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a.

27.10.2017

Lynn, MA

credit_one

10.27.2017 it is now 11:41 AM. I have called this business over 4 times. Every single call was a new answer. The Bill is due the 24th. I had attempted to make online payment 10.23.2017 but was returned to "insufficient funds" (which I have my statements and is inaccurate on their end). But ever since August when they tried to "verify" my bank card that I have been paying with since I FIRST got this card over 2 years ago their "small deposits" were not going through to my bank (I never have this issue with any other credit cards I have or any issues with my bank). The 25th was not my first time calling in and making an over the phone payment. When I do complain they wave the fee. You would think ever since they've been "trying to verify" my account they would notice something on their end was wrong or they would try to fix the situation instead of just trying to avoid it.

Eva

27.10.2017

Grand Rapids, MI

credit_one

This is the only credit card account that I have out of 8 that charges $25.00 or even a fee at all for a card replacement after a name change (mine being due to divorce). That seems absurd to me. I would understand if it was because I lost the card or it was damaged due to my error but not for a name change.

Ernest

26.10.2017

Lancaster, CA

credit_one

I paid off this credit card and the moment the payment cleared my bank they suspended my account, claiming the payment was too large and I needed to provide a verification letter from my bank. The payment was less than $1000. I paid off two other cards with higher balances yet this was the first and only one to claim this none since. And they do not have a legal department. I believe it’s time for my attorney to take action.

Kimberly

25.10.2017

Garden City, MI

credit_one

I received my Credit One card in August. I used my card the same day and was declined so I called. They told me I had a fraud alert and I needed to send my ID and As number in. I did just what they asked and now when I call they never have my information. I don't believe them. Before I was approved they already needed further information. I'm going to call fraud department today and I'm not getting off the phone until someone give me answers to why is my card still locked.

Ed

25.10.2017

Glendale, AZ

credit_one

I received a pre-approved credit card offer in the mail to my home address. Applied for card, received approval, and received card in the mail. One day after receiving the credit card I got a letter from Credit One indicating they need me to submit a copy of my driver's license to verify my address and that my card had been blocked until this info was provided. ** - YOU'RE THE ONES WHO SENT ME THE OFFER!! AT MY HOME ADDRESS!! You KNOW my address. So I called their customer service number.

Cyrene

24.10.2017

Bronx, NY

credit_one

I have been with this company for about 2 yrs now... And had no real problems with them, until now. I recently joined with a new bank (how I usually would pay my credit card bill). I must have input the account info incorrectly so my credit card was never paid (I assumed it was because I had it automatically taken out of my bank account) so when it time to make payments again I called to verify information with one of the Credit One representative and they assured me I updated my account information and funds would be taken out.

Latasha

24.10.2017

High Point, NC

credit_one

Be aware when applying for this card! It may say that you have a $300 balance but you actually have a $225 balance. Be advised that there is a monthly $75 "monthly annual fee" that comes out off the top which has you paying more than you use. I'm making my payment and canceling this card. Please choose another company!

Jay

23.10.2017

Washington, NJ

credit_one

One day I started getting calls from my vendor stating that my payments were not going through, as I use this card for my business and advertising. I went to log into my account and was not able to. I called the horrible customer service line for help. They would not listen to my story. They stated my account was blocked because hackers tried to pay my balance back up and it was declined too many times. With a completely different account than I have ever used or a checking account from a different person. My account was disabled, not because it was hacked, but because hackers "tried" to pay my card balance back up with another stolen card too many times.

Nicci

22.10.2017

Frisco, TX

credit_one

They say no annual fee, but it's not true, it's $100. Charge lots of fees, horrible customer service, never increase credit even though you've made every payment and pay off balances. Unless you HAVE to get this card, I don't recommend it. It only helps your credit if you only use 30% of the entire amount available and you pay it off every month.

Kaiser

21.10.2017

Maimi, FL

credit_one

After dealing with Hurricane Irma in Florida we called Credit One Bank on September 30th, 4:06 pm to request a grace period for extension of payments as we had loss of power for 2 weeks resulting in income disruption and unexpected costs. On that day a Credit One Bank representative told us that the company will allow for a grace period and that no payment will need to be made until November 9th and no late fees will be added.

Erica

19.10.2017

Santa Barbara, CA

credit_one

A few weeks ago I noticed my card had been compromised so I called them to let them know of the fraudulent charges. They sent me a new card and they did remove SOME of the charges but not all of them. The charges had amounted to well over $100 but they only credited me for $60. So I logged in (a feat in itself) to review all of my past statements. Of course, the website will not let me open any of my statements. It will "say" that I have but their site will not let me open, view or print any of my statements. Today I called to find out how I can get copies of my statements and was told I would have to wait until November because my account was new. I have never in my life heard of such a ridiculous response as this. They really should give the people in India better excuses. So I asked her if she could email the statements to me and, at first, she said she could.

R.

17.10.2017

Carmichael, CA

credit_one

Never had any issues until today to pay my bill online. Called the toll free number to speak with a "incompetent agent" who could barely speak English. Had to give this person all my info, ss #, mailing address, might as well say my DNA. Long story short, I advised the agent, "I can't make a payment online today since your website is down." "Well it's up on our end." What a complete lie. My husband works in IT and he couldn't even access it from his end. Then I contacted my girlfriend who lives in Orlando, FL and she had the same issues. The agent said, "We can allow you to make a payment on the phone, but you need to pay a $10 fee for this option." Said, "I shouldn't have to pay anything, zero, nada, since your website is down." I hung up and will check back tomorrow to see if website is up. Very disappointed with the service.

Morgan

16.10.2017

Baldwinsville, NY

credit_one

Please beware before applying for a credit card with this company. I have been in a very tough spot financially and resorted to applying with them, was approved with a $300 credit limit and figured I would keep the card tucked away for any emergencies that arose (medical, car, etc). Fast forward to exactly 30 days later and I still have not even received the actual card in the mail - instead, today I received a bill for $75 labeled as an "Annual Fee." I was charged a fee for a card that I have not received, activated, or used.

Krystal

15.10.2017

Tucker, GA

credit_one

I made a payment on my account in the amount of $375.41. I made this payment on October 5, 2017. Today is October 15, 2017 and I still do not have access to my funds. The company Blocked my card because they said I made a large payment. Now on the same day I made a payment to my Capital One credit card in the amount of $525.75 and didn't have any problems, my funds were available the very next day. Credit One always told I have to get a letter sign and dated from the bank showing I made a payment on Thursday. Please do not use them as a credit card company, consider using ANYBODY BUT CREDIT ONE BANK CARD.

Brenda

13.10.2017

Brinx, NY

credit_one

I received this offer in September and was granted a card with $300 limit. Which is fine as I am rebuilding my credit. I used the card and decided to make a payment shortly a week later. I used the express pay option, using my checking account on October 2nd. The funds came out of my account on October 4th. On October 3rd I saw some of the funds were available. On October 6th I attempted to check my account to see if the remaining funds were available and received a message that my account had been temporarily suspended. I contacted customer service and was informed that I needed to send a bank verification letter. I initially agreed and asked for the name of the person, the department I was sending it to and the fax number. I was told a fax number and to send attention customer service and that my information wasn't going to anyone in particular.

Alison

12.10.2017

Philadelphia, PA

credit_one

This company charges you a monthly fee and also charges you a fee to increase your credit limit. The customer service dept is out of India and they are rude, abrasive and sarcastic. I canceled my card with them because it was expensive... fees, fees, fees! THERE ARE BETTER OPTIONS!

Jonathan

11.10.2017

Cameron, NC

credit_one

After not being able to log on to their website I resorted to making my payments over the phone. They required 10.00 dollars more for a fee. When I lost my credit card they required a 30 Fee to replace. I closed my account on May 2017. Continued to make payments, after making my final payment on Oct 3, 2017 of 79.49 I had called them the day before to make sure there will be no late charge for being a day late otherwise I would be glad to pay 10.00 processing fee. They said, "Your account is closed. There will be no fee." Payment was made. Account should have been closed. Now they say there is a 25.00 late fee owed and annual fee owed. And refuse to close account.

Champika

11.10.2017

Chesterfield, MO

credit_one

Very frustrating. Every time call to get answers to charges does not belong me and everyday I have been calling, every time I called at least 45 minutes. They will put me on hold. They cannot answer to my questions. However, if payment is late they're very quick to call.

David

9.10.2017

Chandler, AZ

credit_one

Is it possible to do a class action suit with these guys since they decided to suspend my account (looks like others also) without letting us know first? It was embarrassing when I went to make a purchase and the card was declined because of this. I had the available credit.

Connie

9.10.2017

St. Augustine, FL

credit_one

I can't access their website and now their app no longer works. It always times out. When I call them, they tell me I have to pay a fee to pay by phone. At their behest, I went paperless. So now I have to pay $10 to pay my bill by phone. Because their online and digital platforms don't work, it's my only option. They are scamming their customers!

Sarah

3.10.2017

Kissimmee, FL

credit_one

Worse credit card company EVER! I recommend Not even my worse enemy to get this card. Made a payment on my account 9/21. 4 days later went to login to my account and found out it was temporally suspend. Called to find out telling me they need a letter proving it was me who made the payment, today is now 10/3 and my card has still yet to be able to use. Mind you I paid $200 for it and the extra to come out the next day. When I call customer service to speak to a manager he cant tell me why the bank (them) would do that?! Bottom line if you're thinking about getting this card save YOURSELF and the frustration. Their customer service sucks also. Not very servicey.

Tina

3.10.2017

Conyers, GA

credit_one

My complaint isn't about the card, it's the company that I have a problem with! If you are one day late on your payment, they will call you once every hour! And if you decide to answer for them, the collector will either have an attitude or will try to intimidate you into making a payment. Not cool, I'm very annoyed. Once I pay off the balance, I'm getting rid of the card.

Stephanie

2.10.2017

Borger, TX

credit_one

Use the card to establish credit. When trying to make payments the website would always say webpage not available. When trying to make a phone payment that would even be made complicated so finally I was called to make a payment. Paid my loan in full and closed the account just to get another bill mailed to me regarding my account being open. Called again just to talk to some outsourced place. Said my account is to be closed and they said it already is, I said, "Then why do I have a bill?" Said it's closed. Asked for some confirmation number. Said they would mail me a letter. Just received in August. Now my credit score states I am delinquent on payments!! Never use this card.

Susan

29.09.2017

Pennington, NJ

credit_one

I received this credit card at the same time Capital One was sending replacement credit cards with chips. When I received I didn't take a good enough look at the logo (they are intentionally deceptive). I put it in my wallet thinking it was my Credit One card with new chip. Go to dinner with friends, submit the card for payment - again not noticing it's not my Credit One card.

Lee

28.09.2017

Mckinney, TX

credit_one

I have had the worst experience dealing with this company. I have had their card for over a year. I have always paid on time and even paid the card off on several occasions using the online phone app. About 45 days, I went to the online app to make my payment and noticed that my Visa card wasn't visible anymore. So I paid my MC bill then called to inquire about the Visa. The CSR on the phone informed me that my card had a fraudulent alert placed on it. I asked for details, they refused to expound and treated me like I was crook. The CSR told me to send them a copy of my Driver's License, Social Security Card, and any bill that displayed my address as long as it matched the address on my driver's license. I mailed these items to PO 98873, Las Vegas, NV 89193 as requested and waited 2 business weeks to be contacted by phone or mail. I never received any communication so I called to inquire.

Patricia

26.09.2017

Mount Juliet, TN

credit_one

First, I have no account with Credit One Bank but they have called me 13 times in the last 4 days. I have received several applications in the mail recently from them which I ignored so they proceeded with continual annoying calls. I don't know how they got my cell phone and other info but I am one of the people breached by Equifax so I suspect Credit One is in on that deal. I checked my credit report and it shows no inquiry from this company so they must have got info illegitimately. Now here is the most frustrating part. Since they called from same number 7 times in 24 hours, I blocked the number. I refuse to answer any number I don't recognize. I will call the number back to see who it is.

Will

22.09.2017

Denver, CO

credit_one

Unexpectedly, Credit One Bank on 09/20/2017, decided in the middle of the billing period to change my MasterCard number. The billing period for my MC closed on 9/4. I had an extremely low balance of 2%. The problem that I have with this is, instead of changing the card number, they transferred the entire balance to a brand new account, with no notice so that I could pay the balance since they reported the new account's balance. I went in on 09/21/2017 to make a routine payment and found this out. I also have a Visa account that they did not change out due to the Equifax breach even though they both report to all the Credit Bureaus. The dropped my hard earned credit score from 732 to 662. I went from a Good credit risk to a Fair credit risk through no fault of my own OVERNIGHT. I literally was going to apply with my Bank for a new car loan today. I am hereby and officially screwed for about another month now. Thanks C1B!

Nash

18.09.2017

Chicago, IL

credit_one

It is my first month with the card and my statement reflected my minimum balance would be due on 16 September. I sent a bank to bank payment on 13 September and checked daily on my checking account if the payment had yet been deducted. Well, today is the 18th and I was notified the payment had been returned without any reason as to why.

Rwanda

18.09.2017

Pontiac, MI

credit_one

March 2017, My account information had been compromised. I was assured the account was no longer active. August 2017, I sent a payment into the company to bring my account balance current. Needless to say it was applied to the closed account. I had contacted Credit One over a 3 week period of time and was told numerous times that the payment was not received. It in fact had been and was applied to the closed account, meanwhile charges are being added to my account.

Gina

18.09.2017

Charlotte, NC

credit_one

After not being able to access my account online for more than the first 45 days and calling more than 4 times. It wasn't until I refused to pay that I was finally able to log into my online account. I made my full account balance payment for $301 which included a BS late fee that put me over the limit. Plus $9.98 for express payment total of $311.98. After 2 days I found out that my funds would not be released because I chose to pay using my bank account info instead of my bank card. So I demanded a refund of my express fee. On the following day when I viewed my account again I then I realized Not only did I pay $311.98 but they charged an additional 9.98 fee. (they charged me twice) So I had to call again and after going in circles for about 30 minutes the additional monies was credited back as well.

Kelly

16.09.2017

Hewitt, MN

credit_one

I got this credit card A $300.00 limit then went up to $450.00 in the first 3 months. Had this for about a year. I never was late with a payment. They wanted my saving account INFO as I was making my payments online then I got upset and paid it all off. It was $454.00. I made a Express Payment $10.00, another $10.00 fee and told them to cancel my card. I ask if there was any other fees? The customer service rep said no. Not that she could see unless a charge that I made did not go through yet. Well I had no other pending charges. The next billing statement I owed another $3.54. I sent a check to pay it off again thinking this nightmare was over. Well not. So today I get another bill saying I owe them 6 cents. This is on the interest folk of the $3.54 and they keep reporting this to my credit. Please no matter how hard of a pinch you're in stay away from this credit card company. Not worth all the hassle.

Wylma

13.09.2017

Calumet City, IL

credit_one

My late husband after he started paying back as student loans was offered several credit cards. He had problems with Capital One and HSBC. But Credit One did give him a card. The problem with them is that they bug you after you've had it for a while to increase your credit by about $24 or something close to that. Now the worst thing is that if something goes wrong and you call their number what do you get. I recorded message. You have to figure out how to get in touch with a human voice. No matter how hard you try it's recorded message. I did a little research and evidently Credit One is in the Philippines and they use the Las Vegas as their mailing address. The only thing good I can say about it is that when I reported to them that my husband had passed away they close the account.

Tena

13.09.2017

Spokane, WA

credit_one

I applied for this card to help build my credit. Turns out it has done the complete opposite. I did not realize that within a few weeks you are supposed to pay the annual fee (even if the card was not activated yet). Once I did activate the card I went to the internet site to sign up. The internet site is nothing but a joke, when I attempted to sign in, it keep saying error and to try again later. 6 days of trying to establish an account to pay my bill. I finally contacted customer service and all they offered was to pay the advanced pay which cost 9.95. I explained that I would rather set it up online and he just told me to keep trying. I continued for 2 days till finally getting through to pay my bill.

Kimberly

10.09.2017

Belleville, IL

credit_one

I've had this credit card for a few years now; and I used to not have a problem making a payment online but over the last few months, the online site/app has just been "dead". Every time I tried to log in it would say there was a problem processing my request and wouldn't load any of my information. I went to make a payment and it kicked me back to the log in screen. Ironically, whenever I hit the customer service link to find a way to contact someone directly, it also kicked me back to the log in screen. I don't know if they just really don't want to help their customers because they know their site is messed up or what. In the end I had to call someone and make a payment over the phone with a $9.95 "convenience fee" so my payment wasn't what it was supposed to be but $10 more. That pissed me off. I live off a very tight budget and I know $10 doesn't seem like much to most people but to some, that's a lot.

farrah

9.09.2017

Pompano Beach, FL

credit_one

I opened my account to improve my credit. I had been divorced and my ex had ruined my credit while we were married. This seemed like a good way to get it started again. I paid faithfully on my card, and received an offer for another. I took it, due to my kids needing some things, and my car suddenly needing repairs. Again, I paid for months in good faith, never missing a payment, and paying over what the minimum was. When I only owed a few hundred on each card, I made lump payments on each card, to the total of 1200 dollars. The new zero balance showed for a few days, but then reverted back to the previous total. Horrified, I called immediately. They told me that it was refunded to the originating bank, and that that bank was not approved for making payments. Which is ** because they were processing those payments for months, from the aforementioned bank.

Denise

8.09.2017

Pasadena, CA

credit_one

Aside from all the negative reviews, I really haven't had any serious problems like all of the others on here. It does come down to really really keeping up with the account. There are some drawbacks though. The good experience is that I got a credit increase within 3 months. I didn't request they gave it. I also burn up the $300 credit limit and then pay it off or down to 30% or below before the statement so it can report 30% or under usage to the credit agencies, big time helping my credit score. So if you are not paying attention to your balances and when they report to the credit agencies then you are going to mess up your credit.

jorge

8.09.2017

Dallas, GA

credit_one

This has to be the worst credit card company ever. I applied a year ago to build my credit paid on time the whole year. And now I was 7 days past my due date not 30 days late and they blocked my card, added a $25 late fee. After making the payment they charge a $9.99 fee for the transaction. I have to wait 48 hours to use my card. I have other credit cards and they don't do business like this. STAY AWAY FROM CREDIT ONE. I am in the process of closing on a new home. As soon as I close on my home I will pay off this card and closed this account.

Mark

3.09.2017

Topeka, KS

credit_one

I made a payment using my CORRECT AND OPEN checking account for the full amount due of $2,700. I called to confirm this payment and they out and out lied about the checking account being closed. The idiots submitted the payment not using my full checking account number. Then put the blame on me refusing to cooperate when trying to make a payment by phone. I would recommend NO ONE EVER open an account with them...

Denise

3.09.2017

Orange City, FL

credit_one

This is quite possibly one of the most inept credit card companies in operation. My spouse, who had an account with Credit One Bank, passed away in May 2017. After notifying customer service of his passing not once but four times - and after sending a copy of his death certificate with a letter stating the account information by certified mail - Credit One Bank actually sold my deceased spouse's information to a collection agency. I had to call customer service yet again and talk to a series of representatives who, with all due respect, don't seem qualified to handle the financial information of customers.

Cindy

2.09.2017

River Ridge, LA

credit_one

I got the card, no problem. I used it, no problem. I made a payment in August BEFORE my bill was due, but because my math was off, my 120.00 debit payment to them was returned, "insufficient"... Okay, that was my fault. Tried to make a payment again... Cannot access my account. Have to call to make payment. Charged an additional 9.95 to make the payment over the phone. Still cannot access my account... Call customer service and that is when they told I cannot access my account because they closed it... Claimed that 3 payments were non sufficient. When I explained that it was only 1 payment, he stated, "Well our records show three. Tried talking to the CSR and he was, to say the least, unhelpful. When I asked why they never told me that my account would be closed, he said, "Why would we tell you that?" Never again. This is not a good way to run a company.

Tamara

29.08.2017

Arlington, TX

credit_one

Closure of account with no confirmation or validation I contacted Credit One to ask why they never reported to the credit bureau of a decrease in balance. I asked why they only reported an increase in my balance. The representative never could explain why. I stated that I got this card to help my credit and this card has only hurt my credit. I have made every payment on time and I paid more than the minimum.

C.

29.08.2017

Bothell, WA

credit_one

They allowed a charge to go through 3 times that pushed my balance over the limit, it was attempted and declined then finally allowed after I decided to pay vendor with cash. The vendor reversed the charges to Credit One Bank and Credit One Bank still has not applied them to my account. It has been 5 months. I have been paying the interest on an extra $1500 of what should have been reversed charges. The robotic, script reading customer service representatives have not once given me an inkling that this will be resolved. I have faxed and emailed documents from the vendor and the vendor's proof of funds released to Credit One Bank. They deny receiving said documents. Meanwhile, it is wreaking havoc on my credit because I'm "over the limit" and I cannot purchase things on credit, or apply for a much needed loan. They're holding me hostage over $1500. I call every month and it's as if I'm calling for the first time. Very disappointing.

JACQUELINE

28.08.2017

Whitesburg, TN

credit_one

This company seems to be very sketchy. I received my card in the mail today and tried to activate it. I was told that I had to fax or mail copies of my driver's license and a utility bill to take care of a discrepancy involving my address. They said that Visa International was requiring the information. When I called Visa INTERNATIONAL I was informed that it was Credit One that was requiring the documentation. All I got was a big run around and a huge amount of stress. I closed my account after reading all of the horrible reviews on this site. Be aware of this company. It feels like a big scam and possibly a danger of identity theft.

Ramon

28.08.2017

Valley Stream, NY

credit_one

I had a terrible experience today with Credit One Bank after being a customer for several years. I was booking a tour while on Vacation at Cayman Island. My transaction is denied and after calling customer service and been told I was denied because I was outside of United States and I didn't notified them before my trip. I was told 3 times to wait 5 minutes and run the charge again. I ended up not being able to use my card for this purchased. Then I used my Amex card and like everyone knows no problem at all using Amex when you travel. They are without a question the best credit card company in the whole world. P.S. Can't wait to get back home to cancel my 3 accounts with Credit One bank. They are really the worst credit card company in the market.

Stephanie

28.08.2017

Big Bear Lake, CA

credit_one

I have a Credit One Bank card and, was using it often to increase my credit score. I would use it and, pay it off. They only allow you to pay 4 times a month which I was not aware of. Last month they added charges making me 30.00 over the limit on the day they report to the credit bureau. They turned me in as a high risk to all three bureau's for having a 30.00 over the limit and, it lowered my score by 46 points. I have been fighting with them and got nowhere to remove it. When you call the person you are talking to is very hard to understand. I do not recommend this card to anyone. BE AWARE!!! #creditonebank

Michael

25.08.2017

Cranston, RI

credit_one

Their business practice is by far the worse I have ever done business with. They charge exorbitant amounts of fees, and when you try to ask a question they divert you to many other depts. I would NEVER recommend this company. As a Business owner, I don't normally complain about another company, but my experience with this company has been so bad, I had to report it!

Patricia

23.08.2017

Reseda, CA

credit_one

I was never late paying my bill. When the payment was over I got a email from TransUnion that my credit score went down. So immediately I contact TransUnion to see what have happened. As I call they told me that I have miss a payment so I contact Credit One Bank. They told me that the account was close and all the payment was on time that I did not need to worries about. It was a glint into the system. So 2 month goes by I got phone call from Credit One saying that the account still open when I was going to send the payment. I told them that the account was close. They told me that I need to pay $27.00 so I pay. Then a month goes by they told me that still open. I need to pay $39.00 so I pay. Then 2 month goes by it $64.00. I pay. The month later goes by I received a check for $4.95 refundable. I call them and they told me it was a mistake.

Tarsha

22.08.2017

North Chesterfield, VA

credit_one

I applied for this card to rebuild my credit. I was approved but never received an email confirming the information. I called the number I was able to locate on the website to inform my card was mailed and I should receive it in 7-10 days. I then received an email stating contact information change notification and if I didn't make the changes to account to call and a number was provided. I called the number provided and provided my name. I was asked my card number but I explained I have not received the card then I was asked for my social security number. I informed I could verify my last four but I am not sure if the email is legit so I will not be providing my full social security number.

Rochelle

21.08.2017

Adams, TN

credit_one

Got approved, card showed up. I logged in to set up payment info, used the card once and my account was locked after that. I can't pay or do anything and I have faxed everything asked for. Go with Capital One instead.

Brandon

21.08.2017

Cape Coral, FL

credit_one

Signed up online to build credit. Sign up was easy, after receiving card. Made 2 small purchases. The website tells you that you cannot use bill pay to make payments so I decided to pay before my statement arrived. Online at creditonebank.com I made a payment and shortly after received a text that my payment was received. After 2 days the charge did not show up in my bank account, I went on the site again and paid for the small balance in full, same thing happened.

MANUEL

10.08.2017

Boca Raton, FL

credit_one

We received an offer to get this card 2 months ago. Now we have received the first information about having 136 dollars of debt. $75,oo dollars yearly fee plus interest + interest, etc. The card never was used. When trying to access to the website was impossible. Does not accept username or password and does not allow to reset. I called them and agent tried to help me giving me some instructions like how many characters username and password should have. Did not work. He also tried to transfer the phone call to IT Department and was not possible. Finally he told me somebody will call me later to help me to access to the website. This is a fraud. I want to close the account but still they will get my money and the money of how many people in this illegal way? Who can help? Is there any organism which could help?

Katie

10.08.2017

Brooklyn, NY

credit_one

Opened an account with Credit One a few years ago when I first started my credit and after that I did not use it just because it doesn't have a great online banking option. This year I was in the process of buying a house and when I check my credit I saw I had a late payment. I'm a panic I called them to realize that they charged me a yearly fee and because I didn't pay that fee they charged me about 200 in fees on a credit line of 500 dollars. Literally in tears I called them. The first representative I spoke to transfers me and then hung up. The second one ** Linda supervisor was the rudest Person I have ever met in my entire life. She made me cry on the phone. She spoke to me like I am 5 years old and the more upset I was getting, the ruder she got.

Hadi

8.08.2017

Los Angeles, CA

credit_one

$8+ dollars a month in annual fee and $10+ dollars a month credit protection which I did not even request on a lousy $700 balance! I had this card for a long time, I have excellent credit with lines in excess of $11K from major banks with no fees. This card will be cut and in the trash it goes!

Sharon

8.08.2017

Reno, NV

credit_one

My credit card due is always 7th of the month. I use my phone and always on the go and always on the 7th. It has been the 3rd time in a row that this website is not working. In making payment the system will then say update bank information with a small deposit as a testing amount. This being said, it will be 24hr before I could access the acct. I will then call and speak with most unhelpful pea-brains in their call center. First 2 scenarios I was promised that no late fee and no express fee due to their web issues, but yet after 24hrs my account occurred late fee. I will then contact anyone that could help but I get a NO with the answer, "No record any agent waived any fee.” Therefore, no integrity.

Sherry

5.08.2017

Kingwood, TX

credit_one

I wanted to increase my credit score so I applied for this card in January. By May, I was starting to suspect that they were not very honest. I looked at my account one day, only to see that they were claiming that my March payment was made late, despite the fact that I made that payment on the 1st when I paid all of my other bills. They charged a late fee when the payment had actually been 2 weeks early. In June, I requested a credit increase and they told me that they don't issue credit increases on my type of account, whatever that means. I got an email in June, stating that my payment was late. When I looked into it, they had charged the wrong account. That particular account didn't have enough to cover the payment so that cost me $35 at the bank for a return fee and another $35 with them even though it was their fault.

Kristin

4.08.2017

Oroville, CA

credit_one

I had to rebuild my credit so I got a credit card from Credit One in April, everything was okay, wasn't happy about the annual rate. They charged right when I got the card or the 9.99$ they charge you to make a payment by phone!! So I decided to download the app and make payments on there. I made two payments, never heard from them so I assumed everything was fine. Today I tried to get on my app to check my account and it told me it was locked! So I called and they closed my account because my payments were returned because of their app malfunction!! On top of that they charged me two 25$ fees for each on and late fees putting my account over the limit! I didn't receive one email, one phone call, one email, nothing! I haven't even received a statement since I got the card!

MARY

1.08.2017

Punta Gorda, FL

credit_one

I received an application for Capital One credit card, but little did I know it was not, it was Credit One Bank which carried the Capital One Bank logo, and out of my total bill which was for lunch, the outstanding bill was $188.00, $75.00 was for the card use so therefore, my actual charges were a total $113.00. I paid the bill when received. Now, with them stating that they did not receive my payment, it was always late. I was charged and paid amount but, they then added an additional $30.00 for late fee. Not realizing calling them, I received a notice from Comcast asking if I wanted international calling service on my bill. I said No. I have no one abroad. Yes, I did, and little to my surprise I was calling India via their 800 number. My credit limit was suppose to be $300.00 and then they said $200.00. I told Comcast I told I had no knowledge that I was making an international call to India or Pakistan. I was now shocked again.

Shon

1.08.2017

Saint Paul, MN

credit_one

From the moment I signed up for this credit card I have had problems. The website is always under maintenance and will not accept my password or user name. It will not let me reset it as well. When I call them, to try to process a payment they want to charge me $9.95 to process it. I refuse to pay that amount. If your website will not let me make a payment you need to process it for free. I usually get it for free after much protest. This happens all the time. I know how to use a computer but they tell me to clear all cookies and delete my browser history but I am fully aware of that. I cannot stand this credit card company and feel as if they're going the extra mile to rip people off.

Alfred

30.07.2017

Portage, MI

credit_one

Terrible place. Credit One is all about sharecropping. Their membership fees, plus interest and hidden charges make it almost impossible for anyone to place off the account, get out from under them & move on to something else. Recently I had my fill and decided to pay them completely off. I called to cancel the card & also to receive an exact $ amount for the payoff. (The due date was a couple of weeks away, so this was at the beginning of the new cycle).

Cheri

28.07.2017

Plymouth, CA

credit_one

I received an offer in the mail from this company and decided to sign up. This was June 17. I went online and filled out the application. The first thing I noticed is the automatic fill data when I went to put my address in. They had a former manager's address listed in Oregon as an option.... I'm in California. The only way they could have gotten that data was via Amazon when I purchased office supplies for him and had it direct shipped to his office in Oregon. They also had my current work address. I filled in my home address as the place to send the card and statements and submitted only this information.

Cassie

28.07.2017

Easley, SC

credit_one

Please stay away from Credit One. They locked me out of my account for no reason. When I called their "customer service" the woman refused to let me in. It took me an hour of screaming at two people to finally get anywhere. This company is a sham. They will do everything to keep you from paying your bill. STAY AWAY!!!

Sabina

27.07.2017

Avondale, AZ

credit_one

I've been with Credit One for about 3 months. The issues I have is, I can't get into their website to check my statements and I haven't received a statement in the mail. After thousands of negative reviews for Credit One, can't the ConsumerAffairs contact the Federal Trade Commission so they can look into all this?

Jennifer

26.07.2017

Loganville, GA

credit_one

Credit One has been reporting to the 3 Credit Bureaus and I don't even have a card with them. This has been affecting my credit since Feb. 2016. I have called and called them about this issue. Still has not been resolved. Today is July 26, 2017. I had to call again and was told “No ma'am we are not reporting to the credit bureau.” The supervisor did see where I have not had any card open with them. Please be careful with these card companies. Even if I could I would not get a card with Credit One.

James

25.07.2017

Woodstock, GA

credit_one

I have never been able to open my electronic monthly statements. There is no information on how to solve this problem. And the only phone number I can find is a recorded prompt and no option to talk to customer service.

P.

23.07.2017

Greencastle, PA

credit_one

Trying to increase my credit score only to find out this company is a rip off. Opened account in May. Second week of June started receiving calls that I had to pay off my credit account in full because it was past due. I hadn't even received my card. The company billed me $75 annual fee and then charged a $25 late fee because the annual fee hadn't been paid. I hadn't even received a bill. Credit line was set at $300. I called and got nowhere with the person on the other end. I closed the account and now that will lower my credit score. Company is complete rip off. They will only make your credit score worse instead of better. DO NOT SIGN UP.

Roy

20.07.2017

Burbank, CA

credit_one

DO NOT APPLY FOR THIS CARD. I made payments through app. "Pay Near Me" payments take 2-5 business days. After payment is made, Credit One Bank will not credit your account until 1-2 days before your scheduled payment date. You cannot make purchases, it will decline due to credit limit balance due. Regardless how early you zero out your balance. They require a expedited payment to immediately credit your balance and free up card purchases. But you have to pay for this quick balance credit per single payment transaction. I will zero out my balance, cancel the card and give a big ** to this credit card business.

Mark

13.07.2017

Dawson, PA

credit_one

I'm in the process of "rebuilding" credit. Unfortunately I applied for this on the internet, not realizing that there would be a $75 "fee." They sent me a card, and I didn't activate it. Notice after 14 days it would be automatically closed. I got billed for $75 on a card I didn't even open! Went online and paid it after I called 1800 number to activate this. I should of stayed away from this company! I changed my mind about having it, and I don't see any way to close the account online.

Julianne

13.07.2017

Holyoke, MA

credit_one

I've had this card about 8 months because I desperately needed a credit card to help me out while I was on Maternity Leave. I've been paying my balances since January and the numbers look EXACTLY the same. It's like I put no money to it!! They've locked me out of my online account TWICE because I've made two payments of "insufficient funds" & I just finished speaking to a customer service associate about it and she was NO help. Now in order to get my online account back I have to write a LETTER to their corporate store in Nevada. Do yourself the favor and stay away from this company. Their customer service offices aren't even in the US and they can barely understand you sometimes. They're absolutely awful. I've already told them I'm closing this credit card the second it's paid off.

Ronald

12.07.2017

Ardmore, AL

credit_one

This card was paid in full last year. I continued to pay the monthly service fee. What a mistake. I should have canceled as soon as I had paid full charges on the account. Card is not used until about February 2017. By whom I have absolutely no idea. Charged by some company I do not know. For products I have no idea what they are. Most banks/credit cards you can report such things on their website. Not this bank. I had to write it, explain the problem. It was sent to the address listed on their website for fraud problems. Sent the first one, never heard back. Sent a second one with cut up card and asked to close the account, received letter stated they had no idea what I wanted. So I was to send them another letter with my problem and details.

Stacia

11.07.2017

Tampa, FL

credit_one

You will have the available credit at 300 your card will decline still. Every single day my account access is disabled, if you make too many purchases 3-4 they put your account on a hold, I have to call at least 3 times a week just so I can view my activities, check my balance, or make payments. Waste of time. Get a Capital One secured card 0% annual fee, $200 credit limit, interest fees are nothing, just a $45 security deposit that you can get back if anything, just make sure all payments you do with capital one is certain. If you have two return payments they will automatically close your account. DO NOT GET THIS CARD!!! I REPEAT DO NOT GET THIS CARD!!

Paige

10.07.2017

Los Angeles, CA

credit_one

I didn't want to get this card to start my husband's credit, and I regret getting it now. I make the payments on his account. It is RIDICULOUS to have to pay extra to process a payment sooner. Every credit card I have had posts the amount immediately without having to pay extra and funds are available the next day. But not with Credit One. They charge $9.95. And if you do a standard payment, funds are not available for 5 or 6 business days.

Erica

10.07.2017

Spring, TX

credit_one

After I got the card, I went to make a payment. I selected the Express Payment option and typed YES in their confirmation screen to pay it. I *thought* it went through, but it didn't. A few weeks later, I got put on the callbot again asking me to pay my balance -- to which I replied I had already paid the balance in full weeks earlier. Nope. And guess what? It went past 30 days, so they reported a late payment on my credit report. I have other cards and I have never missed a payment, so this report dropped my score nearly 90 points. I was shocked. I disputed it, asked for a goodwill adjustment since I paid the balance in full, only to be given generic, robotic responses that didn't even address the issue I had on their website.

MATTHEW

10.07.2017

Krum, TX

credit_one

This place is a joke. I attempted to make an international purchase, it was declined. I contacted customer service, which are extremely hard to understand. I advised them my card was declined, they removed the international block. I used my card immediately following the phone call and it worked. I then received a message that my card had been placed on hold due to "suspicious activity". I contacted them again and the suspicious activity was the very charge I made and the one they allowed from having the international block lifted. They advised I needed to mail a copy of my driver's license, not scan and email, but physically in the mail to "confirm" the account. On top of all of that they want a annual 75.00 "service fee" for a card with a 300.00 credit limit...

William

9.07.2017

Fort Lauderdale, FL

credit_one

I have been a customer for over 2 years. I recently was asked by an employee why haven't offered me a credit increase. The process fee of $24.95 was never refunded after I was denied a credit increase. I was told this was a standard business practice. Before you accept a credit increase from this company please make sure you check your credit score and make at least $1200 dollars a month.

Graham

8.07.2017

Walla Walla, WA

credit_one

This company does not allow the option of scheduling a payment ahead of time as every other reputable company does. Obviously, this is for the purpose of hoping payers will miss the due date and end up with a late charge. I adjusted to that, though, and made the payments the date they were due for quite a while now.

Dwayne

8.07.2017

Oakland, CA

credit_one

Now when I first got this card, I really thought it is was Capital One... I only had the card for three weeks and I'm ready to pay if off and cancel it. The payment options are very confusing, the automated phone system is bad... and I'm just not satisfied!!! So to the Consumer Affairs can you please help me in this terrible situation.

Andrew

7.07.2017

Spring, TX

credit_one

In my very brief stint with Credit One Bank I have had a few experiences that words cannot express. From being told it's my fault my additional card hasn't come in and now having a bunk computer because I cannot access their website. I have payments due (never been late) and their website is non-responsive due to their server issue. I reported the issue with Credit One and they proceeded to tell me to reset my username and password because my account is somehow "locked". Their customer service department is so out of touch with their creditors it is unreal. They cannot even comprehend the concerns their card holders bring to them and have nonsense type responses which prove they have NO IDEA what people are trying to convey to them!!! So damn angry with this company...or lack thereof.

Rebecca

4.07.2017

Batavia, Il, IL

credit_one

Credit One Bank is a buyer beware credit card. There are many other better cards for restarting your credit. Payment of the express payment fee does not result in next day available funds. IN FACT expect to have your funds held for an additional week after having the funds removed from your checking account. YOU ARE GIVING THEM A FREE LOAN AND YOU ARE PAYING FOR IT! No amount of complaining or advocating for yourself results in a solution. After nearly an hour of calls, the concern was heard but the outcome was hardly a resolution. DO NOT USE THIS COMPANY. It's your value, your time and money

George

2.07.2017

Bella Vista, AR

credit_one

Let me start by saying that I had to call and ask for a statement 3 months in a row. Today I was paying my bill and noticed a $25.00 late charge. I checked my online banking and the payment was received on time. So I called and spoke to foreigner and was told I shorted my payment by $2.00. I told them that was the stupidest thing, all for $2.00. I told them to close the account. Now, I admit that I shorted the payment $2.00, but I have some vision problems due to a stroke. All they had to do was increase my payment the next month by the $2.00, and I would have been happy. I would also like to know what part of the world their customer service in located. Because the 2 people I spoke to today were very heavily accented. They DID offer to waive the fee and some of the monthly charges, which I accepted. But the whole thing really ticks me off.

David

2.07.2017

Mora, MN

credit_one

I received card in mail. If I applied... show me an application. No mention of "Annual Fee"... credit limit $1000.00. I foolishly used it. 2 weeks after receiving card I was assessed a "Late Fee"! That's when I knew "Credit One" was TROUBLE! I cut up the card... paid for my purchases and the interest. I told them verbally while supposedly being "recorded" and sent them an email stating I was no longer a customer of theirs and that I had "cut up" my card. Since then "my balance" has gone up to nearly $400.00 because of "Late Fees". They've ruined what was a very good credit rating. They called daily... many times each day. It was of no use to try to "block" them. They have an endless supply of American phone numbers from all over the country.

Lynn

29.06.2017

Wheeling, ID

credit_one

On a number of occasions they would decide to put a block on my card if they felt the gas station wasn't in an area that isn't safe. My payments were consistent and they are not trained correctly and absolutely the managers they have are rude and complete liars. They treat their customers like crap. I would never recommend to my worst enemy to go with them. Very inconsiderate and unprofessional. Best thing I did was close my account. They are one big headache and they say they answer calls 24/7 but in the middle of this so called manager pretty much trying to cover her but because I caught her in a lie all of a sudden hung up. I call back and then was told their closed. Crooked. Not worth the hassle.

Ted

28.06.2017

Salmon, ID

credit_one

I fell victim to the lies and crappy promises made by Credit One Bank. I was a customer for 1 1/2 months. They gave me an initial credit limit of $1,200.00. My credit rating was over 670 at the time. I went to visit my mother who was dying and I sent them a fax about my urgent trip, also a letter and a phone call as well. I was assured that there would be NO problems while I was away if I had to use my card. While I was away dealing with the death of my mother, a supposed fraud dept rep called me. I assured her that I was in possession of the card, and she assured me that they were concerned about a specific and suspicious transaction. I told her that I indeed had made the purchase and she told me "thank you for verifying the transaction." I asked her if there were any other problems with my card and was assured, "No." I went to come back home and found that they had reported my card as stolen. I was arrested and put in jail, out of state.

Tom

27.06.2017

Jacksonville, FL

credit_one

I called to cancel my subscription since they charge an annual fee and I don't need the card anymore - they cancelled the card then six month later they called to say I was behind since they started charging the fee again - I told them to cancel it again which they said they would but they wouldn't remove the annual fees so I had to pay $24.95 for nothing - what a ripoff!

John

25.06.2017

Fort Bragg, CA

credit_one

I tried to setup an account online. It actually turns out I was able to, but the website had said it didn't work a time or two. I asked for them to email my password, but that didn't happen. I had wanted to pay my bill from my bank online. I did this about a week before my payment was due. I then thought my payment was due on the 26th, but it turns out it was due on the 22nd. I had planned on calling in and paying it by phone. Of course, you are charged a $9.95 fee for this. On the 23rd, I got a phone call that my account was delinquent and asked if I wanted to bring it current. One day. I was charged $25.00 because there is no grace period. Again, I truly tried to set it up to pay online and spent a lot of time trying to do that.

Jenny

23.06.2017

Woodstock, VA

credit_one

They want their annual charge right away. Even I didn't use the card I was charge a late fee for annual fee. I don't have opportunity to use the damn card yet. Customer service was horrible...so I paid the whole thing and shredded the freaking Credit One Card. Hello people...do yourself a favor...if you want to open credit card do not consider Credit One. Try Discover card or Citi card. I have been using Discover card for awhile now and satisfied with them. Again do not consider Credit One cards. I think they are a fraudulent.

Sarah

23.06.2017

Bristol, TN

credit_one

I got this card almost a year ago to help rebuild credit. I read the reviews. I used the card responsibly. I made payments on time. I check the balance today and it is over the limit so I called because the information online showed nothing. I had not used this card in a month. Credit One Bank has two payment options. Standard is free and posts in five days. Express posts in a few hours but will cost you an additional 9.95. I chose standard as my due date was still 3 weeks away and made more than the minimum payment.

Travis

22.06.2017

Slc, UT

credit_one

I'm so mad about this card. Me and My husband had for only 2 weeks, I use and I decide to pay off yesterday. Ok To make the express payment they charge you a fee (for you to have the credit available next day), so I pay the fee and this morning the available credit is not available! LIARS!!! I pay extra for nothing! I call customer service and the people are not from here, I couldn't understand the girl and she couldn't understand me, probably from India or other country. She told me the balance will not be available for 5 more days because I pay using my checking account. THEY STEAL FROM ME FOR THE EXPRESS PAYMENT and that's it! THE WORSE credit CARD EVER! Don't do it!!! I will wait for the credit be available and I'm calling them to cancel this card!

Me

22.06.2017

Oxnard, CA

credit_one

So even when you pay off your balance (had a 0$ balance for 5 weeks) you still get interest fees from when you had a balance... How does that make any sense. Cancelled the card immediately and STRONGLY ADVISE AGAINST DOING BUSINESS with the CALL CENTER OUT of the US that reads from a screen and is NO HELP at all...

Bernabe

22.06.2017

Fontana, CA

credit_one

First of all is the same as the other's reviews, basically same problem so this is my nightmare. I got a credit line with this "bank" and been used for the last 5 months just 30% of my line of credit which always paid the full amount, a month and a half ago I replaced my Chase debit card because it was cracked in half, so when my Credit One Bank bill was about to be due I tried to pay online. Their system constantly was frozen and don't accept all the numbers I was putting in to. After the third attempt finally! It went through. I paid my full balance so after a month and a half I didn't use it until last week. I tried to use in Best Buy and declined, I called immediately Credit One Bank to find out why it was declined. I just wanted to know an explanation, customer service horrible. A person that don't know how to explain why! And barely speak English nor Spanish.

Andrea

22.06.2017

Charlotte, NC

credit_one

I have an investigation on my account and was told that it had been resolved and that my refund would be mailed to me. Three weeks later I called to check on my refund and was told that it was just mailed out. When I asked to speak to a manager I was placed on hold for almost an hour. All of the representatives are from the Philippines so there were language barriers. This is the worst company ever!!!! I would not recommend this company to anyone.

Tasha

21.06.2017

Forney, TX

credit_one

I applied for a Credit One credit card. Can't believe it takes 3 weeks to receive the card. Customer service reps sucks, they keep telling me lies about when my card will be shipped. I'm really thinking about canceling my card.

Erin

20.06.2017

Austell, GA

credit_one

This will be my first review for Credit One Bank. I will make another review once I have used the card more. First: I applied for a Credit One Bank credit card and was approved on 06/06/2017 for the Credit One Bank Platinum Visa. Right from the start it informed me if I chose a certain type of card design I would be charged a fee of $6.95. I was okay with that. So I chose my design and waited for my card to be sent. My card was shipped on 06/16/2017. Website stated it should be there by 06/26/2017. I received it by 06/19/2017. I think where the problem starts with certain people is they do not read. I said certain not all!

Simone

19.06.2017

Hollywood, FL

credit_one

This is the absolute WORST credit card company! Nobody speaks proper English, website is always having issues when making a payment, they charge a ridiculous annual fee, and the last straw was I made an early payment (before my billing cycle ends) and they tried to charge me a $35 late fee. If you are not diligent about checking your statements with a fine toothed comb, they will rob you. BEWARE! I needed this card 7 years ago when I was rebuilding my credit. I now have a 750 credit score, and am closing this account for good.

Fran

17.06.2017

Garnerville, NY

credit_one

I am sick and tired of Credit One. I received their card one year ago. I have always paid on time and for the most part more than what was asked of me. I have countless times asked for a credit increase. My initial credit was $400 and this is after they deducted the $75 annual fee. Credit One keeps refusing me of an increase, they send a letter in the mail stating the reason I was denied was because I have had their card less than one year. Okay, so today I call and the representative Olivia which sounded like a robot rather than a human tells me "no that not so, we get credit, one month, three month, six month." I said this isn't so, and I am sick and tired putting in for an increase, then seeing on my credit report hard inquiries. This card is ** and so are the representatives. If someone pays on time, they should be entitled an increase without all of Credit One bs stories.

Lorna

17.06.2017

New Castle, DE

credit_one

I received a letter I was preapproved. I applied and was told everything was approved and I would get my card 7-10 business days. 15 business days later I did not receive the card. I called them they told me give it a couple more days. 3 more days later I got a bill for $45.00 for something I never received nor activated. I called them to cancel altogether as to me this was a sign. The representative a foreigner told me he will cancel my account and credit my account for $25.00 and I would only owe $20.00. Oh yes I told him that was unacceptable. I am not paying anything for something I never received. He recanted his statement. Confirmed he canceled my account and credited it to $0. I have good credit. If this goes on my credit report I will be very upset. Beware do not get a Credit One credit card.

Elizabeth

17.06.2017

Woodland Hills, CA

credit_one

This was the first card I received after my credit went to crap from when I lost my good paying job and had to take work paying half the income I used to make. Anyway, this is a subprime card and I understood that the interest rate was high. They also charge an annual fee that you can either pay each year in full or they will break it up and charge you each month for 12 months. I almost always pay the full amount I use each month. Sometimes I don't. I look at my statement and make sure the interest rate calculation is according to my rate for any balance I leave on the card till the next month. They've given me two increases but you have to for it. I think it $24. It's been worth it for me and it help me establish my credit enough even though I have several bad accounts on my credit report as I'm still digging myself out of the debt from when I lost my job.

Cheryl

16.06.2017

Philadelphia, PA

credit_one

I applied for a credit card and I know I have a fraud alert on my report. So when I finished my application it said "pending for additional information. You will receive a letter shortly requesting additional information." That was on June 6. Never received a letter requesting anything. So on June 15th I got a letter in the mail that was dated June 8 declining me because I have a fraud alert and they couldn't reach me via phone. Are you kidding me. When did a letter become a call. So I called them and their customer service are all idiots, all of them said including a supervisor "we're sorry but you can apply again after 30 days." Why would I do that. You all are the idiots not me!!

david

16.06.2017

De Queen, AR

credit_one

My whole credit history is so bad, that I have had to file bankruptcy! As I have moved on, to rebuild my credit history and score. I have a credit card through Credit One Bank. First they started me out with only $250.00 credit line. I made my payments on time, and without asking for a credit line increase, I now have a $500.00 credit line. If this is as high as my credit line will go! I'm very happy about it. Now I have a Capital One Quicksilver, with a credit line of $500.00 also! And just a month ago!

Lucinda

16.06.2017

Chicago, IL

credit_one

I'm so sorry I applied for this credit card. You have to pay to make a payment $3.99. This is horrible. When you mail in the payment they are getting it late. Plus when you make a payment online it takes 5 days to post they are do not give you credit on the day you make payment causing it to be late. Unhappy customer.

Katherine

15.06.2017

Visalia, CA

credit_one

I tried logging in online to pay my monthly bill. I was locked out and my account suspended. I called to get a new password. Only then did they notify me that they had shut my account down because my card was used near Los Angeles, CA on the 5th of this month. It was the 14th when I called. So 9 days later and they hadn't called, emailed, or done anything to notify me of this. WTF? I will be closing my account down after they send the new card. How do you not call?