?",
"customer: I would like to fly on Mar 13 and return on Mar 15.",
"agent: Do you need any whistle stop in your journey?",
"customer: Yes, I need a single connection.",
"agent: May I know your depart time and arrival time?",
"customer: I would like to depart in afternoon time.",
"agent: Do you have any other preferences?",
"customer: I would like to prefer business class.",
"agent: Sorry to inform you that, there are no flights available with your requirements.",
"customer: Not an issue. Thank you.",
"agent: Thank you for opting us."
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{
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"name": "Nicole Edwards",
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"agent: Hello, How can I be your helping hand?",
"customer: I am Nicole Edwards. I want to cancel my recent reservation due to some issues, can you please help me with that?",
"agent: Sure, please wait.",
"customer: Ok.",
"agent: There is no reservation found in your name.",
"customer: Ok, no issues. Thanks for your information.",
"agent: Thanks for approaching us."
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{
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"customer: Hi.",
"agent: Hello, how may I serve you at this moment?",
"customer: I have to change my travel airport codes because I have given a airport code which is far to my current location. So, I need your help. Will you please help me in changing the details?",
"agent: Sure, we are here to help you. May I know your name please?",
"customer: Ryan Nelson here.",
"agent: Ok, please be on hold.",
"customer: Ok.",
"agent: Sorry, we could not find any reservation against your name.",
"customer: Not a big issue, anyhow thank you very much for checking the reservation status.",
"agent: Thank you for approaching us."
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{
"status": "book",
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"customer: Hello.",
"agent: Hello, how may I serve you?",
"customer: Myself Patrick Robinson. Can you help me in booking with 1 connection?",
"agent: Sure, on which route you are looking to fly?",
"customer: My trip dates are 03/04 and 03/06.",
"agent: Ok.",
"customer: My airport codes are SEA and MCO.",
"agent: Please hold on for a moment.",
"customer: Make sure that, my price is under 500.",
"agent: Thank you for waiting, Spirit airlines providing service with only 100, shall I proceed?",
"customer: Ok, please book.",
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"customer: Thank you for booking.",
"agent: Welcome, thank you for reaching us.",
"customer: Welcome."
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{
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"agent: Sure, I am glad to help you.",
"customer: Thank you.",
"agent: Kindly, share your planned dates.",
"customer: My travel dates are Nov 23 and 25.",
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"customer: Sure.",
"agent: Thanks for your time, we found a connecting flight with a fare of 100 in 1006 Spirit Airline. Shall I proceed?",
"customer: Please proceed.",
"agent: May I know your name for booking purpose?",
"customer: Sure, Patrick Moore.",
"agent: Ok, your ticket has been confirmed in economy class and the depart timing is 18:00 PM.",
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"agent: Thank you for choosing us."
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"customer: I have to attend my friend birthday party at Orlando, so can you book a ticket from TX-HOU?",
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"customer: Thank you.",
"agent: When did you plan to go?",
"customer: I want to go on 11/21 and return on 11/23.",
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"agent: Thank you for waiting, but I am sorry to say that, there are no flights available in your route to book your ticket.",
"customer: Ok, that is not a problem. Thank you for providing the information.",
"agent: You are welcome, thank you for reaching our agency."
] | {
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} | [] | true |
{
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"customer: I want to change my reservation.",
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"agent: Thank you for availing our services."
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"customer: Hello.",
"agent: Hello. How may I help you?",
"customer: I am Edward Lopez. I want to import a car from Austin with my brother in Washington & I want to meet my dealer.",
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"agent: Sure, I will help you. May I know, from where would you prefer to take off?",
"customer: I am boarding from Austin, TX - AUS.",
"agent: Can I have your journey dates?",
"customer: My journey dates are 11/24 to 11/26.",
"agent: Let me know your landing airport code.",
"customer: It is DC - DCA.",
"agent: Give me a minute to search for the flight availability.",
"customer: Sure.",
"agent: Thanks for your valuable time. We found a flight of AA airline with single connection and fare 100, that running on your locations. Can I confirm your reservation with this flight?",
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"agent: Thank you for opting us."
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{
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"agent: Thank you for availing us."
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"agent: Hello, how can I help you today?",
"customer: I want to book a flight ticket from EWR to DCA as I need to participate in NBA tournament. Can you help me in booking?",
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"customer: My depart is on 01/03 and return is on 01/05.",
"agent: Do you need any halt in between your journey?",
"customer: Yes, I need a break.",
"agent: Sorry to say that, no flights were found with your given details.",
"customer: It's Ok, thanks for your information.",
"agent: Thank you for reaching us."
] | {
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{
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"agent: Hello, how may I amend you?",
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"agent: Thank you for waiting, there is no reservation found on your name.",
"customer: Fine, thanks for the information.",
"agent: Thank you for connecting with us."
] | {
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} | [] | true |
{
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"customer: My name is Ronald Clark.",
"agent: Please wait for a while, let me check your previous reservation status.",
"customer: Sure.",
"agent: Thank you for waiting. There is no active reservation found on your name in our database to cancel.",
"customer: Ok, thank you for the information.",
"agent: Thank you for reaching us, have a great day."
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"customer: My departure day is 04/23 and return day is 04/25.",
"agent: There is a flight with matching dates and the price is 500 with connection limit 1. may I proceed with this ticket?",
"customer: Sorry my budget range is 200,please don't book this.",
"agent: Sorry! no flights found on your budget.Thank you have a nice day."
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{
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"customer: I am Sandra Nelson. I am planning to visit LAS to DFW, can you please help me to book a flight ticket?",
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"customer: Sure, my travel dates are 04/17 and 04/19.",
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"customer: Ok, take your own time.",
"agent: There is a flight available with JetBlue airlines and the ticket fare is 100 only. Is that ok for you?",
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{
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"customer: My name is Anna Mitchell.",
"agent: Please be on hold for a while.",
"customer: Sure.",
"agent: Anna Mitchell, there is no reservation found by your name.",
"customer: That's ok, not a problem.",
"agent: Thank you for choosing our services.",
"customer: Thanks for your information.",
"agent: Have a nice day."
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{
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"agent: Hello, How may I render you today?",
"customer: I need to reach New York to explore new things about Statue of Liberty, can you help me to book a connecting flight?",
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"customer: Source is at DTW and destination is at LGA.",
"agent: To proceed further, I need your travel dates.",
"customer: My travel dates are from 09/15 to 09/17.",
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"customer: Price limit is 5000.",
"agent: Ok, we found a flight that matches your request.",
"customer: Ok.",
"agent: Southwest airline is available for your travel. 1005 flight number. Shall I proceed?",
"customer: You can proceed.",
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"customer: Thank you.",
"agent: Thank you."
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{
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"customer: Could you please book a flight ticket from LAS to DCA?",
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"customer: My travel dates are Oct 16 and Oct 18.",
"agent: Do you have any connection limit?",
"customer: I need a single connecting flight.",
"agent: Any other preferences?",
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"agent: May I know your name?",
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"agent: Thank you."
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{
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"agent: Hello, how may I aid you for today?",
"customer: Paul Carter here. I want to cancel my ticket due to financial problems.",
"agent: I will try my best in providing a flight ticket cancellation.",
"customer: Ok.",
"agent: I have found active reservation under your name and as per your request I have cancelled it.",
"customer: Thank you.",
"agent: You are most welcome, thank you for reaching out here."
] | {
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{
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"agent: Hello, How exactly I can serve you the best today?",
"customer: I am planning to celebrate my birthday in Seattle, so please book a flight ticket within a price limit of 1000.",
"agent: Sure, may I know your selected airport codes?",
"customer: My source and destination airport codes are NC - CLT, WA - SEA.",
"agent: Ok, can you please share your travelling dates?",
"customer: I will start on 02/23, return on 02/25.",
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"customer: Thank you.",
"agent: Thnak you for opting us."
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{
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"agent: On what name, do I need to reserve your ticket?",
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"agent: In which class would you like me to book your flight ticket?",
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"agent: Ok, please wait a moment, let me search a flight for you.",
"customer: Sure.",
"agent: Sorry to inform you, currently no flights are running at that locations due to abnormal weather conditions.",
"customer: That's fine. Anyway, thank you.",
"agent: Thank you for choosing us."
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"agent: Thank you for opting us.",
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"agent: Thank you for choosing us."
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{
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"agent: I am very sorry to inform you that there is no reservation found under your name in our database.",
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"customer: My name is Justin Evans.",
"agent: There is a flight with your requirement, airline is Hawaiian Airlines with price 100 and single connection. Shall I proceed with booking?",
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{
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{
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] | false |