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PRESIDENT Career Focus Creative Marketing Professional with an MBA seeking a new challenge after many years as a stay at home mom; broad-based background in highly competitive and dynamic organizations. Recognized as a decisive leader and excellent team player. Summary of Skills A proven professional, experienced in sales, marketing, management, and business development. Public and Private Sector experience with valuable network of contacts; Excellent communication and public relation skills; event planning & public speaking experience; Presented an International Honor Award by the U.S. Department of Agriculture's Foreign Agricultural Service for outstanding leadership and commitment to the promotion of U.S. agricultural trade worldwide, May 1998. Skilled multi-tasker Focused on customer satisfaction Training and development Marketing savvy Team management Deadline-oriented Accomplishments A proven professional, experienced in sales, marketing, management, and business development. Public and Private Sector experience with valuable network of contacts; Excellent communication and public relation skills; event planning & public speaking experience; Presented an International Honor Award by the U.S. Department of Agriculture's Foreign Agricultural Service for outstanding leadership and commitment to the promotion of U.S. agricultural trade worldwide, May 1998 Awarded Contract with Southern U. S. Trade Association to implement a Canadian/US Trade Mission, arranged and conducted conferences, handled guests transportation, assembled media kits and press releases: Master of Ceremony for several of the conferences and made presentations on international marketing GA's International Trade Division was recognized as a State Model of Excellence by the Small Business Administration at a Vision 2000 conference, Washington, DC 1998 Major: International Business, Honors Graduate; MBA Studies Abroad (Germany) - July 1991 Middle Georgia College, Cochran, GA., Honors Graduate County Coordinator for two successful Gubernatorial campaigns; Honored as an "Admiral of the Georgia Navy" Named Outstanding Young Women of America - '91 Executive Board for the University of Georgia's Center for International Agriculture 96- present State 4-H Volunteer- Judge for State Competitions '94-'99 GA Council of International Visitors - Host and Member of the Business Women's Council '93 -present Member of the Atlanta Chamber of Commerce Board of Directors, Refugee Women's Association of Metro Atlanta '95-96 English tutor to an Armenian family '94-'95 Atlanta Women in International Trade '95-present Georgia Economic Developer's Trade Committee '97-'99 Honored by Kennesaw State University for work on international training programs '97 Junior League of DeKalb County '93-99; Junior League of Ann Arbor 99-present Alumni Advisor to Georgia State University's Delta Sigma Pi Business Fraternity '88 Professional Experience President August 1999 to January 2002 Company Name － City , State Provide contract services to organizations through implementation of global business strategies: identifying new business opportunities, conducting market research, market promotions, trade show representation, and product demonstrations. Awarded Contract with Southern U. S. Trade Association to implement a Canadian/US Trade Mission, arranged and conducted conferences, handled guests transportation, assembled media kits and press releases: Master of Ceremony for several of the conferences and made presentations on international marketing. Negotiated on behalf of buyer/sellers for several large bulk commodity export transactions Director, International Trade Division November 1996 to August 1999 Company Name － City , State Atlanta, GA and Brussels, Belgium Supervised maintenance of international trade database and export trade lead program January 1998 to January 1998 Company Name － City , State was recognized as a State Model of Excellence by the Small Business Administration at a Vision 2000 conference, Washington, DC 1998 Provided strategic direction, management, budgetary allocation, training, & staffing of Atlanta and Brussels offices Consulted with companies in development of global business strategies Organized and managed trade show pavilions throughout Asia and the Americas Developed seminars on international trade: secured speakers, and facility locations Linked local suppliers with foreign buyers & distributors through trade shows, missions and promotional campaigns Supervised maintenance of international trade database and export trade lead program. Organized successful trade missions of GA companies to Canada and Mexico, exploring trading opportunities, organizing training seminars and hosting receptions for companies Developed department's promotional literature, brochures, publications an press releases Served on Southern United States Trade Association (SUSTA) ' 98 generic allocation committee, overseeing allocations of $900 M to the fifteen member states; Oversaw $400 M promotion for U.S Fresh Produce to Canada Implementation of food promotions in Canada, Costa Rica, UK, Russia, United States, Mexico, China and Japan Coordinated "Taste of Georgia" reception for press visitors during the Atlanta Olympic Games Served on Board of Directors for Agriculture '96, an agricultural pavilion in Centennial Park Coordinated Olympic Game volunteer activities for the Georgia Department of Agriculture Advisor to Atlanta U. S. Export Assistance Center Advisor to Georgia Specialty Foods Association Chairperson of InterTrade '97, an Atlanta-based trade conference attracting over 500 participants Assistant Director May 1995 to November 1996 Company Name － City , State International Account Executive November 1994 to May 1995 Company Name － City , State Appointed to the U.S. Department of Commerce-International Trade Division's District Export Council Scanwell Freight Express, International Freight Forwarder/ NVOCC, Atlanta, Georgia International Account Executive (11/94-5/95) Responsible for securing new logistic accounts; Computed air and ocean freight rate quotations Increased shipping volume through providing air and ocean consolidation Arranged for domestic cargo transportation with various trucking lines; Coordinated and monitored shipments; Liaison with overseas offices, airline and steamship lines; Prepared and reviewed international documentation Cotton/Textile Broker & Sales Manager October 1991 to November 1994 Company Name － City , State Successful track record of increasing cotton fiber and textile sales in the Southern U. S. and international markets; met or exceeded all company quotas Expanded domestic and overseas textile accounts through prospecting, cold calling and computer networks Advised management of industry regulations Negotiated new lines of credit and handled letter of credit transactions Directed company into Import/Export of other agricultural commodities; Arranged logistic details Trained at the International School of Cotton '90. Supervisor-Risk Fleet Management January 1989 to January 1990 Company Name － City , State Supervised and managed staff of five employees Coordinated property, casualty and automobile insurance coverage Negotiated contract renewal and new contract purchases Budget Analyst/Legislative Relations January 1988 to January 1988 Company Name － City , State Liaison to six large state government agencies; Negotiated budgetary requests with facility managers Education Masters in Business Administration : Business Administration , 1993 Mercer University, Stetson School of Business and Economics － City , State , US Masters in Business Administration, 1993 Mercer University, Stetson School of Business and Economics, Atlanta, GA. Bachelors : Business Administration, Finance, Risk Management/Insurance , 1987 University of Georgia, Terry College of Business Administration － City , State , US Bachelors in Business Administration, 1987 University of Georgia, Terry College of Business Administration, Athens, GA. Double Major: Finance, Risk Management/Insurance. Delta Gamma Sorority, UGA Student-Alumni Committee, Delta Sigma Pi Business Fraternity Associate , 1984 Middle Georgia College － City , State , US Associate in Business Administration, 1984 Middle Georgia College, Cochran, GA., Honors Graduate Vice President of Student Government, Advertising , 1984 Kernel College Newspaper Vice President of Student Government; Student Advisory Council to the GA Board of Regents; Assistant Editor & Advertising Editor of the Kernel College Newspaper; Voted "Miss Middle Georgia College" 1984 by Student Body INTERNSHIPS/COOPERATIVE EDUCATION/PART-TIME EMPLOYMENT MBA : International Business Mercer University Major: International Business, Honors Graduate; MBA Studies Abroad (Germany) - July 1991 Professional Affiliations Awarded Contract with Southern U. S. Trade Association to implement a Canadian/US Trade Mission, arranged and conducted conferences, handled guests transportation, assembled media kits and press releases: Master of Ceremony for several of the conferences and made presentations on international marketing Military Experience January 1993 to June 1983 Company Name County Coordinator for two successful Gubernatorial campaigns; Honored as an "Admiral of the Georgia Navy" Metro Atlanta Chamber of Commerce, Atlanta, GA, Membership Development, Sales Representative, 1993 Congressman Richard Ray, US House of Representatives. Washington, DC; Congressional Intern, Summer 1983 Languages English tutor to an Armenian Presentations Awarded Contract with Southern U. S. Trade Association to implement a Canadian/US Trade Mission, arranged and conducted conferences, handled guests transportation, assembled media kits and press releases Master of Ceremony for several of the conferences and made presentations on international marketing Skills Trade Show, Buyer, Buying/procurement, Market Research, Marketing, Accounts Through, Cold Calling, Commodities, Credit, Import/export, Prospecting, Sales, Sales In, Sales Manager, Fleet Management, Assistant Director, Liaison, Trading, Database, Games, Maintenance, Promotional, Staffing, Strategic Direction, Training, Budget, Account Executive, Documentation, Quotations, Shipping, Award, Business Development, Commercial Real Estate, Event Planning, Human Resources, In Sales, Northern Telecom, Peachtree, Property Management, Real Estate, Real Estate Lending, Sales Representative, Telecom, Training Programs, Induction, Mba, Finance, Risk Management, Advertising, Associate

AGRICULTURE

SERVICE ADVOCATE RECRUITER Summary Responsible Service Advocate Recruiter with excellent communication skills demonstrated by 6 years experience as a teacher/parent liaison. Core Qualifications Excellent classroom management Teaching, tutoring and counseling Experience working special needs students Effectively work with parents Proofreading/editing Motivating students Interactive teaching/learning Innovative lesson planning Positive atmosphere promotion Behavioral/cognitive skills development HTML APA formatting Copyediting Fact checking WordPress Microsoft Excel proficiency Strong communication skills Microsoft Word expertise Extremely organized Self motivated Team player Multitasking Independent worker Quick learner Achievements Goal Setting   Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations. Parent Communication   Regularly met with parents to discuss student issues and course weakness areas. Professional Experience Company Name August 2014 to June 2015 Service Advocate Recruiter City , State Use computers for various applications, such as database management or word processing. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. Complete forms in accordance with company procedures. Maintain scheduling and event calendars. Schedule and confirm appointments for clients, customers, or supervisors. Make copies of correspondence or other printed material. Locate and attach appropriate files to incoming correspondence requiring replies. Operate electronic mail systems and coordinate the flow of information, internally or with other organizations. Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies. Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports. Open, read, route, and distribute incoming mail or other materials and answer routine letters. Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions. Conduct searches to find needed information, using such sources as the Internet. Manage projects or contribute to committee or team work. Order and dispense supplies. Learn to operate new office technologies as they are developed and implemented. Prepare conference or event materials, such as flyers or invitations. Take dictation in shorthand or by machine and transcribe information. Company Name August 2011 to August 2014 Teacher Assistant City , State Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities. Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers. Enforce administration policies and rules governing students. Discuss assigned duties with classroom teachers to coordinate instructional efforts. Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage. Observe students' performance, and record relevant data to assess progress. Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods. Distribute tests and homework assignments and collect them when they are completed. Distribute teaching materials such as textbooks, workbooks, papers, and pencils to students. Attend staff meetings and serve on committees, as required. Plan, prepare, and develop various teaching aids such as bibliographies, charts, and graphs. Laminate teaching materials to increase their durability under repeated use. Company Name August 2006 to August 2011 Service Advocate Recruiter City , State Use computers for various applications, such as database management or word processing. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. Complete forms in accordance with company procedures. Maintain scheduling and event calendars. Schedule and confirm appointments for clients, customers, or supervisors. Make copies of correspondence or other printed material. Locate and attach appropriate files to incoming correspondence requiring replies. Operate electronic mail systems and coordinate the flow of information, internally or with other organizations. Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports. Arrange conference, meeting, or travel reservations for office personnel. Open, read, route, and distribute incoming mail or other materials and answer routine letters. Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions. Conduct searches to find needed information, using such sources as the Internet. Learn to operate new office technologies as they are developed and implemented. Prepare conference or event materials, such as flyers or invitations. Take dictation in shorthand or by machine and transcribe information. Company Name December 2003 to July 2006 Waitress City , State Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Collect payments from customers. Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff. Prepare checks that itemize and total meal costs and sales taxes. Take orders from patrons for food or beverages. Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required. Clean tables or counters after patrons have finished dining. Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine. Inform customers of daily specials. Explain how various menu items are prepared, describing ingredients and cooking methods. Prepare tables for meals, including setting up items such as linens, silverware, and glassware. Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests. Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom. Fill salt, pepper, sugar, cream, condiment, and napkin containers. Provide guests with information about local areas, including giving directions. Company Name December 2001 to May 2003 Childcare Worker City , State Maintain a safe play environment. Observe and monitor children's play activities. Communicate with children's parents or guardians about daily activities, behaviors, and related issues. Sanitize toys and play equipment. Support children's emotional and social development, encouraging understanding of others and positive self- concepts. Assist in preparing food and serving meals and refreshments to children. Create developmentally appropriate lesson plans. Help children with homework and school work. Read to children and teach them simple painting, drawing, handicrafts, and songs. Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books. Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls. Organize and store toys and materials to ensure order in activity areas. Company Name August 2000 to May 2001 Teacher Assistant City , State Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities. Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips. Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers. Enforce administration policies and rules governing students. Discuss assigned duties with classroom teachers to coordinate instructional efforts. Assist in bus loading and unloading. Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage. Maintain computers in classrooms and laboratories and assist students with hardware and software use. Observe students' performance, and record relevant data to assess progress. Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods. Distribute tests and homework assignments and collect them when they are completed. Grade homework and tests, and compute and record results, using answer sheets or electronic marking devices. Take class attendance and maintain attendance records. Organize and supervise games and other recreational activities to promote physical, mental, and social development. Distribute teaching materials such as textbooks, workbooks, papers, and pencils to students. Prepare lesson outlines and plans in assigned subject areas and submit outlines to teachers for review. Organize and label materials and display students' work in a manner appropriate for their eye levels and perceptual skills. Conduct demonstrations to teach such skills as sports, dancing, and handicrafts. Use computers, audio-visual aids, and other equipment and materials to supplement presentations. Attend staff meetings and serve on committees, as required. Type, file, and duplicate materials. Laminate teaching materials to increase their durability under repeated use. Requisition and stock teaching materials and supplies. Operate and maintain audio-visual equipment. Collect money from students for school-related projects. Assist librarians in school libraries. Company Name August 2014 to December 2014 Writing tutor/ editor City , State Proofread and reviewed all print and electronic content for correct grammar and adherence to house style.Reviewed and edited students' written work for grammar, tone, voice and creative quality. Education and Training Sul Ross State University 2015 Bachelor of Arts : Psychology City , State Psychology Languages Proficient in speaking, reading and writing in English and Spanish. Skills · Analyzed official documents in order for migrant families to receive benefits. · Did outreach work to find and recruit migrant families · Knowledge with Windows, Excel, Microsoft Word Power Point, and Printshop

ADVOCATE

BUSINESS DEVELOPMENT CENTER MANAGER Professional Summary Dynamic Marketing Manager with more than 7 years in the Sales Management and Territorial Marketing Industries. Creative and innovative team player with compelling leadership skills. Highly customer service oriented with excellent written and verbal communication skills which enhance the customer service experience. Excels in deadline-driven account management with an established track record of remarkable sales results. Experience Business Development Center Manager , 08/2017 to 10/2018 Company Name － City , State Achieving daily-weekly and monthly goals and objectives. Making 75-100 outbound calls per day. Initiating and Responding to customers with 40-60 emails per day. Working in a computer based management tool. Setting a volume of appointments daily. Following up with customer vehicle inquiries efficiently to maximize opportunities. Effective working as part of a team. Internet Sales Manager , 12/2016 to 03/2017 Company Name － City , State Maintained a 94% average of leads answered in <15> 3 minute average answer time per lead.  Worked flexible schedule and from home office to insure precise customer lead follow up Provided expert product and service information. Delivered 5 Units during first week of hire Ensure that salespeople are informed of all incoming appointments Enhance customer satisfaction during the entire purchase experience. Partner with the Financial Services Department to develop and coordinate best practices for the most efficient and effective sales approach Sales Consultant , 12/2016 to 08/2017 Company Name － City , State Contributed to repeat and referral business by using strong customer service and problem solving skills. Maintained a 98 % customer service satisfaction rating per KIA Performance Center. Worked flexible schedule to accommodate changing customer levels. Organized items in visually appealing manner. Answered incoming telephone calls with professional and knowledgeable responses. Developed and executed sales promotions. Provided expert product and service information. Community Donation and Outreach Manager - Eastern CT Territory , 05/2016 to 12/2016 Company Name － City , State Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Worked effectively in a heavily cross-functional, fast paced environment. Directed and supervised employees engaged in sales and inventory-taking. Trained staff to deliver outstanding customer service. Identified inefficiencies and made recommendations for process improvements. Built partnerships with local organizations to increase company offerings and improve services. Established 54  new accounts in only 6 months through successful client development. Membership and Marketing Manager-Eastern CT Territory , 07/2014 to 05/2016 Company Name － City , State Managed 22 towns in CT with over 5000 girls and 3000 adults. Attended and participated in community meetings and groups Collaborated with probation officers, school representatives and other key individuals in the community to support children and their families Facilitated activities that developed students' physical, emotional and social growth. Worked with an average of 20 students per program. Trained program staff to deliver outstanding   educational and creative programming. Loss Prevention and Operations Manager , 08/2013 to 07/2014 Company Name － City , State Ensures highest level of compliance in and the execution of company sponsored training programs for all employees. Responsible for the protection of company assets through multiple avenues of Loss Prevention. Maintained high average (90-95%) audit stores compared to the company average (82%). Lead Sales Associate - Part Time , 08/2013 to 07/2014 Company Name － City , State Exceeding company sales standards within my first month (7.9% increase to projected sales budget). Maintains a large customer base to insure return customers and promoting Belden Jewelers through excellent customer service. Assistant Store Manager , 04/2012 to 08/2013 Company Name － City , State Created plans to maximize sales and customer service on a weekly basis. Maintained a "customer first" selling experience to increase future sales. Recognized for mastery in Leadership, Team Management, Communication and Planning and Organization of Administrative Duties at retail store level. Increased 2013 sales by 2.35% and units sold by 5.76% with in first 8 months of employment. Shift Supervisor , 05/2010 to 04/2012 Company Name － City , State Responsible for opening and closing procedures. Maintained above average customer service and secret shopper percentages (92-98% customer service rating) with all employees averaging of at least (88%). Cross trained all employees to work efficiently in all areas of retail store. Department Manager , 11/2009 to 05/2010 Company Name － City , State Highest sales rating for three consecutive months (10% increased sales over projected budget). Trained all new sales associates for other departments. Controlled department payroll budget. Scheduled staff efficiently to maximize sales and accommodate store traffic. Member Program Facilitator , 09/2008 to 06/2012 Company Name － City , State Active leader in multiple urban towns across CT. Exceeded membership goal in every program (105% enrollment rate). Created easy to follow programs that would enrich girls and increase membership enrollment in new areas. Established and maintained cooperative relationships with representatives of community and public interest groups. Camp Counselor , 05/2006 to 08/2008 Company Name － City , State Responsible for providing unit information reports, data, and daily logs to the Head Counselor. Responsible for participating in and leading camper activities. Responsible for maintaining effective working relationships with staff and creating harmonious relationships with campers, parents and staff. Responsible for check-in and check-out procedures. Ensure that unit schedules and activities are implemented. Education Associate of Science : Respiratory Therapy , 2019 Manchester Community College － City , State Diploma Bolton High School － City , State Multiple awards for Philanthropy, Music Education, and Special Needs work within the school

BUSINESS-DEVELOPMENT

TSO/FLOATER Career Overview To obtain a position to provide for my family after finishing my call of duty and term of service I indebted to my country with Honor and Pride… IT specialist versed in software administration and data communications. Highly skilled Personal Computer Support Technician offering vast knowledge of network security at desktop, server and internet levels. Efficient and organized surveillance professional with 7 years in security and safety compliance. Extensive security guard training. as well as MP training (Military Police) Quality-focused and efficient Cook adept at preparing and plating food in high energy, fast-paced kitchens.Line Cook with more then 10 years of experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment. Qualifications Sun Certified Java Developer (SCJD) Technical help desk experience CISCO Certified Network Associate (CCNA) Strong analytical skills GUI and tools UNIX/LINUX Strong collaborative skills Web content management Proficiency in TCP/IP protocols Document management Optimizing and performance tuning Testing Excellent problem solving skills Knowledge of streaming video platforms Technical Skills Skills Experience Total Years Last Used Proficient in Word, Excel, and powerpoint Personal Computer Support Technician 12 2008 Accomplishments Strategy and Planning   Developed and communicated Web site usage, security policies and standards to all users. Established policies and procedures for publishing Web pages and applications in conjunction with content creators and sales staff. IT Training   Successfully trained 25 employees to use new operating system. Network Security   Planned, installed, maintained and optimized documentation of all LAN/WAN/VPN network hardware and software, security systems and communication links. Managed all clients network LAN/WAN hardware including routers, switches, load balancers and wireless networking equipment. Work Experience 12/2009 to 05/2011 TSO/Floater Company Name － City , State G4S is a leading name in security solutions for the private sector. It employs those. seeking to protect others in the nation's most important buildings. Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.Reported all incidents, accidents and medical emergencies to law enforcement.Responded quickly to medical emergencies, bomb threats and fire alarms.Issued security badges and visitor passes to all guests.Checked passes and credentials of persons seeking to enter the property.Continuously monitored security cameras and fire, building and alarm systems. My duties included Observing & Reporting any movement between sectors, checking ID Badges. of Contractors coming and going, as well as securing everything within my post until I. was properly relieved by another Security Officer. 08/2008 to 03/2009 Customer Service Representative Company Name － City , State Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Formulated and enforced Service Center policies, procedures and quality assurance measures. 01/2009 to 01/2015 N/A Aviation Mechanic/Military Police Officer Company Name － City , State Trained and instructed subordinates and supported units on transitioning into the unit. Determined elevation and grid azimuths with maps and map overlays.Effective decision-maker in high-pressure environments.Managed receipt, storage and issue of ammunition processes.Patrolled areas and allowed restricted area access for authorized personnel.Led military police teams in support of battlefield operations.Maintained complete accountability during redeployment of all sensitive items and communication equipment.Maintained rifles, machine guns, mortars and hand grenades.Evaluated terrain and recorded topographical information. Education and Training 2004 Diploma : Personal Computer Support Technician Lincoln Technical Institute － City , State , united states 3.2 GPA Emphasis in Mous Training 2003 Certificate : Electronic Systems Technician Job Corps － City , State , United States Coursework in Industrial Manufacturing, Safety Engineering, Tooling Technology Manufacturing and Process TechnologyCoursework in Electrical and Industrial Engineering 1998 Diploma : General Education Fairmont Heights High School － City , State , United States Skills

AVIATION

PMC/PSM/ SALES MANAGER/ SALES ASSOCIATE Career Focus Performance Management Consultant with more than10 years of experience planning, developing and implementing behavioral and operationally focused procedures to enable sales and productivity . Currently r esponsible for maximizing performance across the Corporate-Owned Retail team in the Southwest Territory by working collaboratively with Director of Sales and Area Managers in addressing key issues sales skills, leadership development, performance improvement, retail operations and customer engagement for the territory. I play a critical role in creating an infrastructure that enables sustainable, measurable improvement in an evolving environment and am constantly working to improve internal processes and efficiencies within technical systems and behavioral procedures of our associates. Summary of Skills Ability to clarify the nature of a problem, evaluate alternatives, propose viable solutions and determine the outcome of the various options Detail oriented and able to present information and ideas clearly and concisely Able to review different points of view or ideas and make objective judgments; investigates all possible solutions to the problem Able to draw specific conclusions from a set of general observations or a set of specific facts, able to synthesize ideas and information Maximized efficiency and team productivity through the development of collaborative quality initiatives Continually evaluated the organizations' skills and work performance to identify and implement improvements Results oriented, customer-focused, respected team builder who drives quality and productivity initiatives, and leads teams in business growth through operational excellence. Ability to translate the company strategy into specific goals to ensure a focus on delivering results Strong ability to quickly understand complex issues and identify priorities Focus on key points that can be clearly communicated to all levels of leadership Maintain effective cross functional relationship to drive program consistency across retail, agent, and business channels   Analyze business and system requirements, mange development of specifications to create and execute detailed test plans, and verify bug fixes Analyzed application, system, and security errors. Escalated issues to developers and verified fixes Strong analytical, time management and problem-solving skills Professional Experience Company Name City , State PMC/PSM/ Sales Manager/ Sales Associate 05/2010 Responsible for maximizing performance across Corporate-Owned Retail team in the Southwest Territory. Work collaboratively 1:1 with Director of Sales and Area Managers in addressing key issues in operations, key performance indicators, execution of customer engagement, as well as processes and behaviors necessary to achieve expected business results. Play a critical role in creating an infrastructure that enables sustainable, measurable improvement in an evolving environment.  Constantly working to improve internal processes and efficiencies within the technical systems and behavioral procedures. Assessed skill levels of associates in Retail environments and provided feedback to leaders on the effectiveness of ongoing training programs. Suggested program improvements to increase skill levels.  Worked with Leaders to develop action plans to address gaps in performance.  Facilitated training sessions to refresh knowledge of associates as needed in order to achieve and maintain desired sales goals.  Developed reporting metrics and deliver to management as requested.  Assisted in establishing standards for performance and monitor against standards, implementing changes when necessary.  Developed knowledge of leading edge learning methods, external best practices, applications and tools. Provide leadership and coaching to retail sales staff on selling skills, company policies and practices, performance management and career development.  Drive the achievement of store sales targets which include new customer acquisitions, sale of essentials, and sale of vertical features in a weekly/monthly basis while achieving the highest level of customer satisfaction.  Responsible for retail sales scheduling, forecasting and reporting; including but not limited to time reporting, vacation/time off tracking, expense reporting and approvals, schedule development, overtime management, variance reporting and explanations, cash over/short explanations, tracking report, competitive report, etc. Company Name City , State Customer Service Lead 04/2009 to 01/2011 Management position responsible for all aspects of managing a single retail store. Has complete operation liability to achieve sales, service, organization, customer satisfaction and profitability goals for the store in compliance with company procedures. Develops and executes short and long-term plans to achieve goals in support of district/region strategy. Ensures the maintenance of expected operational and merchandising standards. Ensures staff maintains store presentation and supports brand consistency. Provides effective training to staff in the areas of customer service, product knowledge, inventory control and merchandising while offering developmental opportunities. Handles store level loss prevention issues. Company Name City , State Owner 10/2008 to 10/2010 Analyzed business performance against budget and goals Developed and implemented successful business plans and strategies Identified market opportunities and plans for effective implementation Directed sales coverage Completed monthly, quarterly and annual business reports and financial information Created comprehensive training programs for all personnel Oversees sales, inventory, shipping, human resources and other departments of the business Company Name City , State Dispatcher 10/2005 to 10/2008 Provided support to the sales and service teams ensuring all objectives were met. Prepared weekly sales reports for management.Responsible for customer service, including answering customer queries, problem solving and providing information on new products. Tracked inventory and shipping/receiving of product. Received incoming service calls and scheduled and dispatched technicians as needed. Assisted with invoicing customers.Handled customer complaints. Company Name City , State Quality Analyst/Special Projects/Repair Representative 06/2001 to 10/2005 06/2003-10/2005 - Quality Analyst Audited all orders coming from inside and outside sales offices to ensure customer satisfaction.  Exceeded set quota for weekly audits by 200%.  Helped create and maintain reporting guidelines for all implemented audits.  Revised and formatted definitions to better enable us to accurately audit reps.  Able to audit and/or provision on all platforms utilized by Birch Telecom.  Created documentation for new processes to distribute throughout the company 09/2002-06/2003 - Install/Special Projects Specialist Created local service requests to install new Pots lines for existing Birch customers.  Statused customers on the progress of their order.  Successfully cleared out my queue to prevent the ETTR from running out on install orders by providing good customer service.  Exceeded daily quota 90% of days worked.  Received 100% on quality audits on 99% of orders graded.  Worked all Complex MAC manual orders, ex. Loop to ground, Trunk to Pots.  Researched and corrected all service address inconsistencies regarding to new install orders by issuing manual records updates 06/2001-09/2002 - Repair Operations Representative Received inbound customer repair issues.  Used troubleshooting skills and testing system to determine correct fix agents.  Worked back office tickets by statusing end users, clearing and closing tickets, and further troubleshooting if necessary.  Relayed information to the ILECs pertaining to trouble reports.  Took call takeovers in the evenings for irate customers Skills Coaching, Consultation, Customer Service, Data Analysis, Leadership, Leadership Development, Mentoring, Enterprise, Performance Management, Process Improvement, Project Management, Sales, Sales Development, Telecommunication, Mircosoft Office including Visio

SALES

ACCOUNTANT Skills QuickBooks, Sage, Lacerte, and Intuit ProSeries (well-rounded on the applications and functions), Microsoft Suite (Word (Advanced), Excel (formulas, Vlookups, Pivot tables, and Data Analysis & Management), Access (Intermediate), Outlook (Advanced), Power Pivot, and PowerPoint (Intermediate)), CalBench, FASB & GAAP standards (Accounting Standards Codification), and Sarbanes-Oxley (SOX Sections) & Generally Accepted Auditing Standards (GAAS/SAS No.) Experience Accountant January 2016 to Current Company Name － City , State Responsible for both cash and accrual basis accounting for cash receipts, A/R, A/P, notes payable, interest payable, unearned revenues, legal services, revenues, expenses, office supplies, insurance (worker's compensation, health, accidental, and disability), payroll processing, petty cash, reconciliation of discrepancies of bank and credit card transactions, and escrow accounting Record the appropriate trial balance adjustments including the analysis of the relevant accounts Perform financial statement analysis in the evaluation of business operations in the preparation of financial statements Resolved of tax issues, notices, engagements in compliance of IRS regulations, procedures, and codes Filing federal and state corporate tax returns ((Form1120S (IRS), CT-3-S/CT-34-SH (NYS), FUTA, SUTA)) Generate quarterly payroll tax returns ((Forms 941 (IRS), NYS-45/NYS-45-ATT (NYS)) per requisite during the calendar year along with the payroll tax accounting procedures. Retail and Wholesale Clothing Merchandiser Accounting Assistant February 2015 to January 2016 Company Name － City , State Oversaw A/R, A/P, tangible assets, revenue, expenses, cost of goods sold (COGS), depreciation, advertising, inventory, intangible assets (trademarks, patents, and licenses), line of credit, bad debts, returns and allowances, credit card transactions, bank and credit card reconciliations, and payroll accounting under the accrual basis of accounting Recorded month end, quarterly, and year end closing of accounts to reconcile financial statements Performed administrative duties by filing, opening and sorting mail, scanning, printing, and copying documents Implemented corporate, sales, and payroll taxes in accordance with federal and state compliance for forms 1065, 941, ST-100 (Quarterly), MTA-305, 940, and NYS-45/NYS-45ATT Analyzed and prepared financial statements through vertical and horizontal analysis and forecasting Coordinated with clients and vendors in accordance to the A/R and A/P subsidiary ledgers aging schedule. Stock Clerk May 2010 to August 2011 Company Name － City , State Worked as a stocker on a three month probationary period refilling the shelves. Promoted to delivery helper in which the duties include the following: loading/unloading inventories, picking/packing orders, maintained customer relations and reconciling all errors of clients' orders. Provided customer satisfaction with proven track record of increased sales of approximately 10% through product knowledge and various suggested recipes. Restaurant Operations Manager September 1996 to March 2004 Company Name － City , State Managed business operations in overseeing the workforce through training, developing, hiring, terminating, and retention of the employees Maintained the business organizational structure in the initiation, ratification, implementation, and monitoring the decision management processes Implemented customer satisfaction through customer interactions and an intuitive approach to each customer's standards Increased revenue by up to 20% through social networking with customers and resolving any issues by meeting their demands promptly Maintained hybrid accounting for cash, A/R, A/P, services, revenue, expenses, depreciation, inventory supplies and replenishments, payroll records, equipment, liquor license (noncurrent asset amortization), financial statement reports, bank and credit card transactions along with the reconciliations, and restated any errors to accounts immediately upon discovery and analysis. Education and Training Master of Science : Taxation LIU － City , State Taxation Core focus in Tax Accounting January 2018 - Present Relevant Coursework: Insurance and Qualified Employee Benefit, Employee Benefit and Retirement Planning, Advanced Corporate Taxation, and Tax Research Bachelor of Science : Accounting Hunter College － City , State Accounting Core focus in Financial Accounting Bachelors of Science Accounting Principles I & II, Computer Information Systems (Microsoft Office Suites), Accounting Applications on Microcomputers (QuickBooks), Cost Accounting I, Introduction to Business, Intermediate Accounting I, Intermediate Accounting II, Managerial Accounting, Advanced Accounting I & II, Auditing, Corporate Finance, Business Organization, Microeconomics, Macroeconomics, Economic statistics, Economic Development, Federal Income Taxation, Corporate Taxation, and Business Law I & II ACTIVITIES/CERTIFICATES Accounting Society of Hunter College Internal Revenue Service VITA/TCE Certificate (2015) Volunteer Tutor for Accounting Skills administrative duties, advertising, business operations, cash receipts, copying documents, Corporate Finance, Cost Accounting I, Data Analysis & Management, Filing, Financial Accounting, financial statements, preparation of financial statements, financial statement analysis, forecasting, sorting mail, payroll processing, Pivot tables, QuickBooks, sales, Sarbanes-Oxley, SAS, Tax Accounting, Tax Research, tax returns

ACCOUNTANT

BUSINESS DEVELOPMENT EXECUTIVE Summary An achievement driven professional highly skilled in sales, product development, strategic marketing and Salesforce lead management. Creative with an extensive knowledge of industry sales points, both in and out of consumer markets. Dynamic communicator who consistently exceeds goals and expectations. Skills Brand development Analyzing market trends Established track record of exceptional sales results Account Management Excellent negotiating tactics Skilled multi-tasker SalesForce lead management Strong interpersonal skills Experience Company Name January 2017 to Current Business Development Executive State Responsible for growing Ceridian's business throughout the Canadian Enterprise Market Collaborates with internal stakeholders to develop strategic GTM Works with internal marketing team to develop campaigns for the targeted market Manages the introduction of new programs and/or features within Ceridian to consumer base Conducts market research, profiles customers, makes presentations and participates in sales calls and marketing events to establish customers and determine market segment revenue potential Develops and implements marketing and sales strategy for securing and/or increasing market share, sales and profit Participates in quarterly QBR's. Company Name November 2015 to January 2017 Solutions Analyst City , State Reviewed new customer orders and manually enter data into SAP. Processed transactions pertaining to designated vendor. Provided information and guidance on vendor products and programs. Company Name October 2012 to October 2015 Product Marketing Specialist City , State Owned the communication of Vendor Partner business strategy to internal partners (Sales, Purchasing, and Marketing Services) Consumer and sales rep marketing at 5LINX convention seminars including marketing, branding and consumer relations. Met and interacted regularly with Vendor Partner reps, management, and executives to make formal presentations on product trends, performance, profitability and results of product line promotions Assumed leadership role in the department and vendor meetings on assigned projects. Company Name December 2011 to July 2012 Project Coordinator/ Sales City , State Created publications that were focused on key business sectors reaching corporate-level executives worldwide. Delivered content through print and online media. Developed and maintained long-term relationships with vendors and clients. Consistently hit and exceeded sales goals. Built strong client relationships and provided value-adding services. Developed sales strategies and negotiated and closed profitable projects. Education and Training Miami Dade College 2013 Marketing Management Real Estate City , State Marketing Management Real Estate

BUSINESS-DEVELOPMENT

INFORMATION TECHNOLOGY SPECIALIST Summary Highly skilled and results-oriented IT specialist with extensive experience in Software Development, Software Configuration Management, Project Management, System Planning & Specification Development, CMMI5, Quality Assurance and Testing.  Highlights Process improvement Quality assurance and control Results-oriented Relationship building Productivity improvement Project development and lifecycle Detail-oriented Work flow planning Experience Information Technology Specialist August 2006 to Current Company Name Track and control over 150 change requests per month. Manage the repository for Software and Customer Requirements Documents, Agreements and Governance Specifications. Document and communicate defects and problems with stakeholders and developers. Develop and report critical metrics related to CRSMB change request activity. Ensure that all activities involved in the software design, coding and testing of the application software have been successfully completed before releasing software for independent testing and deployment into the production environment. Deploy application software to the Test and Production environments using code management tools. Manage logging change requests into the tracking system and assigning work activities to members of the branch. Evaluate the adequacy of current CM processes and procedures and make recommendations for CM process improvement. Coordinate and communicate with developers, subject matter personnel, stakeholders, database management support and project managers. Performed platform testing and performance testing during the migration to the Serena Business Management (SBM) system. Collaborated in the design of the Serena Business Manager (SBM) Workflow. Administrator for the Serena Business Manager (SBM) System. Proficiency in working with Serena Version Manager as a software repository, WinSCP and Reflections for the migration and staging of application software to the testing and production LINUX environment. Maintain the Branch's SharePoint Site, ensuring current documentation and resources are available to the Division. Document CM procedures and provide training to new CM staff members, and members of the Division. Execute test scripts as needed in the implementation and deployment of software related Test and Production project development. Assure that software releases are performed in compliance with established CMMI guidelines. Solve technology related issues by researching potential problems and offer a solution in the deployment of software and change request tracking. Ensure that each CM change request has passed regulated security checks. Maintain a well established, well defined, documented, and repeatable processes within standards of Capability Maturity Model Integration (CMMI) Computer Specialist August 1996 to August 2006 Company Name Detailed and refined requirements, wrote algorithms, developed programs and command procedures. Developed solutions to improve software performance. Enhanced testing procedures. Performed software testing, debugging, and validation using internally developed test scripts, test plans, and results criteria. Developed and delivered software products. Communicated with IT staff and subject matter on project requirements Conducted program demonstrations with team members prior to the release of software. Performed extensive database testing, automated testing and data validation in support of the MAF/TIGER database's migration to Oracle. Developed database test scenarios and supporting software in Pro C and Oracle to validate the migration to the Oracle platform. Worked extensively in PL/SQL, SQL, Shell scripting in LINUX, JavaScript, SAS, and Visual Basic. Attended meetings with Division managers  to review project status and proposed changes. Created status reports and posted to the GEO website for management review. Designed and maintained branch website.   Computer Specialist July 1994 to August 1996 Company Name   Designed and developed electronic questionnaires, "instruments", for Computer Assisted Survey Information Collection (CASIC) activities. Led meetings with subject matter staff to review project status and proposed changes. Met with the subject matter staff and the sponsor on the details and development of the programming specifications, design and testing of the CAI. Delivered status reports to stakeholders for budgeting and planning purposes. Collaborated with program sponsor to draft project schedules and plans. Served as the single point of contact for project scheduling and changes. Program Manager of the Survey of Inmates of Local Jails. Mathematical Statistician February 1988 to July 1994 Company Name   Worked in the Research & Methodology Branch of the Industry Division. Worked with team on the statistical methodology for designing a ratio estimation procedure. Developed estimation and variance methodologies. Developed the sampling frame, and independent probability proportional-to-size sampling (PPS) maintenance of surveys. Designedcomputer algorithms for assigning the sampling weights, the nonresponse sample weight adjustment, and calculation of the estimates, variances, and relative standard sampling errors. Developed computer software needed for survey sample selection. Provided programming expertise, assisted subject matter analysts with software and instruments for aiding in data reviews for the many annual and monthly surveys. Education Applied Probabilty and Statistics University of Maryland Survey Theory USDA Graduate School Master of Science : Urban Regional Planning Indiana University of Pennsylvania Bachelor of Arts : Physical Geography Indiana University of Pennsylvania Professional Development Training Serena Business Manager Composer Serena Business Manager Administrator Configuration and Release Management Training Unix Programming Oracle 10G Programming Oracle JDeveloper Java Programming Object Oriented Programming Intro to UNIX Systems Advanced UNIX Learning PERL Advanced C Language Programming Advanced PL/SQL Programming Fundamentals of SAS SQL Processing with SAS SAS Programing Table Processing with SAS Output Delivery Systems Utilizing VAX/VMS Demand Terminal Language Package References Objects and Modules Skills Configuration Management, Process Development, Process Improvement, Database Management, Software Development, Software Testing, Serena Version Manager, Serena Business Manager, Serena Business Administrator, Reflections, WinSCP, JavaScript, LINUX, Microsoft Access, Office, SharePoint, Enterprise, Oracle, PL/SQL, Oracle SQL, C, SAS, LINUX, Visual Basic

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY MANAGER Professional Summary Possesses an extensive background in Information Technology Management, along with a Masters of Science degree and multiple certifications. Excels in planning, implementing, and evaluating the systems, infrastructure, and staffing necessary to execute complex initiatives and meet deadlines in dynamic, fast-paced environments; adept at overseeing and participating in the installation, configuration, maintenance, and upgrade of networks, hardware, servers, and peripherals. Detail-oriented and decisive; applies communication and leadership skills to interface effectively with all levels of an organization. Expertise spans: Network Engineering, Helpdesk Administration, Software Licensing, Disaster Recovery, Backup/Restore Operations/Project Management, Strategic Planning/Analysis, Budgeting, TeamBuilding/Training, Vendor Relations Policy/Procedure Development, Quality Assurance, Troubleshooting, Problem Solving, Process Improvement. Experience 04/2013 to Current Information Technology Manager Company Name － City , State A bankruptcy Trustee office handling Chapter 13 and Chapter 12 cases for the Northern District of Georgia Manages application database/hardware systems used to track Chapter 13 bankruptcy cases, all office technologies,, information systems, and anti-spam/anti-virus servers. Evaluates, recommends, implements, supports, and troubleshoots hardware and software. Maintains LAN/WAN infrastructure, connectivity, and security as well as LAN user documentation. Performs disaster recovery planning. Administers licenses and service contracts; schedules service visits from vendors and suppliers. Defines, documents, assesses, and updates IT-related procedures as needed. Creates and maintains user accounts, including email. Inspects all employees' computers quarterly to ensure compliance of configuration and settings with office policies. Coordinates special projects. Designed and implemented network infrastructure enhancements to improve performance, security, remote access, and connectivity. Standardized hardware, peripherals, and software. Established a helpdesk support system for monitoring, prioritizing, and scheduling requests. Spearheaded the deployment of a new tracking system that provided performance metrics used to identify where additional training and resources were required. Researched, installed, and configured an enterprise backup solution for disaster recovery that included features to allow users to recover deleted items without the need to recover from DR backups. Doubled WAN bandwidth and propelled LAN and WLAN performance to 100% or higher through WAN, LAN, and WLAN reconfiguration. Improved accuracy, more than doubled efficiency from 35% to 87%, and increased cost savings from $250/quarter to $2,500/quarter by developing an automated script for retrieving data from an outside server. Automated asset tracking by employing a hand scanner and database system to improve efficiency and accuracy. 08/1987 to 06/2012 Network Analyst Company Name － City , State A $1B+ global manufacturer of equipment for precision material dispensing, testing, inspection, surface preparation, and curing Fueled a 1,000% improvement in LAN performance by replacing the existing network, which entailed changing software and LAN cabling for 20 existing switches, including reconfiguring the core switch with remote wiring closets with multiple stack units. Led a team of five network and equipment support specialists.Configured, maintained, analyzed, and troubleshot Nortel and Juniper networks, systems, and equipment (WAN/LAN/WLAN infrastructure, servers, PCs, notebooks, thin clients, printers, and other peripherals) used by 600 workers in Georgia.Supported 200 units configured for operation through client servers.Advanced global company objectives through participation in IT and telecom design and implementation.Advanced to this role through promotions from Mechanical Drafter, Engineering Checker, Mechanical Designer, and Network Administrator.Slashed support requests 75%, cut equipment costs 50%, and boosted work productivity 30% by applying near-zero configuration to develop, install, and implement a thin client solution for 90 plant manufacturing cells. Reduced standard company imaging and system deployment time 60% before station-specific customization by replacing and/or refreshing 40 PCs each quarter, 100% on schedule. Planned, designed, installed, configured, and tested wireless networks (WLAN from Cisco, Nortel, and Meraki) in multiple facilities; documented standards for US operations; trained users; and monitored performance. Replaced 125 field and service laptops by programming standard images and custom configurations on each machine, completing the six-week project on schedule despite disruption of parts availability due to a tsunami. Championed the use of computers in manufacturing cells to provide drawings and also facilitate order tracking in conjunction with the ERP system; designed and implemented automated pick list and shipping documents as well as real-time tracking for distribution. Trained and mentored 15 new department staff members and contractors. 02/1753 Designer/Drafter Company Name － City , State Plant Manager/Quality Control Manager Company Name － City , State Drafter Company Name － City , State Accomplishments Microsoft Word/Excel/Access/Outlook/PowerPoint/Visio/Publisher/Project, Apple Pages, Numbers, Keynote, Autodesk, AutoCAD, SolidWorks, SAP r3 Operating Systems: Microsoft SQL, Microsoft Exchange, SCCM, DOS 6.22, Windows 3.1-Windows 10, Windows NT 3.5 Server, Windows Server 2012, OSX 10.2-10.11, IOS Hardware and WLAN: Nortel, Mitel, Shortel, Cisco, Meraki, Apple AirPort, Palo Alto-Firewall, Sonicwall Firewall Peripherals: Barracuda Web Filter, Barracuda Message Archiver, Riverbed-WAN Accelerator, Dell ISCSI SAN Installation and Configuration: Dell PowerVault, Adtran Routers, Cisco Routers, Catalyst Switches, HP Procurve Switches, ICC Patch Panels, Cross Connects, Cat3-6A (Phone and Data) Education Master of Science : Leadership Walden University － City , State 2015 Master of Science : Information Systems Management Project Management Walden University － City , State 2013 Bachelor of Science : Information Systems Management Mechanical Engineering Walden University － City , State Certifications MCP,  CompTIA Network+, CompTIA A+ Skills anti-virus, backup, cabling, Cisco, hardware, contracts, client, clients, database, disaster recovery planning, disaster recovery, email, ERP, features, imaging, information systems, inspection, Inspects, LAN, notebooks, laptops, Mechanical, access, office, enterprise, Network Administrator, network, networks, Nortel, peripherals, pick, policies, printers, programming, real-time, scanner, scheduling, servers, script, shipping, switches, switch, user documentation, telecom, WAN, wiring

INFORMATION-TECHNOLOGY

HEALTH COACH Summary Compassionate, results-oriented health psychologist with ten years of experience coaching individuals of various ethnic and socio-economic backgrounds and ranging in age from young adults to elders. Skilled in the use of the patient-centered, solution-focused principles of positive psychology, co-active coaching, the transtheoretical model of change, motivational interviewing, self-determination theory, and acceptance and commitment therapy to facilitate self-awareness and self-care. Dedicated coach with a demonstrated track record facilitating healthy lifestyle choices including smoking cessation, weight reduction, stress management, improved sleep, and enhanced daily functioning. Health care professional committed to transforming primary care through the integration of real time, focused health psychology interventions to produce an effective model of biopsychosocial care. skills Skilled individual and group coach Trained in nutrition, alternative medicine, and exercise physiology Proven behavioral change specialist Culturally sensitive Skilled in multiple coaching methodologies Exceptional communication skills Ability to create an open, nonjudgmental space for difficult conversations Achievements Professional Certified Coach credential awarded by the International Coaches Federation, 2013. Recognized twice as a Key Contributor to care improvement efforts by Harvard Vanguard Medical Associates. Contributing author to the article, "Group Health Coaching: Strengths, Challenges, and Next Steps" in the May, 2013 issue of Global Advances in Health and Medicine. Contributing author to The American College of Sports Medicine's Resources for the Personal Trainer, 3rd edition, 2009. Professional Experience Health Coach October 2008 to Current Company Name Partnering with Your Diabetic Patients: Principles of Coaching for the New England Quality Care Alliance Fall Forum: October 2014 5 Pearls for Improving Your Coaching Practice for the New England Wellcoaches Alliance: May 2014 Coaching Chronic Conditions for the Take Care Community Meeting (Walgreens Health & Wellness Company): February 2014 o The Transformative Power of Health Coaching with Margaret Moore (CEO, Wellcoaches) for Case in Point Webinars: June 2012 o Engaging and Empowering Your Clients to Healthy Lifestyle Change for the Massachusetts Association of Clinical Exercise Physiologists: April 2012 o Changing Behaviors - Health Coaching with Measured ROI with Thad Schilling (MD, Medical Director, Patient-Centered Medical Home, Harvard Vanguard Medical Associates) for the Massachusetts Health Council: March 2012 o Building a Team to Keep Your Patients on Track for the Institute of Lifestyle Medicine: November 2011 o Cultivating Engagement for the NERHSA/NSCA Northeast Conference: May 2010 o Client Engagement - How to Facilitate Behavior Change for the Massachusetts Association of Clinical Exercise Physiologists: April 2010 o Mindful Listening, Curiosity, and Reflection: Coaching Skills to Transform Your Conversations for the Council on Renal Nutrition of New England: November 2009 Mindful Listening, Curiosity, and Reflection: Coaching Skills to Transform Your Conversations for the Pro-Fitness Northeast Region: August 2008 o Get More Sales with Member Coaching for the NERHSA/NSCA Northeast Conference: May 2008 o Fitness Results through Relationships with PJ Harder (CEO, Semetree) for the NERHSA/NSCA Northeast Conference: October 2007 o "I CARE" Conversations with PJ Harder (CEO, Semetree) for Healthtrax Fitness & Wellness: June 2007 o Personal Training Results through Coaching with PJ Harder (Director of Training, Healthtrax Fitness & Wellness) for the NEHRSA/NSCA Northeast Conference: May 2007 o CARE Coaching Your Clients to Successful Results for IHRSA: March 2007 o Positive Psychology and the Pursuit of Happiness for the Cambridge Center of Adult Education's Organization of Older Students: November 2006 o Ordinary People Achieving Extraordinary Goals on behalf of Human Kinetics for the Connecticut Recreation and Parks Association: November 2006 o CARE Coach Your Clients to Successful Results with PJ Harder (Director of Training, Healthtrax Fitness & Wellness) for the NEHRSA/NSCA Northeast Conference: May 2006. Practical Examiner, Master Class Instructor January 2008 to July 2009 Company Name Conducted and scored the Wellcoaches practical skills assessment, the final step prior to awarding certification to trainees. Developed and conducted a master class for trainees and credentialed coaches on recognizing and changing disempowering self-talk. Wellness Coach and Fitness Specialist May 2006 to October 2008 Company Name Developed coaching as a second and complementary profit center to personal training. Worked with club's personal trainers to augment in-club training routines with lifestyle changes resulting in weight loss, improved resiliency, and enhanced work-life balance. Principal, Life and Wellness Coach. August 2005 to October 2008 Company Name Conducted telephonic, one-on-one coaching sessions to clients seeking to elevate self-care and improve functioning. o Coached clients in effective behavior and cognitive changes using a variety of methodologies, including motivational interviewing, the transtheoretical model, positive psychology, and co-active coaching. Education and Training Master of Science : Health Psychology , 1 2014 Walden University Health Psychology Capstone: Bringing Health Psychology to the Patient-Centered Medical Home. Courses included health psychology, experimental and survey research, stress and coping, psychoneuroimmunology, biopsychology, lifespan development, and women's health. Research papers included a group medical appointment for patients with comorbid depression and diabetes, a 6-week workshop to guide women through the menopause transition, a group stress management program grounded in solution-focused coaching, acceptance and commitment therapy, and engaging the relaxation response. Bachelor of Arts Anthropology University of Michigan GPA: GPA: 4.0 GPA: 4.0 Immunity to Change Workshop with Robert Kegan and Lisa Lahey, Harvard University, 2012 : 1 2010 Completion of National Institute of Whole Health's educator curriculum Certified Professional Co-Active Coach credential awarded by Coaches Training Institute, 2008 Motivational Interviewing: The Art of Behavior Change Counseling, Levels I and II with MINT instructor Steven Berg-Smith, 2006 Wellness Coach credential awarded by Wellcoaches, 2005 Certified Health/Fitness Specialist credential awarded by the American College of Sports Medicine, 1999 Skills Art, balance, Coach, Coaching, Council, Counseling, Client, Clients, Harvard, instructor, Listening, Director, materials, Lisa, profit, protocols, Psychology, Quality, recording, Research, Sales, stress management

FITNESS

SENIOR CONSTRUCTION MANAGER Senior Construction Manager Summary Schedule the project in logical steps and budget time required to meet deadlines. Confer with supervisory personnel, owners, contractors, or design professionals to discuss and resolve matters, such as work procedures, complaints, or construction problems. Prepare contracts and negotiate revisions, changes and additions to contractual agreements with architects, consultants, clients, suppliers and subcontractors. Prepare and submit budget estimates, progress reports, or cost tracking reports. Interpret and explain plans and contract terms to administrative staff, workers, and clients, representing the owner or developer. Plan, organize, or direct activities concerned with the construction or maintenance of structures, facilities, or systems. Take actions to deal with the results of delays, bad weather, or emergencies at construction site. Inspect or review projects to monitor compliance with building and safety codes, or other regulations. Study job specifications to determine appropriate construction methods. Select, contract, and oversee workers who complete specific pieces of the project, such as painting or plumbing. Obtain all necessary permits and licenses. Direct and supervise workers. Develop or implement quality control programs. Investigate damage, accidents, or delays at construction sites, to ensure that proper procedures are being carried out. Determine labor requirements for dispatching workers to construction sites. Evaluate construction methods and determine cost-effectiveness of plans, using computers. Requisition supplies or materials to complete construction projects. Develop construction budgets that compare green and non-green construction alternatives in terms of short-term costs, long-term costs, or environmental impacts. Develop or implement environmental protection programs. Implement training programs on environmentally responsible building topics to update employee skills and knowledge. Inspect or review projects to monitor compliance with environmental regulations. Perform or contract others to perform prebuilding assessments, such as conceptual cost estimating, rough order of magnitude estimating, feasibility, or energy efficiency, environmental, and sustainability assessments. Procure Leadership in Energy Efficient Design (LEED) or other environmentally certified professionals to ensure responsible design and building activities or to achieve favorable LEED ratings for building projects. Highlights Residential construction specialist OSHA Certified Forklift and HAZMAT certified Concrete estimation Permit processing Baseline schedules creation Site safety coordinator Superb management skills Security systems knowledge Safe job site set-up Building codes and regulations Blueprint fluency Power and hand tool operation MS Office proficient Organized and detail-oriented Project budgeting Cost control Accomplishments Held a 96.5% success rate on assigned projects. Managed a $32 million dollar project, while supervising a team of 57 Was known for expectations of cleanliness and most organized sub-divisions in the company Trained and mentored over 115 construction workers, general laborers and apprentices. home construction project. workers. Very thorough with final walk thru with buyers Experience Senior Construction Manager Mar 1994 to Aug 2013 Company Name － City , State Qualified competitive subcontractor bids prior to execution of contracts. Carefully coordinated plans and specs using marketing programming standards. Managed the rights of way, easement and dedication processes. Educated general contractor personnel on the quality standards throughout the construction process. Transported materials, tools and machines to installation sites. Directed the general contractor on required mock-up preparation. Obtained notices of completion and compliance certifications from all of the construction administration consultants.Reviewed and investigated Proposed Change Order Requests (PCOR). Acted as the liaison between landscape architects and the general contractors. Submitted all project closeout documents in accordance with the contract. Assigned projects and tasks to employees based on their competencies and specialties. Performed construction site pre-inspections and coordinated post-construction audits. Accurately provided status information on project progress to the project management. Efficiently recorded and rejected incorrect deliveries of material to site. Monitored the safety of all construction activities, making on-site personnel safety the top priority. Proficiently used the Incident and Issues Tracking (IIT) system to document all on-site issues. Acted as the liaison with company safety representatives to promote awareness and understanding of safety protocols. Coordinated training for the construction teams on site-specific requirements, techniques and procedures. Properly maintained all on-site equipment and vehicles. Education Bachelor of Science , Construction Management Technology 1993 Ohio State University － City , State , United Staes Coursework in Residential Carpentry, Blueprint Reading and Construction Safety Building Construction Trades Technology Certificate Coursework in Exterior Finish and Moisture Protection Coursework in Floor Systems, Wall and Ceiling Framing Skills Customer Service Satisfaction Project Management Multi Task Management Expense Control Soft Account budgeting

CONSTRUCTION

BUSINESS DEVELOPMENT ASSOCIATE Summary Hungry and highly driven successful sales professional with over 10 years experience. A strategic thinker and communicator who implements creative sales strategies to achieve and maintain high sales growth. Adept at building excellent working relationships with corporate and/or not for profit executives focused on achieving present as well as long term goals. Experienced in public relations, project development, account management, sales strategies to close and implementing endeavors for clients. Highlights Meeting/exceeding sales goals Highly driven and motivated Excellent communicative skills Successful implementation of sales strategies Negotiations expert Tenacious closer Consistently reliable sales Highly intuitive to clients needs Professional Experience Business development Associate May 2016 to Current Company Name － City , State Create a pipeline of prospects by establishing and maintain professional relationships with key decision makers Research, source, make initial contact (email, cold calling, telephone prospecting), and meet potential clients at their locations to accurately qualify the prospect and establish needs; Prepare and present proposals and close new accounts Develop and maintain Sales Plan and ensure achievement of Company sales targets and profitability Network and actively participate in User Groups, Associations, and Trade Shows in targeted vertical Work closely with the Marketing team and the Business Development team to generate new leads Strong understanding of customer and market dynamics and requirements; Manage all activities through the Customer Relationship Management Software (CRM-Zoho), ensuring consistency and accuracy. Ballet and Barre Instructor August 2014 to August 2015 Company Name － City , State Instructed middle school and highschool young women in Ballet classes. Instruction focused on the importance of core strength and correct alignment Taught the foundation of Ballet techniques in preparation for upcoming Belle drill team auditions at Highland Park High School Real Estate Professional July 2014 to Current Company Name － City , State Sales of over 2 million dollars Closing 70% of generated leads Executed all documents to closings Created and maintained a large client referral base Provided exceptional customer service Networking and marketing to generate successful leads Barre Teacher January 2013 to January 2016 Company Name － City , State Guided clients in safe exercise, taking into account individualized physical limitations. Taught clients how to modify exercises appropriately to avoid injury. Contributed to a [number]% increase in sales for the personal training department. Grew class numbers and attendance On - Call Substitute Teaching January 2012 to Current Company Name － City , State I am currently on the Sub List at the following studios:   Lifetime Premier Club Studio Six Larry North Dallas Country Club Real Estate Professional March 2011 to July 2014 Company Name － City , State Sales of over 1.5 million dollars Closings 75% of generated leads Executed all documents to closings Created and maintained a large client referral base Provided exceptional customer service Networking and marketing to generate successful leads Barre Teacher January 2011 to Current Company Name － City , State Designed each class to match the skill and learning levels of all participants.Suggested exercise modifications to individual students to avoid strain and injury. Cleaned and organized studio after each group fitness class. Encouraged members to continue attending group fitness classes. Prepared teaching area for each class and returned all equipment to storage at the end of class. Tracked class attendance and monitored class size to gauge the effectiveness of promotions. Owner/Interior Designer October 2004 to January 2010 Company Name － City , State Developed interior residential/commercial design company Implemented project costs, budgets and design schedules Account management Created branding and design presentations Ensured that project vision and intent was reflected and implemented Tracking of client accounts, invoicing and generating leads Skills and Education Proficient in Ntreis, North Texas Real Estate Information Services Proficient in Centralized Showing Services Proficient in Smart Locating Apartment Data Proficient in Zumper, creating, generating and tracking leads Proficient in Craigslist, creating ads and generating leads Proficient in Microsoft office, such as Word, Excel, Powerpoint Proficient in the use of Microsoft Office Suite Proficient in the use of CRM - Zoho Excels in: Fund Raising with senior level executives In-Kind Donations with business owners Event Planning with business owners, charitable organizations, wealthy individuals Public Presentation/Speaking to large groups on a weekly basis Education Birmingham Southern College, Birmingham, AL Awarded Jimmy And Emil Hell Scholarship Arts Scholarship for Ballet Accomplishments Champions School Of Real Estate - Licensed Active Realtor Community Involvement Fundraising Co - Chair for The 24 Hour Club 2016 Sustainer with The Junior League of Dallas Chair for the Dallas Council on Drug and Alcohol Abuse Campaign, doubled monies raised from previous years ($37,000 - $75,000) Presbyterian Hospital Weekly Volunteer (11/2013 - Present) Involvement in charitable organizations such as: The junior Symphony League, University Park Association board member The March of Dimes The Magdalena House Green House Treatment Center The Bridge Homeless Shelter

BUSINESS-DEVELOPMENT

BUSINESS DEVELOPMENT SPECIALIST Summary Retirement Benefits Specialist with over 10 years experience administering benefits for large corporations and government employees, delivering solutions at varying levels as they pertain to the diverse knowledge base of the employees I assist. Have extensive experience in delivering benefit plan rules and regulations as well as federal and state laws to a diverse population. Highly detailed and self motivated who is detail oriented and well organized. Experience Business Development Specialist Apr 2016 to May 2016 Company Name － City , State Contacted prospective customers from internet inquiries or unsold showroom visits at Capital Ford to determine reason for not purchasing a vehicle . Attempted to re-schedule an appointment with a salesperson to complete transaction. Cashier/Office Support Staff Apr 2015 to Feb 2016 Company Name － City , State Assisted customers with purchases, maintained daily deposits, dispersed trucks to surplus pick up requests through. SPMS system, maintained inventory , answered incoming calls, researched any inventory items and their disposal. Maintained departmental purchase files as well as daily receipts and pick up requests. Data Collection Interviewer Mar 2015 to Apr 2015 Company Name － City , State The survey examines access to the health system, health status, and health determinant characteristics of Ohio's Medicaid program for Medicaid eligible and non Medicaid populations. Made outbound calls to respondents to conduct social science survey using a script, and adding the data collected from the respondents into computer system while speaking to the respondent.. Retirement Case Administrator Oct 2013 to Sep 2014 Company Name － City , State Conducted benefits administration for 2-300 benefit-eligible employees. Obtained missing information when needed from companies HR Departments and verified data if necessary as well. Addressed inquires from employees regarding retirement process and eligibility issues. Reviewed federal and state laws to confirm and enforce company compliance. Answered employee questions regarding retirement and resolved any issues. Contacted HR for any discrepancies in salary or other benefit driven data. Benefits Counselor Apr 2008 to Mar 2013 Company Name － City , State Addressed customer service inquiries in a timely and accurate fashion regarding any and all retirement benefits. Assisted HR departments with information regarding eligibility and required documentation needed to process. Built customer loyalty by placing follow-up calls for customers who reported pension issues. Explained human resources policies and procedures to all employees. Assisted customer service with inbound and outbound calls regarding all retirement inquiries. 2 years in a row increased employee participation in the North Carolina State Employees Combined Campaign. Retirement Benefits Processor Oct 2007 to Mar 2008 Company Name － City , State Reviewed federal and state laws to confirm and enforce company compliance. Conducted benefits administration for benefit-eligible employees. Processed pension and 401K payouts and balanced reports daily. Requested any missing documents if needed before processing. Contacted HR if necessary for any status change required documentation. Customer Service Representative Oct 2006 to Oct 2007 Company Name － City , State Addressed customer service inquiries in a timely and accurate fashion in call center environment. Maintained up-to-date records at all times. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Formulated and enforced Service Center policies, procedures and quality assurance measures. Properly directed inbound calls in phone queues to improve call flow. Strictly adhered to federal and state guidelines for release of information. Processed applications, payments, corrections, enrollment and endorsements. Researched coverage and premium options and supplied clients with the best coverage available. Retirement Benefits Counselor Aug 2003 to Aug 2006 Company Name － City , State Conducted benefits administration for up to 100 benefit-eligible employees of IBM until payments began. Reviewed federal and state laws to confirm and enforce company compliance. Answered employee questions regarding their pension and health insurance benefits and resolved any issues. Explained human resources policies and procedures to all employees. Contacted HR departments when necessary for any additional information if needed. Within my first year with Fidelity Investments I was awarded the Outstanding Customer Service Award for my work in the Health and Welfare research and resolution project. HR Generalist May 2003 to Jul 2003 Company Name － City , State Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections. Assisted customer service with inbound and outbound calls regarding all HR inquiries. Worked on 401(k). administration,FMLA and workers' compensation claims and benefits. Assisted HR departments with eligibility questions,rules and regulations as well as status of previous inquiries.. Senior Benefits Specialist May 1997 to Mar 2002 Company Name － City , State Worked on 401(k) administration,pension and health insurance benefits for several Fortune 500 companies. Assisted customer service with inbound and outbound calls regarding benefits. Reviewed federal and state laws to confirm and enforce company. compliance. Conducted benefits administration for benefit-eligible employees benefits. Contacted various HR departments to verify eligibility as well as any status changes. Education Associate of Science , Science Aug 1979 Louisburg College － City , State , US Science Skills Benefits administrator, benefits, benefits administration, call center, clients, customer satisfaction, Customer Service, documentation, fashion, human resources, HR, IBM, insurance, inventory, Investments I, access, Excel, Outlook, Word, Personnel, pick, policies, speaking, quality assurance, research, script, phone

BUSINESS-DEVELOPMENT

SALES COORDINATOR Summary Dedicated Sales Coordinator with 5+ years experience in the sales environment. Looking to obtain a management position, in which I am given the opportunity to play a direct role in the unlimited growth and success of the company Summary of Qualifications Exceptional customer service skills   Ability to multi-task, prioritize and manage time effectively   Detail oriented               A team player with high level of dedication Excellent communication skills Strong interpersonal skills Great  verbal and written skills Social media savvy Bilingual in French Experience Sales Coordinator Apr 2017 to Current Company Name － City , State Respond to sales calls and leads. Work closely with sales managers/directors in regards to upcoming groups and events. Create and build new leads into ISAC. Generate new contracts for future groups/events Conduct site visits of the property when needed. Generate, edit, publish on company's social media platform Create and print hotel collaterals Assist and provide excellent customer service to clients prior, during and post event. Sales Coordinator Apr 2014 to Feb 2017 Company Name － City , State Assisted sales team with daily administrative duties. Drafted sales contracts and addendum for future events. Assisted clients with sales related inquiries via phone and email. Processed sales invoices and commission. Ordered office supplies for the department. Assign new leads to appropriates sales manager based on Market Segment  Lead Concierge Jun 2012 to Sep 2014 Company Name － City , State Delivered superior customer service to residents and guests. Managed and resolve customer complaints. Created and manage monthly community calendar. Supervised and train concierge staff. Handled resident packages. Managed resident reservations . Education Social Science/Hospitality Current Ashford University Computer Skilles Microsoft word, Excel, Powerpoint ISAC, Dnet, Birchstreet, Bridge/MGS application and reports

SALES

MANAGER- ADMINISTRATION & FACILITIES Executive Summary A motivated administrative professional seeking a position in a challenging environment. Over 8 years experience successfully providing administrative and secretarial support to the operational department. Proficient in a range of computer applications. Well-developed communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines. A proactive problem-solver who gets the job done." Core Qualifications Compensation/benefits administration Change management Inventory control Staff development Operations management Policy/program development Skilled negotiator Supervision and training Computer-savvy Travel administration Schedule management Self-starter Deadline-oriented Spreadsheet development Professional Experience Manager- Administration & Facilities January 2007 to January 2011 Company Name － City Responsible for managing all the travels & transport related official activities while maintaining the healthy work environment & discipline and handling various company vehicles. Coordinate for air travel & hotel bookings arrangements and conference hall bookings also travel arrangement of visa for official purpose as per requirement while accountable for boarding & lodging of Management Heads and guests Liaise with vendors for purchase orders, Vendor Reconciliation, invoices & agreements, ensuring timely payments. SAP knowledge in efficient inventory management and vendor management. Liaise with various authorities and departments for smooth commercial operations for shipment of good/material between outlets. Maintain & update the premise lease agreement in liaison with various Government agencies like - Electricity Office, Municipal office, Telecom office etc. Handle & oversee the Allocation of Workplace, Telecommunication, IT infrastructure & other regular necessities to the employees at the facility Responsible for maintaining hygienic surroundings by efficiently managing various branch operations activities. Coordinate Housekeeping and Security management services and activities with other departments and assuring that the staff follows established safety regulations in the use of equipment & supplies at all times. Maintain & control uniform needs for departmental staff. Requisite all supplies and equipment and maintains adequate inventory levels to provide a clean, safe and comfortable environment Up keep and maintenance of equipments and machines, scheduling of cleaning shift wise, maintaining the visual appearance and aesthetic décor of the premises, problem resolution, job safety practices etc Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties. Complete Event management for all the meetings and conferences and internal event of the Organization, Accountable for all the utilities & maintenance of office furniture including procurement of office furniture & equipments, various outsourced services like Security Services, Printers, Stationery Suppliers, Electrician, Water Suppliers and Travel Agents etc. Assistant Manager January 2006 to January 2007 Company Name － City Independently handled the overall functional management for Food and Beverage outlet & implemented strict measures in customer care procedures to optimize guest satisfaction & retention. Ensured specific control on maintenance of best practices in service and hygiene while liaising with chef for the Menu planning, Menu selection- seasonal and on festivals based on customer reviews. Responsible for service satisfaction to variety of guests from diverse backgrounds and successful maintenance of international standards and utmost commitment to my work. Handled guest relationship, planning and executing the operations to ensure quality service, managing guest requests, complaints and feedbacks and displaying cordial attitude towards them for referral & repeat business to enhance profitability; achieved a high guest satisfaction indices score. Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Successfully established effective systems for record retention by creating database for daily correspondence tracking. Training & Administration Manager January 2004 to January 2006 Company Name － City Analyzed each department's training needs and developed new training programs based on the analysis.Designed training modules that implemented strategic business practices and organizational behavior training concepts Designed and developed training and development programs based on both the organization's and the individual's needs. Considered the costs of planned programs and kept within budgets. Worked in a team to produce programs that were satisfactory to all relevant parties in the organization, such as line managers, accountants and senior managers at board level. Devised individual learning plans. Produced training materials for in-house courses. Assisted in managing the delivery of training and development programs. Ensured that statutory training requirements were met. Evaluated training and development programs. Helped line managers and trainers to solve specific training problems, both on a one-to-one basis and in groups. Develop the use of alternative learning methods in practice such as coaching, e learning, clinical supervisor, shadowing to support the workforce development benchmark Independently handled the overall functional management for Food and Beverage outlet & implemented strict measures in customer care procedures to optimize guest satisfaction & retention. Ensured specific control on maintenance of best practices in service and hygiene while liaising with chef for the Menu planning, Menu selection- seasonal and on festivals based on customer reviews Responsible for service satisfaction to variety of guests from diverse backgrounds and successful maintenance of international standards and utmost commitment to my work. Handled guest relationship, planning and executing the operations to ensure quality service, managing guest requests, complaints and feedbacks and displaying cordial attitude towards them for referral & repeat business to enhance profitability; achieved a high guest satisfaction indices score. Handling the housekeeping, general maintenance & formulating administrative policies. Arranging requirements such as transport facility, guest house, etc. handling out-sourced staff, suppliers, budget, equipment / materials and inventory control. Designing the Annual Budget which contains the entire expenses in General Admin, Infrastructure, repairs and maintenance for the financial year. Monitored training costs to maintain the training budget. Created testing and evaluation procedures.Effectively trained instructors and supervisors on techniques for managing employees.Maintained corporate responsibility by staying up-to-date with laws that affect human resource training programs. Designed electronic file systems and maintained electronic and paper files.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Education BBM : Business Managment , 2000 MYSORE UNIVERSITY INDIA － City , State , India E commerce Skills Proven written and oral communication skills • Proficient in managing business correspondence • Ability to organize personal work priorities • Knowledge of filing and updating records • Ability to make travel and accommodation arrangements • Light bookkeeping knowledge • General office procedural knowhow • Ability to work independently and as part of a team • Ability to type at least 35 WPM • Excellent organizational skills • Expert in handling office equipment • Internet savvy with expertise in Microsoft Office • Excellent customer service orientation • Ability to research and analyze data effectively • Exceptional attention to detail and interpersonal skills • Strong ability to use standard business software and applications • Demonstrated ability to remain self motivated at all times • Able to manage stress • Flexible in working hours

BPO

SALES Summary I am looking for a career position with a company that I can be rewarded by my desire to succeed.  I am a self starter and motivated to do my best.  I am comfortable doing what it takes to create new business and have an excellent history of retaining current business. Skills Self Starter Motivated Client Relations Success Driven Experience Sales 12/2015 to Current Company Name City , State Sales of phones, plans, home security and satellite in a retail environment Meet quotos monthly for add-on orders and upselling Cross selling customers to switch to our company for other services that they did not come in store for Assist customers with determining the best products and plan for their needs in fast paced work environment Maintain customer satisfaction by providing great customer service Insurance Sales 03/2015 to 12/2015 Company Name City , State Insurance sales Contacted customers to set up in home appointment to offer mortgage, life and final expense protection Interviewed customers to see determine which Company, plan and amount best fit their needs Cold call customers that responded to ads Sales 01/2011 to 03/2015 Company Name City , State Provided sales support to retail customers Increased sales with knowledge of merchandise and sales techniques Created additional revenue with add on sales of other merchandise Advanced to management with opening and closing duties and training of new employees Sales 04/2013 to 06/2015 Company Name City , State Roofing sales position Obtained customers who needed new roofs by cold calling Created additional sales by asking for referrals Education and Training High School Diploma 2010 Edmond North High School City , State Business/Marketing 2012 Oklahoma Christian University City , State Business/Marketing 2011 Harding University City , State

SALES

BUSINESS DEVELOPMENT EXECUTIVE Professional Summary Top performing sales, marketing, and business development professional with proven ability to drive business expansion and development by planning and executing business strategies. Strategic thinker who can plan and implement sales, marketing and business initiatives to support corporate objectives. Experienced in developing new market channels and building strong relationships with sales managers, customers and industry leaders. Vast experience with branding and introducing new products as well as developing business strategies. I am a dedicated and tenacious sales expert with a reputation for consummate professionalism. Skills Marketing Skills   Designed, developed and implemented marketing and sales campaigns. Evaluated target markets and proposed marketing strategies. Managed all phases of direct mail projects; monitored production teams; recruited and guided vendors. Writing Skills   Wrote creative copy for catalogs, brochures and social media. Researched and conceived newsletter articles. Produced variety of business materials, including: letters, reports, proposals and forms. Proof read and edited all referenced written materials Communication Skills   Promoted products and services; generated leads and initiated sales. Established and improved client communications; maintained ongoing relationships. Addressed customer inquiries; interpreted and delivered information; proposed suggestions; provided guidance; identified, investigated and negotiated conflicts. Conducted surveys and analyzed results. Coordinated, planned and contributed at trade shows and special events. Served as representative and liaison. Experience Business Development Executive 01/2010 to Current Company Name City , State Developed new marketing strategies to capture market channels with new clients. Utilized sales and marketing tools to create brand awareness in the market. Leveraged my technical and industry specific knowledge to develop strategic business development plans and B2B sales strategies. Successfully designed, underwrote and administered new and existing insurance programs to meet the needs of IRIS' broker distribution network. Delivered comprehensive coverage solutions and guidance in risk management with an emphasis in Lessor's Risk Commercial Property and Liability Insurance. Enjoyed robust relationships with insurance carriers that included Domestic markets, but encompassed Lloyd's of London as well as off shore points in Bermuda and the Cayman Islands with an in-depth understanding of alternative risk placements. Emphasized on bringing in new business and effectively grew IRIS' broker distribution network from 50 brokers to more than 500 and increased monthly submissions by 900%. Prepared and presented technical documents and client presentations to customers across different business levels in collaboration with Account Executives and Producers to successfully execute new and existing sales strategies. Expanded on existing business as well as identified potential revenue opportunities. Responsible for designing and maintaining all marketing materials including the company website, brochures, blogs and email blasts as well as all other social media outlets for the company. Created and delivered all new business quote proposals and coverage comparisons and was in charge of all new business bind orders Acted as a direct intermediary between customers and product development within IRIS on a variety of different insurance products. Successfully articulated desired customer specifications and developed new product requirements for integration within customer environments. Administrative Coordinator 01/2009 to 01/2010 Company Name City , State Directed daily operations and provide administrative support to the staff. Answered incoming calls and arranged appointments for guests to meet with company staff. Entered data into consumer relations database. Responsible for answering visitor inquiries about the company. Sales and Marking Intern 01/2009 Company Name Generating and Executing sales leads for three popular radio stations in the Bay Area; KNBR, 101.7 The Bone and K-Fog. Writing and recording commercials for advertisers. Managing and updating the KNBR website. Banquet Server, Food Server and Bartender 01/2007 to 01/2011 Company Name Over five years' hands-on experience in food serving and bartending. Highly skilled in greeting and guiding guests. Hands on experience in taking orders and communicating accurately to the kitchen and delivering correct orders to customers with a friendly and upbeat attitude. Additional Information Graduated Magna Cum Laude (top 3% of class) at California State University East Bay 2009   Honor Roll 1996-2009   Achievement for "Excellent Student of the Year" 2003-2004   Staff writer for the CSU East Bay newspaper "The Pioneer" 2007-2009   Education Bachelor of Arts (B.A) : Communication 1 2009 California State University City Communication Associate : Arts 1 2007 Diablo Valley College California State University City GPA: Graduated Magna Cum Laude (top 3% of class Arts Graduated Magna Cum Laude (top 3% of class Property and Casualty License (License Number 0G88502) 1 1

BUSINESS-DEVELOPMENT

PULASKI COUNTY EXTENSION AGENT Professional Summary To plan, develop, implement and sustain public health programs. Experience in conducting needs assessments, training in grant writing, and budget management. Experience supervising program assistants and paraprofessionals. Ability to communicate orally, and present written program materials. Compassionate about community outreach and health promotion. Core Strengths Low income populations Client engagement Nutrition background Health promotion Disease prevention Community health background Program evaluation Self-starter Program planning and coordination Budgeting and financial management Microsoft Office Suite Strong decision maker Supervisory skills Professional Experience Pulaski County Extension Agent October 2010 to Current Company Name - City , State Deliver health and nutrition programs to Pulaski County residents, primarily within the SNAP-Ed Program (Supplemental Nutrition Assistance Program Education) Conduct a yearly needs assessment for Pulaski County to help determine SNAP eligible communities Utilize needs assessment data to aid in writing grants targeting SNAP eligible communities Establish partnerships with local SNAP eligible agencies, schools-Coordinated School Health, communities, and groups Understand federal guidelines for Pulaski County SNAP grant funding Complete a yearly forecast of the Pulaski County SNAP budget, and manage and record budget expenditures (materials, supplies, travel, printing, etc) throughout the program year Conduct presentations and trainings for SNAP eligible participants and Extension Get Fit (Physical Activity/Strength Training Program) participants Conduct health and nutrition professional development training for SNAP partners Supervise SNAP-Ed Program Assistants and Paraprofessionals Submit monthly reports for federal SNAP funding personnel Complete monthly AIMS (Arkansas Information Management System) and Civil Rights Reporting Complete measurement, evaluation and impact reporting for SNAP-Ed and Extension Get Fit Groups Serve on various LR and NLR school district committees and community coalitions, and or alliances focusing on eliminating childhood obesity, reducing teen pregnancy and substance abuse, and also promoting healthy living for both youth and adult Pulaski County residents Promote healthy habits and practices in outreach materials and presentations Program Technician April 2009 to October 2010 Company Name - City , State I worked in the area of food safety and food preservation under the supervision of a Nutrition Specialist. Assisted with and prepared food safety and food preservation presentations for community members and state Agents. Assisted with and prepared online and in-class training materials Conducted needs assessments Conducted train the trainer sessions Conducted AIMS reporting Assisted in grant writing and collaborating with other health agencies to promote food safety Provided technical assistance for Nutrition, Health and Aging Specialist Developed and monitored food safety and food preservation web page for U of A website Developed and monitored food safety and food preservation SPOT Groups (online informational workgroups for health and nutrition Agents. Mississippi County Extension Agent July 2007 to July 2008 Company Name - City , State I worked with the "Eating and Moving for Life" Dietary Intervention Program. Focused on reducing the risk of hypertension, diabetes, and other nutrition related chronic diseases (ages 18 and over) Planned and implemented nutrition and health programs for residents Reported data to state Extension staff Evaluated program participants Assisted EMFL nurses with pre and post health screenings for participants Submitted weekly, monthly and quarterly reports of participant impact and progress for supervisor and grant partners Completed monthly AIMS and Civil Rights Reporting. Education Currently Pursing : Nutrition Degree , Present University of Central Arkansas - City , State Didactic Program in Dietetics Coursework Master of Public Health : Health Behavior Health Education , May 2011 Fay W. Boozman College of Public Health Little Rock, AR University of Arkansas for Medical Sciences Health Behavior Health Education Coursework May 2011 Fay W. Boozman College of Public Health- Integration Capstone Project Little - City , State During my Preceptorship Project (needs assessment and literary review phase) I conducted focus groups regarding underutilization of health education services in the community served by the Delta Area Health Education Center in Phillips County Arkansas. The overarching goal was to utilize focus group data findings to help the Delta AHEC develop a plan of action for quality/effective health education services delivery. The project developed into my Capstone Project in which I developed a Services Promotion Plan to help address, and evaluate the barriers in health education services provided by the Delta AHEC, and also help enhance community based participation by minority residents. Bachelor of Science : Community Health Education , May 2007 Dillard University Community Health Education During my Preceptorship, I interned with a Dietitian at the Louisiana State Department of Public Health. While attending meetings and trainings focused on health promotion, I was able to help implement public health programs throughout the city. This opportunity allowed me to get my first view of how different organizations collaborate to meet health goals of the state. Qualifications •Experience in program planning, implementation, impact, and evaluation •Needs assessment experience and training •Grant writing training and skills •Capable of supervising staff •Ability to complete program reports to display research data for evaluators •Ability to forecast and monitor a yearly program budget •PowerPoint Presentations •Microsoft Office Tools •Ability to clearly communicate ideas effectively •Ability to work effectively with personnel, county leaders, and general public •Physical and mental ability to effectively perform duties and responsibilities related to the job, including long and irregular hours of work and frequent travel

AGRICULTURE

ASSISTANT, ACQUISITIONS AND DISPOSITIONS Summary Acquisitions and dispositions coordinator adept in client relations, due diligence and real estate management. Seeks a challenging position in property management with room for continued growth and professional development. Experience Company Name February 2007 to Current Assistant, Acquisitions and Dispositions City , State Coordinate due diligence information in the disposition of non-core properties to brokers and principals/investors Facilitate underwriting of potential acquisitions in coordination with leasing reps and regional asset managers Work on the capital harvesting program to sell off non-core assets and out-parcels in creating capital that can be redeployed into better-performing core assets Manage acquisitions and dispositions network drive and update the company website as properties are sold and acquired Organize Investment Committee Meetings for discussion and approval of redevelopment properties as well as approval of acquiring or disposing of assets Prepare property reports such as rent rolls, tenant sales, aged receivables, and operating statements for the analysis of core and non-core properties slated for disposition Company Name November 2000 to January 2007 Sales and Product Associate City , State Supported associate Field Sales Representatives to assist with high-volume single or multi-site customers Acted as liaison between customers and Field Representatives to generate leads and quotations for possible future sales Diligently researched information in assisting customers and distribution companies with technical product and applications inquiries Processed customer invoices for purchase of demonstration equipment and maintaining sales representatives' consignment accounts Authorized requests for product returns and exchanges as well as monitored high-dollar purchase orders and customer account status Company Name July 1999 to November 2000 Office Manager Assistant City , State Reconciled daily fees and posted payments accordingly. Prepared forms for medical billing and processed claims to appropriate insurance companies. Maintained inventory of supplies and medicines/vitamins. Resolved patient inquiries and performed general clerical duties. Education St. John's University 2000 B.S : Biology City , State , United States New York University 2011 Professional Certificate : Real Estate Finance and Investment City , State , United States Skills JD Edwards; Business Intelligence; Argus; Microsoft Word, Excel and PowerPoint; OnBase; SAP; AS400

ARTS

STORE CHEF Executive Profile Restaurant Professional Executive Chef /Sous Chef /Chef Manager Position Proponent Leader in Healthy Cuisine and Passionate Food - Service. Star 4 Diamond Resorts Hotels Spa Country Club Customer Service / Team Educator / Multi - Unit Manager. Skill Highlights Leadership/communication skills Budgeting expertise Employee relations Human resources New product delivery Negotiations expert Core Accomplishments dining clients Kroger's Supermarket Nutritional menu development and recipe analysis for improved health results for long-term stay guests Developed chef training programs teaching healthy cooking techniques, health-promoting ingredient selection and how to build the foundations of a healthy lifestyle 1 of 7 Image Options. Professional Experience April 2014 to Current Store Chef Duties including menu development one on one consultation with customer designing menus, as well as work scheduling, complete budget for bistro food outlet. On and off campus Catering. Successful menu development and execution for clientele, resulting in 20% business increase over 6 month prior emphasis on - light fare highlighting locally grown ingredients and regional flavors. Implement staff training program, including task competency indexing for increased labor efficiency, flavor development cooking techniques and food presentation concepts. Inventory handling, management and rotation in accordance with HACCP, food cost controls and food quality standards. July 2013 to January 2014 Company Name Executive Chef Delivers strong operational performance by executing against Sodexo and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal food quality and meal service. Drives customer satisfaction, and maintains client relationships through rounding. Ensures compliance to food safety, sanitation, and overall workplace safety standards. Supervises, staffs, trains, conducts applicable rounding and manages the performance of the department to include the Food Service Supervisors and/or front line staff regarding food presentation, quality, cost control and food safety and sanitation. Manages and controls resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines. Responsible for managing the process of purchasing, receiving, scheduling, inventory control and managing food production activities in compliance with Sodexo food production systems. Assist in menu planning, pre-costing and post-costing. May 2005 to January 2013 Company Name City , State Executive Chef/ Food service Manager Premium menu design, recipe development culinary education for kitchen staff out lining events, live cooking demonstrations. Pairing events and upscale private catering functions for Doctor and Executive broad Culinary nutrition consultant for health improvement results for all Patient and staff. Successful design and implementation of menu, that promotes conscious cuisine standards, in culinary. Help development nutritional standards all food outlets. High positive guest feedback surveys and 65% sales increase over 5-year period. Implemented purchasing protocol and procedures, resulting in securing competitive pricing from purveyors. Aggressively fought waste and promoted cross-utilization to consistently maintain food cost below budget of 27% by 1 - 2.5 percentage points. Positive write-ups from Kindred Magazine and Tucson newspapers for Outstanding, clean kitchen outlets by, Arizona health department. Development, and enforcement of Standards and Procedures Handbook for service and production, resulting in consistent standard task execution by team members and 20% reduction of labor costs over 5-year period since implementing program. Budget development with financial benchmarking experience and contingency planning for preventing business and profit loss, daily metrics analysis with financial team, including revenue-labor cost and guest satisfaction management. November 2001 to April 2005 Company Name City , State Executive Sous Chef Successful assist in direction of $1.5 million renovation of dining facilities and kitchens, including four restaurant, Culinary Learning Center, bistro, retail space and stations buffet. Budget development and forecasting with focus on lean management through staff cross training and shifting manpower across Food and Beverage areas according to business requirements. Education 1991 Sullivan College and the National Center for Hospitality City , State Culinary Arts Management Associate Degree Culinary Arts Management Diploma Professional Cook Honors in: Educational Foundation - National Restaurant Association Certification Serve Safe Certification Interests Chefs Collaborative Member Alumni Association of Sullivan University Spotlight Personal Information Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Additional Information Chefs Collaborative Member Alumni Association of Sullivan University Spotlight Gourmet Magazine ( 1996) Traveler top ten Spas (1997) Miraval Resort ( 1997) Bon Appetit Best of the year (1997) Food & Wine ( 1997) Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Skills agency, benchmarking, Budget development, budget, competitive, Concept, consultant, consultation, cooking, cost control, clientele, client, customer satisfaction, designing, direction, Event planning, financial, focus, forecasting, indexing, Inventory, inventory control, management skills, managing, materials, newspapers, pricing, profit, public speaker, purchasing, quality, receiving, Retail, safety, sales, scheduling, staff training

CHEF

SERGEANT E-5 AVIATION SUPPLY SPECIALIST Summary A highly motivated and ambitious individual able to give timely and accurate advice, guidance and support to team members and individuals. Possess excellent management skills and have the ability to work with the minimum of supervision whilst supporting fellow team members. Have a proven ability to lead by example, consistently hit targets, improve best practices and organize time efficiently. Now looking forward to make a further contribution as part of your team and am hopeful for the genuine opportunity for progression. Highlights Inventory tracking Budget management Shipment consolidations planning Decisive Inventory control Warehouse and fulfillment Results-oriented Logistics network analysis Detail-oriented Strategic planner Cost reduction Flexible Works well independently Customer service-oriented Accomplishments ·   Received a Navy and Marine Corps Achievement Medal while serving as squad leader,2nd Platoon, Female Engagement Team, 2nd Marine Division (Forward) for having coordinated three Female Engagement teams and led over 85 missions, engaged more than 1900 local nationals during 1300 engagements while serving in direct support of 3rd Battalion, 2nd Marine Regiment from March 2011 to October 2011. ·   Received A Navy and Marine Corps Achievement Medal while serving as a Maintenance Material Control Expediter while in support of the 31st Marine Expeditionary Unit from January 2009 to July 2009 for uncompromising work ethic, daily determination, and unique skill to liaison with both civilian and military supply systems enabling VMA-211 to fully support 31st MEU operations. ·   Received a Certificate of Commendation while serving as Expeditionary Airfields Supply Warehouse Clerk during the Commanding Generals Inspection 2 August 2010 to 6 August 2010 for superior leadership, organizational skills and managerial abilities. ·   Received a Letter of Appreciation for volunteering to teach, mentor, and educate newly promoted Corporals within the Marine Wing Support Squadron 271 during the Squadron's Non-Commissioned Officer Transition Course on NCO Suicide Prevention. Experience 07/2013 to 07/2015 Company Name Order, track, receive, and distribute Organizational Level Maintenance consumable and repairable material for AV-8B Harrier whilst in Phase Maintenance Inspection. Plan inventory management technique to avoid shortages and excesses. In charge of Tool Control Program and Respirator Program, verifying all toolbox inventories, respirators, logs and that records are up to date, broken tool reports and daily All Tools Are Accounted For logs are properly filled. Prepared required documentation for all issue or turn-in consumable and repairable components. Assist in Annual AMMT by Identifying Shelf-Life items, ensuring correct inventory on PEB, and organized all Electro Static Discharge safe areas within federal safety regulations. Researched and requisitioned squadron requirements through NALCOMIS OOMA. Tracked Pre-Expended Bin replenishments and requisitions via NALCOMIS OOMA and Legacy. Compiled reconciliation reports and provided briefings and debriefings. Assisted in the resolution of customer complaints. Brief requisition delivery dates to supervisors and workers on a weekly basis supplying critical information throughout entire scheduling / expediting process. Maintain records for maintenance and installation. Develop positive relationship with staffs and customer to meet productivity goals. Update the Individual Qualifications Records (IQR's) of maintenance personnel. Documented forms in cases of required emergency assistance within regulations of safety policies and procedures. In charge of weekly payroll for up to 20 crew workers, diligently ensuring correct input of individuals assigned hours to include annual leave, sick leave and Overtime. 12/2012 to 12/2012 SERGEANT E-5 AVIATION SUPPLY SPECIALIST Supervised, trained and evaluated personnel Marines to most proficiently support over 10 Marine Aircraft Squadrons and 15 Intermediate Maintenance Activities. Performed warehouse operation duties including receiving, inspecting, locating, storing, rotating, safekeeping, issuing, preparing, shipping, material return and disposal of supplies and equipment related to support of supply operations. Received and processed an estimated 1700 High and Low Priority repairable requisitions and Direct Turnovers monthly Screened all squadron requisitions via NALCOMIS and processed for accuracy Maintained an estimate 1700 assets with 100% accountability valued over 170 million dollars. Managed the receipt and stowage thru the Integrated Barcode System of approximately 10,000 consumable line items with the estimated value of 7.2 million dollars. Served as the senior supply liaison for VMAQ-3 in direct support of Red Flag, an advanced aerial combat training exercise hosted at Nellis Air Force Base. Yielded the expeditious procurement of 3.4 million dollars in aircraft assets both locally and abroad. 10/2010 to 01/2012 FEMALE ENGAGEMENT TEAM LIAISON/ PLATOON LEADER Company Name － City , State Successfully completed a 5 month, Pre-Afghanistan deployment training consisting of an Enhanced Marksmanship Program, Improvised Explosive Device Training, Casualty Assessment, Immediate Action Drills, Combat Lifesaving, Survival, Evasion, Resistance, and Escape Training, Peacetime Governmental Detention/ Hostage Detention, Basic Combat Trauma Training for Tactical Operator, Call for Medevac, Human Terrain Cross Cultural Engagement Training, Combat Lifesaving/ Live Tissue Training, Search Procedures, and Pastu/Dari Language Training all contributing to the completion of a successful tour in Musa Qal'eh. Served as the Team Leader for the 3rd Battalion, Second Marines District Stabilization Thematic Team, and providing expert guidance during the Battalion's critical health, education, and Intelligence Oversight planning meetings. Submitted 125 After Action Reports to include a detailed summary of all operations, patrols and engagements that the team participated in within a time frame of 48 hours from the end of the mission via e-mail through a Secret Internet Protocol Router Network to the FET Headquarters in order to provide a timely assessment of all Intel of the Area of Operation. Coordinated and scheduled the employment for three FETs, a total of six Marines and one Corpsman, each within the Musa Qal'eh District Center, Nowzad District Center and Shir-Ghazay directing the strategic initiatives to achieve the completion and staffing of the first and only Women's Center in Musa Qal'eh which provided a safe location for women and girls to meet and receive literacy and health classes all taught by the FET, to be continued by the local women. Awards and Recognitions. Received a Navy and Marine Corps Achievement Medal while serving as squad leader,2nd Platoon, Female Engagement Team, 2nd Marine Division (Forward) for having coordinated three Female Engagement teams and led over 85 missions, engaged more than 1900 local nationals during 1300 engagements while serving in direct support of 3rd Battalion, 2nd Marine Regiment from March 2011 to October 2011. Received A Navy and Marine Corps Achievement Medal while serving as a Maintenance Material Control Expeditor while in support of the 31st Marine Expeditionary Unit from January 2009 to July 2009 for uncompromising work ethic, daily determination, and unique skill to liaison with both civilian and military supply systems enabling VMA-211 to fully support 31st MEU operations. Received a Certificate of Commendation while serving as Expeditionary Airfields Supply Warehouse Clerk during the Commanding Generals Inspection 2 August 2010 to 6 August 2010 for superior leadership, organizational skills and managerial abilities. Received a Letter of Appreciation for volunteering to teach, mentor, and educate newly promoted Corporals within the Marine Wing Support Squadron 271 during the Squadron's Non-Commissioned Officer Transition Course on NCO Suicide Prevention. Education Specialized Training/ Certificates/ Licenses/ Permits Marine Aviation Supply School, USMC Lance Corporal Leadership Course, USMC Non-Commissioned Officers Leadership Course, USMC Sergeants Distance Education Program, USMC Staff Non-commissioned Officer Career Distance Education, USMC Naval Aviation Material Control Management, USMC Lean Six Sigma AirSpeed White Belt Course, USN Lean Six Sigma AirSpeed Yellow Belt Course, USN 24-Hour Hazardous Material Handler's Course, USMC Active Forklift License Willing to travel or relocate. Skills Air Force, Basic, Computer literate, delivery, directing, documentation, e-mail, Forklift, forms, frame, Inspection 2, inspecting, Inspection, Intel, inventory management, inventory, Leadership, Team Leader, logistics, managerial, meetings, mentor, Access, Excel, Office, Outlook, PowerPoint, Word, Navy, Naval, Network, organizational skills, Organizational, payroll, personnel, policies, procurement, receiving, Maintain records, Router, safety, scheduling, shipping, Six Sigma, staffing, strategic, supervisory, Trauma, unique Additional Information Possess a valid DOD Secret Security Clearance. Willing to travel or relocate.

AVIATION

EXECUTIVE CHEF Summary Accomplished Chef with seasoned culinary and management experience in fine dining, high volume catering, and executive campus-wide restaurant oversight. Background in providing exceptional territorial leadership while directing restaurants, cafes, and catering operations simultaneously. Significant architect role in profit growth through comprehensive improvements in quality, productivity, efficiency, and customer service by not only upgraded training and inspiring a management team, but by also making the personal initiative to bring the same management inspiration to every member of kitchen and serving staff. Sincere passion and high quality in all results of work produced. Demonstrated expertise in: Purchasing & Inventory Management Food/Beverage & Labor Cost Controls Innovative Menu Development & Planning Budget Administration and Direct Proper Fiduciary Responsibility Quality Assurance Control Special Events Management Customer Service & Guest Relations New Facilities Start-Up Development/Planning/Execution Accomplishments Created new Café menu and managed it's launch menu with new Café operations by a retrained staff resulting in an increase in sales by 60% that consistently grows more than 8 months later to present time. Restructured training processes for new hires and updated training of current employees for a more effective, energetic, and pleasant customer service team that improved customer attendance by 18%.  Experience Executive Chef February 2014 Company Name Coordinated and oversaw all kitchen and Café activities at different locations on campus to ensure successful service to over 180 residents a day. Direct access and responsibility for entire dining services $() budget. Developed menus and kitchen planning, while hiring and training a staff averaging at () employees during slower and peak seasons. Catered multiple large events simultaneously while keeping regular dinner shifts organized and efficient. Specifically took initiative to increase safety and sanitary procedures. Held monthly meetings with residents to present updates and demonstrations on dining services procedures and event/menu planning while communicating ideas/suggestions from residents.  Offered specific training programs to help employees maintain and improve job skills.  Monitored training costs and created budget reports for management.  Delivered Results: Developed a cohesive team between front and back of house and reduced amount of turnover.  Lowered food & produce costs by (%) while increasing quality through while implementing a new line of products through extensive experience and prior relationships with specific choice vendors.  Improved standard operating procedures for the kitchens of all food service operations and implemented new safety, sanitary, and organizational standards in all storage areas that increased inspection scores. Successfully implemented Hydration program for all residents. Chef De Cuisine / Riderwood Village November 2005 to April 2013 City , State Responsible for managing budgets, preparing schedules for back of the house and culinary staff, and creating new and exciting menus while complying with recipe procedures. Managed inventory, and part stock orders. Steadily led team to maintain storing organization and sanitation standards. Developed and enriched exceptional employees by teaching classes to improve their current position and prepare for promotion. Purchased food and beverage, tableware, small ware and kitchen equipment. Successfully attained a growing profit after direct development and oversight of opening a new coffee shop and hot carry out. Participated on the designing stage of floor plans, and full ownership of menu planning. Chosen to cook for and represent company at annual Maryland Crabfest at Sandy Point Park on the Chesapeake in 2014() Delivered Results: Brought company plaque prizes for 1st place in Vegetable Crab Soup, and 2nd place for Cream of Crab Soup two years in a row. Increased overall restaurant revenue through openings of hot carry out and coffee shop enough to update equipment and employee uniforms while still yielding a significant end profit after improvements.  Received notice as healthiest restaurant on campus out of three other large restaurants.  ​ Head Chef August 2001 to November 2005 Company Name － City , State Responsible for all culinary operations Preparing schedules Purchasing of food & beverage & small wares Responsible for managing food budgets Maintain a high standard for the quality of food Created menus in participation with management Follow and maintain sanitation standards Maintaining high motivation in the staff members in collaboration with management. Direct Results: Increased efficiency of serving already high volume customer presence and was able to increase customer presence even more through better restaurant recognition in food quality.  Head Chef February 1985 to July 2001 Company Name － City Directed the daily operation of the restaurant by insuring high quality of every product Preparing daily specials Preparing high volume lunches and weekend dinners Catering special events for local offices. Weekly and monthly inventory Participated in local food competitions Created menus and recipe's Responsible for hiring culinary staff. Education 2012 Frontline Culinary Certificate AACC  ​ 2 semesters 2012-2013 Frontline Leadership Certificate - : 2010 ServSafe Instructor & Proctor ServSafe Certified Skills fiduciary, event/floor planning, Leadership, sales, teaching  Skills __________ Communication Critical thinking Organizational Coaching Interpersonal Listening and Understanding Logistical Detail Oriented Computer Public Speaking

CHEF

Professional Summary Knowledgeable of banking procedures and finance, sales and risk management whose success is based on integrity, exceptional customer service, efficiency and ambition. Self-motivated professional, highly proficient in developing creative solutions and implementing objective decision making. Skilled for managing multiple projects at one time. Ability to work equally in both team-oriented and self directed environments. Core Competencies Credit & financial analysis Analytical problem solver Excellent communicator Action planning Relationship management Risk management Strategic thinking Deadline efficient Detailed oriented Excellent time management Achievements Increased revenue production 110% per annum resulting in to a profitable portfolio, Wells Fargo 2015 Year to date loan volume growth 162%, deposits 230% and partner production 180% 2013 recipient of Gold Star Award of Western Mountain Region, Wells Fargo Bank 2 times Gold Star Award recipient Wells Fargo Bank 2014 1 time Gold Star Award recipient Wells Fargo Bank 2015 Annual Pinnacle Award Recipient for top 20% producer, US Bank 2010 Star of Excellent recipient for highest scores customer service, US Bank 2009, 2010, 2011 Chamber Development Award, Wethersfield, CT 2005, 2006, 2007 Award of Excellence, top producer, Fleet Bank 2002, 2003 Experience Branch Manager , 01/2004 Company Name - City , State Received region performance recognition for increased sales and customer service. Motivated, trained and increased employee productivity by 45%. Maintained and built strong relationships while assisting and advising in financial decisions. Implemented a new up-selling program of banking products to exceed goals & expectations. Executed branch objectives, improved product profitability and service performance. Dramatically increased branch revenue through various partner referrals. Made initial analysis on applicant's financial status, credit and property evaluation. Business Banking Officer , 01/2009 to 11/2012 Company Name - City , State 2010 Annual Pinnacle Winner for Outstanding Performance. Source, develop, expand, service and retain profitable business banking relationships. Provide the highest level of professionalism and outstanding customer service. Structure banking solutions in order to help the customer reach success financially. Perform complex financial analysis in the area of credit, cash flow and collateral. Obtain and monitor financial statements and credit information of existing portfolio. Proactively partner with customers to better understand their business goals and strategies. Work closely with underwriting to accurately complete credit requests in a timely manner. Partner with bank internal and external teams to increase cross-sell opportunities. Ensure highest level of accuracy and clarity in all communications. Director of Business Operations/Finance Officer , 01/2005 to 01/2009 Company Name - City , State Designed, developed and presented project sales models to increase business. Developed sales campaigns and marketing projects. Acquired, sourced, serviced and expanded new client relationships. Monitored business productivity and ensured quality in all levels of business production. Developed a new business plan that oversaw all new business sectors. Performed all accounting for federal and state tax obligations and sales reports. Prepared monthly, quarterly and annual financial statements. Monitored the progress of open funds budget, fiscal reports, revenues contracts, acct payables and receivables. Business and Consumer Banking Specialist , 01/2002 to 01/2004 Company Name - City , State 2003 Annual Star of Excellence. Achieved great success in sales and customer service. Advised and suggested financial and credit solutions. Reviewed and gathered client financial and credit information. Regularly visit business customers to better understand banking needs and maximize results. Effectively partnered with other lines of business bankers to deliver full range of products. Organized and managed special events and promotions. Proactively partnered with external partners to attain new business leads. Education Masters Business Administration : 2011 Keller Graduate School of Management - City , State Bachelor of Science : Business Administration/Finance , 2009 Central Connecticut State University - City , State Business Administration/Finance Professional Development Credit Risk Fundamentals, US Bank 2011 Omega Credit Analysis Certification, US Bank 2011 Organizational Development and Leadership Certificate, US Bank 2010 FDIC Certification, Central Connecticut State University 2009 Community Involvement United Way, Junior Achievement, Executive Board Member Women's Chamber of Commerce of Southern Nevada, NAWBO Corporate Committee Member Computer Skills Microsoft Office (word, excel, power point, outlook) Share point, Wells Fargo systems

BANKING

SENIOR DIRECTOR, PRODUCT MANAGEMENT Career Overview For twenty years, I've done product management, product marketing, and business development in organizations from early stage start-up to large, publicly traded companies. Common in every role at every company is finding success through a laser-like focus on the business needs of customers. With over a decade of online media experience, I remain fascinated by the intersection of media creation, distribution, consumption, and monetization. The revolution is still in the early stages, and increasing consumer control over what they watch and listen to will have broad-ranging impact over who makes money in this ecosystem, and how. Planning and building the enabling technologies is what I love. Qualifications Strong analytical skills Excellent problem solving skills Knowledge of streaming video platforms Customer Needs and Requirements Management Shipping quality software on time Work Experience Senior Director, Product Management Aug 2013 to Current Company Name － City , State ReverbNation is the leading online platform for independent musicians, where emerging  Artists build their careers through online marketing tools and industry opportunities. Led team of product managers, designers, and QA testers   Managed, designed, and released first-ever mobile responsive version of the product  Conducted extensive user testing on multiple iterations  Analyzed key performance indicators to drive new opportunities and identify product problems VP, Digital Media Solutions Jul 2012 to Jul 2013 Company Name － City , State Brightcove (NASDAQ: BCOV) makes the leading Online Video Platform, powering the internet video efforts of major media companies, marketers, enterprises, and institutions. Delivering over a billion videos a month, Brightcove's mission is to publish and distribute the world's professional media. As VP of Media Solutions, I developed and executed upon a strategic vision aimed specifically at delivering solutions for media companies across all verticals: cable and broadcast networks, TV operators, film studios, music labels, newspapers, magazines, and pure digital properties. Developed media segmentation and marketing map to define target market, buyer personas, prospect needs, and core messaging. Created industry-specific solutions combining partner technologies, Brightcove services, and core product to address requirements as varied as mobile advertising, live ad insertion, and connected TV apps. Worked closely with CTO and VP of Product to research and prioritize product and partner features. Collaborated with senior sales to develop winning pitches and proposals. Consulted with customers to evaluate current practices and advise on areas of technical and business improvement. Designed and executed industry event presence including solution messaging, product demos, and presentations. Authored white papers, blog posts, contributed articles, and industry presentations. Crafted media strategy track for the company's annual user conference, Brightcove PLAY, including presenting and moderating relevant sessions. Director, Technology Partnerships Jan 2009 to Jun 2012 Company Name － City , State As creator of the dominant Online Video Platform, Brightcove's value to customers is intertwined with the ability for other technologies to build on top of it. Working with various internal stakeholders and a small team, I created and implemented Brightcove's Technology Partner program, which currently boasts over 200 participants across more than a dozen categories. Designed, built, and implemented Brightcove's Technology Partner program. Recruited more than 60 partners across eight categories for program launch. Developed legal, business, and technical framework for managing partnerships. Negotiated strategic partner deals to drive customer value, partner value, and revenue to Brightcove. Implemented processes for partner onboarding, management, and prioritization. Introduced key partners into customer accounts to solve specific business needs. Director, Ad Products Oct 2006 to Dec 2008 Company Name － City , State I joined Brightcove to bring discipline to the product development and release process and to run all aspects of Brightcove's video advertising ecosystem, from product features to industry partnerships to our nascent video ad network. Designed, specified, and prioritized all advertising-related features for development team to build. Conducted customer visits, interviews, and usability studies for feature development and prioritization. Introduced Scrum as a development framework, leading to a more reliable and repeatable software release schedule. Collaborated with sales, account management, customer support, and other stakeholders to establish product priorities and communicate product status. Developed technical partnerships and business relationships with more than a dozen leading companies in the online ad industry. Co-authored the IAB's Digital Video Overview and VAST specification documents; Digital Video committee member. Built and managed a network of several hundred long-tail video publishers. Managed all ad inventory and ad buys from agencies and networks; built and executed a publisher payment process. Vice President, Product Apr 2006 to Oct 2006 Company Name － City , State eDataSource is an email analytics firm, providing competitive intelligence for brand marketers, ad agencies, email service providers, and affiliate marketers. I joined the company as part of an angel investment round to run the product team and develop market presence. Developed a brand identity for the company, used in web marketing, email marketing, trade shows, and conferences. Conducted dozens of research interviews with customers and prospects to identify and prioritize new features. Worked closely with the small development team to turn customer needs into deliverable products. Investigated, identified, and implemented process changes to improve manual labor efficiency by more than 300%. Director of Products Mar 2003 to Apr 2006 Company Name － City , State Viewpoint created digital marketing technologies, including a rich media ad server used advertisers and agencies worldwide. The company was acquired by DG Fast Channel in 2008. As Product Director, I was responsible for defining product direction and positioning, writing specifications, setting development priorities, and leading the development teams.  Also under my purview were training, support, and documentation. Brought to market Viewpoint's first commercial software product, a SaaS platform for rich media advertising development and deployment. Created standard ad format templates and operationalized building, testing, and deploying ads. Managed a team of more than 20 product managers, designers, developers, QA engineers, and technical writers. Successfully integrated the Unicast team and products, delivering a new combined product within months of the acquisition. Evaluated and selected third party vendors for ad serving redundancy and scalability. Migrated development from a ÒwaterfallÓ process that delivered one release every nine months to an agile process using Scrum, releasing three significant updates within the first five months. Built a support escalation process to address internal support needs in addition to client SLAs. Maintained technical and business relationships with key partners, including AOL, Adobe, and DoubleClick. Director, Product Marketing Jan 2000 to Feb 2003 Company Name － City , State As Marketing Director, responsibilities spanned all aspects of product success, including product and market definition, value proposition, pricing, lead generation and tracking, event management, communications, and press/public relations. Required working closely with every functional division, including Sales, Engineering, Production, Legal, Finance, and the Executive team. Managed a staff of seven and a budget of approximately $5 million. Developed Viewpoint's first suite of advertising products, formats, and specifications. Successfully deployed first online advertising campaigns using Viewpoint technology. Managed technical, marketing, and sales relationships with Viewpoint's largest client, AOL, to develop new advertising products, implement promotional programs, and present solutions to AOL sales teams and clients. Built solutions for high-profile clients and agencies, including AOL, Coca Cola, American Express, NBC, Kellogg's, Norelco, Digitas, StarcomIP, BBDO, and Tribal DDB. Product Manager Sep 1997 to Jan 2000 Company Name － City , State Softimage, acquired by Microsoft in 1994 and then sold to Avid in 1998, created award- winning professional 3D animation software for the film, broadcast, and games industries. Designed and implemented a strategy for a mature product facing many new competitors, including price restructuring, strategic third party relationships, direct mail campaigns, and redefined product position. Crafted product demonstrations in conjunction with field sales and demo artists. Wrote and edited copy for brochures, press releases, web content, reseller sales guides, trade shows, and all internal and external product-oriented communications. Worked closely with R&D to prioritize features and drive the development schedule to many successful, on-time releases. Coordinated cross-departmental efforts for two major product releases, including engineering, quality assurance, documentation, packaging and manufacturing, order administration, marketing communications, and public relations. Director, 3D Products Jan 1991 to Jun 1997 Company Name － City , State Specular created one of the first professional Mac-and Windows-based 3D modeling, animation, and rendering systems used by broadcasters, special effects houses, and graphic artists worldwide. Specular grew to about 40 people and $12 million in annual revenue before being acquired by a larger competitor. As the seventh employee of this cutting-edge startup, I was involved with developing nearly every aspect of the company, including building teams and processes for technical support and customer service, quality assurance, product management, product marketing, and marketing communications. Education and Training International Affairs New School University － City , State Course work toward a degree in International Affairs Bachelor of Arts , Behavioral Sciences 2003 Concordia College － City , State GPA: Summa Cum Laude GPA: 4.0 Behavioral Sciences, Summa Cum Laude, GPA: 4.0 Computer Science and Computer Graphics and Animation Hampshire College － City , State Concentration in Computer Science and Computer Graphics and Animation Skills Digital Video, Online Advertising,  

DIGITAL-MEDIA

MANAGER Experience Manager , 11/2013 to Current Company Name – City , State Manage a large global team of up to 50 Managers, Technical Leads and Software Developers across a portfolio of 25 LOB applications. My responsibilities include:. Vendor management, RFPs, vendor selection, scope based contractual obligations, and negotiations on Fixed Bid, Fixed Scope, T&M SOWs and 3rd Party Software licensing. LRPs, short and long-term strategic Road Maps, Project Planning & Monitoring and Software Delivery. Operational Excellence using Application Performance Monitoring (APM), Log aggregation, etc. Solution Architecture & design of complex projects and enhancements to existing products. All aspects of IT Management - Hiring, Up/Out, developing trust based on highly advanced technical knowledge, motivating actively, Key Contributions:. Reshaped the SDLC within the first 90 days from an everything-goes to an Agile (SCRUM) based process, substantially improving on-time and on-budget deliveries. Introduced Jira as part of the transformation which snowballed into centralization of fractured implementations and adoption by thousands of people across the company. Stabilized a key VOD Rights and Windows management application with many technical challenges including performance and data corruption. Improved the resiliency of the platform, and reduced the technical debt enabling faster features development. Substantially improved MTTR and RCA by adopting Splunk and AppDynamics, and by establishing proactive alerts to detect problems earlier than the users. Strongly Influenced the UI/UX of a touch-enabled web and iOS application used by top executives. Established and delivered very stringent performance, quality and reliability requirements. Established a cloud-native, 12-factor architecture of an application deployed on AWS using Elastic Bean Stalk, RDS, SNS, and other related AWS services. Nominated on NBC-wide Cloud-first strategic committees. Key role & contributions to Identity Management (IdM) and REST based API reference architectures Technologies included - Java, .NET, iOS (Objective-c / Swift) HTML, JavaScript, PHP/Drupal OnPrem & Cloud-native architectures at all levels of abstraction (IaaS, PaaS, 12-factor, Containerized & Serverless. Senior Director , 01/2011 to 05/2013 Company Name – City , State Headed the Solution Architecture and Project Management Office responsible for designing and delivering marquee consumer facing digital streaming on Web, iOS, Android, ROKU, XBOX and other platforms. My Responsibilities included:. Architectural SME for pre-sales and business development executives on key accounts such as Target, STARZ, Barnes & Noble, Dish Network, etc. Product Strategy and roadmaps for critical components of the Video Streaming platform including devices, Catalog, Apple/Google/Microsoft DRM and Digital lockers. Project management, scope management, problem resolution, delivery and launch of the client-company's products to its customers. Relationship management with internal and external strategic partners Key Contributions. Helped win a $9 million-dollar account with Barnes & Noble based on establishing trust and relationship with the head of Nook device development by answering and proposing solutions to tough technical problems. Even wrote Java code for video playback of DRM content such as Movies & TV Shows on Nook's highly customized Android platform. A unique Public Key Infrastructure (PKI) based shared-responsibility security model to authenticate and authorize issuing of DRM keys for video playback of encrypted content, which garnered interest from Charter Communications. Recognized and promoted to Senior Director within 6 months of joining the company Other past experience includes. Media & Entertainment: Turning around a troubled project and relationships to complete and launch Disney's EST video streaming platform-Disney Movies Anywhere, As a gesture of recognition, I was presented with a framed plaque by Disney employees. Regulated Payment Processing: Managing a team of Business Analysts, Architects & Web Developers at Green Dot (Mar 2010-July2010) to build multiple consumer facing web sites, including Walmart MoneyCard. Company Name for processing 12-million home-loans every day for Federal HARP compliance requirements. Regulated Finance & Lending: First Vice President at Countrywide managing a team of 15 onshore and offshore Architects, Developers, and QA to deliver a $1.7 million lead management project with an ROI of $29.3 million. Regulated Finance & Lending: Technical Lead and Development Manager at IndyMac for automated underwriting and pricing systems. As a member of a team, built the first such web ecommerce solution in the US mortgage market. Proposed, brought consensus by demonstrating a POC, and built a C++ engine improving performance by 75% Detailed Technical Skills Cloud: Amazon EC2, RDS and other IaaS, Elastic Beanstalk (PaaS), Lambdas (Serverless), API gateway, Alexa, Fargate etc. Similar & corresponding experience on Microsoft's Azure, Heroku and Cloud foundry including containers such as Docker and Rkt, orchestration with Docker Swarm & Kubernetes, Envoy, etc. Keen interest in Cloud Native Computing Foundation's (CNCF) OCI standardization Software Engineering and Delivery: Scrum, Kanban and eXtreme Programming, Waterfall in a highly regulated environment. DevOps using Agile methodologies, Git based development workflows, continuous delivery (CD) using Jenkins, Artifactory & Nexus. Automated unit testing and end-to-end (e2e) testing, code quality, code coverage, test coverage, and other metrics using SonarQube. DevSecOps by incorporating Veracode, Snyk, etc. Canary releases, A/B testing, and feature-activated coding methods. Operations and disaster recovery with defined RTO & RPO Technology Platforms: Linux, Windows, Java, .NET, C, C++, C#, NodeJS, JavaScript/ES6, Typescript, Databases such as SQL Server, Oracle, MySQL, Postgres, SQLite, Realm, Swift & Objective-C for iOS applications. Experience with Social Analytics (close-knit Networks & Decision Trees) and some experience on supervised learning, Architecture & Design patterns and anti-patterns. Work History Manager , 11/2013 to Current Company Name – City , State Manage a large global team of up to 50 Managers, Technical Leads and Software Developers across a portfolio of 25 LOB applications. My responsibilities include:. Vendor management, RFPs, vendor selection, scope based contractual obligations, and negotiations on Fixed Bid, Fixed Scope, T&M SOWs and 3rd Party Software licensing. LRPs, short and long-term strategic Road Maps, Project Planning & Monitoring and Software Delivery. Operational Excellence using Application Performance Monitoring (APM), Log aggregation, etc. Solution Architecture & design of complex projects and enhancements to existing products. All aspects of IT Management - Hiring, Up/Out, developing trust based on highly advanced technical knowledge, motivating actively, Key Contributions:. Reshaped the SDLC within the first 90 days from an everything-goes to an Agile (SCRUM) based process, substantially improving on-time and on-budget deliveries. Introduced Jira as part of the transformation which snowballed into centralization of fractured implementations and adoption by thousands of people across the company. Stabilized a key VOD Rights and Windows management application with many technical challenges including performance and data corruption. Improved the resiliency of the platform, and reduced the technical debt enabling faster features development. Substantially improved MTTR and RCA by adopting Splunk and AppDynamics, and by establishing proactive alerts to detect problems earlier than the users. Strongly Influenced the UI/UX of a touch-enabled web and iOS application used by top executives. Established and delivered very stringent performance, quality and reliability requirements. Established a cloud-native, 12-factor architecture of an application deployed on AWS using Elastic Bean Stalk, RDS, SNS, and other related AWS services. Nominated on NBC-wide Cloud-first strategic committees. Key role & contributions to Identity Management (IdM) and REST based API reference architectures Technologies included - Java, .NET, iOS (Objective-c / Swift) HTML, JavaScript, PHP/Drupal OnPrem & Cloud-native architectures at all levels of abstraction (IaaS, PaaS, 12-factor, Containerized & Serverless. Senior Director , 01/2011 to 05/2013 07/2010 to 12/2010 Company Name – City , State Headed the Solution Architecture and Project Management Office responsible for designing and delivering marquee consumer facing digital streaming on Web, iOS, Android, ROKU, XBOX and other platforms. My Responsibilities included:. Architectural SME for pre-sales and business development executives on key accounts such as Target, STARZ, Barnes & Noble, Dish Network, etc. Product Strategy and roadmaps for critical components of the Video Streaming platform including devices, Catalog, Apple/Google/Microsoft DRM and Digital lockers. Project management, scope management, problem resolution, delivery and launch of the client-company's products to its customers. Relationship management with internal and external strategic partners Key Contributions. Helped win a $9 million-dollar account with Barnes & Noble based on establishing trust and relationship with the head of Nook device development by answering and proposing solutions to tough technical problems. Even wrote Java code for video playback of DRM content such as Movies & TV Shows on Nook's highly customized Android platform. A unique Public Key Infrastructure (PKI) based shared-responsibility security model to authenticate and authorize issuing of DRM keys for video playback of encrypted content, which garnered interest from Charter Communications. Recognized and promoted to Senior Director within 6 months of joining the company Other past experience includes. Media & Entertainment: Turning around a troubled project and relationships to complete and launch Disney's EST video streaming platform-Disney Movies Anywhere, As a gesture of recognition, I was presented with a framed plaque by Disney employees. Regulated Payment Processing: Managing a team of Business Analysts, Architects & Web Developers at Green Dot (Mar 2010-July2010) to build multiple consumer facing web sites, including Walmart MoneyCard. 10/2009 to 02/2010 Company Name for processing 12-million home-loans every day for Federal HARP compliance requirements. Regulated Finance & Lending: First Vice President at Countrywide managing a team of 15 onshore and offshore Architects, Developers, and QA to deliver a $1.7 million lead management project with an ROI of $29.3 million. Regulated Finance & Lending: Technical Lead and Development Manager at IndyMac for automated underwriting and pricing systems. As a member of a team, built the first such web ecommerce solution in the US mortgage market. Proposed, brought consensus by demonstrating a POC, and built a C++ engine improving performance by 75% Detailed Technical Skills Cloud: Amazon EC2, RDS and other IaaS, Elastic Beanstalk (PaaS), Lambdas (Serverless), API gateway, Alexa, Fargate etc. Similar & corresponding experience on Microsoft's Azure, Heroku and Cloud foundry including containers such as Docker and Rkt, orchestration with Docker Swarm & Kubernetes, Envoy, etc. Keen interest in Cloud Native Computing Foundation's (CNCF) OCI standardization Software Engineering and Delivery: Scrum, Kanban and eXtreme Programming, Waterfall in a highly regulated environment. DevOps using Agile methodologies, Git based development workflows, continuous delivery (CD) using Jenkins, Artifactory & Nexus. Automated unit testing and end-to-end (e2e) testing, code quality, code coverage, test coverage, and other metrics using SonarQube. DevSecOps by incorporating Veracode, Snyk, etc. Canary releases, A/B testing, and feature-activated coding methods. Operations and disaster recovery with defined RTO & RPO Technology Platforms: Linux, Windows, Java, .NET, C, C++, C#, NodeJS, JavaScript/ES6, Typescript, Databases such as SQL Server, Oracle, MySQL, Postgres, SQLite, Realm, Swift & Objective-C for iOS applications. Experience with Social Analytics (close-knit Networks & Decision Trees) and some experience on supervised learning, Architecture & Design patterns and anti-patterns. Education 2016 Massachusetts Institute of Technology M.B.A : 2002 UCLA Anderson School of Management - City , State Bachelor's : engineering , 1993 Thapar University Summary 18+ yrs. of experience in Information Technology Management with a proven record as a servant leader for large distributed teams in diverse technical environments. Proven record of managing budgets, LRPs, product & portfolio roadmaps, business cases, software architecture, development and operations. Extensive track record of nurturing deep relationships within the company, vendors, strategic partners and standards bodies to achieve business goals. Strengths Cloud native architectures to drive reliability, performance and cost optimizations - IaaS, DBaaS, PaaS, Containerized, SaaS and Serverless Strategic Digital Transformations using traditional software development best practices and bleeding edge, emerging technologies in corpus/intent based digital assistants, bots, RPAs, computer vision, NLP, deep learning and Blockchain Program and Project management with Agile/SCRUM/Kanban, and DevOps/DevSecOps Metrics, KPIs and SLA driven IT Governance and Controls including 24/7/365 operational excellence, disaster recovery, & continuous improvement of software development processes Excellent analytical, problem solving and verbal & written communication skills; self-motivated fast learner, adaptable and fast decision maker even in ambiguous situations Management skills include hiring/firing, motivating, retention, performance reviews, SMART goals, conflict resolution, career development, executive reporting, mentoring Highlights NET, Networks APM, Objective-C Agile, Oracle API, Payment Processing Apple, Postgres Budget, Pricing Business development, Problem resolution C, Coding C++, Programming Catalog, Project Management CD, Project Planning Content, Quality Client, QA Databases, Relationship management Delivery, Sales Designing, SCRUM Disaster recovery, SDLC Drupal, Software Developers Ecommerce, Software Engineering Features, SQL Server Finance, Strategy Gateway, Strategic Hiring, Swift UX, TV HTML, Underwriting PHP, Unique IT Management, Vendor management Java, Video JavaScript, Web sites Linux Director Managing Market C# Office Win Windows MySQL Negotiations Network Strategic planning Skills NET, APM, Agile, API, Apple, budget, business development, C, C++, Catalog, CD, content, client, Databases, Delivery, designing, disaster recovery, Drupal, ecommerce, features, Finance, gateway, Hiring, UX, HTML, PHP, IT Management, Java, JavaScript, Linux, Director, Managing, market, C#, Office, win, Windows, MySQL, negotiations, Network, Networks, Objective-C, Oracle, Payment Processing, Postgres, pricing, problem resolution, coding, Programming, Project Management, Project Planning, quality, QA, Relationship management, sales, SCRUM, SDLC, Software Developers, Software Engineering, SQL Server, Strategy, strategic, Swift, TV, underwriting, unique, Vendor management, Video, web sites

BANKING

SENIOR CUSTOMER SERVICE ADVOCATE Professional Profile Over ten years of management and customers services skills in retail and call center environment. Expert computing and technology skills in multiple software applications. Qualifications Leadership Sales Writing Communications Customer Service Training Counseling Client Support Multitasking Professional Microsoft Office Relevant Experience Increased client engagement in all Active Health products and services sales by 98%. each quarter. Experience Senior Customer Service Advocate October 2010 to November 2016 Company Name － City , State Provides daily leadership to customer service staff. Identifies system and workflow improvements to enhance the team's efficiency. Handles telephone and written correspondence from varied sources. Explains customer/member specific plan of benefits along with member's responsibilities in accordance with contracted arrangements. Documents and tracks all member contacts, events, and outcomes via appropriate systems. Accesses information from a variety of systems and references including contracting and network system. Shift Supervisor August 2009 to October 2010 Company Name － City , State Completed day to day operation of the store such as overseeing staff. Responded to customer inquiries and complaints. Directed and supervised employees engaged in sales, inventory-taking, Reconciling cash receipts, or in performing services for customers. Monitored sales activities to ensure that customers receive satisfactory service and quality goods. Assigned employees to specific duties. Manager of Parts Sales December 2008 to July 2010 Company Name － City , State Resolved customer complaints regarding services, products, or personnel. Monitored sales staff performance to ensure that goals are met. Conferred with company officials to develop methods and procedures to Increased sales, expand markets, and promote business. Determined replacement parts required, according to inspections of old parts, Examined returned parts for defects, and exchange defective parts or refunded money. Sales Consultant October 2007 to June 2009 Company Name － City , State •Assessed nutritional needs, diet restrictions and current health plans to develop and implement dietary-care plans and provide nutritional counseling. •Consulted with physicians and health care personnel to determine nutritional needs and diet restrictions of patient or client. •Counseled individuals and groups on basic rules of good nutrition, healthy eating habits and nutrition monitoring to improve their quality of life. •Developed curriculum and prepare manuals, visual aids, course outlines and other materials used in teaching. Recovery Specialist January 2007 to January 2008 Company Name － City , State Received payments and post amounts paid to customer accounts. Located and monitored overdue accounts, using computers and a variety of automated systems. Recorded information about financial status of customers and status of collection efforts. Located and notified customers of delinquent accounts by Advised customers of necessary actions and strategies for debt repayment. Skilled in persuading customers to pay amounts due on credit accounts, damaged claims, or non-payable checks, or to return merchandise. Branch Manager January 2006 to January 2007 Company Name － City , State Supervised all daily operations of the branch which included: hiring, firing and maintaining of personnel, staff training, and schedules. Established and maintain relationships with individuals and businesses. Examined, evaluated, and processed loan applications. Reviewed collection reports to determine the status of collections and the amounts of outstanding balances. Responded to all customer complaints and resolved any problems. Ensured the highest level of customer service. Branch Manager January 2006 to January 2007 Company Name － City , State Supervised all daily operations of the branch which included: hiring, firing and maintaining of personnel, staff training, and schedules. Established and maintain relationships with individuals and businesses. Examined, evaluated, and processed loan applications. Reviewed collection reports to determine the status of collections and the amounts of outstanding balances. Responded to all customer complaints and resolved any problems. Ensured the highest level of customer service. Sr Appeal & Complaints Analysts November 2016 to Current Company Name － City , State Review, research and respond to complaints within the required time frame established by the better business bureau.Review, research and respond to regulatory complaints including CFPB, state attorney General office and other regulatory agencies. Ensure received complaints are documented and recorded on the appropriate spreadsheets. Provide weekly analyst identifying trends by type, state and client. Validate and verify complaints and answered in timely fashion with the appropriate responses. Identify high risk or problematic complaints and notify Compliance Management team. Complete call reviews, determine if any disciplinary action should be taken. Provide coordination for compliance and regulatory related projects. Effectively communicate levels of risk to specific departments. Ability to advise senior management on any regulatory charges that may affect risk and provide recommendations to mitigate the potential risk. Coordinate with Legal team to ensure aware of potential cross over between complaints and ADLs or lawsuits. Collaborate with Compliance Management Team to ensure that the entire company is aware of compliance requirements and issues.  Support the Director of Compliance, VP of Compliance and Chief Compliance Officer in their roles and daily task.  ​ ​ ​ Education Bachelor's Degree : Business Administration , May, 2013 Strayer University － City , State , USA MBA : Health Services Administration , 2016 Strayer University － City , State , United States Skills basic, benefits, cash receipts, counseling, credit, client, customer service, staff training, financial, firing, hiring, inventory, leadership, materials, exchange, money, network, personnel, quality, Reconciling, sales, teaching, telephone, workflow, written

ADVOCATE

PRESCHOOL TEACHER Summary Enthusiastic Preschool Teacher talented at teaching visual art, music and theater. Engages children with diverse and enjoyable activities involving theatrical play, musical instruments and hands-on learning.  Experience August 2015 to Current Company Name City , State Preschool Teacher Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play. Attend to children's basic needs by feeding them, dressing them, and changing their diapers. Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills. Establish and enforce rules for behavior, and procedures for maintaining order. Read books to entire classes or to small groups. Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. September 2014 to August 2015 Company Name City , State Opening Coordinator Make daily decisions to ensure product quality, store cleanliness, and other Company standards are met. Understand cost control procedures, financial accounting, inventory levels, and labor management. Monitor shift profitability. Know, understand, and execute proper cash handling and safe procedures. Set up shift board and personnel positioning. Responsible for receiving deliveries and following all security procedures. Ensure birthday parties are set up and that appropriate personnel are scheduled and assigned to assist the party; evaluate birthday surveys & results. Supervise Cast Members. February 2014 to November 2014 Company Name City , State Site Aide Responsible for assisting the Site Supervisor and/or Assistant Site Supervisor in. planning, preparing, implementing, and supervising activities for the children. Education 2013 Middletown High School City , State High School Diploma Brookdale Community College City , State Associate of Arts : Early Childhood Education Early Childhood Education Skills cash handling, cost control, critical thinking, financial accounting, inventory levels, lesson planning, personnel, positioning, quality, receiving, supervising, surveys, teaching, tutoring

TEACHER

FINANCIAL SALES CONSULTANT Professional Summary Articulate Project Manager driven to succeed. Strategic planning and client relationship management expert. Core Qualifications Written Communications, Media Relation, Planning, Secondary Research, Promoting, Marketing, Public Relation, Event Coordination , Typing (70wpm), Campaign Management,Press Kit Construction, Copy Editing, New Media, NMLS certified Interests Phi Beta Sigma Fraternity, Inc. Alpha Chapter, Social Chair and Fundraising Co-Chair;Youth Activism Leader; NCCJ Lead for Diversity Counselor, Landlord over rental properties Skills Team mediation, Budget Management, Delegation expert with a focus on results and team growth Additional Information Experience Financial Sales Consultant , 10/2013 － Current Company Name － City , State Conducted analysis to address customer service score issue which led to an overall increase of Gallup score from a 4.2 to 4.93 in 3 months .Responsible for basic bank operations such as teller transactions as well as the opening of new accounts in order to hit regional goals Monitored multiple databases to keep track of product usage amongst all new clients which led to team awareness and knowledge of what products were not used by clients Gained the title of Strategic Promotional Captain, due to the creation of stellar promotional campaigns that allowed the branch to see higher numbers of accounts opened as compared to the last year Responsible and successful at opening atleast 20 accounts, 4 booked credit cards and 3 qualified investment leads on a monthly basis Developed relationships with clients that were successful enough to have them take part in our PNC Investment sector, which resulted in 1.25 million dollars of new investable funds Passed NMLS licensing test which allows a person to broker loans and mortgages as needed by clients Organized and executed a successful branch outreach event which garnered 72 new accounts over a holiday weekend Co-Owner/Financial Liaison , 04/2011 － Current Company Name － City , State • Responsible for contacting investors and presenting farm production reports • Develop and maintain organization system for average quarterly production growth • Manage financial records pertaining to accounts receivable and accounts payables • Successfully led key projects which resulted in the garnering of new business partners • Responsible for a yearly week long visit of the property to best understand the state of the farm, employees, and any new needs that may have occurred • Developed sustainability action plan to insure the longevity of the business's relationship with it's clients, employees, and immediate community; this plan included weekly health screenings of employees as well as daily meetings with ground staffs to further the awareness of the ebola outbreak Management Trainee/Office Manager , 02/2011 － 07/2012 Company Name － City , State Prior to my employment the office had gone 9 months without receiving a satisfactory customer service score, but since being employed the office has seen a 7 month streak of above satisfactory customer service scores. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies in record keeping Personally responsible for increasing average price per rental from $27.04 to $29.32. Personally responsible for increasing revenue per car from $769.32 in 2011 to $910.32 in 2012 upon 5 month review Managed a small car prep team and led my region in car cleanliness and customer approval score Responsible for educating renters on car safety and the importance of limiting financial risk by showing them the importance and benefits of Enterprise coverage Led weekly regional conference calls in which goals, promotions, Night Auditor , 09/2009 － 07/2009 Company Name － City , State • Corrected and organized the total daily revenue for the Hotel Rouge which on average exceeded $25,000 in revenue • Performed all nightly maintenance and hospitality functions for hotel patrons, with services including but not limited to room service, special room set ups, and valet services • Setup daily morning refreshment area for all guests which included a continental breakfast and mimosas • Developed a Lincoln towncar team which had routine pickup and drop offs for the hotel guests, thus limiting wait times and improving customer service Auditor (Intern) , 06/2009 － 08/2009 Company Name － City , State Reviewed and audited budgets for over 70 public schools in the as a representative auditor for the state of N.J.; these budgets included the purchasing of refrigerators, textbooks, school supplies, health and fitness posters, fitness gear for students, heating and cooling systems and normal monthly safety needs Approved and ensured the workplace conditions of student used facilities based upon state guidelines Recorded and reported all schools who failed the state standard for budget compliance agreement and was allowed to shut down school summer programs as seen fit Developed action plans and goal set for all schools who failed according to State guidelines; these action plans included repair dates and proper repair materials, documented proof of purchase for all items used to pass inspection and program licensing renewals Education 2009 Howard University － City , State , USA BBA Marketing Professional Affiliations

AGRICULTURE

COMBAT MARKSMANSHIP TRAINER/ PRIMARY MARKSMANSHIP INSTRUCTOR Summary Weapons and Tactics Instructor Highlights Effective team leader Small arms weapons specialist Firearms safety training Trained in defensive tactics Valid  South Carolina  driver's license Supply and logistics planning Secret Security Clearance Trained in emergency response Accomplishments Personally responsible for over $ 500,000.00 of command equipment with no deficiencies, losses or damages. Received Global War on Terrorism Service Medal. Formally commended by the Inspector General for superb supervisory actions and management. Formally commended by Marine Corps Association & Foundation for superior accomplishments while enrolled in Combat Marksmanship Trainers Course. Formally commended by the Commanding Officer of Marine Corps Tactics & Operations Group for outstanding performance while serving as Response Cell Non-Commissioned Officer in Charge. Experience June 2015 to August 2016 Company Name City , State Combat Marksmanship Trainer/ Primary Marksmanship Instructor Instructed over 2,000 Marines in all phases of the Marine Corps Marksmanship Program on the qualification and re qualification on small arms ranges. Additionally, assisted in the operation of 35 firing ranges. June 2015 to July 2016 Company Name City , State Assistant Martial Arts Instructor Assisted four Martial Arts Instructors with the training of over 200 Marines and Sailors in the Marine Corps Martial Arts Program by planning and executing Combat Conditioning (Physical Fitness Training). Conducted remediation training with students who required extra attention until they met the requirements to successfully obtain their next belt. Teaching the Marine Corps Martial Arts Program in the absence of the Instructor. September 2014 to June 2015 Company Name City , State Combat Marksmanship Coach Analyzed difficulties of over 3,000 shooters during dry and live fire exercises in all phases of the Marine Corps Marksmanship Program during qualification. Additionally, assisted in the operation of 56 firing ranges. October 2015 to October 2015 Company Name City , State Response Cell Non-Commissioned Oficer Organized the set-up of a large scale amphibious assault landing training exercise/ simulation involving several adjacent Marine Crops units. Trained 50 Marines to use combat simulation programs and to effectively support adjacent units involved in the exercise. Supervised and assisted Marines with daily tasks and execution of the amphibious landing followed on by a ground assault. Greater details of duties and training evolution are classified. Education 2016 Marine Corps University; Distance Learning City , State Terrorism Awareness - Leading Marines - Pistol Marksmanship - Infantry Squad Leader: Weapons and Fire Support - Inspection and Repair of the M9 Pistol- The Marine Rifleman: Combat Skills Personal Information U.S. Citizen Veteran Interests Lacrosse, Rugby, and Educating People on Firearms Skills Arts, Basic, SC, firing, Inspection, Instructor, Microsoft Office Programs, Weapons, next, Security Clearance, simulation, Teaching, Trainer

ARTS

CERTIFIED FITNESS TRAINER Professional Summary Energetic knowledgeable Fitness Professional with 10 years of experience creating and implementing fitness programs designed to accommodate a client's needs and requirements. Results oriented Fitness Professional with a passion for designing programs that improve fitness, increase stamina, develop a sense of well being as well as healthy lifestyle. Ability to motivate and inspire clients regardless of fitness level or experience while encouraging them to make habits that are life changing. Core Qualifications Extensive experience developing High energy and passion for building wellness programming, including group relationships with members. exercise,personal training, weight loss ISSA Personal Trainer Certification. classes and youth fitness. Specialist in Fitness Nutrition. Hands-on experience providing exercise CPR and AED Certified. prescription for post cardiac rehab and YMCA Healthy Back Instructor. physical therapy patients. Strong leadership skills in fitness operations . Accomplishments Launched a unique $8M YMCA/Hospital collaboration from the ground floor. Developed North Carolinas first XRKade Interactive Fitness Zone leading to national recognition. Doubled sales within the first 60 days. Led efforts to increase membership from 1,500 to 2,700. 80 % closing percentage leading our club 3 consecutive months. Collaborated with ASU HEPELS Department to seek $1M in federal funding to fight obesity Designed YMCA Corporate Wellness Challenge securing sponsorship/participation from 10 major companies. Experience Certified Fitness Trainer July 2013 to October 2015 Company Name - City , State Lead and manage department operations. Deliver exceptional customer experience by being a friendly, available, customer focused, excited team member. Provide technical support based on in-depth product knowledge to other associates and customers on all exercise/fitness merchandise. Drive sales through community involvement by building relationships with health organizations and hospitals. Consistently promote company programs including warranty sales, scorecard, private label credit card, etc. Personal Trainer & Lead Fitness Consultant November 2014 to September 2015 Company Name - City , State Built clientèle base by providing customized fitness programs including proper nutrition, cardiovascular exercise, resistance training to help members achieve their fitness goals. Promoted and sold memberships to potential members. Generated sales leads through walk-ins, TI's and promotions. Conducted appointments with members including assessments, nutritional counseling, instruction on proper form of exercises. Consult with members to define needs and formulate appropriate solutions to achieve desired fitness goals. Determined members' current physical status based on personal health and physical history. Designed individual exercise program consistent with the members' personal fitness and exercise goals. Fitness Manager, Personal Training Sales Manager September 2011 to June 2013 Company Name - City , State Oversaw the day-to-day operations doubling sales within first 60 days through staff training/coaching, superior member service and relations as well as high standards for facility maintenance and cleanliness. Hired, trained and supervised group exercise, personal training and membership sales team. Provided one-on-one personal training session for all new members. Generated interest and promoted sales for the Personal Training Program. Created goal specific exercise plans with both short and long term member goals. Worked to get more customers into the club and constantly expand the number of members. Fitness Consultant January 2011 to September 2011 Company Name - City , State Provided exceptional customer service for 24-hour "judgment free" 6,000 member fitness facility. Responsible for membership sales, tours, phone inquiries, facility cleanliness and management as well communicating policies in a positive manner. Worked independently utilizing strong judgment and decision making skills while providing encouragement and motivation to all members. Creativity and flexibility were put to the test as this position worked single handedly manning the operation at night. Health and Wellness Director May 2007 to March 2010 Company Name - City , State Delivered exceptional member service and programs for 1300 households. Hired, trained and supervised group exercise, personal training, wellness, and membership team members. Developed $800,000 budget as well as creating a marketing plan and promotional materials. Designed and delivered maintenance programs for Cardiac Rehab and Physical Therapy graduates. Provided fitness assessments, health risk appraisal and one-on-one personal training. Developed "Positive Attitude" Weight Loss Program for significantly overweight participants. Implemented and delivered YMCA Healthy Back Program. Established Membership Retention and Recruitment "Best Practices." Partnered with ASU to study physical exertion levels with XRKADE vs.traditional activity among elementary students. Created and promoted Total Health Program offering nutrition and wellness in collaboration with area health care providers. Education Bachelor of Science Degree : Recreation Management Marketing Appalachian State University - City , State Recreation Management Marketing Skills budget, coaching, counseling, Creativity, credit, customer service, decision making, staff training, facility maintenance, instruction, marketing plan, Physical Therapy, policies, promotional materials, Recruitment, sales, technical support, phone

FITNESS

INVESTMENT BANKING SUMMER ANALYST Summary of Skills Microsoft Office, public speaking, proficient in Spanish Professional Experience 07/2015 Investment Banking Summer Analyst Company Name － State Built discounted cash flow and leveraged buyout financial models to obtain implied valuations of TMT companies Presented a case study on Evertec, a payments processing company, including potential M&A opportunities to senior members of TMT group Select Transaction Experience Sale of Ascensus, Inc. to Genstar Capital and Aquiline Capital Partners Aided in creation of Investor Presentation materials and due diligence Potential sale of large media company to sponsors groups for ~$3 billion Assisted in financial modeling for levered transaction Prepared comparable company analysis examining precedent transactions and similar opportunities Potential global expansion of private, U.S. based sports entertainment company Created pitch presentation for client meetings Compiled extensive market research and provided broad analysis on emerging trends in global sports and media industries. 07/2014 Intern Company Name － State Evaluated prospective equity investments for the team. Analyzed potential asset allocation scenarios for high net worth clients. 07/2013 Intern Company Name － State Generated leads of potential high net worth clients on both a corporate and private level. Aided in evaluating financial reports and constructing portfolio changes. Education May 2016 Financial Accounting, Microeconomics, Macroeconomics, Inside Hedge Funds, Urban Economics, Multivariable Calculus, Creative Entrepreneurship : Psychology Economics Markets and Management Duke University － City , State Psychology Economics Markets and Management Graduated Cum Laude 3.8 Dean's List: Spring 2013, Fall 2013, Spring 2015, Fall 2015, Spring 2016 *GMAT Score: 740 Fall 2014 Universitat Autónoma de Barcelona － City Spain Strategic Behavior in Business, Cross Cultural Management, Business Ethics, Intercultural Interactions June 2012 Rye Country Day School － State 4.35 SAT: Math: 800, Critical Reading: 720, Writing 730 Interests Sigma Nu Fraternity, Philanthropy Chair and Inaugural Honor Board Member 2013 - 2016 Oversaw over 1,000 total service hours volunteering and over $5,500 donated to local charities Spearheaded inaugural Cameron Classic Tournament, cultivating long-term relationships with Duke University Hospital and The Monday Life Implemented internal accountability mechanism into chapter operations Face Your Challenges, President 2012 - 2016 Encouraged college students to speak openly and fostered positive mental health Organized fundraising events and mental health workshops Raised over $2,000 to organizations combating depression Autism Speaks, Volunteer 2006 - Present Assisted autistic children to better communication skills and functional independence Team leader for annual NY-Presbyterian Autism Walk Skills Calculus, cash flow, client, clients, due diligence, Economics, equity, financial, Financial Accounting, financial modeling, financial reports, Funds, investments, market research, materials, Math, meetings, Microsoft Office, public speaking, Reading, SAT, proficient in Spanish, Strategic Additional Information LEADERSHIP AND EXTRACURRICULAR ACTIVITIES Sigma Nu Fraternity, Philanthropy Chair and Inaugural Honor Board Member 2013 - 2016 Oversaw over 1,000 total service hours volunteering and over $5,500 donated to local charities Spearheaded inaugural Cameron Classic Tournament, cultivating long-term relationships with Duke University Hospital and The Monday Life Implemented internal accountability mechanism into chapter operations Face Your Challenges, President 2012 - 2016 Encouraged college students to speak openly and fostered positive mental health Organized fundraising events and mental health workshops Raised over $2,000 to organizations combating depression Autism Speaks, Volunteer 2006 - Present Assisted autistic children to better communication skills and functional independence Team leader for annual NY-Presbyterian Autism Walk Interests: NFL Draft, Golf, Airbnb, and reading on a broad variety of topics

BANKING

EMBROIDERY MACHINE OPERATOR Summary To find employment with a good reputable company with a chance to advance to the best of my abilities and job skills. Skills Customer Service Cashier Pharmacy Sales Associate Embroidery machine operator Sewing machine operator Telephone/ fax mahcines Filing/ office skills Skills Customer Service: at JC Penney, Goodies, Medisav Pharmacy, Wal-Mart Pharmacy , and The Pharmacy of  Pocola. Sales Assiocate : at JC Penney, Goodies, Medisav Pharmacy, Wal-Mart Pharmacy , and The Pharmacy of Pocola. Office Skills: Telephone, Fax machine, Filing, Copier, Customer Service. Advanced problem-solving, great people skills, and great organizational skills. Experience 01/2014 to Current Embroidery machine operator Company Name － City , State Embroider shirts, jackets, hats, and others items as needed. Meet incoming customers and provide immediate assistance. Completed purchases with cash, credit, and debit payment methods. Answered incoming telephone calls with professional and knowledgeable repsonses. Provided expert product and service information. 2001 to 1-28-2014 I was a stay at home mom. 09/1999 to 02/2001 Office Administrator/Pharmacy Technician in training/ Sales Associate Company Name － City , State Completed purchases with cash, credit and debit payment methods. Office worker - in charge of all office duties including computer skills, telephone skills, faxing, medical billing, customer account billing, filing, insurance claims, and customer care. Pharmacy tech trainee- helped fill prescriptions, Met incoming customers and provided immediate assistance. and customer service. Listened to customer needs and preferences to provide accurate advice. Increased purchase totals by recommending additional items. Organized items in visually appealing manner. Answered incoming telephone calls with professional and knowledgeable responses. Created attractive displays. 03/1998 to 09/1999 Pharmacy Technician in training/ Sales Associate Company Name － City , State Increased purchase totals by recommending additional items. Pharmacy Tech trainee- helped filled prescriptions, customer service. Met incoming customers and provided immediate assistance. Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Answered incoming telephone calls with professional and knowledgeable responses. 02/1996 to 03/1998 Sales associate Company Name － City , State Met incoming customers and provided immediate assistance. Retrieved alternate items and sizes on request. Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Increased purchase totals by recommending additional items. Organized items in visually appealing manner. Worked flexible schedule to accommodate changing customer levels. Answered incoming telephone calls with professional and knowledgeable responses. ​ 03/1995 to 08/1995 Sales Associate Company Name － City , State sales, cash register. Met incoming customers and provided immediate assistance. Retrieved alternate items and sizes on request. Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Increased purchase totals by recommending additional items. Reviewed purchases for fraudulent activities. Worked flexible schedule to accommodate changing customer levels. Organized items in visually appealing manner. Answered incoming telephone calls with professional and knowledgeable responses. Provided expert product and service information. 06/1994 to 03/1995 Sewing Machine Operator Company Name － City , State  Sewing machine operator - Made hunting gear and dog collars for Nite Lite. 10/1992 to 06/1994 Assembly Line Worker Company Name － City , State assembly of wood drawers, book cases, roll top desks, and other wood products. 04/1991 to 10/1992 Sewing Macine Operator Company Name － City , State worked on a tacking machine making camping stool covers, plus worked where ever needed to to fill empty places, as needed. 08/1995 to 02/1996 Sales Floor Associate Company Name － City , State Met incoming customers and provided immediate assistance. Retrieved alternate items and sizes on request. Listened to customer needs and preferences to provide accurate advice. Increased purchase totals by recommending additional items. Worked flexible schedule to accommodate changing customer levels. Created attractive displays. Provided expert product and service information. ​ Education and Training 1988 High School Diploma Pocola High School － City , State , LeFlore

APPAREL

ASSISTANT STORE MANAGER Core Strengths Visual retail experience in fashion and design Experience in store remodel, store reopening, store transition Stamina to engage in frequent lifting Ability to interpret a variety of diagrams Microsoft Office, MS Word, MS PowerPoint, MS Excel, MS Publisher, MS Outlook Adobe Photoshop, Karat, CAD, Easy Weave, Easy Knit, Color Reduce and Clean Fashion Illustration, Flat Pattern Design Work Experience 10/2010 to Current Assistant Store Manager Company Name － City , State Coached team to increase sales to a 2.4% growth over last year. Analyzed sales daily to develop daily goals for the store and associates. Prepared monthly scorecard for TM visit resulting in a average score of 95. Focused on Bailey's mission to be the friendliest store in the mall increasing store's conversion 25% over last year to 26.6% for the year. Created training to bring awareness of additional categories. Lived the core values set by the Bailey's. 10/2010 to 10/2013 Assistant Store Manager Company Name － City , State Drives for positive results through effective coaching and reacting to the needs of the business. Builds and develops high performing teams by setting challenging goals and holding associates accountable. Consistently maintains and grow a personal base through the use of client books. Implements the monthly VMG to make sure the store is visually appealing and help build upts. Prepare, directs, and participates in weekly management meetings. Positively and consistently demonstrates a neat, professional, and fashionable image. Performs all other duties and responsibilities as directed by the SM, DSM, and RSM. 04/2008 to 10/2010 Assistant Store Manager Company Name － City , State Ensure Making Women Feel Beautiful is the top priority at all time. Understands and demonstrates Chico's FAS, Inc Values with both customers and team. Maintains constant and timely communication with the SM. Prepares weekly and monthly communication for recap with the SM. Able to perform all functions in the Guiding Principles for Stores (GPS) and MARS Principles for Stores (MPS). Encourage and coaches the store associates in developing their retail skills. 02/2007 to 04/2008 Department Manager Company Name － City , State Efficiently manage everyday activities including daily maintenance and inter-department projects. Implement all key impact statements, monthly and seasonal merchandise, according to standards, with primary goal of projecting the store as best in the defined market. Rotate merchandise to create fresh statements based on sale promotions and new inventory within point of purchase categories. Schedule associates with corporation set labor hours to ensure all department needs are efficiently met. Conduct preliminary interviews in absence of Training Supervisor. Assist with training new associates from performing basic transactions to core recovery standards. Provide excellent customer in a timely manner often acting on customer dissatisfaction in absence of store manager. Tracked daily diamond inventory including checking in new diamond and other fine jewelry inventory. 11/2005 to 01/2007 Department Manager Company Name － City , State 09/2002 to 11/2005 Visual Merchandising Specialist/Retail Sales Company Name － City , State Coordinate effective interior displays that are sensitive to customer and market needs, ensuring company fashion trends are implemented. Implement seasonal set/sell planners with strong focus on wall and aisle statements with critical attention to trends and color direction. Assist Visual Manager in implementing and executing effective and compelling visual presentation and merchandising of store. Assist Visual Manager in merchandise changes, planogram layouts, overall maintenance of visual displays in the store. Update and maintain store visuals according to corporate standards. Plan floor moves, fixture placement, and other visual display placement, arrange displays and fixtures on the selling floor. Oversee placement of all merchandise and fixtures in the house wares and children's departments. Guide customers through the gift registration process based upon their specific wants. Educational Background December 2002 Bachelor of Science : Textile Products Design University of North Carolina at Greensboro － City , State Textile Products Design 3.4 Skills Adobe Photoshop, basic, CAD, coaching, Color, conversion, client, direction, Fashion, focus, GPS, Illustration, image, inventory, market, MARS, meetings, merchandising, MS Excel, Microsoft Office, MS Outlook, MS PowerPoint, MS Publisher, MS Word, neat, retail, selling, sales, store manager, Supervisor, visual displays, visual display

APPAREL

ENGINEERING SUPERVISOR Executive Summary Dedicated engineer with excellent technical, analytical and communication skills demonstrated by 9 years of experience. Team-oriented Electrical Engineer with over four years experience designing, developing and testing electronic products. Forward-thinking Electrical Engineer with hands-on experience performing quality troubleshooting, electronics system, and plumbing. Perform general repairs on all floor covering, upholstery, welding, and fabrication. Maintain a property wide clean and safe work area. Troubleshoot and repair mechanical equipment ranging from heating, ventilation and air conditioning equipment, fan coils, chillers, pumps, boilers, and cooling towers. Receive and respond to maintenance calls in the hotel and casino from guests and other departments. Core Qualifications Training program implementation Project management Drilling engineering Building commissioning experience A highly motivated and energetic personality. Ability to take initiative and exhibit flexibility. Excellent customer service skills. Interpersonal communication skills Demonstrated organizational/planning skills Adaptability Ability to translate technical specifications Have interpersonal skills to deal effectively with all business contacts. Professional Experience Engineering Supervisor 11/2014 to Current Company Name City , State Assist management indirect oversight of department daily operation. Ensures effective communication between the Facilities Director and all other supervisors of the Engineering Department. Performs all other duties as assigned by the Facilities Director. Ensures that quality services and controls conform to established standards. Quickly assesses problems or situations and takes the proper corrective action without hesitation, and makes prompt and just decisions. Engineering Assistance Supervisor 06/2005 to 05/2014 Company Name City , State Managed team of 21 of professionals. Utilize reporting tools to analyze and monitor status of project and individual work efforts. Collaborate with all departments and engineering teams to continuously manage trade-offs between scope, resources and time during the project/task durations. Perform all duties as deemed necessary for the success of the department. Ability to communicate with employees and other Department Heads. Previous experience using industrial hand tools, power tools, testing, and monitoring equipment. Sky Cap 09/2001 to 05/2005 Company Name City , State Confirmed that appropriate changes were made to resolve customers' problems.Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Education High School Diploma 12 El Dorado High School City , State , USA Skills Leadership Development Program Hands On Training: Electrical, Pluming, Painting, Full Finish, Wall Paper Management Training, Team Builder, Outlook Training, Excel Training, Hotsos Training, Stratton Warren "MMS"

ENGINEERING

SENIOR ACCOUNTANT Summary Experienced Senior Corporate Accountant dedicated to accounting and financial excellence, seeking to utilize skills and in-depth expertise in Accounting (GAAP), General Ledger Reconciliation, Variance Analysis, Financial Reporting, Team Management and Process Improvement to help achieve your company's goals. Highlights Microsoft Excel expert - Pivot Tables, V-Lookups, Formulas Access Database Queries & data mining Proficient in Microsoft Office, MS Word, Outlook, PowerPoint SharePoint PeopleSoft knowledge - Queries & data mining Oracle InfoLease for Lease and Financial Accounting CITConnect Research Internet Accounting, Finance and Tax Research - Lexis-Nexis, CCH & RIA Tax Research STAT- FSI Track Ultra Tax IMAGE Scanner - Asset Manager -10-key; Printers & Scanners; general office tools QuickBooks Account reconciliation expert Financial statement analysis Working Knowledge of GAAP guidelines and Sarbanes-Oxley Recordkeeping expert Highly analytical & Detail Oriented Analytical reasoning Complex problem solving Solution-oriented Strong organizational skills Superior research skills Effective time management Thrives under pressure Independent worker Flexible and Valued team player General ledger accounting Public and private accounting General and tax accounting Education MBA : Business Administration, Accounting & Finance , 2001 University of North Florida － City , State , USA BBA - Accounting, CPA qualified candidate BBA - Finance, CFP qualified candidate Experience Senior Accountant September 2011 to November 2014 Company Name － City , State •Special Project: Clear aged variances from Fixed Maintenance & Prepaid Maintenance GL Accounts Starting in January 2014 reduced leasing contract variances for Fixed Pass-Through and Prepaid Maintenance accounts Worked with Project Manager and Financial Adjustments to clear aged variances Resulted in the development of the new process and GAO Variance Tool for tracking variances for Maintenance and other GL accounts by Financial Adjustments •Since taking over the Fixed Maintenance Recs in Oct. 2012: Researched and found causes of variances from 2006, 2007, 2008, 2009, 2010 and 2011 Worked with Financial Adjustments/ Funding to facilitate the review and clearance of issues Reduced specific large Vendor credits owed from over ($35,700.00) to $0 Reduced Payables on HOLD from over $96,000.00 to $0.00 Decreased the contract variances caused by incorrect dispositions over 365 days with balances from Over ($163,000.00) down to less than ($25,000.00) in balances from 2006-2011 Reduced overall outstanding aging variances aged under 60 days in the Bank Holding Company GL from over ($302,000.00) to less than ($900.00) and in the Bank GL from over ($111,000.00) to under $ 25.00 aged under 60 days (to be clawed back). Cleaned up and streamlined the Fixed Maintenance recs and procedures Exposed a flaw in the Funding process where Voided checks and failed ACH's were not routinely monitored and re-issued, and the process of monitoring Payments on HOLD to Dealers that owed CIT money, resulting in the new API process for setting up payables in a separate account from all GL accounts to track all payables, liabilities and receivables. •Special Project: Worked 3 months on a “Fire Project” for Corporate Accounting - Sales Tax Project with Corporate Sales Tax group to help streamline backlogged sales tax reports for filing. •Reviewed, analyzed and Reconciled Fixed Maintenance Receivable and Payable accounts; Prepaid Maintenance Payables, Receivables & Unearned Income accounts; Managed Net Investment accounts; Escheatment Accounts; Property Tax Reserve Accounts; Sales Tax Receivable, Sales Tax Payable, and Reserved Value Insurance accounts for Bank Holding Company and Bank. •Ensured balances were valid and appropriate supporting documentation exists in accordance with US GAAP and the company's procedures; Researched and cleared variances; collected and maintained documentation. •Reviewed, Analyzed, Reconciled and Cleared variances in a timely manner for all assigned accounts for Bank Holding Company and Bank for US and Mexico Business Units. •Prepared various reports for and worked with other department management and staff; worked with internal and external auditors and others to obtain and provide information •Responsible for month-end, quarter-end and year-end journal entries for General Ledger accounts for assigned accounts and uploaded journal entries for Corporate Finance GL accounts. •Reviewed, documented and updated existing processes and procedures; Created new procedures for new accounts/processes Established and implemented improvements to new and existing policies and procedures •Outstanding work ethic - possess high level of integrity - maintain absolute confidentiality •Results oriented – proven ability to handle multiple tasks and priorities •Communicated effectively with diverse staff at all levels of the organization •Proficient in Excel- Pivot Tables, V-Lookups, Formulas, Access Database Queries, Word, Outlook, PowerPoint, SharePoint, PeopleSoft, Oracle Corporate Tax Analyst January 2011 to November 2010 Company Name － City , State •Established excel spreadsheet project for Texas Unclaimed Property Penalty & Interest Assessment of over $1.7 million; determined dollar amount of unclaimed property reported per company, per branch and per representative; wrote 11 letters to Texas state controller to request penalty and interest abatement waivers due to economic conditions; received all waivers approved; saved the company over $1.7 million •Enabled the Unclaimed Property group to get all reports completed and sent out 2 weeks earlier than the previous year; Finalized (and submitted for approval) over 1000 California, Illinois, and Texas annual unclaimed property refund requests (the majority of all the requests for 2010); Contributed to the preparation and submission of from 750 to 1000 of the 50+ states 2010 Unclaimed Property Reports; •Reviewed, analyzed and reconciled 7 multi-million dollar trust accounts to the penny and numerous Operations G/L accounts; Consistently received grade of “A” from Treasury Department; Oracle; STAT; FSI Track; IMAGE Scanner; Asset Manager •Researched and documented issues as assigned; Q & A of documents to scan & scanned documents; Utilized various tax and legal research tools, i.e. CCH and Lexis-Nexis; Reviewed and coordinated refund requests and supporting documentation; Multi-state Unclaimed Property issues. Staff Accountant September 2009 to December 2009 Company Name － City , State •Public accounting; Accounting, Tax and Auditing Services; Compilations and Reviews •Tax preparation – individual 1040, 1120,1120S, K-1; 1065; federal and state; 940, 941, payroll tax; UCT-6 monthly state sales tax •Payroll tax and sales tax calculations, deposits, return preparation and e-filing for 12 business clients; •Monthly, quarterly and year-end bank reconciliation for 12 business clients and 3 trust accounts; G/L entries and adjustments and Financial Statement preparation •Bookkeeping, payroll, bill paying and check writing for the PA's trust accounts and several clients Financial Advisor November 2003 to September 2009 Company Name － City , State Series 7 & 66 Licenses, Life, Health & Variable Annuities License MBA, CRPC, CFP candidate, CPA candidate •Financial planning; comprehensive and target planning; asset allocation and investment selection and sales; 401k rollovers; retirement planning; wealth management; investment management; portfolio management; protection planning - life insurance, disability insurance, long term care insurance, health and HSA insurance; education planning; small business financial and retirement planning; estate planning issues; trust account management Skills Microsoft Excel expert - Pivot Tables, V-Lookups, Formulas Access Database Queries & data mining Proficient in Microsoft Office, MS Word, Outlook, PowerPoint PeopleSoft use & knowledge - Queries & data mining Oracle experience SharePoint use experience InfoLease for Lease and Financial Accounting & CITConnect Research Internet Accounting, Finance and Tax Research - Lexis-Nexis, CCH & RIA Tax Research - STAT- FSI Track - Ultra Tax - IMAGE Scanner - Asset Manager -10-key; Printers & Scanners; general office tools - QuickBooks

ACCOUNTANT

SENIOR TECHNICAL DESIGNER Summary Product Developer/Technical Designer with strengths in apparel, handbags and jewelry. I have an extensive knowledge of materials, manufacturing and quality assurance. Dynamic product engineer highly skilled in creative problem solving with exceptional collaborative and interpersonal skills, who illustrates sophisticated expertise in a variety of innovative approaches, to design, prototype and test creative products, services and experiences. I thrive working within a team environment and I have extensive experience working in partnership with domestic and international teams. Skills Adobe CS6 Adobe Illustrator Flex PLM Grovesite WebPDM Microsoft Word Excel Optitex Garment specs and sketches Fit Assessment Product Development Technical Direction, Line and Product Review Flat Pattern Making and Corrections Garment Construction Draping Accomplishments Events and Networking Pillar Lead on the LGBTA Business Council. Participant in BullseyeCrowd: an innovation execution platform to develop a place where anyone at Target can share their ideas and get access to the resources to turn their ideas into reality.to provide new market potential for Target. Experience Senior Technical Designer 03/2017 to Current Company Name City , State Senior Technical Designer 11/2013 to 02/2016 Company Name City , State Responsible for product creation and communication from design hand-off to production for SWAT TD for Children's apparel as well as Women's Jewelry and Handbags intermittently as needed. Tech pack creation and revision throughout the product development process, meeting calendar dates and communicating with agents and manufacturers. Creation of samples from a sketch while maintaining the integrity of the design concept. Provide technical solution support relevant to design. Ensure products are engineered to cost standards and negotiated through order placement. Provide technical direction, internally and externally, on corrective actions needed to bring samples to brand standards. Utilize written comments, sketches or photos as needed to communicate. Share information cross divisionally to ensure continuous implementation of best practices. Execute placement of adopted styles in accordance with the sourcing strategy. Responsible for calendar creation and managing milestone dates to achieve on-time delivery. Establish strong collaborative relationships with cross-functional divisional teams. Manage work in progress, tracking and reporting for product development. Identify efficiencies within my brand/category to support CTM initiative. Creation of product standards as well as Good, Better, Best costing grids for product categories that I have owned. Manage team of 2 - Associate Technical Designer and Product Development Coordinator. Assisted direct reports in career development as well as technical development at a product category level. Technical Designer II 06/2011 to 11/2013 Company Name City , State Responsible for product creation and communication from design hand-off to production for Shaun White Boys Apparel and Girls and Boys Accessories. Tech pack creation and revision throughout the product development process, meeting calendar dates and communicating with agents and manufacturers. Creation of samples from a sketch while maintaining the integrity of the design concept. Provide technical solution support relevant to design. Ensure products are engineered to cost standards and negotiate through order placement. Execute placement of adopted styles in accordance with the sourcing strategy. Responsible for calendar milestone dates to achieve on-time delivery. Establish strong collaborative relationships with cross-functional divisional teams. Manage work in progress, tracking and reporting for product development. Creation of product standards for product categories that I have owned. Technical Designer I 03/2009 to 06/2011 Company Name City , State Responsible for product creation and communication from design hand-off to production for Girls Woven Bottoms and Outerwear categories. Tech pack creation and revision throughout the product development process, meeting calendar dates and communicating with agents and manufacturers. Creation of samples from a sketch while maintaining the integrity of the design concept. Provide technical solution support relevant to design. Execute placement of adopted styles in accordance with the sourcing strategy. Responsible for calendar milestone dates to achieve on-time delivery. Establish strong collaborative relationships with cross-functional divisional teams. Associate Technical Designer 02/2006 to 03/2009 Company Name City , State Worked on graphic tees for all Abercrombie brand product categories. Worked independently in Illustrator and PLM systems to create high quality tech packs and comments at all fit stages. Measured and evaluated samples for fit sessions to ensure on-body standards were met. Collaborated with merchant and design teams to create and distribute tech packs to vendor partners. Critically reviewed samples for issues and worked with vendor partners to establish production friendly constructions. Manipulated garments in fit sessions to reflect style direction based on design and merchant feedback. Adjusted and made pattern corrections based on garment updates coming out of fit sessions. Applied grading to patterns and evaluated graded nests for production to ensure visual and fit accuracy between all sizes. Education and Training BACHELOR OF SCIENCE : BUSINESS University of Central Missouri City , State , USA BUSINESS Skills Adobe, Adobe Illustrator, balance, concept, costing, delivery, Direction, functional, graphic, Illustrator, managing, market, Excel, Microsoft Word, PLM, Product Development, develop product, progress, quality, Quality Assurance, reporting, sketching, sourcing strategy, strategy, tops, written

DESIGNER

INFORMATION TECHNOLOGY PROVISIONING TECHNICIAN Career Overview Process driven, goal oriented, Information Security Leader with 5 years of IT and security experience. A self-motivated Governance manager that is adept at analyzing and remediating threat vectors on an enterprise level. Bolsters corporate strategy, enhances daily security operations and delivers improved and optimized business protection, while leading a geographically diverse team adept at problem solving and risk analysis. Audit and Control Establishment Immediate Value Offered Technical Acumen Maximize technology investment, effectively implement IT business strategy, drive innovation, improve business processes, expand service & technical STRATEGIC PLANNING & ENABLEMENT capabilities and maximize multi-million dollar cost savings Qualifications BUSINESS PROCESS IMPROVEMENTS Partner with teams to create efficient cross-functional processes by eliminating CONTRACT NEGOTIATIONS COST SAVINGS INITIATIVES AD, DNS, TCP/IP, Microsoft Exchange, Rapid7 Vulnerability Assessment Platform, Firewall, IDS/IPS, Web Filter/Proxy, Mail Accomplishments Influential change agent focused on renewing quality initiatives for complex IT IT SOX GOVERNANCE & COMPLIANCE Outstanding Mentoring skills, adept at coaching junior and senior personnel, portfolios while collaborating cross-functionally and interdepartmentally increasing growth and confidence among team members FINANCIAL POLICIES & FORECASTING PROJECT Deployment & REPORTING PROJECT SCOPE AND SCHEDULING Provide ongoing management of Information Security practices, specifications, and architecture design facilitating continuous organizational improvement Security INFRASTRUCTURE IT ANALYTICS & ORIENTATION Progressive experience with managing enterprise security initiatives and culture and the development of appropriate audit procedures, policies, managing IT SOX governance & compliance to build a risk-based security escalation paths, tracking, documentation, and a highly trained team proficient Management Experience in enforcing key SOX requirements throughout the enterprise PROGRAM MANAGEMENT CROSS FUNCTIONAL COLLABORATION coupled with enterprise policy creation and negotiation acumen Possess comprehensive technical background and management experience RESOURCES UTILIZATION TRAINING & DEVELOPMENT Ensure business continuity and manage technology risks through information CHANGE MANAGEMENT assurance scoping, raising security awareness, bolstering systems, deploying. Work Experience 08/2013 to 11/2013 Company Name － State McAfee EEPC). Worked with multiple departments and executive teams to ensure a timely and complete roll-out of product. Served as a technical lead and a tier 2 escalation resource for multiple applications and operating systems. Support included Windows (XP and 7), Linux (Red Hat), and Mac (OSX). Administration, troubleshooting, reclamation, and issuance of RSA soft and hard tokens. Served as main escalation point for de-synchronization issues and hardware-based troubles. Led the executive support team which provided "white-glove" support for director level and above Active Directory administration ranging from SSO integration to forest creation, to simple user administration. Identified,. Information Technology Provisioning Technician , 10/2012 to 08/2013 Company Name － City , State researched and resolved AD issues relating to advanced administration and GPO creation. Provided remote and local support to an employee base of over 7000 employees, contractors, and consultants. Resolved complex hardware and software issues, and served as tier 2 and 3 support when needed. Utilized multiple ticketing systems to track customer issues, including Numara Footprints and Kayako Provisioned, troubleshot, and repaired laptops, desktops, MiFi's, and corporate cellular phones Managed the network operations center, which serviced upwards of 100 clients over multiple geographic locations with. Information Technology Consultant , 12/2011 to 02/2013 Company Name － City , State varying degrees of service contracts, in significantly diverse environments. Utilization of N-Central monitoring and patch management platform to audit and report on customer compliance and software usage statistics to prepare and present recommendations to increase security and productivity of the business Architected, implemented, and documented various Exchange and Active Directory deployments within each customer's individual ecosystem, and tracked utilization statistics to increase revenue for the operations center. Company Name － City , State Responsible for Enterprise Information Security and Architecture, Risk Management and Compliance, understanding business Information Security & Compliance Manager SolarCity, SAN MATEO, CA November 2013 - PRESENT issues and concerns, determining business and security requirements, designing architecture and applying Security Technologies to mitigate risk and ensure compliance with SolarCity policies and standards. Implementation and administration of forensic imaging enterprise solution. Utilized to conduct covert and overt collection and analysis of at-risk employees Creation and maintenance of IT SOX identified by our Legal team. Governance and Compliance program Outstanding mentoring skills, adept at coaching junior and senior personnel, increasing growth and confidence among team members. deployment of Vulnerability Assessment Concept-to-completion driver for the platform Interdepartmental mediator focused on converting identified risks, divergent - programming and non-compliant applications and software into enterprise- level solutions complete with policy guidance and remediation measures Vendor assessment, negotiation and then implementation of an upgraded security Managed Information Security projects, including planning and development of platform including firewall, proxy, new processes and technologies in areas of intrusion detection and response, category-based filter and VPN management of vulnerability assessment practices, and vpn authentication. Reduced the total cost of ownership for our Anti-Virus system by streamlining the Identified technical/mobility improvements to physical security designs, Author and maintain all Information deployment and administration processes providing a risk-based methodology, increased incident management landscape Technology, and Information Security and reduced operational expenditure policies for the enterprise Administered and coordinated the conversion of existing whole disk encryption platform (Symantec PGP) to new platform. Education and Training Associates of Arts and Sciences (AAS) : Business Administration Software Technology Business Administration Software Technology Associates of Arts (AA) : Information Technology Heald College Information Technology Associate of Applied Sciences (AAS) : Network Security Heald College Network Security Comptia A Certification Comptia Security Certification Skills A Certification, Active Directory, AD, Anti-Virus, BUSINESS PROCESS, coaching, Compliance Manager, CA, hardware, Concept, CONTRACT NEGOTIATIONS, contracts, conversion, encryption, clients, designing, desktops, Disaster Recovery, DNS, Firewall, functional, Gateway, IDS, imaging, Information Security, laptops, Legal, Linux, Mac, director, McAfee, mediator, mentoring, Exchange, Microsoft Exchange, Mail, Windows (XP, negotiation, Enterprise, network, Networking, operating systems, personnel, policies, processes, programming, Proxy, Red Hat, RELATIONSHIP BUILDING, Risk Management, SAN, statistics, Symantec, TCP/IP, Technical Trainer, phones, troubleshooting, VPN, Author

INFORMATION-TECHNOLOGY

IT DIRECTOR Accomplishments CXA- 206-1 | Citrix XenApp 6.5 Basic Administration; IT Security Essentials; Spiceworks 101: Foundations & Lab Introduction to SQL Military UA Army, Ukraine Senior Sergeant. Experience IT Director August 2015 to Current Company Name － City , State Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost effective information processing and communication technologies. Manage IT department operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources Operational Management Where necessary, reengineer applications support to ensure it aligns with business processes, tactical planning, and strategic vision. Define and communicate project milestones, service level agreements, and resource allocation to executive team, department leads, support staff, and end users. Develop and review budgets for and from IT department divisions and ensure they comply with stated goals, guidelines, and objectives. Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements. Benchmark, analyze report on, and make recommendations for the improvement of the IT infrastructure and IT systems. Develop bid requirements for all hardware and software upgrades, reviews submitted bids for compliance with stated requirements, and makes the appropriate award. Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware and software based on department needs. Develop business case justifications and cost/benefit analyses for IT spending and initiatives. Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts. Oversee provision of end user services, including help desk and technical support services. Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision. Oversee negotiation and administration of vendor, outsourcer, and service agreements. Business Application Specialist August 2013 to August 2015 Company Name － City , State Support major components of distributed business applications: Pivotal CRM, Sage MAS100/200, MoveTrack, EMC, Crystal Reporting, Scribe, Salesforce PaaS Improve standards and techniques used to provide security in client/server environment Diagram components at each tier of client/server environment for Disaster Recovery Create and maintain product and training documentation Conduct technology and application training assessments to ensure staff preparation Provide field application support and respond to technical inquiries, Coordinate with Project Team resources for timely delivery , implementation of support tasks Investigate options and ways to improve products and services Lead tech for application implementation, development, testing, and enhancements Conduct Data Analysis, Mapping, Extraction, Conversion and Migration Performance monitoring, analysis and bottleneck detection for Microsoft SQL Databases. Information Technology Specialist February 2011 to August 2013 Company Name － City , State Completive experience of VMware vSphere environment: Install, Configure, Manage Provide expertise and support for Citrix Infrastructure, XenApp, Access Gateway and NetScaler Perform support and administrative tasks pertaining to end-user environment Manage backups and restores using EMC Avamar and Arkeia backup solution Adjust DHCP DNS and Internet Protocol settings to access the network and the Internet Deploy and support Microsoft Exchange 2007/2010, and Office365 Administer the installation and support for all enterprise hardware, software, and applications Maintain network, firewalls, Windows/Linux servers/computer system security to ensure optimal performance Train users on the proper use of hardware and software Respond to and resolve technical issues in a timely matter Administrate and maintain Mitel 5000 IP PBX and MultiTech FaxFinder faxing system Maintain “how-to” documentation for resolving network, phone, and mobile issues Oversee multi-function printer/copier configurations and network connectivity Utilize Help Desk management tools to create and resolve end-user support tickets. Information Technology Specialist I October 2010 to January 2011 Company Name － City , State Information Technology Specialist I Experience in imaging machines using Norton Ghost, Macrium Reflect, Acronis, FOG, Clonezilla Hands-on resolution at the desktop level, including installing, configuring and upgrading software, systems and applications Utilize Microsoft Management Console to administrate computers and user accounts Define security policies for user and computers compliance Adhere to “best practices" when administrating user password controls and management Upgrade standalone servers to roles of domain controllers using Active Directory tools Manage Active Directory based user, security and group membership accounts Maintain campus-wide Intranet, LAN, and Wi-Fi hardware Organize physical cabling of computer server rooms and infrastructure Provide policies and procedures training and information to scholars and staff Develop, document, and maintain hardware inventory processes for 2 campuses. Network Assistant February 2010 to July 2010 Company Name － City , State Work-study Assess network performance Set up and observe network system recommends, upgrades, or improvements Support development of technical standards and application uses Resolve network problems and offer technical assistance to users. General Manager July 2004 to January 2006 Company Name － City , State Trained and coordinated 25 office personnel Provided supervision; supported and motivated employees Organized maintenance features, inventory control and ordered necessary materials Formulated daily sales reports Participated in development of company advertisement. Education Associate of Applied Science : Network Administration , 2010 Hennepin Technical College － City , State Network Administration &ndash Applied Science AAS GPA: GPA: 3.71/4.0 GPA: 3.71/4.0 Business Management , 2006 IT Security Essentials - CertificateBuchach University of Business and Management － City , Ukraine Bachelor of Science : Elementary Teacher , 1999 Zaporizhzhya Pedagogical College － City , Ukraine Skills Active Directory, DHCP, DNS, WINS, GPO, backups, budgeting,  Citrix, XenApp, VMware, Hyper V, Dynamic CRM, Dynamic  GP, ERP, Crystal, Data Analysis, Databases,  Disaster Recovery, documentation, Financial Management, firewalls, imaging, inventory control,LAN, WAN, Linux, Microsoft Exchange, Office365, Office, Microsoft SQL, Windows, Migration, negotiating, enterprise, network,  PBX, printer, processes, procurement, improve products, project planning, project management, purchasing, Reporting, research, Sage, sales reports, servers, strategic plans, strategic planning, supervision, technical support, cloud, Azure

INFORMATION-TECHNOLOGY

EXECUTIVE CHEF Professional Summary Energetic culinary professional with a blend of creativity, passion for food and exceptional cooking skills. Works well as a dynamic leader in high-pressure settings.  A career that includes everything from small fast casual to high end dining and catering. Skills Creativity in menu planning and presentation Knowledgeable in Heart Healthy Cooking Safe and Healthy work atmospher HACCP Serv-Safe Certified Customer Service Focuses Passionate about cooking Forward Thinking Highly organized Excellent communicator Delegates Effectively Motivational Good sense of humor Team builder and Self-motivated Accounting, Budgeting, Forecasting, and P&L Proficient in MS Office including Word, Excel, Powerpoint, and Outlook. Implements effective systems Work History Executive Chef , 03/2014 to Current Company Name – City , State Accountable for every aspect of all Food and Beverage budgets. Responsible for ordering all china, glass, silverware, and all smallwares. Responsible for all kitchen training including recipe use, grill, sauté, fry, steam, garde manger, knife handling, equipment use, and Safety and Sanitation (Serv-Safe Certified). Monitored all ordering of food, constant developing of vendor relations, quality control on all food products, managed systems including daily check lists, cooler/freezer logs, HACCP logs, schedules, and weekly safety meetings with initial and continual employee training. Nearly all food produced in house to include pastries, bread, salad dressings, etc. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Managed kitchen staff of six by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Food Production Coordinator , 02/2013 to 03/2014 Company Name – City , State Minimized expenses by utilizing production logs, correct patient counts, and well-trained staff. Helped to redesign current cafeteria line and menu to include customer based concepts and ideas. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Verified proper portion sizes and consistently attained high food quality standards. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Executive Chef , 08/2009 to 09/2010 Company Name – City , State Manage all food production facilities to include a fine dining restaurant, bar and grill, banquets and conference kitchen, deli/coffee/pasty shop, family dining facility, beverage carts (food aspect only), and two concessions outlets on two golf courses. Accountable for every aspect of all Food and Beverage budgets. Responsible for ordering all china, glass, silverware, and all smallwares. Manage a staff of up to 40ppl including an executive sous-chef, 2 sous chefs, externs and hourly staff. Responsible for all kitchen training including recipe use, grill, sauté, fry, steam, garde manger, knife handling, equipment use, and Safety and Sanitation (Serv-Safe Certified). Monitored all ordering of food, constant developing of vendor relations, quality control on all food products, managed systems including daily check lists, cooler/freezer logs, HACCP logs, schedules, and weekly safety meetings with initial and continual employee training. Nearly all food produced in house to include pastries, salad dressings, stocks, etc. as well as breaking down steaks from primal cuts and whole fish and seafood. Regularly interacted with guests to obtain feedback on product quality and service levels. Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas. Executive Chef & General Manager of Food Venues , 12/2005 to 07/2009 Company Name – City , State Manage 11 facilities ranging from fine dining, to deli/coffee shop and a commissary/warehouse as well as banquets (mainly weddings (approximately 35 + every summer) and events ranging in size from 25 to 600 ppl) to include writing, developing, costing, and implementing menus. Accountable for every aspect of all Food and Beverage budgets. Accountable for ordering all china, glassware, silver, small wares, and kitchen equipment (and orchestrating its installation). Manage a staff of over 100ppl including a unit executive chef, sous chefs, up to 17 managers, externs and hourly staff. Responsible for all kitchen training including recipe use, grill, sauté, fry, steam, garde manger, knife handling, equipment use, and Safety and Sanitation (Serv-Safe Certified). Monitored all ordering of food, developed vendor relations, quality control on all food products, managed systems including daily check lists, cooler/freezer logs, HACCP logs, schedules, and weekly safety meetings with initial and continual employee training. Responsible for recruiting team members. Developed and implemented current externship program. Executive Sous Chef , 01/2004 to 07/2005 Company Name – City , State Completely redesigned and wrote the recipes for the current menu. Implemented a new safety and sanitation program including cooler/freezer logs, temperature logs, and HACCP logs in a facility where they had lapsed. Responsible for costing menus, inventory control, banquet functions, ordering, scheduling 12 employees, hiring, team member motivation, and instrumental in bringing in new business into the hotel by offering ice sculpting and specialty menus. Developed specialty menus for chef's tables and other special events (i.e. Holiday events). Taught cooking classes and did food demonstrations for select groups. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Maintained updated knowledge of local competition and restaurant industry trends. Sous Chef , 03/2003 to 12/2003 Company Name – City , State Developed tools such as prep lists and temperature logs to benefit employee organization. Responsible for employee scheduling and accountability to include up to 30 individuals. Established par levels and maintained proper food cost through purchasing and purveyor relations. Interacted with other managers and key employees to ensure adequate coverage, quality food and excellent service. Verified proper portion sizes and consistently attained high food quality standards. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Executive Chef , 10/2000 to 12/2002 Company Name – City , State Prepared annual budget by forecasting financial goals through cost controls and labor management to bring food costs down by 5 points within first three months. Created, developed and implemented an upscale cafeteria managing up to 5 free-standing properties including banquet and fine dining facilities. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Verified proper portion sizes and consistently attained high food quality standards. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Regularly interacted with guests to obtain feedback on product quality and service levels. Culinary Supervisor , 09/1999 to 09/2000 Company Name – City , State Assisted in developing menu creations and work assignments for kitchen staff for the restaurant, McGrath's, and banquet facilities. Scheduled and directed the culinary team to exceed industry standards to perform at optimum performance in creativity, preparation, cleanliness, and customer service. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Verified freshness of products upon delivery. Recommended menu items to the Executive Chef for new dish development, holidays, special events and promotions. Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies. Assistant General Manager , 06/1998 to 08/1999 Company Name – City , State Improved food cost by 6 % within 6 months. Responsible for all ordering and inventory controls. Developed a higher level of quality fare while maintaining food costs by negotiating with purveyors. Led shifts while personally preparing food items and executing requests based on required specifications. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Specialty Chef , 03/1996 to 08/1999 Company Name – City , State Redesigned menus implementing marketing strategies to broaden customer base and expanding guest service to the highest levels. Continually striving to meet and exceed industry safety standards, inventory control, profit margin, and customer service expectations through diligent and thorough training of culinary team. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Asst. Kitchen Manager , 07/1994 to 03/1996 Company Name – City , State Developed daily specials including entrees, soups, and appetizers. Directed culinary team in daily activities such as prep, mise en place, food safety, and plate presentation. Practiced safe food handling procedures at all times. Verified freshness of products upon delivery. Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes. Education Associate of Science : Culinary Arts , 2012 National Institute for Culinary Arts at Mountain State University - City , State Recieved TIPS Certification : Alcohol Awareness , 2003 Health Communications Inc - City , State Completed hospitality courses. : Club Management, Food Safety, Nutrition , 2001 Technical Vocational Institute - City , State Attained Serv-Safe Certification. Have maintained Serv-Safe certification since : 1 1995 Chippewa Valley Technical College - City , State Accomplishments Annual Scovie Awards.  Participated as a judge grading food entries from across the world for national and world recognition. 2003-2005 Thermador (On Behalf Of Freed Appliance Distributors) Tempe, AZ.  Demonstrated cooking techniques in a professional show kitchen located in The Great Outdoors (Chandler, AZ).  Took raw food product and instructed groups of customers on how to prepare various items using sponsored equipment.  Eventually allowing the customers to sample the finished product. Affiliations 2005-Present American Culinary Federation and World Association of Chefs Societies Charleston, WV Active Member Skills Accounting, Budgeting, budgets, budget, Cooking, Creativity, Customer Service, special events, financial, Forecasting, hiring, inventory, inventory control, Leadership, Team Builder, managing, marketing strategies, marketing, meetings, Excel, Outlook, PowerPoint, MS Word, negotiating, Communicator, profit, purchasing, quality, quality control, recruiting, Safety, scheduling, Self Motivated, tables, employee training, vendor relations

CHEF

PREMIUM CLUB CHEF Executive Profile Creative, desire for perfection, dedication to the profession and the art while at the same time effectively balance profitability.Twenty three years professional experience as a dynamic, resourceful and skilled Chef with a proven success record in many dynamic venues and assignments. Skill Highlights Food cost control specialist Special dietary needs expert Proven leadership skills Skillful kitchen staff trainer International culinary skills Strong customer relationship builder Core Accomplishments Consistently stayed under monthly controllable expense budget. Adjusted monthly menus to maximize use of seasonal local ingredients and delicacies. Drove food costs down by 23% by effectively improving inventory procedures and reducing spoilage levels. Created and explored new cuisines. Oversaw kitchen employee operations to ensure production levels and service standards were maintained. Professional Experience Premium Club Chef 01/2014 to Current Company Name City , State Directly responsible for food and labor costs, menu development, recipe creation and standardization of recipe production to ensure consistency. Promote positive public relations with guests. Oversee a fine dining venue that seats 300 offering an ala carte menu and a daily Chef's Table, an all-inclusive area with guest seating of 240 and a daily Chef's Table, a fast casual venue that seats 140, as well as the pastry department which supplies scratch made pastries for club level and all suites. Change menus daily for each outlet and pastry menu for each home stand. Responsible for all non-game day catered events and in-park game day events. Travel to other venues assisting in high profile events and play-off games. Oversaw 40 cooks and 2 Sous Chefs as part of overall back of the house operations. Pastry Chef 03/2013 to 01/2014 Company Name City , State Ensure brand quality, consistency and adherence to standards. Designed kitchen and set up pastry department operations. Developed menu and implement new items for home stands. Ensure that all pastries are consistently prepared and served according to the restaurants', outlets', and banquet facility portioning, and serving standards. Hired and trained staff of 9 to correct facility procedures, safety codes, proper recipes and baking techniques. Monitored food distribution, ensured meals were delivered to the correct recipients and that guidelines for special diets were followed. Pastry Chef 06/2012 to 03/2013 Company Name City , State Ordered and controlled inventory. Developed menu and implement daily specials. Introduced new and modified existing recipes. Responsible for all pastry and savory baked goods food costing. Consistently adhered to quality expectations and standards. Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events. Executive Chef 10/2009 to 09/2011 Company Name City , State In this organic vegetarian restaurant I have created seasonal menus with a heavy emphasis on vegan, gluten-free and living food items. Responsible for all pastry production for in- house and retail sale. Developed own methods and recipes to create tasty vegetarian/vegan cuisine. Developed variety of menu items catering to customers with food allergies and diet restrictions. Supervised and evaluated staff, implemented budgets, fore casted trends and negotiated prices with vendors. Held monthly cooking classes for the public. Executive Chef 09/2001 to 09/2003 Company Name City , State Created all menus, oversaw all savory and sweet food production and kitchen staff. Ordered and controlled food inventory. Oversaw 30 cooks and 2 Sous Chefs as part of overall back of the house operations. Hired and trained all kitchen staff and adhered to company budgets. Developed and held cooking, baking and candy making classes for the public. Executive Chef 06/1998 to 08/2001 Company Name City , State Ordered and controlled inventory. Developed weekly menus and implemented daily specials. Introduced new and modified existing recipes. Worked on all baked goods for retail sale which included wedding cakes, candies, savory pastries and other baked goods. Consistently adhered to quality expectations and standards. Hired and trained staff of 19 food preparation employees. Executive Pastry Chef 04/1991 to 05/1995 Company Name City , State Initially set up and coordinated all pastry department operations for the company managing four restaurants and a catering company on Pier 39. Supervised and evaluated staff, implemented budgets, fore casted trends and negotiated prices with vendors. Interacted with health inspectors and other regulators. Ordered and maintained inventory. Oversaw the distribution of product from central location. Education Associate of Occupational Studies : Culinary Arts 1991 The Culinary Institute of America City , State Culinary Arts Skills budgets, inventory, sophisticated seasonal menus, public relations, quality, motivated leader

CHEF

SALES ADVISOR Career Overview Motivated customer service specialist with over 30 years of retail experience in a fast-paced, team-based environment. Core Strengths Creative problem solver MS Windows proficient Quick learner Trusted key holder Exceptional communication skills Work Experience 01/2011 to Current Sales Advisor Company Name － City , State Prepare, present, and encourage sales of specific items: food- hot and cold; household items- air freshners, detergents, etc.; and appliances- coffee makers, soda machines, etc. Have successfully met and exceeded sales' goals. Have also 'Sold out' of featured products on occasion. Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. 01/2008 to 01/2009 Cardiac Care Assistant Company Name － City , State Performed pacemaker tests over the phone. Handled over forty calls per day. Helped patient and/or assisting agent to relax so that test could be conducted properly. Patients' ages and circumstances varied. Responsible to give proper instructions so that resulting test was adequate for final review by a doctor. 01/2003 to 01/2005 Analyst Company Name － City , State Instituted system to manage subscribers' accounts for receipt of eclectic journals. Did investigative work to locate publishers for delinquent shipments or missing issues. Researched subscribers' original orders to verify correct payment sent to and received by publisher. Educational Background 1974 Bachelors Degree : Biology Dillard University － City , State Biology Personal Information From 1986 to present I am engaged in a volunteer work that involves public contact, public speaking and extensive record keeping. I spend over 70 hours per month in this work, and interface with a variety of people from diverse backgrounds. Additional Information Additional Information: From 1986 to present I am engaged in a volunteer work that involves public contact, public speaking and extensive record keeping. I spend over 70 hours per month in this work, and interface with a variety of people from diverse backgrounds. Additional Information Personal Information From 1986 to present I am engaged in a volunteer work that involves public contact, public speaking and extensive record keeping. I spend over 70 hours per month in this work, and interface with a variety of people from diverse backgrounds. Additional Information Additional Information: From 1986 to present I am engaged in a volunteer work that involves public contact, public speaking and extensive record keeping. I spend over 70 hours per month in this work, and interface with a variety of people from diverse backgrounds. Skills communication skills, Creative problem solver, publisher, MS Windows, Quick learner, sales, phone

SALES

ELECTRONIC TECHNICIAN II Profile To acquire an electronic engineering position in an organization where my productive skills and experience will contribute to the success of that company. Committed, Motivated, Customer-service focused ,Forward-thinking Electronic Engineer with hand-on experience performing quality troubleshooting, electronics system design and development. Professional Experience 09/2011 to 12/2014 Electronic Technician II Company Name － City , State Job Summary : Builds, Troubleshoots, and maintains test and repair of manufacturing and inspection test equipment on C.O. telecommunications equipment down to electronic components parts level. Operates production test equipment. Monitors and performs calibration of test equipment and testers.Diagnose and repairs failed circuit boards and using a variety of diagnose tools including visual inspections. Collects data and interprets board failures.Train lower level Technicians.Troubleshoot, repairs, and maintains test equipment as needed. Diagnose and repairs failed circuit board using a variety of diagnostic tools 01/2005 to 01/2009 Construction Coordinator Company Name Prepares specifications and reports for construction projects and monitors the projects' status through completion. Exercise professional control and timely implementation and administration of limited scope capital projects. Assist in the preparation of contracts for consultants and contractors. Assure the corporation receives the best value for the lowest possible cost. Oversee the construction phase of assigned projects. Makes field inspections of residential, commercial, and other types of buildings and structures in all stages of construction. Daily inspections on overlay construction of multiple work orders, underground Fiber cable placement (Fios FTTP Fiber to the premise), & Fiber splicing Quality Assurance on Fiber Closures, color codes, Fiber Terminal counts, Cleanup, & organization inside the vault. Test Hub splice for Residual Impurities from the hub and throughout the distribution work order that can Block, Deflect, or Alter the path of light as it attempt to pass through the fiber core. Check Fiber Alignment on New mechanical fusion Splicing. Extensive print reading abilities. Local Manager Local Manager Verizon Communications 3704 3rd Ave Tampa, Florida Responsible for the daily monitoring of 10-20 Splicing technician for the Fiber To The Premise Splicing distribution work orders and Greenfield work orders in Tampa. The daily communication and coordination with the Single Service Providers to monitor work order progress, milestones and potential jeopardies. Work order package closing and documentation. 01/2000 to 01/2000 Company Name 3192-9L, 9T Manufactures: Charles Industries, DSL Loop Units- HRU, HTUC, HRU612, HRU412, HLU388 Adtran, Pair Gain, PGF 8 line Units- FRC753, PS213, FAU728, FLU712, FLC703 High Gain, AT&T, OTR-D - OC48, DDM-2000, MUX2400 Go Digital, NEC, Adtran -HDSL Education and Training 1 2005 Bachelor of Science : Information Systems Security, Information Systems 1 2003 Associates of Science : Computer and Electronic Engineering ISS ITT Technical Institute － City , State , US GPA: GPA: 0.850 GPA: 0.850 Affiliations Supply Petty Officer: In charge of distributing material and equipment for all personnel in the V1 Air Department, Conducted performance evaluations and made promotional recommendations of several enlisted personnel in V1 AIR Department. Member of the Crash and Salvage firefighting team during flight operations Certifications OTR Skills SECURITY, CLOSING, COLOR CODES, CONTRACTS, DOCUMENTATION, FIBER SPLICING, INSPECTIONS, PROGRESS, QUALITY ASSURANCE, SPLICING, VERIZON, DSL, AC, CIRCUITS, COMPONENT LEVEL REPAIR, DDL, SCHEMATIC, TELECOMMUNICATION, TELECOMMUNICATIONS, TELECOMMUNICATIONS EQUIPMENT, AVIATION, CLASS, COMPREHENSIVE LARGE ARRAY DATA STEWARDSHIP SYSTEM, DISPATCHER, OPERATIONS, PROMOTIONAL, SYSTEMS SECURITY, MICROSOFT WINDOWS, WINDOWS 95, WINDOWS 98, WINDOWS ME, DDM, HDSL, MICROSCOPE, MULTIMETERS, OC48, SOLDER, SOLDERING, EXCEL, FIREWALLS, POWERPOINT, RED HAT, WORD, ISS Military Experience 11/1996 to 11/2000 E-4 Company Name In charge of distributing material and equipment for all personnel in the V1 Air Department, Conducted performance evaluations and made promotional recommendations of several enlisted personnel in V1 AIR Department. Member of the Crash and Salvage firefighting team during flight operations. Responsible for moving, spotting, safety and launching all aircraft on the flight deck. Including instructing personnel in breaking down and tying down all aircrafts on the flight deck. Able to handle challenges, coordinated a variety of tasks in stressful and fast-paced environment Master at Arms: Security Patrolman, Dispatcher, Armored escort for government bank on board the USS George Washington. Patrolman in all Captains' (C.O) and Executive Officers' (X.O.I) Mast. Managed a crew of 40 subordinate enlisted. Delegated tasks to those enlisted on behavior probation. Collaborated with superior officers to oversee tasks and duties of personnel within Air and Security department. Point man on Security Attack Force Team and Special Forces Joint tasks onboard the USS George Washington.

CONSTRUCTION

SHOE DEPT. LEAD SUPERVISOR Accomplishments KELLERMEYER BERGENSONS SERVICES, M aumee, OH. Crew Member, Aug 2012 ­ Oct 2013 Service, clean, or supply restrooms. Gather and empty trash. Clean building floors by sweeping, mopping, scrubbing, or vacuuming. Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures. Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications. Notify managers concerning the need for major repairs or additions to building operating systems. Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees. Clean laboratory equipment, such as glassware or metal instruments, using solvents, brushes, rags, or power cleaning equipment. Dust furniture, walls, machines, or equipment. Clean and polish furniture and fixtures. 2140 n hollywood way #10071 burbank, California, 91510 8183362640 LOV3AT1STSIT3@YAHOO.COM. KELLERMEYER BERGENSONS SERVICES, M aumee, OH. Crew Member, Jan 2008 ­ Jul 2009 Service, clean, or supply restrooms. Gather and empty trash. Clean building floors by sweeping, mopping, scrubbing, or vacuuming. Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures. Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications. Notify managers concerning the need for major repairs or additions to building operating systems. Requisition supplies or equipment needed for cleaning and maintenance duties. Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees. Clean and polish furniture and fixtures. Dust furniture, walls, machines, or equipment. Experience 11/2013 to 12/2015 Shoe dept. lead supervisor Company Name － City , State Enforce safety and sanitation regulations. Direct and coordinate the activities of employees engaged in the production or processing of goods, such as inspectors, machine setters, and fabricators. Confer with other supervisors to coordinate operations and activities within or between departments. Plan and establish work schedules, assignments, and production sequences to meet production goals. Inspect materials, products, or equipment to detect defects or malfunctions. Observe work and monitor gauges, dials, and other indicators to ensure that operators conform to production or processing standards. Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers. Interpret specifications, blueprints, job orders, and company policies and procedures for workers. Keep records of employees' attendance and hours worked. Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and outputs. Maintain operations data, such as time, production, and cost records, and prepare management reports of production results. Determine standards, budgets, production goals, and rates, based on company policies, equipment and labor availability, and workloads. Confer with management or subordinates to resolve worker problems, complaints, or grievances. Recommend or implement measures to motivate employees and to improve production methods, equipment performance, product quality, or efficiency. Recommend or execute personnel actions, such as hiring, evaluations, and promotions. Calculate labor and equipment requirements and production specifications, using standard formulas. Plan and d evelop new products and production processes. 02/2007 to 07/2009 Cashier/Crew leader Company Name － City , State Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Sell tickets and other items to customers. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Calculate total payments received during a time period, and reconcile this with total sales. Supervise others and provide on - the -job training. Maintain food and equipment inventories, and keep inventory records. Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary. Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable. 11/2006 to 01/2007 Company Name Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Compute sales prices, total purchases and receive and process cash or credit payment. Answer questions regarding the store and its merchandise. Prepare sales slips or sales con tracts. Place special orders or call other stores to find desired items. Prepare merchandise for purchase or rental. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Inventory stock and requisition new stock. Ticket, arrange and display merchandise to promote sales. Exchange merchandise for customers and accept returns. 2140 n hollywood way #10071 burbank, California, 91510 8183362640 LOV3AT1STSIT3@YAHOO.COM Clean shelves, counters, and tables. Help customers try on or fit merchandise. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Bag or package purchases, and wrap gifts. Education Jun 2007 High SchoolDiploma State Work History Company Name Skills Art, blueprints, budgets, cash registers, charts, COM, Communication skills, Cooking, credit, Customer service, employee training, employee training, hiring, Inspect, Inventory, Issue receipts, Management skills, materials, Exchange, money, personnel, policies, processes, quality, Read, Retail sales, safety, sales, tables, type

APPAREL

GEEK SQUAD AGENT Professional Profile IT support specialist with experience across multiple disciplines including technical support, customer service, computer repair, and military service. I am hard working, willing to learn, team oriented, and comfortable working independently as well. Qualifications Windows / Mac / IOS / Android Technical Support Hardware & Software Maintenance User Training Malware Detection & Removal Customer Service Entry Level Active Directory & Ticketing Problem Solving & Research Experience Company Name August 2014 to October 2016 Geek Squad Agent City , State Provided technical support in person and over the phone. Performed hardware and software installation and repair. Refurbished and setup PCs and peripheral devices. Company Name January 2013 to January 2014 Shipping & Receiving Associate City , State Performed shipping and receiving of product. Assisted with inventory management. General logistics and warehouse duties. Company Name January 2009 to January 2012 Assembler/Shipping & Receiving Associate City , State Assembled and tested tanks according to specifications. Maintained inventory of tools and supplies. Performed shipping and receiving duties. Company Name January 2005 to January 2009 Aviation Electrician City , State Performed troubleshooting and maintenance of aircraft. Performed ground handling and marshalling of aircraft. Performed daily safe for flight inspections. Education Purdue University 2014 B.S : Computer & Information Technology City , State Computer & Information Technology Skills Active Directory, Hardware, Customer Service, inventory management, inventory, logistics, Mac, Windows, Problem Solving, receiving, Research, shipping, software installation, technical support, User Training, phone, troubleshooting

AVIATION

LEAD TEACHER Summary Solid background in special needs and early childhood education, with strong emphasis in children's development. Consistently exceed teaching goals and parents expectations. Experienced in assessing and evaluating individual needs to provide an enhanced learning experience. Skilled in developing and implementing strategies and procedures.Enthusiastic teacher who has earned trust and respect from students, colleagues and administration for 12+ years. Core Qualifications Excellent classroom management Active participation in [groups, plans, events] Teaching, tutoring and counseling Experience working special needs students Effectively work with parents Interactive teaching/learning Innovative lesson planning Classroom management Effective listening CPR/First-aid certified Goal Setting and Implementation Achievements Team Building and Leadership Created collaborative classroom experience through [process, initiative]. Lesson Planning: Introduced new learning methods to ensure total comprehension for all students. Developed new learning center for reading assistance. Education Strategies   Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory. Plan Development   Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate. Parent Communication   Regularly met with parents to discuss student issues and course weakness areas. Creative Lesson Planning   Motivated students to engage with course materials for History of WWII course by organizing a war veteran to come to class to speak about his personal experience. Professional Experience Lead Teacher Aug 2013 to Jun 2015 Company Name － City , State Manage children portfolio and progress using Teaching Strategies Gold Plan and execute daily lessons. Make in-home student referrals Maintain the comfort, safety and educational demeanor of the classroom environment. Supervise one assistant teacher's in the classroom. Plan and allocate work equally among the staff. Evaluate and test students for appropriate class placement. Head Teacher Jan 2003 to Aug 2013 Company Name － City , State Evaluate and test students for appropriate class placement. Translate CPSE evaluations to non-English speaking parents. Collaborate with school administrators and parents to develop student program plans to ensure successful outcomes. Conduct family conference to discuss student progress, needs and referrals Develop and enter daily observations, progress and attendance notes into school data base Plan and execute daily lessons Make in-home student referrals Maintain the comfort, safety and educational demeanor of the classroom environment. Supervise three assistant teachers in the classroom. Plan and allocate work equally among the staff. case manager Oct 2005 to May 2006 Company Name － City , State •Managed a caseload of over 18 at risk teenage and young adult females •Met with client's family members and drug counselors when substance abuse was issue in order to determine such activities and keep recidivism down. •Helped clients with school enrollment and verified attendance •Held weekly team conferences to discuss client court dates, progress and concern in order to prepare monthly court reports for legal staff and judges. •Provided case management services, escort, face to face services in community, communication with community providers, conducted site visits to shelter, residential and outpatient programs, and attending case conferences to engage and support participants in community treatment. •Addressed any ongoing legal and or personal issues our female population was dealing with. •Kept track of client progress via company database systems. •Set up random drug tests in collaboration with our Substance Unit for female participants abuse. •Directed any participant mental health concerns to our director. •Made referrals for participants to outpatient/inpatient drug treatments facilities •Act as advocate and liaison for participants in securing access to community services, income support and self help Assistant Teacher Jan 2001 to Jan 2003 Company Name － City , State Collaborated with classroom assistants and teachers in creating weekly classroom lesson plans on a bi-weekly basis. Evaluated and tested students for appropriate class placement. Reviewed daily progress notes before they were entered into the company's electronic system and edited them as needed. Responsible for ordering, receiving and distributing office and classroom supplies. Education and Training M.S , Education/ Special Education Early childhood 2006 Touro College － City , State A.S , Liberal arts 2000 Kingsborough Community College － City , State Liberal arts Bachelor of Science , Psychology College of Staten Island － City , State Certifications CPR and First Aid Community Involvement Recognition for planning and presenting at UNICEF conference. Skills bilingual speaking and reading fluently in English and Spanish, demonstrate your ability to work well with a team, handles details; coordinates and completes tasks,plans and arranges activities; multi tasks,writes clearly and concisely; listens attentively; openly expresses ideas,provides and asks for feedback, and cooperates and works well with others.

TEACHER

AVIATION MAINTAINER Professional Summary 6 years' experience as a Fast Food Cook/Assistant Manager.  2 years' experience as a Customer Service Representative in a Call Center.  1 year and 3 months experience as a Security Guard.  Multi-tasking Manager well-known for creating positive environments where employees can thrive and succeed. Detailed and well-aware of direct competitors and their strategies. Pursuing a new management role where hard work and dedication will be highly valued.   Results-oriented Store Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards.    Excellent communicator with 2 years in a demanding call center environment as a Customer Service Representative. Skills Typing Speed 50 Words per Minute * QuickBooks * Apple or Macintosh Computers * MS Outlook * Photoshop * MS PowerPoint * MS Excel * MS Word * Fork lift operation (cherry picker), and (Stand up forklift). Team leadership Team liaison Conflict resolution Data management Process implementation Self-motivated Risk management processes and analysis Staff development Timeline management Customer relations Deadline-oriented Staff training/development Efficient multi-tasker Customer service-oriented Goal attainment Relationship building Coaching and mentoring Customer service Effective leader Employee scheduling Work History Company Name Aviation Maintainer | City , State | August 2017 - April 2018 BCT certified.  trained as a leader and a specialist in the field of aviation maintaining. leadings squads or groups of 10-20. time management. accountability of records, and protection. Reduced overhead by taking on more responsibility with creative and administrative projects. Monitored and screened visitors to verify accessibility to inter-office personnel. Answered and managed incoming and outgoing calls while recording accurate messages. Company Name Warehouse-Selector | City , State | April 2016 - August 2017 Forklift (stand-up) and cherry picker operator. Analyzed departmental documents for appropriate distribution and filing. Achieved [revenue or departmental objective]  by [actions taken] . Picked up incoming stock and delivered materials to designated locations. Picked products for specific routes according to pick sheets. Estimated weights, heights and centers of balance to make precise placements. Divided cargo received by account Number and intended location. Maintained accurate stock records and schedules. Company Name Security Guard | City , State | August 2015 - April 2016 Foot patrol/ Grounds access guard. Control and protect personnel flow on grounds of residents and report hourly activity. patrol every hour on the hour or 15 to 30 minute increments. Responded to calls in both routine and emergency situations. Collected and organized all surveillance data and information to protect client possessions and workspaces. Detected and apprehended any unauthorized personnel. Directed guests around the building and answered questions regarding accessibility. Monitored building access and identified all officials and employees before authorizing their entrance. Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises. Delivered accurate verbal and written reports to company personnel. Noted and followed up on any unusual behavior. Company Name Door attendant | City , State | February 2015 - August 2015 Accept all donations and assist with brining donations and assist with moving items for customers to and from vehicles. Shared best practices for sales and customer service with other team members to help improve the store's efficiency. Asked open-ended questions to assess customer needs. Answered product questions with up-to-date knowledge of sales and store promotions. Built long-term customer relationships and advised customers on purchases and promotions. Welcomed customers into the store and helped them locate items. Determined customer needs by asking relevant questions and listening actively to the responses. Recommended alternative items if product was out of stock. Greeted customers in a timely fashion, while quickly determining their needs. Cleaned and organized the store, including the checkout desk and displays. Company Name Security Guard | City , State | March 2014 - February 2015 Corporate access control guard. Control all access with in the area required. Utilize all software for security via GE Security systems (camera system), Otis (elevator monitoring and control system). Report daily logs and Incident Reports. Patrol three times on every shift and check for all issues that may occur. Responded quickly and effectively to all security violations and duress alarms. Investigated all security and safety violations. Responded to calls in both routine and emergency situations. Enforced General Services Administration (GSA) policies by anticipating potential security breaches. Maintained accurate and detailed logs of all events that occurred during each shift. Unlocked rooms and suites for authorized contractors. Monitored building access and identified all officials and employees before authorizing their entrance. Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises. Company Name Customer Service Representative | City , State | April 2011 - March 2013 Interacted with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Took inbound calls for Comcast. Updated customers' information in the database. Helped drive sales goals and achieve monthly quotas. Created and maintained an organized database to develop promotional sales. Directed calls to appropriate individuals and departments. Politely assisted customers in person and via telephone. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Provided an elevated customer experience to generate a loyal clientèle. Asked open-ended questions to assess customer needs. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Learned, referenced and applied product knowledge information. Developed reputation as an efficient service provider with high levels of accuracy. Recommended alternative items if product was out of stock. Served as the main liaison between customers, management and sales team. Built long-term customer relationships and advised customers on purchases and promotions. Company Name Computer Technician | City , State | January 2010 - June 2010 Built and repaired computers consisting of internal and external repairs. Repaired printers if needed. Rebuilt shareware for computers to damage to be used and refurbishing hardware for computers unreliable. Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access. Collaborated with clients from concept through final delivery of product or service. Designed Sharepoint masterpage and page layouts, serving as company's main Sharepoint support for all technical complications. Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects. Monitored network performance and provided network performance statistical reports for both real-time and historical measurements. Company Name Shift Manager | City , State | May 2004 - June 2009 Managed the shift of ten to twenty-five staff. Opened and closed the restaurant. Cooked, served customers, cleaned the restaurant and stocked needed supplies. Completed schedules and reviewed the staff. Adhered to company standards and compliance requirements for operations and cleanliness of all areas. Managed schedules, accepted time off requests and found coverage when shifts were short. Tracked receipts, employee hours and inventory movements. Trained and mentored new employees to maximize team performance. Kept employees operating productively and working on task to meet business and customer needs. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Described product to customers and accurately explained details and care of merchandise. Shared best practices for sales and customer service with other team members to help improve the store's efficiency. Assisted customers with food selection, inquiries and order customization requests. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Supervised and directed all merchandise and shipment processing. Actively pursued personal learning and development opportunities. Alerted customers to upcoming sales events and promotions. Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation. Built long-term customer relationships and advised customers on purchases and promotions. Processed cash and credit payments rapidly and accurately. Participated in physical inventory counts every Opening and Closing of the store. Personal Information Driver's License Class C - Standard Driver's License Education High School Diploma West Orange Stark City , State | 2007 GED West Orange-Stark High School City , State | 2007 Skills Photoshop, Apple, cherry picker, hardware, database, forklift, Fork lift, Macintosh Computers, access, MS Excel, MS Outlook, MS PowerPoint, MS Word, personnel, camera, printers, QuickBooks, repairs, time management, Typing Speed Additional Information Driver's License Class C - Standard Driver's License

AVIATION

OWNER/OPERATOR Summary High-performing executive with in-depth knowledge of business operations at all levels. Proficient in sales, budgeting, and customer relations. General Manager of an elite gym. Responsible for sales goals, daily operations, member retention, hiring and developing staff. Client-focused Personal Trainer for over 22 years with an emphasis in human development and performance. Highlights Sales new/existing - Interpersonal and organizational skills Leadership/communication skills - Small business development Client account management - Commitment to quality and service Profit center development Core Accomplishments Business Development: Successfully started and grew a functional training facility to gross revenues of 325,000 annually. Developed into a general manager for leading fitness company responsible for annual budget $XXXM Hired and managed health and fitness professionals for multiple facilities. Marketed, built and maintained personal clientele base. Participated in community events and fundraisers. Traveled and competed as a professional fitness and physique athlete. Staff Development: Educated new hires on sales, budgets, fitness assessment, program design and equipment overview. Educated and enforced policies, procedures and responsibilities for each job position. Customer Service: Ensured superior customer service/retention by being reliable, professional and obtaining goals for clients. Able to handle customer service issues for leading fitness company and retain members/clients. Financial Management: Personally responsible for developing and achieving budgets. Responsible for entire staff achieving sales quotas on a daily, weekly and monthly basis. Monitoring vendor expenses for operations. Accomplishments Successfully started own business. Worked from an hourly employee to being General Manager of leading fitness company. IFBB professional fitness athlete. Experience 06/2006 to 08/2015 Owner/Operator Company Name － City , State Started and managed the premier functional training studio in Orange County, CA. Trained clients one-on-one to achieve health and fitness goals. 01/2002 to 06/2006 General Manager/Master Trainer Company Name － City , State Managed leading private personal training studio in Orange County, CA. 02/1997 to 10/2001 General Manger Company Name － City , State Developed within each department (group exercise, personal training, sales, operations). until promoted to upper management. Education 1996 Masters : Exercise Science Human Performance Emphasis University of Wisconsin － City , State Exercise Science Human Performance Emphasis 1994 Bachelors : Exercise Science University of Wisconsin － City , State Exercise Science Strength and Conditioning Emphasis Skills Sales & accountmanagement Budget development and achievement Interpersonal communication skills Client retention, customer service Leadership, organizational skills Comprehension of policies & procedures Business, self development, staff development Financial management, general manager 

FITNESS

Karla Lee Summary Results-focused people advocate with vast experience in Wealth Management and Deposit Financial Services. Targets growth through nurturing exemplary teams and focusing on a format of listening to our clients for best outcomes. Proactive leader experienced in deep internal and external partnerships for best client outcome. Skills Industry partnership development Team building Recruiting and hiring Process improvement Operations oversight Executive leadership Problem resolution Relationship building Data management Experience Regional Director of Banking and Wealth Mar 2018 to Dec 2020 Company Name － City , State Responsible for overall growth performance of strategic marketplace. Encouraged work environment conducive to development of high performing distinct teams by inspiring innovation and excellence in all CRM/Customer Engagement deliverables. Outcome: Had 3 diverse direct reports promoted to Managing Director roles in 2 years. Revitalized client engagement routines to include cultural/geographic relevance. Engaged NY based Portfolio Managers and analysts to host clients on rotating schedule Outcome: Advisor acumen and loyalty to the firm increased significantly (turnover decreased by 50%), Client retention and share of wallet increased. AUM grew by client added investments and referrals. The Bay Area had the highest deposit market share gain in the country in 2019 in excess of $10b, 2nd highest AUM growth (3 consecutive years over 20%). Aligned all Wealth Management efforts by different LOBs to include each other. Outcome (example). JP Morgan's Healthcare conference not only included our biggest institutional clients, but speakers were leveraged to host auxiliary sessions with Private Banking and Chase Private Clients. Chase Center suites were co-hosted by client affinities to create more engagement opportunities. Transformed departmental operations through aggressive process overhaul and attention to quality. Advisor and banker turnover reduced in half from 2018 to 2020. Northern CA Operations Executive Nov 2016 to Mar 2018 Company Name － City , State Responsible for profitability of the most elite marketplace in the Bank of America franchise; 350 Financial Centers with close to 3000 Associates. Led the Northern CA region (30 billion in deposits) through best in class Enterprise partnerships with Small Business, Home Loans and Merrill Edge investments. Outcome: Recognized by CEO for best in class performance. Initiated local monthly Client listening sessions aimed at bringing forward all enterprise capabilities. Focused particularly on the Silicon Valley client. Outcome: Advocated for change in ability to recast mortgages to accommodate large inflows of bonus cash. Partnered with credit card underwriting to accommodate a new to country deposit based credit solution ultimately being a factor in Apple having Bank of America as a preferred/only vendor on campus. Completed 60 Financial Center renovations to adhere to "Advice Center" model highlighting Merrill Edge capabilities. Included extraordinary external partnerships into specifications (Apple campus, UC Berkeley campus, Samsung technology in SF). Sales and Service Executive-West Coast Nov 2011 to Nov 2016 Company Name － City , State Responsible for the revenue growth of 40% of the consumer franchise. Significant work integrating Merrill Lynch into the client spectrum for Bank of America. Participated in first pilot hiring and scaling capabilities of the Merrill Edge organization. Outcome: Successful Boston based pilot was scaled nationwide, moved to Los Angeles to launch West Coast. Collaborated in SLAs based on client feedback for best outcome. Key executive for pilot bringing all specialized sales inside Financial Centers inclusive of Countrywide acquisition lending capabilities. Outcome: Best in class teams following CEOs scorecard accountabilities, best in class portfolio penetration. Motivated and encouraged team members to communicate more openly and constructively with each other as well as addressed the need to share local talent. Outcome: established leadership councils in all key cities to mitigate delivery escalations and establish cross LOB referral accountability. Education and Training MBA , School of Management Expected in May 2023 University of San Francisco － City , State Pacific Coast Banking School , Finance University of Washington － City , State Bachelor of Arts , Art History Toulouse Lautrec School of Art － City Accomplishments ALPFA (Association of Latino Professionals for America) mentor. San Francisco Times Most influential Woman in business 2020 (JP Morgan Chase) San Francisco Times Most influential Woman in business 2016 (Bank of America) Working Mother Magazine honoree 2011 (Bank of America) Certifications Series 7, 9, 10 and 66 Licenses CA Life & Health Insurance License Native Spanish Speaker

BANKING

BUSINESS DEVELOPMENT EXECUTIVE Summary Accomplished sales professional with 20 years of business development and account management experience in both the private and public sector; healthcare, education and government. Adept at managing intense demands of multiple existing customer accounts and cultivates strong customer relationships. Highlights Negotiation  Financial Analysis Detail Oriented  Strategic account development Relationship selling Teamwork Accomplishments Selected to the Staples NAC Green Team. Successfully grew account base to 14 new customers. Generated $3.5 million in new business acquisition. Recipient of BDE All Star award. Closed $700,000 in furniture for customer's new corporate headquarters. Experience 08/2012 to Current Business Development Executive Company Name － State Experience in delivering profitable, multi-year national and corporate contracts to companies with 400+ employees. Responsible for business-building and relationship-building expectations through long selling cycles with unique accounts. Lead entire sales process, price negotiation, final contract terms and implementation from inception to close of sale. Create and conduct unique marketing proposal presentations and RFP responses for all Staples industry business solution categories; supplies, facilities, technology, promotional, print, and furniture. Generate new sales opportunities through direct and telephone selling and emails. Leverage lead generation tools to increase profitability and product presence in the marketplace. Developed new customer base consisting of 14 accounts averaging $250,000 dollars in office supplies a year. 07/2007 to 07/2012 Account Manager Company Name － State Responsible for customer acquisition, retention and expansion. Established relationships providing healthcare solutions that fit accounts goals, objectives and GPO contract agreements. Administered all e-commerce training and development. 12/1991 to 12/1997 Account Executive Company Name － State Managed largest corporate accounts in seven states. Negotiated and executed marketing and advertising promotions. Met or exceeded all quotas throughout tenure and increased market share in accounts. 11/1987 to 12/1991 Sales Representative Company Name － State Effectively communicated and coordinated execution of the planogram with store management. Arranged items in favorable positions and areas of the store for optimal sales. Managed the purchasing process for the entire department. Education Bachelor of Science : Journalism and Mass Communications Kansas State University － City , State Public Relations and Marketing Skills Customer Relationship Management (CRM) software (Salesforce) Office 365 Healthcare: GPOs Government and Education: Consortiums

BUSINESS-DEVELOPMENT

ASSOCIATE, INVESTMENT BANKING OPERATIONS Highlights Proficient in Microsoft Office (Excel, PowerPoint, Word, Access), Minitab, Maple, Lingo, and HTML Applications Experience in SAP programs as well as Six Sigma Detail-oriented Analytical​ Troubleshooting and problem solving Superior communication, group dynamic, time management, organizational and leadership skills Experience Associate, Investment Banking Operations 07/2013 Company Name City , State Intern, Syndicated Loan Operations 06/2012 － 12/2012 Company Name City , State Responsible for performing maintenance on over 150 deals with over 1000 loans, including processing notices of loan activity, managing cash flows, and monitoring past dues and exceptions. Identified issues and partnered with the agent banks to define the root cause and implement a remediation plan. Prepared and distributed weekly status updates to the agent banks for several deals. Responsible for monthly checklist process, ensuring the integrity of month-end data. Intern, Derivatives Operations 12/2011 － 05/2012 Company Name City , State Responsible for updating and creating backend client contact details database to ensure efficient communication with clients for successful compliance with federal regulations. Prepared bi-monthly critical executive scorecard reports for senior management to ensure the corporation complied with federal confirmed-trade regulations. Improved efficiency of reporting through developing system enhancements, including macros generating business critical compliance reports for both equity and credit derivatives. Education 2013 Bachelor of Science : University of Delaware - Operations Management City , State Minor in Economics GPA: 3.978/4.0 Awards/Distinctions: Distinguished Operations Management Junior, Alpha Lambda Delta Honor Society, National Society of Collegiate Scholars, Dean's List (all semesters)

BANKING

PUBLIC RELATIONS CONSULTANT Summary Experienced public relations, sales and marketing professional with expertise in the technology, financial, consumer and healthcare industries. Highlights Global marketing Account management Direct marketing campaigns Public relations expert Quality leadership Multi Task Abilities Proven Sales Success Start-up background Deadline-driven Microsoft Office Suite expert Experience Public Relations Consultant June 2005 to January 2016 Company Name - City , State Managed PR programs for AccordSQA and GatherWorks. Secured inclusion of SmartScript and SmarteLoad in Dr.Dobbs and SD Times. Inside Sales Representative March 2008 to June 2008 Company Name - City , State Identified and called decision makers within targeted verticals, while educating prospects about key features and benefits of software; secured four qualified leads in first two weeks in position. Direct Sales Representative December 2007 to January 2008 Company Name - City , State Sold more than $8,800 in products in one month to more than 100 new accounts, while developing positive rapport and relationships with more than 800 new accounts in three territories. Confirmed two participants to a monthly Web training seminar. Developed campaign ideas for marketing, including initiative for promoting seminars; new sales support literature; and new product initiatives. Provided key feedback for streamlining processes for sales operations and efficiencies; mailings; and updating client contact information. Solicited key feedback from clients of interest to marketing, sales, business development. Account Manager January 2004 to May 2005 Company Name - City , State Lead PR strategy, client relations, and PR activities for AccuRev and Bowstreet. Identified and pursued new business for the agency. Increased AccuRev's budget by 150% and expanded Bowstreet's PR program to include a separate Partner PR component. Launched Bowstreet into a new vertical market, the travel and hospitality industry, positioning its new product, Syndication Factory, in the market. Secured key coverage for project work with deNovis' $22 million financing in the Wall Street Journal and VentureWire; and WiFiMed's move to Massachusetts, with front page technology business coverage in the Boston Business Journal. Marketing Communications Consultant November 2003 to December 2003 Company Name - City , State Directed public relations and marketing projects for global provider of economic research and consulting services. Leveraged industry news to secure inclusion in a Washington Post story for Global Insight's top energy economist. Program Manager January 2000 to January 2003 Company Name - City , State Managed communications programs for established and emerging companies at senior-level, boutique PR firm. Broadened and deepened relationships with local and national media and analyst communities. Wrote press releases, bylined articles, briefing documents. Determined messaging for positioning and repositioning clients. Redesigned website for ATV and created new presskit and marketing materials to complement updated image. Conducted national, consumer book launch for CenterWatch under 3-month deadline. Secured roles for ATV general partners at MIT Enterprise Forum, VentureOne, Toronto Venture Fair, IT Financing Forum. Launched several start ups including Veritas Medicine and Acurian; company financings; and launch of ATV Fund VII. Secured cover story about CEO of Acurian in top industry trade, PharmaVoice. Account Executive March 1998 to December 1999 Company Name - City , State Balanced activities for 3-6 accounts at global, technology public relations firm and worked closely with managers on strategy. Received company-wide recognition for excellence: '1 in 20' Award. Selected for Professional Development Team, New Business Team and Intern Leadership Team. Served as on-site manager at IDC and handled press inquiries for 500+ analysts. Booked 60 press attendees for IDC Directions '99 conferences in Boston and San Francisco. Orchestrated launch of start-up, carOrder.com, its position as an "e-dealer" and $100 million financing; secured coverage in Wall Street Journal. Turned potential crisis situation into opportunity for CEO to discuss company goals. Senior Advertising Sales Assistant September 1995 to March 1998 Company Name - City , State Assisted in selling advertising space for technology publications, PC Week (now eWeek) and Internet Computing. Education B.A : Spanish and Humanities , 1994 PROVIDENCE COLLEGE - City , State GPA: Cum Laude GPA: 3.5 Cum Laude, 3.5 GPA 1993 Centro de Lenguas Modernas - City , Spain Intense, semester-long study of Spanish language, culture and literature Languages Bilingual Spanish and English Interests Provided public relations strategy, consulting and support for non-profit organization, PoundHounds. Meals on Wheels Delivery Driver Skills Sales Software: Salesforce.com Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML

PUBLIC-RELATIONS

DIGITAL MARKETING MANAGER Career Focus Digital Marketing Manager Accomplished professional in digital marketing, digital project management, content management and migration, SEO, social media and web analytics. Identify, manage and implement web based solutions for a variety of online initiatives including multi-national/multi-lingual website development. Act as the technical lead in digital marketing decisions with the keen ability to keep projects moving forward in the face of obstacles. Effective vetting of technical specifications, industry research, vendor selection and management of internal and external resources. A strong ability to build rapport with peers and influence others along with building relationships with key decision makers. Manage offshore teams and responsible for re-engineering processes and implementing agile development methodologies. Core Strengths Web Marketing Strategy Development Web Analytics and Analysis Vendor & Contractor Management Project Management Team Building and Education E-Mail Marketing Business Needs Analysis Technical Proficiency Competitive Analysis Search Engine Optimization (SEO) External Agency Management Performance Management Search Engine Marketing (SEM) Cross-Functional Team Collaboration Resource Allocation Social Media Web Marketing Best Practices Content Management System Analysis Summary of Skills Web Graphic Design, Web User Interface Design, Multimedia Content Development, Coordination, Project Management, Web Savvy, Layout Skills and Internet Presence SEO Optimization, SEM, Social Media, Analytics, Link Building Strategy, Keyword Research MS Office, Adobe Photoshop, Dreamweaver, Illustrator, Flash and Acrobat Google Analytics, Siteimprove, WebTrends, Websidestory, Netsight HTML, XML, CSS and extensive experience with several CMS systems. Knowledge of JavaScript, Jquery, PHP and Ajax. MS Project and Visio (basic) Global marketing Media relations Professional Experience DIGITAL MARKETING MANAGER 12/2008 to Current Company Name City , State Coordinate and congruently oversee diverse projects and responsibilities, which involve: Research and industry knowledge and prioritization, content, design, informative architecture, user requirements, user experiences and site flow. Conceptualized, designed and instituted a website uplift. Directs and disperses a $1M budget, entailing: Scope, define, estimate and manage budgets for digital projects, including websites, search engine marketing and social media campaigns. Function as Art Director of visual and digital content surrounding external websites. Support the company objectives and promote branding, as well as consult stakeholders on the development of web content. Lay out clearly defined expectations for the development team, along with receiving them also. Communicate technical concepts to non-technical staff in a clear and concise manner. Innovatively promote unique opportunities between the web and other venues. Manage and allocate workflow through layoffs, train and lead virtual website team overseas, and additionally supervise staff work performance, including: Recruiting, hiring and training, and oversee career development activities. Utilize Search Engine Optimization (SEO) and social media to develop new business. Perform evaluations of websites, research, deck preparation, in-person pitches and education to staff on SEM best practices. ONLINE MARKETING COORDINATOR 09/2006 to 12/2008 Company Name City , State Designed a real-time application to retrieve lawyer bios across 38 different offices. This process eliminated duplicate repositories and saved duplicated efforts. Managed Internet profiles for over 2K lawyers, which were domestic and internationally located. Gathered and posted web articles, press releases, events, graphics and video content. Organized, oversaw and implemented strategic plans for a successful online alumni website, including: Tracking timelines, deliverables and presentation of project results. Created graphics and online pages that were user friendly to support web and e-mail campaigns. Successfully evaluated on behalf of client alerts: email metrics, including delivery, open, and, clicks, and conversion rates. Determined performance optimization and made recommendations for web data and user behaviors. ELECTRONIC MARKETING SPECIALIST 05/2004 to 09/2006 Company Name City , State Supervised daily website maintenance. Ensured aesthetic consistency while servicing 250K key industrial decision makers. Incorporated cost-saving technologies and saved the company $20K. Managed and enhanced automating processes and tapped into in house technical expertise. Responsible for and maintained a strict adherence to a $200K budget. Recruited, evaluated, hired and supervised outside vendors. Planned projects and uphold expected outcomes according to schedule, as well as kept up on issues and brought about swift and efficient resolutions. Co-created graphical elements and PDF's, along with other traditional and Internet avenues. Redesigned and implemented highly effective email marketing campaigns to assist in driving traffic and increase online sales revenue to ensure corporate goals were met. Fostered positive open relationships with the sales force and upper management to mitigate concerns and promote successful online advertising programs, such as: Banner and text ads, video advertising and online surveys. Created and maintained marketing collateral; media timelines, stat sheets, sales guides and Web reports. Education BACHELORS OF SCIENCE : Web and Graphic Design Liberty University New York University, CLE Mac Learning Center City , State MANAGEMENT SKILLS FOR NEW SUPERVISORS: American Management Association, CLE Web and Graphic Design Skills Acrobat, Adobe Photoshop, ads, advertising, Art Director, basic, branding, budgets, budget, CMS, concise, content, Content Development, conversion, CSS, client, delivery, Dreamweaver, driving, e-mail, email, Flash, graphics, hiring, HTML, Illustrator, JavaScript, Layout, MANAGEMENT SKILLS, marketing, marketing collateral, MS Office, MS Project, 2K, Multimedia, Optimization, PDF, PHP, press releases, processes, Project Management, real-time, receiving, Recruiting, Research, sales, Search Engine Optimization, Strategy, strategic plans, swift, unique, User Interface Design, video, Visio, Web Graphic Design, website, web content, websites, WebTrends, workflow, articles, XML

DIGITAL-MEDIA

TEACHER Professional Summary Highly organized and detail-oriented Administrative Professional with more than 10 years experience supplying thorough, organized administrative support to senior executives. Skills Filing and data archiving,  Employee training and development,  Critical thinker,  Microsoft Office (Excel, Publisher, PowerPoint, Word),  Multi-line phone proficiency,  Advanced clerical knowledge,  Invoice processing,  Accounting familiarity,  Appointment setting,  Social media knowledge,  Works well under pressure,  Excellent planner and coordinator,  Accurate and detailed,  Customer service-oriented,  Articulate and well-spoken,  Database management,  Teaching/tutoring,  Technological instruction,  Effective time management Work History Teacher 08/2013 to Current Company Name – City , State Develop and implement engaging, effective, student-centered lessons in Reading, Phonics, Math, Science, Social Studies, Writing, and Language Arts. Use activities, songs/raps, and materials to enhance student learning and self-esteem. Create multi-sensory literacy and content based workstations. Conducted parent conferences, faculty and team meetings, Actively participated in activities which included: assessing student progress, assigning grades, taking attendance, recess duty, keeping parents/guardians informed through weekly progress reports/behavior charts, phone calls and email. Teacher Intern 01/2013 to 05/2013 Company Name – City , State Develop and implement engaging, effective, student-centered lessons in all subject areas for a diverse group of second grade special and regular education students. Use activities, songs, and materials to enhance student learning and self-esteem. Designed and implemented an interactive science unit on energy. Worked collaboratively with other teachers and professionals to create effective lessons that met the learning needs and abilities of all students. Legal Secretary/Office Manager 12/2011 to 12/2012 Company Name – City , State Managed office supplies, vendors, organization and upkeep. Screened applicant resumes and coordinated both phone and in-person interviews. Answered and managed incoming and outgoing calls while recording accurate messages. Contacted clients to schedule appointments and discuss the progress of cases. Worked as a team with attorneys, administrative assistants and fellow legal assistants. Entered new cases into company database. Developed, organized, and maintained filing and retrieval systems and files for court proceedings. Created, indexed and maintained client binders. Assisted attorneys in collecting information such as employment, medical and other records. Teller 08/2010 to 03/2011 Company Name – City , State Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed sales referrals and promoted bank services and products. Trained employees on cash drawer operation. Researched and resolved customer issues on accounts. Processed cash withdrawals, treasury, tax and loan payments. Reported daily averages and shortages to the management. Administrative Assistant - Internship 08/2009 to 05/2010 Company Name – City , State Planned, prepared and coordinated logistics, documents, and materials for board meetings, committee meetings and staff events. Answered and managed incoming and outgoing calls while recording accurate messages. Greeted and screened numerous visitors, including VIPs, vendors and interview candidates and directed them to the correct office. Coordinated, scheduled and arranged meeting and travel calendars, including business and social events. Student Aide/Administrative Assistant 12/2008 to 12/2010 Company Name – City , State Directed guests and routed deliveries and courier services. Screened applicant resumes and coordinated both phone and in-person interviews. Answered and managed incoming and outgoing calls while recording accurate messages. Maintained a clean reception area, including lounge and associated areas. Completed data entry, tracked resumes and maintained the applicant tracking system. Accounts Receivable Administrator 06/2006 to 05/2008 Company Name – City , State Facilitated successful internal and external audits through sound and thorough documentation. Monitored payments due from clients and promptly contacted clients with past due payments. Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions. Reviewed collection reports to determine the status of collections and the amounts of outstanding balances. Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations. Administrative Assistant 06/2005 to 06/2006 Company Name – City , State Managed office supplies, vendors, organization and upkeep. Screened applicant resumes and coordinated both phone and in-person interviews. Answered and managed incoming and outgoing calls while recording accurate messages. Completed data entry, tracked resumes and maintained the applicant tracking system. Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO. Coordinated, scheduled and arranged meeting and travel calendars, including business and social events. Coordinated board and committee meetings, including schedules and information preparation and distribution. Dental Assistant 09/2004 to 06/2005 Company Name – City , State Set up examination room and dental trays in preparation for examinations and procedures. Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties. Accurately recorded treatment information in patient records. Competently prepared dental materials including cements, amalgams and composites. Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol. Successfully completed OSHA, ADA and HIPAA compliance trainings. Competently exposed, developed and mounted dental x-rays (both intraoral and extraoral). Customer Service Representative 08/2003 to 03/2004 Company Name – City , State Possess strong multitasking abilities and organizational skills to accomplish tasks in a busy environment. Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls with up to 150 calls in queue per minute. Addressed and resolved customer product complaints empathetically and professionally. Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. Met or exceeded service and quality standards every review period. Additional Information 2013-2014 Louisiana Highly Qualified Teacher (Compass Score:4) Education Bachelor of Science : Elementary Education 2013 University of Louisiana at Lafayette - State

TEACHER

CENTER DIRECTOR/HEAD START FAMILY ADVOCATE Professional Summary Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking a position. Offering excellent communication and good judgment. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Conscientious individual with the ability to multitask and liaise between families and programs to build relationships that support ongoing development and education. A respectful Family Advocate offering case management and crisis intervention skills. Skills Have Directors Credential . Relationship building Parental training Effective communication Family advocacy Family services Leadership Planning and Coordination Good listening skills Community Resources Work History 01/2020 to Current Center Director/Head Start Family Advocate Company Name – City , State Collaborated with families to assist in growth, development and education to increase potential. Identified available community resources and programs for families of disabled children. Visited homes of families and maintained appropriate contact as directed by agency procedures. Observed security measures to maintain confidentiality and restrict access by unauthorized individuals. Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs. Interviewed individuals and families to assess needs and provide informational resources. Carried out day-day-day duties accurately and efficiently. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Kept facility in compliance with all applicable standards and laws. Rewarded, coached, counseled and disciplined employees. Conducted regular staff meetings to obtain feedback on important issues. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits. Eased team transitions and new employee orientation through effective training and development. Supervised daily operations. Managed 14 Employees. 07/2019 to 12/2019 Center Director/Head Start Family Advocate Company Name – City , State Collaborated with families to assist in growth, development and education to increase potential. Identified available community resources and programs for families of disabled children. Visited homes of families and maintained appropriate contact as directed by agency procedures. Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs. Interviewed individuals and families to assess needs and provide informational resources. Carried out day-day-day duties accurately and efficiently. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Completed home welfare checks to align with state and program guidelines. Recruited and developed solid team of professionals to care for up to 96 children each day. Monitored over 17 employees' day-to-day activities and made plans to rectify any issues . 10/2014 to 07/2019 Head Start Family Advocate Company Name – City , State Collaborated with families to assist in growth, development and education to increase potential. Identified available community resources and programs for families of disabled children. Visited homes of families and maintained appropriate contact as directed by agency procedures. Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs. Documented data and completed accurate updates to case records. Completed home welfare checks to align with state and program guidelines. Carried out day-day-day duties accurately and efficiently. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. 08/2009 to 10/2014 Assistant Teacher Company Name – City , State Kept students on-task with proactive behavior modification and positive reinforcement strategies. Delivered group teaching in classroom setting and implemented individual student support. Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement. Pursued professional development opportunities to cultivate further understanding of considerations governing productive learning environments. Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal. Kept records of student progress for teachers and parents, including details such as behavior, grades, comprehension and personal growth. Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping. Assisted teachers with classroom management and document coordination to maintain positive learning environment. Completed daily reports, meal count sheets and attendance logs. Worked under direction of licensed teacher in and outside of classroom. Education 2014 CDA : Child Development Online/Coach Based - City 05/1981 High School Diploma Mcalester High School - City , State

ADVOCATE

MEMBER SERVICES REPRESENTATIVE Summary Skilled relationship-builder who is able to establish easy rapport with customers, building trust and respect. Highly service-oriented individual who is responsive to need and thorough in follow-through. Organized, effective multitasker with excellent coordination skills and a keen attention to detail. Experience Member Services Representative 03/2015 － Current Company Name City , State Promoted from Cashier to Lead Cashier to help train staff and facilitated huddles in the morning (Meijer). Among the top 10% advisers in Telephone Banking in 2011 and 2012 Peer coach for new and other existing employees Peer to Peer Winner (JP Morgan Chase). Received "Best of the Best" Award for Outstanding Customer Service in 2012 (JP Morgan Chase). In 2013 and 2014 ranked in the top 5 of Columbus Fraud Analysts with zero bottom box/ Subject Matter Expert for new and existing employees (JP Morgan Chase). Led and facilitate team meetings in the absence of a manager (JP Morgan Chase). In 2015 promoted from Member Service Representative Trainee to Member Service Representative (OPERS). Responds to inbound telephone inquiries from members, benefit recipients, and others regarding all OPERS benefits and services. Provides benefit information necessary for members to make informed life-path decisions regarding benefit selection, account changes, etc. Promotes self-service and benefit awareness by promoting resources such as the Member Benefits System and the OPERS website, and providing assistance in navigation of those sites Fosters a strong customer service and team-oriented work environment. Takes ownership by following through and ensuring timely and quality service. Risk Operations Analyst II 08/2014 － 02/2015 Company Name City , State Pinpointed fraud trends specific to online money movement and communicated information to colleagues within department. Researched monetary transactions made at Chase.com, ensuring validity of transactions and security of customer accounts. Collaborated across lines of business within Chase to better serve customers and reduce delay in online money movement. Risk Operations Analyst 07/2013 － 08/2014 Company Name City , State Answer high volume incoming calls from internal Chase colleagues and account holders who require assistance with deposit holds, New Account Screening, Fraud Activity, Account Restrictions, AML Closures, Kiting and AAU Closures. Detect fraud to prevent loss for the customer and Chase, by reviewing necessary documents and investigate account activity as wells as the history of the account holder. Adhere to regulatory, legal and bank requirements. Screen accounts to ensure, the customer meet and comply with KYC policy and procedure of Chase and to verify no risky business is/or has been initiated, which could pose a potential risk to the bank. Provide peer coaching, walk the floor as a SME to provide assistance to analyst with complex customer issues and assist new hires once on the production floor. Senior Service Specialist 12/2012 － 06/2013 Company Name City , State Enforced relief to the customers by reviewing the situation, ensuring consumer satisfaction throughout the de-escalation process. Investigate and solve customers' long-standing or complex problems. Duties included working with site leaders to investigate complaints and suggest improvements. Identify and highlight issues that impact policies, processes and procedures for the necessary changes/improvements. Maintain accurate and timely records of correspondence or discussions with the customers in various systems. Customer Service Specialist 01/2010 － 11/2012 Company Name City , State Remained up to date for developments and changes in products, services, policies and procedures by reading job aid guides, attending briefing/meetings and completing courses. Participated in a variety of special projects as requested by management, including piloting system and/or process improvements. Demonstrated appropriate and professional phone skills. Exhibited composure and patience. Received inbound calls, volume of 80-150 daily. Make sure the customers understand all products and services. Duties included keeping clients current and up to date with personal, CD, and/or business accounts, credit card, auto/ school/mortgage loans, and/or line of credit accounts, in a professional detailed manner. Process orders for customers, debit/credit/liquid cards, checks, check registers, account and/or tax statement. Online trouble shooting, helping the customer navigate Chase online Duties included but not limited to password and code resets, access to accounts online, account alerts via text or email. Create claims for customers and follow up with claim making sure any incorrect charge is corrected. Meeting each goal for every month duties included but not limited to: maintaining low handle time on the phone, and maintaining great Customer surveys. Having team meetings twice a month to give ideas for better service and share experience's to learn from. Peer coaching new hired bankers. Intern 06/2008 － 08/2008 Company Name City , State Develop and prepare packets containing information about social service agencies, assistance organizations, and programs that might be useful for inmates or offenders. Write reports describing offenders' progress. Customer Service Specialist 10/2004 － 02/2010 Company Name City , State Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Assist customers by providing information and resolving their complaints. Answer customers' questions, and provide information on procedures or policies. Issue receipts, refunds, credits, or change due to customers. Sell tickets and other items to customers. Process merchandise returns and exchanges. Cash checks for customers. Education 2008 Associate of Arts : Wright State University - Criminal Justice Sociology City , State Criminal Justice Sociology Skills analyst, Banking, Benefits, Cashier, CD, coach, coaching, com, credit, clients, Customer Service, debit, email, Issue receipts, legal, meetings, access, money, mortgage loans, navigation, policies, processes, progress, quality, reading, surveys, tax, Telephone, phone skills, phone, trouble shooting, website

BANKING

PURCHASING AGENT Summary Experienced buyer with demonstrated organization, customer service, communication, management and relationship-building skills. Highlights Retail Management 10-key By Touch MS Office PowerPoint Customer Service Scheduling New customer acquisition Fluent in Spanish Outlook Problem Resolution Regulatory Compliance Front-Office Operations Report Preparation Marketing & Sales PhotoShop Dependable and reliable Education Bachelor of Arts , Communication 2001 ST. EDWARD'S UNIVERSITY － City , State Communication Experience Purchasing Agent Jan 2011 to Current Company Name － City , State Source, develop and maintain dynamic supplier relationships in order to obtain competitive pricing for components and raw materials. Generate requests for proposals, communicate and verify technical specifications to suppliers, analyze supplier responses, negotiate pricing, payment terms and consignment solutions with suppliers. Work with Accounting Department to coordinate timely deposits as required by suppliers. Review and interpret Material Resource Planning (MRP) reports. Work with Sales, Engineering and Production teams to coordinate purchasing in order to meet critical project deadlines. Generate purchase orders for fabricated components, raw materials and supplies used in the manufacturing process in accordance with engineering project requirements, expedite and ensure orders are confirmed in a timely manner. Assist Production Manager, Planners and Project Engineers in coordinating and expediting the flow of materials, goods and services into the manufacturing and assembly process. Communicate vendor concerns and/or issues to upper management in an effort to improve material flow efficiency. Provide resolution on the status of any supplier quality or delivery issues to internal customers. Provide feedback to suppliers regarding damages, shortages, defective or unacceptable product with the supplier and take corrective action. Banking Center Manager II Jan 2009 to Jan 2011 Company Name － City , State Periodically communicate with upper management to review branch performance assessments and update staff on business developments, ensuring full compliance requirements and tight deadlines. Author professional correspondence to customers and vendors. Deliver series of presentations for local businesses, providing product information and educating employees on basic financial management. Conduct sales and compliance sessions with entire banking center team on a monthly basis. Manage all aspects of day-to-day operations as manager of retail branch for 15 associates: Ensure the audit/compliance procedures of the center are followed, while maintaining the highest level of customer service. Ensuring completion of regulatory compliance and training specific to sales and service responsibilities for myself and my associates. Conduct and approve quarterly and yearly performance evaluations of associates, plus developing and monitoring individual quarterly development plans for all direct reports. Generating sales leads through community outreach activities and developing business partners, while building internal relationships. Managing difficult situations with customers and providing clients with information, data, and advice. Supervising and coaching teams on the proper behaviors, sales techniques, service expectations and compliance guidelines, while modeling the same. Coach and train the teller and seller team to process transactions accurately, efficiently in accordance with established policies and procedures. Uncover and satisfy customer needs through the sale of financial products and services, while running all aspects of an efficient and productive branch. Assistant Banking Center Manager Jan 2004 to Jan 2009 Company Name － City , State Assisted branch manager in a retail banking branch with direct accountability of 17 associates Assisted in the deployment of communications to assist banking center in product sales goal adoption and sustainment. Personally delivered sales coaching and sustainment strategies to drive bank product sales in the banking center. Interacted directly with associates on a daily basis to provide performance data in order to drive a sales and compliance focus. Created daily, weekly and monthly coaching routines to drive understanding of compliance goals and measures to support those goals. Coordinated and facilitated monthly banking center meetings with all banking center associates to encourage effective coaching, helping associates overcome sales challenges. Teller/Teller Operations Specialist Jan 1999 to Jan 2004 Company Name － City , State Directly managed seven associates' performance to include sales, compliance, operational excellence, and the customer experience Created tools and resources to ensure associate readiness of new initiatives. Accountability for cash accuracy and led performance that resulted in 100% zero teller cash differences for two consecutive months. Managed compliance results and held monthly meetings to ensure all associates understood compliance goals and activities required to support the goals. Supported in the final closing of banking center. Languages Bilingual in Spanish Interests Little League Volunteer U6 Soccer Coach Team Bank of America Community Volunteer Additional Information Team Bank of America Community Volunteer 2010 Queen of Hearts Award for most team involvement in community service activities 2008 Top Performer Award 2004 Top Teller Performer Award Alpha Phi Omega Co-ed Community Service Fraternity St. Edward's Communication Society Member Salutatorian of High School Class Skills 10-key By Touch, Accounting, Photoshop, banking, developing business relationships, coaching, competitive, Customer Service, delivery, focused, Front-Office, Regulatory Compliance, management, manufacturing process, Marketing & Sales, materials, Microsoft Office, Outlook, PowerPoint, MRP, policies, presentations, pricing, Problem Resolution, proposals, purchasing, quality, retail, Retail Management, Sales, Scheduling, Spanish, Supervising

BANKING

CONSTRUCTION EQUIPMENT REPAIRER/ SHOP FOREMAN/ SQUAD LEADER Summary Maurice Madison, a United States Army veteran, offers expertise in property accountability, logistics and configuration management. Highly motivated, with Technical and Mechanical Engineering Support professional. Strong verbal, listening and writing skills. Comfortable in interacting with all levels of the organization and public. Able to negotiate and problem solve quickly, accurately, and efficiently. Adept at multitasking to achieve individual and team goals. Diverse background includes, customer service and supervision. Committed to quality and excellence. Works well with others and with minimum supervision. Computer literate, with strong electronic, electrical and mechanical skills. Customer oriented problem solver with an ability to adapt to new situations. A quick learner with a desire for continuous personal growth. Highlights Athletic Training -Budget planning Marketing Public Relations -Presentations -Resource management Communications -Windows proficiency Facilities Mgmt. -Mac proficiency Office Experience -Planning -Computer Knowledge -Logistics Case Management Research -Microsoft Word Writing -Microsoft Excel Bookkeeping -Microsoft PowerPoint Effective team leader HAZMAT handling Trained in emergency response CPR certified Expertise in hydraulic and pneumatic systems repair Equipment maintenance Small arms weapons specialist Valid Michigan driver's license Fluent in Troubleshooting 6 time combat veteran Accomplishments United States Army Basic Training. United States Army Ordinance School Advanced Individual Training Graduate. United States Army Airborne School Graduate. Army Hazardous Waste Management Certified. Awarded the Army Achievement Medal. Received Global War on Terrorism Service Medal. Personally responsible for over $65 million of command equipment with no deficiencies, losses or damages. Maintained 100% accountability of a large section of equipment worth over $65 million during multiple overseas deployments. Expanded multi-lateral relations with Iraq and Afghanistan to strengthen security and partnership. Experience Construction Equipment Repairer/ Shop Foreman/ Squad Leader August 2001 to March 2015 Company Name - City , State Serves as a heavy construction vehicle repairer mechanic and assisted in the professional development, discipline, and training of soldiers and peers. Oversaw and performed maintenance on construction equipment used for earth moving, grading, compaction, loading, quarrying, mixing, surfacing, pumping and powered bridging. Squad Leader to First Line Supervisor.-Directly supervised, trained, and evaluated 40 personnel, supporting over 2,000 troops in four countries, with an inventory list of 1,500 line items, and material assets valued at $65M including large vehicles). Areas of expertise included personnel management, logistics, and operations. Senior management level, gained considerable responsibility for strategic planning and tactical application. Effective decision-maker in high-pressure environments. Maintained complete accountability during redeployment of all sensitive items and communication equipment. Cashier October 1999 to May 2001 Company Name - City , State Customer service. Applying basic computer skills. Greet customers, account for purchases and accuracy of. customer orders, handle money. Assist in food preparation. Additional job duties include answering questions about. menu items and reviewing restaurant policies and services with customers. Training new employees with hands-on. computer instruction and audio/visual orientation with a hiring manager. Education High School Diploma : 2001 Miami Northwestern Senior High - City , State Additional Information Accomplishments Recipient of multiple awards and Accommodations to include, Meritorious Service Medal, Army Commendation Medal, Army Achievement Medal, Army Meritorious Unit Commendation, Army Superior Unit Award, Army Good Conduct Medal, National Defense Service Medal, Armed Forces Expeditionary Medal, Kosovo Campaign Medal, Afghanistan Campaign Medal, Iraq Campaign Medal, Global War on Terrorism Expeditionary Medal, Global War on Terrorism Service Medal, Army Service Ribbon. Skills audio, Bookkeeping, Budget planning, Case Management, basic computer skills, Computer Knowledge, Conflict Resolution, Counseling, Customer service, Data Entry, Detail oriented, Senior management, First Aid, hiring, instruction, inventory, Leadership Skills, Logistics, Mac, Mgmt, Marketing, mechanic, Microsoft Excel, money, Office, Microsoft PowerPoint, Windows, Microsoft Word, Organizing, personnel, Personnel management, policies, Presentations, problem solver, Problem Solving, Public Relations, Quality Control, Research, strategic planning, Stress management, Supervisor, Teaching, Team-Work, Time Management, Trouble Shooting

CONSTRUCTION

SALES ASSOCIATE Summary Dependable, hard-worker with over seven years of experience in  maintenance work. Skills Dependable independent worker Customer service skills Good at following instructions Customer service experience Solid communication skills Strong work ethic Experience Sales Associate August 2013 to December 2013 Company Name － City , State Responsibilities: 
Make the customer happy
 Great customer services
 Perform assigned/unassigned tasks Face-front/Organize shelves and bays Skills Used: 
Good oral/communication skills Able to lift heavy objects ALWAYS put the customer first  Lawn Care Technician May 2013 to September 2013 Company Name － City , State Responsibilities: 
 Lawn Mowing- Edging, Weed whipping, Blowing grass and debris off pavement and structures,
and 20 in. lawn mower was primarily my responsibilities. Learned how to use the 36, 42 in. mowers and rider. Gardening/Landscaping- Maintain gardens by cultivating and weeding, and mulching. Snow Plowing-Snow blow/shovel driveways and sidewalks. Salt afterwards. 
Preform tasks quickly with minimal mistakes Skills Used: 
Learned how to use plenty of mowing/landscaping equipment (36,42 inch blades, rider etc.)  Handyman January 2009 to July 2016 Company Name － City , State Handyman Services including- Window/gutter cleaning Power washing/staining decks Power washing houses Painting Repairing (from little tasks like screens and windows to larger tasks like a basement.) Snow Plowing. Education High School Diploma : 2011 Avondale High School － City , State Liberal Arts , 2013 Clackamas Community College － City , State Liberal Arts Liberal Arts , 2016 Oakland Community College － City , State Personal Information Hard worker and fast learner. Always able to compete a task on time and with satisfaction. Skills Jack of all trades. Can perform all typesof handiwork and any task necessary. 

SALES

SALES REPRESENTATIVE Summary A customer service representative in the hospitality industry seeking employment with a well-established company to further build my experience in the hospitality industry, with the skills I've learnt as a medical assistant and also my prior experience in the service industry. My goal is to ensure positive and safe travels. Highlights Cheerful and energetic Effective team player Flexible scheduling Dependable and reliable Active listening Verbal/written communication Experience 06/2016 to Current Sales Representative Company Name － City , State Compiled reports, such as cash receipts, customer-bill charges, and sales for accounting and management purposes, or supervised clerical workers preparing reports.  Dealt tactfully and effectively with difficult customers.  Proven performer with demonstrated ability to gain account loyalty and win preferential treatment for products.  Wrote proposals and assisted customers in developing an appropriate marketing campaign or program based on individual goals.  Researched previous customer advertising to determine viable customers to meet sales quotas and identify potential customers for upcoming special advertising sections.  Developed and managed promotional activities aimed at enhancing product awareness.  Generated new accounts and built annual revenues.  Ensured that distribution, merchandising, and price-point objectives were achieved. 02/2016 to Current Bar tender Company Name － City , State Analyzed customer requirements for future products. Dealt tactfully and effectively with difficult customers. Communicated with customers daily. Communicated information clearly and accurately. Committed to the assistance and support of others while maintaining a cheerful and helpful attitude. Successfully assisted customers in merchandise selection. Trained in and maintained excellent interpersonal and communication skills that complement proven creative problem solving capabilities. Trained both new and existing personnel in company customer service protocol. Developed credibility and confidence with customers. Analyzed problems and anticipated customers' needs. 04/2014 to 02/2016 Server/bar tender Company Name － City , State Analyzed customer requirements for future products. Greeted customers, answered inquiries, provided information, resolved problems, and handled various administrative activities. Directed administrative operations for the hectic reception area. Displayed professionalism and product knowledge, which contributed to an increase in inquiry-to-order capture rate. Interacted with customers extensively to maintain customer satisfaction. Originated customized order intake process to meet customers' specific ordering needs, improving delivery performance and optimizing customer satisfaction. Analyzed customer requirements for future products. Communicated with customers daily. Communicated information clearly and accurately. Committed to the assistance and support of others while maintaining a cheerful and helpful attitude. Successfully assisted customers in merchandise selection. Trained both new and existing personnel in company customer service protocol. Analyzed problems and anticipated customers' needs. 06/2013 to 01/2014 Crew member Company Name － City , State Dealt tactfully and effectively with difficult customers.Communicated with customers daily.Communicated information clearly and accurately.Committed to the assistance and support of others while maintaining a cheerful and helpful attitude.Assessed client needs and recommended appropriate products or modifications.Complete knowledge of federal credit card regulations.Successfully assisted customers in merchandise selection.Successfully pacified hostile or antagonistic callers and negotiated a mutually agreeable solution by patiently providing alternatives to reconcile the customer's needs with the company's objectives.Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Possess effective communications skills, and work well with others at all levels.  Offered management position, but had to resign due to school scheduling. 10/2012 to 03/2013 Care giver Company Name － City , State Provided clinical care encompassing both acute and chronic medical conditions and injuries, admissions, discharge summaries, and managing the hypertension clinic. Performed histories and physical examinations. Assessed and managed common patient illnesses. Performed tests and treatments on both pediatric and adult patients including suturing, splinting and gynecological examinations. Discussed cases with physician and other health professionals to prepare comprehensive patient care plan. Providing home care and also running errands.List your most significant achievements. Include accomplishments and skills that directly support your career summary including keywords. Select Sample Phrases for recommendations. Select Expert Advice for best practices Education 2011 High School Diploma East Gaston High － City , State , USA 2012 Medical Assistant King's College － City , State , USA Completed an accelerated degree program with King's College as a medical assistant taking a year. Maintaining to keep me on the dean's list each semester by completing many courses including Microsoft Word and professionalism courses. Skills Work well as a team member or independently. Performed sales, marketing, and market trends research, identified and tested markets, set-up prospect database, developed marketing campaign, and handled follow-up. Rapidly mastered new product data. Performed outstanding customer relationship management, ensuring educated clients, customized products and services and creative, turnkey solutions. Mediation and problem solving skills. Issued return authorizations and processed credits and rebills to resolve shipping discrepancies and invoicing errors. Conducted personalized tours for new employees as part of the orientation program. Promptly answered telephone calls to reflect professional corporate image. Verified quote system data with customer orders to ensure accurate processing. Researched and created vendor records to insure compliance. Developed a thorough understanding of operating cash registers, automatic ticket issue machines, and other computerized equipment within the store. Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills.  

SALES

PUBLIC RELATIONS & DEVELOPMENT ASSOCIATE Summary Strong software skills including MS Word, Excel, PowerPoint, Publisher, Banner, VisiFlow, XtenderSolutions, Cisco Agent Desktop, Cisco Supervisor Desktop and Adobe Acrobat. Proficient with mainstream social networking sites. Highlights Training and development Team building & management Dedicated to process improvement Invoice processing Management of remote employees High customer service standards Client relations specialist Excellent communication skills Filing and data archiving Computer-savvy  Experience 06/2012 - 11/2015 Company Name － City , State Public Relations & Development Associate Managed the day-to-day operations of the Public Relations and Development Office. Facilitated the planning and execution of annual fundraisers, including creating invitations, tracking replies, preparing and tracking invoices, depositing payments into the appropriate accounts, paying vendors and preparing and mailing thank you letters. Processing donations for the Health Fund and Medical Center, Nursing Home, Medical Center, and Dr. Nicholas DeRobertis Foundation. Contributed information regarding events and accolades to the Medical Center's employee newsletter. Assisted in creating marketing and promotional materials. Monitored the Medical Centers Facebook pages reviews, submitting positive reviews for the employee newsletter and reporting negative reviews to the Vice President for further review. Managed the physician referral line. Performed other duties as requested by the Vice President of Human Resources/Public Relations and Development. 06/2010 - 05/2011 Company Name － City , State Specialist Provided administrative support including answering calls and filing client paperwork. Contacted clients in arrears to prevent suspension or cancelation of policies. Reviewed renewals against previous year's policies and created insurance summary booklets for VIP clients. Contacted policyholders to obtain missing information. Submitted policies changes and insurance claims to insurance companies on behalf of the client. Provide customer service, such as giving limited instructions on how to proceed with claims. 07/2004 - 06/2008 Company Name － City , State Admissions Processing Manager Interviewed, hired, trained, and managed employees of the Admissions Processing Center. Maintained and administered the admission policies and procedures for all undergraduate and graduate programs. Recommended and maintained the policies and procedures concerning all aspects of the college's computer systems as they related to admissions. Assisted in writing and editing admission correspondences to applicants and students regarding their admissions record and standing. Coordinated with an outside agency to mail correspondences to applicants and students. Managed the Cisco Phone queue for the Admissions Processing Center. Managed the testing of system updates as they related to admissions. Accountable for the accurate and timely processing of admission records and matriculation status. 01/2002 - 06/2004 Company Name － City , State Admissions Processing Assistant Director Created and maintained VisiFLOW accounts for all college employees. Trained new employees and managed weekly work schedule. Supervised workload of the staff and student workers. Supervised staff and student workers in the absence of the director. Quality assured work performed by the staff and student workers. Developed and distributed a manual of admission processing policies and procedures for the Admissions Processing Center. Continued to perform the duties of the Senior Admission Processing Clerk as needed. 12/2000 - 06/2002 Company Name － City , State Senior Admissions Processing Clerk Trained new employees and student workers. Assisted the director in overseeing student workers. Collected and processed admissions applications, official transcripts and supporting documents. Determined if applicants met automatic admission standards. 10/1998 - 11/2002 Company Name － City , State Admissions Processing Clerk Collected and processed admissions applications, official transcripts and supporting documents. Education February 2010 Mercy College City , State Bachelor of Science : Corporate Communications Corporate Communications Skills Seasoned professional with significant experience in management, employee hiring and training, and customer service, seeking a position that will fully utilize my skills, and offer an opportunity for continued professional growth.  Specialties: Strong software skills including MS Word, Excel, PowerPoint, Publisher, Banner, VisiFlow, XtenderSolutions, Cisco Agent Desktop, Cisco Supervisor Desktop and Adobe Acrobat.  Proficient with mainstream social networking sites.

PUBLIC-RELATIONS

ENGINEERING INTERN Professional Summary A Computer Science junior at Lynchburg College with the understanding and problem solving to work my way through any situation. Using the life skills I learned while I attained my Eagle Scout rank, the highest in boy scouts and only given to a very small percentage of scouts. Experience Company Name June 2015 to August 2015 Engineering Intern Designed and worked with building information modeling (BIM) in AutoCAD MEP throughout the entire work-cycle under extreme time crunches. Creating functional ethernet, pneumatic, and electronic controls for a confidential client. Assisted with installation of a pneumatic controls system for a large and confidential development outside of Charlottesville, VA. Worked in the field at Indian Head Military Base, MD collecting outfall locations for later analysis and reduction. Company Name June 2014 to August 2014 Engineering Intern Created and edited AutoCAD drawings for the US State Department, Arlington National Cemetery, and Jefferson Island, MD. Using Autodesk Inventor, recreated the company's patented Reverse Osmosis Multi Element Module (ROMEM) with a high level of detail, as well as rendering numerous images using Autodesk Showcase. Researched, Acquired, Built, and Configured an Enterprise Server to replace the firm's antiquated system. Specifications: Intel Xeon E5-2620 @ 2.0 GHz, Processor MSI X79A-GD45 Plus, Motherboard Windows Server 2012, OS 8x 8 Gb G.Skill Ripjaws Z series 240-pin DDR3, RAM 3x Seagate Barracuda 2 Tb SATA 6.0 Gb/s 3.5", Internal hard drive Seagate Barracuda 3 Tb SATA 6.0 Gb/s 3.5", Internal hard drive Cooler Master V8 GTS, CPU cooler Wiring and testing for VAV (Variable Air Velocity) boxes and installation of Intelligent Room Sensors for Sprint, Reston Va. Researched and acquired numerous technical items to help improve the company's efficiency. Assisted in acquiring and connecting an Industrial Wireless Network Bridge to connect the company headquarters network to a new remote office building network. Company Name July 2012 to January 2014 Insider responsible for taking customers for orders and resolving problems they had experienced with Papa Johns. Tossed and made pizzas to the customer's specifications. Helped manage a small number of employees to create a friendly and efficient working environment. Software C++ Autodesk Inventor, AutoCAD (2009,12,15,16), 3Ds Max, Python. Education Lynchburg College 2017 Data Structures & Analysis in C++ and Python *Mathematical Theory in Computer Science : Computer Science/ Minor Sports Management Micro and Macro Economics Computer Science/ Minor Sports Management Micro and Macro Economics Oakton High School 2013 Diploma : Engineering/STEM Award Engineering/STEM Award Interests Sports 2011- Present Lynchburg College Club Lacrosse 3x High School Varsity Lacrosse High School Varsity Football Community Service/ Volunteer Virginia 10 mile Walk/Run October 2013 Manned Drink station and cheered on runners at half way point Eagle Scout project December 2012 This project was what I had planned, managed, and executed to receive my Eagle Scout rank. My project was a community food drive that involved setting up a collection center, sending out flyers, as well as placing them door-to-door. The collection of food came to be just around two tons of food for the Community of Faith United Methodist Church. Stop Hunger Now 2011 Made packaged meals to send to those in need, sent to Haiti Assistance League of Northern Virginia© 2008-2011 Assisted in volunteer work to aid local assault victims by transporting supplies and materials bought or made by the volunteers. Achievements BSA Eagle Scout (BSAs Highest Rank) March 2009-December 2013 Personal Information Less than 2% of boys that enter Boy Scouting program achieve the rank of Eagle Scout. Requirements to obtain the rank include earning at least 21 merit badges, each involving different skills where some may take months to complete. Also continually demonstrating Scout Spirit through the Boy Scout Oath and Law, service, and leadership. This includes an extensive service project that the Scout plans, organizes, leads, and manages. *I have received multiple honors and awards in sports. Ranging from being captain of my lacrosse teams to Additional Information HTML Java Programming Activities Sports 2011- Present Lynchburg College Club Lacrosse 3x High School Varsity Lacrosse High School Varsity Football Community Service/ Volunteer Virginia 10 mile Walk/Run October 2013 Manned Drink station and cheered on runners at half way point Eagle Scout project December 2012 This project was what I had planned, managed, and executed to receive my Eagle Scout rank. My project was a community food drive that involved setting up a collection center, sending out flyers, as well as placing them door-to-door. The collection of food came to be just around two tons of food for the Community of Faith United Methodist Church. Stop Hunger Now 2011 Made packaged meals to send to those in need, sent to Haiti Assistance League of Northern Virginia© 2008-2011 Assisted in volunteer work to aid local assault victims by transporting supplies and materials bought or made by the volunteers. Achievements BSA Eagle Scout (BSAs Highest Rank) March 2009-December 2013 Less than 2% of boys that enter Boy Scouting program achieve the rank of Eagle Scout. Requirements to obtain the rank include earning at least 21 merit badges, each involving different skills where some may take months to complete. Also continually demonstrating Scout Spirit through the Boy Scout Oath and Law, service, and leadership. This includes an extensive service project that the Scout plans, organizes, leads, and manages. I have received multiple honors and awards in sports. Ranging from being captain of my lacrosse teams to Skills Proficiency in C++, AutoCAD, AutoCAD Inventor, Python, Linux, Xcode, Visual Basic, MS Word, MS Powerpoint, Programming in MS Excel

ENGINEERING

GENERAL MANAGER/FITNESS DIRECTOR Executive Profile Highly motivated, team oriented professional wants to contribute to your organization utilizing recognized achievements in management, with an emphasis on, employee/customer relations, program implementations, training, and employee development. I have been recognized for my exceptional leadership skills, ability to communicate well, and excellent work ethic. Professional Experience General Manager/Fitness Director December 2013 to Current Company Name － City , State Manages and supervise approximately 30 Fitness Club employees. Implements and creates fitness/wellness programs to encourage, reward and offer incentives to members who maintain a regular exercise program. Performs assessments and offers recommendations for a healthier lifestyle. Encourages members to maintain a regular exercise program. Assist, instruct and motivate members by provided knowledge, training principles, and basic information relating to fitness. Develops and promotes active member programs, including corporate wellness and activities to increase the members' feelings to self-worth and accomplishment. Enhances, mentors and develops conducive personal training and group fitness programs. Coordinates fitness center repairs and maintenance. Assist in the lease/purchase agreement of new equipment for the facility. Writes, researches, and analyzes information and data to support position with executive management; prepares policies and procedures for management review; obtains approval; plans and directs from inception to event completion; create and monitors budget; assigns tasks; schedules, markets, and advertises events. Provides mid-level supervisory controls and implements planning, development, evaluation, and promotion of comprehensive fitness center programs and services; researches and develops new programs, classes, operating policies and procedures, and revenue/marketing sources for a variety of fitness, health, leisure, recreational, cultural and sports programs. Works closely with sales and marketing team to generate sales initiatives through social media and grass roots marketing. Monitors daily sales activities and meets with management team regularly to provide updates on sales and promotions. Performs various other duties and assignments as necessary or required. Assistant Manager Educator lululemon athletica October 2012 to December 2014 Company Name － City , State Present on the retail floor, as Floor Manager and Educator, for 75% of working hours. Educated guests on our product, community and culture Community and events liaison coordinating events through Metro Atlanta. Oversee the execution of certain deliverables on the manager checklist to include inventory, product and/or community education. Created daily strategies to meet daily, weekly, monthly and quarterly revenue goals; presented forecast numbers to meet hourly and headcount goals Represented the store at all required meetings and conferences. Hands-on roll in the development and a coach to Educators & Key Leaders. Performed personnel reviews and evaluations according to schedule and submitted any subsequent change notices in a timely manner. Performed and completed other additional projects, duties, and assignments.as required and/or by request, under the direction of the Store Manager Advocate for lululemon athletica's values. General Manager June 2007 to October 2012 Company Name － City , State Supervised 13 personnel of in all aspects relating to club operation: Coordinated schedules and keeps accurate records of attendance and absences. Provided guidance, training and motivation to staff. Conducted regular staff meetings. Monitored and evaluated work performance of all personnel. Created and maintained positive work environment within the facility. Managed budget with revenue of $950K and expenses not exceeding $620K exceeding budgeted goals. Prepared and provided accurate financial information to the corporate office and university in a timely manner. Solicits prospective corporate and individual members to add to the current membership base of over 1500. Provided information to prospective members regarding club facilities, programs, membership procedures and pricing policies. Conducted regular, creative sales activities. Encouraged members to maintain a regular exercise program. Assists, instructs and motivates members. Provided knowledge, training principles, and basic information relating to fitness. Developed and promoted active member programs and activities to increase the members' feelings to self-worth and accomplishment. Approved all health club related bills received: forwarded approved documents to corporate in a timely manner. Provided accurate personnel and payroll information to corporate in a timely manner, including payroll data for independent contractors (aerobic instructors, personal trainers, massage therapists). Performed personnel reviews and evaluations according to schedule and submitted any subsequent change notices in a timely manner. Maintained cleanliness, operation and safety of club facilities and equipment. Ensured that all duties assigned to assistant manger, wellness coordinator and fitness associates were performed in accordance with corporate CSU standards. Performed various other duties and assignments as necessary or required. Fitness Coordinator March 2006 to June 2007 Company Name － City , State Responsible for coordinating group exercise programs for approximately 600 employees, creating monthly schedules, recruiting new instructors, organizing specialty classes, conducting evaluations and creating annual surveys. Supervises 3 Fitness Specialists and oversees the entire fitness area in compliance with ACSM guidelines, completes appointment book for scheduling, delegates responsibilities, monitors floor coverage and facilitates quarterly in house trainings. Responsible for creating company wide monthly newsletter and weekly fit tip, oversees content on company wide website, generates incentive programs and fitness challenges. Speak and facilitate health, fitness and wellness presentations to onsite and offsite employees and contractors. Assists in the delivery of health promotion programs (seminars, health fairs, wellness tables, promotional tables, screening, etc.) Accountable for the internship program, contacting schools, interviewing potential candidates, creating assignments and evaluating interns. Conducts group exercise classes, fitness assessments using ACSM guidelines, program sessions, equipment and new member orientations. Submits bi-weekly payroll for 6 group exercise instructors and monthly group exercise totals and averages for 15 classes. Assists with daily administrative duties, clean and check equipment for any issues and/or problems. Owner/Instructor March 2004 to May 2005 Company Name － City , State Owned and operated aerobic studio which offered 8 to 10 fitness classes daily. Conducted the scheduled classes and managed a staff of 5 certified instructors. Responsible for the general maintenance and repairs of the business and equipment. Fully responsible for all physical and financial aspects of the studio. Attended community, city council and business owners meetings on a monthly basis. Responsible for the entire studio's advertising and marketing. Managed an annual budget of $45K. Wellness Director & Aerobic Coordinator July 2001 to February 2004 Company Name － City , State Managed and supervised the Wellness Department which consisted of approximately 30 employees. Managed 30 group fitness classes and over 25 fitness assessment appointments. Implemented and evaluated new classes, adult and youth programs, enforced rules and regulations. Prepared annual departmental budget of $230K, to include expenses, fundraising and gift giving. Responsible for employees monthly payroll, pay raises, annual reviews, disciplining, training and development. Coordinated fitness center repairs and maintenance. Assisted in the lease/purchase agreement of new equipment for the facility. Participated in monthly staff and cabinet meetings. Actively motivated staff through positive team building activities and attitude. Lead and developed a member response team through adhering to member suggestions and member appreciation events. Receive Character Development Award - 2002. Corporate Fitness Manager/Director February 1999 to February 2007 Company Name － City , State Responsible for implementing and coordinating group exercise programs, personal training sessions, and wellness related activities for over 25 major corporations and universities. Supervises over 325 group fitness classes a week, 120 Exercise Leaders and 4 Area Directors. Manages an annual operating payroll budget of over $300K, prepare and collect monthly receivables. Prepares audit material for annual workers compensation and liability insurance estimates. Responsible for the company recruiting, advertising, and marketing. Club Manager/Fitness Coordinator September 1997 to February 1999 Company Name － City , State Established and maintained member relations from sales to member services. Coordinated and taught approximately 6 aerobic classes, implemented training programs for both instructors and members. Responsible for club appearance and maintenance. Processed daily sales log calculations and bi-weekly payrolls. Education BS : Holistic Nutrition , 2010 Clayton College of Natural Health Holistic Nutrition Accounting & Management Human Resources , 1992 California State University Accounting & Management Human Resources Skills Microsoft Windows, Microsoft PowerPoint, Microsoft Outlook, Microsoft Access, SKILLS Internet Explorer and social media

FITNESS

OUTSIDE MACHINIST Summary I am responding, with great interest, to the advertisement for a Carrier Overhaul Network Scheduling position.  I would be an ideal match for this position. I am a 15 year military veteran that served his country with hard work and dedication.  I am looking forward to bringing trades to your company, in addition to my extensive professional experience, I have a ton of experience in carrier overhaul planning, scheduling, and administrative skills. My broad background makes me an excellent candidate for this position. I look forward to meeting with you in person to further discuss my qualification. Thank you for your time and consideration. Work Experience 12/2012 to Current Outside Machinist Company Name － City , State I am skilled in the installation of propulsion machinery, sea valves, steering gear, anchor handling equipment, elevators, pumps, ventilation fans, and weapons systems.  In the process of installing this equipment, experience is gained in the use of math, blueprints, precision tooling, and portable machine tools.  I have also become familiar with the procedures for precision line boring, precision alignment of machinery, bearing fitting, machinery assembly, surface machining, precision reaming, and machinery and weapons testing. 11/1996 to 01/2012 Aviation Ordnanceman Company Name － City , State While assigned to the USS NIMITZ (CVN 68), from December 1997 to March 2004 as a 3M Zone Inspector during a 3 year Refueling Carrier Overhaul period, I was directly responsible for coordinating the efforts between 300 shipyard workers and 25 Navy Officers and Chiefs for over 40 Navy ship zones in which was recognized for maintaining an 85 % on time delivery rate.   While assigned to the USS CARL VINSON (CVN 70), from April 2004 to January 2007 as the Work Center Control Representative for Weapons Department; I prepared, controlled, documented, planned, and accounted for over 250 work candidates required for reentry work onboard the carrier in the shipyard.  Also I coordinated the work activities between the Navy, shipyard, and other subcontractors  for multiple systems and equipment that have been expected and turned over to the Navy ahead of schedule. While assigned to NAS Patuxent River form January 2007 to May 2010 as the Leading Petty Officer of Armament Weapons Support Equipment, supervising 17 military and 12 contract civilians responsible for custody and upkeep of 309 IMRL items valued at $4.7 million.  The 17 personnel assigned process 300 maintenance actions quarterly IAW the Naval Aviation Maintenance Program, to ensure the availability of the Safe and Ready For Issue equipment for 50 tenant commands. ​ While assigned to the USS Harry S. Truman  (CVN 75 ), from May 2010 to January 2012 as the Ship Safety Petty Officer.  Assists the Ship Safety manager in coordinating the implementation of the Navy Occupation Safety and Health (NAVOSH) Program, Traffic Safety Program, Recreational, Athletics and Home Safety Program.  Performs administrative and record keeping functions in support of the command safety organization.  Identify hazards, unsafe work practices, and health conditions.  Assists in the evaluation of workplace hazards, including periodic workplace monitoring.  Prepares various safety and mishap reports, maintains hazard abatement program documentation, and aids in mishap investigations, Highlights  Has been maintaining a Secret level security clearance for over 10 (2002-2012) years while dedicated to the United States Navy.  Has been maintaining a Secret level security clearance for over 3 (2012-2016) years while employed for Huntington Ingalls Industries. Education 09/21/2012 Tidewater Tech School of Welding GPA: 3.83 President's Award: June and September, 2012. Dean's List June and September 2012. 3.83 President's Award: June and September, 2012. Dean's List June and September 2012.   ​ Skills Shielded Metal Arc Weld: Flat, Vertical, Horizontal and Over-head position. Flux Core Arc Weld : Flat, Vertical, Horizontal position.  Administrative, Inspection, Inventory, Maintenance Schedules, Weapons, Navy Publications, Record Keeping, Safety, Schematics, Test Equipment.

AVIATION

HR - SHARED SERVICES SUPERVISOR Summary Detail-oriented human resources professional who excels under tight deadlines, while anticipating and averting potential problems by proactively streamlining processes. Highlights Professionals in Human Resources Association Excellent interpersonal and coaching skills Talent assessments Motivated Hiring recommendations Background checks Experience Company Name City , State HR - Shared Services Supervisor 01/2014 Provides leadership development and performance management to a direct team of associates focused on meeting call center operational metrics and quality standards. Engaged in strategic planning to identify milestones and targets to deliver results for performance metrics Assessed team from a Situational Leadership perspective and built customized development plans to enhance areas of strength and close performance gaps to enhance the overall performance of the department Partnered with associates to create and execute development plans to improve performance and meet career pathing objectives Interviewed candidates and make hiring decisions of quality associates to staff the department to full capacity Responsible for providing analytical, technical proficiency, product knowledge for all Advocate H.R. processes and procedures. Company Name City , State Operations Manager 01/2013 to 01/2014 Accomplishing company's objectives by overseeing center-wide recruiting, selecting, training, assigning, scheduling, coaching, counseling, monitoring, appraising and disciplining employees; communicating job expectations; reviewing job contributions; planning and reviewing compensation actions and enforcing policies and procedures. Enhancing overall customer experience through call coaching and monitoring escalated call trends. Coaching and developing to ensure all client support delivered per contractual agreements. Enabled resolution of customer issues as liaison and facilitator for core team that participates in on-going planning and process improvement. Responsible for 10 customer service supervisors and 250 customer service agents. Achieving customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change. Meeting customer service financial objectives by forecasting requirements, preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions. Determining customer service requirements by maintaining contact with customers, visiting operational environments, conducting surveys, forming focus groups, benchmarking best practices and analyzing information and applications. Improving customer service quality results by studying, evaluating, and re-designing processes, establishing and communicating service metrics, monitoring and analyzing results and implementing changes. Effectively establish and maintain cross functional and cross-departmental partnerships. Company Name City , State Action Response Team Supervisor 01/2011 to 01/2013 Resolved and/or addressed complex customer issues or questions, which included taking escalated calls from customers/associates. Managed the Action Response Team function, ensuring service levels and quality goals were met. Analyzed department satisfaction results and proactively developed and implemented action plans for improvement. Performed the full scope of talent management and development activities including all aspects of the performance management process: performance and behavior assessment, feedback, coaching, career planning, guidance, corrective action and training. Call observation and monitoring for individual, team, enterprise root cause and trending analysis Represented the department in over 100 projects that directly impacted the performance of the queue. Company Name City , State New Hire Supervisor 01/2005 to 01/2011 Responsible for staffing call center of 550 associates with 30 New Hire Classes (20 associates per class) within 2 quarters of fiscal year; while maintaining a 80 percent retention rate. Provided New Hire Policies & Procedure and Customer Satisfaction Training to approximately 350 employees. Conducted orientation sessions and arranged on-the-job training for new hires. Developed and organized testing, training, evaluation procedures, multimedia visual aids, and other new hire materials. Directed the development of a comprehensive training strategy, methodology, programs and curriculum for management opportunity, employee development and technical training. Performed administrative duties that may include tracking associates attendance, payroll processing, inputting assessment results, and reviewing Knowledge checks. Maintained a database detailing employee training dates, types of training, qualification and recertification dates. Conferred with management and conducted surveys and focus groups to identify training needs based on projected production processes, changes, and other factors. Evaluated instructor's performance and the effectiveness of training programs and provide recommendations for improvement. Observed and monitored associates skills and behaviors during training; worked in conjunction with the classroom trainer in formulating weekly assessment by providing feedback on comprehension, strengths and opportunities. Collaborated with Human Resources in defining individual employee development plans for supervisors and managers by evaluating capabilities and implementing effective solutions. Education B.A : Psychology 2015 Ashford University , City , State GPA: GPA: 3.73 Human Resources Management certificate Healthcare Management certificate Accomplishments Implemented a background check matrix for our vendor to streamline the background process during onboarding. Skills administrative, benchmarking, budgets, call center, Coaching, counseling, Customer Satisfaction, customer-service, client support, database, designing, financial, focus, forecasting, functional, hiring, Human Resources, instructor, Leadership, leadership development, materials, multimedia, enterprise, payroll processing, performance management, Policies, process improvement, processes, quality, recruiting, scheduling, staffing, strategy, strategic planning, , trainer, employee development, employee training, training programs

ADVOCATE

RANK: SGT/E-5 NON- COMMISSIONED OFFICER IN CHARGE BRIGADE MAIL ROOM Summary Motivated logistics specialist, successful at managing inventory control, customer service and transportation logistics. Excellent problem solving and interpersonal skills. Managed and accounted for over $100 million of military munitions with zero errors. Monthly inventories of multiple warehouses. Reconciled daily issue and turn-in paperwork of customer units. Consistently recognized for excellence in that field. Successfully opened, developed and maintained a consolidated mail facility, servicing more than 5,000 soldiers. With no prior experience was able to quickly learn and comply with all military, and federal regulations and handled certified, registered and insured mail with 100% accuracy. KEY QUALIFICATIONS: · Current Secret Clearance · Stock Control · Management · Conflict Resolution · Logistics · Leadership Highlights Inventory tracking Clear and concise communication Flexible with availability Highly adaptable to a variety of situations and personalities Constant desire to learn. Strive to be the subject matter expert Gaining Customer trust Positive, upbeat attitude Accomplishments As the Non-Commissioned Officer in Charge of day to day operations for the 4th Combat Aviation Brigade Mail Room, was directly responsible for ensuring it's perfect 100% pick up record from September, 5 2012 - April, 17 2015. Tracked and verified by the Official Mail and Distribution Center, for the Fort Carson Post Office Received 4 consecutive commendable ratings for attention to detail, and outstanding performance, during the Army 4th Division Postal Inspections Selected by the 4th Infantry Division G1 for Best Mail Room on the Installation, Fort Carson, for the first quarter of FY 13 Chosen by leadership, to compete at the promotion board, was awarded promotable status and sent to the Basic Leaders Course. Earned the trust and confidence of senior leadership and, put in charge of a team of my peers, in their absence, on several occasions, to turn in live and expended rounds Work Experience Rank: SGT/E-5 Non- Commissioned Officer in Charge Brigade Mail Room June 2012 to May 2015 Company Name - City , State Management: · Opened, developed, and managed a consolidated mail room for 5,000 soldiers. Certified by the USPS and handled over 300,000 pieces of mail, as well as, 10,000 pieces of Certified and Registered mail with zero loss. Trained 6 soldiers to perform as a cohesive team while accomplishing daily activities of the brigade mail room. Rank: SPC/E-4 (P) - Ammunition Specialist June 2011 to June 2012 Company Name - City , State Developed load plans based on training requirements and federal regulations regarding the transport of hazardous materials Trained and guided several junior soldiers in the operation of material handling equipment and it's use in safe handling and transportation of aviation ammunition Rank: SPC/E-4(P) Promotable - Ammunition Specialist November 2009 to June 2011 Company Name - City , State Supported all basic training and advanced individual training, weapons ranges Ensured all training was able to be conducted as scheduled by consistently making all deliveries on time with 100% accuracy Assisted in the drawing, delivery, and turn-in of over 14 million rounds of ammunition, valued at over 30 million dollars. Rank: SPC/E-4 - Ammunition Stock Control and Accounting Specialist May 2007 to November 2009 Company Name - City , State Stock Control: · Inventoried, issued, transported, and managed over $100 million of military munitions with zero loss. Instructed and trained 5 personnel on the Standard Army Ammunition System-Modular (SAAS-MOD). Communication: · Communicated effectively with civilian contractors, and Republic of Korea officers and soldiers in a successful effort to ship 100 containers of ammunition back to the United States. Residential/ Commercial Painter June 2000 to May 2007 Company Name - City , State Maintained professional, appearance and attitude, to develop client confidence. Consistently developed ideas to maximize output and accuracy. Accomplished tasks to standard, often ahead of time on both; jobs working alone and jobs working as a team member. Education Associate of Science : Pre-Engineering Pikes Peak Community College 2016-2018 - City , State - Enrolled in Fall 2016 Semester to begin work on an Pre-Engineering A.S Degree. - I then hope to transfer to Colorado School of Mines to obtain a B.S Degree in Engineering. Skills Dedication to customer service, often remaining flexible with availability to accommodate as many customers as possible Proven competency in learning all aspects of state and federal regulations, and ensuring 100% compliance from those I work with Accepts challenges with no hesitation; never retreated from opportunities of greater responsibility Exceptional ability to recognize potential problems and work to resolve them quickly and discreetly. Affirming the customers confidence.

AVIATION

TEACHER Summary Highly ethical, dependable, and diligent expert in the Curriculum Development field. Highlights Curriculum development and assessment MS Office proficient Strong communicator Instructional design e-learning tools Learning Management Systems Accomplishments Designed effective lesson  plans focused on age and level-appropriate material. Experience Company Name June 2012 to Current Teacher Designed research based curriculum for writing instruction using the Trivium approach.  Saw student scores rise as a result of my curriculum. Developed research based curriculum for language arts lessons using the ADDIE method of Instructional design. Analyzed state standards and school standards. Developed grammatical lessons according to standards. Monitored student learning by creating effective critical thinking strategies like sentence analysis using diagramming to enhance learning outcomes.  Created and evaluated quality assessment tools to maximize student learning.   As a result of my curriculum and instructional design, student scores rose in language arts and reading comprehension by 4% in the AIMS test after one year. After three years of using this instructional method, studentscores rose in Writing/language arts by 12%. In 2015, 93% of students scored at meets/exceeds on inaugural AZ Merit Writing exam. 64% scored at exceeds on AZ Merit Writing exam because of my curriculum and instructional design. Consistently met strict grading report deadlines by monitoring student learning using effective formative/summative assessments for quick turnaround. Met regularly with principal for evaluations and staff development opportunities: Developed and presented staff development for implementation of critical thinking strategies across the grade levels. Provided guidance to other grade level teachers for enhancement of writing instruction and assisted them in writing effective assignments and assessment tools to ensure a smooth student transition to my class. Developed and presented research based staff development about the importance of teaching writing in congruence with reading and critical thinking strategies. Maintained effective communication with the principal and parents about my instructional practices. As a result, positive parent feedback about my curriculum and instruction increased each year. Company Name November 2009 to June 2012 Lead Curriculum Developer Project Manager:     Designed effective college courses by communicating regularly with faculty, directors and staff in scheduled meetings on campus.       Facilitated trouble shooting, problem solving, decision making, and conflict resolution regarding course development consistently. Designed and developed relevant curriculum for many learning styles in the traditional and online classroom by working with Subject Matter Experts in many types of professions.     Slashed curriculum issues in online and ground courses in Learning Management System for Quality Assurance purposes by resolving any and all problems with curriculum/instruction in timely 24-48 hours.   Revised courses as needed per college program to meet strict deadlines by analyzing data to assess curriculum and instruction while ensuring the enhancement of the university's services and optimal learning for GCU students. Averaged 20 successful revisions per month.   Results:  Witnessed academic improvement from students in the most populated courses I revised for the university over the 2.5 years I worked there: ·UNV 103  & CWV 103/303         Met aggressive project timelines in the fast paced environment as GCU is constantly developing its ground and online presence.  Designed relevant and interesting college courses for the College of Fine Arts, College of Arts & Sciences, and the College of Christian Studies at Grand Canyon University by implementing the Understanding By Design method of Instructional Design as well as the A.D.D.I.E. method for optimal student learning:   As a result, my designs increased student satisfaction rate from 65% to 85%.  Evaluated and researched pedagogical methods with instructional designers and faculty. Created digital visual aids to enhance student learning by working consistently with Academic Web Services to analyze student needs and write the scripts for the e-learning tools.   Company Name September 2005 to September 2009 Visual Arts Instructor Solved problems by designing non-existent curriculum for required college courses in the Fine Arts department. Designed and developed effective curriculum and instruction for on campus Perspective Drawing Course and Digital Painting Course by analyzing course competencies and student needs to ensure optimal student learning. Successfully met course objectives by facilitating courses using my curriculum for multi presentation graphic design program and assessing student progress consistently for four semesters. Addressed all learning styles and adult learning theories to develop lesson plans for art courses using current software programs, art methods, and other tools. Successfully managed and evaluated curriculum using portfolio assessment of 40 students Consistently met with students individually to address student concerns thereby resolving any issues in a timely manner. Responded promptly to student inquiry and graded assignments. Entered data regularly into the Learning Management System to meet grade report deadlines. Created effective rubrics for students for metacognition purposes as well as assessment of assignments. Increased student motivation by actualizing critical thinking strategies in weekly lessons. Initiated use of various software and media tools to address all learning styles. Education University of Phoenix, 2007 Master of Arts : Education/Curriculum Instruction City , State , U.S.A. Applied the ADDIE method of instructional design and implemented it for classroom use and corporate training purposes.   Designed Action Research Plan in APA format for creation of ESL Tutoring programs in schools.   Developed university course for corporate training purposes. Arizona State University, 2005 Bachelor of Arts : Interdisciplinary Arts & Performance-Visual Arts City , State , U.S.A. Critiqued fine art using elements of design and principles of art for both written and oral presentation.   Completed internship at Glendale Community College for Fine Arts Department Skills conflict resolution, course development, critical thinking, curriculum development,  instructional design,  research, staff development, teaching, trouble shooting

TEACHER

SALES ASSOCIATE/CASHIER Summary Nine years of experience providing customer support ·Managed a high-volume workload within a deadline-driven environment · Pleasant and professional demeanor · Once well with little to no supervision · Excels in a busy environment, customer service, inventory and taking responsibility of assigned work. Friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team player. ​ Key Skills Verbal Communication Initiative Flexibility Experience 01/2016 to Current Sales Associate/Cashier Company Name － City , State Met incoming customers and provided immediate assistance. Listened to customer needs and preferences to provide accurate advice. ​ Trained all new sales employees on effective techniques. Reviewed purchases for fraudulent activities. Worked flexible schedule to accommodate changing customer levels. Answered incoming telephone calls with professional and knowledgeable responses. 07/2012 to 01/2013 Company Name － City , State I make and answer phone call regarding clients billing issues I greet greet clients to the gym and answer any and all question they may have. 11/2009 to 01/2016 Sales Associate Company Name － City , State Maintain a neat and clean stock room. Trusted to handle monetary transactions, cashier. Perform opening and closing procedures. Follow through with customer questions, concerns, and escalated issues when needed to management in regard to customers complaints. Determine customer's needs and help customer's make smart choices. Perform product sales and customer service by suggesting additional add-ons or features that the customer was not aware of Skills used. Outstanding customer service. Offered solutions to customer problems. Legendary customer service. Always punctual(Never Called Out). Company Name － City , State Education and Training 2010 Business and Computer science Norwalk Community College － City , State Skills billing, cashier, closing, clients, customer service, features, neat, ons, sales, phone Additional Information AWARDS Victoria's Secret August 2014 Employee of the month Victoria Secret August 2015 Employee of the month Activities and Honors Victoria's Secret Employee for the month August 2015

FITNESS

CONSULTANT Summary A dynamic public relations professional with 15 years of experience in developing integrated communications and media relations programs that drive executive eminence, thought leadership and brand awareness. Highlights Strong background in integrated, multi-channel communications. Focus on building thought leadership programs that lead to executive and brand eminence. Background in developing social content and strategies that lead to stakeholder engagement. Superior media relations skills and a track record of generating positive coverage for clients. Experience in providing counsel to senior executives. Excellent writing skills; author of ghost articles, executive speeches, bylines, blogs, video scripts. Ability to work across teams and geographies. Technical Skills and Qualifications Executive Positioning & Communications, Media Relations, Thought Leadership and Content Development, Executive Platform Development, Ghostwriting, Social Strategy, Speakers' Bureau. Experience Consultant 02/2016 to Current Company Name City , State Provide counsel on content strategy, product positioning and messaging, d evelop thought leadership content, co nduct media and message training. Senior Vice President 10/2015 to 01/2016 Company Name City , State Managed a team of 10 people, was responsible for evaluating, managing and optimizing team performance to drive top-quality client service. Group Vice President 05/2013 to 10/2015 Company Name City , State Led executive eminence and influencer/media relations programs for Deloitte Tax and Audit CEOs, Deloitte LLP Chairman and the Leader of Deloitte Growth Enterprise Services. Developed strategic thought leadership campaigns that reinforced executives' platforms and business goals. Developed a brand communications campaign for Deloitte Consulting and led media relations for Deloitte Human Capital and Deloitte Strategy & Operations service lines. Conceptualized and oversaw all aspects of the development and execution of Deloitte Consulting's inaugural "Deloitte Business Confidence" Report, which received coverage in top-tier outlets, including CNBC and Forbes. Developed a media strategy around Deloitte Consulting's acquisition of Banyan Branch, secured coverage in Ad Age, Ad Exchanger, and the Financial Times. Successfully sold into the client, Deloitte Growth Enterprise Services, Deloitte's first-ever live-stream broadcast program, which was nominated for SABRE's B2B Professional Services Award in 2015. Developed bylines, blog posts and social content for executives; secured byline placements in Huffington Post, Forbes, Fast Company, among others. Provided counsel to clients on social strategy and leveraged social channels to drive deeper engagement with stakeholders; developed Twitter chat strategy and managed chats with Deloitte Human Capital leaders. Conducted media trainings with senior executives, provided counsel on handling print and broadcast interviews. Vice President 07/2012 to 05/2013 Company Name City , State Led the day-to-day management of the Chase Cards and TIAA-CREF Institute accounts. Formed strategic sponsored content and thought leadership partnerships. Managed junior members of the team to ensure timely and high-quality completion of projects. Global PR Manager 11/2009 to 07/2012 Company Name City , State Developed executive eminence platforms for top global executives, including the Global CEO, Global Chief Innovation Officer, Global Financial Advisory Leader, as well as various industry leaders. Handled media relations efforts for Deloitte's Center for Cross-Border Investment, securing numerous top-tier broadcast interviews with Fox Business News and CNBC for the Center's then-Chairman Robert Kimmitt (Former Deputy Secretary of the Treasury). Managed external communications for various Deloitte's Global Industry programs; conducted proactive media outreach around Deloitte's Global Economic Outlook, securing coverage in Reuters, The Financial Times, The International New York Times. Developed executive briefing packages prior to media engagements and participated in executive briefings. Worked with the regulatory group to develop a global external communications strategy in response to the Audit reform proposals in the European Union. Worked closely with the Office of the CEO, as well as a global network of PR colleagues, to lead the global launch of a management book co-authored by the then-CEO Jim Quigley; secured coverage in CFO.com, Forbes, CIO Insight, Fast Company and The Financial Times. Worked with the Chief of Staff to the CEO to develop and disseminate the weekly CEO newsletter. Vice President 10/2006 to 11/2009 Company Name City , State Developed communications programs and strategies and oversaw the implementation of plans. Received a number of PR industry awards, including PRWeek's Business-to-Business Campaign of the Year 2008 Award, for an executive eminence campaign conducted on behalf of Deloitte's then-chairman Sharon Allen. Worked with the executive speech writer to the Chairman in developing speeches, bylines and video scripts. Developed a story idea around the 5th anniversary of Sarbanes Oxley Act and secured a cover story on BusinessWeek, which featured client, Deloitte, prominently. Established Chief Executive Magazine's CEO Index as a sought-after economic indicator; secured a regular spot on CNBC's Squawk Box for the Magazine's CEO. Managed projects and programs, account teams, as well as timelines and budgets. Associate Director 09/2005 to 09/2006 Company Name City , State Managed day-to-day communications activities for financial services clients, including TradeWeb and eSpeed. Led the development and creation of press releases, media pitches, bylines. Developed and fostered relationships with top-tier and trade media, including The Financial Times, Bloomberg, Wall Street & Technology, Investment News, among others. Provided investor relations advice to clients and conducted investor perception surveys and analysis. Participated in new business proposal development and presentations. Manager 11/2001 to 12/2002 Company Name City , State Developed and executed on a corporate communications strategy to reposition the company as a provider of financial technology services and to achieve awareness, buy-in and support for the business change. Counseled C-level executives on communications strategy and d eveloped speeches, Q&A's, presentations, etc. Worked with the marketing team, developing a communications strategy for the company's re-branding initiative Senior Account Executive 01/2001 to 11/2001 Company Name City , State Managed day-to-day media relations activities for a mortgage bank in the corporate communications practice; conducted rapid response and generated coverage in publications, such as The Wall Street Journal, CNNMoney, American Banker, among others. Education Master of International Affairs 2006 Columbia University - School of International & Public Affairs City , State Studied international politics and economics, with a special focus on the European Union Bachelor of Science : Communications 1996 University of Massachusetts City , State Minor in Italian; studied abroad in Salamanca, Spain, summer 1995

CONSULTANT

HR CONSULTANT Summary Detail-oriented 25 years human resources professional who excels under tight deadlines, while anticipating and averting potential problems by proactively streamlining processes to find the perfect applicant. Highlights PHR Certified Professionals in Human Resources Association Excellent interpersonal and coaching skills Recruiting and selection techniques National Human Resources Association Talent assessments Hiring recommendations Background checks Training and development Hiring and retention Compensation/payroll Employee relations Regulatory compliance Affirmative Action compliance New hire orientation Mediation expertise Exceptional interpersonal skills PeopleFluent/Taleo expert Accomplishments Human Resources Reduced employee turnover by 18%. Led the Staffing Planning Committee for years. Created a rewards and incentive program that was cited as the driving force behind branch employee retention rate. Implemented a new hire training program for Branch operations specialists. Supervised HR interns and provided assistance in resume building, training and career path development. Designed a standard exit process and interview survey that was implemented permanently.Revamped the orientation process for all new hires, which was implemented company-wide. Experience 07/2015 to Current HR Consultant Company Name － City , State HR and Career Consultant Consult fortune 500 companies in HR Career consultant for potential applicants Executive Recruiting for Banking Professionals 10/2014 to 05/2015 Director of Customer Strategies-Heart Walks Company Name － City , State Recruited and interviewed applicants for Customer Strategies Team. Directed and managed to maximize positive customer experience for all Heart Walks. Identified staff vacancies and recruited, interviewed and selected applicants. Answered employee questions regarding Heart Walks and resolved any issues. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Defined strategy and business plan for Heart Walks for the Southwest Affiliate including 6 states. Executed integrated advertising campaign across multiple media channels. Implemented and evolved high-impact strategies to target new business opportunities and new markets. Created the look and feel of the organization's online presence in social media forums. 06/2014 to 05/2015 Human Resources-Recruiter Company Name － City , State Recruited and interviewed 100-200 applicants per month. Advised managers on organizational policy matters and recommend needed changes. Directed personnel, training and labor relations activities. Identified staff vacancies and recruited, interviewed and selected applicants. Reviewed federal and state laws to confirm and enforce company compliance. Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Created and modified job descriptions within all departments. Worked with senior-level management to create fair and consistent HR policies and procedures. Worked with HR advisors and HR representatives on establishing consistent hiring practices. Facilitated monthly meetings to develop strategies that would positively influence workplace relationships. Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments. Conducted telephone and onsite exit interviews for all employees. Answered employee questions during the entrance and exit interview processes. Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths. Selected and interviewed candidates for all available positions.Created job descriptions to attract a targeted talent pool within the market wage range. All social media and military recruitment. 09/2012 to 05/2014 Talent Attraction Company Name － City , State Conduct reference or background checks on job applicants. Conduct exit interviews and ensure that necessary employment termination paperwork is completed. Confer with management to develop or implement personnel policies or procedures. Contact job applicants to inform them of the status of their applications. Develop or implement recruiting strategies to meet current or anticipated staffing needs. Hire employees and process hiring-related paperwork. Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities. Interpret and explain human resources policies, procedures, laws, standards, or regulations. Interview job applicants to obtain information on work history, training, education, orjob skills. Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms. Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA). Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals. Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software. Provide management with information or training related to interviewing, performance appraisals, counseling techniques, or documentation of performance issues. Review employment applications and job orders to match applicants with job requirements. Schedule or administer skill, intelligence, psychological, or drug tests for current or prospective employees. Schedule or conduct new employee orientations. Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate. Advise management on organizing, preparing, or implementing recruiting or retention programs. Coordinate with outside staffing agencies to secure temporary employees, based on departmental needs. Evaluate recruitment or selection criteria to ensure conformance to professional, statistical, or testing standards, recommending revisions, as needed. Evaluate selection or testing techniques by conducting research or follow-up activities and conferring with management or supervisory personnel. Review and evaluate applicant qualifications or eligibility for specified licensing, according to established guidelines and designated licensing codes. Perform difficult staffing duties, including dealing with understaffed, refereeing disputes, firing employees, and administering disciplinary procedures. Plan and conduct new employee orientation to foster positive attitude toward organizational objectives. Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes. Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements. Plan and conduct new employee orientation to foster positive attitude toward organizational objectives. Identify staff vacancies and recruit, interview and select applicants. Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations. Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an organization. Represent organization at personnel-related hearings and investigations. Administer compensation, benefits and performance management systems, and safety and recreation programs. Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits. Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices. Prepare and follow budgets for personnel operations. Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates. Analyze training needs to design employee development, language training and health and safety programs. Conduct exit interviews to identify reasons for employee termination. Oversee the evaluation, classification and rating of occupations and job positions. Prepare personnel forecast to project employment needs. Allocate human resources, ensuring appropriate matches between personnel. Develop, administer and evaluate applicant tests. Provide terminated employees with outplacement or relocation assistance. 02/1999 to 05/2012 Assistant Vice-President-Human Resources Company Name － City , State Develop or implement recruiting strategies to meet current or anticipated staffing needs. Hire employees and process hiring-related paperwork. Contact job applicants to inform them of the status of their applications. Confer with management to develop or implement personnel policies or procedures. Conduct reference or background checks on job applicants. Analyze employment-related data and prepare required reports. Conduct exit interviews and ensure that necessary employment termination paperwork is completed. Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities. Interpret and explain human resources policies, procedures, laws, standards, or regulations. Interview job applicants to obtain information on work history, training, education, or job skills. Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms. Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act ADA). Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals. Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software. Provide management with information or training related to interviewing, performance appraisals, counseling techniques, or documentation of performance issues. Review employment applications and job orders to match applicants with job requirements. Schedule or administer skill, intelligence, psychological, or drug tests for current or prospective employees. Schedule or conduct new employee orientations. Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate. Advise management on organizing, preparing, or implementing recruiting or retention programs. Coordinate with outside staffing agencies to secure temporary employees, based on departmental needs. Evaluate recruitment or selection criteria to ensure conformance to professional, statistical, or testing standards, recommending revisions, as needed. Review and evaluate applicant qualifications or eligibility for specified licensing, according to established guidelines and designated licensing codes. Interests Volunteer of the Year award, Austin, TX 2012 Education Bachelors : BAAS Dallas Baptist University － City , State , United States PHR State Certified Professional of Human Resources High School Diploma Leland High School － City , State Skills ADA, advertisements, benefits, budgets, charts, competitive, counseling, databases, documentation, employee relations, firing, forms, hiring, human resources management, human resources, labor relations, legal, networking, organizing, organizational, performance appraisals, performance appraisals, recruiting, recruitment, research, safety, staffing, supervisory, employee development, employee handbooks. Additional Information ADDITIONAL SKILLS * Volunteer of the Year award, Austin, TX 2012 * PHR State Certified ,United States

HR

HR INTERN Summary An enthusiastic student, highly motivated and committed to developing personally and professionally. Have the ability to learn quickly, work efficiently and use my educational knowledge effectively in work settings. Skilled in research, multi-tasking, time management and communication. Experienced in human resource / organisational management, counselling and business development.  Educational Background Master of Arts , Organisational Psychology 2018 Alliant International University － City , State , United States California School of Professional Psychology Master of Science , Counselling Psychology 2015 Avinashilingam Institute for Home Science and Higher Education for Women － City , State , India GPA - 3.63  Bachelor of Arts , Mass Communication 2013 Amrita Viswa Vidhyapeetham － City , State , India Amrita School of Communication GPA - 3.07  Experience HR Intern Jul 2016 to Current Company Name － City , State I get candidates moved through the hiring process, making sure that they are properly credentialed and meet all of the company's and the clients requirements.     Basic background checks                     Contact candidate's references & collect necessary information License and employment verification -Reviewing/uploading credentials  Pre-screen applicants from job boards (Indeed & Zip Recruiter) Make and send badges Attend/transfer calls, take messages Work independently and as part of a team to achieve the company's goals. Bookstore Volunteer Feb 2016 to Jul 2016 Company Name － City , State Opening the store Account and check the closing and opening balance Maintain complete and accurate records of the store's transactions Rearrange books to maintain a neat and tidy reading area Assessed customer needs and responded to questions Assistant to the General Manager Apr 2015 to Nov 2015 Company Name － City , State Managed the day-to-day tactical and long-term strategic activities within the business. Reviewed and approved billing invoices and expense reports. Counselled and mentored 53 staff members by offering constructive feedback, stress management techniques and guidance. Traveled with the manager to take notes and prepare minutes at meetings. Screened telephone calls and inquiries and directed them as appropriate. Maintained and recorded financial accounts of daily sales, purchases and other expenses.  Student Intern Jan 2015 to Feb 2015 Company Name － City , State Administrative Assistance. Conducted & scored tests (16PF, Stress Inventories) to new clients and as follow-ups. Established rapport, collected & organised new client data. Administered "Positive Therapy" to patients. Assisted with rehabilitation activities. Individual, Family & Matrimonial Well Being/Therapy, Educational counselling, De- addiction / Smoking cessation and suicide prevention.  Intern Dec 2014 to Jan 2015 Company Name － City , State Assistance and guidance to families below poverty line. Counselling individuals with issues relating to family, marital, legal issues. Provided sex education, awareness about good/ bad touch to young school students. Observed the counselling sessions provided to sex workers.  Summer Intern May 2014 to Jun 2014 Company Name － City , State The internship program was systematically split to accommodate sufficient training in De-addiction centre, Special school for mentally challenged children, Psychiatric clinic for adults and counselling centre. Witnessed and assisted with an ECT session administered by the Chief Doctors. Collected information about clients, using techniques such as testing, interviewing, discussion, and observation. Gathered feedback from patients on medications, diagnosis and effectiveness of therapies. Gained knowledge and experience observing doctors provide counselling to patients and families.  Skills Microsoft Excel, Outlook, PowerPoint, Word.  Excellent communication Skills Organisational Skills SPSS Data Entry Researches Autosuggestion as a mediator in weight management in female college students. Master's Thesis. (M.Sc, 2014-15)  Sample: 82 female college students, convenient sampling method. The selection of the 82 participants were based on the Inclusion and Exclusion Criteria. The participants selected were assessed for their anthropometric data and they also completed WHO (Five) Well- Being Index. Group A (Exercise Diet Autosuggestion) and Group B ( Exercise Diet ). Results: A marginal but not a statistically significant difference in the body weight of the participants in both Group A and Group B. There was a statistically significant difference in the well-being of the participants in both Group A and Group B.  Mindfulness and Burnout of Teachers in StateBoard and Matriculation schools (Demographic factors). Master's Project. (M.Sc, 2014) Sample: 150 (51 Female and 24 Male in State board)(58 Female and 17 Male in matriculation) Scales : Mindfulness Attention Awareness scale and Burnout Inventory. The data were analysed by standard statistical tools such as karl pearson co- efficient of correlation, analysis of variance and t-test. Result: There were no statistically significant relationship between Mindfulness and Burnout in both Matriculation and State board schools.  Relation between Indian Zodiac and Personality types(MBTI). Master's Project. (M.Sc, 2015) Sample: 100 samples (Female 52 & Male 48) , were randomly selected. The Myers Briggs Type Indicator (MBTI) was administered and scored. The results showed that there was no significant relation between the two variables. The sample size cannot determine the relationship, further studies can be done to conclude or disprove the findings of the current study.  Publications Snega Prabha S. A writer in the Mind. SPEAR (Sawyerpuram Pope's Emerging Aspirants In Research). Volume: II, No : 2. ISSN:2319-1902. July-December 2013. Dr. Preetha Menon, Snega Prabha S. Autosuggestion as a Mediator in Weight Management in Female College Students. International Journal of Scientific Research, Vol: 4, Issue: 7 July 2015.  Certifications Foundation Course on Education of Children with Learning Disabilities, Certified by Rehabilitation Council of India. (2014) TA-101. Introduction to Transactional Analysis. (2015) Hypnotism and it's Application in practice. (2015) Bio Ethics in Research. (2014)  Affiliations APA - American Psychological Association (2016) Affiliate  Volunteer Activities San Diego Humane Society - San Diego, CA (June 2016 - Present) Humane Animal Society - India  (Aug 2014 - Nov 2015) Puppy Palace - India (Aug 2014 - Nov 2015) ​

HR

MEMBER ADVOCATE Education and Training 2009 University of the Incarnate Word City , State Bachelor of Business Administration 2011 University of the Incarnate Word City , State Master of Business Administration Professional Experience 01/2012 - Current Company Name － City , State Member Advocate Represent DentaQuest at community events and meetings to provide information to low-income populations about the dental benefits available to Medicaid and CHIP eligible members. Establish, develop, and maintain partnerships with community organizations to identify and coordinate outreach opportunities that will facilitate growth in enrollment. Conduct presentations to promote preventative dental care through good oral hygiene practices and compliance with Texas Health Steps checkups. Provide case management to members in need of care coordination and assist members with claims issues and appeals. 01/2012 Company Name － City , State Provider Relations Specialist Served as a liaison between the Medicaid and CHIP Managed Care contractor and health care providers. Responsible for establishing and maintaining working relationships with the existing provider network. Researched and resolved provider inquiries to include credentialing, claims issues, complaints and grievances. Educated providers on new protocols, policies, and procedures to facilitate process improvements. Ensured provider database and documentation was up to date, accurate, and complete. Assisted with the development and implementation of provider training programs. 01/2011 Company Name － City , State Business Development/Admissions Coordinator Responsible for the development of admission statistics in a long-term acute care hospital setting by developing referral sources and converting referrals into admissions. Responded to inquiries from hospital discharge planners, families, and other referral sources. Conducted facility tours and informed families of potential patients of admission criteria, insurance coverage, and other costs associated with patient care. Verified insurance benefits, obtained prior authorizations, and ensured that all potential barriers to claims payment were addressed and resolved prior to admission. Coordinated the admissions process from start to end and alerted department heads of projected admissions, bed changes, discharges, and protocols for compliance with the patient's managed care insurance requirements. 01/2004 - 01/2009 Company Name － City , State Beneficiary Services Representative Acted as a liaison between TRICARE beneficiaries and health care providers. Provided customer service support to beneficiaries that visited the local TRICARE Service Center by responding to benefit inquiries, resolving claims issues, and assisting with appeals, complaints, and grievances. Advised beneficiaries of health and dental plan options and processed enrollments, disenrollments, primary care provider assignments, and other plan changes. Provided customer support to the local military treatment facility administrative and clinical staff and assisted case management team with referrals and prior authorizations. Traveled within the state of Texas to conduct benefit and enrollment presentations to different military groups, such as active duty service members transitioning to retirement, new active duty service members and base transfers, and National Guard and Reserve members called to full-time active duty services. Provided health care providers with assistance on claims issues, appeals, complaints and grievances. 01/2002 - 01/2004 Company Name － City , State Office Coordinator Served as administrative and clinical support in various office settings throughout hospital organization to include outpatient physical, occupational, and speech therapy, inpatient skilled nursing, and outpatient wound care services. Acquired insurance authorizations for patient services. Prepared all required claims documentation including referrals, treatment plans, and other required correspondence to reduce incidence of denials. Assisted other areas of hospital by investigating and resolving claims discrepancies in order to collect on unpaid patient accounts. Played key role in the opening of hospital's new wound care center by assisting director in all areas of development, including creating policies and procedures, creating forms for clinical and billing staff, and obtaining insurance credentialing for providers. 01/1999 - 01/2001 Company Name － City , State Business Office Manager Managed business office for skilled nursing, rehabilitation, and long-term care facility. Billed Medicaid, Medicare, and private insurance companies for services rendered to patients. Managed facility's accounts receivables and accounts payables. Prepared administrative reports for directors, Chief Financial Officer, and Chief Executive Officer. Responsible for interviewing, hiring, training, and termination of office personnel. Skills accounts payables, accounts receivables, administrative, benefits, billing, oral, customer service, customer support, database, documentation, Financial, forms, hiring, insurance, director, meetings, office, network, nursing, personnel, policies, presentations, protocols, speech, statistics, training programs

ADVOCATE

CONSTRUCTION WORKER Summary Hardworking shipping and receiving clerk familiar with all aspects of logistics, shipping and receiving and general warehouse operations. Highlights Logistics Shipping and receiving Punctual and reliable Detail oriented Adaptive team player Strong problem solver Multi-tasker Fluent in Spanish Experience Construction Worker October 2011 to Current Company Name － City , State Completed residential and commercial construction projects with minimal or no supervision. Retail Associate November 2012 to September 2013 Company Name － City , State Offered exceptional customer service to differentiate and promote the company brand. Balanced the needs of multiple customers in a fast-paced retail environment. Prevented store losses using awareness, attention to detail and integrity Facilitated quarterly physical inventory counts. Quality Assurance Clerk August 2006 to September 2011 Company Name － City , State Answered customers questions and addressed complaints in person and via phone. Resolved delivery issues for carriers, warehouses and customers. Documented pilfer and damaged inventory. Presented customers with bills, receipts and collected payments for shipments picked up. Organized and scanned inventory minimizing company loss. Monitored shipments to guarantee on-time delivery. Forwarded client-related quality and service issues to the appropriate manager for resolution. Package Handler August 2005 to August 2006 Company Name － City , State Worked at a rapid pace to meet tight deadlines. Cleared damaged items while loading freight. Redirected and organized outbound shipments. Operated powered pallet jacks and forklifts safely, with a 0% incident rate. Education High School Diploma : 2005 Moneta High School － City , State Skills Energetic work attitude, following directions, able to lift 75 lbs, organized, responsible, strong work ethic, dependable, reliable

CONSTRUCTION

SALES Summary Bilingual Account Executive with over 15yrs of experience Experienced managing up to 120 Retail Wireless Doors for Corporate Indirect Channel Over 20yrs of successful sales leadership,highly reliable self-starter; can be counted on to complete assignments without supervision Consistently achieved high ranked performance in every position held Highly developed interpersonal, communication and analytical skills Experienced with Metrics/Market Analysis/Forecasting/Salesforce/SaaS Highlights Prospecting and cold calling Strategic account development Exceptional customer service skills Bilingual Spanish Strong solution driven, problem solving skills Strong communicator Accomplishments Top Sales Producer July 2014 1.8M sold Over 3M in volume sold within the past 6months Verizon Top Producer Los Angeles Territory Development 2005/Irvine Verizon "Best of the Best" (West Area) Top 100 Employees 2004/Irvine Verizon National West Area " Winners Circle 2003" /Irvine Sprint PCS Chicago area Top Producer Sales Excellence Award 2000 Sprint PCS Illinois/Wisconsin Excellence Sales Award 2000 Presidents Club for Sprint PCS Chicago and Los Angeles Markets 2000 and 1999 Experience Sales November 2014 to Current Company Name － City , State More than 20years of going above and beyond client expectations, providing sales training for thousands of clients within fortune 500 corporations. Exceeding sales goals year after year, almost 3M in sales volume in 2014, I am honored and excited to expand my knowledge into the International field in sales. Sales July 2013 to October 2014 Company Name － City , State Top Producer in July 2014 1.8M in Sales Volume Earned CIPS certification (Certified International Property Specialist) licensing covering 40 countries to accommodate client needs looking to purchase outside the US or International clients looking to purchase within in the United States. Sales March 2011 to July 2013 Company Name － City , State Real Estate Investments Portfolio Manager for local, national accounts Provided training for Real Estate investors, first time home buyers Provided market analysis, forecast, problem solve, enable a smooth transaction. Sales November 2006 to March 2011 Company Name － City , State Over 2 million in volume sold within first year Generate leads and referrals through prospecting, cold calling, networking Provide training for Real Estate investors, first time home buyers, Provide market analysis, forecast, problem solve, enable a smooth transaction. Territory Field Representative August 2009 to February 2010 Company Name － City , State Business development, managed a portfolio of up to 120 account doors Exceeded monthly sales quota objectives by acquiring and managing small to medium sized businesses. Provided training for businesses, customers enabling a smooth transition to support team and reduced churn. Indirect Account Field Representative November 2002 to October 2006 Company Name － City , State Corporate Indirect Operations Training and Indirect Account Management Training completed in 2004,2005,2006 Irvine, CA Campus Business development, sales/product training, metrics/market/competitive analysis, sales, special events, trade shows, generating leads by cold calling, relationship building and networking Provided training for new accounts, provided problem solving training, retention training and training on reducing churn, enabling a smooth transition to the internal Verizon support team. Retail Sales Representative December 1999 to December 2002 Company Name － City , State Multiple Awards for Sales Excellence, Customer Service and Top Sales Producer,. Recommended wireless solutions to new and existing accounts Provided training to new accounts, new customers including sales training for new employees. Education State License : Real Estate Sales , 2006 Austin Institute of Real Estate － City , State Business Building, Marketing and Real Estate Sales General Education/ Communications Purdue University － City , State General Education/ Communications Communications/ Marketing Long Beach City College － City , State Communications/ Marketing Skills Account Management, Customer Service, Strong Sales Experience, Bilingual Professional Affiliations Board of Directors for Family Link Kids Adoption and Foster Care Austin/San Antonio TX (Legacy Ranch) Board of Champions for Children GACC (Greater Austin Chamber of Commerce) YHAPAA (Young Hispanic Professionals Association) AYREP (Austin Young Real Estate Professionals) Texas Association of Realtors National Association of Realtors Austin Board of Realtors Young Execs of Austin Charity Bash/Young Professionals philanthropist organization Downtown Alliance Hill Country Outdoors Las Comadres Para Las Americas Organization

SALES

SALES ASSOCIATE Summary To further my career in sales, customer satisfaction and grow in business development. Highlights Bi-lingual  Exceptional customer service skills Established track record of exceptional sales results Compelling leadership skills Trained in business development Accomplishments Awarded 4 times best Sales Representative on a row in 2014,Awarded customer services excellence twice in 2014 and Awarded Top Sales Rep for 2015  Experience Sales Associate September 2017 to Current Company Name － City , State exceed sales goals by up to 224% by implementing strategic sales tactics generate new leads by creating professional relationships within the OTF community, as well as business to business and community outreach.   Going above for my clients as it relates to our member's experience; ensuring that members and potential members have a positive and lasting experience Assisting the Studio Manager with keeping the team, clients motivated and smiling friendly positive environment  increasing revenue in retail for the studio and exceeding retail goal on a monthly basis conducting telephone calls, following previous prospects and new joins  Proper on-boarding all OTF clients by utilizing the Client In Take Form, proper hand on  and hand off with coaches ​ ​ Sales Representative July 2016 to September 2016 Company Name － City , State Established new customer accounts. Updated database with customer and sales information. Generated high volume of referrals. Cold-called prospective customers to build relationship Residential Sales Specialist January 2013 to January 2016 Company Name － City , State Responsible of selling TV cable, internet and phone services onsite properties. Increase penetration to 97% on revenue on multiple properties.   internet and phone services install. Managing VIP and Major customer's accounts Upsold add-on services to existing customers, generating incremental revenue.   Trained sales teams on educational products at seminars and special events. Worked closely with company executives to identify new business opportunities, securing. Prepared monthly commissions payroll reports for 10+ sales representatives. Answered customers' questions about products prices, availability, uses and credit terms. Developed and executed annual sales plans and strategies for Miami and West Palm territory. Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments. Education Media Production Not yet graduated. : 2004 The Art Institute of Ft. Lauderdale － City , State High School Diploma : 2002 Coconut Creek High School － City , State Academic High School Graduate Languages Fluent in Spanish Skills billing, credit, customer service, Experienced in FileMaker, Managing Major Accounts, VIP Customers, Media Production, managing new construction properties, great selling skills, supervisor and exceptional customer services skills.

SALES

BEHAVIORAL HEALTHCARE HELP LINE AND PSYCHIATRIC EMERGENCY TEAM SUPERVISOR Professional Overview Seasoned Licensed Clinical Social Worker dedicated to providing high quality, compassionate, and effective care in role of psychotherapist, educator, and manager. License LCS 18224                                         Core Qualifications Clinical acumen Multicuturally competent psychotherapist Clinical supervision Client-centered care Quality care focused Service oriented Committed to personal and professional growth Strength based management style Program development, design, training Quality review and process improvement Rapport building Contract, Criminal, Tort, Probate law familiarity   Education Glendale College of Law City , State University of Southern California City , State Master of Social Work Graduated with honors California State University, Northridge City , State Bachelor of Arts : Psychology Graduated with honors, member of Psi Chi, Golden Key National Honor Society, Tau Alpha Epsilon Honor Society Accomplishments Clinical Established and operated private practice for 10 years Documentation Documentation Influenced creation, design, and reporting fields of patient charting system Created, implemented system of documentation that resulted in 95% quality assurance scores for several consecutive years Quality Standardized chart documentation Developed telephonic, documentation, performance indicators ?Training Wrote training manual and organized resource material Developed curriculum, taught, and modeled desired skill/outcome Provided electronic medical record navigation and documentation training ?  Marketing Increased referrals via Physician Liaison Program, Elder Law attorneys, primary care physicians, psychiatry and addiction medicine providers, law enforcement, EAP providers, community Workflow Planning Implemented new work processes which increased efficiencies and productivity Computer Skills Proficient: Epic, Word, Lotus, Interqual, NICE, Symposium, Foundations, AZZ cardfile Familiar: Excel, PowerPoint, Visio Experience 07/2002 - Current Company Name - City , State Behavioral Healthcare Help Line and Psychiatric Emergency Team Supervisor Clinical supervisor of 24/7/365 psychiatric crisis call center and psychiatric emergency team; interim supervisor to Utilization Management and Bed Finding departments within a large care coordination center; hired, counseled, terminated staff; recorded, tracked, developed performance indicators and performance criteria for evaluations; wrote and updated protocols, policy and procedures, quality review indicators, training manual, meeting minutes, business reports; influenced development and re-design of electronic charting and reporting fields; organized and led new hire, clinical, Frequent Caller, computer, staff meetings/trainings, and holiday, retirement, Social Work Month celebrations; performed web-based in-service work stoppage training to physicians, managers and successfully staffed the crisis line for 48 consecutive hours with no abandoned calls; developed Frequent Caller treatment plan template for coordination and continuity of care; participated and presented statistical data at regional Department Administrators and regional Southern California Quality Assurance meetings; implemented interdepartmental cross training which increased efficiencies, productivity, staff development, and morale; recorded, tracked, ensured staff license renewals, CEUs, mandated organizational classes were completed by due dates; completed bi-monthly payroll and managed all leaves; completed staff scheduling every 6 weeks; decreased tardiness; responded to all IT concerns; reviewed, researched, responded to all critical incidents and complaints; developed work flows that decreased time members spent in non-plan EDs with attention to high quality care and cost containment; answered crisis calls when short staffed; and, shared on-call responsibilities. 03/1998 - 07/2002 Company Name - City , State Licensed Clinical Social Worker/Care Coordinator Performed biopsychosocial telephonic assessments, crisis intervention, and/or consultation for members, employees, purchaser groups, Employee Assistance Professionals, management, law enforcement, and emergency department physicians; determined appropriate levels of care; repatriated or case managed members in non-plan hospitals; advocated for members needing psychiatric and/or addiction medicine treatment; care coordinated with the member's treatment team; trained new staff; worked collaboratively on interdepartmental team and developed work flows, procedures, and protocols that increased efficiencies, productivity, role clarity; developed documentation standards; influenced the creation and development of departmental electronic database for charting case notes. 04/1996 - 03/1998 Company Name - City , State Senior Care Network, Clinical Social Worker Field based case management for disabled adults with chronic mental illness and older adults with co-occurring disorders. Completed in-home assessments and monthly monitoring; client and family counseling, education, and community referrals. Per attorney request, evaluated, wrote report, testified in court (became expert witness) for probate conservatorship hearings; marketed and managed the Physician Liaison program; lead weekly Caregiver support group; underwrote long-term care insurance assessments and benefit determination evaluations; became community resource specialist. 05/1992 - 08/1996 Company Name - City , State Behavioral Science Faculty, Family Practice Residency Program Social Work Associate in community medical clinic; interviewed prospective residents; developed curriculum, taught, and evaluated performance of Family Practice residents and medical students on the Substance Abuse and Psychiatry rotations; conducted lectures, presentations in class, "Brown Bag lunches," and off-site meetings; set up internal and external training sites and ensured learning objectives were met; education was focused on risk, substance abuse, and biopsychosocial assessments, active listening, interviewing skills, DSM diagnoses while on rounds, during home visits, and co-led therapy sessions; instilled confidence by demonstrating attunement to patient and self, assessment, treatment planning, rapport building skills, and provided after visit summarization/feedback; strengthened teamwork and resident and faculty relationships by incorporating team building activities into staff meetings; liaison to residents who needed psychiatric or health services; provided short/long term individual, couple, family therapy on complicated cases and provided feedback to the resident; and was a preceptor to other MSW students.. 10/1991 - 10/2001 Company Name - City , State Psychotherapist Individual, couple, family therapy with children, adolescents, adults, and older adults. Presenting problems were: depression, anxiety, panic attacks, insomnia, psychosis, explosive rage, adoption, foster care, grief and loss, truancy, trauma, self harm, substance abuse/addiction, gender dysphoria, domestic violence, homelessness,  parenting concerns, care giver burn-out, and school/work stress. Clientele: ethnically, culturally, racially, and socioeconomically diverse. 10/1990 - 10/1991 Company Name - City , State Employee Assistance Program/Mental Health Center, MSW Intern/Social Work Associate Consultation provided to managers, employees, Human Resources regarding work place problems; Crisis Intervention, short and long-term therapy  provided to contract and company employees, their families, and the community; taught series of classes on Stress Management and Memory Retention. Featured speaker at a "Drugs in the Workplace" seminar; and taught substance abuse related classes and lead couples group therapy with addicts and co-addicts in an outpatient chemical dependency recovery program. Clientele: racially, ethnically, culturally, and socioeconomically diverse. 09/1989 - 05/1990 Company Name - City , State MSW Intern Direct services provided in community mental health setting: conducted biopsychosocial assessments; short and long term individual, couple, family therapy; led group therapy with adults; provided crisis intervention, case management, community referrals. Client presenting problems were: child physical, emotional, sexual abuse/trauma, and difficult transitions to foster care, depression, anxiety, phobias,  ADHD, pervasive developmental disorders; teen truancy, gang activity, pregnancy, and substance abuse/addiction; adults with parenting problems; victims of domestic violence; unemployment; co-occurring disorders, grief and loss, panic attacks, and chronic mental illness. Clientele: ethnically, racially, culturally diverse; mostly low to middle income. 08/1987 - 08/1989 Company Name - City , State Resident Counselor Provided individual, family, group therapy with homeless, run-a-way girls, 12-18 years old, many charged with crimes associated with substance abuse, prostitution and gang activity; filed child abuse reports; provided telephonic crisis intervention; completed new resident intakes; general supervision of residents; designed teen pregnancy awareness program, taught life skills classes, became a lead and trained and supervised staff. Presentations 1990-1991: Taught classes in Stress Management and Memory Retention to the community, hospital employees, and EAP clients; speaker on Drugs in the Workplace for a large contracted employer. ?1992-1996: The following lectures to Family Practice residents, medical students, and/or attending physicians were conducted in class, during hospital "Brown Bag" lunch breaks, or at off-site meetings: Parenting 101 Suicide Risk Factors, Assessment, and Aftermath Psychiatric Holds and Conservatorships Eating Disorders and Treatment Options Multicultural Approaches to Healthcare My Patient is Non-Compliant... What Can I Do?  The Cycle of Domestic Violence: Patient, Child, Perpetrator Effects Oh No, it's Not Him/Her Again... Managing Countertransference Malingering, Factious, Psychosomatic Disorders How to Manage Angry and Aggressive Patients Signs and Symptoms of Child Abuse, Elder/Dependent Abuse? Who, What, When, Where, and Why of Panic Attacks Normal Childhood Fears The Mental Status Exams Is it ADD, ADHD, Anxiety, Depression, Mania?.... HELP! How Do I Screen for Drinking/DrugProblems? Signs and Symptoms of Alcohol/Drug Intoxication and Withdrawal Stages of Chemical Dependency Causes and Treatment of Substance Abuse Substance Abuse: Breaking Down the Walls of Denial Alcoholics Anonymous and the 12-Steps Stress Management Death: Grief, Loss, and Depression... What's Normal? Delirium, Depression, and Dementia, What's the Difference? ? Assessments and Developmental Stages of Life Who Can Help With What? (Community Resources)  Rapport, Compliance, and Lawsuits     Volunteer Work Orphanages in Mexico: built and repaired homes, planted gardens, entertained children as mime, provided medical screenings, clothing and school supplies Indian reservations in Arizona and New Mexico: built and repaired homes, provided food, clothing, child care, for Navajo, Hopi, Cherokee Indians. Camp leader for  children and adults with Down's syndrome, traumatic brain injuries, autism, deaf-blindness, and chronic mental illness. Assisted adults with mild to moderate intellectual disabilities find employment and closely monitored work performance.   Languages Sign language

HEALTHCARE

BUSINESS DEVELOPMENT CONSULTANT Career Focus Self starter, customer focused and detail oriented business professional with multiple industry business development experience complemented by staffing industry, and Human Resources experience, specializing in business implementation and recruiting. Proven track record of consistently exceeding corporate objectives and quotas. Highly articulate and persuasive communicator able to reach individuals and groups from all organizational levels. Ability to liaison between clients, Human Resources, sales and management. Strong writing, editing, and presentation skills. Extensive background in Networking, Building Customer Relations, Presentation, Sales & Marketing, Follow up, and Project Coordination. Highly skilled strategic thinker, able to plan and implement client orientation program that achieve organizational objectives and business development goals. Summary of Skills Microsoft Office Programs, SharePoint, PeopleSoft, ADP Payroll, and Internet applications and Research. Accomplishments Human Resources  · Reduced employee turnover by 10% in one year. Sales & Marketing · Increased Accessory World's revenue by 25% in less than 3 months. Recruiting · Developed recruiting plans, marketed, and hosted job fairs, which filled 120 hard to fill Building Inspector and Plans Examiner vacancies for The City of Houston's Permitting Center in a period of six months, by sourcing and recruiting nationwide. Business Development · Promoted to the largest territory for Workforce Solutions, post exceeding market share and customer loyalty annual goals, in just over the first quarter of the year in the second largest territory for the organization. Business Management · Implemented an attendance disclaimer, which significantly decreased hiring event cancellations in current Workforce Solutions Center. Employee Engagement · Earned 2nd highest fill rate in the region for Workforce Solutions, by improving quality of job postings, and actively encouraging Employment Counselor and Staffing Specialist teams in aggressive recruitment efforts. Professional Experience Company Name City , State Business Development Consultant 01/2015 to Current Provide Human Resources, Recruiting, Screening, and staffing services to employers in assigned areas. Maintain and build relationships with new and existing clients by providing services, maintaining contact, attending networking events, and being actively involved with targeted professional organizations. Network through industry contacts, association memberships, and online. Maintain an understanding of employment and business related activities in assigned areas by analyzing data to identify business development opportunities. Understand clients' human resource-based needs and suggest appropriate products, provide advice, or otherwise address the issue. Follow-up with clients to ensure effective delivery of services and products rendered. Develop and process client contracts, renewals, and terminations. Company Name City , State Recruiting Specialist 01/2014 to 01/2015 Develop and execute recruiting plans. Market and advertise to reach a broader and wider market of candidates. Network through industry contacts, association memberships, and online. Implementation of programs, policies, and procedures towards workforce management. New employee on-boarding, Training and development. Administrative duties and record keeping related to the hiring process. Company Name City , State Owner 02/2011 to 08/2013 Operated a small business selling fashion accessories both locally, as well as online. Direct Sales and Business to Business Sales. Developed excellent rapport with all my clients. Increased revenue by 25% in less than 3 months. Company Name City , State Language Arts and Intensive Reading Teacher; Spanish Club Sponsor 09/2006 to 06/2010 Implemented community service to help benefit needy local residents with programs such as Coats off Our Backs, Can the Principal, Spring School Supply Drive, A Christmas Carol, Military Shoeboxes, and Club Clean-up. Successful in advancing students reading level by 88% in a period of one school year. Developed and taught lessons following the Voyager Instructional Model to improve students' reading skills. Taught all aspects of Reading, English Literature, Grammar, and Writing. Prepared students for the Florida's Comprehensive Assessment Test (FCAT). Company Name City , State Human Resources Manager 08/2003 to 08/2006 Developed job announcements, carried out and coordinated advertising, recruitment, interview and selection process. Administration of employee compensation and benefits, personnel policies, regulatory compliance, and performed quarterly reviews. Investigated, documented and resolved personnel issues and complaints at all levels within the hotel. Conducted final interview, reviews, reprimands, and exit interviews in order to ensure all labor laws were followed. Prepared and followed budgets for personnel operations. Education MBA : Business Administration Management University of Houston , City , State Bachelor of Arts : English Literature/Spanish University of Texas , City , State Teaching Certificate with Reading Endorsement City Languages Fluent in both English and Spanish. Skills Administrative duties, ADP Payroll, advertising, Arts, benefits, budgets, business development, contracts, client, clients, delivery, Direct Sales, English, fashion, hiring, human resource, Human Resources, Internet applications, regulatory compliance, Market, Microsoft Office Programs, SharePoint, Network, networking, PeopleSoft, personnel, policies, rapport, Reading, record keeping, Recruiting, recruitment, Research, selling, Sales, Spanish, staffing, Teacher Professional Affiliations Texas Veterans Commission Houston East End Chamber of Commerce – Ambassador – January 2015 – present Camara de Empresarios Latinos de Houston – Member – August 2015 – present Governor's Small Business Forum - Committee Member - September 2015 Houston Hispanic Chamber of Commerce -  Volunteer – October 2015 - present

BUSINESS-DEVELOPMENT

CONSTRUCTION WORKER Highlights Highly Motivated. Dependable. Ethical and honest. Dedicated. Hard working. Experience Company Name May 2014 to May 2014 Construction Worker City , State I performed demolition work by taking down the rooms, cleaning them up and getting them ready to be remodeled. Company Name May 2013 to August 2013 Assembly Line Painter City , State Paint Shop Assembly line: E-Z Go. I retrieve the parts from the paint shop and take them off the assembly line. Company Name April 2012 to August 2012 Bus Washer City , State Start date. End date. Education Stetson University 2016 Bachelor of Science : International Business City , State , US Skills Assembly, Paint Shop

CONSTRUCTION

BAKERY ENTREPRENEUR Summary Comprehensive experience in manufacturing, reliability engineering and nuclear processing. Experience Company Name City , State Bakery Entrepreneur 10/2011 to 08/2014 Established and built a strong local cupcake store brand name through quality products, community. involvement and alternative advertising methods. Performed employee hiring, training and supervisory duties. Engaged in day-to-day operations of all aspects of the store including baking, cleaning and customer service. Company Name City , State Project Engineer 02/2010 to 02/2014 Hired on through Nuclear Fuel Services, located in Erwin, TN, and transferred to B&W in 2011 Data research for equipment segmentation and disposal project Research and design cutting methods for large equipment Design self-powered transportation system for large equipment Project engineer for design phase of a new Category 2 nuclear processing facility, Isotek project Perform field walk downs to generate P&ID drawings using AutoCAD for assigned systems Develop technical basis for assigned systems Develop technical specifications and requirements, including documentation of engineering calculations, to support technical basis Perform and review calculations for new design and facility support Write and review System Design Descriptions for new design Perform database maintenance for an equipment reliability system Company Name City , State Reliability Engineer Intern 05/2007 to 08/2009 Summer 2007: Located on-site at DuPont Chambers Works – Deepwater, NJ Set up bearing ultrasound program integrating the maintenance with SAP Performed flow meter failure analysis Performed gearbox failure analysis Summer 2008: Located on-site at DuPont Titanium Technologies – Edge Moore, DE Designed new piping system for failed pipe Performed root cause failure analysis (RCFA) for failed pumps Developed a standardized job procedure for pipe flange make up Summer 2009: Located on-site at Renew Paper – St. Francisville, LA Established lubrication program for plant after a two-year shutdown Worked with vendors to determine appropriate lubrication types and methods Set up lubrication filtering and dehydration procedure for large containers of lubrication Company Name City , State Aviation Electronics Technician 09/1995 to 12/1998 Assistant shift supervisor for an F/A-18 Hornet squadron ­ VFA-25. Managed and delegated maintenance tasks among 30 squadron members. Coordinated communication during launch procedures between our squadron aircraft and flight deck control aboard an aircraft carrier. Voluntarily trained as final checker (inspector) of aircraft prior to launch. Education Bachelor of Science : Aerospace Engineering December 2009 University of Tennessee Aerospace Engineering Additional Information Six Sigma Lean/DFSS Green Belt November 2014 Engineer in Training (EIT) January 2010 DOE Level Q Security Clearance October 2010 – February 2014 Skills Communication, Safety, AutoCAD, Customer Service, Database, Quality, Research and Design, SAP, Root Cause Failure Modes and Effects Analysis, Lubrication

AVIATION

FINANCE ASSISTANT Professional Summary Customer Service Rep/Administrative Assistant with 6 years of experience in a sensitive corporate environment. Outgoing and detail-oriented, Proficient at building and maintaining personal and professional relationships. Associate's Degree in English. Experience Finance Assistant 09/2016 to 08/2017 Company Name City , State Responsible for overseeing and organizing customer files. Maintained confidential customer and company information. Established strong relationships with our accounting, sales, and managers. Packaged customer contracts with all required documents to go out to different lenders for financing. Maintained strong relationships with lender representatives. CSR 04/2016 to 09/2016 Company Name City , State Responsible for making sure that the applicant was verified and met all requirements to be approved for the loan, all information on applications were correct. Made bank deposits daily. Maintained adequate cash supply in cash drawers in multiple checkout stations. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Accurately logged all daily activity with customers who were due, and over due. Title Clerk 10/2015 to 02/2016 Company Name City , State Processed car deals, verified costs including reconditioning and equipment add-ons. Managed all information regarding motor vehicle registration including legal and state-required documents. Responsible for preparing all tax, title documents and payoff checks for new vehicles and trade-ins. Posted vehicle sales and purchases. Cut checks for vehicle purchases from auction dealers and customer referrals. Created spreadsheets to log all vehicle purchases. ​Processed all aftermarket vehicle add ons. Cashier/Receptionist 07/2014 to 08/2017 Company Name City , State Managed the receptionist area, including greeting visitors and responding to busy multi-line telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Constant entering of data into database while maintaining all other duties. Receiving money, receipting, customer service and all other basic secretarial duties. Cashier/CSR 11/2010 to 04/2014 Company Name City , State Effectively completed procedures involving receiving, marking, and checking in merchandise.Issued receipts, refunds, credits, or changed due to customers.Assisted Managers in the day-to-day running of the store in line with Corporate Sales procedures. Skills Accounting, administrative, ADP, automobiles, Balance, cash deposits, cash handling, clerical, Closing, draw, financing, financial, funds, inventory, legal, legal documents, Logging, managing, marketing, Excel, Microsoft Office, Outlook, PowerPoint, Word, NSF, processing payments, printer, purchasing, reading, repairs, retail, sales, sales reports, spreadsheet, tax, telephone, telephones, year-end Education Associate of Arts : English Spring 2014 South Suburban College

FINANCE

DIRECTOR OF PRODUCT DEVELOPMENT Professional Summary Supervisory experience in the development and production of apparel sportswear. Experience in the management of sourcing, product development, production and technical design teams. Strong understanding of domestic and offshore sourcing. Extensive global travel for sourcing, product development, manufacturing and quality control.  Experience Director of Product Development July 2015 to April 2016 Company Name - City , State Conducted analysis to address production delays  which led to on time delivery of product. Successfully led key projects which resulted in proactive external communication with vendors and agents. Developed, designed and managed the production of posture and performance apparel for men and woman, ensuring fit and quality of merchandise exceeded company standards. Hired and managed new product team members. Managed all aspects of design and development through production, maintaining company timelines. Worked directly with domestic and offshore factories, ensuring quality and timelines were met to company standards. Sourced fabric and trims, developed new construction techniques and initiated new concepts for product line. Monitored multiple databases to keep track of all company inventory. Managed product development team, maintained WIP report and hired necessary staff as needed. Planned and executed purchase orders for seasonal product lines. Worked closely with cross functional teams, maintaining internal communication. Reported directly to the President of the company Sourcing Agent January 2010 to July 2015 Company Name - City , State Lead an independent consultancy to transpose client's inspirations into a finished,viable collection. Travelled domestically and internationally to source fabrics, trims and factories.  Generated tech packs and worked directly with factories to initiate the development process.  Managed each step of the pre production process, ensuring the quality and fit of the finished goods was achieved to the company standards.  Organized the client's sku plan to ensure the product line was merchandised to meet the buyers specifications.  Created and maintained the BOM to ensure all bottom line costs were included in the finished cost of goods. Technical Design Manager January 2008 to January 2009 Company Name - City , State Managed a team of 22 technical designers/pattern makers, marker makers, graders and sewing department. Improved production timelines, implemented cost saving construction techniques, and standardized the technical design processes. Created production standards for internal personal to follow in addition to private accounts and factories. Developed company manual to standardize the pre production through production process. Worked with design, imports and sales departments to coordinate timely deliveries of finished goods. Travelled globally to accounts, vendors and factories to insure the quality and fit of garments was maintained by company standards. Managed the execution of tech packs to vendors and agents. Conducted daily correspondence to factories, vendors, and accounts to insure production timelines were on schedule. Analyzed and evaluated cost effective solutions with QC department to execute timely deliveries of finished goods. Managed company calendar to maintain delivery schedule. Reported directly to COO. Director of Product Development January 2006 to January 2007 Company Name - City , State Responsible for the set up and management of the technical design department. Accomplished company standards for in house departments and offshore factories to follow from the development process to the execution of finished goods. Managed the design development process from designer sketch handover to bulk production delivery. Responsible for the purchase of Lectra CAD system, hired a staff of patternmakers, established standards for fit, quality and construction. Conducted daily correspondences with offshore factories to ensure timely deliveries of finished goods. Extensive travel to Asia for follow up on the development process to finished goods. Managed offshore factories from development to the production process to ensure all processes were on track. Worked with freight forwarders and customs brokers in the production process to ensure all documentation and deliveries were on schedule. Worked closely with the sales manager to ensure buyers were aware of new fits and changes of upcoming styles. Developed and implemented vendor manual for all factories to follow in regards to the pre production process, specification system, packaging instructions and shipping guidelines. Managed the company calendar to ensure all departments were meeting deadlines. Reported directly to President of company. Adjunct Faculty January 2005 to January 2012 Company Name - City , State Developed an advanced course curriculum for the Fashion Department at Orange Coast College and Long Beach City College. Facilitate the development of offshore technical packages to include garment knock offs, pattern adjustments, appropriate fit, fabric qualities, package specifications and garment costs. Students are taught global communications by the use of digital media, Adobe Illustrator, Photoshop, Excel and CAD systems. Technical Design Manager January 2002 to January 2006 Company Name - City , State Responsible for the creation and implementation of the technical design department for the improvement of the fit and quality of the men, junior, swim and toddler lines. Established and executed company guidelines for domestic and offshore factories to follow in the development of finished goods. Hired and managed a staff of pattern makers, technical designers, graders, marker makers and sewers. Established working relationships with offshore and domestic factories. Created a new specification system and educated managers and manufacturing personnel in its use. Created fit requirements for factories and production teams to follow. Worked as a liaison between design, production and sales to ensure fit, quality and timely deliveries of finished product. Worked with design, merchandising and production teams in trouble shooting cost effective construction techniques. Managed day-to-day operations of the technical design department, managed the deliveries of offshore production. Follow through with customs brokers and freight forwarders in regards to on time deliveries of finished goods from offshore factories. Reported directly to VP Production Production Manager January 2000 to January 2001 Company Name - City , State Managed the domestic and offshore production of women's sportswear and technical skiwear. Sourced domestic and offshore factories, managed B.O.M., created WIP  reports, analyzed product costings and margins; collaborated with customs brokers to insure timely delivery of offshore product. Ordered production fabric and trims for domestic production. Maintained working relationships with offshore factories by regularly visiting the factories. Performed inspections at offshore factories in regards to the efficiency of markers, quality of cutting and overall construction and fit of finished goods. Worked with sales team to develop product, line plans and skus. Issued purchase orders, cut tickets and maintained inventories domestically and offshore. Maintained WIP reports, production schedules and timelines. Reported directly to President of company. Education Bachelor of Arts : Clothing and Textiles. Focus in Fashion Design , 2010 California State University - City , State , USA Professional Affiliations Member, Small Business Association (2008 - present) Member, Alumni Association Skills Adobe Illustrator, Photoshop, Excel, Power Point, Word Excellent organizational skills. Team player. Works well under pressure.

APPAREL

MECHANICAL DESIGNER Professional Profile ​ Design Engineer with a proven track record of success. Offer excellence in analytical decision making and product innovation to drive business growth and collaboration.  An articulate presenter with the ability to communicate technical information in a clear and concise manner. ​ Enthusiastic and driven design engineer with diverse experience across project life cycle, including research and development, manufacturing, and project leadership.  A strong conceptual thinker with the ability to align teams to achieve strategic business objectives. ​ Technically-savvy design engineer experienced in the research, development, design and manufacturing of various product types . Qualifications including certifications in Machine Operation & Programming (CNC Laser/Punch) , expertise in Autodesk Inventor, Autocad and a working knowledge of Solidworks and comprehensive knowledge of Lean Manufacturing principles. Graduate with an  Associates Of Applied Science Degree in Computer Aided Drafting & Design  seeking a challenging opportunity in process design, development, and support. Self-motivated and committed to improving environmental, health and safety conditions while driving productivity and efficiency. Qualifications Rapid prototyping 3D modeling (Autodesk Inventor/Solidworks) Microsoft office proficient  Team player Self-motivated Communication skills Creative thinking Experience Mechanical Designer 10/2011 to 01/2017 Company Name City , State Design Ammonia Processing Control Units using Autodesk Inventor. Create working drawings for the shop floor. Check and update/advise changes to the P&ID as needed. Consult project managers on design changes.  Solve problems on shop floor. 5+ experience in CAD modeling. Assisted with design of engineering projects, including products, parts and components. Read and interpreted blueprints and created engineering drawings and sketches. Sketched outline designs and used CAD programs to create detailed design and specifications. Consulted with development engineers on new products technologies. Researched suppliers of raw materials and finished goods and collaborated with purchasing department to obtain samples for process validation and functionality. Attended cross-functional product meetings to discuss parts sourcing, lead times and production schedules. Managed continuous improvement projects in alignment with category strategies. AutoCAD Drafter and Lathe Operator 06/2010 to 10/2010 Company Name City , State Reverse engineered parts to create fabrication drawings. Kept drawings current and up to date. Manufactured parts on companies lathe.  Polish parts to insure they are free from Blemishes. Clean Parts to insure they are free of dirt and particles to be Vacuum Packed for shipping. Read and interpreted blueprints and created engineering drawings and sketches. Sketched outline designs and used CAD programs to create detailed design and specifications. NC Programmer/Administrative Assistant 07/2000 to 04/2010 Company Name City , State Programmed parts using CNC software. Opened work orders for shop floor. Printed drawings for associated work orders. Performed price quotes for outside work Ran CNC machines when needed. Laser Operator 07/1998 to 07/2000 Company Name City , State Ran all CNC programs on Trumpf Trumatic L260 Punch/Laser and L4030 laser . Maintenance upkeep on the machines in execellent working condition. Shear Operator 03/1998 to 07/1998 Company Name City , State Cut sheet metal blanks to size according to job requirements. Polisher 05/1997 to 03/1998 Company Name City , State Deburred all parts of sharp edges. Parts Sales/Commercial Sales Account Manager 02/1987 to 02/1997 Company Name City , State Opened and closed the store for business. Maintained the store safe. Kept stores parts inventory up to date and accurate. Stores commercial sales manager. Education Associates of Applied Science : Computer Drafting and Design September 2011 ITT Technical Institute City , State Computer Drafting and Design 3.88 Certificates : Trumpf Operator Course February 25, 2000 Trumpf Inc City , State Trumpf Laser Operator Course, June 18, 1999. Rotolas Training Course February 25, 2000 Aviation Maintenance in Airframe and Power Plant where I : Power Plant Delgado Community College City , State 2.83 3.17 Power Plant Certificates : SolidWorks City , State Advanced Custom Training Certification (MLC CAD SYSTEMS)  ​ Certificate : Productivity Enhancement City , State Lotus Notes Productivity Enhancement Copies of Certificates available upon request Skills Autodesk (AutoCAD Mechanical, Inventor, Etc.), Client/Server, Closing, Communication Skills, CNC, customer support, Drafting, Engineer, Instruction, Inventory, Laser, Lathe, Linux, Lotus Notes, Mapics, Materials, Mechanical, Microsoft Office, Windows Operating Systems, PDM, Personnel, Polish, Processes, Programming, Project Management, Red Hat, Revit, Sales, Shipping,  SolidWorks, Technical Management, User Training, 

DESIGNER

WARD CLERK UNIT SECRETARY ADMISSIONS AND DISPOSITIONS CLERK 3RD PARTY LIABILITY CLERK PATIENT Executive Summary Seeking a part-time nonmedical/retail position that will afford me the opportunity to use my various social and professional skills. strong organizational and problem-solving abilities, demonstrating sound judgment in establishing priorities and making decisions. *Well-Developed interpersonal skills; interact effectively with people on all levels; remain calm during stressful situations. *innovative and resourceful, with the ability to recognize valuable applications for new ideas and a talent for successful implementation. *Conscientious and quality-oriented with an earned reputation for dependability, efficiency and professionalism. Core Qualifications MS Word MS Excel MS Powerpoint SOX (Sarbanes-Oxley Compliance) Training Adult CPR/AED Certification Professional Experience Ward Clerk, / Unit Secretary, Admissions and Dispositions Clerk, 3rd Party Liability Clerk, Patient Eligibility Clerk, Public Relations Assistant As Supplemental/Cooperative Care Clerk, initiated and tracked a program to conclusion with an annual budget of $700,00 for over 40,000 beneficiaries. Maintained outpatient health records, determining eligibility of patients. Single-handedly overhauled a repository of 1,000 specialized records, receiving consecutive superior ratings. Company Name January 2012 to Current HR/Payroll Supervisor Accounting Apprentice City , State Prepares payroll, taking into consideration non-standard shifts and overtime pay Process Out of Cycle check requests as needed Compute vacation, holiday and sick time Process weekly payroll following the guidelines of the Collective Bargaining Agreement Respond to requests for income verification and/or employment verification Respond to associates questions/concerns in a courteous, pleasant manner Maintain payroll files Monthly reporting and reconciliation Implement payroll policies Determines payroll liabilities by calculating employee federal and state income and social security taxes and employer's social security, unemployment, and workers compensation payments Respond to unemployment Insurance claims Pull queries for various monthly reports, reconcile and process check request for Conducts monthly SOX audits Check and audit timekeeping records and master file changes for compliance with established standards Update rates of pay and calculate retroactive pay Respond to inquiries in a timely manner Preparation of weekly financial reporting for multi-sites and multi-states Perform various accounts payable and accounts receivable functions Month-end closing - preparation of P&L Statement and balance sheet Financial forecasting and analysis Back-up HR Manager in all facets of HR duties. Company Name October 1993 to January 2012 Shipping and Receiving Clerk/Scheduling Clerk/Inventory Control Clerk/Customer Service Representative/Payroll Administrator City , State Verified and kept records on incoming and outgoing shipments Prepared items for shipment Received items into warehouse Compared identifying information for incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records Scheduled appointments for product to be delivered to the warehouse as well as shipped out of the warehouse taking into consideration delivery times and warehouse availability for product Complied and maintained records of quantity, type and value of material, equipment, merchandise or supplies stocked in establishment Counted merchandise in stock and posted totals to inventory records via computer Provided information to customer by verifying understanding of requests and answering questions Resolved billing problems by identifying the problem; explaining the procedure and forwarding the required adjustments Maintained payroll information by collecting, calculating and entering data Updated payroll records by entering changes in exemptions, insurance coverage, savings deductions and job title and department transfers Resolved payroll discrepancies by collecting and analyzing information Provided payroll information by answering questions and requests Maintained payroll operations by following policies and procedures; reporting needed changes Maintained employee confidence and protected payroll operations by keeping information confidential. Company Name January 1983 to June 1992 Assistant Supervisor, Air Evacuation Clerk/Assistant Supervisor, Inpatient Records Clerk/Supervisor Medical Service Accounts Officer/Patient Affairs Clerk/Hospital Outpatient Records Clerk Supervised a support staff of six in managing all administrative functions related to patients using air evacuation services. Coded each diagnosis and prepared concise medical histories to be entered into computer for patient's Aerovac Medical Record. Personally managed difficult non-medical attendant issues directly with stateside facilities, ultimately saving hospital thousands of dollars. Entered discharge diagnosis and procedures into computer for all inpatient and ambulatorysurgeries (3,000 cases annually) generated by 60 providers, ensuring that the proper paperwork was accurate and complete. Obtained and compiled records for various audits, reviews and committees. Assisted in pulling and screening more than 1,800 medical inpatient and outpatient records in support of JCAHO. Upgraded several deficient functions within Inpatient Records; corrected discrepancies dating back three years. Managed the hospital leave program, as well as mail and distribution program. Significantly upgraded hospital's Regulation Program, resulting in elevation from a marginal to outstanding rating. Drafted and implemented several innovative proposals to improve administrative efficiency. Developed updated operating procedures for Mail & Distribution Office ensuring prompt and error-free service to 80+ departments. Responsible for collecting cash, posting of ledgers and maintaining accountability for the Medical Service account. Prepared billings; maintained files and ensured security of cashier's cage. Restructured hospital's insurance billing and accounts receivable system, resulting in outstanding ratings. Education University of North Carolina 1982 Bachelors of Arts : Sociology City Sociology Military - 1983- 1992 Skills accounts payable, accounts receivable, administrative, administrative functions, Back-up, balance sheet, billing, billings, budget, cashier, concise, CPR, delivery, diagnosis, Financial forecasting, financial reporting, HR, Insurance, inventory, managing, MS Excel, Mail, Office, MS Powerpoint, MS Word, Month-end closing, payroll, policies, proposals, receiving, reporting, Sarbanes-Oxley, taxes, type

PUBLIC-RELATIONS

CUSTOMER SERVICE SPECIALIST III Summary To attain a position in public and/or legal administration or similar field. Highlights Notary Public 2002 - presentl NYS Division of Budget; NYS Contract Mgmt. System; NYS Grants Gateway and SFS Financial System Software Proficiency Intermediate in Microsoft Office Suites, Outlook, Excel, Access, PowerPoint; Adobe, Acrobat; SiteFinity, 4.7; WordPerfect 5 - 10; DOS, SFS Financial Management System/Oracle, Lotus Notes and Heavy Dictaphone/transcription skills; Dual Monitor experience. Able to work with a diverse group of people and all levels of management and staff; both independently and as a team; adapts quickly to new work environments. Computer Applications Citrix Applications, Internet Explorer, familiar with multiple office copy machines/scanners, able to learn new software programs quickly and efficiently. Managed cash and daily summary reports Accomplishments Acquired 2 Master's degrees within three and a half years, graduating Summa Cum Laude.  It shows I can get things done that I put my mind to, no matter the difficulty.  I excel well in a challenging work environment. Able to work well with a diverse group of individuals. Experience Customer Service Specialist III Mar 2016 to Aug 2016 Company Name － City , State Provided great customer service to consumers who call the Health Marketplace for insurance Properly validated and authenticated consumers seeking assistance with their marketplace accounts Assisted consumers with enrollment into various types of health insurance through the Marketplace Informed consumers about their Marketplace accounts and make any updates as needed Assisted consumers in applying and renewing their coverage as well as walking them through the process Set up and validated family members as authorized representatives to speak on behalf of account holder. Mgmt. Specialist & MWBE Liaison Sep 2015 to Feb 2016 Company Name － City , State Created and input B1184's into Division of Budget system for Grants Received and processed all M/WBE Requests for Waiver forms for State Contractors Maintained business relationship with project managers and department heads to ensure contractors are following MWBE Rules and Regulations Utilized the Contract Management System using Access and Excel Contacted Executive Chambers for Waiver Requests status updates & changes needed to get them approved Met with Project Managers and Dept. Heads to discuss issues centered around meeting MWBE goals Prepared and submitted monthly & quarterly MWBE Utilization Reports to Executive Chambers. Deputy City Clerk Jan 2014 to Aug 2015 Company Name － City , State Maintained business with and direct the public to appropriate offices or other entities as needed. Managed the daily operations of issuing marriage licenses, marriage certifications, reservoir fishing permits. Issued dog licenses and secure dog redemption payments, replace dog tags, update rabies info in BAS System. Created and submit payment vouchers for bills and office subscriptions. Accepted monies and checks for all licenses, permits and order supplies. Managed incoming mail and send out mailed-in requests for licenses, certifications and permits. Copied and distributed agendas and meetings to city council members and department heads, as well as upload the agendas and minutes to our website using Sitefinity 4.7. Accepted Legal service on the City of Troy for Notices of Claim against the City and the Troy Police Dept. Managed and count daily cash drawer, prepare bank deposit slips and daily cash summary sheets, input same into Excel spreadsheet for monthly income reporting. Administrative Assistant Jul 2011 to Dec 2013 Company Name － City , State Managed daily operations of Grant contract processing from input to tracking approval process. State Grant and contract file management, auditing and compliance of documents including but not limited to verification of B1184's, Vend Rep, Charities Registration or Exemption, Insurance forms, etc. Corresponded and communicated contract information requirements with different program representatives. Managed all incoming grant contracts and renewals for different state and municipal entities. Managed and trained incoming staff, state workers and temps, in Contract Management and Auditing. Created training materials for staff for SFS and Vend Rep System. Audited all grant contracts to process in SFS system, after full review and documentation is received. Monitored grant contract review and compliance of all temps to ensure contracts met all requirements. Created purchase orders from data input while entering grant contract information into Access database, while denoting encumbrance amounts for AG and OSC processing. Coordinated with program department teams to gather missing information to complete contract pkg. Keyboard Specialist I Sep 2007 to Jul 2010 Company Name － City , State Maintained Inmate Appeals in the legal office of the NYS Division of Parole by comparing the Information received to the information in the system using FPMS and PARMIS, Access and Excel; Requested and maintained inmate records for upcoming inmate appeals, or forwarded to DCJS/AG's office or representing attorney's office as requested Checked parole hearing dates and input the new data to start the appeal process; Sent correspondence to inmates/attorneys regarding upcoming appeal deadlines; Opened and input briefs received as approved by either attorneys or inmates (pro se); Pulled files to complete appeal process, placed appropriately to be reviewed by the Board Members for decision making; answered incoming calls accordingly and/or relayed to proper attorney. Information Technical Assistant Jan 2007 to Aug 2007 Company Name － City , State Handled individual user access forms (IUA's) for all correctional facilities via mainframe and deleted and changed user access for facility users. Answered emails to grant access needed for users who changed positions and/or facilities. Installed Lotus Notes enabling user access, utilized Bluezone and Console to add. Fileshare access; utilized a ghost program such as Citrix Applications along with MS Word/Excel. Education Masters of Public Administration , Government & Policy August 2012 Grand Canyon University Government & Policy Masters of Science , Criminal Justice - Administration of Justice & Security June 2010 University of Phoenix Criminal Justice - Administration of Justice & Security Bachelors of Science , Business Organizational Management May 2005 The Kings College Business Organizational Management Associates Degree , Administrative Occupational Studies May 2003 Olean Business Institute Administrative Occupational Studies Skills Acrobat, Adobe, Contract Auditing, backup, case management, Citrix, set up conferences, Contract Mgmt, Contract Management, contract review, council meetings, customer service, data entry, decision making, Dictaphone, documentation, DOS, editing, email, filing, file management, Financial Management, Waiver forms, Grants Gateway knowledge, litigation, Loss Prevention, Lotus Notes, mailing, mainframe, meetings, Access database, Excel, mail, office, Microsoft Office Suites, Outlook, PowerPoint, MS Word, monitors, Notary Public, Oracle, copy machines, receptionist duties when necessary, scanners, spreadsheet, training materials, transcription

AGRICULTURE

ACCOUNT EXECUTIVE Summary Exceptional Sales Professional who consistently achieves annual sales objectives and increases the overall customer base. Effectively grows brand awareness through increased market penetration and new market development. Highlights National account management Fortune 500 company management Accomplished in relationship selling Friendly and cheerful Team building expert Proven sales track record Winner's Circle Award Sales management Accomplishments Spearheaded a remarkable “worst-to-first” transformation.Grew new product sales 100% in [number] days.Successfully expanded account base from [number] to more than [number] accounts. Experience Account Executive Aug 2011 Company Name － City , State A wholly owned subsidiary of Bloomberg, is a leading source of online legal, human resources, law, regulatory, and business information for professionals. Coverage spans the full range of legal practice areas, including tax & accounting, labor & employment, intellectual property, banking & securities, employee benefits, health care & pharmaceutical, privacy & data security, human resources, and environment, health & safety. Executed [number] daily cold calls to top level executives to increase client base. Exceeded targeted sales goals by [number]%. Emphasized product features based on analysis of customers' needs. Taught potential clients about products through seminars and other special events. Responsible for selling online, web-based technology tools to Director & VP level professionals - Human Resources, Benefits, Law, Accounting and Tax professionals Exceed yearly quota, finishing 2012 in the top 20 earning the Silver Award Deliver solution-based sales presentations to prospective and existing Bloomberg BNA customers Develop new clients and referral sources through prospecting which includes online resources referrals, cold calling, demand generation, or other local marketing programs Perform post-sales calls to ensure customer awareness, satisfaction, and the proper use of Bloomberg BNA products and services Sold to multiple industries - Industrial, Government, Healthcare, Law, and Medical. Business Development Associate Oct 2010 to May 2011 Company Name － City , State Contract Sales Division of Staples, Inc. and focus on serving mid-sized businesses to large companies. Staples is the world's largest office products company. Laid off due to corporate restructuring (entire team laid off) Exceed monthly sales quota consistently on a monthly basis by 150%. Prospect small to large employers within the St Louis market, selling an array of business solutions using a consultative sales approach; Responsible for developing a new customer base through cold calling and community networking; Work with a defined sales quota focusing on initiating relationships within multi-level decision makers through phone, marketing campaigns, in-person meetings and presentations. Sales & Operations Manager Jan 2007 to Jan 2010 Company Name － City , State relocated back to St Louis, MO for wife's employment Operated health club facilities through the United States which were transitioned or sold to different organizations through the course of the years. Increased profits by developing, initiating, and managing corporate fitness program - sold large corporate accounts such as Sallie Mae, Roche Pharmaceutical, St Vincent Health Center and Indiana University; Manage all aspects of the four health clubs, including sales, fitness and operations. Responsible for millions in revenue across various business lines. Defined strategy and business plan for Indianapolis, Kansas City, Lexington, KY and Chicago areas. Transformed district performance within the first 3 months. Increased sales and revenue by 50% month over month, above prior years. Responsible for hiring, training and development of all facility staff. Sales Manager & Assistant Sales Manager May 2002 to Dec 2006 City , State Successfully opened the new multi-million dollar facility that was at 20% of projected revenue, increasing revenue to 125% of corporate expectations within 2 months. Accountable for $1.5 Million in annual revenue. Responsible for 20 plus employees: hiring, training and developing new sales counselors to succeed. Maintain a work environment conducive to professionalism and financial success. Key Achievements include: District Awards: 1 Sales Manager in Personal Sales Gross for THREE Months; 1 Assistant Sales Manager in Personal Sales Gross for EIGHT Months; 1 Sales Counselor in Personal Sales Gross for THREE+ Months. Regional Awards: 1 Sales Manager in Personal Sales Gross for THREE Months; 1 Assistant Sales Manager in Personal Sales Gross for EIGHT Months; 1 Sales Counselor in Personal Sales Gross for THREE+ Months. National Awards: 1 Assistant Sales Manager in Personal Sales Gross for SIX Months; 1 Sales Counselor in Personal Sales Gross for ONE Month; Contest Winnings: National Winner of Company Recognition Program consecutively Delivering 100% of the goal set forth by the corporate office in Total Gross, New Membership Sales, Monthly Dues, and Personal Training programs. Provided leadership for staff and instituted career goals and incentives that elevated performance while building moral and a team-oriented environment. Assisted the District Manager in marketing the facility through community outreach programs. Determined the sales strategies used to introduce innovative wellness programs and services to top local corporations. Education Masters of Science (MS) , Business Administration & Criminal Justice 1 2005 Lindenwood University － City , State Business & Criminal Justice Adminstration Bachelors of Science (BS) , Criminal Justice 1 2002 Criminal Justice Accomplishments and Other Achievements JUCO Top 40 All American - basketball Worked 40+ hours per week, while attending graduate school full-time Skills

FITNESS

HR CLERK Summary Translates business vision into HR initiatives that improve performance, profitability, growth, and employee engagement. Developing, improving and managing HR strategies in benefits and compensation, employee recruitment and development, ethics and corporate social responsibility, diversity, safety and security, and business strategy. Worked with continuous improvement programs in connection to development of Lean and Six Sigma strategy programs.  Highlights New Employee Orientation Applicant Tracking System Onboarding Payroll Management includes timekeeper for Kronos Timekeeping System Compensation and Benefits Performance Management Workers Compensation General Ledger Accounting Database Management Continuous Improvement Six Sigma Lean Manufacturing Business Strategy Experience 02/2016 to Current HR Clerk Company Name － City , State Coordinate and oversea recruitment and orientation program support for other HR assigned special projects. Coordinates and support for hiring of temporary hourly employees. 01/2012 to 01/2015 Administrative Coordinator Company Name － City , State Coordinates, oversees, and performs a wide variety of administrative, secretarial, and program support activities. Serves as primary point of operational and administrative contact for internal and external constituencies, often on complex and confidential issues. Participates in the coordination, supervision, and completion of special projects and/or events. One project included setup up of IT Service provider contract. HR duties included maintenance of employee records, recruitment, employee orientation and onboarding. 01/2010 to 01/2012 Administrative Assistant/Bookkeeper Company Name － City , State Provides high-level administrative support for human resources, accounts payable, and purchasing departments. Primary duties includes bookkeeping (A/R, A/P, and General Ledger) duties related to daily maintenance and financial period closure as well as Human Resources support focusing on payroll administration, compensation and benefits administration responsibilities. HR duties included applicant tracking, employee records maintenance, benefits and compensation, payroll, and Workers Compensation reporting. 01/2000 to 01/2010 Clerical II Company Name － City , State Provides high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. Provides HR administrative support including administration of timekeeping system, coordination of employee time-off scheduling, maintenance of employee information and interpretation of policy regarding employee time-off. Administrator to three databases (Labor, Skills and MRP Vacation Calendar). Provides administrative support for Continuous Improvement Program and Safety Programs. 01/1983 to 01/1999 Executive Secretary Company Name － City , State Provides bookkeeping and clerical support including monthly invoicing, correspondence, receiving visitors, arranging conference calls, and scheduling meetings. Provides support for Human Resource functional areas including tracking for Workers Compensation, developing employee handbook, and maintaining the material safety data sheets. Education 2015 SHRM Learning System - SHRM Program covers the SHRM Body of Competency and Knowledge (SHRM BoCK ) preparing for the SHRM-CP/SHRM-SCP certification examinations. SHRM 2015 Bachelor's Degree, BSM/HRM : Business Management & HR Management University of Phoenix － City , State Program provides foundational knowledge for Human Resources Generalists. Explores the five key HR functions (staffing, compensation, benefits, training and development and employee relations). Examined trends, useful metrics, and applicable federal laws and legal issues. Learned how to apply metrics for each of the HR functions. SHRM Essentials of HR Management, SHRM (2015) Program provides critical knowledge necessary for those starting out in the HR profession, performing HR duties as a part of a non-HR job, or for those looking for an effective way to boost employee management skills. Offers critical knowledge necessary to help reduce costs, avoid potential lawsuits, and improve the ability to handle challenging HR issues. Business Management & HR Management 1985 Associates Degree : Business Management Blue Ridge Community College － City , State Business Management 2006 SHRM-CP Certification, SHRM PROFESSIONAL CREDENTIALS Blue Ridge Community College Accomplishments Tyco Electronics, Best Practice- Vacation database for MRP Calendar used for scheduling in plant. Tyco Electronics, Staffing Project - brain storm employee development and engagement ideas for use by local and Corporate. Tyco Electronics, Project Team Lead -Updating employee skills database that promoted 100% knowledge of program and increased usage of program within division. Professional Affiliations SHRM, Society of Human Resource Management Shenandoah Valley Society for Human Resource Management, Local Chapter of SHRM Skills accounts payable, administrative, administrative support, A/P, benefits, benefits administration, bookkeeping, clerical, Continuous Improvement, databases, employee relations, financial, functional, General Ledger, Human Resource, Human Resources, HR, interpretation, invoicing, legal, employee management, meetings, MRP, payroll, purchasing, receiving, recruitment, reporting, research, Safety, scheduling, secretarial, staffing, supervision

HR

INTERN Professional Summary Client Negotiation and Mediation skills. Client Relationship building/management derived through experience. Problem identification and Solution Development Impressive management experience in systemization and regulatory compliance. Possess excellent oral and written communication skills, as well as, interpersonal skills among colleagues and outside vendors. Strong customer/client focus with the ability ascertain and analyze customer needs. Result-driven professional who has a positive attitude that serves as a foundation to deliver strong sustainable results. Maintains the skillfulness to envision new program conceptions to effectively network, collaborate, and maintain positive partnerships with staff, community and vendors. Complex problem solving skills, compassionate, safety-conscious self-starter. Education and Training Prairie State Jr. College May 2012 Associate of Arts : Psychology City , State , USA Governor's State University December 2014 Bachelor of Health Administration : Health Administration City , State Deans List (2014) Academic Achievement Award Governors State University 2014 Associate of Arts : Nursing Home Administration City , State , USA GPA: Dean's List NHA certification Skill Highlights Proven patience and self-discipline Motivation techniques specialist Confident public speaker Conflict resolution Government relations knowledge Patient-oriented Personal and professional integrity Relationship and team building Cultural awareness and sensitivity Critical thinking proficiency Professional Experience Company Name September 2014 to July 2015 Intern State Updated proposals in compliance with CME operational standards. Developed a working knowledge of the continuing medical education department processes and functions at Advocate South Suburban Hospital. Helped to coordinate and/or actively participate in various educational programs, meetings, and luncheons for the medical staff. Developed an increased awareness of the southland's competitive market for healthcare services. Maintained ongoing professionalism and strong interpersonal skills needed to achieve the goals of the department. Developed a working knowledge of word and excel worksheets. Executed all phases of credentialing for providers and facilities. Completed credentialing and re-credentialing for facilities and practitioners. Contacted providers/practitioners for information to comply with all federal, state and local regulations. Maintained provider files with current documentation for individuals and facilities. Served as a source of information regarding the status of credentialing activities. Assisted in the design and execution of programs that contributed to a [%] growth of the organization in the [year] fiscal year.Served as liaison between management, clinical staff and the community.Ensured the accuracy of public information and materials.Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.Worked with state clients and stakeholders to shape procurements and identify opportunities for value added services.Contributed to and participated in community education projects to foster widespread understanding of the prevention and treatment of illnesses.Incorporated evidence-based care into practice environment to ensure high quality care for patients and their families.Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options. Company Name January 2002 to January 2014 Real Estate Broker City , State Manage daily operations in assisting buyers and sellers in obtaining financing and housing to meet their unique qualifications and situations. Networked with mortgage companies and other affiliates to bring closing in the housing process. Delegated correct responsibilities needed for positioning clients into the right programs. Organized work schedule to achieve timely processing of all responsibilities. Maintained client/vendor database by utilization of data entry. Company Name January 2008 to January 2012 Personal Care Attendant State Fostered interdisciplinary relationships by negotiation and consensus building to attain goals for all disciplines. Company Name January 2002 to January 2011 Mortgage Consultant City , State Originated residential mortgages locally, including home purchases, refinance transactions, new construction and small commercial lending working closing with clients and staff. Compiled required documentation for quick expediting and processing conducive with underwriting guidelines. Formed synergistic relationships with industry partners in core market. Professional Affiliations Member, Healthcare Administration, SHCMA, Governors State University, 2012 - Present Skills Strong interpersonal skills,

ADVOCATE

FINANCE AND OPERATIONS MANAGER Summary Dedicated to accurate, automated and systematized flow of information Analytical accounting and bookkeeping professional with 12 years of bookkeeping experience in preparation, analysis, and reporting of financial performance. Proven professional focused on enhanced productivity, automation and financial control. Consistently exceed challenging business objectives. Demonstrated ability to provide comprehensive support for executive-level staff. Proven track record of accurately completing research and reporting to management. Adept at developing and maintaining detailed pricing strategies (profit margin and cost analysis), forecasting, budgeting and inventory management. Noted efficiency in collections and maintaining current status of aging reports. Highly focused and organized in supporting complex, deadline driven operations; efficient and effective in multi-task situations. Able to prioritize and achieve organizational objectives. Collaborated with CPA's and C-Level Management. Highlights Microsoft Office System, QuickBooks, Microsoft Windows operating system, and Salesforce. Payroll services include: Trax, ADP, Accuchex, Sure Payroll, Wells Fargo and Intuit. Participate in Intuit's Continuing Research Program conducting case studies with QuickBooks software. Public and private accounting Cost accounting Budget analysis Account reconciliations Cash-flow report generation Accomplishments Accounting Skills   Operated computers programmed with accounting software to record, store, and analyze information. Auditing   Extensive experience with Financial Statements audits, reviews, compilations and audits for Governmental organizations (A-133). General Ledger Accounts   Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Experience Finance and Operations Manager May 2010 to December 2014 Company Name － City , State Served as the primary financial support to the Executive Director managing a $1.2-1.7 million budget for a non-profit organization specializing in early literacy for underserved children. Prepared monthly financial statements, sales tax and payroll records. Maintained Accounts Receivable, Accounts Payable records and conducted reconciliations for both credit cards and bank statements. Audited and reconciled three years of financial data left unresolved from previous accountant. Reconstructed organizations records for all five bay area regions. Compiled all supporting documentation in preparation for IRS audit and 990 Tax Filing. Responsible for placing all orders to vendors; forecasting; developed strong vendor relations. Implemented fund accounting to track all Restricted Funds in both QuickBooks and in Excel. Kept track of approximately 75 Restricted Grants and released funds when necessary. Collaborated with five Regional Managers on Grant Obligations. Updated and revised the Chart of Accounts. Bookkeeping Services - Various Bay Area locations. Executed accounts receivable reporting enhancements and reconciliation procedures.Managed accounting operations, accounting close, account reporting and reconciliations.Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.Prepared financial and regulatory reports required by laws, regulations or boards of directors.Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget. Full Charge Bookkeeper January 2003 to Current Company Name － City , State Managed accounting operations, accounting close, account reporting and reconciliations.Evaluated accounting requirements during discovery meetings with potential clientsPerformed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.Performed field audits on wide variety of clientele using Quick Books System Senior Buyer / Accounting Assistant January 1987 to January 2003 Company Name － City , State Served as high-level support to General Manager/Production Manager of manufacturer of packaging products and corrugated displays with over $12 million in annual revenue. Performed a variety of key vendor relations functions, such as, pricing strategies, improved communication skills, and enhanced quality. Developed spreadsheets to improve and inform quality and initiated quarterly supplier meetings. Prepared meeting agendas and carefully monitor all action items. Reduced inventory by 55% through negotiations with our suppliers. Maintained packaging inventory that resulted in a cost savings of 20% overall. Created extensive Excel forecasting analysis spreadsheets. Coordinated and managed vendor meetings and internal quality improvement teams (ISO 9000 Purchasing Leader). Developed presentations and created Excel graphs and reports for meetings. Coordinated and organized the company picnics and special events. Education BS/BA : Business Administration , 1994 University of Phoenix － City , State , USA Business Administration Bachelor's Degree Skills Accounts Payable, Accounts Receivable, ADP, Bookkeeping, budgets, budget, communication skills, credit, clientele, clients, documentation, special events, Filing, financials, financial, financial statements, forecasting, Funds, General Manager, Grants, graphs, inventory, ISO 9000, Director, managing, meetings, Excel, Microsoft Office, Microsoft Windows, negotiations, operating system, packaging, Payroll, presentations, pricing, Production Manager, profit, Purchasing, quality, quality improvement, QuickBooks, Research, sales, spreadsheets, Tax, vendor relations

FINANCE

CLIENT RELATIONS ADVOCATE Career Overview Seeking a challenging and rewarding career in Customer Service that would utilize acquired knowledge, training , and skills to achieve career growth potential and advancement. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Extensive experience includes performing needs assessments, gathering appropriate documents to assess efficiency, and analyzing processes and procedures. Core Strengths Responsible Bilingual English/Spanish written and spoken Data Entry Microsoft Word, Excel, Power Point, IUX Type 47 Words Per Minute 10-Key Calculator Strong organizational skills Telephone Experience Punctual Hard Worker Good Listener Follows Directions Team Player Energetic work attitude Accomplishments Customer Assistance   Worked with company systems such as IUX and diligently completed all assigned tasks, working overtime as needed. Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss. Work Experience October 2009 to March 2015 Company Name City , State Client Relations Advocate Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. Maintain scheduling and event calendars. Schedule and confirm appointments for clients, customers, or supervisors. Conduct searches to find needed information, using such sources as the Internet. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Hear and resolve complaints from customers or the public. Schedule appointments and maintain and update appointment calendars. April 2005 to February 2011 Company Name City , State Respite Care Provider Provide care for mentally disturbed, delinquent, or handicapped children. Operate in-house day-care centers within businesses. Assist in preparing food and serving meals and refreshments to children. Help children with homework and school work. Read to children and teach them simple painting, drawing, handicrafts, and songs. Organize and store toys and materials to ensure order in activity areas. Maintain a safe play environment. Dress children and change diapers. Observe and monitor children's play activities. Communicate with children's parents or guardians about daily activities, behaviors, and related issues. Sanitize toys and play equipment. Keep records on individual children, including daily observations and information about activities, meals served, and medications administered. Care for children in institutional setting, such as group homes, nursery schools, private businesses, or schools for the handicapped. May 2000 to October 2006 Company Name City , State Customer Service Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products. Manage staff, preparing work schedules and assigning specific duties. Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary. Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand. Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. Manage the movement of goods into and out of production facilities. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Calculate total payments received during a time period, and reconcile this with total sales. Process merchandise returns and exchanges. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Sort, count, and wrap currency and coins. Supervise others and provide on-the-job training. Stock shelves, and mark prices on shelves and items. Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment. Compute and record totals of transactions. Offer customers carry-out service at the completion of transactions. Educational Background Maric College City , State , US Certificate : Medical Coding and Billing Medical Coding and Billing Certificate: Medical Coding and Billing Sep 2007 Maric College San Diego, CA (Now Known As Kaplan College) C. Crawford Senior High School City , State , US High School Diploma High School Diploma Jun 2000 Will C. Crawford Senior High School San Diego , CA San Diego Job Corps City , State , US Certificate : Office Business Office Business Certificate: Office Business Jun 2002 Job Corps Imperial Beach, CA South Western College City , State , US Child Development South Western College Chula Vista, CA Certifications Medical Coding and Billing Certificate, Office Business Certificate, High School Diploma Languages Bilingual English/Spanish written and Spoken Skills Greet, Telephone Customer Service, Cash, Credit, Sales, Vouchers, Optical, Payments, Training, Inventory, Pricing, Billing, Forecasts, Greeting, Sales Floor, Stocking, Correspondence, Databases, Filing, Telephones, Painting, Client Relations, Clients, Schedule Appointments, Scheduling, Switchboard, Cashier, Accounting, Answering, General Office, General Office Duties, Inventory Records, Payroll, Process Payroll, Purchase Orders, Customer Service, Data Entry, Excel, Microsoft Word, Punctual, Receptionist, Retail Sales, Team Player, Word, Coding, Medical Coding

ADVOCATE

DIGITAL ADVERTISING CONSULTANT Experience Digital Advertising Consultant , 07/2013 to 12/2017 Company Name – City , State Responsible for negotiation and execution of programmatic and direct buys and handle the day- to-day campaign operations across multiple DSPs and other partners. Responsible for accessing company's digital strategy and recommend tactics to achieve platform efficiencies and brand awareness. Develop performance KPI Expectations for company's strategic objectives. Executed A/B testing for client strategy to report and recommend best performing variables. Promoted and demonstrated the value of Search Engine Marketing (PPC), Display Advertising, Social Media, Mobile Advertising, and website solutions to generate new business within the organization's niche market. Analyzed and implemented various digital marketing tools to develop well-rounded strategy for the organization. Maintained all ad campaigns and ensured appropriate reports and delivery rates. Worked with web development team to implement tracking pixels. Be the main point of entry for all internal and external tracking pixel placements. Sales Engineer , 03/2008 to 04/2010 Company Name – City , State Provided pre-sales technical assistance and on-line product education of SaaS ad serving management software AdJuggler. Created and presented training courses on relevant and proper ad operations workflow for 80+ publisher and marketer clients in the B2B and B2C business. Implemented direct, programmatic, and remnant campaigns using several DSPs, created QA processes, and solved delivery and discrepancy issues. Implemented 1st and 3rd party creative assets for campaign including: static images, JavaScript tags, HTML tags, Flash files, Videos, Text links and E-mail Newsletters. Supported ad fulfillment operations including daily reporting, media plan maintenance, contract management, client support, and client media plan implementation. Prepared technical presentations to effectively communicated AdJuggler's value proposition within a highly competitive ad serving platforms market. Coordinated the design, development, and maintenance of specialized Ad-Serving platform software tailored to client's strategy and workflow. Evaluated, tested and integrated vendor partners for data targeting, verification, and maintenance. Each vendor was evaluated on features, service, price, and other metrics to determine integration suitability with AdJuggler Ad Server Platform. Worked with 3rd party rich media and video platforms (Vindico, MediaMind, Pointroll, EyeWonder, Brightcove) regarding tracking requirements and implementation. In addition to maintaining vendor relationships to facilitate efficient integration of 3rd party media assets with AdJuggler Ad Server. Provided on-going training and support for members of the sales team, including client on- boarding, Request For Proposal and Insertion Order. Provided customer training and implementation assistance on online ad serving and management software. Worked with clients to define campaign requirements, including KPI and performance benchmarks to ensure satisfactory ROI. Maintained product road maps and feature specifications in addition to managing product releases timelines of major product builds and custom development requests. Drive operational efficiency through the design, creation, and maintenance of an extensive technical documentation and reference material regarding AdJuggler Ad Server platform as well as ad operations processes. Produced In-platform contextual instructional video modules for the AdJuggler Ad Server platform. Solicited and incorporate feedback from Beta User and Clients of the Ad Server Platform to improve workflow with the UI/UX design of the Ad Server. Client Data Analyst , 06/2007 to 03/2008 Company Name – City , State Provided on-line customer support for leading software's, RoboForm Pro, RoboForm2Go and Goodsync, through web based customer support application. Assisted Customers with downloading, activation, and technical issues via telephone. Handled organization computerized shipping and receiving of goods. Performed verification of on-line purchase, authentication of credit card as well as other payment methods. Education Bachelors of Science : Computer Science Eastern Shore , May 2007 University of Maryland Computer Science Eastern Shore Summary 7+ years of experience in strategic planning, programmatic advertising, campaign management, performance optimization, and inventory forecasting. Experience in programmatic advertising with proficiency in ad serving, DSP, SSP, DMP, Ad Exchange, and Ad Network platforms. Experience in leveraging all facets of advertising operations including but not limited to campaign management, advertising application management and detailed campaign analysis. Proficient in the use of various reporting tools and advertising platforms. Extremely passionate and knowledgeable about digital media. Highlights DoubleClick (DFP-Certified, DCM & DBM) as well as an understanding of programmatic advertising delivery processes, including but not limited to Ad Exchanges, Demand and Supply Side platforms, RTB, and prevailing industry standards (VAST, VPAID, MRAID, IAB etc.) · Applications: Proficient in Basic SQL, JavaScript, and HTML5/CSS Skills Ad, Advertising, B2B, Basic, competitive, contract management, credit, CSS, client, Clients, customer support, client support, DBM, delivery, E-mail, features, Flash, UX, HTML, HTML5, JavaScript, managing, marketing, market, media plan, publisher, negotiation, Newsletters, presentations, processes, Proposal, QA, receiving, reporting, sales, Servers, shipping, SQL, strategy, strategic, technical assistance, technical documentation, telephone, video, web development, website, workflow

DIGITAL-MEDIA

REGISTERED CLIENT SERVICE ASSOCIATE Summary To obtain a position where my years of experience in the client support environment and proven track record of maintaining and developing new businesses can be fully utilized. Results-oriented, high-energy, hands-on professional, with a successful record of accomplishments in client support. Major strengths include strong leadership, excellent communication skills, strong team player, attention to detail, compliance in all regulated environment and supervisory skills. Skills Microsoft Word for Windows, Excel, Power Point, Access, Adobe PageMaker 6.5, Adobe Photoshop, Dreamweaver, Visio, Unix, Oracle 9i and Developer 2000. Experience Registered Client Service Associate 06/2012 to Current Company Name City , State Serve as primary contact to investment clients and prospects. Provide all operational services and support for client accounts. Provide Financial Advisors with presentations and seminars, aide in the implementation of marketing materials for prospects. Referring clients to other lines of banking division to enhance the relationship. Work with Financial Advisors to efficiently manage their book of business to increase their revenue for the bank. Conduct monthly audits to make sure that client objectives are in consideration with the investments being offered by the brokers. Work directly with the Financial Advisors to manage their book of business worth 40 million. Relationship Banker II 06/2004 to 06/2012 Company Name City , State Serve as primary contact to retail, commercial, and prospect clients. New account opening and cross sale of other banking products and services. Referring identified client needs to other lines of banking divisions. Proactively cold calling the clients to introduce the new products and services to increase branch revenue. Conduct meetings with commercial bankers and introduce the banking products to the commercial clients to enhance the banking relationship. Accomplishments. Ranked in top 10 among 82 reps for 7 straight years, exceeding sales quotas a month. Winner of best sales representative of the year reward 3 straight years and first quarter in 2011. Increased branch non-interest income by 10% with the sale of banking products and excellent client service skills. Increased the loan portfolio for the branch by $800,000 within 7 months. Increased net deposit portfolio for the branch by $1.7 million for the quarter by proven sales skills. Training new hires and branch personals to be experts in their job performance to be successful in the company. Private Banker 01/2003 to 01/2004 Company Name City , State Conduct outside sales calls to bring in new business. Performing operational tasks of the branch that includes reconciliation and monitoring of Federal Reserve account. Opening new consumer, business accounts and creating CIF's, entering new accounts in the system using Impact. Performing many tasks using Impact such as change of address, customer account information, posting stop payments, and loan information. Assisted in reception handling high volume customer calls. Technical Writer/ Web Developer 01/2000 to 01/2002 Company Name City , State Responsibilities include creating, editing and verifying product and service documentation. Documentation types include: hardware and software user and service manuals, online help and tutorials, programming/configuration/installation documents, requirement documents and reference documents. Work out various researches for giving the accurate description of the erection, installation, removal as well as maintenance of different genres of hardware. Supply wiring figures outlines along with part breakdown sketches for illustrations. Scripting interactive on-line help and tutorial packages. Installation and maintenance of computer, security, and telecommunications systems. Education and Training B.S : Computer Information Systems 2001 Strayer University Computer Information Systems 1997 Northern Virginia Community College DBA Training, Completed First DBA exam in India Series 7-General Securities Registered Representative 2016 Skills Dreamweaver, Adobe PageMaker 6.5, Adobe Photoshop, banking, book, cold calling, hardware, client, clients, DBA, Documentation, editing, Financial, investments, marketing materials, meetings, Access, Excel, Power Point, Windows, Microsoft Word, online help, Oracle 9, Developer 2000, outside sales, presentations, programming, reception, requirement, retail, sales skills, sales, Securities, seminars, Scripting, telecommunications, Unix, Visio, wiring

BANKING

AS INFORMATION TECHNOLOGY PROJECT MANAGER Summary SUMMARY Skilled IT professional with 7 years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives using the Agile methodology and Scaled Agile Framework (SAFe). Well-versed in managing projects with co-located and off-site teams. Expertise in gathering and translating requirements, leading scrum teams, and release management, including owning the release management lifecycle for multiple applications across different environments. Skills Agile methodology Project management SAFe Program Increment (PI) Planning Scrum / Kanban / Scrumban Aptitude for resolving challenging problems Client relations Team building Release management Scrum master / Business analyst Atlassian suite (JIRA, Confluence, Trello) Public Trust Clearance Level 4 Agile Approach Budget Business analyst Concept Client Client relations Features Functional Team building Managing Meetings Procurement Project Management Project plans Real-time Risk-assessment SCADA Supervisory Control and Data Acquisition Fluent in Spanish Upgrade Experience Company Name | City , State INFORMATION TECHNOLOGY PROJECT MANAGER 03/2019 - Current Support Design-Build Supervisory Control and Data Acquisition (SCADA) Upgrade Project using project management expertise. Identify and implement technology tools to facilitate resource planning for multiple projects, identify interdivisional dependencies, encourage real-time team collaboration, and develop streamlined workflows to expedite project submittal reviews. Introduced the concept of SAFe to lead planning event to prioritize fiscal year acquisition and procurement needs based on project criticality and available internal resources. Developed annual planning process to support capital improvement planning activities such as project identification and prioritization. Company Name | City , State AGILE PROJECT MANAGER 10/2014 - 03/2019 Led transition of risk-assessment tools from downloadable software to web-based platform, including EPA's Vulnerability Self Assessment Tool, Climate Resilience Evaluation and Awareness Tool (CREAT), and the Workshop Planner for Climate Change and Extreme Events Adaptation tool. Developed project plans and cost estimates with well-defined milestones in collaboration with project team and subcontractors for each contract period of performance. Tracked project level-of-effort and budget expenditures to enable the team to deliver work products while managing changes to scope, schedule, and budget. Provided cost projections using labor rates to manage specific project tasks from project inception to completion. Tracked resource availability and allocate staff according to client priorities for the project goals and timeline. Managed communication of project status, including risks, within the project team and external to the project team. Gathered and communicated performance metrics and develop performance reports. Identified and managed project risks, defined opportunities for improvement, and worked with the project team and senior leaders to establish corrective actions. Worked with team members to participate in the quarterly SAFe PI planning events to develop realistic work plans and release timelines for client-prioritized workstreams. Company Name | City , State RELEASE MANAGER 10/2014 - 03/2019 Negotiated, planned, and managed all release activities identifying risks and corresponding solutions to maintain the release schedule. Established deployment needs and ensured compatible architecture and configuration of final deliverable. Facilitated production readiness reviews and release retrospective meetings with the project team. Served as the primary point of contact with IT partners in deployment planning activities using a Scrumban (Agile and Kanban) approach. Identified ways to optimize platform capabilities and maximize efficiencies. Identified issues and performed root-cause analysis. Ensured all changes met readiness criteria prior to deployment. Worked with developers to resolve deployment issues and system outages. Tracked release metrics to identify process improvements. Conducted functional configuration audits and physical configuration audits to meet CMMI standards. Company Name | City , State BUSINESS ANALYST / SCRUM MASTER 10/2014 - 03/2019 Facilitated requirements meetings and grooming sessions with the development team and the client to identify desired features and functionality. Facilitated daily scrums, sprint reviews, sprint retrospectives, and sprint planning with the project team. Captured and translated requirements to the development team via Jira, Confluence, and during daily scrums. Tested the application across desired platforms in the development, staging, and production environments to ensure proper implementation of requirements. Education and Training Scaled Agile Framework (SAFe) 4 Agilist certification 2019 Project Management Professional (PMP) 2018 American University | State Master of Arts in International Affairs 2011 American University | State Master of Arts in Natural Resources 2011 Clemson University | City , State Bachelor of Arts in Biological Sciences 2008 Languages Fluent in Spanish

INFORMATION-TECHNOLOGY

ENGINEERING TECHNICIAN Summary To obtain a position in the field of civil engineering technician where I can apply and impart the knowledge I have gained through experience and college, as well as to acquire new insight through experience and application. Accomplishments Home Improvement Projects. Outdoor Sports such as golfing, hunting, and fishing. Experience Company Name August 2007 to Current Engineering Technician City , State Design/Drafting - Design of various capital improvement projects including reconstruction, patching, HMA resurfacing, sewer lining/repair, durable pavement markings, and sidewalk repair. Responsibilities include providing an accurate and complete set of plans that are drawn to a city drafting standard. Drafting software used Microstation and GeoPak. Storm Water Utility Assessment - Review of development within the city to determine the assessment fee based on the amount of impervious area on the site. Responsibilities include measurement of impervious area and assessment of fee. Software used ArcView and Microsoft Access. Surveying - Surveying duties include TOPO graphic surveys for capital improvement projects and survey of city infrastructure and utilities to provide accurate base map drawings. Responsibilities include performing surveying computations and processing data. Surveying equipment used Trimble GPS and Topcon Total Station. File Maintenance - Maintain accurate base map drawings of subdivisions, right of way parcels, easements, storm sewer, sanitary sewer, fiber optic, and street centerlines. Responsibilities include adding assets as development progresses and correction of existing assets as survey data is collected. Software used ArcView and CrateGraph. Company Name April 2006 to August 2007 Senior Engineering Technician City , State Surveying duties included TOPO graphic surveys, land surveys, and construction surveys. Responsibilities include performing surveying computations, processing data, and review of subdivision plats. Surveying equipment used Ashtec GPS and Trimble 5600 Total Station. Construction Inspection - Projects I overseen included asphalt resurfacing, street reconstruction, curb reconstruction, storm sewer and sanitary sewer reconstruction and repairs, construction of new subdivisions, and drainage way construction. Responsibilities included keeping daily records, measuring quantities, insuring compliance with plans and specifications. Design/Drafting - Design of a street reconstruction project that included street widening, storm sewer reconstruction, sanitary sewer reconstruction, and water main reconstruction. I have also designed several storm sewer projects. Responsibilities included performing drainage calculations, sizing storm sewer and sanitary sewer pipe, meeting design criteria and writing specifications for project. I have also drafted many survey plats and section corner certificates. Drafting software used AutoCad and Eagle Point. Company Name May 1998 to April 2006 Engineering Technician City , State Surveying - Over 7 years of surveying experience including land surveys, TOPO graphic surveys, and construction surveys. Responsibilities include performing surveying computations, processing data, drafting, and supervision of survey crew. Surveying equipment used Trimble GPS and Geodimeter total station. Environmental Sampling - Over 6 years of sampling at 7 different sites. Responsibilities include sampling of water and soil, maintenance of bioslurp remediation system, and completion of chain of custodies and other required paperwork. Construction Inspection - Over 3 years of construction inspection experience including bridge, bike trail, street, and airport runway, both asphalt and concrete. Responsibilities include keeping daily records, measuring quantities, insuring compliance with plans and specifications. Stream Gauging - Over 2 years of stream gauging on 4 different river basins, including the Iowa, Des Moines, Raccoon, and Cedar rivers. Drafting - Over 2 years of drafting experience including assisting a lead drafts person on street improvement projects, plat of surveys, and corner certificate drawings. Drafting software used Microstation. Education University of Northern Iowa May 2004 BS : Construction Management City , State Construction Management Hawkeye Community College May 1998 AAS : Civil and Construction Engineering Technology City , State Civil and Construction Engineering Technology Skills ArcView, AutoCad, Drafting, GPS, graphic, Inspection, Microsoft Access, Microstation, File Maintenance, repairs, supervision, surveys, utilities

ENGINEERING

G HEALTHCARE RECRUITER Skills ads, autism, benefits, billing, Coach, Coaching, client, clients, data processing, delivery, drivers, Filing, Financial statements, hiring, inventory, managing, meetings, access, office, network, networking, payroll, Personal Coaching, presentations, Pricing, Psychology, recruiting, researching, Research, sales, seminars, staffing, Phone, Workshops Experience Healthcare Recruiter City , State Company Name / Jul 2016 to Mar 2017 Managed full cycle recruiting process to meet staffing goals. Developed strong relationships and partnered with hiring manager, to maximize effectiveness of recruiting process. Tracked and reported key metrics. Partnered with hiring manager and interview teams to ensure job requirements were clearly understood. Presented candidates and coordinated the interview process. Built a network and pipeline of healthcare professionals that matched hospital partners culture. Sourced and screened candidates to meet the high volume of open positions. Professional Recruiting Specialist City , State Company Name / Jun 2013 to Dec 2015 Sought, interviewed, reference checked and placed contract employees that completely satisfied the client requirements. Built contract employee workforce through ads, career fairs, social media relationships, and networking. Took personal responsibility for and met all individual activity goals of entire division. Actively participated in all team meetings; actively shared ideas and concepts. Communicated with clients regarding specific job orders, candidate submissions and other candidate matters (conference calls, etc...). Continuously explored new recruiting sources, job boards, and forums to assist the recruiters in growing their candidate pools, as well as providing the sales team with business leads. Actively participated in networking groups and other business and community programs to increase skill knowledge. Ensured all hiring paperwork was completed thoroughly including I-9's for all new hires as well as, drugtests and background checks when required by the client. Pricing Coordinator/ Phone Representative City , State Company Name / Jan 2010 to Apr 2013 Processed field partner's requests for pricing with accuracy, promptness and diligence. Entered pricing into system with efficiency to ensure timely delivery of product. Served as contact pricing support for assigned pricing groups; answering specific emails and researching questions regarding accurate pricing for customers. Assisted team members with keying pricing per deadlines. One of four Override Phone Team members of the first dedicated Pricing phone team. Chosen to assist delivery drivers with override code needed to make deliveries of product to customers, successfully handled on average 150-185 calls per day. Efficiently researched pricing codes for accuracy. Maintained polite, respectful, courteous attitude, while displaying keen understanding to the demands of the driver's schedules. Administrative Assistant/Billing Specialist City , State Company Name / Aug 2005 to Nov 2008 Managed accounts for 7 loan officers- collected, reviewed and processed employee payroll timesheets; completed monthly billing worksheets, completed expense projections for office, completed data processing. Maintained inventory, placed orders for office, reordered items per need. Set-up customer meetings in office. Organized conference room for presentations and meetings. Assisted with coalition of loan applications. Set up candidate meetings; prepared agendas and packets. Drafted and typed outgoing correspondence for clients. Answered front desk calls regarding loan questions and procedures. Financial statements: Reconciled Bank accounts and ran. financial statements for all properties. Delinquencies: Posted charges (late fees and interest) for delinquent tenants, mailed out delinquent statements to tenants. Provided delinquency report to property manager. Filing: Maintained cohesive filing system for easy access to information. Adhered to strict deadline schedule, managing several projects with ease. Education and Training Bachelor of Science : Psychology VIRGINIA STATE UNIVERSITY 2002 City , State Psychology General Psychology, Early Education Psychology, Adolescent Psychology, Developmental Psychology, Psychology of Learning, Psychological Testing, Abnormal Psychology, Sensation & Perception, Social Psychology, Psychological Research, Experimental Psychology. Completed Student Work Study Assignment at The Children's House on the campus of VSU. Administered standardized intelligence, aptitude and personality assessment tests to children in the local community referred by local Pediatricians. *Provided accurate and efficient results. Maintained composure with difficult or challenging patients, using the testing techniques to monitor and control all situations *Learned benefits of pediatric neuropsychological tests *Had the privilege of working with children diagnosed with autism spectrum disorder, ADHD, and ADD *Completed work study program upon Graduation, working in this program for four years, including Summers. Certified Life Coach EXPERT RATING-ONLINE PROGRAM 2017 Certified with specialization in Career Coaching, Personal Coaching, Relationship Coaching. Virtual, face to face, and conference call services provided. Workshops and seminars also offered

HEALTHCARE

ASSISTANT CHEF Highlights Microsoft Word, Excel, PowerPoint, and Access Experience May 2015 to Current Company Name － City , State Assistant Chef Oct 2008 to Nov 2011 Developed and prepared meals. Coordinated with manager and supervised kitchen staff. Communicated with clients to fulfill their needs. Financial Aid Office Assistant Jun 2013 to Jun 2015 Company Name － City , State Developed excel projects for budgeting, calculating student needs, etc. Evaluated and processed numerous documents daily. Performed data entry. Consulted with students and assisted with financial aid documents. Education Bachelor of Science , Finance CPA Eligible Business June 2017 Portland State University － City , State GPA: GPA: 3.84 GPA: 3.66 Finance CPA Eligible GPA: 3.84 GPA: 3.66 Business Associate of Science December 2014 Portland Community College － City , State GPA: GPA: 3.89 President's List GPA: 3.89 President's List Languages Fluent in English and Spanish, conversational French Skills budgeting, clients, data entry, Fluent in English, financial, conversational French, Access, Excel, PowerPoint, Microsoft Word, Spanish

CHEF

FINANCIAL TECHNICIAN Summary Diligent and driven Financial Technician who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills. Highlights Fiscal budgeting knowledge Analytical Effective time management Inspiring team leader People-oriented Safety-oriented Production scheduling HAZMAT training Strong communication skills Accounting operations professional Natural leader Exceptional problem solver Customer-service focused Flexible Reliable Accomplishments   Accounting Skills   Operated computers programmed with accounting software to record, store, and analyze information. Auditing   Extensive experience with Financial Statements audits, reviews, compilations and audits for Governmental organizations. Accounting Skills   Operated computers programmed with accounting software to record, store, and analyze information. Training   Responsible for providing vision and guidance to a group of 8 employees, training them on sufficient project plans and procedures. Supervision Trained civil service workers to perform general warehouse duties to Trident Refit Facility standards. Experience Financial Technician 05/2010 to Current Company Name City , State Verified and reconciled budget accounts for 8 various class submarines totaling over 20 million dollars annually. Reviewed and updated daily, and monthly BOR (Budget Operating Report), and OPTAR (Operating Target Report). Perform weekly safety training and maintain a safe working environment for 8 personnel during normal working hours. Ensure all obligated expenditures are in agreement with the monthly financial, and unfilled order listings. Utilize the following Navy accounting systems; Standard Account Systems, Fleet (STARS FL), Submarine and Logistics Data Base (SLDB), One-touch, WEB LIPS, VLIPS, ERP. Material Handler 10/2006 to 05/2010 Company Name City , State Performed various duties that involved analytical or managerial work associated with receiving, handling, maintaining and controlling material. Controlled the combination to the walk in vault were Classified Material is kept until properly turned over to the appropriate personnel. Handled and stored the following material: Level 1/Sub-Safe Material, Naval Reactor Plant components, Strategic Weapons Systems material, Trident planned Equipment Replacement (TRIPER), Depot level Repairable (DLR). Properly training new employees on the safe use of MHE (Material Handling Equipment) while offloading trailers trucks, flatbed trucks. Storekeeper First Class 02/2003 to 10/2006 Company Name City , State Review and place emphasis on various management reports and computer files for identification and correction of errors/exception codes; make judgmental decisions on the analysis of each issue involved; choose a course of action to resolve, correct, and update Submarine Logistic Database (SLDB) information. Work independent, communicate and liaison with Inventory Control Point, Defense Logistics Agencies, General Service Administration, Fleet Industrial Supply Centers, other government and commercial agencies as well as the global submarine community. Worked as Boat Monitor for 2 Trident Submarines. Job also consisted of performing requisitions boat drops, monitoring submarine requisitions, updating current status and completion data. Order and tracking high priority requirement for timely completion of submarine refit and emergent repair period. Interpret and apply instructions and related data, i.e., Federal, Department of Defense, and Naval Supply System /regulations, policies, methods, and procedures related to inventory management, traffic, storage and issue processing. Responsible for material management such as: initial planning, provisioning and requirements determination; acquisition and distribution; accountability; and ultimate issue for consumption, retention or disposal. Knowledge of acquisition processes, automated records and control systems, carcass tracking, material substitution criteria as well as storage, issue and disposal processes is required. Database Administrator, Aviation Storekeeper Second Class 03/1999 to 03/2003 Company Name City , State Database Administrator for the Naval Aviation Logistic Command Information System (NALCOMIS) aboard the USS Kearsarge (LHD-3) for 3 years. Assigned to the Aviation Supply Division(S-6), Aviation Intermediate Maintenance Department (AIMD). Expedited material ordered from the Marine Group Aviation and ground support using various supply systems and listing; Fed Log, ICP, Aviation Material Maintenance Repair Listing (AMMRL), Intermediate Material Repair List (IMRL). Performed storeroom inventory inspections of 12 storerooms throughout the ship USS Kearsarge upon receiving new Supply Officer. Turn-in Depot Level Repairable (DLR's) into Aviation Intermediate Maintenance Depot (AIMD) for repair. Maintained Aviation Depot Level repairable storeroom totaling $18.2 million dollars. Procurement Navy (OPN) accounts and purchasing, knows types, uses, and purpose of appropriations and funds; reconciles financial listings; prepares budget reports; requisitions repair parts, supplies, forms, and publications; tracks status of requisitions from cradle to grave. Supervises working parties handling stores; controls inventory using ADP procedures; maintains and interprets reports and records; prepares open purchases documents; applies regulations to maintain the security of materials or documents; and redistribution and disposition of government assets. Send Depot Level Repairable (DLR), to DRMO, ATAC, and various Inventory Control Points (ICP). Aviation Storekeeper Second Class 12/1995 to 12/1998 Company Name City , State Performed duties as issuing material to the squadrons, shipping, receiving. Performed various warehouse inventories. Provided Logistic Support and customer service for 8 Aircraft tenant commands attached to the base including one Top Secret aircraft Squadron. Expedited material on high priority listing. Maintaining liaison with the military and federal supply sources and commercial manufactures and vendors for resolution of material problems and expediting material delivery. Determining material and services availability with the aid of management reports and computer inquiries for system and non-system material and service requirements. Coordinate with the customers to identify priority jobs and material requirements. Identify, analyze, and prepare applicable research data via PC input/output for System/Program deficiencies and changes and refer this data to Branch Supervisor. Pulls and issues stocked material from various warehouse locations. Operates Material Handling Equipment and Government Vehicles through one ton. Prepared messages, reports and other written correspondence pertaining to operational and technical matters within the Supply Department. Package and provide transportation for urgent material shipments incoming/outgoing. Issue government Bills of Lading. Performs related duties including quality control coordination tasks required to ensure the quality of products/services resulting from work performed. Receives, inspects and accepts emergency incoming shipments. Aviation Storekeeper Third Class 09/1993 to 12/1995 Company Name City , State Processed an average of 300 requisitions per month for a anti-submarine squadron for the upkeep of a fleet of 10 aircraft. Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Managed accounting operations, accounting close, account reporting and reconciliations. Facilitated month-end close processes, invoicing, journal entries and account reconciliations. Created monthly reports for records, closed terminated records and completed chart audits. Implemented airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation. Inspected aircraft for defects and malfunctions, according to pre-flight checklists. Coordinated with airport vendors regarding fueling and catering logistics. Issued travel and hotel vouchers for pilot and aircrew for long distance flights and canceled flights due to maintenance. Developed and created a more effective filing system to accelerate paperwork processing. Education BACHELOR OF SCIENCE : Adult Work force Education 2015 Valdosta State University City , State , United States GPA: GPA: 3.68 Graduated Cum Laude Emphasis in ACED Adult Work Force Education 3.6 GPA Cum Laude Affiliations Member of Evergreen Missionary Church Mass Choir Member of Mens Mentoring Group Skills Accounting, accounting systems, ADP, Basic, Budget, Business Management, Conversion, Creativity, Customer Service, Data Base, Database, delivery, ERP, financial, Financial Management, forklift operator, preparing forms, obligating funds, Government, Innovation, inventory management, inventory, Inventory Control, Team Building, Leadership Development, listening, Logistics, managerial, materials, 2000, Weapons, Navy, Naval, NEC, Personnel, policies, processes, Procurement, public speaking, publications, purchasing, quality, quality control, receiving, requirement, research, safety, shipping, Strategic, Supervisor, Supervision, Technician, transportation, written.

AVIATION

SOUS CHEF Summary I am a highly skilled Sous Chef . I started at the Hilton Barbados as a commis 1 and has been promoted to Demi Chef de Partie, Chef de partie and Senior Chef de Partie. I am now at the rank of Sous Chef .I have a passion for the Culinary Arts and believe in team engagement . I am a hard working pro active Sous Chef who is very dependable . I am quality focused ,resourceful and I am seeking to use my skills and talent to add to the operation . I am ready and qualified for the next challenge . I keep up to date with Culinary trends to help improve the dining experience for the guests . I have experience working in fast pace kitchens and producing results. Highlights Strong Management Skills Focused and disciplined Focused on cost control and working within budget Supervisor of the year 2010,2011 Trainer of the year 2012 Team leader managing 65 chefs and stewards Menu Writing and costing Skills trainer Create opportunities to increase revenue , decrease Kitchen expenses and Maximize productivity with out compromising guest satisfaction Past Chairman of the Blue Energy Committee Manage monthly budgets especially payroll Teaches sushi class Mentor and conduct all job skills checklist for new hires Capable of high volume production worked banquets up to 1800 Perfect attendance 2005,2006,2007,2009,2010,2011,2012,2013,2014 Nominated employee of the month on 2 occasions at Hilton Barbados Experience Sous Chef 10/2013 to Current Company Name I am the opening chef and closing chef. The hotel consists of 350 rooms and 3 restaurants. My goal is to add to the operation and maintain all standards in a sanitary environment. I ensure that the breakfast- doing up to 511covers when in two locations, lunch doing up to 113 in the Ala Carte and 250 with special buffets, beach bar doing up to 385 covers, dinner Buffets - Specialty nights e.g. Pasta Night, Seafood Night, Beach Barbeque fine dining restaurant doing up to 80 and any banquets and room service during this time are done according to the Hilton standard when on either the morning or evening shift. I do the Expediting on the range and ensure food is sent to the guest according to Hilton Standard. I am a skills trainer and train all new team members with a job skills check list. I prepare all Temperature logs, fridge temperatures, HR Audit etc. for Quality & Assurance audit. I conduct all daily briefings and also do refresher training with team members. I write the rosters for approximately 65 chefs including casuals where the budget must be kept for the payroll. I help facilitate any off property functions and also assist in menu writing. I do the costings once the menus are written. I have worked and facilitated many banquet events with numbers ranging to 1800persons. I facilitate food Airline orders I am responsible for nominating an employee of the month. I am well rounded in any area of the Kitchen Department. I love to be hands on and assist my team at all times which creates team engagement. 09/2003 to 02/2005 Company Name Fairmont Royal Pavilion - General cook - nominated employee of the month - 2003-2005 - Responsible for Breakfast ,lunch , dinner A La Carte Service , interacted with guest on the Action stations 12/2002 to 09/2003 Company Name Perfect attendance. General Cook - responsible for breakfast , lunch ,dinner and room service A la Carte . Assisting with Buffets Education Certificate : Management Techniques for Senior Chefs 2011 University of Birmingham Barbados Course was done through the Barbados Hospitality Institute Certificate : Counseling Skills for Managers 2010 Enlightening Achievement CEO Particia Healy Barbados Certificate : Baking and Hot Breads 2010 Culinary Institute of America City , State , United States of America Certificate : Asian Cuisine 2009 Culinary Institute of America State , United States of America Certificate : Soups, Stocks and Sauces 2008 Culinary Instiute Of America State , United States of America Certificate : Small Dishes , Big Flavors from the Gardemanger 2007 Culinary Institute of America State , United States of America Certificate : Sushi 2007 Hilton Barbados Resort Barbados Beginners ,Intermediate and advanced Sushi - Chef John Amayo - Venezuela Distinction in Supervisory mangement 2005 Caribbean Training Institute Diploma -Supervisory Management with a Distinction Associate of Applied Science : Applied Science- Culinary Arts 2002 Barbados Hospitality Institute Barbados Associate Degree of Applied Science- Culinary Arts High School Diploma 2000 Barbados Hospitality Institute - Barbados Alexandra Secondary School Barbados Caribbean examination council - 7 certificates at grades 1 and 2 - All General Art - Grade 1 Food & Nutrition - Grade 1 Home management- Grade 1 Principles of Business - Grade 2 Office Procedures - Grade 2 English language - Grade 2 English Literature - Grade 2 Personal Information Marital Status: Married - (Uses Maiden Name) Date of Birth: 15th September, 1983 Sex: Female Children: Nil Additional Information Scholarship Winner 2007-Caribbean Hotel & Tourism Association Education Foundation, Caribbean Hotel & Tourism Association Education Foundation-2008 Scholarship winner 2009-Caribbean Hotel & Tourism Association Education Foundation Acting Junior Sous Chef for the months of October - November 2009 Scholarship winner 2010-Caribbean Hotel & Tourism Association Education Foundation Skills Advanced Sushi skills Very Organized Creating Team Engagement Understanding Client Needs Controlling the Bottom Line Can multi task well

CHEF

FIELD SUPPORT SPECILIST Summary Technology support representative providing workstation and application support. Provides end-user support via phone in a service desk environment. Installs, troubleshoots, maintains and uses a variety of computer systems, software and peripheral devices.  Highlights Network traces Technical standards and deliverables Critical thinker Technical standards and deliverables Telecommunications field service Network security Network protocols Proficient in Internet Technologies Proficient in Windows MS Office proficiency Efficient data management Excellent communicator Cisco routers and switches Supporting IP Telephony Visio Analysis and problem solving Education Master of Science : Network Communications Management 2016 Keller Graduate School of Management , City , State , United States of America 3.15 GPA Master's Degree of Network Communications Management Concentration in Technology Apps 3.35 GPA  Completed data model normalization Process modeling Object oriented analysis Created Entity Relationship Diagrams in MS Visio Knowledge of user interface design Bachelor of Science : Interdisciplinary Studies with a concentration in Mathematics 2003 Texas Southern University , City , State , United States of America 3.1 GPA Coursework in Interdisciplinary   Studies, Mathematics, Elementary and Middle School Education Experience Company Name City , State Field Support Specilist 06/2017 to Current Download radio and alarm panel programming information into new/existing accounts in response to telephone requests. Provide real-time installation quotes to field technicians and limited technical support to customers.  Enter order information into the system for technician upsells and process payments as applicable. Troubleshoot system functionality related to radio registrations and panel programming in response to failed confirmation requests. Process data changes received via mail, fax, phone or internal ticket on Informix and MasterMind. Supports reps with CPQ and Matrix Schedules new installations and add-on equipment (Order Entry)Supports system and device upgrades Verifies customer contract/billing accuracy Captures, maintains and verifies customer information with painstaking attention to detail Utilizes contingency plans during system outages to continue to support our internal customers Provides site redundancy for Home Heath Provisioning and Technical Assistance Groups Company Name City , State Technical Support Representative 01/2017 to 01/2017 Customer service role providing technical & customer service support via phone & video chat, to customers who require assistance navigating or trouble shooting issues they may experience within Intuit and Turbo Tax Products. Resolved customer complaints and concerns with strong verbal and negotiation skills. Provided thorough support and problem resolution for customers. Managed IT setup and service requests for Intuit and Turbo Tax . Company Name City , State 8th Grade Reading/ Language Arts Teacher 01/2005 to Current Prepares lessons  reflecting  accommodations for differences in student learning styles Provide a variety of planned learning experiences integrating different learning methods in order to motivate and inspire students. Develop lessons with district mission in mind, aligned to district and state instructional goals and objectives and subject area Maintain a classroom environment that promote safe, effective learning Continuously engage with students, parents, and community members to advance student outcomes Establish and implement effective classroom management procedures Create systems to monitor and assess student learning Collaborate with professional staff to identify and address student needs regarding health and learning styles  Be available for counseling with students and parents before and after school Keep accurate records of student information; compile, maintain, and file all reports, records, and other documents required by the school and district Present subject matter according to guidelines established by Texas Education Agency, Board of Trustee policies, and administrative regulations Company Name City , State Customer Service 06/2000 to 08/2003 Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Skills Knowledge of Telecom industry Experience in 2-way radio systems, satellite systems and FCC/FAA Functional understanding of 802.11, Wireless VOIP protocols and Wireless Mobility Proficient in Network Protocols TCP/IP/SIP/MGCP/SCCP/MPLS Windows 7, Windows 10- Active Directory- TCP/IP networking- Tablet Technologies- Smartphone technologies- Microsoft Office proficiency- Messaging technologies including but not limited to Exchange and SMTP- Wireless technologies- VPN technologies- PC Security- Telecommunications- Web Technologies- Video Conferencing

ARTS

LABORER Summary To utilize the knowledge and experience to obtain a management level position in an organization; leveraging my abilities to increase the success of the organization that in return allows advancement and personal achievement. Highlights Dependable and reliable worker Ability to assess and solve problems quickly Extensive experience with project management Self-Starter and able to maintain motivation with little/no supervision Works well as team lead or member of a group Detail oriented Vastly creative Quick adaptation to new tasks or direction Ability to work in stressful conditions Ability to multi-task in fast pace environment Ability to successfully meet project deadlines Organized Highly motivated Accomplishments Army Commendation Medal-received 4 times Van Autreve Award Runner-up Experience February 2015 to Current Company Name City , State Laborer Laborer duties consisted of forming and pouring concrete for sidewalks, floors, commercial parking lots and walls. Able to load and unload material, grading and digging while operating a skid loader. While working for Nehring I maintained a level of safety and completed projects on time. I have the ability to read and understand blue prints and implement any onsite changes that may be required. March 2007 to April 2015 Company Name Engineer Main duties included management and motivation of 13 soldiers, development of discipline and giving direction. Project management responsibilities included signing and maintaining over 1 million dollars worth of tools and equipment, project/task follow through, and responsibility for project completion. Deployment responsibilities included safety of soldiers, project completion within specified deadlines and intense attention to detail. While deployed to Guantanamo Bay, Cuba I maintained and oversaw construction expansion projects for a multi million-dollar security facility. General duties also required self-motivation, working as a team to accomplish missions/goals, dedication to serve my country and community. Construction oriented duties required knowledge of construction tasks, preparation of projects and layouts and the ability to meet deadlines. July 2006 to July 2006 Company Name City , State Duties included construction activities including framing, hanging sheetrock, building cabinets and roofing. Customized project work included trim work, decks, stairs and handrail, finishing basements and customizing kitchens. Education Naval Construction Training Center City , State , US Basic Combat Training Military Advanced Individual Training – Engineering August 2007 Naval Construction Training Center, Gulfport, MS -- Honor Graduate Basic Combat Training June 2007 Fort Leonard Wood, MO Southeast Community College City , State , US A.A.S Building Construction, A.A.S April 2007 Southeast Community College, Milford, NE Recognition and Awards Army Commendation Medal-received 4 times Army Achievement Medal-received 4 times Good Conduct Medal-received 2 times Noncommissioned Officer Academy Ribbon Certificate of Achievement Certificate of Achievement-received 4 times Van Autreve Award Runner-up Silver De Flury Army Service Ribbon National Defense Service Ribbon North Atlantic Treaty Organization Ribbon Afghanistan Campaign Medal Overseas Ribbon Overseas Expeditionary Ribbon Noncommissioned Officer Academy Ribbon Combat Action Badge Military Experience March 2007 to April 2015 Company Name United Sates Army: Engineer March 2007-April 2015 Main duties included management and motivation of 13 soldiers, development of discipline and giving direction. Project management responsibilities included signing and maintaining over 1 million dollars worth of tools and equipment, project/task follow through, and responsibility for project completion. Deployment responsibilities included safety of soldiers, project completion within specified deadlines and intense attention to detail. While deployed to Guantanamo Bay, Cuba I maintained and oversaw construction expansion projects for a multi million-dollar security facility. General duties also required self-motivation, working as a team to accomplish missions/goals, dedication to serve my country and community. Construction oriented duties required knowledge of construction tasks, preparation of projects and layouts and the ability to meet deadlines. Nissen Construction: Carpenter, Ankeny, IA July 2006 Duties included construction activities including framing, hanging sheetrock, building cabinets and roofing. Customized project work included trim work, decks, stairs and handrail, finishing basements and customizing kitchens. Professional Affiliations Afghanistan Campaign Medal Skills Deployment, Engineer, Million, Project Management, Security, Detail Oriented, Managerial, Problem Solving, Self-starter, Team Lead, Concrete, Loader, Training, Cabinets, Finishing, Award

CONSTRUCTION

FREELANCE IT CONSULTANT Career Overview Highly skilled, results-driven Information Technology Specialist/Consultant with experience in business operations, infrastructure management, software/hardware support, high/low end PC and Microsoft Server administration, and software development. Core Strengths Excellent critical and analytical skills Business process management Superior organizational, interpersonal, and Advanced level hardware and software time management testing Effective listening and communication Content management systems skills Mobile application development Troubleshooting and problem solving Accurate customer needs assessment proficiency Exceptional telephone etiquette Intelligent project management Vast technical knowledge and experience Qualifications Excellent critical and analytical skills Skills Active Directory, Active Directory, Application Development, budget, Business Management and Development, business operations, business plan, C++, hardware, Network and systems, consultation, Consulting, client, clients, client support, databases, database, Designing, Document management, graphics, HTML, imaging, Information security, Information Technology, Java, LAN, Director, managing, access, C#, Microsoft Office, Microsoft Office products, Windows 7, Windows, Windows 8.1, Windows 2000, 2000, Microsoft Windows XP, Windows XP, Migration, multi-media, Network Administration, Network hardware, Network security, Network, Networks, Novell Network, operating system, organizational, PC Repair and Support, Copier, PHP, Printer, problem resolution, processes, project plans, reporting, servers, scripts, Software design, MS SQL, SQL, strategic, technical support, systems support, Upgrading, Vista, Visual Basic, website design, XML Work Experience Freelance IT Consultant Worked closely with technology vendors and distributors to gain access to equipment, software and accessories to keep technology costs within budget. Designed and implemented PC and laptop re-imaging process to lower operating system installation and configuration from 14 hours down to 1 1/2 hours per computer. Provided expert technical support and problem resolution to all customers. Information Technology Specialist , 04/2012 － Current Company Name － City , State Acting as liaison between all departments to meet and exceed industry standards for technology requirements, business operations and Network security. Developing and managing project plans and reporting status updates to the IT Director, COO and Executive Director. Increasing efficiency of infrastructural technologies and organizational processes. Executing a self-created business plan designed to lower overall business operations cost by 81%. Training over 400+ employees to use Windows 7 Professional, Windows 8.1 as well as; other Microsoft Office products. Creating a strategic business plan to join technology and business operations together. Upgrading Network hardware, software and accessories. Advising and assisting in IT infrastructure implementation and management processes. Sharing Network and systems management responsibilities. Overseeing remote client support and services. Finalizing a migration from a Novell Network to Microsoft Active Directory on Windows Server 2012. Designing and planning to install Microsoft System Center Configuration Manager SCCM). Writing batch scripts to allow 200+ clients to access Microsoft Terminal Services in an Active Directory environment. Information Technology Consultant Network Solution/Owner , 04/2007 － 12/2012 City , State Provided consultation for appropriate business software and efficient hardware solutions. Acted as liaison between my clients, vendors and product distributors. Configured LAN's and WLAN's. Designed, tested, installed and monitored client Networks, computers, home theater and multi-media equipment. Analyzed system and registry data for infected computers and servers. Sold and installed highly efficient Network equipment for quicker database response times. Help Desk Specialist , 08/2011 － 04/2012 Company Name － City , State Provided technical support for all network applications. Monitored and advised for standards relating to client-side interfaces, website design and graphics development. Served as an operating system expert and provided advanced technical support for all employees within the school district. Improved reliability of education software, systems and databases. Worked with clients to analyze computing inefficiencies, then recommended and implemented appropriate technologies that fit within the school district's budget. Maintained composure and patience when faced with difficult customer situations. Assisted in migrating from a Novell Network to a Microsoft Active Directory environment on Windows Server 2008. Shared the task of re-imaging 3000 computers with a self-created, custom built Windows 7 Professional to complete an operating system migration from Windows XP. Education and Training 1 2012 Minnesota School of Business － City , State , United States Associate of Applied Science Computer Science Computer Science Information Technology AAS with Application Development Android, C++, C#, Java, PHP, SQL and Visual Basic development Business Management and Development Microsoft Network Administration Microsoft Office 2010 Information Technology Internship

INFORMATION-TECHNOLOGY

PUBLIC RELATIONS MANAGER Summary A growing professional who blends academic training in recreation and sports management with hands on experience in operations, communications, media, and public relations. With a diverse background in the sports and event industry, I have gained an appreciation of what it means to work hard, manage time and roll with the punches. As a creative and logical hybrid, I tackle every opportunity with enthusiasm and determination and am always looking for a chance to learn. Highlights 3.5+ years in sports & event industry Prepared press releases, event highlights, blog posts, media advisories & distributed news through various media channels Generated creative content for official websites, social media platforms, and emails Computer proficient in Apple, Windows, Adobe Photoshop, Cision and Vocus Recipient of Best B2C Marketing Team at the 2014 Utah Marketing Awards Accomplishments Recipient of Best B2C Marketing Team at the 2014 Utah Marketing Awards Experience 05/2014 to Current Public Relations Manager Company Name － City , State Main media contact for The Color Run, The Color Run Night and Electric Run Established mutually beneficial relationships between organization and media, sponsors, charities, and runners Member of creative content team generating copywriting and content for all social media platforms and website Created & distributed press releases, media advisories, and media packets for over 240+ events in North America Set up interviews between staff and media along with training the staff with talking points and FAQ's Updated press page on website, monitored Wikipedia page, and managed press email address Analyzed media coverage and compile comprehensive information about the company for the media 10/2012 to 05/2014 Winter Olympic Games Press Attaché Company Name － City , State * Prepared press releases, event highlights, media advisories, blog posts and distributed news on various media channels * Prepared, posted and maintained content for the official website, social media platforms and membership e-newsletter * Coordinated & facilitated athlete interviews, photo-shoots, video-shoots and appearances with local and national media * Creatively pitched stories to local and national media about athletes and organization * Assisted in creating and implementing fundraising initiatives directed towards membership and community * Main point of contact for media at 2014 Olympic Team Trials and assisted in all phases of planning & execution of the event * Handled all media requests, press conferences, questions, managing victory and event coverage for short track team * Facilitated interview requests between coaches, athletes, staff and the media * Managed relationships between organization and media while working closely with venue management 06/2012 to 10/2012 Foundation Associate Company Name － City , State * Assisted with charity section of official website and Foundation Facebook page * Scheduled and managed volunteers, 50/50 raffle program and silent auction for all home games * Planned and executed team fundraising events including Chicago Fire White Party, Bank of America Chicago Marathon, Fire Brews and Bites and Molly's Cupcake fundraiser 09/2011 to 06/2012 Front Office Intern Company Name － City , State * Planned, promoted and executed the Duke's Kids Club, Reading Wranglers program & team appearances in the community * Planned and executed post-game autograph sessions, watch parties and season ticket holder events * Assisted in merchandising and budgeting by running the team shop both in game and online * Assisted heavily with media relations in producing team game notes and post game notes 08/2001 to 06/2012 Red Rock Raptors U9-U17 Girls Soccer Teams - Assistant Coach Company Name － City , State * Prepared documents and filed pleadings in various Nevada courts * Interacted daily with clients to ensure their satisfaction with each case Leadership * Taught the game of soccer by providing technical and tactical skill training 2-3 times per week * Coordinated tournament, game participation and registered team players * Actively participated in all phases of the training, coaching, and preparation of the soccer team * Acted as Head Coach when necessary and as a mentor to young girls 05/2011 to 08/2011 Game & Team Operations Intern Company Name － City , State * Assisted with various pre-game and half-time promotions throughout the entire season * Secured pre-game color guard, national anthem singers, walk of champion participants and volunteers * Referee liaison for the 2011 CONCACAF-Gold Cup while also handling referee & team transportation Education Bachelors of Science : Recreation Management University of Nevada Las Vegas － City , State , US University of Nevada Las Vegas Las Vegas, Nevada // December 2012 * Bachelors of Science in Recreation Management with a concentration of Sports Management Certifications P.A Professional Affiliations of creative content team generating copywriting and content for all social media platforms and website Presentations Handled all media requests, press conferences, questions, managing victory and event coverage for short track team Skills Clients, Legal Assistant, Satisfaction, Training, Coaching, Mentor, Public Relations, Fundraising, Copywriting, Budgeting, Media Relations, Merchandising, Games, Adobe Photoshop, B2c, Marketing, Photoshop, Associate, Liaison, Operations

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