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Sat Receiver: How to Set Up Enigma2 and VU+ Solo² with CyberGhost via OpenVPN | The digital HDTV satellite receiver 'VU+ Solo²' is based on Linux and can be used with your CyberGhost account with an OpenVPN installation if the following requirements are met:Most recent firmwareInstalled OpenVPN plug-in for the receiverLinux operating system (PC)A CyberGhost accountInfo:Here's how to create a Cyber... | https://support.cyberghostvpn.com/hc/en-us/articles/213271089-Sat-Receiver-How-to-Set-Up-Enigma2-and-VU-Solo-with-CyberGhost-via-OpenVPN |
How to troubleshoot streaming issues on IOS? | If you're having problems with certain streaming services while using CyberGhost, please follow these troubleshooting steps :1. Try to disconnect and reconnect to the dedicated streaming profile to get a new IP Address;2. Open theSettingsmenu on your IOS device and head toGeneral -> iPhone Storage. Locate and tap onNet... | https://support.cyberghostvpn.com/hc/en-us/articles/360022254699-How-to-troubleshoot-streaming-issues-on-IOS |
Unable to connect on my iPhone or iPad | There are a number of factors that may be responsible for why a VPN connection could not be established. This topic covers various troubleshooting steps to help resolve connectivity issues.After each step, check if the issue still remains.What to try firstReset your Wi-Fi network settings (only if using Wi-Fi):All your... | https://support.cyberghostvpn.com/hc/en-us/articles/360016688239-Unable-to-connect-on-my-iPhone-or-iPad |
How to create a CyberGhost Account | You start account creation directly on theCyberGhost Account Management page. For that click on 'New to CyberGhost VPN?Sign up now' located on the right side of the page:In the next window please enter the following data:Your e-mail:You need an e-mail to be able to use a CyberGhost subscription across multiple devices.... | https://support.cyberghostvpn.com/hc/en-us/articles/5382058040988-How-to-create-a-CyberGhost-Account |
Cyberghost VPN CLI commands on Linux | The CyberGhost CLI VPN application runs on a command-based system in the terminal window.Please note that when running the command :sudo cyberghostvpn --helpyou can see the list of all available commands.Install CyberGhost VPN :sudo bash install.shQuick connection :cyberghostvpn --country-code US --connectGet country-c... | https://support.cyberghostvpn.com/hc/en-us/articles/360016669140-Cyberghost-VPN-CLI-commands-on-Linux |
Unable to connect on Linux ? | There are a number of factors that may be responsible for why a VPN connection could not be established. This topic covers various troubleshooting steps to help resolve connectivity issues.After each step, check if the issue still remains.Here is what you should try at first:Restart the networking serviceDebiansudo ser... | https://support.cyberghostvpn.com/hc/en-us/articles/360016665760-Unable-to-connect-on-Linux |
Troubleshooting VPN connection on Linux | There are a number of factors that could contribute to why a VPN connection could not be established. This topic covers various troubleshooting steps to help resolve connectivity issues.After each step, check if the issue still remains.Here is what you should try at first:Change the default protocol.For the CyberGhost ... | https://support.cyberghostvpn.com/hc/en-us/articles/360013664040-Troubleshooting-VPN-connection-on-Linux |
How to watch Netflix with CyberGhost VPN? | To access Netflix content with the help of ourdedicated profiles for Streamingwhile connected to CyberGhost VPN, please ensure that you meet the following requirements:1. Sign Up for an account with Netflix | Registerhere.2. Ensure that you connect to our specially designed streaming servers for Netflix.Windows |Mac |A... | https://support.cyberghostvpn.com/hc/en-us/articles/360016573419-How-to-watch-Netflix-with-CyberGhost-VPN |
Watching BBC iPlayer with CyberGhost VPN | This guide will show you how you can watch BBC iPlayer with CyberGhost VPN.CyberGhost VPN is fully compatible with BBC iPlayer. Connect to one of our dedicated servers for streaming to watch BBC iPlayer on any network and device.To access BBC iPlayer with CyberGhost VPN, you will need:An active BBC iPlayer account.An a... | https://support.cyberghostvpn.com/hc/en-us/articles/360016546840-Watching-BBC-iPlayer-with-CyberGhost-VPN |
Unable to connect to CyberGhost VPN servers | Various internal and external factors play a role in the process of establishing a VPN connection, such as the network preferences of your device, the protocols used on your network, other software, the type of network (home, public, mobile data), and so on.Should you encounter connection problems on any of these devic... | https://support.cyberghostvpn.com/hc/en-us/articles/360013738039-Unable-to-connect-to-CyberGhost-VPN-servers |
How to purchase a subscription | You can order CyberGhost directly from theCyberGhost homepage, from a newsletter, an affiliate or through various special promotions. Either way the order process takes place online, where you first decide for the payment interval (e. g. monthly or yearly).For monthly plans, the Money Back Guarantee is 14 days, whereas... | https://support.cyberghostvpn.com/hc/en-us/articles/213650885-How-to-purchase-a-subscription |
CyberGhost VPN’s Refund Policy | CyberGhost VPN’s refund policy is as follows:For 1 month subscriptions we offer a14-day money-back guarantee.For subscriptions of 6 months or longer we offer a45-day money-back guarantee.This means that within 14 or 45 days of your purchase you can request a refund. To request a refund, please contact our Support Team.... | https://support.cyberghostvpn.com/hc/en-us/articles/213834369-CyberGhost-VPN-s-Refund-Policy |
What payment methods do you offer ? | CyberGhost VPN partners with different third party Internet sellers. Here you need to check with the respective seller, which payment methods are supported. Your personal data like credit card number or PayPal account will always be stored solely by the respective third party seller and is in no way connected to a Cybe... | https://support.cyberghostvpn.com/hc/en-us/articles/360013667240-What-payment-methods-do-you-offer |
Why am I not able to make a payment ? | Payments may fail for a number of reasons. Here are some tips that may help:Credit CardPlease note:in order to avoid multiple fees or a temporary hold on your funds,do notattempt to make a purchase repeatedly.To begin with, check with your bank to see if they have any information about the failed transactions and the s... | https://support.cyberghostvpn.com/hc/en-us/articles/360013734659-Why-am-I-not-able-to-make-a-payment |
How can I be sure that CyberGhost VPN works ? | Not sure if CyberGhost VPN really changed your IP address ?Take our Privacy testhereand find out if your sensitive data isProtectedorExposed.Jump to...IP Leak TestRun a DNS Leak TestCheck the steps below to ensure that your online experience is secure and that no private information is exposed.Check the status of the c... | https://support.cyberghostvpn.com/hc/en-us/articles/213894425-How-can-I-be-sure-that-CyberGhost-VPN-works |
What is Peer-to-Peer ( Torrents ) traffic ? | We allow P2P traffic via our P2P special servers. No further adjustments are required in our applications to securely connect to the P2P servers, as your P2P and normal traffic is already protected.Peer to Peer (P2P) refers to a self organized network, in which each connected computer has equal rights and functions at ... | https://support.cyberghostvpn.com/hc/en-us/articles/214479345-What-is-Peer-to-Peer-Torrents-traffic |
Cannot Send Email while Connected to CyberGhost VPN | If you are unable to send emails while connected to a VPN server, it might be that CyberGhost VPN has blocked your email provider’s TCP port 25. Port 25 is the default SMTP port that enables transfers between email servers. In recent years, internet service providers and email providers have started blocking port 25 as... | https://support.cyberghostvpn.com/hc/en-us/articles/13130528470812-Cannot-Send-Email-while-Connected-to-CyberGhost-VPN |
Change DNS Settings on Windows | This guide will show you how you can change DNS settings on your Windows device.The Domain Name System (DNS) translates domain names into IP addresses, enabling your browser to load the correct pages.Normally, you use your internet service provider’s (ISP) DNS servers for this. However, you can manually change DNS sett... | https://support.cyberghostvpn.com/hc/en-us/articles/10512734670620-Change-DNS-Settings-on-Windows |
What Is CyberGhost VPN Leak Protection? | CyberGhost VPN’s leak protection feature is built for better digital security on macOS. When your Mac connects to an attacker-controlled malicious access point - which could include untrusted Wi-Fi networks in airports or cafes - your device may leak traffic in cleartext. Enabling CyberGhost VPN’s leak protection will ... | https://support.cyberghostvpn.com/hc/en-us/articles/9912617679644-What-Is-CyberGhost-VPN-Leak-Protection |
Unable to connect on Windows ? | There are a number of factors that may be responsible for why a VPN connection could not be established. This topic covers various troubleshooting steps to help resolve connectivity issues.After each step, check if the issue still remains.What to try firstResetting your computer’s Internet Protocol (TCP/IP) settings to... | https://support.cyberghostvpn.com/hc/en-us/articles/360016429900-Unable-to-connect-on-Windows |
TAP driver error | For Windows systems, the TAP adapter is in charge of managing VPN connections for the OpenVPN.If an error occurs with the TAP adapter, the easiest solution is to restart the TAP adapter.Disable and re-enable TAP adapter1. Go to Control Panel -> Network and Sharing Center -> Change Adapter Settings.2. One of the local a... | https://support.cyberghostvpn.com/hc/en-us/articles/360016431900-TAP-driver-error |
.NET Framework issues | First, make sure that the version of Windows running on your device is fully up-to-date. You can also consult the Windows Update Troubleshooting GuidehereInstalling .NET FrameworkCyberGhost VPN requires.NET 4.6to be installed.Ensure that you have the proper version of .NET software running on your Windows. If the insta... | https://support.cyberghostvpn.com/hc/en-us/articles/360016606160--NET-Framework-issues |
Having problems with Windows 10 ? | This is quite common and happens with more programs that use components that have changed their configuration or entirely during the upgrade.Try to remove CyberGhost using the Windows Control Panel uninstaller, or a utility uninstaller.Make sure to keep the antivirus and firewall off during this and the following steps... | https://support.cyberghostvpn.com/hc/en-us/articles/360016456319-Having-problems-with-Windows-10 |
How to configure Windows Firewall to unblock CyberGhost? | This is how you configure your Windows Firewall in case you suspect it blocks CyberGhost from working correctly :1. Add the following 6 rules in your Windows firewall :3 outbound rulesDashboard.exe(available in the CyberGhost VPN program directory: c:\Program Files).Dashboard.Service.exe(available in the CyberGhost VPN... | https://support.cyberghostvpn.com/hc/en-us/articles/360016440480-How-to-configure-Windows-Firewall-to-unblock-CyberGhost |
Is my activation code transferable ? | After you get an activation code you can do with it whatever you like: Save it for the end of the world, use it for your needs (aka activate it) or pass it on as a gift.After your activation code has been activated (by you or somebody else), the code is bound to the respective account. Furthermore an activation code ca... | https://support.cyberghostvpn.com/hc/en-us/articles/213848889-Is-my-activation-code-transferable |
How come my activation key is called invalid? | If your activation code is being rejected, please note that an activation code becomes invalid the second it has been assigned to an account (which happens when you enter the activation code).In case you need to re-install CyberGhost later on or want to use your account with a different computer, just log in with your ... | https://support.cyberghostvpn.com/hc/en-us/articles/213440329-How-come-my-activation-key-is-called-invalid |
Why does CyberGhost VPN require me to install a helper tool on Mac ? | The'Helper tool'dialog is a consequence of asking the kernel for an escalation of privileges. It allows establishing a stable and secure WireGuard® connection with our VPN servers. When you are not using CyberGhost, the helper tool also ensures that all your Internet settings return to normal.You will need to enter yo... | https://support.cyberghostvpn.com/hc/en-us/articles/360016909820-Why-does-CyberGhost-VPN-require-me-to-install-a-helper-tool-on-Mac |
Troubleshooting connectivity on macOS | There are a number of factors that may be responsible for why a VPN connection could not be established. This topic covers various troubleshooting steps to help resolve connectivity issues.After each step, check if the issue still remains.What to try firstTCP IP reset / Renew DHCP Lease1. Click onApple iconin the top l... | https://support.cyberghostvpn.com/hc/en-us/articles/360016552499-Troubleshooting-connectivity-on-macOS |
macOS authentication issue | After trying to connect to CyberGhost VPN, you may encounter this message:"VPN Connection - Please enter your authentication information".Follow the steps below to resolve the issue :1. Go toSystem Preferences>Network.2. Find and select the CyberGhost associated network interface.3. Use the minus(-)symbol button to del... | https://support.cyberghostvpn.com/hc/en-us/articles/360016522320-macOS-authentication-issue |
What is Neagent ? | Neagentis short for 'Network Extension Agent' and makes it easy to connect your Mac to our VPN servers. Since our VPN application for Mac uses the IKEv2/IPSec VPN protocol, allowing the agent to access the Keychain is a necessary step in creating a secure VPN connection.Before you can log in, the neagent has to receive... | https://support.cyberghostvpn.com/hc/en-us/articles/360016474019-What-is-Neagent |
“Could Not Retrieve the Password from the Keychain” error message | You could receive the error message "Unable to retrieve keychain password" when trying to connect on your macOS.Here is what you should try first :1. Exit the CyberGhost APP. Reboot your device. Log in using your credentials to connect to the device. If that does not fix the problem, continue to the next step.2. Go to ... | https://support.cyberghostvpn.com/hc/en-us/articles/360016711199--Could-Not-Retrieve-the-Password-from-the-Keychain-error-message |
What is Keychain Access on the Mac ? | The Keychain Access is a macOS application for storing your passwords and account information and reduces the number of passwords you need to memorize and manage.While you access a password-protected website, email account, network server, or another password-protected item, for example, you may have the ability to rem... | https://support.cyberghostvpn.com/hc/en-us/articles/360016473899-What-is-Keychain-Access-on-the-Mac |
Send Debug Logs on Android | Sometimes our customer support team may ask you to send the application debug log files to assist in the troubleshooting process.This article will show you how you can send debug logs.Open the app and tap on theSettingsicon.TapReport a problem.This will open a new web page. Please fill in the fields on screen and give ... | https://support.cyberghostvpn.com/hc/en-us/articles/360016813060-Send-Debug-Logs-on-Android |
Unable to connect on Android | There are a number of factors that may be responsible for why a VPN connection could not be established. This topic covers various troubleshooting steps to help resolve connectivity issues.After each step, check if the issue still remains.Check out different locations.Due to a series of factors, one location may offer ... | https://support.cyberghostvpn.com/hc/en-us/articles/360016688779-Unable-to-connect-on-Android |
How to troubleshoot streaming issues on Android? | If you're having problems with certain streaming services while using CyberGhost, please follow these troubleshooting steps :1. Ensure your connection is not leaking any data -DNS,IPv6, andWebRTCare the most common leaks. To make sure your connection is properly configured, check to see if your status shows "Protected"... | https://support.cyberghostvpn.com/hc/en-us/articles/360016639239-How-to-troubleshoot-streaming-issues-on-Android |
How can I use WireGuard® protocol ? | WireGuard®is a free and open-source software application and communication protocol that implements virtual private network (VPN) techniques to create secure point-to-point connections in routed or bridged configurations.This is a fairly new VPN protocol, still labeled as a work in progress. It aims to marry the securi... | https://support.cyberghostvpn.com/hc/en-us/articles/360016552619-How-can-I-use-WireGuard-protocol |
High battery consumption when CyberGhost is activated | Given that CyberGhost VPN will intercept all network traffic after you connect to it, and that all other data from the application is transmitted by the CyberGhost VPN application on your Android device, this may lead to an increase in battery or network usage for the application.Below are some tips that you can apply ... | https://support.cyberghostvpn.com/hc/en-us/articles/360016522500-High-battery-consumption-when-CyberGhost-is-activated |
How to clear CyberGhost VPN app cache ? | Use the following steps to do this :Open your Android's SettingsFind the Applications & Notifications areaSelect CyberGhost VPNTap StorageSelect bothClear Cacheas well asClear DataReboot your device and launch CyberGhost again*Remember that if you delete the data from the application, all your settings will be deleted ... | https://support.cyberghostvpn.com/hc/en-us/articles/360016552699-How-to-clear-CyberGhost-VPN-app-cache |
Send Debug Logs on iOS | Sometimes our customer support team may ask you to send the application debug log files to assist in the troubleshooting process.This article will show you how you can send debug logs.Open the app and tap on theSettingsicon.TapSubmit a request.This will open a new web page. Please fill in the fields on screen and give ... | https://support.cyberghostvpn.com/hc/en-us/articles/360022232980-Send-Debug-Logs-on-iOS |
How can I use WireGuard® in the CyberGhost VPN app for iOS ? | WireGuard® is a fast and modern protocol taking the world of VPN connections by storm. Its state-of-the-art cryptography makes it the best alternative for OpenVPN and IKEv2.1. Install theCyberGhost VPN Appfor iOS. You can find our tutorialhere2. Navigate to the app settings in the upper left-hand corner3. Tap on'VPN'4.... | https://support.cyberghostvpn.com/hc/en-us/articles/360016659720-How-can-I-use-WireGuard-in-the-CyberGhost-VPN-app-for-iOS |
How do I terminate my VPN connection on Linux? | You can terminate an active connection through the Terminal using the command:sudo cyberghostvpn --stopFor any additional information or concerns - it is best to approach the Support Department:via e-mail:support@cyberghost.rovia on-line request:https://support.cyberghostvpn.com/hc/en-us/requests/newvia 24/7 Live! Chat... | https://support.cyberghostvpn.com/hc/en-us/articles/360016695059-How-do-I-terminate-my-VPN-connection-on-Linux |
Send Debug Logs on Linux | Sometimes our customer support team may ask you to send the application debug log files to assist in the troubleshooting process.This article will show you how you can send debug logs.To get debug logs on Linux, please open the Terminal window and type these commands:sudo cat ~/.cyberghost/logs/* >> ~/Desktop/clilog.tx... | https://support.cyberghostvpn.com/hc/en-us/articles/360016663420-Send-Debug-Logs-on-Linux |
How to troubleshoot streaming issues ? | If you experience streaming service problems while using CyberGhost VPN, follow these first steps to bypass them.First of all, make sure that you are connected to the dedicated streaming server and that the connection is not leaking any data - DNS, IPv6, and WebRTC are the most common leaks. To make sure your connectio... | https://support.cyberghostvpn.com/hc/en-us/articles/360015894799-How-to-troubleshoot-streaming-issues |
Issues in reaching streaming services geographically restricted | To check out the streaming services we currently support, please visit thispage.If you are experiencing difficulty accessing any of these services, please follow the recommended troubleshooting steps below :Clear your DNS cache:WindowsPress theWindows Keyor hover your mouse over the bottom left corner and click theWind... | https://support.cyberghostvpn.com/hc/en-us/articles/360016576499-Issues-in-reaching-streaming-services-geographically-restricted |
Netflix Tips and Tricks | Unblocking the Netflix content for the United States, Germany, France or the United Kingdom is possible when connected to each individual Optimized servers, which you'll be able to locate in the CyberGhost app.Note: If for example, the connection is established the server Optimized for Netflix US but instead Netflix Ge... | https://support.cyberghostvpn.com/hc/en-us/articles/360016542200-Netflix-Tips-and-Tricks |
When Will My Activation Key Expire? | This article will explain how you can tell when your activation key will expire.If you purchased a CyberGhost VPN subscription as a physical gift card, you will receive an activation key that you will need to redeem in your online account management page. The activation key is a unique code used to activate your subscr... | https://support.cyberghostvpn.com/hc/en-us/articles/214383285-When-Will-My-Activation-Key-Expire |
How to disable IPv6 on Windows 10 | With numerous choices of configuring your VPN,disabling IPv6can be a good step for a more stable configuration with more performance output.In order to successfully disable IPv6, the below steps are provided to you so that in the event of further troubleshooting steps are needed - this will be a good step in the right ... | https://support.cyberghostvpn.com/hc/en-us/articles/360012633939-How-to-disable-IPv6-on-Windows-10 |
How to disable IPv6 on MacOS ? | WithnumerouschoicesofconfiguringyourVPN,disablingIPv6canbea reliablemethodfor a more stable configurationwithmore performance output.InordertosuccessfullydisableIPv6, thebelowstepsareprovidedtoyousothatin theeventoffurthertroubleshootingstepsareneeded-thiswillbea goodstepin the right direction.Step1:Head to the Apple l... | https://support.cyberghostvpn.com/hc/en-us/articles/360016666739-How-to-disable-IPv6-on-MacOS |
How to disable IPv6 on Android ? | Complete this tutorial step by step to see how to disable IPv6 on Android. For this, you will need to change the APN settings on your Android device to use IPv4 only.1. Go Settings -> Connections -> Mobile networks -> Access Point Names. Select your mobile operator the scroll down to APN protocol and select it.2. Selec... | https://support.cyberghostvpn.com/hc/en-us/articles/360016604180-How-to-disable-IPv6-on-Android |
How to disable IPv6 on MacOS from the terminal ? | You can disable IPv6 on more recent releases of OS X by running a command in the Terminal application.1. Clickin the upper-right corner of the menu bar, or press Command-Space bar.2. Type in'Terminal'and double-click the item.3. Execute the following command in the terminal window :sudo networksetup -listallnetworkserv... | https://support.cyberghostvpn.com/hc/en-us/articles/360016552479-How-to-disable-IPv6-on-MacOS-from-the-terminal |
How to disable IPv6 for Linux via Network Manager | Using Linux has become more and more frequent with more and more users getting accustomed with the Linux environment. Luckily, the below steps are provided as to how to disable IPv6 - via Settings menu.Note: Make sure that when opening the Terminal window, the Linux account has Administrator privileges.Step 1: Head to ... | https://support.cyberghostvpn.com/hc/en-us/articles/360012645799-How-to-disable-IPv6-for-Linux-via-Network-Manager |
How to avoid anonymity leaks ? | In case you have successfully connected to our VPN servers, but your real IP address appears on sites such asiplocation.netoripleak.net, it is most likely that your real IP address is leaking as a result of one or more of the following problems, kindly check the following to fix the problem :1. IPv6 is enabled your dev... | https://support.cyberghostvpn.com/hc/en-us/articles/213353589-How-to-avoid-anonymity-leaks |
How to disable IPv6 for Linux via Terminal | Using Linux has become more and more frequent with more and more users getting accustomed with the Linux environment. Luckily, the below steps are provided as to how to disable IPv6 - via terminal command line parameters.Note: Make sure that when opening the Terminal window, the Linux account has Administrator privileg... | https://support.cyberghostvpn.com/hc/en-us/articles/360012642239-How-to-disable-IPv6-for-Linux-via-Terminal |
Troubleshooting VPN connection on Windows | There are a number of factors that may be responsible for why a VPN connection could not be established. This topic covers various troubleshooting steps to help resolve connectivity issues.After each step, check if the issue still remains.Change the "Automatic selection" option used on the CyberGhost VPN application.To... | https://support.cyberghostvpn.com/hc/en-us/articles/360013670100-Troubleshooting-VPN-connection-on-Windows |
Troubleshooting VPN connection on Mac | There are a number of factors that may be responsible for why a VPN connection could not be established. This topic covers various troubleshooting steps to help resolve connectivity issues.After each step, check if the issue still remains.Try different server locations.Due to a series of factors, one location may offer... | https://support.cyberghostvpn.com/hc/en-us/articles/360013738079-Troubleshooting-VPN-connection-on-Mac |
Troubleshooting VPN connection on Android | There are a number of factors that may be responsible for why a VPN connection could not be established. This topic covers various troubleshooting steps to help resolve connectivity issues.After each step, check if the issue still remains.Check out different server locations.Due to a series of factors, one location may... | https://support.cyberghostvpn.com/hc/en-us/articles/360013670140-Troubleshooting-VPN-connection-on-Android |
Where can I download the latest version of CyberGhost VPN ? | To start using CyberGhost VPN safely and securely right away, simply go to ourdownload pageor access youronline account dashboardto download the latest version of the CyberGhost application or browser extension.How to install CyberGhost VPNHow to install onWindowsHow to install onMacHow to install onAndroidHow to insta... | https://support.cyberghostvpn.com/hc/en-us/articles/360016419880-Where-can-I-download-the-latest-version-of-CyberGhost-VPN |
How to set up ExpressVPN for your Roku | Roku devices don’t natively support VPN. Touse ExpressVPN on your Roku device, you can set up a connection using theExpressVPN app for routers, the ExpressVPN manual configuration for routers, or a virtual VPN router. https://www.youtube.com/embed/daWATSXK-qE?rel=0 | https://www.expressvpn.com/support/vpn-setup/stream-on-roku-with-virtual-router-or-router/) |
Troubleshooting VPN connection on iOS | There are a number of factors that may be responsible for why a VPN connection could not be established. This topic covers various troubleshooting steps to help resolve connectivity issues.After each step, check if the issue still remains.Change the default protocol.Change the protocol from IKEv2 to Wireguard and try t... | https://support.cyberghostvpn.com/hc/en-us/articles/360013738099-Troubleshooting-VPN-connection-on-iOS |
My subscription got lost or hasn't been activated | Auto-Activation|Manual Activation |Re-Installation|Ordering/Payment ProblemsMy recurring subscription has not been activated automaticallyAfter successfully ordering and paying a recurring CyberGhost subscription it will be automatically activated in the account, you were logged into when starting the purchase. Please ... | https://support.cyberghostvpn.com/hc/en-us/articles/213332129-My-subscription-got-lost-or-hasn-t-been-activated |
How can I get back my CyberGhost subscription after re-installing my system and/or the client? | You don't have access to your CyberGhost subscription after you re-installed your operating system and/or the CyberGhost client?CyberGhost and/or your operating system got a fresh install, but your purchased activation code is declared invalid all of a sudden?An activation key can only be used once, when registering a ... | https://support.cyberghostvpn.com/hc/en-us/articles/213438749-How-can-I-get-back-my-CyberGhost-subscription-after-re-installing-my-system-and-or-the-client |
Maximum number of devices reached! What can I do? | If you reinstall CyberGhost (even if it’s on the same device) or you update your operating system, CyberGhost will see this as a new installation (the same device will occupy a new slot as it will be seen as a duplicate) and you might receive an error that “Maximum number of devices reached!”. After you reached the a... | https://support.cyberghostvpn.com/hc/en-us/articles/360017378339-Maximum-number-of-devices-reached-What-can-I-do |
WebRTC leak prevention | In some cases, different browsers experience WebRTC leaks that can cause real IP address leakage, even when using a VPN.However, you can quickly disable WebRTC leaks.Mozilla Firefox:Typeabout:configin the address bar. Scroll down tomedia.peerconnection.enabled, double click to set it tofalseGoogle Chrome:Just installth... | https://support.cyberghostvpn.com/hc/en-us/articles/360016572999-WebRTC-leak-prevention |
Who's responsible regarding a subscription ? | The online shop you bought your subscription at is solely responsible for everything related to the buying process. If you want to cancel a subscription or want your money back or if the paying process failed, please contact the respective reseller, e.g.Cleverbridge.If an activation key from a promotion or an offline o... | https://support.cyberghostvpn.com/hc/en-us/articles/213834889-Who-s-responsible-regarding-a-subscription |
How to set up ExpressVPN on your Chromecast with Google TV | 1. Download the ExpressVPN app on your Chromecast with Google TV2. Activate the ExpressVPN app3. Connect to a VPN server locationDisconnect from a VPN server locationChoose a different VPN server locationUninstall ExpressVPN from your Chromecast with Google TV | https://www.expressvpn.com/support/vpn-setup/setup-chromecast-with-google-tv/) |
How do the CyberGhost plans look like ? | You can purchase CyberGhost as a subscription. If the chosen time frame ends the subscription will be renewed automatically and you will be charged again. To end a subscription you have to cancel it.The billing period commences from the time the serial number is input, either by you or automatically at the date of purc... | https://support.cyberghostvpn.com/hc/en-us/articles/213849009-How-do-the-CyberGhost-plans-look-like |
Any additional payments or hidden costs ? | Neither one nor the other !This is a one-time purchase - you are buying the services provided by CyberGhost VPN for a limited time.Once your account has passed the expiration date, the subscription is automatically renewed. If you have canceled the automatic renewal, you must re-subscribe to our services to continue us... | https://support.cyberghostvpn.com/hc/en-us/articles/360013734599-Any-additional-payments-or-hidden-costs |
How Do I Retrieve an Invoice for My Purchase? | This article will show you how you can retrieve an invoice for your CyberGhost VPN subscription.To retrieve your invoice, follow these steps:Log into yourCyberGhost VPN account.Click on the CyberGhost icon in the upper right side.Click onSubscriptions.UnderActive Subscriptions, click onSee invoicein the final column.5.... | https://support.cyberghostvpn.com/hc/en-us/articles/360013734679-How-Do-I-Retrieve-an-Invoice-for-My-Purchase |
Payment possibilities, sorted by countries | Depending on their location, users have different payment options. Below you will find the payment methods per country:Albania: PayPal, VISA, MasterCard, American Express, Discover, BitPay, GooglePayAlgeria: PayPal, VISA, MasterCard, American Express, Discover, BitPay, GooglePayAmericanSamoa: PayPal, VISA, MasterCard, ... | https://support.cyberghostvpn.com/hc/en-us/articles/360013734499-Payment-possibilities-sorted-by-countries |
I didn't get my activation key. Where is it ? | OnlyOffline Sales(purchased from a physical store, Bitcoin purchases, and Promotional subscriptions) include activation keys that have to be entered manually. Since the payment does not go through our website, no account can be created automatically and a key will be used to activate the subscription. Before activating... | https://support.cyberghostvpn.com/hc/en-us/articles/360013667260-I-didn-t-get-my-activation-key-Where-is-it |
How Do I Activate a Prepaid or Promotion Key? | This article will show you how you can use an activation key or a prepaid key to subscribe to CyberGhost VPN.Note: You will receive an activation key with physical gift cards or promotional events. Subscriptions purchased through our website, App Store, or Google Play Store are automatically activated without the use o... | https://support.cyberghostvpn.com/hc/en-us/articles/360017320500-How-Do-I-Activate-a-Prepaid-or-Promotion-Key |
Do you accept keys from key generators ? | There are certain key generators for CyberGhost sailing through the Internet, some of them hosted at places, you know exactly what to expect from (nothing good) and some of them promoted on more un-suspicious platforms like Youtube.Either way, as you already might suspect, a key generator does not only sometimes do, wh... | https://support.cyberghostvpn.com/hc/en-us/articles/213835089-Do-you-accept-keys-from-key-generators |
How many devices can I use at the same time with one account or subscription ? | With a single CyberGhost subscription, you can connect to the VPN on up to seven different devices at the same time, regardless of platform.You can install CyberGhost VPN on any number of devices, but only seven devices can be connected to the VPN at once.Also, no matter where you purchased your subscription, you can u... | https://support.cyberghostvpn.com/hc/en-us/articles/214371165-How-many-devices-can-I-use-at-the-same-time-with-one-account-or-subscription |
Where is my username / password for my iOS / Android subscription ? | By default, there are no usernames and passwords for iOS and Android subscriptions.All CyberGhost subscriptions bought via Apple's App Store or Google's Play Store are limited to the resp. platform and you only have to log-in to the Google or Apple account you used, when purchasing the subscription. All this up to the ... | https://support.cyberghostvpn.com/hc/en-us/articles/360003159893-Where-is-my-username-password-for-my-iOS-Android-subscription |
What devices and platforms do you support ? | We support a variety of devices and platforms. CyberGhost VPN has applications and manual configurations for :Computers (desktops and laptops)WindowsPre-configured and optimized profiles for most usage scenarios (Streaming, Torrenting, etc)Additional security features, such as a kill-switch, an ad blocker, a no-trackin... | https://support.cyberghostvpn.com/hc/en-us/articles/213898525-What-devices-and-platforms-do-you-support |
What is a VPN and why do I need one ? | A virtual private network is a service that allows you to connect to the Internet through an encrypted tunnel to ensure your online privacy and protect your sensitive data. VPNs are generally used to secure connections to public Wi-Fi hotspots, hide IP addresses and make your browsing private.If you’re wondering if VPN... | https://support.cyberghostvpn.com/hc/en-us/articles/214536205-What-is-a-VPN-and-why-do-I-need-one |
Server Security Policy | To get access to one of our servers one needs an RSA key which will be generated individually and is stored secured on an encrypted mobile drive inside a TrueCrypt Volume. The private key on that drive is encrypted with a password.Any direct access to our VPN servers, e.g. for installation and configuration is restrict... | https://support.cyberghostvpn.com/hc/en-us/articles/213853329-Server-Security-Policy |
How does anonymity provided by Cyberghost VPN ensure more freedom ? | We are forced to draw this bitter conclusion: the protection of our privacy on the Internet during browsing is almost non-existent and too often based on the concept "nobody is (probably) interested in me".From the moment you enter the online domain, your digital identity is shaped by a variety of factors, such as:Logi... | https://support.cyberghostvpn.com/hc/en-us/articles/214033749-How-does-anonymity-provided-by-Cyberghost-VPN-ensure-more-freedom |
Who is behind CyberGhost VPN and how can I contact you? | We are a private company located in Romania and specialized in network security and privacy protection :CyberGhost S.R.L.Address : 68Polona, District 1, Bucharest, RomaniaContact UsCyberGhost subsists of real people in a real office and if you feel like it, come visit us anytime:FacebookTwitterGoogleYouTubePinterestVim... | https://support.cyberghostvpn.com/hc/en-us/articles/214432605-Who-is-behind-CyberGhost-VPN-and-how-can-I-contact-you |
Why should I trust CyberGhost VPN ? | Because, just like you, we want to keep the Internet free and to reconquer its freedom where lost.Because the protection of your privacy is our fundamental concern.Because our trust and your trust have been violated by too many people so far, but we have to start anew somewhere.Because our offer is as transparent as it... | https://support.cyberghostvpn.com/hc/en-us/articles/213901169-Why-should-I-trust-CyberGhost-VPN |
How can personal data be used against me and how does anonymity protect my privacy ? | The information regarding the transactions you carry out on your computer, the pages you access, the files you load, the music you listen to, the persons you chat with (and the reasons behind all these) have a monetary value, and is actually a valuable asset in the modern world - which is why anyone would be especially... | https://support.cyberghostvpn.com/hc/en-us/articles/214036749-How-can-personal-data-be-used-against-me-and-how-does-anonymity-protect-my-privacy |
Can my real IP address be exposed when being camouflaged by CyberGhost VPN ? | As long as you surf protected by CyberGhost VPN, nobody can find out your real IP address and associate it with the connection owner through the information request sent to the Internet provider.So, can I let go of other security measures when surfing with CyberGhost VPN?No, your anonymity may be significantly endanger... | https://support.cyberghostvpn.com/hc/en-us/articles/214034369-Can-my-real-IP-address-be-exposed-when-being-camouflaged-by-CyberGhost-VPN |
Can an assigned server compromise my anonymity ? | Can the fact, that I'm logged in to, say, a server in Hamburg, be a hint to where I live and be used to identify me?No, for two reasons:The next best suited server near your real location is not necessarily the one, that is really located next to you. It could also be a server hundreds of miles away, because the keywor... | https://support.cyberghostvpn.com/hc/en-us/articles/214034269-Can-an-assigned-server-compromise-my-anonymity |
Can traffic data compromise my anonymity ? | No. CyberGhost VPN just logs and stores (for a very short time) non-personal data, which in no way can be used to compromise one's anonymity. No content of websites, nor IP addresses, nor any communication data will ever be logged. | https://support.cyberghostvpn.com/hc/en-us/articles/214531925-Can-traffic-data-compromise-my-anonymity |
How will keys for a secure VPN connection be created ? | The encryption process, at a very basic level, consists of substituting letters and numbers to encode data so that only authorized groups can access and understand it.CyberGhost VPN operates using protected surfing encryption based on the SSL standard (RSA procedure) which, unlike the procedures used by rival products,... | https://support.cyberghostvpn.com/hc/en-us/articles/214387505-How-will-keys-for-a-secure-VPN-connection-be-created |
Is it legal to distribute files on P2P networks ? | None of the current P2P technologies are illegal per definition. The target file of a download or upload might be a violation of copyright laws, though, which is the reason why some people try to criminalize the complete technology. Actually the deal with P2P is as with any other technology or invention, beginning from... | https://support.cyberghostvpn.com/hc/en-us/articles/213983029-Is-it-legal-to-distribute-files-on-P2P-networks |
How can I use a P2P client with CyberGhost VPN ? | After installing the CyberGhost VPN, start the client and launch the "For Torrenting"profile.If you choose a server manually from the profiles, please note that in some countries, the use of Peer to Peer (P2P) technology may be prohibited and your P2P program will not work if you are forced to use a server that is not ... | https://support.cyberghostvpn.com/hc/en-us/articles/213982989-How-can-I-use-a-P2P-client-with-CyberGhost-VPN |
Why does my torrent not work ? | None of the current P2P technologies are illegal per definition, but we have to block P2P protocols on certain servers, either due to strategic (this is traffic that unnecessary slows down other user's traffic) or due to legal reasons in countries where we are forced by providers to block torrent traffic, among them US... | https://support.cyberghostvpn.com/hc/en-us/articles/213982089-Why-does-my-torrent-not-work |
Why are my P2P download rates so low ? | In some cases, people report very slow download rates. This is due to the fact that CyberGhost does not allow port forwarding, which means that all incoming connections are blocked.This behavior causes other clients to be unavailable, users can no longer connect with your P2P client and you get a weak ID (because you d... | https://support.cyberghostvpn.com/hc/en-us/articles/213982169-Why-are-my-P2P-download-rates-so-low |
About P2P protocol encryption | Because some Internet Service Providers (ISPs) slow down P2P activities, certain clients have a protocol encryption implemented to keep P2P traffic from being recognized. Usually one finds the needed settings in the program’s options, e.g. as ‘Outgoing Protocol Encryption’ or something equivalent. Depending on your ISP... | https://support.cyberghostvpn.com/hc/en-us/articles/214479265-About-P2P-protocol-encryption |
What are the technical principles and equipment of your service ? | The CyberGhost service is based on three main systems plus a few web servers, which are used for hosting the company's web appearance at cyberghostvpn.com :The log-in servers, consisting of one master and one backup server.Different Domain Name Servers (DNS) in different countriesThe exit nodes, where an anonymized use... | https://support.cyberghostvpn.com/hc/en-us/articles/214479965-What-are-the-technical-principles-and-equipment-of-your-service |
Which VPN protocols do you support ? | VPN tunneling protocols are a technology that helps VPNs securely send your data over the Internet, something that is necessary if you want to use social media, surf the web, or do almost any other online activity.The various protocols differ in terms of speed and security. Most of them are considered obsolete and inse... | https://support.cyberghostvpn.com/hc/en-us/articles/213983829-Which-VPN-protocols-do-you-support |
Discover more about the WireGuard®VPN protocol | What is WireGuard ?Can I use WireGuard ?How is WireGuard different ?Which cryptography is used in WireGuard ?What is WireGuard® ?WireGuard® is a fast and modern protocol taking the world of VPN connections by storm. Its state-of-the-art cryptography makes it the best alternative for OpenVPN.Can I use WireGuard® ?WireGu... | https://support.cyberghostvpn.com/hc/en-us/articles/360015810460-Discover-more-about-the-WireGuard-VPN-protocol |
VPN vs. Proxy | What is a proxy server ?You can think of proxy servers as an intermediary between you and the web pages you want to access. You give this anonymous web proxy a request, and it will perform it on your behalf.For example, you can use a proxy to get internet access to a streaming video that’s usually blocked in your count... | https://support.cyberghostvpn.com/hc/en-us/articles/214496485-VPN-vs-Proxy |
What is DNS-Poisoning ? | Domain Name System (DNS) poisoning and spoofing are types of attacks that leverage vulnerability in DNS servers to divert traffic from a legitimate server to fake servers. After you visit a scam page, you might be wondering how to fix it - even if only you can do it. You need to know exactly what works to protect yours... | https://support.cyberghostvpn.com/hc/en-us/articles/213989129-What-is-DNS-Poisoning |
Can I replace my Internet provider with CyberGhost VPN? | No. You need an active Internet connection and, through it, a functional communication, in order for you to use CyberGhost VPN. This is only possible through a real ISP. CyberGhost VPN starts from this connection and then creates an encoded tunnel from your computer to our server. Therefore, your Internet connection be... | https://support.cyberghostvpn.com/hc/en-us/articles/213983389--Can-I-replace-my-Internet-provider-with-CyberGhost-VPN |
Can CyberGhost VPN be used abusively for illegal activities? | Can we commit crimes with a knife ? Of course, we can. Does this mean that we should give up on cutting bread ? Of course, it doesn't. However, CyberGhost VPN, like all other similar services, is frequently accused of supporting criminal activities. Nothing can be further away from the truth, which is why we take this ... | https://support.cyberghostvpn.com/hc/en-us/articles/214013865-Can-CyberGhost-VPN-be-used-abusively-for-illegal-activities |
Are there any figures concerning the abusive use of the CyberGhost VPN network ? | We have statistics regarding the requests we have received so far from investigation authorities, individuals, and companies. If we consider this figure to be a standard for abusive usage, we must say that the illegal usage of the service is very low. For example, in 2008 we only received 32 requests to investigate cri... | https://support.cyberghostvpn.com/hc/en-us/articles/213467029-Are-there-any-figures-concerning-the-abusive-use-of-the-CyberGhost-VPN-network |
I have a suspicion about one of your users. Can I ask for him to be checked ? | No. We are simply service providers. CyberGhost VPN does not operate outside the legal system and therefore cannot ignore the legislation in force. If there is no data communication request issued by a court, if we did check up on that person, we would violate the legal provisions.Nevertheless, even if there were a cou... | https://support.cyberghostvpn.com/hc/en-us/articles/214013845-I-have-a-suspicion-about-one-of-your-users-Can-I-ask-for-him-to-be-checked |
How to use streaming - optimized servers with CyberGhost VPN on macOS | As you may know, most streaming sites are against VPN usage and actively block the IP addresses of VPN servers; for this reason most of the regular servers might not work with a desired channel.In the "For streaming" category, you will find the servers that are constantly tested by us to work with the popular sites tha... | https://support.cyberghostvpn.com/hc/en-us/articles/360021003640-How-to-use-streaming-optimized-servers-with-CyberGhost-8-on-macOS |
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