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FAQ_Transformed

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###Human: How do I set up direct debit payments on SNB eCorp?### Assistant: Two roles, Iniatior and Approver

###Human: Can I receive notifications for specific transactions on SNB eCorp?### Assistant: Payroll can be managed by setting up payroll schedules, automating payments

###Human: How do I manage loan repayments through SNB eCorp?### Assistant: Contact us at 920024288

###Human: What is the procedure for upgrading my SNB eCorp account?### Assistant: You cannot upgrade on the SNB eCorp app

###Human: How do I add a secondary administrator on SNB eCorp?### Assistant: Yes, go to "Profile Settings" then "Administration" then "Authorization Roles"

###Human: Can I view my investment portfolio on SNB eCorp?### Assistant: Yes, go to "Investments" then "Summary"

###Human: How do I update my security questions on SNB eCorp?### Assistant: There are no security questions required by SNB.

###Human: How do I download transaction history on SNB eCorp?### Assistant: Yes, You can print a tansaction history from "Transaction Inquiry"

###Human: Can I set up automatic reminders for payments on SNB eCorp?### Assistant: The reminders are set by defualt

###Human: What are the steps to deactivate a user's access on SNB eCorp?### Assistant: Yes, go to "Profile Settings" then "Administration" then "Authorization Roles"

###Human: How do I view my company's financial performance on SNB eCorp?### Assistant: Yes, from "Dashboard" you can see a summary of your transactions and balance.

###Human: Can I customize user roles on SNB eCorp?### Assistant: Yes, you can go to "Profile Settings" then "Administration" then "Authorization Roles"

###Human: How do I set up alerts for account activity on SNB eCorp?### Assistant: alerts are set by default

###Human: What steps should I take if I suspect fraudulent activity on SNB eCorp?### Assistant: You can can contact us at 920024288

###Human: How can I schedule future transactions on SNB eCorp?### Assistant: can be through the Beneficiary management menu

###Human: What are the fees associated with using SNB eCorp services?### Assistant: SNB eCorp services are free to use as long as you have an active account

###Human: How do I request a loan through SNB eCorp?### Assistant: Requesting a loan would require you to visit the branch

###Human: Can I access my tax documents through SNB eCorp?### Assistant: Yes, go to "Accounts" then you will find "VAT Invoice"

###Human: How do I update my business profile on SNB eCorp?### Assistant: Yes, you can go to "Profile Settings"

###Human: How do I change the primary contact for my SNB eCorp account?### Assistant: You can only register your mobile or land line number by Visiting your nearest SNB branch

###Human: How can I review transaction approvals on SNB eCorp?### Assistant: Yes, you can view it from "Transaction Inquiry"

###Human: What types of notifications can I receive on SNB eCorp?### Assistant: You can see the notifications from the "Notifications" on the websit

###Human: How do I manage my savings accounts on SNB eCorp?### Assistant: From "Accounts" go to "Details" and from there you will find all your accounts on eCorp platform

###Human: How do I generate a summary of my account activity on SNB eCorp?### Assistant: From "Dashboard" you will find options for printing or exporting your Account/s summary

###Human: What should I do if I encounter an error while using SNB eCorp?### Assistant: You can close the app or the websit and try again if not work you should visti nearest barnch

###Human: How do I view my loan repayment schedule on SNB eCorp?### Assistant: Contact us at 920024288

###Human: Can I generate a custom financial report on SNB eCorp?### Assistant: No, you can't create a custom report but you'll find planty of options at eCorp platform

###Human: How do I set up and manage direct deposits on SNB eCorp?### Assistant: Contact us at 920024288

###Human: What is the procedure for handling disputes on SNB eCorp?### Assistant: You can visit the nearest branch for further soppurt or you can contact us at 920024288

###Human: How do I change my account preferences on SNB eCorp?### Assistant: The service is free charged

###Human: Can I integrate SNB eCorp with other business software?### Assistant: Loans can be requested through POS finance menu

###Human: How do I track employee expenses on SNB eCorp?### Assistant: Yes, tax documents can be downloaded from the VAT invoice menu

###Human: How can I set up a new payment method on SNB eCorp?### Assistant: Mobile notifications are enabled by defualt.

###Human: What options are available for customizing my SNB eCorp dashboard?### Assistant: Yes, you can click on "Add More Tools" from your "DASHBOARD"

###Human: How do I manage multiple currencies in SNB eCorp?### Assistant: You can change the currencies on "Dashboard" by clicking the up or down arrow next to "Currency"

###Human: Can I customize my user interface on SNB eCorp?### Assistant: Yes, you can add feature by click on "Add More Tools" from your "Dashboard"

###Human: What security protocols does SNB eCorp follow to protect data?### Assistant: The Multi Factor Authentication system will allow you to access your bank account through AlAhlieCorp or AlAhli Phone Banking services with extra level of security,

###Human: What are the steps to reset my SNB eCorp account password?### Assistant: Scroll to Profile Settings, then click security settings, then change your new password.

###Human: How can I view detailed account activity on SNB eCorp?### Assistant: From "Dashboard" you will find options for printing or exporting your Account/s summary

###Human: How do I set up custom notifications on SNB eCorp?### Assistant: Notifications are enabled by defualt and can't be customized

###Human: What are the available payment methods on SNB eCorp?### Assistant: eCorp provides POS Mada materials

###Human: How do I monitor and control access to my SNB eCorp account?### Assistant: You can access the app or the website by loging in with your credentials

###Human: How do I request a new checkbook on SNB eCorp?### Assistant: You can't request a new checkbook from the app, but you can visit the nearest branch to issue one

###Human: How do I manage multiple user accounts on SNB eCorp?### Assistant: You can go into "Profile Settings" under "Adminstaration" you will find "User Management" click on it.

###Human: What are the steps to update my business address on SNB eCorp?### Assistant: To update your business address you must visit the bank's nearest branch

###Human: How can I review my transaction history on SNB eCorp?### Assistant: On the far right-side you will find "transaction Inquiry" and from there you will be able to review your transaction

###Human: What security measures are in place for SNB eCorp?### Assistant: SNBeCorp activated the Multi Factor Authentication function, which is now mandatory to perform transactions in SNB eCorp, SNB eGov and SNB eCorp Mobile. All transactions must be authenticated using any of the available methods OTP, Soft or Hard token.

###Human: How do I set up and manage alerts for account activity on SNB eCorp?### Assistant: alerts active by default.

###Human: How can I access customer support for SNB eCorp?### Assistant: You can find from the SNB eCorp app you will find a button "Find Us" or you can call the toll free number: 920024288

###Human: How do I configure email notifications on SNB eCorp?### Assistant: SNBeCorp do not use a Email to send a notifictions.

###Human: Can I manage payroll through SNB eCorp?### Assistant: Our payment management solutions have been created with your business in mind. Make payments with ease to SNB accounts through SARIE or SWIFT.

###Human: What are the options for customizing my SNB eCorp dashboard?### Assistant: Yes, you can customizing by click on "Add More Tools" from your "DASHBOARD"

###Human: Can I schedule reports to be emailed automatically from SNB eCorp?### Assistant: SNBeCorp do not use a Email to send a schedule reports.

###Human: How do I set up and manage a virtual card on SNB eCorp?### Assistant: SNBeCorp do not have a virtual card.

###Human: What are the steps to initiate a wire transfer on SNB eCorp?### Assistant: go to the transfer on websit.

###Human: What are the supported languages for SNB eCorp?### Assistant: In SNBeCorp there is English or Arabic languages.

###Human: How do I manage subscription payments on SNB eCorp?### Assistant: on "SADAD" section you will find the payment subscriptions

###Human: Can I create and manage custom user roles on SNB eCorp?### Assistant: Yes, you can go to "Profile Settings" then "Administration" then "Authorization Roles"

###Human: How can I export my transaction data to different file formats on SNB eCorp?### Assistant: You can download it by PDF or EXCEL formats

###Human: Can I set up notifications for account overdrafts on SNB eCorp?### Assistant: Notifications are enabled by default.

###Human: How do I enable biometric authentication on SNB eCorp Mobile?### Assistant: No, we do not have a biometric authentication on SNBeCorp we use a password authentication.

###Human: What are the procedures for closing a business account on SNB eCorp?### Assistant: You can visit the nearest branch for further soppurt.

###Human: What are the options for customizing transaction categories on SNB eCorp?### Assistant: You can go to the "profile setting" and click on "Transacion Inquiry".

###Human: What is the process for handling international wire transfers on SNB eCorp?### Assistant: On the transfers section you will fine "Beneficiary Management" and handling from there.

###Human: How do I manage multiple business entities on SNB eCorp?### Assistant: You can go into "Profile Settings" under "Adminstaration" you will find "User Management".

###Human: Can I set up spending alerts for different departments on SNB eCorp?### Assistant: Alerts Notification are enabled by default.

###Human: How do I create a customized financial dashboard on SNB eCorp?### Assistant: Yes, you can click on "Add More Tools" from your "dashboard"

###Human: What are the supported third-party integrations for SNB eCorp?### Assistant: No, we don not integration with a third-party we have own multi-factor authentication.

###Human: How can I view detailed transaction analytics on SNB eCorp?### Assistant: You can from Transaction history menu

###Human: How do I configure email and SMS notifications for specific transactions on SNB eCorp?### Assistant: You can find FAQs on alahli.com website

###Human: How do I set up and manage loan facilities on SNB eCorp?### Assistant: You can Contact us at 920024288

###Human: What are the security measures for managing sensitive data on SNB eCorp?### Assistant: Multi Factor Authentication is an electronic system used to further add security to your banking transactions.

###Human: How do I enable account activity alerts on SNB eCorp?### Assistant: Alerts are enabled by defualt

###Human: How do I set up automated notifications for account balance thresholds on SNB eCorp?### Assistant: Notification are enabled by default in SNBeCorp

###Human: What are the steps to update my company's tax information on SNB eCorp?### Assistant: Go to "Accounts" section then you will find "VAT Invoice".

###Human: What are the steps to set up a business credit card on SNB eCorp?### Assistant: SNBeCorp do not ues credit card.

###Human: How do I track project-specific expenses on SNB eCorp?### Assistant: You can track from your dashboard

###Human: How can I set up an investment account on SNB eCorp?### Assistant: You can go to the "accounts" and click on "open additional account".

###Human: Can I create a custom expense policy on SNB eCorp?### Assistant: SNB eCorp does not have a feature for creating custom expense policies.

###Human: How do I manage my business's short-term loans on SNB eCorp?### Assistant: Loans can be requested through POS finance menu

###Human: Can I set up multi-currency accounts on SNB eCorp?### Assistant: Yes, you can typically set up multi-currency accounts on SNB eCorp.

###Human: How do I create and manage financial dashboards on SNB eCorp?### Assistant: You can by click on "Add More Tools" from your "dashboard" and manage your dashboard.

###Human: How do I manage my business’s payroll taxes on SNB eCorp?### Assistant: You can manage your businss payroll from the "profile settings" section and click on "Administration" you will find a "Tax residency form".

###Human: What is Multi Factor Authentication?### Assistant: Multi Factor Authentication is an electronic system used to further add security to your banking transactions by re-confirming your identity and protect the integrity of your financial information and transactions.

###Human: Why is it necessary?### Assistant: Multi Factor Authentication is required to access secure data or enter a secure area such as your online or phone banking services.

###Human: Is it mandatory?### Assistant: Yes, it is. It is under The Saudi Central Bank’s rules and regulations that all banks implement the Multi Factor Authentication system.

###Human: What is the benefit from the Multi Factor Authentication?### Assistant: The Multi Factor Authentication system will allow you to access your bank account through AlAhlieCorp or AlAhli Phone Banking services with extra level of security, protecting your financial information and transactions.

###Human: What do I need the MultiFactor Authentication code for?### Assistant: To access your bank account through the following services:

###Human: How can I register my phone number?### Assistant: You can only register your mobile or land line number by Visiting your nearest SNB branch.

###Human: What kind of phone numbers can I register?### Assistant: For your convenience it is a must to register a local mobile/land line number.

###Human: Are there any fees associated with this service?### Assistant: No. SNB is providing it for free.

###Human: Will it affect the nature of the services provided by SNB?### Assistant: No. You will continue to receive the same level and quality of services from SNB.

###Human: In case I changed my number or it got stolen/lost, what should I do?### Assistant: If you changed your number kindly register it through your nearest SNB branch. In the case it gets stolen or lost, you can either register a new number or go to your mobile service provider to reissue a new SIM card for the same mobile number you had before.

###Human: How can I register my number if I am outside the Kingdom?### Assistant: For your convenience, it is best to register your mobile number before traveling. Alternatively, you can register an international mobile number through AlAhlieCorp.

###Human: How can I login into AlAhlieCorp/AlAhli Phone Banking if i'm outside the country and mobile was disconnected### Assistant: To ensure the benefit of any of the two services, please make sure that your number is registered correctly and the availability of the roaming service in order to get the message that contains the authentication code to your phone.

###Human: Can I register an International mobile number?### Assistant: Yes, you can through AlAhlieCorp, directly after entering your username and password.

###Human: Can I send someone to the branch to register my mobile if I am out of the country?### Assistant: No, that is to maintain the security of your personal information.

###Human: How frequent can I change my number?### Assistant: There is no specific number of times. You can request to change your number from any SNB branch.

###Human: What will happen if I enter three times wrong OTP number?### Assistant: Your Multi factors Authentication will be suspend for 15 minutes.

###Human: I cannot log in using Soft token, what could be the issue?### Assistant: Your account has been suspended for 15 minutes. Your mobile clock is different that real time.