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in xxxx of i went in to get an auto loan the dealership ran my credit and long story short i left with a newly purchased vehicle a while later when my credit report updated i expected only to see one hard credit inquiry but instead i saw a total of hard credit inquiries added to my report for the same thing based on some advice from realtors and colleagues i should be protected from multiple hard credit inquiries for the same type of inquiry on the same day
the inquiries are as follows xxxx xxxx nc xxxx xxxx xxxx ar xxxx xxxx xxxx xxxx tx xxxx xxxx xxxx mn xxxx xxxx tx | Credit card or prepaid card | 8,468 |
xxxx ordered a quilt from xxxx for i did not receive the quilt instead they sent a drapery panel they will not credit me checking account until i send back the drape i did not oder i advised i am high risk and do not leave the house they are holding my money hostage i opened a billing dispute with chase bank and they will not credit my account because i received a drapes i made a transaction in good faith i did not receive my merchandise | Bank Account services | 4,303 |
letter sent to chase xxxxxxxx i am writing to you in relation to the insufficient funds fee charges that have been applied to my account as above i believe that these charges are excessive and do not reflect the real cost incurred by you in relation to the management of my account
the first fee was charged to my account on xxxxxxxx and the last charge was on xxxxxxxxthe total amount charged to my account is in which only was refunded back to me the fees were described as being insufficient funds fees for the following charges for paying checks and over your limit fees on debit transactions paid from overdrawn account checks that posted at the end of the business day or later in the evening were placed before debit transaction that were done while the account was sufficient to overdraw the account and caused each transaction to be charged separate charges i repeatedly called customer service about these occurrences and asked them to stop paying charges made to the account if the account didnt have funds they refunded partial amounts of the charges but eventually refused to help after i reached the limit of courtesy refunds i request repayment of the fees and charges that have been charged to my account over and above an amount that is reasonable for the process of dealing with these defaults i will consider any evidence from you that presents information to the contrary but past phone recording will show on several occasions i asked the customer service person to stop this from happening and i finally spoke to a consumer protections agency that has advised me to write this letter and point out that i should have been opted out of the overdraft protection when i initially requested it in xxxxxxxx when i was charged a then staggering in overdraft fees this year alone i have that amount in charges and it is only xxxxxxxx i have been dealing with hardship since i was laid off from my fulltime xxxx job and have been struggling to stay afloat since then most of the charges that were made to this account should have been declined and in the case of the debit charges made while the account had funds would not have resulted in the charges the xxxxxxxx law clearly states that i have a right to opt out at any time especially when i made the clear statement to not pay a charge if the account does not have funds given these circumstances it would be unconscionable for you to in light of the above charge the insufficient funds fees to my account please refund these fees because i have been very happily banking with you for and the half years and because relative to you and the fact that the terms imposing these fees are not reasonable
in addition the terms of my account contract imposing these fees is deemed unfair and contrary to the requirements of good faith and in all the circumstances these terms cause a significant imbalance in our rights and obligations under the account contract to my detriment as the consumer in this relationship i have attached highlighted copies of the ytd charges for the last years as well as the transactions described in this letter i await your response
thank you | Theft/Dispute Reporting | 11,152 |
it is about chase auto loan payment reported to credit bureau at xxxxxxxx they said it was later over days
since i bought the car at xxxxxxxx i never received bills from them
i called in and paid my very first payment after that i told them that i never received any bill or letter from chase auto they told me it was automaticlly set as paper less
i was concerned that i told them my job requires me to travel all the time i do need to have physic letters sent to my apartment so my wife and parents can handle it as all the others bills i have
but still i never received the payment neither me or my family got one at all
i paid several payment via phone back to xxxxxxxx after i paid via phone i told them i need to have physic letters from them and set me up as auto pay
the representative said they can help so they put me on hold for more than minutes and the call ended automatically
i thought i have done the auto payment setup i still never received anything emails or phone call from chase auto
at xxxxxxxx i received a phone call said i have a payment overdue for more than days i paid it off immediately i asked the rep how could that happened i never received bills via mail i asked that times and last time when i paid my bill the rep said they can set me up and put me on hold now they said auto pay can not be done unless i have an chase online account it is frustrated that i was informed they can set it up for me via phone but now they said it can only be done via phone
also during the period of the late payment i never received any information from them
but they kept saying they did
since day one i never receive their letters for billing i had to call them by myself to solve the problem i found the information via an app called xxxx xxxx | Mortgage/Loan | 13,935 |
purched a home in xxxx for xxxx dollars in the last part of yr xxxx i was told i had stage xxxx xxxx xxxx was taken out of the work placefell behind on payment to the morgage cocalled them asked what i should dothey offered us a paent planit was all good the arreages were to be put on back of notethree months go by amd we get a leyter from the bank stating we were denied this happened xxxx differnt timeslong story short everytime after that when wed make a payment we went farther behindbad enought to go from xxxx incomes down to onethen thiswe spent i bet xxxx dollars doing modificationsthe goverment even gave me a xxxx dollar grant to cautch us upwell guess what it got lost for two yrsall of a sudden it shows up in our ecrow account next day its gone they dont know where its or where it wentto this day no credit has been put on my account we filed bankrupcy twicein xxxx and xxxxthey never said im sorry for the lost of your money or nothinganyway in xxxx they say they forclosed on our home i dont know how we stayed in the home till xxxxwe moved on our own tired of messing with themcontract in xxxx for xxxx dollars moved owniing xxxx dollars on home in xxxx and xxxx we xxxx dallar a month payments on home western unionno credit givenyes i have all receipts of payments the forecloser is still stopping me from getting a good credit scoreboy it makes me mad to think about itplease help me | Mortgage/Loan | 18,445 |
i pay xxxx to monitor my credit and i have worked hard to improve my credit based on their recommendations however when i apply for credit cards they provide me with a totally different number each organization has different scores xxxx has me a xxxx xxxx has me a xxxx and xxxx has me at xxxx even my bank which i have a credit card with is showing xxxx at xxxx i have disputed and wrote letters and they are still all different with different information i decided to apply for a credit card with xxxx and they have me at xxxx based on xxxx score i sent this letter on xxxx to jp morgan reference number xxxx to whom this may concern i recently applied for an xxxx xxxx xxxx xxxx account and i feel the decision was based on the wrong reason s
i have worked hard to improve my credit and my total score you provided was xxxx when my xxxx score is xxxx
i have zero collections on my account and no charge offed accounts i do not have recent delinquency public record nor bankruptcy my bankruptcy is over years old and will come off in xxxx of xxxx none of my credit cards are over limit i will be contacting xxxx xxxx and xxxx with this decision along with alerting the bureau of consumer financial protection surrounding the discrepancies
again im working hard to improve my credit and like someone to contact me surrounding this decision
i dont feel its fair that im working so hard however no one is on the same page | Credit card or prepaid card | 6,417 |
xxxx xxxx and his wife had a xxxx xxxx xxxx mortgage with xxxx a new jersey corporation for which was a first mortgage since prior mortgages had been paid off in xxxx xxxx xxxx xxxx and chase home finance llc apparently acting as a debt collector entered into a loan modification agreement xxxx xxxx believes that his required payments have lately increased in a manner that he believes is unfair | Others | 10,289 |
to reiterate my chief pointscomplaints to the cfbp regarding the subject bank the company sent a letter amid the covid crisis to my po box at an address that was subject to a severe lockdown order and the letter arrived several weeks late well after their original replyby request date
upon receiving this significantly delayed letter i replied immediately and appropriately
the company has declined to offer any forbearance for the extremely challenging environment we find ourselves in nor does it acknowledge the simple fact that likely its own processes were delayed and contributed to my inability to receive its original correspondence and respond promptly
the company by failing to mail this critical correspondence in any traceable form no doubt to save expense has lost all ability to assert strict timing deadlines as it can not prove when it was mailed nor when it arrived to me let alone that this mailing occurred during a time of national crisis and substantial delays to mobility access and processes
please see attached longer form explanation of the situation | Others | 8,180 |
i have a loan with chase card i have always made my payments on time for some reason i realized that there was a late payment on my credit report as you can see i have always had a stellar payment record with this company i tried contacting both xxxx xxxx xxxx and chase card with no successful resolution xxxx xxxx and xxxx were reporting me late there was definitely an error on their part i was never days late | Mortgage/Loan | 14,097 |
i had an account several years ago with chase i recently tried to open an account with them and said that i was blacklisted they will not give me any reasons as to why i can not have an account with there financial institution they stated i was sent these reasons years ago i was sent no such letter i think this is discrimination i want to know why i have done nothing wrong | Bank Account services | 10,263 |
i selected a southwest roundtrip flight for four scheduled for xxxxxxxxxxxxxxxx the total came to approximately on the checkout screen there was an offer to apply for the southwest rapids reward card by chase the promotion being offered was statement credit and a points bonus for spending in one month the web site stated that my chase credit card application could be approved in seconds and that i would be redirected back to the xxxx web site to complete my purchase and earn my promotional bonuses
i applied for the card clicked submit and within seconds was taken to a screen stating my credit application was approved the page stated that once i clicked continue i would be taken back to the xxxx site where my promotion would be applied and that i had minutes in which to complete my ticket purchase
i clicked submit was redirected to the xxxx site but nothing happened the page hung and refused to load i touched nothing worried that if i clicked anything i might not get the applied bonus
i waited five minutes then called southwest customer service where they told me it was a computer glitch and that literally nothing could be done about it i called chase and they told me the same thing
so now i have applied for a card and had my credit score pinged for a bonus i did not receive as i still need to book the flight today and have no further use for the card southwest told me there was no way they could hold the flight or credit me for it and chase told me there was no way to get my card number so that i could use it on this exact flight as advertised southwest tried to blame my computer for the hangup and chase told me we arent xxxx xxxx refused to offer an additional statement credit or any kind of courtesy for their glitchy process and on top of it had the nerve to say there was no customer service issue obviously this is a baitandswitch to get people to sign up for their card on the spot a mistake i will never make again | Credit card or prepaid card | 9,262 |
i have not received a new credit card with a chip by the deadline | Credit card or prepaid card | 18,323 |
on xxxx xxxx i found out my cards were closed once recovered email i went on the account and could not find a letter i try calling they said they could not tell me i have to go to the bank after callings and not getting anywhere some guy explains to me where to find the information
the reason why i was confused is the fact that i never missed a payment something felt wrong about the decision first it was extremely vague and was heavily weighted as they just issued me a second card now say my credit history was a factor when it never has in the past years plus that i had cards with them
after several contacts threw their security methods in this back and forth i found out about the credit card in the past that it was the main reason why closed it they gave me one date which was xxxx
i found out just because i wanted to show them i was getting credit cards under control the response email told me that it is great i will be on the past card she forwards it to the department and they get in touch in two weeks
the problem is i am still a victim of identity theft it is still ongoing i had thaught heard the last of in xxxx then my computer died for a few days this happens somehow someone hacked all my accounts and changed email password closed down every account i had and other things i think i caught it at the right time i locked my credit history then i ran through and checked all accounts fixing two at once as i go i only have on the advice of a past lawyer still not sure how all my passwords are letters long
that comes up to the wondering part i checked every record i had as far back as i was able to get information i do not have any chase cards on file the bad news where some of the files stored had some severe water damage on boxes of mine so it still up in the air
i had asked them to send me the info and other requirements and they have not contacted me on it now i am perfectly fine for them closing it for ligament or rule reason to close them on a debt that over then i have a major issue especially when they refuse to discuss or give answers chase wants me to bo to the bank which is xxxx miles away
in secured address i did asking i asked question lawyers said to do the main three was the debt a writeoff do you still own debt or was it sold can you provide proof of ownership these are the core thing most need if identity was stolen make easier to track to decided if yours or the one whole stole your identity | Credit card or prepaid card | 7,457 |
i have had xxxx check payments set up on my checking account for the amounts and these were payments to my condo association that have been in place for over a year
i closed my checking account recently the local banker in xxxx ca who closed my account and i ensured that all the check payments were in fact funded and had already debited to my account the local banker closed the accounts and returned my balances to me
i was expecting these payments to reach the recipient by after which a late fee could be assessed without any forewarning today chase stopped the payments of xxxx checks on frivolous grounds that the payee address is incorrect the address on these payee accounts has nt changed in over a year
chase has taken illegal possession of my funds they are now holding on my funds even though my checking account is closed | Mortgage/Loan | 18,908 |
i am a victim of identity theft due to the corona virus pandemic we are all facing which has me sitting still at home and i saw the recent news about the multiple xxxx data breaches i decided to look at my credit reports from the major credit bureaus and found that someone had used my identity i have no idea how the theft took place i also have no knowledge of any suspects i did not receive any money goods or services as a result of identity theft i contacted the credit bureau and told me to file an identity theft report which i am doing i appreciate your effort in getting this matter resolved thank you please let me know if you need any other information from me to block this information from my credit report thank you | Credit card or prepaid card | 1,795 |
to whom it may concern this is my second time writing to you about my mortgage company since the beginning of the year chase home finance placed me under review for a loan modification after several weeks waiting for a decision on my loan modification request chase just told me today that my request was denied because they were not able to verify my income
so i requested for a manager since i did nt make any sense what chase was telling me when i provided copy of my pay check stubs tax returns xxxx form and a full verification of employment
now chase keeps transferring me to different departments telling me that since my modification request was denied they will no longer speak to me i asked for a manager and they hang up on me
i am very upset about this since chase seems not to take my request for a loan modification serious in fact they keep transferring the calls to several departments to disconnect the call at the end | Others | 17,537 |
my debit card was stolen on the bank then noticed and notified me by phone stating if i authorized transactions of totaling xxxx removed from checking and savings account from a local atm i adviced them that was not me and that when it was stolen i was not in that area and that my card was stolen i did let them know what i did authorize they re instated the stolen amount until the investigation is on going and they make a final decision as of they stated my claim was denied and the investigation is closed | Theft/Dispute Reporting | 19,914 |
i need chase to do a credit review on all my accounts in data base on xxxx credit reporting hisstories and verification of prpoer credit financial profile | Credit card or prepaid card | 1,057 |
xxxxxxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx nj xxxx xxxx attention jpmcb card credit department xxxx xxxx xxxx xxxx de xxxx dear jpmcb card this letter is your formal notice to cease your unauthorized hard inquiries into my credit report and a formal demand that you immediately contact the credit reporting agencies and credit bureaus where your organization has made inquiries into my credit history to have your illegal inquiries removed be advised that i will be checking my reports to ensure you have had the following unauthorized inquiries removed made by jpmcb card made on xxxx xxxxxxxx made with xxxx to my knowledge i have not signed any documents authorizing your organization to view my credit history therefore your inquiry into my credit report violates the fair credit reporting act section c transactions not initiated by consumer
if you are in possession of any document that you believe authorizes you or your organization to make inquiries into my credit report i respectfully request a copy of this document be sent to my address listed above so that i may verify its validity given the amount of identity theft im sure youll agree that verifying your information is in your best interest
finally assuming you do not possess inquiry authorization i request that after removing your unauthorized inquiries from my credit profiles you also remove all of my personal information from your records and send me confirmation that you have complied with my requests | Credit card or prepaid card | 1,964 |
i filed a dispute in for xxxx xxxx xxxx is the merchant today i was alerted by chase that my account was due to a dispute reversal i contacted chase spoke with xxxx who offered a scripted i do apologize before transferring me to xxxx xxxx informed me that xxxx credited my account on xxxxxxxx i apologized for the oversight on my part and inquired about overdraft feesm xxxx informed me that chase sent out a letter on xxxxxxxx i informed the representative that i had receiced an email regarding a claim which had been approved but to date had not received notification regarding a denial xxxx repeated the same scripted i do apologize but a letter was sent on xxxxxxxx she finally stated that there was nothing she could do and tranferred me to xxxx her supervisor i was informed by xxxx that an overdraft fee would not be applied to the reversal but overdraft fees would be applied to the pending transactions in my account she read my pending transactions there are six i asked xxxx how was it fair that i may be charged multiple overdraft fees when i was aware of my spending and what was in my account and now due to now due to a lack of communication from chase i am being held accountable for their error xxxx provided the same scripted i do apologize and offered to transfer me to the business department for assistance with the overdraft fees there are no overdraft fees i am trying to prevent them i am looking at between xxxx in fees all because chase stated they sent a letter which i never received | Theft/Dispute Reporting | 2,629 |
jpmorgan chase bank na first had my student loan account recently the servicing for my loan was transferred to xxxx i have had automatic debit for the lifetime of the loan a letter was sent informing me that xxxx would service my loan and my information from direct debit would be transferred to xxxx xxxx successfully withdrew my payment for the last few months i recently received a letter instructing me to update my direct debit information online with xxxx to avoid any issues as instructed i went into the aes website and updated my information today i received a letter from xxxx xxxx informing me that jpmorgan chase bank na has referred my account to collections because it is days past due again i have never been delinquent i have always been a direct debit client even if i had been delinquent what sort of company refers an account to collections after days without first informing the client that they have missed a payment | Others | 10,265 |
there was a fraudulent debit transaction on my chase account on xxxxxxxx for i notified chase of the transaction on xxxxxxxx i notified chase on xxxxxxxx that my debit card was missing and that i believe the card and pin number had been stolen on xxxxxxxx i explained in detail that i had mistakenly believed i still had possession of the card on xxxxxxxx i called chase for a third time on xxxxxxxx and was told that my claim had been denied and that chase was not going to reimburse me for the amount i told them that i wished to dispute this decision because they are in violation of federal law regulation e i told chase that because i notified them within days of this fraudulent transaction i should not be liable for more than i was told by chase that there was nothing else they could do concerning the matter | Theft/Dispute Reporting | 4,816 |
my credit card company chase with whom i have already opened xxxx complaint with cfpb is re fusing to act responsibly with another dispute involving a foreign transaction this time xxxx concerning an unauthorized charge placed against my card by a xxxx car rental agency as with the first complaint filed with the cfpb chase is effectively ignoring the substance of substance of my argument andor documents i have provided that show a charge is bogus in each case after several iterations chase basically has stated in writing that i have not shown that the disputed charge is fraudulent or the result of a lost or stolen card what i have shown however is that the original rental documentation does not provide for a fee that was charged when the car was returned i provided chase with a copy of the original rental documentation and yet chase apparently does not read what is provided by a customer rather it sends letters stating that it ca nt do anything about the charge and that the charge will therefore be reinstated and i can take the issue up with the entity placing the charge against my account chase clearly knows that both of my disputes are with xxxxbased entities and so there is no practical way for me to pursue getting a credit from them in the first instance chase has consistently been unable to identify the agency that put the charge on my card and its authorization in the case of this new dispute opened with cfpb chase is simply not taking the time to read the documentation i provided which will show that the car rental was paid in full and that no additional fee at return time was justified i do nt understand how chase can simply brush off a customer s legitimate dispute but it is happening to me in xxxx instances i really hope that cfpb has sufficient law and regulations to make chase act consistent with the law i really believe it is being derelict and should not be allowed to get away with it thank you | Theft/Dispute Reporting | 17,358 |
i never gave authorization for an adjustable rate mortgage never even signed any documentation for it my loan provider which is now xxxx confirmed that i have an arm i was told by an xxxx agent that i may have been a victim of predatory lending and that if i did not sign any documentation for an arm than documents could have been falsified | Others | 14,786 |
i have had a xxxx mental health and physical health starting in xxxx in xxxx xxxx of my doctors xxxx xxxx xxxx stated that i was likely fully xxxx in xxxx xxxx i was ruled by an administrative judge to be xxxx and eligible for social security xxxx veterans legal aid in xxxx xxxx florida xxxx xxxx xxxx contacted these all of the federal student loan agencies but they have refused to discharge the loans as required under the law the continued marking of my credit report as delinquent and and the large balance owed vs my poverty level income from social security xxxx leaves me very vulnerable to being unable to renew my lease in xxxx as these directly impact credit scoring | Others | 18,580 |
im writing to dispute the rebill amount of as of that has already been settled with the merchant until providing proof in writing of the bill of sale and authorization for this unauthorized charge in business days this charge is consider determined to be void as consumer will not be held responsible for any mistakes from the creditors or the merchant according to fcba fair credit billing act it is mandatory to comply with the disputed requested submit in a timely manner of business days failed to comply will be determined as void as i already bring this matter to the federal trade commision and consumer finance protection bureau in regards to this unauthorized rebill charged the dispute in favor of consumer request to the creditor is mandatory to comply by disclosure of fair credit billing rights disclosure of billing contacts billing practices correction of billing errors regulation of credit reports prohibition of tiein services rights of credit card customers | Theft/Dispute Reporting | 12,593 |
i have advised creditor of a chapter xxxx bankruptcy over a year ago and to please cease contact they still continue to call and threaten legal action is being pursued | Others | 10,628 |
chase has sent me a notice of accelerated action taken against myself and my father for xxxx i have received zero statements from xxxx informing me of my current balance for two months and when the extended modification agreement was entered into i was specifically told that a forbearance would be applied to past due loan this is the first letter i received and i obviously can not pay xxxx in full | Others | 14,679 |
i sent to someone through xxxx by xxxx on sunday the email the money was sent to is xxxx this persons phone number is xxxx maybe an hour or so later that same night i realized my mistakei didnt not want to send this person xxxxand requested they refund me the money back they told me in writing they would refund me my money by wednesday and did not do so ive come into contact with numerous other people who have been scammed out of money when trying to buy concert tickets by this same person all of us including myself who have contacted our banks have gotten the same responsetheres nothing they can do about it my bank is chase if theres any way this person who scammed me and so many others out of hundred of dollars can be tracked down and held accountable that would be amazing but ive quickly lost all faith in xxxx and the banks that support it all i want is a refund of my i realize its not chases fault but at the same time i feel i was mislead in regards to the nature of xxxx and the utter lack of protection associated as a result i am strongly considering withdrawing what little money i have left and leaving chase bank im very upset about this entire situation and just want a little bit of justice the lesson im taking from this terrible experience never use xxxx especially if the recipient of your money is not personally known | Bank Account services | 18,004 |
being laid off cause me to have decrease in my income which cause financial hardship which also cause me to file bankruptcy i also tried to get mortgage help from chase and was denied times
i surrender my home back to chase after being denied mortgage help once again
the hearing took place the judge ordered the trustee to stop payments to chase effective immediately i moved out received a check in the amount of from chase applogizing for the delay in responding back so late on the mortage asst well chase forclosed on the home in monyhs after the home was surrendered thru bankruptcy how is this possible | Others | 7,713 |
ive been told by my financial institution that i must cover all overdrafts by xxxx each day to avoid overdraft fees on xxxxxxxx xxxx i had a negative balance of i transferred to bring my account out of negative by xxxx in the morning xxxxxxxx i received an email stating i was overdraft when i called to speak to a representative on why i went into overdraft i am being told that transaction are not finalized until xxxx
this practice is unfair and predatory as the bank always now can charge you fees between xxxx xxxx xxxx and xxxx with no way for the customer to cover said overdraft | Theft/Dispute Reporting | 13,955 |
i enter loan for the property located on xxxx xxxx xxxx xxxx nj xxxx with xxxx bank xxxx xxxx xxxx as trustee of xxxx xxxx mortgage trust loan that has been transferred several time first to washington mutual then to chase bank and now to xxxx due to financial hardship i tried to do agreement to return the property after trying multiple times to refinance the loans which have a very high interest rate but no response was received called chase to request information about the loan that is still in the title but they say it is closed do nt know how because their system does nt show as pending but they are the holders of that note this is the reason why i need chase to make a decision and let me do a deed in lieu | Others | 16,827 |
i have nt received a credit card statement in the mail in months until today the statement had a charge of due to interest charge after inquiring i found that last month there was a charge due to annual membership i always pay all my accounts on time and in full every month when i called and asked to close the account and a refund for the annual fee the person told me that since the charge was days old it ca nt be refunded i explained that i did nt receive the corresponding statement last month and he said that in that case it was a bank error and that it could be refunded but since there was not a returned mail he could not do anything again i have not received a statement in months until yesterday if i had i would have called earlier to close the account since i do nt use the card
i requested to close the account and a refund for the annual fee and any interest charged they closed the account but refuse to reimburse the annual fee
also independent of the error of not sending me a statement this fee is for membership for the coming year it is an abuse from the credit card company not to issue a refund even partial when a customer closes the account especially at the beginning of the period | Theft/Dispute Reporting | 10,669 |
chase wrongfully closed my checking and savings account due to unusual activity i deposited xxxx checks that i believe may be the reason they closed my accounts the xxxx checks were issued upon cancelling my insurance from xxxx xxxx xxxx xxxx and a cashier s check from xxxx bank as payment for consulting work i did for a contractor installing medical equipment xxxx checks should be valid my statements showed the checks were cashed on xxxx xxxx a letter from chase dated xxxx xxxx instructed that my accounts would be closed because of either unusual activity or because chase had not received certain information from me the letter instructs that they will verify all deposits and payments and then take another days to issue my funds back to me
i am a retiree and need those funds i did not find out about the closure until i went into a branch and the teller informed me
i tried calling the number provided in the chase letter xxxx but they kept forwarding me and putting me on hold until i gave up i made several attempts i consulted with a legal assistance attorney at the xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxxxxxxxxxx xxxx who called the same number for me but chase refused to speak with him or i because i consulted with an attorney chase refused to provide him with their written policy
i do not have the contact information for the contractor who hired me and who gave me the cashier s check
my statements the letter and the checks will be attached thank you | Bank Account services | 17,574 |
my husband and i have been disputing several charges with chase bank i have sent a letter to them which i will include here i will be brief here as the letter is quite detailed
on xxxxxxxx i xxxx bought five round trip tickets to the xxxx but immediately saw an error in the return dates which i hadnt caused this was due to what appears to have been a glitch in the travel website xxxx although it would be hard to prove that though we saw the problem reoccur again later also trying to rectify the mistake caused by a computer glitch by cancelling or changing the dates with this company resulted potentially in very expensive cancelation and change date fees that were effective immediately even within minutes of trying to do so
so immediately after the transaction i decided to firstly contact chase bank to tell them what had just happened the credit card department representative i spoke with told me several things which i was later told were untrue and caused me to be considered liable for the charges when i may have otherwise been able to resolve the issue in other ways she asked me if someone else had used my card i said no and briefly explained what had happened she then said she would cancel my card and reissue another card with a new account number she also said that my card could not be charged this i later have been informed is not how credit card charges work but at the time it seemed clear to me that i needed to take no further actions i actually asked that exact question if i needed to take further actions and she said no that there was nothing more i needed to do from my end she also did not explain the process at all and there was no mention of the fact i later found out that there are different catagories depending on the credit card issue such as a dispute versus a fraud issue i was not informed of anything she catagorized the issue decided the steps to take and i followed her professional leading
perhaps if i had contacted the travel site first instead of chase they may have made an exception to their rule since i had not intended to purchase tickets with those dates and only did because of what appears to have been a glitch on their website but i had called chase firstly and followed the representatives advice and was told that no other action was necessary
i expect to be able to trust that the bank representative is informed on credit card and bank policy so if they give me certain directions or assurances i expect them to be correct two entire months passed with no communication from the bank and suddenly the charges which i had been assured were dealt with reappeared on my credit card two full months after being removed i had absolutely not been informed that in actual fact this matter was not resolved in the first place and without my knowledge an investigation was underway by chase credit card services xxxxxxxx was the first i heard about an investigation and a recharge so over weeks later by this stage myself and the family had returned from our xxxx trip on correct tickets
if i had realized that the bank representative wasnt correct i would have called the travel website to request that they make an exception to their rule and done everything in my power to resolve the problem myself i was however reassured by the chase representative i spoke to that my card could no longer be charged and that there was nothing more to do at my end
furthermore i was not informed that the issue wasnt resolved until after the outbound flight occurred which i believed did not exist with non payment due to card cancellation back on xxxxxxxx minutes after the error had occurred i had no idea these tickets were still in existence so i didnt even have a chance to contact the airline and cancel with them in time
after speaking now to xxxx xxxx and explaining the situation representative i spoke to said she believed that chase had caused this issue with misinformation she stated that a bank representative calling a charge fraudulent which i stated is not fraudulent was pretty careless chase not only catagorized our dispute wrongly but also did not inform me that there was an upcoming dispute and that infact the issue wasnt resolved yet and they also failed to communicate for an entire two months so i had absolutely no idea anything was unresolved and mistakes had been made until xxxxxxxx | Theft/Dispute Reporting | 13,756 |
from early xxxxxxxx it finally became evidence that my wife and i were defrauded by a clone company xxxx xxxx the criminality was confirmed through the xxxx reserve banks formal warning and also through communication in early xxxxxxxx with a legitimate director who refuted clone company emails and information thus providing me with the information that in fact we had been defrauded through a sophisticated criminal enterprise taking on the identity of a legitimate company
in xxxxxxxx as first step we invested in a small amount usd xxxx proposed for an equity purchase of xxxx to which we went ahead based on the clone xxxx xxxx remittance that as provided which in turn created the first transfer through to their us account held by jp morgan chase bank receiver entity in xxxx xxxx xxxx
steps xxxxxxxx sort recovery of the usd xxxx funds that i wired per attached wire copy to xxxx xxxx xxxx xxxx or a fraud entities jp morgan chase account details receiver entity xxxx xxxx xxxx xxxx as a receiving entity for a fraud scheme by xxxx xxxx that was a clone company not legitimate may also be fraudulent i tried to email xxxx xxxx xxxx xxxxxxxx xxxx xxxx xxxx on two emails on their site xxxx and xxxx but both bounced
then a call to jp morgan chase usa for our funds to be returned on in xxxxxxxx to jp morgan chase and this was from a phone call to which customer service told us this was their method of complaining this process has been ignored as jp morgan chase will only be motivated to act with a court subpoena late xxxxxxxx posed jp morgan chase a dispute letter with evidence
also of note relating to the larger payment usd xxxxxxxx payment made to the xxxx xxxx fraud scam was a fraudulent letter provided by us company xxxx xxxx xxxx xxxx xxxx xxxxl that let me to believe the larger payment was supported by xxxx xxxx xxxx as the customer in this transaction i am attempting to recover the losses and would also like to know if the cfpb can assist through any insurance indemnity funds in the us as well as recover the bank transfer usd xxxx to jp morgan chase | Theft/Dispute Reporting | 2,543 |
hi the reason i am asking for help is because every month i buy a chase cashier s check to pay the monthly rent directed to the realty company and on xxxx xxxx i was made aware by the realty company that they had not received a check i had submitted on xxxx xxxx immediately i went to chase bank to find out what had happened to the check and i was provided with a copy of the cashed check for xxxx dollars cashed in a xxxx xxxx xxxx and in the copy the check is without endorsement and appeared as if it had been ripped i called the realty company and send them the copy so they could confirm that in fact it was not them that cashed the check after confirming that they did not cash it on xxxx xxxx i started the process of a claim for the check that was cashed without endorsement for clarity the check was bought at chase bank but cashed in xxxx xxxx bank i was given a period of days for resolution and during these days i have been calling chase twice a week with no update except for chase saying that they have emailed xxxx xxxx times and have received no response when i asked if there was anything they could do they mentioned that they could not force xxxx xxxx into responding and i simply had to wait they also mentioned that upon the completion of days the claim would be closed with no resolution and that i will lose my money i still have had no answer and i have been very upset because the reason i buy a cashier s check is because i thought that the check could not be cashed by someone who it was not payable to and definitely not without an endorsement i also thought that the funds were secured and i do not understand how it was cashed in the first place and how little chase is doing to try to recover the money | Bank Account services | 12,244 |
i received a letter from the executive office from chase bank dated
the letter is a complete fantasy providing creative statements supporting their view of my purchase of xxxx products and the quantity of bottles ordered
item letter from executive office item sample xxxx with offer of sample bottle i pay shipping
during my conversations with xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx starting they tried to convince me that i ordered with a card eight bottles of keto product also known as xxxx xxxx xxxx my offer to return the unopened bottles was refused
i never authorized the use of my debit card over the maximum of
i disagree with the rest of the letter making false statements
item xxxx my letter email to xxxx complaint about their misleading advertisement and my intent to purchase sample bottle with only cost of for shipping
today i called xxxxxxxx xxxx xxxx at xxxx xxxx customer care support i received this phone from xxxx xxxx from my calls in xxxx
the representative stated if my claim of unauthorized use of my debit card was supported by chase they would charge back the and return my money
i was told that the corporate company for the xxxx products is xxxx xxxx xxxx registered under xxxx xxxx xxxx at xxxx xxxx xxxx xxxx xxxx xxxx xxxx ut xxxx
chase could have charged back my full amount of and returned the full amount to my account so far chase refused my claim and charged back my checking account for the temporary amount of
i request that you continue to investigate xxxx xxxx xxxx at xxxx xxxx xxxx in utah requesting the return of my and reimburse all fees charged by chase bank | Theft/Dispute Reporting | 3,884 |
i applied and was approved for a chase disney credit card in three weeks ago i received a letter from chase credit card services informing me that my card was cancelled with no reason or explanation as to the cancellations i carried no balance on the credit card at the time of the letter an promptly paid off all charges when due my credit score is above and i have numerous cards from other banks and credit card issuing companies i sent a letter to chase credit card offices in xxxx ohio asking for a written explanation for the cancellation last week i received a call from chase offering no real explanation as to why the card was cancelled when i pressed for an explanation the agent abruptly hung up on me i still have no explanation or reason but this could harm my excellent credit rating credit card companies should be forced to tell you why your card was cancelled and not be so evasive and underhanded i would like the government to look into this matter thank you | Credit card or prepaid card | 7,414 |
on xxxxxxxx at about xxxx in the evening i went to the atm machine to make a deposit the atm machine did not print any receipt for the transaction and i took a photo of the screen after checking my balance the cash which was deposited at the atm machine was not credited to my checking account because it was a holiday i could not call customer service right away when i contacted them by electronic form they ignored me i was able to get someone one the phone when business reopened my concern was again ignored and my call was almost disconnected i asked for a manager and the customer service rep refused to transfer me to a manager i was placed on hold for a very long time eventually they credited the in cash which had been deposited however they told me that the intended to leave open the claim for a reversal at their discretion this transaction was very concerning i am still being threatened with claim reversal today
the next problem with this account was a transaction for which was processed on xxxx xxxx this was paid to xxxx i checked all of my online shopping accounts email and phone there is no order no shipping no item which was received for a value of anywhere the bank has responded that they believe they have psychic ability to know that i have completed such an order and that the items are in my home i responded to them with receipts for every appliance in my house anything which would be of that value that i had been shopping for on the internet i have no such item no such item was sent to me the applied an initial claim credit then they reversed it and i have been charged twice for an item i do not have they were excessively abusive when speaking with them about this issue
the next problem and an obvious error to my account was today i dont believe these are errors at this point it is intentional and it is excessively abusive by the bank i have an account which i set up in person with the banker my debit card is set to reject any transactions presented against an insufficient balance there is an automatic denial of the transaction and there is no fee the bank used their discretion to override these setting on my account and i was charged an additional for a transaction after the funds were low because of the incident
my child has also experienced abuse as a result of the balance at the bank the account has been checked and information shared with someone who uses the children to resolve deficiencies at the banking institution there is an abuse occurring which i can not quite put into words regarding my checking and debit account we have also been threatened for disputing the transactions which are not mine | Bank Account services | 2,275 |
our private checking acct was hacked and a fraudulent wire transfer was submitted through online banking to an individual we have never metnor heard of chase bank refusing to return back into our new account until investigation is complete they also stated there is no guarantee that you will get your money back in addition we went to branch manager and requested his assistance and he was unable due to superiors above him to return the their instruction to him was they could not return the because our frozendead account was in a negative balance the negative balance is equal to the amount that was stolen fraudulently wired plus the amount we withdrew to open a new account with new identification information to prevent further fraudulent activity we have a copy of the document proving the date time and what bank and customer got the we also have a text message from chase to my husbands cell phone with a message stating you will no longer receive fraud alerts at this phone from xxxxxxxx which appears to be when someone hacked his phoneonline banking and changed the fraud alert main phone number from his cell to another phone number the branch manager has been extremely helpful and equally frustrated because his people with chase are missing the big picture we are unable to pay our house payment and other bills will be delayed because of all of this chase could care less and basically told my husband you are screwed this is unacceptable business practice and we have a police report and the routing number of the bank that accepted the illegal wire transfer the police report is xxxx xxxx police dept officer xxxx xxxx xxxx tx ph xxxx the checking acct below is the new account because as far as chase is concerned the old one is dead the hackedfrozen acct | Bank Account services | 11,219 |
help chase refuses to honor signup bonus points worth
i applied for a chase sapphire credit card because of the xxxx bonus points offer if i purchased within the first three months i applied for the card in the beginning of xxxxxxxx well you know the saying out of sight out of mind i never thought about that i had not received the card until mid xxxx when my son me if i ever got her chase sapphire card
we called chase to report that my mother had never received her card from what the customer service representative told us the original card ending in xxxx had not been used so she cancelled that card and issued a new replacement card xxxx it was mailed onxxxxxxxxxxxxxxxx
i am not sure what date i received the new card but the first purchase was on xxxxxxxx my first statement has an openingclosing date of xxxxxxxx xxxxxxxx i have purchases since that first purchase that in the first three months totaled which is clearly more than the required within the first three months to get the xxxx bonus points but i never did get the xxxx bonus points which have a cash value of
when we contacted chase about the points they replied by saying after reviewing your account we show the requirements were not met in order to receive the xxxx bonus points thus they denied honoring their offer i never received the first card xxxx so i could not have made any purchases with that card within the first three months moreover i did fulfill the requirements for the new xxxx card i have subsequently followed up with chase but received a second denial letter for the same reason | Credit card or prepaid card | 16,151 |
in xxxx of xxxx chase sold my mortgage to xxxx chase reported the status as a transfer i attempted to dispute this status in xxxxxxxx chase received payment of the loan on my behalf it was paid in full the status as transfer to other office has negatively impacted my score from high range down to high range chase did not disclose during the initial contract that they may sale my loan and it result in a negative impact to my credit score chase is discriminating based on another entity paying the loan if i had directly paid the loan off chase representative explains that the status would be reported as paid the loan was in fact paid off by xxxx to chase at this point i have not been able to receive credit because i show as a high risk because other entities can not tell where chase transferred the loan to as the status states transferred to another office the loan was not transferred to another office but paid by another entity on my behalf in xxxxxxxx i paid the loan off with xxxx but still chase shows as transferred to another office and my report continues to be impacted by the creditor chase not reporting accurate information i have suffered great loss in providing for my family as i have been denied loans based on the misleading and inaccurate credit reporting by chase and their failure to inform me of these foreseeable challenges with their practice prior to obtaining my loan | Others | 420 |
on i made a payment via automated system with xxxx xxxx for i called back later to confirm because i did not see payment pending i was told by xxxx rep that payment was processing we continued to have a discussion about a past due amount and i informed them i was paying a little more each month to catch up the additional past due amount was about i received an alert from chase on indicating i had a low balance which prompted me to look online and notice the payment processed yesterday i did not authorize xxxx to draft my chase account for i was informed by the rep that i have an overage paid into the account and he would apply the overage he did not inform me that my account would be drafted for the past due amount overage and past due are different things i looked them up today to be sure i contacted my bank to dispute because i am fully aware that the additional will cause a negative ricochet effect in my bank account the chase rep told me that she could not dispute because it was not fraud i attempted to explain to her that it is the amount that was not authorized and i am not alleging fraud by the merchant she kept repeating her statement as if she was not either hearing or comprehending the message i was attempting to convey | Mortgage/Loan | 284 |
long story short i was currently in the indiana hardest hits program when chase bank put an illegal judgement against me during my investigation they claimed it was because i defaulted the program so i called to confirm that it was completed and that they did send the xxxx dollar check to catch up my patents it did take all xxxx to catch me up because in addition to my insurance policy at all state they had also been adding a forced placed policy of there own for years i only had a xxxx day notice to being homeless i also have the mortgage documents to prove this was an illegal foreclosure | Others | 998 |
xxxxxxxx phone call to travel agency traveler help desk to assist with purchase of airline tickets
xxxxxxxx after going back and forth agency stated they could only locate tickets that cost well over because i have a daily spending limit with jp morgan chase of the company told me i needed to provide more than one card to split the payment in the event they could not find less expensive tickets that exceeded this amount
on my own i found a competitor who could issue the tickets at a lower rate of traveler help desk agreed to price match and issued tickets for email confirmation of conversation advising of such agreement xxxxxxxx agency mistakenly charged both of my cards totaling i spoke to xxxx at the agency who advised the matter would be corrected
xxxxxxxx agency never reversed the incorrect charge which led me to call chase to dispute the transaction claim submitted and temporary credit was issued by chase xxxxxxxx letter received from chase saying the temporary credit will be reversed due to documents received from merchant
xxxxxxxx called traveler help desk who refused to assist me because i had an open dispute in their system
xxxxxxxx phone call to chase who advised chase will no longer dispute this and you have to deal with the merchant on your own although i was still within my time frame to dispute due to visa guidelines
xxxxxxxx spoke to supervisor xxxx in the claims department who advised this was my last day to dispute with chase and i would need to go in to a chase branch once there request the teller email my documents to the claims department for review
xxxxxxxx called traveler help desk and demanded to speak to a supervisor who also refused to assist me because i had an open dispute in their system
xxxxxxxx went to the branch and spoke to teller who advised there is no such process that allows them to email claim documents and referred me back to chase claims customer service extremely upset due to continued misinformation i called and spoke to xxxx and explained the situation who agreed that no such process would allow a consumer go in to a branch and have documents emailed because according to xxxx the supervisor xxxxxxxx was my last day to dispute xxxx called the escalation department who also agreed i was misadvised and emailing documents was not a process that existed and i would have to fight chase to get this situated
xxxxxxxx emailed traveler help desk rep xxxx asking for assistance who advised i would be contacted by their financial team however that never happened
xxxxxxxx fax to chase claims where i submitted the invoice from the merchant as well as the email communication confirming correct amount to be charged
xxxxxxxx spoke to chase claims rep who confirmed receipt of fax sent on xxxxxxxx she also educated me that i was still within my time frame to dispute with visa who allows days from date of transaction to dispute
xxxxxxxx because my account had been over drafted i contacted the recovery department xxxx to set up arrangements that would prevent chase from debited funds from my secondary account this was done to allow chase time to resolve this issue spoke with rep xxxx xxxx who was the worst representative i have ever spoken to after explaining the reason for the call she caught me off every chance she got told me that i didnt know what i was talking about i then requested her supervisor xxxx xxxx and asked that the phone call be reviewed due to improper call handling ultimately he was able to set the arrangement on the account to allow chase claims time to continue the dispute process
xxxxxxxx called chase claims and spoke with xxxx who advised to allow business days for outcome since fax was not attached to claim until xxxxxxxx impact she also advised she would send me the documents that chase received from the travel company
xxxxxxxx letter received from chase saying the same thing that no further action would be taken
chase has failed numerous time to resolve this matter after chase received this fictitious document from the company alleging the charge was valid representatives at chase still advised to submit the invoice and any other documents i have done this times and received no assistance i am now in financial shambles because of this and have been impacted by
this needs to be resolved and assistance is needed | Theft/Dispute Reporting | 9,478 |
there are a few inquiries that were placed on my credit report on different dates by chase bank from jpmcb card that has an inquiry date of xxxxxxxx and jpmcb card that has an inquiry date of xxxxxxxx and another inquiry from jpmcb card that has an inquiry date of xxxxxxxx i sent the credit bureau xxxx a dispute letter asking them to verify the inquiries because i did not authorize the company or anyone to submit any application and if chase bank claims that i agreed for them to pull my credit then i want to see the original documentation with my signature for every single one of these inquiries because the fcra states the company needs to have permissible purpose all that the credit bureau sent me was a copy of the credit report that says that chase bank verified or validated these inquiries when in fact i never authorize the bank to submit any applications for credit what i received from the credit bureau is not enough to validate these inquiries i received the copy of the credit report on xxxxxxxx these applications was submitted fraudulently | Credit card or prepaid card | 3,181 |
i had a chase bank amazon credit card i was late paying the balance on the next month i paid the balance and closed the card account with them i was told my account was closed i would not be charged anymore i did not know nor was told chase could charge interest on the previous months balance to the closed account and that i would be responsible for paying that this came down to about
chase then charged me per month in late fees for over a year on this card that i thought was closed
to be fair chase sent me letters to my parents i rent its a more permanent address for me that i chose to ignore assuming incorrectly that it was additional promotional offers they spam me with since i signed up i had to filter them out of my email inbox in to a separate folder where again i incorrectly assumed i could ignore emails from a company i have no open accounts with chase robocalled me to inform me of a balance on my card but it sounded like the stereotypical scam one year and an actual human finally calls me to explain i owe chase now digging through the promotional offers in my email i confirmed there were balance statements
i explained the situation to chase i explained i am a broke xxxx xxxx and this would prevent me from clearing rent that month they forgave about
chase bank charged me in fees over a interest fee on an account i was told was closed after i paid the remaining balance and asked to close it
this was about months ago that i paid off the late card and closed it again about months from the initial missed payment on the interest
do i have any recourse if i provide all the documentation for this incident can it be added to the stack of frivolous banking fees chase uses at least
i cant reasonable fathom charging someone for owing
thank you for your time and i understand it is unlikely i have any legal ground i hope if anything this complaint helps establish the pattern of unreasonable exploitive punitive measures chase bank uses over trivial amounts its customer owes and how unclear promises made by support agents result in hundreds of dollars in fees unless the consumer is reasonable vigilant in monitoring closed accounts i was not vigilant and lesson was learned but i have to wonder how this kind of contract is ok in the first place | Theft/Dispute Reporting | 5,020 |
an account holder with jp morgan chase bank at xxxx xxxx xxxx xxxx in xxxx ca using a scam that included fake identity fake documents and stolen leterheads representing and pretending to be a claims manager xxxx xxxx for a real bank in the xxxx xxxx xxxx received a wire from my business in the amount of on upon recognizing this scam i immediately went to my bank where the wire was sent and tried stopping the funds as they alerted chase bank that it was fraud and that the wire should be stopped immediately and also investigated this was all done within hours of the sent wire on xxxxxxxx not only did chase not investigate this transaction they waited almost days before they even tried to stop this nobody at chase bank wanted to help me or speak to me and i was transferred times and was finally told that they would only speak with someone from my bank chase finally responded to my bank that their account holder xxxx xxxx account xxxx xxxx took my wire money several minutes after it was sent and there was nothing they could do i filed this with my local fbi bureau and local police i believe chase has a responsibility to investigate fraud and suspicious criminal activity and return this money since they and most all banks have some type of fraud insurance their response to this was unacceptable as they gave favor to their fraud account holder and offered no help for the victim i have tried numerous times to contact the fraudsters but they now refuse to communicate since they have my money | Bank Account services | 9,514 |
on xxxx monday xxxx i recieved a post cars from xxxx xxxx xxxx stating no worries in renueing your membership with us we will just use the card we have on file to renew membership i immediately tried callingthe locl xxxx xxxx to notify them that i did not sign any form giving them permossion to automatically deduct funds from my card after not recieving an answer i went on looking for the corporate office number which was of no assistance
i spoke with a representative from chase and was told to go on my chase mobile app and file a compliant i was unable to find the account services app on my mobile phone
i am xxxx years old and do not have overdraft protection because i chose not to chase overdrew my account to pay xxxx xxxx xxxx membership which i did not want
ive had two previous incidents with chase regarding paying for services not authorized by me monies were refunded to my account once
on xxxxxxxx i filed a compliant via email advising xxxx xxxx xxxx that i did not wish to renew my membership with them i received a response saying the issue was being looked into and i would receive a response within hours | Bank Account services | 8,114 |
chase bank continuously pushes customers to go paperless on their mortgage accounts i have had to turn off this feature numerous times and spend countless hours on the phone getting this straightened out you should be able to review your accounts without being forced into something and then have to spend time reversing it to what you had to begin with | Bank Account services | 18,834 |
i opened a checking account at chase and tried on five separate occasions to withdraw funds but was unable to for various reasons first few visits some computer glitch that cant be fixed on a weekend was to blame
last visit they told me that they got an email from the system that they need to scan and check two ids of mine to release the funds which ive provided on every visit after doing so for the fourth time they said they needed to hear back from the system
fed up with this treatment i tried to close my account today handed the teller a withdrawal deposit and a cashier s check with the total amount was prepared and was actually handed to me before it was snatched right back when i mentioned that im closing the account
now they say they cant release the funds till the system approves account closure when i asked them just for the funds without attempting to close the account they refused and enjoyed themselves seeing me spend yet another half an hour with system clowns
this reminded me of third world sketchy banking behaviours straight from a xxxx or xxxx sketchy financierbanker playbook
let s see if this oversight platform can make me feel like im in xxxx georgia again and not xxxx or xxxx | Bank Account services | 7,026 |
on i discovered two unauthorized charges occurred through my chase checking account through the use of my debitvisa card the charges took place on put did not post until the charges were made in person by someone in xxxx california first to xxxx xxxx for and next at xxxx for on the same day i called xxxx xxxx the same day and nothing had showed on their end i tried to contact xxxx s but you can not get through to them i immediately contacted chase s fraud department which assured me that the charges would be reversed and investigated and the amounts would post back to my account within hourslet me also stated that i have lines of credit with both companies but did no such transaction with them i discovered on that chase had resend the refunds and debited my account i recall during the recorded conversation with the representative from chase asking if i gave my card to someone i stated several times that i did no such thing and how could someone use my card number without having my card to make purchases in my name i have since then contacted the headquarters of chase placed a freeze on my credit reports contacted xxxx who monitors and supervises my credit reports and profiles and now in the process of making a police report as suggested by xxxx it is difficult because the xxxx police do not place this as a high priority and will take some time to do so | Theft/Dispute Reporting | 3,834 |
chase bank took over a credit card account that i had with another company and raised our interest rates by without our knowledge or written notice i contacted them about their deceit and the inappropriate raise in our apr and they said that i could pay off the debt but that was the only way to stop the interest accrual but they would not take back the extra interest already added for the previous months which totaled about a dollars i paid off the account except for the that i felt was a malicious way to increase their bottom line when they had just received a bailout from the government they kept adding interest to the interest and then sold the debt to another company i contacted them and told them that this debt was paid and that they were trying to collect on interest charges that were illegally accrued on my account without my knowledge and that chase bank had kept adding interest to an already balance that was only interest in the first place they never contacted me again but this has damaged my credit i am sure that this has happened to many many people and that they paid the extra interest without questioning chase banks practices my credit card account was always paid on time and i had a interest rate when chase took over they had raised my apr without my knowledge to and this all happened after they received their government bailout i have copies of all my statements and records to back up my claim and when i contact chase back and asked them to send me a copy of their letter that they stated they had sent to me about the raise in my apr they mailed my a shrunken copy of their new customer pamphlet that the print was so small you could not even read it | Credit card or prepaid card | 19,263 |
to male worker only i filed extracharging complaints against all chase bank that i required to obtain a credit card which they declined because of my social security limited and complaint credit card request for employeeemployer only no acceptance for social security felt discrimination let speaker xxxx xxxx us senators knowledge about these problems with credit card and included interest rates i was not happy with interest rates affects to credit card it may steal my money to lose them chase xxxx xxxx xxxx xxxx xxxx and other banks does not let me having me credit card discrimination and included credit reporting record many other issues i complain with rewards with chase did not issue me did not give me bonus rewards
i do not allow female workers involved in this informants about between me and banks
sincerely xxxx xxxx xxxx report to speaker xxxx xxxx and us senators requirement | Credit card or prepaid card | 19,666 |
i enrolled this account into a credit counseling program i have been on time and paying them the agreed to amount ever since however they reported i was late and i was not late and my status needs to be updated | Credit card or prepaid card | 4,768 |
i called jp morgan to inquire about the status of loan xxxx xxxx issued by xxxx to xxxx tax id xxxx in xxxxxxxx for xxxx
loan was according to our records paid off xxxxxxxx
jp morgan transferred me to several departments and when finally it appeared that i got the right department a lady xxxx from texas said that she did nt know who could help me either however she was going to have someone call me at the end of the day that never happened
my name is xxxx shareholder at the xxxx to whom jp morgan extended the loan back in xxxxxxxx under xxxx | Others | 3,245 |
my credit card was fraudulently charged by xxxx via xxxx on for i can not connect with xxxx to file a fraud claim since i dont have a xxxx account i disputed with my bank chase however chase said a tracking number indicated something was delivered to my address i or anyone i know never placed any order with xxxx nor did i receive anything from the company i requested chase provide detail order info regarding the fraud charge and supervisor call back however i simply got a letter indicating that the charge was valid without any order info i tried to call the number on chases letter to reach the fraud department however the phone line is not taking any calls
this is not acceptable even due to shortage of staff during the pandemic | Theft/Dispute Reporting | 4,281 |
xxxx xxxx chase has put on my credit report for the past years that i owe them for a credit card i have never had a credit card with jp morgan chase xxxx nor any of the other banks that chase has bought out i was also xxxx in and had my identity stolen when i lived in xxxx texas i never received any letters or phone calls from chase in regards to owing them monies on a credit card that i was never issued i have tried in vain to contact chase to have this removed from my credit report but they never respond | Credit card or prepaid card | 13,130 |
xxxx xxxx xxxx ran a credit report for myself buying a house we noticed that chase card services has reported a late payment on my account the missed payment was their fault or the fault of my bank firstbank that they contracted the ebill service with the event occurred in xxxx xxxx a payment due date was missed because they did not send an ebill to my bank and thus it was not automatically paid as usual a series of phone calls from unknown numbers at strange times of day began where no one left a message i was finally available to answer one spoke to the person on the other end who was apparently an agent of chase and was completely unaware of the missed payment until that point i made up the missed payment right there on the spot and the account has been current since and it was current for at least years prior to that never late once never ever now we manually make every payment out of fear that something like this will occur again chase made a mistake they changed something that prevented the ebill and did nt notify us in an electronic manner that anything was late or missed the account was current and i d assumed all was good at that point
xxxx xxxx ran a credit report again see they have reported this event as my fault to the credit reporting agencies this demerit mark on my account history has potential to cause future problems so i submit a dispute to get the incorrect negative information removed xxxx was the only company who i was able to do so xxxx i tried to submit a dispute and the web page code was broken xxxx i could not even find out where to dispute it once you close the web page it is gone forever
xxxxxxxx i receive a notice from xxxx that the item in question was updated as a result of my dispute i look at the updated report today and i see the days item remains from looking at this report i ca nt tell what was updated and i have concerns that something was made further negative it is of concern that they ca nt just tell me the exact action that was taken even if the action was no action i have to assume no action based on what i see so i m escalating this complaint
my complaint is primarily against chase card services also xxxx xxxx and xxxx provided no tools to incite the proper correction | Mortgage/Loan | 4,533 |
washington mutual held my mortgage when they went under my mortgage was lost for months whenever i tried calling we got no answer and they were not cashing my checks my home went into foreclosure my home was up for auction and there was nothing that i could do on the twelfth month we recieved a package in the mail it was a new mortgage company xxxx mortgage and i had a year new mortgage with about xxxxxxxx thousand dollars in fees i did nt understand what the hell was going on i tried to call different people and they brushed me off by saying at least u still have your homei built my home xxxxxxxx and would have been done xxxxxxxx if this tragedy would not have happened to me i often wonder how many others were affected by this but i lost about years on my xxxx mortgage all of my equity it was a terrible time for me i went through a xxxx xxxx i still go through a lot of things when i think about my house would be paid off xxxxxxxx if everything would have went the way t was suppose to i met a mortgage broker and she advised me to contact cfpb i really hope there is something that can be done i do nt know but it is worth a try so iam trying | Others | 19,294 |
chase cards has violated usc by continuing collection activity after a cease and desist and usc by failing to report complete and accurate information to credit reporting bureaus | Credit card or prepaid card | 12,696 |
on xxxxxxxx i applied for the amazon chase credit card and was declined a year later an amazon credit card showed up at my house that i did not apply for i talked to chase and they informed me that it was in fact fraud and cancelled the account i also talked with them at that moment about removing the hard credit inquiry that was placed on my account this was xxxxxxxx xxxxxxxx i was applied once again without my permission i called them explaining that this was fraud and i did not approve the application they notated my account and claimed the two inquires would be removed from my credit on xxxxxxxx xxxxxxxx xxxxxxxx and xxxxxxxx i have been applied again and again all without my permission again i have called to just be brushed off i decided to try and dispute the inquires with the credit report but ran into a dead end when they told me to deal with the credit card company directly which has nt been working for me i now have hard credit inquires on my report that are fraudulent and would like them removed by the company someone somewhere within one of those companies has my personal information that they are using at their own discretion i am concerned with how easy it is to access my information | Credit card or prepaid card | 15,820 |
chase bank pre approved us for xxxx for a home mortgage we found a house for xxxx we had our offer accepted then we started the process on xxxxxxxx we filled out our mortgage application with chase we were told days was their guarantee for closing we were advised that it was ok to close on our home we sold it and closed on xxxxxxxx during the process chase blamed for a ton of issues we were not updated regularly and tasks kept being assigned for the same issues paystubs we sent all of the documents multiple times the mortgage specialist kept telling us our finances were approved and that we were on track we heard nothing for weeks chase wouldnt return our calls and our paperwork expired long story short it is now xxxxxxxx and chase informed us that they can not validate my wifes income as she is self employed as a piano teacher i spoke with a manger and was essentially told that there is no way they can approve the mortgage but xxxxxxxx and that it would be a miracle if they did chase bank is terrible i had to apply with another bank and have to be out of my house by xxxxxxxx its unreal i would never recommend them | Others | 12,026 |
chase bank reported a day late payment on my credit reports in xxxx xxxx on the home equity line of credit account chase stopped reporting to xxxx in xxxx xxxx the wrong loan balance is on the credit reports i am disputing the report of any late payments the loan balance is wrong | Credit card or prepaid card | 9,780 |
i arrived to xxxx xxxx on xxxxxxxx excited to spend a vacation with my family i used my debit card at the airport atm that day which was the only time i used this card prior to the fraudulent transactions beginning on sunday xxxxxxxx i spent the day at the pool in xxxx and came home to a phone full of alerts that over usd had been drained from my checking account in a variety of transactions occurring in the xxxx area in florida i immediately phoned chase bank to alert them of the fraud the money was returned to my account and i assumed things would be fine
the following tuesday xxxxxxxx i checked my account and realized the usd chase put in my account on sunday to cover the fraudulent charges was no longer there because they had reversed the transaction debiting my account i immediately phoned them and a representative told me that the cases were closed because i told them i didnt want them to pursue the claims i immediately requested information regarding what conversation he could possibly be referencing because i had made no such request and indeed this is fraud and this money needs to be returned to me in fact if someone had called them pretending to be me i had a larger problem identity theft rather than just debit card fraud the representative fumbled told me the cases had been closed and that i couldnt receive money for the fraud until after the reopened cases were investigated which would take days and also that i needed to have some forms mailed to my address in xxxx xxxx florida and to mail them back to chase before they would investigate the fraud even though i was in xxxx and would remain in xxxx for the next ten days at this point i asked to be escalated
i was and the woman that spoke with me did a few things she filed an internal complaint because the analyst that closed my cases should not have she had the mailing paperwork requirement waivered and emailed me the documents instead and had the tranches of funding split in two one case totaling which was the amount that was directly withdrawn from a chase atm located in florida and one case worth which was the total amount spent at various vendors xxxx xxxx xxxx i sent in substantial documentation proving my thencurrent physical location in xxxx not the us and again expected things to be fine
things are not fine i just received a letter from chase stating that the case has been closed they do not believe it is fraud and they are again taking the money back out of my account i have requested they reopen the case but i do not have any written indication they are doing so nor have they provided the research information that was used to close this case they are also asserting that they will not return my until the case is reevaluated which will take business days before they decide if they will reopen it or not i am concerned about the honorable resolution of this case and the status of the second case worth
here are some points of interest that would be very clear if anyone had investigated this claim properly i made legitimate transactions on my chase travel credit card in xxxx on xxxxxxxx xxxx xxxx xxxx xxxx xxxx xxxx and xxxx i provided my xxxx information to them that clearly covers xxxxxxxx i provided my delta flight information to them that quite obviously has me arriving in xxxx on xxxxxxxx and leaving on xxxxxxxx multiple people can attest to my physical location in xxxx from xxxxxxxx including the us government which i assume keeps records of when us citizens enter and exit the country to get to xxxx i routed through xxxx on both my exit and return flights
i have had this checking account for about years and have never reported fraudulent activity i have had this checking account for about years and have never withdrawn more than in a day i have had this checking account for about years and have never spent more than a day and even then only times when i had to pay semesterlong bills for my housing in grad school i dont use this card and when i do it is cheap
i very infrequently use this card at all and when i do its typically an atm so that i can withdraw cash i dont believe chase bank has any intention of returning this funding to me and i believe these are intentionally malicious business practices to make matters worse i am in the midst of intense business travel to xxxx and dont know how i can fight this fight which i am losing to this giant company that seems doggedly intent on stealing my money please help | Theft/Dispute Reporting | 20,459 |
i am a chase customer who had fallen to hard times i had charges against my account that were not paid by the bank as in declined due to negative balance yet they still charge xxxx for each zap i dont wnat to have an extra negative balance just in fees for not having the money and accounts charging were not paid either i accept nsf fees only if the overdraft is paid | Theft/Dispute Reporting | 15,276 |
chase transferred my account to xxxx xxxx xxxx during the loan modification process in light of this transfer i am requesting a goodwill adjustment on the reporting of this account to the xxxx credit bureaus and removal of all late reporting | Others | 10,071 |
i represented the borrower xxxx in his foreclosure action which has now been resolved through a permanent modification despite repeated requests to his mortgage servicer chase and to their attorneys i am still receiving his mortgage statements each month this is problematic because xxxx needs to know how much his monthly payments are and what is going on with his account and should not be stuck waiting for them for an extra week while the statement makes its way to my office first and then has to be resent to him at the property | Others | 10,056 |
i had a fraudulent transaction on my checking account i called chase the next day about the fraudulent transaction after two months later i was told that the claim is denied because the merchant provided that the packages were delivered to an addressi do not know how the theft stole my information online it was an online transaction and the theft used my name address and card number to made the purchase however the shipping address is not mine i am living in xxxx and the delivered address is in xxxx i did not receive any package | Theft/Dispute Reporting | 18,150 |
i want to raise concern due the company not reviewing my full application for medication the company keep saying i do not live in the house i have provided proof several times to the company that i do in fact live in the house but i feel the company just want to take my home
please help me | Others | 160 |
hello i am currently being garnished by xxxx and xxxx a law firm in xxxx xxxx xxxx the debt they are claiming that i owe is almost to xxxx xxxx xxxx however i received a debt forgiveness from chase bank who was the original creditor in ive sent over my corresponding documents several times to both the marshal s office as well as the law firm they never get back to me or give me a straight answer i live alone and desperately need some direction as to how to make this stop | Others | 5,426 |
i refinanced loan with other lender and was told of chase has mis reporting account reflecting debt they also failed remove all late fees and charges since civid as promised several times all should be reporting paid in full never lateclosed as of | Others | 6,556 |
i have spoken with three representatives at chase bank about my concerns and all of them are on a different page there is no exact answer as to why my account is negative and i disagree with being charged twice no representation being shown for it | Bank Account services | 14,015 |
discussion with chase on xxxxxxxx i called chase credit card at xxxx xxxx and explained why im disputing the credit card charged on my credit card i believe i explained to chase in detail the nature of my complaint and the individual i talked to told me to have my complaintdispute in writing so therefore chase will send me the form and instructions on what type s of documents i need to submit to process the claim
on xxxxxxxx i did received the form and on xxxxxxxx i faxed the form and supporting documents
on xxxxxxxx i called chase and ask to find out if may documents where received the chase employee i talked to xxxx told me that based on my claim they cant contact the merchant and chase will not pursue any action therefore closing my complaintdispute i asked to talk to the supervisor xxxx and i was told the same information
i told them that it was very frustrating that i wasted my time waiting completing the form and sending required documents as well as making copies and faxing back to chase at the number provided
nature of my complaintdispute on xxxxxxxx i rented a van through xxxx xxxx but doing business under xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx hi xxxx when i picked up the van the gas was almost empty usually when you rent a car the gas is full initially i demanded that they put a full tank of gas since it is very difficult calculate the exact amount of gas at when you return the agent at the rental place indicated that either i take the van or not since they are very busy and has no time to put gas later he compromised and said that is i return the rental with more than of gas i will be given a refund obviously this was all verbal as i cant commit him to put his statement in writing the van was returned after hours with gas so i called the next day xxxx xxxx and left a message but never returned my call called the next day but again never returned my call
on xxxxxxxx i called airport location xxxx xxxx and told to contact the manager xxxx at xxxx xxxx left messages but may calls were never returned
with no other recourse i called chase to complaindispute the credit card charge | Theft/Dispute Reporting | 10,752 |
on i was at a chase branch in xxxx xxxx oklahoma i had explained to the branch manager that i was having difficulty paying all my bills in a month she worked with me and said chase has a hardship program she called into it and gave her id number and was transferred several times when the gentleman answered in the department that could help with finical difficulties he talked to myself and asked me several questions about my hardship he then stated that the settlement would be for both accounts i didnt have the money to pay then since that time i have received a tax refund and set aside and called chase today today all they could offer is of the settlement instead of the that was offere weeks ago i asked for the recording the name and id and a supervisor at chase would not disclose the information to me i dont understand why i cant have that information or the same amount they were going to settle with me weeks ago when i called chase today they acted like they had no record of anything but magically an application appeared with no information and just a employee id number but saw no notes on the disclosed amount they offered weeks ago spoke to a xxxx at chase his id number is xxxx this supervisor was absolutely no help and would not and could not tell me any information | Others | 682 |
i applied with chase bank for the paycheck protection program within minutes of their website opening on xxxxxxxx on monday xxxxxxxx i received email confirmation and a link to fill out the full application i began this immediately but midway through realized i needed a tax document for payroll that i requested from my accountant i received that documentation on xxxxxxxx and i returned to the link and completed the application
after that i heard nothing from chase there was no confirmation that they received my application or the tax documents i submitted the ppp fund is now out of money but chase has communicated with me via their xxxx xxxx there is no way to contact chase bank about the matter via phone and they have not responded to my secure emails in over a week unfortunately chase has told me that i should have received an email email when my full application was submitted i have this documented they said this however no other chase small business banking client ive spoken with received a confirmation email and all of our applications were denied for lack of funding in the ppp i believe chase may have a system issue that prevented applications from being processed and i would like a formal response from chase as to whether the bank is in possession of my application and the confidential tax documents i submitted | Others | 9,427 |
i have maintained my checking account with chase bank formerly bank one in good standing since xxxxxxxx on xxxxxxxx i deposited a check in the amount of to my checking account at the local chase bank branch located on xxxx in xxxx wi the check came from someone i had sold an item to over xxxx it was over the amount of the item sold by the buyer was moving to where i live and i was asked by the buyer to send the remaining amount back to the buyer s moving company the buyer repeatedly asked me if she could trust me with the extra money and i told her that she could trust me as long as her check cleared
since i did not know the buyer i wanted to be certain that the funds were in my account before i sent any money i visited my local branch on xxxxxxxx and explained the situation to the bank manager xxxx and asked for his advice on when it would be safe for me to send the money his advice was to not send any money until chase bank had collected the funds and funds had been deposited to my account he told me to check back later in the day or the next day i called the chase bank toll free number the next morning and was told that funds had been collected and deposited into my account and it was safe for me to send the money i then visited my local branch where a teller xxxx confirmed this information she explained that she could now verify that funds had been physically collected from the issuing bank and been deposited into my account she assured me that it was now safe for me to send the money upon getting this confirmation in person i withdrew from my checking account and sent it to the moving company via xxxx on xxxxxxxx
the next morning xxxxxxxx i found out that chase had withdrawn the money from my account as the check had bounced i immediately visited the bank manager to inquire about what had happened after looking into it he informed me that the check was indeed fraudulent and had bounced he said that even though they had confirmed that money had been collected and deposited into my account the bank had a right to withdraw funds from my account he told me that the bank bears no responsibility for bounced checks and that there was nothing further they could do to assist me i asked him why i was not provided this information earlier when i had repeatedly asked for it he had no answer for me and instead scrambled to look for bank policies after discussing with other managers he provided me with highlighted bank policy which he said was given to me when i opened the account which was almost years ago i later filed a complaint with chase corporate office and after a few days i was informed that everything was handled appropriately that bank policies are listed in the deposit agreement and that bank officials were not obligated to provide me with the information i had repeatedly requested
i believe i did the due diligence on my part to protect myself from this fraudulent transaction i trusted my bank to protect my interests but even after my repeated inquiries the bank manager and rest of bank staff failed to inform me of applicable bank policies they only looked for bank policies after funds had already been sent and the check had bounced and informed me that it was my responsibility to be aware of the policies i believe that it was bank staff s responsibility to provide me this information especially after i had repeatedly asked them for bank policies on when it would be safe for me to send the money i believe the reason i was not provided this information is because the bank manager and rest of the bank staff were either not aware of these policies themselves due to inadequate training on bank policies regarding fraudulent transactions or they dealt with me with negligence | Bank Account services | 14,310 |
have filed a police report as case card requested i have also place a fraud alert on my credit report with all bureau i have file an identity theft with the federal trade commission i have file report with the consumer financial protection bureau i have send you a copy of my passport showing i travel in and out of the country over a time
i have file ever month for in accuracy to chase card every month i have flie with attorney generals office i have file with xxxx xxxx xxxx i have follwed all those step yet chase card yet to remove this account from my credit report every month i file a dispute with all bureau yet no one from chase card company take my situation serious everything are being sent over electronic to the bureau in response each time i file a dispute i think my ex wife are someone may have open this account in my name while i was traveling throughout the years back and fouth | Credit card or prepaid card | 150 |
xxxx xxxx has not send accurate verifiable documentation that i owe any debt bearing my signature i sent a letter on asking to validate and this company has not done so properly | Others | 7,051 |
i am receiving notices on my credit score from a jp morgan chase credit reporting app that is stating i made late payments even though i have never missed a payment or accrued interest i believe my credit score is misrepresented and i desire a dispute to have this misconception amended and my credit score brought up
further i am receiving many more credit inquiries than i have agreed to for example xxxx xxxx sent me a card saying i was preapproved so i agree to have the card and they made a credit inquiry and did not send the card i have seen similar tactics from xxxx xxxx and jp morgan | Credit card or prepaid card | 6,864 |
chase bank closed my newly approved bank account and hold my fund last weeks stl no sign of my money
chase sent me a letter saying that they have right to close any account without any notice
they are doing discrimination on which account close or open i just dont get it i did everything chase asked to do now my xxxx is in chase bank pocket and i dont know how i am getting my money back | Bank Account services | 3,411 |
originally i had linked my chase credit card to my chase checking account since they informed me that this would be convenient in case i get overdrafted on certain bills i have set up for auto pay when i did get overdrafted i was told that it would be charged to my credit card versus me getting charged for the overdraft fees which was great but soon i realized that every overdraft became a cash advance towards my credit card and i was never told that they would be cash advances at really high rates of course they have zero remorse for not informing me of this i walked into a branch and demanded they remove the link from my checking account and credit card account and to stop any overage charges or attempts they say sure and mind you this is a chase supervisor female within the branch and answers with such arrogance and just rude as i ask a few questions and adds that they would need to charge me xxxx xxxx dollars to remove the link wow what thieves today i check my accounts and both accounts seems to be linked to my credit card still and now again charges my credit card i feel this violates my rights and what was confirmed to have been done at a branch which i saw with my own eyes and yet they decide to charge me again i feel this is almost fraudulant as this was unauthorized for chase to do without my knowledge or my permission and i have not even received a call from them or any notices as of today i am not sure who i can possibly report this to or how i can get this resolved other than having to stop banking with this fraudulant bank i have banked with them for so many years and yet they have no attempt of resolving any issues with me whether it be over the phone or even at the branch nothing but bunch of arrogant supervisors which consumers like myself have to deal with which is not very attractive and very difficult to approach when dealing with this type of subject in the matter of our own money and funds | Credit card or prepaid card | 13,194 |
chase united clib mileageplus card in march i responded to an offer to receive xxxx bonus miles if i spent on the card and reconciled that balance within the first months of having the card
my application was accepted and my first billing statement was within the first months of having the card i spent and reconciled nearly of payments
i never received my bonus miles
in i called chase to determine why i had not received the miles they stated that i had instead accepted an offer for the first year s annual fee to be waived an offer that i did not sign up for
i elevated the complaint within chase mentioning that i could be happy to pay the but i wanted the bonus miles since that is what i signed up for on they sent me a letter via mail that i had signed up for the annual fee waiver and not the mileage bonus and that my case was closed
i did not sign up for an annual fee waiver offer and i would like my bonus miles | Theft/Dispute Reporting | 9,338 |
in xxxx i used a website called xxxx for a medical appointment on their online chat i was told that i can have sameday appointment but the only way to make the appointment was to be their member for a charge of a month
i made the payment but when i was in their appointment system i found out that they did not have any availability for a month i contacted them on xxxxxxxx on the phone and i was told that my account was canceled on the phone
on xxxxxxxx i contacted them via email and they said they could cancel my membership
i saw this transaction on my xxxx credit card statement i contacted chase bank for a dispute but they did not provide me any kind of documentation later i got a mail from chase stating that the charge was valid
i contacted the chase bank again in xxxx and i was told that i should provide the information via fax to them which i did
i also contacted the merchant about the issue emails are attached and had several phone calls with them in each phone call they apologized and told me that my membership was canceled later i get an email from the goforward company stating that they can not issue me a refund because there was a dispute with this transaction
on mon at xxxx xxxx xxxx xxxx xxxx wrote hi chance we are still working on this issue after looking into this it appears that we are unable to process a refund to your card as the initial charges were disputed we will provide you with an update as soon as we are able to we apologize for the delay on xxxxxxxx i got a notice from the chase bank based on what you and the merchant provided we found that the merchant provided the cancellation policy when you made the purchase and they dont have a record of cancellation meeting the policy guidelines today i contacted the chase bank again and talked to a representative named xxxx he initially asks me to send him more documentation i did later he told me that i should contact the service provider for a refund i showed him the email that the service provider says chase is dealing with this issue and each time i contact them they either say they have some technical difficulties email attached or chase bank was handling this
i also asked him if they contacted the company after i provided the information and he said no he said the goforward provided me cancellation policy which they didnt he also claimed that chase send me a copy of a cancellation policy via mail in xxxx which they didnt i asked for this policy and where it was send he said i have to wait more days for this
it appears that chase bank did not want to deal with this fradulent charge and sends me to a company which has no working phone number and all the email response i get from them telling me that because of my bank they can not issue me a refund my bank chase tells me that i need to contact the merchant | Theft/Dispute Reporting | 3,977 |
i received a letter from chase stating that they are closing my credit card account
moreover the letter states that the reason for the closure is because continuing the relationship creates possible reputational risk to our company
first of all i have no idea or understanding of the meaning to this reason at all i have been a loyal customer that has never missed a payment ever and who maintains a great payment history on this account
i contacted the office number provided and spoke to a representative who states he could nt provide any specific information used to make the decision but did recommend that i write this letter to further inquire about this action he also stated that based on his past experience it usually stems from some information that chase received via internet relating to personal or business on my part
if so i strongly object to this because there is no such information either personal or business reported against me on the internet or any other source that would cause chase to be concern about its own reputation as a company
furthermore the history of chase and all of its mortgage fraud related issues with the federal government stemming from the mortgage crisis between xxxxxxxx thru xxxxxxxx did not keep me from having a relationship with chase
as such i demanded for full and immediate disclosure specific and detailed information obtained by chase regarding myself personally or my business leading to this decision
a copy of the credit agreement signed by myself with the terms and conditions of our relationship for this credit card account
the specific language or section under the credit agreement which supports or authorizes chase to take such unprovoked action | Credit card or prepaid card | 10,249 |
the bank sent me an email stating they had detected no card present fraudulent activity on my account via my new chip technology atmdebit card which i very seldom use and that they had declined the transactions until receiving verification from me as to whether the transactions had been attempted by me or someone else s please see attached when i replied it was not me a customer service representative called me immediately and instructed me to destroy the card which i did the representative proceeded to tell me they were opening an investigation and would issue temporary credit to my account but they later told me they were denying the claim for fraudulent activity and would not be reimbursing the monies i closed my account yesterday after having been on the phone at the branch because the branch manager told me there was nothing they could do at the branch and that like me the only recourse they had was to go through the claims department which only handles everything via telephone please help chase is stealing approximately from me saying that since i have an online account i should have noticed the fraudulent activity and reported it immediately and that i should call the authorities if i was nt happy with chase claims department d decision to not reimburse me
xxxx xxxx xxxx cell xxxxxxxxxxxx | Bank Account services | 14,650 |
somebody stole my identity and opened two checking accounts in or around xxxx of at chase bank i figured this out when chase sent me a debit card in the mail
i called chase customer service for the first time soon after receiving the debit card to let them know it wasnt me who opened the accounts and to close them they said they would close them i destroyed the debit card i thought the matter was taken care of
i have since received three mailings from chase first i got checking summaries for both checking accounts for xxxx it said there was a beginning balance of and for each account respectively but it was charged off guessing that means cancelled and the ending balance was xxxx i was concerned that the accounts seemed to still be open though so i called chase again after a long time on the phone and being transferred multiple times they assured me the accounts were closed and told me to report my stolen identity to the credit bureaus which i did
since then i got collections letters from chase for both accounts two times so collections letters total one set was dated xxxx xxxx the other set was dated xxxx xxxx they were both asking for the and that the previous letters said were charged off to xxxx i called chase again they kept me on hold for a very long time and bounced me from department to department they told me that they didnt have a record of my identity theft even though i had already called them twice about it
in my most recent call on xxxxxxxx i eventually i got sent to a woman named xxxx i think in the fraud department she was talking about sending me a correspondence packet that would allow me to officially report that my identity had been stolen and presumably stop chase from sending me any more collections letters i had been on the phone for over an hour by the time i talked to her i asked her to send me some sort of email confirmation that we had talked and that the correspondence packet was on the way since nobody fixed or even internally documented anything after my previous calls she refused to send me an email confirmation i asked her to hold for a moment while i talked to my husband an attorney for what other type of documentation would be acceptable for a paper trail i talked to my husband for under minutes i went back to the call and xxxx had hung up on me
i contacted chase customer service on xxxx that evening i told them about my situation and how i got hung up on they told me they wanted to help me but id have to call them i declined
i have spent several hours at this point dealing with accounts i never opened at a bank i dont do business with because my identity was stolen i am not responsible for this i have tried multiple times to resolve this and chase has not cooperated and seems to have actively tried to make it hard and frustrating im guessing so ill give up and pay i will not give up and pay | Bank Account services | 11,832 |
my husband passed away and as a result i ended up in a chapter xxxx bankruptcy which was xxxx on chase bank continues to show up on my credit report as a balance that is past due preventing me from rebuilding my credit and damaging my scores at almost xxxx years old my bankruptcy attorney told me that they ca nt do that but he ca nt help me fix it please have change correct their errors and apologize | Credit card or prepaid card | 10,432 |
i currently have a credit card with chase and two credit cards with xxxx xxxx i recently went to apply for a loan and was surprised to hear that nothing was on my credit report this came as a surprise to me given that i have credit cards and in the past had an auto loan despite that my reports are blank the only thing i can think of us is that my information is incorrect with the bank i went over to both banks and in neither branch were they able to help me i want to correct this and have my information reporting properly attached is a copy of my id and social security | Credit card or prepaid card | 9,520 |
inquired about a cash advance xxxxxxxx
chase policy is max of credit line which was told that i had an advance back in for around and wasn t eligible for another one because my balance was still the same
my min due each month has been around ea month and i always pay more than min due currently
why hasn t my cash advance balance been reduced along with my purchase balance since i always pay over and above the min due each month
cash advance interest purchase charge is i feel like a cash cow for chase or the gift that keeps giving since i pay interest each month on a cash advance balance that never reduces regardless how much i pay above the min due each month there is something wrong with that picture | Theft/Dispute Reporting | 5,477 |
account jpmcb account xxxx opened in xxxx the company closed account without merit in xxxx then came after me for monetary of then over i disputed with agency over three times and with credit bureaus it was closed disputed even fraudulantly the company never provided proof of amounts i requested it to be resolved a settlement was offered then i knew i did not owe them because they had never provided summary report on account xxxx xxxx xxxx account xxxx car was surrended on xxxxxxxx voluntarily with no payments due the company sold vehicle in auction then requested then over i was offered a settlement the car had been sold repo and there trying to get a double pay the vehicle has claim form for xxxx class action settlement on xxxx xxxx gasloine direct injection engine in which i was having problems when leased that is why i retuned it behind defect the company is trying to profit on two consumers when vehicle was sold in xxxxxxxx then the company expected me to pay for xxxx until xxxxxxxx someone was untilizing vehicle in company they need to be responsible for usage also pay for punitive damages of selling a defective suv that is now in court for defective engine failure i am requesting that both companies because the accounts are closed be removed off credit report due to insufficient accountability of amounts being owed and fraudulant amounts being submitted as dispute on the record when it is over three years of servicing me as a customer providing updated information when accounts have been closed for not providing proof of service amounts being requested there being made up as time progesses to receive monetary that is not due for service not being received in xxxx | Credit card or prepaid card | 8,537 |
i am putting to use the typical hour hold i am currently sitting on with chase s customer service to request assistance with a refund for services not provided
on xxxxxxxx i purchased a flight from xxxx to xxxx using the chase travel portal and a chase sapphire reserve credit card the date of the departing flight was xxxxxxxx and the date of the return flight was xxxxxxxx the flights were booked by chase travel on the airline xxxx i purchased the tickets using the mentioned credit card and accrued credit card points the charge on the credit card was paid off almost immediately
the purchased flight was cancelled by xxxx due to and further legal travel restrictions placed by xxxx and the state of michigan my residence prevented me from taking the flight had it not been cancelled
i spoke with the chase travel customer service on xxxxxxxx xxxxxxxx and xxxxxxxx as well as several attempts during and after that time in which after hours on hold my call was disconnected without ever speaking to a chase representative i was informed that they were processing the request for a refund in the form of original payment but that they were waiting for the funds to be returned from xxxx it was recommended i reach out to xxxx to attempt to move the process along i also called xxxx on multiple occasions but was repeatedly informed they were required to work with chase because chase had purchased the tickets i have now given both companies several months to process this refund with no progress
i purchased a service from chase travel utilizing a chase credit card and the service was not provided while i am empathetic xxxx is not providing refunds in violation of the law i did exchange goods for service with xxxx i strongly feel that chase would have resolved this case in a timely manner had i purchased the tickets through any other travel provider than their own i believe they do not want to issue a charge back against themselves
i am immediately requesting that the charge on my credit card for this purchase be reversed and the points be refunded | Theft/Dispute Reporting | 4,315 |
chase continues to report late payments on a closed account please remove this account from my credit report | Mortgage/Loan | 13,052 |
i was sold to apply for a home equity line by chase applicatication number xxxx xxxx xxxx xxxx xxxx xxxx nmls xxxx on xxxxxxxxxxxx when inquiring about the heloc product phone call was represented to be recorded upon completion initially my wife had some errors on her credit report and i was told that i would be approved with the application in just my name i fully explained my divorce in xxxx and the short sale s charge off that took place as result i also explained that my circumstance met the xxxx xxxx guidelines for an extenuating circumstance in that my credit before and after the divorce liquidation required was perfect and that i had obtained conventional xxxx xxxx financing in xxxx i was told by the nmls licensed chase employee xxxx xxxx that i just needed to submit the same documentation letter of explanation and copy of my divorce decree i did for my first mortgage on xxxx xxxx xxxx i received a message from the xxxx xxxx xxxx xxxx nmls xxxx stating my application had been denied due to the short sales upon calling i asked when the file was underwritten and i was told that it was underwritten the prior day on xxxxxxxxxxxx i immediately asked how they were to come to a credit decision prior to reviewing the documents surrounding the divorce that were sent on xxxxxxxxxxxx xxxx apologized and said she would have the documents resubmitted for another decision this was done and they again denied the file completely contrary to what was represented by the licensed nmls representative xxxx xxxx i was given a false approval on a recorded line after giving all of the exact details | Others | 13,346 |
to
consumer financial protection bureau dear madams and sirs i xxxx xxxx xxxx am writing this office to request an investigation into the reason why my bank jp morgan chase has managed to keep me from accessing my online checking account by staging the debit card transaction to my account in the amount of on xxxxxxxx and when i discovered the fraudulent debit to my checking account on xxxxxxxx i immediately contacted chase and asked them to refund the money back to my account but at first csr asked me if i gave my pin to anyone i told her yes my daughter knows my pin her reply was because i had given my daughter my pin that she could have made the charge without my knowledge i told the csr my daughter and i live together she is my xxxx and has total charge of my affairs then the csr said because the chip was read that made it legitimate transaction and chase would not be refunding back to my account i then explained to the csr that the chip could not have been read since the card has been in my possession since xxxxxxxx the last time i or my daughter was out of our apartment and at an atm you need to have the actual card for the chip to be read not just the pin
so with that the manager of chase bank cs got on the phone and assured me that a temporary credit of would be placed back into my account and a claim id number given to me xxxx while chase bank investigate the phony atm debit to my checking account and advised me let them closeout my present card ending in xxxx and they would issue me a new card numbers ending in xxxx and i needed to create a new pin she also told me she would have the new card expedited and sent out by xxxx i should receive my new card in business days and that it be in my possession by friday xxxxxxxx my new card never come so all of the xxxx holiday weekend i was without access to my checking account and my money so tuesday xxxxxxxx im calling chase bank trying to find out why i dont have chase banking card thats when the stonewalling lies and veiled attempt to keep me from my money the csr on xxxxxxxx named xxxx xxxx sup told me that the new card ending in xxxx was never processed so he would have to close it out and issue me another card ending in xxxx expedite sending it by xxxx once again and i would receive it in business days by thursday xxxxxxxx my card never arrived i called chase bank once more asking csr xxxx xxxx mgr where is my card he said my could not be trace since xxxx did not give them a tracking number i told him that i have been ordering online for over thirty years and its been my experience that xxxx gets the sender the order no item no description quantity and price but the tracking number is sent to the recipient of the merchandise so that they will know the time and date of delivery
its been two weeks now and i xxxx xxxx xxxx am still without my chase banking card without a word from the bank whatsoever on what action their taking to resolve my missing chase banking card problem but its not like i can just walk into a jp morgan chase bank and order me a new card because there is no jp morgan chase branch down here in xxxx xxxx and they know that
this isnt the first time that i have been deceive and betrayed by jp morgan chase on xxxxxxxx i went online to check my checking account balance and discovered that chase had recredited xxxx xxxx xxxx the retainer fee for moving us from xxxx xxxx to xxxx xxxx this past xxxxxxxx to xxxxxxxx when they never came to move us at all on the xxxxxxxx i filed a fraud claim against xxxx xxxx xxxx with chase claim no xxxx and received a temporary credit of back into my account while they investigate the matter further that was the last i heard from chase about my fraud claim no correspondence whatsoever until xxxxxxxx when i called the bank to ask why they would give my hard earned money back to those crooks chase banks explanation was they found xxxx xxxx xxxx to be creditable
moreover as you will from the document that i have attached jp morgan chase has always been complicit in the harassment of my daughter and me in keeping with the constructive eviction set against us by the city of xxxx and the state of xxxx xxxx and now the city of xxxx and the of state of xxxx xxxx as can see from the notices sent to me about my missing bank card is worded like i requested a replacement card for one that i lost instead of the missing card jp morgan chase is deliberately keeping from
please help me get access again to my money and jp morgan chase needs to be taught a lesson that just because youre a giant financial institution doesnt mean that you can just step on people and get away with it without paying any consequences
respectfully submitted xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx home xxxx xxxx xxxx cell xxxx xxxx xxxx xxxx were processing your replacement card request
inbox x chase xxxx tue xxxxxxxx xxxx xxxx days ago to me claim id xxxxxxxx reversal nonchase atm feewith xxxx atm transaction xxxxxxxx reversal nonchase atm withdraw xxxx xxxx paci claimid xxxx xxxx atm transaction unauthorized your atm withdrawal inbox x chase xxxx wed xxxxxxxx xxxx xxxx days ago to me chase important information regarding your new xxxx debitatmprepaid card dear xxxx xxxx xxxx as you requested weve ordered your new debitatmprepaid card or you were issued one at a branch
if you did make this request you dont need to do anything
if you didnt make this request please call us immediately at the number on the back of your card you can reach us anytime
thank you for being a valued customer
sincerely customer service center email security information email intended for xxxx xxxx xxxx if you have concerns about the authenticity of this message please visit chasecomcustomerservice for options on how to contact us
about this message this service email gives you updates and information about your chase relationship
we sent this email from an unmonitored mailbox go to chasecomcustomerservice to find the best way to contact us
your privacy is important to us see our online security center to learn how to protect your information
chase privacy operations xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxxxxxx jpmorgan chase co
chase xxxx fri xxxxxxxx xxxx xxxx days ago to me this is an alert to help manage your account ending in xxxx
a atm withdrawal on xxxxxxxx xxxx xxxx edt exceeded your alert limit
if you have any questions about this transaction please call xxxx
the card ending in xxxx was never processed and was requested for as a replacement card for the original card ending in xxxx that was supposedly used at this unknown atm on xxxxxxxx
xxxx xxxxxxxx xxxx xxxx days ago to me this is an update about the claim on your chase account ending in xxxx dear xxxx xxxx xxxx we issued a temporary credit in the amount of for claim xxxx youll have full use of the temporary funds while we do our research
if we determine the transaction s waswere authorized or correct well reverse the credit from your account and notify you
if you have questions please call us anytime at xxxx thank you for choosing chase
sincerely customer claim department in the event of fraudulent or unusual activity well need to know the best way to reach you log in to your account or click to update now
jp morgan chase bank na
dear xxxx xxxx we received your request for a replacement card or cards for your chase debitprepaid or atm card ending in xxxx on xxxxxxxx your reason for replacement was not received
your new card ending in xxxx will come in a plain white unbranded envelope within business days
here s what you can expect next if you find your old debitprepaid or atm card it wont work anymore and you should destroy it
youll need to activate your new card by using it at an atm or by calling the number provided
if youre replacing a debitprepaid card digital payment services like chasepay xxxx xxxx or xxxx will be suspended until your new card is activated
if you use this card for automatic payments youll need to update those accounts with your new card information
if you didnt make this request call us right away at the number on the back of your card if you dont currently have a card with you visit chasecomcustomerservice to find the best phone number to contact us
thank you for choosing chase
https wwwchasecomaccountprotection federal reserves xxxx xxxx | Theft/Dispute Reporting | 7,650 |
hello again in this complaint i will include proofs of transactions that go beyond the incomplete records of chase in particular that they were some how able to destroy my accounts make look a fraud and cause me an incredible debt that just is inaccurate | Theft/Dispute Reporting | 2,661 |
someone tried to open a chase amazon visa in my name i called chase after i got an inquiry alert from my credit monitoring service notified them that it was fraud because i never applied for the card i do nt have enough information to file a police report which i need to place a freeze on my credit reports they will provide any information to me | Credit card or prepaid card | 18,491 |
i opened an personal checking account the account was open for only three days before it was suspiciously closed the bank did not assure my account s safety or follow customer service protocol | Bank Account services | 5,751 |
i have good relationship for over years i was a loyal card member never miss a payment i notice fraud charges on my account and i notify chase chase promtly took off my charges but then rebill it a month later on xxxx xxxx chase also closed my account i do not know why a big bank like chase would took those actions against customer while they lost their credit cards chase should not be advertise zero fraud but when it happen they will close the account and let the customer deals with the balance | Theft/Dispute Reporting | 15,418 |