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What is the purpose of the 'Transmission of Information by Facsimile and Electronic Mail 1113' policy? | The 'Transmission of Information by Facsimile and Electronic Mail 1113' policy outlines guidelines for transmitting information using fax and email within AHS. | The 'Transmission of Information by Facsimile and Electronic Mail 1113' policy outlines guidelines for transmitting information using fax and email within AHS. |
How can you access the 'Privacy Protection and Information Access 1177' policy? | You can access the 'Privacy Protection and Information Access 1177' policy [here](https://extranet.ahsnet.ca/teams/policydocuments/1/clp-ahs-privacy-protect-ia.pdf). | You can access the 'Privacy Protection and Information Access 1177' policy [here](https://extranet.ahsnet.ca/teams/policydocuments/1/clp-ahs-privacy-protect-ia.pdf). |
Where can you find guidelines for safeguarding and securing information? | Guidelines for safeguarding and securing information are available [here](https://insite.albertahealthservices.ca/Main/assets/tms/lp/tms-lp-guidelines-safeguarding-security-awareness.pdf). | Guidelines for safeguarding and securing information are available [here](https://insite.albertahealthservices.ca/Main/assets/tms/lp/tms-lp-guidelines-safeguarding-security-awareness.pdf). |
What is the purpose of 'Privacy Pointer #9'? | Privacy Pointer #9' provides specific guidance on privacy matters and can be found [here](https://insite.albertahealthservices.ca/main/assets/tms/lp/tms-lp-privacy-pointer-9.pdf). | 'Privacy Pointer #9' provides specific guidance on privacy matters and can be found [here](https://insite.albertahealthservices.ca/main/assets/tms/lp/tms-lp-privacy-pointer-9.pdf). |
What does the IT Acceptable Use Policy (AHS) cover? | The IT Acceptable Use Policy (AHS) provides guidance and standards on the use of IT resources for business purposes, including Internet and email usage. | The IT Acceptable Use Policy (AHS) provides guidance and standards on the use of IT resources for business purposes, including Internet and email usage. |
How can you access the 'Information Technology Acceptable Use 1109' policy? | You can access the 'Information Technology Acceptable Use 1109' policy [here](https://extranet.ahsnet.ca/teams/policydocuments/1/clp-ahs-pol-it-acceptable-use.pdf). | You can access the 'Information Technology Acceptable Use 1109' policy [here](https://extranet.ahsnet.ca/teams/policydocuments/1/clp-ahs-pol-it-acceptable-use.pdf). |
What are the 'Microsoft Lync Use Guidelines (HL)' based on? | The 'Microsoft Lync Use Guidelines (HL)' are based on AHS policy and guidelines. | The 'Microsoft Lync Use Guidelines (HL)' are based on AHS policy and guidelines. |
Where can you find the 'Health Link Guidelines for the Use of Microsoft Lync'? | The 'Health Link Guidelines for the Use of Microsoft Lync' can be found [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-lync-guidelines.pdf). | The 'Health Link Guidelines for the Use of Microsoft Lync' can be found [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-lync-guidelines.pdf). |
How were the 'Mobile Device Use Guidelines (HL)' at Health Link developed? | The 'Mobile Device Use Guidelines (HL)' at Health Link were developed from HL staff input and AHS policy and guidelines. | The 'Mobile Device Use Guidelines (HL)' at Health Link were developed from HL staff input and AHS policy and guidelines. |
What does the 'Social Media Acceptable Use Policy (AHS)' provide direction on? | The 'Social Media Acceptable Use Policy (AHS)' provides direction on the management of social media by AHS Services. | The 'Social Media Acceptable Use Policy (AHS)' provides direction on the management of social media by AHS Services. |
Where can you access the 'AHS Social Media Acceptable Use Policy'? | You can access the 'AHS Social Media Acceptable Use Policy' [here](https://extranet.ahsnet.ca/teams/policydocuments/1/clp-ahs-pol-social-media.pdf). | You can access the 'AHS Social Media Acceptable Use Policy' [here](https://extranet.ahsnet.ca/teams/policydocuments/1/clp-ahs-pol-social-media.pdf). |
What does the 'Supportive Work Environment' policy cover? | The 'Supportive Work Environment' policy covers workplace health and safety and can be found [here](https://extranet.ahsnet.ca/teams/policydocuments/1/clp-ahs-pol-workplace-health-safety.pdf). | The 'Supportive Work Environment' policy covers workplace health and safety and can be found [here](https://extranet.ahsnet.ca/teams/policydocuments/1/clp-ahs-pol-workplace-health-safety.pdf). |
Where can you view all corporate policies and procedures? | You can view all corporate policies and procedures [here](https://insite.albertahealthservices.ca/corporate-policies.asp). | You can view all corporate policies and procedures [here](https://insite.albertahealthservices.ca/corporate-policies.asp). |
What are some Manager Resources available? | Manager Resources include Provincial Resources, Chart Requests, Complaint/Commendation Process, and more. | Manager Resources include Provincial Resources, Chart Requests, Complaint/Commendation Process, and more. |
Where can I find the Manager on Call (MOC) Addiction and Mental Health Helpline? | You can find the MOC Addiction and Mental Health Helpline [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-moc-amh-line.pdf). | You can find the MOC Addiction and Mental Health Helpline [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-moc-amh-line.pdf). |
What is the MOC COVID Assistance Team for? | The MOC COVID Assistance Team provides support and assistance during COVID-related situations. More information can be found [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-moc-covid-assistance-team.pdf). | The MOC COVID Assistance Team provides support and assistance during COVID-related situations. You can find more information [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-moc-covid-assistance-team.pdf). |
Where can I access the Escalation of Issues to Health Link Leadership on Call document? | You can access the document on the Escalation of Issues to Health Link Leadership on Call [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-moc-escalation-of-issues-to-hl-leadership-on-call.pdf). | You can access the document on the Escalation of Issues to Health Link Leadership on Call [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-moc-escalation-of-issues-to-hl-leadership-on-call.pdf). |
What resources are available for the MOC Outpatient COVID Treatment Program? | Resources for the MOC Outpatient COVID Treatment Program can be found [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-outpatient-covid-treatment-program.pdf). | Resources for the MOC Outpatient COVID Treatment Program can be found [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-outpatient-covid-treatment-program.pdf). |
Where can I find the MOC PADIS Resources? | You can find the MOC PADIS Resources [here](https://share.albertahealthservices.ca/teams/PADIS/ManagerOnCallBugOut/SitePages/Home.aspx) | You can find the MOC PADIS Resources [here](https://share.albertahealthservices.ca/teams/PADIS/ManagerOnCallBugOut/SitePages/Home.aspx). |
What is the purpose of the Provincial Law Enforcement Mental Health Consultation Line for MOC? | The Provincial Law Enforcement Mental Health Consultation Line is for providing mental health consultation to law enforcement. More information can be found [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-moc-amh-line.pdf). | The Provincial Law Enforcement Mental Health Consultation Line is for providing mental health consultation to law enforcement. More information can be found [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-moc-amh-line.pdf). |
How can I access Virtual MD as a Manager/MOC? | You can access Virtual MD resources for Manager/MOC [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-moc-virtual-md.pdf) | You can access Virtual MD resources for Manager/MOC [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-moc-virtual-md.pdf). |
Where can I find the Chart Request - Management – Initial Request document? | The Chart Request - Management – Initial Request document is available [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Flowcharts/tms-811-gen-bp-prov-chart-request-management-initial-request.pdf). | The Chart Request - Management – Initial Request document is available [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Flowcharts/tms-811-gen-bp-prov-chart-request-management-initial-request.pdf). |
How can I access instructions for printing EchoAccess charts and accessing archived charts? | Instructions for printing EchoAccess charts and accessing archived charts can be located in the EchoAccess section [here](/811/Page15013.aspx). | Instructions for printing EchoAccess charts and accessing archived charts can be located in the EchoAccess section [here](/811/Page15013.aspx). |
Where can I find the Complaint/Commendation-Manager process document? | You can find the Complaint/Commendation-Manager process document [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Flowcharts/tms-811-gen-bp-prov-complaint-commendation-manager.pdf). | You can find the Complaint/Commendation-Manager process document [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Flowcharts/tms-811-gen-bp-prov-complaint-commendation-manager.pdf). |
How can I request an Education Posting as a Manager/MOC? | You can request an Education Posting by following the instructions available [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-moc-education-posting-request.docm). | You can request an Education Posting by following the instructions available [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-moc-education-posting-request.docm). |
Where can I find information on Disaster/Emergency Management for Manager/MOC? | Information on Disaster/Emergency Management can be found [here](/811/Page8254.aspx). | Information on Disaster/Emergency Management can be found [here](/811/Page8254.aspx). |
What is the Flowchart Build and Updates Process for Manager/MOC? | The Flowchart Build and Updates Process for Manager/MOC is explained [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-flowchart-build-and-updates-process.pdf). | The Flowchart Build and Updates Process for Manager/MOC is explained [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-flowchart-build-and-updates-process.pdf). |
What is the HIA/FOIP Breach-Manager process for? | The HIA/FOIP Breach-Manager process is for handling Health Information Act and Freedom of Information and Protection of Privacy Act breaches. You can find more information [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Flowcharts/tms-811-gen-bp-prov-hia-foip-breach-ccc-sl.pdf). | The HIA/FOIP Breach-Manager process is for handling Health Information Act and Freedom of Information and Protection of Privacy Act breaches. You can find more information [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Flowcharts/tms-811-gen-bp-prov-hia-foip-breach-ccc-sl.pdf). |
Where can I access Manager / MOC response guidelines? | You can access Manager/MOC response guidelines [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-moc-response-guidelines.pdf). | You can access Manager / MOC response guidelines [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-moc-response-guidelines.pdf). |
How can I delegate responsibilities in an Out of Office Delegation process as a Manager/MOC? | You can find information on the Out of Office Delegation process for Managers/MOC [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-moc-out-of-office-delegation.pdf). | You can find information on the Out of Office Delegation process for Managers/MOC [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-moc-out-of-office-delegation.pdf). |
What is the Staff Privacy Breach Investigation Process for Managers/MOC? | The Staff Privacy Breach Investigation Process is outlined [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-staff-privacy-breach-investigation-process.pdf). | The Staff Privacy Breach Investigation Process is outlined [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-staff-privacy-breach-investigation-process.pdf). |
Where can I access resources related to Safety Plans? | Resources related to Safety Plans can be found [here](https://share.albertahealthservices.ca/teams/HLA/moc). | Resources related to Safety Plans can be found [here](https://share.albertahealthservices.ca/teams/HLA/moc). |
What is the purpose of Virtual Code White for Manager/MOC? | Virtual Code White is a resource for managing Code White situations. More details can be found [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-manager-on-call-virtual-code-white.pdf). | Virtual Code White is a resource for managing Code White situations. More details can be found [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-manager-on-call-virtual-code-white.pdf). |
Where can I book or request changes to orientation in Calgary? | You can book or request changes to orientation in Calgary [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-moc-orientation-booking-request-calgary.docm). | You can book or request changes to orientation in Calgary [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-moc-orientation-booking-request-calgary.docm). |
How can I book or request changes to orientation in Edmonton? | Information on booking or requesting changes to orientation in Edmonton can be found [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-moc-orientation-booking-request-edmonton.docm). | Information on booking or requesting changes to orientation in Edmonton can be found [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-moc-orientation-booking-request-edmonton.docm). |
What is the ARTSSN resource for? | ARTSSN is a resource related to performance measurements. You can access it [here](http://tableau.albertahealthservices.ca/#/views/HealthLink-Current1_0/HealthLink-RealTime?:refresh=yes). | ARTSSN is a resource related to performance measurements. You can access it [here](http://tableau.albertahealthservices.ca/#/views/HealthLink-Current1_0/HealthLink-RealTime?:refresh=yes). |
Where can I find Performance Measurements - Stats information? | Performance Measurements - Stats can be found [here](/811/Page3073.aspx). | Performance Measurements - Stats can be found [here](/811/Page3073.aspx). |
What are the Process Flowcharts for Health Information Nursing, Triage Nursing, I&R Staff, and CCC/SL? | Process Flowcharts are available for Health Information Nursing [here](/811/Page8788.aspx), Triage Nursing [here](/811/Page24554.aspx), I&R Staff [here](/811/Page12564.aspx), and CCC/SL [here](/811/Page7095.aspx). | Process Flowcharts are available for Health Information Nursing [here](/811/Page8788.aspx), Triage Nursing [here](/811/Page24554.aspx), I&R Staff [here](/811/Page12564.aspx), and CCC/SL [here](/811/Page7095.aspx). |
What is AIN and how is it activated in the event of evacuation? | Information on activating AIN in the event of evacuation can be found [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-moc-activate-ain.pdf). | Information on activating AIN in the event of evacuation can be found [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-moc-activate-ain.pdf). |
Where can I find frequently used numbers for MOC devices? | Frequently used numbers for MOC devices can be accessed [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-moc-frequently-used-numbers.pdf). | Frequently used numbers for MOC devices can be accessed [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-moc-frequently-used-numbers.pdf). |
How do you tether an MOC iPhone to a laptop? | Instructions on tethering an MOC iPhone to a laptop can be found [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-moc-tether-iphone-laptop.pdf). | Instructions on tethering an MOC iPhone to a laptop can be found [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-moc-tether-iphone-laptop.pdf). |
What is the Emergency Fan-out Procedure for? | The Emergency Fan-out Procedure is for managing information during emergency situations. More details can be found [here](/811/Page8254.aspx). | The Emergency Fan-out Procedure is for managing information during emergency situations. More details can be found [here](/811/Page8254.aspx). |
What resources are available for managing information during Emerging Events? | Resources for managing information during Emerging Events can be accessed [here](/811/Page7242.aspx). | Resources for managing information during Emerging Events can be accessed [here](/811/Page7242.aspx). |
What is the HIA/FOIP Reporting checklist used for? | The HIA/FOIP Reporting checklist is used for reporting privacy breaches. You can find it [here](/811/Page7244.aspx). | The HIA/FOIP Reporting checklist is used for reporting privacy breaches. You can find it [here](/811/Page7244.aspx). |
How should I report Children at Risk to Children’s Services as a Manager on Call? | Information on reporting Children at Risk to Children’s Services can be found in the provided section. | Information on reporting Children at Risk to Children’s Services can be found in the provided section. |
What is the checklist for Emerging Events Handling for? | The checklist for Emerging Events Handling can be accessed [here](/hla/tms-hla-moc-emerging-events-checklist.doc). | The checklist for Emerging Events Handling can be accessed [here](/hla/tms-hla-moc-emerging-events-checklist.doc). |
Where can I find the Flowchart for Uncomplicated Event during Emerging Events? | The Flowchart for Uncomplicated Event during Emerging Events is available [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Flowcharts/tms-811-moc-emerging-events-uncomplicated.pdf). | The Flowchart for Uncomplicated Event during Emerging Events is available [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Flowcharts/tms-811-moc-emerging-events-uncomplicated.pdf). |
How can I submit a report to Urgent Notification to an Emerging Issue Report? | You can submit a report to Urgent Notification to an Emerging Issue Report using the attached form [here](https://insite.albertahealthservices.ca/assets/et/untei/et-untei-report.docx). | You can submit a report to Urgent Notification to an Emerging Issue Report using the attached form [here](https://insite.albertahealthservices.ca/assets/et/untei/et-untei-report.docx). |
What is Health Link Alberta (HLA)? | Health Link Alberta (HLA) is a 24/7 health information and advice line provided by Alberta Health Services (AHS). | Health Link Alberta (HLA) is a 24/7 health information and advice line provided by Alberta Health Services (AHS). |
What services does HLA provide? | HLA offers services such as health advice, symptom assessment, and assistance with finding healthcare resources. | HLA offers services such as health advice, symptom assessment, and assistance with finding healthcare resources. |
Where can I find the official website for HLA? | The official website for HLA is [Health Link Alberta](http://www.myhealth.alberta.ca/). | The official website for HLA is [Health Link Alberta](http://www.myhealth.alberta.ca/). |
What is TMS and how does it relate to HLA? | TMS stands for Telephony Management System, which is the system used by HLA to manage phone calls and interactions. | TMS stands for Telephony Management System, which is the system used by HLA to manage phone calls and interactions. |
Where can I find information about evacuee support and resources? | Information about evacuee support and resources can be found at [Evacuee Support Resources](https://www.albertahealthservices.ca/topics/Page18168.aspx). | Information about evacuee support and resources can be found at [Evacuee Support Resources](https://www.albertahealthservices.ca/topics/Page18168.aspx). |
How can I access the 'Service Status Page' for HLA? | You can access the Service Status Page at [Service Status Page](https://insite.albertahealthservices.ca/811/Page24493.aspx). | You can access the Service Status Page at [Service Status Page](https://insite.albertahealthservices.ca/811/Page24493.aspx). |
Where can I find a guide on call handling for HLA employees? | The call handling guide for HLA employees is available at [HLA Call Handling](https://insite.albertahealthservices.ca/811/Page24499.aspx). | The call handling guide for HLA employees is available at [HLA Call Handling](https://insite.albertahealthservices.ca/811/Page24499.aspx). |
How do I report issues with the HLA call system? | Issues with the HLA call system can be reported using the [Call Management System Issue Report](https://insite.albertahealthservices.ca/811/Page24501.aspx). | Issues with the HLA call system can be reported using the [Call Management System Issue Report](https://insite.albertahealthservices.ca/811/Page24501.aspx). |
Where can I find technical support for HLA employees in Calgary? | Technical support information for HLA employees in Calgary is available at [Who to contact (CAL)](https://share.albertahealthservices.ca/teams/HLA/Webdocs/AppSupport/tms-811-as-who-to-call-tech-support-calgary.pdf). | Technical support information for HLA employees in Calgary is available at [Who to contact (CAL)](https://share.albertahealthservices.ca/teams/HLA/Webdocs/AppSupport/tms-811-as-who-to-call-tech-support-calgary.pdf). |
How can I log in to the e-Facilities Service Request Portal for Calgary? | You can log in to the e-Facilities Service Request Portal at [e-Facilities Login](https://ca1.unifier.oraclecloud.com/ahs/portal). | You can log in to the e-Facilities Service Request Portal at [e-Facilities Login](https://ca1.unifier.oraclecloud.com/ahs/portal). |
What is the username and password for the 10th Floor SPTT in Calgary? | The username for the 10th Floor SPTT in Calgary is '2014DF10TWR,' and the password is '2014DF10TWR!23. | The username for the 10th Floor SPTT in Calgary is '2014DF10TWR,' and the password is '2014DF10TWR!23.' |
Where can I find information on technical support for HLA employees in Edmonton? | Information on technical support for HLA employees in Edmonton is available at [Who to contact (EDM)](https://share.albertahealthservices.ca/teams/HLA/Webdocs/AppSupport/tms-811-as-who-to-call-tech-support-edmonton.pdf). | Information on technical support for HLA employees in Edmonton is available at [Who to contact (EDM)](https://share.albertahealthservices.ca/teams/HLA/Webdocs/AppSupport/tms-811-as-who-to-call-tech-support-edmonton.pdf). |
What should I do for after-hours InformAlberta outage reporting? | You can follow the [InformAlberta After Hours Outage Process](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Flowcharts/tms-811-gen-bp-prov-ia-afterhours-outage.pdf) for reporting after-hours outages. | You can follow the [InformAlberta After Hours Outage Process](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Flowcharts/tms-811-gen-bp-prov-ia-afterhours-outage.pdf) for reporting after-hours outages. |
How do I report a business hours InformAlberta outage? | You can follow the [InformAlberta Business Hours Outage Process](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Flowcharts/tms-811-gen-bp-prov-ia-business-hours-outage.pdf) for reporting business hours outages. | You can follow the [InformAlberta Business Hours Outage Process](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Flowcharts/tms-811-gen-bp-prov-ia-business-hours-outage.pdf) for reporting business hours outages. |
What is the procedure for InformAlberta After Hours Unplanned Outage Notification? | The procedure for InformAlberta After Hours Unplanned Outage Notification can be found [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-ia-after-hours-unplanned-outage-notification.docm). | The procedure for InformAlberta After Hours Unplanned Outage Notification can be found [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-ia-after-hours-unplanned-outage-notification.docm). |
How do I notify about a business hours unplanned outage in InformAlberta? | You can follow the [InformAlberta Business Hours Unplanned Outage Notification](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-ia-business-hours-unplanned-outage-notification.docm) process. | You can follow the [InformAlberta Business Hours Unplanned Outage Notification](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-ia-business-hours-unplanned-outage-notification.docm) process. |
What is the self-assessment tool for COVID-19 and where can I find it? | The self-assessment tool for COVID-19 is available on the AHS website at [ahs.ca/covid](http://www.albertahealthservices.ca/topics/Page16944.aspx). | The self-assessment tool for COVID-19 is available on the AHS website at [ahs.ca/covid](http://www.albertahealthservices.ca/topics/Page16944.aspx). |
Where can I find COVID-19 call handling documents? | COVID-19 call handling documents can be found [here](https://insite.albertahealthservices.ca/811/Page24484.aspx#doc-update). | COVID-19 call handling documents can be found [here](https://insite.albertahealthservices.ca/811/Page24484.aspx#doc-update). |
How can I request COVID vaccine escalation for people who are homebound? | You can find the process for COVID vaccine escalation for people who are homebound [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Emerging%20Events/tms-811-covid-vaccine-escalation-homebound.pdf). | You can find the process for COVID vaccine escalation for people who are homebound [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Emerging%20Events/tms-811-covid-vaccine-escalation-homebound.pdf). |
What is the escalation process for COVID vaccine in a low-stimulus clinic setting in Calgary? | The escalation process for COVID vaccine in a low-stimulus clinic setting in Calgary is available [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Emerging%20Events/tms-811-covid-vaccine-escalation-low-stimulus-clinic-setting.pdf). | The escalation process for COVID vaccine in a low-stimulus clinic setting in Calgary is available [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Emerging%20Events/tms-811-covid-vaccine-escalation-low-stimulus-clinic-setting.pdf). |
How can I report COVID vaccine issues? | You can report COVID vaccine issues using the documentation provided [here](http://share.ahsnet.ca/teams/HLA/Webdocs/Emerging%20Events/tms-811-covid-vaccine-issue-documentation.pdf). | You can report COVID vaccine issues using the documentation provided [here](http://share.ahsnet.ca/teams/HLA/Webdocs/Emerging%20Events/tms-811-covid-vaccine-issue-documentation.pdf). |
Where can I find the COVID Immunization Record Request Form? | The COVID Immunization Record Request Form is available [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/VBL/tms-811-vbl-covid-immunization-record-request-form.pdf). | The COVID Immunization Record Request Form is available [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/VBL/tms-811-vbl-covid-immunization-record-request-form.pdf). |
What resources are available for COVID vaccine booking? | Resources for COVID vaccine booking include the [COVID-19 Vaccination Booking Information](https://insite.albertahealthservices.ca/811/Page24685.aspx) and the [COVID-19 Immunization Public Booking Guide](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Emerging%20Events/tms-811-covid-immunization-public-booking-guide.pdf). | Resources for COVID vaccine booking include the [COVID-19 Vaccination Booking Information](https://insite.albertahealthservices.ca/811/Page24685.aspx) and the [COVID-19 Immunization Public Booking Guide](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Emerging%20Events/tms-811-covid-immunization-public-booking-guide.pdf). |
How do I escalate COVID-19 vaccine booking issues at the call center? | The process for escalating COVID-19 vaccine booking issues at the call center is detailed [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Emerging%20Events/tms-811-covid-19-vaccine-booking-call-center-escalation-guide.pdf). | The process for escalating COVID-19 vaccine booking issues at the call center is detailed [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Emerging%20Events/tms-811-covid-19-vaccine-booking-call-center-escalation-guide.pdf). |
What is the COVID-19 PPE job aid? | The COVID-19 PPE job aid provides guidance on personal protective equipment and can be found [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Emerging%20Events/tms-811-covid-19-ppe-job-aid.pdf). | The COVID-19 PPE job aid provides guidance on personal protective equipment and can be found [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Emerging%20Events/tms-811-covid-19-ppe-job-aid.pdf). |
Where can I access provincewide resources related to COVID-19? | Provincewide resources related to COVID-19 can be accessed [here](https://insite.albertahealthservices.ca/811/Page24685.aspx). | Provincewide resources related to COVID-19 can be accessed [here](https://insite.albertahealthservices.ca/811/Page24685.aspx). |
Where can I find COVID-19 testing protocols? | COVID-19 testing protocols are available [here](https://insite.albertahealthservices.ca/811/Page24685.aspx#testing-protocols). | COVID-19 testing protocols are available [here](https://insite.albertahealthservices.ca/811/Page24685.aspx#testing-protocols). |
Where can I find COVID-19 work instruction documents? | COVID-19 work instruction documents are accessible [here](https://insite.albertahealthservices.ca/811/Page24685.aspx#work-instruction-docs). | COVID-19 work instruction documents are accessible [here](https://insite.albertahealthservices.ca/811/Page24685.aspx#work-instruction-docs). |
Where can I find news and updates related to Health Link Alberta (HLA)? | News and updates related to Health Link Alberta can be found under 'Health Link News & Updates'. | News and updates related to Health Link Alberta can be found under 'Health Link News & Updates'. |
How can I access the Service Status Page for HLA? | You can access the Service Status Page at [Service Status Page](https://insite.albertahealthservices.ca/811/Page24493.aspx). | You can access the Service Status Page at [Service Status Page](https://insite.albertahealthservices.ca/811/Page24493.aspx). |
What is the purpose of the COVID-19 Vaccine Booking Information? | The COVID-19 Vaccine Booking Information provides resources and guidance on vaccine booking. | The COVID-19 Vaccine Booking Information provides resources and guidance on vaccine booking. |
Where can I find the COVID-19 Vaccine Booking Call Center Escalation Guide? | The COVID-19 Vaccine Booking Call Center Escalation Guide is available [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Emerging%20Events/tms-811-covid-19-vaccine-booking-call-center-escalation-guide.pdf). | The COVID-19 Vaccine Booking Call Center Escalation Guide is available [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Emerging%20Events/tms-811-covid-19-vaccine-booking-call-center-escalation-guide.pdf). |
What is the main focus of the COVID Vaccination Booking Issue Reporting document? | The COVID Vaccination Booking Issue Reporting document provides guidance on reporting issues related to vaccination booking. | The COVID Vaccination Booking Issue Reporting document provides guidance on reporting issues related to vaccination booking. |
How do I access the PPE Job Aid for COVID-19? | The PPE Job Aid for COVID-19 can be accessed [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Emerging%20Events/tms-811-covid-19-ppe-job-aid.pdf). | The PPE Job Aid for COVID-19 can be accessed [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Emerging%20Events/tms-811-covid-19-ppe-job-aid.pdf). |
Where can I find provincewide COVID resources? | Provincewide COVID resources can be accessed at [COVID Resources](https://insite.albertahealthservices.ca/811/Page24685.aspx). | Provincewide COVID resources can be accessed at [COVID Resources](https://insite.albertahealthservices.ca/811/Page24685.aspx). |
What is the main purpose of the COVID-19 Testing Protocols document? | The COVID-19 Testing Protocols document provides guidance on testing procedures. | The COVID-19 Testing Protocols document provides guidance on testing procedures. |
Where can I find work instruction documents related to COVID-19? | Work instruction documents related to COVID-19 can be found [here](https://insite.albertahealthservices.ca/811/Page24685.aspx#work-instruction-docs). | Work instruction documents related to COVID-19 can be found [here](https://insite.albertahealthservices.ca/811/Page24685.aspx#work-instruction-docs). |
How can I stay informed about the latest news and updates within Health Link Alberta? | You can stay informed about the latest news and updates within Health Link Alberta by regularly checking the 'Health Link News & Updates' section on their platform. | You can stay informed about the latest news and updates within Health Link Alberta by regularly checking the 'Health Link News & Updates' section on their platform. |
What is the main purpose of MyHealth.Alberta.ca (MHA)? | MyHealth.Alberta.ca is designed to be the provincial trusted source of health information and tools for Albertans. | MyHealth.Alberta.ca is designed to be the provincial trusted source of health information and tools for Albertans. |
Where can I find general health and wellness information on MHA? | You can find general health and wellness information on [MHA](https://myhealth.alberta.ca/health/Pages/default.aspx). | You can find general health and wellness information on [MHA](https://myhealth.alberta.ca/health/Pages/default.aspx). |
What type of information can Health Link callers access through MyHealth.Alberta.ca? | Health Link callers can access general health and wellness information, medication information, test and treatment information, patient care handouts, videos, and more on MyHealth.Alberta.ca. | Health Link callers can access general health and wellness information, medication information, test and treatment information, patient care handouts, videos, and more on MyHealth.Alberta.ca. |
What is the URL for the Insulin Pump Therapy learning module on MHA? | The URL for the Insulin Pump Therapy learning module is [here](https://myhealth.alberta.ca/learning/modules/insulin-pump-therapy). | The URL for the Insulin Pump Therapy learning module is [here](https://myhealth.alberta.ca/learning/modules/insulin-pump-therapy). |
How does MyHealth.Alberta.ca ensure the accuracy of its content? | MyHealth.Alberta.ca works with vendor Healthwise® and provincial experts to ensure the content aligns with Alberta practice. They also receive and review feedback about the website. | MyHealth.Alberta.ca works with vendor Healthwise® and provincial experts to ensure the content aligns with Alberta practice. They also receive and review feedback about the website. |
What is the focus of health literacy on MyHealth.Alberta.ca? | Health literacy on MyHealth.Alberta.ca focuses on making health information clear, simple, accessible, and engaging by using plain language and layout principles. | Health literacy on MyHealth.Alberta.ca focuses on making health information clear, simple, accessible, and engaging by using plain language and layout principles. |
Where can I find search tips for MyHealth.Alberta.ca? | You can find search tips for MyHealth.Alberta.ca [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-mha-search-tips.pdf). | You can find search tips for MyHealth.Alberta.ca [here](https://share.albertahealthservices.ca/teams/HLA/Webdocs/Operations/tms-811-op-mha-search-tips.pdf). |
What types of information are covered in the Healthcare 101 project on MHA? | Healthcare 101 covers the basics of healthcare in Alberta, including information about healthcare partners, public and private healthcare services, and available resources. | Healthcare 101 covers the basics of healthcare in Alberta, including information about healthcare partners, public and private healthcare services, and available resources. |
What is the first module available in the Healthcare 101 project? | The first module available is 'Healthcare Basics for Albertans,' which provides information about healthcare partners and services in Alberta. | The first module available is 'Healthcare Basics for Albertans,' which provides information about healthcare partners and services in Alberta. |
Where can I access patient education videos related to breast cancer surgery on MHA? | You can access breast cancer surgery patient education videos in the [Video Library](https://myhealth.alberta.ca/health/Pages/HealthVideoPlayer.aspx) on MHA. | You can access breast cancer surgery patient education videos in the [Video Library](https://myhealth.alberta.ca/health/Pages/HealthVideoPlayer.aspx) on MHA. |
What organizations are part of the MyHealth.Alberta.ca Network? | Organizations in the MyHealth.Alberta.ca Network include Health Parents Healthy Children, Ready or Not Alberta, and Teaching Sexual Health. | Organizations in the MyHealth.Alberta.ca Network include Health Parents Healthy Children, Ready or Not Alberta, and Teaching Sexual Health. |
What is the replacement for Alberta Prevents Cancer on MHA? | Alberta Prevents Cancer has been replaced by [Healthier Together](https://myhealth.alberta.ca/Pages/news2.aspx) on MHA. | Alberta Prevents Cancer has been replaced by [Healthier Together](https://myhealth.alberta.ca/Pages/news2.aspx) on MHA. |
Who is Dr. Denise Watt, and what is her role in the MyHealth.Alberta.ca team? | Dr. Denise Watt is the Medical Director for Health Link and an emergency physician in Calgary. She has been with Health Link since 2011. | Dr. Denise Watt is the Medical Director for Health Link and an emergency physician in Calgary. She has been with Health Link since 2011. |
What is the role of Irene Pathy in the MyHealth.Alberta.ca team? | Irene Pathy is a health informatics professional with a master's degree in Bioinformatics and Computational Biology. | Irene Pathy is a health informatics professional with a master's degree in Bioinformatics and Computational Biology. |