MemGPT/example-sec-filings · Datasets at Hugging Face

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Our Platform for Hosts

We built our platform to seamlessly onboard new Hosts, especially those
who previously had not considered hosting. We partner with Hosts
throughout the process of setting up their listing and provide them with
a robust suite of tools to successfully manage their listings, including
scheduling, merchandising, integrated payments, community support, Host
protections, pricing guidance, and feedback from reviews. In November
2022, we launched Airbnb Setup, which is a new way to easily list a
home, with free one-to-one guidance from a Superhost Ambassador.

We count the number of Hosts on our platform based on the number of
users with available listings, defined as accommodations and experiences
that are viewable on our platform (excluding HotelTonight), as of a
certain date. We consider a listing of a home or an experience to be an
\"active listing\" if it is viewable on Airbnb and has been previously
booked at least once on Airbnb (excluding HotelTonight). In July 2022,
all of our mainland Chinese listings were taken down as part of our
decision to close the domestic business in China and instead focus on
the outbound China business. As of December 31, 2022, we had 6.6 million
active listings globally.

3

Our Platform for Guests

Our website and mobile apps provide our guests with an engaging way to
explore a wide variety of unique homes and experiences and an easy way
to book them. To better meet the needs of our guests in 2022, we
launched a new way to search on Airbnb designed around Airbnb
Categories, with over 60 new categories that organize homes based on
their style, location, or proximity to a travel activity. In June 2022,
we also launched travel insurance for guests to provide guests in
certain jurisdictions with the option to insure guest reservations
against certain risks associated with their bookings.

Our System of Trust

The system for trust that we have designed includes the following
components: Host and guest reviews, account protection, risk scoring,
secure payments, a nondiscrimination policy, watchlist and background
checks in certain jurisdictions, cleanliness, fraud and scam prevention,
insurance and similar protections, booking restrictions, an urgent
safety line, a 24/7 neighborhood support line, and a guest refund
policy.

We offer top-to-bottom protection for our Hosts through AirCover for
Hosts, which we expanded in November 2022. AirCover for Hosts includes,
among other features, guest property damage protection of up to \$3
million per stay, liability coverage to Hosts of up to \$1 million per
occurrence in the event of third-party claims of personal injury or
property damage, deep cleaning protection, and pet damage protection.

In addition to AirCover for Hosts, we introduced AirCover for guests in
May 2022. AirCover for guests provides guests with a booking protection
guarantee, a check-in guarantee, a "et-what-you-booked"guarantee, and a
24-hour safety support line.

We have new initiatives under development and will continue to create
additional features to strengthen the trust and safety on our platform.

Our Technology

Our technology platform powers our two-sided marketplace and enables our
global network of Hosts and guests. As of December 1, 2022, we had more
than 1,900 engineers within our product development organization. Given
the nature of the business, our technology platform has broad and
complex requirements:

•Support of global payments. It supports global payment capabilities;
multilingual, real-time, community safety and support; city-specific
regulatory support; and sophisticated anti-fraud and
anti-money-laundering measures.

•Delivery of deep business insights. It delivers deep business
intelligence insights to manage our marketplace, including pricing
insights and occupancy optimization for our Hosts.

•Incorporation of sophisticated machine learning. It incorporates
sophisticated machine learning to power key areas, from fraud detection,
to enabling customized and real-time community support.

•Operation of a microservices architecture. We operate a microservices
architecture and are evolving our foundational components to enable us
to move rapidly in response to evolving customer needs without
sacrificing correctness or stability.

As we continue to evolve our foundational technology, we are focused on
the following broad capabilities:

•Data management systems that continue to support user privacy,
analytics, machine learning, and business insights.

•Service reliability leading to best-in-class performance centered on
availability, latency, disaster recovery and business continuity,
security, testability, observability, operability, and agility.

•Cloud support focusing on robust capabilities for granular attribution
and usage patterns to realize efficiency gains.

*Our Platform for Hosts*

We built our platform to seamlessly onboard new Hosts, especially those

who previously had not considered hosting. We partner with Hosts

throughout the process of setting up their listing and provide them with

a robust suite of tools to successfully manage their listings, including

scheduling, merchandising, integrated payments, community support, Host

protections, pricing guidance, and feedback from reviews. In November

2022, we launched Airbnb Setup, which is a new way to easily list a

home, with free one-to-one guidance from a Superhost Ambassador.

We count the number of Hosts on our platform based on the number of

users with available listings, defined as accommodations and experiences

that are viewable on our platform (excluding HotelTonight), as of a

certain date. We consider a listing of a home or an experience to be an

\"active listing\" if it is viewable on Airbnb and has been previously

booked at least once on Airbnb (excluding HotelTonight). In July 2022,

all of our mainland Chinese listings were taken down as part of our

decision to close the domestic business in China and instead focus on

the outbound China business. As of December 31, 2022, we had 6.6 million

active listings globally.

3

*Our Platform for Guests*

Our website and mobile apps provide our guests with an engaging way to

explore a wide variety of unique homes and experiences and an easy way

to book them. To better meet the needs of our guests in 2022, we

launched a new way to search on Airbnb designed around Airbnb

Categories, with over 60 new categories that organize homes based on

their style, location, or proximity to a travel activity. In June 2022,

we also launched travel insurance for guests to provide guests in

certain jurisdictions with the option to insure guest reservations

against certain risks associated with their bookings.

Our System of Trust

The system for trust that we have designed includes the following

components: Host and guest reviews, account protection, risk scoring,

secure payments, a nondiscrimination policy, watchlist and background

checks in certain jurisdictions, cleanliness, fraud and scam prevention,

insurance and similar protections, booking restrictions, an urgent

safety line, a 24/7 neighborhood support line, and a guest refund

policy.

We offer top-to-bottom protection for our Hosts through AirCover for

Hosts, which we expanded in November 2022. AirCover for Hosts includes,

among other features, guest property damage protection of up to \$3

million per stay, liability coverage to Hosts of up to \$1 million per

occurrence in the event of third-party claims of personal injury or

property damage, deep cleaning protection, and pet damage protection.

In addition to AirCover for Hosts, we introduced AirCover for guests in

May 2022. AirCover for guests provides guests with a booking protection

guarantee, a check-in guarantee, a "et-what-you-booked"guarantee, and a

24-hour safety support line.

We have new initiatives under development and will continue to create

additional features to strengthen the trust and safety on our platform.

Our Technology

Our technology platform powers our two-sided marketplace and enables our

global network of Hosts and guests. As of December 1, 2022, we had more

than 1,900 engineers within our product development organization. Given

the nature of the business, our technology platform has broad and

complex requirements:

•*Support of global payments*. It supports global payment capabilities;

multilingual, real-time, community safety and support; city-specific

regulatory support; and sophisticated anti-fraud and

anti-money-laundering measures.

•*Delivery of deep business insights*. It delivers deep business

intelligence insights to manage our marketplace, including pricing

insights and occupancy optimization for our Hosts.

•*Incorporation of sophisticated machine learning*. It incorporates

sophisticated machine learning to power key areas, from fraud detection,

to enabling customized and real-time community support.

•*Operation of a microservices architecture*. We operate a microservices

architecture and are evolving our foundational components to enable us

to move rapidly in response to evolving customer needs without

sacrificing correctness or stability.

As we continue to evolve our foundational technology, we are focused on

the following broad capabilities:

•Data management systems that continue to support user privacy,

analytics, machine learning, and business insights.

•Service reliability leading to best-in-class performance centered on

availability, latency, disaster recovery and business continuity,

security, testability, observability, operability, and agility.

•Cloud support focusing on robust capabilities for granular attribution

and usage patterns to realize efficiency gains.