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int64 4
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bool 1
class | number_secrets
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stringlengths 239
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stringlengths 254
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|
|---|---|---|---|---|---|---|---|
/**
*
* @NApiVersion 2.0
* @NScriptType Suitelet
*
* Description: A ticketing system for the Customer Service.
* @Last Modified by: Sruti Desai
*
*/
define(['N/ui/serverWidget', 'N/email', 'N/runtime', 'N/search', 'N/record', 'N/http', 'N/log', 'N/redirect', 'N/format'],
function(ui, email, runtime, search, record, http, log, redirect, format) {
var baseURL = 'https://1048144.app.netsuite.com';
if (runtime.EnvType == "SANDBOX") {
baseURL = 'https://1048144-sb3.app.netsuite.com';
}
var zee = 0;
var role = runtime.getCurrentUser().role;
var userRole = runtime.getCurrentUser().role;
if (role == 1000) {
//Franchisee
zee = runtime.getCurrentUser();
}
function onRequest(context) {
if (context.request.method === 'GET') {
var form = ui.createForm({
title: ' ',
});
// View Closed-Lost MP Tickets
// Load jQuery
var inlineHtml = '<script src="https://code.jquery.com/jquery-1.12.4.min.js" integrity="sha384-nvAa0+6Qg9clwYCGGPpDQLVpLNn0fRaROjHqs13t4Ggj3Ez50XnGQqc/r8MhnRDZ" crossorigin="anonymous"></script>';
// Load Tooltip
inlineHtml += '<script src="https://unpkg.com/@popperjs/core@2"></script>';
// Load Bootstrap
inlineHtml += '<link rel="stylesheet" href="https://stackpath.bootstrapcdn.com/bootstrap/3.4.1/css/bootstrap.min.css" integrity="sha384-HSMxcRTRxnN+Bdg0JdbxYKrThecOKuH5zCYotlSAcp1+c8xmyTe9GYg1l9a69psu" crossorigin="anonymous">';
inlineHtml += '<script src="https://stackpath.bootstrapcdn.com/bootstrap/3.4.1/js/bootstrap.min.js" integrity="sha384-aJ21OjlMXNL5UyIl/XNwTMqvzeRMZH2w8c5cRVpzpU8Y5bApTppSuUkhZXN0VxHd" crossorigin="anonymous"></script>';
// Load DataTables
inlineHtml += '<link rel="stylesheet" type="text/css" href="//cdn.datatables.net/1.10.21/css/jquery.dataTables.min.css">';
inlineHtml += '<script type="text/javascript" charset="utf8" src="//cdn.datatables.net/1.10.21/js/jquery.dataTables.min.js"></script>';
// Load Bootstrap-Select
inlineHtml += '<link rel="stylesheet" href="https://cdn.jsdelivr.net/npm/bootstrap-select@1.13.14/dist/css/bootstrap-select.min.css">';
inlineHtml += '<script src="https://cdn.jsdelivr.net/npm/bootstrap-select@1.13.14/dist/js/bootstrap-select.min.js"></script>';
// Load Netsuite stylesheet and script
inlineHtml += '<link rel="stylesheet" href="https://1048144.app.netsuite.com/core/media/media.nl?id=2060796&c=1048144&h=9ee6accfd476c9cae718&_xt=.css"/>';
inlineHtml += '<script src="https://1048144.app.netsuite.com/core/media/media.nl?id=2060797&c=1048144&h=ef2cda20731d146b5e98&_xt=.js"></script>';
inlineHtml += '<link type="text/css" rel="stylesheet" href="https://1048144.app.netsuite.com/core/media/media.nl?id=2090583&c=1048144&h=a0ef6ac4e28f91203dfe&_xt=.css">';
inlineHtml += '<style>.mandatory{color:red;}</style>';
// Load "FixedHeader" Datatable extension
inlineHtml += '<link type="text/css" href="https://cdn.datatables.net/fixedheader/3.1.7/css/fixedHeader.dataTables.min.css" rel="stylesheet" />';
inlineHtml += '<script type="text/javascript" src="https://cdn.datatables.net/fixedheader/3.1.7/js/dataTables.fixedHeader.min.js"></script>';
//Load gyrocode extension for Datatbles
inlineHtml += '<link type="text/css" href="//gyrocode.github.io/jquery-datatables-checkboxes/1.2.12/css/dataTables.checkboxes.css" rel="stylesheet" />';
inlineHtml += '<script type="text/javascript" src="//gyrocode.github.io/jquery-datatables-checkboxes/1.2.12/js/dataTables.checkboxes.min.js"></script>';
// Load Netsuite stylesheet and script
inlineHtml += '<link rel="stylesheet" href="https://1048144.app.netsuite.com/core/media/media.nl?id=2060796&c=1048144&h=9ee6accfd476c9cae718&_xt=.css"/>';
inlineHtml += '<script src="https://1048144.app.netsuite.com/core/media/media.nl?id=2060797&c=1048144&h=ef2cda20731d146b5e98&_xt=.js"></script>';
inlineHtml += '<link type="text/css" rel="stylesheet" href="https://1048144.app.netsuite.com/core/media/media.nl?id=2090583&c=1048144&h=a0ef6ac4e28f91203dfe&_xt=.css">';
inlineHtml += '<style>.mandatory{color:red;} </style>';
// Define alert window.
inlineHtml += '<div class="container" style="margin-top:14px;" hidden><div id="alert" class="alert alert-danger fade in"></div></div>';
// Define information window.
inlineHtml += '<div class="container" hidden><p id="info" class="alert alert-info"></p></div>';
//inlineHtml += '<div style="background-color: #CFE0CE; min-height: 100vh; margin-top: -15px"><br/>';
inlineHtml += '<div style="margin-top: -40px"><br/>';
inlineHtml += '<button style="margin-left: 10px; margin-right: 5px; background-color: #FBEA51; color: #103D39; font-weight: 700; border-color: transparent; border-width: 2px; border-radius: 15px; height: 30px" type="button" id="opennewticket" onclick="">Open New Ticket</button>';
inlineHtml += '<button style="margin-left: 5px; margin-right: 5px; background-color: #FBEA51; color: #103D39; font-weight: 700; border-color: transparent; border-width: 2px; border-radius: 15px; height: 30px" type="button" id="viewopentickets" onclick="">View Open MP Tickets</button>';
inlineHtml += '<button style="margin-left: 5px; margin-right: 5px; background-color: #FBEA51; color: #103D39; font-weight: 700; border-color: transparent; border-width: 2px; border-radius: 15px; height: 30px" type="button" id="viewclosedtickets" onclick="">View Closed Tickets</button>';
// form.addSubmitButton({
// label: 'Open New Ticket'
// });
// form.addButton({
// id: 'custpage_view_open_tickets',
// label: 'View Open MP Tickets',
// functionName: 'viewOpenTickets()'
// });
// form.addButton({
// id: 'custpage_view_closed_tickets',
// label: 'View Closed Tickets',
// functionName: 'viewClosedTickets()'
// });
inlineHtml += '<h1 style="font-size: 25px; font-weight: 700; color: #103D39; text-align: center">View Closed-Lost MP Tickets</h1>'
inlineHtml += dateCreatedSection();
inlineHtml += tabsSection();
inlineHtml += '</div>';
form.addField({
id: 'preview_table',
type: ui.FieldType.INLINEHTML,
label: 'preview_table'
}).updateLayoutType({
layoutType: ui.FieldLayoutType.OUTSIDEBELOW
}).updateBreakType({
breakType: ui.FieldBreakType.STARTROW
}).defaultValue = inlineHtml;
form.addField({
id: 'custpage_selected_id',
type: ui.FieldType.TEXT,
label: 'Selected ID'
}).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
});
form.addField({
id: 'custpage_selector_type',
type: ui.FieldType.TEXT,
label: 'Selector Type'
}).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
});
form.clientScriptFileId = 4813455;//SB=4796344 PROD = 4813455
context.response.writePage(form);
} else {
}
}
/**
* The date input fields for the "Date Created" column filter.
* @return {String} inlineQty
*/
function dateCreatedSection() {
var inlineQty = '<div class="form-group container date_filter_section">';
inlineQty += '<div class="row">';
// Date from field
inlineQty += '<div class="col-xs-6 date_from">';
inlineQty += '<div class="input-group">';
inlineQty += '<span class="input-group-addon" id="date_from_text">DATE CREATED FROM</span>';
inlineQty += '<input id="date_from" class="form-control date_from" type="date"/>';
inlineQty += '</div></div>';
// Date to field
inlineQty += '<div class="col-xs-6 date_to">';
inlineQty += '<div class="input-group">';
inlineQty += '<span class="input-group-addon" id="date_to_text">DATE CREATED TO</span>';
inlineQty += '<input id="date_to" class="form-control date_to" type="date">';
inlineQty += '</div></div></div></div>';
return inlineQty;
}
/**
* The table that will display the tickets, based on their type.
* @param {String} selector
* @return {String} inlineQty
*/
function dataTablePreview(selector) {
var inlineQty = '<style>table#tickets-preview-' + selector + ' {font-size: 12px;text-align: center;border: none;}.dataTables_wrapper {font-size: 14px; }table#tickets-preview-' + selector + ' th{text-align: center;} .bolded{font-weight: bold;}</style>';
inlineQty += '<div style="width: 95%; margin: auto">';
inlineQty += '<table id="tickets-preview-' + selector + '" class="table table-responsive table-striped customer tablesorter" style="width: 100%; table-layout: fixed">';
inlineQty += '<thead style="color: white;background-color: #379E8F;">';
inlineQty += '<tr class="text-center">';
inlineQty += '</tr>';
inlineQty += '</thead>';
inlineQty += '<tbody id="result_tickets_' + selector + '"></tbody>';
inlineQty += '</table>';
inlineQty += '</div>'
return inlineQty;
}
function tabsSection() {
var inlineQty = '<div >';
// Tabs headers
inlineQty += '<style>.nav > li.active > a, .nav > li.active > a:focus, .nav > li.active > a:hover { background-color: #379E8F; color: #fff }';
inlineQty += '.nav > li > a, .nav > li > a:focus, .nav > li > a:hover { margin-left: 5px; margin-right: 5px; border: 2px solid #379E8F; color: #379E8F; }';
inlineQty += '</style>';
inlineQty += '<div style="width: 95%; margin:auto; margin-bottom: 30px"><ul class="nav nav-pills nav-justified" style="margin:0%; ">';
// Tabs headers
if (isFinanceRole(userRole)) {
//inlineQty += '<li role="presentation" class=""><a data-toggle="tab" href="#barcodes"><b>BARCODES</b></a></li>';
//inlineQty += '<li role="presentation" class=""><a data-toggle="tab" href="#customers"><b>CUSTOMERS</b></a></li>';
inlineQty += '<li role="presentation" class="active"><a data-toggle="tab" href="#invoices"><b>INVOICES</b></a></li>';
} else if (isDataAdminRole(userRole)) {
inlineQty += '<li role="presentation" class="active"><a data-toggle="tab" href="#barcodes"><b>BARCODES</b></a></li>';
//inlineQty += '<li role="presentation" class=""><a data-toggle="tab" href="#customers"><b>CUSTOMERS</b></a></li>';
inlineQty += '<li role="presentation" class=""><a data-toggle="tab" href="#invoices"><b>INVOICES</b></a></li>';
} else {
inlineQty += '<li role="presentation" class="active"><a data-toggle="tab" href="#barcodes"><b>BARCODES</b></a></li>';
//inlineQty += '<li role="presentation" class=""><a data-toggle="tab" href="#customers"><b>CUSTOMERS</b></a></li>';
}
inlineQty += '</ul></div>';
// Tabs content- BARCODES
inlineQty += '<div class="tab-content">';
if (!isFinanceRole(userRole)) {
inlineQty += '<div role="tabpanel" class="tab-pane active" id="barcodes">';
inlineQty += dataTablePreview('barcodes');
inlineQty += '</div>';
}
if (isFinanceRole(userRole) || isDataAdminRole(userRole)) {
if (isFinanceRole(userRole)) {
inlineQty += '<div role="tabpanel" class="tab-pane active" id="invoices">';
} else {
inlineQty += '<div role="tabpanel" class="tab-pane" id="invoices">';
}
inlineQty += dataTablePreview('invoices');
inlineQty += '</div>';
}
inlineQty += '</div></div>';
return inlineQty;
}
/**
* Whether the user is from the finance team,
* or a Data Systems Co-ordinator, MailPlus Administration or Administrator user.
* @param {Number} userRole
* @returns {Boolean}
*/
function isFinanceRole(userRole) {
// 1001, 1031 and 1023 are finance roles
// 1032 is the Data Systems Co-ordinator role (to be deleted in prod)
// 1006 is the Mail Plus Administration role.
// 3 is the Administrator role.
return ((userRole == 1001 || userRole == 1031 || userRole == 1023));
}
/**
* Whether the user is from the Data Systems Co-ordinator team,
* or an administrator
* @param {Number} userRole
* @returns {Boolean}
*/
function isDataAdminRole(userRole){
return ((userRole == 1032) || (userRole == 3) || (userRole == 1006));
}
function isNullorEmpty(strVal) {
return (strVal == null || strVal == '' || strVal == 'null' || strVal == undefined || strVal == 'undefined' || strVal == '- None -');
}
return {
onRequest: onRequest
};
}); | 1,161 | [{"tag": "KEY", "value": "sha384-nvAa0+6Qg9clwYCGGPpDQLVpLNn0fRaROjHqs13t4Ggj3Ez50XnGQqc/r8MhnRDZ", "start": 1089, "end": 1160}, {"tag": "KEY", "value": "sha384-aJ21OjlMXNL5UyIl/XNwTMqvzeRMZH2w8c5cRVpzpU8Y5bApTppSuUkhZXN0VxHd", "start": 1709, "end": 1780}, {"tag": "KEY", "value": "sha384-HSMxcRTRxnN+Bdg0JdbxYKrThecOKuH5zCYotlSAcp1+c8xmyTe9GYg1l9a69psu", "start": 1486, "end": 1557}] | true | 3 | /**
*
* @NApiVersion 2.0
* @NScriptType Suitelet
*
* Description: A ticketing system for the Customer Service.
* @Last Modified by: Sruti Desai
*
*/
define(['N/ui/serverWidget', 'N/email', 'N/runtime', 'N/search', 'N/record', 'N/http', 'N/log', 'N/redirect', 'N/format'],
function(ui, email, runtime, search, record, http, log, redirect, format) {
var baseURL = 'https://1048144.app.netsuite.com';
if (runtime.EnvType == "SANDBOX") {
baseURL = 'https://1048144-sb3.app.netsuite.com';
}
var zee = 0;
var role = runtime.getCurrentUser().role;
var userRole = runtime.getCurrentUser().role;
if (role == 1000) {
//Franchisee
zee = runtime.getCurrentUser();
}
function onRequest(context) {
if (context.request.method === 'GET') {
var form = ui.createForm({
title: ' ',
});
// View Closed-Lost MP Tickets
// Load jQuery
var inlineHtml = '<script src="https://code.jquery.com/jquery-1.12.4.min.js" integrity="kgfhvu9qnh3mr6eel97y6fq2hezzol8z" crossorigin="anonymous"></script>';
// Load Tooltip
inlineHtml += '<script src="https://unpkg.com/@popperjs/core@2"></script>';
// Load Bootstrap
inlineHtml += '<link rel="stylesheet" href="https://stackpath.bootstrapcdn.com/bootstrap/3.4.1/css/bootstrap.min.css" integrity="vqbpgud2ghvjgm1n5hdgjnn5818fzsf2" crossorigin="anonymous">';
inlineHtml += '<script src="https://stackpath.bootstrapcdn.com/bootstrap/3.4.1/js/bootstrap.min.js" integrity="ngw6fo1pu3tjgnp9jnlp7vnwvfqb9yn7" crossorigin="anonymous"></script>';
// Load DataTables
inlineHtml += '<link rel="stylesheet" type="text/css" href="//cdn.datatables.net/1.10.21/css/jquery.dataTables.min.css">';
inlineHtml += '<script type="text/javascript" charset="utf8" src="//cdn.datatables.net/1.10.21/js/jquery.dataTables.min.js"></script>';
// Load Bootstrap-Select
inlineHtml += '<link rel="stylesheet" href="https://cdn.jsdelivr.net/npm/bootstrap-select@1.13.14/dist/css/bootstrap-select.min.css">';
inlineHtml += '<script src="https://cdn.jsdelivr.net/npm/bootstrap-select@1.13.14/dist/js/bootstrap-select.min.js"></script>';
// Load Netsuite stylesheet and script
inlineHtml += '<link rel="stylesheet" href="https://1048144.app.netsuite.com/core/media/media.nl?id=2060796&c=1048144&h=9ee6accfd476c9cae718&_xt=.css"/>';
inlineHtml += '<script src="https://1048144.app.netsuite.com/core/media/media.nl?id=2060797&c=1048144&h=ef2cda20731d146b5e98&_xt=.js"></script>';
inlineHtml += '<link type="text/css" rel="stylesheet" href="https://1048144.app.netsuite.com/core/media/media.nl?id=2090583&c=1048144&h=a0ef6ac4e28f91203dfe&_xt=.css">';
inlineHtml += '<style>.mandatory{color:red;}</style>';
// Load "FixedHeader" Datatable extension
inlineHtml += '<link type="text/css" href="https://cdn.datatables.net/fixedheader/3.1.7/css/fixedHeader.dataTables.min.css" rel="stylesheet" />';
inlineHtml += '<script type="text/javascript" src="https://cdn.datatables.net/fixedheader/3.1.7/js/dataTables.fixedHeader.min.js"></script>';
//Load gyrocode extension for Datatbles
inlineHtml += '<link type="text/css" href="//gyrocode.github.io/jquery-datatables-checkboxes/1.2.12/css/dataTables.checkboxes.css" rel="stylesheet" />';
inlineHtml += '<script type="text/javascript" src="//gyrocode.github.io/jquery-datatables-checkboxes/1.2.12/js/dataTables.checkboxes.min.js"></script>';
// Load Netsuite stylesheet and script
inlineHtml += '<link rel="stylesheet" href="https://1048144.app.netsuite.com/core/media/media.nl?id=2060796&c=1048144&h=9ee6accfd476c9cae718&_xt=.css"/>';
inlineHtml += '<script src="https://1048144.app.netsuite.com/core/media/media.nl?id=2060797&c=1048144&h=ef2cda20731d146b5e98&_xt=.js"></script>';
inlineHtml += '<link type="text/css" rel="stylesheet" href="https://1048144.app.netsuite.com/core/media/media.nl?id=2090583&c=1048144&h=a0ef6ac4e28f91203dfe&_xt=.css">';
inlineHtml += '<style>.mandatory{color:red;} </style>';
// Define alert window.
inlineHtml += '<div class="container" style="margin-top:14px;" hidden><div id="alert" class="alert alert-danger fade in"></div></div>';
// Define information window.
inlineHtml += '<div class="container" hidden><p id="info" class="alert alert-info"></p></div>';
//inlineHtml += '<div style="background-color: #CFE0CE; min-height: 100vh; margin-top: -15px"><br/>';
inlineHtml += '<div style="margin-top: -40px"><br/>';
inlineHtml += '<button style="margin-left: 10px; margin-right: 5px; background-color: #FBEA51; color: #103D39; font-weight: 700; border-color: transparent; border-width: 2px; border-radius: 15px; height: 30px" type="button" id="opennewticket" onclick="">Open New Ticket</button>';
inlineHtml += '<button style="margin-left: 5px; margin-right: 5px; background-color: #FBEA51; color: #103D39; font-weight: 700; border-color: transparent; border-width: 2px; border-radius: 15px; height: 30px" type="button" id="viewopentickets" onclick="">View Open MP Tickets</button>';
inlineHtml += '<button style="margin-left: 5px; margin-right: 5px; background-color: #FBEA51; color: #103D39; font-weight: 700; border-color: transparent; border-width: 2px; border-radius: 15px; height: 30px" type="button" id="viewclosedtickets" onclick="">View Closed Tickets</button>';
// form.addSubmitButton({
// label: 'Open New Ticket'
// });
// form.addButton({
// id: 'custpage_view_open_tickets',
// label: 'View Open MP Tickets',
// functionName: 'viewOpenTickets()'
// });
// form.addButton({
// id: 'custpage_view_closed_tickets',
// label: 'View Closed Tickets',
// functionName: 'viewClosedTickets()'
// });
inlineHtml += '<h1 style="font-size: 25px; font-weight: 700; color: #103D39; text-align: center">View Closed-Lost MP Tickets</h1>'
inlineHtml += dateCreatedSection();
inlineHtml += tabsSection();
inlineHtml += '</div>';
form.addField({
id: 'preview_table',
type: ui.FieldType.INLINEHTML,
label: 'preview_table'
}).updateLayoutType({
layoutType: ui.FieldLayoutType.OUTSIDEBELOW
}).updateBreakType({
breakType: ui.FieldBreakType.STARTROW
}).defaultValue = inlineHtml;
form.addField({
id: 'custpage_selected_id',
type: ui.FieldType.TEXT,
label: 'Selected ID'
}).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
});
form.addField({
id: 'custpage_selector_type',
type: ui.FieldType.TEXT,
label: 'Selector Type'
}).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
});
form.clientScriptFileId = 4813455;//SB=4796344 PROD = 4813455
context.response.writePage(form);
} else {
}
}
/**
* The date input fields for the "Date Created" column filter.
* @return {String} inlineQty
*/
function dateCreatedSection() {
var inlineQty = '<div class="form-group container date_filter_section">';
inlineQty += '<div class="row">';
// Date from field
inlineQty += '<div class="col-xs-6 date_from">';
inlineQty += '<div class="input-group">';
inlineQty += '<span class="input-group-addon" id="date_from_text">DATE CREATED FROM</span>';
inlineQty += '<input id="date_from" class="form-control date_from" type="date"/>';
inlineQty += '</div></div>';
// Date to field
inlineQty += '<div class="col-xs-6 date_to">';
inlineQty += '<div class="input-group">';
inlineQty += '<span class="input-group-addon" id="date_to_text">DATE CREATED TO</span>';
inlineQty += '<input id="date_to" class="form-control date_to" type="date">';
inlineQty += '</div></div></div></div>';
return inlineQty;
}
/**
* The table that will display the tickets, based on their type.
* @param {String} selector
* @return {String} inlineQty
*/
function dataTablePreview(selector) {
var inlineQty = '<style>table#tickets-preview-' + selector + ' {font-size: 12px;text-align: center;border: none;}.dataTables_wrapper {font-size: 14px; }table#tickets-preview-' + selector + ' th{text-align: center;} .bolded{font-weight: bold;}</style>';
inlineQty += '<div style="width: 95%; margin: auto">';
inlineQty += '<table id="tickets-preview-' + selector + '" class="table table-responsive table-striped customer tablesorter" style="width: 100%; table-layout: fixed">';
inlineQty += '<thead style="color: white;background-color: #379E8F;">';
inlineQty += '<tr class="text-center">';
inlineQty += '</tr>';
inlineQty += '</thead>';
inlineQty += '<tbody id="result_tickets_' + selector + '"></tbody>';
inlineQty += '</table>';
inlineQty += '</div>'
return inlineQty;
}
function tabsSection() {
var inlineQty = '<div >';
// Tabs headers
inlineQty += '<style>.nav > li.active > a, .nav > li.active > a:focus, .nav > li.active > a:hover { background-color: #379E8F; color: #fff }';
inlineQty += '.nav > li > a, .nav > li > a:focus, .nav > li > a:hover { margin-left: 5px; margin-right: 5px; border: 2px solid #379E8F; color: #379E8F; }';
inlineQty += '</style>';
inlineQty += '<div style="width: 95%; margin:auto; margin-bottom: 30px"><ul class="nav nav-pills nav-justified" style="margin:0%; ">';
// Tabs headers
if (isFinanceRole(userRole)) {
//inlineQty += '<li role="presentation" class=""><a data-toggle="tab" href="#barcodes"><b>BARCODES</b></a></li>';
//inlineQty += '<li role="presentation" class=""><a data-toggle="tab" href="#customers"><b>CUSTOMERS</b></a></li>';
inlineQty += '<li role="presentation" class="active"><a data-toggle="tab" href="#invoices"><b>INVOICES</b></a></li>';
} else if (isDataAdminRole(userRole)) {
inlineQty += '<li role="presentation" class="active"><a data-toggle="tab" href="#barcodes"><b>BARCODES</b></a></li>';
//inlineQty += '<li role="presentation" class=""><a data-toggle="tab" href="#customers"><b>CUSTOMERS</b></a></li>';
inlineQty += '<li role="presentation" class=""><a data-toggle="tab" href="#invoices"><b>INVOICES</b></a></li>';
} else {
inlineQty += '<li role="presentation" class="active"><a data-toggle="tab" href="#barcodes"><b>BARCODES</b></a></li>';
//inlineQty += '<li role="presentation" class=""><a data-toggle="tab" href="#customers"><b>CUSTOMERS</b></a></li>';
}
inlineQty += '</ul></div>';
// Tabs content- BARCODES
inlineQty += '<div class="tab-content">';
if (!isFinanceRole(userRole)) {
inlineQty += '<div role="tabpanel" class="tab-pane active" id="barcodes">';
inlineQty += dataTablePreview('barcodes');
inlineQty += '</div>';
}
if (isFinanceRole(userRole) || isDataAdminRole(userRole)) {
if (isFinanceRole(userRole)) {
inlineQty += '<div role="tabpanel" class="tab-pane active" id="invoices">';
} else {
inlineQty += '<div role="tabpanel" class="tab-pane" id="invoices">';
}
inlineQty += dataTablePreview('invoices');
inlineQty += '</div>';
}
inlineQty += '</div></div>';
return inlineQty;
}
/**
* Whether the user is from the finance team,
* or a Data Systems Co-ordinator, MailPlus Administration or Administrator user.
* @param {Number} userRole
* @returns {Boolean}
*/
function isFinanceRole(userRole) {
// 1001, 1031 and 1023 are finance roles
// 1032 is the Data Systems Co-ordinator role (to be deleted in prod)
// 1006 is the Mail Plus Administration role.
// 3 is the Administrator role.
return ((userRole == 1001 || userRole == 1031 || userRole == 1023));
}
/**
* Whether the user is from the Data Systems Co-ordinator team,
* or an administrator
* @param {Number} userRole
* @returns {Boolean}
*/
function isDataAdminRole(userRole){
return ((userRole == 1032) || (userRole == 3) || (userRole == 1006));
}
function isNullorEmpty(strVal) {
return (strVal == null || strVal == '' || strVal == 'null' || strVal == undefined || strVal == 'undefined' || strVal == '- None -');
}
return {
onRequest: onRequest
};
}); | true | /**
*
* @NApiVersion 2.0
* @NScriptType Suitelet
*
* Description: A ticketing system for the Customer Service.
* @Last Modified by: Sruti Desai
*
*/
define(['N/ui/serverWidget', 'N/email', 'N/runtime', 'N/search', 'N/record', 'N/http', 'N/log', 'N/redirect', 'N/format'],
function(ui, email, runtime, search, record, http, log, redirect, format) {
var baseURL = 'https://1048144.app.netsuite.com';
if (runtime.EnvType == "SANDBOX") {
baseURL = 'https://1048144-sb3.app.netsuite.com';
}
var zee = 0;
var role = runtime.getCurrentUser().role;
var userRole = runtime.getCurrentUser().role;
if (role == 1000) {
//Franchisee
zee = runtime.getCurrentUser();
}
function onRequest(context) {
if (context.request.method === 'GET') {
var form = ui.createForm({
title: ' ',
});
// View Closed-Lost MP Tickets
// Load jQuery
var inlineHtml = '<script src="https://code.jquery.com/jquery-1.12.4.min.js" integrity="PI:KEY:kgfhvu9qnh3mr6eel97y6fq2hezzol8zEND_PI" crossorigin="anonymous"></script>';
// Load Tooltip
inlineHtml += '<script src="https://unpkg.com/@popperjs/core@2"></script>';
// Load Bootstrap
inlineHtml += '<link rel="stylesheet" href="https://stackpath.bootstrapcdn.com/bootstrap/3.4.1/css/bootstrap.min.css" integrity="PI:KEY:vqbpgud2ghvjgm1n5hdgjnn5818fzsf2END_PI" crossorigin="anonymous">';
inlineHtml += '<script src="https://stackpath.bootstrapcdn.com/bootstrap/3.4.1/js/bootstrap.min.js" integrity="PI:KEY:ngw6fo1pu3tjgnp9jnlp7vnwvfqb9yn7END_PI" crossorigin="anonymous"></script>';
// Load DataTables
inlineHtml += '<link rel="stylesheet" type="text/css" href="//cdn.datatables.net/1.10.21/css/jquery.dataTables.min.css">';
inlineHtml += '<script type="text/javascript" charset="utf8" src="//cdn.datatables.net/1.10.21/js/jquery.dataTables.min.js"></script>';
// Load Bootstrap-Select
inlineHtml += '<link rel="stylesheet" href="https://cdn.jsdelivr.net/npm/bootstrap-select@1.13.14/dist/css/bootstrap-select.min.css">';
inlineHtml += '<script src="https://cdn.jsdelivr.net/npm/bootstrap-select@1.13.14/dist/js/bootstrap-select.min.js"></script>';
// Load Netsuite stylesheet and script
inlineHtml += '<link rel="stylesheet" href="https://1048144.app.netsuite.com/core/media/media.nl?id=2060796&c=1048144&h=9ee6accfd476c9cae718&_xt=.css"/>';
inlineHtml += '<script src="https://1048144.app.netsuite.com/core/media/media.nl?id=2060797&c=1048144&h=ef2cda20731d146b5e98&_xt=.js"></script>';
inlineHtml += '<link type="text/css" rel="stylesheet" href="https://1048144.app.netsuite.com/core/media/media.nl?id=2090583&c=1048144&h=a0ef6ac4e28f91203dfe&_xt=.css">';
inlineHtml += '<style>.mandatory{color:red;}</style>';
// Load "FixedHeader" Datatable extension
inlineHtml += '<link type="text/css" href="https://cdn.datatables.net/fixedheader/3.1.7/css/fixedHeader.dataTables.min.css" rel="stylesheet" />';
inlineHtml += '<script type="text/javascript" src="https://cdn.datatables.net/fixedheader/3.1.7/js/dataTables.fixedHeader.min.js"></script>';
//Load gyrocode extension for Datatbles
inlineHtml += '<link type="text/css" href="//gyrocode.github.io/jquery-datatables-checkboxes/1.2.12/css/dataTables.checkboxes.css" rel="stylesheet" />';
inlineHtml += '<script type="text/javascript" src="//gyrocode.github.io/jquery-datatables-checkboxes/1.2.12/js/dataTables.checkboxes.min.js"></script>';
// Load Netsuite stylesheet and script
inlineHtml += '<link rel="stylesheet" href="https://1048144.app.netsuite.com/core/media/media.nl?id=2060796&c=1048144&h=9ee6accfd476c9cae718&_xt=.css"/>';
inlineHtml += '<script src="https://1048144.app.netsuite.com/core/media/media.nl?id=2060797&c=1048144&h=ef2cda20731d146b5e98&_xt=.js"></script>';
inlineHtml += '<link type="text/css" rel="stylesheet" href="https://1048144.app.netsuite.com/core/media/media.nl?id=2090583&c=1048144&h=a0ef6ac4e28f91203dfe&_xt=.css">';
inlineHtml += '<style>.mandatory{color:red;} </style>';
// Define alert window.
inlineHtml += '<div class="container" style="margin-top:14px;" hidden><div id="alert" class="alert alert-danger fade in"></div></div>';
// Define information window.
inlineHtml += '<div class="container" hidden><p id="info" class="alert alert-info"></p></div>';
//inlineHtml += '<div style="background-color: #CFE0CE; min-height: 100vh; margin-top: -15px"><br/>';
inlineHtml += '<div style="margin-top: -40px"><br/>';
inlineHtml += '<button style="margin-left: 10px; margin-right: 5px; background-color: #FBEA51; color: #103D39; font-weight: 700; border-color: transparent; border-width: 2px; border-radius: 15px; height: 30px" type="button" id="opennewticket" onclick="">Open New Ticket</button>';
inlineHtml += '<button style="margin-left: 5px; margin-right: 5px; background-color: #FBEA51; color: #103D39; font-weight: 700; border-color: transparent; border-width: 2px; border-radius: 15px; height: 30px" type="button" id="viewopentickets" onclick="">View Open MP Tickets</button>';
inlineHtml += '<button style="margin-left: 5px; margin-right: 5px; background-color: #FBEA51; color: #103D39; font-weight: 700; border-color: transparent; border-width: 2px; border-radius: 15px; height: 30px" type="button" id="viewclosedtickets" onclick="">View Closed Tickets</button>';
// form.addSubmitButton({
// label: 'Open New Ticket'
// });
// form.addButton({
// id: 'custpage_view_open_tickets',
// label: 'View Open MP Tickets',
// functionName: 'viewOpenTickets()'
// });
// form.addButton({
// id: 'custpage_view_closed_tickets',
// label: 'View Closed Tickets',
// functionName: 'viewClosedTickets()'
// });
inlineHtml += '<h1 style="font-size: 25px; font-weight: 700; color: #103D39; text-align: center">View Closed-Lost MP Tickets</h1>'
inlineHtml += dateCreatedSection();
inlineHtml += tabsSection();
inlineHtml += '</div>';
form.addField({
id: 'preview_table',
type: ui.FieldType.INLINEHTML,
label: 'preview_table'
}).updateLayoutType({
layoutType: ui.FieldLayoutType.OUTSIDEBELOW
}).updateBreakType({
breakType: ui.FieldBreakType.STARTROW
}).defaultValue = inlineHtml;
form.addField({
id: 'custpage_selected_id',
type: ui.FieldType.TEXT,
label: 'Selected ID'
}).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
});
form.addField({
id: 'custpage_selector_type',
type: ui.FieldType.TEXT,
label: 'Selector Type'
}).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
});
form.clientScriptFileId = 4813455;//SB=4796344 PROD = 4813455
context.response.writePage(form);
} else {
}
}
/**
* The date input fields for the "Date Created" column filter.
* @return {String} inlineQty
*/
function dateCreatedSection() {
var inlineQty = '<div class="form-group container date_filter_section">';
inlineQty += '<div class="row">';
// Date from field
inlineQty += '<div class="col-xs-6 date_from">';
inlineQty += '<div class="input-group">';
inlineQty += '<span class="input-group-addon" id="date_from_text">DATE CREATED FROM</span>';
inlineQty += '<input id="date_from" class="form-control date_from" type="date"/>';
inlineQty += '</div></div>';
// Date to field
inlineQty += '<div class="col-xs-6 date_to">';
inlineQty += '<div class="input-group">';
inlineQty += '<span class="input-group-addon" id="date_to_text">DATE CREATED TO</span>';
inlineQty += '<input id="date_to" class="form-control date_to" type="date">';
inlineQty += '</div></div></div></div>';
return inlineQty;
}
/**
* The table that will display the tickets, based on their type.
* @param {String} selector
* @return {String} inlineQty
*/
function dataTablePreview(selector) {
var inlineQty = '<style>table#tickets-preview-' + selector + ' {font-size: 12px;text-align: center;border: none;}.dataTables_wrapper {font-size: 14px; }table#tickets-preview-' + selector + ' th{text-align: center;} .bolded{font-weight: bold;}</style>';
inlineQty += '<div style="width: 95%; margin: auto">';
inlineQty += '<table id="tickets-preview-' + selector + '" class="table table-responsive table-striped customer tablesorter" style="width: 100%; table-layout: fixed">';
inlineQty += '<thead style="color: white;background-color: #379E8F;">';
inlineQty += '<tr class="text-center">';
inlineQty += '</tr>';
inlineQty += '</thead>';
inlineQty += '<tbody id="result_tickets_' + selector + '"></tbody>';
inlineQty += '</table>';
inlineQty += '</div>'
return inlineQty;
}
function tabsSection() {
var inlineQty = '<div >';
// Tabs headers
inlineQty += '<style>.nav > li.active > a, .nav > li.active > a:focus, .nav > li.active > a:hover { background-color: #379E8F; color: #fff }';
inlineQty += '.nav > li > a, .nav > li > a:focus, .nav > li > a:hover { margin-left: 5px; margin-right: 5px; border: 2px solid #379E8F; color: #379E8F; }';
inlineQty += '</style>';
inlineQty += '<div style="width: 95%; margin:auto; margin-bottom: 30px"><ul class="nav nav-pills nav-justified" style="margin:0%; ">';
// Tabs headers
if (isFinanceRole(userRole)) {
//inlineQty += '<li role="presentation" class=""><a data-toggle="tab" href="#barcodes"><b>BARCODES</b></a></li>';
//inlineQty += '<li role="presentation" class=""><a data-toggle="tab" href="#customers"><b>CUSTOMERS</b></a></li>';
inlineQty += '<li role="presentation" class="active"><a data-toggle="tab" href="#invoices"><b>INVOICES</b></a></li>';
} else if (isDataAdminRole(userRole)) {
inlineQty += '<li role="presentation" class="active"><a data-toggle="tab" href="#barcodes"><b>BARCODES</b></a></li>';
//inlineQty += '<li role="presentation" class=""><a data-toggle="tab" href="#customers"><b>CUSTOMERS</b></a></li>';
inlineQty += '<li role="presentation" class=""><a data-toggle="tab" href="#invoices"><b>INVOICES</b></a></li>';
} else {
inlineQty += '<li role="presentation" class="active"><a data-toggle="tab" href="#barcodes"><b>BARCODES</b></a></li>';
//inlineQty += '<li role="presentation" class=""><a data-toggle="tab" href="#customers"><b>CUSTOMERS</b></a></li>';
}
inlineQty += '</ul></div>';
// Tabs content- BARCODES
inlineQty += '<div class="tab-content">';
if (!isFinanceRole(userRole)) {
inlineQty += '<div role="tabpanel" class="tab-pane active" id="barcodes">';
inlineQty += dataTablePreview('barcodes');
inlineQty += '</div>';
}
if (isFinanceRole(userRole) || isDataAdminRole(userRole)) {
if (isFinanceRole(userRole)) {
inlineQty += '<div role="tabpanel" class="tab-pane active" id="invoices">';
} else {
inlineQty += '<div role="tabpanel" class="tab-pane" id="invoices">';
}
inlineQty += dataTablePreview('invoices');
inlineQty += '</div>';
}
inlineQty += '</div></div>';
return inlineQty;
}
/**
* Whether the user is from the finance team,
* or a Data Systems Co-ordinator, MailPlus Administration or Administrator user.
* @param {Number} userRole
* @returns {Boolean}
*/
function isFinanceRole(userRole) {
// 1001, 1031 and 1023 are finance roles
// 1032 is the Data Systems Co-ordinator role (to be deleted in prod)
// 1006 is the Mail Plus Administration role.
// 3 is the Administrator role.
return ((userRole == 1001 || userRole == 1031 || userRole == 1023));
}
/**
* Whether the user is from the Data Systems Co-ordinator team,
* or an administrator
* @param {Number} userRole
* @returns {Boolean}
*/
function isDataAdminRole(userRole){
return ((userRole == 1032) || (userRole == 3) || (userRole == 1006));
}
function isNullorEmpty(strVal) {
return (strVal == null || strVal == '' || strVal == 'null' || strVal == undefined || strVal == 'undefined' || strVal == '- None -');
}
return {
onRequest: onRequest
};
}); |
/**
* @NApiVersion 2.1
*/
// This script sends an email with an attachment.
require(['N/email', 'N/record', 'N/file'], (email, record, file) => {
const senderId = -515;
const recipientEmail = 'notify@myCompany.com';
let timeStamp = new Date().getUTCMilliseconds();
let recipient = record.create({
type: record.Type.CUSTOMER,
isDynamic: true
});
recipient.setValue({
fieldId: 'subsidiary',
value: '1'
});
recipient.setValue({
fieldId: 'companyname',
value: 'Test Company' + timeStamp
});
recipient.setValue({
fieldId: 'email',
value: recipientEmail
});
let recipientId = recipient.save();
let fileObj = file.load({
id: 88
});
email.send({
author: senderId,
recipients: recipientId,
subject: 'Test Sample Email Module',
body: 'email body',
attachments: [fileObj],
relatedRecords: {
entityId: recipientId,
customRecord: {
id: recordId,
recordType: recordTypeId
}
}
});
}); | 303 | [{"tag": "EMAIL", "value": "notify@myCompany.com", "start": 205, "end": 225}] | true | 1 | /**
* @NApiVersion 2.1
*/
// This script sends an email with an attachment.
require(['N/email', 'N/record', 'N/file'], (email, record, file) => {
const senderId = -515;
const recipientEmail = 'kenaa@example.com';
let timeStamp = new Date().getUTCMilliseconds();
let recipient = record.create({
type: record.Type.CUSTOMER,
isDynamic: true
});
recipient.setValue({
fieldId: 'subsidiary',
value: '1'
});
recipient.setValue({
fieldId: 'companyname',
value: 'Test Company' + timeStamp
});
recipient.setValue({
fieldId: 'email',
value: recipientEmail
});
let recipientId = recipient.save();
let fileObj = file.load({
id: 88
});
email.send({
author: senderId,
recipients: recipientId,
subject: 'Test Sample Email Module',
body: 'email body',
attachments: [fileObj],
relatedRecords: {
entityId: recipientId,
customRecord: {
id: recordId,
recordType: recordTypeId
}
}
});
}); | true | /**
* @NApiVersion 2.1
*/
// This script sends an email with an attachment.
require(['N/email', 'N/record', 'N/file'], (email, record, file) => {
const senderId = -515;
const recipientEmail = 'PI:EMAIL:kenaa@example.comEND_PI';
let timeStamp = new Date().getUTCMilliseconds();
let recipient = record.create({
type: record.Type.CUSTOMER,
isDynamic: true
});
recipient.setValue({
fieldId: 'subsidiary',
value: '1'
});
recipient.setValue({
fieldId: 'companyname',
value: 'Test Company' + timeStamp
});
recipient.setValue({
fieldId: 'email',
value: recipientEmail
});
let recipientId = recipient.save();
let fileObj = file.load({
id: 88
});
email.send({
author: senderId,
recipients: recipientId,
subject: 'Test Sample Email Module',
body: 'email body',
attachments: [fileObj],
relatedRecords: {
entityId: recipientId,
customRecord: {
id: recordId,
recordType: recordTypeId
}
}
});
}); |
/**
* @NApiVersion 2.x
* @NScriptType Suitelet
* @NModuleScope Public
*/
/*
------------------------------------------------------------------------------------------
Script Information
------------------------------------------------------------------------------------------
Name:
Inventory Balance Utility
ID:
_inventory_history
Description
A utility for looking up the ending balance of an item for a specified day.
------------------------------------------------------------------------------------------
Developer(s)
------------------------------------------------------------------------------------------
Tim Dietrich
• timdietrich@me.com
• https://timdietrich.me
------------------------------------------------------------------------------------------
History
------------------------------------------------------------------------------------------
20201105 - Tim Dietrich
• Initial version.
*/
var
log,
query,
serverWidget,
historyRows = 100;
define( [ 'N/log', 'N/query', 'N/ui/serverWidget' ], main );
function main( logModule, queryModule, serverWidgetModule ) {
// Set module references.
log = logModule;
query= queryModule;
serverWidget = serverWidgetModule;
return {
onRequest: function( context ) {
// Create a form.
var form = serverWidget.createForm(
{
title: 'Inventory Balance History',
hideNavBar: false
}
);
// Add a submit button.
form.addSubmitButton( { label: 'Get History' } );
// Add an "Item ID" field.
var itemField = form.addField(
{
id: 'custpage_field_itemid',
type: serverWidget.FieldType.TEXT,
label: 'Item Name / Number'
}
);
// Add a "Date" field.
var dateField = form.addField(
{
id: 'custpage_field_date',
type: serverWidget.FieldType.DATE,
label: 'Show Ending Balance For Date'
}
);
// Make both fields mandatory.
itemField.isMandatory = true;
dateField.isMandatory = true;
// If the form has been submitted...
if ( context.request.method == 'POST' ) {
// Set defaults for the item and date field values.
itemField.defaultValue = context.request.parameters.custpage_field_itemid;
dateField.defaultValue = context.request.parameters.custpage_field_date;
// Process the form.
formProcess( context, form );
}
// Display the form.
context.response.writePage( form );
}
}
}
function formProcess( context, form ) {
var theQuery = '';
theQuery += 'SELECT ';
theQuery += 'TranDate AS Date, ';
theQuery += 'Type, ';
theQuery += '\'<a href="/app/accounting/transactions/transaction.nl?id=\' || TransactionID || \'" target="_new">\' || TranID || \'</a>\' AS TransID, ';
theQuery += 'AltName, ';
theQuery += '( Qty_Balance - Quantity ) AS Beginning_Balance, ';
theQuery += 'Quantity, ';
theQuery += 'Qty_Balance AS Ending_Balance ';
theQuery += 'FROM ( ';
theQuery += 'SELECT * FROM ( ';
theQuery += 'SELECT ';
theQuery += 'TransactionLine.Transaction AS TransactionID, ';
theQuery += 'Transaction.TranDate, ';
theQuery += 'Transaction.Type, ';
theQuery += 'Transaction.TranID, ';
theQuery += 'TransactionLine.ID AS TransLineID, ';
theQuery += 'TransactionLine.Rate, ';
theQuery += 'TransactionLine.NetAmount, ';
theQuery += 'TransactionLine.Quantity, ';
theQuery += 'Entity.AltName, ';
theQuery += 'SUM( TransactionLine.Quantity ) ';
theQuery += 'OVER ( ';
theQuery += 'ORDER BY ';
theQuery += 'Transaction.TranDate, ';
theQuery += 'Transaction.ID, ';
theQuery += 'TransactionLine.ID ';
theQuery += 'RANGE UNBOUNDED PRECEDING ';
theQuery += ') Qty_Balance ';
theQuery += 'FROM ';
theQuery += 'Item ';
theQuery += 'INNER JOIN TransactionLine ON ';
theQuery += '( TransactionLine.Item = Item.ID ) ';
theQuery += 'INNER JOIN Transaction ON ';
theQuery += '( Transaction.ID = TransactionLine.Transaction ) ';
theQuery += 'LEFT OUTER JOIN Entity ON ';
theQuery += '( Entity.ID = Transaction.Entity ) ';
theQuery += 'WHERE ';
theQuery += '( Item.ItemID = \'' + context.request.parameters.custpage_field_itemid + '\' ) ';
theQuery += 'AND ( TransactionLine.IsInventoryAffecting = \'T\' ) ';
theQuery += 'AND ( Transaction.Voided = \'F\' ) ';
theQuery += 'ORDER BY ';
theQuery += 'Transaction.TranDate, ';
theQuery += 'Transaction.ID, ';
theQuery += 'TransactionLine.ID ';
theQuery += ') ';
theQuery += 'WHERE ';
theQuery += '( TranDate <= TO_DATE( \'' + context.request.parameters.custpage_field_date + '\', \'MM/DD/YYYY\' ) ) ';
theQuery += 'ORDER BY ';
theQuery += 'TranDate DESC, TransactionID DESC, TransLineID DESC ';
theQuery += ') ';
theQuery += 'WHERE ( ROWNUM <= ' + historyRows + ' ) ';
try {
// Run the query.
var queryResults = query.runSuiteQL(
{
query: theQuery
}
);
// Get the mapped results.
var records = queryResults.asMappedResults();
// If records were returned...
if ( records.length > 0 ) {
// Create a sublist for the results.
var resultsSublist = form.addSublist(
{
id : 'results_sublist',
label : 'Balance History',
type : serverWidget.SublistType.LIST
}
);
// Get the column names.
var columnNames = Object.keys( records[0] );
// Loop over the column names...
for ( i = 0; i < columnNames.length; i++ ) {
// Add the column to the sublist as a field.
resultsSublist.addField(
{
id: 'custpage_results_sublist_col_' + i,
type: serverWidget.FieldType.TEXT,
label: columnNames[i]
}
);
}
// Add the records to the sublist...
for ( r = 0; r < records.length; r++ ) {
// Get the record.
var record = records[r];
// Loop over the columns...
for ( c = 0; c < columnNames.length; c++ ) {
// Get the column name.
var column = columnNames[c];
// Get the column value.
var value = record[column];
// If the column has a value...
if ( value != null ) {
// Get the value as a string.
value = value.toString();
// If the value is too long to be displayed in the sublist...
if ( value.length > 300 ) {
// Truncate the value.
value = value.substring( 0, 297 ) + '...';
}
// Add the column value.
resultsSublist.setSublistValue(
{
id : 'custpage_results_sublist_col_' + c,
line : r,
value : value
}
);
}
}
}
// Add an inline HTML field so that JavaScript can be injected.
var jsField = form.addField(
{
id: 'custpage_field_js',
type: serverWidget.FieldType.INLINEHTML,
label: 'Javascript'
}
);
// Add Javascript to make the first row bold, and add a tooltip.
jsField.defaultValue = '<script>\r\n';
jsField.defaultValue += 'document.addEventListener(\'DOMContentLoaded\', function() {';
jsField.defaultValue += 'document.getElementById("results_sublistrow0").style["font-weight"]="bold";\r\n';
jsField.defaultValue += 'document.getElementById("results_sublistrow0").title="This is the balance as of ' + context.request.parameters.custpage_field_date + '.";\r\n';
jsField.defaultValue += '}, false);';
jsField.defaultValue += '</script>';
} else {
// Add an "Error" field.
var errorField = form.addField(
{
id: 'custpage_field_error',
type: serverWidget.FieldType.TEXT,
label: 'Error'
}
);
errorField.defaultValue = 'No history found for: ' + context.request.parameters.custpage_field_itemid;
// Add an inline HTML field so that JavaScript can be injected.
var jsField = form.addField(
{
id: 'custpage_field_js',
type: serverWidget.FieldType.INLINEHTML,
label: 'Javascript'
}
);
// Add Javascript to make the error field red.
jsField.defaultValue = '<script>\r\n';
jsField.defaultValue += 'document.addEventListener(\'DOMContentLoaded\', function() {';
jsField.defaultValue += 'document.getElementById("custpage_field_error").style.background="red";\r\n';
jsField.defaultValue += 'document.getElementById("custpage_field_error").style.color="white";\r\n';
jsField.defaultValue += '}, false);';
jsField.defaultValue += '</script>';
}
} catch( e ) {
var errorField = form.addField(
{
id: 'custpage_field_error',
type: serverWidget.FieldType.LONGTEXT,
label: 'Error'
}
);
errorField.defaultValue = e.message;
}
} | 583 | [{"tag": "EMAIL", "value": "timdietrich@me.com", "start": 639, "end": 657}] | true | 1 | /**
* @NApiVersion 2.x
* @NScriptType Suitelet
* @NModuleScope Public
*/
/*
------------------------------------------------------------------------------------------
Script Information
------------------------------------------------------------------------------------------
Name:
Inventory Balance Utility
ID:
_inventory_history
Description
A utility for looking up the ending balance of an item for a specified day.
------------------------------------------------------------------------------------------
Developer(s)
------------------------------------------------------------------------------------------
Tim Dietrich
• ychag@example.com
• https://timdietrich.me
------------------------------------------------------------------------------------------
History
------------------------------------------------------------------------------------------
20201105 - Tim Dietrich
• Initial version.
*/
var
log,
query,
serverWidget,
historyRows = 100;
define( [ 'N/log', 'N/query', 'N/ui/serverWidget' ], main );
function main( logModule, queryModule, serverWidgetModule ) {
// Set module references.
log = logModule;
query= queryModule;
serverWidget = serverWidgetModule;
return {
onRequest: function( context ) {
// Create a form.
var form = serverWidget.createForm(
{
title: 'Inventory Balance History',
hideNavBar: false
}
);
// Add a submit button.
form.addSubmitButton( { label: 'Get History' } );
// Add an "Item ID" field.
var itemField = form.addField(
{
id: 'custpage_field_itemid',
type: serverWidget.FieldType.TEXT,
label: 'Item Name / Number'
}
);
// Add a "Date" field.
var dateField = form.addField(
{
id: 'custpage_field_date',
type: serverWidget.FieldType.DATE,
label: 'Show Ending Balance For Date'
}
);
// Make both fields mandatory.
itemField.isMandatory = true;
dateField.isMandatory = true;
// If the form has been submitted...
if ( context.request.method == 'POST' ) {
// Set defaults for the item and date field values.
itemField.defaultValue = context.request.parameters.custpage_field_itemid;
dateField.defaultValue = context.request.parameters.custpage_field_date;
// Process the form.
formProcess( context, form );
}
// Display the form.
context.response.writePage( form );
}
}
}
function formProcess( context, form ) {
var theQuery = '';
theQuery += 'SELECT ';
theQuery += 'TranDate AS Date, ';
theQuery += 'Type, ';
theQuery += '\'<a href="/app/accounting/transactions/transaction.nl?id=\' || TransactionID || \'" target="_new">\' || TranID || \'</a>\' AS TransID, ';
theQuery += 'AltName, ';
theQuery += '( Qty_Balance - Quantity ) AS Beginning_Balance, ';
theQuery += 'Quantity, ';
theQuery += 'Qty_Balance AS Ending_Balance ';
theQuery += 'FROM ( ';
theQuery += 'SELECT * FROM ( ';
theQuery += 'SELECT ';
theQuery += 'TransactionLine.Transaction AS TransactionID, ';
theQuery += 'Transaction.TranDate, ';
theQuery += 'Transaction.Type, ';
theQuery += 'Transaction.TranID, ';
theQuery += 'TransactionLine.ID AS TransLineID, ';
theQuery += 'TransactionLine.Rate, ';
theQuery += 'TransactionLine.NetAmount, ';
theQuery += 'TransactionLine.Quantity, ';
theQuery += 'Entity.AltName, ';
theQuery += 'SUM( TransactionLine.Quantity ) ';
theQuery += 'OVER ( ';
theQuery += 'ORDER BY ';
theQuery += 'Transaction.TranDate, ';
theQuery += 'Transaction.ID, ';
theQuery += 'TransactionLine.ID ';
theQuery += 'RANGE UNBOUNDED PRECEDING ';
theQuery += ') Qty_Balance ';
theQuery += 'FROM ';
theQuery += 'Item ';
theQuery += 'INNER JOIN TransactionLine ON ';
theQuery += '( TransactionLine.Item = Item.ID ) ';
theQuery += 'INNER JOIN Transaction ON ';
theQuery += '( Transaction.ID = TransactionLine.Transaction ) ';
theQuery += 'LEFT OUTER JOIN Entity ON ';
theQuery += '( Entity.ID = Transaction.Entity ) ';
theQuery += 'WHERE ';
theQuery += '( Item.ItemID = \'' + context.request.parameters.custpage_field_itemid + '\' ) ';
theQuery += 'AND ( TransactionLine.IsInventoryAffecting = \'T\' ) ';
theQuery += 'AND ( Transaction.Voided = \'F\' ) ';
theQuery += 'ORDER BY ';
theQuery += 'Transaction.TranDate, ';
theQuery += 'Transaction.ID, ';
theQuery += 'TransactionLine.ID ';
theQuery += ') ';
theQuery += 'WHERE ';
theQuery += '( TranDate <= TO_DATE( \'' + context.request.parameters.custpage_field_date + '\', \'MM/DD/YYYY\' ) ) ';
theQuery += 'ORDER BY ';
theQuery += 'TranDate DESC, TransactionID DESC, TransLineID DESC ';
theQuery += ') ';
theQuery += 'WHERE ( ROWNUM <= ' + historyRows + ' ) ';
try {
// Run the query.
var queryResults = query.runSuiteQL(
{
query: theQuery
}
);
// Get the mapped results.
var records = queryResults.asMappedResults();
// If records were returned...
if ( records.length > 0 ) {
// Create a sublist for the results.
var resultsSublist = form.addSublist(
{
id : 'results_sublist',
label : 'Balance History',
type : serverWidget.SublistType.LIST
}
);
// Get the column names.
var columnNames = Object.keys( records[0] );
// Loop over the column names...
for ( i = 0; i < columnNames.length; i++ ) {
// Add the column to the sublist as a field.
resultsSublist.addField(
{
id: 'custpage_results_sublist_col_' + i,
type: serverWidget.FieldType.TEXT,
label: columnNames[i]
}
);
}
// Add the records to the sublist...
for ( r = 0; r < records.length; r++ ) {
// Get the record.
var record = records[r];
// Loop over the columns...
for ( c = 0; c < columnNames.length; c++ ) {
// Get the column name.
var column = columnNames[c];
// Get the column value.
var value = record[column];
// If the column has a value...
if ( value != null ) {
// Get the value as a string.
value = value.toString();
// If the value is too long to be displayed in the sublist...
if ( value.length > 300 ) {
// Truncate the value.
value = value.substring( 0, 297 ) + '...';
}
// Add the column value.
resultsSublist.setSublistValue(
{
id : 'custpage_results_sublist_col_' + c,
line : r,
value : value
}
);
}
}
}
// Add an inline HTML field so that JavaScript can be injected.
var jsField = form.addField(
{
id: 'custpage_field_js',
type: serverWidget.FieldType.INLINEHTML,
label: 'Javascript'
}
);
// Add Javascript to make the first row bold, and add a tooltip.
jsField.defaultValue = '<script>\r\n';
jsField.defaultValue += 'document.addEventListener(\'DOMContentLoaded\', function() {';
jsField.defaultValue += 'document.getElementById("results_sublistrow0").style["font-weight"]="bold";\r\n';
jsField.defaultValue += 'document.getElementById("results_sublistrow0").title="This is the balance as of ' + context.request.parameters.custpage_field_date + '.";\r\n';
jsField.defaultValue += '}, false);';
jsField.defaultValue += '</script>';
} else {
// Add an "Error" field.
var errorField = form.addField(
{
id: 'custpage_field_error',
type: serverWidget.FieldType.TEXT,
label: 'Error'
}
);
errorField.defaultValue = 'No history found for: ' + context.request.parameters.custpage_field_itemid;
// Add an inline HTML field so that JavaScript can be injected.
var jsField = form.addField(
{
id: 'custpage_field_js',
type: serverWidget.FieldType.INLINEHTML,
label: 'Javascript'
}
);
// Add Javascript to make the error field red.
jsField.defaultValue = '<script>\r\n';
jsField.defaultValue += 'document.addEventListener(\'DOMContentLoaded\', function() {';
jsField.defaultValue += 'document.getElementById("custpage_field_error").style.background="red";\r\n';
jsField.defaultValue += 'document.getElementById("custpage_field_error").style.color="white";\r\n';
jsField.defaultValue += '}, false);';
jsField.defaultValue += '</script>';
}
} catch( e ) {
var errorField = form.addField(
{
id: 'custpage_field_error',
type: serverWidget.FieldType.LONGTEXT,
label: 'Error'
}
);
errorField.defaultValue = e.message;
}
} | true | /**
* @NApiVersion 2.x
* @NScriptType Suitelet
* @NModuleScope Public
*/
/*
------------------------------------------------------------------------------------------
Script Information
------------------------------------------------------------------------------------------
Name:
Inventory Balance Utility
ID:
_inventory_history
Description
A utility for looking up the ending balance of an item for a specified day.
------------------------------------------------------------------------------------------
Developer(s)
------------------------------------------------------------------------------------------
Tim Dietrich
• PI:EMAIL:ychag@example.comEND_PI
• https://timdietrich.me
------------------------------------------------------------------------------------------
History
------------------------------------------------------------------------------------------
20201105 - Tim Dietrich
• Initial version.
*/
var
log,
query,
serverWidget,
historyRows = 100;
define( [ 'N/log', 'N/query', 'N/ui/serverWidget' ], main );
function main( logModule, queryModule, serverWidgetModule ) {
// Set module references.
log = logModule;
query= queryModule;
serverWidget = serverWidgetModule;
return {
onRequest: function( context ) {
// Create a form.
var form = serverWidget.createForm(
{
title: 'Inventory Balance History',
hideNavBar: false
}
);
// Add a submit button.
form.addSubmitButton( { label: 'Get History' } );
// Add an "Item ID" field.
var itemField = form.addField(
{
id: 'custpage_field_itemid',
type: serverWidget.FieldType.TEXT,
label: 'Item Name / Number'
}
);
// Add a "Date" field.
var dateField = form.addField(
{
id: 'custpage_field_date',
type: serverWidget.FieldType.DATE,
label: 'Show Ending Balance For Date'
}
);
// Make both fields mandatory.
itemField.isMandatory = true;
dateField.isMandatory = true;
// If the form has been submitted...
if ( context.request.method == 'POST' ) {
// Set defaults for the item and date field values.
itemField.defaultValue = context.request.parameters.custpage_field_itemid;
dateField.defaultValue = context.request.parameters.custpage_field_date;
// Process the form.
formProcess( context, form );
}
// Display the form.
context.response.writePage( form );
}
}
}
function formProcess( context, form ) {
var theQuery = '';
theQuery += 'SELECT ';
theQuery += 'TranDate AS Date, ';
theQuery += 'Type, ';
theQuery += '\'<a href="/app/accounting/transactions/transaction.nl?id=\' || TransactionID || \'" target="_new">\' || TranID || \'</a>\' AS TransID, ';
theQuery += 'AltName, ';
theQuery += '( Qty_Balance - Quantity ) AS Beginning_Balance, ';
theQuery += 'Quantity, ';
theQuery += 'Qty_Balance AS Ending_Balance ';
theQuery += 'FROM ( ';
theQuery += 'SELECT * FROM ( ';
theQuery += 'SELECT ';
theQuery += 'TransactionLine.Transaction AS TransactionID, ';
theQuery += 'Transaction.TranDate, ';
theQuery += 'Transaction.Type, ';
theQuery += 'Transaction.TranID, ';
theQuery += 'TransactionLine.ID AS TransLineID, ';
theQuery += 'TransactionLine.Rate, ';
theQuery += 'TransactionLine.NetAmount, ';
theQuery += 'TransactionLine.Quantity, ';
theQuery += 'Entity.AltName, ';
theQuery += 'SUM( TransactionLine.Quantity ) ';
theQuery += 'OVER ( ';
theQuery += 'ORDER BY ';
theQuery += 'Transaction.TranDate, ';
theQuery += 'Transaction.ID, ';
theQuery += 'TransactionLine.ID ';
theQuery += 'RANGE UNBOUNDED PRECEDING ';
theQuery += ') Qty_Balance ';
theQuery += 'FROM ';
theQuery += 'Item ';
theQuery += 'INNER JOIN TransactionLine ON ';
theQuery += '( TransactionLine.Item = Item.ID ) ';
theQuery += 'INNER JOIN Transaction ON ';
theQuery += '( Transaction.ID = TransactionLine.Transaction ) ';
theQuery += 'LEFT OUTER JOIN Entity ON ';
theQuery += '( Entity.ID = Transaction.Entity ) ';
theQuery += 'WHERE ';
theQuery += '( Item.ItemID = \'' + context.request.parameters.custpage_field_itemid + '\' ) ';
theQuery += 'AND ( TransactionLine.IsInventoryAffecting = \'T\' ) ';
theQuery += 'AND ( Transaction.Voided = \'F\' ) ';
theQuery += 'ORDER BY ';
theQuery += 'Transaction.TranDate, ';
theQuery += 'Transaction.ID, ';
theQuery += 'TransactionLine.ID ';
theQuery += ') ';
theQuery += 'WHERE ';
theQuery += '( TranDate <= TO_DATE( \'' + context.request.parameters.custpage_field_date + '\', \'MM/DD/YYYY\' ) ) ';
theQuery += 'ORDER BY ';
theQuery += 'TranDate DESC, TransactionID DESC, TransLineID DESC ';
theQuery += ') ';
theQuery += 'WHERE ( ROWNUM <= ' + historyRows + ' ) ';
try {
// Run the query.
var queryResults = query.runSuiteQL(
{
query: theQuery
}
);
// Get the mapped results.
var records = queryResults.asMappedResults();
// If records were returned...
if ( records.length > 0 ) {
// Create a sublist for the results.
var resultsSublist = form.addSublist(
{
id : 'results_sublist',
label : 'Balance History',
type : serverWidget.SublistType.LIST
}
);
// Get the column names.
var columnNames = Object.keys( records[0] );
// Loop over the column names...
for ( i = 0; i < columnNames.length; i++ ) {
// Add the column to the sublist as a field.
resultsSublist.addField(
{
id: 'custpage_results_sublist_col_' + i,
type: serverWidget.FieldType.TEXT,
label: columnNames[i]
}
);
}
// Add the records to the sublist...
for ( r = 0; r < records.length; r++ ) {
// Get the record.
var record = records[r];
// Loop over the columns...
for ( c = 0; c < columnNames.length; c++ ) {
// Get the column name.
var column = columnNames[c];
// Get the column value.
var value = record[column];
// If the column has a value...
if ( value != null ) {
// Get the value as a string.
value = value.toString();
// If the value is too long to be displayed in the sublist...
if ( value.length > 300 ) {
// Truncate the value.
value = value.substring( 0, 297 ) + '...';
}
// Add the column value.
resultsSublist.setSublistValue(
{
id : 'custpage_results_sublist_col_' + c,
line : r,
value : value
}
);
}
}
}
// Add an inline HTML field so that JavaScript can be injected.
var jsField = form.addField(
{
id: 'custpage_field_js',
type: serverWidget.FieldType.INLINEHTML,
label: 'Javascript'
}
);
// Add Javascript to make the first row bold, and add a tooltip.
jsField.defaultValue = '<script>\r\n';
jsField.defaultValue += 'document.addEventListener(\'DOMContentLoaded\', function() {';
jsField.defaultValue += 'document.getElementById("results_sublistrow0").style["font-weight"]="bold";\r\n';
jsField.defaultValue += 'document.getElementById("results_sublistrow0").title="This is the balance as of ' + context.request.parameters.custpage_field_date + '.";\r\n';
jsField.defaultValue += '}, false);';
jsField.defaultValue += '</script>';
} else {
// Add an "Error" field.
var errorField = form.addField(
{
id: 'custpage_field_error',
type: serverWidget.FieldType.TEXT,
label: 'Error'
}
);
errorField.defaultValue = 'No history found for: ' + context.request.parameters.custpage_field_itemid;
// Add an inline HTML field so that JavaScript can be injected.
var jsField = form.addField(
{
id: 'custpage_field_js',
type: serverWidget.FieldType.INLINEHTML,
label: 'Javascript'
}
);
// Add Javascript to make the error field red.
jsField.defaultValue = '<script>\r\n';
jsField.defaultValue += 'document.addEventListener(\'DOMContentLoaded\', function() {';
jsField.defaultValue += 'document.getElementById("custpage_field_error").style.background="red";\r\n';
jsField.defaultValue += 'document.getElementById("custpage_field_error").style.color="white";\r\n';
jsField.defaultValue += '}, false);';
jsField.defaultValue += '</script>';
}
} catch( e ) {
var errorField = form.addField(
{
id: 'custpage_field_error',
type: serverWidget.FieldType.LONGTEXT,
label: 'Error'
}
);
errorField.defaultValue = e.message;
}
} |
/**
* @NApiVersion 2.1
* @NScriptType ScheduledScript
*/
define(['N/https', 'N/record', 'N/search'],
/**
* @param{https} https
* @param{record} record
* @param{search} search
*/
(https, record, search) => {
/**
* Defines the Scheduled script trigger point.
* @param {Object} scriptContext
* @param {string} scriptContext.type - Script execution context. Use values from the scriptContext.InvocationType enum.
* @since 2015.2
*/
const execute = (scriptContext) => {
try {
// Buscar plantas que tienen SGC Local
var locationsArray = search.create({
type: "customrecord_ptg_folio_sgc_local",
filters:
[],
columns:
[
search.createColumn({
name: "internalid",
sort: search.Sort.ASC,
label: "SGC Local ID"
}),
search.createColumn({ name: "custrecord_ptg_sgc_local_folio", label: "Folio" }),
search.createColumn({
name: "internalid",
join: "CUSTRECORD_PTG_SGC_LOCAL_PLANTA",
label: "Internal ID"
}),
search.createColumn({ name: "custrecord_ptg_sgc_local_planta", label: "Planta" }),
search.createColumn({
name: "custrecord_ptg_ip_sgc",
join: "CUSTRECORD_PTG_SGC_LOCAL_PLANTA",
label: "PTG - IP SGC"
})
]
});
let locationsArrayCount = locationsArray.runPaged().count;
let locationsArrayResult = locationsArray.run().getRange(0, locationsArrayCount);
let clientesActualizados = 0;
locationsArrayResult.forEach(location => {
let sgc_id = location.getValue({ name: "internalid" });
let location_id = location.getValue({ name: "internalid", join: "CUSTRECORD_PTG_SGC_LOCAL_PLANTA" });
let planta = location.getValue({ name: "custrecord_ptg_sgc_local_planta" });
let ip = location.getValue({ name: "custrecord_ptg_ip_sgc", join: "CUSTRECORD_PTG_SGC_LOCAL_PLANTA" });
log.audit('Entra en la ubicación', `SGC ID: ${sgc_id} - Location Id: ${location_id} - Nombre Planta: ${planta} - IP: ${ip}`);
let itemSearchObj = search.create({
type: search.Type.CUSTOMER,
filters: [
['custentity_ptg_cliente_act_sgc', 'is', 'T'],
],
columns:
[
"entityid",
"altname",
"custentity_ptg_plantarelacionada_"
]
});
let searchResultCount = itemSearchObj.runPaged().count;
log.debug("itemSearchObj result count", searchResultCount);
let startGeneral = 0;
let endGeneral = searchResultCount;
let singleresults = itemSearchObj.run().getRange({ start: startGeneral, end: endGeneral });
let credentials = {
host: ip, // Cambia por el IP de la location
user: 'root',
password: 'root',
db: 'sgc',
location: location_id
};
// let credentials = {
// host: '195.179.237.153', // Cambia por el IP de la location
// user: 'u570911546_sgc',
// password: '7837336aA',
// db: 'u570911546_sgc',
// location: location_id
// };
let data = {
credentials,
clientes: [],
}
let url = `https://ba2a-177-226-112-81.ngrok.io/api/syncClientes`;
// let url = `https://i-ptg-sgclc-middleware-api-dtt-middleware.apps.mw-cluster.kt77.p1.openshiftapps.com/api/syncClientes`;
singleresults.forEach(cliente => {
try {
// Find if custentity_ptg_plantarelacionada_ exist whitin the location array
let plantarelacionada = cliente.getValue({ name: "custentity_ptg_plantarelacionada_" });
if (plantarelacionada === location_id) {
let clientRecord = record.load({ type: 'customer', id: cliente.getValue({ name: "entityid" }) });
let client = {
cuenta: clientRecord.getValue({ fieldId: 'entityid' }),
num_ruta: clientRecord.getValue({ fieldId: 'custrecord_ptg_ruta_asignada' }),
Nombre: clientRecord.getValue({ fieldId: 'altname' }),
Domicilio: clientRecord.getValue({ fieldId: 'defaultaddress' }),
Colonia: clientRecord.getValue({ fieldId: 'custrecord_ptg_colonia_ruta' }),
CP: clientRecord.getValue({ fieldId: 'custrecord_ptg_codigo_postal' }),
Ciudad: clientRecord.getValue({ fieldId: 'city' }),
RFC: clientRecord.getValue({ fieldId: 'custentity_mx_rfc' }),
Telefono: clientRecord.getValue({ fieldId: 'custrecord_ptg_telefono_principal' }),
Derechos: '0002',
Contador: '1',
Comentario1: '',
Comentario2: '@14',
id_precio: clientRecord.getValue({ fieldId: 'custrecord_ptg_precio_' }),
id_impuesto: '2',
GPS: '89 59.9999N 179 59.9999E',
Tiempo_inicio: '12:00:00',
Tiempo_fin: '11:59:00',
CURP: clientRecord.getValue({ fieldId: 'custrecord_ptg_numero_contrato' }),
Saldo: '0',
PrecioComer: '0',
num_fact: '1',
observacion2: 'Observacion 2',
observacion1: 'Observacion 1',
observacion3: 'Observacion 3',
observacion4: 'Observacion 4',
observacion5: 'Observacion 5',
observacion6: 'Observacion 6',
observacion7: 'Observacion 7',
observacion8: 'Observacion 8',
observacion9: 'Observacion 9',
observacion10: 'Observacion 10',
}
data.clientes.push(client);
}
} catch (error) {
// log.error({
// title: `Error`,
// details: `${error}`
// });
}
});
let headers = {
'content-type': 'application/json',
'accept': 'application/json'
}
log.audit({
title: `Envio de datos`,
details: `${JSON.stringify(data)}`
});
let response = https.post({
url: url,
headers: headers,
body: JSON.stringify(data)
});
log.debug('response', response.body);
// Update clientes with new status
let clientes = JSON.parse(response.body).clientes;
let status = JSON.parse(response.body).status || false;
log.audit({
title: `Clientes:`,
details: clientes
})
if (status) {
clientes.forEach(cliente => {
try {
let clientRecord = record.load({
type: record.Type.CUSTOMER,
id: cliente.data.cuenta
});
clientRecord.setValue({ fieldId: 'custentity_ptg_cliente_act_sgc', value: false });
clientRecord.save();
clientesActualizados++;
log.audit({
title: `Cliente:`,
details: `${cliente.data.cuenta} - ${cliente.data.Nombre} Actualizado`
});
} catch (error) {
log.error({
title: `Error al actualizar cliente:`,
details: `${error}`
});
}
});
} else {
log.error({
title: `Error`,
details: `${JSON.parse(response.body).message}`
});
}
});
log.audit({
title: `Proceso finalizado...`,
details: `Clientes actualizados: ${clientesActualizados}`
});
} catch (error) {
log.debug('Error scheduled:', error)
}
}
return { execute }
});
| 715 | [{"tag": "IP_ADDRESS", "value": "195.179.237.153", "start": 3698, "end": 3713}] | true | 1 | /**
* @NApiVersion 2.1
* @NScriptType ScheduledScript
*/
define(['N/https', 'N/record', 'N/search'],
/**
* @param{https} https
* @param{record} record
* @param{search} search
*/
(https, record, search) => {
/**
* Defines the Scheduled script trigger point.
* @param {Object} scriptContext
* @param {string} scriptContext.type - Script execution context. Use values from the scriptContext.InvocationType enum.
* @since 2015.2
*/
const execute = (scriptContext) => {
try {
// Buscar plantas que tienen SGC Local
var locationsArray = search.create({
type: "customrecord_ptg_folio_sgc_local",
filters:
[],
columns:
[
search.createColumn({
name: "internalid",
sort: search.Sort.ASC,
label: "SGC Local ID"
}),
search.createColumn({ name: "custrecord_ptg_sgc_local_folio", label: "Folio" }),
search.createColumn({
name: "internalid",
join: "CUSTRECORD_PTG_SGC_LOCAL_PLANTA",
label: "Internal ID"
}),
search.createColumn({ name: "custrecord_ptg_sgc_local_planta", label: "Planta" }),
search.createColumn({
name: "custrecord_ptg_ip_sgc",
join: "CUSTRECORD_PTG_SGC_LOCAL_PLANTA",
label: "PTG - IP SGC"
})
]
});
let locationsArrayCount = locationsArray.runPaged().count;
let locationsArrayResult = locationsArray.run().getRange(0, locationsArrayCount);
let clientesActualizados = 0;
locationsArrayResult.forEach(location => {
let sgc_id = location.getValue({ name: "internalid" });
let location_id = location.getValue({ name: "internalid", join: "CUSTRECORD_PTG_SGC_LOCAL_PLANTA" });
let planta = location.getValue({ name: "custrecord_ptg_sgc_local_planta" });
let ip = location.getValue({ name: "custrecord_ptg_ip_sgc", join: "CUSTRECORD_PTG_SGC_LOCAL_PLANTA" });
log.audit('Entra en la ubicación', `SGC ID: ${sgc_id} - Location Id: ${location_id} - Nombre Planta: ${planta} - IP: ${ip}`);
let itemSearchObj = search.create({
type: search.Type.CUSTOMER,
filters: [
['custentity_ptg_cliente_act_sgc', 'is', 'T'],
],
columns:
[
"entityid",
"altname",
"custentity_ptg_plantarelacionada_"
]
});
let searchResultCount = itemSearchObj.runPaged().count;
log.debug("itemSearchObj result count", searchResultCount);
let startGeneral = 0;
let endGeneral = searchResultCount;
let singleresults = itemSearchObj.run().getRange({ start: startGeneral, end: endGeneral });
let credentials = {
host: ip, // Cambia por el IP de la location
user: 'root',
password: 'root',
db: 'sgc',
location: location_id
};
// let credentials = {
// host: '192.168.3.11', // Cambia por el IP de la location
// user: 'u570911546_sgc',
// password: '7837336aA',
// db: 'u570911546_sgc',
// location: location_id
// };
let data = {
credentials,
clientes: [],
}
let url = `https://ba2a-177-226-112-81.ngrok.io/api/syncClientes`;
// let url = `https://i-ptg-sgclc-middleware-api-dtt-middleware.apps.mw-cluster.kt77.p1.openshiftapps.com/api/syncClientes`;
singleresults.forEach(cliente => {
try {
// Find if custentity_ptg_plantarelacionada_ exist whitin the location array
let plantarelacionada = cliente.getValue({ name: "custentity_ptg_plantarelacionada_" });
if (plantarelacionada === location_id) {
let clientRecord = record.load({ type: 'customer', id: cliente.getValue({ name: "entityid" }) });
let client = {
cuenta: clientRecord.getValue({ fieldId: 'entityid' }),
num_ruta: clientRecord.getValue({ fieldId: 'custrecord_ptg_ruta_asignada' }),
Nombre: clientRecord.getValue({ fieldId: 'altname' }),
Domicilio: clientRecord.getValue({ fieldId: 'defaultaddress' }),
Colonia: clientRecord.getValue({ fieldId: 'custrecord_ptg_colonia_ruta' }),
CP: clientRecord.getValue({ fieldId: 'custrecord_ptg_codigo_postal' }),
Ciudad: clientRecord.getValue({ fieldId: 'city' }),
RFC: clientRecord.getValue({ fieldId: 'custentity_mx_rfc' }),
Telefono: clientRecord.getValue({ fieldId: 'custrecord_ptg_telefono_principal' }),
Derechos: '0002',
Contador: '1',
Comentario1: '',
Comentario2: '@14',
id_precio: clientRecord.getValue({ fieldId: 'custrecord_ptg_precio_' }),
id_impuesto: '2',
GPS: '89 59.9999N 179 59.9999E',
Tiempo_inicio: '12:00:00',
Tiempo_fin: '11:59:00',
CURP: clientRecord.getValue({ fieldId: 'custrecord_ptg_numero_contrato' }),
Saldo: '0',
PrecioComer: '0',
num_fact: '1',
observacion2: 'Observacion 2',
observacion1: 'Observacion 1',
observacion3: 'Observacion 3',
observacion4: 'Observacion 4',
observacion5: 'Observacion 5',
observacion6: 'Observacion 6',
observacion7: 'Observacion 7',
observacion8: 'Observacion 8',
observacion9: 'Observacion 9',
observacion10: 'Observacion 10',
}
data.clientes.push(client);
}
} catch (error) {
// log.error({
// title: `Error`,
// details: `${error}`
// });
}
});
let headers = {
'content-type': 'application/json',
'accept': 'application/json'
}
log.audit({
title: `Envio de datos`,
details: `${JSON.stringify(data)}`
});
let response = https.post({
url: url,
headers: headers,
body: JSON.stringify(data)
});
log.debug('response', response.body);
// Update clientes with new status
let clientes = JSON.parse(response.body).clientes;
let status = JSON.parse(response.body).status || false;
log.audit({
title: `Clientes:`,
details: clientes
})
if (status) {
clientes.forEach(cliente => {
try {
let clientRecord = record.load({
type: record.Type.CUSTOMER,
id: cliente.data.cuenta
});
clientRecord.setValue({ fieldId: 'custentity_ptg_cliente_act_sgc', value: false });
clientRecord.save();
clientesActualizados++;
log.audit({
title: `Cliente:`,
details: `${cliente.data.cuenta} - ${cliente.data.Nombre} Actualizado`
});
} catch (error) {
log.error({
title: `Error al actualizar cliente:`,
details: `${error}`
});
}
});
} else {
log.error({
title: `Error`,
details: `${JSON.parse(response.body).message}`
});
}
});
log.audit({
title: `Proceso finalizado...`,
details: `Clientes actualizados: ${clientesActualizados}`
});
} catch (error) {
log.debug('Error scheduled:', error)
}
}
return { execute }
});
| true | /**
* @NApiVersion 2.1
* @NScriptType ScheduledScript
*/
define(['N/https', 'N/record', 'N/search'],
/**
* @param{https} https
* @param{record} record
* @param{search} search
*/
(https, record, search) => {
/**
* Defines the Scheduled script trigger point.
* @param {Object} scriptContext
* @param {string} scriptContext.type - Script execution context. Use values from the scriptContext.InvocationType enum.
* @since 2015.2
*/
const execute = (scriptContext) => {
try {
// Buscar plantas que tienen SGC Local
var locationsArray = search.create({
type: "customrecord_ptg_folio_sgc_local",
filters:
[],
columns:
[
search.createColumn({
name: "internalid",
sort: search.Sort.ASC,
label: "SGC Local ID"
}),
search.createColumn({ name: "custrecord_ptg_sgc_local_folio", label: "Folio" }),
search.createColumn({
name: "internalid",
join: "CUSTRECORD_PTG_SGC_LOCAL_PLANTA",
label: "Internal ID"
}),
search.createColumn({ name: "custrecord_ptg_sgc_local_planta", label: "Planta" }),
search.createColumn({
name: "custrecord_ptg_ip_sgc",
join: "CUSTRECORD_PTG_SGC_LOCAL_PLANTA",
label: "PTG - IP SGC"
})
]
});
let locationsArrayCount = locationsArray.runPaged().count;
let locationsArrayResult = locationsArray.run().getRange(0, locationsArrayCount);
let clientesActualizados = 0;
locationsArrayResult.forEach(location => {
let sgc_id = location.getValue({ name: "internalid" });
let location_id = location.getValue({ name: "internalid", join: "CUSTRECORD_PTG_SGC_LOCAL_PLANTA" });
let planta = location.getValue({ name: "custrecord_ptg_sgc_local_planta" });
let ip = location.getValue({ name: "custrecord_ptg_ip_sgc", join: "CUSTRECORD_PTG_SGC_LOCAL_PLANTA" });
log.audit('Entra en la ubicación', `SGC ID: ${sgc_id} - Location Id: ${location_id} - Nombre Planta: ${planta} - IP: ${ip}`);
let itemSearchObj = search.create({
type: search.Type.CUSTOMER,
filters: [
['custentity_ptg_cliente_act_sgc', 'is', 'T'],
],
columns:
[
"entityid",
"altname",
"custentity_ptg_plantarelacionada_"
]
});
let searchResultCount = itemSearchObj.runPaged().count;
log.debug("itemSearchObj result count", searchResultCount);
let startGeneral = 0;
let endGeneral = searchResultCount;
let singleresults = itemSearchObj.run().getRange({ start: startGeneral, end: endGeneral });
let credentials = {
host: ip, // Cambia por el IP de la location
user: 'root',
password: 'root',
db: 'sgc',
location: location_id
};
// let credentials = {
// host: 'PI:IP_ADDRESS:192.168.3.11END_PI', // Cambia por el IP de la location
// user: 'u570911546_sgc',
// password: '7837336aA',
// db: 'u570911546_sgc',
// location: location_id
// };
let data = {
credentials,
clientes: [],
}
let url = `https://ba2a-177-226-112-81.ngrok.io/api/syncClientes`;
// let url = `https://i-ptg-sgclc-middleware-api-dtt-middleware.apps.mw-cluster.kt77.p1.openshiftapps.com/api/syncClientes`;
singleresults.forEach(cliente => {
try {
// Find if custentity_ptg_plantarelacionada_ exist whitin the location array
let plantarelacionada = cliente.getValue({ name: "custentity_ptg_plantarelacionada_" });
if (plantarelacionada === location_id) {
let clientRecord = record.load({ type: 'customer', id: cliente.getValue({ name: "entityid" }) });
let client = {
cuenta: clientRecord.getValue({ fieldId: 'entityid' }),
num_ruta: clientRecord.getValue({ fieldId: 'custrecord_ptg_ruta_asignada' }),
Nombre: clientRecord.getValue({ fieldId: 'altname' }),
Domicilio: clientRecord.getValue({ fieldId: 'defaultaddress' }),
Colonia: clientRecord.getValue({ fieldId: 'custrecord_ptg_colonia_ruta' }),
CP: clientRecord.getValue({ fieldId: 'custrecord_ptg_codigo_postal' }),
Ciudad: clientRecord.getValue({ fieldId: 'city' }),
RFC: clientRecord.getValue({ fieldId: 'custentity_mx_rfc' }),
Telefono: clientRecord.getValue({ fieldId: 'custrecord_ptg_telefono_principal' }),
Derechos: '0002',
Contador: '1',
Comentario1: '',
Comentario2: '@14',
id_precio: clientRecord.getValue({ fieldId: 'custrecord_ptg_precio_' }),
id_impuesto: '2',
GPS: '89 59.9999N 179 59.9999E',
Tiempo_inicio: '12:00:00',
Tiempo_fin: '11:59:00',
CURP: clientRecord.getValue({ fieldId: 'custrecord_ptg_numero_contrato' }),
Saldo: '0',
PrecioComer: '0',
num_fact: '1',
observacion2: 'Observacion 2',
observacion1: 'Observacion 1',
observacion3: 'Observacion 3',
observacion4: 'Observacion 4',
observacion5: 'Observacion 5',
observacion6: 'Observacion 6',
observacion7: 'Observacion 7',
observacion8: 'Observacion 8',
observacion9: 'Observacion 9',
observacion10: 'Observacion 10',
}
data.clientes.push(client);
}
} catch (error) {
// log.error({
// title: `Error`,
// details: `${error}`
// });
}
});
let headers = {
'content-type': 'application/json',
'accept': 'application/json'
}
log.audit({
title: `Envio de datos`,
details: `${JSON.stringify(data)}`
});
let response = https.post({
url: url,
headers: headers,
body: JSON.stringify(data)
});
log.debug('response', response.body);
// Update clientes with new status
let clientes = JSON.parse(response.body).clientes;
let status = JSON.parse(response.body).status || false;
log.audit({
title: `Clientes:`,
details: clientes
})
if (status) {
clientes.forEach(cliente => {
try {
let clientRecord = record.load({
type: record.Type.CUSTOMER,
id: cliente.data.cuenta
});
clientRecord.setValue({ fieldId: 'custentity_ptg_cliente_act_sgc', value: false });
clientRecord.save();
clientesActualizados++;
log.audit({
title: `Cliente:`,
details: `${cliente.data.cuenta} - ${cliente.data.Nombre} Actualizado`
});
} catch (error) {
log.error({
title: `Error al actualizar cliente:`,
details: `${error}`
});
}
});
} else {
log.error({
title: `Error`,
details: `${JSON.parse(response.body).message}`
});
}
});
log.audit({
title: `Proceso finalizado...`,
details: `Clientes actualizados: ${clientesActualizados}`
});
} catch (error) {
log.debug('Error scheduled:', error)
}
}
return { execute }
});
|
/**
*
* @NApiVersion 2.0
* @NScriptType ClientScript
*
* Description: A ticketing system for the Customer Service.
* @Last Modified by: Sruti Desai
*
*/
define(['N/error', 'N/runtime', 'N/search', 'N/url', 'N/record', 'N/format', 'N/email', 'N/currentRecord', 'N/https'],
function (error, runtime, search, url, record, format, email, currentRecord, https) {
var baseURL = 'https://1048144.app.netsuite.com';
if (runtime.envType == "SANDBOX") {
baseURL = 'https://1048144-sb3.app.netsuite.com';
}
var role = runtime.getCurrentUser().role;
var userRole = runtime.getCurrentUser().role;
var userId = runtime.getCurrentUser().id;
/**
* On page initialisation
*/
var currRec = currentRecord.get();
function pageInit() {
var currRec = currentRecord.get();
//Remove Chrome's incessant "Leave Site" warning
window.onbeforeunload = null;
//background-colors
$("#NS_MENU_ID0-item0").css("background-color", "#CFE0CE");
$("#NS_MENU_ID0-item0 a").css("background-color", "#CFE0CE");
$("#body").css("background-color", "#CFE0CE");
$("#tr_submitter").css("margin-left", "10px");
var ticketsDataSet = [];
var invoicesDataSet = [];
$(document).ready(function () {
console.log('doc ready');
$('#email_body').summernote();
$('#owner, #toll_issues, #mp_issues, #invoice_issues, #enquiry_medium_status, #send_toll').selectpicker();
$('#tickets-preview').DataTable({
data: ticketsDataSet,
columns: [{
title: "ID"
}, {
title: "Date created"
}, {
title: "Date closed"
}, {
title: "Barcode Number"
}, {
title: "Status"
}, {
title: "TOLL Issues"
}, {
title: "Resolved TOLL Issues"
}, {
title: "Comment"
}]
});
$('#emails-preview').DataTable();
var invoice_table = $('#invoices-preview').DataTable({
data: invoicesDataSet,
columns: [{
title: "Invoice Date",
type: "date"
}, {
title: "Invoice #"
}, {
title: "Status"
}, {
title: "Invoice Type"
}, {
title: "Amount Due",
type: "num-fmt"
}, {
title: "Total Amount",
type: "num-fmt"
}, {
title: "Overdue"
}, {
title: "Invoice ID"
}, {
title: "Action"
}],
columnDefs: [{
visible: false,
targets: -2,
}, {
targets: -1,
data: null,
render: function (data, type, row, meta) {
var selector_id = currRec.getValue({ fieldId: 'custpage_selector_id' });
var disabled = (data[7] == selector_id) ? 'disabled' : '';
return '<button class="btn btn-success add_inv glyphicon glyphicon-plus" type="button" data-inv-id="' + data[7] + '" data-toggle="tooltip" data-placement="right" title="Attach to email" ' + disabled + '></button>';
}
}]
});
$('#invoices-preview thead tr').addClass('text-center');
// Adapted from https://datatables.net/extensions/fixedheader/examples/options/columnFiltering.html
// Adds a row to the table head row, and adds search filters to each column.
$('#invoices-preview thead tr').clone(true).appendTo('#invoices-preview thead');
$('#invoices-preview thead tr:eq(3) th').each(function (i) {
var title = $(this).text();
$(this).html('<input style="width: 80%" type="text" placeholder="Search ' + title + '" />');
$('input', this).on('keyup change', function () {
if (invoice_table.column(i).search() !== this.value) {
invoice_table
.column(i)
.search(this.value)
.draw();
}
});
});
//var invoice_table = $('#invoices-preview').DataTable();
invoice_table.on('click', 'button.add_inv', function () {
attachFileButton.call(this)
});
});
console.log('Page init');
if (window.location.search.substr(1) == "script=1243&deploy=1" ||
window.location.search.substr(1) == "script=976&deploy=1&compid=1048144_SB3" || window.location.search.substr(1) == "script=1243&deploy=1&compid=1048144_SB3&whence=") {
currRec.setValue({ fieldId: 'custpage_selector_number', value: '' });
currRec.setValue({ fieldId: 'custpage_selector_type', value: "barcode_number" });
}
var selector_number = currRec.getValue({ fieldId: 'custpage_selector_number' });
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
var status_value = currRec.getValue({ fieldId: 'custpage_ticket_status_value' });
var customer_number = currRec.getValue({ fieldId: 'custpage_customer_number' });
//Toggling show/hide for the tickets associated to customer number
if (!isNullorEmpty(customer_number) && isNullorEmpty(selector_number)) {
$('#customer_number_tickets_preview').show();
} else {
$('#customer_number_tickets_preview').hide();
}
// The inline html of the <table> tag is not correctly displayed inside div.col-xs-12.contacts_div when added with Suitelet.
// Hence, the html code is added using jQuery when the page loads.
var inline_html_contact_table = '<table cellpadding="15" id="contacts" class="table table-responsive table-striped contacts tablesorter" cellspacing="0" style="width: 100%;border: 0"><thead style="color: white;background-color: #379E8F;"><tr><th style="vertical-align: middle;text-align: center;" id="col_name"><b>NAME</b></th><th style="vertical-align: middle;text-align: center;" id="col_phone"><b>PHONE</b></th><th style="vertical-align: middle;text-align: center;" id="col_email"><b>EMAIL</b></th><th style="vertical-align: middle;text-align: center;" id="col_role"><b>ROLE</b></th><th style="vertical-align: middle;text-align: center;" id="col_add_as_recipient"><b>ADD AS RECIPIENT</b></th></tr></thead><tbody></tbody></table>';
$('div.col-xs-12.contacts_div').html(inline_html_contact_table);
// Like the contacts table, the html code of the usernote table is added using jQuery when the page loads.
var inline_html_usernote_table = '<table cellpadding="15" id="user_note" class="table table-responsive table-striped contacts tablesorter" cellspacing="0" style="width: 100%;border: 0"><thead style="color: white;background-color: #379E8F;"><tr><th style="vertical-align: middle;text-align: center;" id="usernote_title"><b>TITLE</b></th><th style="vertical-align: middle;text-align: center;" id="usernote_name"><b>NAME</b></th><th style="vertical-align: middle;text-align: center;" id="usernote_date"><b>DATE</b></th><th style="vertical-align: middle;text-align: center;" id="usernote_comment"><b>USER NOTE</b></th></tr></thead><tbody></tbody></table>';
$('div.col-xs-12.user_note_div').html(inline_html_usernote_table);
//Credit memo display displayed conditionally
if (selector_type == 'invoice_number' && !isNullorEmpty(ticket_id)) {
var inline_html_credit_memo_table = htmlCreditMemoTable(status_value);
$('div.col-xs-12.credit_memo_div').html(inline_html_credit_memo_table);
var inline_html_usage_report_table = htmlUsageReportTable(status_value);
$('div.col-xs-12.usage_report_div').html(inline_html_usage_report_table);
}
// The value of the submitter button at the bottom of the page is directly linked to the value of the button at the top.
// var submit_btn_val = $('#submitter').val().toUpperCase();
// $('#submit_ticket').val(submit_btn_val);
if (!isNullorEmpty(selector_number)) {
console.log('!isNullorEmpty(selector_number) : ', !isNullorEmpty(selector_number));
// If we updated the contacts, we have the parameter 'custpage_selector_number' and no parameter for 'custpage_ticket_id'.
if (isNullorEmpty(ticket_id)) {
console.log('isNullorEmpty(ticket_id) : ', isNullorEmpty(ticket_id));
$('#selector_value').val(selector_number);
if (validateSelectorInput()) {
displayCustomerInfo();
}
// If we come from the edit_ticket page, we have the parameters 'custpage_selector_number' and' custpage_ticket_id'.
} else {
console.log('isNullorEmpty(ticket_id) : ', isNullorEmpty(ticket_id));
createContactsRows();
// If the ticket status is "Open, the acknoledgement template shall be selected.
if (status_value != 3) {
$('#template option:selected').attr('selected', false);
$('#template option[value="66"]').attr('selected', true); // Select the acknoledgement template
loadTemplate();
}
if (selector_type == 'invoice_number') {
updateInvoicesDatatable();
createCreditMemoRows(status_value);
createUsageReportRows(status_value);
createUsernoteRows(ticket_id);
} else if (selector_type == 'barcode_number') {
selectEnquiryMedium();
selectTollEmails();
selectOwner();
setReminderDate();
hideCloseTicketButton();
updateTicketsDatatable();
} else {
//selector_type == 'customer_issue'
selectEnquiryMedium();
}
}
}
$('[data-toggle="tooltip"]').tooltip();
updateButtonsWidth();
$('.input-group-btn button').click(function (e) {
$(e.currentTarget).next('ul').toggleClass('hide');
$(e.currentTarget).next('ul').toggleClass('show');
});
$('#screenshot_image').on('change', function () {
var file = $('#screenshot_image')[0].files[0];
if (file && (file.type == "image/jpeg" || file.type == "image/png")) {
//continue
} else {
showAlert('Please enter a screenshot image of type .png or .jpeg');
}
});
//Change display depending on which selector is chosen
$('.dropdown-menu li a').click(function (e) {
console.log("in selector dropdown li a");
e.preventDefault();
setupSelectorInput($(this).text());
var selector_type = $('#selector_text').text().toLowerCase().split(' ').join('_');
currRec.setValue({ fieldId: 'custpage_selector_type', value: selector_type });
updateTicketsDatatableHeaders(selector_type);
switch (selector_type) {
case 'barcode_number':
$('#daytodayemail').attr('disabled', true);
$('#daytodayphone').attr('disabled', true);
$('#accountsemail').attr('disabled', true);
$('#accountsphone').attr('disabled', true);
$('.accountscontact_section').addClass('hide');
$('.accountscontact_section').addClass('hide');
$('.accounts_number_section').addClass('hide');
$('.mpex_stock_used_section').removeClass('hide');
$('.final_delivery').removeClass('hide');
$('.enquiry_status_div').removeClass('col-xs-12');
$('.enquiry_status_div').addClass('col-xs-6');
$('.label_section').removeClass('hide');
$('.enquiry_medium_section').removeClass('hide');
$('.ticket_enquiry_header_section').removeClass('hide');
$('.enquiry_status_div').removeClass('hide');
$('.enquiry_count_section').removeClass('hide');
$('.enquiry_count_breakdown_section').removeClass('hide');
$('.interaction_count_breakdown_section').removeClass('hide');
$('.invoice_method_accounts_cc_email_section').addClass('hide');
$('.mpex_customer_po_number_section').addClass('hide');
$('.terms_section').addClass('hide');
$('.mpex_invoicing_cycle_section').addClass('hide');
$('.ss_section').addClass('hide');
$('.browser_os_section').addClass('hide');
$('.phone_section').addClass('hide');
$('.login_email_section').addClass('hide');
$('.sender_details_section').addClass('hide');
$('.login_email_used_section').addClass('hide');
// Add MP Issues options
var mp_ticket_issues_columns = new Array();
mp_ticket_issues_columns[0] = search.createColumn({ name: 'name' });
mp_ticket_issues_columns[1] = search.createColumn({ name: 'internalId' });
var mpTicketIssuesResultSet = search.create({ type: 'customlist_mp_ticket_issues', columns: mp_ticket_issues_columns });
var mp_issues_option_inline_html = '';
mpTicketIssuesResultSet.each(function (mpTicketIssueResult) {
var mp_issue_name = mpTicketIssueResult.getValue('name');
var mp_issue_id = mpTicketIssueResult.getValue('internalId');
mp_issues_option_inline_html += '<option value="' + mp_issue_id + '">' + mp_issue_name + '</option >';
return true;
});
$('#mp_issues').html(mp_issues_option_inline_html);
$('#mp_issues').selectpicker('refresh');
$('.toll_issues_section').removeClass('hide');
$('.resolved_toll_issues_section').removeClass('hide');
$('.open_invoices').addClass('hide');
$('.invoice_issues_section').addClass('hide');
$('.resolved_invoice_issues_section').addClass('hide');
$('.user_note').addClass('hide');
$('.comment_section').removeClass('hide');
$('.reminder_section').removeClass('hide');
$('.login_email_used_section').addClass('hide');
var owner_list = [userId];
console.log(owner_list);
$('#owner').selectpicker('val', owner_list);
break;
case 'invoice_number':
if (isFinanceRole(userRole)) {
$('#daytodayemail').attr('disabled', false);
$('#daytodayphone').attr('disabled', false);
$('#accountsemail').attr('disabled', false);
$('#accountsphone').attr('disabled', false);
$('#invoice_method').attr('disabled', false);
$('#accounts_cc_email').attr('disabled', false);
$('#mpex_po_number').attr('disabled', false);
$('#customer_po_number').attr('disabled', false);
$('#mpex_invoicing_cycle').attr('disabled', false);
}
$('.accountscontact_section').removeClass('hide');
$('.accounts_number_section').removeClass('hide');
$('.mpex_stock_used_section').addClass('hide');
$('.final_delivery').addClass('hide');
$('.enquiry_status_div').addClass('col-xs-12');
$('.enquiry_status_div').removeClass('col-xs-6');
$('.label_section').addClass('hide');
$('.enquiry_medium_section').addClass('hide');
$('.ticket_enquiry_header_section').addClass('hide');
$('.enquiry_status_div').addClass('hide');
$('.enquiry_count_section').addClass('hide');
$('.enquiry_count_breakdown_section').addClass('hide');
$('.interaction_count_breakdown_section').addClass('hide');
$('.ss_section').addClass('hide');
$('.browser_os_section').addClass('hide');
$('.phone_section').addClass('hide');
$('.login_email_section').addClass('hide');
$('.sender_details_section').addClass('hide');
$('.invoice_method_accounts_cc_email_section').removeClass('hide');
$('.mpex_customer_po_number_section').removeClass('hide');
$('.terms_section').removeClass('hide');
$('.mpex_invoicing_cycle_section').removeClass('hide');
$('.open_invoices').removeClass('hide');
// Remove MP Issues options
$('#mp_issues option').each(function () {
if ($(this).val() != 4) {
$(this).remove();
}
});
$('#mp_issues').selectpicker('refresh');
$('.toll_issues_section').addClass('hide');
$('.resolved_toll_issues_section').addClass('hide');
$('.invoice_issues_section').removeClass('hide');
$('.resolved_invoice_issues_section').removeClass('hide');
$('.user_note').removeClass('hide');
$('.comment_section').addClass('hide');
$('.reminder_section').removeClass('hide');
//Set Owner to current user
var owner_list = [userId];
$('#owner').selectpicker('val', owner_list);
break;
case 'customer_issue':
$('#daytodayemail').attr('disabled', true);
$('#daytodayphone').attr('disabled', true);
$('#accountsemail').attr('disabled', true);
$('#accountsphone').attr('disabled', true);
$('.invoice_issues_section').addClass('hide');
$('.user_note_title_section').addClass('hide');
$('.user_note_textarea_section').addClass('hide');
$('.user_note_section').addClass('hide');
$('.accountscontact_section').addClass('hide');
$('.accountscontact_section').addClass('hide');
$('.accounts_number_section').addClass('hide');
$('.mpex_stock_used_section').removeClass('hide');
$('.final_delivery').removeClass('hide');
$('.enquiry_status_div').removeClass('col-xs-12');
$('.enquiry_status_div').addClass('col-xs-6');
$('.label_section').removeClass('hide');
$('.enquiry_medium_section').removeClass('hide');
$('.ticket_enquiry_header_section').removeClass('hide');
$('.enquiry_status_div').removeClass('hide');
$('.enquiry_count_section').removeClass('hide');
$('.enquiry_count_breakdown_section').removeClass('hide');
$('.interaction_count_breakdown_section').removeClass('hide');
$('.reminder_section').addClass('hide');
$('.toll_issues_section').addClass('hide');
$('.login_email_used_section').removeClass('hide');
var current_customer_issue = $('#selector_value').val();
switch (current_customer_issue) {
case 'Customer App':
//App related fields
$('.browser_os_section').addClass('hide');
$('.sender_details_section').addClass('hide');
$('.phone_section').removeClass('hide');
//Set current chosen option to Customer App
var mp_issues_option_inline_html = '<option value="10" selected> Customer App Issue</option>';
$('#mp_issues').html(mp_issues_option_inline_html);
//Requires double refresh. One for the dropwdown chnage and sceond for selection
$('#mp_issues').selectpicker('refresh');
$('#mp_issues').selectpicker('refresh')
break;
case 'Customer Portal':
//Portal related fields
$('.phone_section').addClass('hide');
$('.browser_os_section').removeClass('hide');
$('.sender_details_section').addClass('hide');
var mp_issues_option_inline_html = '<option value="9" selected> Customer Portal Issue</option>';
$('#mp_issues').html(mp_issues_option_inline_html);
//Requires double refresh. One for the dropwdown chnage and sceond for selection
$('#mp_issues').selectpicker('refresh');
$('#mp_issues').selectpicker('refresh');
$('#owner').selectpicker('val', [1706027]);
break;
case 'Update Label':
//Label fields
$('.browser_os_section').addClass('hide');
$('.phone_section').addClass('hide');
$('.sender_details_section').removeClass('hide');
var mp_issues_option_inline_html = '<option value="11" selected> Update Customer Label Issue</option>';
$('#mp_issues').html(mp_issues_option_inline_html);
//Requires double refresh. One for the dropwdown chnage and sceond for selection
$('#mp_issues').selectpicker('refresh');
$('#mp_issues').selectpicker('refresh');
break;
}
//Set Owner to Rianne Mansell
var owner_list = ['1132504'];
$('#owner').selectpicker('val', owner_list);
break;
}
$(this).closest("ul").toggleClass('hide');
$(this).closest("ul").toggleClass('show');
});
$('#open_inv').click(function () {
var invoice_id = $(this).data('inv-id');
var compid = (runtime.envType == "SANDBOX") ? '1048144_SB3' : '1048144';
var invoice_link = baseURL + '/app/accounting/transactions/custinvc.nl?id=' + invoice_id + '&compid=' + compid + '&cf=116&whence=';
console.log("invoice_link", invoice_link);
window.open(invoice_link, "_blank", "height=750,width=650,modal=yes,alwaysRaised=yes");
})
updateEnquiryMediumAndCount();
$('#reviewcontacts').click(function () {
console.log("1234");
addEditContact();
});
$('#invoices_dropdown').change(function () {
var invoice_status_filter = $(this, 'option:selected').val();
if (invoice_status_filter == 'open') {
var invoice_section_header = 'OPEN INVOICES';
} else if (invoice_status_filter == 'paidInFull') {
var invoice_section_header = 'PAID INVOICES';
}
$('.open_invoices_header div div h4 span').text(invoice_section_header);
updateInvoicesDatatable();
});
$('.add_as_recipient').click(function () {
var email_address = $(this).data('email');
console.log(email_address);
if (!isNullorEmpty(email_address)) {
$(this).toggleClass('btn-success');
$(this).toggleClass('btn-danger');
if ($(this).attr('data-original-title') == 'Add as recipient') {
$(this).attr('data-original-title', 'Remove recipient');
} else {
$(this).attr('data-original-title', 'Add as recipient');
}
$('[data-toggle="tooltip"]').tooltip();
// Convert "TO" text field to email adresses array
console.log($('#send_to'));
var send_to_values = $('#send_to').val().split(',');
var send_to_array = [];
send_to_values.forEach(function (email_address_in_send_to) {
email_address_in_send_to = email_address_in_send_to.trim();
if (!isNullorEmpty(email_address_in_send_to)) {
send_to_array.push(email_address_in_send_to);
}
});
// Add or remove selected email adress from array
var firstname = $(this).data('firstname');
var firstname_array = $('#send_to').data('firstname');
if (!isNullorEmpty(firstname_array)) {
firstname_array = JSON.parse($('#send_to').data('firstname'));
} else {
firstname_array = [];
}
var contact_id = $(this).data('contact-id');
var contact_id_array = $('#send_to').data('contact-id');
if (!isNullorEmpty(contact_id_array)) {
contact_id_array = JSON.parse(contact_id_array);
} else {
contact_id_array = [];
}
var index_of_email_address = send_to_array.indexOf(email_address);
if (index_of_email_address == -1 && $(this).hasClass('btn-danger') && !isNullorEmpty(email_address)) {
send_to_array.push(email_address);
if (!isNullorEmpty(firstname)) {
firstname_array.push(firstname);
}
if (!isNullorEmpty(contact_id) || contact_id == 0) {
contact_id_array.push(contact_id);
}
} else if ($(this).hasClass('btn-success')) {
send_to_array.splice(index_of_email_address, 1);
if (!isNullorEmpty(firstname)) {
firstname_array.splice(firstname, 1);
}
if (!isNullorEmpty(contact_id)) {
contact_id_array.splice(contact_id, 1);
}
}
firstname_array = JSON.stringify(firstname_array);
contact_id_array = JSON.stringify(contact_id_array);
// Convert array to text field
var send_to = '';
send_to_array.forEach(function (email_address) {
send_to += email_address + ', ';
});
send_to = send_to.slice(0, -2);
console.log('send_to : ', send_to);
$('#send_to').val(send_to);
$('#send_to').data('firstname', firstname_array);
$('#send_to').data('contact-id', contact_id_array);
}
});
$('#credit_memo tbody td[headers="credit_memo_action"] button, #usage_report tbody td[headers="usage_report_action"] button, button#add_inv').on('click', function () {
attachFileButton.call(this)
});
$('#acc_manager_button').click(function () {
var account_manager_email = $('#acc_manager').data('email');
var send_cc_field = $('#send_cc').val();
if (isNullorEmpty(send_cc_field)) {
$('#send_cc').val(account_manager_email);
} else {
$('#send_cc').val(send_cc_field + ', ' + account_manager_email);
}
});
$('#template').change(function () {
loadTemplate()
});
$('#send_email').click(function () {
sendEmail()
});
$('#toll_issues, #invoice_issues').on('change', function () {
hideCloseTicketButton()
});
$('#mp_issues').change(function () {
selectOwner();
hideCloseTicketButton();
});
$('#cancelbutton').click(function () {
onCancel()
});
$('#closeticketbutton').click(function () {
closeTicket(selector_type, '')
});
$('#closenewticketbutton').click(function () {
console.log("in close new");
closeNewTicket()
});
$('#closelostbutton').click(function () {
closeTicketLost()
});
$('#closeunallocatedbutton').click(function () {
closeUnallocatedTicket()
});
$('#reopenticketbutton').click(function () {
reopenTicket()
});
$('#updateticketbutton').click(function () {
updateAndNew();
});
$('#updatecloseticketbutton').click(function () {
console.log("btn clicked");
if (confirm("Are you sure you want to update and close this ticket?\n\nThis action cannot be undone.")) {
console.log('Update & Closed Started');
updateSaveRecord();
updateCloseTicket();
console.log("Update finished");
//updateCloseTicket();
}
});
$('#openticketbutton').click(function () {
console.log("hi");
//saveRecord();
$('#submitter').trigger('click');
});
$('#opennewticketbutton').click(function () {
openAndNew();
});
$('#escalatebutton').click(function () {
escalateTicket(ticket_id, selector_number, selector_type);
});
$('#escalaterianne').click(function () {
console.log("Escalating to rianne");
var ticketRecord = record.load({
type: 'customrecord_mp_ticket',
id: parseInt(ticket_id),
});
var comments = $('#comment').val();
console.log('comments', comments);
if (isNullorEmpty(comments)) {
console.log('Enter comment before Escalation', comments);
showAlert('Please enter a Comment before escalating to IT');
return false;
}
if (isNullorEmpty(ticketRecord.getValue({ fieldId: 'custrecord_date_escalated_it' }))) {
ticketRecord.setValue({ fieldId: 'custrecord_date_escalated_it', value: new Date() });
var owner_list = ['1132504'];
$('#owner').selectpicker('val', owner_list);
ticketRecord.setValue({ fieldId: 'custrecord_owner', value: owner_list });
ticketRecord.save({
enableSourcing: true,
ignoreMandatoryFields: true
});
sendCustomerTicketEmail('', parseInt(ticket_id), customer_number, selector_type, selector_number, $("#browser_value option:selected").text(), $('#os_value option:selected').text(), $('#login_email_text').val(), '', '', ["rianne.mansell@mailplus.com.au"]);
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_edit_ticket_2',
scriptId: 'customscript_sl_edit_ticket_2',
});
var upload_url = baseURL + output;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
} else {
console.log('didnt work for some reason');
}
});
$('#escalateankith').click(function () {
var ticketRecord = record.load({
type: 'customrecord_mp_ticket',
id: parseInt(ticket_id),
});
var interaction_count_by_phone = $('#interaction_count_by_phone').val();
var interaction_count_by_email = $('#interaction_count_by_email').val();
var customer_number = $('#customer_number_value').val().trim();
var creator_id = ticketRecord.getValue({ fieldId: 'custrecord_creator' });
var escalated_to_it = ticketRecord.getValue({ fieldId: 'custrecord_date_escalated_it' });
var first_interaction = ticketRecord.getValue({ fieldId: 'custrecord_first_interaction_date' });
if (isNullorEmpty(customer_number) && creator_id == 112209 && !isNullorEmpty(escalated_to_it) && selector_type == "customer_issue" && !isNullorEmpty(ticket_id)) {
console.log('Enter customer number before Escalation');
showAlert('Please enter a Customer Number');
return false;
} else if (isNullorEmpty(first_interaction) && interaction_count_by_phone == 0 && interaction_count_by_email == 0) {
console.log('Incrememnt interaction count before Escalation');
showAlert('Please Interact with Customer before Escalation');
return false;
}
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 10 });
var owner_list = ['409635'];
$('#owner').selectpicker('val', owner_list);
ticketRecord.setValue({ fieldId: 'custrecord_owner', value: owner_list });
ticketRecord.save({
enableSourcing: true,
ignoreMandatoryFields: true
});
var subject = 'MPSD' + ticket_id + ' - Customer Issue Ticket Escalated';
var customer_id = ticketRecord.getValue({ fieldId: 'custrecord_customer1' });
var login_email = ticketRecord.getText({ fieldId: 'custrecord_login_email' });
sendCustomerTicketEmail(subject, parseInt(ticket_id), customer_number, selector_type, selector_number, $("#browser_value option:selected").text(), $('#os_value option:selected').text(), $('#login_email_text').val(), '', '', ["ankith.ravindran@mailplus.com.au"]);
if (!isNullorEmpty(login_email)) {
sendCustomerEscalateEmail('MailPlus [MPSD' + parseInt(ticket_id) + '] - Your IT ticket has been escalated - Customer Portal', [login_email], 120, customer_id);
}
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_edit_ticket_2',
scriptId: 'customscript_sl_edit_ticket_2',
});
var upload_url = baseURL + output;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
});
$('#escalateunderdev').click(function () {
saveRecord();
var ticketRecord = record.load({
type: 'customrecord_mp_ticket',
id: parseInt(ticket_id),
});
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 17 });
ticketRecord.save({
enableSourcing: true,
ignoreMandatoryFields: true
});
location.reload();
});
$('#escalateremoveunderdev').click(function () {
saveRecord();
var ticketRecord = record.load({
type: 'customrecord_mp_ticket',
id: parseInt(ticket_id),
});
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 10 });
ticketRecord.save({
enableSourcing: true,
ignoreMandatoryFields: true
});
location.reload();
});
$('#closeresolvedbutton').click(function () {
closeTicket(selector_type, 15);
});
$('#closeunresolvedbutton').click(function () {
closeTicket(selector_type, 16);
});
// Prevent the ticket to be submitted on enter.
$('input, textarea').keydown(function (e) {
if (e.keyCode == 13) {
e.preventDefault();
return false;
}
});
// Add a newline at the end of the comment textarea when enter is pressed
// This will not create the newline where the cursor is in the text
$('textarea#comment').keydown(function (e) {
if (e.keyCode == 13) {
var comment = $(this).val();
comment += '\n';
$(this).val(comment);
return false;
}
});
//Event listener for customer number input and selector value input
$('#customer_number_value, #selector_value').change(function () {
checkMandatoryFields();
});
// Auto Format Comment Box for Emails
var comment_formatted = false;
$('#comment').on('keyup', function (event) {
var selection = $(this).val();
if (selection.search('From:') != -1 && selection.indexOf(']\n') == -1) {
var newstr = selection.replace('To:', '\nTo:');
newstr = newstr.replaceAll('Sent:', '\nSent:');
newstr = newstr.replaceAll('Subject:', '\nSubject:');
newstr = newstr.replaceAll('>', '>\n');
newstr = newstr.replaceAll(']', ']\n');
$(this).val(newstr);
console.log('Selection Changed: ' + newstr)
} else {
comment_formatted = true;
return true;
}
});
}
function escalateTicket(ticket_id, selector_number, selector_type) {
var answer = window.confirm("Are you sure you want to escalate this ticket?");
if (answer) {
//SET FIELDS IN RECORD
//some code
// REDIRECT TO URL
console.log("IN HERE");
var params = {
ticket_id: parseInt(ticket_id),
selector_number: selector_number,
selector_type: selector_type
};
params = JSON.stringify(params);
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_ticketing_escalate',
scriptId: 'customscript_sl_ticketing_escalate',
});
var upload_url = baseURL + output + '&custparam_params=' + params;
var ticketRecord = record.load({
type: 'customrecord_mp_ticket',
id: Math.floor(ticket_id),
});
var customerstatus = ticketRecord.getValue({ fieldId: 'custrecord_mp_ticket_customer_status' });
var ticketstatus = ticketRecord.getValue({ fieldId: 'custrecord_ticket_status' });
var customer_id = ticketRecord.getValue({ fieldId: 'custrecord_customer1' });
var customer_barcode_number = ticketRecord.getValue({ fieldId: 'custrecord_barcode_number' });
var ticket_name = ticketRecord.getText({ fieldId: 'name' });
console.log('customerstatus', customerstatus);
if (parseInt(customerstatus) < 4) {
console.log(customerstatus);
ticketRecord.setValue({ fieldId: 'custrecord_mp_ticket_customer_status', value: parseInt(customerstatus) + 1 });
}
if (parseInt(ticketstatus) < 11) {
console.log(ticketstatus);
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 11 });
} else if (parseInt(ticketstatus) < 14) {
console.log(ticketstatus);
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: parseInt(ticketstatus) + 1 });
}
ticketRecord.save({
enableSourcing: true,
})
//Send email to Receiver
var barcodeRecord = record.load({
type: 'customrecord_customer_product_stock',
id: customer_barcode_number,
});
var receiveremail = barcodeRecord.getValue({ fieldId: 'custrecord_receiver_email' });
var barcodeName = barcodeRecord.getValue({ fieldId: 'name' });
var ticketRecord = record.load({
type: 'customrecord_mp_ticket',
id: Math.floor(ticket_id),
})
var ticketstatus = ticketRecord.getValue({ fieldId: 'custrecord_ticket_status' });
if (!isNullorEmpty(receiveremail)) {
if (ticketstatus == 11) {
sendCustomerEscalateEmail('MailPlus [' + ticket_name + '] - Support enquiry | Stage 1 - ' + barcodeName, [receiveremail], 109, customer_id);
} else if (ticketstatus == 12) {
sendCustomerEscalateEmail('MailPlus [' + ticket_name + '] - Support enquiry | Stage 2 - ' + barcodeName, [receiveremail], 110, customer_id);
} else if (ticketstatus == 13) {
sendCustomerEscalateEmail('MailPlus [' + ticket_name + '] - Support enquiry | Stage 3 - ' + barcodeName, [receiveremail], 111, customer_id);
}
}
//Send email to TOLL
var toll_issues = ticketRecord.getText({ fieldId: 'custrecord_toll_issues' });
var mp_issues = ticketRecord.getText({ fieldId: 'custrecord_mp_ticket_issue' });
var body = 'MP Ticket ID: ' + ticket_name + '\n Barcode: ' + barcodeName + '\nToll Issues: ' + toll_issues + '\nMP Issues: ' + mp_issues;
// if (ticketstatus == 11) {
// email.send({
// author: 112209,
// body: body,
// recipients: ['sruti.desai@mailplus.com.au'],
// subject: 'Ticket Escalated: Escalation 1- ' + ticket_name,
// relatedRecords: {record: ticket_id, recordtype: 1042}
// });
// } else if (ticketstatus == 12) {
// email.send({
// author: 112209,
// body: body,
// recipients: ['sruti.desai@mailplus.com.au'],
// subject: 'Ticket Escalated: Escalation 2- ' + ticket_name,
// relatedRecords: {record: ticket_id, recordtype: 1042},
// });
// } else if (ticketstatus == 13) {
// email.send({
// author: 112209,
// body: body,
// recipients: ['sruti.desai@mailplus.com.au'],
// subject: 'Ticket Escalated: Escalation 3- ' + ticket_name,
// relatedRecords: {record: ticket_id, recordtype: 1042},
// });
// }
console.log("upload", upload_url)
window.open(upload_url, '_self');
}
else {
//some code
}
}
/**
* Function to sent emails when a customer associated ticket is escalated
*/
function sendCustomerEscalateEmail(subject, recipients, template, customer_id) {
var sales_rep = encodeURIComponent(runtime.getCurrentUser().name);
var userid = encodeURIComponent(runtime.getCurrentUser().id);
var suiteletUrl = url.resolveScript({
scriptId: 'customscript_merge_email',
deploymentId: 'customdeploy_merge_email',
returnExternalUrl: true
});
suiteletUrl += '&rectype=customer&template=';
suiteletUrl += template + '&recid=' + customer_id + '&salesrep=' + sales_rep + '&dear=' + '' + '&contactid=' + null + '&userid=' + userid;
console.log(suiteletUrl);
var response = https.get({
url: suiteletUrl
});
var emailHtml = response.body;
if (!isNullorEmpty(customer_id)) {
email.send({
author: 112209,
body: emailHtml,
recipients: recipients,
subject: subject,
relatedRecords: { entityId: customer_id }
});
} else {
email.send({
author: 112209,
body: emailHtml,
recipients: recipients,
subject: subject,
});
}
}
function commentsDate() {
var today = new Date();
var dd = today.getDate();
var mm = today.getMonth() + 1;
var yyyy = today.getFullYear();
if (dd < 10) {
dd = '0' + dd;
}
if (mm < 10) {
mm = '0' + mm;
}
today = mm + '/' + dd + '/' + yyyy;
return today;
}
function saveRecord(context) {
var currRec = currentRecord.get();
var status_value = currRec.getValue({ fieldId: 'custpage_ticket_status_value' });
var selector_issue = currRec.getValue({ fieldId: 'custpage_selector_issue' }); //set to T onEscalate
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
var customer_number = currRec.getValue({ fieldId: 'custpage_customer_number' });
var selector_number = $('#selector_value').val();
console.log('status_value' + status_value)
console.log('selector_issue ' + selector_issue)
console.log('selector_type ' + selector_type)
console.log('selector_number ' + selector_number)
if (selector_type == 'customer_issue') {
if (isNullorEmpty(customer_number)) {
showAlert('Please enter a customer number');
return false;
}
}
if (isTicketNotClosed(status_value) && !isNullorEmpty(selector_type)) {
// Barcode/Inv associated tickets - check that a TOLL Issue or an Invoice Issue has been selected.
// Customer number associated ticket - check that a customer number has been entered
switch (selector_type) {
case 'barcode_number':
var toll_issues_length = $('#toll_issues option:selected').length;
if (toll_issues_length == 0) {
showAlert('Please select a TOLL Issue<br>');
return false;
}
break;
case 'invoice_number':
var invoice_issues_length = $('#invoice_issues option:selected').length;
if (invoice_issues_length == 0) {
showAlert('Please select an Invoice Issue<br>');
return false;
}
break;
case 'customer_issue':
var login_email_used = $('#login_email_text').val();
if (!isNullorEmpty(login_email_used) && !validateEmail(login_email_used)) {
showAlert('User login email format is invalid. Please enter email again <br>');
return false;
}
break;
}
}
if (role == 1005) {
var owner_length = $('#owner option:selected').length;
if (owner_length == 0) {
showAlert('Please select an Owner<br>');
return false;
}
} else {
var owner_length = $('#owner option:selected').length;
var checkTicketOwner = currRec.getValue({ fieldId: 'custpage_ticket_id' });
if (!isNullorEmpty(checkTicketOwner)) {
var checkTicketOwnerRec = record.load({ type: 'customrecord_mp_ticket', id: parseInt(checkTicketOwner) });
var owners = checkTicketOwnerRec.getValue({ fieldId: 'custrecord_owner' });
if (isNullorEmpty(owners) && owner_length == 0) {
showAlert('Please select an Owner<br>');
return false;
}
} else {
if (owner_length == 0) {
showAlert('Please select an Owner<br>');
return false;
}
}
}
if (selector_issue == 'T') {
var to = $('#owner option:selected').map(function () {
return $(this).data('email')
});
to = $.makeArray(to);
var email_sent = sendInformationEmailTo(selector_type, to, true)
if (!email_sent) {
return false;
}
}
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
console.log("Ticket id = " + ticket_id);
if (isNullorEmpty(ticket_id)) {
var ticketRecord = record.create({
type: 'customrecord_mp_ticket',
});
currRec.setValue({ fieldId: 'custpage_created_ticket', value: 'T' });
ticketRecord.setValue({ fieldId: 'custrecord_email_sent', value: false });
} else {
ticket_id = parseInt(ticket_id);
try {
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
} catch (e) {
if (e instanceof error.SuiteScriptError) {
if (e.name == "SSS_MISSING_REQD_ARGUMENT") {
console.log('Error to load the ticket record with ticket_id : ' + ticket_id);
}
}
}
}
currRec.setValue({ fieldId: 'custpage_selector_number', value: selector_number });
var selector_id = currRec.getValue({ fieldId: 'custpage_selector_id' });
// Save customer number
var customer_number = $('#customer_number_value').val();
console.log('Saving customer number = ' + customer_number);
ticketRecord.setValue({ fieldId: 'custrecord_cust_number', value: customer_number });
// Save Enquiry status
var enquiry_status_val = $('#enquiry_status option:selected').val();
if (!isNullorEmpty(enquiry_status_val)) {
ticketRecord.setValue({ fieldId: 'custrecord_enquiry_status', value: enquiry_status_val });
}
var attachments_hyperlink = $('#attachments').val();
if (!isNullorEmpty(attachments_hyperlink)) {
ticketRecord.setValue({ fieldId: 'custrecord_mp_ticket_attachments', value: attachments_hyperlink });
}
// Save Ticket Label
var label = $('#label_status option:selected').val();
if (!isNullorEmpty(label)) {
ticketRecord.setValue({ fieldId: 'custrecord_ticket_label', value: label });
}
//Save Enquiry medium
var enquiry_medium = $('#enquiry_status option:selected').val();
if (!isNullorEmpty(enquiry_medium)) {
ticketRecord.setValue({ fieldId: 'custrecord_enquiry_medium', value: enquiry_medium });
}
var total_enquiry_count = 0;
if (!isNullorEmpty($('#enquiry_count_by_chat').val())) {
total_enquiry_count += parseInt($('#enquiry_count_by_chat').val());
}
if (!isNullorEmpty($('#enquiry_count_by_phone').val())) {
total_enquiry_count += parseInt($('#enquiry_count_by_phone').val());
}
if (!isNullorEmpty($('#enquiry_count_by_email').val())) {
total_enquiry_count += parseInt($('#enquiry_count_by_email').val());
}
ticketRecord.setValue({ fieldId: 'custrecord_enquiry_count', value: total_enquiry_count });
var enquiry_count_by_chat = $('#enquiry_count_by_chat').val();
if (!isNullorEmpty(enquiry_count_by_chat)) {
ticketRecord.setValue({ fieldId: 'custrecord_chat_enquiry_count', value: enquiry_count_by_chat });
}
var enquiry_count_by_phone = $('#enquiry_count_by_phone').val();
if (!isNullorEmpty(enquiry_count_by_phone)) {
ticketRecord.setValue({ fieldId: 'custrecord_phone_enquiry_count', value: enquiry_count_by_phone });
}
var enquiry_count_by_email = $('#enquiry_count_by_email').val();
if (!isNullorEmpty(enquiry_count_by_email)) {
ticketRecord.setValue({ fieldId: 'custrecord_email_enquiry_count', value: enquiry_count_by_email });
}
var interaction_count_by_phone = $('#interaction_count_by_phone').val();
var interaction_count_by_email = $('#interaction_count_by_email').val();
if (isNullorEmpty(ticketRecord.getValue({ fieldId: 'custrecord_first_interaction_date' }))) {
if (!isNullorEmpty(interaction_count_by_email) || !isNullorEmpty(interaction_count_by_phone)) {
ticketRecord.setValue({ fieldId: 'custrecord_first_interaction_date', value: new Date() });
}
}
if (!isNullorEmpty(interaction_count_by_phone)) {
ticketRecord.setValue({ fieldId: 'custrecord_phone_interaction_count', value: interaction_count_by_phone });
}
if (!isNullorEmpty(interaction_count_by_email)) {
ticketRecord.setValue({ fieldId: 'custrecord_email_interaction_count', value: interaction_count_by_email });
}
//Check Enquiry is Selected
if (isNullorEmpty(enquiry_count_by_chat) && isNullorEmpty(enquiry_count_by_phone) && isNullorEmpty(enquiry_count_by_email)) {
showAlert('Please select an Enquiry Type<br>');
return false;
} else if (total_enquiry_count == 0) {
showAlert('Please select an Enquiry Type<br>');
return false;
}
//Save Medium list
saveMediumList(enquiry_count_by_chat, enquiry_count_by_phone, enquiry_count_by_email, ticketRecord);
ticketRecord = setTicketStatus(ticketRecord);
ticketRecord = setCreator(ticketRecord);
ticketRecord.setValue({ fieldId: 'altname', value: selector_number });
var owner_email_list = $('#owner option:selected').map(function () {
return $(this).data('email')
});
owner_email_list = $.makeArray(owner_email_list);
var zee_id = currRec.getValue({ fieldId: 'custpage_zee_id' });
ticketRecord.setValue({ fieldId: 'custrecord_zee', value: zee_id });
console.log("sending email..." + selector_type);
if (!isNullorEmpty(selector_type)) {
switch (selector_type) {
case 'barcode_number':
ticketRecord.setValue({ fieldId: 'custrecord_barcode_number', value: selector_id });
// Save Reminder date
var reminder_date = $('#reminder').val();
if (!isNullorEmpty(reminder_date)) {
reminder_date = new Date(reminder_date);
reminder_date = format.parse({ value: reminder_date, type: format.Type.DATE });
ticketRecord.setValue({ fieldId: 'custrecord_reminder', value: reminder_date });
}
break;
case 'invoice_number':
ticketRecord.setValue({ fieldId: 'custrecord_invoice_number', value: selector_id });
var customer_id = currRec.getValue({ fieldId: 'custpage_customer_id' });
ticketRecord.setValue({ fieldId: 'custrecord_customer1', value: customer_id });
if (isFinanceRole(userRole)) {
var daytodayemail = $('#daytodayemail').val();
var daytodayphone = $('#daytodayphone').val();
var accountsemail = $('#accountsemail').val();
var accountsphone = $('#accountsphone').val();
var selected_invoice_method_id = $('#invoice_method option:selected').val();
var accounts_cc_email = $('#accounts_cc_email').val();
var mpex_po_number = $('#mpex_po_number').val();
var customer_po_number = $('#customer_po_number').val();
var customer_terms = $('#customers_terms').val();
var selected_invoice_cycle_id = $('#mpex_invoicing_cycle option:selected').val();
var customerRecord = record.load({ type: 'customer', id: customer_id });
customerRecord.setValue({ fieldId: 'custentity_email_service', value: daytodayemail });
customerRecord.setValue({ fieldId: 'phone', value: daytodayphone });
customerRecord.setValue({ fieldId: 'email', value: accountsemail });
customerRecord.setValue({ fieldId: 'altphone', value: accountsphone });
customerRecord.setValue({ fieldId: 'custentity_invoice_method', value: selected_invoice_method_id });
customerRecord.setValue({ fieldId: 'custentity_accounts_cc_email', value: accounts_cc_email });
customerRecord.setValue({ fieldId: 'custentity_mpex_po', value: mpex_po_number });
customerRecord.setValue({ fieldId: 'custentity11', value: customer_po_number });
customerRecord.setValue({ fieldId: 'custentity_finance_terms', value: customer_terms });
customerRecord.setValue({ fieldId: 'custentity_mpex_invoicing_cycle', value: selected_invoice_cycle_id });
customerRecord.save({})
// Save Reminder date
var reminder_date = $('#reminder').val();
if (!isNullorEmpty(reminder_date)) {
reminder_date = new Date(reminder_date);
reminder_date = format.parse({
value: reminder_date,
type: format.Type.DATE
});
ticketRecord.setValue({ fieldId: 'custrecord_reminder', value: reminder_date });
}
}
break;
case 'customer_issue':
var screenshot_image = currRec.getValue({ fieldId: 'custpage_ss_image' });
if (!isNullorEmpty(screenshot_image)) {
ticketRecord.setValue({ fieldId: 'custrecord_screenshot', value: screenshot_image });
}
var customer_id = currRec.getValue({ fieldId: 'custpage_customer_id' });
if (!isNullorEmpty(customer_id)) {
ticketRecord.setValue({ fieldId: 'custrecord_customer1', value: customer_id });
}
var customer_issue_type = $('#selector_value').val();
if (!isNullorEmpty(customer_issue_type)) {
ticketRecord.setValue({ fieldId: 'custrecord_customer_issue', value: customer_issue_type });
}
var login_email_used = $('#login_email_text').val();
if (!isNullorEmpty(login_email_used)) {
ticketRecord.setValue({ fieldId: 'custrecord_login_email', value: login_email_used });
}
var is_customer_number_email_sent = currRec.getValue({ fieldId: 'custpage_customer_number_email_sent' });
console.log("cust iss typ", customer_issue_type);
switch (customer_issue_type) {
case 'Customer App':
console.log("in cust app");
var phone_used = $('#phone_used').val();
if (!isNullorEmpty(phone_used)) {
ticketRecord.setValue({ fieldId: 'custrecord_phone_used', value: phone_used });
}
if (is_customer_number_email_sent == 'F' && !isNullorEmpty(ticket_id)) {
sendCustomerTicketEmail('', ticket_id, customer_number, selector_type, selector_number, '', '', login_email_used, '', '', owner_email_list);
ticketRecord.setValue({ fieldId: 'custrecord_customer_number_email_sent', value: true });
}
break;
case 'Customer Portal':
var browser = $("#browser_value option:selected").val();
if (!isNullorEmpty(browser)) {
ticketRecord.setValue({ fieldId: 'custrecord_browser', value: browser });
}
var os_used = $('#os_value option:selected').val();
if (!isNullorEmpty(os_used)) {
ticketRecord.setValue({ fieldId: 'custrecord_operating_system', value: os_used });
}
if (is_customer_number_email_sent == 'F' && !isNullorEmpty(ticket_id)) {
sendCustomerTicketEmail('', ticket_id, customer_number, selector_type, selector_number, $("#browser_value option:selected").text(), $('#os_value option:selected').text(), login_email_used, '', '', owner_email_list);
ticketRecord.setValue({ fieldId: 'custrecord_customer_number_email_sent', value: true });
}
break;
case 'Update Label':
var sender_name = $('#sender_name_text').val();
if (!isNullorEmpty(sender_name)) {
ticketRecord.setValue({ fieldId: 'custrecord_sender_name', value: sender_name });
}
var sender_phone = $('#sender_phone_text').val();
if (!isNullorEmpty(sender_phone)) {
ticketRecord.setValue({ fieldId: 'custrecord_sender_phone', value: sender_phone });
}
if (is_customer_number_email_sent == 'F' && !isNullorEmpty(ticket_id)) {
sendCustomerTicketEmail('', ticket_id, customer_number, selector_type, selector_number, '', '', login_email_used, sender_name, sender_phone, owner_email_list);
ticketRecord.setValue({ fieldId: 'custrecord_customer_number_email_sent', value: true });
}
break;
}
break;
}
}
ticketRecord = updateIssues(ticketRecord);
//Owner
var owner_list = new Array;
$('#owner option:selected').each(function () {
owner_list.push($(this).val());
});
if (!isNullorEmpty(ticket_id)) {
// Send email to new owners.
var old_owner_list = ticketRecord.getValue({ fieldId: 'custrecord_owner' });
if (!isNullorEmpty(old_owner_list)) {
var only_new_owner_ids = [];
var only_new_owner_email_address = [];
owner_list.forEach(function (new_owner_id) {
if (old_owner_list.indexOf(new_owner_id) == -1) {
only_new_owner_ids.push(new_owner_id);
only_new_owner_email_address.push($('#owner [value="' + new_owner_id + '"]').data('email'));
}
})
} else {
var only_new_owner_ids = owner_list;
var only_new_owner_email_address = [];
owner_list.forEach(function (owner_id) {
only_new_owner_email_address.push($('#owner [value="' + owner_id + '"]').data('email'));
})
}
console.log('selector_issue ' + selector_issue);
console.log('only_new_owner_email_address ' + only_new_owner_email_address);
console.log('selector_type ' + selector_type);
// If there is an issue, all the owners have already received an email.
if (selector_issue == 'F' && (!isNullorEmpty(only_new_owner_email_address))) {
console.log('ISSUE');
var email_sent = sendInformationEmailTo(selector_type, only_new_owner_email_address, false);
if (!email_sent) {
return false;
}
} else if (selector_type == 'customer_issue') {
var login_email_used = $('#login_email_text').val();
var customer_issue_type = $('#selector_value').val();
switch (customer_issue_type) {
case 'Customer App':
var phone_used = $('#phone_used').val();
var os_used = $('#os_value option:selected').val();
var browser = $("#browser_value option:selected").val()
sendCustomerTicketEmail('', ticket_id, customer_number, selector_type, selector_number, $("#browser_value option:selected").text(), $('#os_value option:selected').text(), login_email_used, '', '', only_new_owner_email_address);
break;
case 'Customer Portal':
var browser = $('#browser_value').val();
sendCustomerTicketEmail('', ticket_id, customer_number, selector_type, selector_number, $("#browser_value option:selected").text(), '', login_email_used, '', '', only_new_owner_email_address);
break;
case 'Update Label':
var sender_phone = $('#sender_phone_text').val();
var sender_name = $('#sender_name_text').val();
sendCustomerTicketEmail('', ticket_id, customer_number, selector_type, selector_number, '', '', login_email_used, sender_name, sender_phone, only_new_owner_email_address);
break;
}
}
}
// Save Owner list
console.log(owner_list);
ticketRecord.setValue({ fieldId: 'custrecord_owner', value: owner_list });
console.log("oList", ticketRecord.getValue({ fieldId: 'custrecord_owner' }));
//cxcxc
// Save Comment
switch (selector_type) {
case 'barcode_number':
var comment = $('#comment').val();
break;
case 'invoice_number':
var comment = ticketRecord.getValue({ fieldId: 'custrecord_comment' });
if (isNullorEmpty(comment)) {
comment = ''
};
var selected_title = $('#user_note_title option:selected').text();
var usernote_textarea = $('#user_note_textarea').val();
var date = new Date;
var date_time_now = format.parse({ value: date, type: format.Type.DATETIMETZ });
var date_now = format.parse({ value: date, type: format.Type.DATE });
var time_now = format.parse({ value: date, type: format.Type.TIMEOFDAY });
if (!isNullorEmpty(usernote_textarea)) {
if (!isNullorEmpty(comment)) {
comment += '\n';
}
var usernote = '[' + selected_title + '] - [' + userName + '] - [' + date_time_now + '] - ' + usernote_textarea;
// Save usernote on Customer record
var userNote = record.create({
type: 'note',
});
userNote.setValue({ fieldId: 'title', value: selected_title });
userNote.setValue({ fieldId: 'notedate', value: date_now });
userNote.setValue({ fieldId: 'time', value: time_now });
userNote.setValue({ fieldId: 'note', value: usernote_textarea });
userNote.setValue({ fieldId: 'entity', value: customer_id });
if (!isNullorEmpty(customer_id)) {
userNote.save({})
}
comment += usernote;
}
break;
case 'customer_issue':
var comment = $('#comment').val();
break;
}
if (!isNullorEmpty(comment)) {
var original_comment = ticketRecord.getValue({ fieldId: 'custrecord_comment' });
var total_comment = $('#comment').val();
var new_comment = total_comment.split(original_comment).join('');
var new_comment = total_comment.split(original_comment).join('');
var new_comment2 = new_comment.split("\n").join('');
var date_netsuite = format.format({
value: new Date(),
type: format.Type.DATETIME
});
console.log("new_comment", new_comment);
console.log("new_comment2", new_comment2);
var comment_with_date = total_comment;
if (!isNullorEmpty(new_comment2)) {
comment_with_date = "\n" + original_comment + "\n" + date_netsuite + " - " + new_comment2 + "\n";
}
console.log('comment_with_date', comment_with_date);
ticketRecord.setValue({ fieldId: 'custrecord_comment', value: comment_with_date });
}
var ticket_id = ticketRecord.save({
enableSourcing: true,
});
currRec.setValue({ fieldId: 'custpage_ticket_id', value: ticket_id });
if (!isNullorEmpty(selector_id) && (selector_type == 'barcode_number')) {
try {
var list_toll_issues = new Array;
$('#toll_issues option:selected').each(function () {
list_toll_issues.push($(this).val());
});
var barcodeRecord = record.load({ type: 'customrecord_customer_product_stock', id: selector_id });
console.log("ticket_id", ticket_id);
console.log("list_toll_issues", list_toll_issues);
barcodeRecord.setValue({ fieldId: 'custrecord_mp_ticket', value: ticket_id });
barcodeRecord.setValue({ fieldId: 'custrecord_cust_prod_stock_toll_issues ', value: list_toll_issues });
var rec_email = $('#receiveremail').val();
var rec_name = $('#receivername').val();
var rec_state = $('#receiverstate').val();
var rec_zip = $('#receiverzip').val();
var rec_addr1 = $('#receiveraddr1').val();
var rec_addr2 = $('#receiveraddr2').val();
var rec_city = $('#receiversuburb').val();
var rec_phone = $('#receiverphone').val();
//Check if Rec details are to be updated
if (!$("#receiveremail").is(":disabled")) {
if (!isNullorEmpty(rec_email)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_email', value: rec_email });
}
if (!isNullorEmpty(rec_name)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_name', value: rec_name });
}
if (!isNullorEmpty(rec_state)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_state', value: rec_state });
}
if (!isNullorEmpty(rec_zip)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_postcode', value: rec_zip });
}
if (!isNullorEmpty(rec_addr1)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_addr1', value: rec_addr1 });
}
if (!isNullorEmpty(rec_addr2)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_addr2', value: rec_addr2 });
}
if (!isNullorEmpty(rec_city)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_suburb', value: rec_city });
}
if (!isNullorEmpty(rec_phone)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_phone', value: rec_phone });
}
}
barcodeRecord.save({
enableSourcing: true,
});
} catch (e) {
console.log('Error to load the barcode record with barcode_id : ' + selector_id);
}
}
return true;
}
/**
* Takes action depending on which of the two fields (Customer number or Barcode/Inv number) is filled
*/
function checkMandatoryFields() {
var currRec = currentRecord.get();
console.log("checkMandatoryField");
var selector_number = $('#selector_value').val().trim().toUpperCase();
var customer_number = $('#customer_number_value').val().trim();
var selector_type = $('#selector_text').text().toLowerCase().split(' ').join('_');
var ticket_records = null;
if (!isNullorEmpty(customer_number) && isCustomerNumberValid(customer_number)) {
currRec.setValue({ fieldId: 'custpage_customer_number', value: customer_number });
var customer_id = getCustomerID(customer_number);
console.log("cid", customer_id);
currRec.setValue({ fieldId: 'custpage_customer_id', value: customer_id });
if (!isNullorEmpty(selector_number)) {
switch (selector_type) {
case "barcode_number":
case "invoice_number":
displayCustomerInfo();
break;
case "customer_issue":
}
}
ticket_records = searchTicketRecords(customer_number);
console.log('Current tickets on customer number ' + customer_number + ': ' + ticket_records);
var customer_record = customerLinkedToCustomerNum(customer_number);
if (!isNullorEmpty(customer_record)) {
//Display franchisee details
displayFranchiseeInfo(customer_record);
}
if (!isNullorEmpty(ticket_records)) {
//If tickets exist with this customer number, display customer number tickets datatable
updateCustomerNumTicketsTable(ticket_records);
} else {
console.log('Removing table');
//Remove tickets datatable
$('#customer_number_tickets_preview_wrapper').hide();
//Show no ticket exists info box
$('#info').text('No ticket exists for the customer ');
$('#info').parent().show();
}
}
if (!isNullorEmpty(selector_number) && isNullorEmpty(customer_number)) {
switch (selector_type) {
case "barcode_number":
if (validateSelectorInput()) {
displayCustomerInfo();
}
break;
case "invoice_number":
if (validateSelectorInput()) {
displayCustomerInfo();
}
break;
case "customer_issue":
break;
}
}
if (isNullorEmpty(customer_number) && isNullorEmpty(selector_number)) {
showAlert('Please enter a customer number or a barcode/invoice number');
//Remove tickets datatable
$('#customer_number_tickets_preview_wrapper').hide();
//Reload page
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_open_ticket_2',
scriptId: 'customscript_sl_open_ticket_2',
})
var upload_url = baseURL + output;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
}
}
function updateCustomerNumTicketsTable(ticket_records_dataset) {
console.log('Inside update customer tickets table');
$('#customer_number_tickets_preview_wrapper').show();
$('#customer_number_tickets_preview').show();
if (!($.fn.dataTable.isDataTable('#customer_number_tickets_preview'))) {
//Initialise new datatable
$('#customer_number_tickets_preview').DataTable({
data: ticket_records_dataset,
select: {
style: 'single'
},
columns: [{
title: "ID"
}, {
title: "Customer Number"
}, {
title: "Name"
}, {
title: "Barcode Number"
}, {
title: "Invoice Number"
}, {
title: "Customer Issue"
}, {
title: "Owner"
}, {
title: "Date created"
}]
});
//Row selection
$('#customer_number_tickets_preview tbody').on('click', 'tr', function () {
if ($(this).hasClass('selected')) {
$(this).removeClass('selected');
} else {
$('#customer_number_tickets_preview tr.selected').removeClass('selected');
$(this).addClass('selected');
var selected_row = $('#customer_number_tickets_preview > tbody > tr.selected');
updateFields(selected_row);
}
});
} else {
//Update datatable rows
var datatable = $('#customer_number_tickets_preview').DataTable().clear();
datatable.rows.add(ticket_records_dataset);
datatable.draw();
}
}
function updateFields(selected_row) {
//All tickets in here always exist so we can directly redirect to the Edit ticket page
console.log('Inside update fields');
var barcode_number = selected_row.children()[3].textContent.trim();
var invoice_number = selected_row.children()[4].textContent.trim();
var customer_issue_type = selected_row.children()[5].textContent.trim();
var ticket_id = selected_row.children()[0].textContent.trim();
if (!isNullorEmpty(barcode_number) || !isNullorEmpty(invoice_number)) {
var selector_type = isNullorEmpty(barcode_number) ? "invoice_number" : "barcode_number";
currRec.setValue({ fieldId: 'custpage_selector_type', value: selector_type });
//Set selector value
var selector_number = isNullorEmpty(barcode_number) ? invoice_number : barcode_number;
$('#selector_value').val(selector_number);
// If a ticket already exists for the barcode number, the user is redirected to the "Edit Ticket" page.
if (ticketLinkedToSelector(selector_number)) {
console.log('ticket linked to barcode')
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
var params = {
ticket_id: parseInt(ticket_id),
selector_number: selector_number,
selector_type: selector_type
};
params = JSON.stringify(params);
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_open_ticket_2',
scriptId: 'customscript_sl_open_ticket_2',
});
var upload_url = baseURL + output + '&custparam_params=' + params;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
}
displayCustomerInfo();
} else {
var selector_type = "customer_issue";
currRec.setValue({ fieldId: 'custpage_selector_type', value: selector_type });
currRec.setValue({ fieldId: 'custpage_selector_number', value: customer_issue_type });
console.log('In displayCustomerIssueInfo - ' + customer_issue_type);
var params = {
ticket_id: parseInt(ticket_id.slice(4, 8)),
selector_number: customer_issue_type,
selector_type: selector_type
};
params = JSON.stringify(params);
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_open_ticket_2',
scriptId: 'customscript_sl_open_ticket_2',
});
var upload_url = baseURL + output + '&custparam_params=' + params;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
}
}
/**
* Updates the enquiry medium multi-select field and the enquiry count by chat, phone and email fields in the client side
*/
function updateEnquiryMediumAndCount() {
$('.increment_enquiry_count_by_chat, .increment_enquiry_count_by_phone, .increment_enquiry_count_by_email').click(function () {
console.log("Clicked increment");
//Get total enquiry count and increment by 1
var total_enquiry_count = $('#total_enquiry_count').val();
$('#total_enquiry_count').val(++total_enquiry_count);
if (this.className.indexOf('increment_enquiry_count_by_chat') !== -1) {
console.log("In chat click");
//Get chat enquiry count and increment by 1
var enquiry_count_by_chat = $('#enquiry_count_by_chat').val();
$('#enquiry_count_by_chat').val(++enquiry_count_by_chat);
//Select the chat option in medium list
$('#enquiry_medium_status option[value="3"]').prop('selected', true);
}
if (this.className.indexOf('increment_enquiry_count_by_phone') !== -1) {
//Get phone enquiry count and increment by 1
var enquiry_count_by_phone = $('#enquiry_count_by_phone').val();
$('#enquiry_count_by_phone').val(++enquiry_count_by_phone);
//Select the phone option in medium list
$('#enquiry_medium_status option[value="1"]').prop('selected', true);
}
if (this.className.indexOf('increment_enquiry_count_by_email') !== -1) {
//Get email enquiry count and increment by 1
var enquiry_count_by_email = $('#enquiry_count_by_email').val();
$('#enquiry_count_by_email').val(++enquiry_count_by_email);
//Select the email option in medium list
$('#enquiry_medium_status option[value="2"]').prop('selected', true);
}
//Get medium list and update it
var medium_list = $('#enquiry_medium_status option:selected').map(function () {
return $(this).val()
});
medium_list = $.makeArray(medium_list);
$('#enquiry_medium_status').val(medium_list).trigger('change');
});
$('.decrement_enquiry_count_by_chat, .decrement_enquiry_count_by_phone, .decrement_enquiry_count_by_email').click(function () {
var total_enquiry_count = $('#total_enquiry_count').val();
if (this.className.indexOf('decrement_enquiry_count_by_chat') !== -1) {
var enquiry_count_by_chat = $('#enquiry_count_by_chat').val();
if (enquiry_count_by_chat > 0) {
$('#enquiry_count_by_chat').val(--enquiry_count_by_chat);
$('#total_enquiry_count').val(--total_enquiry_count);
}
if (enquiry_count_by_chat === 0) {
//Unselect medium list option
$('#enquiry_medium_status option[value="3"]').prop('selected', false);
}
}
if (this.className.indexOf('decrement_enquiry_count_by_phone') !== -1) {
var enquiry_count_by_phone = $('#enquiry_count_by_phone').val();
if (enquiry_count_by_phone > 0) {
$('#enquiry_count_by_phone').val(--enquiry_count_by_phone);
$('#total_enquiry_count').val(--total_enquiry_count);
}
if (enquiry_count_by_phone === 0) {
$('#enquiry_medium_status option[value="1"]').prop('selected', false);
}
}
if (this.className.indexOf('decrement_enquiry_count_by_email') !== -1) {
var enquiry_count_by_email = $('#enquiry_count_by_email').val();
if (enquiry_count_by_email > 0) {
$('#enquiry_count_by_email').val(--enquiry_count_by_email);
$('#total_enquiry_count').val(--total_enquiry_count);
}
if (enquiry_count_by_email === 0) {
$('#enquiry_medium_status option[value="2"]').prop('selected', false);
}
}
//Get medium list and update it
var medium_list = $('#enquiry_medium_status option:selected').map(function () {
return $(this).val()
});
medium_list = $.makeArray(medium_list);
$('#enquiry_medium_status').val(medium_list).trigger('change');
});
$('.increment_interaction_count_by_chat, .increment_interaction_count_by_phone, .increment_interaction_count_by_email').click(function () {
console.log("Clicked increment");
//Get total interaction count and increment by 1
var total_interaction_count = $('#total_interaction_count').val();
$('#total_interaction_count').val(++total_interaction_count);
if (this.className.indexOf('increment_interaction_count_by_chat') !== -1) {
console.log("In chat click");
//Get chat interaction count and increment by 1
var interaction_count_by_chat = $('#interaction_count_by_chat').val();
$('#interaction_count_by_chat').val(++interaction_count_by_chat);
}
if (this.className.indexOf('increment_interaction_count_by_phone') !== -1) {
//Get phone interaction count and increment by 1
var interaction_count_by_phone = $('#interaction_count_by_phone').val();
$('#interaction_count_by_phone').val(++interaction_count_by_phone);
}
if (this.className.indexOf('increment_interaction_count_by_email') !== -1) {
//Get email interaction count and increment by 1
var interaction_count_by_email = $('#interaction_count_by_email').val();
$('#interaction_count_by_email').val(++interaction_count_by_email);
//Select the email option in medium list
}
});
$('.decrement_interaction_count_by_chat, .decrement_interaction_count_by_phone, .decrement_interaction_count_by_email').click(function () {
var total_interaction_count = $('#total_interaction_count').val();
if (this.className.indexOf('decrement_interaction_count_by_chat') !== -1) {
var interaction_count_by_chat = $('#interaction_count_by_chat').val();
if (interaction_count_by_chat > 0) {
$('#interaction_count_by_chat').val(--interaction_count_by_chat);
$('#total_interaction_count').val(--total_interaction_count);
}
}
if (this.className.indexOf('decrement_interaction_count_by_phone') !== -1) {
var interaction_count_by_phone = $('#interaction_count_by_phone').val();
if (interaction_count_by_phone > 0) {
$('#interaction_count_by_phone').val(--interaction_count_by_phone);
$('#total_interaction_count').val(--total_interaction_count);
}
if (interaction_count_by_phone === 0) {
$('#interaction_medium_status option[value="1"]').prop('selected', false);
}
}
if (this.className.indexOf('decrement_interaction_count_by_email') !== -1) {
var interaction_count_by_email = $('#interaction_count_by_email').val();
if (interaction_count_by_email > 0) {
$('#interaction_count_by_email').val(--interaction_count_by_email);
$('#total_interaction_count').val(--total_interaction_count);
}
if (interaction_count_by_email === 0) {
$('#interaction_medium_status option[value="2"]').prop('selected', false);
}
}
//Get medium list and update it
var medium_list = $('#interaction_medium_status option:selected').map(function () {
return $(this).val()
});
medium_list = $.makeArray(medium_list);
$('#interaction_medium_status').val(medium_list).trigger('change');
});
}
function openAndNew() {
var currRec = currentRecord.get();
currRec.setValue({ fieldId: 'custpage_open_new_ticket', value: 'T' });
// Trigger the submit function.
$('#submitter').trigger('click');
}
function updateAndNew() {
var currRec = currentRecord.get();
currRec.setValue({ fieldId: 'custpage_open_new_ticket', value: 'T' });
// Trigger the submit function.
$('#submitter').trigger('click');
}
/**
* Function to save the medium list depending on chat, phone and email enquiry values
*/
function saveMediumList(enquiry_count_by_chat, enquiry_count_by_phone, enquiry_count_by_email, ticketRecord) {
var medium_list = $('#enquiry_medium_status option:selected').map(function () {
return $(this).val()
});
medium_list = $.makeArray(medium_list);
if (enquiry_count_by_phone >= 1 && medium_list.indexOf("1") === -1) {
medium_list.push("1");
}
if (enquiry_count_by_email >= 1 && medium_list.indexOf("2") === -1) {
medium_list.push("2");
}
if (enquiry_count_by_chat >= 1 && medium_list.indexOf("3") === -1) {
medium_list.push("3");
}
if (enquiry_count_by_phone === "0") {
var index = medium_list.indexOf("1");
if (index > -1) {
medium_list.splice(index, 1);
}
}
if (enquiry_count_by_email === "0") {
var index = medium_list.indexOf("2");
if (index > -1) {
medium_list.splice(index, 1);
}
}
if (enquiry_count_by_chat === "0") {
var index = medium_list.indexOf("3");
if (index > -1) {
medium_list.splice(index, 1);
}
}
ticketRecord.setValue({ fieldId: 'custrecord_enquiry_medium', value: medium_list });
}
/**
* Triggered when a customer calls for an issue with a barcode that is not his.
* Reorganize the shown sections.
*/
function onEscalate() {
console.log("onesc");
var currRec = currentRecord.get();
currRec.setValue({ fieldId: 'custpage_selector_issue', value: 'T' });
//Set status to Escalated
// currRec.setValue({ fieldId: 'custpage_ticket_status_value', value: 10) };
$('#submitter').val('Escalate to Owner');
$('#submit_ticket').val('ESCALATE TO OWNER');
// Hide the "Escalate" button
$('#tbl_custpage_escalate').closest('td').hide();
$('#tbl_custpage_escalate').closest('td').prev().hide();
$('.open_and_new_ticket_btn').addClass('hide');
$('.escalate').addClass('hide');
updateButtonsWidth();
// Hide the contacts fields and contact details sections
$('.daytodaycontact_section').addClass('hide');
$('.zee_main_contact_section').addClass('hide');
$('.mpex_stock_used_section').addClass('hide');
$('.final_delivery_section').addClass('hide');
$('.mpex_contact_section').addClass('hide');
$('.contacts_section').addClass('hide');
$('.reviewcontacts_section').addClass('hide');
// Hide the send email section
$('#send_email_container').addClass('hide');
// Show that the Issue Customer Name, the MP Issue and the Comment are mandatory
$('.mandatory').removeClass('hide');
// Show the "MP Issues" field and the "Owner" text area
$('.mp_issues_section').removeClass('hide');
selectOwner();
// Hide the tickets datatable
$('.tickets_datatable_section').addClass('hide');
$('#tickets-preview_wrapper').addClass('hide');
//Hide tickets enquiry section
$('.ticket_enquiry_header_section').addClass('hide');
$('.enquiry_medium_section').addClass('hide');
$('.enquiry_count_breakdown_section').addClass('hide');
$('.interaction_count_breakdown_section').addClass('hide');
$('.ticket_enquiry_header_section').addClass('hide');
$('.label_section').addClass('hide');
//Hide previous emails section
$('.previous_emails_header').addClass('hide');
$('.previous_emails_section').addClass('hide');
//Hide customer ticket related issues
$('.ss_section').addClass('hide');
$('.browser_os_section').addClass('hide');
$('.phone_section').addClass('hide');
$('.login_email_used_section').addClass('hide');
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
if (selector_type == "customer_issue") {
var selector_number = currRec.getValue({ fieldId: 'custpage_selector_number' });
if (selector_number == "Customer App") {
//Set current chosen option to Customer App
var mp_issues_option_inline_html = '<option value="10" selected> Customer App Issue</option>';
} else if (selector_number == "Customer Portal") {
//Set current chosen option to Customer Portal
var mp_issues_option_inline_html = '<option value="9" selected> Customer App Issue</option>';
} else if (selector_number == "Update Label") {
//Set current chosen option to Update Label
var mp_issues_option_inline_html = '<option value="11" selected> Customer App Issue</option>';
}
$('#mp_issues').html(mp_issues_option_inline_html);
//Requires double refresh. One for the dropwdown chnage and sceond for selection
$('#mp_issues').selectpicker('refresh');
$('#mp_issues').selectpicker('refresh')
}
}
/**
* If the barcode number validation raises an error, the fields are cleared.
* The informations linked to the previous barcode are deleted.
*/
function clearFields() {
$('#customer_name').val('');
// Unselect all TOLL Issues fields
$('#toll_issues option:selected').each(function () {
$(this).attr('selected', false);
});
$('#comment').val('');
}
/**
* Called when "Escalate to Owner" is clicked.
* Check that in case of an issue with a barcode, the mandatory fields are filled.
* @param {String} selector_type
* @returns {Boolean}
*/
function validateIssueFields(selector_type) {
var alertMessage = '';
var return_value = true;
var toll_issues_length = $('#toll_issues option:selected').length;
var mp_issues_length = $('#mp_issues option:selected').length;
var invoice_issues_length = $('#invoice_issues option:selected').length;
var comment = $('#comment').val();
var usernote = $('#user_note_textarea').val();
switch (selector_type) {
case 'barcode_number':
if (toll_issues_length == 0) {
alertMessage += 'Please select a TOLL Issue<br>';
return_value = false;
}
if (isNullorEmpty(comment)) {
alertMessage += 'Please type a comment<br>';
return_value = false;
}
break;
case 'invoice_number':
if (invoice_issues_length == 0) {
alertMessage += 'Please select an Invoice Issue<br>';
return_value = false;
}
if (isNullorEmpty(usernote)) {
alertMessage += 'Please type a User Note<br>';
return_value = false;
}
break;
}
if (return_value == true && mp_issues_length == 0) {
alertMessage += 'Please select an MP Issue<br>';
return_value = false;
}
if (return_value == false) {
showAlert(alertMessage);
} else {
$('#alert').parent().hide();
}
return return_value;
}
/**
* Send the email with the information regarding the ticket to the email adresses in the array 'to'.
* @param {String} selector_type
* @param {Array} to
* @param {Boolean} is_issue
* @returns {Boolean} Whether the email was sent or not.
*/
function sendInformationEmailTo(selector_type, to, is_issue) {
console.log("sek type", selector_type);
console.log("to", to);
console.log("is_issue", is_issue);
// There is an issue with the barcode
// The owner should be contacted.
if (is_issue) {
var validate_issue_fields = validateIssueFields(selector_type);
if (!validate_issue_fields) {
return false;
}
}
var selector_number = $('#selector_value').val();
var customer_name = $('#customer_name').val();
var comment = $('#comment').val();
var selected_title = $('#user_note_title option:selected').text();
var usernote_textarea = $('#user_note_textarea').val();
var date = new Date();
var email_subject = 'MP Ticket issue - ' + selector_number;
var email_body = '';
email_body += 'Environment : ' + runtime.envType + '\n';
email_body += 'Date & Time : ' + formatDate(date) + '\n';
switch (selector_type) {
case 'barcode_number':
email_body += 'Barcode Number : ' + selector_number + '\n';
break;
case 'invoice_number':
email_body += 'Invoice Number : ' + selector_number + '\n';
break;
case 'customer_issue':
email_body += 'Customer associated ticket : ' + selector_number + '\n';
break;
}
email_body += 'Customer Name : ' + customer_name + '\n';
switch (selector_type) {
case 'barcode_number':
email_body += 'TOLL Issues : ';
$('#toll_issues option:selected').each(function () {
email_body += $(this).text() + '\n';
});
break;
case 'invoice_number':
email_body += 'Invoice Issues : ';
$('#invoice_issues option:selected').each(function () {
email_body += $(this).text() + '\n';
});
break;
}
email_body += 'MP Issues : ';
$('#mp_issues option:selected').each(function () {
email_body += $(this).text() + '\n';
});
if (selector_type == 'invoice_number') {
if (!isNullorEmpty(comment.trim())) {
comment += '\n';
}
var date = new Date();
var dnow = format.parse({ value: date, type: format.Type.DATETIMETZ });
var usernote = '[' + selected_title + '] - [' + userName + '] - [' + dnow + '] - ' + usernote_textarea;
comment += usernote;
}
email_body += 'Comment : ' + comment;
var cc = [] //CC email addresses
// Now the escalation and information emails are sent from the user addresses.
console.log("emailsend");
email.send({
author: 112209,
body: email_body,
recipients: to,
subject: email_subject,
cc: cc,
});
// 112209 is from MailPlus Team
return true;
}
/**
* Redirect to the "View MP Tickets" page without saving any changes.
*/
function onCancel() {
console.log("cancel");
var status_value = currRec.getValue({ fieldId: 'custpage_ticket_status_value' });
if (isTicketNotClosed(status_value)) {
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_edit_ticket_2',
scriptId: 'customscript_sl_edit_ticket_2',
});
var upload_url = baseURL + output;
} else {
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_edit_closed_ticket_2',
scriptId: 'customscript_sl_edit_closed_ticket_2',
});
var upload_url = baseURL + output;
}
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
}
/**
* Function to return the customer id given a customer number
* @param {*} customer_number
*/
function getCustomerID(customer_number) {
var customer_search = search.load({ type: 'customer', id: 'customsearch_customer_name_2' });
customer_search.filters.push(search.createFilter({
name: 'entityid',
operator: 'haskeywords',
values: customer_number,
}));
var result_set = customer_search.run().getRange({ start: 0, end: 1000 });
result_set.forEach(function (search_value) {
console.log("search va", search_value);
});
var customerId = result_set[0].id;
console.log(customerId, "custid");
return customerId;
}
/**
* Checks that the given customer number is valid
* Returns the customer record if found, else returns null
*/
function isCustomerNumberValid(customer_number) {
if (!isNullorEmpty(customer_number)) {
var customer_search = search.load({ type: 'customer', id: 'customsearch_customer_name_2' });
var new_filter = search.createFilter({
name: 'entityid',
operator: 'is',
values: customer_number,
})
customer_search.filters.push(new_filter);
try {
var result_set = customer_search.run();
if (result_set.getRange({ start: 0, end: 1000 }) != null && result_set.getRange({ start: 0, end: 1000 }).length > 0) {
// Customer found.
return true;
} else {
//Customer does not exist in record
showAlert('Enter a valid customer number. Customer ' + customer_number + ' does not exist');
return false;
}
} catch (error) {
//Undefined ID error
return false;
}
} else {
showAlert('Enter a customer number');
return false;
}
}
/**
* - If the barcode record exists but there is an MP Ticket issue with the record,
* the onEscalate function is called.
* @return {Boolean} Whether or not all the input has been filled.
*/
function validateSelectorInput() {
console.log('In validateSelectorInput()');
var selector_number = $('#selector_value').val().trim().toUpperCase();
$('#selector_value').val(selector_number);
var selector_type = $('#selector_text').text().toLowerCase().split(' ').join('_');
console.log(selector_number);
console.log(selector_type);
var alertMessage = '';
var return_value = true;
var keep_selector_number = false;
if (isNullorEmpty(selector_number)) {
switch (selector_type) {
case 'invoice_number':
alertMessage += 'Please enter the Invoice Number<br>';
break;
case 'barcode_number':
alertMessage += 'Please enter the Barcode Number<br>';
break;
default:
alertMessage += 'Please enter a selector number or a customer issue <br>';
}
return_value = false;
}
if ((return_value == true) && (!checkSelectorFormat(selector_number, selector_type))) {
switch (selector_type) {
case 'invoice_number':
alertMessage += 'The Invoice Number format is incorrect<br>';
break;
case 'barcode_number':
alertMessage += 'The Barcode Number format is incorrect<br>';
break;
}
return_value = false;
}
// If a ticket already exists for the barcode number, the user is redirected to the "Edit Ticket" page.
if (return_value && ticketLinkedToSelector(selector_number)) {
console.log('tic ket linked to barcode')
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
var params = {
ticket_id: parseInt(ticket_id),
selector_number: selector_number,
selector_type: selector_type
};
params = JSON.stringify(params);
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_open_ticket_2',
scriptId: 'customscript_sl_open_ticket_2',
});
var upload_url = baseURL + output + '&custparam_params=' + params;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
}
if (return_value) {
console.log('Escalate to owner cases');
switch (selector_type) {
//Escalate to owner cases
case 'invoice_number':
var activeInvoiceResults = getSelectorRecords(selector_number, selector_type);
if ((isNullorEmpty(activeInvoiceResults))) {
alertMessage += 'No invoice record exists for the invoice number ' + selector_number + '<br>';
keep_selector_number = true;
$('.customer_section').addClass('hide');
clearFields();
currRec.setValue({ fieldId: 'custpage_selector_id', value: '' });
return_value = false;
}
break;
case 'barcode_number':
var activeBarcodeResults = getSelectorRecords(selector_number, selector_type);
console.log("absdhskhd");
if ((isNullorEmpty(activeBarcodeResults))) {
console.log("aasnj");
alertMessage += 'No active barcode record exists for the barcode number ' + selector_number + '<br>';
// $('#mp_issues option[value="1"]').prop('selected', true);
// $('#mp_issues option[value="2"]').prop('selected', true);
// $('#mp_issues option[value="3"]').prop('selected', true);
var mp_issues_list = [1, 2, 3];
$('#mp_issues').selectpicker('val', mp_issues_list);
keep_selector_number = true;
$('.customer_section').addClass('hide');
clearFields();
currRec.setValue({ fieldId: 'custpage_selector_id', value: '' });
onEscalate();
return_value = false;
}
console.log("baasnj");
if ((!zeeLinkedToBarcode(activeBarcodeResults))) {
alertMessage += 'No franchisee is associated to the barcode ' + selector_number + '<br>';
console.log("casnj");
// $('#mp_issues option[value="1"]').prop('selected', true);
// $('#mp_issues option[value="3"]').prop('selected', true);
var mp_issues_list = [1, 3];
$('#mp_issues').selectpicker('val', mp_issues_list);
keep_selector_number = true;
$('.customer_section').addClass('hide');
clearFields();
onEscalate();
return_value = false;
}
console.log("adasnj");
if ((!customerLinkedToBarcode(activeBarcodeResults))) {
alertMessage += 'No customer is associated to the barcode ' + selector_number + '<br>';
console.log("easnj");
//$('#mp_issues option[value="1"]').prop('selected', true);
var mp_issues_list = [1];
$('#mp_issues').selectpicker('val', mp_issues_list);
keep_selector_number = true;
$('.customer_section').addClass('hide');
clearFields();
onEscalate();
return_value = false;
}
break;
}
}
// if (return_value == false) {
// if (!keep_selector_number) {
// var last_correct_selector_number = currRec.getValue({ fieldId: 'custpage_selector_number' });
// $('#selector_value').val(last_correct_selector_number);
// }
// showAlert(alertMessage);
// } else {
// $('#alert').parent().hide();
// }
if (return_value == false) {
console.log('Lastcase');
showAlert(alertMessage);
} else {
$('#alert').parent().hide();
}
return return_value;
}
/**
* Displays error messages in the alert box on top of the page.
* @param {String} message The message to be displayed.
*/
function showAlert(message) {
$('#danger-alert').html('<button type="button" class="close" id="close-alert" data-dismiss="alert" aria-label="Close"><span aria-hidden="true">×</span></button>' + message);
$('#danger-alert').parent().show();
$("#danger-alert").fadeTo(3000, 500).slideUp(500, function () {
$("#danger-alert").slideUp(500);
});
$('html, body').animate({
scrollTop: 0
}, 800)
}
/**
* Check that if the selector is a barcode number, it starts with 'MPE',
* followed by either 'B', 'C', 'D', 'F', 'N' or 'T',
* and then finishes by 6 digits.
*
* If it's an invoice, it should start with 'INV' and then finishes by 6 digits.
* @param {String} selector_number
* @param {String} selector_type
* @returns {Boolean}
*/
function checkSelectorFormat(selector_number, selector_type) {
switch (selector_type) {
case 'barcode_number':
// var barcodeFormat = /^MPE[BCDFNTG]\d{6}$/;
// var connoteFormat = /^MPXL\d{6}$/;
// var onlyNumbers = /^\d{20}$/;
// if (barcodeFormat.test(selector_number) || connoteFormat.test(selector_number) || onlyNumbers.test(selector_number)) {
return true;
// }
// return false;
case 'invoice_number':
var invoiceFormat = /^INV\d{6}$/;
return invoiceFormat.test(selector_number);
}
}
/**
* Searches for an opened ticket linked to this selector number.
* The barcode record might not exist, but the ticket associated to the selector number can.
* @param {String} selector_number
* @returns {Boolean}
*/
function ticketLinkedToSelector(selector_number) {
console.log("selector number", selector_number);
var activeTicketFilterExpression = [
[["custrecord_barcode_number", "is", selector_number], "OR", ["altname", "is", selector_number]], 'AND', ["custrecord_ticket_status", "noneof", '3']
];
var activeTicketsResults = search.create({ type: 'customrecord_mp_ticket', filterExpression: activeTicketFilterExpression });
activeTicketsResults.filters.push(search.createFilter({
name: 'custrecord_ticket_status',
operator: search.Operator.NONEOF,
values: 3
}));
activeTicketsResults.filters.push(search.createFilter({
name: 'formulatext',
operator: search.Operator.IS,
values: selector_number,
formula: '{altname}'
}));
if (activeTicketsResults.runPaged().count < 1) {
console.log("change filters1");
activeTicketsResults.filters.pop();
activeTicketsResults.filters.push(search.createFilter({
name: 'formulatext',
operator: search.Operator.IS,
values: selector_number,
formula: '{custrecord_barcode_number.custrecord_connote_number}'
}));
}
if (activeTicketsResults.runPaged().count < 1) {
console.log("change filters2");
activeTicketsResults.filters.pop();
activeTicketsResults.filters.push(search.createFilter({
name: 'formulatext',
operator: search.Operator.IS,
values: selector_number,
formula: '{custrecord_barcode_number.name}'
}));
}
var searchResultCount = activeTicketsResults.runPaged().count;
console.log("CNTTTT", searchResultCount);
if (isNullorEmpty(activeTicketsResults) || searchResultCount < 1) {
console.log("ISNULL")
return false;
} else {
// If an active ticket exists for the barcode number, the ticket_id is saved.
// The validate function then redirects the user to its "Edit Ticket" page.
var ticket_id = '';
activeTicketsResults.run().each(function (value) {
console.log(value);
console.log("id", value.id);
ticket_id = value.id;
return true;
});
//console.log("AR2", activeTicketsRes);
console.log("matching ticket_id", ticket_id);
currRec.setValue({ fieldId: 'custpage_ticket_id', value: ticket_id });
return true;
}
}
/**
* Searches for the active barcodes records with the name `barcode_number`,
* or for the active invoice records with the name `invoice_number`,
* There is normally only one such record.
* @param {String} selector_number
* @param {String} selector_type
* @returns {nlobjSearchResult[]} An array of nlobjSearchResult objects corresponding to the searched records.
*/
function getSelectorRecords(selector_number, selector_type) {
switch (selector_type) {
case 'barcode_number':
var filterExpression = [
[["name", "is", selector_number], "OR", ["custrecord_connote_number", "is", selector_number], "OR", ["custrecord_ext_reference_id", "is", selector_number]], 'AND', ["isinactive", "is", 'F']
];
var activeBarcodeColumns = new Array();
activeBarcodeColumns[0] = search.createColumn({ name: 'custrecord_cust_prod_stock_customer', join: null, summary: null });
activeBarcodeColumns[1] = search.createColumn({ name: 'custrecord_cust_prod_stock_zee', join: null, summary: null });
activeBarcodeColumns[2] = search.createColumn({ name: 'custrecord_cust_prod_stock_toll_issues', join: null, summary: null });
activeBarcodeColumns[3] = search.createColumn({ name: 'custrecord_mp_ticket', join: null, summary: null });
activeBarcodeColumns[4] = search.createColumn({ name: 'custrecord_cust_date_stock_used', join: null, summary: null });
activeBarcodeColumns[5] = search.createColumn({ name: 'custrecord_cust_time_stock_used', join: null, summary: null });
activeBarcodeColumns[6] = search.createColumn({ name: 'custrecord_cust_prod_stock_final_del', join: null, summary: null });
activeBarcodeColumns[7] = search.createColumn({ name: 'name', join: null, summary: null });
var activeSelectorResults = search.create({ type: 'customrecord_customer_product_stock', filterExpression: filterExpression, columns: activeBarcodeColumns });
var connoteFormat = /^MPXL\d{6}$/;
var cpConnoteFormat = /^CPBZL5C\d{7}$/;
var sendleFormat = /^SB.*$/;
if (connoteFormat.test(selector_number) || cpConnoteFormat.test(selector_number)) {
console.log('connote');
activeSelectorResults.filters.push(search.createFilter({
name: 'custrecord_connote_number',
operator: search.Operator.IS,
values: selector_number,
}));
} else if (sendleFormat.test(selector_number)) {
console.log('external reference');
activeSelectorResults.filters.push(search.createFilter({
name: 'custrecord_ext_reference_id',
operator: search.Operator.IS,
values: selector_number,
}));
} else {
console.log('else');
activeSelectorResults.filters.push(search.createFilter({
name: 'name',
operator: search.Operator.IS,
values: selector_number,
}));
}
activeSelectorResults.filters.push(search.createFilter({
name: 'isinactive',
operator: search.Operator.IS,
values: false,
}));
break;
case 'invoice_number':
var filterExpression = [
["tranid", "is", selector_number]
];
var invoiceColumns = new Array();
invoiceColumns[0] = search.createColumn({ name: 'entity', join: null, summary: null });
invoiceColumns[1] = search.createColumn({ name: 'partner', join: null, summary: null });
var activeSelectorResults = search.create({ type: 'invoice', join: null, filterExpression: filterExpression, columns: invoiceColumns });
break;
}
console.log("abc");
console.log(activeSelectorResults);
if (!isNullorEmpty(activeSelectorResults)) {
var selector_id = '';
activeSelectorResults.run().each(function (search_res) {
console.log("ID", search_res.id);
selector_id = search_res.id;
return true;
});
console.log('selector_id val', selector_id);
currRec.setValue({ fieldId: 'custpage_selector_id', value: selector_id });
}
return activeSelectorResults;
}
/**
* Verifies that the barcode record is associated to a customer
* @param {nlobjSearchResult[]} activeBarcodeResults Result of getSelectorRecords(selector_number, selector_type)
* @returns {Boolean}
*/
function customerLinkedToBarcode(activeBarcodeResults) {
// var activeBarcodeResult = activeBarcodeResults[0];
// var customer_id = activeBarcodeResult.getValue('custrecord_cust_prod_stock_customer');
// if (isNullorEmpty(customer_id)) {
// return false;
// } else {
// return true;
// }
var customer_id;
activeBarcodeResults.run().each(function (search_val) {
customer_id = search_val.getValue({ name: 'custrecord_cust_prod_stock_customer' });
if (isNullorEmpty(customer_id)) {
return true;
} else {
return false;
}
});
if (isNullorEmpty(customer_id)) {
return false;
} else {
return true;
}
}
/**
* Verifies that the barcode record is associated to a franchisee
* @param {nlobjSearchResult[]} activeBarcodeResults Result of getSelectorRecords(selector_number, selector_type)
* @returns {Boolean}
*/
function zeeLinkedToBarcode(activeBarcodeResults) {
//var activeBarcodeResult = activeBarcodeResults[0];
var zee_id;
activeBarcodeResults.run().each(function (search_val) {
zee_id = search_val.getValue({ name: 'custrecord_cust_prod_stock_zee' });
console.log("zee", zee_id);
if (isNullorEmpty(zee_id)) {
return true;
} else {
return false;
}
});
if (isNullorEmpty(zee_id)) {
return false;
} else {
return true;
}
}
/**
* Returns the customer record for a given customer number
* If record does not exist, returns null
* @param {*} customer_number
*/
function customerLinkedToCustomerNum(customer_number) {
if (!isNullorEmpty(customer_number)) {
var customer_search = search.load({ type: 'customer', id: 'customsearch_customer_name_2' });
var new_filter = search.createFilter({
name: 'entityid',
operator: 'haskeywords',
values: customer_number,
});
customer_search.filters.push(new_filter);
try {
var result_set = customer_search.run();
if (result_set.getRange({ start: 0, end: 1000 }) != null && result_set.getRange({ start: 0, end: 1000 }).length >= 1) {
// Customer found.
return result_set.getRange({ start: 0, end: 1000 })[0];
} else {
// Customer does not exist in record
return null;
}
} catch (error) {
//Undefined ID error
return showAlert(error);
}
}
}
/**
* Displays the informations linked to a selector record.
* @returns {Boolean} Whether the function worked well or not.
*/
function displayCustomerInfo() {
console.log('In displayCustomerInfo()');
var selector_number = $('#selector_value').val().trim().toUpperCase();
currRec.setValue({ fieldId: 'custpage_selector_number', value: selector_number });
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
var activeSelectorResults = getSelectorRecords(selector_number, selector_type);
var activeSelectorResult;
var selector_id = '';
activeSelectorResults.run().each(function (search_val) {
selector_id = search_val.id;
activeSelectorResult = search_val;
console.log("selector_id", selector_id);
});
console.log("asr", activeSelectorResult);
//var selector_id = activeSelectorResult.getId();
console.log('selector_id : ', selector_id);
console.log('activeSelectorResult : ', activeSelectorResult);
currRec.setValue({ fieldId: 'custpage_selector_id', value: selector_id });
switch (selector_type) {
case 'barcode_number':
var customer_name = activeSelectorResult.getText('custrecord_cust_prod_stock_customer');
var customer_id = activeSelectorResult.getValue('custrecord_cust_prod_stock_customer');
currRec.setValue({ fieldId: 'custpage_customer_id', value: customer_id });
var zee_name = activeSelectorResult.getText('custrecord_cust_prshowAlod_stock_zee');
var zee_id = activeSelectorResult.getValue('custrecord_cust_prod_stock_zee');
var date_stock_used = activeSelectorResult.getValue('custrecord_cust_date_stock_used');
var time_stock_used = activeSelectorResult.getValue('custrecord_cust_time_stock_used');
var final_delivery_val = activeSelectorResult.getValue('custrecord_cust_prod_stock_final_del');
var final_delivery = activeSelectorResult.getText('custrecord_cust_prod_stock_final_del');
//Show the required fields
$('.mpex_stock_used_section').show();
$('.final_delivery_enquiry_status_section').show();
//Update values
$('#date_stock_used').val(date_stock_used);
$('#time_stock_used').val(time_stock_used);
$('#final_delivery').attr('data-val', final_delivery_val);
$('#final_delivery').val(final_delivery);
break;
case 'invoice_number':
var customer_name = activeSelectorResult.getText('entity');
var customer_id = activeSelectorResult.getValue('entity');
currRec.setValue({ fieldId: 'custpage_customer_id', value: customer_id });
var zee_name = activeSelectorResult.getText('partner');
var zee_id = activeSelectorResult.getValue('partner');
break;
}
$('#customer_name').val(customer_name);
// Load customer record
try {
var customerRecord = record.load({ type: 'customer', id: customer_id });
var zee_id = customerRecord.getValue({ fieldId: 'partner' });
var daytodayphone = customerRecord.getValue({ fieldId: 'phone' });
var daytodayemail = customerRecord.getValue({ fieldId: 'custentity_email_service' });
var entityid = customerRecord.getValue({ fieldId: 'entityid' });
// Set new customer number value
$('#customer_number_value').val(entityid);
currRec.setValue({ fieldId: 'custpage_customer_number', value: entityid });
if (selector_type == 'invoice_number') {
var accountsphone = customerRecord.getValue({ fieldId: 'altphone' });
var accountsemail = customerRecord.getValue({ fieldId: 'email' });
var maap_bank_account_number = customerRecord.getValue({ fieldId: 'custentity_maap_bankacctno' });
var maap_parent_bank_account_number = customerRecord.getValue({ fieldId: 'custentity_maap_bankacctno_parent' });
var selected_invoice_method_id = customerRecord.getValue({ fieldId: 'custentity_invoice_method' });
var accounts_cc_email = customerRecord.getValue({ fieldId: 'custentity_accounts_cc_email' });
var mpex_po_number = customerRecord.getValue({ fieldId: 'custentity_mpex_po' });
var customer_po_number = customerRecord.getValue({ fieldId: 'custentity11' });
var mpex_invoicing_cycle = customerRecord.getValue({ fieldId: 'custentity_mpex_invoicing_cycle' });
}
// Load Franchisee record
var zeeRecord = record.load({ type: 'partner', id: zee_id });
var zee_name = zeeRecord.getValue({ fieldId: 'companyname' });
var zee_main_contact_name = zeeRecord.getValue({ fieldId: 'custentity3' });
var zee_email = zeeRecord.getValue({ fieldId: 'email' });
var zee_main_contact_phone = zeeRecord.getValue({ fieldId: 'custentity2' });
$('#daytodayphone').val(daytodayphone);
$('#daytodayemail').val(daytodayemail);
if (selector_type == 'invoice_number') {
$('#accountsphone').val(accountsphone);
$('#accountsemail').val(accountsemail);
$('#account_number').val(maap_bank_account_number);
$('#parent_account_number').val(maap_parent_bank_account_number);
// Unselect Invoice all method options fields
$('#invoice_method option:selected').each(function () {
$(this).attr('selected', false);
});
// Select the right invoice method option
$('#invoice_method option[value=' + selected_invoice_method_id + ']').prop('selected', true);
$('#accounts_cc_email').val(accounts_cc_email);
$('#mpex_po_number').val(mpex_po_number);
$('#customer_po_number').val(customer_po_number);
$('#mpex_invoicing_cycle').val(mpex_invoicing_cycle);
}
$('#zee_main_contact_name').val(zee_main_contact_name);
$('#zee_email').val(zee_email);
$('#zee_main_contact_phone').val(zee_main_contact_phone);
} catch (e) {
if (e instanceof error.SuiteScriptError) {
if (error.name == "SSS_MISSING_REQD_ARGUMENT") {
console.log('Error to load the customer record with customer_id : ' + customer_id);
}
}
}
currRec.setValue({ fieldId: 'custpage_zee_id', value: zee_id });
$('#franchisee_name').val(zee_name);
// Contacts details
createContactsRows();
switch (selector_type) {
case 'barcode_number':
// TOLL Issues
// Unselect all TOLL Issues fields
$('#toll_issues option:selected').each(function () {
$(this).attr('selected', false);
});
// Select the corresponding TOLL issues
var toll_issues = activeSelectorResult.getValue({ name: 'custrecord_cust_prod_stock_toll_issues' });
if (!isNullorEmpty(toll_issues)) {
toll_issues = toll_issues.split(',');
toll_issues.forEach(function (toll_value) {
$('#toll_issues option[value=' + toll_value + ']').prop('selected', true);
});
}
break;
case 'invoice_number':
// Invoice Issues
// If the ticket is not opened yet, there are no Invoice Issues yet.
updateInvoicesDatatable();
break;
}
// Display the tickets linked to the customer in the datatable
updateTicketsDatatable();
setReminderDate();
return true;
}
function searchTicketRecords(customer_number) {
var all_ticket_search = search.load({ type: 'customrecord_mp_ticket', id: 'customsearch_ticket_by_custnum' });
var new_filter = search.createFilter({
name: 'custrecord_cust_number',
operator: 'contains',
values: customer_number,
})
all_ticket_search.filters.push(new_filter);
var tickets_result_set = all_ticket_search.run().getRange({ start: 0, end: 1000 });
var ticket_records = [];
if (!isNullorEmpty(tickets_result_set)) {
for (var i = 0; i < tickets_result_set.length; i++) {
var ticket_id = tickets_result_set[i].getValue('name');
var cust_number = tickets_result_set[i].getValue('custrecord_cust_number');
var cust_name = tickets_result_set[i].getText('custrecord_customer1');
var barcode_num = tickets_result_set[i].getText('custrecord_barcode_number');
var invoice_num = tickets_result_set[i].getText('custrecord_invoice_number');
var customer_issue = tickets_result_set[i].getValue('custrecord_customer_issue');
var owner = tickets_result_set[i].getText('owner');
var date_created = tickets_result_set[i].getValue('created');
ticket_records.push([ticket_id, cust_number, cust_name, barcode_num, invoice_num, customer_issue, owner, date_created]);
}
}
return ticket_records;
}
/**
* Displays the invoices linked to the customer into a datatable.
* @returns {Boolean} Whether the function worked well or not.
*/
function updateInvoicesDatatable() {
var compid = (runtime.envType == "SANDBOX") ? '1048144_SB3' : '1048144';
var customer_id = currRec.getValue({ fieldId: 'custpage_customer_id' });
var invoice_status_filter = $('#invoices_dropdown option:selected').val();
console.log("inv filter", invoice_status_filter);
var invoicesSearchResults = loadInvoicesSearch(customer_id, invoice_status_filter);
$('#result_invoices').empty();
var invoicesDataSet = [];
if (isNullorEmpty(invoicesSearchResults)) {
if (isNullorEmpty(customer_id)) {
$('#info').text('No customer is associated to this invoice.');
$('#info').parent().show();
return true;
} else {
try {
var customerRecord = record.load({
type: record.Type.CUSTOMER,
id: customer_id,
isDynamic: true
});
var customer_name = customerRecord.getValue({
fieldId: 'altname'
});
console.log(customer_name);
return true;
} catch (error) {
if (error instanceof error.SuiteScriptError) {
if (error.name == "SSS_MISSING_REQD_ARGUMENT") {
console.log('Error to load the customer record with customer_id : ' + customer_id);
}
}
}
}
}
var today = new Date;
invoicesSearchResults.each(function (invoiceResult) {
var status = invoiceResult.getValue('statusref');
if (status == invoice_status_filter) {
var invoice_date = invoiceResult.getValue('trandate');
invoice_date = invoice_date.split(' ')[0];
invoice_date = dateCreated2DateSelectedFormat(invoice_date);
var re = /Invoice #([\w]+)/;
var invoice_number = invoiceResult.getValue('invoicenum');
invoice_number = invoice_number.replace(re, '$1');
var invoice_id = invoiceResult.id;
var invoice_link = baseURL + '/app/accounting/transactions/custinvc.nl?id=' + invoice_id + '&compid=' + compid + '&cf=116&whence=';
invoice_number = '<a href="' + invoice_link + '">' + invoice_number + '</a>';
var status_text = invoiceResult.getText('statusref');
var invoice_type = invoiceResult.getText('custbody_inv_type');
var amount_due = invoiceResult.getValue('amountremaining');
var total_amount = invoiceResult.getValue('total');
var due_date_string = invoiceResult.getValue('duedate');
var overdue = '';
if (!isNullorEmpty(due_date_string)) {
due_date = stringToDate(due_date_string);
var days_overdue = Math.ceil((today - due_date) / 86400000);
if (days_overdue > 0) {
overdue = days_overdue + ' days (' + due_date_string + ')';
} else {
overdue = 'Due date : ' + due_date_string;
}
}
amount_due = financial(amount_due);
total_amount = financial(total_amount);
invoicesDataSet.push([invoice_date, invoice_number, status_text, invoice_type, amount_due, total_amount, overdue, invoice_id]);
}
return true;
});
// Update datatable rows.
var datatable = $('#invoices-preview').DataTable();
datatable.clear();
datatable.rows.add(invoicesDataSet);
datatable.draw();
$('[data-toggle="tooltip"]').tooltip();
return true;
}
/**
* Update the headers of the tickets preview datatable, depending on the selector_type.
* @param {String} selector_type
*/
function updateTicketsDatatableHeaders(selector_type) {
var table = $('#tickets-preview').DataTable();
var header_cells = table.columns([3, 5, 6]).header().to$();
switch (selector_type) {
case 'barcode_number':
$.each(header_cells, function (index) {
switch (index) {
case 0:
$(this).text('Barcode Number');
break;
case 1:
$(this).text('TOLL Issues');
break;
case 2:
$(this).text('Resolved TOLL Issues');
break;
default:
break;
}
});
break;
case 'invoice_number':
$.each(header_cells, function (index) {
switch (index) {
case 0:
$(this).text('Invoice Number');
break;
case 1:
$(this).text('Invoice Issues');
break;
case 2:
$(this).text('Resolved Invoice Issues');
break;
default:
break;
}
});
break;
}
}
/**
* Displays the tickets linked to the customer into a datatable.
* @returns {Boolean} Whether the function worked well or not.
*/
function updateTicketsDatatable() {
var customer_id = currRec.getValue({ fieldId: 'custpage_customer_id' });
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
var ticketSearchResults = loadTicketsSearch(customer_id);
if (!isNullorEmpty(ticketSearchResults)) {
ticketSearchResults.filters.push(search.createFilter({
name: 'custrecord_customer1',
operator: search.Operator.IS,
values: customer_id,
})
);
}
//console.log("cnt", searchResultCount);
console.log('update tickets datatable');
updateTicketsDatatableHeaders(selector_type);
$('#result_tickets').empty();
var ticketsDataSet = [];
if (isNullorEmpty(ticketSearchResults)) {
if (isNullorEmpty(customer_id)) {
$('#info').text('No customer is associated to this ticket.');
$('#info').parent().show();
return true;
} else {
try {
var customerRecord = record.load({ type: 'customer', id: customer_id });
var customer_name = customerRecord.getValue({ fieldId: 'altname' });
$('#info').text('No ticket exists for the customer ' + customer_name);
$('#info').parent().show();
return true;
} catch (e) {
if (e instanceof error.SuiteScriptError) {
if (e.name == "SSS_MISSING_REQD_ARGUMENT") {
console.log('Error to load the customer record with customer_id : ' + customer_id);
}
}
}
}
}
ticketSearchResults.run().each(function (ticketResult) {
switch (selector_type) {
case 'barcode_number':
var ticket_id = ticketResult.getValue('name');
var date_created = ticketResult.getValue('created');
var date_closed = ticketResult.getValue('custrecord_date_closed');
var barcode_number = ticketResult.getText('custrecord_barcode_number');
var status = ticketResult.getText('custrecord_ticket_status');
var toll_issues = ticketResult.getText('custrecord_toll_issues');
toll_issues = toll_issues.split(',').join('<br>');
var resolved_toll_issues = ticketResult.getText('custrecord_resolved_toll_issues');
resolved_toll_issues = resolved_toll_issues.split(',').join('<br>');
var comment = ticketResult.getValue('custrecord_comment');
ticketsDataSet.push([ticket_id, date_created, date_closed, barcode_number, status, toll_issues, resolved_toll_issues, comment]);
break;
case 'invoice_number':
var ticket_id = ticketResult.getValue('name');
var date_created = ticketResult.getValue('created');
var date_closed = ticketResult.getValue('custrecord_date_closed');
var re = /Invoice #([\w]+)/;
var invoice_number = ticketResult.getText('custrecord_invoice_number');
invoice_number = invoice_number.replace(re, '$1');
var status = ticketResult.getText('custrecord_ticket_status');
var invoice_issues = ticketResult.getText('custrecord_invoice_issues');
invoice_issues = invoice_issues.split(',').join('<br>');
var resolved_invoice_issues = ticketResult.getText('custrecord_resolved_invoice_issues');
resolved_invoice_issues = resolved_invoice_issues.split(',').join('<br>');
var comment = ticketResult.getValue('custrecord_comment');
comment = comment.split('\n').join('<br>');
ticketsDataSet.push([ticket_id, date_created, date_closed, invoice_number, status, invoice_issues, resolved_invoice_issues, comment]);
break;
}
return true;
});
// Update datatable rows.
var datatable = $('#tickets-preview').dataTable().api();
datatable.clear();
datatable.rows.add(ticketsDataSet);
datatable.draw();
return true;
}
/**
* Load the result set of the invoices records linked to the customer.
* @param {String} customer_id
* @param {String} invoice_status
* @return {nlobjSearchResultSet} invoicesResultSet
*/
// function loadInvoicesSearch(customer_id, invoice_status) {
// if (!isNullorEmpty(customer_id)) {
// var invoicesSearch = search.load({ type: 'invoice', id: 'customsearch_mp_ticket_invoices_datatabl' });
// var invoicesFilterExpression = invoicesSearch.filterExpression;
// invoicesFilterExpression.push('AND', ['entity', 'is', customer_id]);
// if (invoice_status == 'open') {
// invoicesFilterExpression.push('AND', ["status", "anyof", "CustInvc:A"]); // Open Invoices
// } else if (invoice_status == 'paidInFull') {
// invoicesFilterExpression.push('AND', ["status", "anyof", "CustInvc:B"]); // Paid in Full
// var today_date = new Date();
// var today_day = today_date.getDate();
// var today_month = today_date.getMonth();
// var today_year = today_date.getFullYear();
// var date_3_months_ago = new Date(Date.UTC(today_year, today_month - 3, today_day));
// var date_3_months_ago_string = format.parse({ value: date_3_months_ago, type: format.Type.DATE });
// invoicesFilterExpression.push('AND', ["trandate", "after", date_3_months_ago_string]);
// }
// console.log('invoicesFilterExpression : ', invoicesFilterExpression);
// invoicesSearch.filterExpression = invoicesFilterExpression;
// invoicesResultSet = invoicesSearch.run();
// }
// console.log("inv res set", invoicesResultSet)
// return invoicesResultSet;
// }
/**
* Load the result set of the invoices records linked to the customer.
* @param {String} customer_id
* @param {String} invoice_status
* @return {nlobjSearchResultSet} invoicesResultSet
*/
function loadInvoicesSearch(customer_id, invoice_status) {
var invoicesResultSet;
if (!isNullorEmpty(customer_id)) {
var invoicesSearch = search.load({
id: 'customsearch_mp_ticket_invoices_datatabl',
type: search.Type.INVOICE
});
var invoicesFilterExpression = invoicesSearch.filterExpression;
invoicesFilterExpression.push('AND');
invoicesFilterExpression.push(['entity', search.Operator.IS, customer_id]);
console.log("inv status", invoice_status);
// Open Invoices
if (invoice_status == 'open' || isNullorEmpty(invoice_status)) {
invoicesFilterExpression.push('AND', ["status", search.Operator.ANYOF, "CustInvc:A"]); // Open Invoices
} else if (invoice_status == 'paidInFull') {
invoicesFilterExpression.push('AND', ["status", search.Operator.ANYOF, "CustInvc:B"]); // Paid in Full
var today_date = new Date();
var today_day = today_date.getDate();
var today_month = today_date.getMonth();
var today_year = today_date.getFullYear();
var date_3_months_ago = new Date(Date.UTC(today_year, today_month - 3, today_day));
var date_3_months_ago_string = formatDate(date_3_months_ago);
invoicesFilterExpression.push('AND', ["trandate", search.Operator.AFTER, date_3_months_ago_string]);
}
invoicesSearch.filterExpression = invoicesFilterExpression;
invoicesResultSet = invoicesSearch.run();
var searchResultCount = invoicesSearch.runPaged().count;
console.log("cnt", searchResultCount);
}
return invoicesResultSet;
}
/**
* Load the result set of the tickets records linked to the customer.
* WARNING : This method returns only 1000 results. If we want more results, we need to use a saved search
* @param {String} customer_id
* @return {Array} An array of nlobjSearchResult objects, containing the different ticket records.
*/
function loadTicketsSearch(customer_id) {
var ticketSearchResults = new Array;
console.log("custid", customer_id);
// If a ticket is opened for a barcode that is not allocated to a customer,
// there will be no customer_id.
if (!isNullorEmpty(customer_id)) {
var filterExpression = search.createFilter({
name: 'custrecord_customer1',
operator: 'is',
values: customer_id,
});
var ticketsColumns = new Array();
ticketsColumns[0] = search.createColumn({ name: 'name' });
ticketsColumns[1] = search.createColumn({ name: 'created' });
ticketsColumns[2] = search.createColumn({ name: 'custrecord_date_closed' });
ticketsColumns[3] = search.createColumn({ name: 'custrecord_barcode_number' });
ticketsColumns[4] = search.createColumn({ name: 'custrecord_invoice_number' });
ticketsColumns[5] = search.createColumn({ name: 'custrecord_ticket_status' });
ticketsColumns[6] = search.createColumn({ name: 'custrecord_toll_issues' });
ticketsColumns[7] = search.createColumn({ name: 'custrecord_resolved_toll_issues' });
ticketsColumns[8] = search.createColumn({ name: 'custrecord_invoice_issues' });
ticketsColumns[9] = search.createColumn({ name: 'custrecord_resolved_invoice_issues' });
ticketsColumns[10] = search.createColumn({ name: 'custrecord_comment' });
ticketSearchResults = search.create({ type: 'customrecord_mp_ticket', filter: filterExpression, columns: ticketsColumns });
}
return ticketSearchResults;
}
/**
* Triggered by a click on the button 'ADD/EDIT CONTACTS' ('#reviewcontacts')
* Open the 'ticket_contact' page with the parameters :
* - Customer ID
* - Barcode Number
* - Script ID : 'customscript_sl_open_ticket'
* - Deployment ID : 'customdeploy_sl_open_ticket'
*/
function addEditContact() {
var customer_id = currRec.getValue({ fieldId: 'custpage_customer_id' });
if (!isNullorEmpty(customer_id)) {
var selector_number = currRec.getValue({ fieldId: 'custpage_selector_number' });
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
var params = {
custid: parseInt(customer_id),
selector_number: selector_number,
selector_type: selector_type,
id: 'customscript_sl_open_ticket_2',
deploy: 'customdeploy_sl_open_ticket_2'
};
params = JSON.stringify(params);
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_ticket_contact',
scriptId: 'customscript_sl_ticket_contact',
})
var upload_url = baseURL + output + '¶ms=' + params;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
} else {
$('#info').parent().hide();
showAlert('No customer is associated to this ticket.');
}
}
/**
* Loads the result set of all the contacts linked to a Customer.
* @returns {nlobjSearchResultSet} contactsResultSet
*/
function loadContactsList() {
var currRec = currentRecord.get();
var customer_id = currRec.getValue({ fieldId: 'custpage_customer_id' });
var contactsResultSet = [];
// If a ticket is opened for a barcode that is not allocated to a customer,
// there will be no customer_id.
if (!isNullorEmpty(customer_id)) {
var contactsSearch = search.load({ type: 'contact', id: 'customsearch_salesp_contacts' });
var contactsFilterExpression = [
['company', 'is', customer_id], 'AND', ['isinactive', 'is', 'F']
];
contactsSearch.filterExpression = contactsFilterExpression;
contactsResultSet = contactsSearch.run();
}
return contactsResultSet;
}
/**
* Dispalys fields related to customer and frnachisee and hides the remaining.
*/
function displayFranchiseeInfo(customer_record) {
var customer_name = customer_record.getValue('companyname');
var daytodayemail = customer_record.getValue('email');
var daytodayphone = customer_record.getValue('phone');
var zee_name = customer_record.getText('partner');
var zee_email = customer_record.getValue({ name: 'email', join: 'partner', summary: null });
var zee_contact_name = customer_record.getValue({ name: 'custentity3', join: 'partner', summary: null });
var zee_abn = customer_record.getValue({ name: 'custentity_abn_franchiserecord', join: 'partner', summary: null });
var zee_phone = customer_record.getValue({ name: 'custentity2', join: 'partner', summary: null });
//Ticket details section
$('.customer_name').val(customer_name);
$('#daytodayemail').val(daytodayemail);
$('#daytodayphone').val(daytodayphone);
$('#franchisee_name').val(zee_name);
$('#zee_email').val(zee_email);
$('#zee_main_contact_name').val(zee_contact_name);
$('#zee_main_contact_phone').val(zee_phone);
$('#zee_abn').val(zee_abn);
createContactsRows();
}
/**
* - Populates the Contacts table by adding contacts details at each row.
* - If there is a ticket_id (which means we are in edit mode),
* adds the contact to the "To" field of the "Send Email" section.
*/
function createContactsRows() {
var contactsResultSet = loadContactsList();
console.log(contactsResultSet);
// Used for the Contacts Table.
var inline_contacts_table_html = '';
// If a ticket is opened for a barcode that is not allocated to a customer,
// there will be no contacts.
if (!isNullorEmpty(contactsResultSet)) {
contactsResultSet.each(function (contactResult) {
var contact_id = contactResult.getValue('internalid');
var salutation = contactResult.getValue('salutation');
var first_name = contactResult.getValue('firstname');
var last_name = contactResult.getValue('lastname');
var contact_name = salutation + ' ' + first_name + ' ' + last_name;
var contact_email = contactResult.getValue('email');
var contact_phone = contactResult.getValue('phone');
var contact_role_value = contactResult.getValue('contactrole');
var contact_role_text = contactResult.getText('contactrole');
var add_as_recipient_btn = '<button style="background-color: #379E8F; border-color: #379E8F" class="btn btn-success add_as_recipient glyphicon glyphicon-envelope" type="button" data-email="' + contact_email + '" data-firstname="' + first_name + '" data-contact-id="' + contact_id + '" data-toggle="tooltip" data-placement="right" title="Add as recipient"></button>';
inline_contacts_table_html += '<tr class="text-center">';
inline_contacts_table_html += '<td headers="col_name">' + contact_name + '</td>';
inline_contacts_table_html += '<td headers="col_phone">' + contact_phone + '</td>';
inline_contacts_table_html += '<td headers="col_email">' + contact_email + '</td>';
inline_contacts_table_html += '<td headers="col_role">';
inline_contacts_table_html += '<span class="role_value" hidden>' + contact_role_value + '</span>';
inline_contacts_table_html += '<span class="role_text">' + contact_role_text + '</span>';
inline_contacts_table_html += '</td>';
inline_contacts_table_html += '<td headers="col_add_as_recipient">' + add_as_recipient_btn + '</td>';
inline_contacts_table_html += '</tr>';
return true;
});
}
$('#contacts tbody').html(inline_contacts_table_html);
}
/**
* Populates the Usernote table by adding the usernotes at each row.
*/
function createUsernoteRows(ticket_id) {
// Used for the UserNote Table.
var inline_usernote_table_html = '';
ticket_id = parseInt(ticket_id);
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
var comment = ticketRecord.getValue({ fieldId: 'custrecord_comment' });
if (!isNullorEmpty(comment)) {
var comments = comment.split('\n');
// This regExp matches any content inside brackets, that is not brackets.
var re = /\[([^\[\]]+)\]/g;
comments.forEach(function (value, index, comments_array) {
// Iterate the array from the last element to the first, in order to display the most recent usernote on top.
var nb_usernotes = comments_array.length;
var usernote = comments_array[nb_usernotes - index - 1];
var usernote_array = usernote.split(' - ');
var match_brackets_content_iterator = re[Symbol.matchAll](usernote);
// match_brackets_content_array is an array of arrays.
// Each of its element contains the matched string (with the brackets),
// and the string inside the brackets (which is used for `usernote_title`, `usernote_name` and `usernote_date`.
var match_brackets_content_array = Array.from(match_brackets_content_iterator, function (x) {
return (x[1])
});
var usernote_title = match_brackets_content_array[0];
var usernote_name = match_brackets_content_array[1];
var usernote_date = match_brackets_content_array[2];
var usernote_text = usernote_array[usernote_array.length - 1];
inline_usernote_table_html += '<tr class="text-center">';
inline_usernote_table_html += '<td headers="col_usernote_title">' + usernote_title + '</td>';
inline_usernote_table_html += '<td headers="col_usernote_name">' + usernote_name + '</td>';
inline_usernote_table_html += '<td headers="col_usernote_date">' + usernote_date + '</td>';
inline_usernote_table_html += '<td headers="col_usernote_comment">' + usernote_text + '</td>';
inline_usernote_table_html += '</tr>';
});
}
$('#user_note tbody').html(inline_usernote_table_html);
}
/**
* Function to select TOLL emails
*/
function selectTollEmails() {
var toll_emails = $('#send_toll option:selected').map(function () {
return $(this).val()
});
toll_emails = $.makeArray(toll_emails);
$('toll_emails').selectpicker('val', toll_emails);
}
/**
* Function to select the enquiry medium
*/
function selectEnquiryMedium() {
var medium_list = $('#enquiry_medium_status option:selected').map(function () {
return $(this).val()
});
medium_list = $.makeArray(medium_list);
$('enquiry_medium_status').selectpicker('val', medium_list);
}
/**
* For barcode tickets currently
* Based on the selected MP Issue, an Owner is allocated to the ticket.
* IT issues have priority over the other issues.
*/
function selectOwner() {
var owner_list = $('#owner option:selected').map(function () {
return $(this).val()
});
console.log("owner_list", owner_list)
owner_list = $.makeArray(owner_list);
var list_mp_ticket_issues = $('#mp_issues option:selected').map(function () {
return $(this).val()
});
list_mp_ticket_issues = $.makeArray(list_mp_ticket_issues);
console.log(list_mp_ticket_issues);
if (list_mp_ticket_issues.length != 0) {
var it_issue = false;
var other_issue = '0';
list_mp_ticket_issues.forEach(function (mp_ticket_issue_value) {
if (mp_ticket_issue_value < 5) {
it_issue = true;
} else {
other_issue = mp_ticket_issue_value;
}
});
if (it_issue) {
// IT Issue
owner_list = owner_list.concat([409635, 696992]); // Select Ankith Ravindran and Raine Giderson.
} else if (other_issue != '0') {
switch (other_issue) {
case '5': // Operational Issue
owner_list.push(25537); // Select Michael McDaid.
break;
case '6': // Finance Issue
owner_list.push(280700); // Select Vira Nathania.
break;
case '7': // Customer Service Issue
owner_list.push(386344); // Select Jessica Roberts.
break;
case '10': // Customer App Issue
owner_list = [1132504]; // Select Rianne Mansell
break;
case '9': // Customer App Issue
owner_list = [1132504]; // Select Rianne Mansell
break;
case '11': // Customer App Issue
owner_list = [1132504]; // Select Rianne Mansell
break;
}
}
}
$('#owner').selectpicker('val', owner_list);
}
/**
* Function triggered when the '#template' input field is blurred.
* Load the subject of the email and the body of the template.
*/
function loadTemplate() {
var currRec = currentRecord.get();
var template_id = $('#template option:selected').val();
console.log('template_id : ', template_id);
try {
var templateRecord = record.load({ type: 'customrecord_camp_comm_template', id: template_id, isDynamic: true });
var template_subject = templateRecord.getValue({ fieldId: 'custrecord_camp_comm_subject' });
console.log("templateRecord", templateRecord);
console.log("tempsubj", template_subject);
} catch (e) {
//if (e instanceof error.SuiteScriptError) {
if (e.name == "SSS_MISSING_REQD_ARGUMENT") {
console.log('Error to load the template with template_id : ' + template_id);
}
//}
}
var customer_id = currRec.getValue({ fieldId: 'custpage_customer_id' });
var sales_rep = encodeURIComponent(runtime.getCurrentUser().name);
console.log($('#send_to'))
var first_name = $('#send_to').data("firstname");
console.log(first_name)
var dear = encodeURIComponent(first_name);
var contact_id = '';
var contact_id_array = $('#send_to').data('contact-id');
if (!isNullorEmpty(contact_id_array)) {
contact_id_array = JSON.parse(contact_id_array);
if (!isNullorEmpty(contact_id_array)) {
contact_id = contact_id_array[0].toString();
if (contact_id == '0' && !isNullorEmpty(contact_id[1])) {
contact_id = '';
}
}
}
console.log('contact_id : ', contact_id);
var userid = encodeURIComponent(runtime.getCurrentUser().id);
// var url = 'https://1048144.extforms.netsuite.com/app/site/hosting/scriptlet.nl?script=395&deploy=1&compid=1048144&h=6d4293eecb3cb3f4353e&rectype=customer&template=';
// if (runtime.envType == "SANDBOX") {
// var url = 'https://1048144-sb3.extforms.netsuite.com/app/site/hosting/scriptlet.nl?script=395&deploy=1&compid=1048144_SB3&h=9c35dc467fbdfafcfeaa&rectype=customer&template=';
// }
// url += template_id + '&recid=' + customer_id + '&salesrep=' + sales_rep + '&dear=' + dear + '&contactid=' + contact_id + '&userid=' + userid;
var suiteletUrl = url.resolveScript({
scriptId: 'customscript_merge_email',
deploymentId: 'customdeploy_merge_email',
returnExternalUrl: true
});
console.log('suiteletUrl', suiteletUrl);
suiteletUrl += '&rectype=customer&template=';
//var template_id = 94;
// var newLeadEmailTemplateRecord = record.load({
// type: 'customrecord_camp_comm_template',
// id: template_id,
// isDynamic: true
// });
//var templateSubject = template_subject;
var emailAttach = new Object();
emailAttach['entity'] = customer_id;
//https://1048144-sb3.extforms.netsuite.com/app/site/hosting/scriptlet.nl?script=395&deploy=1&compid=1048144_SB3&h=9c35dc467fbdfafcfeaa&rectype=customer&template=91&recid=780069&salesrep=Sruti%20Desai&dear=&contactid=&userid=1115209
suiteletUrl += template_id + '&recid=' + customer_id + '&salesrep=' + sales_rep + '&dear=' + dear + '&contactid=' + null + '&userid=' + userid;
// var headerObj = {
// name: 'Accept-Language',
// value: 'en-us'
// };
console.log('suiteletUrl', suiteletUrl);
// var response = https.get({
// url: suiteletUrl,
// });
// var emailHtml = response.body;
var response = https.get({
url: suiteletUrl
});
console.log("response", response);
// console.log("URL", url);
// suiteletUrl = http.request({
// method: http.Method.GET,
// url: url,
// })
// // urlCall = http.get({
// // url: url,
// // });
// console.log(urlCall);
var emailHtml = response.body;
$('#email_body').summernote('code', emailHtml);
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
ticket_id = parseInt(ticket_id);
var selector_number = currRec.getValue({ fieldId: 'custpage_selector_number' });
var subject = 'MailPlus [MPSD' + ticket_id + '] - ' + template_subject + ' - ' + selector_number;
$('#subject').val(subject);
}
/**
* Check that the fields "To", "Template" and "Subject" are non-empty.
* @returns {Boolean}
*/
function validateEmailFields() {
var alertMessage = '';
var return_value = true;
var send_to_val = $('#send_to').val();
var send_toll_val = $('#send_toll').val();
if (isNullorEmpty(send_to_val) && isNullorEmpty(send_toll_val)) {
return_value = false;
alertMessage += 'Please select a recipient.<br>';
}
var template_val = $('#template option:selected').val();
if (isNullorEmpty(template_val)) {
return_value = false;
alertMessage += 'Please select a template.<br>';
} else {
var subject_val = $('#subject').val();
if (isNullorEmpty(subject_val)) {
return_value = false;
alertMessage += 'Please enter a subject.<br>';
}
}
if (return_value == false) {
showAlert(alertMessage);
} else {
$('#alert').parent().hide();
}
return return_value;
}
/**
* Function to sent emails when a customer associated ticket is opened
*/
function sendCustomerTicketEmail(subject, ticket_id, customer_number, selector_type, selector_number, browser, os, login_email_used, sender_name, sender_phone, send_to) {
console.log("in email fn ", send_to);
if (isNullorEmpty(browser)) {
browser = " - "
};
if (isNullorEmpty(os)) {
os = " - "
};
if (isNullorEmpty(login_email_used)) {
login_email_used = " - "
};
if (isNullorEmpty(sender_name)) {
sender_name = " - "
};
if (isNullorEmpty(sender_phone)) {
sender_phone = " - "
};
var url = "https://1048144.app.netsuite.com/app/site/hosting/scriptlet.nl?script=1243&deploy=1&compid=1048144&";
if (runtime.envType == "SANDBOX") {
var url = "https://1048144-sb3.app.netsuite.com/app/site/hosting/scriptlet.nl?script=1243&deploy=1&compid=1048144_SB3";
}
var contactEmail = ["ankith.ravindran@mailplus.com.au"];
var custparam_params = new Object();
custparam_params['ticket_id'] = parseInt(ticket_id);
custparam_params['selector_number'] = selector_number;
custparam_params['selector_type'] = selector_type;
var ticket_url = url + "&custparam_params=" + encodeURIComponent(JSON.stringify(custparam_params));
if (isNullorEmpty(subject)) {
subject = 'MPSD' + ticket_id + ' - New Customer Ticket Opened';
}
var body = '' + selector_number + ' Ticket Details <br>';
body += 'Customer number : ' + customer_number + ' <br>';
body += 'Login email used : ' + login_email_used + ' <br>';
switch (selector_number) {
case 'Customer App':
body += 'Browser : ' + browser + ' <br>';
body += 'Operating system : ' + os + ' <br>';
break;
case 'Customer Portal':
body += 'Browser : ' + browser + ' <br>';
break;
case 'Update Label':
body += 'Sender name : ' + sender_name + ' <br>';
body += 'Sender phone : ' + sender_phone + ' <br>';
break;
}
body += '<a href="' + ticket_url + '"> Open ticket page </a><br>';
body += 'Next reminder time: ' + getNextReminderTime() + ' <br>';
var file = $('#screenshot_image')[0];
if (file && (typeof file.files[0] != 'undefined')) {
file = file.files[0];
if ((file.type == "image/jpeg" || file.type == "image/png") && (file.name)) {
var fr = new FileReader();
fr.onload = function (e) {
body += '<img src=" ' + e.target.result + '">';
console.log("email send", send_to);
if (!isNullorEmpty(send_to)) {
email.send({
author: userId,
body: body,
recipients: send_to,
subject: subject,
cc: contactEmail,
});
}
}
fr.readAsDataURL(file);
}
} else {
if (!isNullorEmpty(send_to)) {
console.log("email send", send_to);
email.send({
author: userId,
body: body,
recipients: send_to,
subject: subject,
cc: contactEmail,
})
}
}
console.log("EMAIL WORKED");
}
/**
* Triggered by a click on the button 'SEND EMAIL' ('#send_email')
* Send the selected email to the selected contact, and reloads the page.
*/
function sendEmail() {
if (validateEmailFields()) {
// Send Email
// Convert "TO" text field to email adresses array
var send_to_values = $('#send_to').val().split(',');
var send_to = [];
if (!isNullorEmpty(send_to_values)) {
send_to_values.forEach(function (email_address) {
email_address = email_address.trim();
if (!isNullorEmpty(email_address)) {
send_to.push(email_address);
}
});
}
console.log("send_to", send_to);
var send_toll_values = $('#send_toll').val();
var send_toll_to = [];
if (!isNullorEmpty(send_toll_values)) {
for (var i = 0; i < send_toll_values.length; i++) {
send_toll_to.push($('#send_toll option:selected').val(send_toll_values)[i].text);
}
}
// CC Field
var cc_values = $('#send_cc').val().split(',');
var cc = [];
cc_values.forEach(function (email_address) {
cc.push(email_address.trim());
return true;
});
if (isNullorEmpty(cc)) {
cc = null;
}
console.log("cc", cc);
// BCC Field
var bcc_values = $('#send_bcc').val().split(',');
var bcc = [];
bcc_values.forEach(function (email_address) {
bcc.push(email_address.trim());
return true;
});
if (isNullorEmpty(bcc)) {
bcc = null;
}
console.log("bcc", bcc);
var email_subject = $('#subject').val();
var email_body = $('#email_body').summernote('code');
var customer_id = currRec.getValue({ fieldId: 'custpage_customer_id' });
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
ticket_id = parseInt(ticket_id);
var params_email = currRec.getValue({ fieldId: 'custpage_param_email' });
params_email = JSON.parse(params_email);
params_email.recipient = send_to;
params_email.subject = email_subject;
params_email.body = encodeURIComponent(email_body);
params_email.cc = cc;
params_email.bcc = bcc;
params_email.records = { entityId: customer_id };
var attachments_credit_memo_ids = params_email.attachments_credit_memo_ids;
var attachments_usage_report_ids = params_email.attachments_usage_report_ids;
var attachments_invoice_ids = params_email.attachments_invoice_ids;
params_email = JSON.stringify(params_email);
if (!isNullorEmpty(attachments_credit_memo_ids) ||
!isNullorEmpty(attachments_usage_report_ids) ||
!isNullorEmpty(attachments_invoice_ids)) {
// Send email using the response part of this suitelet script.
currRec.setValue({ fieldId: 'custpage_param_email', value: params_email });
setRecordStatusToInProgress(ticket_id);
// Trigger the submit function.
$('#submitter').trigger('click');
} else {
send_to = send_to.concat(send_toll_to);
console.log("Final send " + send_to);
// If there are no attachments, it's faster to directly use nlapiSendEmail() from the client script.
// console.log("email send", recipients);
if (!isNullorEmpty(customer_id) && !isNullorEmpty(send_to)) {
email.send({
author: userId,
body: email_body,
recipients: send_to,
subject: email_subject,
relatedRecords: { entityId: customer_id },
bcc: bcc,
cc: cc,
})
} else {
email.send({
author: userId,
body: email_body,
recipients: send_to,
subject: email_subject,
bcc: bcc,
cc: cc,
})
}
// 112209 is from MailPlus Team
var selector_number = currRec.getValue({ fieldId: 'custpage_selector_number' });
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
setRecordStatusToInProgress(ticket_id);
// Reload the page
var params = {
ticket_id: parseInt(ticket_id),
selector_number: selector_number,
selector_type: selector_type,
};
params = JSON.stringify(params);
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_open_ticket_2',
scriptId: 'customscript_sl_open_ticket_2',
})
var upload_url = baseURL + output + '&custparam_params=' + params;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
}
} else {
return false;
}
}
/**
* Set record status to 'In Progress'.
* @param {Number} ticket_id
*/
function setRecordStatusToInProgress(ticket_id) {
try {
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
var status_value = ticketRecord.getValue({ fieldId: 'custrecord_ticket_status' });
var invoice_id = ticketRecord.getValue({ fieldId: 'custrecord_invoice_number' });
if (isNullorEmpty(status_value) || status_value == 1) {
//Ticket is open
var selector_number = currRec.getValue({ fieldId: 'custpage_selector_number' });
if (isFinanceRoleOnly(userRole) && !isNullorEmpty(invoice_id)) {
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 6 });
} else if (!isNullorEmpty(selector_number) && selector_number == "Customer App") {
console.log('Setting ticket status to In progress - IT');
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 4 }); //In progress - Developers
} else {
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 2 });
}
ticketRecord.setValue({ fieldId: 'custrecord_email_sent', value: true });
ticketRecord.save({
enableSourcing: true,
})
}
} catch (e) {
console.log("e", e);
//if (e instanceof error.SuiteScriptError) {
if (e.name == "SSS_MISSING_REQD_ARGUMENT") {
console.log('Error to Set record status to In Progress with ticket_id : ' + ticket_id);
}
//}
}
}
/**
* - Triggered by any changes on the TOLL Issues, Invoice Issues or MP Ticket Issues fields.
* - Display the button 'CLOSE TICKET' only when there are no selected issues.
* - Display the button 'CLOSE UNALLOCATED TICKET' only if the user is Ankith Ravindran or Raine Giderson
* and if the issues 'No allocated customer' or 'No allocated franchisee' are selected.
*/
function hideCloseTicketButton() {
// Check that there are no selected issues.
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
var toll_issues_length = $('#toll_issues option:selected').length;
var invoice_issues_length = $('#invoice_issues option:selected').length;
var mp_issues_length = $('#mp_issues option:selected').length;
// Show the 'Close Ticket' Button
switch (selector_type) {
case 'barcode_number':
if ((toll_issues_length == 0) && (mp_issues_length == 0)) {
$('.close_ticket').removeClass('hide');
$('.close_ticket_lost').removeClass('hide');
} else {
$('.close_ticket').addClass('hide');
$('.close_ticket_lost').addClass('hide');
}
break;
case 'invoice_number':
if ((invoice_issues_length == 0) && (mp_issues_length == 0)) {
$('.close_ticket').removeClass('hide');
$('.close_ticket_lost').removeClass('hide');
} else {
$('.close_ticket').addClass('hide');
$('.close_ticket_lost').addClass('hide');
}
break;
}
// Show the 'Close Unallocated' button.
var mp_issues_selected = $('#mp_issues option:selected').map(function () {
return $(this).val()
});
mp_issues_selected = $.makeArray(mp_issues_selected);
// '1' is the MP Issue 'No Allocated Customer'
// '3' is the MP Issue 'No Allocated Franchisee'
var is_no_allocated_mp_issue = (mp_issues_selected.indexOf('1') != -1 || mp_issues_selected.indexOf('3') != -1);
// '409635' is the user ID of Ankith Ravindran
// '696992' is the user ID of Raine Giderson
// '766498' is the user ID of Raphaël Chalicarne
var is_user_ankith_or_raine = (userId == '409635' || userId == '696992' || userId == '766498');
var can_show_close_unallocated_button = (is_no_allocated_mp_issue && is_user_ankith_or_raine);
if (can_show_close_unallocated_button) {
$('.close_unallocated_ticket').removeClass('hide');
} else {
$('.close_unallocated_ticket').addClass('hide');
}
updateButtonsWidth();
}
function updateSaveRecord() {
var currRec = currentRecord.get();
var status_value = currRec.getValue({ fieldId: 'custpage_ticket_status_value' });
var selector_issue = currRec.getValue({ fieldId: 'custpage_selector_issue' }); //set to T onEscalate
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
var customer_number = currRec.getValue({ fieldId: 'custpage_customer_number' });
var selector_number = $('#selector_value').val();
console.log('status_value' + status_value)
console.log('selector_issue ' + selector_issue)
console.log('selector_type ' + selector_type)
console.log('selector_number ' + selector_number)
if (selector_type == 'customer_issue') {
if (isNullorEmpty(customer_number)) {
showAlert('Please enter a customer number');
return false;
}
}
// if (isTicketNotClosed(status_value) && !isNullorEmpty(selector_type)) {
// // Barcode/Inv associated tickets - check that a TOLL Issue or an Invoice Issue has been selected.
// // Customer number associated ticket - check that a customer number has been entered
// switch (selector_type) {
// case 'barcode_number':
// var toll_issues_length = $('#toll_issues option:selected').length;
// if (toll_issues_length == 0) {
// showAlert('Please select a TOLL Issue<br>');
// return false;
// }
// break;
// case 'invoice_number':
// var invoice_issues_length = $('#invoice_issues option:selected').length;
// if (invoice_issues_length == 0) {
// showAlert('Please select an Invoice Issue<br>');
// return false;
// }
// break;
// case 'customer_issue':
// var login_email_used = $('#login_email_text').val();
// if (!isNullorEmpty(login_email_used) && !validateEmail(login_email_used)) {
// showAlert('User login email format is invalid. Please enter email again <br>');
// return false;
// }
// break;
// }
// }
if (role == 1005) {
var owner_length = $('#owner option:selected').length;
if (owner_length == 0) {
showAlert('Please select an Owner<br>');
return false;
}
} else {
var owner_length = $('#owner option:selected').length;
var checkTicketOwner = currRec.getValue({ fieldId: 'custpage_ticket_id' });
if (!isNullorEmpty(checkTicketOwner)) {
var checkTicketOwnerRec = record.load({ type: 'customrecord_mp_ticket', id: parseInt(checkTicketOwner) });
var owners = checkTicketOwnerRec.getValue({ fieldId: 'custrecord_owner' });
if (isNullorEmpty(owners) && owner_length == 0) {
showAlert('Please select an Owner<br>');
return false;
}
} else {
if (owner_length == 0) {
showAlert('Please select an Owner<br>');
return false;
}
}
}
if (selector_issue == 'T') {
var to = $('#owner option:selected').map(function () {
return $(this).data('email')
});
to = $.makeArray(to);
var email_sent = sendInformationEmailTo(selector_type, to, true)
if (!email_sent) {
return false;
}
}
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
console.log("Ticket id = " + ticket_id);
if (isNullorEmpty(ticket_id)) {
var ticketRecord = record.create({
type: 'customrecord_mp_ticket',
});
currRec.setValue({ fieldId: 'custpage_created_ticket', value: 'T' });
ticketRecord.setValue({ fieldId: 'custrecord_email_sent', value: false });
console.log("DOES FALSE WORK", ticketRecord.getValue({ fieldId: 'custrecord_email_sent' }))
} else {
ticket_id = parseInt(ticket_id);
try {
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
} catch (e) {
if (e instanceof error.SuiteScriptError) {
if (e.name == "SSS_MISSING_REQD_ARGUMENT") {
console.log('Error to load the ticket record with ticket_id : ' + ticket_id);
}
}
}
}
currRec.setValue({ fieldId: 'custpage_selector_number', value: selector_number });
var selector_id = currRec.getValue({ fieldId: 'custpage_selector_id' });
// Save customer number
var customer_number = $('#customer_number_value').val();
console.log('Saving customer number = ' + customer_number);
ticketRecord.setValue({ fieldId: 'custrecord_cust_number', value: customer_number });
// Save Enquiry status
var enquiry_status_val = $('#enquiry_status option:selected').val();
if (!isNullorEmpty(enquiry_status_val)) {
ticketRecord.setValue({ fieldId: 'custrecord_enquiry_status', value: enquiry_status_val });
}
var attachments_hyperlink = $('#attachments').val();
if (!isNullorEmpty(attachments_hyperlink)) {
ticketRecord.setValue({ fieldId: 'custrecord_mp_ticket_attachments', value: attachments_hyperlink });
}
// Save Ticket Label
var label = $('#label_status option:selected').val();
if (!isNullorEmpty(label)) {
ticketRecord.setValue({ fieldId: 'custrecord_ticket_label', value: label });
}
//Save Enquiry medium
var enquiry_medium = $('#enquiry_status option:selected').val();
if (!isNullorEmpty(enquiry_medium)) {
ticketRecord.setValue({ fieldId: 'custrecord_enquiry_medium', value: enquiry_medium });
}
var total_enquiry_count = 0;
if (!isNullorEmpty($('#enquiry_count_by_chat').val())) {
total_enquiry_count += parseInt($('#enquiry_count_by_chat').val());
}
if (!isNullorEmpty($('#enquiry_count_by_phone').val())) {
total_enquiry_count += parseInt($('#enquiry_count_by_phone').val());
}
if (!isNullorEmpty($('#enquiry_count_by_email').val())) {
total_enquiry_count += parseInt($('#enquiry_count_by_email').val());
}
ticketRecord.setValue({ fieldId: 'custrecord_enquiry_count', value: total_enquiry_count });
var enquiry_count_by_chat = $('#enquiry_count_by_chat').val();
if (!isNullorEmpty(enquiry_count_by_chat)) {
ticketRecord.setValue({ fieldId: 'custrecord_chat_enquiry_count', value: enquiry_count_by_chat });
}
var enquiry_count_by_phone = $('#enquiry_count_by_phone').val();
if (!isNullorEmpty(enquiry_count_by_phone)) {
ticketRecord.setValue({ fieldId: 'custrecord_phone_enquiry_count', value: enquiry_count_by_phone });
}
var enquiry_count_by_email = $('#enquiry_count_by_email').val();
if (!isNullorEmpty(enquiry_count_by_email)) {
ticketRecord.setValue({ fieldId: 'custrecord_email_enquiry_count', value: enquiry_count_by_email });
}
var interaction_count_by_phone = $('#interaction_count_by_phone').val();
var interaction_count_by_email = $('#interaction_count_by_email').val();
if (isNullorEmpty(ticketRecord.getValue({ fieldId: 'custrecord_first_interaction_date' }))) {
if (!isNullorEmpty(interaction_count_by_email) || !isNullorEmpty(interaction_count_by_phone)) {
ticketRecord.setValue({ fieldId: 'custrecord_first_interaction_date', value: new Date() });
}
}
if (!isNullorEmpty(interaction_count_by_phone)) {
ticketRecord.setValue({ fieldId: 'custrecord_phone_interaction_count', value: interaction_count_by_phone });
}
if (!isNullorEmpty(interaction_count_by_email)) {
ticketRecord.setValue({ fieldId: 'custrecord_email_interaction_count', value: interaction_count_by_email });
}
//Check Enquiry is Selected
if (isNullorEmpty(enquiry_count_by_chat) && isNullorEmpty(enquiry_count_by_phone) && isNullorEmpty(enquiry_count_by_email)) {
showAlert('Please select an Enquiry Type<br>');
return false;
} else if (total_enquiry_count == 0) {
showAlert('Please select an Enquiry Type<br>');
return false;
}
//Save Medium list
saveMediumList(enquiry_count_by_chat, enquiry_count_by_phone, enquiry_count_by_email, ticketRecord);
ticketRecord = setTicketStatus(ticketRecord);
ticketRecord = setCreator(ticketRecord);
ticketRecord.setValue({ fieldId: 'altname', value: selector_number });
var owner_email_list = $('#owner option:selected').map(function () {
return $(this).data('email')
});
owner_email_list = $.makeArray(owner_email_list);
var zee_id = currRec.getValue({ fieldId: 'custpage_zee_id' });
ticketRecord.setValue({ fieldId: 'custrecord_zee', value: zee_id });
if (!isNullorEmpty(selector_type)) {
switch (selector_type) {
case 'barcode_number':
ticketRecord.setValue({ fieldId: 'custrecord_barcode_number', value: selector_id });
// Save Reminder date
var reminder_date = $('#reminder').val();
if (!isNullorEmpty(reminder_date)) {
reminder_date = new Date(reminder_date);
console.log(reminder_date);
reminder_date = format.parse({ value: reminder_date, type: format.Type.DATE });
console.log("rem date", reminder_date);
ticketRecord.setValue({ fieldId: 'custrecord_reminder', value: reminder_date });
}
break;
case 'invoice_number':
ticketRecord.setValue({ fieldId: 'custrecord_invoice_number', value: selector_id });
var customer_id = currRec.getValue({ fieldId: 'custpage_customer_id' });
ticketRecord.setValue({ fieldId: 'custrecord_customer1', value: customer_id });
if (isFinanceRole(userRole)) {
var daytodayemail = $('#daytodayemail').val();
var daytodayphone = $('#daytodayphone').val();
var accountsemail = $('#accountsemail').val();
var accountsphone = $('#accountsphone').val();
var selected_invoice_method_id = $('#invoice_method option:selected').val();
var accounts_cc_email = $('#accounts_cc_email').val();
var mpex_po_number = $('#mpex_po_number').val();
var customer_po_number = $('#customer_po_number').val();
var customer_terms = $('#customers_terms').val();
var selected_invoice_cycle_id = $('#mpex_invoicing_cycle option:selected').val();
var customerRecord = record.load({ type: 'customer', id: customer_id });
customerRecord.setValue({ fieldId: 'custentity_email_service', value: daytodayemail });
customerRecord.setValue({ fieldId: 'phone', value: daytodayphone });
customerRecord.setValue({ fieldId: 'email', value: accountsemail });
customerRecord.setValue({ fieldId: 'altphone', value: accountsphone });
customerRecord.setValue({ fieldId: 'custentity_invoice_method', value: selected_invoice_method_id });
customerRecord.setValue({ fieldId: 'custentity_accounts_cc_email', value: accounts_cc_email });
customerRecord.setValue({ fieldId: 'custentity_mpex_po', value: mpex_po_number });
customerRecord.setValue({ fieldId: 'custentity11', value: customer_po_number });
customerRecord.setValue({ fieldId: 'custentity_finance_terms', value: customer_terms });
customerRecord.setValue({ fieldId: 'custentity_mpex_invoicing_cycle', value: selected_invoice_cycle_id });
customerRecord.save({})
// Save Reminder date
var reminder_date = $('#reminder').val();
if (!isNullorEmpty(reminder_date)) {
reminder_date = new Date(reminder_date);
reminder_date = format.parse({
value: reminder_date,
type: format.Type.DATE
});
ticketRecord.setValue({ fieldId: 'custrecord_reminder', value: reminder_date });
}
}
break;
case 'customer_issue':
var screenshot_image = currRec.getValue({ fieldId: 'custpage_ss_image' });
if (!isNullorEmpty(screenshot_image)) {
ticketRecord.setValue({ fieldId: 'custrecord_screenshot', value: screenshot_image });
}
var customer_id = currRec.getValue({ fieldId: 'custpage_customer_id' });
if (!isNullorEmpty(customer_id)) {
ticketRecord.setValue({ fieldId: 'custrecord_customer1', value: customer_id });
}
var customer_issue_type = $('#selector_value').val();
if (!isNullorEmpty(customer_issue_type)) {
ticketRecord.setValue({ fieldId: 'custrecord_customer_issue', value: customer_issue_type });
}
var login_email_used = $('#login_email_text').val();
if (!isNullorEmpty(login_email_used)) {
ticketRecord.setValue({ fieldId: 'custrecord_login_email', value: login_email_used });
}
var is_customer_number_email_sent = currRec.getValue({ fieldId: 'custpage_customer_number_email_sent' });
switch (customer_issue_type) {
case 'Customer App':
var phone_used = $('#phone_used').val();
if (!isNullorEmpty(phone_used)) {
ticketRecord.setValue({ fieldId: 'custrecord_phone_used', value: phone_used });
}
if (is_customer_number_email_sent == 'F' && !isNullorEmpty(ticket_id)) {
sendCustomerTicketEmail('', ticket_id, customer_number, selector_type, selector_number, '', '', login_email_used, '', '', owner_email_list);
ticketRecord.setValue({ fieldId: 'custrecord_customer_number_email_sent', value: true });
}
break;
case 'Customer Portal':
var browser = $("#browser_value option:selected").val();
if (!isNullorEmpty(browser)) {
ticketRecord.setValue({ fieldId: 'custrecord_browser', value: browser });
}
var os_used = $('#os_value option:selected').val();
if (!isNullorEmpty(os_used)) {
ticketRecord.setValue({ fieldId: 'custrecord_operating_system', value: os_used });
}
if (is_customer_number_email_sent == 'F' && !isNullorEmpty(ticket_id)) {
sendCustomerTicketEmail('', ticket_id, customer_number, selector_type, selector_number, $("#browser_value option:selected").text(), $('#os_value option:selected').text(), login_email_used, '', '', owner_email_list);
ticketRecord.setValue({ fieldId: 'custrecord_customer_number_email_sent', value: true });
}
break;
case 'Update Label':
var sender_name = $('#sender_name_text').val();
if (!isNullorEmpty(sender_name)) {
ticketRecord.setValue({ fieldId: 'custrecord_sender_name', value: sender_name });
}
var sender_phone = $('#sender_phone_text').val();
if (!isNullorEmpty(sender_phone)) {
ticketRecord.setValue({ fieldId: 'custrecord_sender_phone', value: sender_phone });
}
if (is_customer_number_email_sent == 'F' && !isNullorEmpty(ticket_id)) {
sendCustomerTicketEmail('', ticket_id, customer_number, selector_type, selector_number, '', '', login_email_used, sender_name, sender_phone, owner_email_list);
ticketRecord.setValue({ fieldId: 'custrecord_customer_number_email_sent', value: true });
}
break;
}
break;
}
}
ticketRecord = updateIssues(ticketRecord);
//Owner
var owner_list = new Array;
$('#owner option:selected').each(function () {
owner_list.push($(this).val());
});
if (!isNullorEmpty(ticket_id)) {
// Send email to new owners.
var old_owner_list = ticketRecord.getValue({ fieldId: 'custrecord_owner' });
if (!isNullorEmpty(old_owner_list)) {
var only_new_owner_ids = [];
var only_new_owner_email_address = [];
owner_list.forEach(function (new_owner_id) {
if (old_owner_list.indexOf(new_owner_id) == -1) {
only_new_owner_ids.push(new_owner_id);
only_new_owner_email_address.push($('#owner [value="' + new_owner_id + '"]').data('email'));
}
})
} else {
var only_new_owner_ids = owner_list;
var only_new_owner_email_address = [];
owner_list.forEach(function (owner_id) {
only_new_owner_email_address.push($('#owner [value="' + owner_id + '"]').data('email'));
})
}
// If there is an issue, all the owners have already received an email.
if (selector_issue == 'F' && (!isNullorEmpty(only_new_owner_email_address))) {
var email_sent = sendInformationEmailTo(selector_type, only_new_owner_email_address, false);
if (!email_sent) {
return false;
}
} else if (selector_type == 'customer_issue') {
var login_email_used = $('#login_email_text').val();
var customer_issue_type = $('#selector_value').val();
switch (customer_issue_type) {
case 'Customer App':
var phone_used = $('#phone_used').val();
var os_used = $('#os_value option:selected').val();
var browser = $("#browser_value option:selected").val()
sendCustomerTicketEmail('', ticket_id, customer_number, selector_type, selector_number, $("#browser_value option:selected").text(), $('#os_value option:selected').text(), login_email_used, '', '', only_new_owner_email_address);
break;
case 'Customer Portal':
var browser = $('#browser_value').val();
sendCustomerTicketEmail('', ticket_id, customer_number, selector_type, selector_number, $("#browser_value option:selected").text(), '', login_email_used, '', '', only_new_owner_email_address);
break;
case 'Update Label':
var sender_phone = $('#sender_phone_text').val();
var sender_name = $('#sender_name_text').val();
sendCustomerTicketEmail('', ticket_id, customer_number, selector_type, selector_number, '', '', login_email_used, sender_name, sender_phone, only_new_owner_email_address);
break;
}
}
}
// Save Owner list
console.log(owner_list);
ticketRecord.setValue({ fieldId: 'custrecord_owner', value: owner_list });
console.log("oList", ticketRecord.getValue({ fieldId: 'custrecord_owner' }));
//cxcxc
// Save Comment
switch (selector_type) {
case 'barcode_number':
var comment = $('#comment').val();
break;
case 'invoice_number':
var comment = ticketRecord.getValue({ fieldId: 'custrecord_comment' });
if (isNullorEmpty(comment)) {
comment = ''
};
var selected_title = $('#user_note_title option:selected').text();
var usernote_textarea = $('#user_note_textarea').val();
var date = new Date;
var date_time_now = format.parse({ value: date, type: format.Type.DATETIMETZ });
var date_now = format.parse({ value: date, type: format.Type.DATE });
var time_now = format.parse({ value: date, type: format.Type.TIMEOFDAY });
if (!isNullorEmpty(usernote_textarea)) {
if (!isNullorEmpty(comment)) {
comment += '\n';
}
var usernote = '[' + selected_title + '] - [' + userName + '] - [' + date_time_now + '] - ' + usernote_textarea;
// Save usernote on Customer record
var userNote = record.create({
type: 'note',
});
userNote.setValue({ fieldId: 'title', value: selected_title });
userNote.setValue({ fieldId: 'notedate', value: date_now });
userNote.setValue({ fieldId: 'time', value: time_now });
userNote.setValue({ fieldId: 'note', value: usernote_textarea });
userNote.setValue({ fieldId: 'entity', value: customer_id });
if (!isNullorEmpty(customer_id)) {
userNote.save({})
}
comment += usernote;
}
break;
case 'customer_issue':
var comment = $('#comment').val();
break;
}
if (!isNullorEmpty(comment)) {
var original_comment = ticketRecord.getValue({ fieldId: 'custrecord_comment' });
var total_comment = $('#comment').val();
var new_comment = total_comment.split(original_comment).join('');
var new_comment = total_comment.split(original_comment).join('');
var new_comment2 = new_comment.split("\n").join('');
var date_netsuite = format.format({
value: new Date(),
type: format.Type.DATETIME
});
console.log("new_comment", new_comment);
console.log("new_comment2", new_comment2);
var comment_with_date = total_comment;
if (!isNullorEmpty(new_comment2)) {
comment_with_date = "\n" + original_comment + "\n" + date_netsuite + " - " + new_comment2 + "\n";
}
console.log('comment_with_date', comment_with_date);
ticketRecord.setValue({ fieldId: 'custrecord_comment', value: comment_with_date });
}
var ticket_id = ticketRecord.save({
enableSourcing: true,
});
currRec.setValue({ fieldId: 'custpage_ticket_id', value: ticket_id });
if (!isNullorEmpty(selector_id) && (selector_type == 'barcode_number')) {
try {
var list_toll_issues = new Array;
$('#toll_issues option:selected').each(function () {
list_toll_issues.push($(this).val());
});
var barcodeRecord = record.load({ type: 'customrecord_customer_product_stock', id: selector_id });
console.log("ticket_id", ticket_id);
console.log("list_toll_issues", list_toll_issues);
barcodeRecord.setValue({ fieldId: 'custrecord_mp_ticket', value: ticket_id });
barcodeRecord.setValue({ fieldId: 'custrecord_cust_prod_stock_toll_issues ', value: list_toll_issues });
var rec_email = $('#receiveremail').val();
var rec_name = $('#receivername').val();
var rec_state = $('#receiverstate').val();
var rec_zip = $('#receiverzip').val();
var rec_addr1 = $('#receiveraddr1').val();
var rec_addr2 = $('#receiveraddr2').val();
var rec_city = $('#receiversuburb').val();
var rec_phone = $('#receiverphone').val();
//Check if Rec details are to be updated
if (!$("#receiveremail").is(":disabled")) {
if (!isNullorEmpty(rec_email)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_email', value: rec_email });
}
if (!isNullorEmpty(rec_name)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_name', value: rec_name });
}
if (!isNullorEmpty(rec_state)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_state', value: rec_state });
}
if (!isNullorEmpty(rec_zip)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_postcode', value: rec_zip });
}
if (!isNullorEmpty(rec_addr1)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_addr1', value: rec_addr1 });
}
if (!isNullorEmpty(rec_addr2)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_addr2', value: rec_addr2 });
}
if (!isNullorEmpty(rec_city)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_suburb', value: rec_city });
}
if (!isNullorEmpty(rec_phone)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_phone', value: rec_phone });
}
}
barcodeRecord.save({
enableSourcing: true,
});
} catch (e) {
//if (e instanceof error.SuiteScriptError) {
// if (e.name == "SSS_MISSING_REQD_ARGUMENT") {
console.log('Error to load the barcode record with barcode_id : ' + selector_id);
// }
//}
}
}
return true;
}
/**
* Triggered by a click on the button 'UPDATE CLOSE TICKET' ('#close_ticket')
* Set the date of closure, and the status as "Closed".
*/
function updateCloseTicket() {
console.log('In update&close function');
var date = new Date;
var dnow = format.parse({ value: date, type: format.Type.DATETIMETZ });
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
ticket_id = parseInt(ticket_id);
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
ticketRecord.setValue({ fieldId: 'custrecord_date_closed', value: dnow });
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 3 });
ticketRecord.setValue({ fieldId: 'custrecord_mp_ticket_customer_status', value: 5 });
ticketRecord.setValue({ fieldId: 'custrecord_reminder', value: null });
console.log('All values have been set part1');
// Save issues and resolved issues
ticketRecord = updateIssues(ticketRecord);
var ticket_name = ticketRecord.getText({ fieldId: 'name' });
var customer_barcode_number = ticketRecord.getValue({ fieldId: 'custrecord_barcode_number' });
var customer_id = ticketRecord.getValue({ fieldId: 'custrecord_customer1' });
try {
var barcodeRecord = record.load({
type: 'customrecord_customer_product_stock',
id: customer_barcode_number,
});
var receiveremail = barcodeRecord.getValue({ fieldId: 'custrecord_receiver_email' });
var barcodeName = barcodeRecord.getValue({ fieldId: 'name' });
console.log('All values have been set part2');
//Send Email To Customer
if (!isNullorEmpty(receiveremail)) {
sendCustomerEscalateEmail('MailPlus [' + ticket_name + '] - Ticket Closed - ' + barcodeName, [receiveremail], 114, customer_id);
}
} catch (e) {
console.log("Failed to load barcode because no customer linked");
}
console.log('Email sent');
ticketRecord.save({
enableSourcing: true,
})
console.log('Redirecting to edit tickets page');
// Redirect to the "View MP Tickets" page
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_edit_ticket_2',
scriptId: 'customscript_sl_edit_ticket_2',
})
var upload_url = baseURL + output;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
}
function closeTicket(selector_type, status_num) {
if (selector_type == "customer_issue") {
closeCustIssueTicket(selector_type, status_num);
} else {
closeBarcodeTicket()
}
}
/**
* Triggered by a click on the button 'CLOSE TICKET' ('#close_ticket')
* Set the date of closure, and the status as "Closed".
*/
function closeBarcodeTicket() {
if (confirm("Are you sure you want to close this ticket?\n\nThis action cannot be undone.")) {
var date = new Date;
var dnow = format.parse({ value: date, type: format.Type.DATETIMETZ });
updateSaveRecord();
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
ticket_id = parseInt(ticket_id);
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
var customer_id = ticketRecord.getValue({ fieldId: 'custrecord_customer1' });
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 3 });
ticketRecord.setValue({ fieldId: 'custrecord_date_closed', value: dnow });
ticketRecord.setValue({ fieldId: 'custrecord_mp_ticket_customer_status', value: 5 });
ticketRecord.setValue({ fieldId: 'custrecord_reminder', value: null });
// Save issues and resolved issues
ticketRecord = updateIssues(ticketRecord);
var ticket_name = ticketRecord.getText({ fieldId: 'name' });
var customer_barcode_number = ticketRecord.getValue({ fieldId: 'custrecord_barcode_number' });
var customer_id = ticketRecord.getValue({ fieldId: 'custrecord_customer1' });
try {
var barcodeRecord = record.load({
type: 'customrecord_customer_product_stock',
id: customer_barcode_number,
});
var receiveremail = barcodeRecord.getValue({ fieldId: 'custrecord_receiver_email' });
var barcodeName = barcodeRecord.getValue({ fieldId: 'name' });
//Send Email To Customer
// if (!isNullorEmpty(receiveremail)) {
// sendCustomerEscalateEmail('MailPlus [' + ticket_name + '] - Ticket Closed - ' + barcodeName, [receiveremail], 114, customer_id);
// }
} catch (e) {
console.log("Failed to load barcode because no customer linked");
}
ticketRecord.save({
enableSourcing: true,
})
// Redirect to the "View MP Tickets" page
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_edit_ticket_2',
scriptId: 'customscript_sl_edit_ticket_2',
})
var upload_url = baseURL + output;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
}
}
function closeCustIssueTicket(selector_type, status_num) {
if (confirm("Are you sure you want to close this ticket?\n\nThis action cannot be undone.")) {
var ticket_id = parseInt(currRec.getValue({ fieldId: 'custpage_ticket_id' }));
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
var customer_id = ticketRecord.getValue({ fieldId: 'custrecord_customer1' });
var login_email = $('#login_email_text').val();
var customer_number = $('#customer_number_value').val().trim();
var creator_id = ticketRecord.getValue({ fieldId: 'custrecord_creator' });
var escalated_to_it = ticketRecord.getValue({ fieldId: 'custrecord_date_escalated_it' });
if (isNullorEmpty(login_email)) {
console.log('No LOGIN EMAIL');
showAlert('Please enter a valid Login Email');
return false;
}
if (isNullorEmpty(customer_number) && creator_id == 112209 && !isNullorEmpty(escalated_to_it) && selector_type == "customer_issue" && !isNullorEmpty(ticket_id)) {
console.log('CUSTOMER NUMBER MISSING');
showAlert('Please enter a Customer Number');
return false;
}
updateSaveRecord();
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
var date = new Date;
var dnow = format.parse({ value: date, type: format.Type.DATETIMETZ });
ticketRecord.setValue({ fieldId: 'custrecord_date_closed', value: dnow });
if (isNullorEmpty(status_num)) {
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 15 });
sendCustomerEscalateEmail('MailPlus [MPSD' + ticket_id + '] - Your IT ticket has been resolved - Customer Portal', [login_email], 121, customer_id);
} else {
if (status_num == 15) {
sendCustomerEscalateEmail('MailPlus [MPSD' + ticket_id + '] - Your IT ticket has been resolved - Customer Portal', [login_email], 121, customer_id);
}
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: status_num });
}
ticketRecord.setValue({ fieldId: 'custrecord_mp_ticket_customer_status', value: 5 });
ticketRecord.setValue({ fieldId: 'custrecord_reminder', value: null });
// Save issues and resolved issues
ticketRecord = updateIssues(ticketRecord);
var customer_id = ticketRecord.getValue({ fieldId: 'custrecord_customer1' });
ticketRecord.save({
enableSourcing: true,
});
// Redirect to the "View MP Tickets" page
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_edit_ticket_2',
scriptId: 'customscript_sl_edit_ticket_2',
})
var upload_url = baseURL + output;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
}
}
/**
* Triggered by a click on the button 'CLOSE TICKET' ('#close_ticket')
* Set the date of closure, and the status as "Closed".
*/
function closeNewTicket() {
if (confirm("Are you sure you want to close this ticket and open a new ticket?\n\nThis action cannot be undone.")) {
updateSaveRecord();
var date = new Date;
var dnow = format.parse({ value: date, type: format.Type.DATETIMETZ });
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
ticket_id = parseInt(ticket_id);
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
ticketRecord.setValue({ fieldId: 'custrecord_date_closed', value: dnow });
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 3 });
ticketRecord.setValue({ fieldId: 'custrecord_mp_ticket_customer_status', value: 5 });
ticketRecord.setValue({ fieldId: 'custrecord_reminder', value: null });
// Save issues and resolved issues
ticketRecord = updateIssues(ticketRecord);
var ticket_name = ticketRecord.getText({ fieldId: 'name' });
var customer_barcode_number = ticketRecord.getValue({ fieldId: 'custrecord_barcode_number' });
var customer_id = ticketRecord.getValue({ fieldId: 'custrecord_customer1' });
try {
var barcodeRecord = record.load({
type: 'customrecord_customer_product_stock',
id: customer_barcode_number,
});
var receiveremail = barcodeRecord.getValue({ fieldId: 'custrecord_receiver_email' });
var barcodeName = barcodeRecord.getValue({ fieldId: 'name' });
//Send Email To Customer
if (!isNullorEmpty(receiveremail)) {
sendCustomerEscalateEmail('MailPlus [' + ticket_name + '] - Ticket Closed - ' + barcodeName, [receiveremail], 114, customer_id);
}
} catch (e) {
console.log("Failed to load barcode because no customer linked");
}
ticketRecord.save({
enableSourcing: true,
})
// Redirect to the Open New Ticket" page
// var output = url.resolveScript({
// deploymentId: 'customdeploy_sl_edit_ticket_2',
// scriptId: 'customscript_sl_edit_ticket_2',
// })
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_open_ticket_2',
scriptId: 'customscript_sl_open_ticket_2',
});
var upload_url = baseURL + output;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
}
}
/**
* Triggered by a click on the button 'CLOSE TICKET - LOST ITEM' ('#close_ticket_lost')
* Set the date of closure, and the status as "Closed - Lost Item".
*/
function closeTicketLost() {
if (confirm("Are you sure you want to close this ticket and set it as Closed-Lost?\n\nThis action cannot be undone.")) {
updateSaveRecord();
var date = new Date;
var dnow = format.parse({ value: date, type: format.Type.DATETIMETZ });
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
ticket_id = parseInt(ticket_id);
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
ticketRecord.setValue({ fieldId: 'custrecord_date_closed', value: dnow });
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 9 });
ticketRecord.setValue({ fieldId: 'custrecord_mp_ticket_customer_status', value: 5 });
ticketRecord.setValue({ fieldId: 'custrecord_reminder', value: null });
// Save issues and resolved issues
ticketRecord = updateIssues(ticketRecord);
ticketRecord.save({
enableSourcing: true,
});
var ticket_name = ticketRecord.getText({ fieldId: 'name' });
var customer_barcode_number = ticketRecord.getValue({ fieldId: 'custrecord_barcode_number' });
var customer_id = ticketRecord.getValue({ fieldId: 'custrecord_customer1' });
var barcodeRecord = record.load({
type: 'customrecord_customer_product_stock',
id: customer_barcode_number,
});
var receiveremail = barcodeRecord.getValue({ fieldId: 'custrecord_receiver_email' });
var barcodeName = barcodeRecord.getValue({ fieldId: 'name' });
//Send Email To Customer
if (!isNullorEmpty(receiveremail)) {
sendCustomerEscalateEmail('MailPlus [' + ticket_name + '] - Lost In Transit - ' + barcodeName, [receiveremail], 113, customer_id);
}
var product_order = barcodeRecord.getValue({ fieldId: 'custrecord_prod_stock_prod_order' });
var invoice = barcodeRecord.getValue({ fieldId: 'custrecord_prod_stock_invoice' });
var userNoteId = barcodeRecord.getValue({ fieldId: 'recordid' });
console.log("Invoice", invoice);
console.log("product order", product_order);
var params = {
ticket_id: parseInt(ticket_id),
selector_number: barcodeName,
selector_type: 'barcode_number'
};
params = JSON.stringify(params);
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_open_ticket_2',
scriptId: 'customscript_sl_open_ticket_2',
});
var ticket_url = baseURL + output + '&custparam_params=' + params;
//CREDIT MEMO SECTION
if (!isNullorEmpty(invoice) && isNullorEmpty(product_order)) {
//Error- Send Email to Ankith
body = "There's an error with the barcode as only the Invoice field is filled and the Product Order field is not (within the barcode record). Please see below barcode details\n\nMP Ticket: " + ticket_name + '\nBarcode: ' + barcodeName + '\nProduct Order: ' + product_order + '\nTicket URL: ' + ticket_url;
email.send({
author: 112209,
body: body,
recipients: ['sruti.desai@mailplus.com.au', 'ankith.ravindran@mailplus.com.au'],
subject: "Test Error MPEX Barcode Credit- LIT " + barcodeName,
relatedRecords: { entityId: customer_id },
});
} else if (!isNullorEmpty(invoice) && !isNullorEmpty(product_order)) {
//SEND EMAIL TO FIONA + POPIE --> change to raine after mat leave
body = 'MP Ticket: ' + ticket_name + '\nBarcode: ' + barcodeName + '\nProduct Order: ' + product_order + '\nInvoice: ' + invoice + '\nTicket URL: ' + ticket_url;
email.send({
author: 112209,
body: body,
recipients: ['sruti.desai@mailplus.com.au', 'fiona.harrison@mailplus.com.au', 'popie.popie@mailplus.com.au'],
subject: "MPEX Barcode Credit- LIT " + barcodeName,
relatedRecords: { entityId: customer_id }
})
} else {
//SEND EMAIL TO FIONA
console.log("in here");
body = 'MP Ticket: ' + ticket_name + '\nBarcode: ' + barcodeName + '\nProduct Order: ' + product_order + '\nTicket URL: ' + ticket_url;
email.send({
author: 112209,
body: body,
recipients: ['sruti.desai@mailplus.com.au', 'fiona.harrison@mailplus.com.au'],
subject: "MPEX Barcode Credit- LIT " + barcodeName,
relatedRecords: { entityId: customer_id }
})
}
// Create User Note under Barcode Record
var userNote = record.create({
type: record.Type.NOTE,
isDynamic: true,
});
// Record Type i.e Cust Product Stock
userNote.setValue({ fieldId: 'recordtype', value: 1014 });
// Record ID
userNote.setValue({ fieldId: 'record', value: parseInt(userNoteId) });
//Title
userNote.setValue({ fieldId: 'title', value: 'Barcode Status- LIT' });
//Memo
userNote.setValue({ fieldId: 'note', value: 'Barcode ' + barcodeName + ' has been set to status Lost in Transit' });
userNote.save({
enableSourcing: true,
ignoreMandatoryFields: true
});
// Redirect to the "View MP Tickets" page
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_edit_ticket_2',
scriptId: 'customscript_sl_edit_ticket_2',
})
var upload_url = baseURL + output;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
}
}
/**
* Triggered by a click on the button 'CLOSE UNALLOCATED TICKET' ('#close_unallocated_ticket')
* Set the date of closure, and the status as "Closed - Unallocated".
*/
function closeUnallocatedTicket() {
if (confirm("Are you sure you want to close this ticket?\n\nThis action cannot be undone.")) {
updateSaveRecord();
var date = new Date;
var dnow = format.parse({ value: date, type: format.Type.DATETIMETZ });
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
ticket_id = parseInt(ticket_id);
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
ticketRecord.setValue({ fieldId: 'custrecord_date_closed', value: dnow });
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 8 });
ticketRecord.setValue({ fieldId: 'custrecord_mp_ticket_customer_status', value: 5 });
ticketRecord.setValue({ fieldId: 'custrecord_reminder', value: null });
// Save issues and resolved issues
ticketRecord = updateIssues(ticketRecord);
ticketRecord.save({
enableSourcing: true,
});
// Redirect to the "View MP Tickets" page
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_edit_ticket_2',
scriptId: 'customscript_sl_edit_ticket_2',
})
var upload_url = baseURL + output;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
}
}
/**
* Set the status of the ticket based on the MP ticket Values.
* @param {nlobjRecord} ticketRecord
* @returns {nlobjRecord} ticketRecord
*/
function setTicketStatus(ticketRecord) {
var current_status = ticketRecord.getValue({ fieldId: 'custrecord_ticket_status' });
var list_mp_ticket_issues = new Array;
$('#mp_issues option:selected').each(function () {
list_mp_ticket_issues.push($(this).val());
});
ticketRecord.setValue({ fieldId: 'custrecord_mp_ticket_customer_status', value: 1 });
if (currRec.getValue({ fieldId: 'custpage_selector_issue' }) == 'T') {
//Set status to escalated
//console.log("Changing status to escalated");
//ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 10 });
} else if (isNullorEmpty(current_status)) {
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 1 });
} else if (list_mp_ticket_issues.length != 0) {
var it_issue = false;
var other_issue = '0';
list_mp_ticket_issues.forEach(function (mp_ticket_issue_value) {
if (mp_ticket_issue_value < 5) {
it_issue = true;
} else {
other_issue = mp_ticket_issue_value;
}
});
if (it_issue) {
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 4 });
} else if (other_issue != '0') {
switch (other_issue) {
case '5': // Operational Issue
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 5 });
break;
case '6': // Finance Issue
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 6 });
break;
case '7': // Customer Service Issue
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 2 });
break;
}
}
} else {
// If there are no more MP Ticket issues,
if (current_status >= 4) {
var email_sent = ticketRecord.getValue({ fieldId: 'custrecord_email_sent' });
console.log(email_sent);
if (email_sent) {
//If an email has ever been sent to the customer, the status is updated to 'In progress - Customer service'
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 2 });
} else {
// If no email has ever been sent to the customer, the status is updated to 'Open'
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 1 });
}
}
}
return ticketRecord;
}
/**
* Set the creator of the ticket if there is none.
* @param {nlobjRecord} ticketRecord
* @returns {nlobjRecord} ticketRecord
*/
function setCreator(ticketRecord) {
var creator_id = ticketRecord.getValue({ fieldId: 'custrecord_creator' });
if (isNullorEmpty(creator_id)) {
var user_id = parseInt(runtime.getCurrentUser().id);
ticketRecord.setValue({ fieldId: 'custrecord_creator', value: user_id });
}
return ticketRecord;
}
/**
* If we work with a barcode ticket, the TOLL Issues and MP Ticket Issues are added to the record.
* If we work with an invoice ticket, the Invoice Issues are added to the record.
* If issues have been deleted from any of these fields, they are saved in the resolved fields.
* @param {nlobjRecord} ticketRecord
* @returns {nlobjRecord} ticketRecord
*/
function updateIssues(ticketRecord) {
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
switch (selector_type) {
case 'barcode_number':
// Save TOLL Issues
var list_toll_issues = new Array;
$('#toll_issues option:selected').each(function () {
list_toll_issues.push($(this).val());
});
// Save resolved TOLL Issues
if (!isNullorEmpty(ticket_id)) {
var old_list_toll_issues = ticketRecord.getValue({ fieldId: 'custrecord_toll_issues' });
if (!isNullorEmpty(old_list_toll_issues)) {
if (typeof (old_list_toll_issues) == "string") {
old_list_toll_issues = [old_list_toll_issues];
}
var list_resolved_toll_issues = ticketRecord.getValue({ fieldId: 'custrecord_resolved_toll_issues' });
if (isNullorEmpty(list_resolved_toll_issues)) {
list_resolved_toll_issues = new Array;
} else if (typeof (list_resolved_toll_issues) == "string") {
list_resolved_toll_issues = [list_resolved_toll_issues];
}
old_list_toll_issues.forEach(function (old_toll_issue) {
// If a TOLL issue of the old list is not in the new list,
// it means that the issue was resolved.
if (list_toll_issues.indexOf(old_toll_issue) == -1) {
list_resolved_toll_issues.push(old_toll_issue);
}
});
ticketRecord.setValue({ fieldId: 'custrecord_resolved_toll_issues', value: list_resolved_toll_issues });
}
}
console.log("list_toll_issues", list_toll_issues);
ticketRecord.setValue({ fieldId: 'custrecord_toll_issues', value: list_toll_issues });
break;
case 'invoice_number':
// Save Invoice Issues
var list_invoice_issues = new Array;
$('#invoice_issues option:selected').each(function () {
list_invoice_issues.push($(this).val());
});
// Save resolved INVOICE Issues
if (!isNullorEmpty(ticket_id)) {
var old_list_invoice_issues = ticketRecord.getValue({ fieldId: 'custrecord_invoice_issues' });
if (!isNullorEmpty(old_list_invoice_issues)) {
if (typeof (old_list_invoice_issues) == "string") {
old_list_invoice_issues = [old_list_invoice_issues];
}
var list_resolved_invoice_issues = ticketRecord.getValue({ fieldId: 'custrecord_resolved_invoice_issues' });
if (isNullorEmpty(list_resolved_invoice_issues)) {
list_resolved_invoice_issues = new Array;
} else if (typeof (list_resolved_invoice_issues) == "string") {
list_resolved_invoice_issues = [list_resolved_invoice_issues];
}
old_list_invoice_issues.forEach(function (old_invoice_issue) {
// If an invoice issue of the old list is not in the new list,
// it means that the issue was resolved.
if (list_invoice_issues.indexOf(old_invoice_issue) == -1) {
list_resolved_invoice_issues.push(old_invoice_issue);
}
});
ticketRecord.setValue({ fieldId: 'custrecord_resolved_invoice_issues', value: list_resolved_invoice_issues });
}
}
ticketRecord.setValue({ fieldId: 'custrecord_invoice_issues', value: list_invoice_issues });
break;
}
// Save MP Ticket Issues
var list_mp_ticket_issues = new Array;
$('#mp_issues option:selected').each(function () {
list_mp_ticket_issues.push($(this).val());
});
// Save resolved MP Ticket Issues
if (!isNullorEmpty(ticket_id) && selector_type != "customer_issue") {
var old_list_mp_ticket_issues = ticketRecord.getValue({ fieldId: 'custrecord_mp_ticket_issue' });
if (!isNullorEmpty(old_list_mp_ticket_issues)) {
old_list_mp_ticket_issues = Array.from(old_list_mp_ticket_issues);
var list_resolved_mp_ticket_issues = ticketRecord.getValue({ fieldId: 'custrecord_resolved_mp_ticket_issue' });
if (isNullorEmpty(list_resolved_mp_ticket_issues)) {
list_resolved_mp_ticket_issues = new Array;
} else {
list_resolved_mp_ticket_issues = Array.from(list_resolved_mp_ticket_issues);
}
old_list_mp_ticket_issues.forEach(function (old_mp_ticket_issue) {
// If a MP Ticket issue of the old list is not in the new list,
// it means that the issue was resolved.
if (list_mp_ticket_issues.indexOf(old_mp_ticket_issue) == -1) {
list_resolved_mp_ticket_issues.push(old_mp_ticket_issue);
}
});
ticketRecord.setValue({ fieldId: 'custrecord_resolved_mp_ticket_issue', value: list_resolved_mp_ticket_issues });
}
}
ticketRecord.setValue({ fieldId: 'custrecord_mp_ticket_issue', value: list_mp_ticket_issues });
return ticketRecord;
}
/**
* Triggered by a click on the button 'REOPEN TICKET' ('#reopen_ticket')
* Set the ticket record as active.
* Deletes the date of closure,
* Set the status as "Open".
*/
function reopenTicket() {
console.log("in reopen");
console.log("customer number");
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
ticket_id = parseInt(ticket_id);
var selector_number = currRec.getValue({ fieldId: 'custpage_selector_number' });
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
var customer_number = currRec.getValue({ fieldId: 'custpage_customer_number' });
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
ticketRecord.setValue({ fieldId: 'custrecord_date_closed', value: null });
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 1 });
ticketRecord.setValue({ fieldId: 'custrecord_mp_ticket_customer_status', value: 1 });
// Save Reminder date
setReminderDate();
var reminder_date = $('#reminder').val();
console.log("rem3", reminder_date);
if (!isNullorEmpty(reminder_date)) {
reminder_date = new Date(reminder_date);
reminder_date = format.parse({ value: reminder_date, type: format.Type.DATE });
ticketRecord.setValue({ fieldId: 'custrecord_reminder', value: reminder_date });
}
// Set new Creator and new Owner
ticketRecord.setValue({ fieldId: 'custrecord_creator', value: userId });
ticketRecord.setValue({ fieldId: 'custrecord_owner', value: [userId] });
ticketRecord.save({
enableSourcing: true,
});
// Reload the page
var params = {
ticket_id: parseInt(ticket_id),
selector_number: selector_number,
selector_type: selector_type,
customer_number: customer_number,
};
params = JSON.stringify(params);
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_open_ticket_2',
scriptId: 'customscript_sl_open_ticket_2',
});
var upload_url = baseURL + output + '&custparam_params=' + params;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
console.log("in reopen");
}
/**
* Lookup for the Credit Memo associated to an invoice.
* @returns {nlobjSearchResult[]} creditMemoResults
*/
function searchCreditMemo() {
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
if (selector_type == 'invoice_number') {
var selector_id = currRec.getValue({ fieldId: 'custpage_selector_id' });
var creditMemoResults = search.create({
type: 'creditmemo', filter: [
search.createFilter({
name: 'mainline',
operator: 'is',
values: 'T',
}),
search.createFilter({
name: 'createdfrom',
operator: 'is',
values: selector_id,
})
], columns: [
search.createColumn({ name: 'tranid', summary: 'group' }),
search.createColumn({ name: 'trandate', summary: 'group' }),
search.createColumn({ name: 'entity', summary: 'group' }),
search.createColumn({ name: 'createdfrom', summary: 'group' }),
search.createColumn({ name: 'internalid', summary: 'group' })
]
});
return creditMemoResults.run();
} else {
return null;
}
}
/**
* searchCreditMemo() searches for Credit Memos linked to the current invoice.
* If there are results, they are displayed in the table '#credit_memo'.
* Otherwise, the section containing the table is hidden.
* @param {Number} status_value
*/
function createCreditMemoRows(status_value) {
var inline_credit_memo_table_html = '';
var compid = (runtime.envType == "SANDBOX") ? '1048144_SB3' : '1048144';
console.log("sv", status_value);
var creditMemoResults = searchCreditMemo();
if (!isNullorEmpty(creditMemoResults)) {
$('.credit_memo').removeClass('hide');
creditMemoResults.each(function (creditMemoResult) {
console.log("CMR", creditMemoResult);
var credit_memo_number = creditMemoResult.getValue({ name: 'tranid', join: null, summary: 'group' });
var credit_memo_date = creditMemoResult.getValue({ name: 'trandate', join: null, summary: 'group' });
var credit_memo_customer_name = creditMemoResult.getText({ name: 'entity', join: null, summary: 'group' });
var credit_memo_customer_id = creditMemoResult.getValue({ name: 'entity', join: null, summary: 'group' });
var credit_memo_customer_link = baseURL + '/app/common/entity/custjob.nl?id=' + credit_memo_customer_id;
var credit_memo_created_from_id = creditMemoResult.getValue({ name: 'createdfrom', join: null, summary: 'group' });
var credit_memo_created_from = creditMemoResult.getText({ name: 'createdfrom', join: null, summary: 'group' });
var invoice_link = baseURL + '/app/accounting/transactions/custinvc.nl?id=' + credit_memo_created_from_id + '&compid=' + compid + '&cf=116&whence=';
var credit_memo_id = creditMemoResult.getText({ name: 'internalid', join: null, summary: 'group' });
var credit_memo_link = baseURL + '/app/accounting/transactions/custcred.nl?id=' + credit_memo_id + '&whence=';
var credit_memo_url = baseURL + '/app/accounting/print/hotprint.nl?regular=T&sethotprinter=T&formnumber=106&trantype=custcred&id=' + credit_memo_id + '&label=Credit+Memo&printtype=transaction';
var credit_memo_action_button = '<button class="btn btn-success add_cm glyphicon glyphicon-plus" type="button" data-toggle="tooltip" data-placement="right" data-cm-id="' + credit_memo_id + '" data-cm-url="' + credit_memo_url + '" title="Attach to email"></button>';
inline_credit_memo_table_html += '<tr class="text-center">';
inline_credit_memo_table_html += '<td headers="credit_memo_number"><a href="' + credit_memo_link + '">' + credit_memo_number + '</a></td>';
inline_credit_memo_table_html += '<td headers="credit_memo_date">' + credit_memo_date + '</td>';
inline_credit_memo_table_html += '<td headers="credit_memo_customer"><a href="' + credit_memo_customer_link + '">' + credit_memo_customer_name + '</td>';
inline_credit_memo_table_html += '<td headers="credit_memo_invoice_number"><a href="' + invoice_link + '">' + credit_memo_created_from + '</td>';
if (isTicketNotClosed(status_value)) {
inline_credit_memo_table_html += '<td headers="credit_memo_action">' + credit_memo_action_button + '</td>';
}
inline_credit_memo_table_html += '</tr>';
});
} else {
$('.credit_memo').addClass('hide');
}
$('#credit_memo tbody').html(inline_credit_memo_table_html);
// Each time the table is redrawn, we trigger tooltip for the new cells.
$('[data-toggle="tooltip"]').tooltip();
}
/**
* In the suitelet script, if the ticket record concerns an invoice,
* the associated usage reports id are saved.
* The files are loaded and their filenames and url are saved into the array of objects 'usage_report_array'.
* This array is parsed and if the ids are not null, a row is added to the '#usage_report' table.
* Otherwise, the section containing the table is hidden.
* @param {Number} status_value
*/
function createUsageReportRows(status_value) {
var inline_usage_report_table_html = '';
var usage_report_array = currRec.getValue({ fieldId: 'custpage_usage_report_array' });
usage_report_array = JSON.parse(usage_report_array);
console.log('usage_report_array : ', usage_report_array);
if (!isNullorEmpty(usage_report_array)) {
usage_report_array.forEach(function (usage_report_obj) {
var usage_report_id = usage_report_obj.id;
if (!isNullorEmpty(usage_report_id)) {
var usage_report_filename = usage_report_obj.name;
var usage_report_link = usage_report_obj.url;
var usage_report_action_button = '<button class="btn btn-success add_ur glyphicon glyphicon-plus" type="button" data-toggle="tooltip" data-placement="right" data-ur-id="' + usage_report_id + '" title="Attach to email"></button>';
inline_usage_report_table_html += '<tr class="text-center">';
inline_usage_report_table_html += '<td headers="usage_report_filename"><a href="' + usage_report_link + '">' + usage_report_filename + '</a></td>';
if (isTicketNotClosed(status_value)) {
inline_usage_report_table_html += '<td headers="usage_report_action">' + usage_report_action_button + '</td>';
}
inline_usage_report_table_html += '</tr>';
}
});
} else {
$('.usage_report').addClass('hide');
}
$('#usage_report tbody').html(inline_usage_report_table_html);
// Each time the table is redrawn, we trigger tooltip for the new cells.
$('[data-toggle="tooltip"]').tooltip();
}
/**
* Depending on the number of buttons at the end of the page, their width and offset should change.
* If there are 2 buttons, they have a width of 4 cols and an offset of 2 cols.
* If there are 3 buttons, they have a width of 4 cols.
* If there are 4 buttons, they have a width of 3 cols.
*/
function updateButtonsWidth() {
var nb_buttons = $('.close_reopen_submit_ticket_section .row div:not(.hide)').length;
$('.close_reopen_submit_ticket_section .row div').removeClass('col-xs-offset-2');
switch (nb_buttons) {
case 2:
$('.close_reopen_submit_ticket_section .row div').addClass('col-xs-4');
$('.close_reopen_submit_ticket_section .row div').removeClass('col-xs-3');
$('.close_reopen_submit_ticket_section .row div:not(.hide)').eq(0).addClass('col-xs-offset-2');
break;
case 3:
$('.close_reopen_submit_ticket_section .row div').addClass('col-xs-4');
$('.close_reopen_submit_ticket_section .row div').removeClass('col-xs-3');
break;
case 4:
$('.close_reopen_submit_ticket_section .row div').removeClass('col-xs-4');
$('.close_reopen_submit_ticket_section .row div').addClass('col-xs-3');
break;
}
}
/**
* Converts the selector field into either "Invoice number"/"Barcode number"/ "Customer App"
* @param {String} selector_name
*/
function setupSelectorInput(selector_name) {
$('#selector_text').text(selector_name);
switch (selector_name) {
case 'INVOICE NUMBER':
$('#selector_value').attr('placeholder', 'INV123456');
$('#selector_value').removeAttr('value');
$('#selector_value').removeAttr('disabled');
break;
case 'BARCODE NUMBER':
$('#selector_value').attr('placeholder', 'MPEN123456');
$('#selector_value').removeAttr('value');
$('#selector_value').removeAttr('disabled');
break;
case 'CUSTOMER APP':
$('#selector_text').text("CUSTOMER ISSUE");
$('#selector_value').attr('value', 'Customer App');
$('#selector_value').attr('disabled', 'disabled');
break;
case 'CUSTOMER PORTAL':
$('#selector_text').text("CUSTOMER ISSUE");
$('#selector_value').attr('value', 'Customer Portal');
$('#selector_value').attr('disabled', 'disabled');
break;
case 'UPDATE LABEL':
$('#selector_text').text("CUSTOMER ISSUE");
$('#selector_value').attr('value', 'Update Label');
$('#selector_value').attr('disabled', 'disabled');
break;
// case 'UPDATE CUSTOMER DETAILS':
// $('#selector_text').text("CUSTOMER ISSUE");
// $('#selector_value').attr('value', 'Update Customer Details');
// $('#selector_value').attr('disabled', 'disabled');
// break;
}
}
/**
* Format a date object to the string 'dd/mm/yyyy hh:mm [am/pm]'
* @param {Date} date
* @returns {String} date_string
*/
function formatDate(testDate) {
console.log('testDate: ' + testDate);
var responseDate = format.format({ value: testDate, type: format.Type.DATE });
console.log('responseDate: ' + responseDate);
return responseDate;
}
/**
* Converts the date string in the "invoice_date" table to the format of "date_selected".
* @param {String} invoice_date ex: '4/6/2020'
* @returns {String} date ex: '2020-06-04'
*/
function dateCreated2DateSelectedFormat(invoice_date) {
// date_created = '4/6/2020'
var date_array = invoice_date.split('/');
// date_array = ["4", "6", "2020"]
var year = date_array[2];
var month = date_array[1];
if (month < 10) {
month = '0' + month;
}
var day = date_array[0];
if (day < 10) {
day = '0' + day;
}
return year + '-' + month + '-' + day;
}
/**
* Calculates the reminder date based on the current date and the selector_type.
*/
function setReminderDate() {
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
var status_value = currRec.getValue({ fieldId: 'custpage_ticket_status_value' });
if (isNullorEmpty(ticket_id) || !isTicketNotClosed(status_value)) {
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
var today = new Date();
var today_day_in_month = today.getDate();
var today_day_in_week = today.getDay();
var today_month = today.getMonth();
var today_year = today.getFullYear();
switch (selector_type) {
case 'barcode_number':
var addNbDays = 1;
if (today_day_in_week == 5) {
addNbDays += 2;
}
break;
case 'invoice_number':
var addNbDays = 3;
if (today_day_in_week == 3 || today_day_in_week == 4 || today_day_in_week == 5) {
addNbDays += 2;
}
break;
}
var reminder_date = new Date(Date.UTC(today_year, today_month, today_day_in_month + addNbDays));
reminder_date = reminder_date.toISOString().split('T')[0];
} else {
ticket_id = parseInt(ticket_id);
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
var ticket_reminder_date = ticketRecord.getValue({ fieldId: 'custrecord_reminder' });
var reminder_date = '';
if (!isNullorEmpty(ticket_reminder_date)) {
ticket_reminder_date = format.parse({ value: ticket_reminder_date, type: format.Type.DATE });
var reminder_date_day_in_month = ticket_reminder_date.getDate();
var reminder_date_month = ticket_reminder_date.getMonth();
var reminder_date_year = ticket_reminder_date.getFullYear();
reminder_date = new Date(Date.UTC(reminder_date_year, reminder_date_month, reminder_date_day_in_month));
reminder_date = reminder_date.toISOString().split('T')[0];
}
}
$('#reminder').val(reminder_date);
}
/**
* Creates the inline HTML of the Credit Memo table,
* with a button for the attachments if the ticket is not closed.
* @param {Number} status_value
* @returns {String} inline_html_credit_memo_table
*/
function htmlCreditMemoTable(status_value) {
var inline_html_credit_memo_table = '<table cellpadding="15" id="credit_memo" class="table table-responsive table-striped contacts tablesorter" cellspacing="0" style="width: 100%;border: 0">';
inline_html_credit_memo_table += '<thead style="color: white;background-color: #379E8F;">';
inline_html_credit_memo_table += '<tr>';
inline_html_credit_memo_table += '<th style="vertical-align: middle;text-align: center;" id="credit_memo_number">';
inline_html_credit_memo_table += '<b>CREDIT #</b>';
inline_html_credit_memo_table += '</th>';
inline_html_credit_memo_table += '<th style="vertical-align: middle;text-align: center;" id="credit_memo_date">';
inline_html_credit_memo_table += '<b>DATE</b>';
inline_html_credit_memo_table += '</th>';
inline_html_credit_memo_table += '<th style="vertical-align: middle;text-align: center;" id="credit_memo_customer">';
inline_html_credit_memo_table += '<b>CUSTOMER</b>';
inline_html_credit_memo_table += '</th>';
inline_html_credit_memo_table += '<th style="vertical-align: middle;text-align: center;" id="credit_memo_invoice_number">';
inline_html_credit_memo_table += '<b>CREATED FROM</b>';
inline_html_credit_memo_table += '</th>';
if (isTicketNotClosed(status_value)) {
inline_html_credit_memo_table += '<th style="vertical-align: middle;text-align: center;" id="credit_memo_action">';
inline_html_credit_memo_table += '<b>ATTACH TO EMAIL</b>';
inline_html_credit_memo_table += '</th>';
}
inline_html_credit_memo_table += '</tr>';
inline_html_credit_memo_table += '</thead>';
inline_html_credit_memo_table += '<tbody></tbody>';
inline_html_credit_memo_table += '</table>';
return inline_html_credit_memo_table;
}
function htmlUsageReportTable(status_value) {
var inline_html_usage_report_table = '<table cellpadding="15" id="usage_report" class="table table-responsive table-striped contacts tablesorter" cellspacing="0" style="width: 100%;border: 0"><thead style="color: white;background-color: #379E8F;">';
inline_html_usage_report_table += '<tr>';
inline_html_usage_report_table += '<th style="vertical-align: middle;text-align: center;" id="usage_report_filename">';
inline_html_usage_report_table += '<b>FILE NAME</b>';
inline_html_usage_report_table += '</th>';
if (isTicketNotClosed(status_value)) {
inline_html_usage_report_table += '<th style="vertical-align: middle;text-align: center;" id="usage_report_action">';
inline_html_usage_report_table += '<b>ATTACH TO EMAIL</b>';
inline_html_usage_report_table += '</th>';
}
inline_html_usage_report_table += '</tr>';
inline_html_usage_report_table += '</thead>';
inline_html_usage_report_table += '<tbody></tbody>';
inline_html_usage_report_table += '</table>';
return inline_html_usage_report_table;
}
/**
* This function is triggered when a button is clicked to attach a file.
* It stores the file id in the right array of the object 'params_email'.
*/
function attachFileButton() {
$(this).toggleClass('btn-success');
$(this).toggleClass('btn-danger');
if ($(this).attr('id') == 'add_inv') {
$(this).find('span.glyphicon').toggleClass('glyphicon-minus');
$(this).find('span.glyphicon').toggleClass('glyphicon-plus');
} else {
$(this).toggleClass('glyphicon-minus');
$(this).toggleClass('glyphicon-plus');
}
// Tooltip seems to set the 'title' attribute to 'data-original-title'.
// The only way to have tooltip take into account the change of title is to modifiy the attribute 'data-original-title'.
// Using the jQuery method 'data()' doesn't work.
if ($(this).attr('data-original-title') == 'Attach to email') {
$(this).attr('data-original-title', 'Remove from email');
} else {
$(this).attr('data-original-title', 'Attach to email');
}
$('[data-toggle="tooltip"]').tooltip();
var attachment_id = '';
var attachment_ids_array_name = '';
if ($(this).hasClass('add_ur')) {
attachment_id = $(this).data('ur-id');
attachment_ids_array_name = 'attachments_usage_report_ids';
} else if ($(this).hasClass('add_cm')) {
attachment_id = $(this).data('cm-id');
attachment_ids_array_name = 'attachments_credit_memo_ids';
} else if ($(this).hasClass('add_inv')) {
attachment_id = $(this).data('inv-id');
attachment_ids_array_name = 'attachments_invoice_ids';
}
addIdToAttachmentList(attachment_ids_array_name, attachment_id);
}
/**
* Adds or remove the id of a record to be attached (or removed) to the email that will be sent in the function sendEmail();
* @param {String} attachment_ids_array_name
* @param {Number} id
*/
function addIdToAttachmentList(attachment_ids_array_name, id) {
var params_email = currRec.getValue({ fieldId: 'custpage_param_email' });
params_email = JSON.parse(params_email);
var attachment_ids_array = params_email[attachment_ids_array_name];
var index_of_id_elem = attachment_ids_array.indexOf(id);
if (index_of_id_elem == -1) {
attachment_ids_array.push(id);
} else {
attachment_ids_array.splice(index_of_id_elem, 1);
}
params_email[attachment_ids_array_name] = attachment_ids_array;
params_email = JSON.stringify(params_email);
currRec.setValue({ fieldId: 'custpage_param_email', value: params_email });
}
/**
* @param {Number} x
* @returns {String} The same number, formatted in Australian dollars.
*/
function financial(x) {
if (typeof (x) === 'string') {
x = parseFloat(x);
}
if (isNullorEmpty(x)) {
return "$0.00";
} else {
return x.toLocaleString('en-AU', {
style: 'currency',
currency: 'AUD'
});
}
}
/**
* Returns whether a ticket is closed or not based on its status value.
* @param {Number} status_value
* @returns {Boolean} is_ticket_closed
*/
function isTicketNotClosed(status_value) {
var is_ticket_not_closed = ((status_value != 3) && (status_value != 8)) ? true : false;
return is_ticket_not_closed;
}
/**
* Whether the user is from the finance team,
* or a Data Systems Co-ordinator, MailPlus Administration or Administrator user.
* @param {Number} userRole
* @returns {Boolean}
*/
function isFinanceRole(userRole) {
// 1001, 1031 and 1023 are finance roles
// 1032 is the Data Systems Co-ordinator role (to be deleted in prod)
// 1006 is the Mail Plus Administration role.
// 3 is the Administrator role.
return ((userRole == 1001 || userRole == 1031 || userRole == 1023) || ((userRole == 1032) || (userRole == 1006) || (userRole == 3)));
}
/**
* Whether the user is from the finance team.
* @param {Number} userRole
* @returns {Boolean}
*/
function isFinanceRoleOnly(userRole) {
// 1001, 1031 and 1023 are finance roles
return (userRole == 1001 || userRole == 1031 || userRole == 1023);
}
function validateEmail(email) {
var re = /^(([^<>()[\]\\.,;:\s@"]+(\.[^<>()[\]\\.,;:\s@"]+)*)|(".+"))@((\[[0-9]{1,3}\.[0-9]{1,3}\.[0-9]{1,3}\.[0-9]{1,3}\])|(([a-zA-Z\-0-9]+\.)+[a-zA-Z]{2,}))$/;
return re.test(String(email).toLowerCase());
}
function getBase64(file) {
return new Promise(function (resolve) {
var reader = new FileReader();
reader.onloadend = function () {
resolve(reader.result)
}
reader.readAsDataURL(file);
});
}
/**
* Function to get the next email reminder time.
* Adds +2 hours to the current date.
*/
function getNextReminderTime() {
var today = new Date();
//Adding 19 hours to PST will give Australia/ Sydney timezone
today.setHours(today.getHours() + 19);
var currentHours = today.getHours();
log.debug({ title: 'currentHours + 2', details: currentHours + 2 });
if (currentHours + 2 > 16) {
//Current hours + 2 hours is past 5. next reminder will be sent the next day at 9 am
today.setDate(today.getDate() + 1);
today.setHours(9);
today.setMinutes(0);
today.setSeconds(0);
} else if (currentHours + 2 < 9) {
//Current hours + 2 hours is before 9 am. Edge case but this is unlikely to happen since script does not run outside 9-5
today.setHours(9);
today.setMinutes(0);
today.setSeconds(0);
} else {
// Set next reminder time to today + 2 hours
today.setHours(today.getHours() + 2);
}
return today;
}
function stringToDate(val) {
return format.parse({ value: val, type: format.Type.DATE })
}
function isNullorEmpty(strVal) {
return (strVal == null || strVal == '' || strVal == 'null' || strVal == undefined || strVal == 'undefined' || strVal == '- None -');
}
return {
pageInit: pageInit,
saveRecord: saveRecord,
closeTicket: closeTicket,
closeTicketLost: closeTicketLost,
closeUnallocatedTicket: closeUnallocatedTicket,
onEscalate: onEscalate,
onCancel: onCancel
};
}
); | 896 | [{"tag": "EMAIL", "value": "rianne.mansell@mailplus.com.au", "start": 34709, "end": 34739}, {"tag": "EMAIL", "value": "ankith.ravindran@mailplus.com.au", "start": 37692, "end": 37724}, {"tag": "EMAIL", "value": "sruti.desai@mailplus.com.au", "start": 45911, "end": 45938}, {"tag": "EMAIL", "value": "sruti.desai@mailplus.com.au", "start": 46347, "end": 46374}, {"tag": "EMAIL", "value": "sruti.desai@mailplus.com.au", "start": 46784, "end": 46811}, {"tag": "EMAIL", "value": "ankith.ravindran@mailplus.com.au", "start": 182103, "end": 182135}, {"tag": "EMAIL", "value": "sruti.desai@mailplus.com.au", "start": 242222, "end": 242249}, {"tag": "EMAIL", "value": "ankith.ravindran@mailplus.com.au", "start": 242253, "end": 242285}, {"tag": "EMAIL", "value": "sruti.desai@mailplus.com.au", "start": 242970, "end": 242997}, {"tag": "EMAIL", "value": "fiona.harrison@mailplus.com.au", "start": 243001, "end": 243031}, {"tag": "EMAIL", "value": "popie.popie@mailplus.com.au", "start": 243035, "end": 243062}, {"tag": "EMAIL", "value": "sruti.desai@mailplus.com.au", "start": 243645, "end": 243672}, {"tag": "EMAIL", "value": "fiona.harrison@mailplus.com.au", "start": 243676, "end": 243706}] | true | 13 | /**
*
* @NApiVersion 2.0
* @NScriptType ClientScript
*
* Description: A ticketing system for the Customer Service.
* @Last Modified by: Sruti Desai
*
*/
define(['N/error', 'N/runtime', 'N/search', 'N/url', 'N/record', 'N/format', 'N/email', 'N/currentRecord', 'N/https'],
function (error, runtime, search, url, record, format, email, currentRecord, https) {
var baseURL = 'https://1048144.app.netsuite.com';
if (runtime.envType == "SANDBOX") {
baseURL = 'https://1048144-sb3.app.netsuite.com';
}
var role = runtime.getCurrentUser().role;
var userRole = runtime.getCurrentUser().role;
var userId = runtime.getCurrentUser().id;
/**
* On page initialisation
*/
var currRec = currentRecord.get();
function pageInit() {
var currRec = currentRecord.get();
//Remove Chrome's incessant "Leave Site" warning
window.onbeforeunload = null;
//background-colors
$("#NS_MENU_ID0-item0").css("background-color", "#CFE0CE");
$("#NS_MENU_ID0-item0 a").css("background-color", "#CFE0CE");
$("#body").css("background-color", "#CFE0CE");
$("#tr_submitter").css("margin-left", "10px");
var ticketsDataSet = [];
var invoicesDataSet = [];
$(document).ready(function () {
console.log('doc ready');
$('#email_body').summernote();
$('#owner, #toll_issues, #mp_issues, #invoice_issues, #enquiry_medium_status, #send_toll').selectpicker();
$('#tickets-preview').DataTable({
data: ticketsDataSet,
columns: [{
title: "ID"
}, {
title: "Date created"
}, {
title: "Date closed"
}, {
title: "Barcode Number"
}, {
title: "Status"
}, {
title: "TOLL Issues"
}, {
title: "Resolved TOLL Issues"
}, {
title: "Comment"
}]
});
$('#emails-preview').DataTable();
var invoice_table = $('#invoices-preview').DataTable({
data: invoicesDataSet,
columns: [{
title: "Invoice Date",
type: "date"
}, {
title: "Invoice #"
}, {
title: "Status"
}, {
title: "Invoice Type"
}, {
title: "Amount Due",
type: "num-fmt"
}, {
title: "Total Amount",
type: "num-fmt"
}, {
title: "Overdue"
}, {
title: "Invoice ID"
}, {
title: "Action"
}],
columnDefs: [{
visible: false,
targets: -2,
}, {
targets: -1,
data: null,
render: function (data, type, row, meta) {
var selector_id = currRec.getValue({ fieldId: 'custpage_selector_id' });
var disabled = (data[7] == selector_id) ? 'disabled' : '';
return '<button class="btn btn-success add_inv glyphicon glyphicon-plus" type="button" data-inv-id="' + data[7] + '" data-toggle="tooltip" data-placement="right" title="Attach to email" ' + disabled + '></button>';
}
}]
});
$('#invoices-preview thead tr').addClass('text-center');
// Adapted from https://datatables.net/extensions/fixedheader/examples/options/columnFiltering.html
// Adds a row to the table head row, and adds search filters to each column.
$('#invoices-preview thead tr').clone(true).appendTo('#invoices-preview thead');
$('#invoices-preview thead tr:eq(3) th').each(function (i) {
var title = $(this).text();
$(this).html('<input style="width: 80%" type="text" placeholder="Search ' + title + '" />');
$('input', this).on('keyup change', function () {
if (invoice_table.column(i).search() !== this.value) {
invoice_table
.column(i)
.search(this.value)
.draw();
}
});
});
//var invoice_table = $('#invoices-preview').DataTable();
invoice_table.on('click', 'button.add_inv', function () {
attachFileButton.call(this)
});
});
console.log('Page init');
if (window.location.search.substr(1) == "script=1243&deploy=1" ||
window.location.search.substr(1) == "script=976&deploy=1&compid=1048144_SB3" || window.location.search.substr(1) == "script=1243&deploy=1&compid=1048144_SB3&whence=") {
currRec.setValue({ fieldId: 'custpage_selector_number', value: '' });
currRec.setValue({ fieldId: 'custpage_selector_type', value: "barcode_number" });
}
var selector_number = currRec.getValue({ fieldId: 'custpage_selector_number' });
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
var status_value = currRec.getValue({ fieldId: 'custpage_ticket_status_value' });
var customer_number = currRec.getValue({ fieldId: 'custpage_customer_number' });
//Toggling show/hide for the tickets associated to customer number
if (!isNullorEmpty(customer_number) && isNullorEmpty(selector_number)) {
$('#customer_number_tickets_preview').show();
} else {
$('#customer_number_tickets_preview').hide();
}
// The inline html of the <table> tag is not correctly displayed inside div.col-xs-12.contacts_div when added with Suitelet.
// Hence, the html code is added using jQuery when the page loads.
var inline_html_contact_table = '<table cellpadding="15" id="contacts" class="table table-responsive table-striped contacts tablesorter" cellspacing="0" style="width: 100%;border: 0"><thead style="color: white;background-color: #379E8F;"><tr><th style="vertical-align: middle;text-align: center;" id="col_name"><b>NAME</b></th><th style="vertical-align: middle;text-align: center;" id="col_phone"><b>PHONE</b></th><th style="vertical-align: middle;text-align: center;" id="col_email"><b>EMAIL</b></th><th style="vertical-align: middle;text-align: center;" id="col_role"><b>ROLE</b></th><th style="vertical-align: middle;text-align: center;" id="col_add_as_recipient"><b>ADD AS RECIPIENT</b></th></tr></thead><tbody></tbody></table>';
$('div.col-xs-12.contacts_div').html(inline_html_contact_table);
// Like the contacts table, the html code of the usernote table is added using jQuery when the page loads.
var inline_html_usernote_table = '<table cellpadding="15" id="user_note" class="table table-responsive table-striped contacts tablesorter" cellspacing="0" style="width: 100%;border: 0"><thead style="color: white;background-color: #379E8F;"><tr><th style="vertical-align: middle;text-align: center;" id="usernote_title"><b>TITLE</b></th><th style="vertical-align: middle;text-align: center;" id="usernote_name"><b>NAME</b></th><th style="vertical-align: middle;text-align: center;" id="usernote_date"><b>DATE</b></th><th style="vertical-align: middle;text-align: center;" id="usernote_comment"><b>USER NOTE</b></th></tr></thead><tbody></tbody></table>';
$('div.col-xs-12.user_note_div').html(inline_html_usernote_table);
//Credit memo display displayed conditionally
if (selector_type == 'invoice_number' && !isNullorEmpty(ticket_id)) {
var inline_html_credit_memo_table = htmlCreditMemoTable(status_value);
$('div.col-xs-12.credit_memo_div').html(inline_html_credit_memo_table);
var inline_html_usage_report_table = htmlUsageReportTable(status_value);
$('div.col-xs-12.usage_report_div').html(inline_html_usage_report_table);
}
// The value of the submitter button at the bottom of the page is directly linked to the value of the button at the top.
// var submit_btn_val = $('#submitter').val().toUpperCase();
// $('#submit_ticket').val(submit_btn_val);
if (!isNullorEmpty(selector_number)) {
console.log('!isNullorEmpty(selector_number) : ', !isNullorEmpty(selector_number));
// If we updated the contacts, we have the parameter 'custpage_selector_number' and no parameter for 'custpage_ticket_id'.
if (isNullorEmpty(ticket_id)) {
console.log('isNullorEmpty(ticket_id) : ', isNullorEmpty(ticket_id));
$('#selector_value').val(selector_number);
if (validateSelectorInput()) {
displayCustomerInfo();
}
// If we come from the edit_ticket page, we have the parameters 'custpage_selector_number' and' custpage_ticket_id'.
} else {
console.log('isNullorEmpty(ticket_id) : ', isNullorEmpty(ticket_id));
createContactsRows();
// If the ticket status is "Open, the acknoledgement template shall be selected.
if (status_value != 3) {
$('#template option:selected').attr('selected', false);
$('#template option[value="66"]').attr('selected', true); // Select the acknoledgement template
loadTemplate();
}
if (selector_type == 'invoice_number') {
updateInvoicesDatatable();
createCreditMemoRows(status_value);
createUsageReportRows(status_value);
createUsernoteRows(ticket_id);
} else if (selector_type == 'barcode_number') {
selectEnquiryMedium();
selectTollEmails();
selectOwner();
setReminderDate();
hideCloseTicketButton();
updateTicketsDatatable();
} else {
//selector_type == 'customer_issue'
selectEnquiryMedium();
}
}
}
$('[data-toggle="tooltip"]').tooltip();
updateButtonsWidth();
$('.input-group-btn button').click(function (e) {
$(e.currentTarget).next('ul').toggleClass('hide');
$(e.currentTarget).next('ul').toggleClass('show');
});
$('#screenshot_image').on('change', function () {
var file = $('#screenshot_image')[0].files[0];
if (file && (file.type == "image/jpeg" || file.type == "image/png")) {
//continue
} else {
showAlert('Please enter a screenshot image of type .png or .jpeg');
}
});
//Change display depending on which selector is chosen
$('.dropdown-menu li a').click(function (e) {
console.log("in selector dropdown li a");
e.preventDefault();
setupSelectorInput($(this).text());
var selector_type = $('#selector_text').text().toLowerCase().split(' ').join('_');
currRec.setValue({ fieldId: 'custpage_selector_type', value: selector_type });
updateTicketsDatatableHeaders(selector_type);
switch (selector_type) {
case 'barcode_number':
$('#daytodayemail').attr('disabled', true);
$('#daytodayphone').attr('disabled', true);
$('#accountsemail').attr('disabled', true);
$('#accountsphone').attr('disabled', true);
$('.accountscontact_section').addClass('hide');
$('.accountscontact_section').addClass('hide');
$('.accounts_number_section').addClass('hide');
$('.mpex_stock_used_section').removeClass('hide');
$('.final_delivery').removeClass('hide');
$('.enquiry_status_div').removeClass('col-xs-12');
$('.enquiry_status_div').addClass('col-xs-6');
$('.label_section').removeClass('hide');
$('.enquiry_medium_section').removeClass('hide');
$('.ticket_enquiry_header_section').removeClass('hide');
$('.enquiry_status_div').removeClass('hide');
$('.enquiry_count_section').removeClass('hide');
$('.enquiry_count_breakdown_section').removeClass('hide');
$('.interaction_count_breakdown_section').removeClass('hide');
$('.invoice_method_accounts_cc_email_section').addClass('hide');
$('.mpex_customer_po_number_section').addClass('hide');
$('.terms_section').addClass('hide');
$('.mpex_invoicing_cycle_section').addClass('hide');
$('.ss_section').addClass('hide');
$('.browser_os_section').addClass('hide');
$('.phone_section').addClass('hide');
$('.login_email_section').addClass('hide');
$('.sender_details_section').addClass('hide');
$('.login_email_used_section').addClass('hide');
// Add MP Issues options
var mp_ticket_issues_columns = new Array();
mp_ticket_issues_columns[0] = search.createColumn({ name: 'name' });
mp_ticket_issues_columns[1] = search.createColumn({ name: 'internalId' });
var mpTicketIssuesResultSet = search.create({ type: 'customlist_mp_ticket_issues', columns: mp_ticket_issues_columns });
var mp_issues_option_inline_html = '';
mpTicketIssuesResultSet.each(function (mpTicketIssueResult) {
var mp_issue_name = mpTicketIssueResult.getValue('name');
var mp_issue_id = mpTicketIssueResult.getValue('internalId');
mp_issues_option_inline_html += '<option value="' + mp_issue_id + '">' + mp_issue_name + '</option >';
return true;
});
$('#mp_issues').html(mp_issues_option_inline_html);
$('#mp_issues').selectpicker('refresh');
$('.toll_issues_section').removeClass('hide');
$('.resolved_toll_issues_section').removeClass('hide');
$('.open_invoices').addClass('hide');
$('.invoice_issues_section').addClass('hide');
$('.resolved_invoice_issues_section').addClass('hide');
$('.user_note').addClass('hide');
$('.comment_section').removeClass('hide');
$('.reminder_section').removeClass('hide');
$('.login_email_used_section').addClass('hide');
var owner_list = [userId];
console.log(owner_list);
$('#owner').selectpicker('val', owner_list);
break;
case 'invoice_number':
if (isFinanceRole(userRole)) {
$('#daytodayemail').attr('disabled', false);
$('#daytodayphone').attr('disabled', false);
$('#accountsemail').attr('disabled', false);
$('#accountsphone').attr('disabled', false);
$('#invoice_method').attr('disabled', false);
$('#accounts_cc_email').attr('disabled', false);
$('#mpex_po_number').attr('disabled', false);
$('#customer_po_number').attr('disabled', false);
$('#mpex_invoicing_cycle').attr('disabled', false);
}
$('.accountscontact_section').removeClass('hide');
$('.accounts_number_section').removeClass('hide');
$('.mpex_stock_used_section').addClass('hide');
$('.final_delivery').addClass('hide');
$('.enquiry_status_div').addClass('col-xs-12');
$('.enquiry_status_div').removeClass('col-xs-6');
$('.label_section').addClass('hide');
$('.enquiry_medium_section').addClass('hide');
$('.ticket_enquiry_header_section').addClass('hide');
$('.enquiry_status_div').addClass('hide');
$('.enquiry_count_section').addClass('hide');
$('.enquiry_count_breakdown_section').addClass('hide');
$('.interaction_count_breakdown_section').addClass('hide');
$('.ss_section').addClass('hide');
$('.browser_os_section').addClass('hide');
$('.phone_section').addClass('hide');
$('.login_email_section').addClass('hide');
$('.sender_details_section').addClass('hide');
$('.invoice_method_accounts_cc_email_section').removeClass('hide');
$('.mpex_customer_po_number_section').removeClass('hide');
$('.terms_section').removeClass('hide');
$('.mpex_invoicing_cycle_section').removeClass('hide');
$('.open_invoices').removeClass('hide');
// Remove MP Issues options
$('#mp_issues option').each(function () {
if ($(this).val() != 4) {
$(this).remove();
}
});
$('#mp_issues').selectpicker('refresh');
$('.toll_issues_section').addClass('hide');
$('.resolved_toll_issues_section').addClass('hide');
$('.invoice_issues_section').removeClass('hide');
$('.resolved_invoice_issues_section').removeClass('hide');
$('.user_note').removeClass('hide');
$('.comment_section').addClass('hide');
$('.reminder_section').removeClass('hide');
//Set Owner to current user
var owner_list = [userId];
$('#owner').selectpicker('val', owner_list);
break;
case 'customer_issue':
$('#daytodayemail').attr('disabled', true);
$('#daytodayphone').attr('disabled', true);
$('#accountsemail').attr('disabled', true);
$('#accountsphone').attr('disabled', true);
$('.invoice_issues_section').addClass('hide');
$('.user_note_title_section').addClass('hide');
$('.user_note_textarea_section').addClass('hide');
$('.user_note_section').addClass('hide');
$('.accountscontact_section').addClass('hide');
$('.accountscontact_section').addClass('hide');
$('.accounts_number_section').addClass('hide');
$('.mpex_stock_used_section').removeClass('hide');
$('.final_delivery').removeClass('hide');
$('.enquiry_status_div').removeClass('col-xs-12');
$('.enquiry_status_div').addClass('col-xs-6');
$('.label_section').removeClass('hide');
$('.enquiry_medium_section').removeClass('hide');
$('.ticket_enquiry_header_section').removeClass('hide');
$('.enquiry_status_div').removeClass('hide');
$('.enquiry_count_section').removeClass('hide');
$('.enquiry_count_breakdown_section').removeClass('hide');
$('.interaction_count_breakdown_section').removeClass('hide');
$('.reminder_section').addClass('hide');
$('.toll_issues_section').addClass('hide');
$('.login_email_used_section').removeClass('hide');
var current_customer_issue = $('#selector_value').val();
switch (current_customer_issue) {
case 'Customer App':
//App related fields
$('.browser_os_section').addClass('hide');
$('.sender_details_section').addClass('hide');
$('.phone_section').removeClass('hide');
//Set current chosen option to Customer App
var mp_issues_option_inline_html = '<option value="10" selected> Customer App Issue</option>';
$('#mp_issues').html(mp_issues_option_inline_html);
//Requires double refresh. One for the dropwdown chnage and sceond for selection
$('#mp_issues').selectpicker('refresh');
$('#mp_issues').selectpicker('refresh')
break;
case 'Customer Portal':
//Portal related fields
$('.phone_section').addClass('hide');
$('.browser_os_section').removeClass('hide');
$('.sender_details_section').addClass('hide');
var mp_issues_option_inline_html = '<option value="9" selected> Customer Portal Issue</option>';
$('#mp_issues').html(mp_issues_option_inline_html);
//Requires double refresh. One for the dropwdown chnage and sceond for selection
$('#mp_issues').selectpicker('refresh');
$('#mp_issues').selectpicker('refresh');
$('#owner').selectpicker('val', [1706027]);
break;
case 'Update Label':
//Label fields
$('.browser_os_section').addClass('hide');
$('.phone_section').addClass('hide');
$('.sender_details_section').removeClass('hide');
var mp_issues_option_inline_html = '<option value="11" selected> Update Customer Label Issue</option>';
$('#mp_issues').html(mp_issues_option_inline_html);
//Requires double refresh. One for the dropwdown chnage and sceond for selection
$('#mp_issues').selectpicker('refresh');
$('#mp_issues').selectpicker('refresh');
break;
}
//Set Owner to Rianne Mansell
var owner_list = ['1132504'];
$('#owner').selectpicker('val', owner_list);
break;
}
$(this).closest("ul").toggleClass('hide');
$(this).closest("ul").toggleClass('show');
});
$('#open_inv').click(function () {
var invoice_id = $(this).data('inv-id');
var compid = (runtime.envType == "SANDBOX") ? '1048144_SB3' : '1048144';
var invoice_link = baseURL + '/app/accounting/transactions/custinvc.nl?id=' + invoice_id + '&compid=' + compid + '&cf=116&whence=';
console.log("invoice_link", invoice_link);
window.open(invoice_link, "_blank", "height=750,width=650,modal=yes,alwaysRaised=yes");
})
updateEnquiryMediumAndCount();
$('#reviewcontacts').click(function () {
console.log("1234");
addEditContact();
});
$('#invoices_dropdown').change(function () {
var invoice_status_filter = $(this, 'option:selected').val();
if (invoice_status_filter == 'open') {
var invoice_section_header = 'OPEN INVOICES';
} else if (invoice_status_filter == 'paidInFull') {
var invoice_section_header = 'PAID INVOICES';
}
$('.open_invoices_header div div h4 span').text(invoice_section_header);
updateInvoicesDatatable();
});
$('.add_as_recipient').click(function () {
var email_address = $(this).data('email');
console.log(email_address);
if (!isNullorEmpty(email_address)) {
$(this).toggleClass('btn-success');
$(this).toggleClass('btn-danger');
if ($(this).attr('data-original-title') == 'Add as recipient') {
$(this).attr('data-original-title', 'Remove recipient');
} else {
$(this).attr('data-original-title', 'Add as recipient');
}
$('[data-toggle="tooltip"]').tooltip();
// Convert "TO" text field to email adresses array
console.log($('#send_to'));
var send_to_values = $('#send_to').val().split(',');
var send_to_array = [];
send_to_values.forEach(function (email_address_in_send_to) {
email_address_in_send_to = email_address_in_send_to.trim();
if (!isNullorEmpty(email_address_in_send_to)) {
send_to_array.push(email_address_in_send_to);
}
});
// Add or remove selected email adress from array
var firstname = $(this).data('firstname');
var firstname_array = $('#send_to').data('firstname');
if (!isNullorEmpty(firstname_array)) {
firstname_array = JSON.parse($('#send_to').data('firstname'));
} else {
firstname_array = [];
}
var contact_id = $(this).data('contact-id');
var contact_id_array = $('#send_to').data('contact-id');
if (!isNullorEmpty(contact_id_array)) {
contact_id_array = JSON.parse(contact_id_array);
} else {
contact_id_array = [];
}
var index_of_email_address = send_to_array.indexOf(email_address);
if (index_of_email_address == -1 && $(this).hasClass('btn-danger') && !isNullorEmpty(email_address)) {
send_to_array.push(email_address);
if (!isNullorEmpty(firstname)) {
firstname_array.push(firstname);
}
if (!isNullorEmpty(contact_id) || contact_id == 0) {
contact_id_array.push(contact_id);
}
} else if ($(this).hasClass('btn-success')) {
send_to_array.splice(index_of_email_address, 1);
if (!isNullorEmpty(firstname)) {
firstname_array.splice(firstname, 1);
}
if (!isNullorEmpty(contact_id)) {
contact_id_array.splice(contact_id, 1);
}
}
firstname_array = JSON.stringify(firstname_array);
contact_id_array = JSON.stringify(contact_id_array);
// Convert array to text field
var send_to = '';
send_to_array.forEach(function (email_address) {
send_to += email_address + ', ';
});
send_to = send_to.slice(0, -2);
console.log('send_to : ', send_to);
$('#send_to').val(send_to);
$('#send_to').data('firstname', firstname_array);
$('#send_to').data('contact-id', contact_id_array);
}
});
$('#credit_memo tbody td[headers="credit_memo_action"] button, #usage_report tbody td[headers="usage_report_action"] button, button#add_inv').on('click', function () {
attachFileButton.call(this)
});
$('#acc_manager_button').click(function () {
var account_manager_email = $('#acc_manager').data('email');
var send_cc_field = $('#send_cc').val();
if (isNullorEmpty(send_cc_field)) {
$('#send_cc').val(account_manager_email);
} else {
$('#send_cc').val(send_cc_field + ', ' + account_manager_email);
}
});
$('#template').change(function () {
loadTemplate()
});
$('#send_email').click(function () {
sendEmail()
});
$('#toll_issues, #invoice_issues').on('change', function () {
hideCloseTicketButton()
});
$('#mp_issues').change(function () {
selectOwner();
hideCloseTicketButton();
});
$('#cancelbutton').click(function () {
onCancel()
});
$('#closeticketbutton').click(function () {
closeTicket(selector_type, '')
});
$('#closenewticketbutton').click(function () {
console.log("in close new");
closeNewTicket()
});
$('#closelostbutton').click(function () {
closeTicketLost()
});
$('#closeunallocatedbutton').click(function () {
closeUnallocatedTicket()
});
$('#reopenticketbutton').click(function () {
reopenTicket()
});
$('#updateticketbutton').click(function () {
updateAndNew();
});
$('#updatecloseticketbutton').click(function () {
console.log("btn clicked");
if (confirm("Are you sure you want to update and close this ticket?\n\nThis action cannot be undone.")) {
console.log('Update & Closed Started');
updateSaveRecord();
updateCloseTicket();
console.log("Update finished");
//updateCloseTicket();
}
});
$('#openticketbutton').click(function () {
console.log("hi");
//saveRecord();
$('#submitter').trigger('click');
});
$('#opennewticketbutton').click(function () {
openAndNew();
});
$('#escalatebutton').click(function () {
escalateTicket(ticket_id, selector_number, selector_type);
});
$('#escalaterianne').click(function () {
console.log("Escalating to rianne");
var ticketRecord = record.load({
type: 'customrecord_mp_ticket',
id: parseInt(ticket_id),
});
var comments = $('#comment').val();
console.log('comments', comments);
if (isNullorEmpty(comments)) {
console.log('Enter comment before Escalation', comments);
showAlert('Please enter a Comment before escalating to IT');
return false;
}
if (isNullorEmpty(ticketRecord.getValue({ fieldId: 'custrecord_date_escalated_it' }))) {
ticketRecord.setValue({ fieldId: 'custrecord_date_escalated_it', value: new Date() });
var owner_list = ['1132504'];
$('#owner').selectpicker('val', owner_list);
ticketRecord.setValue({ fieldId: 'custrecord_owner', value: owner_list });
ticketRecord.save({
enableSourcing: true,
ignoreMandatoryFields: true
});
sendCustomerTicketEmail('', parseInt(ticket_id), customer_number, selector_type, selector_number, $("#browser_value option:selected").text(), $('#os_value option:selected').text(), $('#login_email_text').val(), '', '', ["lyhxr@example.com"]);
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_edit_ticket_2',
scriptId: 'customscript_sl_edit_ticket_2',
});
var upload_url = baseURL + output;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
} else {
console.log('didnt work for some reason');
}
});
$('#escalateankith').click(function () {
var ticketRecord = record.load({
type: 'customrecord_mp_ticket',
id: parseInt(ticket_id),
});
var interaction_count_by_phone = $('#interaction_count_by_phone').val();
var interaction_count_by_email = $('#interaction_count_by_email').val();
var customer_number = $('#customer_number_value').val().trim();
var creator_id = ticketRecord.getValue({ fieldId: 'custrecord_creator' });
var escalated_to_it = ticketRecord.getValue({ fieldId: 'custrecord_date_escalated_it' });
var first_interaction = ticketRecord.getValue({ fieldId: 'custrecord_first_interaction_date' });
if (isNullorEmpty(customer_number) && creator_id == 112209 && !isNullorEmpty(escalated_to_it) && selector_type == "customer_issue" && !isNullorEmpty(ticket_id)) {
console.log('Enter customer number before Escalation');
showAlert('Please enter a Customer Number');
return false;
} else if (isNullorEmpty(first_interaction) && interaction_count_by_phone == 0 && interaction_count_by_email == 0) {
console.log('Incrememnt interaction count before Escalation');
showAlert('Please Interact with Customer before Escalation');
return false;
}
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 10 });
var owner_list = ['409635'];
$('#owner').selectpicker('val', owner_list);
ticketRecord.setValue({ fieldId: 'custrecord_owner', value: owner_list });
ticketRecord.save({
enableSourcing: true,
ignoreMandatoryFields: true
});
var subject = 'MPSD' + ticket_id + ' - Customer Issue Ticket Escalated';
var customer_id = ticketRecord.getValue({ fieldId: 'custrecord_customer1' });
var login_email = ticketRecord.getText({ fieldId: 'custrecord_login_email' });
sendCustomerTicketEmail(subject, parseInt(ticket_id), customer_number, selector_type, selector_number, $("#browser_value option:selected").text(), $('#os_value option:selected').text(), $('#login_email_text').val(), '', '', ["nnheo@example.com"]);
if (!isNullorEmpty(login_email)) {
sendCustomerEscalateEmail('MailPlus [MPSD' + parseInt(ticket_id) + '] - Your IT ticket has been escalated - Customer Portal', [login_email], 120, customer_id);
}
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_edit_ticket_2',
scriptId: 'customscript_sl_edit_ticket_2',
});
var upload_url = baseURL + output;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
});
$('#escalateunderdev').click(function () {
saveRecord();
var ticketRecord = record.load({
type: 'customrecord_mp_ticket',
id: parseInt(ticket_id),
});
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 17 });
ticketRecord.save({
enableSourcing: true,
ignoreMandatoryFields: true
});
location.reload();
});
$('#escalateremoveunderdev').click(function () {
saveRecord();
var ticketRecord = record.load({
type: 'customrecord_mp_ticket',
id: parseInt(ticket_id),
});
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 10 });
ticketRecord.save({
enableSourcing: true,
ignoreMandatoryFields: true
});
location.reload();
});
$('#closeresolvedbutton').click(function () {
closeTicket(selector_type, 15);
});
$('#closeunresolvedbutton').click(function () {
closeTicket(selector_type, 16);
});
// Prevent the ticket to be submitted on enter.
$('input, textarea').keydown(function (e) {
if (e.keyCode == 13) {
e.preventDefault();
return false;
}
});
// Add a newline at the end of the comment textarea when enter is pressed
// This will not create the newline where the cursor is in the text
$('textarea#comment').keydown(function (e) {
if (e.keyCode == 13) {
var comment = $(this).val();
comment += '\n';
$(this).val(comment);
return false;
}
});
//Event listener for customer number input and selector value input
$('#customer_number_value, #selector_value').change(function () {
checkMandatoryFields();
});
// Auto Format Comment Box for Emails
var comment_formatted = false;
$('#comment').on('keyup', function (event) {
var selection = $(this).val();
if (selection.search('From:') != -1 && selection.indexOf(']\n') == -1) {
var newstr = selection.replace('To:', '\nTo:');
newstr = newstr.replaceAll('Sent:', '\nSent:');
newstr = newstr.replaceAll('Subject:', '\nSubject:');
newstr = newstr.replaceAll('>', '>\n');
newstr = newstr.replaceAll(']', ']\n');
$(this).val(newstr);
console.log('Selection Changed: ' + newstr)
} else {
comment_formatted = true;
return true;
}
});
}
function escalateTicket(ticket_id, selector_number, selector_type) {
var answer = window.confirm("Are you sure you want to escalate this ticket?");
if (answer) {
//SET FIELDS IN RECORD
//some code
// REDIRECT TO URL
console.log("IN HERE");
var params = {
ticket_id: parseInt(ticket_id),
selector_number: selector_number,
selector_type: selector_type
};
params = JSON.stringify(params);
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_ticketing_escalate',
scriptId: 'customscript_sl_ticketing_escalate',
});
var upload_url = baseURL + output + '&custparam_params=' + params;
var ticketRecord = record.load({
type: 'customrecord_mp_ticket',
id: Math.floor(ticket_id),
});
var customerstatus = ticketRecord.getValue({ fieldId: 'custrecord_mp_ticket_customer_status' });
var ticketstatus = ticketRecord.getValue({ fieldId: 'custrecord_ticket_status' });
var customer_id = ticketRecord.getValue({ fieldId: 'custrecord_customer1' });
var customer_barcode_number = ticketRecord.getValue({ fieldId: 'custrecord_barcode_number' });
var ticket_name = ticketRecord.getText({ fieldId: 'name' });
console.log('customerstatus', customerstatus);
if (parseInt(customerstatus) < 4) {
console.log(customerstatus);
ticketRecord.setValue({ fieldId: 'custrecord_mp_ticket_customer_status', value: parseInt(customerstatus) + 1 });
}
if (parseInt(ticketstatus) < 11) {
console.log(ticketstatus);
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 11 });
} else if (parseInt(ticketstatus) < 14) {
console.log(ticketstatus);
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: parseInt(ticketstatus) + 1 });
}
ticketRecord.save({
enableSourcing: true,
})
//Send email to Receiver
var barcodeRecord = record.load({
type: 'customrecord_customer_product_stock',
id: customer_barcode_number,
});
var receiveremail = barcodeRecord.getValue({ fieldId: 'custrecord_receiver_email' });
var barcodeName = barcodeRecord.getValue({ fieldId: 'name' });
var ticketRecord = record.load({
type: 'customrecord_mp_ticket',
id: Math.floor(ticket_id),
})
var ticketstatus = ticketRecord.getValue({ fieldId: 'custrecord_ticket_status' });
if (!isNullorEmpty(receiveremail)) {
if (ticketstatus == 11) {
sendCustomerEscalateEmail('MailPlus [' + ticket_name + '] - Support enquiry | Stage 1 - ' + barcodeName, [receiveremail], 109, customer_id);
} else if (ticketstatus == 12) {
sendCustomerEscalateEmail('MailPlus [' + ticket_name + '] - Support enquiry | Stage 2 - ' + barcodeName, [receiveremail], 110, customer_id);
} else if (ticketstatus == 13) {
sendCustomerEscalateEmail('MailPlus [' + ticket_name + '] - Support enquiry | Stage 3 - ' + barcodeName, [receiveremail], 111, customer_id);
}
}
//Send email to TOLL
var toll_issues = ticketRecord.getText({ fieldId: 'custrecord_toll_issues' });
var mp_issues = ticketRecord.getText({ fieldId: 'custrecord_mp_ticket_issue' });
var body = 'MP Ticket ID: ' + ticket_name + '\n Barcode: ' + barcodeName + '\nToll Issues: ' + toll_issues + '\nMP Issues: ' + mp_issues;
// if (ticketstatus == 11) {
// email.send({
// author: 112209,
// body: body,
// recipients: ['kenaa@example.com'],
// subject: 'Ticket Escalated: Escalation 1- ' + ticket_name,
// relatedRecords: {record: ticket_id, recordtype: 1042}
// });
// } else if (ticketstatus == 12) {
// email.send({
// author: 112209,
// body: body,
// recipients: ['kenaa@example.com'],
// subject: 'Ticket Escalated: Escalation 2- ' + ticket_name,
// relatedRecords: {record: ticket_id, recordtype: 1042},
// });
// } else if (ticketstatus == 13) {
// email.send({
// author: 112209,
// body: body,
// recipients: ['kenaa@example.com'],
// subject: 'Ticket Escalated: Escalation 3- ' + ticket_name,
// relatedRecords: {record: ticket_id, recordtype: 1042},
// });
// }
console.log("upload", upload_url)
window.open(upload_url, '_self');
}
else {
//some code
}
}
/**
* Function to sent emails when a customer associated ticket is escalated
*/
function sendCustomerEscalateEmail(subject, recipients, template, customer_id) {
var sales_rep = encodeURIComponent(runtime.getCurrentUser().name);
var userid = encodeURIComponent(runtime.getCurrentUser().id);
var suiteletUrl = url.resolveScript({
scriptId: 'customscript_merge_email',
deploymentId: 'customdeploy_merge_email',
returnExternalUrl: true
});
suiteletUrl += '&rectype=customer&template=';
suiteletUrl += template + '&recid=' + customer_id + '&salesrep=' + sales_rep + '&dear=' + '' + '&contactid=' + null + '&userid=' + userid;
console.log(suiteletUrl);
var response = https.get({
url: suiteletUrl
});
var emailHtml = response.body;
if (!isNullorEmpty(customer_id)) {
email.send({
author: 112209,
body: emailHtml,
recipients: recipients,
subject: subject,
relatedRecords: { entityId: customer_id }
});
} else {
email.send({
author: 112209,
body: emailHtml,
recipients: recipients,
subject: subject,
});
}
}
function commentsDate() {
var today = new Date();
var dd = today.getDate();
var mm = today.getMonth() + 1;
var yyyy = today.getFullYear();
if (dd < 10) {
dd = '0' + dd;
}
if (mm < 10) {
mm = '0' + mm;
}
today = mm + '/' + dd + '/' + yyyy;
return today;
}
function saveRecord(context) {
var currRec = currentRecord.get();
var status_value = currRec.getValue({ fieldId: 'custpage_ticket_status_value' });
var selector_issue = currRec.getValue({ fieldId: 'custpage_selector_issue' }); //set to T onEscalate
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
var customer_number = currRec.getValue({ fieldId: 'custpage_customer_number' });
var selector_number = $('#selector_value').val();
console.log('status_value' + status_value)
console.log('selector_issue ' + selector_issue)
console.log('selector_type ' + selector_type)
console.log('selector_number ' + selector_number)
if (selector_type == 'customer_issue') {
if (isNullorEmpty(customer_number)) {
showAlert('Please enter a customer number');
return false;
}
}
if (isTicketNotClosed(status_value) && !isNullorEmpty(selector_type)) {
// Barcode/Inv associated tickets - check that a TOLL Issue or an Invoice Issue has been selected.
// Customer number associated ticket - check that a customer number has been entered
switch (selector_type) {
case 'barcode_number':
var toll_issues_length = $('#toll_issues option:selected').length;
if (toll_issues_length == 0) {
showAlert('Please select a TOLL Issue<br>');
return false;
}
break;
case 'invoice_number':
var invoice_issues_length = $('#invoice_issues option:selected').length;
if (invoice_issues_length == 0) {
showAlert('Please select an Invoice Issue<br>');
return false;
}
break;
case 'customer_issue':
var login_email_used = $('#login_email_text').val();
if (!isNullorEmpty(login_email_used) && !validateEmail(login_email_used)) {
showAlert('User login email format is invalid. Please enter email again <br>');
return false;
}
break;
}
}
if (role == 1005) {
var owner_length = $('#owner option:selected').length;
if (owner_length == 0) {
showAlert('Please select an Owner<br>');
return false;
}
} else {
var owner_length = $('#owner option:selected').length;
var checkTicketOwner = currRec.getValue({ fieldId: 'custpage_ticket_id' });
if (!isNullorEmpty(checkTicketOwner)) {
var checkTicketOwnerRec = record.load({ type: 'customrecord_mp_ticket', id: parseInt(checkTicketOwner) });
var owners = checkTicketOwnerRec.getValue({ fieldId: 'custrecord_owner' });
if (isNullorEmpty(owners) && owner_length == 0) {
showAlert('Please select an Owner<br>');
return false;
}
} else {
if (owner_length == 0) {
showAlert('Please select an Owner<br>');
return false;
}
}
}
if (selector_issue == 'T') {
var to = $('#owner option:selected').map(function () {
return $(this).data('email')
});
to = $.makeArray(to);
var email_sent = sendInformationEmailTo(selector_type, to, true)
if (!email_sent) {
return false;
}
}
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
console.log("Ticket id = " + ticket_id);
if (isNullorEmpty(ticket_id)) {
var ticketRecord = record.create({
type: 'customrecord_mp_ticket',
});
currRec.setValue({ fieldId: 'custpage_created_ticket', value: 'T' });
ticketRecord.setValue({ fieldId: 'custrecord_email_sent', value: false });
} else {
ticket_id = parseInt(ticket_id);
try {
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
} catch (e) {
if (e instanceof error.SuiteScriptError) {
if (e.name == "SSS_MISSING_REQD_ARGUMENT") {
console.log('Error to load the ticket record with ticket_id : ' + ticket_id);
}
}
}
}
currRec.setValue({ fieldId: 'custpage_selector_number', value: selector_number });
var selector_id = currRec.getValue({ fieldId: 'custpage_selector_id' });
// Save customer number
var customer_number = $('#customer_number_value').val();
console.log('Saving customer number = ' + customer_number);
ticketRecord.setValue({ fieldId: 'custrecord_cust_number', value: customer_number });
// Save Enquiry status
var enquiry_status_val = $('#enquiry_status option:selected').val();
if (!isNullorEmpty(enquiry_status_val)) {
ticketRecord.setValue({ fieldId: 'custrecord_enquiry_status', value: enquiry_status_val });
}
var attachments_hyperlink = $('#attachments').val();
if (!isNullorEmpty(attachments_hyperlink)) {
ticketRecord.setValue({ fieldId: 'custrecord_mp_ticket_attachments', value: attachments_hyperlink });
}
// Save Ticket Label
var label = $('#label_status option:selected').val();
if (!isNullorEmpty(label)) {
ticketRecord.setValue({ fieldId: 'custrecord_ticket_label', value: label });
}
//Save Enquiry medium
var enquiry_medium = $('#enquiry_status option:selected').val();
if (!isNullorEmpty(enquiry_medium)) {
ticketRecord.setValue({ fieldId: 'custrecord_enquiry_medium', value: enquiry_medium });
}
var total_enquiry_count = 0;
if (!isNullorEmpty($('#enquiry_count_by_chat').val())) {
total_enquiry_count += parseInt($('#enquiry_count_by_chat').val());
}
if (!isNullorEmpty($('#enquiry_count_by_phone').val())) {
total_enquiry_count += parseInt($('#enquiry_count_by_phone').val());
}
if (!isNullorEmpty($('#enquiry_count_by_email').val())) {
total_enquiry_count += parseInt($('#enquiry_count_by_email').val());
}
ticketRecord.setValue({ fieldId: 'custrecord_enquiry_count', value: total_enquiry_count });
var enquiry_count_by_chat = $('#enquiry_count_by_chat').val();
if (!isNullorEmpty(enquiry_count_by_chat)) {
ticketRecord.setValue({ fieldId: 'custrecord_chat_enquiry_count', value: enquiry_count_by_chat });
}
var enquiry_count_by_phone = $('#enquiry_count_by_phone').val();
if (!isNullorEmpty(enquiry_count_by_phone)) {
ticketRecord.setValue({ fieldId: 'custrecord_phone_enquiry_count', value: enquiry_count_by_phone });
}
var enquiry_count_by_email = $('#enquiry_count_by_email').val();
if (!isNullorEmpty(enquiry_count_by_email)) {
ticketRecord.setValue({ fieldId: 'custrecord_email_enquiry_count', value: enquiry_count_by_email });
}
var interaction_count_by_phone = $('#interaction_count_by_phone').val();
var interaction_count_by_email = $('#interaction_count_by_email').val();
if (isNullorEmpty(ticketRecord.getValue({ fieldId: 'custrecord_first_interaction_date' }))) {
if (!isNullorEmpty(interaction_count_by_email) || !isNullorEmpty(interaction_count_by_phone)) {
ticketRecord.setValue({ fieldId: 'custrecord_first_interaction_date', value: new Date() });
}
}
if (!isNullorEmpty(interaction_count_by_phone)) {
ticketRecord.setValue({ fieldId: 'custrecord_phone_interaction_count', value: interaction_count_by_phone });
}
if (!isNullorEmpty(interaction_count_by_email)) {
ticketRecord.setValue({ fieldId: 'custrecord_email_interaction_count', value: interaction_count_by_email });
}
//Check Enquiry is Selected
if (isNullorEmpty(enquiry_count_by_chat) && isNullorEmpty(enquiry_count_by_phone) && isNullorEmpty(enquiry_count_by_email)) {
showAlert('Please select an Enquiry Type<br>');
return false;
} else if (total_enquiry_count == 0) {
showAlert('Please select an Enquiry Type<br>');
return false;
}
//Save Medium list
saveMediumList(enquiry_count_by_chat, enquiry_count_by_phone, enquiry_count_by_email, ticketRecord);
ticketRecord = setTicketStatus(ticketRecord);
ticketRecord = setCreator(ticketRecord);
ticketRecord.setValue({ fieldId: 'altname', value: selector_number });
var owner_email_list = $('#owner option:selected').map(function () {
return $(this).data('email')
});
owner_email_list = $.makeArray(owner_email_list);
var zee_id = currRec.getValue({ fieldId: 'custpage_zee_id' });
ticketRecord.setValue({ fieldId: 'custrecord_zee', value: zee_id });
console.log("sending email..." + selector_type);
if (!isNullorEmpty(selector_type)) {
switch (selector_type) {
case 'barcode_number':
ticketRecord.setValue({ fieldId: 'custrecord_barcode_number', value: selector_id });
// Save Reminder date
var reminder_date = $('#reminder').val();
if (!isNullorEmpty(reminder_date)) {
reminder_date = new Date(reminder_date);
reminder_date = format.parse({ value: reminder_date, type: format.Type.DATE });
ticketRecord.setValue({ fieldId: 'custrecord_reminder', value: reminder_date });
}
break;
case 'invoice_number':
ticketRecord.setValue({ fieldId: 'custrecord_invoice_number', value: selector_id });
var customer_id = currRec.getValue({ fieldId: 'custpage_customer_id' });
ticketRecord.setValue({ fieldId: 'custrecord_customer1', value: customer_id });
if (isFinanceRole(userRole)) {
var daytodayemail = $('#daytodayemail').val();
var daytodayphone = $('#daytodayphone').val();
var accountsemail = $('#accountsemail').val();
var accountsphone = $('#accountsphone').val();
var selected_invoice_method_id = $('#invoice_method option:selected').val();
var accounts_cc_email = $('#accounts_cc_email').val();
var mpex_po_number = $('#mpex_po_number').val();
var customer_po_number = $('#customer_po_number').val();
var customer_terms = $('#customers_terms').val();
var selected_invoice_cycle_id = $('#mpex_invoicing_cycle option:selected').val();
var customerRecord = record.load({ type: 'customer', id: customer_id });
customerRecord.setValue({ fieldId: 'custentity_email_service', value: daytodayemail });
customerRecord.setValue({ fieldId: 'phone', value: daytodayphone });
customerRecord.setValue({ fieldId: 'email', value: accountsemail });
customerRecord.setValue({ fieldId: 'altphone', value: accountsphone });
customerRecord.setValue({ fieldId: 'custentity_invoice_method', value: selected_invoice_method_id });
customerRecord.setValue({ fieldId: 'custentity_accounts_cc_email', value: accounts_cc_email });
customerRecord.setValue({ fieldId: 'custentity_mpex_po', value: mpex_po_number });
customerRecord.setValue({ fieldId: 'custentity11', value: customer_po_number });
customerRecord.setValue({ fieldId: 'custentity_finance_terms', value: customer_terms });
customerRecord.setValue({ fieldId: 'custentity_mpex_invoicing_cycle', value: selected_invoice_cycle_id });
customerRecord.save({})
// Save Reminder date
var reminder_date = $('#reminder').val();
if (!isNullorEmpty(reminder_date)) {
reminder_date = new Date(reminder_date);
reminder_date = format.parse({
value: reminder_date,
type: format.Type.DATE
});
ticketRecord.setValue({ fieldId: 'custrecord_reminder', value: reminder_date });
}
}
break;
case 'customer_issue':
var screenshot_image = currRec.getValue({ fieldId: 'custpage_ss_image' });
if (!isNullorEmpty(screenshot_image)) {
ticketRecord.setValue({ fieldId: 'custrecord_screenshot', value: screenshot_image });
}
var customer_id = currRec.getValue({ fieldId: 'custpage_customer_id' });
if (!isNullorEmpty(customer_id)) {
ticketRecord.setValue({ fieldId: 'custrecord_customer1', value: customer_id });
}
var customer_issue_type = $('#selector_value').val();
if (!isNullorEmpty(customer_issue_type)) {
ticketRecord.setValue({ fieldId: 'custrecord_customer_issue', value: customer_issue_type });
}
var login_email_used = $('#login_email_text').val();
if (!isNullorEmpty(login_email_used)) {
ticketRecord.setValue({ fieldId: 'custrecord_login_email', value: login_email_used });
}
var is_customer_number_email_sent = currRec.getValue({ fieldId: 'custpage_customer_number_email_sent' });
console.log("cust iss typ", customer_issue_type);
switch (customer_issue_type) {
case 'Customer App':
console.log("in cust app");
var phone_used = $('#phone_used').val();
if (!isNullorEmpty(phone_used)) {
ticketRecord.setValue({ fieldId: 'custrecord_phone_used', value: phone_used });
}
if (is_customer_number_email_sent == 'F' && !isNullorEmpty(ticket_id)) {
sendCustomerTicketEmail('', ticket_id, customer_number, selector_type, selector_number, '', '', login_email_used, '', '', owner_email_list);
ticketRecord.setValue({ fieldId: 'custrecord_customer_number_email_sent', value: true });
}
break;
case 'Customer Portal':
var browser = $("#browser_value option:selected").val();
if (!isNullorEmpty(browser)) {
ticketRecord.setValue({ fieldId: 'custrecord_browser', value: browser });
}
var os_used = $('#os_value option:selected').val();
if (!isNullorEmpty(os_used)) {
ticketRecord.setValue({ fieldId: 'custrecord_operating_system', value: os_used });
}
if (is_customer_number_email_sent == 'F' && !isNullorEmpty(ticket_id)) {
sendCustomerTicketEmail('', ticket_id, customer_number, selector_type, selector_number, $("#browser_value option:selected").text(), $('#os_value option:selected').text(), login_email_used, '', '', owner_email_list);
ticketRecord.setValue({ fieldId: 'custrecord_customer_number_email_sent', value: true });
}
break;
case 'Update Label':
var sender_name = $('#sender_name_text').val();
if (!isNullorEmpty(sender_name)) {
ticketRecord.setValue({ fieldId: 'custrecord_sender_name', value: sender_name });
}
var sender_phone = $('#sender_phone_text').val();
if (!isNullorEmpty(sender_phone)) {
ticketRecord.setValue({ fieldId: 'custrecord_sender_phone', value: sender_phone });
}
if (is_customer_number_email_sent == 'F' && !isNullorEmpty(ticket_id)) {
sendCustomerTicketEmail('', ticket_id, customer_number, selector_type, selector_number, '', '', login_email_used, sender_name, sender_phone, owner_email_list);
ticketRecord.setValue({ fieldId: 'custrecord_customer_number_email_sent', value: true });
}
break;
}
break;
}
}
ticketRecord = updateIssues(ticketRecord);
//Owner
var owner_list = new Array;
$('#owner option:selected').each(function () {
owner_list.push($(this).val());
});
if (!isNullorEmpty(ticket_id)) {
// Send email to new owners.
var old_owner_list = ticketRecord.getValue({ fieldId: 'custrecord_owner' });
if (!isNullorEmpty(old_owner_list)) {
var only_new_owner_ids = [];
var only_new_owner_email_address = [];
owner_list.forEach(function (new_owner_id) {
if (old_owner_list.indexOf(new_owner_id) == -1) {
only_new_owner_ids.push(new_owner_id);
only_new_owner_email_address.push($('#owner [value="' + new_owner_id + '"]').data('email'));
}
})
} else {
var only_new_owner_ids = owner_list;
var only_new_owner_email_address = [];
owner_list.forEach(function (owner_id) {
only_new_owner_email_address.push($('#owner [value="' + owner_id + '"]').data('email'));
})
}
console.log('selector_issue ' + selector_issue);
console.log('only_new_owner_email_address ' + only_new_owner_email_address);
console.log('selector_type ' + selector_type);
// If there is an issue, all the owners have already received an email.
if (selector_issue == 'F' && (!isNullorEmpty(only_new_owner_email_address))) {
console.log('ISSUE');
var email_sent = sendInformationEmailTo(selector_type, only_new_owner_email_address, false);
if (!email_sent) {
return false;
}
} else if (selector_type == 'customer_issue') {
var login_email_used = $('#login_email_text').val();
var customer_issue_type = $('#selector_value').val();
switch (customer_issue_type) {
case 'Customer App':
var phone_used = $('#phone_used').val();
var os_used = $('#os_value option:selected').val();
var browser = $("#browser_value option:selected").val()
sendCustomerTicketEmail('', ticket_id, customer_number, selector_type, selector_number, $("#browser_value option:selected").text(), $('#os_value option:selected').text(), login_email_used, '', '', only_new_owner_email_address);
break;
case 'Customer Portal':
var browser = $('#browser_value').val();
sendCustomerTicketEmail('', ticket_id, customer_number, selector_type, selector_number, $("#browser_value option:selected").text(), '', login_email_used, '', '', only_new_owner_email_address);
break;
case 'Update Label':
var sender_phone = $('#sender_phone_text').val();
var sender_name = $('#sender_name_text').val();
sendCustomerTicketEmail('', ticket_id, customer_number, selector_type, selector_number, '', '', login_email_used, sender_name, sender_phone, only_new_owner_email_address);
break;
}
}
}
// Save Owner list
console.log(owner_list);
ticketRecord.setValue({ fieldId: 'custrecord_owner', value: owner_list });
console.log("oList", ticketRecord.getValue({ fieldId: 'custrecord_owner' }));
//cxcxc
// Save Comment
switch (selector_type) {
case 'barcode_number':
var comment = $('#comment').val();
break;
case 'invoice_number':
var comment = ticketRecord.getValue({ fieldId: 'custrecord_comment' });
if (isNullorEmpty(comment)) {
comment = ''
};
var selected_title = $('#user_note_title option:selected').text();
var usernote_textarea = $('#user_note_textarea').val();
var date = new Date;
var date_time_now = format.parse({ value: date, type: format.Type.DATETIMETZ });
var date_now = format.parse({ value: date, type: format.Type.DATE });
var time_now = format.parse({ value: date, type: format.Type.TIMEOFDAY });
if (!isNullorEmpty(usernote_textarea)) {
if (!isNullorEmpty(comment)) {
comment += '\n';
}
var usernote = '[' + selected_title + '] - [' + userName + '] - [' + date_time_now + '] - ' + usernote_textarea;
// Save usernote on Customer record
var userNote = record.create({
type: 'note',
});
userNote.setValue({ fieldId: 'title', value: selected_title });
userNote.setValue({ fieldId: 'notedate', value: date_now });
userNote.setValue({ fieldId: 'time', value: time_now });
userNote.setValue({ fieldId: 'note', value: usernote_textarea });
userNote.setValue({ fieldId: 'entity', value: customer_id });
if (!isNullorEmpty(customer_id)) {
userNote.save({})
}
comment += usernote;
}
break;
case 'customer_issue':
var comment = $('#comment').val();
break;
}
if (!isNullorEmpty(comment)) {
var original_comment = ticketRecord.getValue({ fieldId: 'custrecord_comment' });
var total_comment = $('#comment').val();
var new_comment = total_comment.split(original_comment).join('');
var new_comment = total_comment.split(original_comment).join('');
var new_comment2 = new_comment.split("\n").join('');
var date_netsuite = format.format({
value: new Date(),
type: format.Type.DATETIME
});
console.log("new_comment", new_comment);
console.log("new_comment2", new_comment2);
var comment_with_date = total_comment;
if (!isNullorEmpty(new_comment2)) {
comment_with_date = "\n" + original_comment + "\n" + date_netsuite + " - " + new_comment2 + "\n";
}
console.log('comment_with_date', comment_with_date);
ticketRecord.setValue({ fieldId: 'custrecord_comment', value: comment_with_date });
}
var ticket_id = ticketRecord.save({
enableSourcing: true,
});
currRec.setValue({ fieldId: 'custpage_ticket_id', value: ticket_id });
if (!isNullorEmpty(selector_id) && (selector_type == 'barcode_number')) {
try {
var list_toll_issues = new Array;
$('#toll_issues option:selected').each(function () {
list_toll_issues.push($(this).val());
});
var barcodeRecord = record.load({ type: 'customrecord_customer_product_stock', id: selector_id });
console.log("ticket_id", ticket_id);
console.log("list_toll_issues", list_toll_issues);
barcodeRecord.setValue({ fieldId: 'custrecord_mp_ticket', value: ticket_id });
barcodeRecord.setValue({ fieldId: 'custrecord_cust_prod_stock_toll_issues ', value: list_toll_issues });
var rec_email = $('#receiveremail').val();
var rec_name = $('#receivername').val();
var rec_state = $('#receiverstate').val();
var rec_zip = $('#receiverzip').val();
var rec_addr1 = $('#receiveraddr1').val();
var rec_addr2 = $('#receiveraddr2').val();
var rec_city = $('#receiversuburb').val();
var rec_phone = $('#receiverphone').val();
//Check if Rec details are to be updated
if (!$("#receiveremail").is(":disabled")) {
if (!isNullorEmpty(rec_email)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_email', value: rec_email });
}
if (!isNullorEmpty(rec_name)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_name', value: rec_name });
}
if (!isNullorEmpty(rec_state)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_state', value: rec_state });
}
if (!isNullorEmpty(rec_zip)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_postcode', value: rec_zip });
}
if (!isNullorEmpty(rec_addr1)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_addr1', value: rec_addr1 });
}
if (!isNullorEmpty(rec_addr2)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_addr2', value: rec_addr2 });
}
if (!isNullorEmpty(rec_city)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_suburb', value: rec_city });
}
if (!isNullorEmpty(rec_phone)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_phone', value: rec_phone });
}
}
barcodeRecord.save({
enableSourcing: true,
});
} catch (e) {
console.log('Error to load the barcode record with barcode_id : ' + selector_id);
}
}
return true;
}
/**
* Takes action depending on which of the two fields (Customer number or Barcode/Inv number) is filled
*/
function checkMandatoryFields() {
var currRec = currentRecord.get();
console.log("checkMandatoryField");
var selector_number = $('#selector_value').val().trim().toUpperCase();
var customer_number = $('#customer_number_value').val().trim();
var selector_type = $('#selector_text').text().toLowerCase().split(' ').join('_');
var ticket_records = null;
if (!isNullorEmpty(customer_number) && isCustomerNumberValid(customer_number)) {
currRec.setValue({ fieldId: 'custpage_customer_number', value: customer_number });
var customer_id = getCustomerID(customer_number);
console.log("cid", customer_id);
currRec.setValue({ fieldId: 'custpage_customer_id', value: customer_id });
if (!isNullorEmpty(selector_number)) {
switch (selector_type) {
case "barcode_number":
case "invoice_number":
displayCustomerInfo();
break;
case "customer_issue":
}
}
ticket_records = searchTicketRecords(customer_number);
console.log('Current tickets on customer number ' + customer_number + ': ' + ticket_records);
var customer_record = customerLinkedToCustomerNum(customer_number);
if (!isNullorEmpty(customer_record)) {
//Display franchisee details
displayFranchiseeInfo(customer_record);
}
if (!isNullorEmpty(ticket_records)) {
//If tickets exist with this customer number, display customer number tickets datatable
updateCustomerNumTicketsTable(ticket_records);
} else {
console.log('Removing table');
//Remove tickets datatable
$('#customer_number_tickets_preview_wrapper').hide();
//Show no ticket exists info box
$('#info').text('No ticket exists for the customer ');
$('#info').parent().show();
}
}
if (!isNullorEmpty(selector_number) && isNullorEmpty(customer_number)) {
switch (selector_type) {
case "barcode_number":
if (validateSelectorInput()) {
displayCustomerInfo();
}
break;
case "invoice_number":
if (validateSelectorInput()) {
displayCustomerInfo();
}
break;
case "customer_issue":
break;
}
}
if (isNullorEmpty(customer_number) && isNullorEmpty(selector_number)) {
showAlert('Please enter a customer number or a barcode/invoice number');
//Remove tickets datatable
$('#customer_number_tickets_preview_wrapper').hide();
//Reload page
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_open_ticket_2',
scriptId: 'customscript_sl_open_ticket_2',
})
var upload_url = baseURL + output;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
}
}
function updateCustomerNumTicketsTable(ticket_records_dataset) {
console.log('Inside update customer tickets table');
$('#customer_number_tickets_preview_wrapper').show();
$('#customer_number_tickets_preview').show();
if (!($.fn.dataTable.isDataTable('#customer_number_tickets_preview'))) {
//Initialise new datatable
$('#customer_number_tickets_preview').DataTable({
data: ticket_records_dataset,
select: {
style: 'single'
},
columns: [{
title: "ID"
}, {
title: "Customer Number"
}, {
title: "Name"
}, {
title: "Barcode Number"
}, {
title: "Invoice Number"
}, {
title: "Customer Issue"
}, {
title: "Owner"
}, {
title: "Date created"
}]
});
//Row selection
$('#customer_number_tickets_preview tbody').on('click', 'tr', function () {
if ($(this).hasClass('selected')) {
$(this).removeClass('selected');
} else {
$('#customer_number_tickets_preview tr.selected').removeClass('selected');
$(this).addClass('selected');
var selected_row = $('#customer_number_tickets_preview > tbody > tr.selected');
updateFields(selected_row);
}
});
} else {
//Update datatable rows
var datatable = $('#customer_number_tickets_preview').DataTable().clear();
datatable.rows.add(ticket_records_dataset);
datatable.draw();
}
}
function updateFields(selected_row) {
//All tickets in here always exist so we can directly redirect to the Edit ticket page
console.log('Inside update fields');
var barcode_number = selected_row.children()[3].textContent.trim();
var invoice_number = selected_row.children()[4].textContent.trim();
var customer_issue_type = selected_row.children()[5].textContent.trim();
var ticket_id = selected_row.children()[0].textContent.trim();
if (!isNullorEmpty(barcode_number) || !isNullorEmpty(invoice_number)) {
var selector_type = isNullorEmpty(barcode_number) ? "invoice_number" : "barcode_number";
currRec.setValue({ fieldId: 'custpage_selector_type', value: selector_type });
//Set selector value
var selector_number = isNullorEmpty(barcode_number) ? invoice_number : barcode_number;
$('#selector_value').val(selector_number);
// If a ticket already exists for the barcode number, the user is redirected to the "Edit Ticket" page.
if (ticketLinkedToSelector(selector_number)) {
console.log('ticket linked to barcode')
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
var params = {
ticket_id: parseInt(ticket_id),
selector_number: selector_number,
selector_type: selector_type
};
params = JSON.stringify(params);
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_open_ticket_2',
scriptId: 'customscript_sl_open_ticket_2',
});
var upload_url = baseURL + output + '&custparam_params=' + params;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
}
displayCustomerInfo();
} else {
var selector_type = "customer_issue";
currRec.setValue({ fieldId: 'custpage_selector_type', value: selector_type });
currRec.setValue({ fieldId: 'custpage_selector_number', value: customer_issue_type });
console.log('In displayCustomerIssueInfo - ' + customer_issue_type);
var params = {
ticket_id: parseInt(ticket_id.slice(4, 8)),
selector_number: customer_issue_type,
selector_type: selector_type
};
params = JSON.stringify(params);
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_open_ticket_2',
scriptId: 'customscript_sl_open_ticket_2',
});
var upload_url = baseURL + output + '&custparam_params=' + params;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
}
}
/**
* Updates the enquiry medium multi-select field and the enquiry count by chat, phone and email fields in the client side
*/
function updateEnquiryMediumAndCount() {
$('.increment_enquiry_count_by_chat, .increment_enquiry_count_by_phone, .increment_enquiry_count_by_email').click(function () {
console.log("Clicked increment");
//Get total enquiry count and increment by 1
var total_enquiry_count = $('#total_enquiry_count').val();
$('#total_enquiry_count').val(++total_enquiry_count);
if (this.className.indexOf('increment_enquiry_count_by_chat') !== -1) {
console.log("In chat click");
//Get chat enquiry count and increment by 1
var enquiry_count_by_chat = $('#enquiry_count_by_chat').val();
$('#enquiry_count_by_chat').val(++enquiry_count_by_chat);
//Select the chat option in medium list
$('#enquiry_medium_status option[value="3"]').prop('selected', true);
}
if (this.className.indexOf('increment_enquiry_count_by_phone') !== -1) {
//Get phone enquiry count and increment by 1
var enquiry_count_by_phone = $('#enquiry_count_by_phone').val();
$('#enquiry_count_by_phone').val(++enquiry_count_by_phone);
//Select the phone option in medium list
$('#enquiry_medium_status option[value="1"]').prop('selected', true);
}
if (this.className.indexOf('increment_enquiry_count_by_email') !== -1) {
//Get email enquiry count and increment by 1
var enquiry_count_by_email = $('#enquiry_count_by_email').val();
$('#enquiry_count_by_email').val(++enquiry_count_by_email);
//Select the email option in medium list
$('#enquiry_medium_status option[value="2"]').prop('selected', true);
}
//Get medium list and update it
var medium_list = $('#enquiry_medium_status option:selected').map(function () {
return $(this).val()
});
medium_list = $.makeArray(medium_list);
$('#enquiry_medium_status').val(medium_list).trigger('change');
});
$('.decrement_enquiry_count_by_chat, .decrement_enquiry_count_by_phone, .decrement_enquiry_count_by_email').click(function () {
var total_enquiry_count = $('#total_enquiry_count').val();
if (this.className.indexOf('decrement_enquiry_count_by_chat') !== -1) {
var enquiry_count_by_chat = $('#enquiry_count_by_chat').val();
if (enquiry_count_by_chat > 0) {
$('#enquiry_count_by_chat').val(--enquiry_count_by_chat);
$('#total_enquiry_count').val(--total_enquiry_count);
}
if (enquiry_count_by_chat === 0) {
//Unselect medium list option
$('#enquiry_medium_status option[value="3"]').prop('selected', false);
}
}
if (this.className.indexOf('decrement_enquiry_count_by_phone') !== -1) {
var enquiry_count_by_phone = $('#enquiry_count_by_phone').val();
if (enquiry_count_by_phone > 0) {
$('#enquiry_count_by_phone').val(--enquiry_count_by_phone);
$('#total_enquiry_count').val(--total_enquiry_count);
}
if (enquiry_count_by_phone === 0) {
$('#enquiry_medium_status option[value="1"]').prop('selected', false);
}
}
if (this.className.indexOf('decrement_enquiry_count_by_email') !== -1) {
var enquiry_count_by_email = $('#enquiry_count_by_email').val();
if (enquiry_count_by_email > 0) {
$('#enquiry_count_by_email').val(--enquiry_count_by_email);
$('#total_enquiry_count').val(--total_enquiry_count);
}
if (enquiry_count_by_email === 0) {
$('#enquiry_medium_status option[value="2"]').prop('selected', false);
}
}
//Get medium list and update it
var medium_list = $('#enquiry_medium_status option:selected').map(function () {
return $(this).val()
});
medium_list = $.makeArray(medium_list);
$('#enquiry_medium_status').val(medium_list).trigger('change');
});
$('.increment_interaction_count_by_chat, .increment_interaction_count_by_phone, .increment_interaction_count_by_email').click(function () {
console.log("Clicked increment");
//Get total interaction count and increment by 1
var total_interaction_count = $('#total_interaction_count').val();
$('#total_interaction_count').val(++total_interaction_count);
if (this.className.indexOf('increment_interaction_count_by_chat') !== -1) {
console.log("In chat click");
//Get chat interaction count and increment by 1
var interaction_count_by_chat = $('#interaction_count_by_chat').val();
$('#interaction_count_by_chat').val(++interaction_count_by_chat);
}
if (this.className.indexOf('increment_interaction_count_by_phone') !== -1) {
//Get phone interaction count and increment by 1
var interaction_count_by_phone = $('#interaction_count_by_phone').val();
$('#interaction_count_by_phone').val(++interaction_count_by_phone);
}
if (this.className.indexOf('increment_interaction_count_by_email') !== -1) {
//Get email interaction count and increment by 1
var interaction_count_by_email = $('#interaction_count_by_email').val();
$('#interaction_count_by_email').val(++interaction_count_by_email);
//Select the email option in medium list
}
});
$('.decrement_interaction_count_by_chat, .decrement_interaction_count_by_phone, .decrement_interaction_count_by_email').click(function () {
var total_interaction_count = $('#total_interaction_count').val();
if (this.className.indexOf('decrement_interaction_count_by_chat') !== -1) {
var interaction_count_by_chat = $('#interaction_count_by_chat').val();
if (interaction_count_by_chat > 0) {
$('#interaction_count_by_chat').val(--interaction_count_by_chat);
$('#total_interaction_count').val(--total_interaction_count);
}
}
if (this.className.indexOf('decrement_interaction_count_by_phone') !== -1) {
var interaction_count_by_phone = $('#interaction_count_by_phone').val();
if (interaction_count_by_phone > 0) {
$('#interaction_count_by_phone').val(--interaction_count_by_phone);
$('#total_interaction_count').val(--total_interaction_count);
}
if (interaction_count_by_phone === 0) {
$('#interaction_medium_status option[value="1"]').prop('selected', false);
}
}
if (this.className.indexOf('decrement_interaction_count_by_email') !== -1) {
var interaction_count_by_email = $('#interaction_count_by_email').val();
if (interaction_count_by_email > 0) {
$('#interaction_count_by_email').val(--interaction_count_by_email);
$('#total_interaction_count').val(--total_interaction_count);
}
if (interaction_count_by_email === 0) {
$('#interaction_medium_status option[value="2"]').prop('selected', false);
}
}
//Get medium list and update it
var medium_list = $('#interaction_medium_status option:selected').map(function () {
return $(this).val()
});
medium_list = $.makeArray(medium_list);
$('#interaction_medium_status').val(medium_list).trigger('change');
});
}
function openAndNew() {
var currRec = currentRecord.get();
currRec.setValue({ fieldId: 'custpage_open_new_ticket', value: 'T' });
// Trigger the submit function.
$('#submitter').trigger('click');
}
function updateAndNew() {
var currRec = currentRecord.get();
currRec.setValue({ fieldId: 'custpage_open_new_ticket', value: 'T' });
// Trigger the submit function.
$('#submitter').trigger('click');
}
/**
* Function to save the medium list depending on chat, phone and email enquiry values
*/
function saveMediumList(enquiry_count_by_chat, enquiry_count_by_phone, enquiry_count_by_email, ticketRecord) {
var medium_list = $('#enquiry_medium_status option:selected').map(function () {
return $(this).val()
});
medium_list = $.makeArray(medium_list);
if (enquiry_count_by_phone >= 1 && medium_list.indexOf("1") === -1) {
medium_list.push("1");
}
if (enquiry_count_by_email >= 1 && medium_list.indexOf("2") === -1) {
medium_list.push("2");
}
if (enquiry_count_by_chat >= 1 && medium_list.indexOf("3") === -1) {
medium_list.push("3");
}
if (enquiry_count_by_phone === "0") {
var index = medium_list.indexOf("1");
if (index > -1) {
medium_list.splice(index, 1);
}
}
if (enquiry_count_by_email === "0") {
var index = medium_list.indexOf("2");
if (index > -1) {
medium_list.splice(index, 1);
}
}
if (enquiry_count_by_chat === "0") {
var index = medium_list.indexOf("3");
if (index > -1) {
medium_list.splice(index, 1);
}
}
ticketRecord.setValue({ fieldId: 'custrecord_enquiry_medium', value: medium_list });
}
/**
* Triggered when a customer calls for an issue with a barcode that is not his.
* Reorganize the shown sections.
*/
function onEscalate() {
console.log("onesc");
var currRec = currentRecord.get();
currRec.setValue({ fieldId: 'custpage_selector_issue', value: 'T' });
//Set status to Escalated
// currRec.setValue({ fieldId: 'custpage_ticket_status_value', value: 10) };
$('#submitter').val('Escalate to Owner');
$('#submit_ticket').val('ESCALATE TO OWNER');
// Hide the "Escalate" button
$('#tbl_custpage_escalate').closest('td').hide();
$('#tbl_custpage_escalate').closest('td').prev().hide();
$('.open_and_new_ticket_btn').addClass('hide');
$('.escalate').addClass('hide');
updateButtonsWidth();
// Hide the contacts fields and contact details sections
$('.daytodaycontact_section').addClass('hide');
$('.zee_main_contact_section').addClass('hide');
$('.mpex_stock_used_section').addClass('hide');
$('.final_delivery_section').addClass('hide');
$('.mpex_contact_section').addClass('hide');
$('.contacts_section').addClass('hide');
$('.reviewcontacts_section').addClass('hide');
// Hide the send email section
$('#send_email_container').addClass('hide');
// Show that the Issue Customer Name, the MP Issue and the Comment are mandatory
$('.mandatory').removeClass('hide');
// Show the "MP Issues" field and the "Owner" text area
$('.mp_issues_section').removeClass('hide');
selectOwner();
// Hide the tickets datatable
$('.tickets_datatable_section').addClass('hide');
$('#tickets-preview_wrapper').addClass('hide');
//Hide tickets enquiry section
$('.ticket_enquiry_header_section').addClass('hide');
$('.enquiry_medium_section').addClass('hide');
$('.enquiry_count_breakdown_section').addClass('hide');
$('.interaction_count_breakdown_section').addClass('hide');
$('.ticket_enquiry_header_section').addClass('hide');
$('.label_section').addClass('hide');
//Hide previous emails section
$('.previous_emails_header').addClass('hide');
$('.previous_emails_section').addClass('hide');
//Hide customer ticket related issues
$('.ss_section').addClass('hide');
$('.browser_os_section').addClass('hide');
$('.phone_section').addClass('hide');
$('.login_email_used_section').addClass('hide');
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
if (selector_type == "customer_issue") {
var selector_number = currRec.getValue({ fieldId: 'custpage_selector_number' });
if (selector_number == "Customer App") {
//Set current chosen option to Customer App
var mp_issues_option_inline_html = '<option value="10" selected> Customer App Issue</option>';
} else if (selector_number == "Customer Portal") {
//Set current chosen option to Customer Portal
var mp_issues_option_inline_html = '<option value="9" selected> Customer App Issue</option>';
} else if (selector_number == "Update Label") {
//Set current chosen option to Update Label
var mp_issues_option_inline_html = '<option value="11" selected> Customer App Issue</option>';
}
$('#mp_issues').html(mp_issues_option_inline_html);
//Requires double refresh. One for the dropwdown chnage and sceond for selection
$('#mp_issues').selectpicker('refresh');
$('#mp_issues').selectpicker('refresh')
}
}
/**
* If the barcode number validation raises an error, the fields are cleared.
* The informations linked to the previous barcode are deleted.
*/
function clearFields() {
$('#customer_name').val('');
// Unselect all TOLL Issues fields
$('#toll_issues option:selected').each(function () {
$(this).attr('selected', false);
});
$('#comment').val('');
}
/**
* Called when "Escalate to Owner" is clicked.
* Check that in case of an issue with a barcode, the mandatory fields are filled.
* @param {String} selector_type
* @returns {Boolean}
*/
function validateIssueFields(selector_type) {
var alertMessage = '';
var return_value = true;
var toll_issues_length = $('#toll_issues option:selected').length;
var mp_issues_length = $('#mp_issues option:selected').length;
var invoice_issues_length = $('#invoice_issues option:selected').length;
var comment = $('#comment').val();
var usernote = $('#user_note_textarea').val();
switch (selector_type) {
case 'barcode_number':
if (toll_issues_length == 0) {
alertMessage += 'Please select a TOLL Issue<br>';
return_value = false;
}
if (isNullorEmpty(comment)) {
alertMessage += 'Please type a comment<br>';
return_value = false;
}
break;
case 'invoice_number':
if (invoice_issues_length == 0) {
alertMessage += 'Please select an Invoice Issue<br>';
return_value = false;
}
if (isNullorEmpty(usernote)) {
alertMessage += 'Please type a User Note<br>';
return_value = false;
}
break;
}
if (return_value == true && mp_issues_length == 0) {
alertMessage += 'Please select an MP Issue<br>';
return_value = false;
}
if (return_value == false) {
showAlert(alertMessage);
} else {
$('#alert').parent().hide();
}
return return_value;
}
/**
* Send the email with the information regarding the ticket to the email adresses in the array 'to'.
* @param {String} selector_type
* @param {Array} to
* @param {Boolean} is_issue
* @returns {Boolean} Whether the email was sent or not.
*/
function sendInformationEmailTo(selector_type, to, is_issue) {
console.log("sek type", selector_type);
console.log("to", to);
console.log("is_issue", is_issue);
// There is an issue with the barcode
// The owner should be contacted.
if (is_issue) {
var validate_issue_fields = validateIssueFields(selector_type);
if (!validate_issue_fields) {
return false;
}
}
var selector_number = $('#selector_value').val();
var customer_name = $('#customer_name').val();
var comment = $('#comment').val();
var selected_title = $('#user_note_title option:selected').text();
var usernote_textarea = $('#user_note_textarea').val();
var date = new Date();
var email_subject = 'MP Ticket issue - ' + selector_number;
var email_body = '';
email_body += 'Environment : ' + runtime.envType + '\n';
email_body += 'Date & Time : ' + formatDate(date) + '\n';
switch (selector_type) {
case 'barcode_number':
email_body += 'Barcode Number : ' + selector_number + '\n';
break;
case 'invoice_number':
email_body += 'Invoice Number : ' + selector_number + '\n';
break;
case 'customer_issue':
email_body += 'Customer associated ticket : ' + selector_number + '\n';
break;
}
email_body += 'Customer Name : ' + customer_name + '\n';
switch (selector_type) {
case 'barcode_number':
email_body += 'TOLL Issues : ';
$('#toll_issues option:selected').each(function () {
email_body += $(this).text() + '\n';
});
break;
case 'invoice_number':
email_body += 'Invoice Issues : ';
$('#invoice_issues option:selected').each(function () {
email_body += $(this).text() + '\n';
});
break;
}
email_body += 'MP Issues : ';
$('#mp_issues option:selected').each(function () {
email_body += $(this).text() + '\n';
});
if (selector_type == 'invoice_number') {
if (!isNullorEmpty(comment.trim())) {
comment += '\n';
}
var date = new Date();
var dnow = format.parse({ value: date, type: format.Type.DATETIMETZ });
var usernote = '[' + selected_title + '] - [' + userName + '] - [' + dnow + '] - ' + usernote_textarea;
comment += usernote;
}
email_body += 'Comment : ' + comment;
var cc = [] //CC email addresses
// Now the escalation and information emails are sent from the user addresses.
console.log("emailsend");
email.send({
author: 112209,
body: email_body,
recipients: to,
subject: email_subject,
cc: cc,
});
// 112209 is from MailPlus Team
return true;
}
/**
* Redirect to the "View MP Tickets" page without saving any changes.
*/
function onCancel() {
console.log("cancel");
var status_value = currRec.getValue({ fieldId: 'custpage_ticket_status_value' });
if (isTicketNotClosed(status_value)) {
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_edit_ticket_2',
scriptId: 'customscript_sl_edit_ticket_2',
});
var upload_url = baseURL + output;
} else {
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_edit_closed_ticket_2',
scriptId: 'customscript_sl_edit_closed_ticket_2',
});
var upload_url = baseURL + output;
}
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
}
/**
* Function to return the customer id given a customer number
* @param {*} customer_number
*/
function getCustomerID(customer_number) {
var customer_search = search.load({ type: 'customer', id: 'customsearch_customer_name_2' });
customer_search.filters.push(search.createFilter({
name: 'entityid',
operator: 'haskeywords',
values: customer_number,
}));
var result_set = customer_search.run().getRange({ start: 0, end: 1000 });
result_set.forEach(function (search_value) {
console.log("search va", search_value);
});
var customerId = result_set[0].id;
console.log(customerId, "custid");
return customerId;
}
/**
* Checks that the given customer number is valid
* Returns the customer record if found, else returns null
*/
function isCustomerNumberValid(customer_number) {
if (!isNullorEmpty(customer_number)) {
var customer_search = search.load({ type: 'customer', id: 'customsearch_customer_name_2' });
var new_filter = search.createFilter({
name: 'entityid',
operator: 'is',
values: customer_number,
})
customer_search.filters.push(new_filter);
try {
var result_set = customer_search.run();
if (result_set.getRange({ start: 0, end: 1000 }) != null && result_set.getRange({ start: 0, end: 1000 }).length > 0) {
// Customer found.
return true;
} else {
//Customer does not exist in record
showAlert('Enter a valid customer number. Customer ' + customer_number + ' does not exist');
return false;
}
} catch (error) {
//Undefined ID error
return false;
}
} else {
showAlert('Enter a customer number');
return false;
}
}
/**
* - If the barcode record exists but there is an MP Ticket issue with the record,
* the onEscalate function is called.
* @return {Boolean} Whether or not all the input has been filled.
*/
function validateSelectorInput() {
console.log('In validateSelectorInput()');
var selector_number = $('#selector_value').val().trim().toUpperCase();
$('#selector_value').val(selector_number);
var selector_type = $('#selector_text').text().toLowerCase().split(' ').join('_');
console.log(selector_number);
console.log(selector_type);
var alertMessage = '';
var return_value = true;
var keep_selector_number = false;
if (isNullorEmpty(selector_number)) {
switch (selector_type) {
case 'invoice_number':
alertMessage += 'Please enter the Invoice Number<br>';
break;
case 'barcode_number':
alertMessage += 'Please enter the Barcode Number<br>';
break;
default:
alertMessage += 'Please enter a selector number or a customer issue <br>';
}
return_value = false;
}
if ((return_value == true) && (!checkSelectorFormat(selector_number, selector_type))) {
switch (selector_type) {
case 'invoice_number':
alertMessage += 'The Invoice Number format is incorrect<br>';
break;
case 'barcode_number':
alertMessage += 'The Barcode Number format is incorrect<br>';
break;
}
return_value = false;
}
// If a ticket already exists for the barcode number, the user is redirected to the "Edit Ticket" page.
if (return_value && ticketLinkedToSelector(selector_number)) {
console.log('tic ket linked to barcode')
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
var params = {
ticket_id: parseInt(ticket_id),
selector_number: selector_number,
selector_type: selector_type
};
params = JSON.stringify(params);
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_open_ticket_2',
scriptId: 'customscript_sl_open_ticket_2',
});
var upload_url = baseURL + output + '&custparam_params=' + params;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
}
if (return_value) {
console.log('Escalate to owner cases');
switch (selector_type) {
//Escalate to owner cases
case 'invoice_number':
var activeInvoiceResults = getSelectorRecords(selector_number, selector_type);
if ((isNullorEmpty(activeInvoiceResults))) {
alertMessage += 'No invoice record exists for the invoice number ' + selector_number + '<br>';
keep_selector_number = true;
$('.customer_section').addClass('hide');
clearFields();
currRec.setValue({ fieldId: 'custpage_selector_id', value: '' });
return_value = false;
}
break;
case 'barcode_number':
var activeBarcodeResults = getSelectorRecords(selector_number, selector_type);
console.log("absdhskhd");
if ((isNullorEmpty(activeBarcodeResults))) {
console.log("aasnj");
alertMessage += 'No active barcode record exists for the barcode number ' + selector_number + '<br>';
// $('#mp_issues option[value="1"]').prop('selected', true);
// $('#mp_issues option[value="2"]').prop('selected', true);
// $('#mp_issues option[value="3"]').prop('selected', true);
var mp_issues_list = [1, 2, 3];
$('#mp_issues').selectpicker('val', mp_issues_list);
keep_selector_number = true;
$('.customer_section').addClass('hide');
clearFields();
currRec.setValue({ fieldId: 'custpage_selector_id', value: '' });
onEscalate();
return_value = false;
}
console.log("baasnj");
if ((!zeeLinkedToBarcode(activeBarcodeResults))) {
alertMessage += 'No franchisee is associated to the barcode ' + selector_number + '<br>';
console.log("casnj");
// $('#mp_issues option[value="1"]').prop('selected', true);
// $('#mp_issues option[value="3"]').prop('selected', true);
var mp_issues_list = [1, 3];
$('#mp_issues').selectpicker('val', mp_issues_list);
keep_selector_number = true;
$('.customer_section').addClass('hide');
clearFields();
onEscalate();
return_value = false;
}
console.log("adasnj");
if ((!customerLinkedToBarcode(activeBarcodeResults))) {
alertMessage += 'No customer is associated to the barcode ' + selector_number + '<br>';
console.log("easnj");
//$('#mp_issues option[value="1"]').prop('selected', true);
var mp_issues_list = [1];
$('#mp_issues').selectpicker('val', mp_issues_list);
keep_selector_number = true;
$('.customer_section').addClass('hide');
clearFields();
onEscalate();
return_value = false;
}
break;
}
}
// if (return_value == false) {
// if (!keep_selector_number) {
// var last_correct_selector_number = currRec.getValue({ fieldId: 'custpage_selector_number' });
// $('#selector_value').val(last_correct_selector_number);
// }
// showAlert(alertMessage);
// } else {
// $('#alert').parent().hide();
// }
if (return_value == false) {
console.log('Lastcase');
showAlert(alertMessage);
} else {
$('#alert').parent().hide();
}
return return_value;
}
/**
* Displays error messages in the alert box on top of the page.
* @param {String} message The message to be displayed.
*/
function showAlert(message) {
$('#danger-alert').html('<button type="button" class="close" id="close-alert" data-dismiss="alert" aria-label="Close"><span aria-hidden="true">×</span></button>' + message);
$('#danger-alert').parent().show();
$("#danger-alert").fadeTo(3000, 500).slideUp(500, function () {
$("#danger-alert").slideUp(500);
});
$('html, body').animate({
scrollTop: 0
}, 800)
}
/**
* Check that if the selector is a barcode number, it starts with 'MPE',
* followed by either 'B', 'C', 'D', 'F', 'N' or 'T',
* and then finishes by 6 digits.
*
* If it's an invoice, it should start with 'INV' and then finishes by 6 digits.
* @param {String} selector_number
* @param {String} selector_type
* @returns {Boolean}
*/
function checkSelectorFormat(selector_number, selector_type) {
switch (selector_type) {
case 'barcode_number':
// var barcodeFormat = /^MPE[BCDFNTG]\d{6}$/;
// var connoteFormat = /^MPXL\d{6}$/;
// var onlyNumbers = /^\d{20}$/;
// if (barcodeFormat.test(selector_number) || connoteFormat.test(selector_number) || onlyNumbers.test(selector_number)) {
return true;
// }
// return false;
case 'invoice_number':
var invoiceFormat = /^INV\d{6}$/;
return invoiceFormat.test(selector_number);
}
}
/**
* Searches for an opened ticket linked to this selector number.
* The barcode record might not exist, but the ticket associated to the selector number can.
* @param {String} selector_number
* @returns {Boolean}
*/
function ticketLinkedToSelector(selector_number) {
console.log("selector number", selector_number);
var activeTicketFilterExpression = [
[["custrecord_barcode_number", "is", selector_number], "OR", ["altname", "is", selector_number]], 'AND', ["custrecord_ticket_status", "noneof", '3']
];
var activeTicketsResults = search.create({ type: 'customrecord_mp_ticket', filterExpression: activeTicketFilterExpression });
activeTicketsResults.filters.push(search.createFilter({
name: 'custrecord_ticket_status',
operator: search.Operator.NONEOF,
values: 3
}));
activeTicketsResults.filters.push(search.createFilter({
name: 'formulatext',
operator: search.Operator.IS,
values: selector_number,
formula: '{altname}'
}));
if (activeTicketsResults.runPaged().count < 1) {
console.log("change filters1");
activeTicketsResults.filters.pop();
activeTicketsResults.filters.push(search.createFilter({
name: 'formulatext',
operator: search.Operator.IS,
values: selector_number,
formula: '{custrecord_barcode_number.custrecord_connote_number}'
}));
}
if (activeTicketsResults.runPaged().count < 1) {
console.log("change filters2");
activeTicketsResults.filters.pop();
activeTicketsResults.filters.push(search.createFilter({
name: 'formulatext',
operator: search.Operator.IS,
values: selector_number,
formula: '{custrecord_barcode_number.name}'
}));
}
var searchResultCount = activeTicketsResults.runPaged().count;
console.log("CNTTTT", searchResultCount);
if (isNullorEmpty(activeTicketsResults) || searchResultCount < 1) {
console.log("ISNULL")
return false;
} else {
// If an active ticket exists for the barcode number, the ticket_id is saved.
// The validate function then redirects the user to its "Edit Ticket" page.
var ticket_id = '';
activeTicketsResults.run().each(function (value) {
console.log(value);
console.log("id", value.id);
ticket_id = value.id;
return true;
});
//console.log("AR2", activeTicketsRes);
console.log("matching ticket_id", ticket_id);
currRec.setValue({ fieldId: 'custpage_ticket_id', value: ticket_id });
return true;
}
}
/**
* Searches for the active barcodes records with the name `barcode_number`,
* or for the active invoice records with the name `invoice_number`,
* There is normally only one such record.
* @param {String} selector_number
* @param {String} selector_type
* @returns {nlobjSearchResult[]} An array of nlobjSearchResult objects corresponding to the searched records.
*/
function getSelectorRecords(selector_number, selector_type) {
switch (selector_type) {
case 'barcode_number':
var filterExpression = [
[["name", "is", selector_number], "OR", ["custrecord_connote_number", "is", selector_number], "OR", ["custrecord_ext_reference_id", "is", selector_number]], 'AND', ["isinactive", "is", 'F']
];
var activeBarcodeColumns = new Array();
activeBarcodeColumns[0] = search.createColumn({ name: 'custrecord_cust_prod_stock_customer', join: null, summary: null });
activeBarcodeColumns[1] = search.createColumn({ name: 'custrecord_cust_prod_stock_zee', join: null, summary: null });
activeBarcodeColumns[2] = search.createColumn({ name: 'custrecord_cust_prod_stock_toll_issues', join: null, summary: null });
activeBarcodeColumns[3] = search.createColumn({ name: 'custrecord_mp_ticket', join: null, summary: null });
activeBarcodeColumns[4] = search.createColumn({ name: 'custrecord_cust_date_stock_used', join: null, summary: null });
activeBarcodeColumns[5] = search.createColumn({ name: 'custrecord_cust_time_stock_used', join: null, summary: null });
activeBarcodeColumns[6] = search.createColumn({ name: 'custrecord_cust_prod_stock_final_del', join: null, summary: null });
activeBarcodeColumns[7] = search.createColumn({ name: 'name', join: null, summary: null });
var activeSelectorResults = search.create({ type: 'customrecord_customer_product_stock', filterExpression: filterExpression, columns: activeBarcodeColumns });
var connoteFormat = /^MPXL\d{6}$/;
var cpConnoteFormat = /^CPBZL5C\d{7}$/;
var sendleFormat = /^SB.*$/;
if (connoteFormat.test(selector_number) || cpConnoteFormat.test(selector_number)) {
console.log('connote');
activeSelectorResults.filters.push(search.createFilter({
name: 'custrecord_connote_number',
operator: search.Operator.IS,
values: selector_number,
}));
} else if (sendleFormat.test(selector_number)) {
console.log('external reference');
activeSelectorResults.filters.push(search.createFilter({
name: 'custrecord_ext_reference_id',
operator: search.Operator.IS,
values: selector_number,
}));
} else {
console.log('else');
activeSelectorResults.filters.push(search.createFilter({
name: 'name',
operator: search.Operator.IS,
values: selector_number,
}));
}
activeSelectorResults.filters.push(search.createFilter({
name: 'isinactive',
operator: search.Operator.IS,
values: false,
}));
break;
case 'invoice_number':
var filterExpression = [
["tranid", "is", selector_number]
];
var invoiceColumns = new Array();
invoiceColumns[0] = search.createColumn({ name: 'entity', join: null, summary: null });
invoiceColumns[1] = search.createColumn({ name: 'partner', join: null, summary: null });
var activeSelectorResults = search.create({ type: 'invoice', join: null, filterExpression: filterExpression, columns: invoiceColumns });
break;
}
console.log("abc");
console.log(activeSelectorResults);
if (!isNullorEmpty(activeSelectorResults)) {
var selector_id = '';
activeSelectorResults.run().each(function (search_res) {
console.log("ID", search_res.id);
selector_id = search_res.id;
return true;
});
console.log('selector_id val', selector_id);
currRec.setValue({ fieldId: 'custpage_selector_id', value: selector_id });
}
return activeSelectorResults;
}
/**
* Verifies that the barcode record is associated to a customer
* @param {nlobjSearchResult[]} activeBarcodeResults Result of getSelectorRecords(selector_number, selector_type)
* @returns {Boolean}
*/
function customerLinkedToBarcode(activeBarcodeResults) {
// var activeBarcodeResult = activeBarcodeResults[0];
// var customer_id = activeBarcodeResult.getValue('custrecord_cust_prod_stock_customer');
// if (isNullorEmpty(customer_id)) {
// return false;
// } else {
// return true;
// }
var customer_id;
activeBarcodeResults.run().each(function (search_val) {
customer_id = search_val.getValue({ name: 'custrecord_cust_prod_stock_customer' });
if (isNullorEmpty(customer_id)) {
return true;
} else {
return false;
}
});
if (isNullorEmpty(customer_id)) {
return false;
} else {
return true;
}
}
/**
* Verifies that the barcode record is associated to a franchisee
* @param {nlobjSearchResult[]} activeBarcodeResults Result of getSelectorRecords(selector_number, selector_type)
* @returns {Boolean}
*/
function zeeLinkedToBarcode(activeBarcodeResults) {
//var activeBarcodeResult = activeBarcodeResults[0];
var zee_id;
activeBarcodeResults.run().each(function (search_val) {
zee_id = search_val.getValue({ name: 'custrecord_cust_prod_stock_zee' });
console.log("zee", zee_id);
if (isNullorEmpty(zee_id)) {
return true;
} else {
return false;
}
});
if (isNullorEmpty(zee_id)) {
return false;
} else {
return true;
}
}
/**
* Returns the customer record for a given customer number
* If record does not exist, returns null
* @param {*} customer_number
*/
function customerLinkedToCustomerNum(customer_number) {
if (!isNullorEmpty(customer_number)) {
var customer_search = search.load({ type: 'customer', id: 'customsearch_customer_name_2' });
var new_filter = search.createFilter({
name: 'entityid',
operator: 'haskeywords',
values: customer_number,
});
customer_search.filters.push(new_filter);
try {
var result_set = customer_search.run();
if (result_set.getRange({ start: 0, end: 1000 }) != null && result_set.getRange({ start: 0, end: 1000 }).length >= 1) {
// Customer found.
return result_set.getRange({ start: 0, end: 1000 })[0];
} else {
// Customer does not exist in record
return null;
}
} catch (error) {
//Undefined ID error
return showAlert(error);
}
}
}
/**
* Displays the informations linked to a selector record.
* @returns {Boolean} Whether the function worked well or not.
*/
function displayCustomerInfo() {
console.log('In displayCustomerInfo()');
var selector_number = $('#selector_value').val().trim().toUpperCase();
currRec.setValue({ fieldId: 'custpage_selector_number', value: selector_number });
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
var activeSelectorResults = getSelectorRecords(selector_number, selector_type);
var activeSelectorResult;
var selector_id = '';
activeSelectorResults.run().each(function (search_val) {
selector_id = search_val.id;
activeSelectorResult = search_val;
console.log("selector_id", selector_id);
});
console.log("asr", activeSelectorResult);
//var selector_id = activeSelectorResult.getId();
console.log('selector_id : ', selector_id);
console.log('activeSelectorResult : ', activeSelectorResult);
currRec.setValue({ fieldId: 'custpage_selector_id', value: selector_id });
switch (selector_type) {
case 'barcode_number':
var customer_name = activeSelectorResult.getText('custrecord_cust_prod_stock_customer');
var customer_id = activeSelectorResult.getValue('custrecord_cust_prod_stock_customer');
currRec.setValue({ fieldId: 'custpage_customer_id', value: customer_id });
var zee_name = activeSelectorResult.getText('custrecord_cust_prshowAlod_stock_zee');
var zee_id = activeSelectorResult.getValue('custrecord_cust_prod_stock_zee');
var date_stock_used = activeSelectorResult.getValue('custrecord_cust_date_stock_used');
var time_stock_used = activeSelectorResult.getValue('custrecord_cust_time_stock_used');
var final_delivery_val = activeSelectorResult.getValue('custrecord_cust_prod_stock_final_del');
var final_delivery = activeSelectorResult.getText('custrecord_cust_prod_stock_final_del');
//Show the required fields
$('.mpex_stock_used_section').show();
$('.final_delivery_enquiry_status_section').show();
//Update values
$('#date_stock_used').val(date_stock_used);
$('#time_stock_used').val(time_stock_used);
$('#final_delivery').attr('data-val', final_delivery_val);
$('#final_delivery').val(final_delivery);
break;
case 'invoice_number':
var customer_name = activeSelectorResult.getText('entity');
var customer_id = activeSelectorResult.getValue('entity');
currRec.setValue({ fieldId: 'custpage_customer_id', value: customer_id });
var zee_name = activeSelectorResult.getText('partner');
var zee_id = activeSelectorResult.getValue('partner');
break;
}
$('#customer_name').val(customer_name);
// Load customer record
try {
var customerRecord = record.load({ type: 'customer', id: customer_id });
var zee_id = customerRecord.getValue({ fieldId: 'partner' });
var daytodayphone = customerRecord.getValue({ fieldId: 'phone' });
var daytodayemail = customerRecord.getValue({ fieldId: 'custentity_email_service' });
var entityid = customerRecord.getValue({ fieldId: 'entityid' });
// Set new customer number value
$('#customer_number_value').val(entityid);
currRec.setValue({ fieldId: 'custpage_customer_number', value: entityid });
if (selector_type == 'invoice_number') {
var accountsphone = customerRecord.getValue({ fieldId: 'altphone' });
var accountsemail = customerRecord.getValue({ fieldId: 'email' });
var maap_bank_account_number = customerRecord.getValue({ fieldId: 'custentity_maap_bankacctno' });
var maap_parent_bank_account_number = customerRecord.getValue({ fieldId: 'custentity_maap_bankacctno_parent' });
var selected_invoice_method_id = customerRecord.getValue({ fieldId: 'custentity_invoice_method' });
var accounts_cc_email = customerRecord.getValue({ fieldId: 'custentity_accounts_cc_email' });
var mpex_po_number = customerRecord.getValue({ fieldId: 'custentity_mpex_po' });
var customer_po_number = customerRecord.getValue({ fieldId: 'custentity11' });
var mpex_invoicing_cycle = customerRecord.getValue({ fieldId: 'custentity_mpex_invoicing_cycle' });
}
// Load Franchisee record
var zeeRecord = record.load({ type: 'partner', id: zee_id });
var zee_name = zeeRecord.getValue({ fieldId: 'companyname' });
var zee_main_contact_name = zeeRecord.getValue({ fieldId: 'custentity3' });
var zee_email = zeeRecord.getValue({ fieldId: 'email' });
var zee_main_contact_phone = zeeRecord.getValue({ fieldId: 'custentity2' });
$('#daytodayphone').val(daytodayphone);
$('#daytodayemail').val(daytodayemail);
if (selector_type == 'invoice_number') {
$('#accountsphone').val(accountsphone);
$('#accountsemail').val(accountsemail);
$('#account_number').val(maap_bank_account_number);
$('#parent_account_number').val(maap_parent_bank_account_number);
// Unselect Invoice all method options fields
$('#invoice_method option:selected').each(function () {
$(this).attr('selected', false);
});
// Select the right invoice method option
$('#invoice_method option[value=' + selected_invoice_method_id + ']').prop('selected', true);
$('#accounts_cc_email').val(accounts_cc_email);
$('#mpex_po_number').val(mpex_po_number);
$('#customer_po_number').val(customer_po_number);
$('#mpex_invoicing_cycle').val(mpex_invoicing_cycle);
}
$('#zee_main_contact_name').val(zee_main_contact_name);
$('#zee_email').val(zee_email);
$('#zee_main_contact_phone').val(zee_main_contact_phone);
} catch (e) {
if (e instanceof error.SuiteScriptError) {
if (error.name == "SSS_MISSING_REQD_ARGUMENT") {
console.log('Error to load the customer record with customer_id : ' + customer_id);
}
}
}
currRec.setValue({ fieldId: 'custpage_zee_id', value: zee_id });
$('#franchisee_name').val(zee_name);
// Contacts details
createContactsRows();
switch (selector_type) {
case 'barcode_number':
// TOLL Issues
// Unselect all TOLL Issues fields
$('#toll_issues option:selected').each(function () {
$(this).attr('selected', false);
});
// Select the corresponding TOLL issues
var toll_issues = activeSelectorResult.getValue({ name: 'custrecord_cust_prod_stock_toll_issues' });
if (!isNullorEmpty(toll_issues)) {
toll_issues = toll_issues.split(',');
toll_issues.forEach(function (toll_value) {
$('#toll_issues option[value=' + toll_value + ']').prop('selected', true);
});
}
break;
case 'invoice_number':
// Invoice Issues
// If the ticket is not opened yet, there are no Invoice Issues yet.
updateInvoicesDatatable();
break;
}
// Display the tickets linked to the customer in the datatable
updateTicketsDatatable();
setReminderDate();
return true;
}
function searchTicketRecords(customer_number) {
var all_ticket_search = search.load({ type: 'customrecord_mp_ticket', id: 'customsearch_ticket_by_custnum' });
var new_filter = search.createFilter({
name: 'custrecord_cust_number',
operator: 'contains',
values: customer_number,
})
all_ticket_search.filters.push(new_filter);
var tickets_result_set = all_ticket_search.run().getRange({ start: 0, end: 1000 });
var ticket_records = [];
if (!isNullorEmpty(tickets_result_set)) {
for (var i = 0; i < tickets_result_set.length; i++) {
var ticket_id = tickets_result_set[i].getValue('name');
var cust_number = tickets_result_set[i].getValue('custrecord_cust_number');
var cust_name = tickets_result_set[i].getText('custrecord_customer1');
var barcode_num = tickets_result_set[i].getText('custrecord_barcode_number');
var invoice_num = tickets_result_set[i].getText('custrecord_invoice_number');
var customer_issue = tickets_result_set[i].getValue('custrecord_customer_issue');
var owner = tickets_result_set[i].getText('owner');
var date_created = tickets_result_set[i].getValue('created');
ticket_records.push([ticket_id, cust_number, cust_name, barcode_num, invoice_num, customer_issue, owner, date_created]);
}
}
return ticket_records;
}
/**
* Displays the invoices linked to the customer into a datatable.
* @returns {Boolean} Whether the function worked well or not.
*/
function updateInvoicesDatatable() {
var compid = (runtime.envType == "SANDBOX") ? '1048144_SB3' : '1048144';
var customer_id = currRec.getValue({ fieldId: 'custpage_customer_id' });
var invoice_status_filter = $('#invoices_dropdown option:selected').val();
console.log("inv filter", invoice_status_filter);
var invoicesSearchResults = loadInvoicesSearch(customer_id, invoice_status_filter);
$('#result_invoices').empty();
var invoicesDataSet = [];
if (isNullorEmpty(invoicesSearchResults)) {
if (isNullorEmpty(customer_id)) {
$('#info').text('No customer is associated to this invoice.');
$('#info').parent().show();
return true;
} else {
try {
var customerRecord = record.load({
type: record.Type.CUSTOMER,
id: customer_id,
isDynamic: true
});
var customer_name = customerRecord.getValue({
fieldId: 'altname'
});
console.log(customer_name);
return true;
} catch (error) {
if (error instanceof error.SuiteScriptError) {
if (error.name == "SSS_MISSING_REQD_ARGUMENT") {
console.log('Error to load the customer record with customer_id : ' + customer_id);
}
}
}
}
}
var today = new Date;
invoicesSearchResults.each(function (invoiceResult) {
var status = invoiceResult.getValue('statusref');
if (status == invoice_status_filter) {
var invoice_date = invoiceResult.getValue('trandate');
invoice_date = invoice_date.split(' ')[0];
invoice_date = dateCreated2DateSelectedFormat(invoice_date);
var re = /Invoice #([\w]+)/;
var invoice_number = invoiceResult.getValue('invoicenum');
invoice_number = invoice_number.replace(re, '$1');
var invoice_id = invoiceResult.id;
var invoice_link = baseURL + '/app/accounting/transactions/custinvc.nl?id=' + invoice_id + '&compid=' + compid + '&cf=116&whence=';
invoice_number = '<a href="' + invoice_link + '">' + invoice_number + '</a>';
var status_text = invoiceResult.getText('statusref');
var invoice_type = invoiceResult.getText('custbody_inv_type');
var amount_due = invoiceResult.getValue('amountremaining');
var total_amount = invoiceResult.getValue('total');
var due_date_string = invoiceResult.getValue('duedate');
var overdue = '';
if (!isNullorEmpty(due_date_string)) {
due_date = stringToDate(due_date_string);
var days_overdue = Math.ceil((today - due_date) / 86400000);
if (days_overdue > 0) {
overdue = days_overdue + ' days (' + due_date_string + ')';
} else {
overdue = 'Due date : ' + due_date_string;
}
}
amount_due = financial(amount_due);
total_amount = financial(total_amount);
invoicesDataSet.push([invoice_date, invoice_number, status_text, invoice_type, amount_due, total_amount, overdue, invoice_id]);
}
return true;
});
// Update datatable rows.
var datatable = $('#invoices-preview').DataTable();
datatable.clear();
datatable.rows.add(invoicesDataSet);
datatable.draw();
$('[data-toggle="tooltip"]').tooltip();
return true;
}
/**
* Update the headers of the tickets preview datatable, depending on the selector_type.
* @param {String} selector_type
*/
function updateTicketsDatatableHeaders(selector_type) {
var table = $('#tickets-preview').DataTable();
var header_cells = table.columns([3, 5, 6]).header().to$();
switch (selector_type) {
case 'barcode_number':
$.each(header_cells, function (index) {
switch (index) {
case 0:
$(this).text('Barcode Number');
break;
case 1:
$(this).text('TOLL Issues');
break;
case 2:
$(this).text('Resolved TOLL Issues');
break;
default:
break;
}
});
break;
case 'invoice_number':
$.each(header_cells, function (index) {
switch (index) {
case 0:
$(this).text('Invoice Number');
break;
case 1:
$(this).text('Invoice Issues');
break;
case 2:
$(this).text('Resolved Invoice Issues');
break;
default:
break;
}
});
break;
}
}
/**
* Displays the tickets linked to the customer into a datatable.
* @returns {Boolean} Whether the function worked well or not.
*/
function updateTicketsDatatable() {
var customer_id = currRec.getValue({ fieldId: 'custpage_customer_id' });
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
var ticketSearchResults = loadTicketsSearch(customer_id);
if (!isNullorEmpty(ticketSearchResults)) {
ticketSearchResults.filters.push(search.createFilter({
name: 'custrecord_customer1',
operator: search.Operator.IS,
values: customer_id,
})
);
}
//console.log("cnt", searchResultCount);
console.log('update tickets datatable');
updateTicketsDatatableHeaders(selector_type);
$('#result_tickets').empty();
var ticketsDataSet = [];
if (isNullorEmpty(ticketSearchResults)) {
if (isNullorEmpty(customer_id)) {
$('#info').text('No customer is associated to this ticket.');
$('#info').parent().show();
return true;
} else {
try {
var customerRecord = record.load({ type: 'customer', id: customer_id });
var customer_name = customerRecord.getValue({ fieldId: 'altname' });
$('#info').text('No ticket exists for the customer ' + customer_name);
$('#info').parent().show();
return true;
} catch (e) {
if (e instanceof error.SuiteScriptError) {
if (e.name == "SSS_MISSING_REQD_ARGUMENT") {
console.log('Error to load the customer record with customer_id : ' + customer_id);
}
}
}
}
}
ticketSearchResults.run().each(function (ticketResult) {
switch (selector_type) {
case 'barcode_number':
var ticket_id = ticketResult.getValue('name');
var date_created = ticketResult.getValue('created');
var date_closed = ticketResult.getValue('custrecord_date_closed');
var barcode_number = ticketResult.getText('custrecord_barcode_number');
var status = ticketResult.getText('custrecord_ticket_status');
var toll_issues = ticketResult.getText('custrecord_toll_issues');
toll_issues = toll_issues.split(',').join('<br>');
var resolved_toll_issues = ticketResult.getText('custrecord_resolved_toll_issues');
resolved_toll_issues = resolved_toll_issues.split(',').join('<br>');
var comment = ticketResult.getValue('custrecord_comment');
ticketsDataSet.push([ticket_id, date_created, date_closed, barcode_number, status, toll_issues, resolved_toll_issues, comment]);
break;
case 'invoice_number':
var ticket_id = ticketResult.getValue('name');
var date_created = ticketResult.getValue('created');
var date_closed = ticketResult.getValue('custrecord_date_closed');
var re = /Invoice #([\w]+)/;
var invoice_number = ticketResult.getText('custrecord_invoice_number');
invoice_number = invoice_number.replace(re, '$1');
var status = ticketResult.getText('custrecord_ticket_status');
var invoice_issues = ticketResult.getText('custrecord_invoice_issues');
invoice_issues = invoice_issues.split(',').join('<br>');
var resolved_invoice_issues = ticketResult.getText('custrecord_resolved_invoice_issues');
resolved_invoice_issues = resolved_invoice_issues.split(',').join('<br>');
var comment = ticketResult.getValue('custrecord_comment');
comment = comment.split('\n').join('<br>');
ticketsDataSet.push([ticket_id, date_created, date_closed, invoice_number, status, invoice_issues, resolved_invoice_issues, comment]);
break;
}
return true;
});
// Update datatable rows.
var datatable = $('#tickets-preview').dataTable().api();
datatable.clear();
datatable.rows.add(ticketsDataSet);
datatable.draw();
return true;
}
/**
* Load the result set of the invoices records linked to the customer.
* @param {String} customer_id
* @param {String} invoice_status
* @return {nlobjSearchResultSet} invoicesResultSet
*/
// function loadInvoicesSearch(customer_id, invoice_status) {
// if (!isNullorEmpty(customer_id)) {
// var invoicesSearch = search.load({ type: 'invoice', id: 'customsearch_mp_ticket_invoices_datatabl' });
// var invoicesFilterExpression = invoicesSearch.filterExpression;
// invoicesFilterExpression.push('AND', ['entity', 'is', customer_id]);
// if (invoice_status == 'open') {
// invoicesFilterExpression.push('AND', ["status", "anyof", "CustInvc:A"]); // Open Invoices
// } else if (invoice_status == 'paidInFull') {
// invoicesFilterExpression.push('AND', ["status", "anyof", "CustInvc:B"]); // Paid in Full
// var today_date = new Date();
// var today_day = today_date.getDate();
// var today_month = today_date.getMonth();
// var today_year = today_date.getFullYear();
// var date_3_months_ago = new Date(Date.UTC(today_year, today_month - 3, today_day));
// var date_3_months_ago_string = format.parse({ value: date_3_months_ago, type: format.Type.DATE });
// invoicesFilterExpression.push('AND', ["trandate", "after", date_3_months_ago_string]);
// }
// console.log('invoicesFilterExpression : ', invoicesFilterExpression);
// invoicesSearch.filterExpression = invoicesFilterExpression;
// invoicesResultSet = invoicesSearch.run();
// }
// console.log("inv res set", invoicesResultSet)
// return invoicesResultSet;
// }
/**
* Load the result set of the invoices records linked to the customer.
* @param {String} customer_id
* @param {String} invoice_status
* @return {nlobjSearchResultSet} invoicesResultSet
*/
function loadInvoicesSearch(customer_id, invoice_status) {
var invoicesResultSet;
if (!isNullorEmpty(customer_id)) {
var invoicesSearch = search.load({
id: 'customsearch_mp_ticket_invoices_datatabl',
type: search.Type.INVOICE
});
var invoicesFilterExpression = invoicesSearch.filterExpression;
invoicesFilterExpression.push('AND');
invoicesFilterExpression.push(['entity', search.Operator.IS, customer_id]);
console.log("inv status", invoice_status);
// Open Invoices
if (invoice_status == 'open' || isNullorEmpty(invoice_status)) {
invoicesFilterExpression.push('AND', ["status", search.Operator.ANYOF, "CustInvc:A"]); // Open Invoices
} else if (invoice_status == 'paidInFull') {
invoicesFilterExpression.push('AND', ["status", search.Operator.ANYOF, "CustInvc:B"]); // Paid in Full
var today_date = new Date();
var today_day = today_date.getDate();
var today_month = today_date.getMonth();
var today_year = today_date.getFullYear();
var date_3_months_ago = new Date(Date.UTC(today_year, today_month - 3, today_day));
var date_3_months_ago_string = formatDate(date_3_months_ago);
invoicesFilterExpression.push('AND', ["trandate", search.Operator.AFTER, date_3_months_ago_string]);
}
invoicesSearch.filterExpression = invoicesFilterExpression;
invoicesResultSet = invoicesSearch.run();
var searchResultCount = invoicesSearch.runPaged().count;
console.log("cnt", searchResultCount);
}
return invoicesResultSet;
}
/**
* Load the result set of the tickets records linked to the customer.
* WARNING : This method returns only 1000 results. If we want more results, we need to use a saved search
* @param {String} customer_id
* @return {Array} An array of nlobjSearchResult objects, containing the different ticket records.
*/
function loadTicketsSearch(customer_id) {
var ticketSearchResults = new Array;
console.log("custid", customer_id);
// If a ticket is opened for a barcode that is not allocated to a customer,
// there will be no customer_id.
if (!isNullorEmpty(customer_id)) {
var filterExpression = search.createFilter({
name: 'custrecord_customer1',
operator: 'is',
values: customer_id,
});
var ticketsColumns = new Array();
ticketsColumns[0] = search.createColumn({ name: 'name' });
ticketsColumns[1] = search.createColumn({ name: 'created' });
ticketsColumns[2] = search.createColumn({ name: 'custrecord_date_closed' });
ticketsColumns[3] = search.createColumn({ name: 'custrecord_barcode_number' });
ticketsColumns[4] = search.createColumn({ name: 'custrecord_invoice_number' });
ticketsColumns[5] = search.createColumn({ name: 'custrecord_ticket_status' });
ticketsColumns[6] = search.createColumn({ name: 'custrecord_toll_issues' });
ticketsColumns[7] = search.createColumn({ name: 'custrecord_resolved_toll_issues' });
ticketsColumns[8] = search.createColumn({ name: 'custrecord_invoice_issues' });
ticketsColumns[9] = search.createColumn({ name: 'custrecord_resolved_invoice_issues' });
ticketsColumns[10] = search.createColumn({ name: 'custrecord_comment' });
ticketSearchResults = search.create({ type: 'customrecord_mp_ticket', filter: filterExpression, columns: ticketsColumns });
}
return ticketSearchResults;
}
/**
* Triggered by a click on the button 'ADD/EDIT CONTACTS' ('#reviewcontacts')
* Open the 'ticket_contact' page with the parameters :
* - Customer ID
* - Barcode Number
* - Script ID : 'customscript_sl_open_ticket'
* - Deployment ID : 'customdeploy_sl_open_ticket'
*/
function addEditContact() {
var customer_id = currRec.getValue({ fieldId: 'custpage_customer_id' });
if (!isNullorEmpty(customer_id)) {
var selector_number = currRec.getValue({ fieldId: 'custpage_selector_number' });
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
var params = {
custid: parseInt(customer_id),
selector_number: selector_number,
selector_type: selector_type,
id: 'customscript_sl_open_ticket_2',
deploy: 'customdeploy_sl_open_ticket_2'
};
params = JSON.stringify(params);
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_ticket_contact',
scriptId: 'customscript_sl_ticket_contact',
})
var upload_url = baseURL + output + '¶ms=' + params;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
} else {
$('#info').parent().hide();
showAlert('No customer is associated to this ticket.');
}
}
/**
* Loads the result set of all the contacts linked to a Customer.
* @returns {nlobjSearchResultSet} contactsResultSet
*/
function loadContactsList() {
var currRec = currentRecord.get();
var customer_id = currRec.getValue({ fieldId: 'custpage_customer_id' });
var contactsResultSet = [];
// If a ticket is opened for a barcode that is not allocated to a customer,
// there will be no customer_id.
if (!isNullorEmpty(customer_id)) {
var contactsSearch = search.load({ type: 'contact', id: 'customsearch_salesp_contacts' });
var contactsFilterExpression = [
['company', 'is', customer_id], 'AND', ['isinactive', 'is', 'F']
];
contactsSearch.filterExpression = contactsFilterExpression;
contactsResultSet = contactsSearch.run();
}
return contactsResultSet;
}
/**
* Dispalys fields related to customer and frnachisee and hides the remaining.
*/
function displayFranchiseeInfo(customer_record) {
var customer_name = customer_record.getValue('companyname');
var daytodayemail = customer_record.getValue('email');
var daytodayphone = customer_record.getValue('phone');
var zee_name = customer_record.getText('partner');
var zee_email = customer_record.getValue({ name: 'email', join: 'partner', summary: null });
var zee_contact_name = customer_record.getValue({ name: 'custentity3', join: 'partner', summary: null });
var zee_abn = customer_record.getValue({ name: 'custentity_abn_franchiserecord', join: 'partner', summary: null });
var zee_phone = customer_record.getValue({ name: 'custentity2', join: 'partner', summary: null });
//Ticket details section
$('.customer_name').val(customer_name);
$('#daytodayemail').val(daytodayemail);
$('#daytodayphone').val(daytodayphone);
$('#franchisee_name').val(zee_name);
$('#zee_email').val(zee_email);
$('#zee_main_contact_name').val(zee_contact_name);
$('#zee_main_contact_phone').val(zee_phone);
$('#zee_abn').val(zee_abn);
createContactsRows();
}
/**
* - Populates the Contacts table by adding contacts details at each row.
* - If there is a ticket_id (which means we are in edit mode),
* adds the contact to the "To" field of the "Send Email" section.
*/
function createContactsRows() {
var contactsResultSet = loadContactsList();
console.log(contactsResultSet);
// Used for the Contacts Table.
var inline_contacts_table_html = '';
// If a ticket is opened for a barcode that is not allocated to a customer,
// there will be no contacts.
if (!isNullorEmpty(contactsResultSet)) {
contactsResultSet.each(function (contactResult) {
var contact_id = contactResult.getValue('internalid');
var salutation = contactResult.getValue('salutation');
var first_name = contactResult.getValue('firstname');
var last_name = contactResult.getValue('lastname');
var contact_name = salutation + ' ' + first_name + ' ' + last_name;
var contact_email = contactResult.getValue('email');
var contact_phone = contactResult.getValue('phone');
var contact_role_value = contactResult.getValue('contactrole');
var contact_role_text = contactResult.getText('contactrole');
var add_as_recipient_btn = '<button style="background-color: #379E8F; border-color: #379E8F" class="btn btn-success add_as_recipient glyphicon glyphicon-envelope" type="button" data-email="' + contact_email + '" data-firstname="' + first_name + '" data-contact-id="' + contact_id + '" data-toggle="tooltip" data-placement="right" title="Add as recipient"></button>';
inline_contacts_table_html += '<tr class="text-center">';
inline_contacts_table_html += '<td headers="col_name">' + contact_name + '</td>';
inline_contacts_table_html += '<td headers="col_phone">' + contact_phone + '</td>';
inline_contacts_table_html += '<td headers="col_email">' + contact_email + '</td>';
inline_contacts_table_html += '<td headers="col_role">';
inline_contacts_table_html += '<span class="role_value" hidden>' + contact_role_value + '</span>';
inline_contacts_table_html += '<span class="role_text">' + contact_role_text + '</span>';
inline_contacts_table_html += '</td>';
inline_contacts_table_html += '<td headers="col_add_as_recipient">' + add_as_recipient_btn + '</td>';
inline_contacts_table_html += '</tr>';
return true;
});
}
$('#contacts tbody').html(inline_contacts_table_html);
}
/**
* Populates the Usernote table by adding the usernotes at each row.
*/
function createUsernoteRows(ticket_id) {
// Used for the UserNote Table.
var inline_usernote_table_html = '';
ticket_id = parseInt(ticket_id);
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
var comment = ticketRecord.getValue({ fieldId: 'custrecord_comment' });
if (!isNullorEmpty(comment)) {
var comments = comment.split('\n');
// This regExp matches any content inside brackets, that is not brackets.
var re = /\[([^\[\]]+)\]/g;
comments.forEach(function (value, index, comments_array) {
// Iterate the array from the last element to the first, in order to display the most recent usernote on top.
var nb_usernotes = comments_array.length;
var usernote = comments_array[nb_usernotes - index - 1];
var usernote_array = usernote.split(' - ');
var match_brackets_content_iterator = re[Symbol.matchAll](usernote);
// match_brackets_content_array is an array of arrays.
// Each of its element contains the matched string (with the brackets),
// and the string inside the brackets (which is used for `usernote_title`, `usernote_name` and `usernote_date`.
var match_brackets_content_array = Array.from(match_brackets_content_iterator, function (x) {
return (x[1])
});
var usernote_title = match_brackets_content_array[0];
var usernote_name = match_brackets_content_array[1];
var usernote_date = match_brackets_content_array[2];
var usernote_text = usernote_array[usernote_array.length - 1];
inline_usernote_table_html += '<tr class="text-center">';
inline_usernote_table_html += '<td headers="col_usernote_title">' + usernote_title + '</td>';
inline_usernote_table_html += '<td headers="col_usernote_name">' + usernote_name + '</td>';
inline_usernote_table_html += '<td headers="col_usernote_date">' + usernote_date + '</td>';
inline_usernote_table_html += '<td headers="col_usernote_comment">' + usernote_text + '</td>';
inline_usernote_table_html += '</tr>';
});
}
$('#user_note tbody').html(inline_usernote_table_html);
}
/**
* Function to select TOLL emails
*/
function selectTollEmails() {
var toll_emails = $('#send_toll option:selected').map(function () {
return $(this).val()
});
toll_emails = $.makeArray(toll_emails);
$('toll_emails').selectpicker('val', toll_emails);
}
/**
* Function to select the enquiry medium
*/
function selectEnquiryMedium() {
var medium_list = $('#enquiry_medium_status option:selected').map(function () {
return $(this).val()
});
medium_list = $.makeArray(medium_list);
$('enquiry_medium_status').selectpicker('val', medium_list);
}
/**
* For barcode tickets currently
* Based on the selected MP Issue, an Owner is allocated to the ticket.
* IT issues have priority over the other issues.
*/
function selectOwner() {
var owner_list = $('#owner option:selected').map(function () {
return $(this).val()
});
console.log("owner_list", owner_list)
owner_list = $.makeArray(owner_list);
var list_mp_ticket_issues = $('#mp_issues option:selected').map(function () {
return $(this).val()
});
list_mp_ticket_issues = $.makeArray(list_mp_ticket_issues);
console.log(list_mp_ticket_issues);
if (list_mp_ticket_issues.length != 0) {
var it_issue = false;
var other_issue = '0';
list_mp_ticket_issues.forEach(function (mp_ticket_issue_value) {
if (mp_ticket_issue_value < 5) {
it_issue = true;
} else {
other_issue = mp_ticket_issue_value;
}
});
if (it_issue) {
// IT Issue
owner_list = owner_list.concat([409635, 696992]); // Select Ankith Ravindran and Raine Giderson.
} else if (other_issue != '0') {
switch (other_issue) {
case '5': // Operational Issue
owner_list.push(25537); // Select Michael McDaid.
break;
case '6': // Finance Issue
owner_list.push(280700); // Select Vira Nathania.
break;
case '7': // Customer Service Issue
owner_list.push(386344); // Select Jessica Roberts.
break;
case '10': // Customer App Issue
owner_list = [1132504]; // Select Rianne Mansell
break;
case '9': // Customer App Issue
owner_list = [1132504]; // Select Rianne Mansell
break;
case '11': // Customer App Issue
owner_list = [1132504]; // Select Rianne Mansell
break;
}
}
}
$('#owner').selectpicker('val', owner_list);
}
/**
* Function triggered when the '#template' input field is blurred.
* Load the subject of the email and the body of the template.
*/
function loadTemplate() {
var currRec = currentRecord.get();
var template_id = $('#template option:selected').val();
console.log('template_id : ', template_id);
try {
var templateRecord = record.load({ type: 'customrecord_camp_comm_template', id: template_id, isDynamic: true });
var template_subject = templateRecord.getValue({ fieldId: 'custrecord_camp_comm_subject' });
console.log("templateRecord", templateRecord);
console.log("tempsubj", template_subject);
} catch (e) {
//if (e instanceof error.SuiteScriptError) {
if (e.name == "SSS_MISSING_REQD_ARGUMENT") {
console.log('Error to load the template with template_id : ' + template_id);
}
//}
}
var customer_id = currRec.getValue({ fieldId: 'custpage_customer_id' });
var sales_rep = encodeURIComponent(runtime.getCurrentUser().name);
console.log($('#send_to'))
var first_name = $('#send_to').data("firstname");
console.log(first_name)
var dear = encodeURIComponent(first_name);
var contact_id = '';
var contact_id_array = $('#send_to').data('contact-id');
if (!isNullorEmpty(contact_id_array)) {
contact_id_array = JSON.parse(contact_id_array);
if (!isNullorEmpty(contact_id_array)) {
contact_id = contact_id_array[0].toString();
if (contact_id == '0' && !isNullorEmpty(contact_id[1])) {
contact_id = '';
}
}
}
console.log('contact_id : ', contact_id);
var userid = encodeURIComponent(runtime.getCurrentUser().id);
// var url = 'https://1048144.extforms.netsuite.com/app/site/hosting/scriptlet.nl?script=395&deploy=1&compid=1048144&h=6d4293eecb3cb3f4353e&rectype=customer&template=';
// if (runtime.envType == "SANDBOX") {
// var url = 'https://1048144-sb3.extforms.netsuite.com/app/site/hosting/scriptlet.nl?script=395&deploy=1&compid=1048144_SB3&h=9c35dc467fbdfafcfeaa&rectype=customer&template=';
// }
// url += template_id + '&recid=' + customer_id + '&salesrep=' + sales_rep + '&dear=' + dear + '&contactid=' + contact_id + '&userid=' + userid;
var suiteletUrl = url.resolveScript({
scriptId: 'customscript_merge_email',
deploymentId: 'customdeploy_merge_email',
returnExternalUrl: true
});
console.log('suiteletUrl', suiteletUrl);
suiteletUrl += '&rectype=customer&template=';
//var template_id = 94;
// var newLeadEmailTemplateRecord = record.load({
// type: 'customrecord_camp_comm_template',
// id: template_id,
// isDynamic: true
// });
//var templateSubject = template_subject;
var emailAttach = new Object();
emailAttach['entity'] = customer_id;
//https://1048144-sb3.extforms.netsuite.com/app/site/hosting/scriptlet.nl?script=395&deploy=1&compid=1048144_SB3&h=9c35dc467fbdfafcfeaa&rectype=customer&template=91&recid=780069&salesrep=Sruti%20Desai&dear=&contactid=&userid=1115209
suiteletUrl += template_id + '&recid=' + customer_id + '&salesrep=' + sales_rep + '&dear=' + dear + '&contactid=' + null + '&userid=' + userid;
// var headerObj = {
// name: 'Accept-Language',
// value: 'en-us'
// };
console.log('suiteletUrl', suiteletUrl);
// var response = https.get({
// url: suiteletUrl,
// });
// var emailHtml = response.body;
var response = https.get({
url: suiteletUrl
});
console.log("response", response);
// console.log("URL", url);
// suiteletUrl = http.request({
// method: http.Method.GET,
// url: url,
// })
// // urlCall = http.get({
// // url: url,
// // });
// console.log(urlCall);
var emailHtml = response.body;
$('#email_body').summernote('code', emailHtml);
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
ticket_id = parseInt(ticket_id);
var selector_number = currRec.getValue({ fieldId: 'custpage_selector_number' });
var subject = 'MailPlus [MPSD' + ticket_id + '] - ' + template_subject + ' - ' + selector_number;
$('#subject').val(subject);
}
/**
* Check that the fields "To", "Template" and "Subject" are non-empty.
* @returns {Boolean}
*/
function validateEmailFields() {
var alertMessage = '';
var return_value = true;
var send_to_val = $('#send_to').val();
var send_toll_val = $('#send_toll').val();
if (isNullorEmpty(send_to_val) && isNullorEmpty(send_toll_val)) {
return_value = false;
alertMessage += 'Please select a recipient.<br>';
}
var template_val = $('#template option:selected').val();
if (isNullorEmpty(template_val)) {
return_value = false;
alertMessage += 'Please select a template.<br>';
} else {
var subject_val = $('#subject').val();
if (isNullorEmpty(subject_val)) {
return_value = false;
alertMessage += 'Please enter a subject.<br>';
}
}
if (return_value == false) {
showAlert(alertMessage);
} else {
$('#alert').parent().hide();
}
return return_value;
}
/**
* Function to sent emails when a customer associated ticket is opened
*/
function sendCustomerTicketEmail(subject, ticket_id, customer_number, selector_type, selector_number, browser, os, login_email_used, sender_name, sender_phone, send_to) {
console.log("in email fn ", send_to);
if (isNullorEmpty(browser)) {
browser = " - "
};
if (isNullorEmpty(os)) {
os = " - "
};
if (isNullorEmpty(login_email_used)) {
login_email_used = " - "
};
if (isNullorEmpty(sender_name)) {
sender_name = " - "
};
if (isNullorEmpty(sender_phone)) {
sender_phone = " - "
};
var url = "https://1048144.app.netsuite.com/app/site/hosting/scriptlet.nl?script=1243&deploy=1&compid=1048144&";
if (runtime.envType == "SANDBOX") {
var url = "https://1048144-sb3.app.netsuite.com/app/site/hosting/scriptlet.nl?script=1243&deploy=1&compid=1048144_SB3";
}
var contactEmail = ["nnheo@example.com"];
var custparam_params = new Object();
custparam_params['ticket_id'] = parseInt(ticket_id);
custparam_params['selector_number'] = selector_number;
custparam_params['selector_type'] = selector_type;
var ticket_url = url + "&custparam_params=" + encodeURIComponent(JSON.stringify(custparam_params));
if (isNullorEmpty(subject)) {
subject = 'MPSD' + ticket_id + ' - New Customer Ticket Opened';
}
var body = '' + selector_number + ' Ticket Details <br>';
body += 'Customer number : ' + customer_number + ' <br>';
body += 'Login email used : ' + login_email_used + ' <br>';
switch (selector_number) {
case 'Customer App':
body += 'Browser : ' + browser + ' <br>';
body += 'Operating system : ' + os + ' <br>';
break;
case 'Customer Portal':
body += 'Browser : ' + browser + ' <br>';
break;
case 'Update Label':
body += 'Sender name : ' + sender_name + ' <br>';
body += 'Sender phone : ' + sender_phone + ' <br>';
break;
}
body += '<a href="' + ticket_url + '"> Open ticket page </a><br>';
body += 'Next reminder time: ' + getNextReminderTime() + ' <br>';
var file = $('#screenshot_image')[0];
if (file && (typeof file.files[0] != 'undefined')) {
file = file.files[0];
if ((file.type == "image/jpeg" || file.type == "image/png") && (file.name)) {
var fr = new FileReader();
fr.onload = function (e) {
body += '<img src=" ' + e.target.result + '">';
console.log("email send", send_to);
if (!isNullorEmpty(send_to)) {
email.send({
author: userId,
body: body,
recipients: send_to,
subject: subject,
cc: contactEmail,
});
}
}
fr.readAsDataURL(file);
}
} else {
if (!isNullorEmpty(send_to)) {
console.log("email send", send_to);
email.send({
author: userId,
body: body,
recipients: send_to,
subject: subject,
cc: contactEmail,
})
}
}
console.log("EMAIL WORKED");
}
/**
* Triggered by a click on the button 'SEND EMAIL' ('#send_email')
* Send the selected email to the selected contact, and reloads the page.
*/
function sendEmail() {
if (validateEmailFields()) {
// Send Email
// Convert "TO" text field to email adresses array
var send_to_values = $('#send_to').val().split(',');
var send_to = [];
if (!isNullorEmpty(send_to_values)) {
send_to_values.forEach(function (email_address) {
email_address = email_address.trim();
if (!isNullorEmpty(email_address)) {
send_to.push(email_address);
}
});
}
console.log("send_to", send_to);
var send_toll_values = $('#send_toll').val();
var send_toll_to = [];
if (!isNullorEmpty(send_toll_values)) {
for (var i = 0; i < send_toll_values.length; i++) {
send_toll_to.push($('#send_toll option:selected').val(send_toll_values)[i].text);
}
}
// CC Field
var cc_values = $('#send_cc').val().split(',');
var cc = [];
cc_values.forEach(function (email_address) {
cc.push(email_address.trim());
return true;
});
if (isNullorEmpty(cc)) {
cc = null;
}
console.log("cc", cc);
// BCC Field
var bcc_values = $('#send_bcc').val().split(',');
var bcc = [];
bcc_values.forEach(function (email_address) {
bcc.push(email_address.trim());
return true;
});
if (isNullorEmpty(bcc)) {
bcc = null;
}
console.log("bcc", bcc);
var email_subject = $('#subject').val();
var email_body = $('#email_body').summernote('code');
var customer_id = currRec.getValue({ fieldId: 'custpage_customer_id' });
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
ticket_id = parseInt(ticket_id);
var params_email = currRec.getValue({ fieldId: 'custpage_param_email' });
params_email = JSON.parse(params_email);
params_email.recipient = send_to;
params_email.subject = email_subject;
params_email.body = encodeURIComponent(email_body);
params_email.cc = cc;
params_email.bcc = bcc;
params_email.records = { entityId: customer_id };
var attachments_credit_memo_ids = params_email.attachments_credit_memo_ids;
var attachments_usage_report_ids = params_email.attachments_usage_report_ids;
var attachments_invoice_ids = params_email.attachments_invoice_ids;
params_email = JSON.stringify(params_email);
if (!isNullorEmpty(attachments_credit_memo_ids) ||
!isNullorEmpty(attachments_usage_report_ids) ||
!isNullorEmpty(attachments_invoice_ids)) {
// Send email using the response part of this suitelet script.
currRec.setValue({ fieldId: 'custpage_param_email', value: params_email });
setRecordStatusToInProgress(ticket_id);
// Trigger the submit function.
$('#submitter').trigger('click');
} else {
send_to = send_to.concat(send_toll_to);
console.log("Final send " + send_to);
// If there are no attachments, it's faster to directly use nlapiSendEmail() from the client script.
// console.log("email send", recipients);
if (!isNullorEmpty(customer_id) && !isNullorEmpty(send_to)) {
email.send({
author: userId,
body: email_body,
recipients: send_to,
subject: email_subject,
relatedRecords: { entityId: customer_id },
bcc: bcc,
cc: cc,
})
} else {
email.send({
author: userId,
body: email_body,
recipients: send_to,
subject: email_subject,
bcc: bcc,
cc: cc,
})
}
// 112209 is from MailPlus Team
var selector_number = currRec.getValue({ fieldId: 'custpage_selector_number' });
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
setRecordStatusToInProgress(ticket_id);
// Reload the page
var params = {
ticket_id: parseInt(ticket_id),
selector_number: selector_number,
selector_type: selector_type,
};
params = JSON.stringify(params);
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_open_ticket_2',
scriptId: 'customscript_sl_open_ticket_2',
})
var upload_url = baseURL + output + '&custparam_params=' + params;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
}
} else {
return false;
}
}
/**
* Set record status to 'In Progress'.
* @param {Number} ticket_id
*/
function setRecordStatusToInProgress(ticket_id) {
try {
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
var status_value = ticketRecord.getValue({ fieldId: 'custrecord_ticket_status' });
var invoice_id = ticketRecord.getValue({ fieldId: 'custrecord_invoice_number' });
if (isNullorEmpty(status_value) || status_value == 1) {
//Ticket is open
var selector_number = currRec.getValue({ fieldId: 'custpage_selector_number' });
if (isFinanceRoleOnly(userRole) && !isNullorEmpty(invoice_id)) {
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 6 });
} else if (!isNullorEmpty(selector_number) && selector_number == "Customer App") {
console.log('Setting ticket status to In progress - IT');
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 4 }); //In progress - Developers
} else {
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 2 });
}
ticketRecord.setValue({ fieldId: 'custrecord_email_sent', value: true });
ticketRecord.save({
enableSourcing: true,
})
}
} catch (e) {
console.log("e", e);
//if (e instanceof error.SuiteScriptError) {
if (e.name == "SSS_MISSING_REQD_ARGUMENT") {
console.log('Error to Set record status to In Progress with ticket_id : ' + ticket_id);
}
//}
}
}
/**
* - Triggered by any changes on the TOLL Issues, Invoice Issues or MP Ticket Issues fields.
* - Display the button 'CLOSE TICKET' only when there are no selected issues.
* - Display the button 'CLOSE UNALLOCATED TICKET' only if the user is Ankith Ravindran or Raine Giderson
* and if the issues 'No allocated customer' or 'No allocated franchisee' are selected.
*/
function hideCloseTicketButton() {
// Check that there are no selected issues.
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
var toll_issues_length = $('#toll_issues option:selected').length;
var invoice_issues_length = $('#invoice_issues option:selected').length;
var mp_issues_length = $('#mp_issues option:selected').length;
// Show the 'Close Ticket' Button
switch (selector_type) {
case 'barcode_number':
if ((toll_issues_length == 0) && (mp_issues_length == 0)) {
$('.close_ticket').removeClass('hide');
$('.close_ticket_lost').removeClass('hide');
} else {
$('.close_ticket').addClass('hide');
$('.close_ticket_lost').addClass('hide');
}
break;
case 'invoice_number':
if ((invoice_issues_length == 0) && (mp_issues_length == 0)) {
$('.close_ticket').removeClass('hide');
$('.close_ticket_lost').removeClass('hide');
} else {
$('.close_ticket').addClass('hide');
$('.close_ticket_lost').addClass('hide');
}
break;
}
// Show the 'Close Unallocated' button.
var mp_issues_selected = $('#mp_issues option:selected').map(function () {
return $(this).val()
});
mp_issues_selected = $.makeArray(mp_issues_selected);
// '1' is the MP Issue 'No Allocated Customer'
// '3' is the MP Issue 'No Allocated Franchisee'
var is_no_allocated_mp_issue = (mp_issues_selected.indexOf('1') != -1 || mp_issues_selected.indexOf('3') != -1);
// '409635' is the user ID of Ankith Ravindran
// '696992' is the user ID of Raine Giderson
// '766498' is the user ID of Raphaël Chalicarne
var is_user_ankith_or_raine = (userId == '409635' || userId == '696992' || userId == '766498');
var can_show_close_unallocated_button = (is_no_allocated_mp_issue && is_user_ankith_or_raine);
if (can_show_close_unallocated_button) {
$('.close_unallocated_ticket').removeClass('hide');
} else {
$('.close_unallocated_ticket').addClass('hide');
}
updateButtonsWidth();
}
function updateSaveRecord() {
var currRec = currentRecord.get();
var status_value = currRec.getValue({ fieldId: 'custpage_ticket_status_value' });
var selector_issue = currRec.getValue({ fieldId: 'custpage_selector_issue' }); //set to T onEscalate
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
var customer_number = currRec.getValue({ fieldId: 'custpage_customer_number' });
var selector_number = $('#selector_value').val();
console.log('status_value' + status_value)
console.log('selector_issue ' + selector_issue)
console.log('selector_type ' + selector_type)
console.log('selector_number ' + selector_number)
if (selector_type == 'customer_issue') {
if (isNullorEmpty(customer_number)) {
showAlert('Please enter a customer number');
return false;
}
}
// if (isTicketNotClosed(status_value) && !isNullorEmpty(selector_type)) {
// // Barcode/Inv associated tickets - check that a TOLL Issue or an Invoice Issue has been selected.
// // Customer number associated ticket - check that a customer number has been entered
// switch (selector_type) {
// case 'barcode_number':
// var toll_issues_length = $('#toll_issues option:selected').length;
// if (toll_issues_length == 0) {
// showAlert('Please select a TOLL Issue<br>');
// return false;
// }
// break;
// case 'invoice_number':
// var invoice_issues_length = $('#invoice_issues option:selected').length;
// if (invoice_issues_length == 0) {
// showAlert('Please select an Invoice Issue<br>');
// return false;
// }
// break;
// case 'customer_issue':
// var login_email_used = $('#login_email_text').val();
// if (!isNullorEmpty(login_email_used) && !validateEmail(login_email_used)) {
// showAlert('User login email format is invalid. Please enter email again <br>');
// return false;
// }
// break;
// }
// }
if (role == 1005) {
var owner_length = $('#owner option:selected').length;
if (owner_length == 0) {
showAlert('Please select an Owner<br>');
return false;
}
} else {
var owner_length = $('#owner option:selected').length;
var checkTicketOwner = currRec.getValue({ fieldId: 'custpage_ticket_id' });
if (!isNullorEmpty(checkTicketOwner)) {
var checkTicketOwnerRec = record.load({ type: 'customrecord_mp_ticket', id: parseInt(checkTicketOwner) });
var owners = checkTicketOwnerRec.getValue({ fieldId: 'custrecord_owner' });
if (isNullorEmpty(owners) && owner_length == 0) {
showAlert('Please select an Owner<br>');
return false;
}
} else {
if (owner_length == 0) {
showAlert('Please select an Owner<br>');
return false;
}
}
}
if (selector_issue == 'T') {
var to = $('#owner option:selected').map(function () {
return $(this).data('email')
});
to = $.makeArray(to);
var email_sent = sendInformationEmailTo(selector_type, to, true)
if (!email_sent) {
return false;
}
}
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
console.log("Ticket id = " + ticket_id);
if (isNullorEmpty(ticket_id)) {
var ticketRecord = record.create({
type: 'customrecord_mp_ticket',
});
currRec.setValue({ fieldId: 'custpage_created_ticket', value: 'T' });
ticketRecord.setValue({ fieldId: 'custrecord_email_sent', value: false });
console.log("DOES FALSE WORK", ticketRecord.getValue({ fieldId: 'custrecord_email_sent' }))
} else {
ticket_id = parseInt(ticket_id);
try {
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
} catch (e) {
if (e instanceof error.SuiteScriptError) {
if (e.name == "SSS_MISSING_REQD_ARGUMENT") {
console.log('Error to load the ticket record with ticket_id : ' + ticket_id);
}
}
}
}
currRec.setValue({ fieldId: 'custpage_selector_number', value: selector_number });
var selector_id = currRec.getValue({ fieldId: 'custpage_selector_id' });
// Save customer number
var customer_number = $('#customer_number_value').val();
console.log('Saving customer number = ' + customer_number);
ticketRecord.setValue({ fieldId: 'custrecord_cust_number', value: customer_number });
// Save Enquiry status
var enquiry_status_val = $('#enquiry_status option:selected').val();
if (!isNullorEmpty(enquiry_status_val)) {
ticketRecord.setValue({ fieldId: 'custrecord_enquiry_status', value: enquiry_status_val });
}
var attachments_hyperlink = $('#attachments').val();
if (!isNullorEmpty(attachments_hyperlink)) {
ticketRecord.setValue({ fieldId: 'custrecord_mp_ticket_attachments', value: attachments_hyperlink });
}
// Save Ticket Label
var label = $('#label_status option:selected').val();
if (!isNullorEmpty(label)) {
ticketRecord.setValue({ fieldId: 'custrecord_ticket_label', value: label });
}
//Save Enquiry medium
var enquiry_medium = $('#enquiry_status option:selected').val();
if (!isNullorEmpty(enquiry_medium)) {
ticketRecord.setValue({ fieldId: 'custrecord_enquiry_medium', value: enquiry_medium });
}
var total_enquiry_count = 0;
if (!isNullorEmpty($('#enquiry_count_by_chat').val())) {
total_enquiry_count += parseInt($('#enquiry_count_by_chat').val());
}
if (!isNullorEmpty($('#enquiry_count_by_phone').val())) {
total_enquiry_count += parseInt($('#enquiry_count_by_phone').val());
}
if (!isNullorEmpty($('#enquiry_count_by_email').val())) {
total_enquiry_count += parseInt($('#enquiry_count_by_email').val());
}
ticketRecord.setValue({ fieldId: 'custrecord_enquiry_count', value: total_enquiry_count });
var enquiry_count_by_chat = $('#enquiry_count_by_chat').val();
if (!isNullorEmpty(enquiry_count_by_chat)) {
ticketRecord.setValue({ fieldId: 'custrecord_chat_enquiry_count', value: enquiry_count_by_chat });
}
var enquiry_count_by_phone = $('#enquiry_count_by_phone').val();
if (!isNullorEmpty(enquiry_count_by_phone)) {
ticketRecord.setValue({ fieldId: 'custrecord_phone_enquiry_count', value: enquiry_count_by_phone });
}
var enquiry_count_by_email = $('#enquiry_count_by_email').val();
if (!isNullorEmpty(enquiry_count_by_email)) {
ticketRecord.setValue({ fieldId: 'custrecord_email_enquiry_count', value: enquiry_count_by_email });
}
var interaction_count_by_phone = $('#interaction_count_by_phone').val();
var interaction_count_by_email = $('#interaction_count_by_email').val();
if (isNullorEmpty(ticketRecord.getValue({ fieldId: 'custrecord_first_interaction_date' }))) {
if (!isNullorEmpty(interaction_count_by_email) || !isNullorEmpty(interaction_count_by_phone)) {
ticketRecord.setValue({ fieldId: 'custrecord_first_interaction_date', value: new Date() });
}
}
if (!isNullorEmpty(interaction_count_by_phone)) {
ticketRecord.setValue({ fieldId: 'custrecord_phone_interaction_count', value: interaction_count_by_phone });
}
if (!isNullorEmpty(interaction_count_by_email)) {
ticketRecord.setValue({ fieldId: 'custrecord_email_interaction_count', value: interaction_count_by_email });
}
//Check Enquiry is Selected
if (isNullorEmpty(enquiry_count_by_chat) && isNullorEmpty(enquiry_count_by_phone) && isNullorEmpty(enquiry_count_by_email)) {
showAlert('Please select an Enquiry Type<br>');
return false;
} else if (total_enquiry_count == 0) {
showAlert('Please select an Enquiry Type<br>');
return false;
}
//Save Medium list
saveMediumList(enquiry_count_by_chat, enquiry_count_by_phone, enquiry_count_by_email, ticketRecord);
ticketRecord = setTicketStatus(ticketRecord);
ticketRecord = setCreator(ticketRecord);
ticketRecord.setValue({ fieldId: 'altname', value: selector_number });
var owner_email_list = $('#owner option:selected').map(function () {
return $(this).data('email')
});
owner_email_list = $.makeArray(owner_email_list);
var zee_id = currRec.getValue({ fieldId: 'custpage_zee_id' });
ticketRecord.setValue({ fieldId: 'custrecord_zee', value: zee_id });
if (!isNullorEmpty(selector_type)) {
switch (selector_type) {
case 'barcode_number':
ticketRecord.setValue({ fieldId: 'custrecord_barcode_number', value: selector_id });
// Save Reminder date
var reminder_date = $('#reminder').val();
if (!isNullorEmpty(reminder_date)) {
reminder_date = new Date(reminder_date);
console.log(reminder_date);
reminder_date = format.parse({ value: reminder_date, type: format.Type.DATE });
console.log("rem date", reminder_date);
ticketRecord.setValue({ fieldId: 'custrecord_reminder', value: reminder_date });
}
break;
case 'invoice_number':
ticketRecord.setValue({ fieldId: 'custrecord_invoice_number', value: selector_id });
var customer_id = currRec.getValue({ fieldId: 'custpage_customer_id' });
ticketRecord.setValue({ fieldId: 'custrecord_customer1', value: customer_id });
if (isFinanceRole(userRole)) {
var daytodayemail = $('#daytodayemail').val();
var daytodayphone = $('#daytodayphone').val();
var accountsemail = $('#accountsemail').val();
var accountsphone = $('#accountsphone').val();
var selected_invoice_method_id = $('#invoice_method option:selected').val();
var accounts_cc_email = $('#accounts_cc_email').val();
var mpex_po_number = $('#mpex_po_number').val();
var customer_po_number = $('#customer_po_number').val();
var customer_terms = $('#customers_terms').val();
var selected_invoice_cycle_id = $('#mpex_invoicing_cycle option:selected').val();
var customerRecord = record.load({ type: 'customer', id: customer_id });
customerRecord.setValue({ fieldId: 'custentity_email_service', value: daytodayemail });
customerRecord.setValue({ fieldId: 'phone', value: daytodayphone });
customerRecord.setValue({ fieldId: 'email', value: accountsemail });
customerRecord.setValue({ fieldId: 'altphone', value: accountsphone });
customerRecord.setValue({ fieldId: 'custentity_invoice_method', value: selected_invoice_method_id });
customerRecord.setValue({ fieldId: 'custentity_accounts_cc_email', value: accounts_cc_email });
customerRecord.setValue({ fieldId: 'custentity_mpex_po', value: mpex_po_number });
customerRecord.setValue({ fieldId: 'custentity11', value: customer_po_number });
customerRecord.setValue({ fieldId: 'custentity_finance_terms', value: customer_terms });
customerRecord.setValue({ fieldId: 'custentity_mpex_invoicing_cycle', value: selected_invoice_cycle_id });
customerRecord.save({})
// Save Reminder date
var reminder_date = $('#reminder').val();
if (!isNullorEmpty(reminder_date)) {
reminder_date = new Date(reminder_date);
reminder_date = format.parse({
value: reminder_date,
type: format.Type.DATE
});
ticketRecord.setValue({ fieldId: 'custrecord_reminder', value: reminder_date });
}
}
break;
case 'customer_issue':
var screenshot_image = currRec.getValue({ fieldId: 'custpage_ss_image' });
if (!isNullorEmpty(screenshot_image)) {
ticketRecord.setValue({ fieldId: 'custrecord_screenshot', value: screenshot_image });
}
var customer_id = currRec.getValue({ fieldId: 'custpage_customer_id' });
if (!isNullorEmpty(customer_id)) {
ticketRecord.setValue({ fieldId: 'custrecord_customer1', value: customer_id });
}
var customer_issue_type = $('#selector_value').val();
if (!isNullorEmpty(customer_issue_type)) {
ticketRecord.setValue({ fieldId: 'custrecord_customer_issue', value: customer_issue_type });
}
var login_email_used = $('#login_email_text').val();
if (!isNullorEmpty(login_email_used)) {
ticketRecord.setValue({ fieldId: 'custrecord_login_email', value: login_email_used });
}
var is_customer_number_email_sent = currRec.getValue({ fieldId: 'custpage_customer_number_email_sent' });
switch (customer_issue_type) {
case 'Customer App':
var phone_used = $('#phone_used').val();
if (!isNullorEmpty(phone_used)) {
ticketRecord.setValue({ fieldId: 'custrecord_phone_used', value: phone_used });
}
if (is_customer_number_email_sent == 'F' && !isNullorEmpty(ticket_id)) {
sendCustomerTicketEmail('', ticket_id, customer_number, selector_type, selector_number, '', '', login_email_used, '', '', owner_email_list);
ticketRecord.setValue({ fieldId: 'custrecord_customer_number_email_sent', value: true });
}
break;
case 'Customer Portal':
var browser = $("#browser_value option:selected").val();
if (!isNullorEmpty(browser)) {
ticketRecord.setValue({ fieldId: 'custrecord_browser', value: browser });
}
var os_used = $('#os_value option:selected').val();
if (!isNullorEmpty(os_used)) {
ticketRecord.setValue({ fieldId: 'custrecord_operating_system', value: os_used });
}
if (is_customer_number_email_sent == 'F' && !isNullorEmpty(ticket_id)) {
sendCustomerTicketEmail('', ticket_id, customer_number, selector_type, selector_number, $("#browser_value option:selected").text(), $('#os_value option:selected').text(), login_email_used, '', '', owner_email_list);
ticketRecord.setValue({ fieldId: 'custrecord_customer_number_email_sent', value: true });
}
break;
case 'Update Label':
var sender_name = $('#sender_name_text').val();
if (!isNullorEmpty(sender_name)) {
ticketRecord.setValue({ fieldId: 'custrecord_sender_name', value: sender_name });
}
var sender_phone = $('#sender_phone_text').val();
if (!isNullorEmpty(sender_phone)) {
ticketRecord.setValue({ fieldId: 'custrecord_sender_phone', value: sender_phone });
}
if (is_customer_number_email_sent == 'F' && !isNullorEmpty(ticket_id)) {
sendCustomerTicketEmail('', ticket_id, customer_number, selector_type, selector_number, '', '', login_email_used, sender_name, sender_phone, owner_email_list);
ticketRecord.setValue({ fieldId: 'custrecord_customer_number_email_sent', value: true });
}
break;
}
break;
}
}
ticketRecord = updateIssues(ticketRecord);
//Owner
var owner_list = new Array;
$('#owner option:selected').each(function () {
owner_list.push($(this).val());
});
if (!isNullorEmpty(ticket_id)) {
// Send email to new owners.
var old_owner_list = ticketRecord.getValue({ fieldId: 'custrecord_owner' });
if (!isNullorEmpty(old_owner_list)) {
var only_new_owner_ids = [];
var only_new_owner_email_address = [];
owner_list.forEach(function (new_owner_id) {
if (old_owner_list.indexOf(new_owner_id) == -1) {
only_new_owner_ids.push(new_owner_id);
only_new_owner_email_address.push($('#owner [value="' + new_owner_id + '"]').data('email'));
}
})
} else {
var only_new_owner_ids = owner_list;
var only_new_owner_email_address = [];
owner_list.forEach(function (owner_id) {
only_new_owner_email_address.push($('#owner [value="' + owner_id + '"]').data('email'));
})
}
// If there is an issue, all the owners have already received an email.
if (selector_issue == 'F' && (!isNullorEmpty(only_new_owner_email_address))) {
var email_sent = sendInformationEmailTo(selector_type, only_new_owner_email_address, false);
if (!email_sent) {
return false;
}
} else if (selector_type == 'customer_issue') {
var login_email_used = $('#login_email_text').val();
var customer_issue_type = $('#selector_value').val();
switch (customer_issue_type) {
case 'Customer App':
var phone_used = $('#phone_used').val();
var os_used = $('#os_value option:selected').val();
var browser = $("#browser_value option:selected").val()
sendCustomerTicketEmail('', ticket_id, customer_number, selector_type, selector_number, $("#browser_value option:selected").text(), $('#os_value option:selected').text(), login_email_used, '', '', only_new_owner_email_address);
break;
case 'Customer Portal':
var browser = $('#browser_value').val();
sendCustomerTicketEmail('', ticket_id, customer_number, selector_type, selector_number, $("#browser_value option:selected").text(), '', login_email_used, '', '', only_new_owner_email_address);
break;
case 'Update Label':
var sender_phone = $('#sender_phone_text').val();
var sender_name = $('#sender_name_text').val();
sendCustomerTicketEmail('', ticket_id, customer_number, selector_type, selector_number, '', '', login_email_used, sender_name, sender_phone, only_new_owner_email_address);
break;
}
}
}
// Save Owner list
console.log(owner_list);
ticketRecord.setValue({ fieldId: 'custrecord_owner', value: owner_list });
console.log("oList", ticketRecord.getValue({ fieldId: 'custrecord_owner' }));
//cxcxc
// Save Comment
switch (selector_type) {
case 'barcode_number':
var comment = $('#comment').val();
break;
case 'invoice_number':
var comment = ticketRecord.getValue({ fieldId: 'custrecord_comment' });
if (isNullorEmpty(comment)) {
comment = ''
};
var selected_title = $('#user_note_title option:selected').text();
var usernote_textarea = $('#user_note_textarea').val();
var date = new Date;
var date_time_now = format.parse({ value: date, type: format.Type.DATETIMETZ });
var date_now = format.parse({ value: date, type: format.Type.DATE });
var time_now = format.parse({ value: date, type: format.Type.TIMEOFDAY });
if (!isNullorEmpty(usernote_textarea)) {
if (!isNullorEmpty(comment)) {
comment += '\n';
}
var usernote = '[' + selected_title + '] - [' + userName + '] - [' + date_time_now + '] - ' + usernote_textarea;
// Save usernote on Customer record
var userNote = record.create({
type: 'note',
});
userNote.setValue({ fieldId: 'title', value: selected_title });
userNote.setValue({ fieldId: 'notedate', value: date_now });
userNote.setValue({ fieldId: 'time', value: time_now });
userNote.setValue({ fieldId: 'note', value: usernote_textarea });
userNote.setValue({ fieldId: 'entity', value: customer_id });
if (!isNullorEmpty(customer_id)) {
userNote.save({})
}
comment += usernote;
}
break;
case 'customer_issue':
var comment = $('#comment').val();
break;
}
if (!isNullorEmpty(comment)) {
var original_comment = ticketRecord.getValue({ fieldId: 'custrecord_comment' });
var total_comment = $('#comment').val();
var new_comment = total_comment.split(original_comment).join('');
var new_comment = total_comment.split(original_comment).join('');
var new_comment2 = new_comment.split("\n").join('');
var date_netsuite = format.format({
value: new Date(),
type: format.Type.DATETIME
});
console.log("new_comment", new_comment);
console.log("new_comment2", new_comment2);
var comment_with_date = total_comment;
if (!isNullorEmpty(new_comment2)) {
comment_with_date = "\n" + original_comment + "\n" + date_netsuite + " - " + new_comment2 + "\n";
}
console.log('comment_with_date', comment_with_date);
ticketRecord.setValue({ fieldId: 'custrecord_comment', value: comment_with_date });
}
var ticket_id = ticketRecord.save({
enableSourcing: true,
});
currRec.setValue({ fieldId: 'custpage_ticket_id', value: ticket_id });
if (!isNullorEmpty(selector_id) && (selector_type == 'barcode_number')) {
try {
var list_toll_issues = new Array;
$('#toll_issues option:selected').each(function () {
list_toll_issues.push($(this).val());
});
var barcodeRecord = record.load({ type: 'customrecord_customer_product_stock', id: selector_id });
console.log("ticket_id", ticket_id);
console.log("list_toll_issues", list_toll_issues);
barcodeRecord.setValue({ fieldId: 'custrecord_mp_ticket', value: ticket_id });
barcodeRecord.setValue({ fieldId: 'custrecord_cust_prod_stock_toll_issues ', value: list_toll_issues });
var rec_email = $('#receiveremail').val();
var rec_name = $('#receivername').val();
var rec_state = $('#receiverstate').val();
var rec_zip = $('#receiverzip').val();
var rec_addr1 = $('#receiveraddr1').val();
var rec_addr2 = $('#receiveraddr2').val();
var rec_city = $('#receiversuburb').val();
var rec_phone = $('#receiverphone').val();
//Check if Rec details are to be updated
if (!$("#receiveremail").is(":disabled")) {
if (!isNullorEmpty(rec_email)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_email', value: rec_email });
}
if (!isNullorEmpty(rec_name)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_name', value: rec_name });
}
if (!isNullorEmpty(rec_state)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_state', value: rec_state });
}
if (!isNullorEmpty(rec_zip)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_postcode', value: rec_zip });
}
if (!isNullorEmpty(rec_addr1)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_addr1', value: rec_addr1 });
}
if (!isNullorEmpty(rec_addr2)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_addr2', value: rec_addr2 });
}
if (!isNullorEmpty(rec_city)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_suburb', value: rec_city });
}
if (!isNullorEmpty(rec_phone)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_phone', value: rec_phone });
}
}
barcodeRecord.save({
enableSourcing: true,
});
} catch (e) {
//if (e instanceof error.SuiteScriptError) {
// if (e.name == "SSS_MISSING_REQD_ARGUMENT") {
console.log('Error to load the barcode record with barcode_id : ' + selector_id);
// }
//}
}
}
return true;
}
/**
* Triggered by a click on the button 'UPDATE CLOSE TICKET' ('#close_ticket')
* Set the date of closure, and the status as "Closed".
*/
function updateCloseTicket() {
console.log('In update&close function');
var date = new Date;
var dnow = format.parse({ value: date, type: format.Type.DATETIMETZ });
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
ticket_id = parseInt(ticket_id);
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
ticketRecord.setValue({ fieldId: 'custrecord_date_closed', value: dnow });
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 3 });
ticketRecord.setValue({ fieldId: 'custrecord_mp_ticket_customer_status', value: 5 });
ticketRecord.setValue({ fieldId: 'custrecord_reminder', value: null });
console.log('All values have been set part1');
// Save issues and resolved issues
ticketRecord = updateIssues(ticketRecord);
var ticket_name = ticketRecord.getText({ fieldId: 'name' });
var customer_barcode_number = ticketRecord.getValue({ fieldId: 'custrecord_barcode_number' });
var customer_id = ticketRecord.getValue({ fieldId: 'custrecord_customer1' });
try {
var barcodeRecord = record.load({
type: 'customrecord_customer_product_stock',
id: customer_barcode_number,
});
var receiveremail = barcodeRecord.getValue({ fieldId: 'custrecord_receiver_email' });
var barcodeName = barcodeRecord.getValue({ fieldId: 'name' });
console.log('All values have been set part2');
//Send Email To Customer
if (!isNullorEmpty(receiveremail)) {
sendCustomerEscalateEmail('MailPlus [' + ticket_name + '] - Ticket Closed - ' + barcodeName, [receiveremail], 114, customer_id);
}
} catch (e) {
console.log("Failed to load barcode because no customer linked");
}
console.log('Email sent');
ticketRecord.save({
enableSourcing: true,
})
console.log('Redirecting to edit tickets page');
// Redirect to the "View MP Tickets" page
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_edit_ticket_2',
scriptId: 'customscript_sl_edit_ticket_2',
})
var upload_url = baseURL + output;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
}
function closeTicket(selector_type, status_num) {
if (selector_type == "customer_issue") {
closeCustIssueTicket(selector_type, status_num);
} else {
closeBarcodeTicket()
}
}
/**
* Triggered by a click on the button 'CLOSE TICKET' ('#close_ticket')
* Set the date of closure, and the status as "Closed".
*/
function closeBarcodeTicket() {
if (confirm("Are you sure you want to close this ticket?\n\nThis action cannot be undone.")) {
var date = new Date;
var dnow = format.parse({ value: date, type: format.Type.DATETIMETZ });
updateSaveRecord();
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
ticket_id = parseInt(ticket_id);
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
var customer_id = ticketRecord.getValue({ fieldId: 'custrecord_customer1' });
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 3 });
ticketRecord.setValue({ fieldId: 'custrecord_date_closed', value: dnow });
ticketRecord.setValue({ fieldId: 'custrecord_mp_ticket_customer_status', value: 5 });
ticketRecord.setValue({ fieldId: 'custrecord_reminder', value: null });
// Save issues and resolved issues
ticketRecord = updateIssues(ticketRecord);
var ticket_name = ticketRecord.getText({ fieldId: 'name' });
var customer_barcode_number = ticketRecord.getValue({ fieldId: 'custrecord_barcode_number' });
var customer_id = ticketRecord.getValue({ fieldId: 'custrecord_customer1' });
try {
var barcodeRecord = record.load({
type: 'customrecord_customer_product_stock',
id: customer_barcode_number,
});
var receiveremail = barcodeRecord.getValue({ fieldId: 'custrecord_receiver_email' });
var barcodeName = barcodeRecord.getValue({ fieldId: 'name' });
//Send Email To Customer
// if (!isNullorEmpty(receiveremail)) {
// sendCustomerEscalateEmail('MailPlus [' + ticket_name + '] - Ticket Closed - ' + barcodeName, [receiveremail], 114, customer_id);
// }
} catch (e) {
console.log("Failed to load barcode because no customer linked");
}
ticketRecord.save({
enableSourcing: true,
})
// Redirect to the "View MP Tickets" page
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_edit_ticket_2',
scriptId: 'customscript_sl_edit_ticket_2',
})
var upload_url = baseURL + output;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
}
}
function closeCustIssueTicket(selector_type, status_num) {
if (confirm("Are you sure you want to close this ticket?\n\nThis action cannot be undone.")) {
var ticket_id = parseInt(currRec.getValue({ fieldId: 'custpage_ticket_id' }));
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
var customer_id = ticketRecord.getValue({ fieldId: 'custrecord_customer1' });
var login_email = $('#login_email_text').val();
var customer_number = $('#customer_number_value').val().trim();
var creator_id = ticketRecord.getValue({ fieldId: 'custrecord_creator' });
var escalated_to_it = ticketRecord.getValue({ fieldId: 'custrecord_date_escalated_it' });
if (isNullorEmpty(login_email)) {
console.log('No LOGIN EMAIL');
showAlert('Please enter a valid Login Email');
return false;
}
if (isNullorEmpty(customer_number) && creator_id == 112209 && !isNullorEmpty(escalated_to_it) && selector_type == "customer_issue" && !isNullorEmpty(ticket_id)) {
console.log('CUSTOMER NUMBER MISSING');
showAlert('Please enter a Customer Number');
return false;
}
updateSaveRecord();
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
var date = new Date;
var dnow = format.parse({ value: date, type: format.Type.DATETIMETZ });
ticketRecord.setValue({ fieldId: 'custrecord_date_closed', value: dnow });
if (isNullorEmpty(status_num)) {
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 15 });
sendCustomerEscalateEmail('MailPlus [MPSD' + ticket_id + '] - Your IT ticket has been resolved - Customer Portal', [login_email], 121, customer_id);
} else {
if (status_num == 15) {
sendCustomerEscalateEmail('MailPlus [MPSD' + ticket_id + '] - Your IT ticket has been resolved - Customer Portal', [login_email], 121, customer_id);
}
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: status_num });
}
ticketRecord.setValue({ fieldId: 'custrecord_mp_ticket_customer_status', value: 5 });
ticketRecord.setValue({ fieldId: 'custrecord_reminder', value: null });
// Save issues and resolved issues
ticketRecord = updateIssues(ticketRecord);
var customer_id = ticketRecord.getValue({ fieldId: 'custrecord_customer1' });
ticketRecord.save({
enableSourcing: true,
});
// Redirect to the "View MP Tickets" page
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_edit_ticket_2',
scriptId: 'customscript_sl_edit_ticket_2',
})
var upload_url = baseURL + output;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
}
}
/**
* Triggered by a click on the button 'CLOSE TICKET' ('#close_ticket')
* Set the date of closure, and the status as "Closed".
*/
function closeNewTicket() {
if (confirm("Are you sure you want to close this ticket and open a new ticket?\n\nThis action cannot be undone.")) {
updateSaveRecord();
var date = new Date;
var dnow = format.parse({ value: date, type: format.Type.DATETIMETZ });
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
ticket_id = parseInt(ticket_id);
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
ticketRecord.setValue({ fieldId: 'custrecord_date_closed', value: dnow });
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 3 });
ticketRecord.setValue({ fieldId: 'custrecord_mp_ticket_customer_status', value: 5 });
ticketRecord.setValue({ fieldId: 'custrecord_reminder', value: null });
// Save issues and resolved issues
ticketRecord = updateIssues(ticketRecord);
var ticket_name = ticketRecord.getText({ fieldId: 'name' });
var customer_barcode_number = ticketRecord.getValue({ fieldId: 'custrecord_barcode_number' });
var customer_id = ticketRecord.getValue({ fieldId: 'custrecord_customer1' });
try {
var barcodeRecord = record.load({
type: 'customrecord_customer_product_stock',
id: customer_barcode_number,
});
var receiveremail = barcodeRecord.getValue({ fieldId: 'custrecord_receiver_email' });
var barcodeName = barcodeRecord.getValue({ fieldId: 'name' });
//Send Email To Customer
if (!isNullorEmpty(receiveremail)) {
sendCustomerEscalateEmail('MailPlus [' + ticket_name + '] - Ticket Closed - ' + barcodeName, [receiveremail], 114, customer_id);
}
} catch (e) {
console.log("Failed to load barcode because no customer linked");
}
ticketRecord.save({
enableSourcing: true,
})
// Redirect to the Open New Ticket" page
// var output = url.resolveScript({
// deploymentId: 'customdeploy_sl_edit_ticket_2',
// scriptId: 'customscript_sl_edit_ticket_2',
// })
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_open_ticket_2',
scriptId: 'customscript_sl_open_ticket_2',
});
var upload_url = baseURL + output;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
}
}
/**
* Triggered by a click on the button 'CLOSE TICKET - LOST ITEM' ('#close_ticket_lost')
* Set the date of closure, and the status as "Closed - Lost Item".
*/
function closeTicketLost() {
if (confirm("Are you sure you want to close this ticket and set it as Closed-Lost?\n\nThis action cannot be undone.")) {
updateSaveRecord();
var date = new Date;
var dnow = format.parse({ value: date, type: format.Type.DATETIMETZ });
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
ticket_id = parseInt(ticket_id);
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
ticketRecord.setValue({ fieldId: 'custrecord_date_closed', value: dnow });
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 9 });
ticketRecord.setValue({ fieldId: 'custrecord_mp_ticket_customer_status', value: 5 });
ticketRecord.setValue({ fieldId: 'custrecord_reminder', value: null });
// Save issues and resolved issues
ticketRecord = updateIssues(ticketRecord);
ticketRecord.save({
enableSourcing: true,
});
var ticket_name = ticketRecord.getText({ fieldId: 'name' });
var customer_barcode_number = ticketRecord.getValue({ fieldId: 'custrecord_barcode_number' });
var customer_id = ticketRecord.getValue({ fieldId: 'custrecord_customer1' });
var barcodeRecord = record.load({
type: 'customrecord_customer_product_stock',
id: customer_barcode_number,
});
var receiveremail = barcodeRecord.getValue({ fieldId: 'custrecord_receiver_email' });
var barcodeName = barcodeRecord.getValue({ fieldId: 'name' });
//Send Email To Customer
if (!isNullorEmpty(receiveremail)) {
sendCustomerEscalateEmail('MailPlus [' + ticket_name + '] - Lost In Transit - ' + barcodeName, [receiveremail], 113, customer_id);
}
var product_order = barcodeRecord.getValue({ fieldId: 'custrecord_prod_stock_prod_order' });
var invoice = barcodeRecord.getValue({ fieldId: 'custrecord_prod_stock_invoice' });
var userNoteId = barcodeRecord.getValue({ fieldId: 'recordid' });
console.log("Invoice", invoice);
console.log("product order", product_order);
var params = {
ticket_id: parseInt(ticket_id),
selector_number: barcodeName,
selector_type: 'barcode_number'
};
params = JSON.stringify(params);
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_open_ticket_2',
scriptId: 'customscript_sl_open_ticket_2',
});
var ticket_url = baseURL + output + '&custparam_params=' + params;
//CREDIT MEMO SECTION
if (!isNullorEmpty(invoice) && isNullorEmpty(product_order)) {
//Error- Send Email to Ankith
body = "There's an error with the barcode as only the Invoice field is filled and the Product Order field is not (within the barcode record). Please see below barcode details\n\nMP Ticket: " + ticket_name + '\nBarcode: ' + barcodeName + '\nProduct Order: ' + product_order + '\nTicket URL: ' + ticket_url;
email.send({
author: 112209,
body: body,
recipients: ['kenaa@example.com', 'nnheo@example.com'],
subject: "Test Error MPEX Barcode Credit- LIT " + barcodeName,
relatedRecords: { entityId: customer_id },
});
} else if (!isNullorEmpty(invoice) && !isNullorEmpty(product_order)) {
//SEND EMAIL TO FIONA + POPIE --> change to raine after mat leave
body = 'MP Ticket: ' + ticket_name + '\nBarcode: ' + barcodeName + '\nProduct Order: ' + product_order + '\nInvoice: ' + invoice + '\nTicket URL: ' + ticket_url;
email.send({
author: 112209,
body: body,
recipients: ['kenaa@example.com', 'envkt@example.com', 'hzdkv@example.com'],
subject: "MPEX Barcode Credit- LIT " + barcodeName,
relatedRecords: { entityId: customer_id }
})
} else {
//SEND EMAIL TO FIONA
console.log("in here");
body = 'MP Ticket: ' + ticket_name + '\nBarcode: ' + barcodeName + '\nProduct Order: ' + product_order + '\nTicket URL: ' + ticket_url;
email.send({
author: 112209,
body: body,
recipients: ['kenaa@example.com', 'envkt@example.com'],
subject: "MPEX Barcode Credit- LIT " + barcodeName,
relatedRecords: { entityId: customer_id }
})
}
// Create User Note under Barcode Record
var userNote = record.create({
type: record.Type.NOTE,
isDynamic: true,
});
// Record Type i.e Cust Product Stock
userNote.setValue({ fieldId: 'recordtype', value: 1014 });
// Record ID
userNote.setValue({ fieldId: 'record', value: parseInt(userNoteId) });
//Title
userNote.setValue({ fieldId: 'title', value: 'Barcode Status- LIT' });
//Memo
userNote.setValue({ fieldId: 'note', value: 'Barcode ' + barcodeName + ' has been set to status Lost in Transit' });
userNote.save({
enableSourcing: true,
ignoreMandatoryFields: true
});
// Redirect to the "View MP Tickets" page
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_edit_ticket_2',
scriptId: 'customscript_sl_edit_ticket_2',
})
var upload_url = baseURL + output;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
}
}
/**
* Triggered by a click on the button 'CLOSE UNALLOCATED TICKET' ('#close_unallocated_ticket')
* Set the date of closure, and the status as "Closed - Unallocated".
*/
function closeUnallocatedTicket() {
if (confirm("Are you sure you want to close this ticket?\n\nThis action cannot be undone.")) {
updateSaveRecord();
var date = new Date;
var dnow = format.parse({ value: date, type: format.Type.DATETIMETZ });
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
ticket_id = parseInt(ticket_id);
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
ticketRecord.setValue({ fieldId: 'custrecord_date_closed', value: dnow });
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 8 });
ticketRecord.setValue({ fieldId: 'custrecord_mp_ticket_customer_status', value: 5 });
ticketRecord.setValue({ fieldId: 'custrecord_reminder', value: null });
// Save issues and resolved issues
ticketRecord = updateIssues(ticketRecord);
ticketRecord.save({
enableSourcing: true,
});
// Redirect to the "View MP Tickets" page
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_edit_ticket_2',
scriptId: 'customscript_sl_edit_ticket_2',
})
var upload_url = baseURL + output;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
}
}
/**
* Set the status of the ticket based on the MP ticket Values.
* @param {nlobjRecord} ticketRecord
* @returns {nlobjRecord} ticketRecord
*/
function setTicketStatus(ticketRecord) {
var current_status = ticketRecord.getValue({ fieldId: 'custrecord_ticket_status' });
var list_mp_ticket_issues = new Array;
$('#mp_issues option:selected').each(function () {
list_mp_ticket_issues.push($(this).val());
});
ticketRecord.setValue({ fieldId: 'custrecord_mp_ticket_customer_status', value: 1 });
if (currRec.getValue({ fieldId: 'custpage_selector_issue' }) == 'T') {
//Set status to escalated
//console.log("Changing status to escalated");
//ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 10 });
} else if (isNullorEmpty(current_status)) {
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 1 });
} else if (list_mp_ticket_issues.length != 0) {
var it_issue = false;
var other_issue = '0';
list_mp_ticket_issues.forEach(function (mp_ticket_issue_value) {
if (mp_ticket_issue_value < 5) {
it_issue = true;
} else {
other_issue = mp_ticket_issue_value;
}
});
if (it_issue) {
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 4 });
} else if (other_issue != '0') {
switch (other_issue) {
case '5': // Operational Issue
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 5 });
break;
case '6': // Finance Issue
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 6 });
break;
case '7': // Customer Service Issue
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 2 });
break;
}
}
} else {
// If there are no more MP Ticket issues,
if (current_status >= 4) {
var email_sent = ticketRecord.getValue({ fieldId: 'custrecord_email_sent' });
console.log(email_sent);
if (email_sent) {
//If an email has ever been sent to the customer, the status is updated to 'In progress - Customer service'
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 2 });
} else {
// If no email has ever been sent to the customer, the status is updated to 'Open'
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 1 });
}
}
}
return ticketRecord;
}
/**
* Set the creator of the ticket if there is none.
* @param {nlobjRecord} ticketRecord
* @returns {nlobjRecord} ticketRecord
*/
function setCreator(ticketRecord) {
var creator_id = ticketRecord.getValue({ fieldId: 'custrecord_creator' });
if (isNullorEmpty(creator_id)) {
var user_id = parseInt(runtime.getCurrentUser().id);
ticketRecord.setValue({ fieldId: 'custrecord_creator', value: user_id });
}
return ticketRecord;
}
/**
* If we work with a barcode ticket, the TOLL Issues and MP Ticket Issues are added to the record.
* If we work with an invoice ticket, the Invoice Issues are added to the record.
* If issues have been deleted from any of these fields, they are saved in the resolved fields.
* @param {nlobjRecord} ticketRecord
* @returns {nlobjRecord} ticketRecord
*/
function updateIssues(ticketRecord) {
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
switch (selector_type) {
case 'barcode_number':
// Save TOLL Issues
var list_toll_issues = new Array;
$('#toll_issues option:selected').each(function () {
list_toll_issues.push($(this).val());
});
// Save resolved TOLL Issues
if (!isNullorEmpty(ticket_id)) {
var old_list_toll_issues = ticketRecord.getValue({ fieldId: 'custrecord_toll_issues' });
if (!isNullorEmpty(old_list_toll_issues)) {
if (typeof (old_list_toll_issues) == "string") {
old_list_toll_issues = [old_list_toll_issues];
}
var list_resolved_toll_issues = ticketRecord.getValue({ fieldId: 'custrecord_resolved_toll_issues' });
if (isNullorEmpty(list_resolved_toll_issues)) {
list_resolved_toll_issues = new Array;
} else if (typeof (list_resolved_toll_issues) == "string") {
list_resolved_toll_issues = [list_resolved_toll_issues];
}
old_list_toll_issues.forEach(function (old_toll_issue) {
// If a TOLL issue of the old list is not in the new list,
// it means that the issue was resolved.
if (list_toll_issues.indexOf(old_toll_issue) == -1) {
list_resolved_toll_issues.push(old_toll_issue);
}
});
ticketRecord.setValue({ fieldId: 'custrecord_resolved_toll_issues', value: list_resolved_toll_issues });
}
}
console.log("list_toll_issues", list_toll_issues);
ticketRecord.setValue({ fieldId: 'custrecord_toll_issues', value: list_toll_issues });
break;
case 'invoice_number':
// Save Invoice Issues
var list_invoice_issues = new Array;
$('#invoice_issues option:selected').each(function () {
list_invoice_issues.push($(this).val());
});
// Save resolved INVOICE Issues
if (!isNullorEmpty(ticket_id)) {
var old_list_invoice_issues = ticketRecord.getValue({ fieldId: 'custrecord_invoice_issues' });
if (!isNullorEmpty(old_list_invoice_issues)) {
if (typeof (old_list_invoice_issues) == "string") {
old_list_invoice_issues = [old_list_invoice_issues];
}
var list_resolved_invoice_issues = ticketRecord.getValue({ fieldId: 'custrecord_resolved_invoice_issues' });
if (isNullorEmpty(list_resolved_invoice_issues)) {
list_resolved_invoice_issues = new Array;
} else if (typeof (list_resolved_invoice_issues) == "string") {
list_resolved_invoice_issues = [list_resolved_invoice_issues];
}
old_list_invoice_issues.forEach(function (old_invoice_issue) {
// If an invoice issue of the old list is not in the new list,
// it means that the issue was resolved.
if (list_invoice_issues.indexOf(old_invoice_issue) == -1) {
list_resolved_invoice_issues.push(old_invoice_issue);
}
});
ticketRecord.setValue({ fieldId: 'custrecord_resolved_invoice_issues', value: list_resolved_invoice_issues });
}
}
ticketRecord.setValue({ fieldId: 'custrecord_invoice_issues', value: list_invoice_issues });
break;
}
// Save MP Ticket Issues
var list_mp_ticket_issues = new Array;
$('#mp_issues option:selected').each(function () {
list_mp_ticket_issues.push($(this).val());
});
// Save resolved MP Ticket Issues
if (!isNullorEmpty(ticket_id) && selector_type != "customer_issue") {
var old_list_mp_ticket_issues = ticketRecord.getValue({ fieldId: 'custrecord_mp_ticket_issue' });
if (!isNullorEmpty(old_list_mp_ticket_issues)) {
old_list_mp_ticket_issues = Array.from(old_list_mp_ticket_issues);
var list_resolved_mp_ticket_issues = ticketRecord.getValue({ fieldId: 'custrecord_resolved_mp_ticket_issue' });
if (isNullorEmpty(list_resolved_mp_ticket_issues)) {
list_resolved_mp_ticket_issues = new Array;
} else {
list_resolved_mp_ticket_issues = Array.from(list_resolved_mp_ticket_issues);
}
old_list_mp_ticket_issues.forEach(function (old_mp_ticket_issue) {
// If a MP Ticket issue of the old list is not in the new list,
// it means that the issue was resolved.
if (list_mp_ticket_issues.indexOf(old_mp_ticket_issue) == -1) {
list_resolved_mp_ticket_issues.push(old_mp_ticket_issue);
}
});
ticketRecord.setValue({ fieldId: 'custrecord_resolved_mp_ticket_issue', value: list_resolved_mp_ticket_issues });
}
}
ticketRecord.setValue({ fieldId: 'custrecord_mp_ticket_issue', value: list_mp_ticket_issues });
return ticketRecord;
}
/**
* Triggered by a click on the button 'REOPEN TICKET' ('#reopen_ticket')
* Set the ticket record as active.
* Deletes the date of closure,
* Set the status as "Open".
*/
function reopenTicket() {
console.log("in reopen");
console.log("customer number");
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
ticket_id = parseInt(ticket_id);
var selector_number = currRec.getValue({ fieldId: 'custpage_selector_number' });
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
var customer_number = currRec.getValue({ fieldId: 'custpage_customer_number' });
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
ticketRecord.setValue({ fieldId: 'custrecord_date_closed', value: null });
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 1 });
ticketRecord.setValue({ fieldId: 'custrecord_mp_ticket_customer_status', value: 1 });
// Save Reminder date
setReminderDate();
var reminder_date = $('#reminder').val();
console.log("rem3", reminder_date);
if (!isNullorEmpty(reminder_date)) {
reminder_date = new Date(reminder_date);
reminder_date = format.parse({ value: reminder_date, type: format.Type.DATE });
ticketRecord.setValue({ fieldId: 'custrecord_reminder', value: reminder_date });
}
// Set new Creator and new Owner
ticketRecord.setValue({ fieldId: 'custrecord_creator', value: userId });
ticketRecord.setValue({ fieldId: 'custrecord_owner', value: [userId] });
ticketRecord.save({
enableSourcing: true,
});
// Reload the page
var params = {
ticket_id: parseInt(ticket_id),
selector_number: selector_number,
selector_type: selector_type,
customer_number: customer_number,
};
params = JSON.stringify(params);
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_open_ticket_2',
scriptId: 'customscript_sl_open_ticket_2',
});
var upload_url = baseURL + output + '&custparam_params=' + params;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
console.log("in reopen");
}
/**
* Lookup for the Credit Memo associated to an invoice.
* @returns {nlobjSearchResult[]} creditMemoResults
*/
function searchCreditMemo() {
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
if (selector_type == 'invoice_number') {
var selector_id = currRec.getValue({ fieldId: 'custpage_selector_id' });
var creditMemoResults = search.create({
type: 'creditmemo', filter: [
search.createFilter({
name: 'mainline',
operator: 'is',
values: 'T',
}),
search.createFilter({
name: 'createdfrom',
operator: 'is',
values: selector_id,
})
], columns: [
search.createColumn({ name: 'tranid', summary: 'group' }),
search.createColumn({ name: 'trandate', summary: 'group' }),
search.createColumn({ name: 'entity', summary: 'group' }),
search.createColumn({ name: 'createdfrom', summary: 'group' }),
search.createColumn({ name: 'internalid', summary: 'group' })
]
});
return creditMemoResults.run();
} else {
return null;
}
}
/**
* searchCreditMemo() searches for Credit Memos linked to the current invoice.
* If there are results, they are displayed in the table '#credit_memo'.
* Otherwise, the section containing the table is hidden.
* @param {Number} status_value
*/
function createCreditMemoRows(status_value) {
var inline_credit_memo_table_html = '';
var compid = (runtime.envType == "SANDBOX") ? '1048144_SB3' : '1048144';
console.log("sv", status_value);
var creditMemoResults = searchCreditMemo();
if (!isNullorEmpty(creditMemoResults)) {
$('.credit_memo').removeClass('hide');
creditMemoResults.each(function (creditMemoResult) {
console.log("CMR", creditMemoResult);
var credit_memo_number = creditMemoResult.getValue({ name: 'tranid', join: null, summary: 'group' });
var credit_memo_date = creditMemoResult.getValue({ name: 'trandate', join: null, summary: 'group' });
var credit_memo_customer_name = creditMemoResult.getText({ name: 'entity', join: null, summary: 'group' });
var credit_memo_customer_id = creditMemoResult.getValue({ name: 'entity', join: null, summary: 'group' });
var credit_memo_customer_link = baseURL + '/app/common/entity/custjob.nl?id=' + credit_memo_customer_id;
var credit_memo_created_from_id = creditMemoResult.getValue({ name: 'createdfrom', join: null, summary: 'group' });
var credit_memo_created_from = creditMemoResult.getText({ name: 'createdfrom', join: null, summary: 'group' });
var invoice_link = baseURL + '/app/accounting/transactions/custinvc.nl?id=' + credit_memo_created_from_id + '&compid=' + compid + '&cf=116&whence=';
var credit_memo_id = creditMemoResult.getText({ name: 'internalid', join: null, summary: 'group' });
var credit_memo_link = baseURL + '/app/accounting/transactions/custcred.nl?id=' + credit_memo_id + '&whence=';
var credit_memo_url = baseURL + '/app/accounting/print/hotprint.nl?regular=T&sethotprinter=T&formnumber=106&trantype=custcred&id=' + credit_memo_id + '&label=Credit+Memo&printtype=transaction';
var credit_memo_action_button = '<button class="btn btn-success add_cm glyphicon glyphicon-plus" type="button" data-toggle="tooltip" data-placement="right" data-cm-id="' + credit_memo_id + '" data-cm-url="' + credit_memo_url + '" title="Attach to email"></button>';
inline_credit_memo_table_html += '<tr class="text-center">';
inline_credit_memo_table_html += '<td headers="credit_memo_number"><a href="' + credit_memo_link + '">' + credit_memo_number + '</a></td>';
inline_credit_memo_table_html += '<td headers="credit_memo_date">' + credit_memo_date + '</td>';
inline_credit_memo_table_html += '<td headers="credit_memo_customer"><a href="' + credit_memo_customer_link + '">' + credit_memo_customer_name + '</td>';
inline_credit_memo_table_html += '<td headers="credit_memo_invoice_number"><a href="' + invoice_link + '">' + credit_memo_created_from + '</td>';
if (isTicketNotClosed(status_value)) {
inline_credit_memo_table_html += '<td headers="credit_memo_action">' + credit_memo_action_button + '</td>';
}
inline_credit_memo_table_html += '</tr>';
});
} else {
$('.credit_memo').addClass('hide');
}
$('#credit_memo tbody').html(inline_credit_memo_table_html);
// Each time the table is redrawn, we trigger tooltip for the new cells.
$('[data-toggle="tooltip"]').tooltip();
}
/**
* In the suitelet script, if the ticket record concerns an invoice,
* the associated usage reports id are saved.
* The files are loaded and their filenames and url are saved into the array of objects 'usage_report_array'.
* This array is parsed and if the ids are not null, a row is added to the '#usage_report' table.
* Otherwise, the section containing the table is hidden.
* @param {Number} status_value
*/
function createUsageReportRows(status_value) {
var inline_usage_report_table_html = '';
var usage_report_array = currRec.getValue({ fieldId: 'custpage_usage_report_array' });
usage_report_array = JSON.parse(usage_report_array);
console.log('usage_report_array : ', usage_report_array);
if (!isNullorEmpty(usage_report_array)) {
usage_report_array.forEach(function (usage_report_obj) {
var usage_report_id = usage_report_obj.id;
if (!isNullorEmpty(usage_report_id)) {
var usage_report_filename = usage_report_obj.name;
var usage_report_link = usage_report_obj.url;
var usage_report_action_button = '<button class="btn btn-success add_ur glyphicon glyphicon-plus" type="button" data-toggle="tooltip" data-placement="right" data-ur-id="' + usage_report_id + '" title="Attach to email"></button>';
inline_usage_report_table_html += '<tr class="text-center">';
inline_usage_report_table_html += '<td headers="usage_report_filename"><a href="' + usage_report_link + '">' + usage_report_filename + '</a></td>';
if (isTicketNotClosed(status_value)) {
inline_usage_report_table_html += '<td headers="usage_report_action">' + usage_report_action_button + '</td>';
}
inline_usage_report_table_html += '</tr>';
}
});
} else {
$('.usage_report').addClass('hide');
}
$('#usage_report tbody').html(inline_usage_report_table_html);
// Each time the table is redrawn, we trigger tooltip for the new cells.
$('[data-toggle="tooltip"]').tooltip();
}
/**
* Depending on the number of buttons at the end of the page, their width and offset should change.
* If there are 2 buttons, they have a width of 4 cols and an offset of 2 cols.
* If there are 3 buttons, they have a width of 4 cols.
* If there are 4 buttons, they have a width of 3 cols.
*/
function updateButtonsWidth() {
var nb_buttons = $('.close_reopen_submit_ticket_section .row div:not(.hide)').length;
$('.close_reopen_submit_ticket_section .row div').removeClass('col-xs-offset-2');
switch (nb_buttons) {
case 2:
$('.close_reopen_submit_ticket_section .row div').addClass('col-xs-4');
$('.close_reopen_submit_ticket_section .row div').removeClass('col-xs-3');
$('.close_reopen_submit_ticket_section .row div:not(.hide)').eq(0).addClass('col-xs-offset-2');
break;
case 3:
$('.close_reopen_submit_ticket_section .row div').addClass('col-xs-4');
$('.close_reopen_submit_ticket_section .row div').removeClass('col-xs-3');
break;
case 4:
$('.close_reopen_submit_ticket_section .row div').removeClass('col-xs-4');
$('.close_reopen_submit_ticket_section .row div').addClass('col-xs-3');
break;
}
}
/**
* Converts the selector field into either "Invoice number"/"Barcode number"/ "Customer App"
* @param {String} selector_name
*/
function setupSelectorInput(selector_name) {
$('#selector_text').text(selector_name);
switch (selector_name) {
case 'INVOICE NUMBER':
$('#selector_value').attr('placeholder', 'INV123456');
$('#selector_value').removeAttr('value');
$('#selector_value').removeAttr('disabled');
break;
case 'BARCODE NUMBER':
$('#selector_value').attr('placeholder', 'MPEN123456');
$('#selector_value').removeAttr('value');
$('#selector_value').removeAttr('disabled');
break;
case 'CUSTOMER APP':
$('#selector_text').text("CUSTOMER ISSUE");
$('#selector_value').attr('value', 'Customer App');
$('#selector_value').attr('disabled', 'disabled');
break;
case 'CUSTOMER PORTAL':
$('#selector_text').text("CUSTOMER ISSUE");
$('#selector_value').attr('value', 'Customer Portal');
$('#selector_value').attr('disabled', 'disabled');
break;
case 'UPDATE LABEL':
$('#selector_text').text("CUSTOMER ISSUE");
$('#selector_value').attr('value', 'Update Label');
$('#selector_value').attr('disabled', 'disabled');
break;
// case 'UPDATE CUSTOMER DETAILS':
// $('#selector_text').text("CUSTOMER ISSUE");
// $('#selector_value').attr('value', 'Update Customer Details');
// $('#selector_value').attr('disabled', 'disabled');
// break;
}
}
/**
* Format a date object to the string 'dd/mm/yyyy hh:mm [am/pm]'
* @param {Date} date
* @returns {String} date_string
*/
function formatDate(testDate) {
console.log('testDate: ' + testDate);
var responseDate = format.format({ value: testDate, type: format.Type.DATE });
console.log('responseDate: ' + responseDate);
return responseDate;
}
/**
* Converts the date string in the "invoice_date" table to the format of "date_selected".
* @param {String} invoice_date ex: '4/6/2020'
* @returns {String} date ex: '2020-06-04'
*/
function dateCreated2DateSelectedFormat(invoice_date) {
// date_created = '4/6/2020'
var date_array = invoice_date.split('/');
// date_array = ["4", "6", "2020"]
var year = date_array[2];
var month = date_array[1];
if (month < 10) {
month = '0' + month;
}
var day = date_array[0];
if (day < 10) {
day = '0' + day;
}
return year + '-' + month + '-' + day;
}
/**
* Calculates the reminder date based on the current date and the selector_type.
*/
function setReminderDate() {
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
var status_value = currRec.getValue({ fieldId: 'custpage_ticket_status_value' });
if (isNullorEmpty(ticket_id) || !isTicketNotClosed(status_value)) {
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
var today = new Date();
var today_day_in_month = today.getDate();
var today_day_in_week = today.getDay();
var today_month = today.getMonth();
var today_year = today.getFullYear();
switch (selector_type) {
case 'barcode_number':
var addNbDays = 1;
if (today_day_in_week == 5) {
addNbDays += 2;
}
break;
case 'invoice_number':
var addNbDays = 3;
if (today_day_in_week == 3 || today_day_in_week == 4 || today_day_in_week == 5) {
addNbDays += 2;
}
break;
}
var reminder_date = new Date(Date.UTC(today_year, today_month, today_day_in_month + addNbDays));
reminder_date = reminder_date.toISOString().split('T')[0];
} else {
ticket_id = parseInt(ticket_id);
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
var ticket_reminder_date = ticketRecord.getValue({ fieldId: 'custrecord_reminder' });
var reminder_date = '';
if (!isNullorEmpty(ticket_reminder_date)) {
ticket_reminder_date = format.parse({ value: ticket_reminder_date, type: format.Type.DATE });
var reminder_date_day_in_month = ticket_reminder_date.getDate();
var reminder_date_month = ticket_reminder_date.getMonth();
var reminder_date_year = ticket_reminder_date.getFullYear();
reminder_date = new Date(Date.UTC(reminder_date_year, reminder_date_month, reminder_date_day_in_month));
reminder_date = reminder_date.toISOString().split('T')[0];
}
}
$('#reminder').val(reminder_date);
}
/**
* Creates the inline HTML of the Credit Memo table,
* with a button for the attachments if the ticket is not closed.
* @param {Number} status_value
* @returns {String} inline_html_credit_memo_table
*/
function htmlCreditMemoTable(status_value) {
var inline_html_credit_memo_table = '<table cellpadding="15" id="credit_memo" class="table table-responsive table-striped contacts tablesorter" cellspacing="0" style="width: 100%;border: 0">';
inline_html_credit_memo_table += '<thead style="color: white;background-color: #379E8F;">';
inline_html_credit_memo_table += '<tr>';
inline_html_credit_memo_table += '<th style="vertical-align: middle;text-align: center;" id="credit_memo_number">';
inline_html_credit_memo_table += '<b>CREDIT #</b>';
inline_html_credit_memo_table += '</th>';
inline_html_credit_memo_table += '<th style="vertical-align: middle;text-align: center;" id="credit_memo_date">';
inline_html_credit_memo_table += '<b>DATE</b>';
inline_html_credit_memo_table += '</th>';
inline_html_credit_memo_table += '<th style="vertical-align: middle;text-align: center;" id="credit_memo_customer">';
inline_html_credit_memo_table += '<b>CUSTOMER</b>';
inline_html_credit_memo_table += '</th>';
inline_html_credit_memo_table += '<th style="vertical-align: middle;text-align: center;" id="credit_memo_invoice_number">';
inline_html_credit_memo_table += '<b>CREATED FROM</b>';
inline_html_credit_memo_table += '</th>';
if (isTicketNotClosed(status_value)) {
inline_html_credit_memo_table += '<th style="vertical-align: middle;text-align: center;" id="credit_memo_action">';
inline_html_credit_memo_table += '<b>ATTACH TO EMAIL</b>';
inline_html_credit_memo_table += '</th>';
}
inline_html_credit_memo_table += '</tr>';
inline_html_credit_memo_table += '</thead>';
inline_html_credit_memo_table += '<tbody></tbody>';
inline_html_credit_memo_table += '</table>';
return inline_html_credit_memo_table;
}
function htmlUsageReportTable(status_value) {
var inline_html_usage_report_table = '<table cellpadding="15" id="usage_report" class="table table-responsive table-striped contacts tablesorter" cellspacing="0" style="width: 100%;border: 0"><thead style="color: white;background-color: #379E8F;">';
inline_html_usage_report_table += '<tr>';
inline_html_usage_report_table += '<th style="vertical-align: middle;text-align: center;" id="usage_report_filename">';
inline_html_usage_report_table += '<b>FILE NAME</b>';
inline_html_usage_report_table += '</th>';
if (isTicketNotClosed(status_value)) {
inline_html_usage_report_table += '<th style="vertical-align: middle;text-align: center;" id="usage_report_action">';
inline_html_usage_report_table += '<b>ATTACH TO EMAIL</b>';
inline_html_usage_report_table += '</th>';
}
inline_html_usage_report_table += '</tr>';
inline_html_usage_report_table += '</thead>';
inline_html_usage_report_table += '<tbody></tbody>';
inline_html_usage_report_table += '</table>';
return inline_html_usage_report_table;
}
/**
* This function is triggered when a button is clicked to attach a file.
* It stores the file id in the right array of the object 'params_email'.
*/
function attachFileButton() {
$(this).toggleClass('btn-success');
$(this).toggleClass('btn-danger');
if ($(this).attr('id') == 'add_inv') {
$(this).find('span.glyphicon').toggleClass('glyphicon-minus');
$(this).find('span.glyphicon').toggleClass('glyphicon-plus');
} else {
$(this).toggleClass('glyphicon-minus');
$(this).toggleClass('glyphicon-plus');
}
// Tooltip seems to set the 'title' attribute to 'data-original-title'.
// The only way to have tooltip take into account the change of title is to modifiy the attribute 'data-original-title'.
// Using the jQuery method 'data()' doesn't work.
if ($(this).attr('data-original-title') == 'Attach to email') {
$(this).attr('data-original-title', 'Remove from email');
} else {
$(this).attr('data-original-title', 'Attach to email');
}
$('[data-toggle="tooltip"]').tooltip();
var attachment_id = '';
var attachment_ids_array_name = '';
if ($(this).hasClass('add_ur')) {
attachment_id = $(this).data('ur-id');
attachment_ids_array_name = 'attachments_usage_report_ids';
} else if ($(this).hasClass('add_cm')) {
attachment_id = $(this).data('cm-id');
attachment_ids_array_name = 'attachments_credit_memo_ids';
} else if ($(this).hasClass('add_inv')) {
attachment_id = $(this).data('inv-id');
attachment_ids_array_name = 'attachments_invoice_ids';
}
addIdToAttachmentList(attachment_ids_array_name, attachment_id);
}
/**
* Adds or remove the id of a record to be attached (or removed) to the email that will be sent in the function sendEmail();
* @param {String} attachment_ids_array_name
* @param {Number} id
*/
function addIdToAttachmentList(attachment_ids_array_name, id) {
var params_email = currRec.getValue({ fieldId: 'custpage_param_email' });
params_email = JSON.parse(params_email);
var attachment_ids_array = params_email[attachment_ids_array_name];
var index_of_id_elem = attachment_ids_array.indexOf(id);
if (index_of_id_elem == -1) {
attachment_ids_array.push(id);
} else {
attachment_ids_array.splice(index_of_id_elem, 1);
}
params_email[attachment_ids_array_name] = attachment_ids_array;
params_email = JSON.stringify(params_email);
currRec.setValue({ fieldId: 'custpage_param_email', value: params_email });
}
/**
* @param {Number} x
* @returns {String} The same number, formatted in Australian dollars.
*/
function financial(x) {
if (typeof (x) === 'string') {
x = parseFloat(x);
}
if (isNullorEmpty(x)) {
return "$0.00";
} else {
return x.toLocaleString('en-AU', {
style: 'currency',
currency: 'AUD'
});
}
}
/**
* Returns whether a ticket is closed or not based on its status value.
* @param {Number} status_value
* @returns {Boolean} is_ticket_closed
*/
function isTicketNotClosed(status_value) {
var is_ticket_not_closed = ((status_value != 3) && (status_value != 8)) ? true : false;
return is_ticket_not_closed;
}
/**
* Whether the user is from the finance team,
* or a Data Systems Co-ordinator, MailPlus Administration or Administrator user.
* @param {Number} userRole
* @returns {Boolean}
*/
function isFinanceRole(userRole) {
// 1001, 1031 and 1023 are finance roles
// 1032 is the Data Systems Co-ordinator role (to be deleted in prod)
// 1006 is the Mail Plus Administration role.
// 3 is the Administrator role.
return ((userRole == 1001 || userRole == 1031 || userRole == 1023) || ((userRole == 1032) || (userRole == 1006) || (userRole == 3)));
}
/**
* Whether the user is from the finance team.
* @param {Number} userRole
* @returns {Boolean}
*/
function isFinanceRoleOnly(userRole) {
// 1001, 1031 and 1023 are finance roles
return (userRole == 1001 || userRole == 1031 || userRole == 1023);
}
function validateEmail(email) {
var re = /^(([^<>()[\]\\.,;:\s@"]+(\.[^<>()[\]\\.,;:\s@"]+)*)|(".+"))@((\[[0-9]{1,3}\.[0-9]{1,3}\.[0-9]{1,3}\.[0-9]{1,3}\])|(([a-zA-Z\-0-9]+\.)+[a-zA-Z]{2,}))$/;
return re.test(String(email).toLowerCase());
}
function getBase64(file) {
return new Promise(function (resolve) {
var reader = new FileReader();
reader.onloadend = function () {
resolve(reader.result)
}
reader.readAsDataURL(file);
});
}
/**
* Function to get the next email reminder time.
* Adds +2 hours to the current date.
*/
function getNextReminderTime() {
var today = new Date();
//Adding 19 hours to PST will give Australia/ Sydney timezone
today.setHours(today.getHours() + 19);
var currentHours = today.getHours();
log.debug({ title: 'currentHours + 2', details: currentHours + 2 });
if (currentHours + 2 > 16) {
//Current hours + 2 hours is past 5. next reminder will be sent the next day at 9 am
today.setDate(today.getDate() + 1);
today.setHours(9);
today.setMinutes(0);
today.setSeconds(0);
} else if (currentHours + 2 < 9) {
//Current hours + 2 hours is before 9 am. Edge case but this is unlikely to happen since script does not run outside 9-5
today.setHours(9);
today.setMinutes(0);
today.setSeconds(0);
} else {
// Set next reminder time to today + 2 hours
today.setHours(today.getHours() + 2);
}
return today;
}
function stringToDate(val) {
return format.parse({ value: val, type: format.Type.DATE })
}
function isNullorEmpty(strVal) {
return (strVal == null || strVal == '' || strVal == 'null' || strVal == undefined || strVal == 'undefined' || strVal == '- None -');
}
return {
pageInit: pageInit,
saveRecord: saveRecord,
closeTicket: closeTicket,
closeTicketLost: closeTicketLost,
closeUnallocatedTicket: closeUnallocatedTicket,
onEscalate: onEscalate,
onCancel: onCancel
};
}
); | true | /**
*
* @NApiVersion 2.0
* @NScriptType ClientScript
*
* Description: A ticketing system for the Customer Service.
* @Last Modified by: Sruti Desai
*
*/
define(['N/error', 'N/runtime', 'N/search', 'N/url', 'N/record', 'N/format', 'N/email', 'N/currentRecord', 'N/https'],
function (error, runtime, search, url, record, format, email, currentRecord, https) {
var baseURL = 'https://1048144.app.netsuite.com';
if (runtime.envType == "SANDBOX") {
baseURL = 'https://1048144-sb3.app.netsuite.com';
}
var role = runtime.getCurrentUser().role;
var userRole = runtime.getCurrentUser().role;
var userId = runtime.getCurrentUser().id;
/**
* On page initialisation
*/
var currRec = currentRecord.get();
function pageInit() {
var currRec = currentRecord.get();
//Remove Chrome's incessant "Leave Site" warning
window.onbeforeunload = null;
//background-colors
$("#NS_MENU_ID0-item0").css("background-color", "#CFE0CE");
$("#NS_MENU_ID0-item0 a").css("background-color", "#CFE0CE");
$("#body").css("background-color", "#CFE0CE");
$("#tr_submitter").css("margin-left", "10px");
var ticketsDataSet = [];
var invoicesDataSet = [];
$(document).ready(function () {
console.log('doc ready');
$('#email_body').summernote();
$('#owner, #toll_issues, #mp_issues, #invoice_issues, #enquiry_medium_status, #send_toll').selectpicker();
$('#tickets-preview').DataTable({
data: ticketsDataSet,
columns: [{
title: "ID"
}, {
title: "Date created"
}, {
title: "Date closed"
}, {
title: "Barcode Number"
}, {
title: "Status"
}, {
title: "TOLL Issues"
}, {
title: "Resolved TOLL Issues"
}, {
title: "Comment"
}]
});
$('#emails-preview').DataTable();
var invoice_table = $('#invoices-preview').DataTable({
data: invoicesDataSet,
columns: [{
title: "Invoice Date",
type: "date"
}, {
title: "Invoice #"
}, {
title: "Status"
}, {
title: "Invoice Type"
}, {
title: "Amount Due",
type: "num-fmt"
}, {
title: "Total Amount",
type: "num-fmt"
}, {
title: "Overdue"
}, {
title: "Invoice ID"
}, {
title: "Action"
}],
columnDefs: [{
visible: false,
targets: -2,
}, {
targets: -1,
data: null,
render: function (data, type, row, meta) {
var selector_id = currRec.getValue({ fieldId: 'custpage_selector_id' });
var disabled = (data[7] == selector_id) ? 'disabled' : '';
return '<button class="btn btn-success add_inv glyphicon glyphicon-plus" type="button" data-inv-id="' + data[7] + '" data-toggle="tooltip" data-placement="right" title="Attach to email" ' + disabled + '></button>';
}
}]
});
$('#invoices-preview thead tr').addClass('text-center');
// Adapted from https://datatables.net/extensions/fixedheader/examples/options/columnFiltering.html
// Adds a row to the table head row, and adds search filters to each column.
$('#invoices-preview thead tr').clone(true).appendTo('#invoices-preview thead');
$('#invoices-preview thead tr:eq(3) th').each(function (i) {
var title = $(this).text();
$(this).html('<input style="width: 80%" type="text" placeholder="Search ' + title + '" />');
$('input', this).on('keyup change', function () {
if (invoice_table.column(i).search() !== this.value) {
invoice_table
.column(i)
.search(this.value)
.draw();
}
});
});
//var invoice_table = $('#invoices-preview').DataTable();
invoice_table.on('click', 'button.add_inv', function () {
attachFileButton.call(this)
});
});
console.log('Page init');
if (window.location.search.substr(1) == "script=1243&deploy=1" ||
window.location.search.substr(1) == "script=976&deploy=1&compid=1048144_SB3" || window.location.search.substr(1) == "script=1243&deploy=1&compid=1048144_SB3&whence=") {
currRec.setValue({ fieldId: 'custpage_selector_number', value: '' });
currRec.setValue({ fieldId: 'custpage_selector_type', value: "barcode_number" });
}
var selector_number = currRec.getValue({ fieldId: 'custpage_selector_number' });
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
var status_value = currRec.getValue({ fieldId: 'custpage_ticket_status_value' });
var customer_number = currRec.getValue({ fieldId: 'custpage_customer_number' });
//Toggling show/hide for the tickets associated to customer number
if (!isNullorEmpty(customer_number) && isNullorEmpty(selector_number)) {
$('#customer_number_tickets_preview').show();
} else {
$('#customer_number_tickets_preview').hide();
}
// The inline html of the <table> tag is not correctly displayed inside div.col-xs-12.contacts_div when added with Suitelet.
// Hence, the html code is added using jQuery when the page loads.
var inline_html_contact_table = '<table cellpadding="15" id="contacts" class="table table-responsive table-striped contacts tablesorter" cellspacing="0" style="width: 100%;border: 0"><thead style="color: white;background-color: #379E8F;"><tr><th style="vertical-align: middle;text-align: center;" id="col_name"><b>NAME</b></th><th style="vertical-align: middle;text-align: center;" id="col_phone"><b>PHONE</b></th><th style="vertical-align: middle;text-align: center;" id="col_email"><b>EMAIL</b></th><th style="vertical-align: middle;text-align: center;" id="col_role"><b>ROLE</b></th><th style="vertical-align: middle;text-align: center;" id="col_add_as_recipient"><b>ADD AS RECIPIENT</b></th></tr></thead><tbody></tbody></table>';
$('div.col-xs-12.contacts_div').html(inline_html_contact_table);
// Like the contacts table, the html code of the usernote table is added using jQuery when the page loads.
var inline_html_usernote_table = '<table cellpadding="15" id="user_note" class="table table-responsive table-striped contacts tablesorter" cellspacing="0" style="width: 100%;border: 0"><thead style="color: white;background-color: #379E8F;"><tr><th style="vertical-align: middle;text-align: center;" id="usernote_title"><b>TITLE</b></th><th style="vertical-align: middle;text-align: center;" id="usernote_name"><b>NAME</b></th><th style="vertical-align: middle;text-align: center;" id="usernote_date"><b>DATE</b></th><th style="vertical-align: middle;text-align: center;" id="usernote_comment"><b>USER NOTE</b></th></tr></thead><tbody></tbody></table>';
$('div.col-xs-12.user_note_div').html(inline_html_usernote_table);
//Credit memo display displayed conditionally
if (selector_type == 'invoice_number' && !isNullorEmpty(ticket_id)) {
var inline_html_credit_memo_table = htmlCreditMemoTable(status_value);
$('div.col-xs-12.credit_memo_div').html(inline_html_credit_memo_table);
var inline_html_usage_report_table = htmlUsageReportTable(status_value);
$('div.col-xs-12.usage_report_div').html(inline_html_usage_report_table);
}
// The value of the submitter button at the bottom of the page is directly linked to the value of the button at the top.
// var submit_btn_val = $('#submitter').val().toUpperCase();
// $('#submit_ticket').val(submit_btn_val);
if (!isNullorEmpty(selector_number)) {
console.log('!isNullorEmpty(selector_number) : ', !isNullorEmpty(selector_number));
// If we updated the contacts, we have the parameter 'custpage_selector_number' and no parameter for 'custpage_ticket_id'.
if (isNullorEmpty(ticket_id)) {
console.log('isNullorEmpty(ticket_id) : ', isNullorEmpty(ticket_id));
$('#selector_value').val(selector_number);
if (validateSelectorInput()) {
displayCustomerInfo();
}
// If we come from the edit_ticket page, we have the parameters 'custpage_selector_number' and' custpage_ticket_id'.
} else {
console.log('isNullorEmpty(ticket_id) : ', isNullorEmpty(ticket_id));
createContactsRows();
// If the ticket status is "Open, the acknoledgement template shall be selected.
if (status_value != 3) {
$('#template option:selected').attr('selected', false);
$('#template option[value="66"]').attr('selected', true); // Select the acknoledgement template
loadTemplate();
}
if (selector_type == 'invoice_number') {
updateInvoicesDatatable();
createCreditMemoRows(status_value);
createUsageReportRows(status_value);
createUsernoteRows(ticket_id);
} else if (selector_type == 'barcode_number') {
selectEnquiryMedium();
selectTollEmails();
selectOwner();
setReminderDate();
hideCloseTicketButton();
updateTicketsDatatable();
} else {
//selector_type == 'customer_issue'
selectEnquiryMedium();
}
}
}
$('[data-toggle="tooltip"]').tooltip();
updateButtonsWidth();
$('.input-group-btn button').click(function (e) {
$(e.currentTarget).next('ul').toggleClass('hide');
$(e.currentTarget).next('ul').toggleClass('show');
});
$('#screenshot_image').on('change', function () {
var file = $('#screenshot_image')[0].files[0];
if (file && (file.type == "image/jpeg" || file.type == "image/png")) {
//continue
} else {
showAlert('Please enter a screenshot image of type .png or .jpeg');
}
});
//Change display depending on which selector is chosen
$('.dropdown-menu li a').click(function (e) {
console.log("in selector dropdown li a");
e.preventDefault();
setupSelectorInput($(this).text());
var selector_type = $('#selector_text').text().toLowerCase().split(' ').join('_');
currRec.setValue({ fieldId: 'custpage_selector_type', value: selector_type });
updateTicketsDatatableHeaders(selector_type);
switch (selector_type) {
case 'barcode_number':
$('#daytodayemail').attr('disabled', true);
$('#daytodayphone').attr('disabled', true);
$('#accountsemail').attr('disabled', true);
$('#accountsphone').attr('disabled', true);
$('.accountscontact_section').addClass('hide');
$('.accountscontact_section').addClass('hide');
$('.accounts_number_section').addClass('hide');
$('.mpex_stock_used_section').removeClass('hide');
$('.final_delivery').removeClass('hide');
$('.enquiry_status_div').removeClass('col-xs-12');
$('.enquiry_status_div').addClass('col-xs-6');
$('.label_section').removeClass('hide');
$('.enquiry_medium_section').removeClass('hide');
$('.ticket_enquiry_header_section').removeClass('hide');
$('.enquiry_status_div').removeClass('hide');
$('.enquiry_count_section').removeClass('hide');
$('.enquiry_count_breakdown_section').removeClass('hide');
$('.interaction_count_breakdown_section').removeClass('hide');
$('.invoice_method_accounts_cc_email_section').addClass('hide');
$('.mpex_customer_po_number_section').addClass('hide');
$('.terms_section').addClass('hide');
$('.mpex_invoicing_cycle_section').addClass('hide');
$('.ss_section').addClass('hide');
$('.browser_os_section').addClass('hide');
$('.phone_section').addClass('hide');
$('.login_email_section').addClass('hide');
$('.sender_details_section').addClass('hide');
$('.login_email_used_section').addClass('hide');
// Add MP Issues options
var mp_ticket_issues_columns = new Array();
mp_ticket_issues_columns[0] = search.createColumn({ name: 'name' });
mp_ticket_issues_columns[1] = search.createColumn({ name: 'internalId' });
var mpTicketIssuesResultSet = search.create({ type: 'customlist_mp_ticket_issues', columns: mp_ticket_issues_columns });
var mp_issues_option_inline_html = '';
mpTicketIssuesResultSet.each(function (mpTicketIssueResult) {
var mp_issue_name = mpTicketIssueResult.getValue('name');
var mp_issue_id = mpTicketIssueResult.getValue('internalId');
mp_issues_option_inline_html += '<option value="' + mp_issue_id + '">' + mp_issue_name + '</option >';
return true;
});
$('#mp_issues').html(mp_issues_option_inline_html);
$('#mp_issues').selectpicker('refresh');
$('.toll_issues_section').removeClass('hide');
$('.resolved_toll_issues_section').removeClass('hide');
$('.open_invoices').addClass('hide');
$('.invoice_issues_section').addClass('hide');
$('.resolved_invoice_issues_section').addClass('hide');
$('.user_note').addClass('hide');
$('.comment_section').removeClass('hide');
$('.reminder_section').removeClass('hide');
$('.login_email_used_section').addClass('hide');
var owner_list = [userId];
console.log(owner_list);
$('#owner').selectpicker('val', owner_list);
break;
case 'invoice_number':
if (isFinanceRole(userRole)) {
$('#daytodayemail').attr('disabled', false);
$('#daytodayphone').attr('disabled', false);
$('#accountsemail').attr('disabled', false);
$('#accountsphone').attr('disabled', false);
$('#invoice_method').attr('disabled', false);
$('#accounts_cc_email').attr('disabled', false);
$('#mpex_po_number').attr('disabled', false);
$('#customer_po_number').attr('disabled', false);
$('#mpex_invoicing_cycle').attr('disabled', false);
}
$('.accountscontact_section').removeClass('hide');
$('.accounts_number_section').removeClass('hide');
$('.mpex_stock_used_section').addClass('hide');
$('.final_delivery').addClass('hide');
$('.enquiry_status_div').addClass('col-xs-12');
$('.enquiry_status_div').removeClass('col-xs-6');
$('.label_section').addClass('hide');
$('.enquiry_medium_section').addClass('hide');
$('.ticket_enquiry_header_section').addClass('hide');
$('.enquiry_status_div').addClass('hide');
$('.enquiry_count_section').addClass('hide');
$('.enquiry_count_breakdown_section').addClass('hide');
$('.interaction_count_breakdown_section').addClass('hide');
$('.ss_section').addClass('hide');
$('.browser_os_section').addClass('hide');
$('.phone_section').addClass('hide');
$('.login_email_section').addClass('hide');
$('.sender_details_section').addClass('hide');
$('.invoice_method_accounts_cc_email_section').removeClass('hide');
$('.mpex_customer_po_number_section').removeClass('hide');
$('.terms_section').removeClass('hide');
$('.mpex_invoicing_cycle_section').removeClass('hide');
$('.open_invoices').removeClass('hide');
// Remove MP Issues options
$('#mp_issues option').each(function () {
if ($(this).val() != 4) {
$(this).remove();
}
});
$('#mp_issues').selectpicker('refresh');
$('.toll_issues_section').addClass('hide');
$('.resolved_toll_issues_section').addClass('hide');
$('.invoice_issues_section').removeClass('hide');
$('.resolved_invoice_issues_section').removeClass('hide');
$('.user_note').removeClass('hide');
$('.comment_section').addClass('hide');
$('.reminder_section').removeClass('hide');
//Set Owner to current user
var owner_list = [userId];
$('#owner').selectpicker('val', owner_list);
break;
case 'customer_issue':
$('#daytodayemail').attr('disabled', true);
$('#daytodayphone').attr('disabled', true);
$('#accountsemail').attr('disabled', true);
$('#accountsphone').attr('disabled', true);
$('.invoice_issues_section').addClass('hide');
$('.user_note_title_section').addClass('hide');
$('.user_note_textarea_section').addClass('hide');
$('.user_note_section').addClass('hide');
$('.accountscontact_section').addClass('hide');
$('.accountscontact_section').addClass('hide');
$('.accounts_number_section').addClass('hide');
$('.mpex_stock_used_section').removeClass('hide');
$('.final_delivery').removeClass('hide');
$('.enquiry_status_div').removeClass('col-xs-12');
$('.enquiry_status_div').addClass('col-xs-6');
$('.label_section').removeClass('hide');
$('.enquiry_medium_section').removeClass('hide');
$('.ticket_enquiry_header_section').removeClass('hide');
$('.enquiry_status_div').removeClass('hide');
$('.enquiry_count_section').removeClass('hide');
$('.enquiry_count_breakdown_section').removeClass('hide');
$('.interaction_count_breakdown_section').removeClass('hide');
$('.reminder_section').addClass('hide');
$('.toll_issues_section').addClass('hide');
$('.login_email_used_section').removeClass('hide');
var current_customer_issue = $('#selector_value').val();
switch (current_customer_issue) {
case 'Customer App':
//App related fields
$('.browser_os_section').addClass('hide');
$('.sender_details_section').addClass('hide');
$('.phone_section').removeClass('hide');
//Set current chosen option to Customer App
var mp_issues_option_inline_html = '<option value="10" selected> Customer App Issue</option>';
$('#mp_issues').html(mp_issues_option_inline_html);
//Requires double refresh. One for the dropwdown chnage and sceond for selection
$('#mp_issues').selectpicker('refresh');
$('#mp_issues').selectpicker('refresh')
break;
case 'Customer Portal':
//Portal related fields
$('.phone_section').addClass('hide');
$('.browser_os_section').removeClass('hide');
$('.sender_details_section').addClass('hide');
var mp_issues_option_inline_html = '<option value="9" selected> Customer Portal Issue</option>';
$('#mp_issues').html(mp_issues_option_inline_html);
//Requires double refresh. One for the dropwdown chnage and sceond for selection
$('#mp_issues').selectpicker('refresh');
$('#mp_issues').selectpicker('refresh');
$('#owner').selectpicker('val', [1706027]);
break;
case 'Update Label':
//Label fields
$('.browser_os_section').addClass('hide');
$('.phone_section').addClass('hide');
$('.sender_details_section').removeClass('hide');
var mp_issues_option_inline_html = '<option value="11" selected> Update Customer Label Issue</option>';
$('#mp_issues').html(mp_issues_option_inline_html);
//Requires double refresh. One for the dropwdown chnage and sceond for selection
$('#mp_issues').selectpicker('refresh');
$('#mp_issues').selectpicker('refresh');
break;
}
//Set Owner to Rianne Mansell
var owner_list = ['1132504'];
$('#owner').selectpicker('val', owner_list);
break;
}
$(this).closest("ul").toggleClass('hide');
$(this).closest("ul").toggleClass('show');
});
$('#open_inv').click(function () {
var invoice_id = $(this).data('inv-id');
var compid = (runtime.envType == "SANDBOX") ? '1048144_SB3' : '1048144';
var invoice_link = baseURL + '/app/accounting/transactions/custinvc.nl?id=' + invoice_id + '&compid=' + compid + '&cf=116&whence=';
console.log("invoice_link", invoice_link);
window.open(invoice_link, "_blank", "height=750,width=650,modal=yes,alwaysRaised=yes");
})
updateEnquiryMediumAndCount();
$('#reviewcontacts').click(function () {
console.log("1234");
addEditContact();
});
$('#invoices_dropdown').change(function () {
var invoice_status_filter = $(this, 'option:selected').val();
if (invoice_status_filter == 'open') {
var invoice_section_header = 'OPEN INVOICES';
} else if (invoice_status_filter == 'paidInFull') {
var invoice_section_header = 'PAID INVOICES';
}
$('.open_invoices_header div div h4 span').text(invoice_section_header);
updateInvoicesDatatable();
});
$('.add_as_recipient').click(function () {
var email_address = $(this).data('email');
console.log(email_address);
if (!isNullorEmpty(email_address)) {
$(this).toggleClass('btn-success');
$(this).toggleClass('btn-danger');
if ($(this).attr('data-original-title') == 'Add as recipient') {
$(this).attr('data-original-title', 'Remove recipient');
} else {
$(this).attr('data-original-title', 'Add as recipient');
}
$('[data-toggle="tooltip"]').tooltip();
// Convert "TO" text field to email adresses array
console.log($('#send_to'));
var send_to_values = $('#send_to').val().split(',');
var send_to_array = [];
send_to_values.forEach(function (email_address_in_send_to) {
email_address_in_send_to = email_address_in_send_to.trim();
if (!isNullorEmpty(email_address_in_send_to)) {
send_to_array.push(email_address_in_send_to);
}
});
// Add or remove selected email adress from array
var firstname = $(this).data('firstname');
var firstname_array = $('#send_to').data('firstname');
if (!isNullorEmpty(firstname_array)) {
firstname_array = JSON.parse($('#send_to').data('firstname'));
} else {
firstname_array = [];
}
var contact_id = $(this).data('contact-id');
var contact_id_array = $('#send_to').data('contact-id');
if (!isNullorEmpty(contact_id_array)) {
contact_id_array = JSON.parse(contact_id_array);
} else {
contact_id_array = [];
}
var index_of_email_address = send_to_array.indexOf(email_address);
if (index_of_email_address == -1 && $(this).hasClass('btn-danger') && !isNullorEmpty(email_address)) {
send_to_array.push(email_address);
if (!isNullorEmpty(firstname)) {
firstname_array.push(firstname);
}
if (!isNullorEmpty(contact_id) || contact_id == 0) {
contact_id_array.push(contact_id);
}
} else if ($(this).hasClass('btn-success')) {
send_to_array.splice(index_of_email_address, 1);
if (!isNullorEmpty(firstname)) {
firstname_array.splice(firstname, 1);
}
if (!isNullorEmpty(contact_id)) {
contact_id_array.splice(contact_id, 1);
}
}
firstname_array = JSON.stringify(firstname_array);
contact_id_array = JSON.stringify(contact_id_array);
// Convert array to text field
var send_to = '';
send_to_array.forEach(function (email_address) {
send_to += email_address + ', ';
});
send_to = send_to.slice(0, -2);
console.log('send_to : ', send_to);
$('#send_to').val(send_to);
$('#send_to').data('firstname', firstname_array);
$('#send_to').data('contact-id', contact_id_array);
}
});
$('#credit_memo tbody td[headers="credit_memo_action"] button, #usage_report tbody td[headers="usage_report_action"] button, button#add_inv').on('click', function () {
attachFileButton.call(this)
});
$('#acc_manager_button').click(function () {
var account_manager_email = $('#acc_manager').data('email');
var send_cc_field = $('#send_cc').val();
if (isNullorEmpty(send_cc_field)) {
$('#send_cc').val(account_manager_email);
} else {
$('#send_cc').val(send_cc_field + ', ' + account_manager_email);
}
});
$('#template').change(function () {
loadTemplate()
});
$('#send_email').click(function () {
sendEmail()
});
$('#toll_issues, #invoice_issues').on('change', function () {
hideCloseTicketButton()
});
$('#mp_issues').change(function () {
selectOwner();
hideCloseTicketButton();
});
$('#cancelbutton').click(function () {
onCancel()
});
$('#closeticketbutton').click(function () {
closeTicket(selector_type, '')
});
$('#closenewticketbutton').click(function () {
console.log("in close new");
closeNewTicket()
});
$('#closelostbutton').click(function () {
closeTicketLost()
});
$('#closeunallocatedbutton').click(function () {
closeUnallocatedTicket()
});
$('#reopenticketbutton').click(function () {
reopenTicket()
});
$('#updateticketbutton').click(function () {
updateAndNew();
});
$('#updatecloseticketbutton').click(function () {
console.log("btn clicked");
if (confirm("Are you sure you want to update and close this ticket?\n\nThis action cannot be undone.")) {
console.log('Update & Closed Started');
updateSaveRecord();
updateCloseTicket();
console.log("Update finished");
//updateCloseTicket();
}
});
$('#openticketbutton').click(function () {
console.log("hi");
//saveRecord();
$('#submitter').trigger('click');
});
$('#opennewticketbutton').click(function () {
openAndNew();
});
$('#escalatebutton').click(function () {
escalateTicket(ticket_id, selector_number, selector_type);
});
$('#escalaterianne').click(function () {
console.log("Escalating to rianne");
var ticketRecord = record.load({
type: 'customrecord_mp_ticket',
id: parseInt(ticket_id),
});
var comments = $('#comment').val();
console.log('comments', comments);
if (isNullorEmpty(comments)) {
console.log('Enter comment before Escalation', comments);
showAlert('Please enter a Comment before escalating to IT');
return false;
}
if (isNullorEmpty(ticketRecord.getValue({ fieldId: 'custrecord_date_escalated_it' }))) {
ticketRecord.setValue({ fieldId: 'custrecord_date_escalated_it', value: new Date() });
var owner_list = ['1132504'];
$('#owner').selectpicker('val', owner_list);
ticketRecord.setValue({ fieldId: 'custrecord_owner', value: owner_list });
ticketRecord.save({
enableSourcing: true,
ignoreMandatoryFields: true
});
sendCustomerTicketEmail('', parseInt(ticket_id), customer_number, selector_type, selector_number, $("#browser_value option:selected").text(), $('#os_value option:selected').text(), $('#login_email_text').val(), '', '', ["PI:EMAIL:lyhxr@example.comEND_PI"]);
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_edit_ticket_2',
scriptId: 'customscript_sl_edit_ticket_2',
});
var upload_url = baseURL + output;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
} else {
console.log('didnt work for some reason');
}
});
$('#escalateankith').click(function () {
var ticketRecord = record.load({
type: 'customrecord_mp_ticket',
id: parseInt(ticket_id),
});
var interaction_count_by_phone = $('#interaction_count_by_phone').val();
var interaction_count_by_email = $('#interaction_count_by_email').val();
var customer_number = $('#customer_number_value').val().trim();
var creator_id = ticketRecord.getValue({ fieldId: 'custrecord_creator' });
var escalated_to_it = ticketRecord.getValue({ fieldId: 'custrecord_date_escalated_it' });
var first_interaction = ticketRecord.getValue({ fieldId: 'custrecord_first_interaction_date' });
if (isNullorEmpty(customer_number) && creator_id == 112209 && !isNullorEmpty(escalated_to_it) && selector_type == "customer_issue" && !isNullorEmpty(ticket_id)) {
console.log('Enter customer number before Escalation');
showAlert('Please enter a Customer Number');
return false;
} else if (isNullorEmpty(first_interaction) && interaction_count_by_phone == 0 && interaction_count_by_email == 0) {
console.log('Incrememnt interaction count before Escalation');
showAlert('Please Interact with Customer before Escalation');
return false;
}
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 10 });
var owner_list = ['409635'];
$('#owner').selectpicker('val', owner_list);
ticketRecord.setValue({ fieldId: 'custrecord_owner', value: owner_list });
ticketRecord.save({
enableSourcing: true,
ignoreMandatoryFields: true
});
var subject = 'MPSD' + ticket_id + ' - Customer Issue Ticket Escalated';
var customer_id = ticketRecord.getValue({ fieldId: 'custrecord_customer1' });
var login_email = ticketRecord.getText({ fieldId: 'custrecord_login_email' });
sendCustomerTicketEmail(subject, parseInt(ticket_id), customer_number, selector_type, selector_number, $("#browser_value option:selected").text(), $('#os_value option:selected').text(), $('#login_email_text').val(), '', '', ["PI:EMAIL:nnheo@example.comEND_PI"]);
if (!isNullorEmpty(login_email)) {
sendCustomerEscalateEmail('MailPlus [MPSD' + parseInt(ticket_id) + '] - Your IT ticket has been escalated - Customer Portal', [login_email], 120, customer_id);
}
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_edit_ticket_2',
scriptId: 'customscript_sl_edit_ticket_2',
});
var upload_url = baseURL + output;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
});
$('#escalateunderdev').click(function () {
saveRecord();
var ticketRecord = record.load({
type: 'customrecord_mp_ticket',
id: parseInt(ticket_id),
});
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 17 });
ticketRecord.save({
enableSourcing: true,
ignoreMandatoryFields: true
});
location.reload();
});
$('#escalateremoveunderdev').click(function () {
saveRecord();
var ticketRecord = record.load({
type: 'customrecord_mp_ticket',
id: parseInt(ticket_id),
});
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 10 });
ticketRecord.save({
enableSourcing: true,
ignoreMandatoryFields: true
});
location.reload();
});
$('#closeresolvedbutton').click(function () {
closeTicket(selector_type, 15);
});
$('#closeunresolvedbutton').click(function () {
closeTicket(selector_type, 16);
});
// Prevent the ticket to be submitted on enter.
$('input, textarea').keydown(function (e) {
if (e.keyCode == 13) {
e.preventDefault();
return false;
}
});
// Add a newline at the end of the comment textarea when enter is pressed
// This will not create the newline where the cursor is in the text
$('textarea#comment').keydown(function (e) {
if (e.keyCode == 13) {
var comment = $(this).val();
comment += '\n';
$(this).val(comment);
return false;
}
});
//Event listener for customer number input and selector value input
$('#customer_number_value, #selector_value').change(function () {
checkMandatoryFields();
});
// Auto Format Comment Box for Emails
var comment_formatted = false;
$('#comment').on('keyup', function (event) {
var selection = $(this).val();
if (selection.search('From:') != -1 && selection.indexOf(']\n') == -1) {
var newstr = selection.replace('To:', '\nTo:');
newstr = newstr.replaceAll('Sent:', '\nSent:');
newstr = newstr.replaceAll('Subject:', '\nSubject:');
newstr = newstr.replaceAll('>', '>\n');
newstr = newstr.replaceAll(']', ']\n');
$(this).val(newstr);
console.log('Selection Changed: ' + newstr)
} else {
comment_formatted = true;
return true;
}
});
}
function escalateTicket(ticket_id, selector_number, selector_type) {
var answer = window.confirm("Are you sure you want to escalate this ticket?");
if (answer) {
//SET FIELDS IN RECORD
//some code
// REDIRECT TO URL
console.log("IN HERE");
var params = {
ticket_id: parseInt(ticket_id),
selector_number: selector_number,
selector_type: selector_type
};
params = JSON.stringify(params);
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_ticketing_escalate',
scriptId: 'customscript_sl_ticketing_escalate',
});
var upload_url = baseURL + output + '&custparam_params=' + params;
var ticketRecord = record.load({
type: 'customrecord_mp_ticket',
id: Math.floor(ticket_id),
});
var customerstatus = ticketRecord.getValue({ fieldId: 'custrecord_mp_ticket_customer_status' });
var ticketstatus = ticketRecord.getValue({ fieldId: 'custrecord_ticket_status' });
var customer_id = ticketRecord.getValue({ fieldId: 'custrecord_customer1' });
var customer_barcode_number = ticketRecord.getValue({ fieldId: 'custrecord_barcode_number' });
var ticket_name = ticketRecord.getText({ fieldId: 'name' });
console.log('customerstatus', customerstatus);
if (parseInt(customerstatus) < 4) {
console.log(customerstatus);
ticketRecord.setValue({ fieldId: 'custrecord_mp_ticket_customer_status', value: parseInt(customerstatus) + 1 });
}
if (parseInt(ticketstatus) < 11) {
console.log(ticketstatus);
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 11 });
} else if (parseInt(ticketstatus) < 14) {
console.log(ticketstatus);
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: parseInt(ticketstatus) + 1 });
}
ticketRecord.save({
enableSourcing: true,
})
//Send email to Receiver
var barcodeRecord = record.load({
type: 'customrecord_customer_product_stock',
id: customer_barcode_number,
});
var receiveremail = barcodeRecord.getValue({ fieldId: 'custrecord_receiver_email' });
var barcodeName = barcodeRecord.getValue({ fieldId: 'name' });
var ticketRecord = record.load({
type: 'customrecord_mp_ticket',
id: Math.floor(ticket_id),
})
var ticketstatus = ticketRecord.getValue({ fieldId: 'custrecord_ticket_status' });
if (!isNullorEmpty(receiveremail)) {
if (ticketstatus == 11) {
sendCustomerEscalateEmail('MailPlus [' + ticket_name + '] - Support enquiry | Stage 1 - ' + barcodeName, [receiveremail], 109, customer_id);
} else if (ticketstatus == 12) {
sendCustomerEscalateEmail('MailPlus [' + ticket_name + '] - Support enquiry | Stage 2 - ' + barcodeName, [receiveremail], 110, customer_id);
} else if (ticketstatus == 13) {
sendCustomerEscalateEmail('MailPlus [' + ticket_name + '] - Support enquiry | Stage 3 - ' + barcodeName, [receiveremail], 111, customer_id);
}
}
//Send email to TOLL
var toll_issues = ticketRecord.getText({ fieldId: 'custrecord_toll_issues' });
var mp_issues = ticketRecord.getText({ fieldId: 'custrecord_mp_ticket_issue' });
var body = 'MP Ticket ID: ' + ticket_name + '\n Barcode: ' + barcodeName + '\nToll Issues: ' + toll_issues + '\nMP Issues: ' + mp_issues;
// if (ticketstatus == 11) {
// email.send({
// author: 112209,
// body: body,
// recipients: ['PI:EMAIL:kenaa@example.comEND_PI'],
// subject: 'Ticket Escalated: Escalation 1- ' + ticket_name,
// relatedRecords: {record: ticket_id, recordtype: 1042}
// });
// } else if (ticketstatus == 12) {
// email.send({
// author: 112209,
// body: body,
// recipients: ['PI:EMAIL:kenaa@example.comEND_PI'],
// subject: 'Ticket Escalated: Escalation 2- ' + ticket_name,
// relatedRecords: {record: ticket_id, recordtype: 1042},
// });
// } else if (ticketstatus == 13) {
// email.send({
// author: 112209,
// body: body,
// recipients: ['PI:EMAIL:kenaa@example.comEND_PI'],
// subject: 'Ticket Escalated: Escalation 3- ' + ticket_name,
// relatedRecords: {record: ticket_id, recordtype: 1042},
// });
// }
console.log("upload", upload_url)
window.open(upload_url, '_self');
}
else {
//some code
}
}
/**
* Function to sent emails when a customer associated ticket is escalated
*/
function sendCustomerEscalateEmail(subject, recipients, template, customer_id) {
var sales_rep = encodeURIComponent(runtime.getCurrentUser().name);
var userid = encodeURIComponent(runtime.getCurrentUser().id);
var suiteletUrl = url.resolveScript({
scriptId: 'customscript_merge_email',
deploymentId: 'customdeploy_merge_email',
returnExternalUrl: true
});
suiteletUrl += '&rectype=customer&template=';
suiteletUrl += template + '&recid=' + customer_id + '&salesrep=' + sales_rep + '&dear=' + '' + '&contactid=' + null + '&userid=' + userid;
console.log(suiteletUrl);
var response = https.get({
url: suiteletUrl
});
var emailHtml = response.body;
if (!isNullorEmpty(customer_id)) {
email.send({
author: 112209,
body: emailHtml,
recipients: recipients,
subject: subject,
relatedRecords: { entityId: customer_id }
});
} else {
email.send({
author: 112209,
body: emailHtml,
recipients: recipients,
subject: subject,
});
}
}
function commentsDate() {
var today = new Date();
var dd = today.getDate();
var mm = today.getMonth() + 1;
var yyyy = today.getFullYear();
if (dd < 10) {
dd = '0' + dd;
}
if (mm < 10) {
mm = '0' + mm;
}
today = mm + '/' + dd + '/' + yyyy;
return today;
}
function saveRecord(context) {
var currRec = currentRecord.get();
var status_value = currRec.getValue({ fieldId: 'custpage_ticket_status_value' });
var selector_issue = currRec.getValue({ fieldId: 'custpage_selector_issue' }); //set to T onEscalate
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
var customer_number = currRec.getValue({ fieldId: 'custpage_customer_number' });
var selector_number = $('#selector_value').val();
console.log('status_value' + status_value)
console.log('selector_issue ' + selector_issue)
console.log('selector_type ' + selector_type)
console.log('selector_number ' + selector_number)
if (selector_type == 'customer_issue') {
if (isNullorEmpty(customer_number)) {
showAlert('Please enter a customer number');
return false;
}
}
if (isTicketNotClosed(status_value) && !isNullorEmpty(selector_type)) {
// Barcode/Inv associated tickets - check that a TOLL Issue or an Invoice Issue has been selected.
// Customer number associated ticket - check that a customer number has been entered
switch (selector_type) {
case 'barcode_number':
var toll_issues_length = $('#toll_issues option:selected').length;
if (toll_issues_length == 0) {
showAlert('Please select a TOLL Issue<br>');
return false;
}
break;
case 'invoice_number':
var invoice_issues_length = $('#invoice_issues option:selected').length;
if (invoice_issues_length == 0) {
showAlert('Please select an Invoice Issue<br>');
return false;
}
break;
case 'customer_issue':
var login_email_used = $('#login_email_text').val();
if (!isNullorEmpty(login_email_used) && !validateEmail(login_email_used)) {
showAlert('User login email format is invalid. Please enter email again <br>');
return false;
}
break;
}
}
if (role == 1005) {
var owner_length = $('#owner option:selected').length;
if (owner_length == 0) {
showAlert('Please select an Owner<br>');
return false;
}
} else {
var owner_length = $('#owner option:selected').length;
var checkTicketOwner = currRec.getValue({ fieldId: 'custpage_ticket_id' });
if (!isNullorEmpty(checkTicketOwner)) {
var checkTicketOwnerRec = record.load({ type: 'customrecord_mp_ticket', id: parseInt(checkTicketOwner) });
var owners = checkTicketOwnerRec.getValue({ fieldId: 'custrecord_owner' });
if (isNullorEmpty(owners) && owner_length == 0) {
showAlert('Please select an Owner<br>');
return false;
}
} else {
if (owner_length == 0) {
showAlert('Please select an Owner<br>');
return false;
}
}
}
if (selector_issue == 'T') {
var to = $('#owner option:selected').map(function () {
return $(this).data('email')
});
to = $.makeArray(to);
var email_sent = sendInformationEmailTo(selector_type, to, true)
if (!email_sent) {
return false;
}
}
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
console.log("Ticket id = " + ticket_id);
if (isNullorEmpty(ticket_id)) {
var ticketRecord = record.create({
type: 'customrecord_mp_ticket',
});
currRec.setValue({ fieldId: 'custpage_created_ticket', value: 'T' });
ticketRecord.setValue({ fieldId: 'custrecord_email_sent', value: false });
} else {
ticket_id = parseInt(ticket_id);
try {
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
} catch (e) {
if (e instanceof error.SuiteScriptError) {
if (e.name == "SSS_MISSING_REQD_ARGUMENT") {
console.log('Error to load the ticket record with ticket_id : ' + ticket_id);
}
}
}
}
currRec.setValue({ fieldId: 'custpage_selector_number', value: selector_number });
var selector_id = currRec.getValue({ fieldId: 'custpage_selector_id' });
// Save customer number
var customer_number = $('#customer_number_value').val();
console.log('Saving customer number = ' + customer_number);
ticketRecord.setValue({ fieldId: 'custrecord_cust_number', value: customer_number });
// Save Enquiry status
var enquiry_status_val = $('#enquiry_status option:selected').val();
if (!isNullorEmpty(enquiry_status_val)) {
ticketRecord.setValue({ fieldId: 'custrecord_enquiry_status', value: enquiry_status_val });
}
var attachments_hyperlink = $('#attachments').val();
if (!isNullorEmpty(attachments_hyperlink)) {
ticketRecord.setValue({ fieldId: 'custrecord_mp_ticket_attachments', value: attachments_hyperlink });
}
// Save Ticket Label
var label = $('#label_status option:selected').val();
if (!isNullorEmpty(label)) {
ticketRecord.setValue({ fieldId: 'custrecord_ticket_label', value: label });
}
//Save Enquiry medium
var enquiry_medium = $('#enquiry_status option:selected').val();
if (!isNullorEmpty(enquiry_medium)) {
ticketRecord.setValue({ fieldId: 'custrecord_enquiry_medium', value: enquiry_medium });
}
var total_enquiry_count = 0;
if (!isNullorEmpty($('#enquiry_count_by_chat').val())) {
total_enquiry_count += parseInt($('#enquiry_count_by_chat').val());
}
if (!isNullorEmpty($('#enquiry_count_by_phone').val())) {
total_enquiry_count += parseInt($('#enquiry_count_by_phone').val());
}
if (!isNullorEmpty($('#enquiry_count_by_email').val())) {
total_enquiry_count += parseInt($('#enquiry_count_by_email').val());
}
ticketRecord.setValue({ fieldId: 'custrecord_enquiry_count', value: total_enquiry_count });
var enquiry_count_by_chat = $('#enquiry_count_by_chat').val();
if (!isNullorEmpty(enquiry_count_by_chat)) {
ticketRecord.setValue({ fieldId: 'custrecord_chat_enquiry_count', value: enquiry_count_by_chat });
}
var enquiry_count_by_phone = $('#enquiry_count_by_phone').val();
if (!isNullorEmpty(enquiry_count_by_phone)) {
ticketRecord.setValue({ fieldId: 'custrecord_phone_enquiry_count', value: enquiry_count_by_phone });
}
var enquiry_count_by_email = $('#enquiry_count_by_email').val();
if (!isNullorEmpty(enquiry_count_by_email)) {
ticketRecord.setValue({ fieldId: 'custrecord_email_enquiry_count', value: enquiry_count_by_email });
}
var interaction_count_by_phone = $('#interaction_count_by_phone').val();
var interaction_count_by_email = $('#interaction_count_by_email').val();
if (isNullorEmpty(ticketRecord.getValue({ fieldId: 'custrecord_first_interaction_date' }))) {
if (!isNullorEmpty(interaction_count_by_email) || !isNullorEmpty(interaction_count_by_phone)) {
ticketRecord.setValue({ fieldId: 'custrecord_first_interaction_date', value: new Date() });
}
}
if (!isNullorEmpty(interaction_count_by_phone)) {
ticketRecord.setValue({ fieldId: 'custrecord_phone_interaction_count', value: interaction_count_by_phone });
}
if (!isNullorEmpty(interaction_count_by_email)) {
ticketRecord.setValue({ fieldId: 'custrecord_email_interaction_count', value: interaction_count_by_email });
}
//Check Enquiry is Selected
if (isNullorEmpty(enquiry_count_by_chat) && isNullorEmpty(enquiry_count_by_phone) && isNullorEmpty(enquiry_count_by_email)) {
showAlert('Please select an Enquiry Type<br>');
return false;
} else if (total_enquiry_count == 0) {
showAlert('Please select an Enquiry Type<br>');
return false;
}
//Save Medium list
saveMediumList(enquiry_count_by_chat, enquiry_count_by_phone, enquiry_count_by_email, ticketRecord);
ticketRecord = setTicketStatus(ticketRecord);
ticketRecord = setCreator(ticketRecord);
ticketRecord.setValue({ fieldId: 'altname', value: selector_number });
var owner_email_list = $('#owner option:selected').map(function () {
return $(this).data('email')
});
owner_email_list = $.makeArray(owner_email_list);
var zee_id = currRec.getValue({ fieldId: 'custpage_zee_id' });
ticketRecord.setValue({ fieldId: 'custrecord_zee', value: zee_id });
console.log("sending email..." + selector_type);
if (!isNullorEmpty(selector_type)) {
switch (selector_type) {
case 'barcode_number':
ticketRecord.setValue({ fieldId: 'custrecord_barcode_number', value: selector_id });
// Save Reminder date
var reminder_date = $('#reminder').val();
if (!isNullorEmpty(reminder_date)) {
reminder_date = new Date(reminder_date);
reminder_date = format.parse({ value: reminder_date, type: format.Type.DATE });
ticketRecord.setValue({ fieldId: 'custrecord_reminder', value: reminder_date });
}
break;
case 'invoice_number':
ticketRecord.setValue({ fieldId: 'custrecord_invoice_number', value: selector_id });
var customer_id = currRec.getValue({ fieldId: 'custpage_customer_id' });
ticketRecord.setValue({ fieldId: 'custrecord_customer1', value: customer_id });
if (isFinanceRole(userRole)) {
var daytodayemail = $('#daytodayemail').val();
var daytodayphone = $('#daytodayphone').val();
var accountsemail = $('#accountsemail').val();
var accountsphone = $('#accountsphone').val();
var selected_invoice_method_id = $('#invoice_method option:selected').val();
var accounts_cc_email = $('#accounts_cc_email').val();
var mpex_po_number = $('#mpex_po_number').val();
var customer_po_number = $('#customer_po_number').val();
var customer_terms = $('#customers_terms').val();
var selected_invoice_cycle_id = $('#mpex_invoicing_cycle option:selected').val();
var customerRecord = record.load({ type: 'customer', id: customer_id });
customerRecord.setValue({ fieldId: 'custentity_email_service', value: daytodayemail });
customerRecord.setValue({ fieldId: 'phone', value: daytodayphone });
customerRecord.setValue({ fieldId: 'email', value: accountsemail });
customerRecord.setValue({ fieldId: 'altphone', value: accountsphone });
customerRecord.setValue({ fieldId: 'custentity_invoice_method', value: selected_invoice_method_id });
customerRecord.setValue({ fieldId: 'custentity_accounts_cc_email', value: accounts_cc_email });
customerRecord.setValue({ fieldId: 'custentity_mpex_po', value: mpex_po_number });
customerRecord.setValue({ fieldId: 'custentity11', value: customer_po_number });
customerRecord.setValue({ fieldId: 'custentity_finance_terms', value: customer_terms });
customerRecord.setValue({ fieldId: 'custentity_mpex_invoicing_cycle', value: selected_invoice_cycle_id });
customerRecord.save({})
// Save Reminder date
var reminder_date = $('#reminder').val();
if (!isNullorEmpty(reminder_date)) {
reminder_date = new Date(reminder_date);
reminder_date = format.parse({
value: reminder_date,
type: format.Type.DATE
});
ticketRecord.setValue({ fieldId: 'custrecord_reminder', value: reminder_date });
}
}
break;
case 'customer_issue':
var screenshot_image = currRec.getValue({ fieldId: 'custpage_ss_image' });
if (!isNullorEmpty(screenshot_image)) {
ticketRecord.setValue({ fieldId: 'custrecord_screenshot', value: screenshot_image });
}
var customer_id = currRec.getValue({ fieldId: 'custpage_customer_id' });
if (!isNullorEmpty(customer_id)) {
ticketRecord.setValue({ fieldId: 'custrecord_customer1', value: customer_id });
}
var customer_issue_type = $('#selector_value').val();
if (!isNullorEmpty(customer_issue_type)) {
ticketRecord.setValue({ fieldId: 'custrecord_customer_issue', value: customer_issue_type });
}
var login_email_used = $('#login_email_text').val();
if (!isNullorEmpty(login_email_used)) {
ticketRecord.setValue({ fieldId: 'custrecord_login_email', value: login_email_used });
}
var is_customer_number_email_sent = currRec.getValue({ fieldId: 'custpage_customer_number_email_sent' });
console.log("cust iss typ", customer_issue_type);
switch (customer_issue_type) {
case 'Customer App':
console.log("in cust app");
var phone_used = $('#phone_used').val();
if (!isNullorEmpty(phone_used)) {
ticketRecord.setValue({ fieldId: 'custrecord_phone_used', value: phone_used });
}
if (is_customer_number_email_sent == 'F' && !isNullorEmpty(ticket_id)) {
sendCustomerTicketEmail('', ticket_id, customer_number, selector_type, selector_number, '', '', login_email_used, '', '', owner_email_list);
ticketRecord.setValue({ fieldId: 'custrecord_customer_number_email_sent', value: true });
}
break;
case 'Customer Portal':
var browser = $("#browser_value option:selected").val();
if (!isNullorEmpty(browser)) {
ticketRecord.setValue({ fieldId: 'custrecord_browser', value: browser });
}
var os_used = $('#os_value option:selected').val();
if (!isNullorEmpty(os_used)) {
ticketRecord.setValue({ fieldId: 'custrecord_operating_system', value: os_used });
}
if (is_customer_number_email_sent == 'F' && !isNullorEmpty(ticket_id)) {
sendCustomerTicketEmail('', ticket_id, customer_number, selector_type, selector_number, $("#browser_value option:selected").text(), $('#os_value option:selected').text(), login_email_used, '', '', owner_email_list);
ticketRecord.setValue({ fieldId: 'custrecord_customer_number_email_sent', value: true });
}
break;
case 'Update Label':
var sender_name = $('#sender_name_text').val();
if (!isNullorEmpty(sender_name)) {
ticketRecord.setValue({ fieldId: 'custrecord_sender_name', value: sender_name });
}
var sender_phone = $('#sender_phone_text').val();
if (!isNullorEmpty(sender_phone)) {
ticketRecord.setValue({ fieldId: 'custrecord_sender_phone', value: sender_phone });
}
if (is_customer_number_email_sent == 'F' && !isNullorEmpty(ticket_id)) {
sendCustomerTicketEmail('', ticket_id, customer_number, selector_type, selector_number, '', '', login_email_used, sender_name, sender_phone, owner_email_list);
ticketRecord.setValue({ fieldId: 'custrecord_customer_number_email_sent', value: true });
}
break;
}
break;
}
}
ticketRecord = updateIssues(ticketRecord);
//Owner
var owner_list = new Array;
$('#owner option:selected').each(function () {
owner_list.push($(this).val());
});
if (!isNullorEmpty(ticket_id)) {
// Send email to new owners.
var old_owner_list = ticketRecord.getValue({ fieldId: 'custrecord_owner' });
if (!isNullorEmpty(old_owner_list)) {
var only_new_owner_ids = [];
var only_new_owner_email_address = [];
owner_list.forEach(function (new_owner_id) {
if (old_owner_list.indexOf(new_owner_id) == -1) {
only_new_owner_ids.push(new_owner_id);
only_new_owner_email_address.push($('#owner [value="' + new_owner_id + '"]').data('email'));
}
})
} else {
var only_new_owner_ids = owner_list;
var only_new_owner_email_address = [];
owner_list.forEach(function (owner_id) {
only_new_owner_email_address.push($('#owner [value="' + owner_id + '"]').data('email'));
})
}
console.log('selector_issue ' + selector_issue);
console.log('only_new_owner_email_address ' + only_new_owner_email_address);
console.log('selector_type ' + selector_type);
// If there is an issue, all the owners have already received an email.
if (selector_issue == 'F' && (!isNullorEmpty(only_new_owner_email_address))) {
console.log('ISSUE');
var email_sent = sendInformationEmailTo(selector_type, only_new_owner_email_address, false);
if (!email_sent) {
return false;
}
} else if (selector_type == 'customer_issue') {
var login_email_used = $('#login_email_text').val();
var customer_issue_type = $('#selector_value').val();
switch (customer_issue_type) {
case 'Customer App':
var phone_used = $('#phone_used').val();
var os_used = $('#os_value option:selected').val();
var browser = $("#browser_value option:selected").val()
sendCustomerTicketEmail('', ticket_id, customer_number, selector_type, selector_number, $("#browser_value option:selected").text(), $('#os_value option:selected').text(), login_email_used, '', '', only_new_owner_email_address);
break;
case 'Customer Portal':
var browser = $('#browser_value').val();
sendCustomerTicketEmail('', ticket_id, customer_number, selector_type, selector_number, $("#browser_value option:selected").text(), '', login_email_used, '', '', only_new_owner_email_address);
break;
case 'Update Label':
var sender_phone = $('#sender_phone_text').val();
var sender_name = $('#sender_name_text').val();
sendCustomerTicketEmail('', ticket_id, customer_number, selector_type, selector_number, '', '', login_email_used, sender_name, sender_phone, only_new_owner_email_address);
break;
}
}
}
// Save Owner list
console.log(owner_list);
ticketRecord.setValue({ fieldId: 'custrecord_owner', value: owner_list });
console.log("oList", ticketRecord.getValue({ fieldId: 'custrecord_owner' }));
//cxcxc
// Save Comment
switch (selector_type) {
case 'barcode_number':
var comment = $('#comment').val();
break;
case 'invoice_number':
var comment = ticketRecord.getValue({ fieldId: 'custrecord_comment' });
if (isNullorEmpty(comment)) {
comment = ''
};
var selected_title = $('#user_note_title option:selected').text();
var usernote_textarea = $('#user_note_textarea').val();
var date = new Date;
var date_time_now = format.parse({ value: date, type: format.Type.DATETIMETZ });
var date_now = format.parse({ value: date, type: format.Type.DATE });
var time_now = format.parse({ value: date, type: format.Type.TIMEOFDAY });
if (!isNullorEmpty(usernote_textarea)) {
if (!isNullorEmpty(comment)) {
comment += '\n';
}
var usernote = '[' + selected_title + '] - [' + userName + '] - [' + date_time_now + '] - ' + usernote_textarea;
// Save usernote on Customer record
var userNote = record.create({
type: 'note',
});
userNote.setValue({ fieldId: 'title', value: selected_title });
userNote.setValue({ fieldId: 'notedate', value: date_now });
userNote.setValue({ fieldId: 'time', value: time_now });
userNote.setValue({ fieldId: 'note', value: usernote_textarea });
userNote.setValue({ fieldId: 'entity', value: customer_id });
if (!isNullorEmpty(customer_id)) {
userNote.save({})
}
comment += usernote;
}
break;
case 'customer_issue':
var comment = $('#comment').val();
break;
}
if (!isNullorEmpty(comment)) {
var original_comment = ticketRecord.getValue({ fieldId: 'custrecord_comment' });
var total_comment = $('#comment').val();
var new_comment = total_comment.split(original_comment).join('');
var new_comment = total_comment.split(original_comment).join('');
var new_comment2 = new_comment.split("\n").join('');
var date_netsuite = format.format({
value: new Date(),
type: format.Type.DATETIME
});
console.log("new_comment", new_comment);
console.log("new_comment2", new_comment2);
var comment_with_date = total_comment;
if (!isNullorEmpty(new_comment2)) {
comment_with_date = "\n" + original_comment + "\n" + date_netsuite + " - " + new_comment2 + "\n";
}
console.log('comment_with_date', comment_with_date);
ticketRecord.setValue({ fieldId: 'custrecord_comment', value: comment_with_date });
}
var ticket_id = ticketRecord.save({
enableSourcing: true,
});
currRec.setValue({ fieldId: 'custpage_ticket_id', value: ticket_id });
if (!isNullorEmpty(selector_id) && (selector_type == 'barcode_number')) {
try {
var list_toll_issues = new Array;
$('#toll_issues option:selected').each(function () {
list_toll_issues.push($(this).val());
});
var barcodeRecord = record.load({ type: 'customrecord_customer_product_stock', id: selector_id });
console.log("ticket_id", ticket_id);
console.log("list_toll_issues", list_toll_issues);
barcodeRecord.setValue({ fieldId: 'custrecord_mp_ticket', value: ticket_id });
barcodeRecord.setValue({ fieldId: 'custrecord_cust_prod_stock_toll_issues ', value: list_toll_issues });
var rec_email = $('#receiveremail').val();
var rec_name = $('#receivername').val();
var rec_state = $('#receiverstate').val();
var rec_zip = $('#receiverzip').val();
var rec_addr1 = $('#receiveraddr1').val();
var rec_addr2 = $('#receiveraddr2').val();
var rec_city = $('#receiversuburb').val();
var rec_phone = $('#receiverphone').val();
//Check if Rec details are to be updated
if (!$("#receiveremail").is(":disabled")) {
if (!isNullorEmpty(rec_email)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_email', value: rec_email });
}
if (!isNullorEmpty(rec_name)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_name', value: rec_name });
}
if (!isNullorEmpty(rec_state)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_state', value: rec_state });
}
if (!isNullorEmpty(rec_zip)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_postcode', value: rec_zip });
}
if (!isNullorEmpty(rec_addr1)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_addr1', value: rec_addr1 });
}
if (!isNullorEmpty(rec_addr2)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_addr2', value: rec_addr2 });
}
if (!isNullorEmpty(rec_city)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_suburb', value: rec_city });
}
if (!isNullorEmpty(rec_phone)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_phone', value: rec_phone });
}
}
barcodeRecord.save({
enableSourcing: true,
});
} catch (e) {
console.log('Error to load the barcode record with barcode_id : ' + selector_id);
}
}
return true;
}
/**
* Takes action depending on which of the two fields (Customer number or Barcode/Inv number) is filled
*/
function checkMandatoryFields() {
var currRec = currentRecord.get();
console.log("checkMandatoryField");
var selector_number = $('#selector_value').val().trim().toUpperCase();
var customer_number = $('#customer_number_value').val().trim();
var selector_type = $('#selector_text').text().toLowerCase().split(' ').join('_');
var ticket_records = null;
if (!isNullorEmpty(customer_number) && isCustomerNumberValid(customer_number)) {
currRec.setValue({ fieldId: 'custpage_customer_number', value: customer_number });
var customer_id = getCustomerID(customer_number);
console.log("cid", customer_id);
currRec.setValue({ fieldId: 'custpage_customer_id', value: customer_id });
if (!isNullorEmpty(selector_number)) {
switch (selector_type) {
case "barcode_number":
case "invoice_number":
displayCustomerInfo();
break;
case "customer_issue":
}
}
ticket_records = searchTicketRecords(customer_number);
console.log('Current tickets on customer number ' + customer_number + ': ' + ticket_records);
var customer_record = customerLinkedToCustomerNum(customer_number);
if (!isNullorEmpty(customer_record)) {
//Display franchisee details
displayFranchiseeInfo(customer_record);
}
if (!isNullorEmpty(ticket_records)) {
//If tickets exist with this customer number, display customer number tickets datatable
updateCustomerNumTicketsTable(ticket_records);
} else {
console.log('Removing table');
//Remove tickets datatable
$('#customer_number_tickets_preview_wrapper').hide();
//Show no ticket exists info box
$('#info').text('No ticket exists for the customer ');
$('#info').parent().show();
}
}
if (!isNullorEmpty(selector_number) && isNullorEmpty(customer_number)) {
switch (selector_type) {
case "barcode_number":
if (validateSelectorInput()) {
displayCustomerInfo();
}
break;
case "invoice_number":
if (validateSelectorInput()) {
displayCustomerInfo();
}
break;
case "customer_issue":
break;
}
}
if (isNullorEmpty(customer_number) && isNullorEmpty(selector_number)) {
showAlert('Please enter a customer number or a barcode/invoice number');
//Remove tickets datatable
$('#customer_number_tickets_preview_wrapper').hide();
//Reload page
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_open_ticket_2',
scriptId: 'customscript_sl_open_ticket_2',
})
var upload_url = baseURL + output;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
}
}
function updateCustomerNumTicketsTable(ticket_records_dataset) {
console.log('Inside update customer tickets table');
$('#customer_number_tickets_preview_wrapper').show();
$('#customer_number_tickets_preview').show();
if (!($.fn.dataTable.isDataTable('#customer_number_tickets_preview'))) {
//Initialise new datatable
$('#customer_number_tickets_preview').DataTable({
data: ticket_records_dataset,
select: {
style: 'single'
},
columns: [{
title: "ID"
}, {
title: "Customer Number"
}, {
title: "Name"
}, {
title: "Barcode Number"
}, {
title: "Invoice Number"
}, {
title: "Customer Issue"
}, {
title: "Owner"
}, {
title: "Date created"
}]
});
//Row selection
$('#customer_number_tickets_preview tbody').on('click', 'tr', function () {
if ($(this).hasClass('selected')) {
$(this).removeClass('selected');
} else {
$('#customer_number_tickets_preview tr.selected').removeClass('selected');
$(this).addClass('selected');
var selected_row = $('#customer_number_tickets_preview > tbody > tr.selected');
updateFields(selected_row);
}
});
} else {
//Update datatable rows
var datatable = $('#customer_number_tickets_preview').DataTable().clear();
datatable.rows.add(ticket_records_dataset);
datatable.draw();
}
}
function updateFields(selected_row) {
//All tickets in here always exist so we can directly redirect to the Edit ticket page
console.log('Inside update fields');
var barcode_number = selected_row.children()[3].textContent.trim();
var invoice_number = selected_row.children()[4].textContent.trim();
var customer_issue_type = selected_row.children()[5].textContent.trim();
var ticket_id = selected_row.children()[0].textContent.trim();
if (!isNullorEmpty(barcode_number) || !isNullorEmpty(invoice_number)) {
var selector_type = isNullorEmpty(barcode_number) ? "invoice_number" : "barcode_number";
currRec.setValue({ fieldId: 'custpage_selector_type', value: selector_type });
//Set selector value
var selector_number = isNullorEmpty(barcode_number) ? invoice_number : barcode_number;
$('#selector_value').val(selector_number);
// If a ticket already exists for the barcode number, the user is redirected to the "Edit Ticket" page.
if (ticketLinkedToSelector(selector_number)) {
console.log('ticket linked to barcode')
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
var params = {
ticket_id: parseInt(ticket_id),
selector_number: selector_number,
selector_type: selector_type
};
params = JSON.stringify(params);
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_open_ticket_2',
scriptId: 'customscript_sl_open_ticket_2',
});
var upload_url = baseURL + output + '&custparam_params=' + params;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
}
displayCustomerInfo();
} else {
var selector_type = "customer_issue";
currRec.setValue({ fieldId: 'custpage_selector_type', value: selector_type });
currRec.setValue({ fieldId: 'custpage_selector_number', value: customer_issue_type });
console.log('In displayCustomerIssueInfo - ' + customer_issue_type);
var params = {
ticket_id: parseInt(ticket_id.slice(4, 8)),
selector_number: customer_issue_type,
selector_type: selector_type
};
params = JSON.stringify(params);
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_open_ticket_2',
scriptId: 'customscript_sl_open_ticket_2',
});
var upload_url = baseURL + output + '&custparam_params=' + params;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
}
}
/**
* Updates the enquiry medium multi-select field and the enquiry count by chat, phone and email fields in the client side
*/
function updateEnquiryMediumAndCount() {
$('.increment_enquiry_count_by_chat, .increment_enquiry_count_by_phone, .increment_enquiry_count_by_email').click(function () {
console.log("Clicked increment");
//Get total enquiry count and increment by 1
var total_enquiry_count = $('#total_enquiry_count').val();
$('#total_enquiry_count').val(++total_enquiry_count);
if (this.className.indexOf('increment_enquiry_count_by_chat') !== -1) {
console.log("In chat click");
//Get chat enquiry count and increment by 1
var enquiry_count_by_chat = $('#enquiry_count_by_chat').val();
$('#enquiry_count_by_chat').val(++enquiry_count_by_chat);
//Select the chat option in medium list
$('#enquiry_medium_status option[value="3"]').prop('selected', true);
}
if (this.className.indexOf('increment_enquiry_count_by_phone') !== -1) {
//Get phone enquiry count and increment by 1
var enquiry_count_by_phone = $('#enquiry_count_by_phone').val();
$('#enquiry_count_by_phone').val(++enquiry_count_by_phone);
//Select the phone option in medium list
$('#enquiry_medium_status option[value="1"]').prop('selected', true);
}
if (this.className.indexOf('increment_enquiry_count_by_email') !== -1) {
//Get email enquiry count and increment by 1
var enquiry_count_by_email = $('#enquiry_count_by_email').val();
$('#enquiry_count_by_email').val(++enquiry_count_by_email);
//Select the email option in medium list
$('#enquiry_medium_status option[value="2"]').prop('selected', true);
}
//Get medium list and update it
var medium_list = $('#enquiry_medium_status option:selected').map(function () {
return $(this).val()
});
medium_list = $.makeArray(medium_list);
$('#enquiry_medium_status').val(medium_list).trigger('change');
});
$('.decrement_enquiry_count_by_chat, .decrement_enquiry_count_by_phone, .decrement_enquiry_count_by_email').click(function () {
var total_enquiry_count = $('#total_enquiry_count').val();
if (this.className.indexOf('decrement_enquiry_count_by_chat') !== -1) {
var enquiry_count_by_chat = $('#enquiry_count_by_chat').val();
if (enquiry_count_by_chat > 0) {
$('#enquiry_count_by_chat').val(--enquiry_count_by_chat);
$('#total_enquiry_count').val(--total_enquiry_count);
}
if (enquiry_count_by_chat === 0) {
//Unselect medium list option
$('#enquiry_medium_status option[value="3"]').prop('selected', false);
}
}
if (this.className.indexOf('decrement_enquiry_count_by_phone') !== -1) {
var enquiry_count_by_phone = $('#enquiry_count_by_phone').val();
if (enquiry_count_by_phone > 0) {
$('#enquiry_count_by_phone').val(--enquiry_count_by_phone);
$('#total_enquiry_count').val(--total_enquiry_count);
}
if (enquiry_count_by_phone === 0) {
$('#enquiry_medium_status option[value="1"]').prop('selected', false);
}
}
if (this.className.indexOf('decrement_enquiry_count_by_email') !== -1) {
var enquiry_count_by_email = $('#enquiry_count_by_email').val();
if (enquiry_count_by_email > 0) {
$('#enquiry_count_by_email').val(--enquiry_count_by_email);
$('#total_enquiry_count').val(--total_enquiry_count);
}
if (enquiry_count_by_email === 0) {
$('#enquiry_medium_status option[value="2"]').prop('selected', false);
}
}
//Get medium list and update it
var medium_list = $('#enquiry_medium_status option:selected').map(function () {
return $(this).val()
});
medium_list = $.makeArray(medium_list);
$('#enquiry_medium_status').val(medium_list).trigger('change');
});
$('.increment_interaction_count_by_chat, .increment_interaction_count_by_phone, .increment_interaction_count_by_email').click(function () {
console.log("Clicked increment");
//Get total interaction count and increment by 1
var total_interaction_count = $('#total_interaction_count').val();
$('#total_interaction_count').val(++total_interaction_count);
if (this.className.indexOf('increment_interaction_count_by_chat') !== -1) {
console.log("In chat click");
//Get chat interaction count and increment by 1
var interaction_count_by_chat = $('#interaction_count_by_chat').val();
$('#interaction_count_by_chat').val(++interaction_count_by_chat);
}
if (this.className.indexOf('increment_interaction_count_by_phone') !== -1) {
//Get phone interaction count and increment by 1
var interaction_count_by_phone = $('#interaction_count_by_phone').val();
$('#interaction_count_by_phone').val(++interaction_count_by_phone);
}
if (this.className.indexOf('increment_interaction_count_by_email') !== -1) {
//Get email interaction count and increment by 1
var interaction_count_by_email = $('#interaction_count_by_email').val();
$('#interaction_count_by_email').val(++interaction_count_by_email);
//Select the email option in medium list
}
});
$('.decrement_interaction_count_by_chat, .decrement_interaction_count_by_phone, .decrement_interaction_count_by_email').click(function () {
var total_interaction_count = $('#total_interaction_count').val();
if (this.className.indexOf('decrement_interaction_count_by_chat') !== -1) {
var interaction_count_by_chat = $('#interaction_count_by_chat').val();
if (interaction_count_by_chat > 0) {
$('#interaction_count_by_chat').val(--interaction_count_by_chat);
$('#total_interaction_count').val(--total_interaction_count);
}
}
if (this.className.indexOf('decrement_interaction_count_by_phone') !== -1) {
var interaction_count_by_phone = $('#interaction_count_by_phone').val();
if (interaction_count_by_phone > 0) {
$('#interaction_count_by_phone').val(--interaction_count_by_phone);
$('#total_interaction_count').val(--total_interaction_count);
}
if (interaction_count_by_phone === 0) {
$('#interaction_medium_status option[value="1"]').prop('selected', false);
}
}
if (this.className.indexOf('decrement_interaction_count_by_email') !== -1) {
var interaction_count_by_email = $('#interaction_count_by_email').val();
if (interaction_count_by_email > 0) {
$('#interaction_count_by_email').val(--interaction_count_by_email);
$('#total_interaction_count').val(--total_interaction_count);
}
if (interaction_count_by_email === 0) {
$('#interaction_medium_status option[value="2"]').prop('selected', false);
}
}
//Get medium list and update it
var medium_list = $('#interaction_medium_status option:selected').map(function () {
return $(this).val()
});
medium_list = $.makeArray(medium_list);
$('#interaction_medium_status').val(medium_list).trigger('change');
});
}
function openAndNew() {
var currRec = currentRecord.get();
currRec.setValue({ fieldId: 'custpage_open_new_ticket', value: 'T' });
// Trigger the submit function.
$('#submitter').trigger('click');
}
function updateAndNew() {
var currRec = currentRecord.get();
currRec.setValue({ fieldId: 'custpage_open_new_ticket', value: 'T' });
// Trigger the submit function.
$('#submitter').trigger('click');
}
/**
* Function to save the medium list depending on chat, phone and email enquiry values
*/
function saveMediumList(enquiry_count_by_chat, enquiry_count_by_phone, enquiry_count_by_email, ticketRecord) {
var medium_list = $('#enquiry_medium_status option:selected').map(function () {
return $(this).val()
});
medium_list = $.makeArray(medium_list);
if (enquiry_count_by_phone >= 1 && medium_list.indexOf("1") === -1) {
medium_list.push("1");
}
if (enquiry_count_by_email >= 1 && medium_list.indexOf("2") === -1) {
medium_list.push("2");
}
if (enquiry_count_by_chat >= 1 && medium_list.indexOf("3") === -1) {
medium_list.push("3");
}
if (enquiry_count_by_phone === "0") {
var index = medium_list.indexOf("1");
if (index > -1) {
medium_list.splice(index, 1);
}
}
if (enquiry_count_by_email === "0") {
var index = medium_list.indexOf("2");
if (index > -1) {
medium_list.splice(index, 1);
}
}
if (enquiry_count_by_chat === "0") {
var index = medium_list.indexOf("3");
if (index > -1) {
medium_list.splice(index, 1);
}
}
ticketRecord.setValue({ fieldId: 'custrecord_enquiry_medium', value: medium_list });
}
/**
* Triggered when a customer calls for an issue with a barcode that is not his.
* Reorganize the shown sections.
*/
function onEscalate() {
console.log("onesc");
var currRec = currentRecord.get();
currRec.setValue({ fieldId: 'custpage_selector_issue', value: 'T' });
//Set status to Escalated
// currRec.setValue({ fieldId: 'custpage_ticket_status_value', value: 10) };
$('#submitter').val('Escalate to Owner');
$('#submit_ticket').val('ESCALATE TO OWNER');
// Hide the "Escalate" button
$('#tbl_custpage_escalate').closest('td').hide();
$('#tbl_custpage_escalate').closest('td').prev().hide();
$('.open_and_new_ticket_btn').addClass('hide');
$('.escalate').addClass('hide');
updateButtonsWidth();
// Hide the contacts fields and contact details sections
$('.daytodaycontact_section').addClass('hide');
$('.zee_main_contact_section').addClass('hide');
$('.mpex_stock_used_section').addClass('hide');
$('.final_delivery_section').addClass('hide');
$('.mpex_contact_section').addClass('hide');
$('.contacts_section').addClass('hide');
$('.reviewcontacts_section').addClass('hide');
// Hide the send email section
$('#send_email_container').addClass('hide');
// Show that the Issue Customer Name, the MP Issue and the Comment are mandatory
$('.mandatory').removeClass('hide');
// Show the "MP Issues" field and the "Owner" text area
$('.mp_issues_section').removeClass('hide');
selectOwner();
// Hide the tickets datatable
$('.tickets_datatable_section').addClass('hide');
$('#tickets-preview_wrapper').addClass('hide');
//Hide tickets enquiry section
$('.ticket_enquiry_header_section').addClass('hide');
$('.enquiry_medium_section').addClass('hide');
$('.enquiry_count_breakdown_section').addClass('hide');
$('.interaction_count_breakdown_section').addClass('hide');
$('.ticket_enquiry_header_section').addClass('hide');
$('.label_section').addClass('hide');
//Hide previous emails section
$('.previous_emails_header').addClass('hide');
$('.previous_emails_section').addClass('hide');
//Hide customer ticket related issues
$('.ss_section').addClass('hide');
$('.browser_os_section').addClass('hide');
$('.phone_section').addClass('hide');
$('.login_email_used_section').addClass('hide');
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
if (selector_type == "customer_issue") {
var selector_number = currRec.getValue({ fieldId: 'custpage_selector_number' });
if (selector_number == "Customer App") {
//Set current chosen option to Customer App
var mp_issues_option_inline_html = '<option value="10" selected> Customer App Issue</option>';
} else if (selector_number == "Customer Portal") {
//Set current chosen option to Customer Portal
var mp_issues_option_inline_html = '<option value="9" selected> Customer App Issue</option>';
} else if (selector_number == "Update Label") {
//Set current chosen option to Update Label
var mp_issues_option_inline_html = '<option value="11" selected> Customer App Issue</option>';
}
$('#mp_issues').html(mp_issues_option_inline_html);
//Requires double refresh. One for the dropwdown chnage and sceond for selection
$('#mp_issues').selectpicker('refresh');
$('#mp_issues').selectpicker('refresh')
}
}
/**
* If the barcode number validation raises an error, the fields are cleared.
* The informations linked to the previous barcode are deleted.
*/
function clearFields() {
$('#customer_name').val('');
// Unselect all TOLL Issues fields
$('#toll_issues option:selected').each(function () {
$(this).attr('selected', false);
});
$('#comment').val('');
}
/**
* Called when "Escalate to Owner" is clicked.
* Check that in case of an issue with a barcode, the mandatory fields are filled.
* @param {String} selector_type
* @returns {Boolean}
*/
function validateIssueFields(selector_type) {
var alertMessage = '';
var return_value = true;
var toll_issues_length = $('#toll_issues option:selected').length;
var mp_issues_length = $('#mp_issues option:selected').length;
var invoice_issues_length = $('#invoice_issues option:selected').length;
var comment = $('#comment').val();
var usernote = $('#user_note_textarea').val();
switch (selector_type) {
case 'barcode_number':
if (toll_issues_length == 0) {
alertMessage += 'Please select a TOLL Issue<br>';
return_value = false;
}
if (isNullorEmpty(comment)) {
alertMessage += 'Please type a comment<br>';
return_value = false;
}
break;
case 'invoice_number':
if (invoice_issues_length == 0) {
alertMessage += 'Please select an Invoice Issue<br>';
return_value = false;
}
if (isNullorEmpty(usernote)) {
alertMessage += 'Please type a User Note<br>';
return_value = false;
}
break;
}
if (return_value == true && mp_issues_length == 0) {
alertMessage += 'Please select an MP Issue<br>';
return_value = false;
}
if (return_value == false) {
showAlert(alertMessage);
} else {
$('#alert').parent().hide();
}
return return_value;
}
/**
* Send the email with the information regarding the ticket to the email adresses in the array 'to'.
* @param {String} selector_type
* @param {Array} to
* @param {Boolean} is_issue
* @returns {Boolean} Whether the email was sent or not.
*/
function sendInformationEmailTo(selector_type, to, is_issue) {
console.log("sek type", selector_type);
console.log("to", to);
console.log("is_issue", is_issue);
// There is an issue with the barcode
// The owner should be contacted.
if (is_issue) {
var validate_issue_fields = validateIssueFields(selector_type);
if (!validate_issue_fields) {
return false;
}
}
var selector_number = $('#selector_value').val();
var customer_name = $('#customer_name').val();
var comment = $('#comment').val();
var selected_title = $('#user_note_title option:selected').text();
var usernote_textarea = $('#user_note_textarea').val();
var date = new Date();
var email_subject = 'MP Ticket issue - ' + selector_number;
var email_body = '';
email_body += 'Environment : ' + runtime.envType + '\n';
email_body += 'Date & Time : ' + formatDate(date) + '\n';
switch (selector_type) {
case 'barcode_number':
email_body += 'Barcode Number : ' + selector_number + '\n';
break;
case 'invoice_number':
email_body += 'Invoice Number : ' + selector_number + '\n';
break;
case 'customer_issue':
email_body += 'Customer associated ticket : ' + selector_number + '\n';
break;
}
email_body += 'Customer Name : ' + customer_name + '\n';
switch (selector_type) {
case 'barcode_number':
email_body += 'TOLL Issues : ';
$('#toll_issues option:selected').each(function () {
email_body += $(this).text() + '\n';
});
break;
case 'invoice_number':
email_body += 'Invoice Issues : ';
$('#invoice_issues option:selected').each(function () {
email_body += $(this).text() + '\n';
});
break;
}
email_body += 'MP Issues : ';
$('#mp_issues option:selected').each(function () {
email_body += $(this).text() + '\n';
});
if (selector_type == 'invoice_number') {
if (!isNullorEmpty(comment.trim())) {
comment += '\n';
}
var date = new Date();
var dnow = format.parse({ value: date, type: format.Type.DATETIMETZ });
var usernote = '[' + selected_title + '] - [' + userName + '] - [' + dnow + '] - ' + usernote_textarea;
comment += usernote;
}
email_body += 'Comment : ' + comment;
var cc = [] //CC email addresses
// Now the escalation and information emails are sent from the user addresses.
console.log("emailsend");
email.send({
author: 112209,
body: email_body,
recipients: to,
subject: email_subject,
cc: cc,
});
// 112209 is from MailPlus Team
return true;
}
/**
* Redirect to the "View MP Tickets" page without saving any changes.
*/
function onCancel() {
console.log("cancel");
var status_value = currRec.getValue({ fieldId: 'custpage_ticket_status_value' });
if (isTicketNotClosed(status_value)) {
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_edit_ticket_2',
scriptId: 'customscript_sl_edit_ticket_2',
});
var upload_url = baseURL + output;
} else {
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_edit_closed_ticket_2',
scriptId: 'customscript_sl_edit_closed_ticket_2',
});
var upload_url = baseURL + output;
}
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
}
/**
* Function to return the customer id given a customer number
* @param {*} customer_number
*/
function getCustomerID(customer_number) {
var customer_search = search.load({ type: 'customer', id: 'customsearch_customer_name_2' });
customer_search.filters.push(search.createFilter({
name: 'entityid',
operator: 'haskeywords',
values: customer_number,
}));
var result_set = customer_search.run().getRange({ start: 0, end: 1000 });
result_set.forEach(function (search_value) {
console.log("search va", search_value);
});
var customerId = result_set[0].id;
console.log(customerId, "custid");
return customerId;
}
/**
* Checks that the given customer number is valid
* Returns the customer record if found, else returns null
*/
function isCustomerNumberValid(customer_number) {
if (!isNullorEmpty(customer_number)) {
var customer_search = search.load({ type: 'customer', id: 'customsearch_customer_name_2' });
var new_filter = search.createFilter({
name: 'entityid',
operator: 'is',
values: customer_number,
})
customer_search.filters.push(new_filter);
try {
var result_set = customer_search.run();
if (result_set.getRange({ start: 0, end: 1000 }) != null && result_set.getRange({ start: 0, end: 1000 }).length > 0) {
// Customer found.
return true;
} else {
//Customer does not exist in record
showAlert('Enter a valid customer number. Customer ' + customer_number + ' does not exist');
return false;
}
} catch (error) {
//Undefined ID error
return false;
}
} else {
showAlert('Enter a customer number');
return false;
}
}
/**
* - If the barcode record exists but there is an MP Ticket issue with the record,
* the onEscalate function is called.
* @return {Boolean} Whether or not all the input has been filled.
*/
function validateSelectorInput() {
console.log('In validateSelectorInput()');
var selector_number = $('#selector_value').val().trim().toUpperCase();
$('#selector_value').val(selector_number);
var selector_type = $('#selector_text').text().toLowerCase().split(' ').join('_');
console.log(selector_number);
console.log(selector_type);
var alertMessage = '';
var return_value = true;
var keep_selector_number = false;
if (isNullorEmpty(selector_number)) {
switch (selector_type) {
case 'invoice_number':
alertMessage += 'Please enter the Invoice Number<br>';
break;
case 'barcode_number':
alertMessage += 'Please enter the Barcode Number<br>';
break;
default:
alertMessage += 'Please enter a selector number or a customer issue <br>';
}
return_value = false;
}
if ((return_value == true) && (!checkSelectorFormat(selector_number, selector_type))) {
switch (selector_type) {
case 'invoice_number':
alertMessage += 'The Invoice Number format is incorrect<br>';
break;
case 'barcode_number':
alertMessage += 'The Barcode Number format is incorrect<br>';
break;
}
return_value = false;
}
// If a ticket already exists for the barcode number, the user is redirected to the "Edit Ticket" page.
if (return_value && ticketLinkedToSelector(selector_number)) {
console.log('tic ket linked to barcode')
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
var params = {
ticket_id: parseInt(ticket_id),
selector_number: selector_number,
selector_type: selector_type
};
params = JSON.stringify(params);
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_open_ticket_2',
scriptId: 'customscript_sl_open_ticket_2',
});
var upload_url = baseURL + output + '&custparam_params=' + params;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
}
if (return_value) {
console.log('Escalate to owner cases');
switch (selector_type) {
//Escalate to owner cases
case 'invoice_number':
var activeInvoiceResults = getSelectorRecords(selector_number, selector_type);
if ((isNullorEmpty(activeInvoiceResults))) {
alertMessage += 'No invoice record exists for the invoice number ' + selector_number + '<br>';
keep_selector_number = true;
$('.customer_section').addClass('hide');
clearFields();
currRec.setValue({ fieldId: 'custpage_selector_id', value: '' });
return_value = false;
}
break;
case 'barcode_number':
var activeBarcodeResults = getSelectorRecords(selector_number, selector_type);
console.log("absdhskhd");
if ((isNullorEmpty(activeBarcodeResults))) {
console.log("aasnj");
alertMessage += 'No active barcode record exists for the barcode number ' + selector_number + '<br>';
// $('#mp_issues option[value="1"]').prop('selected', true);
// $('#mp_issues option[value="2"]').prop('selected', true);
// $('#mp_issues option[value="3"]').prop('selected', true);
var mp_issues_list = [1, 2, 3];
$('#mp_issues').selectpicker('val', mp_issues_list);
keep_selector_number = true;
$('.customer_section').addClass('hide');
clearFields();
currRec.setValue({ fieldId: 'custpage_selector_id', value: '' });
onEscalate();
return_value = false;
}
console.log("baasnj");
if ((!zeeLinkedToBarcode(activeBarcodeResults))) {
alertMessage += 'No franchisee is associated to the barcode ' + selector_number + '<br>';
console.log("casnj");
// $('#mp_issues option[value="1"]').prop('selected', true);
// $('#mp_issues option[value="3"]').prop('selected', true);
var mp_issues_list = [1, 3];
$('#mp_issues').selectpicker('val', mp_issues_list);
keep_selector_number = true;
$('.customer_section').addClass('hide');
clearFields();
onEscalate();
return_value = false;
}
console.log("adasnj");
if ((!customerLinkedToBarcode(activeBarcodeResults))) {
alertMessage += 'No customer is associated to the barcode ' + selector_number + '<br>';
console.log("easnj");
//$('#mp_issues option[value="1"]').prop('selected', true);
var mp_issues_list = [1];
$('#mp_issues').selectpicker('val', mp_issues_list);
keep_selector_number = true;
$('.customer_section').addClass('hide');
clearFields();
onEscalate();
return_value = false;
}
break;
}
}
// if (return_value == false) {
// if (!keep_selector_number) {
// var last_correct_selector_number = currRec.getValue({ fieldId: 'custpage_selector_number' });
// $('#selector_value').val(last_correct_selector_number);
// }
// showAlert(alertMessage);
// } else {
// $('#alert').parent().hide();
// }
if (return_value == false) {
console.log('Lastcase');
showAlert(alertMessage);
} else {
$('#alert').parent().hide();
}
return return_value;
}
/**
* Displays error messages in the alert box on top of the page.
* @param {String} message The message to be displayed.
*/
function showAlert(message) {
$('#danger-alert').html('<button type="button" class="close" id="close-alert" data-dismiss="alert" aria-label="Close"><span aria-hidden="true">×</span></button>' + message);
$('#danger-alert').parent().show();
$("#danger-alert").fadeTo(3000, 500).slideUp(500, function () {
$("#danger-alert").slideUp(500);
});
$('html, body').animate({
scrollTop: 0
}, 800)
}
/**
* Check that if the selector is a barcode number, it starts with 'MPE',
* followed by either 'B', 'C', 'D', 'F', 'N' or 'T',
* and then finishes by 6 digits.
*
* If it's an invoice, it should start with 'INV' and then finishes by 6 digits.
* @param {String} selector_number
* @param {String} selector_type
* @returns {Boolean}
*/
function checkSelectorFormat(selector_number, selector_type) {
switch (selector_type) {
case 'barcode_number':
// var barcodeFormat = /^MPE[BCDFNTG]\d{6}$/;
// var connoteFormat = /^MPXL\d{6}$/;
// var onlyNumbers = /^\d{20}$/;
// if (barcodeFormat.test(selector_number) || connoteFormat.test(selector_number) || onlyNumbers.test(selector_number)) {
return true;
// }
// return false;
case 'invoice_number':
var invoiceFormat = /^INV\d{6}$/;
return invoiceFormat.test(selector_number);
}
}
/**
* Searches for an opened ticket linked to this selector number.
* The barcode record might not exist, but the ticket associated to the selector number can.
* @param {String} selector_number
* @returns {Boolean}
*/
function ticketLinkedToSelector(selector_number) {
console.log("selector number", selector_number);
var activeTicketFilterExpression = [
[["custrecord_barcode_number", "is", selector_number], "OR", ["altname", "is", selector_number]], 'AND', ["custrecord_ticket_status", "noneof", '3']
];
var activeTicketsResults = search.create({ type: 'customrecord_mp_ticket', filterExpression: activeTicketFilterExpression });
activeTicketsResults.filters.push(search.createFilter({
name: 'custrecord_ticket_status',
operator: search.Operator.NONEOF,
values: 3
}));
activeTicketsResults.filters.push(search.createFilter({
name: 'formulatext',
operator: search.Operator.IS,
values: selector_number,
formula: '{altname}'
}));
if (activeTicketsResults.runPaged().count < 1) {
console.log("change filters1");
activeTicketsResults.filters.pop();
activeTicketsResults.filters.push(search.createFilter({
name: 'formulatext',
operator: search.Operator.IS,
values: selector_number,
formula: '{custrecord_barcode_number.custrecord_connote_number}'
}));
}
if (activeTicketsResults.runPaged().count < 1) {
console.log("change filters2");
activeTicketsResults.filters.pop();
activeTicketsResults.filters.push(search.createFilter({
name: 'formulatext',
operator: search.Operator.IS,
values: selector_number,
formula: '{custrecord_barcode_number.name}'
}));
}
var searchResultCount = activeTicketsResults.runPaged().count;
console.log("CNTTTT", searchResultCount);
if (isNullorEmpty(activeTicketsResults) || searchResultCount < 1) {
console.log("ISNULL")
return false;
} else {
// If an active ticket exists for the barcode number, the ticket_id is saved.
// The validate function then redirects the user to its "Edit Ticket" page.
var ticket_id = '';
activeTicketsResults.run().each(function (value) {
console.log(value);
console.log("id", value.id);
ticket_id = value.id;
return true;
});
//console.log("AR2", activeTicketsRes);
console.log("matching ticket_id", ticket_id);
currRec.setValue({ fieldId: 'custpage_ticket_id', value: ticket_id });
return true;
}
}
/**
* Searches for the active barcodes records with the name `barcode_number`,
* or for the active invoice records with the name `invoice_number`,
* There is normally only one such record.
* @param {String} selector_number
* @param {String} selector_type
* @returns {nlobjSearchResult[]} An array of nlobjSearchResult objects corresponding to the searched records.
*/
function getSelectorRecords(selector_number, selector_type) {
switch (selector_type) {
case 'barcode_number':
var filterExpression = [
[["name", "is", selector_number], "OR", ["custrecord_connote_number", "is", selector_number], "OR", ["custrecord_ext_reference_id", "is", selector_number]], 'AND', ["isinactive", "is", 'F']
];
var activeBarcodeColumns = new Array();
activeBarcodeColumns[0] = search.createColumn({ name: 'custrecord_cust_prod_stock_customer', join: null, summary: null });
activeBarcodeColumns[1] = search.createColumn({ name: 'custrecord_cust_prod_stock_zee', join: null, summary: null });
activeBarcodeColumns[2] = search.createColumn({ name: 'custrecord_cust_prod_stock_toll_issues', join: null, summary: null });
activeBarcodeColumns[3] = search.createColumn({ name: 'custrecord_mp_ticket', join: null, summary: null });
activeBarcodeColumns[4] = search.createColumn({ name: 'custrecord_cust_date_stock_used', join: null, summary: null });
activeBarcodeColumns[5] = search.createColumn({ name: 'custrecord_cust_time_stock_used', join: null, summary: null });
activeBarcodeColumns[6] = search.createColumn({ name: 'custrecord_cust_prod_stock_final_del', join: null, summary: null });
activeBarcodeColumns[7] = search.createColumn({ name: 'name', join: null, summary: null });
var activeSelectorResults = search.create({ type: 'customrecord_customer_product_stock', filterExpression: filterExpression, columns: activeBarcodeColumns });
var connoteFormat = /^MPXL\d{6}$/;
var cpConnoteFormat = /^CPBZL5C\d{7}$/;
var sendleFormat = /^SB.*$/;
if (connoteFormat.test(selector_number) || cpConnoteFormat.test(selector_number)) {
console.log('connote');
activeSelectorResults.filters.push(search.createFilter({
name: 'custrecord_connote_number',
operator: search.Operator.IS,
values: selector_number,
}));
} else if (sendleFormat.test(selector_number)) {
console.log('external reference');
activeSelectorResults.filters.push(search.createFilter({
name: 'custrecord_ext_reference_id',
operator: search.Operator.IS,
values: selector_number,
}));
} else {
console.log('else');
activeSelectorResults.filters.push(search.createFilter({
name: 'name',
operator: search.Operator.IS,
values: selector_number,
}));
}
activeSelectorResults.filters.push(search.createFilter({
name: 'isinactive',
operator: search.Operator.IS,
values: false,
}));
break;
case 'invoice_number':
var filterExpression = [
["tranid", "is", selector_number]
];
var invoiceColumns = new Array();
invoiceColumns[0] = search.createColumn({ name: 'entity', join: null, summary: null });
invoiceColumns[1] = search.createColumn({ name: 'partner', join: null, summary: null });
var activeSelectorResults = search.create({ type: 'invoice', join: null, filterExpression: filterExpression, columns: invoiceColumns });
break;
}
console.log("abc");
console.log(activeSelectorResults);
if (!isNullorEmpty(activeSelectorResults)) {
var selector_id = '';
activeSelectorResults.run().each(function (search_res) {
console.log("ID", search_res.id);
selector_id = search_res.id;
return true;
});
console.log('selector_id val', selector_id);
currRec.setValue({ fieldId: 'custpage_selector_id', value: selector_id });
}
return activeSelectorResults;
}
/**
* Verifies that the barcode record is associated to a customer
* @param {nlobjSearchResult[]} activeBarcodeResults Result of getSelectorRecords(selector_number, selector_type)
* @returns {Boolean}
*/
function customerLinkedToBarcode(activeBarcodeResults) {
// var activeBarcodeResult = activeBarcodeResults[0];
// var customer_id = activeBarcodeResult.getValue('custrecord_cust_prod_stock_customer');
// if (isNullorEmpty(customer_id)) {
// return false;
// } else {
// return true;
// }
var customer_id;
activeBarcodeResults.run().each(function (search_val) {
customer_id = search_val.getValue({ name: 'custrecord_cust_prod_stock_customer' });
if (isNullorEmpty(customer_id)) {
return true;
} else {
return false;
}
});
if (isNullorEmpty(customer_id)) {
return false;
} else {
return true;
}
}
/**
* Verifies that the barcode record is associated to a franchisee
* @param {nlobjSearchResult[]} activeBarcodeResults Result of getSelectorRecords(selector_number, selector_type)
* @returns {Boolean}
*/
function zeeLinkedToBarcode(activeBarcodeResults) {
//var activeBarcodeResult = activeBarcodeResults[0];
var zee_id;
activeBarcodeResults.run().each(function (search_val) {
zee_id = search_val.getValue({ name: 'custrecord_cust_prod_stock_zee' });
console.log("zee", zee_id);
if (isNullorEmpty(zee_id)) {
return true;
} else {
return false;
}
});
if (isNullorEmpty(zee_id)) {
return false;
} else {
return true;
}
}
/**
* Returns the customer record for a given customer number
* If record does not exist, returns null
* @param {*} customer_number
*/
function customerLinkedToCustomerNum(customer_number) {
if (!isNullorEmpty(customer_number)) {
var customer_search = search.load({ type: 'customer', id: 'customsearch_customer_name_2' });
var new_filter = search.createFilter({
name: 'entityid',
operator: 'haskeywords',
values: customer_number,
});
customer_search.filters.push(new_filter);
try {
var result_set = customer_search.run();
if (result_set.getRange({ start: 0, end: 1000 }) != null && result_set.getRange({ start: 0, end: 1000 }).length >= 1) {
// Customer found.
return result_set.getRange({ start: 0, end: 1000 })[0];
} else {
// Customer does not exist in record
return null;
}
} catch (error) {
//Undefined ID error
return showAlert(error);
}
}
}
/**
* Displays the informations linked to a selector record.
* @returns {Boolean} Whether the function worked well or not.
*/
function displayCustomerInfo() {
console.log('In displayCustomerInfo()');
var selector_number = $('#selector_value').val().trim().toUpperCase();
currRec.setValue({ fieldId: 'custpage_selector_number', value: selector_number });
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
var activeSelectorResults = getSelectorRecords(selector_number, selector_type);
var activeSelectorResult;
var selector_id = '';
activeSelectorResults.run().each(function (search_val) {
selector_id = search_val.id;
activeSelectorResult = search_val;
console.log("selector_id", selector_id);
});
console.log("asr", activeSelectorResult);
//var selector_id = activeSelectorResult.getId();
console.log('selector_id : ', selector_id);
console.log('activeSelectorResult : ', activeSelectorResult);
currRec.setValue({ fieldId: 'custpage_selector_id', value: selector_id });
switch (selector_type) {
case 'barcode_number':
var customer_name = activeSelectorResult.getText('custrecord_cust_prod_stock_customer');
var customer_id = activeSelectorResult.getValue('custrecord_cust_prod_stock_customer');
currRec.setValue({ fieldId: 'custpage_customer_id', value: customer_id });
var zee_name = activeSelectorResult.getText('custrecord_cust_prshowAlod_stock_zee');
var zee_id = activeSelectorResult.getValue('custrecord_cust_prod_stock_zee');
var date_stock_used = activeSelectorResult.getValue('custrecord_cust_date_stock_used');
var time_stock_used = activeSelectorResult.getValue('custrecord_cust_time_stock_used');
var final_delivery_val = activeSelectorResult.getValue('custrecord_cust_prod_stock_final_del');
var final_delivery = activeSelectorResult.getText('custrecord_cust_prod_stock_final_del');
//Show the required fields
$('.mpex_stock_used_section').show();
$('.final_delivery_enquiry_status_section').show();
//Update values
$('#date_stock_used').val(date_stock_used);
$('#time_stock_used').val(time_stock_used);
$('#final_delivery').attr('data-val', final_delivery_val);
$('#final_delivery').val(final_delivery);
break;
case 'invoice_number':
var customer_name = activeSelectorResult.getText('entity');
var customer_id = activeSelectorResult.getValue('entity');
currRec.setValue({ fieldId: 'custpage_customer_id', value: customer_id });
var zee_name = activeSelectorResult.getText('partner');
var zee_id = activeSelectorResult.getValue('partner');
break;
}
$('#customer_name').val(customer_name);
// Load customer record
try {
var customerRecord = record.load({ type: 'customer', id: customer_id });
var zee_id = customerRecord.getValue({ fieldId: 'partner' });
var daytodayphone = customerRecord.getValue({ fieldId: 'phone' });
var daytodayemail = customerRecord.getValue({ fieldId: 'custentity_email_service' });
var entityid = customerRecord.getValue({ fieldId: 'entityid' });
// Set new customer number value
$('#customer_number_value').val(entityid);
currRec.setValue({ fieldId: 'custpage_customer_number', value: entityid });
if (selector_type == 'invoice_number') {
var accountsphone = customerRecord.getValue({ fieldId: 'altphone' });
var accountsemail = customerRecord.getValue({ fieldId: 'email' });
var maap_bank_account_number = customerRecord.getValue({ fieldId: 'custentity_maap_bankacctno' });
var maap_parent_bank_account_number = customerRecord.getValue({ fieldId: 'custentity_maap_bankacctno_parent' });
var selected_invoice_method_id = customerRecord.getValue({ fieldId: 'custentity_invoice_method' });
var accounts_cc_email = customerRecord.getValue({ fieldId: 'custentity_accounts_cc_email' });
var mpex_po_number = customerRecord.getValue({ fieldId: 'custentity_mpex_po' });
var customer_po_number = customerRecord.getValue({ fieldId: 'custentity11' });
var mpex_invoicing_cycle = customerRecord.getValue({ fieldId: 'custentity_mpex_invoicing_cycle' });
}
// Load Franchisee record
var zeeRecord = record.load({ type: 'partner', id: zee_id });
var zee_name = zeeRecord.getValue({ fieldId: 'companyname' });
var zee_main_contact_name = zeeRecord.getValue({ fieldId: 'custentity3' });
var zee_email = zeeRecord.getValue({ fieldId: 'email' });
var zee_main_contact_phone = zeeRecord.getValue({ fieldId: 'custentity2' });
$('#daytodayphone').val(daytodayphone);
$('#daytodayemail').val(daytodayemail);
if (selector_type == 'invoice_number') {
$('#accountsphone').val(accountsphone);
$('#accountsemail').val(accountsemail);
$('#account_number').val(maap_bank_account_number);
$('#parent_account_number').val(maap_parent_bank_account_number);
// Unselect Invoice all method options fields
$('#invoice_method option:selected').each(function () {
$(this).attr('selected', false);
});
// Select the right invoice method option
$('#invoice_method option[value=' + selected_invoice_method_id + ']').prop('selected', true);
$('#accounts_cc_email').val(accounts_cc_email);
$('#mpex_po_number').val(mpex_po_number);
$('#customer_po_number').val(customer_po_number);
$('#mpex_invoicing_cycle').val(mpex_invoicing_cycle);
}
$('#zee_main_contact_name').val(zee_main_contact_name);
$('#zee_email').val(zee_email);
$('#zee_main_contact_phone').val(zee_main_contact_phone);
} catch (e) {
if (e instanceof error.SuiteScriptError) {
if (error.name == "SSS_MISSING_REQD_ARGUMENT") {
console.log('Error to load the customer record with customer_id : ' + customer_id);
}
}
}
currRec.setValue({ fieldId: 'custpage_zee_id', value: zee_id });
$('#franchisee_name').val(zee_name);
// Contacts details
createContactsRows();
switch (selector_type) {
case 'barcode_number':
// TOLL Issues
// Unselect all TOLL Issues fields
$('#toll_issues option:selected').each(function () {
$(this).attr('selected', false);
});
// Select the corresponding TOLL issues
var toll_issues = activeSelectorResult.getValue({ name: 'custrecord_cust_prod_stock_toll_issues' });
if (!isNullorEmpty(toll_issues)) {
toll_issues = toll_issues.split(',');
toll_issues.forEach(function (toll_value) {
$('#toll_issues option[value=' + toll_value + ']').prop('selected', true);
});
}
break;
case 'invoice_number':
// Invoice Issues
// If the ticket is not opened yet, there are no Invoice Issues yet.
updateInvoicesDatatable();
break;
}
// Display the tickets linked to the customer in the datatable
updateTicketsDatatable();
setReminderDate();
return true;
}
function searchTicketRecords(customer_number) {
var all_ticket_search = search.load({ type: 'customrecord_mp_ticket', id: 'customsearch_ticket_by_custnum' });
var new_filter = search.createFilter({
name: 'custrecord_cust_number',
operator: 'contains',
values: customer_number,
})
all_ticket_search.filters.push(new_filter);
var tickets_result_set = all_ticket_search.run().getRange({ start: 0, end: 1000 });
var ticket_records = [];
if (!isNullorEmpty(tickets_result_set)) {
for (var i = 0; i < tickets_result_set.length; i++) {
var ticket_id = tickets_result_set[i].getValue('name');
var cust_number = tickets_result_set[i].getValue('custrecord_cust_number');
var cust_name = tickets_result_set[i].getText('custrecord_customer1');
var barcode_num = tickets_result_set[i].getText('custrecord_barcode_number');
var invoice_num = tickets_result_set[i].getText('custrecord_invoice_number');
var customer_issue = tickets_result_set[i].getValue('custrecord_customer_issue');
var owner = tickets_result_set[i].getText('owner');
var date_created = tickets_result_set[i].getValue('created');
ticket_records.push([ticket_id, cust_number, cust_name, barcode_num, invoice_num, customer_issue, owner, date_created]);
}
}
return ticket_records;
}
/**
* Displays the invoices linked to the customer into a datatable.
* @returns {Boolean} Whether the function worked well or not.
*/
function updateInvoicesDatatable() {
var compid = (runtime.envType == "SANDBOX") ? '1048144_SB3' : '1048144';
var customer_id = currRec.getValue({ fieldId: 'custpage_customer_id' });
var invoice_status_filter = $('#invoices_dropdown option:selected').val();
console.log("inv filter", invoice_status_filter);
var invoicesSearchResults = loadInvoicesSearch(customer_id, invoice_status_filter);
$('#result_invoices').empty();
var invoicesDataSet = [];
if (isNullorEmpty(invoicesSearchResults)) {
if (isNullorEmpty(customer_id)) {
$('#info').text('No customer is associated to this invoice.');
$('#info').parent().show();
return true;
} else {
try {
var customerRecord = record.load({
type: record.Type.CUSTOMER,
id: customer_id,
isDynamic: true
});
var customer_name = customerRecord.getValue({
fieldId: 'altname'
});
console.log(customer_name);
return true;
} catch (error) {
if (error instanceof error.SuiteScriptError) {
if (error.name == "SSS_MISSING_REQD_ARGUMENT") {
console.log('Error to load the customer record with customer_id : ' + customer_id);
}
}
}
}
}
var today = new Date;
invoicesSearchResults.each(function (invoiceResult) {
var status = invoiceResult.getValue('statusref');
if (status == invoice_status_filter) {
var invoice_date = invoiceResult.getValue('trandate');
invoice_date = invoice_date.split(' ')[0];
invoice_date = dateCreated2DateSelectedFormat(invoice_date);
var re = /Invoice #([\w]+)/;
var invoice_number = invoiceResult.getValue('invoicenum');
invoice_number = invoice_number.replace(re, '$1');
var invoice_id = invoiceResult.id;
var invoice_link = baseURL + '/app/accounting/transactions/custinvc.nl?id=' + invoice_id + '&compid=' + compid + '&cf=116&whence=';
invoice_number = '<a href="' + invoice_link + '">' + invoice_number + '</a>';
var status_text = invoiceResult.getText('statusref');
var invoice_type = invoiceResult.getText('custbody_inv_type');
var amount_due = invoiceResult.getValue('amountremaining');
var total_amount = invoiceResult.getValue('total');
var due_date_string = invoiceResult.getValue('duedate');
var overdue = '';
if (!isNullorEmpty(due_date_string)) {
due_date = stringToDate(due_date_string);
var days_overdue = Math.ceil((today - due_date) / 86400000);
if (days_overdue > 0) {
overdue = days_overdue + ' days (' + due_date_string + ')';
} else {
overdue = 'Due date : ' + due_date_string;
}
}
amount_due = financial(amount_due);
total_amount = financial(total_amount);
invoicesDataSet.push([invoice_date, invoice_number, status_text, invoice_type, amount_due, total_amount, overdue, invoice_id]);
}
return true;
});
// Update datatable rows.
var datatable = $('#invoices-preview').DataTable();
datatable.clear();
datatable.rows.add(invoicesDataSet);
datatable.draw();
$('[data-toggle="tooltip"]').tooltip();
return true;
}
/**
* Update the headers of the tickets preview datatable, depending on the selector_type.
* @param {String} selector_type
*/
function updateTicketsDatatableHeaders(selector_type) {
var table = $('#tickets-preview').DataTable();
var header_cells = table.columns([3, 5, 6]).header().to$();
switch (selector_type) {
case 'barcode_number':
$.each(header_cells, function (index) {
switch (index) {
case 0:
$(this).text('Barcode Number');
break;
case 1:
$(this).text('TOLL Issues');
break;
case 2:
$(this).text('Resolved TOLL Issues');
break;
default:
break;
}
});
break;
case 'invoice_number':
$.each(header_cells, function (index) {
switch (index) {
case 0:
$(this).text('Invoice Number');
break;
case 1:
$(this).text('Invoice Issues');
break;
case 2:
$(this).text('Resolved Invoice Issues');
break;
default:
break;
}
});
break;
}
}
/**
* Displays the tickets linked to the customer into a datatable.
* @returns {Boolean} Whether the function worked well or not.
*/
function updateTicketsDatatable() {
var customer_id = currRec.getValue({ fieldId: 'custpage_customer_id' });
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
var ticketSearchResults = loadTicketsSearch(customer_id);
if (!isNullorEmpty(ticketSearchResults)) {
ticketSearchResults.filters.push(search.createFilter({
name: 'custrecord_customer1',
operator: search.Operator.IS,
values: customer_id,
})
);
}
//console.log("cnt", searchResultCount);
console.log('update tickets datatable');
updateTicketsDatatableHeaders(selector_type);
$('#result_tickets').empty();
var ticketsDataSet = [];
if (isNullorEmpty(ticketSearchResults)) {
if (isNullorEmpty(customer_id)) {
$('#info').text('No customer is associated to this ticket.');
$('#info').parent().show();
return true;
} else {
try {
var customerRecord = record.load({ type: 'customer', id: customer_id });
var customer_name = customerRecord.getValue({ fieldId: 'altname' });
$('#info').text('No ticket exists for the customer ' + customer_name);
$('#info').parent().show();
return true;
} catch (e) {
if (e instanceof error.SuiteScriptError) {
if (e.name == "SSS_MISSING_REQD_ARGUMENT") {
console.log('Error to load the customer record with customer_id : ' + customer_id);
}
}
}
}
}
ticketSearchResults.run().each(function (ticketResult) {
switch (selector_type) {
case 'barcode_number':
var ticket_id = ticketResult.getValue('name');
var date_created = ticketResult.getValue('created');
var date_closed = ticketResult.getValue('custrecord_date_closed');
var barcode_number = ticketResult.getText('custrecord_barcode_number');
var status = ticketResult.getText('custrecord_ticket_status');
var toll_issues = ticketResult.getText('custrecord_toll_issues');
toll_issues = toll_issues.split(',').join('<br>');
var resolved_toll_issues = ticketResult.getText('custrecord_resolved_toll_issues');
resolved_toll_issues = resolved_toll_issues.split(',').join('<br>');
var comment = ticketResult.getValue('custrecord_comment');
ticketsDataSet.push([ticket_id, date_created, date_closed, barcode_number, status, toll_issues, resolved_toll_issues, comment]);
break;
case 'invoice_number':
var ticket_id = ticketResult.getValue('name');
var date_created = ticketResult.getValue('created');
var date_closed = ticketResult.getValue('custrecord_date_closed');
var re = /Invoice #([\w]+)/;
var invoice_number = ticketResult.getText('custrecord_invoice_number');
invoice_number = invoice_number.replace(re, '$1');
var status = ticketResult.getText('custrecord_ticket_status');
var invoice_issues = ticketResult.getText('custrecord_invoice_issues');
invoice_issues = invoice_issues.split(',').join('<br>');
var resolved_invoice_issues = ticketResult.getText('custrecord_resolved_invoice_issues');
resolved_invoice_issues = resolved_invoice_issues.split(',').join('<br>');
var comment = ticketResult.getValue('custrecord_comment');
comment = comment.split('\n').join('<br>');
ticketsDataSet.push([ticket_id, date_created, date_closed, invoice_number, status, invoice_issues, resolved_invoice_issues, comment]);
break;
}
return true;
});
// Update datatable rows.
var datatable = $('#tickets-preview').dataTable().api();
datatable.clear();
datatable.rows.add(ticketsDataSet);
datatable.draw();
return true;
}
/**
* Load the result set of the invoices records linked to the customer.
* @param {String} customer_id
* @param {String} invoice_status
* @return {nlobjSearchResultSet} invoicesResultSet
*/
// function loadInvoicesSearch(customer_id, invoice_status) {
// if (!isNullorEmpty(customer_id)) {
// var invoicesSearch = search.load({ type: 'invoice', id: 'customsearch_mp_ticket_invoices_datatabl' });
// var invoicesFilterExpression = invoicesSearch.filterExpression;
// invoicesFilterExpression.push('AND', ['entity', 'is', customer_id]);
// if (invoice_status == 'open') {
// invoicesFilterExpression.push('AND', ["status", "anyof", "CustInvc:A"]); // Open Invoices
// } else if (invoice_status == 'paidInFull') {
// invoicesFilterExpression.push('AND', ["status", "anyof", "CustInvc:B"]); // Paid in Full
// var today_date = new Date();
// var today_day = today_date.getDate();
// var today_month = today_date.getMonth();
// var today_year = today_date.getFullYear();
// var date_3_months_ago = new Date(Date.UTC(today_year, today_month - 3, today_day));
// var date_3_months_ago_string = format.parse({ value: date_3_months_ago, type: format.Type.DATE });
// invoicesFilterExpression.push('AND', ["trandate", "after", date_3_months_ago_string]);
// }
// console.log('invoicesFilterExpression : ', invoicesFilterExpression);
// invoicesSearch.filterExpression = invoicesFilterExpression;
// invoicesResultSet = invoicesSearch.run();
// }
// console.log("inv res set", invoicesResultSet)
// return invoicesResultSet;
// }
/**
* Load the result set of the invoices records linked to the customer.
* @param {String} customer_id
* @param {String} invoice_status
* @return {nlobjSearchResultSet} invoicesResultSet
*/
function loadInvoicesSearch(customer_id, invoice_status) {
var invoicesResultSet;
if (!isNullorEmpty(customer_id)) {
var invoicesSearch = search.load({
id: 'customsearch_mp_ticket_invoices_datatabl',
type: search.Type.INVOICE
});
var invoicesFilterExpression = invoicesSearch.filterExpression;
invoicesFilterExpression.push('AND');
invoicesFilterExpression.push(['entity', search.Operator.IS, customer_id]);
console.log("inv status", invoice_status);
// Open Invoices
if (invoice_status == 'open' || isNullorEmpty(invoice_status)) {
invoicesFilterExpression.push('AND', ["status", search.Operator.ANYOF, "CustInvc:A"]); // Open Invoices
} else if (invoice_status == 'paidInFull') {
invoicesFilterExpression.push('AND', ["status", search.Operator.ANYOF, "CustInvc:B"]); // Paid in Full
var today_date = new Date();
var today_day = today_date.getDate();
var today_month = today_date.getMonth();
var today_year = today_date.getFullYear();
var date_3_months_ago = new Date(Date.UTC(today_year, today_month - 3, today_day));
var date_3_months_ago_string = formatDate(date_3_months_ago);
invoicesFilterExpression.push('AND', ["trandate", search.Operator.AFTER, date_3_months_ago_string]);
}
invoicesSearch.filterExpression = invoicesFilterExpression;
invoicesResultSet = invoicesSearch.run();
var searchResultCount = invoicesSearch.runPaged().count;
console.log("cnt", searchResultCount);
}
return invoicesResultSet;
}
/**
* Load the result set of the tickets records linked to the customer.
* WARNING : This method returns only 1000 results. If we want more results, we need to use a saved search
* @param {String} customer_id
* @return {Array} An array of nlobjSearchResult objects, containing the different ticket records.
*/
function loadTicketsSearch(customer_id) {
var ticketSearchResults = new Array;
console.log("custid", customer_id);
// If a ticket is opened for a barcode that is not allocated to a customer,
// there will be no customer_id.
if (!isNullorEmpty(customer_id)) {
var filterExpression = search.createFilter({
name: 'custrecord_customer1',
operator: 'is',
values: customer_id,
});
var ticketsColumns = new Array();
ticketsColumns[0] = search.createColumn({ name: 'name' });
ticketsColumns[1] = search.createColumn({ name: 'created' });
ticketsColumns[2] = search.createColumn({ name: 'custrecord_date_closed' });
ticketsColumns[3] = search.createColumn({ name: 'custrecord_barcode_number' });
ticketsColumns[4] = search.createColumn({ name: 'custrecord_invoice_number' });
ticketsColumns[5] = search.createColumn({ name: 'custrecord_ticket_status' });
ticketsColumns[6] = search.createColumn({ name: 'custrecord_toll_issues' });
ticketsColumns[7] = search.createColumn({ name: 'custrecord_resolved_toll_issues' });
ticketsColumns[8] = search.createColumn({ name: 'custrecord_invoice_issues' });
ticketsColumns[9] = search.createColumn({ name: 'custrecord_resolved_invoice_issues' });
ticketsColumns[10] = search.createColumn({ name: 'custrecord_comment' });
ticketSearchResults = search.create({ type: 'customrecord_mp_ticket', filter: filterExpression, columns: ticketsColumns });
}
return ticketSearchResults;
}
/**
* Triggered by a click on the button 'ADD/EDIT CONTACTS' ('#reviewcontacts')
* Open the 'ticket_contact' page with the parameters :
* - Customer ID
* - Barcode Number
* - Script ID : 'customscript_sl_open_ticket'
* - Deployment ID : 'customdeploy_sl_open_ticket'
*/
function addEditContact() {
var customer_id = currRec.getValue({ fieldId: 'custpage_customer_id' });
if (!isNullorEmpty(customer_id)) {
var selector_number = currRec.getValue({ fieldId: 'custpage_selector_number' });
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
var params = {
custid: parseInt(customer_id),
selector_number: selector_number,
selector_type: selector_type,
id: 'customscript_sl_open_ticket_2',
deploy: 'customdeploy_sl_open_ticket_2'
};
params = JSON.stringify(params);
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_ticket_contact',
scriptId: 'customscript_sl_ticket_contact',
})
var upload_url = baseURL + output + '¶ms=' + params;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
} else {
$('#info').parent().hide();
showAlert('No customer is associated to this ticket.');
}
}
/**
* Loads the result set of all the contacts linked to a Customer.
* @returns {nlobjSearchResultSet} contactsResultSet
*/
function loadContactsList() {
var currRec = currentRecord.get();
var customer_id = currRec.getValue({ fieldId: 'custpage_customer_id' });
var contactsResultSet = [];
// If a ticket is opened for a barcode that is not allocated to a customer,
// there will be no customer_id.
if (!isNullorEmpty(customer_id)) {
var contactsSearch = search.load({ type: 'contact', id: 'customsearch_salesp_contacts' });
var contactsFilterExpression = [
['company', 'is', customer_id], 'AND', ['isinactive', 'is', 'F']
];
contactsSearch.filterExpression = contactsFilterExpression;
contactsResultSet = contactsSearch.run();
}
return contactsResultSet;
}
/**
* Dispalys fields related to customer and frnachisee and hides the remaining.
*/
function displayFranchiseeInfo(customer_record) {
var customer_name = customer_record.getValue('companyname');
var daytodayemail = customer_record.getValue('email');
var daytodayphone = customer_record.getValue('phone');
var zee_name = customer_record.getText('partner');
var zee_email = customer_record.getValue({ name: 'email', join: 'partner', summary: null });
var zee_contact_name = customer_record.getValue({ name: 'custentity3', join: 'partner', summary: null });
var zee_abn = customer_record.getValue({ name: 'custentity_abn_franchiserecord', join: 'partner', summary: null });
var zee_phone = customer_record.getValue({ name: 'custentity2', join: 'partner', summary: null });
//Ticket details section
$('.customer_name').val(customer_name);
$('#daytodayemail').val(daytodayemail);
$('#daytodayphone').val(daytodayphone);
$('#franchisee_name').val(zee_name);
$('#zee_email').val(zee_email);
$('#zee_main_contact_name').val(zee_contact_name);
$('#zee_main_contact_phone').val(zee_phone);
$('#zee_abn').val(zee_abn);
createContactsRows();
}
/**
* - Populates the Contacts table by adding contacts details at each row.
* - If there is a ticket_id (which means we are in edit mode),
* adds the contact to the "To" field of the "Send Email" section.
*/
function createContactsRows() {
var contactsResultSet = loadContactsList();
console.log(contactsResultSet);
// Used for the Contacts Table.
var inline_contacts_table_html = '';
// If a ticket is opened for a barcode that is not allocated to a customer,
// there will be no contacts.
if (!isNullorEmpty(contactsResultSet)) {
contactsResultSet.each(function (contactResult) {
var contact_id = contactResult.getValue('internalid');
var salutation = contactResult.getValue('salutation');
var first_name = contactResult.getValue('firstname');
var last_name = contactResult.getValue('lastname');
var contact_name = salutation + ' ' + first_name + ' ' + last_name;
var contact_email = contactResult.getValue('email');
var contact_phone = contactResult.getValue('phone');
var contact_role_value = contactResult.getValue('contactrole');
var contact_role_text = contactResult.getText('contactrole');
var add_as_recipient_btn = '<button style="background-color: #379E8F; border-color: #379E8F" class="btn btn-success add_as_recipient glyphicon glyphicon-envelope" type="button" data-email="' + contact_email + '" data-firstname="' + first_name + '" data-contact-id="' + contact_id + '" data-toggle="tooltip" data-placement="right" title="Add as recipient"></button>';
inline_contacts_table_html += '<tr class="text-center">';
inline_contacts_table_html += '<td headers="col_name">' + contact_name + '</td>';
inline_contacts_table_html += '<td headers="col_phone">' + contact_phone + '</td>';
inline_contacts_table_html += '<td headers="col_email">' + contact_email + '</td>';
inline_contacts_table_html += '<td headers="col_role">';
inline_contacts_table_html += '<span class="role_value" hidden>' + contact_role_value + '</span>';
inline_contacts_table_html += '<span class="role_text">' + contact_role_text + '</span>';
inline_contacts_table_html += '</td>';
inline_contacts_table_html += '<td headers="col_add_as_recipient">' + add_as_recipient_btn + '</td>';
inline_contacts_table_html += '</tr>';
return true;
});
}
$('#contacts tbody').html(inline_contacts_table_html);
}
/**
* Populates the Usernote table by adding the usernotes at each row.
*/
function createUsernoteRows(ticket_id) {
// Used for the UserNote Table.
var inline_usernote_table_html = '';
ticket_id = parseInt(ticket_id);
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
var comment = ticketRecord.getValue({ fieldId: 'custrecord_comment' });
if (!isNullorEmpty(comment)) {
var comments = comment.split('\n');
// This regExp matches any content inside brackets, that is not brackets.
var re = /\[([^\[\]]+)\]/g;
comments.forEach(function (value, index, comments_array) {
// Iterate the array from the last element to the first, in order to display the most recent usernote on top.
var nb_usernotes = comments_array.length;
var usernote = comments_array[nb_usernotes - index - 1];
var usernote_array = usernote.split(' - ');
var match_brackets_content_iterator = re[Symbol.matchAll](usernote);
// match_brackets_content_array is an array of arrays.
// Each of its element contains the matched string (with the brackets),
// and the string inside the brackets (which is used for `usernote_title`, `usernote_name` and `usernote_date`.
var match_brackets_content_array = Array.from(match_brackets_content_iterator, function (x) {
return (x[1])
});
var usernote_title = match_brackets_content_array[0];
var usernote_name = match_brackets_content_array[1];
var usernote_date = match_brackets_content_array[2];
var usernote_text = usernote_array[usernote_array.length - 1];
inline_usernote_table_html += '<tr class="text-center">';
inline_usernote_table_html += '<td headers="col_usernote_title">' + usernote_title + '</td>';
inline_usernote_table_html += '<td headers="col_usernote_name">' + usernote_name + '</td>';
inline_usernote_table_html += '<td headers="col_usernote_date">' + usernote_date + '</td>';
inline_usernote_table_html += '<td headers="col_usernote_comment">' + usernote_text + '</td>';
inline_usernote_table_html += '</tr>';
});
}
$('#user_note tbody').html(inline_usernote_table_html);
}
/**
* Function to select TOLL emails
*/
function selectTollEmails() {
var toll_emails = $('#send_toll option:selected').map(function () {
return $(this).val()
});
toll_emails = $.makeArray(toll_emails);
$('toll_emails').selectpicker('val', toll_emails);
}
/**
* Function to select the enquiry medium
*/
function selectEnquiryMedium() {
var medium_list = $('#enquiry_medium_status option:selected').map(function () {
return $(this).val()
});
medium_list = $.makeArray(medium_list);
$('enquiry_medium_status').selectpicker('val', medium_list);
}
/**
* For barcode tickets currently
* Based on the selected MP Issue, an Owner is allocated to the ticket.
* IT issues have priority over the other issues.
*/
function selectOwner() {
var owner_list = $('#owner option:selected').map(function () {
return $(this).val()
});
console.log("owner_list", owner_list)
owner_list = $.makeArray(owner_list);
var list_mp_ticket_issues = $('#mp_issues option:selected').map(function () {
return $(this).val()
});
list_mp_ticket_issues = $.makeArray(list_mp_ticket_issues);
console.log(list_mp_ticket_issues);
if (list_mp_ticket_issues.length != 0) {
var it_issue = false;
var other_issue = '0';
list_mp_ticket_issues.forEach(function (mp_ticket_issue_value) {
if (mp_ticket_issue_value < 5) {
it_issue = true;
} else {
other_issue = mp_ticket_issue_value;
}
});
if (it_issue) {
// IT Issue
owner_list = owner_list.concat([409635, 696992]); // Select Ankith Ravindran and Raine Giderson.
} else if (other_issue != '0') {
switch (other_issue) {
case '5': // Operational Issue
owner_list.push(25537); // Select Michael McDaid.
break;
case '6': // Finance Issue
owner_list.push(280700); // Select Vira Nathania.
break;
case '7': // Customer Service Issue
owner_list.push(386344); // Select Jessica Roberts.
break;
case '10': // Customer App Issue
owner_list = [1132504]; // Select Rianne Mansell
break;
case '9': // Customer App Issue
owner_list = [1132504]; // Select Rianne Mansell
break;
case '11': // Customer App Issue
owner_list = [1132504]; // Select Rianne Mansell
break;
}
}
}
$('#owner').selectpicker('val', owner_list);
}
/**
* Function triggered when the '#template' input field is blurred.
* Load the subject of the email and the body of the template.
*/
function loadTemplate() {
var currRec = currentRecord.get();
var template_id = $('#template option:selected').val();
console.log('template_id : ', template_id);
try {
var templateRecord = record.load({ type: 'customrecord_camp_comm_template', id: template_id, isDynamic: true });
var template_subject = templateRecord.getValue({ fieldId: 'custrecord_camp_comm_subject' });
console.log("templateRecord", templateRecord);
console.log("tempsubj", template_subject);
} catch (e) {
//if (e instanceof error.SuiteScriptError) {
if (e.name == "SSS_MISSING_REQD_ARGUMENT") {
console.log('Error to load the template with template_id : ' + template_id);
}
//}
}
var customer_id = currRec.getValue({ fieldId: 'custpage_customer_id' });
var sales_rep = encodeURIComponent(runtime.getCurrentUser().name);
console.log($('#send_to'))
var first_name = $('#send_to').data("firstname");
console.log(first_name)
var dear = encodeURIComponent(first_name);
var contact_id = '';
var contact_id_array = $('#send_to').data('contact-id');
if (!isNullorEmpty(contact_id_array)) {
contact_id_array = JSON.parse(contact_id_array);
if (!isNullorEmpty(contact_id_array)) {
contact_id = contact_id_array[0].toString();
if (contact_id == '0' && !isNullorEmpty(contact_id[1])) {
contact_id = '';
}
}
}
console.log('contact_id : ', contact_id);
var userid = encodeURIComponent(runtime.getCurrentUser().id);
// var url = 'https://1048144.extforms.netsuite.com/app/site/hosting/scriptlet.nl?script=395&deploy=1&compid=1048144&h=6d4293eecb3cb3f4353e&rectype=customer&template=';
// if (runtime.envType == "SANDBOX") {
// var url = 'https://1048144-sb3.extforms.netsuite.com/app/site/hosting/scriptlet.nl?script=395&deploy=1&compid=1048144_SB3&h=9c35dc467fbdfafcfeaa&rectype=customer&template=';
// }
// url += template_id + '&recid=' + customer_id + '&salesrep=' + sales_rep + '&dear=' + dear + '&contactid=' + contact_id + '&userid=' + userid;
var suiteletUrl = url.resolveScript({
scriptId: 'customscript_merge_email',
deploymentId: 'customdeploy_merge_email',
returnExternalUrl: true
});
console.log('suiteletUrl', suiteletUrl);
suiteletUrl += '&rectype=customer&template=';
//var template_id = 94;
// var newLeadEmailTemplateRecord = record.load({
// type: 'customrecord_camp_comm_template',
// id: template_id,
// isDynamic: true
// });
//var templateSubject = template_subject;
var emailAttach = new Object();
emailAttach['entity'] = customer_id;
//https://1048144-sb3.extforms.netsuite.com/app/site/hosting/scriptlet.nl?script=395&deploy=1&compid=1048144_SB3&h=9c35dc467fbdfafcfeaa&rectype=customer&template=91&recid=780069&salesrep=Sruti%20Desai&dear=&contactid=&userid=1115209
suiteletUrl += template_id + '&recid=' + customer_id + '&salesrep=' + sales_rep + '&dear=' + dear + '&contactid=' + null + '&userid=' + userid;
// var headerObj = {
// name: 'Accept-Language',
// value: 'en-us'
// };
console.log('suiteletUrl', suiteletUrl);
// var response = https.get({
// url: suiteletUrl,
// });
// var emailHtml = response.body;
var response = https.get({
url: suiteletUrl
});
console.log("response", response);
// console.log("URL", url);
// suiteletUrl = http.request({
// method: http.Method.GET,
// url: url,
// })
// // urlCall = http.get({
// // url: url,
// // });
// console.log(urlCall);
var emailHtml = response.body;
$('#email_body').summernote('code', emailHtml);
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
ticket_id = parseInt(ticket_id);
var selector_number = currRec.getValue({ fieldId: 'custpage_selector_number' });
var subject = 'MailPlus [MPSD' + ticket_id + '] - ' + template_subject + ' - ' + selector_number;
$('#subject').val(subject);
}
/**
* Check that the fields "To", "Template" and "Subject" are non-empty.
* @returns {Boolean}
*/
function validateEmailFields() {
var alertMessage = '';
var return_value = true;
var send_to_val = $('#send_to').val();
var send_toll_val = $('#send_toll').val();
if (isNullorEmpty(send_to_val) && isNullorEmpty(send_toll_val)) {
return_value = false;
alertMessage += 'Please select a recipient.<br>';
}
var template_val = $('#template option:selected').val();
if (isNullorEmpty(template_val)) {
return_value = false;
alertMessage += 'Please select a template.<br>';
} else {
var subject_val = $('#subject').val();
if (isNullorEmpty(subject_val)) {
return_value = false;
alertMessage += 'Please enter a subject.<br>';
}
}
if (return_value == false) {
showAlert(alertMessage);
} else {
$('#alert').parent().hide();
}
return return_value;
}
/**
* Function to sent emails when a customer associated ticket is opened
*/
function sendCustomerTicketEmail(subject, ticket_id, customer_number, selector_type, selector_number, browser, os, login_email_used, sender_name, sender_phone, send_to) {
console.log("in email fn ", send_to);
if (isNullorEmpty(browser)) {
browser = " - "
};
if (isNullorEmpty(os)) {
os = " - "
};
if (isNullorEmpty(login_email_used)) {
login_email_used = " - "
};
if (isNullorEmpty(sender_name)) {
sender_name = " - "
};
if (isNullorEmpty(sender_phone)) {
sender_phone = " - "
};
var url = "https://1048144.app.netsuite.com/app/site/hosting/scriptlet.nl?script=1243&deploy=1&compid=1048144&";
if (runtime.envType == "SANDBOX") {
var url = "https://1048144-sb3.app.netsuite.com/app/site/hosting/scriptlet.nl?script=1243&deploy=1&compid=1048144_SB3";
}
var contactEmail = ["PI:EMAIL:nnheo@example.comEND_PI"];
var custparam_params = new Object();
custparam_params['ticket_id'] = parseInt(ticket_id);
custparam_params['selector_number'] = selector_number;
custparam_params['selector_type'] = selector_type;
var ticket_url = url + "&custparam_params=" + encodeURIComponent(JSON.stringify(custparam_params));
if (isNullorEmpty(subject)) {
subject = 'MPSD' + ticket_id + ' - New Customer Ticket Opened';
}
var body = '' + selector_number + ' Ticket Details <br>';
body += 'Customer number : ' + customer_number + ' <br>';
body += 'Login email used : ' + login_email_used + ' <br>';
switch (selector_number) {
case 'Customer App':
body += 'Browser : ' + browser + ' <br>';
body += 'Operating system : ' + os + ' <br>';
break;
case 'Customer Portal':
body += 'Browser : ' + browser + ' <br>';
break;
case 'Update Label':
body += 'Sender name : ' + sender_name + ' <br>';
body += 'Sender phone : ' + sender_phone + ' <br>';
break;
}
body += '<a href="' + ticket_url + '"> Open ticket page </a><br>';
body += 'Next reminder time: ' + getNextReminderTime() + ' <br>';
var file = $('#screenshot_image')[0];
if (file && (typeof file.files[0] != 'undefined')) {
file = file.files[0];
if ((file.type == "image/jpeg" || file.type == "image/png") && (file.name)) {
var fr = new FileReader();
fr.onload = function (e) {
body += '<img src=" ' + e.target.result + '">';
console.log("email send", send_to);
if (!isNullorEmpty(send_to)) {
email.send({
author: userId,
body: body,
recipients: send_to,
subject: subject,
cc: contactEmail,
});
}
}
fr.readAsDataURL(file);
}
} else {
if (!isNullorEmpty(send_to)) {
console.log("email send", send_to);
email.send({
author: userId,
body: body,
recipients: send_to,
subject: subject,
cc: contactEmail,
})
}
}
console.log("EMAIL WORKED");
}
/**
* Triggered by a click on the button 'SEND EMAIL' ('#send_email')
* Send the selected email to the selected contact, and reloads the page.
*/
function sendEmail() {
if (validateEmailFields()) {
// Send Email
// Convert "TO" text field to email adresses array
var send_to_values = $('#send_to').val().split(',');
var send_to = [];
if (!isNullorEmpty(send_to_values)) {
send_to_values.forEach(function (email_address) {
email_address = email_address.trim();
if (!isNullorEmpty(email_address)) {
send_to.push(email_address);
}
});
}
console.log("send_to", send_to);
var send_toll_values = $('#send_toll').val();
var send_toll_to = [];
if (!isNullorEmpty(send_toll_values)) {
for (var i = 0; i < send_toll_values.length; i++) {
send_toll_to.push($('#send_toll option:selected').val(send_toll_values)[i].text);
}
}
// CC Field
var cc_values = $('#send_cc').val().split(',');
var cc = [];
cc_values.forEach(function (email_address) {
cc.push(email_address.trim());
return true;
});
if (isNullorEmpty(cc)) {
cc = null;
}
console.log("cc", cc);
// BCC Field
var bcc_values = $('#send_bcc').val().split(',');
var bcc = [];
bcc_values.forEach(function (email_address) {
bcc.push(email_address.trim());
return true;
});
if (isNullorEmpty(bcc)) {
bcc = null;
}
console.log("bcc", bcc);
var email_subject = $('#subject').val();
var email_body = $('#email_body').summernote('code');
var customer_id = currRec.getValue({ fieldId: 'custpage_customer_id' });
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
ticket_id = parseInt(ticket_id);
var params_email = currRec.getValue({ fieldId: 'custpage_param_email' });
params_email = JSON.parse(params_email);
params_email.recipient = send_to;
params_email.subject = email_subject;
params_email.body = encodeURIComponent(email_body);
params_email.cc = cc;
params_email.bcc = bcc;
params_email.records = { entityId: customer_id };
var attachments_credit_memo_ids = params_email.attachments_credit_memo_ids;
var attachments_usage_report_ids = params_email.attachments_usage_report_ids;
var attachments_invoice_ids = params_email.attachments_invoice_ids;
params_email = JSON.stringify(params_email);
if (!isNullorEmpty(attachments_credit_memo_ids) ||
!isNullorEmpty(attachments_usage_report_ids) ||
!isNullorEmpty(attachments_invoice_ids)) {
// Send email using the response part of this suitelet script.
currRec.setValue({ fieldId: 'custpage_param_email', value: params_email });
setRecordStatusToInProgress(ticket_id);
// Trigger the submit function.
$('#submitter').trigger('click');
} else {
send_to = send_to.concat(send_toll_to);
console.log("Final send " + send_to);
// If there are no attachments, it's faster to directly use nlapiSendEmail() from the client script.
// console.log("email send", recipients);
if (!isNullorEmpty(customer_id) && !isNullorEmpty(send_to)) {
email.send({
author: userId,
body: email_body,
recipients: send_to,
subject: email_subject,
relatedRecords: { entityId: customer_id },
bcc: bcc,
cc: cc,
})
} else {
email.send({
author: userId,
body: email_body,
recipients: send_to,
subject: email_subject,
bcc: bcc,
cc: cc,
})
}
// 112209 is from MailPlus Team
var selector_number = currRec.getValue({ fieldId: 'custpage_selector_number' });
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
setRecordStatusToInProgress(ticket_id);
// Reload the page
var params = {
ticket_id: parseInt(ticket_id),
selector_number: selector_number,
selector_type: selector_type,
};
params = JSON.stringify(params);
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_open_ticket_2',
scriptId: 'customscript_sl_open_ticket_2',
})
var upload_url = baseURL + output + '&custparam_params=' + params;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
}
} else {
return false;
}
}
/**
* Set record status to 'In Progress'.
* @param {Number} ticket_id
*/
function setRecordStatusToInProgress(ticket_id) {
try {
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
var status_value = ticketRecord.getValue({ fieldId: 'custrecord_ticket_status' });
var invoice_id = ticketRecord.getValue({ fieldId: 'custrecord_invoice_number' });
if (isNullorEmpty(status_value) || status_value == 1) {
//Ticket is open
var selector_number = currRec.getValue({ fieldId: 'custpage_selector_number' });
if (isFinanceRoleOnly(userRole) && !isNullorEmpty(invoice_id)) {
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 6 });
} else if (!isNullorEmpty(selector_number) && selector_number == "Customer App") {
console.log('Setting ticket status to In progress - IT');
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 4 }); //In progress - Developers
} else {
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 2 });
}
ticketRecord.setValue({ fieldId: 'custrecord_email_sent', value: true });
ticketRecord.save({
enableSourcing: true,
})
}
} catch (e) {
console.log("e", e);
//if (e instanceof error.SuiteScriptError) {
if (e.name == "SSS_MISSING_REQD_ARGUMENT") {
console.log('Error to Set record status to In Progress with ticket_id : ' + ticket_id);
}
//}
}
}
/**
* - Triggered by any changes on the TOLL Issues, Invoice Issues or MP Ticket Issues fields.
* - Display the button 'CLOSE TICKET' only when there are no selected issues.
* - Display the button 'CLOSE UNALLOCATED TICKET' only if the user is Ankith Ravindran or Raine Giderson
* and if the issues 'No allocated customer' or 'No allocated franchisee' are selected.
*/
function hideCloseTicketButton() {
// Check that there are no selected issues.
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
var toll_issues_length = $('#toll_issues option:selected').length;
var invoice_issues_length = $('#invoice_issues option:selected').length;
var mp_issues_length = $('#mp_issues option:selected').length;
// Show the 'Close Ticket' Button
switch (selector_type) {
case 'barcode_number':
if ((toll_issues_length == 0) && (mp_issues_length == 0)) {
$('.close_ticket').removeClass('hide');
$('.close_ticket_lost').removeClass('hide');
} else {
$('.close_ticket').addClass('hide');
$('.close_ticket_lost').addClass('hide');
}
break;
case 'invoice_number':
if ((invoice_issues_length == 0) && (mp_issues_length == 0)) {
$('.close_ticket').removeClass('hide');
$('.close_ticket_lost').removeClass('hide');
} else {
$('.close_ticket').addClass('hide');
$('.close_ticket_lost').addClass('hide');
}
break;
}
// Show the 'Close Unallocated' button.
var mp_issues_selected = $('#mp_issues option:selected').map(function () {
return $(this).val()
});
mp_issues_selected = $.makeArray(mp_issues_selected);
// '1' is the MP Issue 'No Allocated Customer'
// '3' is the MP Issue 'No Allocated Franchisee'
var is_no_allocated_mp_issue = (mp_issues_selected.indexOf('1') != -1 || mp_issues_selected.indexOf('3') != -1);
// '409635' is the user ID of Ankith Ravindran
// '696992' is the user ID of Raine Giderson
// '766498' is the user ID of Raphaël Chalicarne
var is_user_ankith_or_raine = (userId == '409635' || userId == '696992' || userId == '766498');
var can_show_close_unallocated_button = (is_no_allocated_mp_issue && is_user_ankith_or_raine);
if (can_show_close_unallocated_button) {
$('.close_unallocated_ticket').removeClass('hide');
} else {
$('.close_unallocated_ticket').addClass('hide');
}
updateButtonsWidth();
}
function updateSaveRecord() {
var currRec = currentRecord.get();
var status_value = currRec.getValue({ fieldId: 'custpage_ticket_status_value' });
var selector_issue = currRec.getValue({ fieldId: 'custpage_selector_issue' }); //set to T onEscalate
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
var customer_number = currRec.getValue({ fieldId: 'custpage_customer_number' });
var selector_number = $('#selector_value').val();
console.log('status_value' + status_value)
console.log('selector_issue ' + selector_issue)
console.log('selector_type ' + selector_type)
console.log('selector_number ' + selector_number)
if (selector_type == 'customer_issue') {
if (isNullorEmpty(customer_number)) {
showAlert('Please enter a customer number');
return false;
}
}
// if (isTicketNotClosed(status_value) && !isNullorEmpty(selector_type)) {
// // Barcode/Inv associated tickets - check that a TOLL Issue or an Invoice Issue has been selected.
// // Customer number associated ticket - check that a customer number has been entered
// switch (selector_type) {
// case 'barcode_number':
// var toll_issues_length = $('#toll_issues option:selected').length;
// if (toll_issues_length == 0) {
// showAlert('Please select a TOLL Issue<br>');
// return false;
// }
// break;
// case 'invoice_number':
// var invoice_issues_length = $('#invoice_issues option:selected').length;
// if (invoice_issues_length == 0) {
// showAlert('Please select an Invoice Issue<br>');
// return false;
// }
// break;
// case 'customer_issue':
// var login_email_used = $('#login_email_text').val();
// if (!isNullorEmpty(login_email_used) && !validateEmail(login_email_used)) {
// showAlert('User login email format is invalid. Please enter email again <br>');
// return false;
// }
// break;
// }
// }
if (role == 1005) {
var owner_length = $('#owner option:selected').length;
if (owner_length == 0) {
showAlert('Please select an Owner<br>');
return false;
}
} else {
var owner_length = $('#owner option:selected').length;
var checkTicketOwner = currRec.getValue({ fieldId: 'custpage_ticket_id' });
if (!isNullorEmpty(checkTicketOwner)) {
var checkTicketOwnerRec = record.load({ type: 'customrecord_mp_ticket', id: parseInt(checkTicketOwner) });
var owners = checkTicketOwnerRec.getValue({ fieldId: 'custrecord_owner' });
if (isNullorEmpty(owners) && owner_length == 0) {
showAlert('Please select an Owner<br>');
return false;
}
} else {
if (owner_length == 0) {
showAlert('Please select an Owner<br>');
return false;
}
}
}
if (selector_issue == 'T') {
var to = $('#owner option:selected').map(function () {
return $(this).data('email')
});
to = $.makeArray(to);
var email_sent = sendInformationEmailTo(selector_type, to, true)
if (!email_sent) {
return false;
}
}
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
console.log("Ticket id = " + ticket_id);
if (isNullorEmpty(ticket_id)) {
var ticketRecord = record.create({
type: 'customrecord_mp_ticket',
});
currRec.setValue({ fieldId: 'custpage_created_ticket', value: 'T' });
ticketRecord.setValue({ fieldId: 'custrecord_email_sent', value: false });
console.log("DOES FALSE WORK", ticketRecord.getValue({ fieldId: 'custrecord_email_sent' }))
} else {
ticket_id = parseInt(ticket_id);
try {
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
} catch (e) {
if (e instanceof error.SuiteScriptError) {
if (e.name == "SSS_MISSING_REQD_ARGUMENT") {
console.log('Error to load the ticket record with ticket_id : ' + ticket_id);
}
}
}
}
currRec.setValue({ fieldId: 'custpage_selector_number', value: selector_number });
var selector_id = currRec.getValue({ fieldId: 'custpage_selector_id' });
// Save customer number
var customer_number = $('#customer_number_value').val();
console.log('Saving customer number = ' + customer_number);
ticketRecord.setValue({ fieldId: 'custrecord_cust_number', value: customer_number });
// Save Enquiry status
var enquiry_status_val = $('#enquiry_status option:selected').val();
if (!isNullorEmpty(enquiry_status_val)) {
ticketRecord.setValue({ fieldId: 'custrecord_enquiry_status', value: enquiry_status_val });
}
var attachments_hyperlink = $('#attachments').val();
if (!isNullorEmpty(attachments_hyperlink)) {
ticketRecord.setValue({ fieldId: 'custrecord_mp_ticket_attachments', value: attachments_hyperlink });
}
// Save Ticket Label
var label = $('#label_status option:selected').val();
if (!isNullorEmpty(label)) {
ticketRecord.setValue({ fieldId: 'custrecord_ticket_label', value: label });
}
//Save Enquiry medium
var enquiry_medium = $('#enquiry_status option:selected').val();
if (!isNullorEmpty(enquiry_medium)) {
ticketRecord.setValue({ fieldId: 'custrecord_enquiry_medium', value: enquiry_medium });
}
var total_enquiry_count = 0;
if (!isNullorEmpty($('#enquiry_count_by_chat').val())) {
total_enquiry_count += parseInt($('#enquiry_count_by_chat').val());
}
if (!isNullorEmpty($('#enquiry_count_by_phone').val())) {
total_enquiry_count += parseInt($('#enquiry_count_by_phone').val());
}
if (!isNullorEmpty($('#enquiry_count_by_email').val())) {
total_enquiry_count += parseInt($('#enquiry_count_by_email').val());
}
ticketRecord.setValue({ fieldId: 'custrecord_enquiry_count', value: total_enquiry_count });
var enquiry_count_by_chat = $('#enquiry_count_by_chat').val();
if (!isNullorEmpty(enquiry_count_by_chat)) {
ticketRecord.setValue({ fieldId: 'custrecord_chat_enquiry_count', value: enquiry_count_by_chat });
}
var enquiry_count_by_phone = $('#enquiry_count_by_phone').val();
if (!isNullorEmpty(enquiry_count_by_phone)) {
ticketRecord.setValue({ fieldId: 'custrecord_phone_enquiry_count', value: enquiry_count_by_phone });
}
var enquiry_count_by_email = $('#enquiry_count_by_email').val();
if (!isNullorEmpty(enquiry_count_by_email)) {
ticketRecord.setValue({ fieldId: 'custrecord_email_enquiry_count', value: enquiry_count_by_email });
}
var interaction_count_by_phone = $('#interaction_count_by_phone').val();
var interaction_count_by_email = $('#interaction_count_by_email').val();
if (isNullorEmpty(ticketRecord.getValue({ fieldId: 'custrecord_first_interaction_date' }))) {
if (!isNullorEmpty(interaction_count_by_email) || !isNullorEmpty(interaction_count_by_phone)) {
ticketRecord.setValue({ fieldId: 'custrecord_first_interaction_date', value: new Date() });
}
}
if (!isNullorEmpty(interaction_count_by_phone)) {
ticketRecord.setValue({ fieldId: 'custrecord_phone_interaction_count', value: interaction_count_by_phone });
}
if (!isNullorEmpty(interaction_count_by_email)) {
ticketRecord.setValue({ fieldId: 'custrecord_email_interaction_count', value: interaction_count_by_email });
}
//Check Enquiry is Selected
if (isNullorEmpty(enquiry_count_by_chat) && isNullorEmpty(enquiry_count_by_phone) && isNullorEmpty(enquiry_count_by_email)) {
showAlert('Please select an Enquiry Type<br>');
return false;
} else if (total_enquiry_count == 0) {
showAlert('Please select an Enquiry Type<br>');
return false;
}
//Save Medium list
saveMediumList(enquiry_count_by_chat, enquiry_count_by_phone, enquiry_count_by_email, ticketRecord);
ticketRecord = setTicketStatus(ticketRecord);
ticketRecord = setCreator(ticketRecord);
ticketRecord.setValue({ fieldId: 'altname', value: selector_number });
var owner_email_list = $('#owner option:selected').map(function () {
return $(this).data('email')
});
owner_email_list = $.makeArray(owner_email_list);
var zee_id = currRec.getValue({ fieldId: 'custpage_zee_id' });
ticketRecord.setValue({ fieldId: 'custrecord_zee', value: zee_id });
if (!isNullorEmpty(selector_type)) {
switch (selector_type) {
case 'barcode_number':
ticketRecord.setValue({ fieldId: 'custrecord_barcode_number', value: selector_id });
// Save Reminder date
var reminder_date = $('#reminder').val();
if (!isNullorEmpty(reminder_date)) {
reminder_date = new Date(reminder_date);
console.log(reminder_date);
reminder_date = format.parse({ value: reminder_date, type: format.Type.DATE });
console.log("rem date", reminder_date);
ticketRecord.setValue({ fieldId: 'custrecord_reminder', value: reminder_date });
}
break;
case 'invoice_number':
ticketRecord.setValue({ fieldId: 'custrecord_invoice_number', value: selector_id });
var customer_id = currRec.getValue({ fieldId: 'custpage_customer_id' });
ticketRecord.setValue({ fieldId: 'custrecord_customer1', value: customer_id });
if (isFinanceRole(userRole)) {
var daytodayemail = $('#daytodayemail').val();
var daytodayphone = $('#daytodayphone').val();
var accountsemail = $('#accountsemail').val();
var accountsphone = $('#accountsphone').val();
var selected_invoice_method_id = $('#invoice_method option:selected').val();
var accounts_cc_email = $('#accounts_cc_email').val();
var mpex_po_number = $('#mpex_po_number').val();
var customer_po_number = $('#customer_po_number').val();
var customer_terms = $('#customers_terms').val();
var selected_invoice_cycle_id = $('#mpex_invoicing_cycle option:selected').val();
var customerRecord = record.load({ type: 'customer', id: customer_id });
customerRecord.setValue({ fieldId: 'custentity_email_service', value: daytodayemail });
customerRecord.setValue({ fieldId: 'phone', value: daytodayphone });
customerRecord.setValue({ fieldId: 'email', value: accountsemail });
customerRecord.setValue({ fieldId: 'altphone', value: accountsphone });
customerRecord.setValue({ fieldId: 'custentity_invoice_method', value: selected_invoice_method_id });
customerRecord.setValue({ fieldId: 'custentity_accounts_cc_email', value: accounts_cc_email });
customerRecord.setValue({ fieldId: 'custentity_mpex_po', value: mpex_po_number });
customerRecord.setValue({ fieldId: 'custentity11', value: customer_po_number });
customerRecord.setValue({ fieldId: 'custentity_finance_terms', value: customer_terms });
customerRecord.setValue({ fieldId: 'custentity_mpex_invoicing_cycle', value: selected_invoice_cycle_id });
customerRecord.save({})
// Save Reminder date
var reminder_date = $('#reminder').val();
if (!isNullorEmpty(reminder_date)) {
reminder_date = new Date(reminder_date);
reminder_date = format.parse({
value: reminder_date,
type: format.Type.DATE
});
ticketRecord.setValue({ fieldId: 'custrecord_reminder', value: reminder_date });
}
}
break;
case 'customer_issue':
var screenshot_image = currRec.getValue({ fieldId: 'custpage_ss_image' });
if (!isNullorEmpty(screenshot_image)) {
ticketRecord.setValue({ fieldId: 'custrecord_screenshot', value: screenshot_image });
}
var customer_id = currRec.getValue({ fieldId: 'custpage_customer_id' });
if (!isNullorEmpty(customer_id)) {
ticketRecord.setValue({ fieldId: 'custrecord_customer1', value: customer_id });
}
var customer_issue_type = $('#selector_value').val();
if (!isNullorEmpty(customer_issue_type)) {
ticketRecord.setValue({ fieldId: 'custrecord_customer_issue', value: customer_issue_type });
}
var login_email_used = $('#login_email_text').val();
if (!isNullorEmpty(login_email_used)) {
ticketRecord.setValue({ fieldId: 'custrecord_login_email', value: login_email_used });
}
var is_customer_number_email_sent = currRec.getValue({ fieldId: 'custpage_customer_number_email_sent' });
switch (customer_issue_type) {
case 'Customer App':
var phone_used = $('#phone_used').val();
if (!isNullorEmpty(phone_used)) {
ticketRecord.setValue({ fieldId: 'custrecord_phone_used', value: phone_used });
}
if (is_customer_number_email_sent == 'F' && !isNullorEmpty(ticket_id)) {
sendCustomerTicketEmail('', ticket_id, customer_number, selector_type, selector_number, '', '', login_email_used, '', '', owner_email_list);
ticketRecord.setValue({ fieldId: 'custrecord_customer_number_email_sent', value: true });
}
break;
case 'Customer Portal':
var browser = $("#browser_value option:selected").val();
if (!isNullorEmpty(browser)) {
ticketRecord.setValue({ fieldId: 'custrecord_browser', value: browser });
}
var os_used = $('#os_value option:selected').val();
if (!isNullorEmpty(os_used)) {
ticketRecord.setValue({ fieldId: 'custrecord_operating_system', value: os_used });
}
if (is_customer_number_email_sent == 'F' && !isNullorEmpty(ticket_id)) {
sendCustomerTicketEmail('', ticket_id, customer_number, selector_type, selector_number, $("#browser_value option:selected").text(), $('#os_value option:selected').text(), login_email_used, '', '', owner_email_list);
ticketRecord.setValue({ fieldId: 'custrecord_customer_number_email_sent', value: true });
}
break;
case 'Update Label':
var sender_name = $('#sender_name_text').val();
if (!isNullorEmpty(sender_name)) {
ticketRecord.setValue({ fieldId: 'custrecord_sender_name', value: sender_name });
}
var sender_phone = $('#sender_phone_text').val();
if (!isNullorEmpty(sender_phone)) {
ticketRecord.setValue({ fieldId: 'custrecord_sender_phone', value: sender_phone });
}
if (is_customer_number_email_sent == 'F' && !isNullorEmpty(ticket_id)) {
sendCustomerTicketEmail('', ticket_id, customer_number, selector_type, selector_number, '', '', login_email_used, sender_name, sender_phone, owner_email_list);
ticketRecord.setValue({ fieldId: 'custrecord_customer_number_email_sent', value: true });
}
break;
}
break;
}
}
ticketRecord = updateIssues(ticketRecord);
//Owner
var owner_list = new Array;
$('#owner option:selected').each(function () {
owner_list.push($(this).val());
});
if (!isNullorEmpty(ticket_id)) {
// Send email to new owners.
var old_owner_list = ticketRecord.getValue({ fieldId: 'custrecord_owner' });
if (!isNullorEmpty(old_owner_list)) {
var only_new_owner_ids = [];
var only_new_owner_email_address = [];
owner_list.forEach(function (new_owner_id) {
if (old_owner_list.indexOf(new_owner_id) == -1) {
only_new_owner_ids.push(new_owner_id);
only_new_owner_email_address.push($('#owner [value="' + new_owner_id + '"]').data('email'));
}
})
} else {
var only_new_owner_ids = owner_list;
var only_new_owner_email_address = [];
owner_list.forEach(function (owner_id) {
only_new_owner_email_address.push($('#owner [value="' + owner_id + '"]').data('email'));
})
}
// If there is an issue, all the owners have already received an email.
if (selector_issue == 'F' && (!isNullorEmpty(only_new_owner_email_address))) {
var email_sent = sendInformationEmailTo(selector_type, only_new_owner_email_address, false);
if (!email_sent) {
return false;
}
} else if (selector_type == 'customer_issue') {
var login_email_used = $('#login_email_text').val();
var customer_issue_type = $('#selector_value').val();
switch (customer_issue_type) {
case 'Customer App':
var phone_used = $('#phone_used').val();
var os_used = $('#os_value option:selected').val();
var browser = $("#browser_value option:selected").val()
sendCustomerTicketEmail('', ticket_id, customer_number, selector_type, selector_number, $("#browser_value option:selected").text(), $('#os_value option:selected').text(), login_email_used, '', '', only_new_owner_email_address);
break;
case 'Customer Portal':
var browser = $('#browser_value').val();
sendCustomerTicketEmail('', ticket_id, customer_number, selector_type, selector_number, $("#browser_value option:selected").text(), '', login_email_used, '', '', only_new_owner_email_address);
break;
case 'Update Label':
var sender_phone = $('#sender_phone_text').val();
var sender_name = $('#sender_name_text').val();
sendCustomerTicketEmail('', ticket_id, customer_number, selector_type, selector_number, '', '', login_email_used, sender_name, sender_phone, only_new_owner_email_address);
break;
}
}
}
// Save Owner list
console.log(owner_list);
ticketRecord.setValue({ fieldId: 'custrecord_owner', value: owner_list });
console.log("oList", ticketRecord.getValue({ fieldId: 'custrecord_owner' }));
//cxcxc
// Save Comment
switch (selector_type) {
case 'barcode_number':
var comment = $('#comment').val();
break;
case 'invoice_number':
var comment = ticketRecord.getValue({ fieldId: 'custrecord_comment' });
if (isNullorEmpty(comment)) {
comment = ''
};
var selected_title = $('#user_note_title option:selected').text();
var usernote_textarea = $('#user_note_textarea').val();
var date = new Date;
var date_time_now = format.parse({ value: date, type: format.Type.DATETIMETZ });
var date_now = format.parse({ value: date, type: format.Type.DATE });
var time_now = format.parse({ value: date, type: format.Type.TIMEOFDAY });
if (!isNullorEmpty(usernote_textarea)) {
if (!isNullorEmpty(comment)) {
comment += '\n';
}
var usernote = '[' + selected_title + '] - [' + userName + '] - [' + date_time_now + '] - ' + usernote_textarea;
// Save usernote on Customer record
var userNote = record.create({
type: 'note',
});
userNote.setValue({ fieldId: 'title', value: selected_title });
userNote.setValue({ fieldId: 'notedate', value: date_now });
userNote.setValue({ fieldId: 'time', value: time_now });
userNote.setValue({ fieldId: 'note', value: usernote_textarea });
userNote.setValue({ fieldId: 'entity', value: customer_id });
if (!isNullorEmpty(customer_id)) {
userNote.save({})
}
comment += usernote;
}
break;
case 'customer_issue':
var comment = $('#comment').val();
break;
}
if (!isNullorEmpty(comment)) {
var original_comment = ticketRecord.getValue({ fieldId: 'custrecord_comment' });
var total_comment = $('#comment').val();
var new_comment = total_comment.split(original_comment).join('');
var new_comment = total_comment.split(original_comment).join('');
var new_comment2 = new_comment.split("\n").join('');
var date_netsuite = format.format({
value: new Date(),
type: format.Type.DATETIME
});
console.log("new_comment", new_comment);
console.log("new_comment2", new_comment2);
var comment_with_date = total_comment;
if (!isNullorEmpty(new_comment2)) {
comment_with_date = "\n" + original_comment + "\n" + date_netsuite + " - " + new_comment2 + "\n";
}
console.log('comment_with_date', comment_with_date);
ticketRecord.setValue({ fieldId: 'custrecord_comment', value: comment_with_date });
}
var ticket_id = ticketRecord.save({
enableSourcing: true,
});
currRec.setValue({ fieldId: 'custpage_ticket_id', value: ticket_id });
if (!isNullorEmpty(selector_id) && (selector_type == 'barcode_number')) {
try {
var list_toll_issues = new Array;
$('#toll_issues option:selected').each(function () {
list_toll_issues.push($(this).val());
});
var barcodeRecord = record.load({ type: 'customrecord_customer_product_stock', id: selector_id });
console.log("ticket_id", ticket_id);
console.log("list_toll_issues", list_toll_issues);
barcodeRecord.setValue({ fieldId: 'custrecord_mp_ticket', value: ticket_id });
barcodeRecord.setValue({ fieldId: 'custrecord_cust_prod_stock_toll_issues ', value: list_toll_issues });
var rec_email = $('#receiveremail').val();
var rec_name = $('#receivername').val();
var rec_state = $('#receiverstate').val();
var rec_zip = $('#receiverzip').val();
var rec_addr1 = $('#receiveraddr1').val();
var rec_addr2 = $('#receiveraddr2').val();
var rec_city = $('#receiversuburb').val();
var rec_phone = $('#receiverphone').val();
//Check if Rec details are to be updated
if (!$("#receiveremail").is(":disabled")) {
if (!isNullorEmpty(rec_email)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_email', value: rec_email });
}
if (!isNullorEmpty(rec_name)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_name', value: rec_name });
}
if (!isNullorEmpty(rec_state)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_state', value: rec_state });
}
if (!isNullorEmpty(rec_zip)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_postcode', value: rec_zip });
}
if (!isNullorEmpty(rec_addr1)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_addr1', value: rec_addr1 });
}
if (!isNullorEmpty(rec_addr2)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_addr2', value: rec_addr2 });
}
if (!isNullorEmpty(rec_city)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_suburb', value: rec_city });
}
if (!isNullorEmpty(rec_phone)) {
barcodeRecord.setValue({ fieldId: 'custrecord_receiver_phone', value: rec_phone });
}
}
barcodeRecord.save({
enableSourcing: true,
});
} catch (e) {
//if (e instanceof error.SuiteScriptError) {
// if (e.name == "SSS_MISSING_REQD_ARGUMENT") {
console.log('Error to load the barcode record with barcode_id : ' + selector_id);
// }
//}
}
}
return true;
}
/**
* Triggered by a click on the button 'UPDATE CLOSE TICKET' ('#close_ticket')
* Set the date of closure, and the status as "Closed".
*/
function updateCloseTicket() {
console.log('In update&close function');
var date = new Date;
var dnow = format.parse({ value: date, type: format.Type.DATETIMETZ });
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
ticket_id = parseInt(ticket_id);
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
ticketRecord.setValue({ fieldId: 'custrecord_date_closed', value: dnow });
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 3 });
ticketRecord.setValue({ fieldId: 'custrecord_mp_ticket_customer_status', value: 5 });
ticketRecord.setValue({ fieldId: 'custrecord_reminder', value: null });
console.log('All values have been set part1');
// Save issues and resolved issues
ticketRecord = updateIssues(ticketRecord);
var ticket_name = ticketRecord.getText({ fieldId: 'name' });
var customer_barcode_number = ticketRecord.getValue({ fieldId: 'custrecord_barcode_number' });
var customer_id = ticketRecord.getValue({ fieldId: 'custrecord_customer1' });
try {
var barcodeRecord = record.load({
type: 'customrecord_customer_product_stock',
id: customer_barcode_number,
});
var receiveremail = barcodeRecord.getValue({ fieldId: 'custrecord_receiver_email' });
var barcodeName = barcodeRecord.getValue({ fieldId: 'name' });
console.log('All values have been set part2');
//Send Email To Customer
if (!isNullorEmpty(receiveremail)) {
sendCustomerEscalateEmail('MailPlus [' + ticket_name + '] - Ticket Closed - ' + barcodeName, [receiveremail], 114, customer_id);
}
} catch (e) {
console.log("Failed to load barcode because no customer linked");
}
console.log('Email sent');
ticketRecord.save({
enableSourcing: true,
})
console.log('Redirecting to edit tickets page');
// Redirect to the "View MP Tickets" page
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_edit_ticket_2',
scriptId: 'customscript_sl_edit_ticket_2',
})
var upload_url = baseURL + output;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
}
function closeTicket(selector_type, status_num) {
if (selector_type == "customer_issue") {
closeCustIssueTicket(selector_type, status_num);
} else {
closeBarcodeTicket()
}
}
/**
* Triggered by a click on the button 'CLOSE TICKET' ('#close_ticket')
* Set the date of closure, and the status as "Closed".
*/
function closeBarcodeTicket() {
if (confirm("Are you sure you want to close this ticket?\n\nThis action cannot be undone.")) {
var date = new Date;
var dnow = format.parse({ value: date, type: format.Type.DATETIMETZ });
updateSaveRecord();
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
ticket_id = parseInt(ticket_id);
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
var customer_id = ticketRecord.getValue({ fieldId: 'custrecord_customer1' });
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 3 });
ticketRecord.setValue({ fieldId: 'custrecord_date_closed', value: dnow });
ticketRecord.setValue({ fieldId: 'custrecord_mp_ticket_customer_status', value: 5 });
ticketRecord.setValue({ fieldId: 'custrecord_reminder', value: null });
// Save issues and resolved issues
ticketRecord = updateIssues(ticketRecord);
var ticket_name = ticketRecord.getText({ fieldId: 'name' });
var customer_barcode_number = ticketRecord.getValue({ fieldId: 'custrecord_barcode_number' });
var customer_id = ticketRecord.getValue({ fieldId: 'custrecord_customer1' });
try {
var barcodeRecord = record.load({
type: 'customrecord_customer_product_stock',
id: customer_barcode_number,
});
var receiveremail = barcodeRecord.getValue({ fieldId: 'custrecord_receiver_email' });
var barcodeName = barcodeRecord.getValue({ fieldId: 'name' });
//Send Email To Customer
// if (!isNullorEmpty(receiveremail)) {
// sendCustomerEscalateEmail('MailPlus [' + ticket_name + '] - Ticket Closed - ' + barcodeName, [receiveremail], 114, customer_id);
// }
} catch (e) {
console.log("Failed to load barcode because no customer linked");
}
ticketRecord.save({
enableSourcing: true,
})
// Redirect to the "View MP Tickets" page
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_edit_ticket_2',
scriptId: 'customscript_sl_edit_ticket_2',
})
var upload_url = baseURL + output;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
}
}
function closeCustIssueTicket(selector_type, status_num) {
if (confirm("Are you sure you want to close this ticket?\n\nThis action cannot be undone.")) {
var ticket_id = parseInt(currRec.getValue({ fieldId: 'custpage_ticket_id' }));
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
var customer_id = ticketRecord.getValue({ fieldId: 'custrecord_customer1' });
var login_email = $('#login_email_text').val();
var customer_number = $('#customer_number_value').val().trim();
var creator_id = ticketRecord.getValue({ fieldId: 'custrecord_creator' });
var escalated_to_it = ticketRecord.getValue({ fieldId: 'custrecord_date_escalated_it' });
if (isNullorEmpty(login_email)) {
console.log('No LOGIN EMAIL');
showAlert('Please enter a valid Login Email');
return false;
}
if (isNullorEmpty(customer_number) && creator_id == 112209 && !isNullorEmpty(escalated_to_it) && selector_type == "customer_issue" && !isNullorEmpty(ticket_id)) {
console.log('CUSTOMER NUMBER MISSING');
showAlert('Please enter a Customer Number');
return false;
}
updateSaveRecord();
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
var date = new Date;
var dnow = format.parse({ value: date, type: format.Type.DATETIMETZ });
ticketRecord.setValue({ fieldId: 'custrecord_date_closed', value: dnow });
if (isNullorEmpty(status_num)) {
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 15 });
sendCustomerEscalateEmail('MailPlus [MPSD' + ticket_id + '] - Your IT ticket has been resolved - Customer Portal', [login_email], 121, customer_id);
} else {
if (status_num == 15) {
sendCustomerEscalateEmail('MailPlus [MPSD' + ticket_id + '] - Your IT ticket has been resolved - Customer Portal', [login_email], 121, customer_id);
}
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: status_num });
}
ticketRecord.setValue({ fieldId: 'custrecord_mp_ticket_customer_status', value: 5 });
ticketRecord.setValue({ fieldId: 'custrecord_reminder', value: null });
// Save issues and resolved issues
ticketRecord = updateIssues(ticketRecord);
var customer_id = ticketRecord.getValue({ fieldId: 'custrecord_customer1' });
ticketRecord.save({
enableSourcing: true,
});
// Redirect to the "View MP Tickets" page
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_edit_ticket_2',
scriptId: 'customscript_sl_edit_ticket_2',
})
var upload_url = baseURL + output;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
}
}
/**
* Triggered by a click on the button 'CLOSE TICKET' ('#close_ticket')
* Set the date of closure, and the status as "Closed".
*/
function closeNewTicket() {
if (confirm("Are you sure you want to close this ticket and open a new ticket?\n\nThis action cannot be undone.")) {
updateSaveRecord();
var date = new Date;
var dnow = format.parse({ value: date, type: format.Type.DATETIMETZ });
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
ticket_id = parseInt(ticket_id);
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
ticketRecord.setValue({ fieldId: 'custrecord_date_closed', value: dnow });
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 3 });
ticketRecord.setValue({ fieldId: 'custrecord_mp_ticket_customer_status', value: 5 });
ticketRecord.setValue({ fieldId: 'custrecord_reminder', value: null });
// Save issues and resolved issues
ticketRecord = updateIssues(ticketRecord);
var ticket_name = ticketRecord.getText({ fieldId: 'name' });
var customer_barcode_number = ticketRecord.getValue({ fieldId: 'custrecord_barcode_number' });
var customer_id = ticketRecord.getValue({ fieldId: 'custrecord_customer1' });
try {
var barcodeRecord = record.load({
type: 'customrecord_customer_product_stock',
id: customer_barcode_number,
});
var receiveremail = barcodeRecord.getValue({ fieldId: 'custrecord_receiver_email' });
var barcodeName = barcodeRecord.getValue({ fieldId: 'name' });
//Send Email To Customer
if (!isNullorEmpty(receiveremail)) {
sendCustomerEscalateEmail('MailPlus [' + ticket_name + '] - Ticket Closed - ' + barcodeName, [receiveremail], 114, customer_id);
}
} catch (e) {
console.log("Failed to load barcode because no customer linked");
}
ticketRecord.save({
enableSourcing: true,
})
// Redirect to the Open New Ticket" page
// var output = url.resolveScript({
// deploymentId: 'customdeploy_sl_edit_ticket_2',
// scriptId: 'customscript_sl_edit_ticket_2',
// })
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_open_ticket_2',
scriptId: 'customscript_sl_open_ticket_2',
});
var upload_url = baseURL + output;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
}
}
/**
* Triggered by a click on the button 'CLOSE TICKET - LOST ITEM' ('#close_ticket_lost')
* Set the date of closure, and the status as "Closed - Lost Item".
*/
function closeTicketLost() {
if (confirm("Are you sure you want to close this ticket and set it as Closed-Lost?\n\nThis action cannot be undone.")) {
updateSaveRecord();
var date = new Date;
var dnow = format.parse({ value: date, type: format.Type.DATETIMETZ });
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
ticket_id = parseInt(ticket_id);
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
ticketRecord.setValue({ fieldId: 'custrecord_date_closed', value: dnow });
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 9 });
ticketRecord.setValue({ fieldId: 'custrecord_mp_ticket_customer_status', value: 5 });
ticketRecord.setValue({ fieldId: 'custrecord_reminder', value: null });
// Save issues and resolved issues
ticketRecord = updateIssues(ticketRecord);
ticketRecord.save({
enableSourcing: true,
});
var ticket_name = ticketRecord.getText({ fieldId: 'name' });
var customer_barcode_number = ticketRecord.getValue({ fieldId: 'custrecord_barcode_number' });
var customer_id = ticketRecord.getValue({ fieldId: 'custrecord_customer1' });
var barcodeRecord = record.load({
type: 'customrecord_customer_product_stock',
id: customer_barcode_number,
});
var receiveremail = barcodeRecord.getValue({ fieldId: 'custrecord_receiver_email' });
var barcodeName = barcodeRecord.getValue({ fieldId: 'name' });
//Send Email To Customer
if (!isNullorEmpty(receiveremail)) {
sendCustomerEscalateEmail('MailPlus [' + ticket_name + '] - Lost In Transit - ' + barcodeName, [receiveremail], 113, customer_id);
}
var product_order = barcodeRecord.getValue({ fieldId: 'custrecord_prod_stock_prod_order' });
var invoice = barcodeRecord.getValue({ fieldId: 'custrecord_prod_stock_invoice' });
var userNoteId = barcodeRecord.getValue({ fieldId: 'recordid' });
console.log("Invoice", invoice);
console.log("product order", product_order);
var params = {
ticket_id: parseInt(ticket_id),
selector_number: barcodeName,
selector_type: 'barcode_number'
};
params = JSON.stringify(params);
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_open_ticket_2',
scriptId: 'customscript_sl_open_ticket_2',
});
var ticket_url = baseURL + output + '&custparam_params=' + params;
//CREDIT MEMO SECTION
if (!isNullorEmpty(invoice) && isNullorEmpty(product_order)) {
//Error- Send Email to Ankith
body = "There's an error with the barcode as only the Invoice field is filled and the Product Order field is not (within the barcode record). Please see below barcode details\n\nMP Ticket: " + ticket_name + '\nBarcode: ' + barcodeName + '\nProduct Order: ' + product_order + '\nTicket URL: ' + ticket_url;
email.send({
author: 112209,
body: body,
recipients: ['PI:EMAIL:kenaa@example.comEND_PI', 'PI:EMAIL:nnheo@example.comEND_PI'],
subject: "Test Error MPEX Barcode Credit- LIT " + barcodeName,
relatedRecords: { entityId: customer_id },
});
} else if (!isNullorEmpty(invoice) && !isNullorEmpty(product_order)) {
//SEND EMAIL TO FIONA + POPIE --> change to raine after mat leave
body = 'MP Ticket: ' + ticket_name + '\nBarcode: ' + barcodeName + '\nProduct Order: ' + product_order + '\nInvoice: ' + invoice + '\nTicket URL: ' + ticket_url;
email.send({
author: 112209,
body: body,
recipients: ['PI:EMAIL:kenaa@example.comEND_PI', 'PI:EMAIL:envkt@example.comEND_PI', 'PI:EMAIL:hzdkv@example.comEND_PI'],
subject: "MPEX Barcode Credit- LIT " + barcodeName,
relatedRecords: { entityId: customer_id }
})
} else {
//SEND EMAIL TO FIONA
console.log("in here");
body = 'MP Ticket: ' + ticket_name + '\nBarcode: ' + barcodeName + '\nProduct Order: ' + product_order + '\nTicket URL: ' + ticket_url;
email.send({
author: 112209,
body: body,
recipients: ['PI:EMAIL:kenaa@example.comEND_PI', 'PI:EMAIL:envkt@example.comEND_PI'],
subject: "MPEX Barcode Credit- LIT " + barcodeName,
relatedRecords: { entityId: customer_id }
})
}
// Create User Note under Barcode Record
var userNote = record.create({
type: record.Type.NOTE,
isDynamic: true,
});
// Record Type i.e Cust Product Stock
userNote.setValue({ fieldId: 'recordtype', value: 1014 });
// Record ID
userNote.setValue({ fieldId: 'record', value: parseInt(userNoteId) });
//Title
userNote.setValue({ fieldId: 'title', value: 'Barcode Status- LIT' });
//Memo
userNote.setValue({ fieldId: 'note', value: 'Barcode ' + barcodeName + ' has been set to status Lost in Transit' });
userNote.save({
enableSourcing: true,
ignoreMandatoryFields: true
});
// Redirect to the "View MP Tickets" page
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_edit_ticket_2',
scriptId: 'customscript_sl_edit_ticket_2',
})
var upload_url = baseURL + output;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
}
}
/**
* Triggered by a click on the button 'CLOSE UNALLOCATED TICKET' ('#close_unallocated_ticket')
* Set the date of closure, and the status as "Closed - Unallocated".
*/
function closeUnallocatedTicket() {
if (confirm("Are you sure you want to close this ticket?\n\nThis action cannot be undone.")) {
updateSaveRecord();
var date = new Date;
var dnow = format.parse({ value: date, type: format.Type.DATETIMETZ });
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
ticket_id = parseInt(ticket_id);
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
ticketRecord.setValue({ fieldId: 'custrecord_date_closed', value: dnow });
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 8 });
ticketRecord.setValue({ fieldId: 'custrecord_mp_ticket_customer_status', value: 5 });
ticketRecord.setValue({ fieldId: 'custrecord_reminder', value: null });
// Save issues and resolved issues
ticketRecord = updateIssues(ticketRecord);
ticketRecord.save({
enableSourcing: true,
});
// Redirect to the "View MP Tickets" page
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_edit_ticket_2',
scriptId: 'customscript_sl_edit_ticket_2',
})
var upload_url = baseURL + output;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
}
}
/**
* Set the status of the ticket based on the MP ticket Values.
* @param {nlobjRecord} ticketRecord
* @returns {nlobjRecord} ticketRecord
*/
function setTicketStatus(ticketRecord) {
var current_status = ticketRecord.getValue({ fieldId: 'custrecord_ticket_status' });
var list_mp_ticket_issues = new Array;
$('#mp_issues option:selected').each(function () {
list_mp_ticket_issues.push($(this).val());
});
ticketRecord.setValue({ fieldId: 'custrecord_mp_ticket_customer_status', value: 1 });
if (currRec.getValue({ fieldId: 'custpage_selector_issue' }) == 'T') {
//Set status to escalated
//console.log("Changing status to escalated");
//ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 10 });
} else if (isNullorEmpty(current_status)) {
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 1 });
} else if (list_mp_ticket_issues.length != 0) {
var it_issue = false;
var other_issue = '0';
list_mp_ticket_issues.forEach(function (mp_ticket_issue_value) {
if (mp_ticket_issue_value < 5) {
it_issue = true;
} else {
other_issue = mp_ticket_issue_value;
}
});
if (it_issue) {
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 4 });
} else if (other_issue != '0') {
switch (other_issue) {
case '5': // Operational Issue
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 5 });
break;
case '6': // Finance Issue
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 6 });
break;
case '7': // Customer Service Issue
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 2 });
break;
}
}
} else {
// If there are no more MP Ticket issues,
if (current_status >= 4) {
var email_sent = ticketRecord.getValue({ fieldId: 'custrecord_email_sent' });
console.log(email_sent);
if (email_sent) {
//If an email has ever been sent to the customer, the status is updated to 'In progress - Customer service'
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 2 });
} else {
// If no email has ever been sent to the customer, the status is updated to 'Open'
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 1 });
}
}
}
return ticketRecord;
}
/**
* Set the creator of the ticket if there is none.
* @param {nlobjRecord} ticketRecord
* @returns {nlobjRecord} ticketRecord
*/
function setCreator(ticketRecord) {
var creator_id = ticketRecord.getValue({ fieldId: 'custrecord_creator' });
if (isNullorEmpty(creator_id)) {
var user_id = parseInt(runtime.getCurrentUser().id);
ticketRecord.setValue({ fieldId: 'custrecord_creator', value: user_id });
}
return ticketRecord;
}
/**
* If we work with a barcode ticket, the TOLL Issues and MP Ticket Issues are added to the record.
* If we work with an invoice ticket, the Invoice Issues are added to the record.
* If issues have been deleted from any of these fields, they are saved in the resolved fields.
* @param {nlobjRecord} ticketRecord
* @returns {nlobjRecord} ticketRecord
*/
function updateIssues(ticketRecord) {
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
switch (selector_type) {
case 'barcode_number':
// Save TOLL Issues
var list_toll_issues = new Array;
$('#toll_issues option:selected').each(function () {
list_toll_issues.push($(this).val());
});
// Save resolved TOLL Issues
if (!isNullorEmpty(ticket_id)) {
var old_list_toll_issues = ticketRecord.getValue({ fieldId: 'custrecord_toll_issues' });
if (!isNullorEmpty(old_list_toll_issues)) {
if (typeof (old_list_toll_issues) == "string") {
old_list_toll_issues = [old_list_toll_issues];
}
var list_resolved_toll_issues = ticketRecord.getValue({ fieldId: 'custrecord_resolved_toll_issues' });
if (isNullorEmpty(list_resolved_toll_issues)) {
list_resolved_toll_issues = new Array;
} else if (typeof (list_resolved_toll_issues) == "string") {
list_resolved_toll_issues = [list_resolved_toll_issues];
}
old_list_toll_issues.forEach(function (old_toll_issue) {
// If a TOLL issue of the old list is not in the new list,
// it means that the issue was resolved.
if (list_toll_issues.indexOf(old_toll_issue) == -1) {
list_resolved_toll_issues.push(old_toll_issue);
}
});
ticketRecord.setValue({ fieldId: 'custrecord_resolved_toll_issues', value: list_resolved_toll_issues });
}
}
console.log("list_toll_issues", list_toll_issues);
ticketRecord.setValue({ fieldId: 'custrecord_toll_issues', value: list_toll_issues });
break;
case 'invoice_number':
// Save Invoice Issues
var list_invoice_issues = new Array;
$('#invoice_issues option:selected').each(function () {
list_invoice_issues.push($(this).val());
});
// Save resolved INVOICE Issues
if (!isNullorEmpty(ticket_id)) {
var old_list_invoice_issues = ticketRecord.getValue({ fieldId: 'custrecord_invoice_issues' });
if (!isNullorEmpty(old_list_invoice_issues)) {
if (typeof (old_list_invoice_issues) == "string") {
old_list_invoice_issues = [old_list_invoice_issues];
}
var list_resolved_invoice_issues = ticketRecord.getValue({ fieldId: 'custrecord_resolved_invoice_issues' });
if (isNullorEmpty(list_resolved_invoice_issues)) {
list_resolved_invoice_issues = new Array;
} else if (typeof (list_resolved_invoice_issues) == "string") {
list_resolved_invoice_issues = [list_resolved_invoice_issues];
}
old_list_invoice_issues.forEach(function (old_invoice_issue) {
// If an invoice issue of the old list is not in the new list,
// it means that the issue was resolved.
if (list_invoice_issues.indexOf(old_invoice_issue) == -1) {
list_resolved_invoice_issues.push(old_invoice_issue);
}
});
ticketRecord.setValue({ fieldId: 'custrecord_resolved_invoice_issues', value: list_resolved_invoice_issues });
}
}
ticketRecord.setValue({ fieldId: 'custrecord_invoice_issues', value: list_invoice_issues });
break;
}
// Save MP Ticket Issues
var list_mp_ticket_issues = new Array;
$('#mp_issues option:selected').each(function () {
list_mp_ticket_issues.push($(this).val());
});
// Save resolved MP Ticket Issues
if (!isNullorEmpty(ticket_id) && selector_type != "customer_issue") {
var old_list_mp_ticket_issues = ticketRecord.getValue({ fieldId: 'custrecord_mp_ticket_issue' });
if (!isNullorEmpty(old_list_mp_ticket_issues)) {
old_list_mp_ticket_issues = Array.from(old_list_mp_ticket_issues);
var list_resolved_mp_ticket_issues = ticketRecord.getValue({ fieldId: 'custrecord_resolved_mp_ticket_issue' });
if (isNullorEmpty(list_resolved_mp_ticket_issues)) {
list_resolved_mp_ticket_issues = new Array;
} else {
list_resolved_mp_ticket_issues = Array.from(list_resolved_mp_ticket_issues);
}
old_list_mp_ticket_issues.forEach(function (old_mp_ticket_issue) {
// If a MP Ticket issue of the old list is not in the new list,
// it means that the issue was resolved.
if (list_mp_ticket_issues.indexOf(old_mp_ticket_issue) == -1) {
list_resolved_mp_ticket_issues.push(old_mp_ticket_issue);
}
});
ticketRecord.setValue({ fieldId: 'custrecord_resolved_mp_ticket_issue', value: list_resolved_mp_ticket_issues });
}
}
ticketRecord.setValue({ fieldId: 'custrecord_mp_ticket_issue', value: list_mp_ticket_issues });
return ticketRecord;
}
/**
* Triggered by a click on the button 'REOPEN TICKET' ('#reopen_ticket')
* Set the ticket record as active.
* Deletes the date of closure,
* Set the status as "Open".
*/
function reopenTicket() {
console.log("in reopen");
console.log("customer number");
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
ticket_id = parseInt(ticket_id);
var selector_number = currRec.getValue({ fieldId: 'custpage_selector_number' });
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
var customer_number = currRec.getValue({ fieldId: 'custpage_customer_number' });
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
ticketRecord.setValue({ fieldId: 'custrecord_date_closed', value: null });
ticketRecord.setValue({ fieldId: 'custrecord_ticket_status', value: 1 });
ticketRecord.setValue({ fieldId: 'custrecord_mp_ticket_customer_status', value: 1 });
// Save Reminder date
setReminderDate();
var reminder_date = $('#reminder').val();
console.log("rem3", reminder_date);
if (!isNullorEmpty(reminder_date)) {
reminder_date = new Date(reminder_date);
reminder_date = format.parse({ value: reminder_date, type: format.Type.DATE });
ticketRecord.setValue({ fieldId: 'custrecord_reminder', value: reminder_date });
}
// Set new Creator and new Owner
ticketRecord.setValue({ fieldId: 'custrecord_creator', value: userId });
ticketRecord.setValue({ fieldId: 'custrecord_owner', value: [userId] });
ticketRecord.save({
enableSourcing: true,
});
// Reload the page
var params = {
ticket_id: parseInt(ticket_id),
selector_number: selector_number,
selector_type: selector_type,
customer_number: customer_number,
};
params = JSON.stringify(params);
var output = url.resolveScript({
deploymentId: 'customdeploy_sl_open_ticket_2',
scriptId: 'customscript_sl_open_ticket_2',
});
var upload_url = baseURL + output + '&custparam_params=' + params;
window.open(upload_url, "_self", "height=750,width=650,modal=yes,alwaysRaised=yes");
console.log("in reopen");
}
/**
* Lookup for the Credit Memo associated to an invoice.
* @returns {nlobjSearchResult[]} creditMemoResults
*/
function searchCreditMemo() {
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
if (selector_type == 'invoice_number') {
var selector_id = currRec.getValue({ fieldId: 'custpage_selector_id' });
var creditMemoResults = search.create({
type: 'creditmemo', filter: [
search.createFilter({
name: 'mainline',
operator: 'is',
values: 'T',
}),
search.createFilter({
name: 'createdfrom',
operator: 'is',
values: selector_id,
})
], columns: [
search.createColumn({ name: 'tranid', summary: 'group' }),
search.createColumn({ name: 'trandate', summary: 'group' }),
search.createColumn({ name: 'entity', summary: 'group' }),
search.createColumn({ name: 'createdfrom', summary: 'group' }),
search.createColumn({ name: 'internalid', summary: 'group' })
]
});
return creditMemoResults.run();
} else {
return null;
}
}
/**
* searchCreditMemo() searches for Credit Memos linked to the current invoice.
* If there are results, they are displayed in the table '#credit_memo'.
* Otherwise, the section containing the table is hidden.
* @param {Number} status_value
*/
function createCreditMemoRows(status_value) {
var inline_credit_memo_table_html = '';
var compid = (runtime.envType == "SANDBOX") ? '1048144_SB3' : '1048144';
console.log("sv", status_value);
var creditMemoResults = searchCreditMemo();
if (!isNullorEmpty(creditMemoResults)) {
$('.credit_memo').removeClass('hide');
creditMemoResults.each(function (creditMemoResult) {
console.log("CMR", creditMemoResult);
var credit_memo_number = creditMemoResult.getValue({ name: 'tranid', join: null, summary: 'group' });
var credit_memo_date = creditMemoResult.getValue({ name: 'trandate', join: null, summary: 'group' });
var credit_memo_customer_name = creditMemoResult.getText({ name: 'entity', join: null, summary: 'group' });
var credit_memo_customer_id = creditMemoResult.getValue({ name: 'entity', join: null, summary: 'group' });
var credit_memo_customer_link = baseURL + '/app/common/entity/custjob.nl?id=' + credit_memo_customer_id;
var credit_memo_created_from_id = creditMemoResult.getValue({ name: 'createdfrom', join: null, summary: 'group' });
var credit_memo_created_from = creditMemoResult.getText({ name: 'createdfrom', join: null, summary: 'group' });
var invoice_link = baseURL + '/app/accounting/transactions/custinvc.nl?id=' + credit_memo_created_from_id + '&compid=' + compid + '&cf=116&whence=';
var credit_memo_id = creditMemoResult.getText({ name: 'internalid', join: null, summary: 'group' });
var credit_memo_link = baseURL + '/app/accounting/transactions/custcred.nl?id=' + credit_memo_id + '&whence=';
var credit_memo_url = baseURL + '/app/accounting/print/hotprint.nl?regular=T&sethotprinter=T&formnumber=106&trantype=custcred&id=' + credit_memo_id + '&label=Credit+Memo&printtype=transaction';
var credit_memo_action_button = '<button class="btn btn-success add_cm glyphicon glyphicon-plus" type="button" data-toggle="tooltip" data-placement="right" data-cm-id="' + credit_memo_id + '" data-cm-url="' + credit_memo_url + '" title="Attach to email"></button>';
inline_credit_memo_table_html += '<tr class="text-center">';
inline_credit_memo_table_html += '<td headers="credit_memo_number"><a href="' + credit_memo_link + '">' + credit_memo_number + '</a></td>';
inline_credit_memo_table_html += '<td headers="credit_memo_date">' + credit_memo_date + '</td>';
inline_credit_memo_table_html += '<td headers="credit_memo_customer"><a href="' + credit_memo_customer_link + '">' + credit_memo_customer_name + '</td>';
inline_credit_memo_table_html += '<td headers="credit_memo_invoice_number"><a href="' + invoice_link + '">' + credit_memo_created_from + '</td>';
if (isTicketNotClosed(status_value)) {
inline_credit_memo_table_html += '<td headers="credit_memo_action">' + credit_memo_action_button + '</td>';
}
inline_credit_memo_table_html += '</tr>';
});
} else {
$('.credit_memo').addClass('hide');
}
$('#credit_memo tbody').html(inline_credit_memo_table_html);
// Each time the table is redrawn, we trigger tooltip for the new cells.
$('[data-toggle="tooltip"]').tooltip();
}
/**
* In the suitelet script, if the ticket record concerns an invoice,
* the associated usage reports id are saved.
* The files are loaded and their filenames and url are saved into the array of objects 'usage_report_array'.
* This array is parsed and if the ids are not null, a row is added to the '#usage_report' table.
* Otherwise, the section containing the table is hidden.
* @param {Number} status_value
*/
function createUsageReportRows(status_value) {
var inline_usage_report_table_html = '';
var usage_report_array = currRec.getValue({ fieldId: 'custpage_usage_report_array' });
usage_report_array = JSON.parse(usage_report_array);
console.log('usage_report_array : ', usage_report_array);
if (!isNullorEmpty(usage_report_array)) {
usage_report_array.forEach(function (usage_report_obj) {
var usage_report_id = usage_report_obj.id;
if (!isNullorEmpty(usage_report_id)) {
var usage_report_filename = usage_report_obj.name;
var usage_report_link = usage_report_obj.url;
var usage_report_action_button = '<button class="btn btn-success add_ur glyphicon glyphicon-plus" type="button" data-toggle="tooltip" data-placement="right" data-ur-id="' + usage_report_id + '" title="Attach to email"></button>';
inline_usage_report_table_html += '<tr class="text-center">';
inline_usage_report_table_html += '<td headers="usage_report_filename"><a href="' + usage_report_link + '">' + usage_report_filename + '</a></td>';
if (isTicketNotClosed(status_value)) {
inline_usage_report_table_html += '<td headers="usage_report_action">' + usage_report_action_button + '</td>';
}
inline_usage_report_table_html += '</tr>';
}
});
} else {
$('.usage_report').addClass('hide');
}
$('#usage_report tbody').html(inline_usage_report_table_html);
// Each time the table is redrawn, we trigger tooltip for the new cells.
$('[data-toggle="tooltip"]').tooltip();
}
/**
* Depending on the number of buttons at the end of the page, their width and offset should change.
* If there are 2 buttons, they have a width of 4 cols and an offset of 2 cols.
* If there are 3 buttons, they have a width of 4 cols.
* If there are 4 buttons, they have a width of 3 cols.
*/
function updateButtonsWidth() {
var nb_buttons = $('.close_reopen_submit_ticket_section .row div:not(.hide)').length;
$('.close_reopen_submit_ticket_section .row div').removeClass('col-xs-offset-2');
switch (nb_buttons) {
case 2:
$('.close_reopen_submit_ticket_section .row div').addClass('col-xs-4');
$('.close_reopen_submit_ticket_section .row div').removeClass('col-xs-3');
$('.close_reopen_submit_ticket_section .row div:not(.hide)').eq(0).addClass('col-xs-offset-2');
break;
case 3:
$('.close_reopen_submit_ticket_section .row div').addClass('col-xs-4');
$('.close_reopen_submit_ticket_section .row div').removeClass('col-xs-3');
break;
case 4:
$('.close_reopen_submit_ticket_section .row div').removeClass('col-xs-4');
$('.close_reopen_submit_ticket_section .row div').addClass('col-xs-3');
break;
}
}
/**
* Converts the selector field into either "Invoice number"/"Barcode number"/ "Customer App"
* @param {String} selector_name
*/
function setupSelectorInput(selector_name) {
$('#selector_text').text(selector_name);
switch (selector_name) {
case 'INVOICE NUMBER':
$('#selector_value').attr('placeholder', 'INV123456');
$('#selector_value').removeAttr('value');
$('#selector_value').removeAttr('disabled');
break;
case 'BARCODE NUMBER':
$('#selector_value').attr('placeholder', 'MPEN123456');
$('#selector_value').removeAttr('value');
$('#selector_value').removeAttr('disabled');
break;
case 'CUSTOMER APP':
$('#selector_text').text("CUSTOMER ISSUE");
$('#selector_value').attr('value', 'Customer App');
$('#selector_value').attr('disabled', 'disabled');
break;
case 'CUSTOMER PORTAL':
$('#selector_text').text("CUSTOMER ISSUE");
$('#selector_value').attr('value', 'Customer Portal');
$('#selector_value').attr('disabled', 'disabled');
break;
case 'UPDATE LABEL':
$('#selector_text').text("CUSTOMER ISSUE");
$('#selector_value').attr('value', 'Update Label');
$('#selector_value').attr('disabled', 'disabled');
break;
// case 'UPDATE CUSTOMER DETAILS':
// $('#selector_text').text("CUSTOMER ISSUE");
// $('#selector_value').attr('value', 'Update Customer Details');
// $('#selector_value').attr('disabled', 'disabled');
// break;
}
}
/**
* Format a date object to the string 'dd/mm/yyyy hh:mm [am/pm]'
* @param {Date} date
* @returns {String} date_string
*/
function formatDate(testDate) {
console.log('testDate: ' + testDate);
var responseDate = format.format({ value: testDate, type: format.Type.DATE });
console.log('responseDate: ' + responseDate);
return responseDate;
}
/**
* Converts the date string in the "invoice_date" table to the format of "date_selected".
* @param {String} invoice_date ex: '4/6/2020'
* @returns {String} date ex: '2020-06-04'
*/
function dateCreated2DateSelectedFormat(invoice_date) {
// date_created = '4/6/2020'
var date_array = invoice_date.split('/');
// date_array = ["4", "6", "2020"]
var year = date_array[2];
var month = date_array[1];
if (month < 10) {
month = '0' + month;
}
var day = date_array[0];
if (day < 10) {
day = '0' + day;
}
return year + '-' + month + '-' + day;
}
/**
* Calculates the reminder date based on the current date and the selector_type.
*/
function setReminderDate() {
var ticket_id = currRec.getValue({ fieldId: 'custpage_ticket_id' });
var status_value = currRec.getValue({ fieldId: 'custpage_ticket_status_value' });
if (isNullorEmpty(ticket_id) || !isTicketNotClosed(status_value)) {
var selector_type = currRec.getValue({ fieldId: 'custpage_selector_type' });
var today = new Date();
var today_day_in_month = today.getDate();
var today_day_in_week = today.getDay();
var today_month = today.getMonth();
var today_year = today.getFullYear();
switch (selector_type) {
case 'barcode_number':
var addNbDays = 1;
if (today_day_in_week == 5) {
addNbDays += 2;
}
break;
case 'invoice_number':
var addNbDays = 3;
if (today_day_in_week == 3 || today_day_in_week == 4 || today_day_in_week == 5) {
addNbDays += 2;
}
break;
}
var reminder_date = new Date(Date.UTC(today_year, today_month, today_day_in_month + addNbDays));
reminder_date = reminder_date.toISOString().split('T')[0];
} else {
ticket_id = parseInt(ticket_id);
var ticketRecord = record.load({ type: 'customrecord_mp_ticket', id: ticket_id });
var ticket_reminder_date = ticketRecord.getValue({ fieldId: 'custrecord_reminder' });
var reminder_date = '';
if (!isNullorEmpty(ticket_reminder_date)) {
ticket_reminder_date = format.parse({ value: ticket_reminder_date, type: format.Type.DATE });
var reminder_date_day_in_month = ticket_reminder_date.getDate();
var reminder_date_month = ticket_reminder_date.getMonth();
var reminder_date_year = ticket_reminder_date.getFullYear();
reminder_date = new Date(Date.UTC(reminder_date_year, reminder_date_month, reminder_date_day_in_month));
reminder_date = reminder_date.toISOString().split('T')[0];
}
}
$('#reminder').val(reminder_date);
}
/**
* Creates the inline HTML of the Credit Memo table,
* with a button for the attachments if the ticket is not closed.
* @param {Number} status_value
* @returns {String} inline_html_credit_memo_table
*/
function htmlCreditMemoTable(status_value) {
var inline_html_credit_memo_table = '<table cellpadding="15" id="credit_memo" class="table table-responsive table-striped contacts tablesorter" cellspacing="0" style="width: 100%;border: 0">';
inline_html_credit_memo_table += '<thead style="color: white;background-color: #379E8F;">';
inline_html_credit_memo_table += '<tr>';
inline_html_credit_memo_table += '<th style="vertical-align: middle;text-align: center;" id="credit_memo_number">';
inline_html_credit_memo_table += '<b>CREDIT #</b>';
inline_html_credit_memo_table += '</th>';
inline_html_credit_memo_table += '<th style="vertical-align: middle;text-align: center;" id="credit_memo_date">';
inline_html_credit_memo_table += '<b>DATE</b>';
inline_html_credit_memo_table += '</th>';
inline_html_credit_memo_table += '<th style="vertical-align: middle;text-align: center;" id="credit_memo_customer">';
inline_html_credit_memo_table += '<b>CUSTOMER</b>';
inline_html_credit_memo_table += '</th>';
inline_html_credit_memo_table += '<th style="vertical-align: middle;text-align: center;" id="credit_memo_invoice_number">';
inline_html_credit_memo_table += '<b>CREATED FROM</b>';
inline_html_credit_memo_table += '</th>';
if (isTicketNotClosed(status_value)) {
inline_html_credit_memo_table += '<th style="vertical-align: middle;text-align: center;" id="credit_memo_action">';
inline_html_credit_memo_table += '<b>ATTACH TO EMAIL</b>';
inline_html_credit_memo_table += '</th>';
}
inline_html_credit_memo_table += '</tr>';
inline_html_credit_memo_table += '</thead>';
inline_html_credit_memo_table += '<tbody></tbody>';
inline_html_credit_memo_table += '</table>';
return inline_html_credit_memo_table;
}
function htmlUsageReportTable(status_value) {
var inline_html_usage_report_table = '<table cellpadding="15" id="usage_report" class="table table-responsive table-striped contacts tablesorter" cellspacing="0" style="width: 100%;border: 0"><thead style="color: white;background-color: #379E8F;">';
inline_html_usage_report_table += '<tr>';
inline_html_usage_report_table += '<th style="vertical-align: middle;text-align: center;" id="usage_report_filename">';
inline_html_usage_report_table += '<b>FILE NAME</b>';
inline_html_usage_report_table += '</th>';
if (isTicketNotClosed(status_value)) {
inline_html_usage_report_table += '<th style="vertical-align: middle;text-align: center;" id="usage_report_action">';
inline_html_usage_report_table += '<b>ATTACH TO EMAIL</b>';
inline_html_usage_report_table += '</th>';
}
inline_html_usage_report_table += '</tr>';
inline_html_usage_report_table += '</thead>';
inline_html_usage_report_table += '<tbody></tbody>';
inline_html_usage_report_table += '</table>';
return inline_html_usage_report_table;
}
/**
* This function is triggered when a button is clicked to attach a file.
* It stores the file id in the right array of the object 'params_email'.
*/
function attachFileButton() {
$(this).toggleClass('btn-success');
$(this).toggleClass('btn-danger');
if ($(this).attr('id') == 'add_inv') {
$(this).find('span.glyphicon').toggleClass('glyphicon-minus');
$(this).find('span.glyphicon').toggleClass('glyphicon-plus');
} else {
$(this).toggleClass('glyphicon-minus');
$(this).toggleClass('glyphicon-plus');
}
// Tooltip seems to set the 'title' attribute to 'data-original-title'.
// The only way to have tooltip take into account the change of title is to modifiy the attribute 'data-original-title'.
// Using the jQuery method 'data()' doesn't work.
if ($(this).attr('data-original-title') == 'Attach to email') {
$(this).attr('data-original-title', 'Remove from email');
} else {
$(this).attr('data-original-title', 'Attach to email');
}
$('[data-toggle="tooltip"]').tooltip();
var attachment_id = '';
var attachment_ids_array_name = '';
if ($(this).hasClass('add_ur')) {
attachment_id = $(this).data('ur-id');
attachment_ids_array_name = 'attachments_usage_report_ids';
} else if ($(this).hasClass('add_cm')) {
attachment_id = $(this).data('cm-id');
attachment_ids_array_name = 'attachments_credit_memo_ids';
} else if ($(this).hasClass('add_inv')) {
attachment_id = $(this).data('inv-id');
attachment_ids_array_name = 'attachments_invoice_ids';
}
addIdToAttachmentList(attachment_ids_array_name, attachment_id);
}
/**
* Adds or remove the id of a record to be attached (or removed) to the email that will be sent in the function sendEmail();
* @param {String} attachment_ids_array_name
* @param {Number} id
*/
function addIdToAttachmentList(attachment_ids_array_name, id) {
var params_email = currRec.getValue({ fieldId: 'custpage_param_email' });
params_email = JSON.parse(params_email);
var attachment_ids_array = params_email[attachment_ids_array_name];
var index_of_id_elem = attachment_ids_array.indexOf(id);
if (index_of_id_elem == -1) {
attachment_ids_array.push(id);
} else {
attachment_ids_array.splice(index_of_id_elem, 1);
}
params_email[attachment_ids_array_name] = attachment_ids_array;
params_email = JSON.stringify(params_email);
currRec.setValue({ fieldId: 'custpage_param_email', value: params_email });
}
/**
* @param {Number} x
* @returns {String} The same number, formatted in Australian dollars.
*/
function financial(x) {
if (typeof (x) === 'string') {
x = parseFloat(x);
}
if (isNullorEmpty(x)) {
return "$0.00";
} else {
return x.toLocaleString('en-AU', {
style: 'currency',
currency: 'AUD'
});
}
}
/**
* Returns whether a ticket is closed or not based on its status value.
* @param {Number} status_value
* @returns {Boolean} is_ticket_closed
*/
function isTicketNotClosed(status_value) {
var is_ticket_not_closed = ((status_value != 3) && (status_value != 8)) ? true : false;
return is_ticket_not_closed;
}
/**
* Whether the user is from the finance team,
* or a Data Systems Co-ordinator, MailPlus Administration or Administrator user.
* @param {Number} userRole
* @returns {Boolean}
*/
function isFinanceRole(userRole) {
// 1001, 1031 and 1023 are finance roles
// 1032 is the Data Systems Co-ordinator role (to be deleted in prod)
// 1006 is the Mail Plus Administration role.
// 3 is the Administrator role.
return ((userRole == 1001 || userRole == 1031 || userRole == 1023) || ((userRole == 1032) || (userRole == 1006) || (userRole == 3)));
}
/**
* Whether the user is from the finance team.
* @param {Number} userRole
* @returns {Boolean}
*/
function isFinanceRoleOnly(userRole) {
// 1001, 1031 and 1023 are finance roles
return (userRole == 1001 || userRole == 1031 || userRole == 1023);
}
function validateEmail(email) {
var re = /^(([^<>()[\]\\.,;:\s@"]+(\.[^<>()[\]\\.,;:\s@"]+)*)|(".+"))@((\[[0-9]{1,3}\.[0-9]{1,3}\.[0-9]{1,3}\.[0-9]{1,3}\])|(([a-zA-Z\-0-9]+\.)+[a-zA-Z]{2,}))$/;
return re.test(String(email).toLowerCase());
}
function getBase64(file) {
return new Promise(function (resolve) {
var reader = new FileReader();
reader.onloadend = function () {
resolve(reader.result)
}
reader.readAsDataURL(file);
});
}
/**
* Function to get the next email reminder time.
* Adds +2 hours to the current date.
*/
function getNextReminderTime() {
var today = new Date();
//Adding 19 hours to PST will give Australia/ Sydney timezone
today.setHours(today.getHours() + 19);
var currentHours = today.getHours();
log.debug({ title: 'currentHours + 2', details: currentHours + 2 });
if (currentHours + 2 > 16) {
//Current hours + 2 hours is past 5. next reminder will be sent the next day at 9 am
today.setDate(today.getDate() + 1);
today.setHours(9);
today.setMinutes(0);
today.setSeconds(0);
} else if (currentHours + 2 < 9) {
//Current hours + 2 hours is before 9 am. Edge case but this is unlikely to happen since script does not run outside 9-5
today.setHours(9);
today.setMinutes(0);
today.setSeconds(0);
} else {
// Set next reminder time to today + 2 hours
today.setHours(today.getHours() + 2);
}
return today;
}
function stringToDate(val) {
return format.parse({ value: val, type: format.Type.DATE })
}
function isNullorEmpty(strVal) {
return (strVal == null || strVal == '' || strVal == 'null' || strVal == undefined || strVal == 'undefined' || strVal == '- None -');
}
return {
pageInit: pageInit,
saveRecord: saveRecord,
closeTicket: closeTicket,
closeTicketLost: closeTicketLost,
closeUnallocatedTicket: closeUnallocatedTicket,
onEscalate: onEscalate,
onCancel: onCancel
};
}
); |
/**
*
* @NApiVersion 2.0
* @NScriptType Suitelet
*
* Description: A ticketing system for the Customer Service.
* @Last Modified by: Sruti Desai
*
*/
define(['N/ui/serverWidget', 'N/email', 'N/runtime', 'N/search', 'N/record', 'N/http', 'N/log', 'N/redirect', 'N/format', 'N/task'],
function (ui, email, runtime, search, record, http, log, redirect, format, task) {
var baseURL = 'https://1048144.app.netsuite.com';
if (runtime.envType == "SANDBOX") {
baseURL = 'https://1048144-sb3.app.netsuite.com';
}
var zee = 0;
var role = runtime.getCurrentUser().role;
if (role == 1000) {
//Franchisee
zee = runtime.getCurrentUser();
}
function onRequest(context) {
if (context.request.method === 'GET') {
log.debug({
title: 'runtime.getCurrentUser()',
details: runtime.getCurrentUser()
});
var params = context.request.parameters.custparam_params;
log.debug({
title: 'Params',
details: params
});
if (!isNullorEmpty(params)) {
params = JSON.parse(params);
if (!isNullorEmpty(params.custpage_bulk_escalate)) {
var param_selected_ticket_id = params.custpage_bulk_escalate;
log.debug({
title: 'Bulk escalate selected',
});
log.debug({
title: 'Bulk escalate: param_selected_ticket_id',
details: param_selected_ticket_id
});
var params2 = {
custscript_ticket_id_set: param_selected_ticket_id,
};
var t_id = task.create({
taskType: task.TaskType.SCHEDULED_SCRIPT,
deploymentId: 'customdeploy_ss_bulk_escalate_2',
params: params2,
scriptId: 'customscript_ss_bulk_escalate_2',
});
t_id.submit();
log.debug({
title: 'It WORKED 2',
details: params2
})
redirect.toSuitelet({
scriptId: 'customscript_sl_edit_ticket_2',
deploymentId: 'customdeploy_sl_edit_ticket_2',
});
} else if (!isNullorEmpty(params.custpage_selected_id)) {
var param_selected_ticket_id = params.custpage_selected_id;
log.debug({
title: 'bulk emails selected',
});
log.debug({
title: 'param_selected_ticket_id',
details: param_selected_ticket_id
});
var params2 = {
custscript_selected_ticket_id: param_selected_ticket_id,
};
var t_id = task.create({
taskType: task.TaskType.SCHEDULED_SCRIPT,
deploymentId: 'customdeploy_ss_ticket_under_investigati',
params: params2,
scriptId: 'customscript_ss_ticket_under_investigati',
});
t_id.submit();
redirect.toSuitelet({
scriptId: 'customscript_sl_edit_ticket_2',
deploymentId: 'customdeploy_sl_edit_ticket_2',
});
}
} else {
var form = ui.createForm({
title: ' ',
});
// Load jQuery
var inlineHtml = '<script src="https://code.jquery.com/jquery-1.12.4.min.js" integrity="sha384-nvAa0+6Qg9clwYCGGPpDQLVpLNn0fRaROjHqs13t4Ggj3Ez50XnGQqc/r8MhnRDZ" crossorigin="anonymous"></script>';
// Load Tooltip
inlineHtml += '<script src="https://unpkg.com/@popperjs/core@2"></script>';
// Load Bootstrap
inlineHtml += '<link rel="stylesheet" href="https://stackpath.bootstrapcdn.com/bootstrap/3.4.1/css/bootstrap.min.css" integrity="sha384-HSMxcRTRxnN+Bdg0JdbxYKrThecOKuH5zCYotlSAcp1+c8xmyTe9GYg1l9a69psu" crossorigin="anonymous">';
inlineHtml += '<script src="https://stackpath.bootstrapcdn.com/bootstrap/3.4.1/js/bootstrap.min.js" integrity="sha384-aJ21OjlMXNL5UyIl/XNwTMqvzeRMZH2w8c5cRVpzpU8Y5bApTppSuUkhZXN0VxHd" crossorigin="anonymous"></script>';
// Load DataTables
inlineHtml += '<link rel="stylesheet" type="text/css" href="//cdn.datatables.net/1.10.21/css/jquery.dataTables.min.css">';
inlineHtml += '<script type="text/javascript" charset="utf8" src="//cdn.datatables.net/1.10.21/js/jquery.dataTables.min.js"></script>';
// Load Bootstrap-Select
inlineHtml += '<link rel="stylesheet" href="https://cdn.jsdelivr.net/npm/bootstrap-select@1.13.14/dist/css/bootstrap-select.min.css">';
inlineHtml += '<script src="https://cdn.jsdelivr.net/npm/bootstrap-select@1.13.14/dist/js/bootstrap-select.min.js"></script>';
// Load Netsuite stylesheet and script
inlineHtml += '<link rel="stylesheet" href="https://1048144.app.netsuite.com/core/media/media.nl?id=2060796&c=1048144&h=9ee6accfd476c9cae718&_xt=.css"/>';
inlineHtml += '<script src="https://1048144.app.netsuite.com/core/media/media.nl?id=2060797&c=1048144&h=ef2cda20731d146b5e98&_xt=.js"></script>';
inlineHtml += '<link type="text/css" rel="stylesheet" href="https://1048144.app.netsuite.com/core/media/media.nl?id=2090583&c=1048144&h=a0ef6ac4e28f91203dfe&_xt=.css">';
inlineHtml += '<style>.mandatory{color:red;}</style>';
// Load "FixedHeader" Datatable extension
inlineHtml += '<link type="text/css" href="https://cdn.datatables.net/fixedheader/3.1.7/css/fixedHeader.dataTables.min.css" rel="stylesheet" />';
inlineHtml += '<script type="text/javascript" src="https://cdn.datatables.net/fixedheader/3.1.7/js/dataTables.fixedHeader.min.js"></script>';
//Load gyrocode extension for Datatbles
inlineHtml += '<link type="text/css" href="//gyrocode.github.io/jquery-datatables-checkboxes/1.2.12/css/dataTables.checkboxes.css" rel="stylesheet" />';
inlineHtml += '<script type="text/javascript" src="//gyrocode.github.io/jquery-datatables-checkboxes/1.2.12/js/dataTables.checkboxes.min.js"></script>';
// Load Netsuite stylesheet and script
inlineHtml += '<link rel="stylesheet" href="https://1048144.app.netsuite.com/core/media/media.nl?id=2060796&c=1048144&h=9ee6accfd476c9cae718&_xt=.css"/>';
inlineHtml += '<script src="https://1048144.app.netsuite.com/core/media/media.nl?id=2060797&c=1048144&h=ef2cda20731d146b5e98&_xt=.js"></script>';
inlineHtml += '<link type="text/css" rel="stylesheet" href="https://1048144.app.netsuite.com/core/media/media.nl?id=2090583&c=1048144&h=a0ef6ac4e28f91203dfe&_xt=.css">';
inlineHtml += '<style>.mandatory{color:red;} </style>';
// Define alert window.
inlineHtml += '<div class="container" style="margin-top:14px;" hidden><div id="alert" class="alert alert-danger fade in"></div></div>';
// Define information window.
inlineHtml += '<div class="container" hidden><p id="info" class="alert alert-info"></p></div>';
inlineHtml += '<div style="margin-top: -40px"><br/>';
inlineHtml += '<button style="margin-left: 10px; margin-right: 5px; background-color: #FBEA51; color: #103D39; font-weight: 700; border-color: transparent; border-width: 2px; border-radius: 15px; height: 30px" type="button" id="opennewticket" onclick="">Open New Ticket</button>';
inlineHtml += '<button style="margin-left: 5px; margin-right: 5px; background-color: #FBEA51; color: #103D39; font-weight: 700; border-color: transparent; border-width: 2px; border-radius: 15px; height: 30px" type="button" id="viewclosedtickets" onclick="">View Closed Tickets</button>';
inlineHtml += '<button style="margin-left: 5px; margin-right: 5px; background-color: #FBEA51; color: #103D39; font-weight: 700; border-color: transparent; border-width: 2px; border-radius: 15px; height: 30px" type="button" id="viewlosttickets" onclick="">View Lost Tickets</button>';
inlineHtml += '<button style="margin-left: 5px; margin-right: 5px; background-color: #FBEA51; color: #103D39; font-weight: 700; border-color: transparent; border-width: 2px; border-radius: 15px; height: 30px" type="button" id="sendbulkemails" onclick="">Send Bulk Emails</button>';
inlineHtml += '<button style="margin-left: 5px; margin-right: 5px; background-color: #FBEA51; color: #103D39; font-weight: 700; border-color: transparent; border-width: 2px; border-radius: 15px; height: 30px" type="button" id="bulkescalatebtn" onclick="">Bulk Escalate</button>';
inlineHtml += '<h1 style="font-size: 25px; font-weight: 700; color: #103D39; text-align: center">View MP Tickets</h1>'
inlineHtml += dateCreatedSection();
inlineHtml += tabsSection(parseInt(role));
inlineHtml += '<div class="loader"></div>';
inlineHtml += '<style> .loader { border: 14px solid #f3f3f3; border-radius: 50%; border-top: 14px solid #379E8F; width: 90px; height: 90px; -webkit-animation: spin 2s linear infinite; /* Safari */ animation: spin 2s linear infinite;';
inlineHtml += 'position: fixed; z-index: 1000; left: 50%; }'
/* Safari */
inlineHtml += '@-webkit-keyframes spin {0% { -webkit-transform: rotate(0deg); } 100% { -webkit-transform: rotate(360deg); } }';
inlineHtml += '@keyframes spin { 0% { transform: rotate(0deg); } 100% { transform: rotate(360deg); } }';
inlineHtml += '</style>';
inlineHtml += '</div>'
form.addField({
id: 'preview_table',
type: ui.FieldType.INLINEHTML,
label: 'preview_table'
}).updateBreakType({
breakType: ui.FieldBreakType.STARTROW
}).defaultValue = inlineHtml;
form.addField({
id: 'custpage_selected_id',
type: ui.FieldType.TEXT,
label: 'Selected ID'
}).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
});
form.addField({
id: 'custpage_bulk_escalate',
type: ui.FieldType.TEXT,
label: 'Bulk Escalate ID'
}).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
});
form.addField({
id: 'custpage_selector_type',
type: ui.FieldType.TEXT,
label: 'Selector Type'
}).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
});
log.debug({
title: 'Params null',
});
form.clientScriptFileId = 4813449;//SB=4796342 PROD = 4813449
context.response.writePage(form);
}
} else {
var param_selected_ticket_id = context.request.parameters.custpage_selected_id;
var param_escalate_ticket_id = context.request.parameters.custpage_bulk_escalate;
log.debug({
title: 'ELSE',
});
log.debug({
title: 'param_selected_ticket_id',
details: param_selected_ticket_id
});
log.debug({
title: 'param_escalate_ticket_id',
details: param_escalate_ticket_id
});
if (!isNullorEmpty(param_escalate_ticket_id)) {
var params = {
custscript_ticket_id_set: param_escalate_ticket_id,
};
var t_id = task.create({
taskType: task.TaskType.SCHEDULED_SCRIPT,
deploymentId: 'customdeploy_ss_bulk_escalate_2',
params: params,
scriptId: 'customscript_ss_bulk_escalate_2',
});
t_id.submit();
log.debug({
title: 'IT WORKED',
params: params
});
redirect.toSuitelet({
scriptId: 'customscript_sl_edit_ticket_2',
deploymentId: 'customdeploy_sl_edit_ticket_2',
});
} else if (!isNullorEmpty(param_selected_ticket_id)) {
var params = {
custscript_selected_ticket_id: param_selected_ticket_id,
};
var t_id = task.create({
taskType: task.TaskType.SCHEDULED_SCRIPT,
deploymentId: 'customdeploy_ss_ticket_under_investigati',
params: params,
scriptId: 'customscript_ss_ticket_under_investigati',
});
t_id.submit();
redirect.toSuitelet({
scriptId: 'customscript_sl_edit_ticket_2',
deploymentId: 'customdeploy_sl_edit_ticket_2',
});
} else {
redirect.toSuitelet({
scriptId: 'customscript_sl_open_ticket_2',
deploymentId: 'customdeploy_sl_open_ticket_2',
isExternal: null,
parameters: null
});
}
}
}
/**
* The date input fields for the "Date Created" column filter.
* @return {String} inlineQty
*/
function dateCreatedSection() {
var inlineQty = '<div class="form-group container date_filter_section" style="margin-top:40px; margin-bottom: 60px">';
inlineQty += '<div class="row">';
// Date from field
inlineQty += '<div class="col-xs-6 date_from">';
inlineQty += '<div class="input-group">';
inlineQty += '<span class="input-group-addon" id="date_from_text">DATE CREATED FROM</span>';
inlineQty += '<input id="date_from" class="form-control date_from" type="date"/>';
inlineQty += '</div></div>';
// Date to field
inlineQty += '<div class="col-xs-6 date_to">';
inlineQty += '<div class="input-group">';
inlineQty += '<span class="input-group-addon" id="date_to_text">DATE CREATED TO</span>';
inlineQty += '<input id="date_to" class="form-control date_to" type="date">';
inlineQty += '</div></div></div></div>';
return inlineQty;
}
function tabsSection(userRole) {
var inlineQty = '<div >';
// Tabs headers
inlineQty += '<style>.nav > li.active > a, .nav > li.active > a:focus, .nav > li.active > a:hover { background-color: #379E8F; color: #fff }';
inlineQty += '.nav > li > a, .nav > li > a:focus, .nav > li > a:hover { margin-left: 5px; margin-right: 5px; border: 2px solid #379E8F; color: #379E8F; }';
inlineQty += '</style>';
inlineQty += '<div style="width: 95%; margin:auto; margin-bottom: 30px"><ul class="nav nav-pills nav-justified" style="margin:0%; ">';
if (isFinanceRole(userRole)) {
//inlineQty += '<li role="presentation" class=""><a data-toggle="tab" href="#barcodes"><b>BARCODES</b></a></li>';
//inlineQty += '<li role="presentation" class=""><a data-toggle="tab" href="#customers"><b>CUSTOMERS</b></a></li>';
// inlineQty += '<li role="presentation" class="active"><a data-toggle="tab" href="#invoices"><b>INVOICES</b></a></li>';
} else if (runtime.getCurrentUser().id == 1706027) {
// inlineQty += '<li role="presentation" class="active"><a data-toggle="tab" href="#barcodes"><b>BARCODES</b></a></li>';
inlineQty += '<li role="presentation" class=""><a data-toggle="tab" href="#customers"><b>CUSTOMERS</b></a></li>';
// inlineQty += '<li role="presentation" class=""><a data-toggle="tab" href="#invoices"><b>INVOICES</b></a></li>';
} else if (isDataAdminRole(userRole)) {
inlineQty += '<li role="presentation" class="active"><a data-toggle="tab" href="#barcodes"><b>BARCODES</b></a></li>';
inlineQty += '<li role="presentation" class=""><a data-toggle="tab" href="#customers"><b>CUSTOMERS</b></a></li>';
// inlineQty += '<li role="presentation" class=""><a data-toggle="tab" href="#invoices"><b>INVOICES</b></a></li>';
} else {
inlineQty += '<li role="presentation" class="active"><a data-toggle="tab" href="#barcodes"><b>BARCODES</b></a></li>';
inlineQty += '<li role="presentation" class=""><a data-toggle="tab" href="#customers"><b>CUSTOMERS</b></a></li>';
}
inlineQty += '</ul></div>';
// Tabs content
inlineQty += '<div class="tab-content">';
if (!isFinanceRole(userRole)) {
inlineQty += '<div role="tabpanel" class="tab-pane active" id="barcodes">';
inlineQty += dataTablePreview('barcodes');
inlineQty += '</div>';
inlineQty += '<div role="tabpanel" class="tab-pane" id="customers">';
inlineQty += dataTablePreview('customers');
inlineQty += '</div>';
}
// if (isFinanceRole(userRole)) {
// inlineQty += '<div role="tabpanel" class="tab-pane active" id="invoices">';
// inlineQty += dataTablePreview('invoices');
// inlineQty += '</div>';
// } else if (isDataAdminRole(userRole)) {
// inlineQty += '<div role="tabpanel" class="tab-pane" id="invoices">';
// inlineQty += dataTablePreview('invoices');
// inlineQty += '</div>';
// }
inlineQty += '</div></div>';
return inlineQty;
}
/**
* The table that will display the tickets, based on their type.
* @param {String} selector
* @return {String} inlineQty
*/
function dataTablePreview(selector) {
var inlineQty = '<style>table#tickets-preview-' + selector + ' {font-size: 12px;text-align: center;border: none;}.dataTables_wrapper {font-size: 14px; }table#tickets-preview-' + selector + ' th{text-align: center;} .bolded{font-weight: bold;}</style>';
inlineQty += '<div style="width: 95%; margin: auto">';
inlineQty += '<table id="tickets-preview-' + selector + '" class="table table-responsive table-striped customer tablesorter" style="width: 100%; table-layout: fixed">';
inlineQty += '<thead style="color: white;background-color: #379E8F;">';
inlineQty += '<tr class="text-center">';
inlineQty += '</tr>';
inlineQty += '</thead>';
inlineQty += '<tbody id="result_tickets_' + selector + '" style="word-break: break-word;"></tbody>';
inlineQty += '</table>';
inlineQty += '</div>'
return inlineQty;
}
/**
* Whether the user is from the finance team,
* or a Data Systems Co-ordinator, MailPlus Administration or Administrator user.
* @param {Number} userRole
* @returns {Boolean}
*/
function isFinanceRole(userRole) {
// 1001, 1031 and 1023 are finance roles
// 1032 is the Data Systems Co-ordinator role (to be deleted in prod)
// 1006 is the Mail Plus Administration role.
// 3 is the Administrator role.
return ((userRole == 1001 || userRole == 1031 || userRole == 1023));
}
/**
* Whether the user is from the Data Systems Co-ordinator team,
* or an administrator
* @param {Number} userRole
* @returns {Boolean}
*/
function isDataAdminRole(userRole) {
return ((userRole == 1032) || (userRole == 3) || (userRole == 1006));
}
function isNullorEmpty(strVal) {
return (strVal == null || strVal == '' || strVal == 'null' || strVal == undefined || strVal == 'undefined' || strVal == '- None -');
}
return {
onRequest: onRequest
};
}); | 21 | [{"tag": "KEY", "value": "sha384-aJ21OjlMXNL5UyIl/XNwTMqvzeRMZH2w8c5cRVpzpU8Y5bApTppSuUkhZXN0VxHd", "start": 4884, "end": 4955}, {"tag": "KEY", "value": "sha384-HSMxcRTRxnN+Bdg0JdbxYKrThecOKuH5zCYotlSAcp1+c8xmyTe9GYg1l9a69psu", "start": 4653, "end": 4724}, {"tag": "KEY", "value": "sha384-nvAa0+6Qg9clwYCGGPpDQLVpLNn0fRaROjHqs13t4Ggj3Ez50XnGQqc/r8MhnRDZ", "start": 4224, "end": 4295}] | true | 3 | /**
*
* @NApiVersion 2.0
* @NScriptType Suitelet
*
* Description: A ticketing system for the Customer Service.
* @Last Modified by: Sruti Desai
*
*/
define(['N/ui/serverWidget', 'N/email', 'N/runtime', 'N/search', 'N/record', 'N/http', 'N/log', 'N/redirect', 'N/format', 'N/task'],
function (ui, email, runtime, search, record, http, log, redirect, format, task) {
var baseURL = 'https://1048144.app.netsuite.com';
if (runtime.envType == "SANDBOX") {
baseURL = 'https://1048144-sb3.app.netsuite.com';
}
var zee = 0;
var role = runtime.getCurrentUser().role;
if (role == 1000) {
//Franchisee
zee = runtime.getCurrentUser();
}
function onRequest(context) {
if (context.request.method === 'GET') {
log.debug({
title: 'runtime.getCurrentUser()',
details: runtime.getCurrentUser()
});
var params = context.request.parameters.custparam_params;
log.debug({
title: 'Params',
details: params
});
if (!isNullorEmpty(params)) {
params = JSON.parse(params);
if (!isNullorEmpty(params.custpage_bulk_escalate)) {
var param_selected_ticket_id = params.custpage_bulk_escalate;
log.debug({
title: 'Bulk escalate selected',
});
log.debug({
title: 'Bulk escalate: param_selected_ticket_id',
details: param_selected_ticket_id
});
var params2 = {
custscript_ticket_id_set: param_selected_ticket_id,
};
var t_id = task.create({
taskType: task.TaskType.SCHEDULED_SCRIPT,
deploymentId: 'customdeploy_ss_bulk_escalate_2',
params: params2,
scriptId: 'customscript_ss_bulk_escalate_2',
});
t_id.submit();
log.debug({
title: 'It WORKED 2',
details: params2
})
redirect.toSuitelet({
scriptId: 'customscript_sl_edit_ticket_2',
deploymentId: 'customdeploy_sl_edit_ticket_2',
});
} else if (!isNullorEmpty(params.custpage_selected_id)) {
var param_selected_ticket_id = params.custpage_selected_id;
log.debug({
title: 'bulk emails selected',
});
log.debug({
title: 'param_selected_ticket_id',
details: param_selected_ticket_id
});
var params2 = {
custscript_selected_ticket_id: param_selected_ticket_id,
};
var t_id = task.create({
taskType: task.TaskType.SCHEDULED_SCRIPT,
deploymentId: 'customdeploy_ss_ticket_under_investigati',
params: params2,
scriptId: 'customscript_ss_ticket_under_investigati',
});
t_id.submit();
redirect.toSuitelet({
scriptId: 'customscript_sl_edit_ticket_2',
deploymentId: 'customdeploy_sl_edit_ticket_2',
});
}
} else {
var form = ui.createForm({
title: ' ',
});
// Load jQuery
var inlineHtml = '<script src="https://code.jquery.com/jquery-1.12.4.min.js" integrity="vqbpgud2ghvjgm1n5hdgjnn5818fzsf2" crossorigin="anonymous"></script>';
// Load Tooltip
inlineHtml += '<script src="https://unpkg.com/@popperjs/core@2"></script>';
// Load Bootstrap
inlineHtml += '<link rel="stylesheet" href="https://stackpath.bootstrapcdn.com/bootstrap/3.4.1/css/bootstrap.min.css" integrity="949d1u22cbffbrarjh182eig55721odj" crossorigin="anonymous">';
inlineHtml += '<script src="https://stackpath.bootstrapcdn.com/bootstrap/3.4.1/js/bootstrap.min.js" integrity="9q3vfhm7l33rus21toc8fndupq76itje" crossorigin="anonymous"></script>';
// Load DataTables
inlineHtml += '<link rel="stylesheet" type="text/css" href="//cdn.datatables.net/1.10.21/css/jquery.dataTables.min.css">';
inlineHtml += '<script type="text/javascript" charset="utf8" src="//cdn.datatables.net/1.10.21/js/jquery.dataTables.min.js"></script>';
// Load Bootstrap-Select
inlineHtml += '<link rel="stylesheet" href="https://cdn.jsdelivr.net/npm/bootstrap-select@1.13.14/dist/css/bootstrap-select.min.css">';
inlineHtml += '<script src="https://cdn.jsdelivr.net/npm/bootstrap-select@1.13.14/dist/js/bootstrap-select.min.js"></script>';
// Load Netsuite stylesheet and script
inlineHtml += '<link rel="stylesheet" href="https://1048144.app.netsuite.com/core/media/media.nl?id=2060796&c=1048144&h=9ee6accfd476c9cae718&_xt=.css"/>';
inlineHtml += '<script src="https://1048144.app.netsuite.com/core/media/media.nl?id=2060797&c=1048144&h=ef2cda20731d146b5e98&_xt=.js"></script>';
inlineHtml += '<link type="text/css" rel="stylesheet" href="https://1048144.app.netsuite.com/core/media/media.nl?id=2090583&c=1048144&h=a0ef6ac4e28f91203dfe&_xt=.css">';
inlineHtml += '<style>.mandatory{color:red;}</style>';
// Load "FixedHeader" Datatable extension
inlineHtml += '<link type="text/css" href="https://cdn.datatables.net/fixedheader/3.1.7/css/fixedHeader.dataTables.min.css" rel="stylesheet" />';
inlineHtml += '<script type="text/javascript" src="https://cdn.datatables.net/fixedheader/3.1.7/js/dataTables.fixedHeader.min.js"></script>';
//Load gyrocode extension for Datatbles
inlineHtml += '<link type="text/css" href="//gyrocode.github.io/jquery-datatables-checkboxes/1.2.12/css/dataTables.checkboxes.css" rel="stylesheet" />';
inlineHtml += '<script type="text/javascript" src="//gyrocode.github.io/jquery-datatables-checkboxes/1.2.12/js/dataTables.checkboxes.min.js"></script>';
// Load Netsuite stylesheet and script
inlineHtml += '<link rel="stylesheet" href="https://1048144.app.netsuite.com/core/media/media.nl?id=2060796&c=1048144&h=9ee6accfd476c9cae718&_xt=.css"/>';
inlineHtml += '<script src="https://1048144.app.netsuite.com/core/media/media.nl?id=2060797&c=1048144&h=ef2cda20731d146b5e98&_xt=.js"></script>';
inlineHtml += '<link type="text/css" rel="stylesheet" href="https://1048144.app.netsuite.com/core/media/media.nl?id=2090583&c=1048144&h=a0ef6ac4e28f91203dfe&_xt=.css">';
inlineHtml += '<style>.mandatory{color:red;} </style>';
// Define alert window.
inlineHtml += '<div class="container" style="margin-top:14px;" hidden><div id="alert" class="alert alert-danger fade in"></div></div>';
// Define information window.
inlineHtml += '<div class="container" hidden><p id="info" class="alert alert-info"></p></div>';
inlineHtml += '<div style="margin-top: -40px"><br/>';
inlineHtml += '<button style="margin-left: 10px; margin-right: 5px; background-color: #FBEA51; color: #103D39; font-weight: 700; border-color: transparent; border-width: 2px; border-radius: 15px; height: 30px" type="button" id="opennewticket" onclick="">Open New Ticket</button>';
inlineHtml += '<button style="margin-left: 5px; margin-right: 5px; background-color: #FBEA51; color: #103D39; font-weight: 700; border-color: transparent; border-width: 2px; border-radius: 15px; height: 30px" type="button" id="viewclosedtickets" onclick="">View Closed Tickets</button>';
inlineHtml += '<button style="margin-left: 5px; margin-right: 5px; background-color: #FBEA51; color: #103D39; font-weight: 700; border-color: transparent; border-width: 2px; border-radius: 15px; height: 30px" type="button" id="viewlosttickets" onclick="">View Lost Tickets</button>';
inlineHtml += '<button style="margin-left: 5px; margin-right: 5px; background-color: #FBEA51; color: #103D39; font-weight: 700; border-color: transparent; border-width: 2px; border-radius: 15px; height: 30px" type="button" id="sendbulkemails" onclick="">Send Bulk Emails</button>';
inlineHtml += '<button style="margin-left: 5px; margin-right: 5px; background-color: #FBEA51; color: #103D39; font-weight: 700; border-color: transparent; border-width: 2px; border-radius: 15px; height: 30px" type="button" id="bulkescalatebtn" onclick="">Bulk Escalate</button>';
inlineHtml += '<h1 style="font-size: 25px; font-weight: 700; color: #103D39; text-align: center">View MP Tickets</h1>'
inlineHtml += dateCreatedSection();
inlineHtml += tabsSection(parseInt(role));
inlineHtml += '<div class="loader"></div>';
inlineHtml += '<style> .loader { border: 14px solid #f3f3f3; border-radius: 50%; border-top: 14px solid #379E8F; width: 90px; height: 90px; -webkit-animation: spin 2s linear infinite; /* Safari */ animation: spin 2s linear infinite;';
inlineHtml += 'position: fixed; z-index: 1000; left: 50%; }'
/* Safari */
inlineHtml += '@-webkit-keyframes spin {0% { -webkit-transform: rotate(0deg); } 100% { -webkit-transform: rotate(360deg); } }';
inlineHtml += '@keyframes spin { 0% { transform: rotate(0deg); } 100% { transform: rotate(360deg); } }';
inlineHtml += '</style>';
inlineHtml += '</div>'
form.addField({
id: 'preview_table',
type: ui.FieldType.INLINEHTML,
label: 'preview_table'
}).updateBreakType({
breakType: ui.FieldBreakType.STARTROW
}).defaultValue = inlineHtml;
form.addField({
id: 'custpage_selected_id',
type: ui.FieldType.TEXT,
label: 'Selected ID'
}).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
});
form.addField({
id: 'custpage_bulk_escalate',
type: ui.FieldType.TEXT,
label: 'Bulk Escalate ID'
}).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
});
form.addField({
id: 'custpage_selector_type',
type: ui.FieldType.TEXT,
label: 'Selector Type'
}).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
});
log.debug({
title: 'Params null',
});
form.clientScriptFileId = 4813449;//SB=4796342 PROD = 4813449
context.response.writePage(form);
}
} else {
var param_selected_ticket_id = context.request.parameters.custpage_selected_id;
var param_escalate_ticket_id = context.request.parameters.custpage_bulk_escalate;
log.debug({
title: 'ELSE',
});
log.debug({
title: 'param_selected_ticket_id',
details: param_selected_ticket_id
});
log.debug({
title: 'param_escalate_ticket_id',
details: param_escalate_ticket_id
});
if (!isNullorEmpty(param_escalate_ticket_id)) {
var params = {
custscript_ticket_id_set: param_escalate_ticket_id,
};
var t_id = task.create({
taskType: task.TaskType.SCHEDULED_SCRIPT,
deploymentId: 'customdeploy_ss_bulk_escalate_2',
params: params,
scriptId: 'customscript_ss_bulk_escalate_2',
});
t_id.submit();
log.debug({
title: 'IT WORKED',
params: params
});
redirect.toSuitelet({
scriptId: 'customscript_sl_edit_ticket_2',
deploymentId: 'customdeploy_sl_edit_ticket_2',
});
} else if (!isNullorEmpty(param_selected_ticket_id)) {
var params = {
custscript_selected_ticket_id: param_selected_ticket_id,
};
var t_id = task.create({
taskType: task.TaskType.SCHEDULED_SCRIPT,
deploymentId: 'customdeploy_ss_ticket_under_investigati',
params: params,
scriptId: 'customscript_ss_ticket_under_investigati',
});
t_id.submit();
redirect.toSuitelet({
scriptId: 'customscript_sl_edit_ticket_2',
deploymentId: 'customdeploy_sl_edit_ticket_2',
});
} else {
redirect.toSuitelet({
scriptId: 'customscript_sl_open_ticket_2',
deploymentId: 'customdeploy_sl_open_ticket_2',
isExternal: null,
parameters: null
});
}
}
}
/**
* The date input fields for the "Date Created" column filter.
* @return {String} inlineQty
*/
function dateCreatedSection() {
var inlineQty = '<div class="form-group container date_filter_section" style="margin-top:40px; margin-bottom: 60px">';
inlineQty += '<div class="row">';
// Date from field
inlineQty += '<div class="col-xs-6 date_from">';
inlineQty += '<div class="input-group">';
inlineQty += '<span class="input-group-addon" id="date_from_text">DATE CREATED FROM</span>';
inlineQty += '<input id="date_from" class="form-control date_from" type="date"/>';
inlineQty += '</div></div>';
// Date to field
inlineQty += '<div class="col-xs-6 date_to">';
inlineQty += '<div class="input-group">';
inlineQty += '<span class="input-group-addon" id="date_to_text">DATE CREATED TO</span>';
inlineQty += '<input id="date_to" class="form-control date_to" type="date">';
inlineQty += '</div></div></div></div>';
return inlineQty;
}
function tabsSection(userRole) {
var inlineQty = '<div >';
// Tabs headers
inlineQty += '<style>.nav > li.active > a, .nav > li.active > a:focus, .nav > li.active > a:hover { background-color: #379E8F; color: #fff }';
inlineQty += '.nav > li > a, .nav > li > a:focus, .nav > li > a:hover { margin-left: 5px; margin-right: 5px; border: 2px solid #379E8F; color: #379E8F; }';
inlineQty += '</style>';
inlineQty += '<div style="width: 95%; margin:auto; margin-bottom: 30px"><ul class="nav nav-pills nav-justified" style="margin:0%; ">';
if (isFinanceRole(userRole)) {
//inlineQty += '<li role="presentation" class=""><a data-toggle="tab" href="#barcodes"><b>BARCODES</b></a></li>';
//inlineQty += '<li role="presentation" class=""><a data-toggle="tab" href="#customers"><b>CUSTOMERS</b></a></li>';
// inlineQty += '<li role="presentation" class="active"><a data-toggle="tab" href="#invoices"><b>INVOICES</b></a></li>';
} else if (runtime.getCurrentUser().id == 1706027) {
// inlineQty += '<li role="presentation" class="active"><a data-toggle="tab" href="#barcodes"><b>BARCODES</b></a></li>';
inlineQty += '<li role="presentation" class=""><a data-toggle="tab" href="#customers"><b>CUSTOMERS</b></a></li>';
// inlineQty += '<li role="presentation" class=""><a data-toggle="tab" href="#invoices"><b>INVOICES</b></a></li>';
} else if (isDataAdminRole(userRole)) {
inlineQty += '<li role="presentation" class="active"><a data-toggle="tab" href="#barcodes"><b>BARCODES</b></a></li>';
inlineQty += '<li role="presentation" class=""><a data-toggle="tab" href="#customers"><b>CUSTOMERS</b></a></li>';
// inlineQty += '<li role="presentation" class=""><a data-toggle="tab" href="#invoices"><b>INVOICES</b></a></li>';
} else {
inlineQty += '<li role="presentation" class="active"><a data-toggle="tab" href="#barcodes"><b>BARCODES</b></a></li>';
inlineQty += '<li role="presentation" class=""><a data-toggle="tab" href="#customers"><b>CUSTOMERS</b></a></li>';
}
inlineQty += '</ul></div>';
// Tabs content
inlineQty += '<div class="tab-content">';
if (!isFinanceRole(userRole)) {
inlineQty += '<div role="tabpanel" class="tab-pane active" id="barcodes">';
inlineQty += dataTablePreview('barcodes');
inlineQty += '</div>';
inlineQty += '<div role="tabpanel" class="tab-pane" id="customers">';
inlineQty += dataTablePreview('customers');
inlineQty += '</div>';
}
// if (isFinanceRole(userRole)) {
// inlineQty += '<div role="tabpanel" class="tab-pane active" id="invoices">';
// inlineQty += dataTablePreview('invoices');
// inlineQty += '</div>';
// } else if (isDataAdminRole(userRole)) {
// inlineQty += '<div role="tabpanel" class="tab-pane" id="invoices">';
// inlineQty += dataTablePreview('invoices');
// inlineQty += '</div>';
// }
inlineQty += '</div></div>';
return inlineQty;
}
/**
* The table that will display the tickets, based on their type.
* @param {String} selector
* @return {String} inlineQty
*/
function dataTablePreview(selector) {
var inlineQty = '<style>table#tickets-preview-' + selector + ' {font-size: 12px;text-align: center;border: none;}.dataTables_wrapper {font-size: 14px; }table#tickets-preview-' + selector + ' th{text-align: center;} .bolded{font-weight: bold;}</style>';
inlineQty += '<div style="width: 95%; margin: auto">';
inlineQty += '<table id="tickets-preview-' + selector + '" class="table table-responsive table-striped customer tablesorter" style="width: 100%; table-layout: fixed">';
inlineQty += '<thead style="color: white;background-color: #379E8F;">';
inlineQty += '<tr class="text-center">';
inlineQty += '</tr>';
inlineQty += '</thead>';
inlineQty += '<tbody id="result_tickets_' + selector + '" style="word-break: break-word;"></tbody>';
inlineQty += '</table>';
inlineQty += '</div>'
return inlineQty;
}
/**
* Whether the user is from the finance team,
* or a Data Systems Co-ordinator, MailPlus Administration or Administrator user.
* @param {Number} userRole
* @returns {Boolean}
*/
function isFinanceRole(userRole) {
// 1001, 1031 and 1023 are finance roles
// 1032 is the Data Systems Co-ordinator role (to be deleted in prod)
// 1006 is the Mail Plus Administration role.
// 3 is the Administrator role.
return ((userRole == 1001 || userRole == 1031 || userRole == 1023));
}
/**
* Whether the user is from the Data Systems Co-ordinator team,
* or an administrator
* @param {Number} userRole
* @returns {Boolean}
*/
function isDataAdminRole(userRole) {
return ((userRole == 1032) || (userRole == 3) || (userRole == 1006));
}
function isNullorEmpty(strVal) {
return (strVal == null || strVal == '' || strVal == 'null' || strVal == undefined || strVal == 'undefined' || strVal == '- None -');
}
return {
onRequest: onRequest
};
}); | true | /**
*
* @NApiVersion 2.0
* @NScriptType Suitelet
*
* Description: A ticketing system for the Customer Service.
* @Last Modified by: Sruti Desai
*
*/
define(['N/ui/serverWidget', 'N/email', 'N/runtime', 'N/search', 'N/record', 'N/http', 'N/log', 'N/redirect', 'N/format', 'N/task'],
function (ui, email, runtime, search, record, http, log, redirect, format, task) {
var baseURL = 'https://1048144.app.netsuite.com';
if (runtime.envType == "SANDBOX") {
baseURL = 'https://1048144-sb3.app.netsuite.com';
}
var zee = 0;
var role = runtime.getCurrentUser().role;
if (role == 1000) {
//Franchisee
zee = runtime.getCurrentUser();
}
function onRequest(context) {
if (context.request.method === 'GET') {
log.debug({
title: 'runtime.getCurrentUser()',
details: runtime.getCurrentUser()
});
var params = context.request.parameters.custparam_params;
log.debug({
title: 'Params',
details: params
});
if (!isNullorEmpty(params)) {
params = JSON.parse(params);
if (!isNullorEmpty(params.custpage_bulk_escalate)) {
var param_selected_ticket_id = params.custpage_bulk_escalate;
log.debug({
title: 'Bulk escalate selected',
});
log.debug({
title: 'Bulk escalate: param_selected_ticket_id',
details: param_selected_ticket_id
});
var params2 = {
custscript_ticket_id_set: param_selected_ticket_id,
};
var t_id = task.create({
taskType: task.TaskType.SCHEDULED_SCRIPT,
deploymentId: 'customdeploy_ss_bulk_escalate_2',
params: params2,
scriptId: 'customscript_ss_bulk_escalate_2',
});
t_id.submit();
log.debug({
title: 'It WORKED 2',
details: params2
})
redirect.toSuitelet({
scriptId: 'customscript_sl_edit_ticket_2',
deploymentId: 'customdeploy_sl_edit_ticket_2',
});
} else if (!isNullorEmpty(params.custpage_selected_id)) {
var param_selected_ticket_id = params.custpage_selected_id;
log.debug({
title: 'bulk emails selected',
});
log.debug({
title: 'param_selected_ticket_id',
details: param_selected_ticket_id
});
var params2 = {
custscript_selected_ticket_id: param_selected_ticket_id,
};
var t_id = task.create({
taskType: task.TaskType.SCHEDULED_SCRIPT,
deploymentId: 'customdeploy_ss_ticket_under_investigati',
params: params2,
scriptId: 'customscript_ss_ticket_under_investigati',
});
t_id.submit();
redirect.toSuitelet({
scriptId: 'customscript_sl_edit_ticket_2',
deploymentId: 'customdeploy_sl_edit_ticket_2',
});
}
} else {
var form = ui.createForm({
title: ' ',
});
// Load jQuery
var inlineHtml = '<script src="https://code.jquery.com/jquery-1.12.4.min.js" integrity="PI:KEY:vqbpgud2ghvjgm1n5hdgjnn5818fzsf2END_PI" crossorigin="anonymous"></script>';
// Load Tooltip
inlineHtml += '<script src="https://unpkg.com/@popperjs/core@2"></script>';
// Load Bootstrap
inlineHtml += '<link rel="stylesheet" href="https://stackpath.bootstrapcdn.com/bootstrap/3.4.1/css/bootstrap.min.css" integrity="PI:KEY:949d1u22cbffbrarjh182eig55721odjEND_PI" crossorigin="anonymous">';
inlineHtml += '<script src="https://stackpath.bootstrapcdn.com/bootstrap/3.4.1/js/bootstrap.min.js" integrity="PI:KEY:9q3vfhm7l33rus21toc8fndupq76itjeEND_PI" crossorigin="anonymous"></script>';
// Load DataTables
inlineHtml += '<link rel="stylesheet" type="text/css" href="//cdn.datatables.net/1.10.21/css/jquery.dataTables.min.css">';
inlineHtml += '<script type="text/javascript" charset="utf8" src="//cdn.datatables.net/1.10.21/js/jquery.dataTables.min.js"></script>';
// Load Bootstrap-Select
inlineHtml += '<link rel="stylesheet" href="https://cdn.jsdelivr.net/npm/bootstrap-select@1.13.14/dist/css/bootstrap-select.min.css">';
inlineHtml += '<script src="https://cdn.jsdelivr.net/npm/bootstrap-select@1.13.14/dist/js/bootstrap-select.min.js"></script>';
// Load Netsuite stylesheet and script
inlineHtml += '<link rel="stylesheet" href="https://1048144.app.netsuite.com/core/media/media.nl?id=2060796&c=1048144&h=9ee6accfd476c9cae718&_xt=.css"/>';
inlineHtml += '<script src="https://1048144.app.netsuite.com/core/media/media.nl?id=2060797&c=1048144&h=ef2cda20731d146b5e98&_xt=.js"></script>';
inlineHtml += '<link type="text/css" rel="stylesheet" href="https://1048144.app.netsuite.com/core/media/media.nl?id=2090583&c=1048144&h=a0ef6ac4e28f91203dfe&_xt=.css">';
inlineHtml += '<style>.mandatory{color:red;}</style>';
// Load "FixedHeader" Datatable extension
inlineHtml += '<link type="text/css" href="https://cdn.datatables.net/fixedheader/3.1.7/css/fixedHeader.dataTables.min.css" rel="stylesheet" />';
inlineHtml += '<script type="text/javascript" src="https://cdn.datatables.net/fixedheader/3.1.7/js/dataTables.fixedHeader.min.js"></script>';
//Load gyrocode extension for Datatbles
inlineHtml += '<link type="text/css" href="//gyrocode.github.io/jquery-datatables-checkboxes/1.2.12/css/dataTables.checkboxes.css" rel="stylesheet" />';
inlineHtml += '<script type="text/javascript" src="//gyrocode.github.io/jquery-datatables-checkboxes/1.2.12/js/dataTables.checkboxes.min.js"></script>';
// Load Netsuite stylesheet and script
inlineHtml += '<link rel="stylesheet" href="https://1048144.app.netsuite.com/core/media/media.nl?id=2060796&c=1048144&h=9ee6accfd476c9cae718&_xt=.css"/>';
inlineHtml += '<script src="https://1048144.app.netsuite.com/core/media/media.nl?id=2060797&c=1048144&h=ef2cda20731d146b5e98&_xt=.js"></script>';
inlineHtml += '<link type="text/css" rel="stylesheet" href="https://1048144.app.netsuite.com/core/media/media.nl?id=2090583&c=1048144&h=a0ef6ac4e28f91203dfe&_xt=.css">';
inlineHtml += '<style>.mandatory{color:red;} </style>';
// Define alert window.
inlineHtml += '<div class="container" style="margin-top:14px;" hidden><div id="alert" class="alert alert-danger fade in"></div></div>';
// Define information window.
inlineHtml += '<div class="container" hidden><p id="info" class="alert alert-info"></p></div>';
inlineHtml += '<div style="margin-top: -40px"><br/>';
inlineHtml += '<button style="margin-left: 10px; margin-right: 5px; background-color: #FBEA51; color: #103D39; font-weight: 700; border-color: transparent; border-width: 2px; border-radius: 15px; height: 30px" type="button" id="opennewticket" onclick="">Open New Ticket</button>';
inlineHtml += '<button style="margin-left: 5px; margin-right: 5px; background-color: #FBEA51; color: #103D39; font-weight: 700; border-color: transparent; border-width: 2px; border-radius: 15px; height: 30px" type="button" id="viewclosedtickets" onclick="">View Closed Tickets</button>';
inlineHtml += '<button style="margin-left: 5px; margin-right: 5px; background-color: #FBEA51; color: #103D39; font-weight: 700; border-color: transparent; border-width: 2px; border-radius: 15px; height: 30px" type="button" id="viewlosttickets" onclick="">View Lost Tickets</button>';
inlineHtml += '<button style="margin-left: 5px; margin-right: 5px; background-color: #FBEA51; color: #103D39; font-weight: 700; border-color: transparent; border-width: 2px; border-radius: 15px; height: 30px" type="button" id="sendbulkemails" onclick="">Send Bulk Emails</button>';
inlineHtml += '<button style="margin-left: 5px; margin-right: 5px; background-color: #FBEA51; color: #103D39; font-weight: 700; border-color: transparent; border-width: 2px; border-radius: 15px; height: 30px" type="button" id="bulkescalatebtn" onclick="">Bulk Escalate</button>';
inlineHtml += '<h1 style="font-size: 25px; font-weight: 700; color: #103D39; text-align: center">View MP Tickets</h1>'
inlineHtml += dateCreatedSection();
inlineHtml += tabsSection(parseInt(role));
inlineHtml += '<div class="loader"></div>';
inlineHtml += '<style> .loader { border: 14px solid #f3f3f3; border-radius: 50%; border-top: 14px solid #379E8F; width: 90px; height: 90px; -webkit-animation: spin 2s linear infinite; /* Safari */ animation: spin 2s linear infinite;';
inlineHtml += 'position: fixed; z-index: 1000; left: 50%; }'
/* Safari */
inlineHtml += '@-webkit-keyframes spin {0% { -webkit-transform: rotate(0deg); } 100% { -webkit-transform: rotate(360deg); } }';
inlineHtml += '@keyframes spin { 0% { transform: rotate(0deg); } 100% { transform: rotate(360deg); } }';
inlineHtml += '</style>';
inlineHtml += '</div>'
form.addField({
id: 'preview_table',
type: ui.FieldType.INLINEHTML,
label: 'preview_table'
}).updateBreakType({
breakType: ui.FieldBreakType.STARTROW
}).defaultValue = inlineHtml;
form.addField({
id: 'custpage_selected_id',
type: ui.FieldType.TEXT,
label: 'Selected ID'
}).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
});
form.addField({
id: 'custpage_bulk_escalate',
type: ui.FieldType.TEXT,
label: 'Bulk Escalate ID'
}).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
});
form.addField({
id: 'custpage_selector_type',
type: ui.FieldType.TEXT,
label: 'Selector Type'
}).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
});
log.debug({
title: 'Params null',
});
form.clientScriptFileId = 4813449;//SB=4796342 PROD = 4813449
context.response.writePage(form);
}
} else {
var param_selected_ticket_id = context.request.parameters.custpage_selected_id;
var param_escalate_ticket_id = context.request.parameters.custpage_bulk_escalate;
log.debug({
title: 'ELSE',
});
log.debug({
title: 'param_selected_ticket_id',
details: param_selected_ticket_id
});
log.debug({
title: 'param_escalate_ticket_id',
details: param_escalate_ticket_id
});
if (!isNullorEmpty(param_escalate_ticket_id)) {
var params = {
custscript_ticket_id_set: param_escalate_ticket_id,
};
var t_id = task.create({
taskType: task.TaskType.SCHEDULED_SCRIPT,
deploymentId: 'customdeploy_ss_bulk_escalate_2',
params: params,
scriptId: 'customscript_ss_bulk_escalate_2',
});
t_id.submit();
log.debug({
title: 'IT WORKED',
params: params
});
redirect.toSuitelet({
scriptId: 'customscript_sl_edit_ticket_2',
deploymentId: 'customdeploy_sl_edit_ticket_2',
});
} else if (!isNullorEmpty(param_selected_ticket_id)) {
var params = {
custscript_selected_ticket_id: param_selected_ticket_id,
};
var t_id = task.create({
taskType: task.TaskType.SCHEDULED_SCRIPT,
deploymentId: 'customdeploy_ss_ticket_under_investigati',
params: params,
scriptId: 'customscript_ss_ticket_under_investigati',
});
t_id.submit();
redirect.toSuitelet({
scriptId: 'customscript_sl_edit_ticket_2',
deploymentId: 'customdeploy_sl_edit_ticket_2',
});
} else {
redirect.toSuitelet({
scriptId: 'customscript_sl_open_ticket_2',
deploymentId: 'customdeploy_sl_open_ticket_2',
isExternal: null,
parameters: null
});
}
}
}
/**
* The date input fields for the "Date Created" column filter.
* @return {String} inlineQty
*/
function dateCreatedSection() {
var inlineQty = '<div class="form-group container date_filter_section" style="margin-top:40px; margin-bottom: 60px">';
inlineQty += '<div class="row">';
// Date from field
inlineQty += '<div class="col-xs-6 date_from">';
inlineQty += '<div class="input-group">';
inlineQty += '<span class="input-group-addon" id="date_from_text">DATE CREATED FROM</span>';
inlineQty += '<input id="date_from" class="form-control date_from" type="date"/>';
inlineQty += '</div></div>';
// Date to field
inlineQty += '<div class="col-xs-6 date_to">';
inlineQty += '<div class="input-group">';
inlineQty += '<span class="input-group-addon" id="date_to_text">DATE CREATED TO</span>';
inlineQty += '<input id="date_to" class="form-control date_to" type="date">';
inlineQty += '</div></div></div></div>';
return inlineQty;
}
function tabsSection(userRole) {
var inlineQty = '<div >';
// Tabs headers
inlineQty += '<style>.nav > li.active > a, .nav > li.active > a:focus, .nav > li.active > a:hover { background-color: #379E8F; color: #fff }';
inlineQty += '.nav > li > a, .nav > li > a:focus, .nav > li > a:hover { margin-left: 5px; margin-right: 5px; border: 2px solid #379E8F; color: #379E8F; }';
inlineQty += '</style>';
inlineQty += '<div style="width: 95%; margin:auto; margin-bottom: 30px"><ul class="nav nav-pills nav-justified" style="margin:0%; ">';
if (isFinanceRole(userRole)) {
//inlineQty += '<li role="presentation" class=""><a data-toggle="tab" href="#barcodes"><b>BARCODES</b></a></li>';
//inlineQty += '<li role="presentation" class=""><a data-toggle="tab" href="#customers"><b>CUSTOMERS</b></a></li>';
// inlineQty += '<li role="presentation" class="active"><a data-toggle="tab" href="#invoices"><b>INVOICES</b></a></li>';
} else if (runtime.getCurrentUser().id == 1706027) {
// inlineQty += '<li role="presentation" class="active"><a data-toggle="tab" href="#barcodes"><b>BARCODES</b></a></li>';
inlineQty += '<li role="presentation" class=""><a data-toggle="tab" href="#customers"><b>CUSTOMERS</b></a></li>';
// inlineQty += '<li role="presentation" class=""><a data-toggle="tab" href="#invoices"><b>INVOICES</b></a></li>';
} else if (isDataAdminRole(userRole)) {
inlineQty += '<li role="presentation" class="active"><a data-toggle="tab" href="#barcodes"><b>BARCODES</b></a></li>';
inlineQty += '<li role="presentation" class=""><a data-toggle="tab" href="#customers"><b>CUSTOMERS</b></a></li>';
// inlineQty += '<li role="presentation" class=""><a data-toggle="tab" href="#invoices"><b>INVOICES</b></a></li>';
} else {
inlineQty += '<li role="presentation" class="active"><a data-toggle="tab" href="#barcodes"><b>BARCODES</b></a></li>';
inlineQty += '<li role="presentation" class=""><a data-toggle="tab" href="#customers"><b>CUSTOMERS</b></a></li>';
}
inlineQty += '</ul></div>';
// Tabs content
inlineQty += '<div class="tab-content">';
if (!isFinanceRole(userRole)) {
inlineQty += '<div role="tabpanel" class="tab-pane active" id="barcodes">';
inlineQty += dataTablePreview('barcodes');
inlineQty += '</div>';
inlineQty += '<div role="tabpanel" class="tab-pane" id="customers">';
inlineQty += dataTablePreview('customers');
inlineQty += '</div>';
}
// if (isFinanceRole(userRole)) {
// inlineQty += '<div role="tabpanel" class="tab-pane active" id="invoices">';
// inlineQty += dataTablePreview('invoices');
// inlineQty += '</div>';
// } else if (isDataAdminRole(userRole)) {
// inlineQty += '<div role="tabpanel" class="tab-pane" id="invoices">';
// inlineQty += dataTablePreview('invoices');
// inlineQty += '</div>';
// }
inlineQty += '</div></div>';
return inlineQty;
}
/**
* The table that will display the tickets, based on their type.
* @param {String} selector
* @return {String} inlineQty
*/
function dataTablePreview(selector) {
var inlineQty = '<style>table#tickets-preview-' + selector + ' {font-size: 12px;text-align: center;border: none;}.dataTables_wrapper {font-size: 14px; }table#tickets-preview-' + selector + ' th{text-align: center;} .bolded{font-weight: bold;}</style>';
inlineQty += '<div style="width: 95%; margin: auto">';
inlineQty += '<table id="tickets-preview-' + selector + '" class="table table-responsive table-striped customer tablesorter" style="width: 100%; table-layout: fixed">';
inlineQty += '<thead style="color: white;background-color: #379E8F;">';
inlineQty += '<tr class="text-center">';
inlineQty += '</tr>';
inlineQty += '</thead>';
inlineQty += '<tbody id="result_tickets_' + selector + '" style="word-break: break-word;"></tbody>';
inlineQty += '</table>';
inlineQty += '</div>'
return inlineQty;
}
/**
* Whether the user is from the finance team,
* or a Data Systems Co-ordinator, MailPlus Administration or Administrator user.
* @param {Number} userRole
* @returns {Boolean}
*/
function isFinanceRole(userRole) {
// 1001, 1031 and 1023 are finance roles
// 1032 is the Data Systems Co-ordinator role (to be deleted in prod)
// 1006 is the Mail Plus Administration role.
// 3 is the Administrator role.
return ((userRole == 1001 || userRole == 1031 || userRole == 1023));
}
/**
* Whether the user is from the Data Systems Co-ordinator team,
* or an administrator
* @param {Number} userRole
* @returns {Boolean}
*/
function isDataAdminRole(userRole) {
return ((userRole == 1032) || (userRole == 3) || (userRole == 1006));
}
function isNullorEmpty(strVal) {
return (strVal == null || strVal == '' || strVal == 'null' || strVal == undefined || strVal == 'undefined' || strVal == '- None -');
}
return {
onRequest: onRequest
};
}); |
/**
*
* @NApiVersion 2.0
* @NScriptType Suitelet
*
* Description: Invoicing Review Summary Page
* @Last Modified by: Sruti Desai
*
*/
define(['N/ui/serverWidget', 'N/email', 'N/runtime', 'N/search', 'N/record', 'N/http', 'N/log', 'N/redirect', 'N/format'],
function(ui, email, runtime, search, record, http, log, redirect, format) {
var baseURL = 'https://1048144.app.netsuite.com';
if (runtime.envType == "SANDBOX") {
baseURL = 'https://1048144-sb3.app.netsuite.com';
}
var zee = 0;
var ctx = runtime.getCurrentScript();
var role = runtime.getCurrentUser().role;
if (role == 1000) {
//Franchisee
zee = runtime.getCurrentUser();
} else if (role == 3) { //Administrator
zee = '6'; //test
} else if (role == 1032) { // System Support
zee = '425904'; //test-AR
}
var start_date;
var end_date;
var zee_name;
function onRequest(context) {
if (context.request.method === 'GET') {
var start_time = Date.now();
var form = ui.createForm({
title: 'Auto Invoicing Console: Summary Page'
});
// Load jQuery
var inlinehtml2 = '<script src="https://code.jquery.com/jquery-1.12.4.min.js" integrity="sha384-nvAa0+6Qg9clwYCGGPpDQLVpLNn0fRaROjHqs13t4Ggj3Ez50XnGQqc/r8MhnRDZ" crossorigin="anonymous"></script>';
// Load Tooltip
inlinehtml2 += '<script src="https://unpkg.com/@popperjs/core@2"></script>';
// Load Bootstrap
inlinehtml2 += '<link rel="stylesheet" href="https://stackpath.bootstrapcdn.com/bootstrap/3.4.1/css/bootstrap.min.css" integrity="sha384-HSMxcRTRxnN+Bdg0JdbxYKrThecOKuH5zCYotlSAcp1+c8xmyTe9GYg1l9a69psu" crossorigin="anonymous">';
inlinehtml2 += '<script src="https://stackpath.bootstrapcdn.com/bootstrap/3.4.1/js/bootstrap.min.js" integrity="sha384-aJ21OjlMXNL5UyIl/XNwTMqvzeRMZH2w8c5cRVpzpU8Y5bApTppSuUkhZXN0VxHd" crossorigin="anonymous"></script>';
// Load DataTables
inlinehtml2 += '<link rel="stylesheet" type="text/css" href="//cdn.datatables.net/1.10.21/css/jquery.dataTables.min.css">';
inlinehtml2 += '<script type="text/javascript" charset="utf8" src="//cdn.datatables.net/1.10.21/js/jquery.dataTables.min.js"></script>';
// Load Bootstrap-Select
inlinehtml2 += '<link rel="stylesheet" href="https://cdn.jsdelivr.net/npm/bootstrap-select@1.13.14/dist/css/bootstrap-select.min.css">';
inlinehtml2 += '<script src="https://cdn.jsdelivr.net/npm/bootstrap-select@1.13.14/dist/js/bootstrap-select.min.js"></script>';
// Load Netsuite stylesheet and script
inlinehtml2 += '<link rel="stylesheet" href="https://1048144.app.netsuite.com/core/media/media.nl?id=2060796&c=1048144&h=9ee6accfd476c9cae718&_xt=.css"/>';
inlinehtml2 += '<script src="https://1048144.app.netsuite.com/core/media/media.nl?id=2060797&c=1048144&h=ef2cda20731d146b5e98&_xt=.js"></script>';
inlinehtml2 += '<link type="text/css" rel="stylesheet" href="https://1048144.app.netsuite.com/core/media/media.nl?id=2090583&c=1048144&h=a0ef6ac4e28f91203dfe&_xt=.css">';
//inlinehtml2 += '<div class="se-pre-con"></div>
inlinehtml2 += '<button type="button" class="btn btn-sm btn-info instruction_button" data-toggle="collapse" data-target="#demo" style="background-color: #379E8F">Click for Instructions</button><div id="demo" style="background-color: #e3e8e5 !important;border: 1px solid #379E8F;padding: 10px 10px 10px 20px;width:96%;position:absolute" class="collapse">';
inlinehtml2 += '<b><u>Important Instructions:</u></b><ul><li>Click headers to sort. Hold <b><i>"Shift"</i></b> and click another column to sort according to multiple columns.</li><li>Can search for specific customer by typing into the Search bar</li><li><input class="btn-xs btn-default" type="button" value="START REVIEW" disabled> - Click to <b>Start</b> the Invoice Review for the Customer</li><li><input class="btn-xs btn-default" type="button" value="CONTINUE REVIEW" disabled> - Click to <b>Continue</b> the Invoice Review Pro';
inlinehtml2 += 'cess</li><li><input class="btn-xs btn-primary" type="button" value="FINALISE" disabled> - Click when all the Customer\'s Invoice has been reviewed and its ready for Invoicing</li><li><b>ACTIONS</b> reveals the stage of the review process for each customer: <ul><li><input class="btn-xs btn-danger" type="button" value="REVIEW" disabled> - New <b>activities</b> from Mailplus GO app are available for review.</li><li><input class="btn-xs btn-primary" type="button" value="EDIT" disabled> - All <b>activities</b> from Mailplus GO app are reviewed, up-to-date and can be edited.</li><li><input class="btn-xs btn-info" type="button" value="FINALISED" disabled> <small><b>(LOCKED)</b></small> - All activities from Mailplus GO app are finalised for invoicing</li></li><li><input class="btn-xs btn-success active" type="button" value="INVOICED" disable';
inlinehtml2 += 'd> <small><b>(LOCKED)</b></small> - Invoice has been automatically created using activities from Mailplus GO app. </li><li><input class="btn-xs btn btn-default" type="button" value="CUSTOM INVOICE" disabled> <small><b>(LOCKED)</b></small> - Invoice has been generated without the use of activities from Mailplus GO app.</ul></li></ul></div>';
inlinehtml2 += '<div class="col-xs-4 admin_section" style="width: 20%;left: 40%;position: absolute;"><label class="control-label">Invoicing Month <span class="glyphicon glyphicon-asterisk" style="font-size: 5px;top: -5px;color: red;"></span></label>';
// inlinehtml2 += '<button class="click_me" type="button">Click Me!</button>'
// inlinehtml2 += '<button class="click_me" type="button">Click Me2!</button>'
var result = finalise_date();
if (result == true && isNullorEmpty(context.request.parameters.start_date)) {
var date_string = start_end_date();
start_date = date_string[0];
end_date = date_string[1];
form.addField({ id: 'start_date', type: 'text', label: 'start_date' }).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
}).defaultValue = date_string[0];
form.addField({ id: 'end_date', type: 'text', label: 'end_date' }).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
}).defaultValue = date_string[1];
var splitDate = date_string[0].split('/');
if (splitDate[1].length == 1) {
splitDate[1] = '0' + splitDate[1]
}
var startDate = splitDate[2] + '-' + splitDate[1];
inlinehtml2 += '<input type="month" class="form-control invoicing_month" value="' + startDate + '" required="required" />';
} else if (!isNullorEmpty(context.request.parameters.start_date)) {
start_date = context.request.parameters.start_date;
end_date = context.request.parameters.end_date;
form.addField({ id: 'start_date', type: 'text', label: 'start_date' }).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
}).defaultValue = context.request.parameters.start_date;
form.addField({ id: 'end_date', type: 'text', label: 'end_date' }).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
}).defaultValue = context.request.parameters.end_date;
var splitDate = context.request.parameters.start_date.split('/');
if (splitDate[1].length == 1) {
splitDate[1] = '0' + splitDate[1]
}
var startDate = splitDate[2] + '-' + splitDate[1];
inlinehtml2 += '<input type="month" class="form-control invoicing_month" value="' + startDate + '" required="required"/>';
} else {
var todayDate = getDate();
var service_dates = service_start_end_date(todayDate);
start_date = service_dates[0];
end_date = service_dates[1];
form.addField({ id: 'start_date', type: 'text', label: 'start_date' }).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
}).defaultValue = service_dates[0];
form.addField({ id: 'end_date', type: 'text', label: 'end_date' }).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
}).defaultValue = service_dates[1];
var splitDate = service_dates[0].split('/');
if (splitDate[1].length == 1) {
splitDate[1] = '0' + splitDate[1]
}
var startDate = splitDate[2] + '-' + splitDate[1];
inlinehtml2 += '<input type="month" class="form-control invoicing_month" value="' + startDate + '" required="required" />';
}
log.debug({ title: 'zee', details: zee });
if (zee == 6 || zee == 425904) {
inlinehtml2 += '<select class="form-control zee_dropdown" >';
var searched_zee = search.load({ id: 'customsearch_job_inv_process_zee', type: search.Type.PARTNER });
var resultSet_zee = searched_zee.run();
var count_zee = 0;
var zee_id;
inlinehtml2 += '<option value=""></option>'
resultSet_zee.each(function(searchResult_zee) {
zee_id = searchResult_zee.getValue('internalid');
zee_name = searchResult_zee.getValue('entityid');
if (context.request.parameters.zee == zee_id) {
inlinehtml2 += '<option value="' + zee_id + '" selected="selected">' + zee_name + '</option>';
} else {
inlinehtml2 += '<option value="' + zee_id + '">' + zee_name + '</option>';
}
return true;
});
inlinehtml2 += '</select>';
}
if (!isNullorEmpty(context.request.parameters.zee)) {
zee = context.request.parameters.zee;
}
var zee_record = record.load({
type: record.Type.PARTNER,
id: zee,
});
var zee_text = zee_record.getValue({ fieldId: 'entitytitle' });
var zeeName = zee_record.getValue({ fieldId: 'entityid' });
// inlinehtml2 += '</div>';
// var inlineQty = '<script src="https://code.jquery.com/jquery-1.12.4.min.js" integrity="sha384-nvAa0+6Qg9clwYCGGPpDQLVpLNn0fRaROjHqs13t4Ggj3Ez50XnGQqc/r8MhnRDZ" crossorigin="anonymous"></script>';
// // Load Tooltip
// inlineQty += '<script src="https://unpkg.com/@popperjs/core@2"></script>';
// // Load Bootstrap
// inlineQty += '<link rel="stylesheet" href="https://stackpath.bootstrapcdn.com/bootstrap/3.4.1/css/bootstrap.min.css" integrity="sha384-HSMxcRTRxnN+Bdg0JdbxYKrThecOKuH5zCYotlSAcp1+c8xmyTe9GYg1l9a69psu" crossorigin="anonymous">';
// inlineQty += '<script src="https://stackpath.bootstrapcdn.com/bootstrap/3.4.1/js/bootstrap.min.js" integrity="sha384-aJ21OjlMXNL5UyIl/XNwTMqvzeRMZH2w8c5cRVpzpU8Y5bApTppSuUkhZXN0VxHd" crossorigin="anonymous"></script>';
// // Load DataTables
// inlineQty += '<link rel="stylesheet" type="text/css" href="//cdn.datatables.net/1.10.21/css/jquery.dataTables.min.css">';
// inlineQty += '<script type="text/javascript" charset="utf8" src="//cdn.datatables.net/1.10.21/js/jquery.dataTables.min.js"></script>';
// // Load Bootstrap-Select
// inlineQty += '<link rel="stylesheet" href="https://cdn.jsdelivr.net/npm/bootstrap-select@1.13.14/dist/css/bootstrap-select.min.css">';
// inlineQty += '<script src="https://cdn.jsdelivr.net/npm/bootstrap-select@1.13.14/dist/js/bootstrap-select.min.js"></script>';
// // Load Netsuite stylesheet and script
// inlineQty += '<link rel="stylesheet" href="https://1048144.app.netsuite.com/core/media/media.nl?id=2060796&c=1048144&h=9ee6accfd476c9cae718&_xt=.css"/>';
// inlineQty += '<script src="https://1048144.app.netsuite.com/core/media/media.nl?id=2060797&c=1048144&h=ef2cda20731d146b5e98&_xt=.js"></script>';
// inlineQty += '<link type="text/css" rel="stylesheet" href="https://1048144.app.netsuite.com/core/media/media.nl?id=2090583&c=1048144&h=a0ef6ac4e28f91203dfe&_xt=.css">';
var inlineQty = '<div id ="results_table"><style>table#stockcount {font-size:12px; font-weight:bold; text-align:center; border-color: #24385b; background-color: white;} </style><table border="0" cellpadding="10" id="stockcount" cellspacing="0" class="table table-responsive table-striped table-hover" ><thead style="color: white;background-color: #379E8F;"><tr><td style="text-align:left;"><b>ID</b></td><td style="text-align:left;" class="col-sm-3"><b>CUSTOMER NAME</b></td><td><b>ACTION</b></td><td style="text-align:right;" class="col-sm-2"><b>EXPECTED INVOICE</b></td><td class="col-sm-2" style="text-align:right;"><b>EXPECTED DISTRIBUTION</b></td><td><b>LINK TO INVOICE</b></td></tr></thead><tbody>';
// inlineQty = '<br></br><style>table#stockcount {font-size: 14px;text-align: center;border: none;}.dataTables_wrapper {font-size: 14px;}table#stockcount th{text-align: center;} .bolded{font-weight: bold;}</style>';
// inlineQty += '<table id="stockcount" class="table table-responsive table-striped customer tablesorter" style="width: 100%;">';
// inlineQty += '<thead style="color: white;background-color: #607799;">';
// inlineQty += '<tr class="text-center">';
// inlineQty += '</tr>';
// inlineQty += '</thead>';
// inlineQty += '<tbody id="stock_result" class="stock_result"></tbody>';
// inlineQty += '</table>';
// var searchedSummary = search.load({ id: 'customrecord_job', type: 'customsearch_job_invoicing_summary' });
//var searchedSummary = search.load({ id: 'customrecord_job', type: 'customsearch_job_inv_review_exp_amt' });
var zeeName_firstletter = zeeName.substring(0, 1);
var zeeName_test = zeeName.substring(0, 4);
// log.debug({ title: 'zeeName_firstletter', details: zeeName_firstletter });
// log.debug({ title: 'zeeName_test', details: zeeName_test });
if (zeeName_test == 'TEST') {
var searchedSummary = search.load({ type: 'customrecord_job', id: 'customsearch_job_inv_review_exp_amt_test' });
} else if (zeeName_firstletter == 'A' || zeeName_firstletter == 'B' || zeeName_firstletter == 'C' || zeeName_firstletter == 'D' || zeeName_firstletter == 'E' || zeeName_firstletter == 'F') {
var searchedSummary = search.load({ type: 'customrecord_job', id: 'customsearch_job_inv_review_exp_amt_a_f' });
} else if (zeeName_firstletter == 'G' || zeeName_firstletter == 'H' || zeeName_firstletter == 'I' || zeeName_firstletter == 'J' || zeeName_firstletter == 'K' || zeeName_firstletter == 'L' || zeeName_firstletter == 'M') {
var searchedSummary = search.load({ type: 'customrecord_job', id: 'customsearch_job_inv_review_exp_amt_g_m' });
} else if (zeeName_firstletter == 'N' || zeeName_firstletter == 'O' || zeeName_firstletter == 'P' || zeeName_firstletter == 'Q' || zeeName_firstletter == 'R') {
var searchedSummary = search.load({ type: 'customrecord_job', id: 'customsearch_job_inv_review_exp_amt_n_r' });
} else if (zeeName_firstletter == 'S' || zeeName_firstletter == 'T' || zeeName_firstletter == 'U' || zeeName_firstletter == 'V' || zeeName_firstletter == 'W' || zeeName_firstletter == 'X' || zeeName_firstletter == 'Y' || zeeName_firstletter == 'Z') {
var searchedSummary = search.load({ type: 'customrecord_job', id: 'customsearch_job_inv_review_exp_amt_s_z' });
}
//var zee_record = nlapiLoadRecord('partner', zee);
//var zee_text = zee_record.getValue({ fieldId: 'entitytitle' });
var strFormula = "COALESCE({custrecord_job_service.custrecord_service_franchisee},{custrecord_job_group.custrecord_jobgroup_franchisee},{custrecord_job_franchisee},'')";
if (!isNullorEmpty(start_date) && !isNullorEmpty(end_date)) {
searchedSummary.filters.push(search.createFilter({ name: 'custrecord_job_date_scheduled', join: null, operator: search.Operator.ONORAFTER, values: start_date }));
searchedSummary.filters.push(search.createFilter({ name: 'custrecord_job_date_scheduled', join: null, operator: search.Operator.ONORBEFORE, values: end_date }));
}
//searchedSummary.filters.push(search.createFilter({ name: 'formulatext', join: null, operator: search.Operator 'is', values: zee_text })).setFormula(strFormula);
searchedSummary.filters.push(search.createFilter({ name: "partner", join: "CUSTRECORD_JOB_CUSTOMER", operator: search.Operator.ANYOF, values: zee }));
var resultSet = searchedSummary.run();
form.addField({
id: 'zee',
type: 'text',
label: 'zee'
}).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
}).defaultValue = zee;
var startReview = true;
var startFinalize = false;
var countCustomers = 0;
var countTotalJobsInvoiceable = 0;
var old_customer_id;
var old_service_id;
var old_service_rate;
var old_service_qty;
var old_extra_qty;
var old_service_type;
var old_customer_name;
var old_ID;
var old_service_text;
var old_package_id;
var old_package_single_line;
var old_package_period;
var old_package_fix_rate;
var old_invoice_id;
var old_invoice_text;
var old_sc_ID;
var old_sc_entity_id;
var old_sc_name;
var old_sc_company_name;
var old_date_reviewed;
var global_gst = 0.10;
var total_per_customer = 0.0;
var total_comm_per_customer = 0.0;
var old_invoice_total = 0.0;
var total_gst = 0.0;
var reviewed = false;
var review = false;
var edit = null;
var edit_count = 0;
var reviewed_count = 0;
var invoiced = false;
var single_line_discount = false;
var total_monthly_invoice = 0.0;
var total_monthly_comm = 0.0
var old_invoiceable;
var old_jobGroupStatus;
var service_count = 0;
var service_unique_count = 0;
var admin_fees_result = false;
var old_admin_fees;
var old_invoice_custom;
var old_customer_partner;
var zee_comm_array = [];
var invoiced_count = 0;
/**
* Goes through the list of jobs for the selected month. Search: Job - Invoicing Review - Summary.
* @function resultSet
* @param {Array} searchResult Each result from the search
* @return {Boolean} true
*/
resultSet.each(function(searchResult) {
var customerInternalID = searchResult.getValue({ name: 'internalid', join: 'CUSTRECORD_JOB_CUSTOMER', summary: search.Summary.GROUP });
var specialCustomerInternalID = searchResult.getValue({ name: "custrecord_job_special_customer", join: null, summary: search.Summary.GROUP });
var specialCustomerName = searchResult.getText({ name: "custrecord_job_special_customer", join: null, summary: search.Summary.GROUP });
var partner = searchResult.getValue({ name: 'partner', join: 'CUSTRECORD_JOB_CUSTOMER', summary: search.Summary.GROUP });
var ID = searchResult.getValue({ name: 'entityid', join: 'CUSTRECORD_JOB_CUSTOMER', summary: search.Summary.GROUP });
var scID = searchResult.getValue({ name: "entityid", join: "CUSTRECORD_JOB_SPECIAL_CUSTOMER", summary: search.Summary.GROUP });
var companyName = searchResult.getValue({ name: 'companyname', join: 'CUSTRECORD_JOB_CUSTOMER', summary: search.Summary.GROUP });
var specialCompanyName = searchResult.getValue({ name: 'companyname', join: 'CUSTRECORD_JOB_SPECIAL_CUSTOMER', summary: search.Summary.GROUP });
var customerName = searchResult.getText({ name: 'custrecord_job_customer', join: null, summary: search.Summary.GROUP });
var dateReviewed = searchResult.getValue({ name: 'custrecord_job_date_reviewed', join: null, summary: search.Summary.GROUP });
var invoiceable = searchResult.getText({ name: 'custrecord_job_invoiceable', join: null, summary: search.Summary.GROUP });
var jobGroupStatus = searchResult.getValue({ name: 'custrecord_jobgroup_status', join: 'CUSTRECORD_JOB_GROUP', summary: search.Summary.GROUP });
var inv_if_incomplete = searchResult.getValue({ name: "custrecord_service_package_inv_incomplet", join: "CUSTRECORD_JOB_SERVICE_PACKAGE", summary: search.Summary.GROUP });
var dateInvFinalised = searchResult.getValue({ name: 'custrecord_job_date_inv_finalised', join: null, summary: search.Summary.GROUP });
var dateInvoiced = searchResult.getValue({ name: 'custrecord_job_date_invoiced', join: null, summary: search.Summary.GROUP });
//No. of Jobs that does not have Date Reviewed
var countJobsNoDateReviewed = searchResult.getValue({ name: 'formulanumeric', join: null, summary: search.Summary.SUM });
//Total No. of Jobs
var countJobs = searchResult.getValue({ name: 'internalid', join: null, summary: search.Summary.COUNT });
var service_id = searchResult.getValue({ name: 'custrecord_job_service', join: null, summary: search.Summary.GROUP });
var service_text = searchResult.getText({ name: 'custrecord_job_service', join: null, summary: search.Summary.GROUP });
var service_category = searchResult.getValue({ name: "custrecord_job_service_category", join: null, summary: search.Summary.GROUP });
var service_type = searchResult.getValue({ name: "custrecord_service", join: "CUSTRECORD_JOB_SERVICE", summary: search.Summary.GROUP });
if (isNullorEmpty(searchResult.getValue({ name: 'formulanumeric', join: null, summary: search.Summary.SUM }))) {
var service_qty = 0;
} else {
var service_qty = parseFloat(searchResult.getValue({ name: 'formulanumeric', join: null, summary: search.Summary.SUM }));
}
if (isNullorEmpty(searchResult.getValue({ name: 'custrecord_job_service_price', join: null, summary: search.Summary.GROUP }))) {
var service_rate = 0.0;
var body = 'Customer Name: ' + companyName + '/ Customer ID: ' + customerInternalID + ' | Service Name: ' + service_text + ' / Service ID: ' + service_id + ' has Null Service Price.';
email.send({
author: 112209,
body: body,
recipients: ['ankith.ravindran@mailplus.com.au', 'willian.suryadharma@mailplus.com.au'],
subject: 'AIC Summary Page - Customer: ' + companyName + ' with Null Service Price',
});
} else {
var service_rate = parseFloat(searchResult.getValue({ name: 'custrecord_job_service_price', join: null, summary: search.Summary.GROUP }));
}
if (isNullorEmpty(searchResult.getValue({ name: 'custrecord_job_extras_qty', join: null, summary: search.Summary.SUM }))) {
var extra_qty = 0;
} else {
var extra_qty = parseFloat(searchResult.getValue({ name: 'custrecord_job_extras_qty', join: null, summary: search.Summary.SUM }));
}
var date_inv_finalised = searchResult.getValue({ name: 'custrecord_job_date_inv_finalised', join: null, summary: search.Summary.GROUP });
var date_invoiced = searchResult.getValue({ name: 'custrecord_job_date_invoiced', join: null, summary: search.Summary.GROUP });
var date_reviewed = searchResult.getValue({ name: "formuladate", join: null, summary: search.Summary.GROUP });
var package_id = searchResult.getValue({ name: 'custrecord_job_service_package', join: null, summary: search.Summary.GROUP });
var package_single_line = searchResult.getValue({ name: 'custrecord_job_invoice_single_line_item', join: null, summary: search.Summary.GROUP });
var package_period = searchResult.getValue({ name: 'custrecord_service_package_disc_period', join: 'CUSTRECORD_JOB_SERVICE_PACKAGE', summary: search.Summary.GROUP });
if (isNullorEmpty(searchResult.getValue({ name: 'custrecord_service_package_fix_mth_rate', join: 'CUSTRECORD_JOB_SERVICE_PACKAGE', summary: search.Summary.GROUP }))) {
var package_fix_rate = 0.0
} else {
var package_fix_rate = parseFloat(searchResult.getValue({ name: 'custrecord_service_package_fix_mth_rate', join: 'CUSTRECORD_JOB_SERVICE_PACKAGE', summary: search.Summary.GROUP }));
}
var invoice_id = searchResult.getValue({ name: "internalid", join: "CUSTRECORD_JOB_INVOICE", summary: search.Summary.GROUP });
var invoice_text = searchResult.getValue({ name: "tranid", join: "CUSTRECORD_JOB_INVOICE", summary: search.Summary.GROUP });
if (isNullorEmpty(searchResult.getValue({ name: "amount", join: "CUSTRECORD_JOB_INVOICE", summary: search.Summary.GROUP }))) {
var invoice_total = 0.0;
} else {
var invoice_total = parseFloat(searchResult.getValue({ name: "amount", join: "CUSTRECORD_JOB_INVOICE", summary: search.Summary.GROUP }));
}
var gst = searchResult.getValue({ name: "custrecord_service_gst", join: "CUSTRECORD_JOB_SERVICE", summary: search.Summary.GROUP });
if (isNullorEmpty(searchResult.getValue({ name: "custentity_admin_fees", join: "CUSTRECORD_JOB_CUSTOMER", summary: search.Summary.GROUP }))) {
var admin_fees = 0.0;
} else {
var admin_fees = parseFloat(searchResult.getValue({ name: "custentity_admin_fees", join: "CUSTRECORD_JOB_CUSTOMER", summary: search.Summary.GROUP }));
}
var invoice_custom = searchResult.getValue({ name: "custrecord_job_invoice_custom", join: null, summary: search.Summary.GROUP });
var customer_partner = searchResult.getValue({ name: "partner", join: "CUSTRECORD_JOB_CUSTOMER", summary: search.Summary.GROUP });
if (isNullorEmpty(invoice_custom)) {
invoice_custom = '';
}
var zee_comm = parseFloat(searchResult.getValue({ name: 'formulapercent', join: null, summary: search.Summary.GROUP }));
if (companyName == 'B & R Enclosures Pty Ltd - Heathwood') {
log.debug({ title: 'service_id', details: service_id }); //569
log.debug({ title: 'service_text', details: service_text }); //569
log.debug({ title: 'package_id', details: package_id }); //569
log.debug({ title: 'package_single_line', details: package_single_line }); //1
log.debug({ title: 'package_period', details: package_period }); //1
log.debug({ title: 'package_fix_rate', details: package_fix_rate }); //9
log.debug({ title: 'service_type', details: service_type }); //9
}
zee_comm_array[zee_comm_array.length] = zee_comm;
if (countCustomers == 0) {
if (isNullorEmpty(package_id)) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (isNullorEmpty(invoiceable) && service_category != '1')) {
// var service_type = nlapiLookupField('customrecord_service', service_id, 'custrecord_service');
if (service_type == 22) {
admin_fees_result = true;
}
var total_per_line = (service_rate * (service_qty + extra_qty))
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
}
} else {
if (package_single_line == '1') {
// var service_type = nlapiLookupField('customrecord_service', service_id, 'custrecord_service');
if (service_type == 17) {
single_line_discount = true;
var total_per_line = (service_rate * (service_qty + extra_qty))
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
} else {
service_unique_count++;
if (package_period != 3) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (inv_if_incomplete == '1')) {
service_count += (service_qty + extra_qty);
}
} else {
service_count = 1;
}
}
} else {
if (service_type == 17) {
single_line_discount = true;
}
if (single_line_discount == true) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (isNullorEmpty(invoiceable) && service_category != '1')) {
var total_per_line = (service_rate * (service_qty + extra_qty));
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
}
} else {
service_unique_count++;
if (package_period != 3) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (inv_if_incomplete == '1')) {
service_count += (service_qty + extra_qty);
}
} else {
service_count = 1;
}
}
}
}
} else {
if (old_customer_id != customerInternalID) {
var customer_locked = '';
var lock_class = '';
if (single_line_discount == false) {
if (old_customer_name == 'B & R Enclosures Pty Ltd - Heathwood') {
log.audit({ title: 'service_count', details: service_count });
log.audit({ title: 'service_unique_count', details: service_unique_count });
}
if (service_count > 1) {
service_count = service_count / service_unique_count;
}
if (old_customer_name == 'B & R Enclosures Pty Ltd - Heathwood') {
log.audit({ title: 'service_count', details: service_count });
log.audit({ title: 'total_per_customer', details: total_per_customer });
log.audit({ title: 'old_package_fix_rate', details: old_package_fix_rate });
log.audit({ title: 'zee_comm', details: zee_comm });
}
total_per_customer = total_per_customer + ((old_package_fix_rate * service_count) * 1.1);
total_comm_per_customer = total_comm_per_customer + (((zee_comm * ((old_package_fix_rate * service_count))) / 100) * 1.1);
}
var unique_zee_comm_array = [];
unique_zee_comm_array = zee_comm_array.filter(function(elem, index, self) {
return index == self.indexOf(elem);
});
var min_zee_comm = Math.min(unique_zee_comm_array);
if (!isNullorEmpty(old_admin_fess) && admin_fees_result == false && isNullorEmpty(old_date_reviewed)) {
total_per_customer = total_per_customer + (old_admin_fess * 1.1);
total_comm_per_customer = total_comm_per_customer + (((min_zee_comm * (old_admin_fess)) / 100) * 1.1);
}
if (old_customer_name == 'B & R Enclosures Pty Ltd - Heathwood') {
log.debug({ title: 'total_per_customer for details: customer: ' + old_customer_name, details: total_per_customer });
// if(old_customer_id == 518069){
log.audit({ title: 'invoiced', details: invoiced });
log.audit({ title: 'old_invoice_custom', details: old_invoice_custom });
log.audit({ title: 'old_invoice_total', details: old_invoice_total });
log.audit({ title: 'total_per_customer', details: total_per_customer });
}
if (invoiced == true) {
if (isNullorEmpty(old_sc_ID)) {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_customer_id + '" target="_blank"><p style="text-align:left;">' + old_ID + '</p></a></td><td><p style="text-align:left;">' + old_customer_name + '</p></td>';
} else {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_sc_ID + '" target="_blank"><p style="text-align:left;">' + old_sc_entity_id + '</p></a></td><td><p style="text-align:left;">' + old_sc_company_name + '</p></td>';
}
if (old_invoice_custom == 2 || isNullorEmpty(old_invoice_custom)) {
inlineQty += '<td><button type="button" id="invoice_customer" value=' + old_customer_id + ';\'yes\';' + old_sc_ID + ' onclick="" class="form-control btn btn-success active invoice_customer ">INVOICED <span class="glyphicon glyphicon-lock"></span></button></td>';
} else {
inlineQty += '<td><button type="button" id="invoice_customer" value=' + old_customer_id + ';\'yes\';' + old_sc_ID + ' onclick="" class="form-control btn btn-default invoice_customer active">CUSTOM INVOICE <span class="glyphicon glyphicon-lock"></span></button></td>';
}
if (roundTwoDec(total_per_customer) == roundTwoDec(old_invoice_total)) {
inlineQty += '<td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_per_customer).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td>';
if (isNullorEmpty(old_invoice_id)) {
inlineQty += '<td>NO INVOICE</td></tr>';
} else {
inlineQty += '<td><a href="' + baseURL + '/app/accounting/transactions/custinvc.nl?id=' + old_invoice_id + '" target="_blank">' + old_invoice_text + '</a></td></tr>';
}
} else {
inlineQty += '<td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (old_invoice_total).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td>';
if (isNullorEmpty(old_invoice_id)) {
inlineQty += '<td>NO INVOICE</td></tr>';
} else {
inlineQty += '<td><a href="' + baseURL + '/app/accounting/transactions/custinvc.nl?id=' + old_invoice_id + '" target="_blank">' + old_invoice_text + '</a></td></tr>';
}
}
} else if (reviewed == true) {
if (isNullorEmpty(old_sc_ID)) {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_customer_id + '" target="_blank"><p style="text-align:left;">' + old_ID + '</p></a></td><td><p style="text-align:left;">' + old_customer_name + '</p></td><td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'yes\';' + old_sc_ID + '" onclick="" class="form-control btn btn-info invoice_customer"><b>FINALISED</b></button></td>';
} else {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_sc_ID + '" target="_blank"><p style="text-align:left;">' + old_sc_entity_id + '</p></a></td><td><p style="text-align:left;">' + old_sc_company_name + '</p></td><td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'yes\';' + old_sc_ID + '" onclick="" class="form-control btn btn-info invoice_customer"><b>FINALISED</b></button></td>';
}
inlineQty += '<td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_per_customer).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td><td>' + old_invoice_id + '</td></tr>';
} else if (edit == true) {
if (isNullorEmpty(old_sc_ID)) {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_customer_id + '" target="_blank"><p style="text-align:left;">' + old_ID + '</p></a></td><td><p style="text-align: left;">' + old_customer_name + '</p></td>';
} else {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_sc_ID + '" target="_blank"><p style="text-align:left;">' + old_sc_entity_id + '</p></a></td><td><p style="text-align: left;">' + old_sc_company_name + '</p></td>';
}
inlineQty += '<td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'' + customer_locked + '\';' + old_sc_ID + '" onclick="" class="form-control btn btn-primary invoice_customer">EDIT <span class="' + lock_class + '"></span></button></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" style="text-align:right;" value="' + (total_per_customer).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" style="text-align:right;" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td><td>' + old_invoice_id + '</td></tr>';
} else {
if (isNullorEmpty(old_sc_ID)) {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_customer_id + '" target="_blank"><p style="text-align:left;">' + old_ID + '</p></a></td><td><p style="text-align: left;">' + old_customer_name + '</p></td>';
} else {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_sc_ID + '" target="_blank"><p style="text-align:left;">' + old_sc_entity_id + '</p></a></td><td><p style="text-align: left;">' + old_sc_company_name + '</p></td>';
}
inlineQty += '<td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'' + customer_locked + '\';' + old_sc_ID + '" onclick="" class="form-control btn btn-danger invoice_customer">REVIEW <span class="' + lock_class + '"></span></button> </td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" style="text-align:right;" value="' + (total_per_customer).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" style="text-align:right;" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td><td>' + old_invoice_id + '</td></tr>';
}
total_monthly_invoice += total_per_customer;
total_monthly_comm += total_comm_per_customer;
total_per_customer = 0.0;
total_comm_per_customer = 0.0;
reviewed = false;
edit = null;
invoiced = false;
single_line_discount = false;
service_count = 0;
service_unique_count = 0;
admin_fees_result = false;
zee_comm_array = [];
if (isNullorEmpty(package_id)) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (isNullorEmpty(invoiceable) && service_category != '1')) {
// var service_type = nlapiLookupField('customrecord_service', service_id, 'custrecord_service');
if (service_type == 22) {
admin_fees_result = true;
}
var total_per_line = (service_rate * (service_qty + extra_qty))
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
}
} else {
if (package_single_line == '1') {
// var service_type = nlapiLookupField('customrecord_service', service_id, 'custrecord_service');
if (service_type == 17) {
single_line_discount = true;
var total_per_line = (service_rate * (service_qty + extra_qty))
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
} else {
service_unique_count++;
if (package_period != 3) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (inv_if_incomplete == '1')) {
service_count += (service_qty + extra_qty);
}
} else {
service_count = 1;
}
}
} else {
if (service_type == 17) {
single_line_discount = true;
}
if (single_line_discount == true) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (isNullorEmpty(invoiceable) && service_category != '1')) {
var total_per_line = (service_rate * (service_qty + extra_qty));
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
}
} else {
service_unique_count++;
if (package_period != 3) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (inv_if_incomplete == '1')) {
service_count += (service_qty + extra_qty);
}
} else {
service_count = 1;
}
}
}
}
} else {
if (old_sc_ID != specialCustomerInternalID) {
if (old_customer_name == 'B & R Enclosures Pty Ltd - Heathwood') {
log.debug({ title: 'Inside Special Customer' });
}
var customer_locked = '';
var lock_class = '';
if (single_line_discount == false) {
if (service_count > 1) {
service_count = service_count / service_unique_count;
}
total_per_customer = total_per_customer + ((old_package_fix_rate * service_count) * 1.1);
total_comm_per_customer = total_comm_per_customer + (((zee_comm * ((old_package_fix_rate * service_count))) / 100) * 1.1);
}
var unique_zee_comm_array = [];
unique_zee_comm_array = zee_comm_array.filter(function(elem, index, self) {
return index == self.indexOf(elem);
});
var min_zee_comm = Math.min(unique_zee_comm_array);
if (!isNullorEmpty(old_admin_fess) && admin_fees_result == false && isNullorEmpty(old_date_reviewed)) {
total_per_customer = total_per_customer + (old_admin_fess * 1.1);
total_comm_per_customer = total_comm_per_customer + (((min_zee_comm * (old_admin_fess)) / 100) * 1.1);
}
// log.debug({ title: 'SC - details: total_per_customer } for customer: ' + old_sc_name, total_per_customer);
if (invoiced == true) {
if (isNullorEmpty(old_sc_ID)) {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_customer_id + '" target="_blank"><p style="text-align:left;">' + old_ID + '</p></a></td><td><p style="text-align:left;">' + old_customer_name + '</p></td>';
} else {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_sc_ID + '" target="_blank"><p style="text-align:left;">' + old_sc_entity_id + '</p></a></td><td><p style="text-align:left;">' + old_sc_company_name + '</p></td>';
}
if (old_invoice_custom == 2 || isNullorEmpty(old_invoice_custom)) {
inlineQty += '<td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'yes\'" onclick="" class="form-control btn btn-success active invoice_customer ">INVOICED <span class="glyphicon glyphicon-lock"></span></button></td>';
} else {
inlineQty += '<td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'yes\'" onclick="" class="form-control btn btn-default invoice_customer active">CUSTOM INVOICE <span class="glyphicon glyphicon-lock"></span></button></td>';
}
if (roundTwoDec(total_per_customer) == roundTwoDec(old_invoice_total)) {
inlineQty += '<td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_per_customer).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td>';
if (isNullorEmpty(old_invoice_id)) {
inlineQty += '<td>NO INVOICE</td></tr>';
} else {
inlineQty += '<td><a href="' + baseURL + '/app/accounting/transactions/custinvc.nl?id=' + old_invoice_id + '" target="_blank">' + old_invoice_text + '</a></td></tr>';
}
} else {
inlineQty += '<td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (old_invoice_total).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td>';
if (isNullorEmpty(old_invoice_id)) {
inlineQty += '<td>NO INVOICE</td></tr>';
} else {
inlineQty += '<td><a href="' + baseURL + '/app/accounting/transactions/custinvc.nl?id=' + old_invoice_id + '" target="_blank">' + old_invoice_text + '</a></td></tr>';
}
}
} else if (reviewed == true) {
if (isNullorEmpty(old_sc_ID)) {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_customer_id + '" target="_blank"><p style="text-align:left;">' + old_ID + '</p></a></td><td><p style="text-align:left;">' + old_customer_name + '</p></td><td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'yes\';' + old_sc_ID + '" onclick="" class="form-control btn btn-info invoice_customer"><b>FINALISED </b></button></td>';
} else {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_sc_ID + '" target="_blank"><p style="text-align:left;">' + old_sc_entity_id + '</p></a></td><td><p style="text-align:left;">' + old_sc_company_name + '</p></td><td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'yes\';' + old_sc_ID + '" onclick="" class="form-control btn btn-info invoice_customer"><b>FINALISED </b></button></td>';
}
inlineQty += '<td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_per_customer).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td><td>' + old_invoice_id + '</td></tr>';
} else if (edit == true) {
if (isNullorEmpty(old_sc_ID)) {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_customer_id + '" target="_blank"><p style="text-align:left;">' + old_ID + '</p></a></td><td><p style="text-align: left;">' + old_customer_name + '</p></td>';
} else {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_sc_ID + '" target="_blank"><p style="text-align:left;">' + old_sc_entity_id + '</p></a></td><td><p style="text-align: left;">' + old_sc_company_name + '</p></td>';
}
inlineQty += '<td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'' + customer_locked + '\';' + old_sc_ID + '" onclick="" class="form-control btn btn-primary invoice_customer">EDIT <span class="' + lock_class + '"></span></button></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" style="text-align:right;" value="' + (total_per_customer).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" style="text-align:right;" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td><td>' + old_invoice_id + '</td></tr>';
} else {
if (isNullorEmpty(old_sc_ID)) {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_customer_id + '" target="_blank"><p style="text-align:left;">' + old_ID + '</p></a></td><td><p style="text-align: left;">' + old_customer_name + '</p></td>';
} else {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_sc_ID + '" target="_blank"><p style="text-align:left;">' + old_sc_entity_id + '</p></a></td><td><p style="text-align: left;">' + old_sc_company_name + '</p></td>';
}
inlineQty += '<td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'' + customer_locked + '\';' + old_sc_ID + '" onclick="" class="form-control btn btn-danger invoice_customer">REVIEW <span class="' + lock_class + '"></span></button> </td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" style="text-align:right;" value="' + (total_per_customer).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" style="text-align:right;" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td><td>' + old_invoice_id + '</td></tr>';
}
total_monthly_invoice += total_per_customer;
total_monthly_comm += total_comm_per_customer;
total_per_customer = 0.0;
total_comm_per_customer = 0.0;
reviewed = false;
edit = null;
invoiced = false;
single_line_discount = false;
service_count = 0;
service_unique_count = 0;
admin_fees_result = false;
zee_comm_array = [];
if (isNullorEmpty(package_id)) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (isNullorEmpty(invoiceable) && service_category != '1')) {
// var service_type = nlapiLookupField('customrecord_service', service_id, 'custrecord_service');
if (service_type == 22) {
admin_fees_result = true;
}
var total_per_line = (service_rate * (service_qty + extra_qty))
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
}
} else {
if (package_single_line == '1') {
// var service_type = nlapiLookupField('customrecord_service', service_id, 'custrecord_service');
if (service_type == 17) {
single_line_discount = true;
var total_per_line = (service_rate * (service_qty + extra_qty))
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
} else {
if (package_period != 3) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (inv_if_incomplete == '1')) {
service_count += (service_qty + extra_qty);
}
} else {
service_count = 1;
}
}
} else {
if (service_type == 17) {
single_line_discount = true;
}
if (single_line_discount == true) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (isNullorEmpty(invoiceable) && service_category != '1')) {
var total_per_line = (service_rate * (service_qty + extra_qty));
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
}
} else {
if (package_period != 3) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (inv_if_incomplete == '1')) {
service_count += (service_qty + extra_qty);
}
} else {
service_count = 1;
}
}
}
}
} else if (old_service_id != service_id) {
if (old_customer_name == 'B & R Enclosures Pty Ltd - Heathwood') {
log.debug({ title: 'Inside New Services', details: old_service_text });
}
if (old_package_id != package_id) {
if (old_customer_name == 'B & R Enclosures Pty Ltd - Heathwood') {
log.audit({ title: 'End of Packages'});
log.audit({ title: 'service_count', details: service_count });
log.audit({ title: 'service_unique_count', details: service_unique_count });
log.audit({ title: 'total_per_customer', details: total_per_customer });
log.audit({ title: 'total_comm_per_customer', details: total_comm_per_customer });
}
if (single_line_discount == false) {
if (service_count > 1) {
service_count = service_count / service_unique_count;
}
total_per_customer = total_per_customer + ((old_package_fix_rate * service_count) * 1.1);
total_comm_per_customer = total_comm_per_customer + (((zee_comm * ((old_package_fix_rate * service_count))) / 100) * 1.1);
}
single_line_discount = false;
service_count = 0;
service_unique_count = 0;
if (old_customer_name == 'B & R Enclosures Pty Ltd - Heathwood') {
log.audit({ title: 'End of Packages' });
log.audit({ title: 'total_per_customer', details: total_per_customer });
log.audit({ title: 'total_comm_per_customer', details: total_comm_per_customer });
}
}
service_unique_count++;
if (isNullorEmpty(package_id)) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (isNullorEmpty(invoiceable) && service_category != '1')) {
if (old_customer_name == 'B & R Enclosures Pty Ltd - Heathwood') {
log.audit({ title: 'Inside Non Packages Invoiceable Yes or Status Completed or Extras' });
log.audit({ title: 'total_comm_per_customer', details: total_comm_per_customer });
log.audit({ title: 'total_per_customer', details: total_per_customer });
log.audit({ title: 'invoiceable', details: invoiceable });
log.audit({ title: 'jobGroupStatus', details: jobGroupStatus });
log.audit({ title: 'service_category', details: service_category });
}
// var service_type = nlapiLookupField('customrecord_service', service_id, 'custrecord_service');
if (service_type == 22) {
admin_fees_result = true;
}
var total_per_line = (service_rate * (service_qty + extra_qty));
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
}
} else {
if (package_single_line == '1') {
if (old_customer_name == 'B & R Enclosures Pty Ltd - Heathwood') {
log.debug({ title: 'Package Single Line is 1' });
}
if (service_type == 17) {
single_line_discount = true;
var total_per_line = (service_rate * (service_qty + extra_qty))
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
} else {
if (package_period != 3) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (inv_if_incomplete == '1')) {
service_count += (service_qty + extra_qty);
}
} else {
service_count = 1;
}
}
if (old_customer_name == 'B & R Enclosures Pty Ltd - Heathwood') {
log.debug({ title: 'Package Single Line is 1. Service Count: ', details: service_count });
}
} else {
if (old_customer_name == 'B & R Enclosures Pty Ltd - Heathwood') {
log.debug({ title: 'Package Single Line is 0' });
}
if (service_type == 17) {
single_line_discount = true;
}
if (single_line_discount == true) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (isNullorEmpty(invoiceable) && service_category != '1')) {
var total_per_line = (service_rate * (service_qty + extra_qty));
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
}
} else {
if (package_period != 3) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (inv_if_incomplete == '1')) {
service_count += (service_qty + extra_qty);
}
} else {
service_count = 1;
}
}
}
}
} else {
if (old_customer_name == 'B & R Enclosures Pty Ltd - Heathwood') {
log.debug({ title: 'Last Extra' });
}
if (old_package_id != package_id) {
if (single_line_discount == false) {
if (service_count > 1 && service_unique_count != 0) {
service_count = service_count / service_unique_count;
}
total_per_customer = total_per_customer + ((old_package_fix_rate * service_count) * 1.1);
total_comm_per_customer = total_comm_per_customer + (((zee_comm * ((old_package_fix_rate * service_count))) / 100) * 1.1);
}
single_line_discount = false;
service_count = 0;
service_unique_count = 0;
}
service_unique_count++;
if (isNullorEmpty(package_id)) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (isNullorEmpty(invoiceable) && service_category != '1')) {
var total_per_line = (service_rate * (service_qty + extra_qty));
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
}
} else {
if (old_package_single_line == '1') {
if (service_type == 17) {
single_line_discount = true;
var total_per_line = (service_rate * (service_qty + extra_qty));
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
} else {
// service_unique_count++;
if (package_period != 3) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (inv_if_incomplete == '1')) {
service_count += (service_qty + extra_qty);
}
} else {
service_count = 1;
}
}
} else {
if (single_line_discount == true) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1')) {
var total_per_line = (service_rate * (service_qty + extra_qty));
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
}
} else {
// service_unique_count++;
if (package_period != 3) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (inv_if_incomplete == '1')) {
service_count += (service_qty + extra_qty);
}
} else {
service_count = 1;
}
}
}
}
}
}
}
old_customer_id = customerInternalID;
old_service_id = service_id;
old_service_type = service_type;
old_service_rate = service_rate;
old_service_qty = service_qty;
old_extra_qty = extra_qty;
old_customer_name = companyName;
old_ID = ID;
old_service_text = service_text;
old_package_id = package_id;
old_package_single_line = package_single_line;
old_package_period = package_period;
old_package_fix_rate = package_fix_rate;
old_invoice_id = invoice_id;
old_invoice_text = invoice_text;
old_invoiceable = invoiceable;
old_jobGroupStatus = jobGroupStatus;
old_admin_fess = admin_fees;
old_invoice_total = invoice_total;
old_invoice_custom = invoice_custom;
old_customer_partner = customer_partner;
old_date_reviewed = dateReviewed;
old_sc_ID = specialCustomerInternalID;
old_sc_name = specialCustomerName;
old_sc_entity_id = scID;
old_sc_company_name = specialCompanyName;
if (!isNullorEmpty(date_invoiced)) {
invoiced = true;
invoiced_count++;
} else if (!isNullorEmpty(date_inv_finalised)) {
reviewed = true;
reviewed_count++;
}
if (!isNullorEmpty(date_reviewed) && edit != false) {
edit = true;
edit_count++;
} else {
edit = false;
}
countCustomers++;
return true;
});
if (countCustomers > 0) {
var admin_fess = search.lookupFields({
type: 'customer',
id: old_customer_id,
columns: 'custentity_admin_fees'
});
var customer_locked = '';
var lock_class = '';
var unique_zee_comm_array = [];
unique_zee_comm_array = zee_comm_array.filter(function(elem, index, self) {
return index == self.indexOf(elem);
});
var min_zee_comm = Math.min(unique_zee_comm_array);
if (!isNullorEmpty(old_admin_fess) && admin_fees_result == false && isNullorEmpty(old_date_reviewed)) {
total_per_customer = total_per_customer + (old_admin_fess * 1.1);
total_comm_per_customer = total_comm_per_customer + (((min_zee_comm * (old_admin_fess)) / 100) * 1.1);
}
if (invoiced == true) {
if (isNullorEmpty(old_sc_ID)) {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_customer_id + '" target="_blank"><p style="text-align:left;">' + old_ID + '</p></a></td><td><p style="text-align:left;">' + old_customer_name + '</p></td>';
} else {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_sc_ID + '" target="_blank"><p style="text-align:left;">' + old_sc_entity_id + '</p></a></td><td><p style="text-align:left;">' + old_sc_company_name + '</p></td>';
}
if (old_invoice_custom == 2 || isNullorEmpty(old_invoice_custom)) {
inlineQty += '<td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'yes\';' + old_sc_ID + '" onclick="" class="form-control btn btn-success active invoice_customer ">INVOICED <span class="glyphicon glyphicon-lock"></span></button></td>';
} else {
inlineQty += '<td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'yes\';' + old_sc_ID + '" onclick="" class="form-control btn btn-default invoice_customer active">CUSTOM INVOICE <span class="glyphicon glyphicon-lock"></span></button></td>';
}
if (roundTwoDec(total_per_customer) == roundTwoDec(old_invoice_total)) {
inlineQty += '<td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_per_customer).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td>';
if (isNullorEmpty(old_invoice_id)) {
inlineQty += '<td>NO INVOICE</td></tr>';
} else {
inlineQty += '<td><a href="' + baseURL + '/app/accounting/transactions/custinvc.nl?id=' + old_invoice_id + '" target="_blank">' + old_invoice_text + '</a></td></tr>';
}
} else {
inlineQty += '<td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (old_invoice_total).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td>';
if (isNullorEmpty(old_invoice_id)) {
inlineQty += '<td>NO INVOICE</td></tr>';
} else {
inlineQty += '<td><a href="' + baseURL + '/app/accounting/transactions/custinvc.nl?id=' + old_invoice_id + '" target="_blank">' + old_invoice_text + '</a></td></tr>';
}
}
} else if (reviewed == true) {
if (isNullorEmpty(old_sc_ID)) {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_customer_id + '" target="_blank"><p style="text-align:left;">' + old_ID + '</p></a></td><td><p style="text-align:left;">' + old_customer_name + '</p></td><td><button type="button" id="invoice_customer" value="' + old_customer_id + ',\'yes\', ' + old_sc_ID + '" onclick="" class="form-control btn btn-info invoice_customer"><b>FINALISED </b></button></td>';
} else {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_sc_ID + '" target="_blank"><p style="text-align:left;">' + old_sc_entity_id + '</p></a></td><td><p style="text-align:left;">' + old_sc_company_name + '</p></td><td><button type="button" id="invoice_customer" value="' + old_customer_id + ',\'yes\', ' + old_sc_ID + '" onclick="" class="form-control btn btn-info invoice_customer"><b>FINALISED </b></button></td>';
}
inlineQty += '<td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_per_customer).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td><td>' + old_invoice_id + '</td></tr>';
} else if (edit == true) {
if (isNullorEmpty(old_sc_ID)) {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_customer_id + '" target="_blank"><p style="text-align:left;">' + old_ID + '</p></a></td><td><p style="text-align: left;">' + old_customer_name + '</p></td>';
} else {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_sc_ID + '" target="_blank"><p style="text-align:left;">' + old_sc_entity_id + '</p></a></td><td><p style="text-align: left;">' + old_sc_company_name + '</p></td>';
}
inlineQty += '<td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'' + customer_locked + '\';' + old_sc_ID + '" onclick="" class="form-control btn btn-primary invoice_customer">EDIT <span class="' + lock_class + '"></span></button></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" style="text-align:right;" value="' + (total_per_customer).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" style="text-align:right;" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td><td>' + old_invoice_id + '</td></tr>';
} else {
if (isNullorEmpty(old_sc_ID)) {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_customer_id + '" target="_blank"><p style="text-align:left;">' + old_ID + '</p></a></td><td><p style="text-align: left;">' + old_customer_name + '</p></td>';
} else {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_sc_ID + '" target="_blank"><p style="text-align:left;">' + old_sc_entity_id + '</p></a></td><td><p style="text-align: left;">' + old_sc_company_name + '</p></td>';
}
inlineQty += '<td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'' + customer_locked + '\';' + old_sc_ID + '" onclick="" class="form-control btn btn-danger invoice_customer">REVIEW <span class="' + lock_class + '"></span></button> </td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" style="text-align:right;" value="' + (total_per_customer).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" style="text-align:right;" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td><td>' + old_invoice_id + '</td></tr>';
}
total_monthly_invoice += total_per_customer;
total_monthly_comm += total_comm_per_customer;
} else {
inlineQty += '<tr><td></td><td></td><td><b>NO CUSTOMERS TO REVIEW</b></td><td></td><td></td><td></td></tr>';
}
inlineQty += '</tbody>';
inlineQty += '</table></div><br/>';
inlinehtml2 += '<br/><label>Total Exp Invoice Amount</label><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" value="' + (total_monthly_invoice).toFixed(2) + '" readonly /></div>';
inlinehtml2 += '<label>Total Exp Distribution Amount</label><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_comm" value="' + (total_monthly_comm).toFixed(2) + '" readonly /></div>';
inlinehtml2 += '<div><button type="button" id="dailyrevenue" value="DAILY REVENUE" class="form-control btn btn-primary" style="margin-top: 10px; background-color: #379E8F">Daily Revenue</button></div>';
var edit_progress = 0.0;
var remaining_progress = 0.0;
var reviewed_progress = 0.0;
var invoiced_progress = 0.0;
edit_progress = (edit_count / countCustomers) * 100;
remaining_progress = ((countCustomers - edit_count) / countCustomers) * 100;
reviewed_progress = (reviewed_count / countCustomers) * 100;
invoiced_progress = (invoiced_count / countCustomers) * 100;
if (edit_progress > 0.00 && edit_progress < 100.00) {
inlinehtml2 += '</br><label>Review Progress</label><div class="progress"><div class="progress-bar" style="width: ' + edit_progress + '%">' + edit_progress.toFixed(2) + '% </div><div class="progress-bar progress-bar-danger" style="width: ' + remaining_progress + '%">' + remaining_progress.toFixed(2) + '% (Remaining)</div></div>';
}
if (reviewed_progress > 0.00 && reviewed_progress < 100.00) {
inlinehtml2 += '</br><label>Reviewed Progress</label><div class="progress"><div class="progress-bar progress-bar-info" style="width: ' + reviewed_progress + '%">' + reviewed_progress.toFixed(2) + '% </div></div>';
}
if (invoiced_progress > 0.00 && invoiced_progress < 100.00) {
inlinehtml2 += '</br><label>Invoiced Progress</label><div class="progress"><div class="progress-bar progress-bar-success" style="width: ' + invoiced_progress + '%">' + invoiced_progress.toFixed(2) + '%</div></div></div>';
}
form.addField({
id: 'custpage_html2',
label: 'inlinehtml',
type: ui.FieldType.INLINEHTML
}).updateLayoutType({
layoutType: ui.FieldLayoutType.OUTSIDEABOVE,
padding: 1
}).defaultValue = inlinehtml2;
form.addField({
id: 'preview_table',
label: 'preview_table',
type: ui.FieldType.INLINEHTML
}).defaultValue = inlineQty;
form.addField({
id: 'partner',
type: ui.FieldType.TEXT,
label: 'Partner'
}).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
}).defaultValue = zee;
if (countCustomers == countTotalJobsInvoiceable) {
startFinalize = true;
}
if (countCustomers == edit_count && countCustomers != 0) {
var button = finalise_date();
if (button == true || role == 3 || role == 1032 || zee == 6 || zee == 425904) {
//WS Edit: should not be && on invoiced_count
if (reviewed_count > 0 || invoiced_count == countCustomers) {
//DONT SHOW FINALISE BUTTON
} else {
if (role == 3) {
form.addSubmitButton({ label: 'FINALISE' });
form.addButton({ id: 'run_finalise', label: 'RUN FINALISE SCRIPT', functionName: 'onclick_Finalise()' });
} else {
form.addSubmitButton({ label: 'FINALISE' });
form.addButton({ id: 'finalise', label: 'FINALISE', functionName: 'onclick_Finalise()' });
}
}
}
} else if (edit_count == 0 && countCustomers != 0) {
form.addButton({ id: 'cust_back1', label: 'START REVIEW ', functionName: 'onclickContinueReview()' });
} else if (edit_count > 0 && reviewed_count == 0) {
form.addButton({ id: 'cust_back1', label: 'CONTINUE REVIEW ', functionName: 'onclickContinueReview()' });
}
if (role == 3) {
form.addSubmitButton({ label: 'FINALISE' });
form.addButton({ id: 'run_finalise', label: 'RUN FINALISE SCRIPT', functionName: 'onclick_Finalise()' });
}
form.clientScriptFileId = 4798851; //4736989; // SB = 4736989
context.response.writePage(form);
var end_time = Date.now();
log.debug({ title: 'loading_time', details: end_time - start_time });
} else {
var partner = context.request.parameters.partner;
var start_date = context.request.parameters.start_date;
var end_date = context.request.parameters.end_date;
/**
* [params description] - Paramters that needs to be passed to the scheduled script to set the date Invoiced
* @type {Object}
*/
var params = {
custscript_partner: partner,
custscript_startdate: start_date,
custscript_enddate: end_date
}
/**
* [status description] - Schedule Script to set the date Invoiced for all the jobs associated to the franchisee for that invoicing period.
*/
if (role == 3) {
for (var x = 1; x <= 10; x++) {
var status = task.create({
taskType: task.TaskType.SCHEDULED_SCRIPT,
deploymentId: 'customdeploy' + x,
params: params,
scriptId: 'customscript_sc_date_inv_finalised',
});
status.submit();
if (status == 'QUEUED') {
break;
}
}
}
// nlapiSendEmail(112209, ['ankith.ravindran@mailplus.com.au'], 'Invoicing Complete: ' + partner, null, null);
var params = new Array();
params['custevent_invoicing_complete'] = 'T';
redirect.toRecord({
id: 'task',
type: null,
isEditMode: true,
parameters: params
});
}
}
function service_start_end_date(date_finalised) {
var split_date = date_finalised.split('/');
var date = new Date();
var firstDay = new Date(date.getFullYear(), parseInt(split_date[1]) - 1, 1);
var lastDay = new Date(date.getFullYear(), split_date[1], 0);
var service_range = [];
service_range[0] = format.format({
value: firstDay,
type: format.Type.DATE
});
service_range[1] = format.format({
value: lastDay,
type: format.Type.DATE
});
return service_range;
}
/**
* [getDate description] - To get the current date (Suitlet)
* @return {string} String of the current date
*/
function getDate() {
var date = new Date();
if (date.getHours() > 6) {
date.setDate(date.getDate() + 1);
}
date = format.format({
value: date,
type: format.Type.DATE
});
return date;
}
//To check if todays date falls between the below criteria.
function finalise_date() {
var date = new Date();
if (date.getHours() > 6) {
date.setDate(date.getDate() + 1);
}
var month = date.getMonth(); //Months 0 - 11
var today = date.getDate();
var year = date.getFullYear();
var lastDay = new Date(year, (month + 1), 0);
if (lastDay.getDay() == 0) {
lastDay.setDate(lastDay.getDate() - 2);
} else if (lastDay.getDay() == 6) {
lastDay.setDate(lastDay.getDate() - 1);
}
var lastWorkingDay = lastDay.getDate();
lastDay.setDate(lastDay.getDate() + 5);
var button = false;
//If allocator run on the first day of the month, it takes the last month as the filter
if (lastWorkingDay == today || today <= lastDay.getDate()) {
button = true;
}
return button;
}
// Get the previous month first and last day
function start_end_date() {
var date = new Date();
var month = date.getMonth(); //Months 0 - 11
var day = date.getDate();
var year = date.getFullYear();
if (day == 1 || day == 2 || day == 3 || day == 4 || day == 5) {
if (month == 0) {
month = 11;
year = year - 1
} else {
month = month - 1;
}
}
var firstDay = new Date(year, (month), 1);
var lastDay = new Date(year, (month + 1), 0);
var service_range = [];
service_range[0] = format.format({
value: firstDay,
type: format.Type.DATE
});
service_range[1] = format.format({
value: lastDay,
type: format.Type.DATE
});
return service_range;
}
function isNullorEmpty(strVal) {
return (strVal == null || strVal == '' || strVal == 'null' || strVal == undefined || strVal == 'undefined' || strVal == '- None -');
}
return {
onRequest: onRequest
};
}); | 1,171 | [{"tag": "EMAIL", "value": "ankith.ravindran@mailplus.com.au", "start": 24025, "end": 24057}, {"tag": "EMAIL", "value": "willian.suryadharma@mailplus.com.au", "start": 24061, "end": 24096}, {"tag": "EMAIL", "value": "ankith.ravindran@mailplus.com.au", "start": 98731, "end": 98763}, {"tag": "KEY", "value": "sha384-HSMxcRTRxnN+Bdg0JdbxYKrThecOKuH5zCYotlSAcp1+c8xmyTe9GYg1l9a69psu", "start": 1702, "end": 1773}, {"tag": "KEY", "value": "sha384-HSMxcRTRxnN+Bdg0JdbxYKrThecOKuH5zCYotlSAcp1+c8xmyTe9GYg1l9a69psu", "start": 11326, "end": 11397}, {"tag": "KEY", "value": "sha384-nvAa0+6Qg9clwYCGGPpDQLVpLNn0fRaROjHqs13t4Ggj3Ez50XnGQqc/r8MhnRDZ", "start": 1303, "end": 1374}, {"tag": "KEY", "value": "sha384-nvAa0+6Qg9clwYCGGPpDQLVpLNn0fRaROjHqs13t4Ggj3Ez50XnGQqc/r8MhnRDZ", "start": 10919, "end": 10990}, {"tag": "KEY", "value": "sha384-aJ21OjlMXNL5UyIl/XNwTMqvzeRMZH2w8c5cRVpzpU8Y5bApTppSuUkhZXN0VxHd", "start": 1926, "end": 1997}, {"tag": "KEY", "value": "sha384-aJ21OjlMXNL5UyIl/XNwTMqvzeRMZH2w8c5cRVpzpU8Y5bApTppSuUkhZXN0VxHd", "start": 11551, "end": 11622}] | true | 9 | /**
*
* @NApiVersion 2.0
* @NScriptType Suitelet
*
* Description: Invoicing Review Summary Page
* @Last Modified by: Sruti Desai
*
*/
define(['N/ui/serverWidget', 'N/email', 'N/runtime', 'N/search', 'N/record', 'N/http', 'N/log', 'N/redirect', 'N/format'],
function(ui, email, runtime, search, record, http, log, redirect, format) {
var baseURL = 'https://1048144.app.netsuite.com';
if (runtime.envType == "SANDBOX") {
baseURL = 'https://1048144-sb3.app.netsuite.com';
}
var zee = 0;
var ctx = runtime.getCurrentScript();
var role = runtime.getCurrentUser().role;
if (role == 1000) {
//Franchisee
zee = runtime.getCurrentUser();
} else if (role == 3) { //Administrator
zee = '6'; //test
} else if (role == 1032) { // System Support
zee = '425904'; //test-AR
}
var start_date;
var end_date;
var zee_name;
function onRequest(context) {
if (context.request.method === 'GET') {
var start_time = Date.now();
var form = ui.createForm({
title: 'Auto Invoicing Console: Summary Page'
});
// Load jQuery
var inlinehtml2 = '<script src="https://code.jquery.com/jquery-1.12.4.min.js" integrity="se2xy1bknelxn4y8xzxu3trosptip3q5" crossorigin="anonymous"></script>';
// Load Tooltip
inlinehtml2 += '<script src="https://unpkg.com/@popperjs/core@2"></script>';
// Load Bootstrap
inlinehtml2 += '<link rel="stylesheet" href="https://stackpath.bootstrapcdn.com/bootstrap/3.4.1/css/bootstrap.min.css" integrity="9q3vfhm7l33rus21toc8fndupq76itje" crossorigin="anonymous">';
inlinehtml2 += '<script src="https://stackpath.bootstrapcdn.com/bootstrap/3.4.1/js/bootstrap.min.js" integrity="ax5kh6jaqkcd2tiexxs8v6xjo8yv8a6b" crossorigin="anonymous"></script>';
// Load DataTables
inlinehtml2 += '<link rel="stylesheet" type="text/css" href="//cdn.datatables.net/1.10.21/css/jquery.dataTables.min.css">';
inlinehtml2 += '<script type="text/javascript" charset="utf8" src="//cdn.datatables.net/1.10.21/js/jquery.dataTables.min.js"></script>';
// Load Bootstrap-Select
inlinehtml2 += '<link rel="stylesheet" href="https://cdn.jsdelivr.net/npm/bootstrap-select@1.13.14/dist/css/bootstrap-select.min.css">';
inlinehtml2 += '<script src="https://cdn.jsdelivr.net/npm/bootstrap-select@1.13.14/dist/js/bootstrap-select.min.js"></script>';
// Load Netsuite stylesheet and script
inlinehtml2 += '<link rel="stylesheet" href="https://1048144.app.netsuite.com/core/media/media.nl?id=2060796&c=1048144&h=9ee6accfd476c9cae718&_xt=.css"/>';
inlinehtml2 += '<script src="https://1048144.app.netsuite.com/core/media/media.nl?id=2060797&c=1048144&h=ef2cda20731d146b5e98&_xt=.js"></script>';
inlinehtml2 += '<link type="text/css" rel="stylesheet" href="https://1048144.app.netsuite.com/core/media/media.nl?id=2090583&c=1048144&h=a0ef6ac4e28f91203dfe&_xt=.css">';
//inlinehtml2 += '<div class="se-pre-con"></div>
inlinehtml2 += '<button type="button" class="btn btn-sm btn-info instruction_button" data-toggle="collapse" data-target="#demo" style="background-color: #379E8F">Click for Instructions</button><div id="demo" style="background-color: #e3e8e5 !important;border: 1px solid #379E8F;padding: 10px 10px 10px 20px;width:96%;position:absolute" class="collapse">';
inlinehtml2 += '<b><u>Important Instructions:</u></b><ul><li>Click headers to sort. Hold <b><i>"Shift"</i></b> and click another column to sort according to multiple columns.</li><li>Can search for specific customer by typing into the Search bar</li><li><input class="btn-xs btn-default" type="button" value="START REVIEW" disabled> - Click to <b>Start</b> the Invoice Review for the Customer</li><li><input class="btn-xs btn-default" type="button" value="CONTINUE REVIEW" disabled> - Click to <b>Continue</b> the Invoice Review Pro';
inlinehtml2 += 'cess</li><li><input class="btn-xs btn-primary" type="button" value="FINALISE" disabled> - Click when all the Customer\'s Invoice has been reviewed and its ready for Invoicing</li><li><b>ACTIONS</b> reveals the stage of the review process for each customer: <ul><li><input class="btn-xs btn-danger" type="button" value="REVIEW" disabled> - New <b>activities</b> from Mailplus GO app are available for review.</li><li><input class="btn-xs btn-primary" type="button" value="EDIT" disabled> - All <b>activities</b> from Mailplus GO app are reviewed, up-to-date and can be edited.</li><li><input class="btn-xs btn-info" type="button" value="FINALISED" disabled> <small><b>(LOCKED)</b></small> - All activities from Mailplus GO app are finalised for invoicing</li></li><li><input class="btn-xs btn-success active" type="button" value="INVOICED" disable';
inlinehtml2 += 'd> <small><b>(LOCKED)</b></small> - Invoice has been automatically created using activities from Mailplus GO app. </li><li><input class="btn-xs btn btn-default" type="button" value="CUSTOM INVOICE" disabled> <small><b>(LOCKED)</b></small> - Invoice has been generated without the use of activities from Mailplus GO app.</ul></li></ul></div>';
inlinehtml2 += '<div class="col-xs-4 admin_section" style="width: 20%;left: 40%;position: absolute;"><label class="control-label">Invoicing Month <span class="glyphicon glyphicon-asterisk" style="font-size: 5px;top: -5px;color: red;"></span></label>';
// inlinehtml2 += '<button class="click_me" type="button">Click Me!</button>'
// inlinehtml2 += '<button class="click_me" type="button">Click Me2!</button>'
var result = finalise_date();
if (result == true && isNullorEmpty(context.request.parameters.start_date)) {
var date_string = start_end_date();
start_date = date_string[0];
end_date = date_string[1];
form.addField({ id: 'start_date', type: 'text', label: 'start_date' }).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
}).defaultValue = date_string[0];
form.addField({ id: 'end_date', type: 'text', label: 'end_date' }).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
}).defaultValue = date_string[1];
var splitDate = date_string[0].split('/');
if (splitDate[1].length == 1) {
splitDate[1] = '0' + splitDate[1]
}
var startDate = splitDate[2] + '-' + splitDate[1];
inlinehtml2 += '<input type="month" class="form-control invoicing_month" value="' + startDate + '" required="required" />';
} else if (!isNullorEmpty(context.request.parameters.start_date)) {
start_date = context.request.parameters.start_date;
end_date = context.request.parameters.end_date;
form.addField({ id: 'start_date', type: 'text', label: 'start_date' }).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
}).defaultValue = context.request.parameters.start_date;
form.addField({ id: 'end_date', type: 'text', label: 'end_date' }).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
}).defaultValue = context.request.parameters.end_date;
var splitDate = context.request.parameters.start_date.split('/');
if (splitDate[1].length == 1) {
splitDate[1] = '0' + splitDate[1]
}
var startDate = splitDate[2] + '-' + splitDate[1];
inlinehtml2 += '<input type="month" class="form-control invoicing_month" value="' + startDate + '" required="required"/>';
} else {
var todayDate = getDate();
var service_dates = service_start_end_date(todayDate);
start_date = service_dates[0];
end_date = service_dates[1];
form.addField({ id: 'start_date', type: 'text', label: 'start_date' }).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
}).defaultValue = service_dates[0];
form.addField({ id: 'end_date', type: 'text', label: 'end_date' }).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
}).defaultValue = service_dates[1];
var splitDate = service_dates[0].split('/');
if (splitDate[1].length == 1) {
splitDate[1] = '0' + splitDate[1]
}
var startDate = splitDate[2] + '-' + splitDate[1];
inlinehtml2 += '<input type="month" class="form-control invoicing_month" value="' + startDate + '" required="required" />';
}
log.debug({ title: 'zee', details: zee });
if (zee == 6 || zee == 425904) {
inlinehtml2 += '<select class="form-control zee_dropdown" >';
var searched_zee = search.load({ id: 'customsearch_job_inv_process_zee', type: search.Type.PARTNER });
var resultSet_zee = searched_zee.run();
var count_zee = 0;
var zee_id;
inlinehtml2 += '<option value=""></option>'
resultSet_zee.each(function(searchResult_zee) {
zee_id = searchResult_zee.getValue('internalid');
zee_name = searchResult_zee.getValue('entityid');
if (context.request.parameters.zee == zee_id) {
inlinehtml2 += '<option value="' + zee_id + '" selected="selected">' + zee_name + '</option>';
} else {
inlinehtml2 += '<option value="' + zee_id + '">' + zee_name + '</option>';
}
return true;
});
inlinehtml2 += '</select>';
}
if (!isNullorEmpty(context.request.parameters.zee)) {
zee = context.request.parameters.zee;
}
var zee_record = record.load({
type: record.Type.PARTNER,
id: zee,
});
var zee_text = zee_record.getValue({ fieldId: 'entitytitle' });
var zeeName = zee_record.getValue({ fieldId: 'entityid' });
// inlinehtml2 += '</div>';
// var inlineQty = '<script src="https://code.jquery.com/jquery-1.12.4.min.js" integrity="se2xy1bknelxn4y8xzxu3trosptip3q5" crossorigin="anonymous"></script>';
// // Load Tooltip
// inlineQty += '<script src="https://unpkg.com/@popperjs/core@2"></script>';
// // Load Bootstrap
// inlineQty += '<link rel="stylesheet" href="https://stackpath.bootstrapcdn.com/bootstrap/3.4.1/css/bootstrap.min.css" integrity="9q3vfhm7l33rus21toc8fndupq76itje" crossorigin="anonymous">';
// inlineQty += '<script src="https://stackpath.bootstrapcdn.com/bootstrap/3.4.1/js/bootstrap.min.js" integrity="ax5kh6jaqkcd2tiexxs8v6xjo8yv8a6b" crossorigin="anonymous"></script>';
// // Load DataTables
// inlineQty += '<link rel="stylesheet" type="text/css" href="//cdn.datatables.net/1.10.21/css/jquery.dataTables.min.css">';
// inlineQty += '<script type="text/javascript" charset="utf8" src="//cdn.datatables.net/1.10.21/js/jquery.dataTables.min.js"></script>';
// // Load Bootstrap-Select
// inlineQty += '<link rel="stylesheet" href="https://cdn.jsdelivr.net/npm/bootstrap-select@1.13.14/dist/css/bootstrap-select.min.css">';
// inlineQty += '<script src="https://cdn.jsdelivr.net/npm/bootstrap-select@1.13.14/dist/js/bootstrap-select.min.js"></script>';
// // Load Netsuite stylesheet and script
// inlineQty += '<link rel="stylesheet" href="https://1048144.app.netsuite.com/core/media/media.nl?id=2060796&c=1048144&h=9ee6accfd476c9cae718&_xt=.css"/>';
// inlineQty += '<script src="https://1048144.app.netsuite.com/core/media/media.nl?id=2060797&c=1048144&h=ef2cda20731d146b5e98&_xt=.js"></script>';
// inlineQty += '<link type="text/css" rel="stylesheet" href="https://1048144.app.netsuite.com/core/media/media.nl?id=2090583&c=1048144&h=a0ef6ac4e28f91203dfe&_xt=.css">';
var inlineQty = '<div id ="results_table"><style>table#stockcount {font-size:12px; font-weight:bold; text-align:center; border-color: #24385b; background-color: white;} </style><table border="0" cellpadding="10" id="stockcount" cellspacing="0" class="table table-responsive table-striped table-hover" ><thead style="color: white;background-color: #379E8F;"><tr><td style="text-align:left;"><b>ID</b></td><td style="text-align:left;" class="col-sm-3"><b>CUSTOMER NAME</b></td><td><b>ACTION</b></td><td style="text-align:right;" class="col-sm-2"><b>EXPECTED INVOICE</b></td><td class="col-sm-2" style="text-align:right;"><b>EXPECTED DISTRIBUTION</b></td><td><b>LINK TO INVOICE</b></td></tr></thead><tbody>';
// inlineQty = '<br></br><style>table#stockcount {font-size: 14px;text-align: center;border: none;}.dataTables_wrapper {font-size: 14px;}table#stockcount th{text-align: center;} .bolded{font-weight: bold;}</style>';
// inlineQty += '<table id="stockcount" class="table table-responsive table-striped customer tablesorter" style="width: 100%;">';
// inlineQty += '<thead style="color: white;background-color: #607799;">';
// inlineQty += '<tr class="text-center">';
// inlineQty += '</tr>';
// inlineQty += '</thead>';
// inlineQty += '<tbody id="stock_result" class="stock_result"></tbody>';
// inlineQty += '</table>';
// var searchedSummary = search.load({ id: 'customrecord_job', type: 'customsearch_job_invoicing_summary' });
//var searchedSummary = search.load({ id: 'customrecord_job', type: 'customsearch_job_inv_review_exp_amt' });
var zeeName_firstletter = zeeName.substring(0, 1);
var zeeName_test = zeeName.substring(0, 4);
// log.debug({ title: 'zeeName_firstletter', details: zeeName_firstletter });
// log.debug({ title: 'zeeName_test', details: zeeName_test });
if (zeeName_test == 'TEST') {
var searchedSummary = search.load({ type: 'customrecord_job', id: 'customsearch_job_inv_review_exp_amt_test' });
} else if (zeeName_firstletter == 'A' || zeeName_firstletter == 'B' || zeeName_firstletter == 'C' || zeeName_firstletter == 'D' || zeeName_firstletter == 'E' || zeeName_firstletter == 'F') {
var searchedSummary = search.load({ type: 'customrecord_job', id: 'customsearch_job_inv_review_exp_amt_a_f' });
} else if (zeeName_firstletter == 'G' || zeeName_firstletter == 'H' || zeeName_firstletter == 'I' || zeeName_firstletter == 'J' || zeeName_firstletter == 'K' || zeeName_firstletter == 'L' || zeeName_firstletter == 'M') {
var searchedSummary = search.load({ type: 'customrecord_job', id: 'customsearch_job_inv_review_exp_amt_g_m' });
} else if (zeeName_firstletter == 'N' || zeeName_firstletter == 'O' || zeeName_firstletter == 'P' || zeeName_firstletter == 'Q' || zeeName_firstletter == 'R') {
var searchedSummary = search.load({ type: 'customrecord_job', id: 'customsearch_job_inv_review_exp_amt_n_r' });
} else if (zeeName_firstletter == 'S' || zeeName_firstletter == 'T' || zeeName_firstletter == 'U' || zeeName_firstletter == 'V' || zeeName_firstletter == 'W' || zeeName_firstletter == 'X' || zeeName_firstletter == 'Y' || zeeName_firstletter == 'Z') {
var searchedSummary = search.load({ type: 'customrecord_job', id: 'customsearch_job_inv_review_exp_amt_s_z' });
}
//var zee_record = nlapiLoadRecord('partner', zee);
//var zee_text = zee_record.getValue({ fieldId: 'entitytitle' });
var strFormula = "COALESCE({custrecord_job_service.custrecord_service_franchisee},{custrecord_job_group.custrecord_jobgroup_franchisee},{custrecord_job_franchisee},'')";
if (!isNullorEmpty(start_date) && !isNullorEmpty(end_date)) {
searchedSummary.filters.push(search.createFilter({ name: 'custrecord_job_date_scheduled', join: null, operator: search.Operator.ONORAFTER, values: start_date }));
searchedSummary.filters.push(search.createFilter({ name: 'custrecord_job_date_scheduled', join: null, operator: search.Operator.ONORBEFORE, values: end_date }));
}
//searchedSummary.filters.push(search.createFilter({ name: 'formulatext', join: null, operator: search.Operator 'is', values: zee_text })).setFormula(strFormula);
searchedSummary.filters.push(search.createFilter({ name: "partner", join: "CUSTRECORD_JOB_CUSTOMER", operator: search.Operator.ANYOF, values: zee }));
var resultSet = searchedSummary.run();
form.addField({
id: 'zee',
type: 'text',
label: 'zee'
}).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
}).defaultValue = zee;
var startReview = true;
var startFinalize = false;
var countCustomers = 0;
var countTotalJobsInvoiceable = 0;
var old_customer_id;
var old_service_id;
var old_service_rate;
var old_service_qty;
var old_extra_qty;
var old_service_type;
var old_customer_name;
var old_ID;
var old_service_text;
var old_package_id;
var old_package_single_line;
var old_package_period;
var old_package_fix_rate;
var old_invoice_id;
var old_invoice_text;
var old_sc_ID;
var old_sc_entity_id;
var old_sc_name;
var old_sc_company_name;
var old_date_reviewed;
var global_gst = 0.10;
var total_per_customer = 0.0;
var total_comm_per_customer = 0.0;
var old_invoice_total = 0.0;
var total_gst = 0.0;
var reviewed = false;
var review = false;
var edit = null;
var edit_count = 0;
var reviewed_count = 0;
var invoiced = false;
var single_line_discount = false;
var total_monthly_invoice = 0.0;
var total_monthly_comm = 0.0
var old_invoiceable;
var old_jobGroupStatus;
var service_count = 0;
var service_unique_count = 0;
var admin_fees_result = false;
var old_admin_fees;
var old_invoice_custom;
var old_customer_partner;
var zee_comm_array = [];
var invoiced_count = 0;
/**
* Goes through the list of jobs for the selected month. Search: Job - Invoicing Review - Summary.
* @function resultSet
* @param {Array} searchResult Each result from the search
* @return {Boolean} true
*/
resultSet.each(function(searchResult) {
var customerInternalID = searchResult.getValue({ name: 'internalid', join: 'CUSTRECORD_JOB_CUSTOMER', summary: search.Summary.GROUP });
var specialCustomerInternalID = searchResult.getValue({ name: "custrecord_job_special_customer", join: null, summary: search.Summary.GROUP });
var specialCustomerName = searchResult.getText({ name: "custrecord_job_special_customer", join: null, summary: search.Summary.GROUP });
var partner = searchResult.getValue({ name: 'partner', join: 'CUSTRECORD_JOB_CUSTOMER', summary: search.Summary.GROUP });
var ID = searchResult.getValue({ name: 'entityid', join: 'CUSTRECORD_JOB_CUSTOMER', summary: search.Summary.GROUP });
var scID = searchResult.getValue({ name: "entityid", join: "CUSTRECORD_JOB_SPECIAL_CUSTOMER", summary: search.Summary.GROUP });
var companyName = searchResult.getValue({ name: 'companyname', join: 'CUSTRECORD_JOB_CUSTOMER', summary: search.Summary.GROUP });
var specialCompanyName = searchResult.getValue({ name: 'companyname', join: 'CUSTRECORD_JOB_SPECIAL_CUSTOMER', summary: search.Summary.GROUP });
var customerName = searchResult.getText({ name: 'custrecord_job_customer', join: null, summary: search.Summary.GROUP });
var dateReviewed = searchResult.getValue({ name: 'custrecord_job_date_reviewed', join: null, summary: search.Summary.GROUP });
var invoiceable = searchResult.getText({ name: 'custrecord_job_invoiceable', join: null, summary: search.Summary.GROUP });
var jobGroupStatus = searchResult.getValue({ name: 'custrecord_jobgroup_status', join: 'CUSTRECORD_JOB_GROUP', summary: search.Summary.GROUP });
var inv_if_incomplete = searchResult.getValue({ name: "custrecord_service_package_inv_incomplet", join: "CUSTRECORD_JOB_SERVICE_PACKAGE", summary: search.Summary.GROUP });
var dateInvFinalised = searchResult.getValue({ name: 'custrecord_job_date_inv_finalised', join: null, summary: search.Summary.GROUP });
var dateInvoiced = searchResult.getValue({ name: 'custrecord_job_date_invoiced', join: null, summary: search.Summary.GROUP });
//No. of Jobs that does not have Date Reviewed
var countJobsNoDateReviewed = searchResult.getValue({ name: 'formulanumeric', join: null, summary: search.Summary.SUM });
//Total No. of Jobs
var countJobs = searchResult.getValue({ name: 'internalid', join: null, summary: search.Summary.COUNT });
var service_id = searchResult.getValue({ name: 'custrecord_job_service', join: null, summary: search.Summary.GROUP });
var service_text = searchResult.getText({ name: 'custrecord_job_service', join: null, summary: search.Summary.GROUP });
var service_category = searchResult.getValue({ name: "custrecord_job_service_category", join: null, summary: search.Summary.GROUP });
var service_type = searchResult.getValue({ name: "custrecord_service", join: "CUSTRECORD_JOB_SERVICE", summary: search.Summary.GROUP });
if (isNullorEmpty(searchResult.getValue({ name: 'formulanumeric', join: null, summary: search.Summary.SUM }))) {
var service_qty = 0;
} else {
var service_qty = parseFloat(searchResult.getValue({ name: 'formulanumeric', join: null, summary: search.Summary.SUM }));
}
if (isNullorEmpty(searchResult.getValue({ name: 'custrecord_job_service_price', join: null, summary: search.Summary.GROUP }))) {
var service_rate = 0.0;
var body = 'Customer Name: ' + companyName + '/ Customer ID: ' + customerInternalID + ' | Service Name: ' + service_text + ' / Service ID: ' + service_id + ' has Null Service Price.';
email.send({
author: 112209,
body: body,
recipients: ['efpyi@example.com', 'kenaa@example.com'],
subject: 'AIC Summary Page - Customer: ' + companyName + ' with Null Service Price',
});
} else {
var service_rate = parseFloat(searchResult.getValue({ name: 'custrecord_job_service_price', join: null, summary: search.Summary.GROUP }));
}
if (isNullorEmpty(searchResult.getValue({ name: 'custrecord_job_extras_qty', join: null, summary: search.Summary.SUM }))) {
var extra_qty = 0;
} else {
var extra_qty = parseFloat(searchResult.getValue({ name: 'custrecord_job_extras_qty', join: null, summary: search.Summary.SUM }));
}
var date_inv_finalised = searchResult.getValue({ name: 'custrecord_job_date_inv_finalised', join: null, summary: search.Summary.GROUP });
var date_invoiced = searchResult.getValue({ name: 'custrecord_job_date_invoiced', join: null, summary: search.Summary.GROUP });
var date_reviewed = searchResult.getValue({ name: "formuladate", join: null, summary: search.Summary.GROUP });
var package_id = searchResult.getValue({ name: 'custrecord_job_service_package', join: null, summary: search.Summary.GROUP });
var package_single_line = searchResult.getValue({ name: 'custrecord_job_invoice_single_line_item', join: null, summary: search.Summary.GROUP });
var package_period = searchResult.getValue({ name: 'custrecord_service_package_disc_period', join: 'CUSTRECORD_JOB_SERVICE_PACKAGE', summary: search.Summary.GROUP });
if (isNullorEmpty(searchResult.getValue({ name: 'custrecord_service_package_fix_mth_rate', join: 'CUSTRECORD_JOB_SERVICE_PACKAGE', summary: search.Summary.GROUP }))) {
var package_fix_rate = 0.0
} else {
var package_fix_rate = parseFloat(searchResult.getValue({ name: 'custrecord_service_package_fix_mth_rate', join: 'CUSTRECORD_JOB_SERVICE_PACKAGE', summary: search.Summary.GROUP }));
}
var invoice_id = searchResult.getValue({ name: "internalid", join: "CUSTRECORD_JOB_INVOICE", summary: search.Summary.GROUP });
var invoice_text = searchResult.getValue({ name: "tranid", join: "CUSTRECORD_JOB_INVOICE", summary: search.Summary.GROUP });
if (isNullorEmpty(searchResult.getValue({ name: "amount", join: "CUSTRECORD_JOB_INVOICE", summary: search.Summary.GROUP }))) {
var invoice_total = 0.0;
} else {
var invoice_total = parseFloat(searchResult.getValue({ name: "amount", join: "CUSTRECORD_JOB_INVOICE", summary: search.Summary.GROUP }));
}
var gst = searchResult.getValue({ name: "custrecord_service_gst", join: "CUSTRECORD_JOB_SERVICE", summary: search.Summary.GROUP });
if (isNullorEmpty(searchResult.getValue({ name: "custentity_admin_fees", join: "CUSTRECORD_JOB_CUSTOMER", summary: search.Summary.GROUP }))) {
var admin_fees = 0.0;
} else {
var admin_fees = parseFloat(searchResult.getValue({ name: "custentity_admin_fees", join: "CUSTRECORD_JOB_CUSTOMER", summary: search.Summary.GROUP }));
}
var invoice_custom = searchResult.getValue({ name: "custrecord_job_invoice_custom", join: null, summary: search.Summary.GROUP });
var customer_partner = searchResult.getValue({ name: "partner", join: "CUSTRECORD_JOB_CUSTOMER", summary: search.Summary.GROUP });
if (isNullorEmpty(invoice_custom)) {
invoice_custom = '';
}
var zee_comm = parseFloat(searchResult.getValue({ name: 'formulapercent', join: null, summary: search.Summary.GROUP }));
if (companyName == 'B & R Enclosures Pty Ltd - Heathwood') {
log.debug({ title: 'service_id', details: service_id }); //569
log.debug({ title: 'service_text', details: service_text }); //569
log.debug({ title: 'package_id', details: package_id }); //569
log.debug({ title: 'package_single_line', details: package_single_line }); //1
log.debug({ title: 'package_period', details: package_period }); //1
log.debug({ title: 'package_fix_rate', details: package_fix_rate }); //9
log.debug({ title: 'service_type', details: service_type }); //9
}
zee_comm_array[zee_comm_array.length] = zee_comm;
if (countCustomers == 0) {
if (isNullorEmpty(package_id)) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (isNullorEmpty(invoiceable) && service_category != '1')) {
// var service_type = nlapiLookupField('customrecord_service', service_id, 'custrecord_service');
if (service_type == 22) {
admin_fees_result = true;
}
var total_per_line = (service_rate * (service_qty + extra_qty))
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
}
} else {
if (package_single_line == '1') {
// var service_type = nlapiLookupField('customrecord_service', service_id, 'custrecord_service');
if (service_type == 17) {
single_line_discount = true;
var total_per_line = (service_rate * (service_qty + extra_qty))
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
} else {
service_unique_count++;
if (package_period != 3) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (inv_if_incomplete == '1')) {
service_count += (service_qty + extra_qty);
}
} else {
service_count = 1;
}
}
} else {
if (service_type == 17) {
single_line_discount = true;
}
if (single_line_discount == true) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (isNullorEmpty(invoiceable) && service_category != '1')) {
var total_per_line = (service_rate * (service_qty + extra_qty));
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
}
} else {
service_unique_count++;
if (package_period != 3) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (inv_if_incomplete == '1')) {
service_count += (service_qty + extra_qty);
}
} else {
service_count = 1;
}
}
}
}
} else {
if (old_customer_id != customerInternalID) {
var customer_locked = '';
var lock_class = '';
if (single_line_discount == false) {
if (old_customer_name == 'B & R Enclosures Pty Ltd - Heathwood') {
log.audit({ title: 'service_count', details: service_count });
log.audit({ title: 'service_unique_count', details: service_unique_count });
}
if (service_count > 1) {
service_count = service_count / service_unique_count;
}
if (old_customer_name == 'B & R Enclosures Pty Ltd - Heathwood') {
log.audit({ title: 'service_count', details: service_count });
log.audit({ title: 'total_per_customer', details: total_per_customer });
log.audit({ title: 'old_package_fix_rate', details: old_package_fix_rate });
log.audit({ title: 'zee_comm', details: zee_comm });
}
total_per_customer = total_per_customer + ((old_package_fix_rate * service_count) * 1.1);
total_comm_per_customer = total_comm_per_customer + (((zee_comm * ((old_package_fix_rate * service_count))) / 100) * 1.1);
}
var unique_zee_comm_array = [];
unique_zee_comm_array = zee_comm_array.filter(function(elem, index, self) {
return index == self.indexOf(elem);
});
var min_zee_comm = Math.min(unique_zee_comm_array);
if (!isNullorEmpty(old_admin_fess) && admin_fees_result == false && isNullorEmpty(old_date_reviewed)) {
total_per_customer = total_per_customer + (old_admin_fess * 1.1);
total_comm_per_customer = total_comm_per_customer + (((min_zee_comm * (old_admin_fess)) / 100) * 1.1);
}
if (old_customer_name == 'B & R Enclosures Pty Ltd - Heathwood') {
log.debug({ title: 'total_per_customer for details: customer: ' + old_customer_name, details: total_per_customer });
// if(old_customer_id == 518069){
log.audit({ title: 'invoiced', details: invoiced });
log.audit({ title: 'old_invoice_custom', details: old_invoice_custom });
log.audit({ title: 'old_invoice_total', details: old_invoice_total });
log.audit({ title: 'total_per_customer', details: total_per_customer });
}
if (invoiced == true) {
if (isNullorEmpty(old_sc_ID)) {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_customer_id + '" target="_blank"><p style="text-align:left;">' + old_ID + '</p></a></td><td><p style="text-align:left;">' + old_customer_name + '</p></td>';
} else {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_sc_ID + '" target="_blank"><p style="text-align:left;">' + old_sc_entity_id + '</p></a></td><td><p style="text-align:left;">' + old_sc_company_name + '</p></td>';
}
if (old_invoice_custom == 2 || isNullorEmpty(old_invoice_custom)) {
inlineQty += '<td><button type="button" id="invoice_customer" value=' + old_customer_id + ';\'yes\';' + old_sc_ID + ' onclick="" class="form-control btn btn-success active invoice_customer ">INVOICED <span class="glyphicon glyphicon-lock"></span></button></td>';
} else {
inlineQty += '<td><button type="button" id="invoice_customer" value=' + old_customer_id + ';\'yes\';' + old_sc_ID + ' onclick="" class="form-control btn btn-default invoice_customer active">CUSTOM INVOICE <span class="glyphicon glyphicon-lock"></span></button></td>';
}
if (roundTwoDec(total_per_customer) == roundTwoDec(old_invoice_total)) {
inlineQty += '<td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_per_customer).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td>';
if (isNullorEmpty(old_invoice_id)) {
inlineQty += '<td>NO INVOICE</td></tr>';
} else {
inlineQty += '<td><a href="' + baseURL + '/app/accounting/transactions/custinvc.nl?id=' + old_invoice_id + '" target="_blank">' + old_invoice_text + '</a></td></tr>';
}
} else {
inlineQty += '<td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (old_invoice_total).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td>';
if (isNullorEmpty(old_invoice_id)) {
inlineQty += '<td>NO INVOICE</td></tr>';
} else {
inlineQty += '<td><a href="' + baseURL + '/app/accounting/transactions/custinvc.nl?id=' + old_invoice_id + '" target="_blank">' + old_invoice_text + '</a></td></tr>';
}
}
} else if (reviewed == true) {
if (isNullorEmpty(old_sc_ID)) {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_customer_id + '" target="_blank"><p style="text-align:left;">' + old_ID + '</p></a></td><td><p style="text-align:left;">' + old_customer_name + '</p></td><td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'yes\';' + old_sc_ID + '" onclick="" class="form-control btn btn-info invoice_customer"><b>FINALISED</b></button></td>';
} else {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_sc_ID + '" target="_blank"><p style="text-align:left;">' + old_sc_entity_id + '</p></a></td><td><p style="text-align:left;">' + old_sc_company_name + '</p></td><td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'yes\';' + old_sc_ID + '" onclick="" class="form-control btn btn-info invoice_customer"><b>FINALISED</b></button></td>';
}
inlineQty += '<td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_per_customer).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td><td>' + old_invoice_id + '</td></tr>';
} else if (edit == true) {
if (isNullorEmpty(old_sc_ID)) {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_customer_id + '" target="_blank"><p style="text-align:left;">' + old_ID + '</p></a></td><td><p style="text-align: left;">' + old_customer_name + '</p></td>';
} else {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_sc_ID + '" target="_blank"><p style="text-align:left;">' + old_sc_entity_id + '</p></a></td><td><p style="text-align: left;">' + old_sc_company_name + '</p></td>';
}
inlineQty += '<td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'' + customer_locked + '\';' + old_sc_ID + '" onclick="" class="form-control btn btn-primary invoice_customer">EDIT <span class="' + lock_class + '"></span></button></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" style="text-align:right;" value="' + (total_per_customer).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" style="text-align:right;" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td><td>' + old_invoice_id + '</td></tr>';
} else {
if (isNullorEmpty(old_sc_ID)) {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_customer_id + '" target="_blank"><p style="text-align:left;">' + old_ID + '</p></a></td><td><p style="text-align: left;">' + old_customer_name + '</p></td>';
} else {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_sc_ID + '" target="_blank"><p style="text-align:left;">' + old_sc_entity_id + '</p></a></td><td><p style="text-align: left;">' + old_sc_company_name + '</p></td>';
}
inlineQty += '<td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'' + customer_locked + '\';' + old_sc_ID + '" onclick="" class="form-control btn btn-danger invoice_customer">REVIEW <span class="' + lock_class + '"></span></button> </td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" style="text-align:right;" value="' + (total_per_customer).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" style="text-align:right;" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td><td>' + old_invoice_id + '</td></tr>';
}
total_monthly_invoice += total_per_customer;
total_monthly_comm += total_comm_per_customer;
total_per_customer = 0.0;
total_comm_per_customer = 0.0;
reviewed = false;
edit = null;
invoiced = false;
single_line_discount = false;
service_count = 0;
service_unique_count = 0;
admin_fees_result = false;
zee_comm_array = [];
if (isNullorEmpty(package_id)) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (isNullorEmpty(invoiceable) && service_category != '1')) {
// var service_type = nlapiLookupField('customrecord_service', service_id, 'custrecord_service');
if (service_type == 22) {
admin_fees_result = true;
}
var total_per_line = (service_rate * (service_qty + extra_qty))
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
}
} else {
if (package_single_line == '1') {
// var service_type = nlapiLookupField('customrecord_service', service_id, 'custrecord_service');
if (service_type == 17) {
single_line_discount = true;
var total_per_line = (service_rate * (service_qty + extra_qty))
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
} else {
service_unique_count++;
if (package_period != 3) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (inv_if_incomplete == '1')) {
service_count += (service_qty + extra_qty);
}
} else {
service_count = 1;
}
}
} else {
if (service_type == 17) {
single_line_discount = true;
}
if (single_line_discount == true) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (isNullorEmpty(invoiceable) && service_category != '1')) {
var total_per_line = (service_rate * (service_qty + extra_qty));
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
}
} else {
service_unique_count++;
if (package_period != 3) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (inv_if_incomplete == '1')) {
service_count += (service_qty + extra_qty);
}
} else {
service_count = 1;
}
}
}
}
} else {
if (old_sc_ID != specialCustomerInternalID) {
if (old_customer_name == 'B & R Enclosures Pty Ltd - Heathwood') {
log.debug({ title: 'Inside Special Customer' });
}
var customer_locked = '';
var lock_class = '';
if (single_line_discount == false) {
if (service_count > 1) {
service_count = service_count / service_unique_count;
}
total_per_customer = total_per_customer + ((old_package_fix_rate * service_count) * 1.1);
total_comm_per_customer = total_comm_per_customer + (((zee_comm * ((old_package_fix_rate * service_count))) / 100) * 1.1);
}
var unique_zee_comm_array = [];
unique_zee_comm_array = zee_comm_array.filter(function(elem, index, self) {
return index == self.indexOf(elem);
});
var min_zee_comm = Math.min(unique_zee_comm_array);
if (!isNullorEmpty(old_admin_fess) && admin_fees_result == false && isNullorEmpty(old_date_reviewed)) {
total_per_customer = total_per_customer + (old_admin_fess * 1.1);
total_comm_per_customer = total_comm_per_customer + (((min_zee_comm * (old_admin_fess)) / 100) * 1.1);
}
// log.debug({ title: 'SC - details: total_per_customer } for customer: ' + old_sc_name, total_per_customer);
if (invoiced == true) {
if (isNullorEmpty(old_sc_ID)) {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_customer_id + '" target="_blank"><p style="text-align:left;">' + old_ID + '</p></a></td><td><p style="text-align:left;">' + old_customer_name + '</p></td>';
} else {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_sc_ID + '" target="_blank"><p style="text-align:left;">' + old_sc_entity_id + '</p></a></td><td><p style="text-align:left;">' + old_sc_company_name + '</p></td>';
}
if (old_invoice_custom == 2 || isNullorEmpty(old_invoice_custom)) {
inlineQty += '<td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'yes\'" onclick="" class="form-control btn btn-success active invoice_customer ">INVOICED <span class="glyphicon glyphicon-lock"></span></button></td>';
} else {
inlineQty += '<td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'yes\'" onclick="" class="form-control btn btn-default invoice_customer active">CUSTOM INVOICE <span class="glyphicon glyphicon-lock"></span></button></td>';
}
if (roundTwoDec(total_per_customer) == roundTwoDec(old_invoice_total)) {
inlineQty += '<td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_per_customer).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td>';
if (isNullorEmpty(old_invoice_id)) {
inlineQty += '<td>NO INVOICE</td></tr>';
} else {
inlineQty += '<td><a href="' + baseURL + '/app/accounting/transactions/custinvc.nl?id=' + old_invoice_id + '" target="_blank">' + old_invoice_text + '</a></td></tr>';
}
} else {
inlineQty += '<td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (old_invoice_total).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td>';
if (isNullorEmpty(old_invoice_id)) {
inlineQty += '<td>NO INVOICE</td></tr>';
} else {
inlineQty += '<td><a href="' + baseURL + '/app/accounting/transactions/custinvc.nl?id=' + old_invoice_id + '" target="_blank">' + old_invoice_text + '</a></td></tr>';
}
}
} else if (reviewed == true) {
if (isNullorEmpty(old_sc_ID)) {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_customer_id + '" target="_blank"><p style="text-align:left;">' + old_ID + '</p></a></td><td><p style="text-align:left;">' + old_customer_name + '</p></td><td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'yes\';' + old_sc_ID + '" onclick="" class="form-control btn btn-info invoice_customer"><b>FINALISED </b></button></td>';
} else {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_sc_ID + '" target="_blank"><p style="text-align:left;">' + old_sc_entity_id + '</p></a></td><td><p style="text-align:left;">' + old_sc_company_name + '</p></td><td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'yes\';' + old_sc_ID + '" onclick="" class="form-control btn btn-info invoice_customer"><b>FINALISED </b></button></td>';
}
inlineQty += '<td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_per_customer).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td><td>' + old_invoice_id + '</td></tr>';
} else if (edit == true) {
if (isNullorEmpty(old_sc_ID)) {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_customer_id + '" target="_blank"><p style="text-align:left;">' + old_ID + '</p></a></td><td><p style="text-align: left;">' + old_customer_name + '</p></td>';
} else {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_sc_ID + '" target="_blank"><p style="text-align:left;">' + old_sc_entity_id + '</p></a></td><td><p style="text-align: left;">' + old_sc_company_name + '</p></td>';
}
inlineQty += '<td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'' + customer_locked + '\';' + old_sc_ID + '" onclick="" class="form-control btn btn-primary invoice_customer">EDIT <span class="' + lock_class + '"></span></button></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" style="text-align:right;" value="' + (total_per_customer).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" style="text-align:right;" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td><td>' + old_invoice_id + '</td></tr>';
} else {
if (isNullorEmpty(old_sc_ID)) {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_customer_id + '" target="_blank"><p style="text-align:left;">' + old_ID + '</p></a></td><td><p style="text-align: left;">' + old_customer_name + '</p></td>';
} else {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_sc_ID + '" target="_blank"><p style="text-align:left;">' + old_sc_entity_id + '</p></a></td><td><p style="text-align: left;">' + old_sc_company_name + '</p></td>';
}
inlineQty += '<td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'' + customer_locked + '\';' + old_sc_ID + '" onclick="" class="form-control btn btn-danger invoice_customer">REVIEW <span class="' + lock_class + '"></span></button> </td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" style="text-align:right;" value="' + (total_per_customer).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" style="text-align:right;" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td><td>' + old_invoice_id + '</td></tr>';
}
total_monthly_invoice += total_per_customer;
total_monthly_comm += total_comm_per_customer;
total_per_customer = 0.0;
total_comm_per_customer = 0.0;
reviewed = false;
edit = null;
invoiced = false;
single_line_discount = false;
service_count = 0;
service_unique_count = 0;
admin_fees_result = false;
zee_comm_array = [];
if (isNullorEmpty(package_id)) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (isNullorEmpty(invoiceable) && service_category != '1')) {
// var service_type = nlapiLookupField('customrecord_service', service_id, 'custrecord_service');
if (service_type == 22) {
admin_fees_result = true;
}
var total_per_line = (service_rate * (service_qty + extra_qty))
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
}
} else {
if (package_single_line == '1') {
// var service_type = nlapiLookupField('customrecord_service', service_id, 'custrecord_service');
if (service_type == 17) {
single_line_discount = true;
var total_per_line = (service_rate * (service_qty + extra_qty))
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
} else {
if (package_period != 3) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (inv_if_incomplete == '1')) {
service_count += (service_qty + extra_qty);
}
} else {
service_count = 1;
}
}
} else {
if (service_type == 17) {
single_line_discount = true;
}
if (single_line_discount == true) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (isNullorEmpty(invoiceable) && service_category != '1')) {
var total_per_line = (service_rate * (service_qty + extra_qty));
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
}
} else {
if (package_period != 3) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (inv_if_incomplete == '1')) {
service_count += (service_qty + extra_qty);
}
} else {
service_count = 1;
}
}
}
}
} else if (old_service_id != service_id) {
if (old_customer_name == 'B & R Enclosures Pty Ltd - Heathwood') {
log.debug({ title: 'Inside New Services', details: old_service_text });
}
if (old_package_id != package_id) {
if (old_customer_name == 'B & R Enclosures Pty Ltd - Heathwood') {
log.audit({ title: 'End of Packages'});
log.audit({ title: 'service_count', details: service_count });
log.audit({ title: 'service_unique_count', details: service_unique_count });
log.audit({ title: 'total_per_customer', details: total_per_customer });
log.audit({ title: 'total_comm_per_customer', details: total_comm_per_customer });
}
if (single_line_discount == false) {
if (service_count > 1) {
service_count = service_count / service_unique_count;
}
total_per_customer = total_per_customer + ((old_package_fix_rate * service_count) * 1.1);
total_comm_per_customer = total_comm_per_customer + (((zee_comm * ((old_package_fix_rate * service_count))) / 100) * 1.1);
}
single_line_discount = false;
service_count = 0;
service_unique_count = 0;
if (old_customer_name == 'B & R Enclosures Pty Ltd - Heathwood') {
log.audit({ title: 'End of Packages' });
log.audit({ title: 'total_per_customer', details: total_per_customer });
log.audit({ title: 'total_comm_per_customer', details: total_comm_per_customer });
}
}
service_unique_count++;
if (isNullorEmpty(package_id)) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (isNullorEmpty(invoiceable) && service_category != '1')) {
if (old_customer_name == 'B & R Enclosures Pty Ltd - Heathwood') {
log.audit({ title: 'Inside Non Packages Invoiceable Yes or Status Completed or Extras' });
log.audit({ title: 'total_comm_per_customer', details: total_comm_per_customer });
log.audit({ title: 'total_per_customer', details: total_per_customer });
log.audit({ title: 'invoiceable', details: invoiceable });
log.audit({ title: 'jobGroupStatus', details: jobGroupStatus });
log.audit({ title: 'service_category', details: service_category });
}
// var service_type = nlapiLookupField('customrecord_service', service_id, 'custrecord_service');
if (service_type == 22) {
admin_fees_result = true;
}
var total_per_line = (service_rate * (service_qty + extra_qty));
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
}
} else {
if (package_single_line == '1') {
if (old_customer_name == 'B & R Enclosures Pty Ltd - Heathwood') {
log.debug({ title: 'Package Single Line is 1' });
}
if (service_type == 17) {
single_line_discount = true;
var total_per_line = (service_rate * (service_qty + extra_qty))
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
} else {
if (package_period != 3) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (inv_if_incomplete == '1')) {
service_count += (service_qty + extra_qty);
}
} else {
service_count = 1;
}
}
if (old_customer_name == 'B & R Enclosures Pty Ltd - Heathwood') {
log.debug({ title: 'Package Single Line is 1. Service Count: ', details: service_count });
}
} else {
if (old_customer_name == 'B & R Enclosures Pty Ltd - Heathwood') {
log.debug({ title: 'Package Single Line is 0' });
}
if (service_type == 17) {
single_line_discount = true;
}
if (single_line_discount == true) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (isNullorEmpty(invoiceable) && service_category != '1')) {
var total_per_line = (service_rate * (service_qty + extra_qty));
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
}
} else {
if (package_period != 3) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (inv_if_incomplete == '1')) {
service_count += (service_qty + extra_qty);
}
} else {
service_count = 1;
}
}
}
}
} else {
if (old_customer_name == 'B & R Enclosures Pty Ltd - Heathwood') {
log.debug({ title: 'Last Extra' });
}
if (old_package_id != package_id) {
if (single_line_discount == false) {
if (service_count > 1 && service_unique_count != 0) {
service_count = service_count / service_unique_count;
}
total_per_customer = total_per_customer + ((old_package_fix_rate * service_count) * 1.1);
total_comm_per_customer = total_comm_per_customer + (((zee_comm * ((old_package_fix_rate * service_count))) / 100) * 1.1);
}
single_line_discount = false;
service_count = 0;
service_unique_count = 0;
}
service_unique_count++;
if (isNullorEmpty(package_id)) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (isNullorEmpty(invoiceable) && service_category != '1')) {
var total_per_line = (service_rate * (service_qty + extra_qty));
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
}
} else {
if (old_package_single_line == '1') {
if (service_type == 17) {
single_line_discount = true;
var total_per_line = (service_rate * (service_qty + extra_qty));
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
} else {
// service_unique_count++;
if (package_period != 3) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (inv_if_incomplete == '1')) {
service_count += (service_qty + extra_qty);
}
} else {
service_count = 1;
}
}
} else {
if (single_line_discount == true) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1')) {
var total_per_line = (service_rate * (service_qty + extra_qty));
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
}
} else {
// service_unique_count++;
if (package_period != 3) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (inv_if_incomplete == '1')) {
service_count += (service_qty + extra_qty);
}
} else {
service_count = 1;
}
}
}
}
}
}
}
old_customer_id = customerInternalID;
old_service_id = service_id;
old_service_type = service_type;
old_service_rate = service_rate;
old_service_qty = service_qty;
old_extra_qty = extra_qty;
old_customer_name = companyName;
old_ID = ID;
old_service_text = service_text;
old_package_id = package_id;
old_package_single_line = package_single_line;
old_package_period = package_period;
old_package_fix_rate = package_fix_rate;
old_invoice_id = invoice_id;
old_invoice_text = invoice_text;
old_invoiceable = invoiceable;
old_jobGroupStatus = jobGroupStatus;
old_admin_fess = admin_fees;
old_invoice_total = invoice_total;
old_invoice_custom = invoice_custom;
old_customer_partner = customer_partner;
old_date_reviewed = dateReviewed;
old_sc_ID = specialCustomerInternalID;
old_sc_name = specialCustomerName;
old_sc_entity_id = scID;
old_sc_company_name = specialCompanyName;
if (!isNullorEmpty(date_invoiced)) {
invoiced = true;
invoiced_count++;
} else if (!isNullorEmpty(date_inv_finalised)) {
reviewed = true;
reviewed_count++;
}
if (!isNullorEmpty(date_reviewed) && edit != false) {
edit = true;
edit_count++;
} else {
edit = false;
}
countCustomers++;
return true;
});
if (countCustomers > 0) {
var admin_fess = search.lookupFields({
type: 'customer',
id: old_customer_id,
columns: 'custentity_admin_fees'
});
var customer_locked = '';
var lock_class = '';
var unique_zee_comm_array = [];
unique_zee_comm_array = zee_comm_array.filter(function(elem, index, self) {
return index == self.indexOf(elem);
});
var min_zee_comm = Math.min(unique_zee_comm_array);
if (!isNullorEmpty(old_admin_fess) && admin_fees_result == false && isNullorEmpty(old_date_reviewed)) {
total_per_customer = total_per_customer + (old_admin_fess * 1.1);
total_comm_per_customer = total_comm_per_customer + (((min_zee_comm * (old_admin_fess)) / 100) * 1.1);
}
if (invoiced == true) {
if (isNullorEmpty(old_sc_ID)) {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_customer_id + '" target="_blank"><p style="text-align:left;">' + old_ID + '</p></a></td><td><p style="text-align:left;">' + old_customer_name + '</p></td>';
} else {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_sc_ID + '" target="_blank"><p style="text-align:left;">' + old_sc_entity_id + '</p></a></td><td><p style="text-align:left;">' + old_sc_company_name + '</p></td>';
}
if (old_invoice_custom == 2 || isNullorEmpty(old_invoice_custom)) {
inlineQty += '<td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'yes\';' + old_sc_ID + '" onclick="" class="form-control btn btn-success active invoice_customer ">INVOICED <span class="glyphicon glyphicon-lock"></span></button></td>';
} else {
inlineQty += '<td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'yes\';' + old_sc_ID + '" onclick="" class="form-control btn btn-default invoice_customer active">CUSTOM INVOICE <span class="glyphicon glyphicon-lock"></span></button></td>';
}
if (roundTwoDec(total_per_customer) == roundTwoDec(old_invoice_total)) {
inlineQty += '<td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_per_customer).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td>';
if (isNullorEmpty(old_invoice_id)) {
inlineQty += '<td>NO INVOICE</td></tr>';
} else {
inlineQty += '<td><a href="' + baseURL + '/app/accounting/transactions/custinvc.nl?id=' + old_invoice_id + '" target="_blank">' + old_invoice_text + '</a></td></tr>';
}
} else {
inlineQty += '<td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (old_invoice_total).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td>';
if (isNullorEmpty(old_invoice_id)) {
inlineQty += '<td>NO INVOICE</td></tr>';
} else {
inlineQty += '<td><a href="' + baseURL + '/app/accounting/transactions/custinvc.nl?id=' + old_invoice_id + '" target="_blank">' + old_invoice_text + '</a></td></tr>';
}
}
} else if (reviewed == true) {
if (isNullorEmpty(old_sc_ID)) {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_customer_id + '" target="_blank"><p style="text-align:left;">' + old_ID + '</p></a></td><td><p style="text-align:left;">' + old_customer_name + '</p></td><td><button type="button" id="invoice_customer" value="' + old_customer_id + ',\'yes\', ' + old_sc_ID + '" onclick="" class="form-control btn btn-info invoice_customer"><b>FINALISED </b></button></td>';
} else {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_sc_ID + '" target="_blank"><p style="text-align:left;">' + old_sc_entity_id + '</p></a></td><td><p style="text-align:left;">' + old_sc_company_name + '</p></td><td><button type="button" id="invoice_customer" value="' + old_customer_id + ',\'yes\', ' + old_sc_ID + '" onclick="" class="form-control btn btn-info invoice_customer"><b>FINALISED </b></button></td>';
}
inlineQty += '<td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_per_customer).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td><td>' + old_invoice_id + '</td></tr>';
} else if (edit == true) {
if (isNullorEmpty(old_sc_ID)) {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_customer_id + '" target="_blank"><p style="text-align:left;">' + old_ID + '</p></a></td><td><p style="text-align: left;">' + old_customer_name + '</p></td>';
} else {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_sc_ID + '" target="_blank"><p style="text-align:left;">' + old_sc_entity_id + '</p></a></td><td><p style="text-align: left;">' + old_sc_company_name + '</p></td>';
}
inlineQty += '<td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'' + customer_locked + '\';' + old_sc_ID + '" onclick="" class="form-control btn btn-primary invoice_customer">EDIT <span class="' + lock_class + '"></span></button></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" style="text-align:right;" value="' + (total_per_customer).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" style="text-align:right;" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td><td>' + old_invoice_id + '</td></tr>';
} else {
if (isNullorEmpty(old_sc_ID)) {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_customer_id + '" target="_blank"><p style="text-align:left;">' + old_ID + '</p></a></td><td><p style="text-align: left;">' + old_customer_name + '</p></td>';
} else {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_sc_ID + '" target="_blank"><p style="text-align:left;">' + old_sc_entity_id + '</p></a></td><td><p style="text-align: left;">' + old_sc_company_name + '</p></td>';
}
inlineQty += '<td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'' + customer_locked + '\';' + old_sc_ID + '" onclick="" class="form-control btn btn-danger invoice_customer">REVIEW <span class="' + lock_class + '"></span></button> </td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" style="text-align:right;" value="' + (total_per_customer).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" style="text-align:right;" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td><td>' + old_invoice_id + '</td></tr>';
}
total_monthly_invoice += total_per_customer;
total_monthly_comm += total_comm_per_customer;
} else {
inlineQty += '<tr><td></td><td></td><td><b>NO CUSTOMERS TO REVIEW</b></td><td></td><td></td><td></td></tr>';
}
inlineQty += '</tbody>';
inlineQty += '</table></div><br/>';
inlinehtml2 += '<br/><label>Total Exp Invoice Amount</label><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" value="' + (total_monthly_invoice).toFixed(2) + '" readonly /></div>';
inlinehtml2 += '<label>Total Exp Distribution Amount</label><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_comm" value="' + (total_monthly_comm).toFixed(2) + '" readonly /></div>';
inlinehtml2 += '<div><button type="button" id="dailyrevenue" value="DAILY REVENUE" class="form-control btn btn-primary" style="margin-top: 10px; background-color: #379E8F">Daily Revenue</button></div>';
var edit_progress = 0.0;
var remaining_progress = 0.0;
var reviewed_progress = 0.0;
var invoiced_progress = 0.0;
edit_progress = (edit_count / countCustomers) * 100;
remaining_progress = ((countCustomers - edit_count) / countCustomers) * 100;
reviewed_progress = (reviewed_count / countCustomers) * 100;
invoiced_progress = (invoiced_count / countCustomers) * 100;
if (edit_progress > 0.00 && edit_progress < 100.00) {
inlinehtml2 += '</br><label>Review Progress</label><div class="progress"><div class="progress-bar" style="width: ' + edit_progress + '%">' + edit_progress.toFixed(2) + '% </div><div class="progress-bar progress-bar-danger" style="width: ' + remaining_progress + '%">' + remaining_progress.toFixed(2) + '% (Remaining)</div></div>';
}
if (reviewed_progress > 0.00 && reviewed_progress < 100.00) {
inlinehtml2 += '</br><label>Reviewed Progress</label><div class="progress"><div class="progress-bar progress-bar-info" style="width: ' + reviewed_progress + '%">' + reviewed_progress.toFixed(2) + '% </div></div>';
}
if (invoiced_progress > 0.00 && invoiced_progress < 100.00) {
inlinehtml2 += '</br><label>Invoiced Progress</label><div class="progress"><div class="progress-bar progress-bar-success" style="width: ' + invoiced_progress + '%">' + invoiced_progress.toFixed(2) + '%</div></div></div>';
}
form.addField({
id: 'custpage_html2',
label: 'inlinehtml',
type: ui.FieldType.INLINEHTML
}).updateLayoutType({
layoutType: ui.FieldLayoutType.OUTSIDEABOVE,
padding: 1
}).defaultValue = inlinehtml2;
form.addField({
id: 'preview_table',
label: 'preview_table',
type: ui.FieldType.INLINEHTML
}).defaultValue = inlineQty;
form.addField({
id: 'partner',
type: ui.FieldType.TEXT,
label: 'Partner'
}).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
}).defaultValue = zee;
if (countCustomers == countTotalJobsInvoiceable) {
startFinalize = true;
}
if (countCustomers == edit_count && countCustomers != 0) {
var button = finalise_date();
if (button == true || role == 3 || role == 1032 || zee == 6 || zee == 425904) {
//WS Edit: should not be && on invoiced_count
if (reviewed_count > 0 || invoiced_count == countCustomers) {
//DONT SHOW FINALISE BUTTON
} else {
if (role == 3) {
form.addSubmitButton({ label: 'FINALISE' });
form.addButton({ id: 'run_finalise', label: 'RUN FINALISE SCRIPT', functionName: 'onclick_Finalise()' });
} else {
form.addSubmitButton({ label: 'FINALISE' });
form.addButton({ id: 'finalise', label: 'FINALISE', functionName: 'onclick_Finalise()' });
}
}
}
} else if (edit_count == 0 && countCustomers != 0) {
form.addButton({ id: 'cust_back1', label: 'START REVIEW ', functionName: 'onclickContinueReview()' });
} else if (edit_count > 0 && reviewed_count == 0) {
form.addButton({ id: 'cust_back1', label: 'CONTINUE REVIEW ', functionName: 'onclickContinueReview()' });
}
if (role == 3) {
form.addSubmitButton({ label: 'FINALISE' });
form.addButton({ id: 'run_finalise', label: 'RUN FINALISE SCRIPT', functionName: 'onclick_Finalise()' });
}
form.clientScriptFileId = 4798851; //4736989; // SB = 4736989
context.response.writePage(form);
var end_time = Date.now();
log.debug({ title: 'loading_time', details: end_time - start_time });
} else {
var partner = context.request.parameters.partner;
var start_date = context.request.parameters.start_date;
var end_date = context.request.parameters.end_date;
/**
* [params description] - Paramters that needs to be passed to the scheduled script to set the date Invoiced
* @type {Object}
*/
var params = {
custscript_partner: partner,
custscript_startdate: start_date,
custscript_enddate: end_date
}
/**
* [status description] - Schedule Script to set the date Invoiced for all the jobs associated to the franchisee for that invoicing period.
*/
if (role == 3) {
for (var x = 1; x <= 10; x++) {
var status = task.create({
taskType: task.TaskType.SCHEDULED_SCRIPT,
deploymentId: 'customdeploy' + x,
params: params,
scriptId: 'customscript_sc_date_inv_finalised',
});
status.submit();
if (status == 'QUEUED') {
break;
}
}
}
// nlapiSendEmail(112209, ['efpyi@example.com'], 'Invoicing Complete: ' + partner, null, null);
var params = new Array();
params['custevent_invoicing_complete'] = 'T';
redirect.toRecord({
id: 'task',
type: null,
isEditMode: true,
parameters: params
});
}
}
function service_start_end_date(date_finalised) {
var split_date = date_finalised.split('/');
var date = new Date();
var firstDay = new Date(date.getFullYear(), parseInt(split_date[1]) - 1, 1);
var lastDay = new Date(date.getFullYear(), split_date[1], 0);
var service_range = [];
service_range[0] = format.format({
value: firstDay,
type: format.Type.DATE
});
service_range[1] = format.format({
value: lastDay,
type: format.Type.DATE
});
return service_range;
}
/**
* [getDate description] - To get the current date (Suitlet)
* @return {string} String of the current date
*/
function getDate() {
var date = new Date();
if (date.getHours() > 6) {
date.setDate(date.getDate() + 1);
}
date = format.format({
value: date,
type: format.Type.DATE
});
return date;
}
//To check if todays date falls between the below criteria.
function finalise_date() {
var date = new Date();
if (date.getHours() > 6) {
date.setDate(date.getDate() + 1);
}
var month = date.getMonth(); //Months 0 - 11
var today = date.getDate();
var year = date.getFullYear();
var lastDay = new Date(year, (month + 1), 0);
if (lastDay.getDay() == 0) {
lastDay.setDate(lastDay.getDate() - 2);
} else if (lastDay.getDay() == 6) {
lastDay.setDate(lastDay.getDate() - 1);
}
var lastWorkingDay = lastDay.getDate();
lastDay.setDate(lastDay.getDate() + 5);
var button = false;
//If allocator run on the first day of the month, it takes the last month as the filter
if (lastWorkingDay == today || today <= lastDay.getDate()) {
button = true;
}
return button;
}
// Get the previous month first and last day
function start_end_date() {
var date = new Date();
var month = date.getMonth(); //Months 0 - 11
var day = date.getDate();
var year = date.getFullYear();
if (day == 1 || day == 2 || day == 3 || day == 4 || day == 5) {
if (month == 0) {
month = 11;
year = year - 1
} else {
month = month - 1;
}
}
var firstDay = new Date(year, (month), 1);
var lastDay = new Date(year, (month + 1), 0);
var service_range = [];
service_range[0] = format.format({
value: firstDay,
type: format.Type.DATE
});
service_range[1] = format.format({
value: lastDay,
type: format.Type.DATE
});
return service_range;
}
function isNullorEmpty(strVal) {
return (strVal == null || strVal == '' || strVal == 'null' || strVal == undefined || strVal == 'undefined' || strVal == '- None -');
}
return {
onRequest: onRequest
};
}); | true | /**
*
* @NApiVersion 2.0
* @NScriptType Suitelet
*
* Description: Invoicing Review Summary Page
* @Last Modified by: Sruti Desai
*
*/
define(['N/ui/serverWidget', 'N/email', 'N/runtime', 'N/search', 'N/record', 'N/http', 'N/log', 'N/redirect', 'N/format'],
function(ui, email, runtime, search, record, http, log, redirect, format) {
var baseURL = 'https://1048144.app.netsuite.com';
if (runtime.envType == "SANDBOX") {
baseURL = 'https://1048144-sb3.app.netsuite.com';
}
var zee = 0;
var ctx = runtime.getCurrentScript();
var role = runtime.getCurrentUser().role;
if (role == 1000) {
//Franchisee
zee = runtime.getCurrentUser();
} else if (role == 3) { //Administrator
zee = '6'; //test
} else if (role == 1032) { // System Support
zee = '425904'; //test-AR
}
var start_date;
var end_date;
var zee_name;
function onRequest(context) {
if (context.request.method === 'GET') {
var start_time = Date.now();
var form = ui.createForm({
title: 'Auto Invoicing Console: Summary Page'
});
// Load jQuery
var inlinehtml2 = '<script src="https://code.jquery.com/jquery-1.12.4.min.js" integrity="PI:KEY:se2xy1bknelxn4y8xzxu3trosptip3q5END_PI" crossorigin="anonymous"></script>';
// Load Tooltip
inlinehtml2 += '<script src="https://unpkg.com/@popperjs/core@2"></script>';
// Load Bootstrap
inlinehtml2 += '<link rel="stylesheet" href="https://stackpath.bootstrapcdn.com/bootstrap/3.4.1/css/bootstrap.min.css" integrity="PI:KEY:9q3vfhm7l33rus21toc8fndupq76itjeEND_PI" crossorigin="anonymous">';
inlinehtml2 += '<script src="https://stackpath.bootstrapcdn.com/bootstrap/3.4.1/js/bootstrap.min.js" integrity="PI:KEY:ax5kh6jaqkcd2tiexxs8v6xjo8yv8a6bEND_PI" crossorigin="anonymous"></script>';
// Load DataTables
inlinehtml2 += '<link rel="stylesheet" type="text/css" href="//cdn.datatables.net/1.10.21/css/jquery.dataTables.min.css">';
inlinehtml2 += '<script type="text/javascript" charset="utf8" src="//cdn.datatables.net/1.10.21/js/jquery.dataTables.min.js"></script>';
// Load Bootstrap-Select
inlinehtml2 += '<link rel="stylesheet" href="https://cdn.jsdelivr.net/npm/bootstrap-select@1.13.14/dist/css/bootstrap-select.min.css">';
inlinehtml2 += '<script src="https://cdn.jsdelivr.net/npm/bootstrap-select@1.13.14/dist/js/bootstrap-select.min.js"></script>';
// Load Netsuite stylesheet and script
inlinehtml2 += '<link rel="stylesheet" href="https://1048144.app.netsuite.com/core/media/media.nl?id=2060796&c=1048144&h=9ee6accfd476c9cae718&_xt=.css"/>';
inlinehtml2 += '<script src="https://1048144.app.netsuite.com/core/media/media.nl?id=2060797&c=1048144&h=ef2cda20731d146b5e98&_xt=.js"></script>';
inlinehtml2 += '<link type="text/css" rel="stylesheet" href="https://1048144.app.netsuite.com/core/media/media.nl?id=2090583&c=1048144&h=a0ef6ac4e28f91203dfe&_xt=.css">';
//inlinehtml2 += '<div class="se-pre-con"></div>
inlinehtml2 += '<button type="button" class="btn btn-sm btn-info instruction_button" data-toggle="collapse" data-target="#demo" style="background-color: #379E8F">Click for Instructions</button><div id="demo" style="background-color: #e3e8e5 !important;border: 1px solid #379E8F;padding: 10px 10px 10px 20px;width:96%;position:absolute" class="collapse">';
inlinehtml2 += '<b><u>Important Instructions:</u></b><ul><li>Click headers to sort. Hold <b><i>"Shift"</i></b> and click another column to sort according to multiple columns.</li><li>Can search for specific customer by typing into the Search bar</li><li><input class="btn-xs btn-default" type="button" value="START REVIEW" disabled> - Click to <b>Start</b> the Invoice Review for the Customer</li><li><input class="btn-xs btn-default" type="button" value="CONTINUE REVIEW" disabled> - Click to <b>Continue</b> the Invoice Review Pro';
inlinehtml2 += 'cess</li><li><input class="btn-xs btn-primary" type="button" value="FINALISE" disabled> - Click when all the Customer\'s Invoice has been reviewed and its ready for Invoicing</li><li><b>ACTIONS</b> reveals the stage of the review process for each customer: <ul><li><input class="btn-xs btn-danger" type="button" value="REVIEW" disabled> - New <b>activities</b> from Mailplus GO app are available for review.</li><li><input class="btn-xs btn-primary" type="button" value="EDIT" disabled> - All <b>activities</b> from Mailplus GO app are reviewed, up-to-date and can be edited.</li><li><input class="btn-xs btn-info" type="button" value="FINALISED" disabled> <small><b>(LOCKED)</b></small> - All activities from Mailplus GO app are finalised for invoicing</li></li><li><input class="btn-xs btn-success active" type="button" value="INVOICED" disable';
inlinehtml2 += 'd> <small><b>(LOCKED)</b></small> - Invoice has been automatically created using activities from Mailplus GO app. </li><li><input class="btn-xs btn btn-default" type="button" value="CUSTOM INVOICE" disabled> <small><b>(LOCKED)</b></small> - Invoice has been generated without the use of activities from Mailplus GO app.</ul></li></ul></div>';
inlinehtml2 += '<div class="col-xs-4 admin_section" style="width: 20%;left: 40%;position: absolute;"><label class="control-label">Invoicing Month <span class="glyphicon glyphicon-asterisk" style="font-size: 5px;top: -5px;color: red;"></span></label>';
// inlinehtml2 += '<button class="click_me" type="button">Click Me!</button>'
// inlinehtml2 += '<button class="click_me" type="button">Click Me2!</button>'
var result = finalise_date();
if (result == true && isNullorEmpty(context.request.parameters.start_date)) {
var date_string = start_end_date();
start_date = date_string[0];
end_date = date_string[1];
form.addField({ id: 'start_date', type: 'text', label: 'start_date' }).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
}).defaultValue = date_string[0];
form.addField({ id: 'end_date', type: 'text', label: 'end_date' }).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
}).defaultValue = date_string[1];
var splitDate = date_string[0].split('/');
if (splitDate[1].length == 1) {
splitDate[1] = '0' + splitDate[1]
}
var startDate = splitDate[2] + '-' + splitDate[1];
inlinehtml2 += '<input type="month" class="form-control invoicing_month" value="' + startDate + '" required="required" />';
} else if (!isNullorEmpty(context.request.parameters.start_date)) {
start_date = context.request.parameters.start_date;
end_date = context.request.parameters.end_date;
form.addField({ id: 'start_date', type: 'text', label: 'start_date' }).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
}).defaultValue = context.request.parameters.start_date;
form.addField({ id: 'end_date', type: 'text', label: 'end_date' }).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
}).defaultValue = context.request.parameters.end_date;
var splitDate = context.request.parameters.start_date.split('/');
if (splitDate[1].length == 1) {
splitDate[1] = '0' + splitDate[1]
}
var startDate = splitDate[2] + '-' + splitDate[1];
inlinehtml2 += '<input type="month" class="form-control invoicing_month" value="' + startDate + '" required="required"/>';
} else {
var todayDate = getDate();
var service_dates = service_start_end_date(todayDate);
start_date = service_dates[0];
end_date = service_dates[1];
form.addField({ id: 'start_date', type: 'text', label: 'start_date' }).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
}).defaultValue = service_dates[0];
form.addField({ id: 'end_date', type: 'text', label: 'end_date' }).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
}).defaultValue = service_dates[1];
var splitDate = service_dates[0].split('/');
if (splitDate[1].length == 1) {
splitDate[1] = '0' + splitDate[1]
}
var startDate = splitDate[2] + '-' + splitDate[1];
inlinehtml2 += '<input type="month" class="form-control invoicing_month" value="' + startDate + '" required="required" />';
}
log.debug({ title: 'zee', details: zee });
if (zee == 6 || zee == 425904) {
inlinehtml2 += '<select class="form-control zee_dropdown" >';
var searched_zee = search.load({ id: 'customsearch_job_inv_process_zee', type: search.Type.PARTNER });
var resultSet_zee = searched_zee.run();
var count_zee = 0;
var zee_id;
inlinehtml2 += '<option value=""></option>'
resultSet_zee.each(function(searchResult_zee) {
zee_id = searchResult_zee.getValue('internalid');
zee_name = searchResult_zee.getValue('entityid');
if (context.request.parameters.zee == zee_id) {
inlinehtml2 += '<option value="' + zee_id + '" selected="selected">' + zee_name + '</option>';
} else {
inlinehtml2 += '<option value="' + zee_id + '">' + zee_name + '</option>';
}
return true;
});
inlinehtml2 += '</select>';
}
if (!isNullorEmpty(context.request.parameters.zee)) {
zee = context.request.parameters.zee;
}
var zee_record = record.load({
type: record.Type.PARTNER,
id: zee,
});
var zee_text = zee_record.getValue({ fieldId: 'entitytitle' });
var zeeName = zee_record.getValue({ fieldId: 'entityid' });
// inlinehtml2 += '</div>';
// var inlineQty = '<script src="https://code.jquery.com/jquery-1.12.4.min.js" integrity="PI:KEY:se2xy1bknelxn4y8xzxu3trosptip3q5END_PI" crossorigin="anonymous"></script>';
// // Load Tooltip
// inlineQty += '<script src="https://unpkg.com/@popperjs/core@2"></script>';
// // Load Bootstrap
// inlineQty += '<link rel="stylesheet" href="https://stackpath.bootstrapcdn.com/bootstrap/3.4.1/css/bootstrap.min.css" integrity="PI:KEY:9q3vfhm7l33rus21toc8fndupq76itjeEND_PI" crossorigin="anonymous">';
// inlineQty += '<script src="https://stackpath.bootstrapcdn.com/bootstrap/3.4.1/js/bootstrap.min.js" integrity="PI:KEY:ax5kh6jaqkcd2tiexxs8v6xjo8yv8a6bEND_PI" crossorigin="anonymous"></script>';
// // Load DataTables
// inlineQty += '<link rel="stylesheet" type="text/css" href="//cdn.datatables.net/1.10.21/css/jquery.dataTables.min.css">';
// inlineQty += '<script type="text/javascript" charset="utf8" src="//cdn.datatables.net/1.10.21/js/jquery.dataTables.min.js"></script>';
// // Load Bootstrap-Select
// inlineQty += '<link rel="stylesheet" href="https://cdn.jsdelivr.net/npm/bootstrap-select@1.13.14/dist/css/bootstrap-select.min.css">';
// inlineQty += '<script src="https://cdn.jsdelivr.net/npm/bootstrap-select@1.13.14/dist/js/bootstrap-select.min.js"></script>';
// // Load Netsuite stylesheet and script
// inlineQty += '<link rel="stylesheet" href="https://1048144.app.netsuite.com/core/media/media.nl?id=2060796&c=1048144&h=9ee6accfd476c9cae718&_xt=.css"/>';
// inlineQty += '<script src="https://1048144.app.netsuite.com/core/media/media.nl?id=2060797&c=1048144&h=ef2cda20731d146b5e98&_xt=.js"></script>';
// inlineQty += '<link type="text/css" rel="stylesheet" href="https://1048144.app.netsuite.com/core/media/media.nl?id=2090583&c=1048144&h=a0ef6ac4e28f91203dfe&_xt=.css">';
var inlineQty = '<div id ="results_table"><style>table#stockcount {font-size:12px; font-weight:bold; text-align:center; border-color: #24385b; background-color: white;} </style><table border="0" cellpadding="10" id="stockcount" cellspacing="0" class="table table-responsive table-striped table-hover" ><thead style="color: white;background-color: #379E8F;"><tr><td style="text-align:left;"><b>ID</b></td><td style="text-align:left;" class="col-sm-3"><b>CUSTOMER NAME</b></td><td><b>ACTION</b></td><td style="text-align:right;" class="col-sm-2"><b>EXPECTED INVOICE</b></td><td class="col-sm-2" style="text-align:right;"><b>EXPECTED DISTRIBUTION</b></td><td><b>LINK TO INVOICE</b></td></tr></thead><tbody>';
// inlineQty = '<br></br><style>table#stockcount {font-size: 14px;text-align: center;border: none;}.dataTables_wrapper {font-size: 14px;}table#stockcount th{text-align: center;} .bolded{font-weight: bold;}</style>';
// inlineQty += '<table id="stockcount" class="table table-responsive table-striped customer tablesorter" style="width: 100%;">';
// inlineQty += '<thead style="color: white;background-color: #607799;">';
// inlineQty += '<tr class="text-center">';
// inlineQty += '</tr>';
// inlineQty += '</thead>';
// inlineQty += '<tbody id="stock_result" class="stock_result"></tbody>';
// inlineQty += '</table>';
// var searchedSummary = search.load({ id: 'customrecord_job', type: 'customsearch_job_invoicing_summary' });
//var searchedSummary = search.load({ id: 'customrecord_job', type: 'customsearch_job_inv_review_exp_amt' });
var zeeName_firstletter = zeeName.substring(0, 1);
var zeeName_test = zeeName.substring(0, 4);
// log.debug({ title: 'zeeName_firstletter', details: zeeName_firstletter });
// log.debug({ title: 'zeeName_test', details: zeeName_test });
if (zeeName_test == 'TEST') {
var searchedSummary = search.load({ type: 'customrecord_job', id: 'customsearch_job_inv_review_exp_amt_test' });
} else if (zeeName_firstletter == 'A' || zeeName_firstletter == 'B' || zeeName_firstletter == 'C' || zeeName_firstletter == 'D' || zeeName_firstletter == 'E' || zeeName_firstletter == 'F') {
var searchedSummary = search.load({ type: 'customrecord_job', id: 'customsearch_job_inv_review_exp_amt_a_f' });
} else if (zeeName_firstletter == 'G' || zeeName_firstletter == 'H' || zeeName_firstletter == 'I' || zeeName_firstletter == 'J' || zeeName_firstletter == 'K' || zeeName_firstletter == 'L' || zeeName_firstletter == 'M') {
var searchedSummary = search.load({ type: 'customrecord_job', id: 'customsearch_job_inv_review_exp_amt_g_m' });
} else if (zeeName_firstletter == 'N' || zeeName_firstletter == 'O' || zeeName_firstletter == 'P' || zeeName_firstletter == 'Q' || zeeName_firstletter == 'R') {
var searchedSummary = search.load({ type: 'customrecord_job', id: 'customsearch_job_inv_review_exp_amt_n_r' });
} else if (zeeName_firstletter == 'S' || zeeName_firstletter == 'T' || zeeName_firstletter == 'U' || zeeName_firstletter == 'V' || zeeName_firstletter == 'W' || zeeName_firstletter == 'X' || zeeName_firstletter == 'Y' || zeeName_firstletter == 'Z') {
var searchedSummary = search.load({ type: 'customrecord_job', id: 'customsearch_job_inv_review_exp_amt_s_z' });
}
//var zee_record = nlapiLoadRecord('partner', zee);
//var zee_text = zee_record.getValue({ fieldId: 'entitytitle' });
var strFormula = "COALESCE({custrecord_job_service.custrecord_service_franchisee},{custrecord_job_group.custrecord_jobgroup_franchisee},{custrecord_job_franchisee},'')";
if (!isNullorEmpty(start_date) && !isNullorEmpty(end_date)) {
searchedSummary.filters.push(search.createFilter({ name: 'custrecord_job_date_scheduled', join: null, operator: search.Operator.ONORAFTER, values: start_date }));
searchedSummary.filters.push(search.createFilter({ name: 'custrecord_job_date_scheduled', join: null, operator: search.Operator.ONORBEFORE, values: end_date }));
}
//searchedSummary.filters.push(search.createFilter({ name: 'formulatext', join: null, operator: search.Operator 'is', values: zee_text })).setFormula(strFormula);
searchedSummary.filters.push(search.createFilter({ name: "partner", join: "CUSTRECORD_JOB_CUSTOMER", operator: search.Operator.ANYOF, values: zee }));
var resultSet = searchedSummary.run();
form.addField({
id: 'zee',
type: 'text',
label: 'zee'
}).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
}).defaultValue = zee;
var startReview = true;
var startFinalize = false;
var countCustomers = 0;
var countTotalJobsInvoiceable = 0;
var old_customer_id;
var old_service_id;
var old_service_rate;
var old_service_qty;
var old_extra_qty;
var old_service_type;
var old_customer_name;
var old_ID;
var old_service_text;
var old_package_id;
var old_package_single_line;
var old_package_period;
var old_package_fix_rate;
var old_invoice_id;
var old_invoice_text;
var old_sc_ID;
var old_sc_entity_id;
var old_sc_name;
var old_sc_company_name;
var old_date_reviewed;
var global_gst = 0.10;
var total_per_customer = 0.0;
var total_comm_per_customer = 0.0;
var old_invoice_total = 0.0;
var total_gst = 0.0;
var reviewed = false;
var review = false;
var edit = null;
var edit_count = 0;
var reviewed_count = 0;
var invoiced = false;
var single_line_discount = false;
var total_monthly_invoice = 0.0;
var total_monthly_comm = 0.0
var old_invoiceable;
var old_jobGroupStatus;
var service_count = 0;
var service_unique_count = 0;
var admin_fees_result = false;
var old_admin_fees;
var old_invoice_custom;
var old_customer_partner;
var zee_comm_array = [];
var invoiced_count = 0;
/**
* Goes through the list of jobs for the selected month. Search: Job - Invoicing Review - Summary.
* @function resultSet
* @param {Array} searchResult Each result from the search
* @return {Boolean} true
*/
resultSet.each(function(searchResult) {
var customerInternalID = searchResult.getValue({ name: 'internalid', join: 'CUSTRECORD_JOB_CUSTOMER', summary: search.Summary.GROUP });
var specialCustomerInternalID = searchResult.getValue({ name: "custrecord_job_special_customer", join: null, summary: search.Summary.GROUP });
var specialCustomerName = searchResult.getText({ name: "custrecord_job_special_customer", join: null, summary: search.Summary.GROUP });
var partner = searchResult.getValue({ name: 'partner', join: 'CUSTRECORD_JOB_CUSTOMER', summary: search.Summary.GROUP });
var ID = searchResult.getValue({ name: 'entityid', join: 'CUSTRECORD_JOB_CUSTOMER', summary: search.Summary.GROUP });
var scID = searchResult.getValue({ name: "entityid", join: "CUSTRECORD_JOB_SPECIAL_CUSTOMER", summary: search.Summary.GROUP });
var companyName = searchResult.getValue({ name: 'companyname', join: 'CUSTRECORD_JOB_CUSTOMER', summary: search.Summary.GROUP });
var specialCompanyName = searchResult.getValue({ name: 'companyname', join: 'CUSTRECORD_JOB_SPECIAL_CUSTOMER', summary: search.Summary.GROUP });
var customerName = searchResult.getText({ name: 'custrecord_job_customer', join: null, summary: search.Summary.GROUP });
var dateReviewed = searchResult.getValue({ name: 'custrecord_job_date_reviewed', join: null, summary: search.Summary.GROUP });
var invoiceable = searchResult.getText({ name: 'custrecord_job_invoiceable', join: null, summary: search.Summary.GROUP });
var jobGroupStatus = searchResult.getValue({ name: 'custrecord_jobgroup_status', join: 'CUSTRECORD_JOB_GROUP', summary: search.Summary.GROUP });
var inv_if_incomplete = searchResult.getValue({ name: "custrecord_service_package_inv_incomplet", join: "CUSTRECORD_JOB_SERVICE_PACKAGE", summary: search.Summary.GROUP });
var dateInvFinalised = searchResult.getValue({ name: 'custrecord_job_date_inv_finalised', join: null, summary: search.Summary.GROUP });
var dateInvoiced = searchResult.getValue({ name: 'custrecord_job_date_invoiced', join: null, summary: search.Summary.GROUP });
//No. of Jobs that does not have Date Reviewed
var countJobsNoDateReviewed = searchResult.getValue({ name: 'formulanumeric', join: null, summary: search.Summary.SUM });
//Total No. of Jobs
var countJobs = searchResult.getValue({ name: 'internalid', join: null, summary: search.Summary.COUNT });
var service_id = searchResult.getValue({ name: 'custrecord_job_service', join: null, summary: search.Summary.GROUP });
var service_text = searchResult.getText({ name: 'custrecord_job_service', join: null, summary: search.Summary.GROUP });
var service_category = searchResult.getValue({ name: "custrecord_job_service_category", join: null, summary: search.Summary.GROUP });
var service_type = searchResult.getValue({ name: "custrecord_service", join: "CUSTRECORD_JOB_SERVICE", summary: search.Summary.GROUP });
if (isNullorEmpty(searchResult.getValue({ name: 'formulanumeric', join: null, summary: search.Summary.SUM }))) {
var service_qty = 0;
} else {
var service_qty = parseFloat(searchResult.getValue({ name: 'formulanumeric', join: null, summary: search.Summary.SUM }));
}
if (isNullorEmpty(searchResult.getValue({ name: 'custrecord_job_service_price', join: null, summary: search.Summary.GROUP }))) {
var service_rate = 0.0;
var body = 'Customer Name: ' + companyName + '/ Customer ID: ' + customerInternalID + ' | Service Name: ' + service_text + ' / Service ID: ' + service_id + ' has Null Service Price.';
email.send({
author: 112209,
body: body,
recipients: ['PI:EMAIL:efpyi@example.comEND_PI', 'PI:EMAIL:kenaa@example.comEND_PI'],
subject: 'AIC Summary Page - Customer: ' + companyName + ' with Null Service Price',
});
} else {
var service_rate = parseFloat(searchResult.getValue({ name: 'custrecord_job_service_price', join: null, summary: search.Summary.GROUP }));
}
if (isNullorEmpty(searchResult.getValue({ name: 'custrecord_job_extras_qty', join: null, summary: search.Summary.SUM }))) {
var extra_qty = 0;
} else {
var extra_qty = parseFloat(searchResult.getValue({ name: 'custrecord_job_extras_qty', join: null, summary: search.Summary.SUM }));
}
var date_inv_finalised = searchResult.getValue({ name: 'custrecord_job_date_inv_finalised', join: null, summary: search.Summary.GROUP });
var date_invoiced = searchResult.getValue({ name: 'custrecord_job_date_invoiced', join: null, summary: search.Summary.GROUP });
var date_reviewed = searchResult.getValue({ name: "formuladate", join: null, summary: search.Summary.GROUP });
var package_id = searchResult.getValue({ name: 'custrecord_job_service_package', join: null, summary: search.Summary.GROUP });
var package_single_line = searchResult.getValue({ name: 'custrecord_job_invoice_single_line_item', join: null, summary: search.Summary.GROUP });
var package_period = searchResult.getValue({ name: 'custrecord_service_package_disc_period', join: 'CUSTRECORD_JOB_SERVICE_PACKAGE', summary: search.Summary.GROUP });
if (isNullorEmpty(searchResult.getValue({ name: 'custrecord_service_package_fix_mth_rate', join: 'CUSTRECORD_JOB_SERVICE_PACKAGE', summary: search.Summary.GROUP }))) {
var package_fix_rate = 0.0
} else {
var package_fix_rate = parseFloat(searchResult.getValue({ name: 'custrecord_service_package_fix_mth_rate', join: 'CUSTRECORD_JOB_SERVICE_PACKAGE', summary: search.Summary.GROUP }));
}
var invoice_id = searchResult.getValue({ name: "internalid", join: "CUSTRECORD_JOB_INVOICE", summary: search.Summary.GROUP });
var invoice_text = searchResult.getValue({ name: "tranid", join: "CUSTRECORD_JOB_INVOICE", summary: search.Summary.GROUP });
if (isNullorEmpty(searchResult.getValue({ name: "amount", join: "CUSTRECORD_JOB_INVOICE", summary: search.Summary.GROUP }))) {
var invoice_total = 0.0;
} else {
var invoice_total = parseFloat(searchResult.getValue({ name: "amount", join: "CUSTRECORD_JOB_INVOICE", summary: search.Summary.GROUP }));
}
var gst = searchResult.getValue({ name: "custrecord_service_gst", join: "CUSTRECORD_JOB_SERVICE", summary: search.Summary.GROUP });
if (isNullorEmpty(searchResult.getValue({ name: "custentity_admin_fees", join: "CUSTRECORD_JOB_CUSTOMER", summary: search.Summary.GROUP }))) {
var admin_fees = 0.0;
} else {
var admin_fees = parseFloat(searchResult.getValue({ name: "custentity_admin_fees", join: "CUSTRECORD_JOB_CUSTOMER", summary: search.Summary.GROUP }));
}
var invoice_custom = searchResult.getValue({ name: "custrecord_job_invoice_custom", join: null, summary: search.Summary.GROUP });
var customer_partner = searchResult.getValue({ name: "partner", join: "CUSTRECORD_JOB_CUSTOMER", summary: search.Summary.GROUP });
if (isNullorEmpty(invoice_custom)) {
invoice_custom = '';
}
var zee_comm = parseFloat(searchResult.getValue({ name: 'formulapercent', join: null, summary: search.Summary.GROUP }));
if (companyName == 'B & R Enclosures Pty Ltd - Heathwood') {
log.debug({ title: 'service_id', details: service_id }); //569
log.debug({ title: 'service_text', details: service_text }); //569
log.debug({ title: 'package_id', details: package_id }); //569
log.debug({ title: 'package_single_line', details: package_single_line }); //1
log.debug({ title: 'package_period', details: package_period }); //1
log.debug({ title: 'package_fix_rate', details: package_fix_rate }); //9
log.debug({ title: 'service_type', details: service_type }); //9
}
zee_comm_array[zee_comm_array.length] = zee_comm;
if (countCustomers == 0) {
if (isNullorEmpty(package_id)) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (isNullorEmpty(invoiceable) && service_category != '1')) {
// var service_type = nlapiLookupField('customrecord_service', service_id, 'custrecord_service');
if (service_type == 22) {
admin_fees_result = true;
}
var total_per_line = (service_rate * (service_qty + extra_qty))
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
}
} else {
if (package_single_line == '1') {
// var service_type = nlapiLookupField('customrecord_service', service_id, 'custrecord_service');
if (service_type == 17) {
single_line_discount = true;
var total_per_line = (service_rate * (service_qty + extra_qty))
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
} else {
service_unique_count++;
if (package_period != 3) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (inv_if_incomplete == '1')) {
service_count += (service_qty + extra_qty);
}
} else {
service_count = 1;
}
}
} else {
if (service_type == 17) {
single_line_discount = true;
}
if (single_line_discount == true) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (isNullorEmpty(invoiceable) && service_category != '1')) {
var total_per_line = (service_rate * (service_qty + extra_qty));
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
}
} else {
service_unique_count++;
if (package_period != 3) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (inv_if_incomplete == '1')) {
service_count += (service_qty + extra_qty);
}
} else {
service_count = 1;
}
}
}
}
} else {
if (old_customer_id != customerInternalID) {
var customer_locked = '';
var lock_class = '';
if (single_line_discount == false) {
if (old_customer_name == 'B & R Enclosures Pty Ltd - Heathwood') {
log.audit({ title: 'service_count', details: service_count });
log.audit({ title: 'service_unique_count', details: service_unique_count });
}
if (service_count > 1) {
service_count = service_count / service_unique_count;
}
if (old_customer_name == 'B & R Enclosures Pty Ltd - Heathwood') {
log.audit({ title: 'service_count', details: service_count });
log.audit({ title: 'total_per_customer', details: total_per_customer });
log.audit({ title: 'old_package_fix_rate', details: old_package_fix_rate });
log.audit({ title: 'zee_comm', details: zee_comm });
}
total_per_customer = total_per_customer + ((old_package_fix_rate * service_count) * 1.1);
total_comm_per_customer = total_comm_per_customer + (((zee_comm * ((old_package_fix_rate * service_count))) / 100) * 1.1);
}
var unique_zee_comm_array = [];
unique_zee_comm_array = zee_comm_array.filter(function(elem, index, self) {
return index == self.indexOf(elem);
});
var min_zee_comm = Math.min(unique_zee_comm_array);
if (!isNullorEmpty(old_admin_fess) && admin_fees_result == false && isNullorEmpty(old_date_reviewed)) {
total_per_customer = total_per_customer + (old_admin_fess * 1.1);
total_comm_per_customer = total_comm_per_customer + (((min_zee_comm * (old_admin_fess)) / 100) * 1.1);
}
if (old_customer_name == 'B & R Enclosures Pty Ltd - Heathwood') {
log.debug({ title: 'total_per_customer for details: customer: ' + old_customer_name, details: total_per_customer });
// if(old_customer_id == 518069){
log.audit({ title: 'invoiced', details: invoiced });
log.audit({ title: 'old_invoice_custom', details: old_invoice_custom });
log.audit({ title: 'old_invoice_total', details: old_invoice_total });
log.audit({ title: 'total_per_customer', details: total_per_customer });
}
if (invoiced == true) {
if (isNullorEmpty(old_sc_ID)) {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_customer_id + '" target="_blank"><p style="text-align:left;">' + old_ID + '</p></a></td><td><p style="text-align:left;">' + old_customer_name + '</p></td>';
} else {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_sc_ID + '" target="_blank"><p style="text-align:left;">' + old_sc_entity_id + '</p></a></td><td><p style="text-align:left;">' + old_sc_company_name + '</p></td>';
}
if (old_invoice_custom == 2 || isNullorEmpty(old_invoice_custom)) {
inlineQty += '<td><button type="button" id="invoice_customer" value=' + old_customer_id + ';\'yes\';' + old_sc_ID + ' onclick="" class="form-control btn btn-success active invoice_customer ">INVOICED <span class="glyphicon glyphicon-lock"></span></button></td>';
} else {
inlineQty += '<td><button type="button" id="invoice_customer" value=' + old_customer_id + ';\'yes\';' + old_sc_ID + ' onclick="" class="form-control btn btn-default invoice_customer active">CUSTOM INVOICE <span class="glyphicon glyphicon-lock"></span></button></td>';
}
if (roundTwoDec(total_per_customer) == roundTwoDec(old_invoice_total)) {
inlineQty += '<td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_per_customer).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td>';
if (isNullorEmpty(old_invoice_id)) {
inlineQty += '<td>NO INVOICE</td></tr>';
} else {
inlineQty += '<td><a href="' + baseURL + '/app/accounting/transactions/custinvc.nl?id=' + old_invoice_id + '" target="_blank">' + old_invoice_text + '</a></td></tr>';
}
} else {
inlineQty += '<td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (old_invoice_total).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td>';
if (isNullorEmpty(old_invoice_id)) {
inlineQty += '<td>NO INVOICE</td></tr>';
} else {
inlineQty += '<td><a href="' + baseURL + '/app/accounting/transactions/custinvc.nl?id=' + old_invoice_id + '" target="_blank">' + old_invoice_text + '</a></td></tr>';
}
}
} else if (reviewed == true) {
if (isNullorEmpty(old_sc_ID)) {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_customer_id + '" target="_blank"><p style="text-align:left;">' + old_ID + '</p></a></td><td><p style="text-align:left;">' + old_customer_name + '</p></td><td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'yes\';' + old_sc_ID + '" onclick="" class="form-control btn btn-info invoice_customer"><b>FINALISED</b></button></td>';
} else {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_sc_ID + '" target="_blank"><p style="text-align:left;">' + old_sc_entity_id + '</p></a></td><td><p style="text-align:left;">' + old_sc_company_name + '</p></td><td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'yes\';' + old_sc_ID + '" onclick="" class="form-control btn btn-info invoice_customer"><b>FINALISED</b></button></td>';
}
inlineQty += '<td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_per_customer).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td><td>' + old_invoice_id + '</td></tr>';
} else if (edit == true) {
if (isNullorEmpty(old_sc_ID)) {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_customer_id + '" target="_blank"><p style="text-align:left;">' + old_ID + '</p></a></td><td><p style="text-align: left;">' + old_customer_name + '</p></td>';
} else {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_sc_ID + '" target="_blank"><p style="text-align:left;">' + old_sc_entity_id + '</p></a></td><td><p style="text-align: left;">' + old_sc_company_name + '</p></td>';
}
inlineQty += '<td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'' + customer_locked + '\';' + old_sc_ID + '" onclick="" class="form-control btn btn-primary invoice_customer">EDIT <span class="' + lock_class + '"></span></button></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" style="text-align:right;" value="' + (total_per_customer).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" style="text-align:right;" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td><td>' + old_invoice_id + '</td></tr>';
} else {
if (isNullorEmpty(old_sc_ID)) {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_customer_id + '" target="_blank"><p style="text-align:left;">' + old_ID + '</p></a></td><td><p style="text-align: left;">' + old_customer_name + '</p></td>';
} else {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_sc_ID + '" target="_blank"><p style="text-align:left;">' + old_sc_entity_id + '</p></a></td><td><p style="text-align: left;">' + old_sc_company_name + '</p></td>';
}
inlineQty += '<td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'' + customer_locked + '\';' + old_sc_ID + '" onclick="" class="form-control btn btn-danger invoice_customer">REVIEW <span class="' + lock_class + '"></span></button> </td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" style="text-align:right;" value="' + (total_per_customer).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" style="text-align:right;" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td><td>' + old_invoice_id + '</td></tr>';
}
total_monthly_invoice += total_per_customer;
total_monthly_comm += total_comm_per_customer;
total_per_customer = 0.0;
total_comm_per_customer = 0.0;
reviewed = false;
edit = null;
invoiced = false;
single_line_discount = false;
service_count = 0;
service_unique_count = 0;
admin_fees_result = false;
zee_comm_array = [];
if (isNullorEmpty(package_id)) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (isNullorEmpty(invoiceable) && service_category != '1')) {
// var service_type = nlapiLookupField('customrecord_service', service_id, 'custrecord_service');
if (service_type == 22) {
admin_fees_result = true;
}
var total_per_line = (service_rate * (service_qty + extra_qty))
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
}
} else {
if (package_single_line == '1') {
// var service_type = nlapiLookupField('customrecord_service', service_id, 'custrecord_service');
if (service_type == 17) {
single_line_discount = true;
var total_per_line = (service_rate * (service_qty + extra_qty))
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
} else {
service_unique_count++;
if (package_period != 3) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (inv_if_incomplete == '1')) {
service_count += (service_qty + extra_qty);
}
} else {
service_count = 1;
}
}
} else {
if (service_type == 17) {
single_line_discount = true;
}
if (single_line_discount == true) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (isNullorEmpty(invoiceable) && service_category != '1')) {
var total_per_line = (service_rate * (service_qty + extra_qty));
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
}
} else {
service_unique_count++;
if (package_period != 3) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (inv_if_incomplete == '1')) {
service_count += (service_qty + extra_qty);
}
} else {
service_count = 1;
}
}
}
}
} else {
if (old_sc_ID != specialCustomerInternalID) {
if (old_customer_name == 'B & R Enclosures Pty Ltd - Heathwood') {
log.debug({ title: 'Inside Special Customer' });
}
var customer_locked = '';
var lock_class = '';
if (single_line_discount == false) {
if (service_count > 1) {
service_count = service_count / service_unique_count;
}
total_per_customer = total_per_customer + ((old_package_fix_rate * service_count) * 1.1);
total_comm_per_customer = total_comm_per_customer + (((zee_comm * ((old_package_fix_rate * service_count))) / 100) * 1.1);
}
var unique_zee_comm_array = [];
unique_zee_comm_array = zee_comm_array.filter(function(elem, index, self) {
return index == self.indexOf(elem);
});
var min_zee_comm = Math.min(unique_zee_comm_array);
if (!isNullorEmpty(old_admin_fess) && admin_fees_result == false && isNullorEmpty(old_date_reviewed)) {
total_per_customer = total_per_customer + (old_admin_fess * 1.1);
total_comm_per_customer = total_comm_per_customer + (((min_zee_comm * (old_admin_fess)) / 100) * 1.1);
}
// log.debug({ title: 'SC - details: total_per_customer } for customer: ' + old_sc_name, total_per_customer);
if (invoiced == true) {
if (isNullorEmpty(old_sc_ID)) {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_customer_id + '" target="_blank"><p style="text-align:left;">' + old_ID + '</p></a></td><td><p style="text-align:left;">' + old_customer_name + '</p></td>';
} else {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_sc_ID + '" target="_blank"><p style="text-align:left;">' + old_sc_entity_id + '</p></a></td><td><p style="text-align:left;">' + old_sc_company_name + '</p></td>';
}
if (old_invoice_custom == 2 || isNullorEmpty(old_invoice_custom)) {
inlineQty += '<td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'yes\'" onclick="" class="form-control btn btn-success active invoice_customer ">INVOICED <span class="glyphicon glyphicon-lock"></span></button></td>';
} else {
inlineQty += '<td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'yes\'" onclick="" class="form-control btn btn-default invoice_customer active">CUSTOM INVOICE <span class="glyphicon glyphicon-lock"></span></button></td>';
}
if (roundTwoDec(total_per_customer) == roundTwoDec(old_invoice_total)) {
inlineQty += '<td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_per_customer).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td>';
if (isNullorEmpty(old_invoice_id)) {
inlineQty += '<td>NO INVOICE</td></tr>';
} else {
inlineQty += '<td><a href="' + baseURL + '/app/accounting/transactions/custinvc.nl?id=' + old_invoice_id + '" target="_blank">' + old_invoice_text + '</a></td></tr>';
}
} else {
inlineQty += '<td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (old_invoice_total).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td>';
if (isNullorEmpty(old_invoice_id)) {
inlineQty += '<td>NO INVOICE</td></tr>';
} else {
inlineQty += '<td><a href="' + baseURL + '/app/accounting/transactions/custinvc.nl?id=' + old_invoice_id + '" target="_blank">' + old_invoice_text + '</a></td></tr>';
}
}
} else if (reviewed == true) {
if (isNullorEmpty(old_sc_ID)) {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_customer_id + '" target="_blank"><p style="text-align:left;">' + old_ID + '</p></a></td><td><p style="text-align:left;">' + old_customer_name + '</p></td><td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'yes\';' + old_sc_ID + '" onclick="" class="form-control btn btn-info invoice_customer"><b>FINALISED </b></button></td>';
} else {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_sc_ID + '" target="_blank"><p style="text-align:left;">' + old_sc_entity_id + '</p></a></td><td><p style="text-align:left;">' + old_sc_company_name + '</p></td><td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'yes\';' + old_sc_ID + '" onclick="" class="form-control btn btn-info invoice_customer"><b>FINALISED </b></button></td>';
}
inlineQty += '<td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_per_customer).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td><td>' + old_invoice_id + '</td></tr>';
} else if (edit == true) {
if (isNullorEmpty(old_sc_ID)) {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_customer_id + '" target="_blank"><p style="text-align:left;">' + old_ID + '</p></a></td><td><p style="text-align: left;">' + old_customer_name + '</p></td>';
} else {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_sc_ID + '" target="_blank"><p style="text-align:left;">' + old_sc_entity_id + '</p></a></td><td><p style="text-align: left;">' + old_sc_company_name + '</p></td>';
}
inlineQty += '<td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'' + customer_locked + '\';' + old_sc_ID + '" onclick="" class="form-control btn btn-primary invoice_customer">EDIT <span class="' + lock_class + '"></span></button></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" style="text-align:right;" value="' + (total_per_customer).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" style="text-align:right;" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td><td>' + old_invoice_id + '</td></tr>';
} else {
if (isNullorEmpty(old_sc_ID)) {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_customer_id + '" target="_blank"><p style="text-align:left;">' + old_ID + '</p></a></td><td><p style="text-align: left;">' + old_customer_name + '</p></td>';
} else {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_sc_ID + '" target="_blank"><p style="text-align:left;">' + old_sc_entity_id + '</p></a></td><td><p style="text-align: left;">' + old_sc_company_name + '</p></td>';
}
inlineQty += '<td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'' + customer_locked + '\';' + old_sc_ID + '" onclick="" class="form-control btn btn-danger invoice_customer">REVIEW <span class="' + lock_class + '"></span></button> </td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" style="text-align:right;" value="' + (total_per_customer).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" style="text-align:right;" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td><td>' + old_invoice_id + '</td></tr>';
}
total_monthly_invoice += total_per_customer;
total_monthly_comm += total_comm_per_customer;
total_per_customer = 0.0;
total_comm_per_customer = 0.0;
reviewed = false;
edit = null;
invoiced = false;
single_line_discount = false;
service_count = 0;
service_unique_count = 0;
admin_fees_result = false;
zee_comm_array = [];
if (isNullorEmpty(package_id)) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (isNullorEmpty(invoiceable) && service_category != '1')) {
// var service_type = nlapiLookupField('customrecord_service', service_id, 'custrecord_service');
if (service_type == 22) {
admin_fees_result = true;
}
var total_per_line = (service_rate * (service_qty + extra_qty))
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
}
} else {
if (package_single_line == '1') {
// var service_type = nlapiLookupField('customrecord_service', service_id, 'custrecord_service');
if (service_type == 17) {
single_line_discount = true;
var total_per_line = (service_rate * (service_qty + extra_qty))
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
} else {
if (package_period != 3) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (inv_if_incomplete == '1')) {
service_count += (service_qty + extra_qty);
}
} else {
service_count = 1;
}
}
} else {
if (service_type == 17) {
single_line_discount = true;
}
if (single_line_discount == true) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (isNullorEmpty(invoiceable) && service_category != '1')) {
var total_per_line = (service_rate * (service_qty + extra_qty));
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
}
} else {
if (package_period != 3) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (inv_if_incomplete == '1')) {
service_count += (service_qty + extra_qty);
}
} else {
service_count = 1;
}
}
}
}
} else if (old_service_id != service_id) {
if (old_customer_name == 'B & R Enclosures Pty Ltd - Heathwood') {
log.debug({ title: 'Inside New Services', details: old_service_text });
}
if (old_package_id != package_id) {
if (old_customer_name == 'B & R Enclosures Pty Ltd - Heathwood') {
log.audit({ title: 'End of Packages'});
log.audit({ title: 'service_count', details: service_count });
log.audit({ title: 'service_unique_count', details: service_unique_count });
log.audit({ title: 'total_per_customer', details: total_per_customer });
log.audit({ title: 'total_comm_per_customer', details: total_comm_per_customer });
}
if (single_line_discount == false) {
if (service_count > 1) {
service_count = service_count / service_unique_count;
}
total_per_customer = total_per_customer + ((old_package_fix_rate * service_count) * 1.1);
total_comm_per_customer = total_comm_per_customer + (((zee_comm * ((old_package_fix_rate * service_count))) / 100) * 1.1);
}
single_line_discount = false;
service_count = 0;
service_unique_count = 0;
if (old_customer_name == 'B & R Enclosures Pty Ltd - Heathwood') {
log.audit({ title: 'End of Packages' });
log.audit({ title: 'total_per_customer', details: total_per_customer });
log.audit({ title: 'total_comm_per_customer', details: total_comm_per_customer });
}
}
service_unique_count++;
if (isNullorEmpty(package_id)) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (isNullorEmpty(invoiceable) && service_category != '1')) {
if (old_customer_name == 'B & R Enclosures Pty Ltd - Heathwood') {
log.audit({ title: 'Inside Non Packages Invoiceable Yes or Status Completed or Extras' });
log.audit({ title: 'total_comm_per_customer', details: total_comm_per_customer });
log.audit({ title: 'total_per_customer', details: total_per_customer });
log.audit({ title: 'invoiceable', details: invoiceable });
log.audit({ title: 'jobGroupStatus', details: jobGroupStatus });
log.audit({ title: 'service_category', details: service_category });
}
// var service_type = nlapiLookupField('customrecord_service', service_id, 'custrecord_service');
if (service_type == 22) {
admin_fees_result = true;
}
var total_per_line = (service_rate * (service_qty + extra_qty));
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
}
} else {
if (package_single_line == '1') {
if (old_customer_name == 'B & R Enclosures Pty Ltd - Heathwood') {
log.debug({ title: 'Package Single Line is 1' });
}
if (service_type == 17) {
single_line_discount = true;
var total_per_line = (service_rate * (service_qty + extra_qty))
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
} else {
if (package_period != 3) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (inv_if_incomplete == '1')) {
service_count += (service_qty + extra_qty);
}
} else {
service_count = 1;
}
}
if (old_customer_name == 'B & R Enclosures Pty Ltd - Heathwood') {
log.debug({ title: 'Package Single Line is 1. Service Count: ', details: service_count });
}
} else {
if (old_customer_name == 'B & R Enclosures Pty Ltd - Heathwood') {
log.debug({ title: 'Package Single Line is 0' });
}
if (service_type == 17) {
single_line_discount = true;
}
if (single_line_discount == true) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (isNullorEmpty(invoiceable) && service_category != '1')) {
var total_per_line = (service_rate * (service_qty + extra_qty));
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
}
} else {
if (package_period != 3) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (inv_if_incomplete == '1')) {
service_count += (service_qty + extra_qty);
}
} else {
service_count = 1;
}
}
}
}
} else {
if (old_customer_name == 'B & R Enclosures Pty Ltd - Heathwood') {
log.debug({ title: 'Last Extra' });
}
if (old_package_id != package_id) {
if (single_line_discount == false) {
if (service_count > 1 && service_unique_count != 0) {
service_count = service_count / service_unique_count;
}
total_per_customer = total_per_customer + ((old_package_fix_rate * service_count) * 1.1);
total_comm_per_customer = total_comm_per_customer + (((zee_comm * ((old_package_fix_rate * service_count))) / 100) * 1.1);
}
single_line_discount = false;
service_count = 0;
service_unique_count = 0;
}
service_unique_count++;
if (isNullorEmpty(package_id)) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (isNullorEmpty(invoiceable) && service_category != '1')) {
var total_per_line = (service_rate * (service_qty + extra_qty));
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
}
} else {
if (old_package_single_line == '1') {
if (service_type == 17) {
single_line_discount = true;
var total_per_line = (service_rate * (service_qty + extra_qty));
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
} else {
// service_unique_count++;
if (package_period != 3) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (inv_if_incomplete == '1')) {
service_count += (service_qty + extra_qty);
}
} else {
service_count = 1;
}
}
} else {
if (single_line_discount == true) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1')) {
var total_per_line = (service_rate * (service_qty + extra_qty));
if (gst != 'No') {
total_per_customer = total_per_customer + (total_per_line + (total_per_line * global_gst));
total_comm_per_customer = total_comm_per_customer + ((zee_comm * (total_per_line + (total_per_line * global_gst))) / 100);
} else {
total_per_customer = (total_per_customer + total_per_line);
total_comm_per_customer = total_comm_per_customer + ((zee_comm * total_per_line) / 100);
}
}
} else {
// service_unique_count++;
if (package_period != 3) {
if (invoiceable == 'Yes' || (isNullorEmpty(invoiceable) && jobGroupStatus == '1') || (inv_if_incomplete == '1')) {
service_count += (service_qty + extra_qty);
}
} else {
service_count = 1;
}
}
}
}
}
}
}
old_customer_id = customerInternalID;
old_service_id = service_id;
old_service_type = service_type;
old_service_rate = service_rate;
old_service_qty = service_qty;
old_extra_qty = extra_qty;
old_customer_name = companyName;
old_ID = ID;
old_service_text = service_text;
old_package_id = package_id;
old_package_single_line = package_single_line;
old_package_period = package_period;
old_package_fix_rate = package_fix_rate;
old_invoice_id = invoice_id;
old_invoice_text = invoice_text;
old_invoiceable = invoiceable;
old_jobGroupStatus = jobGroupStatus;
old_admin_fess = admin_fees;
old_invoice_total = invoice_total;
old_invoice_custom = invoice_custom;
old_customer_partner = customer_partner;
old_date_reviewed = dateReviewed;
old_sc_ID = specialCustomerInternalID;
old_sc_name = specialCustomerName;
old_sc_entity_id = scID;
old_sc_company_name = specialCompanyName;
if (!isNullorEmpty(date_invoiced)) {
invoiced = true;
invoiced_count++;
} else if (!isNullorEmpty(date_inv_finalised)) {
reviewed = true;
reviewed_count++;
}
if (!isNullorEmpty(date_reviewed) && edit != false) {
edit = true;
edit_count++;
} else {
edit = false;
}
countCustomers++;
return true;
});
if (countCustomers > 0) {
var admin_fess = search.lookupFields({
type: 'customer',
id: old_customer_id,
columns: 'custentity_admin_fees'
});
var customer_locked = '';
var lock_class = '';
var unique_zee_comm_array = [];
unique_zee_comm_array = zee_comm_array.filter(function(elem, index, self) {
return index == self.indexOf(elem);
});
var min_zee_comm = Math.min(unique_zee_comm_array);
if (!isNullorEmpty(old_admin_fess) && admin_fees_result == false && isNullorEmpty(old_date_reviewed)) {
total_per_customer = total_per_customer + (old_admin_fess * 1.1);
total_comm_per_customer = total_comm_per_customer + (((min_zee_comm * (old_admin_fess)) / 100) * 1.1);
}
if (invoiced == true) {
if (isNullorEmpty(old_sc_ID)) {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_customer_id + '" target="_blank"><p style="text-align:left;">' + old_ID + '</p></a></td><td><p style="text-align:left;">' + old_customer_name + '</p></td>';
} else {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_sc_ID + '" target="_blank"><p style="text-align:left;">' + old_sc_entity_id + '</p></a></td><td><p style="text-align:left;">' + old_sc_company_name + '</p></td>';
}
if (old_invoice_custom == 2 || isNullorEmpty(old_invoice_custom)) {
inlineQty += '<td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'yes\';' + old_sc_ID + '" onclick="" class="form-control btn btn-success active invoice_customer ">INVOICED <span class="glyphicon glyphicon-lock"></span></button></td>';
} else {
inlineQty += '<td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'yes\';' + old_sc_ID + '" onclick="" class="form-control btn btn-default invoice_customer active">CUSTOM INVOICE <span class="glyphicon glyphicon-lock"></span></button></td>';
}
if (roundTwoDec(total_per_customer) == roundTwoDec(old_invoice_total)) {
inlineQty += '<td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_per_customer).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td>';
if (isNullorEmpty(old_invoice_id)) {
inlineQty += '<td>NO INVOICE</td></tr>';
} else {
inlineQty += '<td><a href="' + baseURL + '/app/accounting/transactions/custinvc.nl?id=' + old_invoice_id + '" target="_blank">' + old_invoice_text + '</a></td></tr>';
}
} else {
inlineQty += '<td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (old_invoice_total).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td>';
if (isNullorEmpty(old_invoice_id)) {
inlineQty += '<td>NO INVOICE</td></tr>';
} else {
inlineQty += '<td><a href="' + baseURL + '/app/accounting/transactions/custinvc.nl?id=' + old_invoice_id + '" target="_blank">' + old_invoice_text + '</a></td></tr>';
}
}
} else if (reviewed == true) {
if (isNullorEmpty(old_sc_ID)) {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_customer_id + '" target="_blank"><p style="text-align:left;">' + old_ID + '</p></a></td><td><p style="text-align:left;">' + old_customer_name + '</p></td><td><button type="button" id="invoice_customer" value="' + old_customer_id + ',\'yes\', ' + old_sc_ID + '" onclick="" class="form-control btn btn-info invoice_customer"><b>FINALISED </b></button></td>';
} else {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_sc_ID + '" target="_blank"><p style="text-align:left;">' + old_sc_entity_id + '</p></a></td><td><p style="text-align:left;">' + old_sc_company_name + '</p></td><td><button type="button" id="invoice_customer" value="' + old_customer_id + ',\'yes\', ' + old_sc_ID + '" onclick="" class="form-control btn btn-info invoice_customer"><b>FINALISED </b></button></td>';
}
inlineQty += '<td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_per_customer).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" style="text-align:right;" class="form-control total_monthly_invoice" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td><td>' + old_invoice_id + '</td></tr>';
} else if (edit == true) {
if (isNullorEmpty(old_sc_ID)) {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_customer_id + '" target="_blank"><p style="text-align:left;">' + old_ID + '</p></a></td><td><p style="text-align: left;">' + old_customer_name + '</p></td>';
} else {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_sc_ID + '" target="_blank"><p style="text-align:left;">' + old_sc_entity_id + '</p></a></td><td><p style="text-align: left;">' + old_sc_company_name + '</p></td>';
}
inlineQty += '<td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'' + customer_locked + '\';' + old_sc_ID + '" onclick="" class="form-control btn btn-primary invoice_customer">EDIT <span class="' + lock_class + '"></span></button></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" style="text-align:right;" value="' + (total_per_customer).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" style="text-align:right;" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td><td>' + old_invoice_id + '</td></tr>';
} else {
if (isNullorEmpty(old_sc_ID)) {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_customer_id + '" target="_blank"><p style="text-align:left;">' + old_ID + '</p></a></td><td><p style="text-align: left;">' + old_customer_name + '</p></td>';
} else {
inlineQty += '<tr><td><a href="' + baseURL + '/app/common/entity/custjob.nl?id=' + old_sc_ID + '" target="_blank"><p style="text-align:left;">' + old_sc_entity_id + '</p></a></td><td><p style="text-align: left;">' + old_sc_company_name + '</p></td>';
}
inlineQty += '<td><button type="button" id="invoice_customer" value="' + old_customer_id + ';\'' + customer_locked + '\';' + old_sc_ID + '" onclick="" class="form-control btn btn-danger invoice_customer">REVIEW <span class="' + lock_class + '"></span></button> </td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" style="text-align:right;" value="' + (total_per_customer).toFixed(2) + '" readonly /></div></td><td><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" style="text-align:right;" value="' + (total_comm_per_customer).toFixed(2) + '" readonly /></div></td><td>' + old_invoice_id + '</td></tr>';
}
total_monthly_invoice += total_per_customer;
total_monthly_comm += total_comm_per_customer;
} else {
inlineQty += '<tr><td></td><td></td><td><b>NO CUSTOMERS TO REVIEW</b></td><td></td><td></td><td></td></tr>';
}
inlineQty += '</tbody>';
inlineQty += '</table></div><br/>';
inlinehtml2 += '<br/><label>Total Exp Invoice Amount</label><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_invoice" value="' + (total_monthly_invoice).toFixed(2) + '" readonly /></div>';
inlinehtml2 += '<label>Total Exp Distribution Amount</label><div class="input-group"><span class="input-group-addon">$</span><input type="number" class="form-control total_monthly_comm" value="' + (total_monthly_comm).toFixed(2) + '" readonly /></div>';
inlinehtml2 += '<div><button type="button" id="dailyrevenue" value="DAILY REVENUE" class="form-control btn btn-primary" style="margin-top: 10px; background-color: #379E8F">Daily Revenue</button></div>';
var edit_progress = 0.0;
var remaining_progress = 0.0;
var reviewed_progress = 0.0;
var invoiced_progress = 0.0;
edit_progress = (edit_count / countCustomers) * 100;
remaining_progress = ((countCustomers - edit_count) / countCustomers) * 100;
reviewed_progress = (reviewed_count / countCustomers) * 100;
invoiced_progress = (invoiced_count / countCustomers) * 100;
if (edit_progress > 0.00 && edit_progress < 100.00) {
inlinehtml2 += '</br><label>Review Progress</label><div class="progress"><div class="progress-bar" style="width: ' + edit_progress + '%">' + edit_progress.toFixed(2) + '% </div><div class="progress-bar progress-bar-danger" style="width: ' + remaining_progress + '%">' + remaining_progress.toFixed(2) + '% (Remaining)</div></div>';
}
if (reviewed_progress > 0.00 && reviewed_progress < 100.00) {
inlinehtml2 += '</br><label>Reviewed Progress</label><div class="progress"><div class="progress-bar progress-bar-info" style="width: ' + reviewed_progress + '%">' + reviewed_progress.toFixed(2) + '% </div></div>';
}
if (invoiced_progress > 0.00 && invoiced_progress < 100.00) {
inlinehtml2 += '</br><label>Invoiced Progress</label><div class="progress"><div class="progress-bar progress-bar-success" style="width: ' + invoiced_progress + '%">' + invoiced_progress.toFixed(2) + '%</div></div></div>';
}
form.addField({
id: 'custpage_html2',
label: 'inlinehtml',
type: ui.FieldType.INLINEHTML
}).updateLayoutType({
layoutType: ui.FieldLayoutType.OUTSIDEABOVE,
padding: 1
}).defaultValue = inlinehtml2;
form.addField({
id: 'preview_table',
label: 'preview_table',
type: ui.FieldType.INLINEHTML
}).defaultValue = inlineQty;
form.addField({
id: 'partner',
type: ui.FieldType.TEXT,
label: 'Partner'
}).updateDisplayType({
displayType: ui.FieldDisplayType.HIDDEN
}).defaultValue = zee;
if (countCustomers == countTotalJobsInvoiceable) {
startFinalize = true;
}
if (countCustomers == edit_count && countCustomers != 0) {
var button = finalise_date();
if (button == true || role == 3 || role == 1032 || zee == 6 || zee == 425904) {
//WS Edit: should not be && on invoiced_count
if (reviewed_count > 0 || invoiced_count == countCustomers) {
//DONT SHOW FINALISE BUTTON
} else {
if (role == 3) {
form.addSubmitButton({ label: 'FINALISE' });
form.addButton({ id: 'run_finalise', label: 'RUN FINALISE SCRIPT', functionName: 'onclick_Finalise()' });
} else {
form.addSubmitButton({ label: 'FINALISE' });
form.addButton({ id: 'finalise', label: 'FINALISE', functionName: 'onclick_Finalise()' });
}
}
}
} else if (edit_count == 0 && countCustomers != 0) {
form.addButton({ id: 'cust_back1', label: 'START REVIEW ', functionName: 'onclickContinueReview()' });
} else if (edit_count > 0 && reviewed_count == 0) {
form.addButton({ id: 'cust_back1', label: 'CONTINUE REVIEW ', functionName: 'onclickContinueReview()' });
}
if (role == 3) {
form.addSubmitButton({ label: 'FINALISE' });
form.addButton({ id: 'run_finalise', label: 'RUN FINALISE SCRIPT', functionName: 'onclick_Finalise()' });
}
form.clientScriptFileId = 4798851; //4736989; // SB = 4736989
context.response.writePage(form);
var end_time = Date.now();
log.debug({ title: 'loading_time', details: end_time - start_time });
} else {
var partner = context.request.parameters.partner;
var start_date = context.request.parameters.start_date;
var end_date = context.request.parameters.end_date;
/**
* [params description] - Paramters that needs to be passed to the scheduled script to set the date Invoiced
* @type {Object}
*/
var params = {
custscript_partner: partner,
custscript_startdate: start_date,
custscript_enddate: end_date
}
/**
* [status description] - Schedule Script to set the date Invoiced for all the jobs associated to the franchisee for that invoicing period.
*/
if (role == 3) {
for (var x = 1; x <= 10; x++) {
var status = task.create({
taskType: task.TaskType.SCHEDULED_SCRIPT,
deploymentId: 'customdeploy' + x,
params: params,
scriptId: 'customscript_sc_date_inv_finalised',
});
status.submit();
if (status == 'QUEUED') {
break;
}
}
}
// nlapiSendEmail(112209, ['PI:EMAIL:efpyi@example.comEND_PI'], 'Invoicing Complete: ' + partner, null, null);
var params = new Array();
params['custevent_invoicing_complete'] = 'T';
redirect.toRecord({
id: 'task',
type: null,
isEditMode: true,
parameters: params
});
}
}
function service_start_end_date(date_finalised) {
var split_date = date_finalised.split('/');
var date = new Date();
var firstDay = new Date(date.getFullYear(), parseInt(split_date[1]) - 1, 1);
var lastDay = new Date(date.getFullYear(), split_date[1], 0);
var service_range = [];
service_range[0] = format.format({
value: firstDay,
type: format.Type.DATE
});
service_range[1] = format.format({
value: lastDay,
type: format.Type.DATE
});
return service_range;
}
/**
* [getDate description] - To get the current date (Suitlet)
* @return {string} String of the current date
*/
function getDate() {
var date = new Date();
if (date.getHours() > 6) {
date.setDate(date.getDate() + 1);
}
date = format.format({
value: date,
type: format.Type.DATE
});
return date;
}
//To check if todays date falls between the below criteria.
function finalise_date() {
var date = new Date();
if (date.getHours() > 6) {
date.setDate(date.getDate() + 1);
}
var month = date.getMonth(); //Months 0 - 11
var today = date.getDate();
var year = date.getFullYear();
var lastDay = new Date(year, (month + 1), 0);
if (lastDay.getDay() == 0) {
lastDay.setDate(lastDay.getDate() - 2);
} else if (lastDay.getDay() == 6) {
lastDay.setDate(lastDay.getDate() - 1);
}
var lastWorkingDay = lastDay.getDate();
lastDay.setDate(lastDay.getDate() + 5);
var button = false;
//If allocator run on the first day of the month, it takes the last month as the filter
if (lastWorkingDay == today || today <= lastDay.getDate()) {
button = true;
}
return button;
}
// Get the previous month first and last day
function start_end_date() {
var date = new Date();
var month = date.getMonth(); //Months 0 - 11
var day = date.getDate();
var year = date.getFullYear();
if (day == 1 || day == 2 || day == 3 || day == 4 || day == 5) {
if (month == 0) {
month = 11;
year = year - 1
} else {
month = month - 1;
}
}
var firstDay = new Date(year, (month), 1);
var lastDay = new Date(year, (month + 1), 0);
var service_range = [];
service_range[0] = format.format({
value: firstDay,
type: format.Type.DATE
});
service_range[1] = format.format({
value: lastDay,
type: format.Type.DATE
});
return service_range;
}
function isNullorEmpty(strVal) {
return (strVal == null || strVal == '' || strVal == 'null' || strVal == undefined || strVal == 'undefined' || strVal == '- None -');
}
return {
onRequest: onRequest
};
}); |
/**
* @NApiVersion 2.0
* @NScriptType MapReduceScript
*/
define(['N/record', 'N/search', 'N/email', 'N/runtime'],
/**
* @param{record} record
* @param{search} search
*/
function(record, search, email, runtime){
/**
* Defines the function that is executed at the beginning of the map/reduce process and generates the input data.
* @param {Object} inputContext
* @param {boolean} inputContext.isRestarted - Indicates whether the current invocation of this function is the first
* invocation (if true, the current invocation is not the first invocation and this function has been restarted)
* @param {Object} inputContext.ObjectRef - Object that references the input data
* @typedef {Object} ObjectRef
* @property {string|number} ObjectRef.id - Internal ID of the record instance that contains the input data
* @property {string} ObjectRef.type - Type of the record instance that contains the input data
* @returns {Array|Object|Search|ObjectRef|File|Query} The input data to use in the map/reduce process
* @since 2015.2
*/
/*Global Variables*/
var departmentD;
var classD;
var locationD;
function getInputData(inputContext){
var loadSearch = search.load({
id: 'customsearch_time_entry_to_post'
});
return loadSearch;
}
/**
* Defines the function that is executed when the map entry point is triggered. This entry point is triggered automatically
* when the associated getInputData stage is complete. This function is applied to each key-value pair in the provided
* context.
* @param {Object} mapContext - Data collection containing the key-value pairs to process in the map stage. This parameter
* is provided automatically based on the results of the getInputData stage.
* @param {Iterator} mapContext.errors - Serialized errors that were thrown during previous attempts to execute the map
* function on the current key-value pair
* @param {number} mapContext.executionNo - Number of times the map function has been executed on the current key-value
* pair
* @param {boolean} mapContext.isRestarted - Indicates whether the current invocation of this function is the first
* invocation (if true, the current invocation is not the first invocation and this function has been restarted)
* @param {string} mapContext.key - Key to be processed during the map stage
* @param {string} mapContext.value - Value to be processed during the map stage
* @since 2015.2
*/
function map(mapContext) {
try {
var accountCr = runtime.getCurrentScript().getParameter("custscript_proj_var_acct");
var currentUser = 239241;
var currentUserEmail = 'rubykumari413@gmail.com'
var data = JSON.parse(mapContext.value);
//log.debug('data',data)
var id = data.id;
var empName = data.values.employee.value;
var custName = data.values.customer.value;
var jrnalMemo = data.values.memo;
var hours = data.values.hours;
log.debug('Time sheet enterted for - ',id)
hours = ''+hours.split(':')[0]+'.'+hours.split(':')[1]+'';
var timebillCheck = search.lookupFields({
type:'timebill',
id: id,
columns: ['isbillable']
});
var billCbk = timebillCheck['isbillable'];
var transactionCheck = search.lookupFields({
type:'employee',
id: empName,
columns: ['subsidiary','department','class','location','custentity_laborcost_usd']
});
var subsidaryD = transactionCheck['subsidiary'][0].value;
var subsidaryText = transactionCheck['subsidiary'][0].text;
try{
departmentD = transactionCheck['department'][0].value;
classD = transactionCheck['class'][0].value;
locationD = transactionCheck['location'][0].value;
}catch(e){
log.debug('e',e)
}
var labourCost = transactionCheck['custentity_laborcost_usd'];
var finalAmount = (Number(Number(hours)*Number(labourCost))).toFixed(2);
var finalLineMemo = 'Time Entry for '+subsidaryText+'; memo:'+jrnalMemo+'';
var jobCheck = search.lookupFields({
type:'job',
id: custName,
columns: ['currency','projectexpensetype']
});
var lvCurrency = jobCheck['currency'][0].value;
var accountDr = jobCheck['projectexpensetype'][0].value;
if(accountDr == '1'){accountDr = 913;}else if(accountDr == '2'){accountDr = 914;}else if(accountDr == -3){accountDr = 885;}else{accountDr = 884;}
/*
//// @@@@@@@@@@@@ Account Map @@@@@@@@@@@ ////
Direct Salary == 61190 Project Direct Salary (895/913)
Indirect Salary == Project Indirect Salary (896/914)
Overhead == Indirect Labor (885)
Regular == Direct Labor (884)
//// @@@@@@@@@@@@ Account Map END @@@@@@@@@@@ ////*/
//creating journal record
journalRecordCreate = record.create({
type: 'journalentry',
isDynamic: true
});
journalRecordCreate.setValue({
fieldId : 'subsidiary',
value : subsidaryD
});
journalRecordCreate.setValue({
fieldId : 'currency',
value : lvCurrency
});
journalRecordCreate.setValue({
fieldId : 'trandate',
value : new Date()
});
journalRecordCreate.setValue({
fieldId : 'approved',
value : true
});
journalRecordCreate.setValue({
fieldId : 'timebillflag',
value : 'T'
});
journalRecordCreate.setValue({
fieldId : 'custbody_sr_time_track_link',
value : id
});
var type = 'debit';
addLineDataOnJournalRecord(finalLineMemo,accountDr,finalAmount,type);
var type = 'credit';
addLineDataOnJournalRecord(finalLineMemo,accountCr,finalAmount,type);
try{
if(billCbk == false || billCbk == 'F' || billCbk == ''){
var journalRecordId = journalRecordCreate.save({
enableSourcing: true,
ignoreMandatoryFields: true
});
log.debug('journalRecordId',journalRecordId)
/*var rec = record.load({type:'timebill',id:id});
rec.setValue({fieldId:'transactionid',value:Number(journalRecordId)});
rec.setValue({fieldId:'posted',value:true});
var recordSubmit = rec.save()*/
var recordSubmit = record.submitFields({
type: 'timebill',
id: id,
values: {
'posted': 'T',
'transactionid':Number(journalRecordId)
},
options: {
enableSourcing: true,
ignoreMandatoryFields : true
}
});
log.debug('recordSubmit',recordSubmit)
}else{
log.debug('its charges')
}
}catch(journalRecordSubmitError){
record.submitFields({
type: 'timebill',
id: id,
values: {
'posted': 'F'
}
});
log.error({title:'Error in journal Creation: ', details:journalRecordSubmitError});
email.send({author: currentUser,
recipients: currentUserEmail,
subject: 'Error while submitting journal for Time sheet: '+id+'',
body: 'Hi,\n Error is:\n '+journalRecordSubmitError+''
});
}
}catch(e){
log.debug('Error', e);
}
}
function addLineDataOnJournalRecord(memo,account,ammount,type){
if(ammount != '' && ammount != undefined || ammount != null){
if(account != '' && account != undefined){
if(type == 'credit'){
var line = journalRecordCreate.getLineCount({
sublistId: 'line'
});
journalRecordCreate.selectLine({
sublistId: 'line',
line: line
});
journalRecordCreate.setCurrentSublistValue({
sublistId: 'line',
fieldId: 'account',
value: account
});
journalRecordCreate.setCurrentSublistValue({
sublistId: 'line',
fieldId: 'credit',
value: ammount
});
journalRecordCreate.setCurrentSublistValue({
sublistId: 'line',
fieldId: 'memo',
value: memo
});
try{
journalRecordCreate.setCurrentSublistValue({
sublistId: 'line',
fieldId: 'department',
value: departmentD
});
journalRecordCreate.setCurrentSublistValue({
sublistId: 'line',
fieldId: 'class',
value: classD
});
journalRecordCreate.setCurrentSublistValue({
sublistId: 'line',
fieldId: 'location',
value: locationD
});
}catch(e){
log.debug("issue with department")
}
journalRecordCreate.commitLine({ sublistId: 'line'});
}else if(type == 'debit'){
var line = journalRecordCreate.getLineCount({
sublistId: 'line'
});
journalRecordCreate.selectLine({
sublistId: 'line',
line: line
});
journalRecordCreate.setCurrentSublistValue({
sublistId: 'line',
fieldId: 'account',
value: account
});
journalRecordCreate.setCurrentSublistValue({
sublistId: 'line',
fieldId: 'debit',
value: ammount
});
journalRecordCreate.setCurrentSublistValue({
sublistId: 'line',
fieldId: 'memo',
value: memo
});
try{
journalRecordCreate.setCurrentSublistValue({
sublistId: 'line',
fieldId: 'department',
value: departmentD
});
journalRecordCreate.setCurrentSublistValue({
sublistId: 'line',
fieldId: 'class',
value: classD
});
journalRecordCreate.setCurrentSublistValue({
sublistId: 'line',
fieldId: 'location',
value: locationD
});
}catch(e){
log.debug("issue with department")
}
journalRecordCreate.commitLine({sublistId: 'line'});
}
}
}
}
/**
* Defines the function that is executed when the reduce entry point is triggered. This entry point is triggered
* automatically when the associated map stage is complete. This function is applied to each group in the provided context.
* @param {Object} reduceContext - Data collection containing the groups to process in the reduce stage. This parameter is
* provided automatically based on the results of the map stage.
* @param {Iterator} reduceContext.errors - Serialized errors that were thrown during previous attempts to execute the
* reduce function on the current group
* @param {number} reduceContext.executionNo - Number of times the reduce function has been executed on the current group
* @param {boolean} reduceContext.isRestarted - Indicates whether the current invocation of this function is the first
* invocation (if true, the current invocation is not the first invocation and this function has been restarted)
* @param {string} reduceContext.key - Key to be processed during the reduce stage
* @param {List<String>} reduceContext.values - All values associated with a unique key that was passed to the reduce stage
* for processing
* @since 2015.2
*/
function reduce (reduceContext) {
}
/**
* Defines the function that is executed when the summarize entry point is triggered. This entry point is triggered
* automatically when the associated reduce stage is complete. This function is applied to the entire result set.
* @param {Object} summaryContext - Statistics about the execution of a map/reduce script
* @param {number} summaryContext.concurrency - Maximum concurrency number when executing parallel tasks for the map/reduce
* script
* @param {Date} summaryContext.dateCreated - The date and time when the map/reduce script began running
* @param {boolean} summaryContext.isRestarted - Indicates whether the current invocation of this function is the first
* invocation (if true, the current invocation is not the first invocation and this function has been restarted)
* @param {Iterator} summaryContext.output - Serialized keys and values that were saved as output during the reduce stage
* @param {number} summaryContext.seconds - Total seconds elapsed when running the map/reduce script
* @param {number} summaryContext.usage - Total number of governance usage units consumed when running the map/reduce
* script
* @param {number} summaryContext.yields - Total number of yields when running the map/reduce script
* @param {Object} summaryContext.inputSummary - Statistics about the input stage
* @param {Object} summaryContext.mapSummary - Statistics about the map stage
* @param {Object} summaryContext.reduceSummary - Statistics about the reduce stage
* @since 2015.2
*/
function summarize (summaryContext) {
}
return {
getInputData:getInputData,
map:map,
summarize:summarize
}
}); | 286 | [{"tag": "EMAIL", "value": "rubykumari413@gmail.com", "start": 2993, "end": 3016}] | true | 1 | /**
* @NApiVersion 2.0
* @NScriptType MapReduceScript
*/
define(['N/record', 'N/search', 'N/email', 'N/runtime'],
/**
* @param{record} record
* @param{search} search
*/
function(record, search, email, runtime){
/**
* Defines the function that is executed at the beginning of the map/reduce process and generates the input data.
* @param {Object} inputContext
* @param {boolean} inputContext.isRestarted - Indicates whether the current invocation of this function is the first
* invocation (if true, the current invocation is not the first invocation and this function has been restarted)
* @param {Object} inputContext.ObjectRef - Object that references the input data
* @typedef {Object} ObjectRef
* @property {string|number} ObjectRef.id - Internal ID of the record instance that contains the input data
* @property {string} ObjectRef.type - Type of the record instance that contains the input data
* @returns {Array|Object|Search|ObjectRef|File|Query} The input data to use in the map/reduce process
* @since 2015.2
*/
/*Global Variables*/
var departmentD;
var classD;
var locationD;
function getInputData(inputContext){
var loadSearch = search.load({
id: 'customsearch_time_entry_to_post'
});
return loadSearch;
}
/**
* Defines the function that is executed when the map entry point is triggered. This entry point is triggered automatically
* when the associated getInputData stage is complete. This function is applied to each key-value pair in the provided
* context.
* @param {Object} mapContext - Data collection containing the key-value pairs to process in the map stage. This parameter
* is provided automatically based on the results of the getInputData stage.
* @param {Iterator} mapContext.errors - Serialized errors that were thrown during previous attempts to execute the map
* function on the current key-value pair
* @param {number} mapContext.executionNo - Number of times the map function has been executed on the current key-value
* pair
* @param {boolean} mapContext.isRestarted - Indicates whether the current invocation of this function is the first
* invocation (if true, the current invocation is not the first invocation and this function has been restarted)
* @param {string} mapContext.key - Key to be processed during the map stage
* @param {string} mapContext.value - Value to be processed during the map stage
* @since 2015.2
*/
function map(mapContext) {
try {
var accountCr = runtime.getCurrentScript().getParameter("custscript_proj_var_acct");
var currentUser = 239241;
var currentUserEmail = 'kenaa@example.com'
var data = JSON.parse(mapContext.value);
//log.debug('data',data)
var id = data.id;
var empName = data.values.employee.value;
var custName = data.values.customer.value;
var jrnalMemo = data.values.memo;
var hours = data.values.hours;
log.debug('Time sheet enterted for - ',id)
hours = ''+hours.split(':')[0]+'.'+hours.split(':')[1]+'';
var timebillCheck = search.lookupFields({
type:'timebill',
id: id,
columns: ['isbillable']
});
var billCbk = timebillCheck['isbillable'];
var transactionCheck = search.lookupFields({
type:'employee',
id: empName,
columns: ['subsidiary','department','class','location','custentity_laborcost_usd']
});
var subsidaryD = transactionCheck['subsidiary'][0].value;
var subsidaryText = transactionCheck['subsidiary'][0].text;
try{
departmentD = transactionCheck['department'][0].value;
classD = transactionCheck['class'][0].value;
locationD = transactionCheck['location'][0].value;
}catch(e){
log.debug('e',e)
}
var labourCost = transactionCheck['custentity_laborcost_usd'];
var finalAmount = (Number(Number(hours)*Number(labourCost))).toFixed(2);
var finalLineMemo = 'Time Entry for '+subsidaryText+'; memo:'+jrnalMemo+'';
var jobCheck = search.lookupFields({
type:'job',
id: custName,
columns: ['currency','projectexpensetype']
});
var lvCurrency = jobCheck['currency'][0].value;
var accountDr = jobCheck['projectexpensetype'][0].value;
if(accountDr == '1'){accountDr = 913;}else if(accountDr == '2'){accountDr = 914;}else if(accountDr == -3){accountDr = 885;}else{accountDr = 884;}
/*
//// @@@@@@@@@@@@ Account Map @@@@@@@@@@@ ////
Direct Salary == 61190 Project Direct Salary (895/913)
Indirect Salary == Project Indirect Salary (896/914)
Overhead == Indirect Labor (885)
Regular == Direct Labor (884)
//// @@@@@@@@@@@@ Account Map END @@@@@@@@@@@ ////*/
//creating journal record
journalRecordCreate = record.create({
type: 'journalentry',
isDynamic: true
});
journalRecordCreate.setValue({
fieldId : 'subsidiary',
value : subsidaryD
});
journalRecordCreate.setValue({
fieldId : 'currency',
value : lvCurrency
});
journalRecordCreate.setValue({
fieldId : 'trandate',
value : new Date()
});
journalRecordCreate.setValue({
fieldId : 'approved',
value : true
});
journalRecordCreate.setValue({
fieldId : 'timebillflag',
value : 'T'
});
journalRecordCreate.setValue({
fieldId : 'custbody_sr_time_track_link',
value : id
});
var type = 'debit';
addLineDataOnJournalRecord(finalLineMemo,accountDr,finalAmount,type);
var type = 'credit';
addLineDataOnJournalRecord(finalLineMemo,accountCr,finalAmount,type);
try{
if(billCbk == false || billCbk == 'F' || billCbk == ''){
var journalRecordId = journalRecordCreate.save({
enableSourcing: true,
ignoreMandatoryFields: true
});
log.debug('journalRecordId',journalRecordId)
/*var rec = record.load({type:'timebill',id:id});
rec.setValue({fieldId:'transactionid',value:Number(journalRecordId)});
rec.setValue({fieldId:'posted',value:true});
var recordSubmit = rec.save()*/
var recordSubmit = record.submitFields({
type: 'timebill',
id: id,
values: {
'posted': 'T',
'transactionid':Number(journalRecordId)
},
options: {
enableSourcing: true,
ignoreMandatoryFields : true
}
});
log.debug('recordSubmit',recordSubmit)
}else{
log.debug('its charges')
}
}catch(journalRecordSubmitError){
record.submitFields({
type: 'timebill',
id: id,
values: {
'posted': 'F'
}
});
log.error({title:'Error in journal Creation: ', details:journalRecordSubmitError});
email.send({author: currentUser,
recipients: currentUserEmail,
subject: 'Error while submitting journal for Time sheet: '+id+'',
body: 'Hi,\n Error is:\n '+journalRecordSubmitError+''
});
}
}catch(e){
log.debug('Error', e);
}
}
function addLineDataOnJournalRecord(memo,account,ammount,type){
if(ammount != '' && ammount != undefined || ammount != null){
if(account != '' && account != undefined){
if(type == 'credit'){
var line = journalRecordCreate.getLineCount({
sublistId: 'line'
});
journalRecordCreate.selectLine({
sublistId: 'line',
line: line
});
journalRecordCreate.setCurrentSublistValue({
sublistId: 'line',
fieldId: 'account',
value: account
});
journalRecordCreate.setCurrentSublistValue({
sublistId: 'line',
fieldId: 'credit',
value: ammount
});
journalRecordCreate.setCurrentSublistValue({
sublistId: 'line',
fieldId: 'memo',
value: memo
});
try{
journalRecordCreate.setCurrentSublistValue({
sublistId: 'line',
fieldId: 'department',
value: departmentD
});
journalRecordCreate.setCurrentSublistValue({
sublistId: 'line',
fieldId: 'class',
value: classD
});
journalRecordCreate.setCurrentSublistValue({
sublistId: 'line',
fieldId: 'location',
value: locationD
});
}catch(e){
log.debug("issue with department")
}
journalRecordCreate.commitLine({ sublistId: 'line'});
}else if(type == 'debit'){
var line = journalRecordCreate.getLineCount({
sublistId: 'line'
});
journalRecordCreate.selectLine({
sublistId: 'line',
line: line
});
journalRecordCreate.setCurrentSublistValue({
sublistId: 'line',
fieldId: 'account',
value: account
});
journalRecordCreate.setCurrentSublistValue({
sublistId: 'line',
fieldId: 'debit',
value: ammount
});
journalRecordCreate.setCurrentSublistValue({
sublistId: 'line',
fieldId: 'memo',
value: memo
});
try{
journalRecordCreate.setCurrentSublistValue({
sublistId: 'line',
fieldId: 'department',
value: departmentD
});
journalRecordCreate.setCurrentSublistValue({
sublistId: 'line',
fieldId: 'class',
value: classD
});
journalRecordCreate.setCurrentSublistValue({
sublistId: 'line',
fieldId: 'location',
value: locationD
});
}catch(e){
log.debug("issue with department")
}
journalRecordCreate.commitLine({sublistId: 'line'});
}
}
}
}
/**
* Defines the function that is executed when the reduce entry point is triggered. This entry point is triggered
* automatically when the associated map stage is complete. This function is applied to each group in the provided context.
* @param {Object} reduceContext - Data collection containing the groups to process in the reduce stage. This parameter is
* provided automatically based on the results of the map stage.
* @param {Iterator} reduceContext.errors - Serialized errors that were thrown during previous attempts to execute the
* reduce function on the current group
* @param {number} reduceContext.executionNo - Number of times the reduce function has been executed on the current group
* @param {boolean} reduceContext.isRestarted - Indicates whether the current invocation of this function is the first
* invocation (if true, the current invocation is not the first invocation and this function has been restarted)
* @param {string} reduceContext.key - Key to be processed during the reduce stage
* @param {List<String>} reduceContext.values - All values associated with a unique key that was passed to the reduce stage
* for processing
* @since 2015.2
*/
function reduce (reduceContext) {
}
/**
* Defines the function that is executed when the summarize entry point is triggered. This entry point is triggered
* automatically when the associated reduce stage is complete. This function is applied to the entire result set.
* @param {Object} summaryContext - Statistics about the execution of a map/reduce script
* @param {number} summaryContext.concurrency - Maximum concurrency number when executing parallel tasks for the map/reduce
* script
* @param {Date} summaryContext.dateCreated - The date and time when the map/reduce script began running
* @param {boolean} summaryContext.isRestarted - Indicates whether the current invocation of this function is the first
* invocation (if true, the current invocation is not the first invocation and this function has been restarted)
* @param {Iterator} summaryContext.output - Serialized keys and values that were saved as output during the reduce stage
* @param {number} summaryContext.seconds - Total seconds elapsed when running the map/reduce script
* @param {number} summaryContext.usage - Total number of governance usage units consumed when running the map/reduce
* script
* @param {number} summaryContext.yields - Total number of yields when running the map/reduce script
* @param {Object} summaryContext.inputSummary - Statistics about the input stage
* @param {Object} summaryContext.mapSummary - Statistics about the map stage
* @param {Object} summaryContext.reduceSummary - Statistics about the reduce stage
* @since 2015.2
*/
function summarize (summaryContext) {
}
return {
getInputData:getInputData,
map:map,
summarize:summarize
}
}); | true | /**
* @NApiVersion 2.0
* @NScriptType MapReduceScript
*/
define(['N/record', 'N/search', 'N/email', 'N/runtime'],
/**
* @param{record} record
* @param{search} search
*/
function(record, search, email, runtime){
/**
* Defines the function that is executed at the beginning of the map/reduce process and generates the input data.
* @param {Object} inputContext
* @param {boolean} inputContext.isRestarted - Indicates whether the current invocation of this function is the first
* invocation (if true, the current invocation is not the first invocation and this function has been restarted)
* @param {Object} inputContext.ObjectRef - Object that references the input data
* @typedef {Object} ObjectRef
* @property {string|number} ObjectRef.id - Internal ID of the record instance that contains the input data
* @property {string} ObjectRef.type - Type of the record instance that contains the input data
* @returns {Array|Object|Search|ObjectRef|File|Query} The input data to use in the map/reduce process
* @since 2015.2
*/
/*Global Variables*/
var departmentD;
var classD;
var locationD;
function getInputData(inputContext){
var loadSearch = search.load({
id: 'customsearch_time_entry_to_post'
});
return loadSearch;
}
/**
* Defines the function that is executed when the map entry point is triggered. This entry point is triggered automatically
* when the associated getInputData stage is complete. This function is applied to each key-value pair in the provided
* context.
* @param {Object} mapContext - Data collection containing the key-value pairs to process in the map stage. This parameter
* is provided automatically based on the results of the getInputData stage.
* @param {Iterator} mapContext.errors - Serialized errors that were thrown during previous attempts to execute the map
* function on the current key-value pair
* @param {number} mapContext.executionNo - Number of times the map function has been executed on the current key-value
* pair
* @param {boolean} mapContext.isRestarted - Indicates whether the current invocation of this function is the first
* invocation (if true, the current invocation is not the first invocation and this function has been restarted)
* @param {string} mapContext.key - Key to be processed during the map stage
* @param {string} mapContext.value - Value to be processed during the map stage
* @since 2015.2
*/
function map(mapContext) {
try {
var accountCr = runtime.getCurrentScript().getParameter("custscript_proj_var_acct");
var currentUser = 239241;
var currentUserEmail = 'PI:EMAIL:kenaa@example.comEND_PI'
var data = JSON.parse(mapContext.value);
//log.debug('data',data)
var id = data.id;
var empName = data.values.employee.value;
var custName = data.values.customer.value;
var jrnalMemo = data.values.memo;
var hours = data.values.hours;
log.debug('Time sheet enterted for - ',id)
hours = ''+hours.split(':')[0]+'.'+hours.split(':')[1]+'';
var timebillCheck = search.lookupFields({
type:'timebill',
id: id,
columns: ['isbillable']
});
var billCbk = timebillCheck['isbillable'];
var transactionCheck = search.lookupFields({
type:'employee',
id: empName,
columns: ['subsidiary','department','class','location','custentity_laborcost_usd']
});
var subsidaryD = transactionCheck['subsidiary'][0].value;
var subsidaryText = transactionCheck['subsidiary'][0].text;
try{
departmentD = transactionCheck['department'][0].value;
classD = transactionCheck['class'][0].value;
locationD = transactionCheck['location'][0].value;
}catch(e){
log.debug('e',e)
}
var labourCost = transactionCheck['custentity_laborcost_usd'];
var finalAmount = (Number(Number(hours)*Number(labourCost))).toFixed(2);
var finalLineMemo = 'Time Entry for '+subsidaryText+'; memo:'+jrnalMemo+'';
var jobCheck = search.lookupFields({
type:'job',
id: custName,
columns: ['currency','projectexpensetype']
});
var lvCurrency = jobCheck['currency'][0].value;
var accountDr = jobCheck['projectexpensetype'][0].value;
if(accountDr == '1'){accountDr = 913;}else if(accountDr == '2'){accountDr = 914;}else if(accountDr == -3){accountDr = 885;}else{accountDr = 884;}
/*
//// @@@@@@@@@@@@ Account Map @@@@@@@@@@@ ////
Direct Salary == 61190 Project Direct Salary (895/913)
Indirect Salary == Project Indirect Salary (896/914)
Overhead == Indirect Labor (885)
Regular == Direct Labor (884)
//// @@@@@@@@@@@@ Account Map END @@@@@@@@@@@ ////*/
//creating journal record
journalRecordCreate = record.create({
type: 'journalentry',
isDynamic: true
});
journalRecordCreate.setValue({
fieldId : 'subsidiary',
value : subsidaryD
});
journalRecordCreate.setValue({
fieldId : 'currency',
value : lvCurrency
});
journalRecordCreate.setValue({
fieldId : 'trandate',
value : new Date()
});
journalRecordCreate.setValue({
fieldId : 'approved',
value : true
});
journalRecordCreate.setValue({
fieldId : 'timebillflag',
value : 'T'
});
journalRecordCreate.setValue({
fieldId : 'custbody_sr_time_track_link',
value : id
});
var type = 'debit';
addLineDataOnJournalRecord(finalLineMemo,accountDr,finalAmount,type);
var type = 'credit';
addLineDataOnJournalRecord(finalLineMemo,accountCr,finalAmount,type);
try{
if(billCbk == false || billCbk == 'F' || billCbk == ''){
var journalRecordId = journalRecordCreate.save({
enableSourcing: true,
ignoreMandatoryFields: true
});
log.debug('journalRecordId',journalRecordId)
/*var rec = record.load({type:'timebill',id:id});
rec.setValue({fieldId:'transactionid',value:Number(journalRecordId)});
rec.setValue({fieldId:'posted',value:true});
var recordSubmit = rec.save()*/
var recordSubmit = record.submitFields({
type: 'timebill',
id: id,
values: {
'posted': 'T',
'transactionid':Number(journalRecordId)
},
options: {
enableSourcing: true,
ignoreMandatoryFields : true
}
});
log.debug('recordSubmit',recordSubmit)
}else{
log.debug('its charges')
}
}catch(journalRecordSubmitError){
record.submitFields({
type: 'timebill',
id: id,
values: {
'posted': 'F'
}
});
log.error({title:'Error in journal Creation: ', details:journalRecordSubmitError});
email.send({author: currentUser,
recipients: currentUserEmail,
subject: 'Error while submitting journal for Time sheet: '+id+'',
body: 'Hi,\n Error is:\n '+journalRecordSubmitError+''
});
}
}catch(e){
log.debug('Error', e);
}
}
function addLineDataOnJournalRecord(memo,account,ammount,type){
if(ammount != '' && ammount != undefined || ammount != null){
if(account != '' && account != undefined){
if(type == 'credit'){
var line = journalRecordCreate.getLineCount({
sublistId: 'line'
});
journalRecordCreate.selectLine({
sublistId: 'line',
line: line
});
journalRecordCreate.setCurrentSublistValue({
sublistId: 'line',
fieldId: 'account',
value: account
});
journalRecordCreate.setCurrentSublistValue({
sublistId: 'line',
fieldId: 'credit',
value: ammount
});
journalRecordCreate.setCurrentSublistValue({
sublistId: 'line',
fieldId: 'memo',
value: memo
});
try{
journalRecordCreate.setCurrentSublistValue({
sublistId: 'line',
fieldId: 'department',
value: departmentD
});
journalRecordCreate.setCurrentSublistValue({
sublistId: 'line',
fieldId: 'class',
value: classD
});
journalRecordCreate.setCurrentSublistValue({
sublistId: 'line',
fieldId: 'location',
value: locationD
});
}catch(e){
log.debug("issue with department")
}
journalRecordCreate.commitLine({ sublistId: 'line'});
}else if(type == 'debit'){
var line = journalRecordCreate.getLineCount({
sublistId: 'line'
});
journalRecordCreate.selectLine({
sublistId: 'line',
line: line
});
journalRecordCreate.setCurrentSublistValue({
sublistId: 'line',
fieldId: 'account',
value: account
});
journalRecordCreate.setCurrentSublistValue({
sublistId: 'line',
fieldId: 'debit',
value: ammount
});
journalRecordCreate.setCurrentSublistValue({
sublistId: 'line',
fieldId: 'memo',
value: memo
});
try{
journalRecordCreate.setCurrentSublistValue({
sublistId: 'line',
fieldId: 'department',
value: departmentD
});
journalRecordCreate.setCurrentSublistValue({
sublistId: 'line',
fieldId: 'class',
value: classD
});
journalRecordCreate.setCurrentSublistValue({
sublistId: 'line',
fieldId: 'location',
value: locationD
});
}catch(e){
log.debug("issue with department")
}
journalRecordCreate.commitLine({sublistId: 'line'});
}
}
}
}
/**
* Defines the function that is executed when the reduce entry point is triggered. This entry point is triggered
* automatically when the associated map stage is complete. This function is applied to each group in the provided context.
* @param {Object} reduceContext - Data collection containing the groups to process in the reduce stage. This parameter is
* provided automatically based on the results of the map stage.
* @param {Iterator} reduceContext.errors - Serialized errors that were thrown during previous attempts to execute the
* reduce function on the current group
* @param {number} reduceContext.executionNo - Number of times the reduce function has been executed on the current group
* @param {boolean} reduceContext.isRestarted - Indicates whether the current invocation of this function is the first
* invocation (if true, the current invocation is not the first invocation and this function has been restarted)
* @param {string} reduceContext.key - Key to be processed during the reduce stage
* @param {List<String>} reduceContext.values - All values associated with a unique key that was passed to the reduce stage
* for processing
* @since 2015.2
*/
function reduce (reduceContext) {
}
/**
* Defines the function that is executed when the summarize entry point is triggered. This entry point is triggered
* automatically when the associated reduce stage is complete. This function is applied to the entire result set.
* @param {Object} summaryContext - Statistics about the execution of a map/reduce script
* @param {number} summaryContext.concurrency - Maximum concurrency number when executing parallel tasks for the map/reduce
* script
* @param {Date} summaryContext.dateCreated - The date and time when the map/reduce script began running
* @param {boolean} summaryContext.isRestarted - Indicates whether the current invocation of this function is the first
* invocation (if true, the current invocation is not the first invocation and this function has been restarted)
* @param {Iterator} summaryContext.output - Serialized keys and values that were saved as output during the reduce stage
* @param {number} summaryContext.seconds - Total seconds elapsed when running the map/reduce script
* @param {number} summaryContext.usage - Total number of governance usage units consumed when running the map/reduce
* script
* @param {number} summaryContext.yields - Total number of yields when running the map/reduce script
* @param {Object} summaryContext.inputSummary - Statistics about the input stage
* @param {Object} summaryContext.mapSummary - Statistics about the map stage
* @param {Object} summaryContext.reduceSummary - Statistics about the reduce stage
* @since 2015.2
*/
function summarize (summaryContext) {
}
return {
getInputData:getInputData,
map:map,
summarize:summarize
}
}); |