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airline_faq

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baggage

Each of our fares includes at least one item of hand luggage. For flights where the destination and/or departure airports are not the same in both directions, or if you have a stopover of more than 24 hours, the baggage fee for the furthest distance will be charged on the entire route. Your baggage counts as excess baggage if it exceeds the dimensions of 158 to 292 cm (height + width + length) and a weight of 24 to 32 kg. In Business Class bags up to 32 kg are included, though they also count as excess baggage if they exceed 158 cm. Excess baggage charges depend on the flight route and your baggage allowance. An additional ​ticket service fee may also be charged. If you have additional bags over and above your baggage allowance that count as excess baggage, you can add them to your booking yourself online under My Bookings, by phoning our help desk or at the Austrian service counter at the airport. Bags over 32 kg and a maximum size of 292 cm (length + width + height) are not accepted at check-in. There are special conditions of carriage applicable to bags that exceed the maximum dimensions of 158 cm (length + width + height). Please register them with our help desk by telephone or in writing using our contact form. We ask that you register your bags by telephone in advance if you are taking more than five extra bags with you in addition to your baggage allowance.

Up to which weight are bags in Business Class included?

{ "text": ["32 kg"], "answer_start": [455] }

baggage

Each of our fares includes at least one item of hand luggage. For flights where the destination and/or departure airports are not the same in both directions, or if you have a stopover of more than 24 hours, the baggage fee for the furthest distance will be charged on the entire route. Your baggage counts as excess baggage if it exceeds the dimensions of 158 to 292 cm (height + width + length) and a weight of 24 to 32 kg. In Business Class bags up to 32 kg are included, though they also count as excess baggage if they exceed 158 cm. Excess baggage charges depend on the flight route and your baggage allowance. An additional ​ticket service fee may also be charged. If you have additional bags over and above your baggage allowance that count as excess baggage, you can add them to your booking yourself online under My Bookings, by phoning our help desk or at the Austrian service counter at the airport. Bags over 32 kg and a maximum size of 292 cm (length + width + height) are not accepted at check-in. There are special conditions of carriage applicable to bags that exceed the maximum dimensions of 158 cm (length + width + height). Please register them with our help desk by telephone or in writing using our contact form. We ask that you register your bags by telephone in advance if you are taking more than five extra bags with you in addition to your baggage allowance.

What are the maximum dimensions for baggage?

{ "text": ["158 to 292 cm"], "answer_start": [357] }

baggage

Each of our fares includes at least one item of hand luggage. For flights where the destination and/or departure airports are not the same in both directions, or if you have a stopover of more than 24 hours, the baggage fee for the furthest distance will be charged on the entire route. Your baggage counts as excess baggage if it exceeds the dimensions of 158 to 292 cm (height + width + length) and a weight of 24 to 32 kg. In Business Class bags up to 32 kg are included, though they also count as excess baggage if they exceed 158 cm. Excess baggage charges depend on the flight route and your baggage allowance. An additional ​ticket service fee may also be charged. If you have additional bags over and above your baggage allowance that count as excess baggage, you can add them to your booking yourself online under My Bookings, by phoning our help desk or at the Austrian service counter at the airport. Bags over 32 kg and a maximum size of 292 cm (length + width + height) are not accepted at check-in. There are special conditions of carriage applicable to bags that exceed the maximum dimensions of 158 cm (length + width + height). Please register them with our help desk by telephone or in writing using our contact form. We ask that you register your bags by telephone in advance if you are taking more than five extra bags with you in addition to your baggage allowance.

What do excess baggage charges depend on?

{ "text": ["the flight route and your baggage allowance"], "answer_start": [572] }

baggage

Each of our fares includes at least one item of hand luggage. For flights where the destination and/or departure airports are not the same in both directions, or if you have a stopover of more than 24 hours, the baggage fee for the furthest distance will be charged on the entire route. Your baggage counts as excess baggage if it exceeds the dimensions of 158 to 292 cm (height + width + length) and a weight of 24 to 32 kg. In Business Class bags up to 32 kg are included, though they also count as excess baggage if they exceed 158 cm. Excess baggage charges depend on the flight route and your baggage allowance. An additional ​ticket service fee may also be charged. If you have additional bags over and above your baggage allowance that count as excess baggage, you can add them to your booking yourself online under My Bookings, by phoning our help desk or at the Austrian service counter at the airport. Bags over 32 kg and a maximum size of 292 cm (length + width + height) are not accepted at check-in. There are special conditions of carriage applicable to bags that exceed the maximum dimensions of 158 cm (length + width + height). Please register them with our help desk by telephone or in writing using our contact form. We ask that you register your bags by telephone in advance if you are taking more than five extra bags with you in addition to your baggage allowance.

What may also be charged in addition to excess baggage charges?

{ "text": ["An additional ​ticket service fee"], "answer_start": [617] }

baggage

Each of our fares includes at least one item of hand luggage. For flights where the destination and/or departure airports are not the same in both directions, or if you have a stopover of more than 24 hours, the baggage fee for the furthest distance will be charged on the entire route. Your baggage counts as excess baggage if it exceeds the dimensions of 158 to 292 cm (height + width + length) and a weight of 24 to 32 kg. In Business Class bags up to 32 kg are included, though they also count as excess baggage if they exceed 158 cm. Excess baggage charges depend on the flight route and your baggage allowance. An additional ​ticket service fee may also be charged. If you have additional bags over and above your baggage allowance that count as excess baggage, you can add them to your booking yourself online under My Bookings, by phoning our help desk or at the Austrian service counter at the airport. Bags over 32 kg and a maximum size of 292 cm (length + width + height) are not accepted at check-in. There are special conditions of carriage applicable to bags that exceed the maximum dimensions of 158 cm (length + width + height). Please register them with our help desk by telephone or in writing using our contact form. We ask that you register your bags by telephone in advance if you are taking more than five extra bags with you in addition to your baggage allowance.

Which bags are not accepted at check-in?

{ "text": ["Bags over 32 kg and a maximum size of 292 cm"], "answer_start": [914] }

baggage

Each of our fares includes at least one item of hand luggage. For flights where the destination and/or departure airports are not the same in both directions, or if you have a stopover of more than 24 hours, the baggage fee for the furthest distance will be charged on the entire route. Your baggage counts as excess baggage if it exceeds the dimensions of 158 to 292 cm (height + width + length) and a weight of 24 to 32 kg. In Business Class bags up to 32 kg are included, though they also count as excess baggage if they exceed 158 cm. Excess baggage charges depend on the flight route and your baggage allowance. An additional ​ticket service fee may also be charged. If you have additional bags over and above your baggage allowance that count as excess baggage, you can add them to your booking yourself online under My Bookings, by phoning our help desk or at the Austrian service counter at the airport. Bags over 32 kg and a maximum size of 292 cm (length + width + height) are not accepted at check-in. There are special conditions of carriage applicable to bags that exceed the maximum dimensions of 158 cm (length + width + height). Please register them with our help desk by telephone or in writing using our contact form. We ask that you register your bags by telephone in advance if you are taking more than five extra bags with you in addition to your baggage allowance.

If you are taking more than five extra bags, how should you register them?

{ "text": ["by telephone"], "answer_start": [1273] }

check-in

For most Austrian Airlines scheduled flights, you can check in online from 47 hours before departure. With the Add passengers function you can add people if not all family members are displayed at online check-in. You will receive your original receipt on the Passenger receipt page. You also have the option of printing out your receipt for online check-in, if you have not already accessed it via the link.

When can you check in online?

{ "text": ["from 47 hours before departure"], "answer_start": [70] }

check-in

For most Austrian Airlines scheduled flights, you can check in online from 47 hours before departure. With the Add passengers function you can add people if not all family members are displayed at online check-in. You will receive your original receipt on the Passenger receipt page. You also have the option of printing out your receipt for online check-in, if you have not already accessed it via the link.

With which function can you add people to the check-in?

{ "text": ["Add passengers"], "answer_start": [111] }

check-in

For most Austrian Airlines scheduled flights, you can check in online from 47 hours before departure. With the Add passengers function you can add people if not all family members are displayed at online check-in. You will receive your original receipt on the Passenger receipt page. You also have the option of printing out your receipt for online check-in, if you have not already accessed it via the link.

Where will you receive the original receipt?

{ "text": ["on the Passenger receipt page"], "answer_start": [255] }

baggage

If you cannot report your delayed bag online or if you encounter technical problems, please contact the local baggage tracing office in the airport arrival hall. Check the contact details on the website of your destination airport and visit the office in person. Yes. If you are missing several bags, please include all of them on one delayed baggage report by adding the additional bags with baggage tag numbers and baggage descriptions in the online service. Up to ten items can generally be reported in one delayed baggage report. After you report your bag as delayed, we will search for it in the global baggage tracing system. The information you have provided will help us to match your bag and forward it to you as quickly as possible. This is why we also ask you to provide further information about your bag in the form of a contents list, usually if your bag has not been found after five days. You can follow the progress in tracing your bag online using your reference number (PIR no., e.g. VIEOS12345). You can also amend your details here if the delivery address or your contact details are incorrect or have changed. If you are unable to get the information you require using the link provided or cannot amend your details, you will find a contact telephone number on the written confirmation receipt of your delayed baggage report that you receive at the baggage tracing counter or as an attachment to the confirmation email sent when you report delayed bag online. At certain times of the year, such as during the peak travel season, there may be delays with delivery. However, we will make every effort to ensure speedy processing and ask for your understanding. You can always find the latest status of your delayed baggage report on the ​Baggage status page. You will also receive notifications from us as soon as the status of your report changes, or if we require further information from you. We require your consent to send you status updates about your delayed bag. You can give your consent when you first report your delayed bag (at the baggage tracing counter or online). You can also give your consent later via the ​Baggage status page. In the rare case that your bag cannot be found within five days of reporting the delay, we will require a full description of your bag and its contents so we can launch a detailed search. The information you provide will help us find your bag among the bags that have not yet been identified and we can forward it to you as quickly as possible. Please complete the list of contents on our baggage status page to do so. You will be able to access this automatically five days after reporting your delayed bag. You will be notified via email if the carriage of your bag has been planned for a specific flight. Your bag may be carried on a different flight from initially expected due to timing, weight limitations of the aircraft and restrictions on the amount of delayed baggage allowed to certain destinations. If that is the case, the carriage of the baggage will be rescheduled onto a new flight and you will receive a corresponding notification by email. You can always find the latest flight information on the ​Baggage status page. Once your delayed bag has arrived at the destination airport, internal processes and customs clearance will still require some time before we can either commission a courier service to deliver your delayed bag to you, or let you know via email when it is ready for collection. If you have already been notified that your bag has been handed over to a courier service, the courier will contact you to arrange a delivery date. This might also take some time due to the number of bags to be delivered or the time of day. Please do not come to the airport until we have notified you accordingly. If you are unable to get the information you require on the ​​Baggage status page, or cannot amend your details, you will find contact information on the written confirmation receipt of your delayed baggage report that you receive at the baggage tracing counter. This information is also attached to your confirmation email when you report delayed bag online. However, please note that our Service Center and Social Media Management cannot assist in answering questions about the status of your baggage since they have the same information as indicated on the ​​Baggage status page. We will get in touch with you as soon as we have any updates about your delayed bag. Your Bluetooth tracker (e.g. AirTag or SmartTag) can indicate the location of your baggage, but it is not linked to any airline systems. Bluetooth trackers do not currently facilitate the search for delayed bags. Once your delayed bag has arrived at the destination airport, internal processes and customs clearance will still require some time before it can be delivered to you or until it is ready for collection, depending on the option you have chosen. Please do not come to the airport before we have notified you accordingly, as your baggage might be in an area that cannot be accessed and therefore cannot yet be delivered to you. Once your delayed bag has arrived at the destination airport, additional internal processes and customs clearance will still require some time before it can be delivered to you or is ready for collection. Depending on the option you have chosen, you will receive an email from us when your baggage is ready for collection or has been handed over to a courier service for delivery. The courier service will contact you as soon as possible to set up a delivery appointment and will deliver your baggage to the delivery address you have provided. If you need to change your delivery address after submitting the initial delayed baggage report, you can do so on the ​​Baggage status page. Please note that you can only change your address before we have commissioned a courier service to deliver your baggage to you.

My bag has been missing for 6 days. What can I do?

{ "text": ["Describe your bag and it's content in detail so that we can start a search."], "answer_start": [2255] }

baggage

If you cannot report your delayed bag online or if you encounter technical problems, please contact the local baggage tracing office in the airport arrival hall. Check the contact details on the website of your destination airport and visit the office in person. Yes. If you are missing several bags, please include all of them on one delayed baggage report by adding the additional bags with baggage tag numbers and baggage descriptions in the online service. Up to ten items can generally be reported in one delayed baggage report. After you report your bag as delayed, we will search for it in the global baggage tracing system. The information you have provided will help us to match your bag and forward it to you as quickly as possible. This is why we also ask you to provide further information about your bag in the form of a contents list, usually if your bag has not been found after five days. You can follow the progress in tracing your bag online using your reference number (PIR no., e.g. VIEOS12345). You can also amend your details here if the delivery address or your contact details are incorrect or have changed. If you are unable to get the information you require using the link provided or cannot amend your details, you will find a contact telephone number on the written confirmation receipt of your delayed baggage report that you receive at the baggage tracing counter or as an attachment to the confirmation email sent when you report delayed bag online. At certain times of the year, such as during the peak travel season, there may be delays with delivery. However, we will make every effort to ensure speedy processing and ask for your understanding. You can always find the latest status of your delayed baggage report on the ​Baggage status page. You will also receive notifications from us as soon as the status of your report changes, or if we require further information from you. We require your consent to send you status updates about your delayed bag. You can give your consent when you first report your delayed bag (at the baggage tracing counter or online). You can also give your consent later via the ​Baggage status page. In the rare case that your bag cannot be found within five days of reporting the delay, we will require a full description of your bag and its contents so we can launch a detailed search. The information you provide will help us find your bag among the bags that have not yet been identified and we can forward it to you as quickly as possible. Please complete the list of contents on our baggage status page to do so. You will be able to access this automatically five days after reporting your delayed bag. You will be notified via email if the carriage of your bag has been planned for a specific flight. Your bag may be carried on a different flight from initially expected due to timing, weight limitations of the aircraft and restrictions on the amount of delayed baggage allowed to certain destinations. If that is the case, the carriage of the baggage will be rescheduled onto a new flight and you will receive a corresponding notification by email. You can always find the latest flight information on the ​Baggage status page. Once your delayed bag has arrived at the destination airport, internal processes and customs clearance will still require some time before we can either commission a courier service to deliver your delayed bag to you, or let you know via email when it is ready for collection. If you have already been notified that your bag has been handed over to a courier service, the courier will contact you to arrange a delivery date. This might also take some time due to the number of bags to be delivered or the time of day. Please do not come to the airport until we have notified you accordingly. If you are unable to get the information you require on the ​​Baggage status page, or cannot amend your details, you will find contact information on the written confirmation receipt of your delayed baggage report that you receive at the baggage tracing counter. This information is also attached to your confirmation email when you report delayed bag online. However, please note that our Service Center and Social Media Management cannot assist in answering questions about the status of your baggage since they have the same information as indicated on the ​​Baggage status page. We will get in touch with you as soon as we have any updates about your delayed bag. Your Bluetooth tracker (e.g. AirTag or SmartTag) can indicate the location of your baggage, but it is not linked to any airline systems. Bluetooth trackers do not currently facilitate the search for delayed bags. Once your delayed bag has arrived at the destination airport, internal processes and customs clearance will still require some time before it can be delivered to you or until it is ready for collection, depending on the option you have chosen. Please do not come to the airport before we have notified you accordingly, as your baggage might be in an area that cannot be accessed and therefore cannot yet be delivered to you. Once your delayed bag has arrived at the destination airport, additional internal processes and customs clearance will still require some time before it can be delivered to you or is ready for collection. Depending on the option you have chosen, you will receive an email from us when your baggage is ready for collection or has been handed over to a courier service for delivery. The courier service will contact you as soon as possible to set up a delivery appointment and will deliver your baggage to the delivery address you have provided. If you need to change your delivery address after submitting the initial delayed baggage report, you can do so on the ​​Baggage status page. Please note that you can only change your address before we have commissioned a courier service to deliver your baggage to you.

7 bags are missing. Can I report them all at once?

{ "text": ["Yes, include all of them in the delayed baggage report. Additional bags can be added there."], "answer_start": [263] }

baggage

If you cannot report your delayed bag online or if you encounter technical problems, please contact the local baggage tracing office in the airport arrival hall. Check the contact details on the website of your destination airport and visit the office in person. Yes. If you are missing several bags, please include all of them on one delayed baggage report by adding the additional bags with baggage tag numbers and baggage descriptions in the online service. Up to ten items can generally be reported in one delayed baggage report. After you report your bag as delayed, we will search for it in the global baggage tracing system. The information you have provided will help us to match your bag and forward it to you as quickly as possible. This is why we also ask you to provide further information about your bag in the form of a contents list, usually if your bag has not been found after five days. You can follow the progress in tracing your bag online using your reference number (PIR no., e.g. VIEOS12345). You can also amend your details here if the delivery address or your contact details are incorrect or have changed. If you are unable to get the information you require using the link provided or cannot amend your details, you will find a contact telephone number on the written confirmation receipt of your delayed baggage report that you receive at the baggage tracing counter or as an attachment to the confirmation email sent when you report delayed bag online. At certain times of the year, such as during the peak travel season, there may be delays with delivery. However, we will make every effort to ensure speedy processing and ask for your understanding. You can always find the latest status of your delayed baggage report on the ​Baggage status page. You will also receive notifications from us as soon as the status of your report changes, or if we require further information from you. We require your consent to send you status updates about your delayed bag. You can give your consent when you first report your delayed bag (at the baggage tracing counter or online). You can also give your consent later via the ​Baggage status page. In the rare case that your bag cannot be found within five days of reporting the delay, we will require a full description of your bag and its contents so we can launch a detailed search. The information you provide will help us find your bag among the bags that have not yet been identified and we can forward it to you as quickly as possible. Please complete the list of contents on our baggage status page to do so. You will be able to access this automatically five days after reporting your delayed bag. You will be notified via email if the carriage of your bag has been planned for a specific flight. Your bag may be carried on a different flight from initially expected due to timing, weight limitations of the aircraft and restrictions on the amount of delayed baggage allowed to certain destinations. If that is the case, the carriage of the baggage will be rescheduled onto a new flight and you will receive a corresponding notification by email. You can always find the latest flight information on the ​Baggage status page. Once your delayed bag has arrived at the destination airport, internal processes and customs clearance will still require some time before we can either commission a courier service to deliver your delayed bag to you, or let you know via email when it is ready for collection. If you have already been notified that your bag has been handed over to a courier service, the courier will contact you to arrange a delivery date. This might also take some time due to the number of bags to be delivered or the time of day. Please do not come to the airport until we have notified you accordingly. If you are unable to get the information you require on the ​​Baggage status page, or cannot amend your details, you will find contact information on the written confirmation receipt of your delayed baggage report that you receive at the baggage tracing counter. This information is also attached to your confirmation email when you report delayed bag online. However, please note that our Service Center and Social Media Management cannot assist in answering questions about the status of your baggage since they have the same information as indicated on the ​​Baggage status page. We will get in touch with you as soon as we have any updates about your delayed bag. Your Bluetooth tracker (e.g. AirTag or SmartTag) can indicate the location of your baggage, but it is not linked to any airline systems. Bluetooth trackers do not currently facilitate the search for delayed bags. Once your delayed bag has arrived at the destination airport, internal processes and customs clearance will still require some time before it can be delivered to you or until it is ready for collection, depending on the option you have chosen. Please do not come to the airport before we have notified you accordingly, as your baggage might be in an area that cannot be accessed and therefore cannot yet be delivered to you. Once your delayed bag has arrived at the destination airport, additional internal processes and customs clearance will still require some time before it can be delivered to you or is ready for collection. Depending on the option you have chosen, you will receive an email from us when your baggage is ready for collection or has been handed over to a courier service for delivery. The courier service will contact you as soon as possible to set up a delivery appointment and will deliver your baggage to the delivery address you have provided. If you need to change your delivery address after submitting the initial delayed baggage report, you can do so on the ​​Baggage status page. Please note that you can only change your address before we have commissioned a courier service to deliver your baggage to you.

I want my missing bag delivered by courier on Monday.

{ "text": ["If you have already been notified, wait for the courier to contact you."], "answer_start": [3481] }

baggage

If you cannot report your delayed bag online or if you encounter technical problems, please contact the local baggage tracing office in the airport arrival hall. Check the contact details on the website of your destination airport and visit the office in person. Yes. If you are missing several bags, please include all of them on one delayed baggage report by adding the additional bags with baggage tag numbers and baggage descriptions in the online service. Up to ten items can generally be reported in one delayed baggage report. After you report your bag as delayed, we will search for it in the global baggage tracing system. The information you have provided will help us to match your bag and forward it to you as quickly as possible. This is why we also ask you to provide further information about your bag in the form of a contents list, usually if your bag has not been found after five days. You can follow the progress in tracing your bag online using your reference number (PIR no., e.g. VIEOS12345). You can also amend your details here if the delivery address or your contact details are incorrect or have changed. If you are unable to get the information you require using the link provided or cannot amend your details, you will find a contact telephone number on the written confirmation receipt of your delayed baggage report that you receive at the baggage tracing counter or as an attachment to the confirmation email sent when you report delayed bag online. At certain times of the year, such as during the peak travel season, there may be delays with delivery. However, we will make every effort to ensure speedy processing and ask for your understanding. You can always find the latest status of your delayed baggage report on the ​Baggage status page. You will also receive notifications from us as soon as the status of your report changes, or if we require further information from you. We require your consent to send you status updates about your delayed bag. You can give your consent when you first report your delayed bag (at the baggage tracing counter or online). You can also give your consent later via the ​Baggage status page. In the rare case that your bag cannot be found within five days of reporting the delay, we will require a full description of your bag and its contents so we can launch a detailed search. The information you provide will help us find your bag among the bags that have not yet been identified and we can forward it to you as quickly as possible. Please complete the list of contents on our baggage status page to do so. You will be able to access this automatically five days after reporting your delayed bag. You will be notified via email if the carriage of your bag has been planned for a specific flight. Your bag may be carried on a different flight from initially expected due to timing, weight limitations of the aircraft and restrictions on the amount of delayed baggage allowed to certain destinations. If that is the case, the carriage of the baggage will be rescheduled onto a new flight and you will receive a corresponding notification by email. You can always find the latest flight information on the ​Baggage status page. Once your delayed bag has arrived at the destination airport, internal processes and customs clearance will still require some time before we can either commission a courier service to deliver your delayed bag to you, or let you know via email when it is ready for collection. If you have already been notified that your bag has been handed over to a courier service, the courier will contact you to arrange a delivery date. This might also take some time due to the number of bags to be delivered or the time of day. Please do not come to the airport until we have notified you accordingly. If you are unable to get the information you require on the ​​Baggage status page, or cannot amend your details, you will find contact information on the written confirmation receipt of your delayed baggage report that you receive at the baggage tracing counter. This information is also attached to your confirmation email when you report delayed bag online. However, please note that our Service Center and Social Media Management cannot assist in answering questions about the status of your baggage since they have the same information as indicated on the ​​Baggage status page. We will get in touch with you as soon as we have any updates about your delayed bag. Your Bluetooth tracker (e.g. AirTag or SmartTag) can indicate the location of your baggage, but it is not linked to any airline systems. Bluetooth trackers do not currently facilitate the search for delayed bags. Once your delayed bag has arrived at the destination airport, internal processes and customs clearance will still require some time before it can be delivered to you or until it is ready for collection, depending on the option you have chosen. Please do not come to the airport before we have notified you accordingly, as your baggage might be in an area that cannot be accessed and therefore cannot yet be delivered to you. Once your delayed bag has arrived at the destination airport, additional internal processes and customs clearance will still require some time before it can be delivered to you or is ready for collection. Depending on the option you have chosen, you will receive an email from us when your baggage is ready for collection or has been handed over to a courier service for delivery. The courier service will contact you as soon as possible to set up a delivery appointment and will deliver your baggage to the delivery address you have provided. If you need to change your delivery address after submitting the initial delayed baggage report, you can do so on the ​​Baggage status page. Please note that you can only change your address before we have commissioned a courier service to deliver your baggage to you.

What is the current status of my delayed suitcase?

{ "text": ["In the baggage status"], "answer_start": [1681] }

baggage

If you cannot report your delayed bag online or if you encounter technical problems, please contact the local baggage tracing office in the airport arrival hall. Check the contact details on the website of your destination airport and visit the office in person. Yes. If you are missing several bags, please include all of them on one delayed baggage report by adding the additional bags with baggage tag numbers and baggage descriptions in the online service. Up to ten items can generally be reported in one delayed baggage report. After you report your bag as delayed, we will search for it in the global baggage tracing system. The information you have provided will help us to match your bag and forward it to you as quickly as possible. This is why we also ask you to provide further information about your bag in the form of a contents list, usually if your bag has not been found after five days. You can follow the progress in tracing your bag online using your reference number (PIR no., e.g. VIEOS12345). You can also amend your details here if the delivery address or your contact details are incorrect or have changed. If you are unable to get the information you require using the link provided or cannot amend your details, you will find a contact telephone number on the written confirmation receipt of your delayed baggage report that you receive at the baggage tracing counter or as an attachment to the confirmation email sent when you report delayed bag online. At certain times of the year, such as during the peak travel season, there may be delays with delivery. However, we will make every effort to ensure speedy processing and ask for your understanding. You can always find the latest status of your delayed baggage report on the ​Baggage status page. You will also receive notifications from us as soon as the status of your report changes, or if we require further information from you. We require your consent to send you status updates about your delayed bag. You can give your consent when you first report your delayed bag (at the baggage tracing counter or online). You can also give your consent later via the ​Baggage status page. In the rare case that your bag cannot be found within five days of reporting the delay, we will require a full description of your bag and its contents so we can launch a detailed search. The information you provide will help us find your bag among the bags that have not yet been identified and we can forward it to you as quickly as possible. Please complete the list of contents on our baggage status page to do so. You will be able to access this automatically five days after reporting your delayed bag. You will be notified via email if the carriage of your bag has been planned for a specific flight. Your bag may be carried on a different flight from initially expected due to timing, weight limitations of the aircraft and restrictions on the amount of delayed baggage allowed to certain destinations. If that is the case, the carriage of the baggage will be rescheduled onto a new flight and you will receive a corresponding notification by email. You can always find the latest flight information on the ​Baggage status page. Once your delayed bag has arrived at the destination airport, internal processes and customs clearance will still require some time before we can either commission a courier service to deliver your delayed bag to you, or let you know via email when it is ready for collection. If you have already been notified that your bag has been handed over to a courier service, the courier will contact you to arrange a delivery date. This might also take some time due to the number of bags to be delivered or the time of day. Please do not come to the airport until we have notified you accordingly. If you are unable to get the information you require on the ​​Baggage status page, or cannot amend your details, you will find contact information on the written confirmation receipt of your delayed baggage report that you receive at the baggage tracing counter. This information is also attached to your confirmation email when you report delayed bag online. However, please note that our Service Center and Social Media Management cannot assist in answering questions about the status of your baggage since they have the same information as indicated on the ​​Baggage status page. We will get in touch with you as soon as we have any updates about your delayed bag. Your Bluetooth tracker (e.g. AirTag or SmartTag) can indicate the location of your baggage, but it is not linked to any airline systems. Bluetooth trackers do not currently facilitate the search for delayed bags. Once your delayed bag has arrived at the destination airport, internal processes and customs clearance will still require some time before it can be delivered to you or until it is ready for collection, depending on the option you have chosen. Please do not come to the airport before we have notified you accordingly, as your baggage might be in an area that cannot be accessed and therefore cannot yet be delivered to you. Once your delayed bag has arrived at the destination airport, additional internal processes and customs clearance will still require some time before it can be delivered to you or is ready for collection. Depending on the option you have chosen, you will receive an email from us when your baggage is ready for collection or has been handed over to a courier service for delivery. The courier service will contact you as soon as possible to set up a delivery appointment and will deliver your baggage to the delivery address you have provided. If you need to change your delivery address after submitting the initial delayed baggage report, you can do so on the ​​Baggage status page. Please note that you can only change your address before we have commissioned a courier service to deliver your baggage to you.

I need to change my address for my missing bag.

{ "text": ["Change it in the baggage status"], "answer_start": [5743] }

eco/green

SAF is the generic term for all aviation fuels produced without the use of fossil raw materials like petroleum or natural gas. Various manufacturing processes exist and different source materials can be used as energy carriers. Current SAF generation, which, when compared to conventional jet fuel, generates around 80 percent less CO2, is primarily produced from biogenic residues such as used cooking oils. SAF is mixed with fossil jet fuel before being transported to the airport. SAF plays a crucial role in reaching the goal of carbon-neutral aviation by 2050. Austrian Airlines and the Lufthansa Group have been involved in researching SAF for many years, and are driving the introduction of the next generation of more sustainable aviation fuels. Here, particular attention is being paid to the ground breaking Power-to-Liquid (PtL) and Sun-to-Liquid (StL) technologies that use renewably generated electricity or solar thermal heat as energy carriers. The SAF currently used by the Lufthansa Group is produced using the HEFA process (Hydroprocessed Esters & Fatty Acids) from biogenic residues like used cooking oils. The Lufthansa Group excludes the use of palm oil based raw materials for the production of SAF. The SAF used meets the standards of the European Union’s Renewable Energy Directive II (RED II). The Lufthansa Group gets SAF from established suppliers in Europe, such as Neste or OMV. SAF is purchased by the Lufthansa Group Fuel Department, mixed with fossil jet fuel by suppliers, and then transported to Lufthansa Group Hubs like Brussels Airport or Frankfurt, among others. According to fuel specifications the maximum mixing ratio allowed of SAF with conventional jet fuel is currently 50%. When burning SAF and fossil jet fuel identical amounts of CO2 are produced. But the use of SAF creates a CO2 cycle: Biogenic residues (e.g. used crude cooking oil) that has previously extracted CO2 from the atmosphere is used for production. This way, SAF generates around 80 percent fewer CO2 emissions compared to fossil fuels over the entire life cycle. The production and delivery processes still generate around 20% of the CO2. To totally neutralise CO2 emissions of an individual flight a correspondingly higher proportion of SAF has to be added into the flight operation. Yes, Lufthansa Group passengers can already balance the CO2 emissions of their individual flight with the use of SAF. This option can be selected directly and paid together when booking the flight ticket. In addition to this passengers can also choose the “Green Fares”, a tariff that includes the offset of individual flight related emissions by a split of 20% emissions reduction by the use of SAF and 80% emissions offset by the contribution to high-quality climate projects. We calculate the extra-charge you would need to pay to upgrade from fossil jet fuel to SAF for your flight. An example: For a flight from Brussels to Copenhagen approx. 94 kg CO2 per person are emitted, depending on booking class and aircraft type. You can either compensate this amount through supporting climate projects or reduce this by using SAF. When using SAF, you only pay the difference between the regular kerosene price and the SAF price. We will guarantee that the purchased SAF is put into circulation within the next six months. No, there is no direct SAF fuelling of individual flights. SAF is purchased by the Lufthansa Group Fuel Department, mixed with fossil jet fuel by suppliers, and then transported for use to various airports, such as Frankfurt or for example Vienna Airport and brought into operations within 6 months after purchase. The global availability of SAF is very low. Currently only around 0.1 percent of fuel needed worldwide is of non-fossil origin. At present, this is not sufficient to utilise in large quantities for flight operations. The price of SAF is dependent on the technology and how oil prices progress. Currently, the market price for existing SAF made from biogenic residues is three to five times the price of fossil jet fuel. Next-generation SAF is up to ten times more expensive than fossil jet fuel right now. The Lufthansa Group is involved in numerous projects to make more sustainable aviation fuels available as soon as possible in large quantities. The more industrialised production becomes the more prices drop. Electricity-based fuels, so-called Power-to-Liquid fuels (PtL) or “eFuels”, are also included in the sustainable aviation fuels category. This next generation of SAF involves synthetic crude oil being created from renewably generated electricity, water and CO₂ (from the atmosphere) that can then be processed into jet fuel. PtL aviation fuels are currently still in development towards industrial production, but are considered an important step towards carbon-neutral flying in the long term. Sun-to-Liquid (StL) technology involves creating a synthetic gas from high temperature solar heat, water and CO2 (from the atmosphere), from which liquid fuel like jet fuel can be produced in a standardised industrial process. A StL fuel like this closes the CO2 cycle as, when combusting, it only releases as much CO2 as was used for its production beforehand. The Lufthansa Group is driving the development of these technologies and is cooperating with the Swiss solar fuel pioneer Synhelion.

What does SAF mean?

{ "text": ["SAF are fuels without fossil raw materials"], "answer_start": [11] }

eco/green

SAF is the generic term for all aviation fuels produced without the use of fossil raw materials like petroleum or natural gas. Various manufacturing processes exist and different source materials can be used as energy carriers. Current SAF generation, which, when compared to conventional jet fuel, generates around 80 percent less CO2, is primarily produced from biogenic residues such as used cooking oils. SAF is mixed with fossil jet fuel before being transported to the airport. SAF plays a crucial role in reaching the goal of carbon-neutral aviation by 2050. Austrian Airlines and the Lufthansa Group have been involved in researching SAF for many years, and are driving the introduction of the next generation of more sustainable aviation fuels. Here, particular attention is being paid to the ground breaking Power-to-Liquid (PtL) and Sun-to-Liquid (StL) technologies that use renewably generated electricity or solar thermal heat as energy carriers. The SAF currently used by the Lufthansa Group is produced using the HEFA process (Hydroprocessed Esters & Fatty Acids) from biogenic residues like used cooking oils. The Lufthansa Group excludes the use of palm oil based raw materials for the production of SAF. The SAF used meets the standards of the European Union’s Renewable Energy Directive II (RED II). The Lufthansa Group gets SAF from established suppliers in Europe, such as Neste or OMV. SAF is purchased by the Lufthansa Group Fuel Department, mixed with fossil jet fuel by suppliers, and then transported to Lufthansa Group Hubs like Brussels Airport or Frankfurt, among others. According to fuel specifications the maximum mixing ratio allowed of SAF with conventional jet fuel is currently 50%. When burning SAF and fossil jet fuel identical amounts of CO2 are produced. But the use of SAF creates a CO2 cycle: Biogenic residues (e.g. used crude cooking oil) that has previously extracted CO2 from the atmosphere is used for production. This way, SAF generates around 80 percent fewer CO2 emissions compared to fossil fuels over the entire life cycle. The production and delivery processes still generate around 20% of the CO2. To totally neutralise CO2 emissions of an individual flight a correspondingly higher proportion of SAF has to be added into the flight operation. Yes, Lufthansa Group passengers can already balance the CO2 emissions of their individual flight with the use of SAF. This option can be selected directly and paid together when booking the flight ticket. In addition to this passengers can also choose the “Green Fares”, a tariff that includes the offset of individual flight related emissions by a split of 20% emissions reduction by the use of SAF and 80% emissions offset by the contribution to high-quality climate projects. We calculate the extra-charge you would need to pay to upgrade from fossil jet fuel to SAF for your flight. An example: For a flight from Brussels to Copenhagen approx. 94 kg CO2 per person are emitted, depending on booking class and aircraft type. You can either compensate this amount through supporting climate projects or reduce this by using SAF. When using SAF, you only pay the difference between the regular kerosene price and the SAF price. We will guarantee that the purchased SAF is put into circulation within the next six months. No, there is no direct SAF fuelling of individual flights. SAF is purchased by the Lufthansa Group Fuel Department, mixed with fossil jet fuel by suppliers, and then transported for use to various airports, such as Frankfurt or for example Vienna Airport and brought into operations within 6 months after purchase. The global availability of SAF is very low. Currently only around 0.1 percent of fuel needed worldwide is of non-fossil origin. At present, this is not sufficient to utilise in large quantities for flight operations. The price of SAF is dependent on the technology and how oil prices progress. Currently, the market price for existing SAF made from biogenic residues is three to five times the price of fossil jet fuel. Next-generation SAF is up to ten times more expensive than fossil jet fuel right now. The Lufthansa Group is involved in numerous projects to make more sustainable aviation fuels available as soon as possible in large quantities. The more industrialised production becomes the more prices drop. Electricity-based fuels, so-called Power-to-Liquid fuels (PtL) or “eFuels”, are also included in the sustainable aviation fuels category. This next generation of SAF involves synthetic crude oil being created from renewably generated electricity, water and CO₂ (from the atmosphere) that can then be processed into jet fuel. PtL aviation fuels are currently still in development towards industrial production, but are considered an important step towards carbon-neutral flying in the long term. Sun-to-Liquid (StL) technology involves creating a synthetic gas from high temperature solar heat, water and CO2 (from the atmosphere), from which liquid fuel like jet fuel can be produced in a standardised industrial process. A StL fuel like this closes the CO2 cycle as, when combusting, it only releases as much CO2 as was used for its production beforehand. The Lufthansa Group is driving the development of these technologies and is cooperating with the Swiss solar fuel pioneer Synhelion.

Where is SAF bought?

{ "text": ["established suppliers in Europe, such as Neste or OMV"], "answer_start": [1353] }

eco/green

SAF is the generic term for all aviation fuels produced without the use of fossil raw materials like petroleum or natural gas. Various manufacturing processes exist and different source materials can be used as energy carriers. Current SAF generation, which, when compared to conventional jet fuel, generates around 80 percent less CO2, is primarily produced from biogenic residues such as used cooking oils. SAF is mixed with fossil jet fuel before being transported to the airport. SAF plays a crucial role in reaching the goal of carbon-neutral aviation by 2050. Austrian Airlines and the Lufthansa Group have been involved in researching SAF for many years, and are driving the introduction of the next generation of more sustainable aviation fuels. Here, particular attention is being paid to the ground breaking Power-to-Liquid (PtL) and Sun-to-Liquid (StL) technologies that use renewably generated electricity or solar thermal heat as energy carriers. The SAF currently used by the Lufthansa Group is produced using the HEFA process (Hydroprocessed Esters & Fatty Acids) from biogenic residues like used cooking oils. The Lufthansa Group excludes the use of palm oil based raw materials for the production of SAF. The SAF used meets the standards of the European Union’s Renewable Energy Directive II (RED II). The Lufthansa Group gets SAF from established suppliers in Europe, such as Neste or OMV. SAF is purchased by the Lufthansa Group Fuel Department, mixed with fossil jet fuel by suppliers, and then transported to Lufthansa Group Hubs like Brussels Airport or Frankfurt, among others. According to fuel specifications the maximum mixing ratio allowed of SAF with conventional jet fuel is currently 50%. When burning SAF and fossil jet fuel identical amounts of CO2 are produced. But the use of SAF creates a CO2 cycle: Biogenic residues (e.g. used crude cooking oil) that has previously extracted CO2 from the atmosphere is used for production. This way, SAF generates around 80 percent fewer CO2 emissions compared to fossil fuels over the entire life cycle. The production and delivery processes still generate around 20% of the CO2. To totally neutralise CO2 emissions of an individual flight a correspondingly higher proportion of SAF has to be added into the flight operation. Yes, Lufthansa Group passengers can already balance the CO2 emissions of their individual flight with the use of SAF. This option can be selected directly and paid together when booking the flight ticket. In addition to this passengers can also choose the “Green Fares”, a tariff that includes the offset of individual flight related emissions by a split of 20% emissions reduction by the use of SAF and 80% emissions offset by the contribution to high-quality climate projects. We calculate the extra-charge you would need to pay to upgrade from fossil jet fuel to SAF for your flight. An example: For a flight from Brussels to Copenhagen approx. 94 kg CO2 per person are emitted, depending on booking class and aircraft type. You can either compensate this amount through supporting climate projects or reduce this by using SAF. When using SAF, you only pay the difference between the regular kerosene price and the SAF price. We will guarantee that the purchased SAF is put into circulation within the next six months. No, there is no direct SAF fuelling of individual flights. SAF is purchased by the Lufthansa Group Fuel Department, mixed with fossil jet fuel by suppliers, and then transported for use to various airports, such as Frankfurt or for example Vienna Airport and brought into operations within 6 months after purchase. The global availability of SAF is very low. Currently only around 0.1 percent of fuel needed worldwide is of non-fossil origin. At present, this is not sufficient to utilise in large quantities for flight operations. The price of SAF is dependent on the technology and how oil prices progress. Currently, the market price for existing SAF made from biogenic residues is three to five times the price of fossil jet fuel. Next-generation SAF is up to ten times more expensive than fossil jet fuel right now. The Lufthansa Group is involved in numerous projects to make more sustainable aviation fuels available as soon as possible in large quantities. The more industrialised production becomes the more prices drop. Electricity-based fuels, so-called Power-to-Liquid fuels (PtL) or “eFuels”, are also included in the sustainable aviation fuels category. This next generation of SAF involves synthetic crude oil being created from renewably generated electricity, water and CO₂ (from the atmosphere) that can then be processed into jet fuel. PtL aviation fuels are currently still in development towards industrial production, but are considered an important step towards carbon-neutral flying in the long term. Sun-to-Liquid (StL) technology involves creating a synthetic gas from high temperature solar heat, water and CO2 (from the atmosphere), from which liquid fuel like jet fuel can be produced in a standardised industrial process. A StL fuel like this closes the CO2 cycle as, when combusting, it only releases as much CO2 as was used for its production beforehand. The Lufthansa Group is driving the development of these technologies and is cooperating with the Swiss solar fuel pioneer Synhelion.

What is StL?

{ "text": ["creating gas from sun (sun to liquid)"], "answer_start": [4845] }

upgrades

No, as an Economy Light customer you will receive the same Economy service onboard. The fares differ in terms of free baggage allowance and conditions for seat reservations, rebookings and refunds, but not in terms of service on board. Boeing 777: 3-4-3 ABC - DEFG - HJK, Boeing 767 2-3-2 AC - DEG - HK In Premium Economy Class you travel in a more comfortable seat than in Economy Class, are served a three or four course menu and can check in two bags. Yes, the Premium Economy Class is separated on board from both Business as well as Economy Class by floor-to-ceiling partitions. In Premium Economy Class we will serve you a welcome drink followed by a three or four course menu with a selection of three main courses. Depending on the time of day, you will be served breakfast or a snack before landing. Yes, passengers with Senator and HON Circle Status can even take a third bag up to 23 kg with them. An upgrade can be purchased at any time after the ticket has been issued until the check-in deadline, subject to availability. Yes, you can also choose a higher travel class later and book an upgrade. You have various options available to you, depending on when you decide to upgrade. Yes. No, an upgrade can only be purchased after the ticket has been issued. No. The Austrian Airlines online check-in window opens 47 hours before departure. Passengers will receive an offer to upgrade subject to availability. In this case, the ticket is not updated, so the terms and conditions of the travel class originally booked continue to apply The fare terms and conditions of the ticket you originally booked (rebooking, refunds and baggage allowances) remain unchanged. When you upgrade, you receive status and award miles based on the value of the upgrade. Miles & More award tickets are excluded from Austrian Airlines fixed price upgrades. By placing a bid, passengers state how much they wish to pay for an upgrade. The amount of the individual bid is set online using a sliding scale. Afterwards, the bid can still be increased, reduced or cancelled. All bids for the flight in question will be examined and selected 60 hours before departure. Passengers will be informed whether their bid has been accepted or not. In order to take part in the bidding, the ticket must be issued for an Austrian flight and on an Austrian document no later than three days before departure. In order to bid for Bid Upgrade you need a valid Austrian air ticket (ticket number beginning with 257) that has already been issued for a scheduled flight operated by Austrian. You can submit your bid in EUR, GBP or USD up to 60 hours before departure. The following exceptions apply: passengers travelling with children under the age of two, passengers who booked their flight as part of a group of more than nine people, unconfirmed flight bookings, and passengers with pets (in the passenger cabin or in the baggage hold) or extra seats (for more comfort, for medical reasons or for carry-on baggage, such as musical instruments). Austrian offers Bid Upgrade on all scheduled flights. For legal reasons, all flights to and from Japan are excluded. Placing a bid is free of charge. Your card will be charged in the amount of your offer only if you receive the upgrade. Please note: your data will be required in advance when your offer is submitted in order to carry out the usual tests. No. All the flights in your reservation that are suitable for Bid Upgrade will be displayed. You decide which flights you would like to bid for. No. All terms and conditions maintain their original validity. You can also place your bid for Premium Economy Class with Bid Upgrade. In addition to the existing option of a direct upgrade from Economy Class to Business Class, you can also bid for an upgrade from Economy Class to Premium Economy Class, as well as from Premium Economy Class to Business Class. The fare terms and conditions of the original ticket remain valid after your bid for an upgrade has been accepted. This also applies to ​baggage regulations. You can book one additional bag at the Austrian Airlines web check-in from 47 hours before departure. Bid Upgrade takes all passengers in the same booking into account. As long as you are not registered together under a single booking number, you can place your own individual bid. You can cancel or amend your bid or your resubmitted bid up to 60 hours before departure. As a general rule, when you rebook, the terms and conditions of an upgrade to Business Class remain the same as the terms and conditions of the originally booked Economy fare. For example, a “Light” fare, for which an upgrade to Business Class has been purchased, is neither rebookable nor refundable. Once your bid has been accepted, the upgrade amount charged is not refundable. Your upgrade remains valid at the same amount in the event of a rebooking to another Austrian flight. Otherwise, we will refund you your money.

I bought my ticket with Miles & More. How do I upgrade?

{ "text": ["Miles & More tickets are excluded from fixed price upgrades"], "answer_start": [1762] }

upgrades

No, as an Economy Light customer you will receive the same Economy service onboard. The fares differ in terms of free baggage allowance and conditions for seat reservations, rebookings and refunds, but not in terms of service on board. Boeing 777: 3-4-3 ABC - DEFG - HJK, Boeing 767 2-3-2 AC - DEG - HK In Premium Economy Class you travel in a more comfortable seat than in Economy Class, are served a three or four course menu and can check in two bags. Yes, the Premium Economy Class is separated on board from both Business as well as Economy Class by floor-to-ceiling partitions. In Premium Economy Class we will serve you a welcome drink followed by a three or four course menu with a selection of three main courses. Depending on the time of day, you will be served breakfast or a snack before landing. Yes, passengers with Senator and HON Circle Status can even take a third bag up to 23 kg with them. An upgrade can be purchased at any time after the ticket has been issued until the check-in deadline, subject to availability. Yes, you can also choose a higher travel class later and book an upgrade. You have various options available to you, depending on when you decide to upgrade. Yes. No, an upgrade can only be purchased after the ticket has been issued. No. The Austrian Airlines online check-in window opens 47 hours before departure. Passengers will receive an offer to upgrade subject to availability. In this case, the ticket is not updated, so the terms and conditions of the travel class originally booked continue to apply The fare terms and conditions of the ticket you originally booked (rebooking, refunds and baggage allowances) remain unchanged. When you upgrade, you receive status and award miles based on the value of the upgrade. Miles & More award tickets are excluded from Austrian Airlines fixed price upgrades. By placing a bid, passengers state how much they wish to pay for an upgrade. The amount of the individual bid is set online using a sliding scale. Afterwards, the bid can still be increased, reduced or cancelled. All bids for the flight in question will be examined and selected 60 hours before departure. Passengers will be informed whether their bid has been accepted or not. In order to take part in the bidding, the ticket must be issued for an Austrian flight and on an Austrian document no later than three days before departure. In order to bid for Bid Upgrade you need a valid Austrian air ticket (ticket number beginning with 257) that has already been issued for a scheduled flight operated by Austrian. You can submit your bid in EUR, GBP or USD up to 60 hours before departure. The following exceptions apply: passengers travelling with children under the age of two, passengers who booked their flight as part of a group of more than nine people, unconfirmed flight bookings, and passengers with pets (in the passenger cabin or in the baggage hold) or extra seats (for more comfort, for medical reasons or for carry-on baggage, such as musical instruments). Austrian offers Bid Upgrade on all scheduled flights. For legal reasons, all flights to and from Japan are excluded. Placing a bid is free of charge. Your card will be charged in the amount of your offer only if you receive the upgrade. Please note: your data will be required in advance when your offer is submitted in order to carry out the usual tests. No. All the flights in your reservation that are suitable for Bid Upgrade will be displayed. You decide which flights you would like to bid for. No. All terms and conditions maintain their original validity. You can also place your bid for Premium Economy Class with Bid Upgrade. In addition to the existing option of a direct upgrade from Economy Class to Business Class, you can also bid for an upgrade from Economy Class to Premium Economy Class, as well as from Premium Economy Class to Business Class. The fare terms and conditions of the original ticket remain valid after your bid for an upgrade has been accepted. This also applies to ​baggage regulations. You can book one additional bag at the Austrian Airlines web check-in from 47 hours before departure. Bid Upgrade takes all passengers in the same booking into account. As long as you are not registered together under a single booking number, you can place your own individual bid. You can cancel or amend your bid or your resubmitted bid up to 60 hours before departure. As a general rule, when you rebook, the terms and conditions of an upgrade to Business Class remain the same as the terms and conditions of the originally booked Economy fare. For example, a “Light” fare, for which an upgrade to Business Class has been purchased, is neither rebookable nor refundable. Once your bid has been accepted, the upgrade amount charged is not refundable. Your upgrade remains valid at the same amount in the event of a rebooking to another Austrian flight. Otherwise, we will refund you your money.

What are bid upgrades?

{ "text": ["Customers can bid for an upgarde"], "answer_start": [1527] }

upgrades

No, as an Economy Light customer you will receive the same Economy service onboard. The fares differ in terms of free baggage allowance and conditions for seat reservations, rebookings and refunds, but not in terms of service on board. Boeing 777: 3-4-3 ABC - DEFG - HJK, Boeing 767 2-3-2 AC - DEG - HK In Premium Economy Class you travel in a more comfortable seat than in Economy Class, are served a three or four course menu and can check in two bags. Yes, the Premium Economy Class is separated on board from both Business as well as Economy Class by floor-to-ceiling partitions. In Premium Economy Class we will serve you a welcome drink followed by a three or four course menu with a selection of three main courses. Depending on the time of day, you will be served breakfast or a snack before landing. Yes, passengers with Senator and HON Circle Status can even take a third bag up to 23 kg with them. An upgrade can be purchased at any time after the ticket has been issued until the check-in deadline, subject to availability. Yes, you can also choose a higher travel class later and book an upgrade. You have various options available to you, depending on when you decide to upgrade. Yes. No, an upgrade can only be purchased after the ticket has been issued. No. The Austrian Airlines online check-in window opens 47 hours before departure. Passengers will receive an offer to upgrade subject to availability. In this case, the ticket is not updated, so the terms and conditions of the travel class originally booked continue to apply The fare terms and conditions of the ticket you originally booked (rebooking, refunds and baggage allowances) remain unchanged. When you upgrade, you receive status and award miles based on the value of the upgrade. Miles & More award tickets are excluded from Austrian Airlines fixed price upgrades. By placing a bid, passengers state how much they wish to pay for an upgrade. The amount of the individual bid is set online using a sliding scale. Afterwards, the bid can still be increased, reduced or cancelled. All bids for the flight in question will be examined and selected 60 hours before departure. Passengers will be informed whether their bid has been accepted or not. In order to take part in the bidding, the ticket must be issued for an Austrian flight and on an Austrian document no later than three days before departure. In order to bid for Bid Upgrade you need a valid Austrian air ticket (ticket number beginning with 257) that has already been issued for a scheduled flight operated by Austrian. You can submit your bid in EUR, GBP or USD up to 60 hours before departure. The following exceptions apply: passengers travelling with children under the age of two, passengers who booked their flight as part of a group of more than nine people, unconfirmed flight bookings, and passengers with pets (in the passenger cabin or in the baggage hold) or extra seats (for more comfort, for medical reasons or for carry-on baggage, such as musical instruments). Austrian offers Bid Upgrade on all scheduled flights. For legal reasons, all flights to and from Japan are excluded. Placing a bid is free of charge. Your card will be charged in the amount of your offer only if you receive the upgrade. Please note: your data will be required in advance when your offer is submitted in order to carry out the usual tests. No. All the flights in your reservation that are suitable for Bid Upgrade will be displayed. You decide which flights you would like to bid for. No. All terms and conditions maintain their original validity. You can also place your bid for Premium Economy Class with Bid Upgrade. In addition to the existing option of a direct upgrade from Economy Class to Business Class, you can also bid for an upgrade from Economy Class to Premium Economy Class, as well as from Premium Economy Class to Business Class. The fare terms and conditions of the original ticket remain valid after your bid for an upgrade has been accepted. This also applies to ​baggage regulations. You can book one additional bag at the Austrian Airlines web check-in from 47 hours before departure. Bid Upgrade takes all passengers in the same booking into account. As long as you are not registered together under a single booking number, you can place your own individual bid. You can cancel or amend your bid or your resubmitted bid up to 60 hours before departure. As a general rule, when you rebook, the terms and conditions of an upgrade to Business Class remain the same as the terms and conditions of the originally booked Economy fare. For example, a “Light” fare, for which an upgrade to Business Class has been purchased, is neither rebookable nor refundable. Once your bid has been accepted, the upgrade amount charged is not refundable. Your upgrade remains valid at the same amount in the event of a rebooking to another Austrian flight. Otherwise, we will refund you your money.

Can I bid on an upgrade on all routes?

{ "text": ["All scheduled flights except Japan"], "answer_start": [3049] }

upgrades

No, as an Economy Light customer you will receive the same Economy service onboard. The fares differ in terms of free baggage allowance and conditions for seat reservations, rebookings and refunds, but not in terms of service on board. Boeing 777: 3-4-3 ABC - DEFG - HJK, Boeing 767 2-3-2 AC - DEG - HK In Premium Economy Class you travel in a more comfortable seat than in Economy Class, are served a three or four course menu and can check in two bags. Yes, the Premium Economy Class is separated on board from both Business as well as Economy Class by floor-to-ceiling partitions. In Premium Economy Class we will serve you a welcome drink followed by a three or four course menu with a selection of three main courses. Depending on the time of day, you will be served breakfast or a snack before landing. Yes, passengers with Senator and HON Circle Status can even take a third bag up to 23 kg with them. An upgrade can be purchased at any time after the ticket has been issued until the check-in deadline, subject to availability. Yes, you can also choose a higher travel class later and book an upgrade. You have various options available to you, depending on when you decide to upgrade. Yes. No, an upgrade can only be purchased after the ticket has been issued. No. The Austrian Airlines online check-in window opens 47 hours before departure. Passengers will receive an offer to upgrade subject to availability. In this case, the ticket is not updated, so the terms and conditions of the travel class originally booked continue to apply The fare terms and conditions of the ticket you originally booked (rebooking, refunds and baggage allowances) remain unchanged. When you upgrade, you receive status and award miles based on the value of the upgrade. Miles & More award tickets are excluded from Austrian Airlines fixed price upgrades. By placing a bid, passengers state how much they wish to pay for an upgrade. The amount of the individual bid is set online using a sliding scale. Afterwards, the bid can still be increased, reduced or cancelled. All bids for the flight in question will be examined and selected 60 hours before departure. Passengers will be informed whether their bid has been accepted or not. In order to take part in the bidding, the ticket must be issued for an Austrian flight and on an Austrian document no later than three days before departure. In order to bid for Bid Upgrade you need a valid Austrian air ticket (ticket number beginning with 257) that has already been issued for a scheduled flight operated by Austrian. You can submit your bid in EUR, GBP or USD up to 60 hours before departure. The following exceptions apply: passengers travelling with children under the age of two, passengers who booked their flight as part of a group of more than nine people, unconfirmed flight bookings, and passengers with pets (in the passenger cabin or in the baggage hold) or extra seats (for more comfort, for medical reasons or for carry-on baggage, such as musical instruments). Austrian offers Bid Upgrade on all scheduled flights. For legal reasons, all flights to and from Japan are excluded. Placing a bid is free of charge. Your card will be charged in the amount of your offer only if you receive the upgrade. Please note: your data will be required in advance when your offer is submitted in order to carry out the usual tests. No. All the flights in your reservation that are suitable for Bid Upgrade will be displayed. You decide which flights you would like to bid for. No. All terms and conditions maintain their original validity. You can also place your bid for Premium Economy Class with Bid Upgrade. In addition to the existing option of a direct upgrade from Economy Class to Business Class, you can also bid for an upgrade from Economy Class to Premium Economy Class, as well as from Premium Economy Class to Business Class. The fare terms and conditions of the original ticket remain valid after your bid for an upgrade has been accepted. This also applies to ​baggage regulations. You can book one additional bag at the Austrian Airlines web check-in from 47 hours before departure. Bid Upgrade takes all passengers in the same booking into account. As long as you are not registered together under a single booking number, you can place your own individual bid. You can cancel or amend your bid or your resubmitted bid up to 60 hours before departure. As a general rule, when you rebook, the terms and conditions of an upgrade to Business Class remain the same as the terms and conditions of the originally booked Economy fare. For example, a “Light” fare, for which an upgrade to Business Class has been purchased, is neither rebookable nor refundable. Once your bid has been accepted, the upgrade amount charged is not refundable. Your upgrade remains valid at the same amount in the event of a rebooking to another Austrian flight. Otherwise, we will refund you your money.

I have a bid upgrade. Can i bring more luggage?

{ "text": ["No, only according to your original ticket"], "answer_start": [3881] }

upgrades

No, as an Economy Light customer you will receive the same Economy service onboard. The fares differ in terms of free baggage allowance and conditions for seat reservations, rebookings and refunds, but not in terms of service on board. Boeing 777: 3-4-3 ABC - DEFG - HJK, Boeing 767 2-3-2 AC - DEG - HK In Premium Economy Class you travel in a more comfortable seat than in Economy Class, are served a three or four course menu and can check in two bags. Yes, the Premium Economy Class is separated on board from both Business as well as Economy Class by floor-to-ceiling partitions. In Premium Economy Class we will serve you a welcome drink followed by a three or four course menu with a selection of three main courses. Depending on the time of day, you will be served breakfast or a snack before landing. Yes, passengers with Senator and HON Circle Status can even take a third bag up to 23 kg with them. An upgrade can be purchased at any time after the ticket has been issued until the check-in deadline, subject to availability. Yes, you can also choose a higher travel class later and book an upgrade. You have various options available to you, depending on when you decide to upgrade. Yes. No, an upgrade can only be purchased after the ticket has been issued. No. The Austrian Airlines online check-in window opens 47 hours before departure. Passengers will receive an offer to upgrade subject to availability. In this case, the ticket is not updated, so the terms and conditions of the travel class originally booked continue to apply The fare terms and conditions of the ticket you originally booked (rebooking, refunds and baggage allowances) remain unchanged. When you upgrade, you receive status and award miles based on the value of the upgrade. Miles & More award tickets are excluded from Austrian Airlines fixed price upgrades. By placing a bid, passengers state how much they wish to pay for an upgrade. The amount of the individual bid is set online using a sliding scale. Afterwards, the bid can still be increased, reduced or cancelled. All bids for the flight in question will be examined and selected 60 hours before departure. Passengers will be informed whether their bid has been accepted or not. In order to take part in the bidding, the ticket must be issued for an Austrian flight and on an Austrian document no later than three days before departure. In order to bid for Bid Upgrade you need a valid Austrian air ticket (ticket number beginning with 257) that has already been issued for a scheduled flight operated by Austrian. You can submit your bid in EUR, GBP or USD up to 60 hours before departure. The following exceptions apply: passengers travelling with children under the age of two, passengers who booked their flight as part of a group of more than nine people, unconfirmed flight bookings, and passengers with pets (in the passenger cabin or in the baggage hold) or extra seats (for more comfort, for medical reasons or for carry-on baggage, such as musical instruments). Austrian offers Bid Upgrade on all scheduled flights. For legal reasons, all flights to and from Japan are excluded. Placing a bid is free of charge. Your card will be charged in the amount of your offer only if you receive the upgrade. Please note: your data will be required in advance when your offer is submitted in order to carry out the usual tests. No. All the flights in your reservation that are suitable for Bid Upgrade will be displayed. You decide which flights you would like to bid for. No. All terms and conditions maintain their original validity. You can also place your bid for Premium Economy Class with Bid Upgrade. In addition to the existing option of a direct upgrade from Economy Class to Business Class, you can also bid for an upgrade from Economy Class to Premium Economy Class, as well as from Premium Economy Class to Business Class. The fare terms and conditions of the original ticket remain valid after your bid for an upgrade has been accepted. This also applies to ​baggage regulations. You can book one additional bag at the Austrian Airlines web check-in from 47 hours before departure. Bid Upgrade takes all passengers in the same booking into account. As long as you are not registered together under a single booking number, you can place your own individual bid. You can cancel or amend your bid or your resubmitted bid up to 60 hours before departure. As a general rule, when you rebook, the terms and conditions of an upgrade to Business Class remain the same as the terms and conditions of the originally booked Economy fare. For example, a “Light” fare, for which an upgrade to Business Class has been purchased, is neither rebookable nor refundable. Once your bid has been accepted, the upgrade amount charged is not refundable. Your upgrade remains valid at the same amount in the event of a rebooking to another Austrian flight. Otherwise, we will refund you your money.

Do I get free drinks in Premium Economy Class?

{ "text": ["You get a welcome drink."], "answer_start": [584] }

seat reservations

Whether you enjoy the view from the window seat, prefer the flexibility of the aisle seat or want to sit with your family, you can book your preferred seat straight away with your ticket. You can find a detailed overview on our ​seat reservation page. Advance seat reservation is possible on all flights operated by the Lufthansa Group, Edelweiss, Discover Airlines or Air Dolomiti. If a route is operated by a selected partner airline and is booked in combination with a Lufthansa Group flight, you can also select a seat in advance. Open your trip under My Bookings to see whether you can book a seat with the partner airline. Passengers travelling together are automatically seated next to each other.You can reserve your preferred seat at the same time as booking your ticket up to a year before departure or at any other time up to 48 hours before departure under "My Bookings In this case, please contact your travel agent. Yes, we also offer reservations for seats with more legroom. More information about prices and details can be found on our reservation page in the seats with more legroom section. If all the passengers are in the same booking, you can set your preferred seats (window, aisle or middle) for each passenger individually when booking. In accordance with the Italian Civil Aviation Authority (ENAC) regulations, we’d like to make you aware that you are entitled to free advance seat reservation on flights to and from Italy if you meet the following conditions: You are travelling with a child between the ages of two and 12 years and/or You are a passenger with a disability or accompanying a passenger with a disability. The Lufthansa Group will give you the option of adjacent seats at check-in free of charge. A group is when more than nine people are travelling on the same booking. In this case, the preferred seat can be reserved for each member. If your preferred seat is not available due to the cancellation of a flight or an involuntary rebooking to another flight, Austrian will of course refund the amount paid. Please complete the “​Seat reservation – refund” form. If you cancel, the amount paid for the seat reservation will not be refunded. In the event of rebooking on the same route, the seat reservation will remain in the same or (subject to availability) a lower seat category. If you would like a seat in a higher category, you can have the amount for the existing seat reservation credited towards the new seat reservation. If you rebook to a different route, the amount paid for the seat reservation will not be refunded and also cannot be credited towards a new seat reservation. When purchasing an upgrade, the amount for the seat reservation will be refunded to you.

Why should I reserve seat?

{ "text": ["So you can get your preffered seat, for example, at the window"], "answer_start": [0] }

seat reservations

Whether you enjoy the view from the window seat, prefer the flexibility of the aisle seat or want to sit with your family, you can book your preferred seat straight away with your ticket. You can find a detailed overview on our ​seat reservation page. Advance seat reservation is possible on all flights operated by the Lufthansa Group, Edelweiss, Discover Airlines or Air Dolomiti. If a route is operated by a selected partner airline and is booked in combination with a Lufthansa Group flight, you can also select a seat in advance. Open your trip under My Bookings to see whether you can book a seat with the partner airline. Passengers travelling together are automatically seated next to each other.You can reserve your preferred seat at the same time as booking your ticket up to a year before departure or at any other time up to 48 hours before departure under "My Bookings In this case, please contact your travel agent. Yes, we also offer reservations for seats with more legroom. More information about prices and details can be found on our reservation page in the seats with more legroom section. If all the passengers are in the same booking, you can set your preferred seats (window, aisle or middle) for each passenger individually when booking. In accordance with the Italian Civil Aviation Authority (ENAC) regulations, we’d like to make you aware that you are entitled to free advance seat reservation on flights to and from Italy if you meet the following conditions: You are travelling with a child between the ages of two and 12 years and/or You are a passenger with a disability or accompanying a passenger with a disability. The Lufthansa Group will give you the option of adjacent seats at check-in free of charge. A group is when more than nine people are travelling on the same booking. In this case, the preferred seat can be reserved for each member. If your preferred seat is not available due to the cancellation of a flight or an involuntary rebooking to another flight, Austrian will of course refund the amount paid. Please complete the “​Seat reservation – refund” form. If you cancel, the amount paid for the seat reservation will not be refunded. In the event of rebooking on the same route, the seat reservation will remain in the same or (subject to availability) a lower seat category. If you would like a seat in a higher category, you can have the amount for the existing seat reservation credited towards the new seat reservation. If you rebook to a different route, the amount paid for the seat reservation will not be refunded and also cannot be credited towards a new seat reservation. When purchasing an upgrade, the amount for the seat reservation will be refunded to you.

Do I get a refund for my seat reservation when I cancel?

{ "text": ["No."], "answer_start": [2106] }

seat reservations

Whether you enjoy the view from the window seat, prefer the flexibility of the aisle seat or want to sit with your family, you can book your preferred seat straight away with your ticket. You can find a detailed overview on our ​seat reservation page. Advance seat reservation is possible on all flights operated by the Lufthansa Group, Edelweiss, Discover Airlines or Air Dolomiti. If a route is operated by a selected partner airline and is booked in combination with a Lufthansa Group flight, you can also select a seat in advance. Open your trip under My Bookings to see whether you can book a seat with the partner airline. Passengers travelling together are automatically seated next to each other.You can reserve your preferred seat at the same time as booking your ticket up to a year before departure or at any other time up to 48 hours before departure under "My Bookings In this case, please contact your travel agent. Yes, we also offer reservations for seats with more legroom. More information about prices and details can be found on our reservation page in the seats with more legroom section. If all the passengers are in the same booking, you can set your preferred seats (window, aisle or middle) for each passenger individually when booking. In accordance with the Italian Civil Aviation Authority (ENAC) regulations, we’d like to make you aware that you are entitled to free advance seat reservation on flights to and from Italy if you meet the following conditions: You are travelling with a child between the ages of two and 12 years and/or You are a passenger with a disability or accompanying a passenger with a disability. The Lufthansa Group will give you the option of adjacent seats at check-in free of charge. A group is when more than nine people are travelling on the same booking. In this case, the preferred seat can be reserved for each member. If your preferred seat is not available due to the cancellation of a flight or an involuntary rebooking to another flight, Austrian will of course refund the amount paid. Please complete the “​Seat reservation – refund” form. If you cancel, the amount paid for the seat reservation will not be refunded. In the event of rebooking on the same route, the seat reservation will remain in the same or (subject to availability) a lower seat category. If you would like a seat in a higher category, you can have the amount for the existing seat reservation credited towards the new seat reservation. If you rebook to a different route, the amount paid for the seat reservation will not be refunded and also cannot be credited towards a new seat reservation. When purchasing an upgrade, the amount for the seat reservation will be refunded to you.

The flight was cancelled, but I paid fo a seat reservation.

{ "text": ["It will be refunded to you."], "answer_start": [1879] }

seat reservations

Whether you enjoy the view from the window seat, prefer the flexibility of the aisle seat or want to sit with your family, you can book your preferred seat straight away with your ticket. You can find a detailed overview on our ​seat reservation page. Advance seat reservation is possible on all flights operated by the Lufthansa Group, Edelweiss, Discover Airlines or Air Dolomiti. If a route is operated by a selected partner airline and is booked in combination with a Lufthansa Group flight, you can also select a seat in advance. Open your trip under My Bookings to see whether you can book a seat with the partner airline. Passengers travelling together are automatically seated next to each other.You can reserve your preferred seat at the same time as booking your ticket up to a year before departure or at any other time up to 48 hours before departure under "My Bookings In this case, please contact your travel agent. Yes, we also offer reservations for seats with more legroom. More information about prices and details can be found on our reservation page in the seats with more legroom section. If all the passengers are in the same booking, you can set your preferred seats (window, aisle or middle) for each passenger individually when booking. In accordance with the Italian Civil Aviation Authority (ENAC) regulations, we’d like to make you aware that you are entitled to free advance seat reservation on flights to and from Italy if you meet the following conditions: You are travelling with a child between the ages of two and 12 years and/or You are a passenger with a disability or accompanying a passenger with a disability. The Lufthansa Group will give you the option of adjacent seats at check-in free of charge. A group is when more than nine people are travelling on the same booking. In this case, the preferred seat can be reserved for each member. If your preferred seat is not available due to the cancellation of a flight or an involuntary rebooking to another flight, Austrian will of course refund the amount paid. Please complete the “​Seat reservation – refund” form. If you cancel, the amount paid for the seat reservation will not be refunded. In the event of rebooking on the same route, the seat reservation will remain in the same or (subject to availability) a lower seat category. If you would like a seat in a higher category, you can have the amount for the existing seat reservation credited towards the new seat reservation. If you rebook to a different route, the amount paid for the seat reservation will not be refunded and also cannot be credited towards a new seat reservation. When purchasing an upgrade, the amount for the seat reservation will be refunded to you.

I want to make sure that my family sits next to me.

{ "text": ["Choose seats next to each other individually for each member, they need to be in the same booking"], "answer_start": [1110] }

Travel ID

Your password must be different from your user ID, and it must not be one you have used before. Please check whether there is already a Travel ID account for your email address. An email address cannot be used for more than one account, so you need to register with a different email address.Alternatively, you can reset your password and use your existing account. Your Travel ID activation link is valid for 24 hours. After this time, you will have to restart the registration process to receive a new activation link. Please check your spam folder. If there is no email with an activation link in your spam folder, please register again. Before you can log in with your Travel ID, you must click on the activation link. You can find this link in the email which was sent to the Travel ID email address you provided. Click on “Forgotten password”, enter your Travel ID email address and follow the instructions. Depending on the type of Travel ID you have (with or without Miles & More), you have the following login options: without Miles & More: Travel ID email address and password, or with Miles & More: Travel ID email address and password or service card number and PIN. Please check whether your profile is already activated. If it has been less than 24 hours since you registered, check your inbox and spam folder. You will find an email there with the activation link. If it has been more than 24 hours since you registered, register again, and activate your Travel ID with the link we send you by email. Yes. In the future, you will be able to log into all Lufthansa Group airlines. These include Austrian Airlines, Brussels Airlines, Eurowings and Discover Airlines, Lufthansa and SWISS. The austrian.com profile was taken offline on 31 January 2023. It has been replaced by Travel ID. If you have overlooked this news, please create a new Travel ID. If you have active bookings, you can add them to your Travel ID profile under My Bookings. Your airline ID has been deleted. Please register anew for Travel ID. If you have active bookings, you can add them to your Travel ID profile under My Bookings. First of all, you need to add your new email address to your profile under “Contact details”. Confirm the change using the activation link which we send you by email. Go back into your Travel ID profile and drag the confirmed email address to the top of the list using drag & drop. No. You can only add one frequent flyer programme to your profile. If Miles & More is already activated for your Travel ID, you can’t add another frequent flyer programme. An email address can only be used for one Travel ID account. If you have multiple Travel ID accounts, you must delete the account you do not use. You can then add this email address to your active Travel ID account. You can delete your Travel ID account in your profile under "Your profile information". If you have a Travel ID with Miles & More and wish to cancel both accounts, you must cancel your Miles & More programme membership first. Please contact your Miles & More Team to do so. You can opt out of receiving advertising by changing your preferences in your profile under “Communication settings”. You can opt out of your data being used by deactivating “Consent to personalised communication” in your profile under “Communication settings”. Your booking appears automatically in your Travel ID profile if you make the booking while you’re logged into austrian.com or using the Austrian Airlines app . You can also add a booking to your account later on. Log into austrian.com with your Travel ID. Click on your name in the top right corner. A menu will appear. Select “My bookings”. You will be taken to your bookings, where you will be able to add bookings.

I wanted to sign up for Travel ID but can't enter the password

{ "text": ["You must not have used it before and it must be different to your User ID"], "answer_start": [0] }

Travel ID

Your password must be different from your user ID, and it must not be one you have used before. Please check whether there is already a Travel ID account for your email address. An email address cannot be used for more than one account, so you need to register with a different email address.Alternatively, you can reset your password and use your existing account. Your Travel ID activation link is valid for 24 hours. After this time, you will have to restart the registration process to receive a new activation link. Please check your spam folder. If there is no email with an activation link in your spam folder, please register again. Before you can log in with your Travel ID, you must click on the activation link. You can find this link in the email which was sent to the Travel ID email address you provided. Click on “Forgotten password”, enter your Travel ID email address and follow the instructions. Depending on the type of Travel ID you have (with or without Miles & More), you have the following login options: without Miles & More: Travel ID email address and password, or with Miles & More: Travel ID email address and password or service card number and PIN. Please check whether your profile is already activated. If it has been less than 24 hours since you registered, check your inbox and spam folder. You will find an email there with the activation link. If it has been more than 24 hours since you registered, register again, and activate your Travel ID with the link we send you by email. Yes. In the future, you will be able to log into all Lufthansa Group airlines. These include Austrian Airlines, Brussels Airlines, Eurowings and Discover Airlines, Lufthansa and SWISS. The austrian.com profile was taken offline on 31 January 2023. It has been replaced by Travel ID. If you have overlooked this news, please create a new Travel ID. If you have active bookings, you can add them to your Travel ID profile under My Bookings. Your airline ID has been deleted. Please register anew for Travel ID. If you have active bookings, you can add them to your Travel ID profile under My Bookings. First of all, you need to add your new email address to your profile under “Contact details”. Confirm the change using the activation link which we send you by email. Go back into your Travel ID profile and drag the confirmed email address to the top of the list using drag & drop. No. You can only add one frequent flyer programme to your profile. If Miles & More is already activated for your Travel ID, you can’t add another frequent flyer programme. An email address can only be used for one Travel ID account. If you have multiple Travel ID accounts, you must delete the account you do not use. You can then add this email address to your active Travel ID account. You can delete your Travel ID account in your profile under "Your profile information". If you have a Travel ID with Miles & More and wish to cancel both accounts, you must cancel your Miles & More programme membership first. Please contact your Miles & More Team to do so. You can opt out of receiving advertising by changing your preferences in your profile under “Communication settings”. You can opt out of your data being used by deactivating “Consent to personalised communication” in your profile under “Communication settings”. Your booking appears automatically in your Travel ID profile if you make the booking while you’re logged into austrian.com or using the Austrian Airlines app . You can also add a booking to your account later on. Log into austrian.com with your Travel ID. Click on your name in the top right corner. A menu will appear. Select “My bookings”. You will be taken to your bookings, where you will be able to add bookings.

Why can't I log in?

{ "text": ["You have to click the activation link."], "answer_start": [641] }

Travel ID

Your password must be different from your user ID, and it must not be one you have used before. Please check whether there is already a Travel ID account for your email address. An email address cannot be used for more than one account, so you need to register with a different email address.Alternatively, you can reset your password and use your existing account. Your Travel ID activation link is valid for 24 hours. After this time, you will have to restart the registration process to receive a new activation link. Please check your spam folder. If there is no email with an activation link in your spam folder, please register again. Before you can log in with your Travel ID, you must click on the activation link. You can find this link in the email which was sent to the Travel ID email address you provided. Click on “Forgotten password”, enter your Travel ID email address and follow the instructions. Depending on the type of Travel ID you have (with or without Miles & More), you have the following login options: without Miles & More: Travel ID email address and password, or with Miles & More: Travel ID email address and password or service card number and PIN. Please check whether your profile is already activated. If it has been less than 24 hours since you registered, check your inbox and spam folder. You will find an email there with the activation link. If it has been more than 24 hours since you registered, register again, and activate your Travel ID with the link we send you by email. Yes. In the future, you will be able to log into all Lufthansa Group airlines. These include Austrian Airlines, Brussels Airlines, Eurowings and Discover Airlines, Lufthansa and SWISS. The austrian.com profile was taken offline on 31 January 2023. It has been replaced by Travel ID. If you have overlooked this news, please create a new Travel ID. If you have active bookings, you can add them to your Travel ID profile under My Bookings. Your airline ID has been deleted. Please register anew for Travel ID. If you have active bookings, you can add them to your Travel ID profile under My Bookings. First of all, you need to add your new email address to your profile under “Contact details”. Confirm the change using the activation link which we send you by email. Go back into your Travel ID profile and drag the confirmed email address to the top of the list using drag & drop. No. You can only add one frequent flyer programme to your profile. If Miles & More is already activated for your Travel ID, you can’t add another frequent flyer programme. An email address can only be used for one Travel ID account. If you have multiple Travel ID accounts, you must delete the account you do not use. You can then add this email address to your active Travel ID account. You can delete your Travel ID account in your profile under "Your profile information". If you have a Travel ID with Miles & More and wish to cancel both accounts, you must cancel your Miles & More programme membership first. Please contact your Miles & More Team to do so. You can opt out of receiving advertising by changing your preferences in your profile under “Communication settings”. You can opt out of your data being used by deactivating “Consent to personalised communication” in your profile under “Communication settings”. Your booking appears automatically in your Travel ID profile if you make the booking while you’re logged into austrian.com or using the Austrian Airlines app . You can also add a booking to your account later on. Log into austrian.com with your Travel ID. Click on your name in the top right corner. A menu will appear. Select “My bookings”. You will be taken to your bookings, where you will be able to add bookings.

Is my Travel ID the same on swiss.com?

{ "text": ["In the future, yes."], "answer_start": [1516] }

Travel ID

Your password must be different from your user ID, and it must not be one you have used before. Please check whether there is already a Travel ID account for your email address. An email address cannot be used for more than one account, so you need to register with a different email address.Alternatively, you can reset your password and use your existing account. Your Travel ID activation link is valid for 24 hours. After this time, you will have to restart the registration process to receive a new activation link. Please check your spam folder. If there is no email with an activation link in your spam folder, please register again. Before you can log in with your Travel ID, you must click on the activation link. You can find this link in the email which was sent to the Travel ID email address you provided. Click on “Forgotten password”, enter your Travel ID email address and follow the instructions. Depending on the type of Travel ID you have (with or without Miles & More), you have the following login options: without Miles & More: Travel ID email address and password, or with Miles & More: Travel ID email address and password or service card number and PIN. Please check whether your profile is already activated. If it has been less than 24 hours since you registered, check your inbox and spam folder. You will find an email there with the activation link. If it has been more than 24 hours since you registered, register again, and activate your Travel ID with the link we send you by email. Yes. In the future, you will be able to log into all Lufthansa Group airlines. These include Austrian Airlines, Brussels Airlines, Eurowings and Discover Airlines, Lufthansa and SWISS. The austrian.com profile was taken offline on 31 January 2023. It has been replaced by Travel ID. If you have overlooked this news, please create a new Travel ID. If you have active bookings, you can add them to your Travel ID profile under My Bookings. Your airline ID has been deleted. Please register anew for Travel ID. If you have active bookings, you can add them to your Travel ID profile under My Bookings. First of all, you need to add your new email address to your profile under “Contact details”. Confirm the change using the activation link which we send you by email. Go back into your Travel ID profile and drag the confirmed email address to the top of the list using drag & drop. No. You can only add one frequent flyer programme to your profile. If Miles & More is already activated for your Travel ID, you can’t add another frequent flyer programme. An email address can only be used for one Travel ID account. If you have multiple Travel ID accounts, you must delete the account you do not use. You can then add this email address to your active Travel ID account. You can delete your Travel ID account in your profile under "Your profile information". If you have a Travel ID with Miles & More and wish to cancel both accounts, you must cancel your Miles & More programme membership first. Please contact your Miles & More Team to do so. You can opt out of receiving advertising by changing your preferences in your profile under “Communication settings”. You can opt out of your data being used by deactivating “Consent to personalised communication” in your profile under “Communication settings”. Your booking appears automatically in your Travel ID profile if you make the booking while you’re logged into austrian.com or using the Austrian Airlines app . You can also add a booking to your account later on. Log into austrian.com with your Travel ID. Click on your name in the top right corner. A menu will appear. Select “My bookings”. You will be taken to your bookings, where you will be able to add bookings.

I want to add a flight to my Travel ID.

{ "text": ["Add the flight in my bookings."], "answer_start": [3535] }

Travel ID

Your password must be different from your user ID, and it must not be one you have used before. Please check whether there is already a Travel ID account for your email address. An email address cannot be used for more than one account, so you need to register with a different email address.Alternatively, you can reset your password and use your existing account. Your Travel ID activation link is valid for 24 hours. After this time, you will have to restart the registration process to receive a new activation link. Please check your spam folder. If there is no email with an activation link in your spam folder, please register again. Before you can log in with your Travel ID, you must click on the activation link. You can find this link in the email which was sent to the Travel ID email address you provided. Click on “Forgotten password”, enter your Travel ID email address and follow the instructions. Depending on the type of Travel ID you have (with or without Miles & More), you have the following login options: without Miles & More: Travel ID email address and password, or with Miles & More: Travel ID email address and password or service card number and PIN. Please check whether your profile is already activated. If it has been less than 24 hours since you registered, check your inbox and spam folder. You will find an email there with the activation link. If it has been more than 24 hours since you registered, register again, and activate your Travel ID with the link we send you by email. Yes. In the future, you will be able to log into all Lufthansa Group airlines. These include Austrian Airlines, Brussels Airlines, Eurowings and Discover Airlines, Lufthansa and SWISS. The austrian.com profile was taken offline on 31 January 2023. It has been replaced by Travel ID. If you have overlooked this news, please create a new Travel ID. If you have active bookings, you can add them to your Travel ID profile under My Bookings. Your airline ID has been deleted. Please register anew for Travel ID. If you have active bookings, you can add them to your Travel ID profile under My Bookings. First of all, you need to add your new email address to your profile under “Contact details”. Confirm the change using the activation link which we send you by email. Go back into your Travel ID profile and drag the confirmed email address to the top of the list using drag & drop. No. You can only add one frequent flyer programme to your profile. If Miles & More is already activated for your Travel ID, you can’t add another frequent flyer programme. An email address can only be used for one Travel ID account. If you have multiple Travel ID accounts, you must delete the account you do not use. You can then add this email address to your active Travel ID account. You can delete your Travel ID account in your profile under "Your profile information". If you have a Travel ID with Miles & More and wish to cancel both accounts, you must cancel your Miles & More programme membership first. Please contact your Miles & More Team to do so. You can opt out of receiving advertising by changing your preferences in your profile under “Communication settings”. You can opt out of your data being used by deactivating “Consent to personalised communication” in your profile under “Communication settings”. Your booking appears automatically in your Travel ID profile if you make the booking while you’re logged into austrian.com or using the Austrian Airlines app . You can also add a booking to your account later on. Log into austrian.com with your Travel ID. Click on your name in the top right corner. A menu will appear. Select “My bookings”. You will be taken to your bookings, where you will be able to add bookings.

I have more than one frequent flyer programme for my Travel ID.

{ "text": ["You can only add one."], "answer_start": [2402] }

Travel ID

Your password must be different from your user ID, and it must not be one you have used before. Please check whether there is already a Travel ID account for your email address. An email address cannot be used for more than one account, so you need to register with a different email address.Alternatively, you can reset your password and use your existing account. Your Travel ID activation link is valid for 24 hours. After this time, you will have to restart the registration process to receive a new activation link. Please check your spam folder. If there is no email with an activation link in your spam folder, please register again. Before you can log in with your Travel ID, you must click on the activation link. You can find this link in the email which was sent to the Travel ID email address you provided. Click on “Forgotten password”, enter your Travel ID email address and follow the instructions. Depending on the type of Travel ID you have (with or without Miles & More), you have the following login options: without Miles & More: Travel ID email address and password, or with Miles & More: Travel ID email address and password or service card number and PIN. Please check whether your profile is already activated. If it has been less than 24 hours since you registered, check your inbox and spam folder. You will find an email there with the activation link. If it has been more than 24 hours since you registered, register again, and activate your Travel ID with the link we send you by email. Yes. In the future, you will be able to log into all Lufthansa Group airlines. These include Austrian Airlines, Brussels Airlines, Eurowings and Discover Airlines, Lufthansa and SWISS. The austrian.com profile was taken offline on 31 January 2023. It has been replaced by Travel ID. If you have overlooked this news, please create a new Travel ID. If you have active bookings, you can add them to your Travel ID profile under My Bookings. Your airline ID has been deleted. Please register anew for Travel ID. If you have active bookings, you can add them to your Travel ID profile under My Bookings. First of all, you need to add your new email address to your profile under “Contact details”. Confirm the change using the activation link which we send you by email. Go back into your Travel ID profile and drag the confirmed email address to the top of the list using drag & drop. No. You can only add one frequent flyer programme to your profile. If Miles & More is already activated for your Travel ID, you can’t add another frequent flyer programme. An email address can only be used for one Travel ID account. If you have multiple Travel ID accounts, you must delete the account you do not use. You can then add this email address to your active Travel ID account. You can delete your Travel ID account in your profile under "Your profile information". If you have a Travel ID with Miles & More and wish to cancel both accounts, you must cancel your Miles & More programme membership first. Please contact your Miles & More Team to do so. You can opt out of receiving advertising by changing your preferences in your profile under “Communication settings”. You can opt out of your data being used by deactivating “Consent to personalised communication” in your profile under “Communication settings”. Your booking appears automatically in your Travel ID profile if you make the booking while you’re logged into austrian.com or using the Austrian Airlines app . You can also add a booking to your account later on. Log into austrian.com with your Travel ID. Click on your name in the top right corner. A menu will appear. Select “My bookings”. You will be taken to your bookings, where you will be able to add bookings.

I forgot my password

{ "text": ["Click on forgotten password."], "answer_start": [819] }

Travel ID

Your password must be different from your user ID, and it must not be one you have used before. Please check whether there is already a Travel ID account for your email address. An email address cannot be used for more than one account, so you need to register with a different email address.Alternatively, you can reset your password and use your existing account. Your Travel ID activation link is valid for 24 hours. After this time, you will have to restart the registration process to receive a new activation link. Please check your spam folder. If there is no email with an activation link in your spam folder, please register again. Before you can log in with your Travel ID, you must click on the activation link. You can find this link in the email which was sent to the Travel ID email address you provided. Click on “Forgotten password”, enter your Travel ID email address and follow the instructions. Depending on the type of Travel ID you have (with or without Miles & More), you have the following login options: without Miles & More: Travel ID email address and password, or with Miles & More: Travel ID email address and password or service card number and PIN. Please check whether your profile is already activated. If it has been less than 24 hours since you registered, check your inbox and spam folder. You will find an email there with the activation link. If it has been more than 24 hours since you registered, register again, and activate your Travel ID with the link we send you by email. Yes. In the future, you will be able to log into all Lufthansa Group airlines. These include Austrian Airlines, Brussels Airlines, Eurowings and Discover Airlines, Lufthansa and SWISS. The austrian.com profile was taken offline on 31 January 2023. It has been replaced by Travel ID. If you have overlooked this news, please create a new Travel ID. If you have active bookings, you can add them to your Travel ID profile under My Bookings. Your airline ID has been deleted. Please register anew for Travel ID. If you have active bookings, you can add them to your Travel ID profile under My Bookings. First of all, you need to add your new email address to your profile under “Contact details”. Confirm the change using the activation link which we send you by email. Go back into your Travel ID profile and drag the confirmed email address to the top of the list using drag & drop. No. You can only add one frequent flyer programme to your profile. If Miles & More is already activated for your Travel ID, you can’t add another frequent flyer programme. An email address can only be used for one Travel ID account. If you have multiple Travel ID accounts, you must delete the account you do not use. You can then add this email address to your active Travel ID account. You can delete your Travel ID account in your profile under "Your profile information". If you have a Travel ID with Miles & More and wish to cancel both accounts, you must cancel your Miles & More programme membership first. Please contact your Miles & More Team to do so. You can opt out of receiving advertising by changing your preferences in your profile under “Communication settings”. You can opt out of your data being used by deactivating “Consent to personalised communication” in your profile under “Communication settings”. Your booking appears automatically in your Travel ID profile if you make the booking while you’re logged into austrian.com or using the Austrian Airlines app . You can also add a booking to your account later on. Log into austrian.com with your Travel ID. Click on your name in the top right corner. A menu will appear. Select “My bookings”. You will be taken to your bookings, where you will be able to add bookings.

I used to have airline ID, now it says Travel ID. What do I do?

{ "text": ["Please create a new account."], "answer_start": [1989] }

Travel ID

Your password must be different from your user ID, and it must not be one you have used before. Please check whether there is already a Travel ID account for your email address. An email address cannot be used for more than one account, so you need to register with a different email address.Alternatively, you can reset your password and use your existing account. Your Travel ID activation link is valid for 24 hours. After this time, you will have to restart the registration process to receive a new activation link. Please check your spam folder. If there is no email with an activation link in your spam folder, please register again. Before you can log in with your Travel ID, you must click on the activation link. You can find this link in the email which was sent to the Travel ID email address you provided. Click on “Forgotten password”, enter your Travel ID email address and follow the instructions. Depending on the type of Travel ID you have (with or without Miles & More), you have the following login options: without Miles & More: Travel ID email address and password, or with Miles & More: Travel ID email address and password or service card number and PIN. Please check whether your profile is already activated. If it has been less than 24 hours since you registered, check your inbox and spam folder. You will find an email there with the activation link. If it has been more than 24 hours since you registered, register again, and activate your Travel ID with the link we send you by email. Yes. In the future, you will be able to log into all Lufthansa Group airlines. These include Austrian Airlines, Brussels Airlines, Eurowings and Discover Airlines, Lufthansa and SWISS. The austrian.com profile was taken offline on 31 January 2023. It has been replaced by Travel ID. If you have overlooked this news, please create a new Travel ID. If you have active bookings, you can add them to your Travel ID profile under My Bookings. Your airline ID has been deleted. Please register anew for Travel ID. If you have active bookings, you can add them to your Travel ID profile under My Bookings. First of all, you need to add your new email address to your profile under “Contact details”. Confirm the change using the activation link which we send you by email. Go back into your Travel ID profile and drag the confirmed email address to the top of the list using drag & drop. No. You can only add one frequent flyer programme to your profile. If Miles & More is already activated for your Travel ID, you can’t add another frequent flyer programme. An email address can only be used for one Travel ID account. If you have multiple Travel ID accounts, you must delete the account you do not use. You can then add this email address to your active Travel ID account. You can delete your Travel ID account in your profile under "Your profile information". If you have a Travel ID with Miles & More and wish to cancel both accounts, you must cancel your Miles & More programme membership first. Please contact your Miles & More Team to do so. You can opt out of receiving advertising by changing your preferences in your profile under “Communication settings”. You can opt out of your data being used by deactivating “Consent to personalised communication” in your profile under “Communication settings”. Your booking appears automatically in your Travel ID profile if you make the booking while you’re logged into austrian.com or using the Austrian Airlines app . You can also add a booking to your account later on. Log into austrian.com with your Travel ID. Click on your name in the top right corner. A menu will appear. Select “My bookings”. You will be taken to your bookings, where you will be able to add bookings.

I did not get the activation link.

{ "text": ["Check spam account."], "answer_start": [520] }

Travel ID

Your password must be different from your user ID, and it must not be one you have used before. Please check whether there is already a Travel ID account for your email address. An email address cannot be used for more than one account, so you need to register with a different email address.Alternatively, you can reset your password and use your existing account. Your Travel ID activation link is valid for 24 hours. After this time, you will have to restart the registration process to receive a new activation link. Please check your spam folder. If there is no email with an activation link in your spam folder, please register again. Before you can log in with your Travel ID, you must click on the activation link. You can find this link in the email which was sent to the Travel ID email address you provided. Click on “Forgotten password”, enter your Travel ID email address and follow the instructions. Depending on the type of Travel ID you have (with or without Miles & More), you have the following login options: without Miles & More: Travel ID email address and password, or with Miles & More: Travel ID email address and password or service card number and PIN. Please check whether your profile is already activated. If it has been less than 24 hours since you registered, check your inbox and spam folder. You will find an email there with the activation link. If it has been more than 24 hours since you registered, register again, and activate your Travel ID with the link we send you by email. Yes. In the future, you will be able to log into all Lufthansa Group airlines. These include Austrian Airlines, Brussels Airlines, Eurowings and Discover Airlines, Lufthansa and SWISS. The austrian.com profile was taken offline on 31 January 2023. It has been replaced by Travel ID. If you have overlooked this news, please create a new Travel ID. If you have active bookings, you can add them to your Travel ID profile under My Bookings. Your airline ID has been deleted. Please register anew for Travel ID. If you have active bookings, you can add them to your Travel ID profile under My Bookings. First of all, you need to add your new email address to your profile under “Contact details”. Confirm the change using the activation link which we send you by email. Go back into your Travel ID profile and drag the confirmed email address to the top of the list using drag & drop. No. You can only add one frequent flyer programme to your profile. If Miles & More is already activated for your Travel ID, you can’t add another frequent flyer programme. An email address can only be used for one Travel ID account. If you have multiple Travel ID accounts, you must delete the account you do not use. You can then add this email address to your active Travel ID account. You can delete your Travel ID account in your profile under "Your profile information". If you have a Travel ID with Miles & More and wish to cancel both accounts, you must cancel your Miles & More programme membership first. Please contact your Miles & More Team to do so. You can opt out of receiving advertising by changing your preferences in your profile under “Communication settings”. You can opt out of your data being used by deactivating “Consent to personalised communication” in your profile under “Communication settings”. Your booking appears automatically in your Travel ID profile if you make the booking while you’re logged into austrian.com or using the Austrian Airlines app . You can also add a booking to your account later on. Log into austrian.com with your Travel ID. Click on your name in the top right corner. A menu will appear. Select “My bookings”. You will be taken to your bookings, where you will be able to add bookings.

The activation link doesn't work.

{ "text": ["Please restart, it is only valid for 24 hours."], "answer_start": [366] }

Travel ID

Your password must be different from your user ID, and it must not be one you have used before. Please check whether there is already a Travel ID account for your email address. An email address cannot be used for more than one account, so you need to register with a different email address.Alternatively, you can reset your password and use your existing account. Your Travel ID activation link is valid for 24 hours. After this time, you will have to restart the registration process to receive a new activation link. Please check your spam folder. If there is no email with an activation link in your spam folder, please register again. Before you can log in with your Travel ID, you must click on the activation link. You can find this link in the email which was sent to the Travel ID email address you provided. Click on “Forgotten password”, enter your Travel ID email address and follow the instructions. Depending on the type of Travel ID you have (with or without Miles & More), you have the following login options: without Miles & More: Travel ID email address and password, or with Miles & More: Travel ID email address and password or service card number and PIN. Please check whether your profile is already activated. If it has been less than 24 hours since you registered, check your inbox and spam folder. You will find an email there with the activation link. If it has been more than 24 hours since you registered, register again, and activate your Travel ID with the link we send you by email. Yes. In the future, you will be able to log into all Lufthansa Group airlines. These include Austrian Airlines, Brussels Airlines, Eurowings and Discover Airlines, Lufthansa and SWISS. The austrian.com profile was taken offline on 31 January 2023. It has been replaced by Travel ID. If you have overlooked this news, please create a new Travel ID. If you have active bookings, you can add them to your Travel ID profile under My Bookings. Your airline ID has been deleted. Please register anew for Travel ID. If you have active bookings, you can add them to your Travel ID profile under My Bookings. First of all, you need to add your new email address to your profile under “Contact details”. Confirm the change using the activation link which we send you by email. Go back into your Travel ID profile and drag the confirmed email address to the top of the list using drag & drop. No. You can only add one frequent flyer programme to your profile. If Miles & More is already activated for your Travel ID, you can’t add another frequent flyer programme. An email address can only be used for one Travel ID account. If you have multiple Travel ID accounts, you must delete the account you do not use. You can then add this email address to your active Travel ID account. You can delete your Travel ID account in your profile under "Your profile information". If you have a Travel ID with Miles & More and wish to cancel both accounts, you must cancel your Miles & More programme membership first. Please contact your Miles & More Team to do so. You can opt out of receiving advertising by changing your preferences in your profile under “Communication settings”. You can opt out of your data being used by deactivating “Consent to personalised communication” in your profile under “Communication settings”. Your booking appears automatically in your Travel ID profile if you make the booking while you’re logged into austrian.com or using the Austrian Airlines app . You can also add a booking to your account later on. Log into austrian.com with your Travel ID. Click on your name in the top right corner. A menu will appear. Select “My bookings”. You will be taken to your bookings, where you will be able to add bookings.

My email has changed. I want to change it in my Travel ID.

{ "text": ["Change email address in contact details."], "answer_start": [2115] }

booking

Your card will be charged immediately after the booking is complete. You can redeem your eVoucher across the entire Austrian Airlines network. You can find additional redemption conditions after entering the eVoucher when booking your flight at austrian.com. As an additional service (separate from our “rebooking service”) the “rebook on an earlier flight on the same day” option is valid on all booking classes with the following fares within Europe: Economy Flex (FLX) and Business Flex (BUZ) The terms and conditions for the “rebook on an earlier flight” option are: Rebookings of flights operated by Austrian Airlines onto earlier Austrian Airlines flights are possible on the same day free of charge. This does not apply to codeshare bookings operated by Austrian Airlines. This service is also available for outbound and return flights. Rebooking at the airport is only available to passengers who are only travelling with hand luggage: The passenger will be booked onto an earlier flight through the check-in system. The possibility of rebooking on an earlier flight depends on seat availability in the specific booking class. If the specific booking class is full, the passenger can go on standby. In this instance the rebooking depends on the seat availability in the specific class. Exception: HON Circle Members can also contact the Service Centre for rebooking and check-in. The check-in cut-off time of the earlier flight applies. All data are transmitted over a highly secure connection. This depends on the fare you booked, so please check the terms and conditions of your booking class when booking the flight on austrian.com. Unfortunately you cannot cancel your booking online. Please use our online form if you wish to apply for a refund. You can rebook online…if you booked your ticket online at austrian.com. …before the first flight. …if your fare conditions allow rebooking. …if the new and original flights have an Austrian Airlines flight number. What can you rebook? the time, the date, the booking class of your ticket. What are the deadlines for rebooking? fully flexible tickets up to three hours before departure, all other tickets up to 24 hours before departure In order to view your booking, enter your last name and booking code. Your booked flights will then be displayed. Important: If your fare allows a rebooking, the “Rebook” button will appear. Rebooking can currently only be carried out on our desktop page and not on our mobile site or in the Austrian Airlines app. What can you rebook? You have the option to change each flight to a different date and/or time. Please note that a route change is not possible online. Austrian Airlines offers tickets in Economy, Premium Economy and Business Class. Our travel class tariffs differ in particular in terms of conditions, service and price. On European routes, we also offer you three different fare options in Economy Class (“Light”, “Classic” and “Flex”), which differ particularly in terms of rebookings, refunds and price. Within each tariff, there are always several booking classes on all routes, which differ further in terms of rebookability, refundability, advance booking deadlines, minimum and maximum length of stay and price (whereby advance booking deadline, minimum and maximum length of stay and price can vary according to route). You can find the details in the fare regulations. The amount of the ​Miles & More mileage credit also depends on the respective booking class and fare option. You can find the booking classes during the online booking on austrian.com in the detailed information of the selected flight in "Your Selection" on the right side of the screen. Furthermore the booking class is also stated in the fare regulations - you will find these in the summary via the "Buy Now" button as well as in the booking confirmation on your screen and which is also sent to you via your contact email address. You can view and, if necessary, change the booking class of your flight at any time in the online management of your booking via "My Booking" after you have entered the relevant booking code. For private passengers, who do not require flexibility and are travelling only with hand luggage, the "Light" fare is the best and cheapest option in many cases - for example for a weekend trip. The "Classic" fare is recommended for a family vacation as it includes advanced seat reservation, free baggage allowance and a rebooking option (for a fee). Whether the better choice for the corporate customer is the "Classic"or "Flex" fare will depend on the needs of the company and how flexible the travel plans are. If the time or place of the meeting could change, the business traveller might want to consider choosing a "Flex" fare – which, in most cases, is cheaper and includes a free¹ rebooking option as well as a refund option (for a fee). Priority boarding will be offered for all passengers on Austrian Airlines’ operated flights at European airports within the "Flex" fare. 1 = There is no rebooking fee but an additional charge may apply if you rebook to a higher booking class or fail to comply with the minimum stay. In the event of a route change the fare will be recalculated for the new route. European routes are those where the departure and destination are both located within Europe within the meaning of the IATA (International Air Transport Association) definition, meaning in European states in a geographical sense as well as some states in North Africa and the Caucasus. Booking classes on European routes: Economy Light / Classic / Flex: K, L, T, S, W, V, Q, X, H, U, M, B, Y. Business: I, P, Z, D, C, J Non-European routes¹ are those which either have a departure point or an arrival point, as well as a departure and arrival point outside of Europe as per the IATA (International Air Transport Association) definition. Booking classes on non-European routes: Economy K, L, T², S, W, V, Q, H, U, M, B, Y, X, Premium Economy: G, E, N, R, Business: P, Z, D, C, J, I. 1 = All destinations except Albania, Algeria, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Georgia, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldava, Monaco, Morocco, Netherlands, North Macedonia, Norway, Poland, Portugal (including Azores and Madeira), Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tunisia, Turkey, Ukraine, United Kingdom. 2 = not available for North America and Japan No, as an Economy Light customer you will receive the same Economy service onboard. The fares differ in terms of free baggage allowance and conditions for seat reservations, rebookings and refunds, but not in terms of service on board. Boeing 777: 3-4-3 ABC - DEFG - HJK, Boeing 767 2-3-2 AC - DEG - HK In Premium Economy Class you travel in a more comfortable seat than in Economy Class, are served a three or four course menu and can check in two bags. Yes, the Premium Economy Class is separated on board from both Business as well as Economy Class by floor-to-ceiling partitions. In Premium Economy Class we will serve you a welcome drink followed by a three or four course menu with a selection of three main courses. Depending on the time of day, you will be served breakfast or a snack before landing. Yes, passengers with Senator and HON Circle Status can even take a third bag up to 23 kg with them. An upgrade can be purchased at any time after the ticket has been issued until the check-in deadline, subject to availability.

What booking classes are there?

{ "text": ["Economy, Premium Economy and Business Class"], "answer_start": [2699] }

booking

Your card will be charged immediately after the booking is complete. You can redeem your eVoucher across the entire Austrian Airlines network. You can find additional redemption conditions after entering the eVoucher when booking your flight at austrian.com. As an additional service (separate from our “rebooking service”) the “rebook on an earlier flight on the same day” option is valid on all booking classes with the following fares within Europe: Economy Flex (FLX) and Business Flex (BUZ) The terms and conditions for the “rebook on an earlier flight” option are: Rebookings of flights operated by Austrian Airlines onto earlier Austrian Airlines flights are possible on the same day free of charge. This does not apply to codeshare bookings operated by Austrian Airlines. This service is also available for outbound and return flights. Rebooking at the airport is only available to passengers who are only travelling with hand luggage: The passenger will be booked onto an earlier flight through the check-in system. The possibility of rebooking on an earlier flight depends on seat availability in the specific booking class. If the specific booking class is full, the passenger can go on standby. In this instance the rebooking depends on the seat availability in the specific class. Exception: HON Circle Members can also contact the Service Centre for rebooking and check-in. The check-in cut-off time of the earlier flight applies. All data are transmitted over a highly secure connection. This depends on the fare you booked, so please check the terms and conditions of your booking class when booking the flight on austrian.com. Unfortunately you cannot cancel your booking online. Please use our online form if you wish to apply for a refund. You can rebook online…if you booked your ticket online at austrian.com. …before the first flight. …if your fare conditions allow rebooking. …if the new and original flights have an Austrian Airlines flight number. What can you rebook? the time, the date, the booking class of your ticket. What are the deadlines for rebooking? fully flexible tickets up to three hours before departure, all other tickets up to 24 hours before departure In order to view your booking, enter your last name and booking code. Your booked flights will then be displayed. Important: If your fare allows a rebooking, the “Rebook” button will appear. Rebooking can currently only be carried out on our desktop page and not on our mobile site or in the Austrian Airlines app. What can you rebook? You have the option to change each flight to a different date and/or time. Please note that a route change is not possible online. Austrian Airlines offers tickets in Economy, Premium Economy and Business Class. Our travel class tariffs differ in particular in terms of conditions, service and price. On European routes, we also offer you three different fare options in Economy Class (“Light”, “Classic” and “Flex”), which differ particularly in terms of rebookings, refunds and price. Within each tariff, there are always several booking classes on all routes, which differ further in terms of rebookability, refundability, advance booking deadlines, minimum and maximum length of stay and price (whereby advance booking deadline, minimum and maximum length of stay and price can vary according to route). You can find the details in the fare regulations. The amount of the ​Miles & More mileage credit also depends on the respective booking class and fare option. You can find the booking classes during the online booking on austrian.com in the detailed information of the selected flight in "Your Selection" on the right side of the screen. Furthermore the booking class is also stated in the fare regulations - you will find these in the summary via the "Buy Now" button as well as in the booking confirmation on your screen and which is also sent to you via your contact email address. You can view and, if necessary, change the booking class of your flight at any time in the online management of your booking via "My Booking" after you have entered the relevant booking code. For private passengers, who do not require flexibility and are travelling only with hand luggage, the "Light" fare is the best and cheapest option in many cases - for example for a weekend trip. The "Classic" fare is recommended for a family vacation as it includes advanced seat reservation, free baggage allowance and a rebooking option (for a fee). Whether the better choice for the corporate customer is the "Classic"or "Flex" fare will depend on the needs of the company and how flexible the travel plans are. If the time or place of the meeting could change, the business traveller might want to consider choosing a "Flex" fare – which, in most cases, is cheaper and includes a free¹ rebooking option as well as a refund option (for a fee). Priority boarding will be offered for all passengers on Austrian Airlines’ operated flights at European airports within the "Flex" fare. 1 = There is no rebooking fee but an additional charge may apply if you rebook to a higher booking class or fail to comply with the minimum stay. In the event of a route change the fare will be recalculated for the new route. European routes are those where the departure and destination are both located within Europe within the meaning of the IATA (International Air Transport Association) definition, meaning in European states in a geographical sense as well as some states in North Africa and the Caucasus. Booking classes on European routes: Economy Light / Classic / Flex: K, L, T, S, W, V, Q, X, H, U, M, B, Y. Business: I, P, Z, D, C, J Non-European routes¹ are those which either have a departure point or an arrival point, as well as a departure and arrival point outside of Europe as per the IATA (International Air Transport Association) definition. Booking classes on non-European routes: Economy K, L, T², S, W, V, Q, H, U, M, B, Y, X, Premium Economy: G, E, N, R, Business: P, Z, D, C, J, I. 1 = All destinations except Albania, Algeria, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Georgia, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldava, Monaco, Morocco, Netherlands, North Macedonia, Norway, Poland, Portugal (including Azores and Madeira), Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tunisia, Turkey, Ukraine, United Kingdom. 2 = not available for North America and Japan No, as an Economy Light customer you will receive the same Economy service onboard. The fares differ in terms of free baggage allowance and conditions for seat reservations, rebookings and refunds, but not in terms of service on board. Boeing 777: 3-4-3 ABC - DEFG - HJK, Boeing 767 2-3-2 AC - DEG - HK In Premium Economy Class you travel in a more comfortable seat than in Economy Class, are served a three or four course menu and can check in two bags. Yes, the Premium Economy Class is separated on board from both Business as well as Economy Class by floor-to-ceiling partitions. In Premium Economy Class we will serve you a welcome drink followed by a three or four course menu with a selection of three main courses. Depending on the time of day, you will be served breakfast or a snack before landing. Yes, passengers with Senator and HON Circle Status can even take a third bag up to 23 kg with them. An upgrade can be purchased at any time after the ticket has been issued until the check-in deadline, subject to availability.

Is there catering in Premium Economy Class?

{ "text": ["Yes, drinks and three course menu"], "answer_start": [7222] }

booking

Your card will be charged immediately after the booking is complete. You can redeem your eVoucher across the entire Austrian Airlines network. You can find additional redemption conditions after entering the eVoucher when booking your flight at austrian.com. As an additional service (separate from our “rebooking service”) the “rebook on an earlier flight on the same day” option is valid on all booking classes with the following fares within Europe: Economy Flex (FLX) and Business Flex (BUZ) The terms and conditions for the “rebook on an earlier flight” option are: Rebookings of flights operated by Austrian Airlines onto earlier Austrian Airlines flights are possible on the same day free of charge. This does not apply to codeshare bookings operated by Austrian Airlines. This service is also available for outbound and return flights. Rebooking at the airport is only available to passengers who are only travelling with hand luggage: The passenger will be booked onto an earlier flight through the check-in system. The possibility of rebooking on an earlier flight depends on seat availability in the specific booking class. If the specific booking class is full, the passenger can go on standby. In this instance the rebooking depends on the seat availability in the specific class. Exception: HON Circle Members can also contact the Service Centre for rebooking and check-in. The check-in cut-off time of the earlier flight applies. All data are transmitted over a highly secure connection. This depends on the fare you booked, so please check the terms and conditions of your booking class when booking the flight on austrian.com. Unfortunately you cannot cancel your booking online. Please use our online form if you wish to apply for a refund. You can rebook online…if you booked your ticket online at austrian.com. …before the first flight. …if your fare conditions allow rebooking. …if the new and original flights have an Austrian Airlines flight number. What can you rebook? the time, the date, the booking class of your ticket. What are the deadlines for rebooking? fully flexible tickets up to three hours before departure, all other tickets up to 24 hours before departure In order to view your booking, enter your last name and booking code. Your booked flights will then be displayed. Important: If your fare allows a rebooking, the “Rebook” button will appear. Rebooking can currently only be carried out on our desktop page and not on our mobile site or in the Austrian Airlines app. What can you rebook? You have the option to change each flight to a different date and/or time. Please note that a route change is not possible online. Austrian Airlines offers tickets in Economy, Premium Economy and Business Class. Our travel class tariffs differ in particular in terms of conditions, service and price. On European routes, we also offer you three different fare options in Economy Class (“Light”, “Classic” and “Flex”), which differ particularly in terms of rebookings, refunds and price. Within each tariff, there are always several booking classes on all routes, which differ further in terms of rebookability, refundability, advance booking deadlines, minimum and maximum length of stay and price (whereby advance booking deadline, minimum and maximum length of stay and price can vary according to route). You can find the details in the fare regulations. The amount of the ​Miles & More mileage credit also depends on the respective booking class and fare option. You can find the booking classes during the online booking on austrian.com in the detailed information of the selected flight in "Your Selection" on the right side of the screen. Furthermore the booking class is also stated in the fare regulations - you will find these in the summary via the "Buy Now" button as well as in the booking confirmation on your screen and which is also sent to you via your contact email address. You can view and, if necessary, change the booking class of your flight at any time in the online management of your booking via "My Booking" after you have entered the relevant booking code. For private passengers, who do not require flexibility and are travelling only with hand luggage, the "Light" fare is the best and cheapest option in many cases - for example for a weekend trip. The "Classic" fare is recommended for a family vacation as it includes advanced seat reservation, free baggage allowance and a rebooking option (for a fee). Whether the better choice for the corporate customer is the "Classic"or "Flex" fare will depend on the needs of the company and how flexible the travel plans are. If the time or place of the meeting could change, the business traveller might want to consider choosing a "Flex" fare – which, in most cases, is cheaper and includes a free¹ rebooking option as well as a refund option (for a fee). Priority boarding will be offered for all passengers on Austrian Airlines’ operated flights at European airports within the "Flex" fare. 1 = There is no rebooking fee but an additional charge may apply if you rebook to a higher booking class or fail to comply with the minimum stay. In the event of a route change the fare will be recalculated for the new route. European routes are those where the departure and destination are both located within Europe within the meaning of the IATA (International Air Transport Association) definition, meaning in European states in a geographical sense as well as some states in North Africa and the Caucasus. Booking classes on European routes: Economy Light / Classic / Flex: K, L, T, S, W, V, Q, X, H, U, M, B, Y. Business: I, P, Z, D, C, J Non-European routes¹ are those which either have a departure point or an arrival point, as well as a departure and arrival point outside of Europe as per the IATA (International Air Transport Association) definition. Booking classes on non-European routes: Economy K, L, T², S, W, V, Q, H, U, M, B, Y, X, Premium Economy: G, E, N, R, Business: P, Z, D, C, J, I. 1 = All destinations except Albania, Algeria, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Georgia, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldava, Monaco, Morocco, Netherlands, North Macedonia, Norway, Poland, Portugal (including Azores and Madeira), Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tunisia, Turkey, Ukraine, United Kingdom. 2 = not available for North America and Japan No, as an Economy Light customer you will receive the same Economy service onboard. The fares differ in terms of free baggage allowance and conditions for seat reservations, rebookings and refunds, but not in terms of service on board. Boeing 777: 3-4-3 ABC - DEFG - HJK, Boeing 767 2-3-2 AC - DEG - HK In Premium Economy Class you travel in a more comfortable seat than in Economy Class, are served a three or four course menu and can check in two bags. Yes, the Premium Economy Class is separated on board from both Business as well as Economy Class by floor-to-ceiling partitions. In Premium Economy Class we will serve you a welcome drink followed by a three or four course menu with a selection of three main courses. Depending on the time of day, you will be served breakfast or a snack before landing. Yes, passengers with Senator and HON Circle Status can even take a third bag up to 23 kg with them. An upgrade can be purchased at any time after the ticket has been issued until the check-in deadline, subject to availability.

Is Economy less comfy than economy?

{ "text": ["Only the baggage limitations differ."], "answer_start": [6637] }

booking

Your card will be charged immediately after the booking is complete. You can redeem your eVoucher across the entire Austrian Airlines network. You can find additional redemption conditions after entering the eVoucher when booking your flight at austrian.com. As an additional service (separate from our “rebooking service”) the “rebook on an earlier flight on the same day” option is valid on all booking classes with the following fares within Europe: Economy Flex (FLX) and Business Flex (BUZ) The terms and conditions for the “rebook on an earlier flight” option are: Rebookings of flights operated by Austrian Airlines onto earlier Austrian Airlines flights are possible on the same day free of charge. This does not apply to codeshare bookings operated by Austrian Airlines. This service is also available for outbound and return flights. Rebooking at the airport is only available to passengers who are only travelling with hand luggage: The passenger will be booked onto an earlier flight through the check-in system. The possibility of rebooking on an earlier flight depends on seat availability in the specific booking class. If the specific booking class is full, the passenger can go on standby. In this instance the rebooking depends on the seat availability in the specific class. Exception: HON Circle Members can also contact the Service Centre for rebooking and check-in. The check-in cut-off time of the earlier flight applies. All data are transmitted over a highly secure connection. This depends on the fare you booked, so please check the terms and conditions of your booking class when booking the flight on austrian.com. Unfortunately you cannot cancel your booking online. Please use our online form if you wish to apply for a refund. You can rebook online…if you booked your ticket online at austrian.com. …before the first flight. …if your fare conditions allow rebooking. …if the new and original flights have an Austrian Airlines flight number. What can you rebook? the time, the date, the booking class of your ticket. What are the deadlines for rebooking? fully flexible tickets up to three hours before departure, all other tickets up to 24 hours before departure In order to view your booking, enter your last name and booking code. Your booked flights will then be displayed. Important: If your fare allows a rebooking, the “Rebook” button will appear. Rebooking can currently only be carried out on our desktop page and not on our mobile site or in the Austrian Airlines app. What can you rebook? You have the option to change each flight to a different date and/or time. Please note that a route change is not possible online. Austrian Airlines offers tickets in Economy, Premium Economy and Business Class. Our travel class tariffs differ in particular in terms of conditions, service and price. On European routes, we also offer you three different fare options in Economy Class (“Light”, “Classic” and “Flex”), which differ particularly in terms of rebookings, refunds and price. Within each tariff, there are always several booking classes on all routes, which differ further in terms of rebookability, refundability, advance booking deadlines, minimum and maximum length of stay and price (whereby advance booking deadline, minimum and maximum length of stay and price can vary according to route). You can find the details in the fare regulations. The amount of the ​Miles & More mileage credit also depends on the respective booking class and fare option. You can find the booking classes during the online booking on austrian.com in the detailed information of the selected flight in "Your Selection" on the right side of the screen. Furthermore the booking class is also stated in the fare regulations - you will find these in the summary via the "Buy Now" button as well as in the booking confirmation on your screen and which is also sent to you via your contact email address. You can view and, if necessary, change the booking class of your flight at any time in the online management of your booking via "My Booking" after you have entered the relevant booking code. For private passengers, who do not require flexibility and are travelling only with hand luggage, the "Light" fare is the best and cheapest option in many cases - for example for a weekend trip. The "Classic" fare is recommended for a family vacation as it includes advanced seat reservation, free baggage allowance and a rebooking option (for a fee). Whether the better choice for the corporate customer is the "Classic"or "Flex" fare will depend on the needs of the company and how flexible the travel plans are. If the time or place of the meeting could change, the business traveller might want to consider choosing a "Flex" fare – which, in most cases, is cheaper and includes a free¹ rebooking option as well as a refund option (for a fee). Priority boarding will be offered for all passengers on Austrian Airlines’ operated flights at European airports within the "Flex" fare. 1 = There is no rebooking fee but an additional charge may apply if you rebook to a higher booking class or fail to comply with the minimum stay. In the event of a route change the fare will be recalculated for the new route. European routes are those where the departure and destination are both located within Europe within the meaning of the IATA (International Air Transport Association) definition, meaning in European states in a geographical sense as well as some states in North Africa and the Caucasus. Booking classes on European routes: Economy Light / Classic / Flex: K, L, T, S, W, V, Q, X, H, U, M, B, Y. Business: I, P, Z, D, C, J Non-European routes¹ are those which either have a departure point or an arrival point, as well as a departure and arrival point outside of Europe as per the IATA (International Air Transport Association) definition. Booking classes on non-European routes: Economy K, L, T², S, W, V, Q, H, U, M, B, Y, X, Premium Economy: G, E, N, R, Business: P, Z, D, C, J, I. 1 = All destinations except Albania, Algeria, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Georgia, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldava, Monaco, Morocco, Netherlands, North Macedonia, Norway, Poland, Portugal (including Azores and Madeira), Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tunisia, Turkey, Ukraine, United Kingdom. 2 = not available for North America and Japan No, as an Economy Light customer you will receive the same Economy service onboard. The fares differ in terms of free baggage allowance and conditions for seat reservations, rebookings and refunds, but not in terms of service on board. Boeing 777: 3-4-3 ABC - DEFG - HJK, Boeing 767 2-3-2 AC - DEG - HK In Premium Economy Class you travel in a more comfortable seat than in Economy Class, are served a three or four course menu and can check in two bags. Yes, the Premium Economy Class is separated on board from both Business as well as Economy Class by floor-to-ceiling partitions. In Premium Economy Class we will serve you a welcome drink followed by a three or four course menu with a selection of three main courses. Depending on the time of day, you will be served breakfast or a snack before landing. Yes, passengers with Senator and HON Circle Status can even take a third bag up to 23 kg with them. An upgrade can be purchased at any time after the ticket has been issued until the check-in deadline, subject to availability.

I'm worried about security with online booking.

{ "text": ["We use a secure connection."], "answer_start": [1445] }

booking

Your card will be charged immediately after the booking is complete. You can redeem your eVoucher across the entire Austrian Airlines network. You can find additional redemption conditions after entering the eVoucher when booking your flight at austrian.com. As an additional service (separate from our “rebooking service”) the “rebook on an earlier flight on the same day” option is valid on all booking classes with the following fares within Europe: Economy Flex (FLX) and Business Flex (BUZ) The terms and conditions for the “rebook on an earlier flight” option are: Rebookings of flights operated by Austrian Airlines onto earlier Austrian Airlines flights are possible on the same day free of charge. This does not apply to codeshare bookings operated by Austrian Airlines. This service is also available for outbound and return flights. Rebooking at the airport is only available to passengers who are only travelling with hand luggage: The passenger will be booked onto an earlier flight through the check-in system. The possibility of rebooking on an earlier flight depends on seat availability in the specific booking class. If the specific booking class is full, the passenger can go on standby. In this instance the rebooking depends on the seat availability in the specific class. Exception: HON Circle Members can also contact the Service Centre for rebooking and check-in. The check-in cut-off time of the earlier flight applies. All data are transmitted over a highly secure connection. This depends on the fare you booked, so please check the terms and conditions of your booking class when booking the flight on austrian.com. Unfortunately you cannot cancel your booking online. Please use our online form if you wish to apply for a refund. You can rebook online…if you booked your ticket online at austrian.com. …before the first flight. …if your fare conditions allow rebooking. …if the new and original flights have an Austrian Airlines flight number. What can you rebook? the time, the date, the booking class of your ticket. What are the deadlines for rebooking? fully flexible tickets up to three hours before departure, all other tickets up to 24 hours before departure In order to view your booking, enter your last name and booking code. Your booked flights will then be displayed. Important: If your fare allows a rebooking, the “Rebook” button will appear. Rebooking can currently only be carried out on our desktop page and not on our mobile site or in the Austrian Airlines app. What can you rebook? You have the option to change each flight to a different date and/or time. Please note that a route change is not possible online. Austrian Airlines offers tickets in Economy, Premium Economy and Business Class. Our travel class tariffs differ in particular in terms of conditions, service and price. On European routes, we also offer you three different fare options in Economy Class (“Light”, “Classic” and “Flex”), which differ particularly in terms of rebookings, refunds and price. Within each tariff, there are always several booking classes on all routes, which differ further in terms of rebookability, refundability, advance booking deadlines, minimum and maximum length of stay and price (whereby advance booking deadline, minimum and maximum length of stay and price can vary according to route). You can find the details in the fare regulations. The amount of the ​Miles & More mileage credit also depends on the respective booking class and fare option. You can find the booking classes during the online booking on austrian.com in the detailed information of the selected flight in "Your Selection" on the right side of the screen. Furthermore the booking class is also stated in the fare regulations - you will find these in the summary via the "Buy Now" button as well as in the booking confirmation on your screen and which is also sent to you via your contact email address. You can view and, if necessary, change the booking class of your flight at any time in the online management of your booking via "My Booking" after you have entered the relevant booking code. For private passengers, who do not require flexibility and are travelling only with hand luggage, the "Light" fare is the best and cheapest option in many cases - for example for a weekend trip. The "Classic" fare is recommended for a family vacation as it includes advanced seat reservation, free baggage allowance and a rebooking option (for a fee). Whether the better choice for the corporate customer is the "Classic"or "Flex" fare will depend on the needs of the company and how flexible the travel plans are. If the time or place of the meeting could change, the business traveller might want to consider choosing a "Flex" fare – which, in most cases, is cheaper and includes a free¹ rebooking option as well as a refund option (for a fee). Priority boarding will be offered for all passengers on Austrian Airlines’ operated flights at European airports within the "Flex" fare. 1 = There is no rebooking fee but an additional charge may apply if you rebook to a higher booking class or fail to comply with the minimum stay. In the event of a route change the fare will be recalculated for the new route. European routes are those where the departure and destination are both located within Europe within the meaning of the IATA (International Air Transport Association) definition, meaning in European states in a geographical sense as well as some states in North Africa and the Caucasus. Booking classes on European routes: Economy Light / Classic / Flex: K, L, T, S, W, V, Q, X, H, U, M, B, Y. Business: I, P, Z, D, C, J Non-European routes¹ are those which either have a departure point or an arrival point, as well as a departure and arrival point outside of Europe as per the IATA (International Air Transport Association) definition. Booking classes on non-European routes: Economy K, L, T², S, W, V, Q, H, U, M, B, Y, X, Premium Economy: G, E, N, R, Business: P, Z, D, C, J, I. 1 = All destinations except Albania, Algeria, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Georgia, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldava, Monaco, Morocco, Netherlands, North Macedonia, Norway, Poland, Portugal (including Azores and Madeira), Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tunisia, Turkey, Ukraine, United Kingdom. 2 = not available for North America and Japan No, as an Economy Light customer you will receive the same Economy service onboard. The fares differ in terms of free baggage allowance and conditions for seat reservations, rebookings and refunds, but not in terms of service on board. Boeing 777: 3-4-3 ABC - DEFG - HJK, Boeing 767 2-3-2 AC - DEG - HK In Premium Economy Class you travel in a more comfortable seat than in Economy Class, are served a three or four course menu and can check in two bags. Yes, the Premium Economy Class is separated on board from both Business as well as Economy Class by floor-to-ceiling partitions. In Premium Economy Class we will serve you a welcome drink followed by a three or four course menu with a selection of three main courses. Depending on the time of day, you will be served breakfast or a snack before landing. Yes, passengers with Senator and HON Circle Status can even take a third bag up to 23 kg with them. An upgrade can be purchased at any time after the ticket has been issued until the check-in deadline, subject to availability.

When do I see the amount taken from my card?

{ "text": ["Immediately."], "answer_start": [0] }

booking

Your card will be charged immediately after the booking is complete. You can redeem your eVoucher across the entire Austrian Airlines network. You can find additional redemption conditions after entering the eVoucher when booking your flight at austrian.com. As an additional service (separate from our “rebooking service”) the “rebook on an earlier flight on the same day” option is valid on all booking classes with the following fares within Europe: Economy Flex (FLX) and Business Flex (BUZ) The terms and conditions for the “rebook on an earlier flight” option are: Rebookings of flights operated by Austrian Airlines onto earlier Austrian Airlines flights are possible on the same day free of charge. This does not apply to codeshare bookings operated by Austrian Airlines. This service is also available for outbound and return flights. Rebooking at the airport is only available to passengers who are only travelling with hand luggage: The passenger will be booked onto an earlier flight through the check-in system. The possibility of rebooking on an earlier flight depends on seat availability in the specific booking class. If the specific booking class is full, the passenger can go on standby. In this instance the rebooking depends on the seat availability in the specific class. Exception: HON Circle Members can also contact the Service Centre for rebooking and check-in. The check-in cut-off time of the earlier flight applies. All data are transmitted over a highly secure connection. This depends on the fare you booked, so please check the terms and conditions of your booking class when booking the flight on austrian.com. Unfortunately you cannot cancel your booking online. Please use our online form if you wish to apply for a refund. You can rebook online…if you booked your ticket online at austrian.com. …before the first flight. …if your fare conditions allow rebooking. …if the new and original flights have an Austrian Airlines flight number. What can you rebook? the time, the date, the booking class of your ticket. What are the deadlines for rebooking? fully flexible tickets up to three hours before departure, all other tickets up to 24 hours before departure In order to view your booking, enter your last name and booking code. Your booked flights will then be displayed. Important: If your fare allows a rebooking, the “Rebook” button will appear. Rebooking can currently only be carried out on our desktop page and not on our mobile site or in the Austrian Airlines app. What can you rebook? You have the option to change each flight to a different date and/or time. Please note that a route change is not possible online. Austrian Airlines offers tickets in Economy, Premium Economy and Business Class. Our travel class tariffs differ in particular in terms of conditions, service and price. On European routes, we also offer you three different fare options in Economy Class (“Light”, “Classic” and “Flex”), which differ particularly in terms of rebookings, refunds and price. Within each tariff, there are always several booking classes on all routes, which differ further in terms of rebookability, refundability, advance booking deadlines, minimum and maximum length of stay and price (whereby advance booking deadline, minimum and maximum length of stay and price can vary according to route). You can find the details in the fare regulations. The amount of the ​Miles & More mileage credit also depends on the respective booking class and fare option. You can find the booking classes during the online booking on austrian.com in the detailed information of the selected flight in "Your Selection" on the right side of the screen. Furthermore the booking class is also stated in the fare regulations - you will find these in the summary via the "Buy Now" button as well as in the booking confirmation on your screen and which is also sent to you via your contact email address. You can view and, if necessary, change the booking class of your flight at any time in the online management of your booking via "My Booking" after you have entered the relevant booking code. For private passengers, who do not require flexibility and are travelling only with hand luggage, the "Light" fare is the best and cheapest option in many cases - for example for a weekend trip. The "Classic" fare is recommended for a family vacation as it includes advanced seat reservation, free baggage allowance and a rebooking option (for a fee). Whether the better choice for the corporate customer is the "Classic"or "Flex" fare will depend on the needs of the company and how flexible the travel plans are. If the time or place of the meeting could change, the business traveller might want to consider choosing a "Flex" fare – which, in most cases, is cheaper and includes a free¹ rebooking option as well as a refund option (for a fee). Priority boarding will be offered for all passengers on Austrian Airlines’ operated flights at European airports within the "Flex" fare. 1 = There is no rebooking fee but an additional charge may apply if you rebook to a higher booking class or fail to comply with the minimum stay. In the event of a route change the fare will be recalculated for the new route. European routes are those where the departure and destination are both located within Europe within the meaning of the IATA (International Air Transport Association) definition, meaning in European states in a geographical sense as well as some states in North Africa and the Caucasus. Booking classes on European routes: Economy Light / Classic / Flex: K, L, T, S, W, V, Q, X, H, U, M, B, Y. Business: I, P, Z, D, C, J Non-European routes¹ are those which either have a departure point or an arrival point, as well as a departure and arrival point outside of Europe as per the IATA (International Air Transport Association) definition. Booking classes on non-European routes: Economy K, L, T², S, W, V, Q, H, U, M, B, Y, X, Premium Economy: G, E, N, R, Business: P, Z, D, C, J, I. 1 = All destinations except Albania, Algeria, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Georgia, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldava, Monaco, Morocco, Netherlands, North Macedonia, Norway, Poland, Portugal (including Azores and Madeira), Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tunisia, Turkey, Ukraine, United Kingdom. 2 = not available for North America and Japan No, as an Economy Light customer you will receive the same Economy service onboard. The fares differ in terms of free baggage allowance and conditions for seat reservations, rebookings and refunds, but not in terms of service on board. Boeing 777: 3-4-3 ABC - DEFG - HJK, Boeing 767 2-3-2 AC - DEG - HK In Premium Economy Class you travel in a more comfortable seat than in Economy Class, are served a three or four course menu and can check in two bags. Yes, the Premium Economy Class is separated on board from both Business as well as Economy Class by floor-to-ceiling partitions. In Premium Economy Class we will serve you a welcome drink followed by a three or four course menu with a selection of three main courses. Depending on the time of day, you will be served breakfast or a snack before landing. Yes, passengers with Senator and HON Circle Status can even take a third bag up to 23 kg with them. An upgrade can be purchased at any time after the ticket has been issued until the check-in deadline, subject to availability.

Where can I use my eVoucher?

{ "text": ["On the entire AUA network."], "answer_start": [69] }

booking

Your card will be charged immediately after the booking is complete. You can redeem your eVoucher across the entire Austrian Airlines network. You can find additional redemption conditions after entering the eVoucher when booking your flight at austrian.com. As an additional service (separate from our “rebooking service”) the “rebook on an earlier flight on the same day” option is valid on all booking classes with the following fares within Europe: Economy Flex (FLX) and Business Flex (BUZ) The terms and conditions for the “rebook on an earlier flight” option are: Rebookings of flights operated by Austrian Airlines onto earlier Austrian Airlines flights are possible on the same day free of charge. This does not apply to codeshare bookings operated by Austrian Airlines. This service is also available for outbound and return flights. Rebooking at the airport is only available to passengers who are only travelling with hand luggage: The passenger will be booked onto an earlier flight through the check-in system. The possibility of rebooking on an earlier flight depends on seat availability in the specific booking class. If the specific booking class is full, the passenger can go on standby. In this instance the rebooking depends on the seat availability in the specific class. Exception: HON Circle Members can also contact the Service Centre for rebooking and check-in. The check-in cut-off time of the earlier flight applies. All data are transmitted over a highly secure connection. This depends on the fare you booked, so please check the terms and conditions of your booking class when booking the flight on austrian.com. Unfortunately you cannot cancel your booking online. Please use our online form if you wish to apply for a refund. You can rebook online…if you booked your ticket online at austrian.com. …before the first flight. …if your fare conditions allow rebooking. …if the new and original flights have an Austrian Airlines flight number. What can you rebook? the time, the date, the booking class of your ticket. What are the deadlines for rebooking? fully flexible tickets up to three hours before departure, all other tickets up to 24 hours before departure In order to view your booking, enter your last name and booking code. Your booked flights will then be displayed. Important: If your fare allows a rebooking, the “Rebook” button will appear. Rebooking can currently only be carried out on our desktop page and not on our mobile site or in the Austrian Airlines app. What can you rebook? You have the option to change each flight to a different date and/or time. Please note that a route change is not possible online. Austrian Airlines offers tickets in Economy, Premium Economy and Business Class. Our travel class tariffs differ in particular in terms of conditions, service and price. On European routes, we also offer you three different fare options in Economy Class (“Light”, “Classic” and “Flex”), which differ particularly in terms of rebookings, refunds and price. Within each tariff, there are always several booking classes on all routes, which differ further in terms of rebookability, refundability, advance booking deadlines, minimum and maximum length of stay and price (whereby advance booking deadline, minimum and maximum length of stay and price can vary according to route). You can find the details in the fare regulations. The amount of the ​Miles & More mileage credit also depends on the respective booking class and fare option. You can find the booking classes during the online booking on austrian.com in the detailed information of the selected flight in "Your Selection" on the right side of the screen. Furthermore the booking class is also stated in the fare regulations - you will find these in the summary via the "Buy Now" button as well as in the booking confirmation on your screen and which is also sent to you via your contact email address. You can view and, if necessary, change the booking class of your flight at any time in the online management of your booking via "My Booking" after you have entered the relevant booking code. For private passengers, who do not require flexibility and are travelling only with hand luggage, the "Light" fare is the best and cheapest option in many cases - for example for a weekend trip. The "Classic" fare is recommended for a family vacation as it includes advanced seat reservation, free baggage allowance and a rebooking option (for a fee). Whether the better choice for the corporate customer is the "Classic"or "Flex" fare will depend on the needs of the company and how flexible the travel plans are. If the time or place of the meeting could change, the business traveller might want to consider choosing a "Flex" fare – which, in most cases, is cheaper and includes a free¹ rebooking option as well as a refund option (for a fee). Priority boarding will be offered for all passengers on Austrian Airlines’ operated flights at European airports within the "Flex" fare. 1 = There is no rebooking fee but an additional charge may apply if you rebook to a higher booking class or fail to comply with the minimum stay. In the event of a route change the fare will be recalculated for the new route. European routes are those where the departure and destination are both located within Europe within the meaning of the IATA (International Air Transport Association) definition, meaning in European states in a geographical sense as well as some states in North Africa and the Caucasus. Booking classes on European routes: Economy Light / Classic / Flex: K, L, T, S, W, V, Q, X, H, U, M, B, Y. Business: I, P, Z, D, C, J Non-European routes¹ are those which either have a departure point or an arrival point, as well as a departure and arrival point outside of Europe as per the IATA (International Air Transport Association) definition. Booking classes on non-European routes: Economy K, L, T², S, W, V, Q, H, U, M, B, Y, X, Premium Economy: G, E, N, R, Business: P, Z, D, C, J, I. 1 = All destinations except Albania, Algeria, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Georgia, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldava, Monaco, Morocco, Netherlands, North Macedonia, Norway, Poland, Portugal (including Azores and Madeira), Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tunisia, Turkey, Ukraine, United Kingdom. 2 = not available for North America and Japan No, as an Economy Light customer you will receive the same Economy service onboard. The fares differ in terms of free baggage allowance and conditions for seat reservations, rebookings and refunds, but not in terms of service on board. Boeing 777: 3-4-3 ABC - DEFG - HJK, Boeing 767 2-3-2 AC - DEG - HK In Premium Economy Class you travel in a more comfortable seat than in Economy Class, are served a three or four course menu and can check in two bags. Yes, the Premium Economy Class is separated on board from both Business as well as Economy Class by floor-to-ceiling partitions. In Premium Economy Class we will serve you a welcome drink followed by a three or four course menu with a selection of three main courses. Depending on the time of day, you will be served breakfast or a snack before landing. Yes, passengers with Senator and HON Circle Status can even take a third bag up to 23 kg with them. An upgrade can be purchased at any time after the ticket has been issued until the check-in deadline, subject to availability.

Can I cancel my flight?

{ "text": ["It depends on the fare."], "answer_start": [1503] }

booking

Your card will be charged immediately after the booking is complete. You can redeem your eVoucher across the entire Austrian Airlines network. You can find additional redemption conditions after entering the eVoucher when booking your flight at austrian.com. As an additional service (separate from our “rebooking service”) the “rebook on an earlier flight on the same day” option is valid on all booking classes with the following fares within Europe: Economy Flex (FLX) and Business Flex (BUZ) The terms and conditions for the “rebook on an earlier flight” option are: Rebookings of flights operated by Austrian Airlines onto earlier Austrian Airlines flights are possible on the same day free of charge. This does not apply to codeshare bookings operated by Austrian Airlines. This service is also available for outbound and return flights. Rebooking at the airport is only available to passengers who are only travelling with hand luggage: The passenger will be booked onto an earlier flight through the check-in system. The possibility of rebooking on an earlier flight depends on seat availability in the specific booking class. If the specific booking class is full, the passenger can go on standby. In this instance the rebooking depends on the seat availability in the specific class. Exception: HON Circle Members can also contact the Service Centre for rebooking and check-in. The check-in cut-off time of the earlier flight applies. All data are transmitted over a highly secure connection. This depends on the fare you booked, so please check the terms and conditions of your booking class when booking the flight on austrian.com. Unfortunately you cannot cancel your booking online. Please use our online form if you wish to apply for a refund. You can rebook online…if you booked your ticket online at austrian.com. …before the first flight. …if your fare conditions allow rebooking. …if the new and original flights have an Austrian Airlines flight number. What can you rebook? the time, the date, the booking class of your ticket. What are the deadlines for rebooking? fully flexible tickets up to three hours before departure, all other tickets up to 24 hours before departure In order to view your booking, enter your last name and booking code. Your booked flights will then be displayed. Important: If your fare allows a rebooking, the “Rebook” button will appear. Rebooking can currently only be carried out on our desktop page and not on our mobile site or in the Austrian Airlines app. What can you rebook? You have the option to change each flight to a different date and/or time. Please note that a route change is not possible online. Austrian Airlines offers tickets in Economy, Premium Economy and Business Class. Our travel class tariffs differ in particular in terms of conditions, service and price. On European routes, we also offer you three different fare options in Economy Class (“Light”, “Classic” and “Flex”), which differ particularly in terms of rebookings, refunds and price. Within each tariff, there are always several booking classes on all routes, which differ further in terms of rebookability, refundability, advance booking deadlines, minimum and maximum length of stay and price (whereby advance booking deadline, minimum and maximum length of stay and price can vary according to route). You can find the details in the fare regulations. The amount of the ​Miles & More mileage credit also depends on the respective booking class and fare option. You can find the booking classes during the online booking on austrian.com in the detailed information of the selected flight in "Your Selection" on the right side of the screen. Furthermore the booking class is also stated in the fare regulations - you will find these in the summary via the "Buy Now" button as well as in the booking confirmation on your screen and which is also sent to you via your contact email address. You can view and, if necessary, change the booking class of your flight at any time in the online management of your booking via "My Booking" after you have entered the relevant booking code. For private passengers, who do not require flexibility and are travelling only with hand luggage, the "Light" fare is the best and cheapest option in many cases - for example for a weekend trip. The "Classic" fare is recommended for a family vacation as it includes advanced seat reservation, free baggage allowance and a rebooking option (for a fee). Whether the better choice for the corporate customer is the "Classic"or "Flex" fare will depend on the needs of the company and how flexible the travel plans are. If the time or place of the meeting could change, the business traveller might want to consider choosing a "Flex" fare – which, in most cases, is cheaper and includes a free¹ rebooking option as well as a refund option (for a fee). Priority boarding will be offered for all passengers on Austrian Airlines’ operated flights at European airports within the "Flex" fare. 1 = There is no rebooking fee but an additional charge may apply if you rebook to a higher booking class or fail to comply with the minimum stay. In the event of a route change the fare will be recalculated for the new route. European routes are those where the departure and destination are both located within Europe within the meaning of the IATA (International Air Transport Association) definition, meaning in European states in a geographical sense as well as some states in North Africa and the Caucasus. Booking classes on European routes: Economy Light / Classic / Flex: K, L, T, S, W, V, Q, X, H, U, M, B, Y. Business: I, P, Z, D, C, J Non-European routes¹ are those which either have a departure point or an arrival point, as well as a departure and arrival point outside of Europe as per the IATA (International Air Transport Association) definition. Booking classes on non-European routes: Economy K, L, T², S, W, V, Q, H, U, M, B, Y, X, Premium Economy: G, E, N, R, Business: P, Z, D, C, J, I. 1 = All destinations except Albania, Algeria, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Georgia, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldava, Monaco, Morocco, Netherlands, North Macedonia, Norway, Poland, Portugal (including Azores and Madeira), Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tunisia, Turkey, Ukraine, United Kingdom. 2 = not available for North America and Japan No, as an Economy Light customer you will receive the same Economy service onboard. The fares differ in terms of free baggage allowance and conditions for seat reservations, rebookings and refunds, but not in terms of service on board. Boeing 777: 3-4-3 ABC - DEFG - HJK, Boeing 767 2-3-2 AC - DEG - HK In Premium Economy Class you travel in a more comfortable seat than in Economy Class, are served a three or four course menu and can check in two bags. Yes, the Premium Economy Class is separated on board from both Business as well as Economy Class by floor-to-ceiling partitions. In Premium Economy Class we will serve you a welcome drink followed by a three or four course menu with a selection of three main courses. Depending on the time of day, you will be served breakfast or a snack before landing. Yes, passengers with Senator and HON Circle Status can even take a third bag up to 23 kg with them. An upgrade can be purchased at any time after the ticket has been issued until the check-in deadline, subject to availability.

Who should go for the light fare?

{ "text": ["private passengers with little luggage that don't need flexibility"], "answer_start": [3442] }

booking

Your card will be charged immediately after the booking is complete. You can redeem your eVoucher across the entire Austrian Airlines network. You can find additional redemption conditions after entering the eVoucher when booking your flight at austrian.com. As an additional service (separate from our “rebooking service”) the “rebook on an earlier flight on the same day” option is valid on all booking classes with the following fares within Europe: Economy Flex (FLX) and Business Flex (BUZ) The terms and conditions for the “rebook on an earlier flight” option are: Rebookings of flights operated by Austrian Airlines onto earlier Austrian Airlines flights are possible on the same day free of charge. This does not apply to codeshare bookings operated by Austrian Airlines. This service is also available for outbound and return flights. Rebooking at the airport is only available to passengers who are only travelling with hand luggage: The passenger will be booked onto an earlier flight through the check-in system. The possibility of rebooking on an earlier flight depends on seat availability in the specific booking class. If the specific booking class is full, the passenger can go on standby. In this instance the rebooking depends on the seat availability in the specific class. Exception: HON Circle Members can also contact the Service Centre for rebooking and check-in. The check-in cut-off time of the earlier flight applies. All data are transmitted over a highly secure connection. This depends on the fare you booked, so please check the terms and conditions of your booking class when booking the flight on austrian.com. Unfortunately you cannot cancel your booking online. Please use our online form if you wish to apply for a refund. You can rebook online…if you booked your ticket online at austrian.com. …before the first flight. …if your fare conditions allow rebooking. …if the new and original flights have an Austrian Airlines flight number. What can you rebook? the time, the date, the booking class of your ticket. What are the deadlines for rebooking? fully flexible tickets up to three hours before departure, all other tickets up to 24 hours before departure In order to view your booking, enter your last name and booking code. Your booked flights will then be displayed. Important: If your fare allows a rebooking, the “Rebook” button will appear. Rebooking can currently only be carried out on our desktop page and not on our mobile site or in the Austrian Airlines app. What can you rebook? You have the option to change each flight to a different date and/or time. Please note that a route change is not possible online. Austrian Airlines offers tickets in Economy, Premium Economy and Business Class. Our travel class tariffs differ in particular in terms of conditions, service and price. On European routes, we also offer you three different fare options in Economy Class (“Light”, “Classic” and “Flex”), which differ particularly in terms of rebookings, refunds and price. Within each tariff, there are always several booking classes on all routes, which differ further in terms of rebookability, refundability, advance booking deadlines, minimum and maximum length of stay and price (whereby advance booking deadline, minimum and maximum length of stay and price can vary according to route). You can find the details in the fare regulations. The amount of the ​Miles & More mileage credit also depends on the respective booking class and fare option. You can find the booking classes during the online booking on austrian.com in the detailed information of the selected flight in "Your Selection" on the right side of the screen. Furthermore the booking class is also stated in the fare regulations - you will find these in the summary via the "Buy Now" button as well as in the booking confirmation on your screen and which is also sent to you via your contact email address. You can view and, if necessary, change the booking class of your flight at any time in the online management of your booking via "My Booking" after you have entered the relevant booking code. For private passengers, who do not require flexibility and are travelling only with hand luggage, the "Light" fare is the best and cheapest option in many cases - for example for a weekend trip. The "Classic" fare is recommended for a family vacation as it includes advanced seat reservation, free baggage allowance and a rebooking option (for a fee). Whether the better choice for the corporate customer is the "Classic"or "Flex" fare will depend on the needs of the company and how flexible the travel plans are. If the time or place of the meeting could change, the business traveller might want to consider choosing a "Flex" fare – which, in most cases, is cheaper and includes a free¹ rebooking option as well as a refund option (for a fee). Priority boarding will be offered for all passengers on Austrian Airlines’ operated flights at European airports within the "Flex" fare. 1 = There is no rebooking fee but an additional charge may apply if you rebook to a higher booking class or fail to comply with the minimum stay. In the event of a route change the fare will be recalculated for the new route. European routes are those where the departure and destination are both located within Europe within the meaning of the IATA (International Air Transport Association) definition, meaning in European states in a geographical sense as well as some states in North Africa and the Caucasus. Booking classes on European routes: Economy Light / Classic / Flex: K, L, T, S, W, V, Q, X, H, U, M, B, Y. Business: I, P, Z, D, C, J Non-European routes¹ are those which either have a departure point or an arrival point, as well as a departure and arrival point outside of Europe as per the IATA (International Air Transport Association) definition. Booking classes on non-European routes: Economy K, L, T², S, W, V, Q, H, U, M, B, Y, X, Premium Economy: G, E, N, R, Business: P, Z, D, C, J, I. 1 = All destinations except Albania, Algeria, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Georgia, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldava, Monaco, Morocco, Netherlands, North Macedonia, Norway, Poland, Portugal (including Azores and Madeira), Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tunisia, Turkey, Ukraine, United Kingdom. 2 = not available for North America and Japan No, as an Economy Light customer you will receive the same Economy service onboard. The fares differ in terms of free baggage allowance and conditions for seat reservations, rebookings and refunds, but not in terms of service on board. Boeing 777: 3-4-3 ABC - DEFG - HJK, Boeing 767 2-3-2 AC - DEG - HK In Premium Economy Class you travel in a more comfortable seat than in Economy Class, are served a three or four course menu and can check in two bags. Yes, the Premium Economy Class is separated on board from both Business as well as Economy Class by floor-to-ceiling partitions. In Premium Economy Class we will serve you a welcome drink followed by a three or four course menu with a selection of three main courses. Depending on the time of day, you will be served breakfast or a snack before landing. Yes, passengers with Senator and HON Circle Status can even take a third bag up to 23 kg with them. An upgrade can be purchased at any time after the ticket has been issued until the check-in deadline, subject to availability.

What fare is good for a short weekend trip?

{ "text": ["The Light fare."], "answer_start": [4117] }

booking

Your card will be charged immediately after the booking is complete. You can redeem your eVoucher across the entire Austrian Airlines network. You can find additional redemption conditions after entering the eVoucher when booking your flight at austrian.com. As an additional service (separate from our “rebooking service”) the “rebook on an earlier flight on the same day” option is valid on all booking classes with the following fares within Europe: Economy Flex (FLX) and Business Flex (BUZ) The terms and conditions for the “rebook on an earlier flight” option are: Rebookings of flights operated by Austrian Airlines onto earlier Austrian Airlines flights are possible on the same day free of charge. This does not apply to codeshare bookings operated by Austrian Airlines. This service is also available for outbound and return flights. Rebooking at the airport is only available to passengers who are only travelling with hand luggage: The passenger will be booked onto an earlier flight through the check-in system. The possibility of rebooking on an earlier flight depends on seat availability in the specific booking class. If the specific booking class is full, the passenger can go on standby. In this instance the rebooking depends on the seat availability in the specific class. Exception: HON Circle Members can also contact the Service Centre for rebooking and check-in. The check-in cut-off time of the earlier flight applies. All data are transmitted over a highly secure connection. This depends on the fare you booked, so please check the terms and conditions of your booking class when booking the flight on austrian.com. Unfortunately you cannot cancel your booking online. Please use our online form if you wish to apply for a refund. You can rebook online…if you booked your ticket online at austrian.com. …before the first flight. …if your fare conditions allow rebooking. …if the new and original flights have an Austrian Airlines flight number. What can you rebook? the time, the date, the booking class of your ticket. What are the deadlines for rebooking? fully flexible tickets up to three hours before departure, all other tickets up to 24 hours before departure In order to view your booking, enter your last name and booking code. Your booked flights will then be displayed. Important: If your fare allows a rebooking, the “Rebook” button will appear. Rebooking can currently only be carried out on our desktop page and not on our mobile site or in the Austrian Airlines app. What can you rebook? You have the option to change each flight to a different date and/or time. Please note that a route change is not possible online. Austrian Airlines offers tickets in Economy, Premium Economy and Business Class. Our travel class tariffs differ in particular in terms of conditions, service and price. On European routes, we also offer you three different fare options in Economy Class (“Light”, “Classic” and “Flex”), which differ particularly in terms of rebookings, refunds and price. Within each tariff, there are always several booking classes on all routes, which differ further in terms of rebookability, refundability, advance booking deadlines, minimum and maximum length of stay and price (whereby advance booking deadline, minimum and maximum length of stay and price can vary according to route). You can find the details in the fare regulations. The amount of the ​Miles & More mileage credit also depends on the respective booking class and fare option. You can find the booking classes during the online booking on austrian.com in the detailed information of the selected flight in "Your Selection" on the right side of the screen. Furthermore the booking class is also stated in the fare regulations - you will find these in the summary via the "Buy Now" button as well as in the booking confirmation on your screen and which is also sent to you via your contact email address. You can view and, if necessary, change the booking class of your flight at any time in the online management of your booking via "My Booking" after you have entered the relevant booking code. For private passengers, who do not require flexibility and are travelling only with hand luggage, the "Light" fare is the best and cheapest option in many cases - for example for a weekend trip. The "Classic" fare is recommended for a family vacation as it includes advanced seat reservation, free baggage allowance and a rebooking option (for a fee). Whether the better choice for the corporate customer is the "Classic"or "Flex" fare will depend on the needs of the company and how flexible the travel plans are. If the time or place of the meeting could change, the business traveller might want to consider choosing a "Flex" fare – which, in most cases, is cheaper and includes a free¹ rebooking option as well as a refund option (for a fee). Priority boarding will be offered for all passengers on Austrian Airlines’ operated flights at European airports within the "Flex" fare. 1 = There is no rebooking fee but an additional charge may apply if you rebook to a higher booking class or fail to comply with the minimum stay. In the event of a route change the fare will be recalculated for the new route. European routes are those where the departure and destination are both located within Europe within the meaning of the IATA (International Air Transport Association) definition, meaning in European states in a geographical sense as well as some states in North Africa and the Caucasus. Booking classes on European routes: Economy Light / Classic / Flex: K, L, T, S, W, V, Q, X, H, U, M, B, Y. Business: I, P, Z, D, C, J Non-European routes¹ are those which either have a departure point or an arrival point, as well as a departure and arrival point outside of Europe as per the IATA (International Air Transport Association) definition. Booking classes on non-European routes: Economy K, L, T², S, W, V, Q, H, U, M, B, Y, X, Premium Economy: G, E, N, R, Business: P, Z, D, C, J, I. 1 = All destinations except Albania, Algeria, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Georgia, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldava, Monaco, Morocco, Netherlands, North Macedonia, Norway, Poland, Portugal (including Azores and Madeira), Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tunisia, Turkey, Ukraine, United Kingdom. 2 = not available for North America and Japan No, as an Economy Light customer you will receive the same Economy service onboard. The fares differ in terms of free baggage allowance and conditions for seat reservations, rebookings and refunds, but not in terms of service on board. Boeing 777: 3-4-3 ABC - DEFG - HJK, Boeing 767 2-3-2 AC - DEG - HK In Premium Economy Class you travel in a more comfortable seat than in Economy Class, are served a three or four course menu and can check in two bags. Yes, the Premium Economy Class is separated on board from both Business as well as Economy Class by floor-to-ceiling partitions. In Premium Economy Class we will serve you a welcome drink followed by a three or four course menu with a selection of three main courses. Depending on the time of day, you will be served breakfast or a snack before landing. Yes, passengers with Senator and HON Circle Status can even take a third bag up to 23 kg with them. An upgrade can be purchased at any time after the ticket has been issued until the check-in deadline, subject to availability.

And who should choose Classic?

{ "text": ["When you go on a family vacation."], "answer_start": [4312] }

booking

Your card will be charged immediately after the booking is complete. You can redeem your eVoucher across the entire Austrian Airlines network. You can find additional redemption conditions after entering the eVoucher when booking your flight at austrian.com. As an additional service (separate from our “rebooking service”) the “rebook on an earlier flight on the same day” option is valid on all booking classes with the following fares within Europe: Economy Flex (FLX) and Business Flex (BUZ) The terms and conditions for the “rebook on an earlier flight” option are: Rebookings of flights operated by Austrian Airlines onto earlier Austrian Airlines flights are possible on the same day free of charge. This does not apply to codeshare bookings operated by Austrian Airlines. This service is also available for outbound and return flights. Rebooking at the airport is only available to passengers who are only travelling with hand luggage: The passenger will be booked onto an earlier flight through the check-in system. The possibility of rebooking on an earlier flight depends on seat availability in the specific booking class. If the specific booking class is full, the passenger can go on standby. In this instance the rebooking depends on the seat availability in the specific class. Exception: HON Circle Members can also contact the Service Centre for rebooking and check-in. The check-in cut-off time of the earlier flight applies. All data are transmitted over a highly secure connection. This depends on the fare you booked, so please check the terms and conditions of your booking class when booking the flight on austrian.com. Unfortunately you cannot cancel your booking online. Please use our online form if you wish to apply for a refund. You can rebook online…if you booked your ticket online at austrian.com. …before the first flight. …if your fare conditions allow rebooking. …if the new and original flights have an Austrian Airlines flight number. What can you rebook? the time, the date, the booking class of your ticket. What are the deadlines for rebooking? fully flexible tickets up to three hours before departure, all other tickets up to 24 hours before departure In order to view your booking, enter your last name and booking code. Your booked flights will then be displayed. Important: If your fare allows a rebooking, the “Rebook” button will appear. Rebooking can currently only be carried out on our desktop page and not on our mobile site or in the Austrian Airlines app. What can you rebook? You have the option to change each flight to a different date and/or time. Please note that a route change is not possible online. Austrian Airlines offers tickets in Economy, Premium Economy and Business Class. Our travel class tariffs differ in particular in terms of conditions, service and price. On European routes, we also offer you three different fare options in Economy Class (“Light”, “Classic” and “Flex”), which differ particularly in terms of rebookings, refunds and price. Within each tariff, there are always several booking classes on all routes, which differ further in terms of rebookability, refundability, advance booking deadlines, minimum and maximum length of stay and price (whereby advance booking deadline, minimum and maximum length of stay and price can vary according to route). You can find the details in the fare regulations. The amount of the ​Miles & More mileage credit also depends on the respective booking class and fare option. You can find the booking classes during the online booking on austrian.com in the detailed information of the selected flight in "Your Selection" on the right side of the screen. Furthermore the booking class is also stated in the fare regulations - you will find these in the summary via the "Buy Now" button as well as in the booking confirmation on your screen and which is also sent to you via your contact email address. You can view and, if necessary, change the booking class of your flight at any time in the online management of your booking via "My Booking" after you have entered the relevant booking code. For private passengers, who do not require flexibility and are travelling only with hand luggage, the "Light" fare is the best and cheapest option in many cases - for example for a weekend trip. The "Classic" fare is recommended for a family vacation as it includes advanced seat reservation, free baggage allowance and a rebooking option (for a fee). Whether the better choice for the corporate customer is the "Classic"or "Flex" fare will depend on the needs of the company and how flexible the travel plans are. If the time or place of the meeting could change, the business traveller might want to consider choosing a "Flex" fare – which, in most cases, is cheaper and includes a free¹ rebooking option as well as a refund option (for a fee). Priority boarding will be offered for all passengers on Austrian Airlines’ operated flights at European airports within the "Flex" fare. 1 = There is no rebooking fee but an additional charge may apply if you rebook to a higher booking class or fail to comply with the minimum stay. In the event of a route change the fare will be recalculated for the new route. European routes are those where the departure and destination are both located within Europe within the meaning of the IATA (International Air Transport Association) definition, meaning in European states in a geographical sense as well as some states in North Africa and the Caucasus. Booking classes on European routes: Economy Light / Classic / Flex: K, L, T, S, W, V, Q, X, H, U, M, B, Y. Business: I, P, Z, D, C, J Non-European routes¹ are those which either have a departure point or an arrival point, as well as a departure and arrival point outside of Europe as per the IATA (International Air Transport Association) definition. Booking classes on non-European routes: Economy K, L, T², S, W, V, Q, H, U, M, B, Y, X, Premium Economy: G, E, N, R, Business: P, Z, D, C, J, I. 1 = All destinations except Albania, Algeria, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Georgia, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldava, Monaco, Morocco, Netherlands, North Macedonia, Norway, Poland, Portugal (including Azores and Madeira), Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tunisia, Turkey, Ukraine, United Kingdom. 2 = not available for North America and Japan No, as an Economy Light customer you will receive the same Economy service onboard. The fares differ in terms of free baggage allowance and conditions for seat reservations, rebookings and refunds, but not in terms of service on board. Boeing 777: 3-4-3 ABC - DEFG - HJK, Boeing 767 2-3-2 AC - DEG - HK In Premium Economy Class you travel in a more comfortable seat than in Economy Class, are served a three or four course menu and can check in two bags. Yes, the Premium Economy Class is separated on board from both Business as well as Economy Class by floor-to-ceiling partitions. In Premium Economy Class we will serve you a welcome drink followed by a three or four course menu with a selection of three main courses. Depending on the time of day, you will be served breakfast or a snack before landing. Yes, passengers with Senator and HON Circle Status can even take a third bag up to 23 kg with them. An upgrade can be purchased at any time after the ticket has been issued until the check-in deadline, subject to availability.

What fare do you recommend for my family vacation. I need flexibility.

{ "text": ["The Classic fare."], "answer_start": [4312] }

booking

Your card will be charged immediately after the booking is complete. You can redeem your eVoucher across the entire Austrian Airlines network. You can find additional redemption conditions after entering the eVoucher when booking your flight at austrian.com. As an additional service (separate from our “rebooking service”) the “rebook on an earlier flight on the same day” option is valid on all booking classes with the following fares within Europe: Economy Flex (FLX) and Business Flex (BUZ) The terms and conditions for the “rebook on an earlier flight” option are: Rebookings of flights operated by Austrian Airlines onto earlier Austrian Airlines flights are possible on the same day free of charge. This does not apply to codeshare bookings operated by Austrian Airlines. This service is also available for outbound and return flights. Rebooking at the airport is only available to passengers who are only travelling with hand luggage: The passenger will be booked onto an earlier flight through the check-in system. The possibility of rebooking on an earlier flight depends on seat availability in the specific booking class. If the specific booking class is full, the passenger can go on standby. In this instance the rebooking depends on the seat availability in the specific class. Exception: HON Circle Members can also contact the Service Centre for rebooking and check-in. The check-in cut-off time of the earlier flight applies. All data are transmitted over a highly secure connection. This depends on the fare you booked, so please check the terms and conditions of your booking class when booking the flight on austrian.com. Unfortunately you cannot cancel your booking online. Please use our online form if you wish to apply for a refund. You can rebook online…if you booked your ticket online at austrian.com. …before the first flight. …if your fare conditions allow rebooking. …if the new and original flights have an Austrian Airlines flight number. What can you rebook? the time, the date, the booking class of your ticket. What are the deadlines for rebooking? fully flexible tickets up to three hours before departure, all other tickets up to 24 hours before departure In order to view your booking, enter your last name and booking code. Your booked flights will then be displayed. Important: If your fare allows a rebooking, the “Rebook” button will appear. Rebooking can currently only be carried out on our desktop page and not on our mobile site or in the Austrian Airlines app. What can you rebook? You have the option to change each flight to a different date and/or time. Please note that a route change is not possible online. Austrian Airlines offers tickets in Economy, Premium Economy and Business Class. Our travel class tariffs differ in particular in terms of conditions, service and price. On European routes, we also offer you three different fare options in Economy Class (“Light”, “Classic” and “Flex”), which differ particularly in terms of rebookings, refunds and price. Within each tariff, there are always several booking classes on all routes, which differ further in terms of rebookability, refundability, advance booking deadlines, minimum and maximum length of stay and price (whereby advance booking deadline, minimum and maximum length of stay and price can vary according to route). You can find the details in the fare regulations. The amount of the ​Miles & More mileage credit also depends on the respective booking class and fare option. You can find the booking classes during the online booking on austrian.com in the detailed information of the selected flight in "Your Selection" on the right side of the screen. Furthermore the booking class is also stated in the fare regulations - you will find these in the summary via the "Buy Now" button as well as in the booking confirmation on your screen and which is also sent to you via your contact email address. You can view and, if necessary, change the booking class of your flight at any time in the online management of your booking via "My Booking" after you have entered the relevant booking code. For private passengers, who do not require flexibility and are travelling only with hand luggage, the "Light" fare is the best and cheapest option in many cases - for example for a weekend trip. The "Classic" fare is recommended for a family vacation as it includes advanced seat reservation, free baggage allowance and a rebooking option (for a fee). Whether the better choice for the corporate customer is the "Classic"or "Flex" fare will depend on the needs of the company and how flexible the travel plans are. If the time or place of the meeting could change, the business traveller might want to consider choosing a "Flex" fare – which, in most cases, is cheaper and includes a free¹ rebooking option as well as a refund option (for a fee). Priority boarding will be offered for all passengers on Austrian Airlines’ operated flights at European airports within the "Flex" fare. 1 = There is no rebooking fee but an additional charge may apply if you rebook to a higher booking class or fail to comply with the minimum stay. In the event of a route change the fare will be recalculated for the new route. European routes are those where the departure and destination are both located within Europe within the meaning of the IATA (International Air Transport Association) definition, meaning in European states in a geographical sense as well as some states in North Africa and the Caucasus. Booking classes on European routes: Economy Light / Classic / Flex: K, L, T, S, W, V, Q, X, H, U, M, B, Y. Business: I, P, Z, D, C, J Non-European routes¹ are those which either have a departure point or an arrival point, as well as a departure and arrival point outside of Europe as per the IATA (International Air Transport Association) definition. Booking classes on non-European routes: Economy K, L, T², S, W, V, Q, H, U, M, B, Y, X, Premium Economy: G, E, N, R, Business: P, Z, D, C, J, I. 1 = All destinations except Albania, Algeria, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Georgia, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldava, Monaco, Morocco, Netherlands, North Macedonia, Norway, Poland, Portugal (including Azores and Madeira), Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tunisia, Turkey, Ukraine, United Kingdom. 2 = not available for North America and Japan No, as an Economy Light customer you will receive the same Economy service onboard. The fares differ in terms of free baggage allowance and conditions for seat reservations, rebookings and refunds, but not in terms of service on board. Boeing 777: 3-4-3 ABC - DEFG - HJK, Boeing 767 2-3-2 AC - DEG - HK In Premium Economy Class you travel in a more comfortable seat than in Economy Class, are served a three or four course menu and can check in two bags. Yes, the Premium Economy Class is separated on board from both Business as well as Economy Class by floor-to-ceiling partitions. In Premium Economy Class we will serve you a welcome drink followed by a three or four course menu with a selection of three main courses. Depending on the time of day, you will be served breakfast or a snack before landing. Yes, passengers with Senator and HON Circle Status can even take a third bag up to 23 kg with them. An upgrade can be purchased at any time after the ticket has been issued until the check-in deadline, subject to availability.

What are good options for corporate customers?

{ "text": ["The Classic and Flex fares."], "answer_start": [4469] }

booking

Your card will be charged immediately after the booking is complete. You can redeem your eVoucher across the entire Austrian Airlines network. You can find additional redemption conditions after entering the eVoucher when booking your flight at austrian.com. As an additional service (separate from our “rebooking service”) the “rebook on an earlier flight on the same day” option is valid on all booking classes with the following fares within Europe: Economy Flex (FLX) and Business Flex (BUZ) The terms and conditions for the “rebook on an earlier flight” option are: Rebookings of flights operated by Austrian Airlines onto earlier Austrian Airlines flights are possible on the same day free of charge. This does not apply to codeshare bookings operated by Austrian Airlines. This service is also available for outbound and return flights. Rebooking at the airport is only available to passengers who are only travelling with hand luggage: The passenger will be booked onto an earlier flight through the check-in system. The possibility of rebooking on an earlier flight depends on seat availability in the specific booking class. If the specific booking class is full, the passenger can go on standby. In this instance the rebooking depends on the seat availability in the specific class. Exception: HON Circle Members can also contact the Service Centre for rebooking and check-in. The check-in cut-off time of the earlier flight applies. All data are transmitted over a highly secure connection. This depends on the fare you booked, so please check the terms and conditions of your booking class when booking the flight on austrian.com. Unfortunately you cannot cancel your booking online. Please use our online form if you wish to apply for a refund. You can rebook online…if you booked your ticket online at austrian.com. …before the first flight. …if your fare conditions allow rebooking. …if the new and original flights have an Austrian Airlines flight number. What can you rebook? the time, the date, the booking class of your ticket. What are the deadlines for rebooking? fully flexible tickets up to three hours before departure, all other tickets up to 24 hours before departure In order to view your booking, enter your last name and booking code. Your booked flights will then be displayed. Important: If your fare allows a rebooking, the “Rebook” button will appear. Rebooking can currently only be carried out on our desktop page and not on our mobile site or in the Austrian Airlines app. What can you rebook? You have the option to change each flight to a different date and/or time. Please note that a route change is not possible online. Austrian Airlines offers tickets in Economy, Premium Economy and Business Class. Our travel class tariffs differ in particular in terms of conditions, service and price. On European routes, we also offer you three different fare options in Economy Class (“Light”, “Classic” and “Flex”), which differ particularly in terms of rebookings, refunds and price. Within each tariff, there are always several booking classes on all routes, which differ further in terms of rebookability, refundability, advance booking deadlines, minimum and maximum length of stay and price (whereby advance booking deadline, minimum and maximum length of stay and price can vary according to route). You can find the details in the fare regulations. The amount of the ​Miles & More mileage credit also depends on the respective booking class and fare option. You can find the booking classes during the online booking on austrian.com in the detailed information of the selected flight in "Your Selection" on the right side of the screen. Furthermore the booking class is also stated in the fare regulations - you will find these in the summary via the "Buy Now" button as well as in the booking confirmation on your screen and which is also sent to you via your contact email address. You can view and, if necessary, change the booking class of your flight at any time in the online management of your booking via "My Booking" after you have entered the relevant booking code. For private passengers, who do not require flexibility and are travelling only with hand luggage, the "Light" fare is the best and cheapest option in many cases - for example for a weekend trip. The "Classic" fare is recommended for a family vacation as it includes advanced seat reservation, free baggage allowance and a rebooking option (for a fee). Whether the better choice for the corporate customer is the "Classic"or "Flex" fare will depend on the needs of the company and how flexible the travel plans are. If the time or place of the meeting could change, the business traveller might want to consider choosing a "Flex" fare – which, in most cases, is cheaper and includes a free¹ rebooking option as well as a refund option (for a fee). Priority boarding will be offered for all passengers on Austrian Airlines’ operated flights at European airports within the "Flex" fare. 1 = There is no rebooking fee but an additional charge may apply if you rebook to a higher booking class or fail to comply with the minimum stay. In the event of a route change the fare will be recalculated for the new route. European routes are those where the departure and destination are both located within Europe within the meaning of the IATA (International Air Transport Association) definition, meaning in European states in a geographical sense as well as some states in North Africa and the Caucasus. Booking classes on European routes: Economy Light / Classic / Flex: K, L, T, S, W, V, Q, X, H, U, M, B, Y. Business: I, P, Z, D, C, J Non-European routes¹ are those which either have a departure point or an arrival point, as well as a departure and arrival point outside of Europe as per the IATA (International Air Transport Association) definition. Booking classes on non-European routes: Economy K, L, T², S, W, V, Q, H, U, M, B, Y, X, Premium Economy: G, E, N, R, Business: P, Z, D, C, J, I. 1 = All destinations except Albania, Algeria, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Georgia, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldava, Monaco, Morocco, Netherlands, North Macedonia, Norway, Poland, Portugal (including Azores and Madeira), Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tunisia, Turkey, Ukraine, United Kingdom. 2 = not available for North America and Japan No, as an Economy Light customer you will receive the same Economy service onboard. The fares differ in terms of free baggage allowance and conditions for seat reservations, rebookings and refunds, but not in terms of service on board. Boeing 777: 3-4-3 ABC - DEFG - HJK, Boeing 767 2-3-2 AC - DEG - HK In Premium Economy Class you travel in a more comfortable seat than in Economy Class, are served a three or four course menu and can check in two bags. Yes, the Premium Economy Class is separated on board from both Business as well as Economy Class by floor-to-ceiling partitions. In Premium Economy Class we will serve you a welcome drink followed by a three or four course menu with a selection of three main courses. Depending on the time of day, you will be served breakfast or a snack before landing. Yes, passengers with Senator and HON Circle Status can even take a third bag up to 23 kg with them. An upgrade can be purchased at any time after the ticket has been issued until the check-in deadline, subject to availability.

My company wants me to fly to a meeting. The date might change. What should I book?

{ "text": ["The Flex fare is ideal."], "answer_start": [4632] }

booking

Your card will be charged immediately after the booking is complete. You can redeem your eVoucher across the entire Austrian Airlines network. You can find additional redemption conditions after entering the eVoucher when booking your flight at austrian.com. As an additional service (separate from our “rebooking service”) the “rebook on an earlier flight on the same day” option is valid on all booking classes with the following fares within Europe: Economy Flex (FLX) and Business Flex (BUZ) The terms and conditions for the “rebook on an earlier flight” option are: Rebookings of flights operated by Austrian Airlines onto earlier Austrian Airlines flights are possible on the same day free of charge. This does not apply to codeshare bookings operated by Austrian Airlines. This service is also available for outbound and return flights. Rebooking at the airport is only available to passengers who are only travelling with hand luggage: The passenger will be booked onto an earlier flight through the check-in system. The possibility of rebooking on an earlier flight depends on seat availability in the specific booking class. If the specific booking class is full, the passenger can go on standby. In this instance the rebooking depends on the seat availability in the specific class. Exception: HON Circle Members can also contact the Service Centre for rebooking and check-in. The check-in cut-off time of the earlier flight applies. All data are transmitted over a highly secure connection. This depends on the fare you booked, so please check the terms and conditions of your booking class when booking the flight on austrian.com. Unfortunately you cannot cancel your booking online. Please use our online form if you wish to apply for a refund. You can rebook online…if you booked your ticket online at austrian.com. …before the first flight. …if your fare conditions allow rebooking. …if the new and original flights have an Austrian Airlines flight number. What can you rebook? the time, the date, the booking class of your ticket. What are the deadlines for rebooking? fully flexible tickets up to three hours before departure, all other tickets up to 24 hours before departure In order to view your booking, enter your last name and booking code. Your booked flights will then be displayed. Important: If your fare allows a rebooking, the “Rebook” button will appear. Rebooking can currently only be carried out on our desktop page and not on our mobile site or in the Austrian Airlines app. What can you rebook? You have the option to change each flight to a different date and/or time. Please note that a route change is not possible online. Austrian Airlines offers tickets in Economy, Premium Economy and Business Class. Our travel class tariffs differ in particular in terms of conditions, service and price. On European routes, we also offer you three different fare options in Economy Class (“Light”, “Classic” and “Flex”), which differ particularly in terms of rebookings, refunds and price. Within each tariff, there are always several booking classes on all routes, which differ further in terms of rebookability, refundability, advance booking deadlines, minimum and maximum length of stay and price (whereby advance booking deadline, minimum and maximum length of stay and price can vary according to route). You can find the details in the fare regulations. The amount of the ​Miles & More mileage credit also depends on the respective booking class and fare option. You can find the booking classes during the online booking on austrian.com in the detailed information of the selected flight in "Your Selection" on the right side of the screen. Furthermore the booking class is also stated in the fare regulations - you will find these in the summary via the "Buy Now" button as well as in the booking confirmation on your screen and which is also sent to you via your contact email address. You can view and, if necessary, change the booking class of your flight at any time in the online management of your booking via "My Booking" after you have entered the relevant booking code. For private passengers, who do not require flexibility and are travelling only with hand luggage, the "Light" fare is the best and cheapest option in many cases - for example for a weekend trip. The "Classic" fare is recommended for a family vacation as it includes advanced seat reservation, free baggage allowance and a rebooking option (for a fee). Whether the better choice for the corporate customer is the "Classic"or "Flex" fare will depend on the needs of the company and how flexible the travel plans are. If the time or place of the meeting could change, the business traveller might want to consider choosing a "Flex" fare – which, in most cases, is cheaper and includes a free¹ rebooking option as well as a refund option (for a fee). Priority boarding will be offered for all passengers on Austrian Airlines’ operated flights at European airports within the "Flex" fare. 1 = There is no rebooking fee but an additional charge may apply if you rebook to a higher booking class or fail to comply with the minimum stay. In the event of a route change the fare will be recalculated for the new route. European routes are those where the departure and destination are both located within Europe within the meaning of the IATA (International Air Transport Association) definition, meaning in European states in a geographical sense as well as some states in North Africa and the Caucasus. Booking classes on European routes: Economy Light / Classic / Flex: K, L, T, S, W, V, Q, X, H, U, M, B, Y. Business: I, P, Z, D, C, J Non-European routes¹ are those which either have a departure point or an arrival point, as well as a departure and arrival point outside of Europe as per the IATA (International Air Transport Association) definition. Booking classes on non-European routes: Economy K, L, T², S, W, V, Q, H, U, M, B, Y, X, Premium Economy: G, E, N, R, Business: P, Z, D, C, J, I. 1 = All destinations except Albania, Algeria, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Georgia, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldava, Monaco, Morocco, Netherlands, North Macedonia, Norway, Poland, Portugal (including Azores and Madeira), Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tunisia, Turkey, Ukraine, United Kingdom. 2 = not available for North America and Japan No, as an Economy Light customer you will receive the same Economy service onboard. The fares differ in terms of free baggage allowance and conditions for seat reservations, rebookings and refunds, but not in terms of service on board. Boeing 777: 3-4-3 ABC - DEFG - HJK, Boeing 767 2-3-2 AC - DEG - HK In Premium Economy Class you travel in a more comfortable seat than in Economy Class, are served a three or four course menu and can check in two bags. Yes, the Premium Economy Class is separated on board from both Business as well as Economy Class by floor-to-ceiling partitions. In Premium Economy Class we will serve you a welcome drink followed by a three or four course menu with a selection of three main courses. Depending on the time of day, you will be served breakfast or a snack before landing. Yes, passengers with Senator and HON Circle Status can even take a third bag up to 23 kg with them. An upgrade can be purchased at any time after the ticket has been issued until the check-in deadline, subject to availability.

Do I get priority boarding with the Flex fare?

{ "text": ["Yes, at all European airports."], "answer_start": [4864] }