prompt
stringlengths 1.33k
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<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>I just checked my statement and saw a $1 charge, why is it there?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>There is an odd 1£ charge that appears as pending on my statement. What's the reason for that? I haven't purchased anything for a pound.<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>Why have I been charged an extra pound?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>I think I may have been charged $1 extra on my app. Could you provide some insight as to why this may have happened?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>Why do I see an extra €1 charge on my statement?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>Is the 1 pound charge I can see an error or an incorrect entry?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>Why did I get a $1 extra fee on the statement?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>Why was I charged $1 in a transaction?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>why is there a service fee on my statement?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>My statement shows a 1£ purchase pending. I do not remember making this purchase, please let me know what this is about.<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>I am seeing and extra 1$ charged to my account and wanted to know about it.<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>Why did you charge me extra?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>An extra pound was charged!<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>I got billed an extra pound!<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>Why do I see an extra fee on my statement?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>There must have been a mistake, why was I charged an extra pound?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>When I look at my statement there is an extra fee, that is for what?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>There is an extra small charge on my card! What do I do?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>I looked at my statement, and there is a charge for 1£ that I don't recognize. Why is it on there?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>I got a €1 extra fee in my statement<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>What is the extra fee on my statement?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>Why have I been charged an extra £1?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>In my statement, I got a €1 extra fee.<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>Why is there a charge for $1 on my account?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound.<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>what was the $1 fee i got<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>I see a charge of 1L I do not recognize on my statement<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>I was overcharged one extra pound!<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>I noticed an extra pound charge?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>I have been charged an extra pound!<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>Why does my statement show a $1 charge on my account?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>Why has my card been charged an extra pound?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>Why does my statement have an extra fee?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>There is a €1 fee on my account I didn't authorize<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>I was made to pay an additional pound!<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>I was charged an extra pound for no reason. Why is that?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>It appears I have a fee in my statement.<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>When did I get a $1 extra fee on my statement?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>What is this fee debit on my account?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>I was charged an extra dollar on my account and would like to know the reason.<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>What is this extra €1 fee about?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>I was overcharged a pound.<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>Why do i have an extra fee on my statement?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>What was the $1 charge for on my statement?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>I had a dollar charged to my account that's still pending and wanted to know what the charge is for?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge.<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>What am I being charged an extra pound when I haven't bought something worth that much?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>why was i charged a small amount<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>Do you also have this extra fee on your statement?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>Why did I get charged one pound seemingly randomly?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>Why was I charged an extra pound?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>I am being charged a pound out of nowhere. What is this?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>A pending charge of 1L appears on my statement. Please explain as I have not made a purchase for that amount<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>Why did you guys charge me an extra €1?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>Why was I charged more than I should have been?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>What is the fee on my statement for?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>Hello, there seems to be a billing mistake associated with my account. My app was charged $1 more than it should have. Could you please explain why this may have happened?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>Why is there a pending hold on one pound on my statement?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>What is this $1 charge on my account?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>There is a 1£ charge that appears as pending on my statement. What is that? I haven't purchased anything for a pound there.<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>Why did a transaction I made charge me $1?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>There seems to be an additional charge of £1 on my statement, what is the reason for this?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>I still have not received an answer as to why I was charged $1.00 in a transaction?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>Why does my statement show an extra fee?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>There's an extra fee on my statement, why is that?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>There is some odd 1£ charge that appears as pending on my statement. What's that about? Pretty sure I haven't purchased anything for a pound there.<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>Can you tell me about why the account I have was charged an extra 1$<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>why does my statement contain an extra fee?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>Can you tell me why I was charged $1 for a transaction?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>Why is there an extra €1 fee in my statement?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>There is an extra charge on my account I didn't authorise, it's just £1, what is it?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>What is the dollar that I have pending on my statement there?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>I see an extra $1 charge on my statement, why is this?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>Can you please explain to me why there is an extra €1 fee in my statement?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>There is an unexplained $1 charge on my statement, can you please explain this to me?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>How can I find out about an extra fee on my statement?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>Hello, I see that I have been charged an extra $1 on my app. Could you please provide me with a reason for this charge?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>In my statement, there was an extra €1 fee<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>Is there a reason there's an extra fee on my statement?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>What is this extra fee on my statement.<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>What does the €1 fee mean?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>There's a €1 fee on my statement, why?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>Why was I charged an additional $1?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>I checked my statement and am being charged one pound. Where did this charge come from?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>I do not know why I was charged for the $1 transaction.<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>I wanted to know about a pending dollar that is on my statement.<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>I'm pretty frustrated about a pound charge that keeps showing up in my account statement. It's listed in the app as "pending", it never changes, and now I'm thinking someone's hacked my account!<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>How come there is a $1 extra charge on my statement?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>I was charged an extra pound.<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>There is a charge for an additional pound.<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound.<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>I need to know what these extra charges are on my statement?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>How come there is an extra fee on my statement?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>Why is there an extra charge of 1 dollar on my statement?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>I checked my statement and saw a charge of one pound, where is this charge coming from?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>I don't understand why there is an extra €1 fee in my statement.<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>Why was I charged extra on my app?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>
You are a banking assistance and you need to help the customers to find the correct intent for their user queries.
When a user submits a user's query you need to choose the most suitable intent for that query from the following intents.
1. activate new card
2. answer fee inquiry
3. close account
4. fund transfer
5. get dispute help
6. apple pay or google pay
7. automatic top up
8. balance not updated after bank transfer
9. card arrival
10. card not working
11. cash withdrawal charge
12. declined card payment
13. declined cash withdrawal
14. exchange charge
15. exchange rate
16. exchange via app
17. declined transfer
18. extra charge on statement
19. pending card payment
20. pending cash withdrawal
21. pending top up
22. wrong amount of cash received
23. transaction charged twice
24. top up failed
25. top up reverted
Think step by step and give only the exact name of the most suitable intent for the given user's query from above given intent list. If there is no suitable intent, give 'no matched intent' as the output.
make sure to give the suitable intent name only from the above given intent list. Nothing else.
<|eot_id|><|start_header_id|>user<|end_header_id|>Why was my account assessed a fee?<|eot_id|><|start_header_id|>assistant<|end_header_id|>extra charge on statement<|eot_id|> |