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Coming from Samsung Galaxy S25 ultra

On my Galaxy S21 I was able to keep the WhatsApp video call while multi tasking, with the apple application I can do that only within WhatsApp, I could keep a voice call while multitasking but if while doing that I watch a video then when I got back to a video call the call times out for no activity and I have to hang up the call and then call again to fix this., , Giving it only 3 stars here because my experience with this app in Samsung was sooooo much better at the point were I feel like a did a downgrade., , Now this apply to me since I use the video call feature a lot of you do not use this feature then it should work great for you.

Communication

Video Calls

Negative

Communication - Video Calls - Negative

### USER: Coming from Samsung Galaxy S25 ultra: On my Galaxy S21 I was able to keep the WhatsApp video call while multi tasking, with the apple application I can do that only within WhatsApp, I could keep a voice call while multitasking but if while doing that I watch a video then when I got back to a video call the call times out for no activity and I have to hang up the call and then call again to fix this., , Giving it only 3 stars here because my experience with this app in Samsung was sooooo much better at the point were I feel like a did a downgrade., , Now this apply to me since I use the video call feature a lot of you do not use this feature then it should work great for you. ### ASSISTANT: Communication - Video Calls - Negative )))

### Review: title: Coming from Samsung Galaxy S25 ultra, content: On my Galaxy S21 I was able to keep the WhatsApp video call while multi tasking, with the apple application I can do that only within WhatsApp, I could keep a voice call while multitasking but if while doing that I watch a video then when I got back to a video call the call times out for no activity and I have to hang up the call and then call again to fix this., , Giving it only 3 stars here because my experience with this app in Samsung was sooooo much better at the point were I feel like a did a downgrade., , Now this apply to me since I use the video call feature a lot of you do not use this feature then it should work great for you. ### Analysis: categories: Communication, aspects: Video Calls, sentiments: Negative )))

### Review: title: Coming from Samsung Galaxy S25 ultra, content: On my Galaxy S21 I was able to keep the WhatsApp video call while multi tasking, with the apple application I can do that only within WhatsApp, I could keep a voice call while multitasking but if while doing that I watch a video then when I got back to a video call the call times out for no activity and I have to hang up the call and then call again to fix this., , Giving it only 3 stars here because my experience with this app in Samsung was sooooo much better at the point were I feel like a did a downgrade., , Now this apply to me since I use the video call feature a lot of you do not use this feature then it should work great for you. ### Analysis: categories: (Communication) aspects: (Video Calls) sentiments: (Negative) )))

Bugs

Update November 2022:, Latest update introduced more bugs. Now screen moves up and bottom half turn black and you can’t use the app properly. Every time this requires user to completely close app and re-open it again., , Please fix these bugs and do more testing before you release updates. , , At least you fixed the more annoying bugs mentioned below. Thanks for that. , , Dear Developers, this last update totally screwed up the app. - I’m getting blank screens where you can see the text box while typing. - The list of chats keeps moving down before you can select on it (so you enter the wrong chat) or - when stationary it always selects the chat below the one you select. So you have to select another chat to get into the one you want. Seriously? Revert to a previous safe build and do more testing before you push new updates out, it’s becoming annoying enough to make me want to report these bugs in a review. Happy to submit screen shots or video with version/phone info if needed (latest updated iOS and WhatsApp updated). Other then that my only other WhatsApp suggestions is -to allow users to edit or delete their messages (outside of disappearing messages) - to allow chat backup to other drives or apps or make it easier to use

App Bugs

Performance

Negative

App Bugs - Performance - Negative

### USER: Bugs: Update November 2022:, Latest update introduced more bugs. Now screen moves up and bottom half turn black and you can’t use the app properly. Every time this requires user to completely close app and re-open it again., , Please fix these bugs and do more testing before you release updates. , , At least you fixed the more annoying bugs mentioned below. Thanks for that. , , Dear Developers, this last update totally screwed up the app. - I’m getting blank screens where you can see the text box while typing. - The list of chats keeps moving down before you can select on it (so you enter the wrong chat) or - when stationary it always selects the chat below the one you select. So you have to select another chat to get into the one you want. Seriously? Revert to a previous safe build and do more testing before you push new updates out, it’s becoming annoying enough to make me want to report these bugs in a review. Happy to submit screen shots or video with version/phone info if needed (latest updated iOS and WhatsApp updated). Other then that my only other WhatsApp suggestions is -to allow users to edit or delete their messages (outside of disappearing messages) - to allow chat backup to other drives or apps or make it easier to use ### ASSISTANT: App Bugs - Performance - Negative )))

### Review: title: Bugs, content: Update November 2022:, Latest update introduced more bugs. Now screen moves up and bottom half turn black and you can’t use the app properly. Every time this requires user to completely close app and re-open it again., , Please fix these bugs and do more testing before you release updates. , , At least you fixed the more annoying bugs mentioned below. Thanks for that. , , Dear Developers, this last update totally screwed up the app. - I’m getting blank screens where you can see the text box while typing. - The list of chats keeps moving down before you can select on it (so you enter the wrong chat) or - when stationary it always selects the chat below the one you select. So you have to select another chat to get into the one you want. Seriously? Revert to a previous safe build and do more testing before you push new updates out, it’s becoming annoying enough to make me want to report these bugs in a review. Happy to submit screen shots or video with version/phone info if needed (latest updated iOS and WhatsApp updated). Other then that my only other WhatsApp suggestions is -to allow users to edit or delete their messages (outside of disappearing messages) - to allow chat backup to other drives or apps or make it easier to use ### Analysis: categories: App Bugs, aspects: Performance, sentiments: Negative )))

### Review: title: Bugs, content: Update November 2022:, Latest update introduced more bugs. Now screen moves up and bottom half turn black and you can’t use the app properly. Every time this requires user to completely close app and re-open it again., , Please fix these bugs and do more testing before you release updates. , , At least you fixed the more annoying bugs mentioned below. Thanks for that. , , Dear Developers, this last update totally screwed up the app. - I’m getting blank screens where you can see the text box while typing. - The list of chats keeps moving down before you can select on it (so you enter the wrong chat) or - when stationary it always selects the chat below the one you select. So you have to select another chat to get into the one you want. Seriously? Revert to a previous safe build and do more testing before you push new updates out, it’s becoming annoying enough to make me want to report these bugs in a review. Happy to submit screen shots or video with version/phone info if needed (latest updated iOS and WhatsApp updated). Other then that my only other WhatsApp suggestions is -to allow users to edit or delete their messages (outside of disappearing messages) - to allow chat backup to other drives or apps or make it easier to use ### Analysis: categories: (App Bugs) aspects: (Performance) sentiments: (Negative) )))

Broadcasting Should Be Made Easy

#1. Bring back the hidden archived chats ! It’s for personal security and privacy ! Staying hidden was waaay better, please bring it back and just find another way of notifying the user if there’s a new message from the hidden archive. If it’s not by default at least it should be put in settings where you could activate & personalize user experience. , , #2. Selecting a list from your contacts to broadcast a message to is not an easy task especially for those of us who have lots of contacts list. I think we’ll be way better off if we had the option to “auto / multi” select all (256) contacts at once, rather manually doing it, It gets really boring at times. Also increase the total number of contacts who can receive a broadcast message at a time. (256) ain’t enough. Thanks

Messaging, Messaging, Messaging

Archived chat feature, Broadcast selection, Broadcast number limit

Negative, Negative, Negative

Messaging - Archived chat feature - Negative, Messaging - Broadcast selection - Negative, Messaging - Broadcast number limit - Negative

### USER: Broadcasting Should Be Made Easy: #1. Bring back the hidden archived chats ! It’s for personal security and privacy ! Staying hidden was waaay better, please bring it back and just find another way of notifying the user if there’s a new message from the hidden archive. If it’s not by default at least it should be put in settings where you could activate & personalize user experience. , , #2. Selecting a list from your contacts to broadcast a message to is not an easy task especially for those of us who have lots of contacts list. I think we’ll be way better off if we had the option to “auto / multi” select all (256) contacts at once, rather manually doing it, It gets really boring at times. Also increase the total number of contacts who can receive a broadcast message at a time. (256) ain’t enough. Thanks ### ASSISTANT: Messaging - Archived chat feature - Negative, Messaging - Broadcast selection - Negative, Messaging - Broadcast number limit - Negative )))

### Review: title: Broadcasting Should Be Made Easy, content: #1. Bring back the hidden archived chats ! It’s for personal security and privacy ! Staying hidden was waaay better, please bring it back and just find another way of notifying the user if there’s a new message from the hidden archive. If it’s not by default at least it should be put in settings where you could activate & personalize user experience. , , #2. Selecting a list from your contacts to broadcast a message to is not an easy task especially for those of us who have lots of contacts list. I think we’ll be way better off if we had the option to “auto / multi” select all (256) contacts at once, rather manually doing it, It gets really boring at times. Also increase the total number of contacts who can receive a broadcast message at a time. (256) ain’t enough. Thanks ### Analysis: categories: Messaging, Messaging, Messaging, aspects: Archived chat feature, Broadcast selection, Broadcast number limit, sentiments: Negative, Negative, Negative )))

### Review: title: Broadcasting Should Be Made Easy, content: #1. Bring back the hidden archived chats ! It’s for personal security and privacy ! Staying hidden was waaay better, please bring it back and just find another way of notifying the user if there’s a new message from the hidden archive. If it’s not by default at least it should be put in settings where you could activate & personalize user experience. , , #2. Selecting a list from your contacts to broadcast a message to is not an easy task especially for those of us who have lots of contacts list. I think we’ll be way better off if we had the option to “auto / multi” select all (256) contacts at once, rather manually doing it, It gets really boring at times. Also increase the total number of contacts who can receive a broadcast message at a time. (256) ain’t enough. Thanks ### Analysis: categories: (Messaging, Messaging, Messaging) aspects: (Archived chat feature, Broadcast selection, Broadcast number limit) sentiments: (Negative, Negative, Negative) )))

WhatsApps 1 problem

WhatsApp is a really awesome and fun app my best friend made me download and I had known about WhatsApp for a while before I got it but for some reason I didn’t really get the point. But now I’m so happy I got WhatsApp! I can send video messages and cute stickers to my bffs and to anyone anywhere around the world for FREE! And it doesn’t need as much as reception. Another thing I enjoy about WhatsApp is that I can finally do group face times!!! And since I have an iPhone 6 it doesn’t work on FaceTime, by that I mean whenever I try group face time it never shows any faces so I need WhatsApp. And with all that being said I can probably say this, I HAVE NO IDEA HOW TO MAKE A GROUP CHAT!!! It’s super annoying because I try making group chats and it disappears!!! SO VERY ANNOYING! But that’s the only complaint I have so ya!

Functionality

Group Chat

Negative

Functionality - Group Chat - Negative

### USER: WhatsApps 1 problem: WhatsApp is a really awesome and fun app my best friend made me download and I had known about WhatsApp for a while before I got it but for some reason I didn’t really get the point. But now I’m so happy I got WhatsApp! I can send video messages and cute stickers to my bffs and to anyone anywhere around the world for FREE! And it doesn’t need as much as reception. Another thing I enjoy about WhatsApp is that I can finally do group face times!!! And since I have an iPhone 6 it doesn’t work on FaceTime, by that I mean whenever I try group face time it never shows any faces so I need WhatsApp. And with all that being said I can probably say this, I HAVE NO IDEA HOW TO MAKE A GROUP CHAT!!! It’s super annoying because I try making group chats and it disappears!!! SO VERY ANNOYING! But that’s the only complaint I have so ya! ### ASSISTANT: Functionality - Group Chat - Negative )))

### Review: title: WhatsApps 1 problem, content: WhatsApp is a really awesome and fun app my best friend made me download and I had known about WhatsApp for a while before I got it but for some reason I didn’t really get the point. But now I’m so happy I got WhatsApp! I can send video messages and cute stickers to my bffs and to anyone anywhere around the world for FREE! And it doesn’t need as much as reception. Another thing I enjoy about WhatsApp is that I can finally do group face times!!! And since I have an iPhone 6 it doesn’t work on FaceTime, by that I mean whenever I try group face time it never shows any faces so I need WhatsApp. And with all that being said I can probably say this, I HAVE NO IDEA HOW TO MAKE A GROUP CHAT!!! It’s super annoying because I try making group chats and it disappears!!! SO VERY ANNOYING! But that’s the only complaint I have so ya! ### Analysis: categories: Functionality, aspects: Group Chat, sentiments: Negative )))

### Review: title: WhatsApps 1 problem, content: WhatsApp is a really awesome and fun app my best friend made me download and I had known about WhatsApp for a while before I got it but for some reason I didn’t really get the point. But now I’m so happy I got WhatsApp! I can send video messages and cute stickers to my bffs and to anyone anywhere around the world for FREE! And it doesn’t need as much as reception. Another thing I enjoy about WhatsApp is that I can finally do group face times!!! And since I have an iPhone 6 it doesn’t work on FaceTime, by that I mean whenever I try group face time it never shows any faces so I need WhatsApp. And with all that being said I can probably say this, I HAVE NO IDEA HOW TO MAKE A GROUP CHAT!!! It’s super annoying because I try making group chats and it disappears!!! SO VERY ANNOYING! But that’s the only complaint I have so ya! ### Analysis: categories: (Functionality) aspects: (Group Chat) sentiments: (Negative) )))

PLEASE MAKE WHATSAPP LOGIN APP

This is my first review for an app. I love whatsapp it’s one of the best apps. But the backup is such a pain. It always tells me to free up space when I have over 100gb free space on my phone. I have 1.8tb available in iCloud. I had to restore my phone once because of what’s app. It told me to exit whatsapp and then my phone went on a bootloop. This issue happened twice with my sister where she had to restore her phone. I hate restoring my phone always because of whatsapp. Please make the app login with a password like facebook messenger groupme... we won’t have to worry about whatsapp space issue. I have lots of friends who all prefer if whatsapp was a login app.

Messaging, Messaging

Backup, Login

negative, positive

Messaging - Backup - negative, Messaging - Login - positive

### USER: PLEASE MAKE WHATSAPP LOGIN APP: This is my first review for an app. I love whatsapp it’s one of the best apps. But the backup is such a pain. It always tells me to free up space when I have over 100gb free space on my phone. I have 1.8tb available in iCloud. I had to restore my phone once because of what’s app. It told me to exit whatsapp and then my phone went on a bootloop. This issue happened twice with my sister where she had to restore her phone. I hate restoring my phone always because of whatsapp. Please make the app login with a password like facebook messenger groupme... we won’t have to worry about whatsapp space issue. I have lots of friends who all prefer if whatsapp was a login app. ### ASSISTANT: Messaging - Backup - negative, Messaging - Login - positive )))

### Review: title: PLEASE MAKE WHATSAPP LOGIN APP, content: This is my first review for an app. I love whatsapp it’s one of the best apps. But the backup is such a pain. It always tells me to free up space when I have over 100gb free space on my phone. I have 1.8tb available in iCloud. I had to restore my phone once because of what’s app. It told me to exit whatsapp and then my phone went on a bootloop. This issue happened twice with my sister where she had to restore her phone. I hate restoring my phone always because of whatsapp. Please make the app login with a password like facebook messenger groupme... we won’t have to worry about whatsapp space issue. I have lots of friends who all prefer if whatsapp was a login app. ### Analysis: categories: Messaging, Messaging, aspects: Backup, Login, sentiments: negative, positive )))

### Review: title: PLEASE MAKE WHATSAPP LOGIN APP, content: This is my first review for an app. I love whatsapp it’s one of the best apps. But the backup is such a pain. It always tells me to free up space when I have over 100gb free space on my phone. I have 1.8tb available in iCloud. I had to restore my phone once because of what’s app. It told me to exit whatsapp and then my phone went on a bootloop. This issue happened twice with my sister where she had to restore her phone. I hate restoring my phone always because of whatsapp. Please make the app login with a password like facebook messenger groupme... we won’t have to worry about whatsapp space issue. I have lots of friends who all prefer if whatsapp was a login app. ### Analysis: categories: (Messaging, Messaging) aspects: (Backup, Login) sentiments: (negative, positive) )))

Archiving issue

Dears , i have a question and in the same time of improving Archived masaages., Whatsapp is a great app till now and it saved a lot of money and connected beloved ones with each other no matter how far they are., I was just woundering if i am archiving something cant it stay in the archive eventhough that the person is still sending massages, and that the only way to see them is through archieve and not in the main page?, Cant you make something that we can sort people like a in mail junk or spam and the only way that we can see their massages is through their??

Functionality

Archiving

Negative

Functionality - Archiving - Negative

### USER: Archiving issue: Dears , i have a question and in the same time of improving Archived masaages., Whatsapp is a great app till now and it saved a lot of money and connected beloved ones with each other no matter how far they are., I was just woundering if i am archiving something cant it stay in the archive eventhough that the person is still sending massages, and that the only way to see them is through archieve and not in the main page?, Cant you make something that we can sort people like a in mail junk or spam and the only way that we can see their massages is through their?? ### ASSISTANT: Functionality - Archiving - Negative )))

### Review: title: Archiving issue, content: Dears , i have a question and in the same time of improving Archived masaages., Whatsapp is a great app till now and it saved a lot of money and connected beloved ones with each other no matter how far they are., I was just woundering if i am archiving something cant it stay in the archive eventhough that the person is still sending massages, and that the only way to see them is through archieve and not in the main page?, Cant you make something that we can sort people like a in mail junk or spam and the only way that we can see their massages is through their?? ### Analysis: categories: Functionality, aspects: Archiving, sentiments: Negative )))

### Review: title: Archiving issue, content: Dears , i have a question and in the same time of improving Archived masaages., Whatsapp is a great app till now and it saved a lot of money and connected beloved ones with each other no matter how far they are., I was just woundering if i am archiving something cant it stay in the archive eventhough that the person is still sending massages, and that the only way to see them is through archieve and not in the main page?, Cant you make something that we can sort people like a in mail junk or spam and the only way that we can see their massages is through their?? ### Analysis: categories: (Functionality) aspects: (Archiving) sentiments: (Negative) )))

App jams

I love the app , it’s so easy to use and very helpful , I have a problem I am using an iPhone X and I use it for business so I have to post my items on my WhatsApp status update but lately when I post it jams in the sense that I can open some messages but when I try to respond it jams so am unable to respond to messages so I end up only being able to use my fone a days later making it hard to know what my clients liked , also it means I can’t communicate with my clients for 24hrs until my status disappears, what could be the problem and how can I fix it

Features, Features, Technical, Technical

Usability, Usefulness, Performance, Connectivity

Positive, Positive, Negative, Negative

Features - Usability - Positive, Features - Usefulness - Positive, Technical - Performance - Negative, Technical - Connectivity - Negative

### USER: App jams: I love the app , it’s so easy to use and very helpful , I have a problem I am using an iPhone X and I use it for business so I have to post my items on my WhatsApp status update but lately when I post it jams in the sense that I can open some messages but when I try to respond it jams so am unable to respond to messages so I end up only being able to use my fone a days later making it hard to know what my clients liked , also it means I can’t communicate with my clients for 24hrs until my status disappears, what could be the problem and how can I fix it ### ASSISTANT: Features - Usability - Positive, Features - Usefulness - Positive, Technical - Performance - Negative, Technical - Connectivity - Negative )))

### Review: title: App jams, content: I love the app , it’s so easy to use and very helpful , I have a problem I am using an iPhone X and I use it for business so I have to post my items on my WhatsApp status update but lately when I post it jams in the sense that I can open some messages but when I try to respond it jams so am unable to respond to messages so I end up only being able to use my fone a days later making it hard to know what my clients liked , also it means I can’t communicate with my clients for 24hrs until my status disappears, what could be the problem and how can I fix it ### Analysis: categories: Features, Features, Technical, Technical, aspects: Usability, Usefulness, Performance, Connectivity, sentiments: Positive, Positive, Negative, Negative )))

### Review: title: App jams, content: I love the app , it’s so easy to use and very helpful , I have a problem I am using an iPhone X and I use it for business so I have to post my items on my WhatsApp status update but lately when I post it jams in the sense that I can open some messages but when I try to respond it jams so am unable to respond to messages so I end up only being able to use my fone a days later making it hard to know what my clients liked , also it means I can’t communicate with my clients for 24hrs until my status disappears, what could be the problem and how can I fix it ### Analysis: categories: (Features, Features, Technical, Technical) aspects: (Usability, Usefulness, Performance, Connectivity) sentiments: (Positive, Positive, Negative, Negative) )))

A few suggestions

- Can you please remove "Tap here for contact info" line that appears below the contact name/number? It just delays the online status of the contact. Removing it will let us check online status of contacts faster., - Adding a symbol beside/on the profile picture of the contact to indicate they are currently online (like that green circle in Facebook Messenger) is definitely worth adding., - Instead of selecting a picture and then tapping "add" then select multiple pictures, why isn't there a multiple picture mode in the first place? A "select mode" available from the start once I decide to share media would make the process much more convenient.

App Functionality, App Functionality, App Functionality

Contact Info Line, Online Indicator, Media Sharing

Negative, Positive, Negative

App Functionality - Contact Info Line - Negative, App Functionality - Online Indicator - Positive, App Functionality - Media Sharing - Negative

### USER: A few suggestions: - Can you please remove "Tap here for contact info" line that appears below the contact name/number? It just delays the online status of the contact. Removing it will let us check online status of contacts faster., - Adding a symbol beside/on the profile picture of the contact to indicate they are currently online (like that green circle in Facebook Messenger) is definitely worth adding., - Instead of selecting a picture and then tapping "add" then select multiple pictures, why isn't there a multiple picture mode in the first place? A "select mode" available from the start once I decide to share media would make the process much more convenient. ### ASSISTANT: App Functionality - Contact Info Line - Negative, App Functionality - Online Indicator - Positive, App Functionality - Media Sharing - Negative )))

### Review: title: A few suggestions, content: - Can you please remove "Tap here for contact info" line that appears below the contact name/number? It just delays the online status of the contact. Removing it will let us check online status of contacts faster., - Adding a symbol beside/on the profile picture of the contact to indicate they are currently online (like that green circle in Facebook Messenger) is definitely worth adding., - Instead of selecting a picture and then tapping "add" then select multiple pictures, why isn't there a multiple picture mode in the first place? A "select mode" available from the start once I decide to share media would make the process much more convenient. ### Analysis: categories: App Functionality, App Functionality, App Functionality, aspects: Contact Info Line, Online Indicator, Media Sharing, sentiments: Negative, Positive, Negative )))

### Review: title: A few suggestions, content: - Can you please remove "Tap here for contact info" line that appears below the contact name/number? It just delays the online status of the contact. Removing it will let us check online status of contacts faster., - Adding a symbol beside/on the profile picture of the contact to indicate they are currently online (like that green circle in Facebook Messenger) is definitely worth adding., - Instead of selecting a picture and then tapping "add" then select multiple pictures, why isn't there a multiple picture mode in the first place? A "select mode" available from the start once I decide to share media would make the process much more convenient. ### Analysis: categories: (App Functionality, App Functionality, App Functionality) aspects: (Contact Info Line, Online Indicator, Media Sharing) sentiments: (Negative, Positive, Negative) )))

Scammers on WhatsApp

Yes it’s a good app I like the app very easy to use the only bad part for blind people it is hard to navigate voiceover on iPhones yes but it’s a good app very fun to use and everything like that but the only problem is you have to slide through all the apps or messages that you have the chats but basically once you get through that and you find the chat you want or you swipe down to the notification and you were see the notification from the person you want physically have them send you the message first then you go to the notification and you by law you have it from there and then you can get it fixed and going from there it’s a good app I’ll give it five stars actually give a nine stars or 12 stars or 15 it’s just a good app and you know it’s seen every day

Interface

Navigation

Negative

Interface - Navigation - Negative

### USER: Scammers on WhatsApp: Yes it’s a good app I like the app very easy to use the only bad part for blind people it is hard to navigate voiceover on iPhones yes but it’s a good app very fun to use and everything like that but the only problem is you have to slide through all the apps or messages that you have the chats but basically once you get through that and you find the chat you want or you swipe down to the notification and you were see the notification from the person you want physically have them send you the message first then you go to the notification and you by law you have it from there and then you can get it fixed and going from there it’s a good app I’ll give it five stars actually give a nine stars or 12 stars or 15 it’s just a good app and you know it’s seen every day ### ASSISTANT: Interface - Navigation - Negative )))

### Review: title: Scammers on WhatsApp, content: Yes it’s a good app I like the app very easy to use the only bad part for blind people it is hard to navigate voiceover on iPhones yes but it’s a good app very fun to use and everything like that but the only problem is you have to slide through all the apps or messages that you have the chats but basically once you get through that and you find the chat you want or you swipe down to the notification and you were see the notification from the person you want physically have them send you the message first then you go to the notification and you by law you have it from there and then you can get it fixed and going from there it’s a good app I’ll give it five stars actually give a nine stars or 12 stars or 15 it’s just a good app and you know it’s seen every day ### Analysis: categories: Interface, aspects: Navigation, sentiments: Negative )))

### Review: title: Scammers on WhatsApp, content: Yes it’s a good app I like the app very easy to use the only bad part for blind people it is hard to navigate voiceover on iPhones yes but it’s a good app very fun to use and everything like that but the only problem is you have to slide through all the apps or messages that you have the chats but basically once you get through that and you find the chat you want or you swipe down to the notification and you were see the notification from the person you want physically have them send you the message first then you go to the notification and you by law you have it from there and then you can get it fixed and going from there it’s a good app I’ll give it five stars actually give a nine stars or 12 stars or 15 it’s just a good app and you know it’s seen every day ### Analysis: categories: (Interface) aspects: (Navigation) sentiments: (Negative) )))

WhatsApp has been overall worse lately

Lately after a recent update, WhatsApp on IOS has gotten significantly worse! First off the status’s, you can no longer search for a status and the whole layout of the status is also different. Second when playing any audio from WhatsApp, like a voice note or a video I can not lower or raise the volume from the buttons. I have to go into the control center and lower or raise it from there. And the last and maybe the worst part is when I try to search for a chat, after typing in the name it lags and takes anywhere from 10-40 seconds to load and pop up! WhatsApp used to be amazing and now it’s just getting worse by the day! Please change this and make an update fixing all these bugs!

App Features, App Features, App Performance

Status, Audio Control, Search

Negative, Negative, Negative

App Features - Status - Negative, App Features - Audio Control - Negative, App Performance - Search - Negative

### USER: WhatsApp has been overall worse lately: Lately after a recent update, WhatsApp on IOS has gotten significantly worse! First off the status’s, you can no longer search for a status and the whole layout of the status is also different. Second when playing any audio from WhatsApp, like a voice note or a video I can not lower or raise the volume from the buttons. I have to go into the control center and lower or raise it from there. And the last and maybe the worst part is when I try to search for a chat, after typing in the name it lags and takes anywhere from 10-40 seconds to load and pop up! WhatsApp used to be amazing and now it’s just getting worse by the day! Please change this and make an update fixing all these bugs! ### ASSISTANT: App Features - Status - Negative, App Features - Audio Control - Negative, App Performance - Search - Negative )))

### Review: title: WhatsApp has been overall worse lately, content: Lately after a recent update, WhatsApp on IOS has gotten significantly worse! First off the status’s, you can no longer search for a status and the whole layout of the status is also different. Second when playing any audio from WhatsApp, like a voice note or a video I can not lower or raise the volume from the buttons. I have to go into the control center and lower or raise it from there. And the last and maybe the worst part is when I try to search for a chat, after typing in the name it lags and takes anywhere from 10-40 seconds to load and pop up! WhatsApp used to be amazing and now it’s just getting worse by the day! Please change this and make an update fixing all these bugs! ### Analysis: categories: App Features, App Features, App Performance, aspects: Status, Audio Control, Search, sentiments: Negative, Negative, Negative )))

### Review: title: WhatsApp has been overall worse lately, content: Lately after a recent update, WhatsApp on IOS has gotten significantly worse! First off the status’s, you can no longer search for a status and the whole layout of the status is also different. Second when playing any audio from WhatsApp, like a voice note or a video I can not lower or raise the volume from the buttons. I have to go into the control center and lower or raise it from there. And the last and maybe the worst part is when I try to search for a chat, after typing in the name it lags and takes anywhere from 10-40 seconds to load and pop up! WhatsApp used to be amazing and now it’s just getting worse by the day! Please change this and make an update fixing all these bugs! ### Analysis: categories: (App Features, App Features, App Performance) aspects: (Status, Audio Control, Search) sentiments: (Negative, Negative, Negative) )))

WhatsApp: My safe space

I looooovvve WhatsApp, it’s my safe space. Not only it help me stay tune with my friends and family which I spend many hours of my day talking to but also with its story feature, it helps me share moments with them as well now the only thing is that I wish they could last longer like I could be able to post longer than 30s videos(Like can we even have a WhatsApp TV 📺 or be able to go live on WhatsApp? Lol). Another thing is that I wish I could log out of my account sometimes instead of deleting the app from my phone if I wanted to be off for a moment. So longer videos and a long out button switch and Boom, this app will be a 5 stars ⭐️ for me

App, App, App

Story feature, Video duration, Logout feature

positive, negative, negative

App - Story feature - positive, App - Video duration - negative, App - Logout feature - negative

### USER: WhatsApp: My safe space: I looooovvve WhatsApp, it’s my safe space. Not only it help me stay tune with my friends and family which I spend many hours of my day talking to but also with its story feature, it helps me share moments with them as well now the only thing is that I wish they could last longer like I could be able to post longer than 30s videos(Like can we even have a WhatsApp TV 📺 or be able to go live on WhatsApp? Lol). Another thing is that I wish I could log out of my account sometimes instead of deleting the app from my phone if I wanted to be off for a moment. So longer videos and a long out button switch and Boom, this app will be a 5 stars ⭐️ for me ### ASSISTANT: App - Story feature - positive, App - Video duration - negative, App - Logout feature - negative )))

### Review: title: WhatsApp: My safe space, content: I looooovvve WhatsApp, it’s my safe space. Not only it help me stay tune with my friends and family which I spend many hours of my day talking to but also with its story feature, it helps me share moments with them as well now the only thing is that I wish they could last longer like I could be able to post longer than 30s videos(Like can we even have a WhatsApp TV 📺 or be able to go live on WhatsApp? Lol). Another thing is that I wish I could log out of my account sometimes instead of deleting the app from my phone if I wanted to be off for a moment. So longer videos and a long out button switch and Boom, this app will be a 5 stars ⭐️ for me ### Analysis: categories: App, App, App, aspects: Story feature, Video duration, Logout feature, sentiments: positive, negative, negative )))

### Review: title: WhatsApp: My safe space, content: I looooovvve WhatsApp, it’s my safe space. Not only it help me stay tune with my friends and family which I spend many hours of my day talking to but also with its story feature, it helps me share moments with them as well now the only thing is that I wish they could last longer like I could be able to post longer than 30s videos(Like can we even have a WhatsApp TV 📺 or be able to go live on WhatsApp? Lol). Another thing is that I wish I could log out of my account sometimes instead of deleting the app from my phone if I wanted to be off for a moment. So longer videos and a long out button switch and Boom, this app will be a 5 stars ⭐️ for me ### Analysis: categories: (App, App, App) aspects: (Story feature, Video duration, Logout feature) sentiments: (positive, negative, negative) )))

Terrible Customer Support

Zero stars: After an update on my phone, the app would not allow me to return. I contacted customer support, and they told me my phone number wasn’t valid and I would have to provide proof. So, I jumped through those hoops and was still locked out. Now customer support tells me I was blocked after numerous reports for terms violations. I asked the to clarify, since first my number was the problem and now apparently I’m a cyber bully. Their response: We hold the right to ban anyone at anytime for any reason. We will now longer respond to you. All I wanted was an actual answer as I know neither of the responses you gave were valid as my account is monitored by a college professor. 5 minutes of your time was apparently too much for this customer service team.

Customer Service

Support

negative

Customer Service - Support - negative

### USER: Terrible Customer Support: Zero stars: After an update on my phone, the app would not allow me to return. I contacted customer support, and they told me my phone number wasn’t valid and I would have to provide proof. So, I jumped through those hoops and was still locked out. Now customer support tells me I was blocked after numerous reports for terms violations. I asked the to clarify, since first my number was the problem and now apparently I’m a cyber bully. Their response: We hold the right to ban anyone at anytime for any reason. We will now longer respond to you. All I wanted was an actual answer as I know neither of the responses you gave were valid as my account is monitored by a college professor. 5 minutes of your time was apparently too much for this customer service team. ### ASSISTANT: Customer Service - Support - negative )))

### Review: title: Terrible Customer Support, content: Zero stars: After an update on my phone, the app would not allow me to return. I contacted customer support, and they told me my phone number wasn’t valid and I would have to provide proof. So, I jumped through those hoops and was still locked out. Now customer support tells me I was blocked after numerous reports for terms violations. I asked the to clarify, since first my number was the problem and now apparently I’m a cyber bully. Their response: We hold the right to ban anyone at anytime for any reason. We will now longer respond to you. All I wanted was an actual answer as I know neither of the responses you gave were valid as my account is monitored by a college professor. 5 minutes of your time was apparently too much for this customer service team. ### Analysis: categories: Customer Service, aspects: Support, sentiments: negative )))

### Review: title: Terrible Customer Support, content: Zero stars: After an update on my phone, the app would not allow me to return. I contacted customer support, and they told me my phone number wasn’t valid and I would have to provide proof. So, I jumped through those hoops and was still locked out. Now customer support tells me I was blocked after numerous reports for terms violations. I asked the to clarify, since first my number was the problem and now apparently I’m a cyber bully. Their response: We hold the right to ban anyone at anytime for any reason. We will now longer respond to you. All I wanted was an actual answer as I know neither of the responses you gave were valid as my account is monitored by a college professor. 5 minutes of your time was apparently too much for this customer service team. ### Analysis: categories: (Customer Service) aspects: (Support) sentiments: (negative) )))

I wish it had more personalization..

WhatsApp has everything from funny stickers, to keeping updated with status, and been able to chat with your friends, and family. The only thing that it’s missing is more personalization, and better video and photo quality. The only reason why I started using telegram was because of this 2 things, and let me tell you how amazing it was when I got there and my videos and pictures looked amazing when somebody sended them to me. The other thing is the personalization telegram has so many personalization features starting with been able to change chat color, and Ui color, and changing the app icon, and chat background. So please WhatsApp add personalization, and better quality for both photos and videos. We all would be very happy!!

App Interface, App Interface, App Interface, App Interface, App Interface, App Interface, App Interface

Personalization, Video Quality, Photo Quality, Personalization, Customizability, Chat Options, Customization

Negative, Negative, Negative, Positive, Positive, Positive, Positive

App Interface - Personalization - Negative, App Interface - Video Quality - Negative, App Interface - Photo Quality - Negative, App Interface - Personalization - Positive, App Interface - Customizability - Positive, App Interface - Chat Options - Positive, App Interface - Customization - Positive

### USER: I wish it had more personalization..: WhatsApp has everything from funny stickers, to keeping updated with status, and been able to chat with your friends, and family. The only thing that it’s missing is more personalization, and better video and photo quality. The only reason why I started using telegram was because of this 2 things, and let me tell you how amazing it was when I got there and my videos and pictures looked amazing when somebody sended them to me. The other thing is the personalization telegram has so many personalization features starting with been able to change chat color, and Ui color, and changing the app icon, and chat background. So please WhatsApp add personalization, and better quality for both photos and videos. We all would be very happy!! ### ASSISTANT: App Interface - Personalization - Negative, App Interface - Video Quality - Negative, App Interface - Photo Quality - Negative, App Interface - Personalization - Positive, App Interface - Customizability - Positive, App Interface - Chat Options - Positive, App Interface - Customization - Positive )))

### Review: title: I wish it had more personalization.., content: WhatsApp has everything from funny stickers, to keeping updated with status, and been able to chat with your friends, and family. The only thing that it’s missing is more personalization, and better video and photo quality. The only reason why I started using telegram was because of this 2 things, and let me tell you how amazing it was when I got there and my videos and pictures looked amazing when somebody sended them to me. The other thing is the personalization telegram has so many personalization features starting with been able to change chat color, and Ui color, and changing the app icon, and chat background. So please WhatsApp add personalization, and better quality for both photos and videos. We all would be very happy!! ### Analysis: categories: App Interface, App Interface, App Interface, App Interface, App Interface, App Interface, App Interface, aspects: Personalization, Video Quality, Photo Quality, Personalization, Customizability, Chat Options, Customization, sentiments: Negative, Negative, Negative, Positive, Positive, Positive, Positive )))

### Review: title: I wish it had more personalization.., content: WhatsApp has everything from funny stickers, to keeping updated with status, and been able to chat with your friends, and family. The only thing that it’s missing is more personalization, and better video and photo quality. The only reason why I started using telegram was because of this 2 things, and let me tell you how amazing it was when I got there and my videos and pictures looked amazing when somebody sended them to me. The other thing is the personalization telegram has so many personalization features starting with been able to change chat color, and Ui color, and changing the app icon, and chat background. So please WhatsApp add personalization, and better quality for both photos and videos. We all would be very happy!! ### Analysis: categories: (App Interface, App Interface, App Interface, App Interface, App Interface, App Interface, App Interface) aspects: (Personalization, Video Quality, Photo Quality, Personalization, Customizability, Chat Options, Customization) sentiments: (Negative, Negative, Negative, Positive, Positive, Positive, Positive) )))

Reliable and intuitive

Great communication tool. We use it for our online football league. Able to mass communicate and integrate with address book. The end to end encryption is a great feature and it works on multiple platforms seamlessly. The interface is simple. Caution should be exercised by ensuring you understand that pictures and videos will load to your camera roll and the cloud by default. You can disable this feature in settings. It caught be by surprise when someone in the league posted pictures of his girlfriend and their trip to New York. Thankfully I had an ironclad alibi.

Communication, Communication, Communication, Communication, Privacy

Integration, Interface, Encryption, Compatibility, Default Settings

positive, positive, positive, positive, negative

Communication - Integration - positive, Communication - Interface - positive, Communication - Encryption - positive, Communication - Compatibility - positive, Privacy - Default Settings - negative

### USER: Reliable and intuitive: Great communication tool. We use it for our online football league. Able to mass communicate and integrate with address book. The end to end encryption is a great feature and it works on multiple platforms seamlessly. The interface is simple. Caution should be exercised by ensuring you understand that pictures and videos will load to your camera roll and the cloud by default. You can disable this feature in settings. It caught be by surprise when someone in the league posted pictures of his girlfriend and their trip to New York. Thankfully I had an ironclad alibi. ### ASSISTANT: Communication - Integration - positive, Communication - Interface - positive, Communication - Encryption - positive, Communication - Compatibility - positive, Privacy - Default Settings - negative )))

### Review: title: Reliable and intuitive, content: Great communication tool. We use it for our online football league. Able to mass communicate and integrate with address book. The end to end encryption is a great feature and it works on multiple platforms seamlessly. The interface is simple. Caution should be exercised by ensuring you understand that pictures and videos will load to your camera roll and the cloud by default. You can disable this feature in settings. It caught be by surprise when someone in the league posted pictures of his girlfriend and their trip to New York. Thankfully I had an ironclad alibi. ### Analysis: categories: Communication, Communication, Communication, Communication, Privacy, aspects: Integration, Interface, Encryption, Compatibility, Default Settings, sentiments: positive, positive, positive, positive, negative )))

### Review: title: Reliable and intuitive, content: Great communication tool. We use it for our online football league. Able to mass communicate and integrate with address book. The end to end encryption is a great feature and it works on multiple platforms seamlessly. The interface is simple. Caution should be exercised by ensuring you understand that pictures and videos will load to your camera roll and the cloud by default. You can disable this feature in settings. It caught be by surprise when someone in the league posted pictures of his girlfriend and their trip to New York. Thankfully I had an ironclad alibi. ### Analysis: categories: (Communication, Communication, Communication, Communication, Privacy) aspects: (Integration, Interface, Encryption, Compatibility, Default Settings) sentiments: (positive, positive, positive, positive, negative) )))

OOPS! Sorry

I was scrolling down the pages in the app and my finger accidentally landed on the stars button for rating What’sApp as I scrolled the page. There’s no way to undo. I rthink I saw one star flash, but it shows three stars, which is at least better, but not enough for What’sApp which does sooo much. Imagine an app that performs so many tasks, avoids so many charges. is not laborious to use, AND is FREE!!!, I’ve had other opportunities to rate and have given it 4 stars. That’s the most stars I give unless the app solves an intractable problem, is the only one, or first/best one to do so, and is perfect. Don’t want to dilute the 5 to preserve its value. When I’ve used more of What’sApp I may rate it a 5. It’s close., So if you’re wondering who is the dummy who rated What’sApp an odd 3, it’s me. Sorry.

App

Rating

Negative

App - Rating - Negative

### USER: OOPS! Sorry: I was scrolling down the pages in the app and my finger accidentally landed on the stars button for rating What’sApp as I scrolled the page. There’s no way to undo. I rthink I saw one star flash, but it shows three stars, which is at least better, but not enough for What’sApp which does sooo much. Imagine an app that performs so many tasks, avoids so many charges. is not laborious to use, AND is FREE!!!, I’ve had other opportunities to rate and have given it 4 stars. That’s the most stars I give unless the app solves an intractable problem, is the only one, or first/best one to do so, and is perfect. Don’t want to dilute the 5 to preserve its value. When I’ve used more of What’sApp I may rate it a 5. It’s close., So if you’re wondering who is the dummy who rated What’sApp an odd 3, it’s me. Sorry. ### ASSISTANT: App - Rating - Negative )))

### Review: title: OOPS! Sorry, content: I was scrolling down the pages in the app and my finger accidentally landed on the stars button for rating What’sApp as I scrolled the page. There’s no way to undo. I rthink I saw one star flash, but it shows three stars, which is at least better, but not enough for What’sApp which does sooo much. Imagine an app that performs so many tasks, avoids so many charges. is not laborious to use, AND is FREE!!!, I’ve had other opportunities to rate and have given it 4 stars. That’s the most stars I give unless the app solves an intractable problem, is the only one, or first/best one to do so, and is perfect. Don’t want to dilute the 5 to preserve its value. When I’ve used more of What’sApp I may rate it a 5. It’s close., So if you’re wondering who is the dummy who rated What’sApp an odd 3, it’s me. Sorry. ### Analysis: categories: App, aspects: Rating, sentiments: Negative )))

### Review: title: OOPS! Sorry, content: I was scrolling down the pages in the app and my finger accidentally landed on the stars button for rating What’sApp as I scrolled the page. There’s no way to undo. I rthink I saw one star flash, but it shows three stars, which is at least better, but not enough for What’sApp which does sooo much. Imagine an app that performs so many tasks, avoids so many charges. is not laborious to use, AND is FREE!!!, I’ve had other opportunities to rate and have given it 4 stars. That’s the most stars I give unless the app solves an intractable problem, is the only one, or first/best one to do so, and is perfect. Don’t want to dilute the 5 to preserve its value. When I’ve used more of What’sApp I may rate it a 5. It’s close., So if you’re wondering who is the dummy who rated What’sApp an odd 3, it’s me. Sorry. ### Analysis: categories: (App) aspects: (Rating) sentiments: (Negative) )))

Groups

I totally love this app. Like this is my main texting app that I use and I couldn’t live without it. But I have one complaint. When someone makes a group they become the admin. So my brother made a group for my family and he is the admin but he didn’t make anyone else admin because that was the last thing on his mind. He recently broke his phone and changed his number. So there is no way to add his new number or remove his old one. If their is a way to fix this that would be great. Maybe like a voting system. Like everyone can vote whether you want to kick an admin or add a new one because that would be great. But don’t get me wrong i still love this app.

Groups

admin settings

negative

Groups - admin settings - negative

### USER: Groups: I totally love this app. Like this is my main texting app that I use and I couldn’t live without it. But I have one complaint. When someone makes a group they become the admin. So my brother made a group for my family and he is the admin but he didn’t make anyone else admin because that was the last thing on his mind. He recently broke his phone and changed his number. So there is no way to add his new number or remove his old one. If their is a way to fix this that would be great. Maybe like a voting system. Like everyone can vote whether you want to kick an admin or add a new one because that would be great. But don’t get me wrong i still love this app. ### ASSISTANT: Groups - admin settings - negative )))

### Review: title: Groups, content: I totally love this app. Like this is my main texting app that I use and I couldn’t live without it. But I have one complaint. When someone makes a group they become the admin. So my brother made a group for my family and he is the admin but he didn’t make anyone else admin because that was the last thing on his mind. He recently broke his phone and changed his number. So there is no way to add his new number or remove his old one. If their is a way to fix this that would be great. Maybe like a voting system. Like everyone can vote whether you want to kick an admin or add a new one because that would be great. But don’t get me wrong i still love this app. ### Analysis: categories: Groups, aspects: admin settings, sentiments: negative )))

### Review: title: Groups, content: I totally love this app. Like this is my main texting app that I use and I couldn’t live without it. But I have one complaint. When someone makes a group they become the admin. So my brother made a group for my family and he is the admin but he didn’t make anyone else admin because that was the last thing on his mind. He recently broke his phone and changed his number. So there is no way to add his new number or remove his old one. If their is a way to fix this that would be great. Maybe like a voting system. Like everyone can vote whether you want to kick an admin or add a new one because that would be great. But don’t get me wrong i still love this app. ### Analysis: categories: (Groups) aspects: (admin settings) sentiments: (negative) )))

Great App

I absolutely love this massaging app! It has been incredibly helpful in keeping me connected with my loved ones, especially when distance separates us. The user-friendly interface makes sending messages a breeze, and the real-time chat feature ensures that our conversations are smooth and seamless. Plus, the wide range of emoticons and stickers adds a fun and personal touch to our messages. I highly recommend this app to anyone looking to stay in touch with their loved ones and enjoy the benefits of convenient and efficient messaging.

Communication, Communication, Communication, Communication, Communication

Messaging, Interface, Chat, Emoticons, Stickers

Positive, Positive, Positive, Positive, Positive

Communication - Messaging - Positive, Communication - Interface - Positive, Communication - Chat - Positive, Communication - Emoticons - Positive, Communication - Stickers - Positive

### USER: Great App: I absolutely love this massaging app! It has been incredibly helpful in keeping me connected with my loved ones, especially when distance separates us. The user-friendly interface makes sending messages a breeze, and the real-time chat feature ensures that our conversations are smooth and seamless. Plus, the wide range of emoticons and stickers adds a fun and personal touch to our messages. I highly recommend this app to anyone looking to stay in touch with their loved ones and enjoy the benefits of convenient and efficient messaging. ### ASSISTANT: Communication - Messaging - Positive, Communication - Interface - Positive, Communication - Chat - Positive, Communication - Emoticons - Positive, Communication - Stickers - Positive )))

### Review: title: Great App, content: I absolutely love this massaging app! It has been incredibly helpful in keeping me connected with my loved ones, especially when distance separates us. The user-friendly interface makes sending messages a breeze, and the real-time chat feature ensures that our conversations are smooth and seamless. Plus, the wide range of emoticons and stickers adds a fun and personal touch to our messages. I highly recommend this app to anyone looking to stay in touch with their loved ones and enjoy the benefits of convenient and efficient messaging. ### Analysis: categories: Communication, Communication, Communication, Communication, Communication, aspects: Messaging, Interface, Chat, Emoticons, Stickers, sentiments: Positive, Positive, Positive, Positive, Positive )))

### Review: title: Great App, content: I absolutely love this massaging app! It has been incredibly helpful in keeping me connected with my loved ones, especially when distance separates us. The user-friendly interface makes sending messages a breeze, and the real-time chat feature ensures that our conversations are smooth and seamless. Plus, the wide range of emoticons and stickers adds a fun and personal touch to our messages. I highly recommend this app to anyone looking to stay in touch with their loved ones and enjoy the benefits of convenient and efficient messaging. ### Analysis: categories: (Communication, Communication, Communication, Communication, Communication) aspects: (Messaging, Interface, Chat, Emoticons, Stickers) sentiments: (Positive, Positive, Positive, Positive, Positive) )))

I like but

I like all things but some of them are not too good like 1 I want to send a video but I can’t 2 some times it doesn’t work 3 not all people can have it because it doesn’t install 4 when there is no internet it doesn’t work at all 5 all the time after a call it shows how much stars will you give it and that’s annoying 6 you can’t share your screen like an phone 7 there is no cool stuff. Thank you for reading this. By Sinitsa

App-Review, App-Review, App-Review, App-Review, App-Review, App-Review, App-Review

Video Sharing, Functionality, Accessibility, Offline Usage, Notifications, Screen Sharing, Features

Negative, Negative, Negative, Negative, Negative, Negative, Negative

App-Review - Video Sharing - Negative, App-Review - Functionality - Negative, App-Review - Accessibility - Negative, App-Review - Offline Usage - Negative, App-Review - Notifications - Negative, App-Review - Screen Sharing - Negative, App-Review - Features - Negative

### USER: I like but: I like all things but some of them are not too good like 1 I want to send a video but I can’t 2 some times it doesn’t work 3 not all people can have it because it doesn’t install 4 when there is no internet it doesn’t work at all 5 all the time after a call it shows how much stars will you give it and that’s annoying 6 you can’t share your screen like an phone 7 there is no cool stuff. Thank you for reading this. By Sinitsa ### ASSISTANT: App-Review - Video Sharing - Negative, App-Review - Functionality - Negative, App-Review - Accessibility - Negative, App-Review - Offline Usage - Negative, App-Review - Notifications - Negative, App-Review - Screen Sharing - Negative, App-Review - Features - Negative )))

### Review: title: I like but, content: I like all things but some of them are not too good like 1 I want to send a video but I can’t 2 some times it doesn’t work 3 not all people can have it because it doesn’t install 4 when there is no internet it doesn’t work at all 5 all the time after a call it shows how much stars will you give it and that’s annoying 6 you can’t share your screen like an phone 7 there is no cool stuff. Thank you for reading this. By Sinitsa ### Analysis: categories: App-Review, App-Review, App-Review, App-Review, App-Review, App-Review, App-Review, aspects: Video Sharing, Functionality, Accessibility, Offline Usage, Notifications, Screen Sharing, Features, sentiments: Negative, Negative, Negative, Negative, Negative, Negative, Negative )))

### Review: title: I like but, content: I like all things but some of them are not too good like 1 I want to send a video but I can’t 2 some times it doesn’t work 3 not all people can have it because it doesn’t install 4 when there is no internet it doesn’t work at all 5 all the time after a call it shows how much stars will you give it and that’s annoying 6 you can’t share your screen like an phone 7 there is no cool stuff. Thank you for reading this. By Sinitsa ### Analysis: categories: (App-Review, App-Review, App-Review, App-Review, App-Review, App-Review, App-Review) aspects: (Video Sharing, Functionality, Accessibility, Offline Usage, Notifications, Screen Sharing, Features) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative, Negative) )))

Getting less and less reliable by the day

WhatsApp used to be reliable for text and voice communication. Now, it’s getting less and less reliable. Calls frequently don’t ring on the other end, the other party simply gets a missed call notification. Sometimes you have to open the WhatsApp app for calls to actually ring and go through. Ongoing calls frequently disconnects, even with less data option enabled. No watchOS app means no call notification on Apple Watch, making it very annoying to miss calls. I don’t need pointless features like stories or disappearing messages. Get your core functions work flawlessly first.

Communication, Communication, Communication, Communication, Communication

calls, calls, calls, missed call notification, watchOS app

negative, negative, negative, negative, negative

Communication - calls - negative, Communication - calls - negative, Communication - calls - negative, Communication - missed call notification - negative, Communication - watchOS app - negative

### USER: Getting less and less reliable by the day: WhatsApp used to be reliable for text and voice communication. Now, it’s getting less and less reliable. Calls frequently don’t ring on the other end, the other party simply gets a missed call notification. Sometimes you have to open the WhatsApp app for calls to actually ring and go through. Ongoing calls frequently disconnects, even with less data option enabled. No watchOS app means no call notification on Apple Watch, making it very annoying to miss calls. I don’t need pointless features like stories or disappearing messages. Get your core functions work flawlessly first. ### ASSISTANT: Communication - calls - negative, Communication - calls - negative, Communication - calls - negative, Communication - missed call notification - negative, Communication - watchOS app - negative )))

### Review: title: Getting less and less reliable by the day, content: WhatsApp used to be reliable for text and voice communication. Now, it’s getting less and less reliable. Calls frequently don’t ring on the other end, the other party simply gets a missed call notification. Sometimes you have to open the WhatsApp app for calls to actually ring and go through. Ongoing calls frequently disconnects, even with less data option enabled. No watchOS app means no call notification on Apple Watch, making it very annoying to miss calls. I don’t need pointless features like stories or disappearing messages. Get your core functions work flawlessly first. ### Analysis: categories: Communication, Communication, Communication, Communication, Communication, aspects: calls, calls, calls, missed call notification, watchOS app, sentiments: negative, negative, negative, negative, negative )))

### Review: title: Getting less and less reliable by the day, content: WhatsApp used to be reliable for text and voice communication. Now, it’s getting less and less reliable. Calls frequently don’t ring on the other end, the other party simply gets a missed call notification. Sometimes you have to open the WhatsApp app for calls to actually ring and go through. Ongoing calls frequently disconnects, even with less data option enabled. No watchOS app means no call notification on Apple Watch, making it very annoying to miss calls. I don’t need pointless features like stories or disappearing messages. Get your core functions work flawlessly first. ### Analysis: categories: (Communication, Communication, Communication, Communication, Communication) aspects: (calls, calls, calls, missed call notification, watchOS app) sentiments: (negative, negative, negative, negative, negative) )))

Love it❤️

I live in Europe and all of my family lives in the US or in other countries. I would not be able to talk to my Grandparents, my cousins or my Tias , Tíos, Uncles, and aunts. One of my best friends is going back to the states in a few months and I am so glad that I can still stay in touch with her. In Europe if you use the iMessages in different countries your AT$T or other networks it will give you a fee. WhatsApp help with not having to waste money even if it’s on accident. I love WhatsApp because my life wouldn’t be the same without it. I’m only 12 years old ,but WhatsApp benefits me a lot.

Communication

Cost

positive

Communication - Cost - positive

### USER: Love it❤️: I live in Europe and all of my family lives in the US or in other countries. I would not be able to talk to my Grandparents, my cousins or my Tias , Tíos, Uncles, and aunts. One of my best friends is going back to the states in a few months and I am so glad that I can still stay in touch with her. In Europe if you use the iMessages in different countries your AT$T or other networks it will give you a fee. WhatsApp help with not having to waste money even if it’s on accident. I love WhatsApp because my life wouldn’t be the same without it. I’m only 12 years old ,but WhatsApp benefits me a lot. ### ASSISTANT: Communication - Cost - positive )))

### Review: title: Love it❤️, content: I live in Europe and all of my family lives in the US or in other countries. I would not be able to talk to my Grandparents, my cousins or my Tias , Tíos, Uncles, and aunts. One of my best friends is going back to the states in a few months and I am so glad that I can still stay in touch with her. In Europe if you use the iMessages in different countries your AT$T or other networks it will give you a fee. WhatsApp help with not having to waste money even if it’s on accident. I love WhatsApp because my life wouldn’t be the same without it. I’m only 12 years old ,but WhatsApp benefits me a lot. ### Analysis: categories: Communication, aspects: Cost, sentiments: positive )))

### Review: title: Love it❤️, content: I live in Europe and all of my family lives in the US or in other countries. I would not be able to talk to my Grandparents, my cousins or my Tias , Tíos, Uncles, and aunts. One of my best friends is going back to the states in a few months and I am so glad that I can still stay in touch with her. In Europe if you use the iMessages in different countries your AT$T or other networks it will give you a fee. WhatsApp help with not having to waste money even if it’s on accident. I love WhatsApp because my life wouldn’t be the same without it. I’m only 12 years old ,but WhatsApp benefits me a lot. ### Analysis: categories: (Communication) aspects: (Cost) sentiments: (positive) )))

Very basic feature missing

It’s nearly impossible to connect on video chat on this app because there is NO SOUND OR NOTIFICATION when someone is calling. I’ve checked with my family and they have experienced the same. I could be sitting right next to my phone and have no idea someone is trying to call me, because it just sits silent and dark. The only time I can tell someone is calling is if I am already in the app and on a call. I’ve looked in all the settings, and there is only an option to add, remove or change sounds for messages, not for calls. When someone is calling me on voice or video, I expect my phone to ring. Please add this or fix whatever bug seems to be disabling any sounds or notifications for calls.

App Feature

Sound Notification

Negative

App Feature - Sound Notification - Negative

### USER: Very basic feature missing: It’s nearly impossible to connect on video chat on this app because there is NO SOUND OR NOTIFICATION when someone is calling. I’ve checked with my family and they have experienced the same. I could be sitting right next to my phone and have no idea someone is trying to call me, because it just sits silent and dark. The only time I can tell someone is calling is if I am already in the app and on a call. I’ve looked in all the settings, and there is only an option to add, remove or change sounds for messages, not for calls. When someone is calling me on voice or video, I expect my phone to ring. Please add this or fix whatever bug seems to be disabling any sounds or notifications for calls. ### ASSISTANT: App Feature - Sound Notification - Negative )))

### Review: title: Very basic feature missing, content: It’s nearly impossible to connect on video chat on this app because there is NO SOUND OR NOTIFICATION when someone is calling. I’ve checked with my family and they have experienced the same. I could be sitting right next to my phone and have no idea someone is trying to call me, because it just sits silent and dark. The only time I can tell someone is calling is if I am already in the app and on a call. I’ve looked in all the settings, and there is only an option to add, remove or change sounds for messages, not for calls. When someone is calling me on voice or video, I expect my phone to ring. Please add this or fix whatever bug seems to be disabling any sounds or notifications for calls. ### Analysis: categories: App Feature, aspects: Sound Notification, sentiments: Negative )))

### Review: title: Very basic feature missing, content: It’s nearly impossible to connect on video chat on this app because there is NO SOUND OR NOTIFICATION when someone is calling. I’ve checked with my family and they have experienced the same. I could be sitting right next to my phone and have no idea someone is trying to call me, because it just sits silent and dark. The only time I can tell someone is calling is if I am already in the app and on a call. I’ve looked in all the settings, and there is only an option to add, remove or change sounds for messages, not for calls. When someone is calling me on voice or video, I expect my phone to ring. Please add this or fix whatever bug seems to be disabling any sounds or notifications for calls. ### Analysis: categories: (App Feature) aspects: (Sound Notification) sentiments: (Negative) )))

Update needed to improve WhatsApp

We should have the option to set our WhatsApp status to be viewable only once. I strongly believe that implementing this feature would greatly enhance the user experience on WhatsApp. Currently, when we share a status, it remains visible to all contacts for 24 hours, which may not always be ideal. Allowing users to set a status for one-time viewing would provide more control and privacy over our shared content. This feature could be particularly useful for sharing personal updates or moments with specific individuals or groups without the concern of it being visible to everyone for an extended period. Overall, introducing the ability to set one-time view status would undoubtedly contribute to making WhatsApp a more versatile and user-friendly platform.

Privacy

One-time view status

Positive

Privacy - One-time view status - Positive

### USER: Update needed to improve WhatsApp: We should have the option to set our WhatsApp status to be viewable only once. I strongly believe that implementing this feature would greatly enhance the user experience on WhatsApp. Currently, when we share a status, it remains visible to all contacts for 24 hours, which may not always be ideal. Allowing users to set a status for one-time viewing would provide more control and privacy over our shared content. This feature could be particularly useful for sharing personal updates or moments with specific individuals or groups without the concern of it being visible to everyone for an extended period. Overall, introducing the ability to set one-time view status would undoubtedly contribute to making WhatsApp a more versatile and user-friendly platform. ### ASSISTANT: Privacy - One-time view status - Positive )))

### Review: title: Update needed to improve WhatsApp, content: We should have the option to set our WhatsApp status to be viewable only once. I strongly believe that implementing this feature would greatly enhance the user experience on WhatsApp. Currently, when we share a status, it remains visible to all contacts for 24 hours, which may not always be ideal. Allowing users to set a status for one-time viewing would provide more control and privacy over our shared content. This feature could be particularly useful for sharing personal updates or moments with specific individuals or groups without the concern of it being visible to everyone for an extended period. Overall, introducing the ability to set one-time view status would undoubtedly contribute to making WhatsApp a more versatile and user-friendly platform. ### Analysis: categories: Privacy, aspects: One-time view status, sentiments: Positive )))

### Review: title: Update needed to improve WhatsApp, content: We should have the option to set our WhatsApp status to be viewable only once. I strongly believe that implementing this feature would greatly enhance the user experience on WhatsApp. Currently, when we share a status, it remains visible to all contacts for 24 hours, which may not always be ideal. Allowing users to set a status for one-time viewing would provide more control and privacy over our shared content. This feature could be particularly useful for sharing personal updates or moments with specific individuals or groups without the concern of it being visible to everyone for an extended period. Overall, introducing the ability to set one-time view status would undoubtedly contribute to making WhatsApp a more versatile and user-friendly platform. ### Analysis: categories: (Privacy) aspects: (One-time view status) sentiments: (Positive) )))

Admins require more control

WhatsApp is indispensable for me since its early days. The UX has been kept so simple and utilitarian that I appreciate it almost every time I use the app. , , That said, as an admin of a few groups, I have badly felt the need for better controls available for admins such as:, 1) ability to mute a user for 30 mins or an hr, day, week etc, 2) ability to delete posts in a group, at any time (currently only the one who posted a message can delete, and only if deleting with a few mins after posting), 3)ability to invite a user to the group by long press on phone number (right now I have to share the invite link or add the person to my contacts to invite to group), , These features can also help solve many issues being faced by WhatsApp in India, especially with incendiary fake news spreading like wold fire. This happens because even if you are an admin and you know a post is wrong you can do nothing about it., , Hope to see such features soon!

Administration, Usability

control, UX

negative, positive

Administration - control - negative, Usability - UX - positive

### USER: Admins require more control: WhatsApp is indispensable for me since its early days. The UX has been kept so simple and utilitarian that I appreciate it almost every time I use the app. , , That said, as an admin of a few groups, I have badly felt the need for better controls available for admins such as:, 1) ability to mute a user for 30 mins or an hr, day, week etc, 2) ability to delete posts in a group, at any time (currently only the one who posted a message can delete, and only if deleting with a few mins after posting), 3)ability to invite a user to the group by long press on phone number (right now I have to share the invite link or add the person to my contacts to invite to group), , These features can also help solve many issues being faced by WhatsApp in India, especially with incendiary fake news spreading like wold fire. This happens because even if you are an admin and you know a post is wrong you can do nothing about it., , Hope to see such features soon! ### ASSISTANT: Administration - control - negative, Usability - UX - positive )))

### Review: title: Admins require more control, content: WhatsApp is indispensable for me since its early days. The UX has been kept so simple and utilitarian that I appreciate it almost every time I use the app. , , That said, as an admin of a few groups, I have badly felt the need for better controls available for admins such as:, 1) ability to mute a user for 30 mins or an hr, day, week etc, 2) ability to delete posts in a group, at any time (currently only the one who posted a message can delete, and only if deleting with a few mins after posting), 3)ability to invite a user to the group by long press on phone number (right now I have to share the invite link or add the person to my contacts to invite to group), , These features can also help solve many issues being faced by WhatsApp in India, especially with incendiary fake news spreading like wold fire. This happens because even if you are an admin and you know a post is wrong you can do nothing about it., , Hope to see such features soon! ### Analysis: categories: Administration, Usability, aspects: control, UX, sentiments: negative, positive )))

### Review: title: Admins require more control, content: WhatsApp is indispensable for me since its early days. The UX has been kept so simple and utilitarian that I appreciate it almost every time I use the app. , , That said, as an admin of a few groups, I have badly felt the need for better controls available for admins such as:, 1) ability to mute a user for 30 mins or an hr, day, week etc, 2) ability to delete posts in a group, at any time (currently only the one who posted a message can delete, and only if deleting with a few mins after posting), 3)ability to invite a user to the group by long press on phone number (right now I have to share the invite link or add the person to my contacts to invite to group), , These features can also help solve many issues being faced by WhatsApp in India, especially with incendiary fake news spreading like wold fire. This happens because even if you are an admin and you know a post is wrong you can do nothing about it., , Hope to see such features soon! ### Analysis: categories: (Administration, Usability) aspects: (control, UX) sentiments: (negative, positive) )))

More privacy options!!

I love this app, but PLEASE PLEASE PLEASE provide the options to turn off the “online” or “typing” status within message chats! Sometimes I just want to be catching up on messages and I don’t have the energy to have full on conversations with people! As soon as I’m on the app so many people start messaging me. I want to be able to respond to them when I feel ready and not feel guilty about ignoring their messages. My contacts knowing when I’m online makes this so much harder to do. This would be a big benefit for myself and so many people who complain about this, and would be a big plus for mental health. Thank you!

User Interface

Online/Typing Status

Negative

User Interface - Online/Typing Status - Negative

### USER: More privacy options!!: I love this app, but PLEASE PLEASE PLEASE provide the options to turn off the “online” or “typing” status within message chats! Sometimes I just want to be catching up on messages and I don’t have the energy to have full on conversations with people! As soon as I’m on the app so many people start messaging me. I want to be able to respond to them when I feel ready and not feel guilty about ignoring their messages. My contacts knowing when I’m online makes this so much harder to do. This would be a big benefit for myself and so many people who complain about this, and would be a big plus for mental health. Thank you! ### ASSISTANT: User Interface - Online/Typing Status - Negative )))

### Review: title: More privacy options!!, content: I love this app, but PLEASE PLEASE PLEASE provide the options to turn off the “online” or “typing” status within message chats! Sometimes I just want to be catching up on messages and I don’t have the energy to have full on conversations with people! As soon as I’m on the app so many people start messaging me. I want to be able to respond to them when I feel ready and not feel guilty about ignoring their messages. My contacts knowing when I’m online makes this so much harder to do. This would be a big benefit for myself and so many people who complain about this, and would be a big plus for mental health. Thank you! ### Analysis: categories: User Interface, aspects: Online/Typing Status, sentiments: Negative )))

### Review: title: More privacy options!!, content: I love this app, but PLEASE PLEASE PLEASE provide the options to turn off the “online” or “typing” status within message chats! Sometimes I just want to be catching up on messages and I don’t have the energy to have full on conversations with people! As soon as I’m on the app so many people start messaging me. I want to be able to respond to them when I feel ready and not feel guilty about ignoring their messages. My contacts knowing when I’m online makes this so much harder to do. This would be a big benefit for myself and so many people who complain about this, and would be a big plus for mental health. Thank you! ### Analysis: categories: (User Interface) aspects: (Online/Typing Status) sentiments: (Negative) )))

Background refresh broken in update

It seems as if the background refresh is broken for the recent app versions on iOS 11. I often have several conversations that have new entries but until I foreground the app, they don't update and I don't receive notifications. This seems to be exacerbated when switching from Wi-Fi to network., , Additionally, I have the desktop version open, and frequently it seems to lose connectivity through the phone. My connection strength hasn't changed during the process, but multiple times during the day I have to reconnect through my phone., , Overall though, apart from these recent issues, it's a good app.

Functionality, Functionality

Background Refresh, Connectivity

Negative, Negative

Functionality - Background Refresh - Negative, Functionality - Connectivity - Negative

### USER: Background refresh broken in update: It seems as if the background refresh is broken for the recent app versions on iOS 11. I often have several conversations that have new entries but until I foreground the app, they don't update and I don't receive notifications. This seems to be exacerbated when switching from Wi-Fi to network., , Additionally, I have the desktop version open, and frequently it seems to lose connectivity through the phone. My connection strength hasn't changed during the process, but multiple times during the day I have to reconnect through my phone., , Overall though, apart from these recent issues, it's a good app. ### ASSISTANT: Functionality - Background Refresh - Negative, Functionality - Connectivity - Negative )))

### Review: title: Background refresh broken in update, content: It seems as if the background refresh is broken for the recent app versions on iOS 11. I often have several conversations that have new entries but until I foreground the app, they don't update and I don't receive notifications. This seems to be exacerbated when switching from Wi-Fi to network., , Additionally, I have the desktop version open, and frequently it seems to lose connectivity through the phone. My connection strength hasn't changed during the process, but multiple times during the day I have to reconnect through my phone., , Overall though, apart from these recent issues, it's a good app. ### Analysis: categories: Functionality, Functionality, aspects: Background Refresh, Connectivity, sentiments: Negative, Negative )))

### Review: title: Background refresh broken in update, content: It seems as if the background refresh is broken for the recent app versions on iOS 11. I often have several conversations that have new entries but until I foreground the app, they don't update and I don't receive notifications. This seems to be exacerbated when switching from Wi-Fi to network., , Additionally, I have the desktop version open, and frequently it seems to lose connectivity through the phone. My connection strength hasn't changed during the process, but multiple times during the day I have to reconnect through my phone., , Overall though, apart from these recent issues, it's a good app. ### Analysis: categories: (Functionality, Functionality) aspects: (Background Refresh, Connectivity) sentiments: (Negative, Negative) )))

The addition of a play button drastically degrade the user experience for low vision and blind users

Seriously, this is awful. Its several steps back in usability for low vision and blind users. Being able to type a single touch target and play the message no matter where you tap on the messages bar was far more convenient, and required far less visual focus. Additionally, having a navigate to play buttons increases the amount of swipes required with voiceover to use this app. Please change this. You’re degrading accessibility in exchange for communicating information it’s so obvious that I struggle to understand why people can’t instantly figure out how this works in the first 10 seconds of using the app.

Accessibility, Usability

Play button, Play button

Negative, Negative

Accessibility - Play button - Negative, Usability - Play button - Negative

### USER: The addition of a play button drastically degrade the user experience for low vision and blind users: Seriously, this is awful. Its several steps back in usability for low vision and blind users. Being able to type a single touch target and play the message no matter where you tap on the messages bar was far more convenient, and required far less visual focus. Additionally, having a navigate to play buttons increases the amount of swipes required with voiceover to use this app. Please change this. You’re degrading accessibility in exchange for communicating information it’s so obvious that I struggle to understand why people can’t instantly figure out how this works in the first 10 seconds of using the app. ### ASSISTANT: Accessibility - Play button - Negative, Usability - Play button - Negative )))

### Review: title: The addition of a play button drastically degrade the user experience for low vision and blind users, content: Seriously, this is awful. Its several steps back in usability for low vision and blind users. Being able to type a single touch target and play the message no matter where you tap on the messages bar was far more convenient, and required far less visual focus. Additionally, having a navigate to play buttons increases the amount of swipes required with voiceover to use this app. Please change this. You’re degrading accessibility in exchange for communicating information it’s so obvious that I struggle to understand why people can’t instantly figure out how this works in the first 10 seconds of using the app. ### Analysis: categories: Accessibility, Usability, aspects: Play button, Play button, sentiments: Negative, Negative )))

### Review: title: The addition of a play button drastically degrade the user experience for low vision and blind users, content: Seriously, this is awful. Its several steps back in usability for low vision and blind users. Being able to type a single touch target and play the message no matter where you tap on the messages bar was far more convenient, and required far less visual focus. Additionally, having a navigate to play buttons increases the amount of swipes required with voiceover to use this app. Please change this. You’re degrading accessibility in exchange for communicating information it’s so obvious that I struggle to understand why people can’t instantly figure out how this works in the first 10 seconds of using the app. ### Analysis: categories: (Accessibility, Usability) aspects: (Play button, Play button) sentiments: (Negative, Negative) )))

Banning issue

I started using WhatsApp because a couple of friends used it. I created an account with my personal phone number and I sent three messages to a friend saying that I have finally gotten an account and for them to have a good night. That was all. The next day I see that my account is “not allowed to use WhatsApp”. I think oh maybe it has to do with some privacy or contact restrictions I have on my phone. No. I look through all restrictions I could possibly have, none are turned on. All I sent to that friend was notifying them that I got the app and for them to have a good night. No cursing. No explicit language. No explicit photos. Nothing that would trigger their terms of service yet I got banned. I tried deleting and re-downloading the app, but when I enter my phone number the ban message was still there. I appealed to get my account unbanned earlier today and granted I may get a reply from them later. But it is still extremely annoying that this happened. I’ve seen other replies, talking about the same thing. Can someone please tell me what I did to get my account banned because I have absolutely no idea.

Functionality

Banning

negative

Functionality - Banning - negative

### USER: Banning issue: I started using WhatsApp because a couple of friends used it. I created an account with my personal phone number and I sent three messages to a friend saying that I have finally gotten an account and for them to have a good night. That was all. The next day I see that my account is “not allowed to use WhatsApp”. I think oh maybe it has to do with some privacy or contact restrictions I have on my phone. No. I look through all restrictions I could possibly have, none are turned on. All I sent to that friend was notifying them that I got the app and for them to have a good night. No cursing. No explicit language. No explicit photos. Nothing that would trigger their terms of service yet I got banned. I tried deleting and re-downloading the app, but when I enter my phone number the ban message was still there. I appealed to get my account unbanned earlier today and granted I may get a reply from them later. But it is still extremely annoying that this happened. I’ve seen other replies, talking about the same thing. Can someone please tell me what I did to get my account banned because I have absolutely no idea. ### ASSISTANT: Functionality - Banning - negative )))

### Review: title: Banning issue, content: I started using WhatsApp because a couple of friends used it. I created an account with my personal phone number and I sent three messages to a friend saying that I have finally gotten an account and for them to have a good night. That was all. The next day I see that my account is “not allowed to use WhatsApp”. I think oh maybe it has to do with some privacy or contact restrictions I have on my phone. No. I look through all restrictions I could possibly have, none are turned on. All I sent to that friend was notifying them that I got the app and for them to have a good night. No cursing. No explicit language. No explicit photos. Nothing that would trigger their terms of service yet I got banned. I tried deleting and re-downloading the app, but when I enter my phone number the ban message was still there. I appealed to get my account unbanned earlier today and granted I may get a reply from them later. But it is still extremely annoying that this happened. I’ve seen other replies, talking about the same thing. Can someone please tell me what I did to get my account banned because I have absolutely no idea. ### Analysis: categories: Functionality, aspects: Banning, sentiments: negative )))

### Review: title: Banning issue, content: I started using WhatsApp because a couple of friends used it. I created an account with my personal phone number and I sent three messages to a friend saying that I have finally gotten an account and for them to have a good night. That was all. The next day I see that my account is “not allowed to use WhatsApp”. I think oh maybe it has to do with some privacy or contact restrictions I have on my phone. No. I look through all restrictions I could possibly have, none are turned on. All I sent to that friend was notifying them that I got the app and for them to have a good night. No cursing. No explicit language. No explicit photos. Nothing that would trigger their terms of service yet I got banned. I tried deleting and re-downloading the app, but when I enter my phone number the ban message was still there. I appealed to get my account unbanned earlier today and granted I may get a reply from them later. But it is still extremely annoying that this happened. I’ve seen other replies, talking about the same thing. Can someone please tell me what I did to get my account banned because I have absolutely no idea. ### Analysis: categories: (Functionality) aspects: (Banning) sentiments: (negative) )))

Very useful although it freezes on the iPhone X

I use this app for retreats that we give to our 70,000 participants, but unfortunately from time to time the app freezes., , There are many things that would be useful to have, like for example for administrator to be able to delete messages sent by other administrators. There are times that one administrator makes a mistake but the other, although administrator as well, cannot fix the error. , , Also, the app freezes when it gets too large even if there is plenty of memory left of the iphone

App, App, App

Functionality, Functionality, Functionality

Negative, Positive, Negative

App - Functionality - Negative, App - Functionality - Positive, App - Functionality - Negative

### USER: Very useful although it freezes on the iPhone X: I use this app for retreats that we give to our 70,000 participants, but unfortunately from time to time the app freezes., , There are many things that would be useful to have, like for example for administrator to be able to delete messages sent by other administrators. There are times that one administrator makes a mistake but the other, although administrator as well, cannot fix the error. , , Also, the app freezes when it gets too large even if there is plenty of memory left of the iphone ### ASSISTANT: App - Functionality - Negative, App - Functionality - Positive, App - Functionality - Negative )))

### Review: title: Very useful although it freezes on the iPhone X, content: I use this app for retreats that we give to our 70,000 participants, but unfortunately from time to time the app freezes., , There are many things that would be useful to have, like for example for administrator to be able to delete messages sent by other administrators. There are times that one administrator makes a mistake but the other, although administrator as well, cannot fix the error. , , Also, the app freezes when it gets too large even if there is plenty of memory left of the iphone ### Analysis: categories: App, App, App, aspects: Functionality, Functionality, Functionality, sentiments: Negative, Positive, Negative )))

### Review: title: Very useful although it freezes on the iPhone X, content: I use this app for retreats that we give to our 70,000 participants, but unfortunately from time to time the app freezes., , There are many things that would be useful to have, like for example for administrator to be able to delete messages sent by other administrators. There are times that one administrator makes a mistake but the other, although administrator as well, cannot fix the error. , , Also, the app freezes when it gets too large even if there is plenty of memory left of the iphone ### Analysis: categories: (App, App, App) aspects: (Functionality, Functionality, Functionality) sentiments: (Negative, Positive, Negative) )))

Proceed with caution

I downloaded this app because a good friend was going to Europe and we wanted to keep in touch., After i downloaded it i sent her a text message to test it out. Then i sent my sister a text message because she was in London so I texted her to say hi and let her know i had whatsapp. I sent no other messages. , One week later i tried to send a message to my friend and i could not. I was locked out because supposedly i broke rules and was spamming people. There is no way that happened. Is whatsapp so undependable that someone was able to easily get into my account and use it? Thats scary. I dont see anywhere that i can send in a request to find out what this spam is that i supposedly sent., I no longer trust whatsspp.

App, App, App

Security, Dependability, Trust

Negative, Negative, Negative

App - Security - Negative, App - Dependability - Negative, App - Trust - Negative

### USER: Proceed with caution: I downloaded this app because a good friend was going to Europe and we wanted to keep in touch., After i downloaded it i sent her a text message to test it out. Then i sent my sister a text message because she was in London so I texted her to say hi and let her know i had whatsapp. I sent no other messages. , One week later i tried to send a message to my friend and i could not. I was locked out because supposedly i broke rules and was spamming people. There is no way that happened. Is whatsapp so undependable that someone was able to easily get into my account and use it? Thats scary. I dont see anywhere that i can send in a request to find out what this spam is that i supposedly sent., I no longer trust whatsspp. ### ASSISTANT: App - Security - Negative, App - Dependability - Negative, App - Trust - Negative )))

### Review: title: Proceed with caution, content: I downloaded this app because a good friend was going to Europe and we wanted to keep in touch., After i downloaded it i sent her a text message to test it out. Then i sent my sister a text message because she was in London so I texted her to say hi and let her know i had whatsapp. I sent no other messages. , One week later i tried to send a message to my friend and i could not. I was locked out because supposedly i broke rules and was spamming people. There is no way that happened. Is whatsapp so undependable that someone was able to easily get into my account and use it? Thats scary. I dont see anywhere that i can send in a request to find out what this spam is that i supposedly sent., I no longer trust whatsspp. ### Analysis: categories: App, App, App, aspects: Security, Dependability, Trust, sentiments: Negative, Negative, Negative )))

### Review: title: Proceed with caution, content: I downloaded this app because a good friend was going to Europe and we wanted to keep in touch., After i downloaded it i sent her a text message to test it out. Then i sent my sister a text message because she was in London so I texted her to say hi and let her know i had whatsapp. I sent no other messages. , One week later i tried to send a message to my friend and i could not. I was locked out because supposedly i broke rules and was spamming people. There is no way that happened. Is whatsapp so undependable that someone was able to easily get into my account and use it? Thats scary. I dont see anywhere that i can send in a request to find out what this spam is that i supposedly sent., I no longer trust whatsspp. ### Analysis: categories: (App, App, App) aspects: (Security, Dependability, Trust) sentiments: (Negative, Negative, Negative) )))

Communicate around the world regardless of which cell you own!

WhatsApp lets you freely communicate with any cell phone around the world regardless of what cell they own using Wifi, and it has its own WhatsApp FaceTime. No overseas charges, all you have to do is, to ask your friend or family to download it for free, no more International charges. Did you know that when the big earthquakes hit Chile or the hurricane in Puerto Rico, this was the way ppl were communicating. Now with a Pandemic, it’s so comforting to be with loved ones near by and yet so far away in another country.

Social Impact, Functionality, Functionality, Functionality, Functionality

Communication, FaceTime compatibility, Free communication , No international charges, No overseas charges

positive, positive, positive, positive, positive

Social Impact - Communication - positive, Functionality - FaceTime compatibility - positive, Functionality - Free communication - positive, Functionality - No international charges - positive, Functionality - No overseas charges - positive

### USER: Communicate around the world regardless of which cell you own!: WhatsApp lets you freely communicate with any cell phone around the world regardless of what cell they own using Wifi, and it has its own WhatsApp FaceTime. No overseas charges, all you have to do is, to ask your friend or family to download it for free, no more International charges. Did you know that when the big earthquakes hit Chile or the hurricane in Puerto Rico, this was the way ppl were communicating. Now with a Pandemic, it’s so comforting to be with loved ones near by and yet so far away in another country. ### ASSISTANT: Social Impact - Communication - positive, Functionality - FaceTime compatibility - positive, Functionality - Free communication - positive, Functionality - No international charges - positive, Functionality - No overseas charges - positive )))

### Review: title: Communicate around the world regardless of which cell you own!, content: WhatsApp lets you freely communicate with any cell phone around the world regardless of what cell they own using Wifi, and it has its own WhatsApp FaceTime. No overseas charges, all you have to do is, to ask your friend or family to download it for free, no more International charges. Did you know that when the big earthquakes hit Chile or the hurricane in Puerto Rico, this was the way ppl were communicating. Now with a Pandemic, it’s so comforting to be with loved ones near by and yet so far away in another country. ### Analysis: categories: Social Impact, Functionality, Functionality, Functionality, Functionality, aspects: Communication, FaceTime compatibility, Free communication , No international charges, No overseas charges, sentiments: positive, positive, positive, positive, positive )))

### Review: title: Communicate around the world regardless of which cell you own!, content: WhatsApp lets you freely communicate with any cell phone around the world regardless of what cell they own using Wifi, and it has its own WhatsApp FaceTime. No overseas charges, all you have to do is, to ask your friend or family to download it for free, no more International charges. Did you know that when the big earthquakes hit Chile or the hurricane in Puerto Rico, this was the way ppl were communicating. Now with a Pandemic, it’s so comforting to be with loved ones near by and yet so far away in another country. ### Analysis: categories: (Social Impact, Functionality, Functionality, Functionality, Functionality) aspects: (Communication, FaceTime compatibility, Free communication , No international charges, No overseas charges) sentiments: (positive, positive, positive, positive, positive) )))

Looooooooooooove it!!!!

I absolutely love WhatsApp. I’ve been using it for a little bit over 2 years but have known about it for a little longer than that. I first started using it when me and my brother travelled over sees for the first time and wanted to keep in contact with our family back home everyday so they would know we were ok. I immediately fell in love. I love the fact that you can text, call(both voice calls and video chats) and send pictures for free (regardless of where you are in the world), which saves you a lot of money. One of the things I like the most is that you can send a lot of pictures at a time, whereas you have a limit with regular text messages. I will definitely be using WhatsApp for a LONG time😊

Communication, Communication, Communication, Communication, Cost

Texting, Voice and Video Calling, Picture Messaging, Picture Limit, Savings

Positive, Positive, Positive, Positive, Positive

Communication - Texting - Positive, Communication - Voice and Video Calling - Positive, Communication - Picture Messaging - Positive, Communication - Picture Limit - Positive, Cost - Savings - Positive

### USER: Looooooooooooove it!!!!: I absolutely love WhatsApp. I’ve been using it for a little bit over 2 years but have known about it for a little longer than that. I first started using it when me and my brother travelled over sees for the first time and wanted to keep in contact with our family back home everyday so they would know we were ok. I immediately fell in love. I love the fact that you can text, call(both voice calls and video chats) and send pictures for free (regardless of where you are in the world), which saves you a lot of money. One of the things I like the most is that you can send a lot of pictures at a time, whereas you have a limit with regular text messages. I will definitely be using WhatsApp for a LONG time😊 ### ASSISTANT: Communication - Texting - Positive, Communication - Voice and Video Calling - Positive, Communication - Picture Messaging - Positive, Communication - Picture Limit - Positive, Cost - Savings - Positive )))

### Review: title: Looooooooooooove it!!!!, content: I absolutely love WhatsApp. I’ve been using it for a little bit over 2 years but have known about it for a little longer than that. I first started using it when me and my brother travelled over sees for the first time and wanted to keep in contact with our family back home everyday so they would know we were ok. I immediately fell in love. I love the fact that you can text, call(both voice calls and video chats) and send pictures for free (regardless of where you are in the world), which saves you a lot of money. One of the things I like the most is that you can send a lot of pictures at a time, whereas you have a limit with regular text messages. I will definitely be using WhatsApp for a LONG time😊 ### Analysis: categories: Communication, Communication, Communication, Communication, Cost, aspects: Texting, Voice and Video Calling, Picture Messaging, Picture Limit, Savings, sentiments: Positive, Positive, Positive, Positive, Positive )))

### Review: title: Looooooooooooove it!!!!, content: I absolutely love WhatsApp. I’ve been using it for a little bit over 2 years but have known about it for a little longer than that. I first started using it when me and my brother travelled over sees for the first time and wanted to keep in contact with our family back home everyday so they would know we were ok. I immediately fell in love. I love the fact that you can text, call(both voice calls and video chats) and send pictures for free (regardless of where you are in the world), which saves you a lot of money. One of the things I like the most is that you can send a lot of pictures at a time, whereas you have a limit with regular text messages. I will definitely be using WhatsApp for a LONG time😊 ### Analysis: categories: (Communication, Communication, Communication, Communication, Cost) aspects: (Texting, Voice and Video Calling, Picture Messaging, Picture Limit, Savings) sentiments: (Positive, Positive, Positive, Positive, Positive) )))

It’s fine

So I think the app is fine, when you delete chats they still stay and it is just kinda annoying to have a hundred chats but only two are actually in function. The calls break up a lot and freeze up ALL THE TIME. And when you are on a video chat the call will end if you go off the app, but that is a minor problem compared to what I’m about to say. There is no WhatsApp for iPads and computers and that is NOT OK!!!!! I believe that WhatsApp should be available on all devices. Also when you delete messages it still stays it just blacks out the message and puts “this message was deleted” over it, this is not a big problem but it does make the chat a little cluttered. If you fix these things then I think you’ve got a great app for communicating.

Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication

Calls, Chat, Chat, Video chat, Device compatibility, Message deletion, Message deletion, Message clutter

negative, negative, neutral, negative, negative, neutral, negative, negative

Communication - Calls - negative, Communication - Chat - negative, Communication - Chat - neutral, Communication - Video chat - negative, Communication - Device compatibility - negative, Communication - Message deletion - neutral, Communication - Message deletion - negative, Communication - Message clutter - negative

### USER: It’s fine: So I think the app is fine, when you delete chats they still stay and it is just kinda annoying to have a hundred chats but only two are actually in function. The calls break up a lot and freeze up ALL THE TIME. And when you are on a video chat the call will end if you go off the app, but that is a minor problem compared to what I’m about to say. There is no WhatsApp for iPads and computers and that is NOT OK!!!!! I believe that WhatsApp should be available on all devices. Also when you delete messages it still stays it just blacks out the message and puts “this message was deleted” over it, this is not a big problem but it does make the chat a little cluttered. If you fix these things then I think you’ve got a great app for communicating. ### ASSISTANT: Communication - Calls - negative, Communication - Chat - negative, Communication - Chat - neutral, Communication - Video chat - negative, Communication - Device compatibility - negative, Communication - Message deletion - neutral, Communication - Message deletion - negative, Communication - Message clutter - negative )))

### Review: title: It’s fine, content: So I think the app is fine, when you delete chats they still stay and it is just kinda annoying to have a hundred chats but only two are actually in function. The calls break up a lot and freeze up ALL THE TIME. And when you are on a video chat the call will end if you go off the app, but that is a minor problem compared to what I’m about to say. There is no WhatsApp for iPads and computers and that is NOT OK!!!!! I believe that WhatsApp should be available on all devices. Also when you delete messages it still stays it just blacks out the message and puts “this message was deleted” over it, this is not a big problem but it does make the chat a little cluttered. If you fix these things then I think you’ve got a great app for communicating. ### Analysis: categories: Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, aspects: Calls, Chat, Chat, Video chat, Device compatibility, Message deletion, Message deletion, Message clutter, sentiments: negative, negative, neutral, negative, negative, neutral, negative, negative )))

### Review: title: It’s fine, content: So I think the app is fine, when you delete chats they still stay and it is just kinda annoying to have a hundred chats but only two are actually in function. The calls break up a lot and freeze up ALL THE TIME. And when you are on a video chat the call will end if you go off the app, but that is a minor problem compared to what I’m about to say. There is no WhatsApp for iPads and computers and that is NOT OK!!!!! I believe that WhatsApp should be available on all devices. Also when you delete messages it still stays it just blacks out the message and puts “this message was deleted” over it, this is not a big problem but it does make the chat a little cluttered. If you fix these things then I think you’ve got a great app for communicating. ### Analysis: categories: (Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication) aspects: (Calls, Chat, Chat, Video chat, Device compatibility, Message deletion, Message deletion, Message clutter) sentiments: (negative, negative, neutral, negative, negative, neutral, negative, negative) )))

Status and new update

I think the only problem WhatsApp have now it's reducing picture quality on status , the way it reduce pictures and videos quality is so bad that one will have to upload and delete so many times before the videos posted can be a little bit clear, pls try and do something about that and also your new update now is so annoying that someone cannot click on the particular picture I posted on my status to delete unless I have to view from the beginning then get to the one I want to view or delete before I can delete or view my post on status, pls kindly take it back to the way it was before its more better and understanding

Status, Status

Picture quality, Update

negative, negative

Status - Picture quality - negative, Status - Update - negative

### USER: Status and new update: I think the only problem WhatsApp have now it's reducing picture quality on status , the way it reduce pictures and videos quality is so bad that one will have to upload and delete so many times before the videos posted can be a little bit clear, pls try and do something about that and also your new update now is so annoying that someone cannot click on the particular picture I posted on my status to delete unless I have to view from the beginning then get to the one I want to view or delete before I can delete or view my post on status, pls kindly take it back to the way it was before its more better and understanding ### ASSISTANT: Status - Picture quality - negative, Status - Update - negative )))

### Review: title: Status and new update, content: I think the only problem WhatsApp have now it's reducing picture quality on status , the way it reduce pictures and videos quality is so bad that one will have to upload and delete so many times before the videos posted can be a little bit clear, pls try and do something about that and also your new update now is so annoying that someone cannot click on the particular picture I posted on my status to delete unless I have to view from the beginning then get to the one I want to view or delete before I can delete or view my post on status, pls kindly take it back to the way it was before its more better and understanding ### Analysis: categories: Status, Status, aspects: Picture quality, Update, sentiments: negative, negative )))

### Review: title: Status and new update, content: I think the only problem WhatsApp have now it's reducing picture quality on status , the way it reduce pictures and videos quality is so bad that one will have to upload and delete so many times before the videos posted can be a little bit clear, pls try and do something about that and also your new update now is so annoying that someone cannot click on the particular picture I posted on my status to delete unless I have to view from the beginning then get to the one I want to view or delete before I can delete or view my post on status, pls kindly take it back to the way it was before its more better and understanding ### Analysis: categories: (Status, Status) aspects: (Picture quality, Update) sentiments: (negative, negative) )))

Help please

This is a great app but I cannot log in. I deleted my app to clear up some space on my phone but I do business on WhatsApp so I downloaded it back, I try to log in with my phone number but when I go to attempt pressing on my number or typing it in that part is completely frozen go where it will not allow me to type. I have re deleted and tried re downloading, I’ve checked my internet connection even refreshed my phone & it’s still not working the part to type in my phone number to log in is always frozen I cannot type it in so I have no idea what to do or why this is happening.

Functionality

Login

negative

Functionality - Login - negative

### USER: Help please: This is a great app but I cannot log in. I deleted my app to clear up some space on my phone but I do business on WhatsApp so I downloaded it back, I try to log in with my phone number but when I go to attempt pressing on my number or typing it in that part is completely frozen go where it will not allow me to type. I have re deleted and tried re downloading, I’ve checked my internet connection even refreshed my phone & it’s still not working the part to type in my phone number to log in is always frozen I cannot type it in so I have no idea what to do or why this is happening. ### ASSISTANT: Functionality - Login - negative )))

### Review: title: Help please, content: This is a great app but I cannot log in. I deleted my app to clear up some space on my phone but I do business on WhatsApp so I downloaded it back, I try to log in with my phone number but when I go to attempt pressing on my number or typing it in that part is completely frozen go where it will not allow me to type. I have re deleted and tried re downloading, I’ve checked my internet connection even refreshed my phone & it’s still not working the part to type in my phone number to log in is always frozen I cannot type it in so I have no idea what to do or why this is happening. ### Analysis: categories: Functionality, aspects: Login, sentiments: negative )))

### Review: title: Help please, content: This is a great app but I cannot log in. I deleted my app to clear up some space on my phone but I do business on WhatsApp so I downloaded it back, I try to log in with my phone number but when I go to attempt pressing on my number or typing it in that part is completely frozen go where it will not allow me to type. I have re deleted and tried re downloading, I’ve checked my internet connection even refreshed my phone & it’s still not working the part to type in my phone number to log in is always frozen I cannot type it in so I have no idea what to do or why this is happening. ### Analysis: categories: (Functionality) aspects: (Login) sentiments: (negative) )))

Bugs

There are a few things I'd like to see corrected in WhatsApp., 1. On speaker and with speed set to greater than 1X, playback is halted anytime I lock my phone. I think it's been this way for a couple years now—through three different phones and a number of different iOS versions—so this would be an app-specific bug. When listening on speaker and at normal speed, playback is not halted when the device is locked. When sped up and routed through earbuds (wired or BT), playback continues with the device locked. So higher speeds on speaker seem to be the problem., 2. Banners never work with this app ... ever. If they did, I'd use only badges and banners, leaving message notifications off both my lock screen and out of my notification center. This is, again, a problem that's persisted over the years and across various iOS versions and devices., 3. Please expand the availability of ringtones. WhatsApp only recognizes a small portion of the Apple ringtones and none of my custom ones. I would like to be able to change my message tone from "Pulse" but not to the obnoxious tones that remain.

Bugs, Bugs, Bugs

Playback, Banners, Ringtones

Negative, Negative, Negative

Bugs - Playback - Negative, Bugs - Banners - Negative, Bugs - Ringtones - Negative

### USER: Bugs: There are a few things I'd like to see corrected in WhatsApp., 1. On speaker and with speed set to greater than 1X, playback is halted anytime I lock my phone. I think it's been this way for a couple years now—through three different phones and a number of different iOS versions—so this would be an app-specific bug. When listening on speaker and at normal speed, playback is not halted when the device is locked. When sped up and routed through earbuds (wired or BT), playback continues with the device locked. So higher speeds on speaker seem to be the problem., 2. Banners never work with this app ... ever. If they did, I'd use only badges and banners, leaving message notifications off both my lock screen and out of my notification center. This is, again, a problem that's persisted over the years and across various iOS versions and devices., 3. Please expand the availability of ringtones. WhatsApp only recognizes a small portion of the Apple ringtones and none of my custom ones. I would like to be able to change my message tone from "Pulse" but not to the obnoxious tones that remain. ### ASSISTANT: Bugs - Playback - Negative, Bugs - Banners - Negative, Bugs - Ringtones - Negative )))

### Review: title: Bugs, content: There are a few things I'd like to see corrected in WhatsApp., 1. On speaker and with speed set to greater than 1X, playback is halted anytime I lock my phone. I think it's been this way for a couple years now—through three different phones and a number of different iOS versions—so this would be an app-specific bug. When listening on speaker and at normal speed, playback is not halted when the device is locked. When sped up and routed through earbuds (wired or BT), playback continues with the device locked. So higher speeds on speaker seem to be the problem., 2. Banners never work with this app ... ever. If they did, I'd use only badges and banners, leaving message notifications off both my lock screen and out of my notification center. This is, again, a problem that's persisted over the years and across various iOS versions and devices., 3. Please expand the availability of ringtones. WhatsApp only recognizes a small portion of the Apple ringtones and none of my custom ones. I would like to be able to change my message tone from "Pulse" but not to the obnoxious tones that remain. ### Analysis: categories: Bugs, Bugs, Bugs, aspects: Playback, Banners, Ringtones, sentiments: Negative, Negative, Negative )))

### Review: title: Bugs, content: There are a few things I'd like to see corrected in WhatsApp., 1. On speaker and with speed set to greater than 1X, playback is halted anytime I lock my phone. I think it's been this way for a couple years now—through three different phones and a number of different iOS versions—so this would be an app-specific bug. When listening on speaker and at normal speed, playback is not halted when the device is locked. When sped up and routed through earbuds (wired or BT), playback continues with the device locked. So higher speeds on speaker seem to be the problem., 2. Banners never work with this app ... ever. If they did, I'd use only badges and banners, leaving message notifications off both my lock screen and out of my notification center. This is, again, a problem that's persisted over the years and across various iOS versions and devices., 3. Please expand the availability of ringtones. WhatsApp only recognizes a small portion of the Apple ringtones and none of my custom ones. I would like to be able to change my message tone from "Pulse" but not to the obnoxious tones that remain. ### Analysis: categories: (Bugs, Bugs, Bugs) aspects: (Playback, Banners, Ringtones) sentiments: (Negative, Negative, Negative) )))

Malfunctions

For days now I can’t use my app properly as before. When calls are connected, before I can go back to messages and send and later return by tapping the dial button on top left of screen, Now I can’t do that anymore. The moment I try it I can’t return to call to either mute, use speaker or to add a new caller. Secondly when on a call I can’t add a third party to the call, the search won’t prompt the keyboard to type in names as usual… thirdly I don’t see when some calls come by this time, I will have to delete screen and redial again.. this frustrating , what do I do please? Plus right now I. can’t even update the WhatsApp… Thanks

Functionality, Functionality, User Interface

Messaging, Making calls, Responsiveness

Negative, Negative, Negative

Functionality - Messaging - Negative, Functionality - Making calls - Negative, User Interface - Responsiveness - Negative

### USER: Malfunctions: For days now I can’t use my app properly as before. When calls are connected, before I can go back to messages and send and later return by tapping the dial button on top left of screen, Now I can’t do that anymore. The moment I try it I can’t return to call to either mute, use speaker or to add a new caller. Secondly when on a call I can’t add a third party to the call, the search won’t prompt the keyboard to type in names as usual… thirdly I don’t see when some calls come by this time, I will have to delete screen and redial again.. this frustrating , what do I do please? Plus right now I. can’t even update the WhatsApp… Thanks ### ASSISTANT: Functionality - Messaging - Negative, Functionality - Making calls - Negative, User Interface - Responsiveness - Negative )))

### Review: title: Malfunctions, content: For days now I can’t use my app properly as before. When calls are connected, before I can go back to messages and send and later return by tapping the dial button on top left of screen, Now I can’t do that anymore. The moment I try it I can’t return to call to either mute, use speaker or to add a new caller. Secondly when on a call I can’t add a third party to the call, the search won’t prompt the keyboard to type in names as usual… thirdly I don’t see when some calls come by this time, I will have to delete screen and redial again.. this frustrating , what do I do please? Plus right now I. can’t even update the WhatsApp… Thanks ### Analysis: categories: Functionality, Functionality, User Interface, aspects: Messaging, Making calls, Responsiveness, sentiments: Negative, Negative, Negative )))

### Review: title: Malfunctions, content: For days now I can’t use my app properly as before. When calls are connected, before I can go back to messages and send and later return by tapping the dial button on top left of screen, Now I can’t do that anymore. The moment I try it I can’t return to call to either mute, use speaker or to add a new caller. Secondly when on a call I can’t add a third party to the call, the search won’t prompt the keyboard to type in names as usual… thirdly I don’t see when some calls come by this time, I will have to delete screen and redial again.. this frustrating , what do I do please? Plus right now I. can’t even update the WhatsApp… Thanks ### Analysis: categories: (Functionality, Functionality, User Interface) aspects: (Messaging, Making calls, Responsiveness) sentiments: (Negative, Negative, Negative) )))

An Idea for Your Next Update

The app is pretty cool and it’s very convenient I must admit. However, there is an issue of sorting chats once you introduce groups to the mix. Let me explain. , , Let’s say for instance, someone texts you and you’re about to respond but you get a group notification. You attend to the group for a while and when you come back to your chat you may forget about the previous text. Time goes by and you have conversations with other people until you realize you didn’t respond to that one text from a day ago., , The process of having to find the text itself whilst responding to others you may not have replied to; one by one is taxing ., , I suggest for the next update, maybe we can install an “Unread” filter that allows us to sort the messages by those opened and those unopened. This will really make it convenient for responding quickly and keeping in touch with all messages. This would make a huge difference honestly., , I would really appreciate it if you took this concept into consideration.

Features, Features

Sorting, Unread Filter

Negative, Positive

Features - Sorting - Negative, Features - Unread Filter - Positive

### USER: An Idea for Your Next Update: The app is pretty cool and it’s very convenient I must admit. However, there is an issue of sorting chats once you introduce groups to the mix. Let me explain. , , Let’s say for instance, someone texts you and you’re about to respond but you get a group notification. You attend to the group for a while and when you come back to your chat you may forget about the previous text. Time goes by and you have conversations with other people until you realize you didn’t respond to that one text from a day ago., , The process of having to find the text itself whilst responding to others you may not have replied to; one by one is taxing ., , I suggest for the next update, maybe we can install an “Unread” filter that allows us to sort the messages by those opened and those unopened. This will really make it convenient for responding quickly and keeping in touch with all messages. This would make a huge difference honestly., , I would really appreciate it if you took this concept into consideration. ### ASSISTANT: Features - Sorting - Negative, Features - Unread Filter - Positive )))

### Review: title: An Idea for Your Next Update, content: The app is pretty cool and it’s very convenient I must admit. However, there is an issue of sorting chats once you introduce groups to the mix. Let me explain. , , Let’s say for instance, someone texts you and you’re about to respond but you get a group notification. You attend to the group for a while and when you come back to your chat you may forget about the previous text. Time goes by and you have conversations with other people until you realize you didn’t respond to that one text from a day ago., , The process of having to find the text itself whilst responding to others you may not have replied to; one by one is taxing ., , I suggest for the next update, maybe we can install an “Unread” filter that allows us to sort the messages by those opened and those unopened. This will really make it convenient for responding quickly and keeping in touch with all messages. This would make a huge difference honestly., , I would really appreciate it if you took this concept into consideration. ### Analysis: categories: Features, Features, aspects: Sorting, Unread Filter, sentiments: Negative, Positive )))

### Review: title: An Idea for Your Next Update, content: The app is pretty cool and it’s very convenient I must admit. However, there is an issue of sorting chats once you introduce groups to the mix. Let me explain. , , Let’s say for instance, someone texts you and you’re about to respond but you get a group notification. You attend to the group for a while and when you come back to your chat you may forget about the previous text. Time goes by and you have conversations with other people until you realize you didn’t respond to that one text from a day ago., , The process of having to find the text itself whilst responding to others you may not have replied to; one by one is taxing ., , I suggest for the next update, maybe we can install an “Unread” filter that allows us to sort the messages by those opened and those unopened. This will really make it convenient for responding quickly and keeping in touch with all messages. This would make a huge difference honestly., , I would really appreciate it if you took this concept into consideration. ### Analysis: categories: (Features, Features) aspects: (Sorting, Unread Filter) sentiments: (Negative, Positive) )))

Great app. One thing needs improvement though.

Great app to communicate with many people through a group chat. I can call, video chat, send gifs, stickers, change the backgrounds of conversations... it’s pretty good. However, they need to fix this issue: when an iPhone is on Do Not Disturb, phone calls and video calls from WhatsApp go through as normal. It is a pain on the back and it still has not been solved in 2021. Ive read multiple forums, Reddit’s and articles about it and the problem persists. Please fix it. WhatsApp should be muted when Do Not Disturb is activated. That’s the reason for the 4 stars.

App, App

Features, Functionality

Positive, Negative

App - Features - Positive, App - Functionality - Negative

### USER: Great app. One thing needs improvement though.: Great app to communicate with many people through a group chat. I can call, video chat, send gifs, stickers, change the backgrounds of conversations... it’s pretty good. However, they need to fix this issue: when an iPhone is on Do Not Disturb, phone calls and video calls from WhatsApp go through as normal. It is a pain on the back and it still has not been solved in 2021. Ive read multiple forums, Reddit’s and articles about it and the problem persists. Please fix it. WhatsApp should be muted when Do Not Disturb is activated. That’s the reason for the 4 stars. ### ASSISTANT: App - Features - Positive, App - Functionality - Negative )))

### Review: title: Great app. One thing needs improvement though., content: Great app to communicate with many people through a group chat. I can call, video chat, send gifs, stickers, change the backgrounds of conversations... it’s pretty good. However, they need to fix this issue: when an iPhone is on Do Not Disturb, phone calls and video calls from WhatsApp go through as normal. It is a pain on the back and it still has not been solved in 2021. Ive read multiple forums, Reddit’s and articles about it and the problem persists. Please fix it. WhatsApp should be muted when Do Not Disturb is activated. That’s the reason for the 4 stars. ### Analysis: categories: App, App, aspects: Features, Functionality, sentiments: Positive, Negative )))

### Review: title: Great app. One thing needs improvement though., content: Great app to communicate with many people through a group chat. I can call, video chat, send gifs, stickers, change the backgrounds of conversations... it’s pretty good. However, they need to fix this issue: when an iPhone is on Do Not Disturb, phone calls and video calls from WhatsApp go through as normal. It is a pain on the back and it still has not been solved in 2021. Ive read multiple forums, Reddit’s and articles about it and the problem persists. Please fix it. WhatsApp should be muted when Do Not Disturb is activated. That’s the reason for the 4 stars. ### Analysis: categories: (App, App) aspects: (Features, Functionality) sentiments: (Positive, Negative) )))

Not user friendly for end-to-end encrypted backup password

What’s app is not user friendly in the case of iCloud backup end-to-end encrypted password. I am stuck in the what’s app after install in my new iPhone. I couldn’t have chance to access my old iPhone so I can’t change the encrypted forgot password. To using new iPhone app needs to allow user to get in their account. For me only allow to check the phone number and it’s directly came to iCloud Restore back up. If I turn off iCloud or my iCloud account also not allow me to get in my what’s app account. It’s showing if I skip to restore I can’t restore backup anymore. Now what’s app is not user friendly. Restore backup what’s app is a user decision. But here what’s app only deciding what we need to do. If it allow me to get in my account then I can change or turn off my encrypted password for my backup. Now I am hate to use apple product and what’s app. What ever user safety or protection need to give some option to check the correct user to use what’s app. In future I won’t recommend anyone to use what’s app and apple product. Best to use text message in any device. End to end encryption is too frustration

Security, Usability, Usability

End-to-End Password Handling, iCloud Backup, End-to-End Password Handling

Negative, Negative, Negative

Security - End-to-End Password Handling - Negative, Usability - iCloud Backup - Negative, Usability - End-to-End Password Handling - Negative

### USER: Not user friendly for end-to-end encrypted backup password: What’s app is not user friendly in the case of iCloud backup end-to-end encrypted password. I am stuck in the what’s app after install in my new iPhone. I couldn’t have chance to access my old iPhone so I can’t change the encrypted forgot password. To using new iPhone app needs to allow user to get in their account. For me only allow to check the phone number and it’s directly came to iCloud Restore back up. If I turn off iCloud or my iCloud account also not allow me to get in my what’s app account. It’s showing if I skip to restore I can’t restore backup anymore. Now what’s app is not user friendly. Restore backup what’s app is a user decision. But here what’s app only deciding what we need to do. If it allow me to get in my account then I can change or turn off my encrypted password for my backup. Now I am hate to use apple product and what’s app. What ever user safety or protection need to give some option to check the correct user to use what’s app. In future I won’t recommend anyone to use what’s app and apple product. Best to use text message in any device. End to end encryption is too frustration ### ASSISTANT: Security - End-to-End Password Handling - Negative, Usability - iCloud Backup - Negative, Usability - End-to-End Password Handling - Negative )))

### Review: title: Not user friendly for end-to-end encrypted backup password, content: What’s app is not user friendly in the case of iCloud backup end-to-end encrypted password. I am stuck in the what’s app after install in my new iPhone. I couldn’t have chance to access my old iPhone so I can’t change the encrypted forgot password. To using new iPhone app needs to allow user to get in their account. For me only allow to check the phone number and it’s directly came to iCloud Restore back up. If I turn off iCloud or my iCloud account also not allow me to get in my what’s app account. It’s showing if I skip to restore I can’t restore backup anymore. Now what’s app is not user friendly. Restore backup what’s app is a user decision. But here what’s app only deciding what we need to do. If it allow me to get in my account then I can change or turn off my encrypted password for my backup. Now I am hate to use apple product and what’s app. What ever user safety or protection need to give some option to check the correct user to use what’s app. In future I won’t recommend anyone to use what’s app and apple product. Best to use text message in any device. End to end encryption is too frustration ### Analysis: categories: Security, Usability, Usability, aspects: End-to-End Password Handling, iCloud Backup, End-to-End Password Handling, sentiments: Negative, Negative, Negative )))

### Review: title: Not user friendly for end-to-end encrypted backup password, content: What’s app is not user friendly in the case of iCloud backup end-to-end encrypted password. I am stuck in the what’s app after install in my new iPhone. I couldn’t have chance to access my old iPhone so I can’t change the encrypted forgot password. To using new iPhone app needs to allow user to get in their account. For me only allow to check the phone number and it’s directly came to iCloud Restore back up. If I turn off iCloud or my iCloud account also not allow me to get in my what’s app account. It’s showing if I skip to restore I can’t restore backup anymore. Now what’s app is not user friendly. Restore backup what’s app is a user decision. But here what’s app only deciding what we need to do. If it allow me to get in my account then I can change or turn off my encrypted password for my backup. Now I am hate to use apple product and what’s app. What ever user safety or protection need to give some option to check the correct user to use what’s app. In future I won’t recommend anyone to use what’s app and apple product. Best to use text message in any device. End to end encryption is too frustration ### Analysis: categories: (Security, Usability, Usability) aspects: (End-to-End Password Handling, iCloud Backup, End-to-End Password Handling) sentiments: (Negative, Negative, Negative) )))

Photos shared online. BEWARE!

Insecure. Received a text that my photo gallery was shared online, , I’ve never received a text in the past, of any sort, concerning Whatsapp. That is, until I setup a Whatsapp account. , , This proves that without a doubt whatsapp is sharing information I did not approve. Be it the gallery or phone number. Somehow someone got my personal information and was able to successfully send a text message to my phone suggesting that my photo gallery is available online. A person I do not know and did not approve. A person who got this information from the company who runs whatsapp? Facebook... Or, the company itself sharing my photos online., , I have never used whatsapp for any communication of any sort. I also have no chats or contacts within the app. This was a first time install and after a few weeks of being dormant I received the text message that my photo gallery is available online., , Even if it isn’t, somehow someone got my number, name, and knew I had a whatsapp account. How is this possible? I didn’t share this information., , WHATSAPP OWES AN EXPLANATION. , , I have saved the messages and time of account creation.

Security

Privacy

Negative

Security - Privacy - Negative

### USER: Photos shared online. BEWARE!: Insecure. Received a text that my photo gallery was shared online, , I’ve never received a text in the past, of any sort, concerning Whatsapp. That is, until I setup a Whatsapp account. , , This proves that without a doubt whatsapp is sharing information I did not approve. Be it the gallery or phone number. Somehow someone got my personal information and was able to successfully send a text message to my phone suggesting that my photo gallery is available online. A person I do not know and did not approve. A person who got this information from the company who runs whatsapp? Facebook... Or, the company itself sharing my photos online., , I have never used whatsapp for any communication of any sort. I also have no chats or contacts within the app. This was a first time install and after a few weeks of being dormant I received the text message that my photo gallery is available online., , Even if it isn’t, somehow someone got my number, name, and knew I had a whatsapp account. How is this possible? I didn’t share this information., , WHATSAPP OWES AN EXPLANATION. , , I have saved the messages and time of account creation. ### ASSISTANT: Security - Privacy - Negative )))

### Review: title: Photos shared online. BEWARE!, content: Insecure. Received a text that my photo gallery was shared online, , I’ve never received a text in the past, of any sort, concerning Whatsapp. That is, until I setup a Whatsapp account. , , This proves that without a doubt whatsapp is sharing information I did not approve. Be it the gallery or phone number. Somehow someone got my personal information and was able to successfully send a text message to my phone suggesting that my photo gallery is available online. A person I do not know and did not approve. A person who got this information from the company who runs whatsapp? Facebook... Or, the company itself sharing my photos online., , I have never used whatsapp for any communication of any sort. I also have no chats or contacts within the app. This was a first time install and after a few weeks of being dormant I received the text message that my photo gallery is available online., , Even if it isn’t, somehow someone got my number, name, and knew I had a whatsapp account. How is this possible? I didn’t share this information., , WHATSAPP OWES AN EXPLANATION. , , I have saved the messages and time of account creation. ### Analysis: categories: Security, aspects: Privacy, sentiments: Negative )))

### Review: title: Photos shared online. BEWARE!, content: Insecure. Received a text that my photo gallery was shared online, , I’ve never received a text in the past, of any sort, concerning Whatsapp. That is, until I setup a Whatsapp account. , , This proves that without a doubt whatsapp is sharing information I did not approve. Be it the gallery or phone number. Somehow someone got my personal information and was able to successfully send a text message to my phone suggesting that my photo gallery is available online. A person I do not know and did not approve. A person who got this information from the company who runs whatsapp? Facebook... Or, the company itself sharing my photos online., , I have never used whatsapp for any communication of any sort. I also have no chats or contacts within the app. This was a first time install and after a few weeks of being dormant I received the text message that my photo gallery is available online., , Even if it isn’t, somehow someone got my number, name, and knew I had a whatsapp account. How is this possible? I didn’t share this information., , WHATSAPP OWES AN EXPLANATION. , , I have saved the messages and time of account creation. ### Analysis: categories: (Security) aspects: (Privacy) sentiments: (Negative) )))

Needs to keep up with technology

I love WhatsApp and all it’s functions. It is one of the apps I use the most but one thing that really bum me out is the fact that they haven’t innovated or maintained up to date with technology. The two things that will make this app my favorite is a way to make polls in group chats. Imagine being able to know who is going to the event by just clicking “Assisting” or “Not going”. Imagine being able to decide which photo to upload to Instagram by just letting people choose the one they prefer or even tell you which shoes to buy. The other thing that would improve the app would be Apple Watch compatibility. Being able to tell Siri to send a message right from your wrist or even respond whenever you want and not just when they send a message to you. , , Thanks,

App, App, App

Innovation, Poll feature, Apple Watch compatibility

Negative, Positive, Positive

App - Innovation - Negative, App - Poll feature - Positive, App - Apple Watch compatibility - Positive

### USER: Needs to keep up with technology: I love WhatsApp and all it’s functions. It is one of the apps I use the most but one thing that really bum me out is the fact that they haven’t innovated or maintained up to date with technology. The two things that will make this app my favorite is a way to make polls in group chats. Imagine being able to know who is going to the event by just clicking “Assisting” or “Not going”. Imagine being able to decide which photo to upload to Instagram by just letting people choose the one they prefer or even tell you which shoes to buy. The other thing that would improve the app would be Apple Watch compatibility. Being able to tell Siri to send a message right from your wrist or even respond whenever you want and not just when they send a message to you. , , Thanks, ### ASSISTANT: App - Innovation - Negative, App - Poll feature - Positive, App - Apple Watch compatibility - Positive )))

### Review: title: Needs to keep up with technology, content: I love WhatsApp and all it’s functions. It is one of the apps I use the most but one thing that really bum me out is the fact that they haven’t innovated or maintained up to date with technology. The two things that will make this app my favorite is a way to make polls in group chats. Imagine being able to know who is going to the event by just clicking “Assisting” or “Not going”. Imagine being able to decide which photo to upload to Instagram by just letting people choose the one they prefer or even tell you which shoes to buy. The other thing that would improve the app would be Apple Watch compatibility. Being able to tell Siri to send a message right from your wrist or even respond whenever you want and not just when they send a message to you. , , Thanks, ### Analysis: categories: App, App, App, aspects: Innovation, Poll feature, Apple Watch compatibility, sentiments: Negative, Positive, Positive )))

### Review: title: Needs to keep up with technology, content: I love WhatsApp and all it’s functions. It is one of the apps I use the most but one thing that really bum me out is the fact that they haven’t innovated or maintained up to date with technology. The two things that will make this app my favorite is a way to make polls in group chats. Imagine being able to know who is going to the event by just clicking “Assisting” or “Not going”. Imagine being able to decide which photo to upload to Instagram by just letting people choose the one they prefer or even tell you which shoes to buy. The other thing that would improve the app would be Apple Watch compatibility. Being able to tell Siri to send a message right from your wrist or even respond whenever you want and not just when they send a message to you. , , Thanks, ### Analysis: categories: (App, App, App) aspects: (Innovation, Poll feature, Apple Watch compatibility) sentiments: (Negative, Positive, Positive) )))

Needs a feature for anybody to join WhatsApp group calls in progress

I enjoy the app. I enjoy the fact that I can talk to my friends, text them, and also say in touch with my family. But here’s my concern, group calls. When I activate a group call, my friends of the group cannot join group calls in progress, meaning that when somebody calls the group, we need to answer right away, or Time is running out. So, can you please improve the group call teacher so anybody can join the group call in progress.

Features, Features, Features, Features

Group Calling, Group Calling, Messaging, Voice Calling

Negative, Positive, Positive, Positive

Features - Group Calling - Negative, Features - Group Calling - Positive, Features - Messaging - Positive, Features - Voice Calling - Positive

### USER: Needs a feature for anybody to join WhatsApp group calls in progress: I enjoy the app. I enjoy the fact that I can talk to my friends, text them, and also say in touch with my family. But here’s my concern, group calls. When I activate a group call, my friends of the group cannot join group calls in progress, meaning that when somebody calls the group, we need to answer right away, or Time is running out. So, can you please improve the group call teacher so anybody can join the group call in progress. ### ASSISTANT: Features - Group Calling - Negative, Features - Group Calling - Positive, Features - Messaging - Positive, Features - Voice Calling - Positive )))

### Review: title: Needs a feature for anybody to join WhatsApp group calls in progress, content: I enjoy the app. I enjoy the fact that I can talk to my friends, text them, and also say in touch with my family. But here’s my concern, group calls. When I activate a group call, my friends of the group cannot join group calls in progress, meaning that when somebody calls the group, we need to answer right away, or Time is running out. So, can you please improve the group call teacher so anybody can join the group call in progress. ### Analysis: categories: Features, Features, Features, Features, aspects: Group Calling, Group Calling, Messaging, Voice Calling, sentiments: Negative, Positive, Positive, Positive )))

### Review: title: Needs a feature for anybody to join WhatsApp group calls in progress, content: I enjoy the app. I enjoy the fact that I can talk to my friends, text them, and also say in touch with my family. But here’s my concern, group calls. When I activate a group call, my friends of the group cannot join group calls in progress, meaning that when somebody calls the group, we need to answer right away, or Time is running out. So, can you please improve the group call teacher so anybody can join the group call in progress. ### Analysis: categories: (Features, Features, Features, Features) aspects: (Group Calling, Group Calling, Messaging, Voice Calling) sentiments: (Negative, Positive, Positive, Positive) )))

Many errors lately

WhatsApp has always been my top choice for staying in touch with my family and friends, even before Telegram, that had way more options. But the two previous updates ruined mum experience. The app crashes on me most of the times I'm searching for the correct sticker. And there's a display issue in the chats that doesn't allow to choose the contact I want to write to. I'm updating to this latest version. Please, let that be fixed🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️

Feature, Feature, Feature

Crashing, Usage, Chat

negative, negative, negative

Feature - Crashing - negative, Feature - Usage - negative, Feature - Chat - negative

### USER: Many errors lately: WhatsApp has always been my top choice for staying in touch with my family and friends, even before Telegram, that had way more options. But the two previous updates ruined mum experience. The app crashes on me most of the times I'm searching for the correct sticker. And there's a display issue in the chats that doesn't allow to choose the contact I want to write to. I'm updating to this latest version. Please, let that be fixed🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️ ### ASSISTANT: Feature - Crashing - negative, Feature - Usage - negative, Feature - Chat - negative )))

### Review: title: Many errors lately, content: WhatsApp has always been my top choice for staying in touch with my family and friends, even before Telegram, that had way more options. But the two previous updates ruined mum experience. The app crashes on me most of the times I'm searching for the correct sticker. And there's a display issue in the chats that doesn't allow to choose the contact I want to write to. I'm updating to this latest version. Please, let that be fixed🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️ ### Analysis: categories: Feature, Feature, Feature, aspects: Crashing, Usage, Chat, sentiments: negative, negative, negative )))

### Review: title: Many errors lately, content: WhatsApp has always been my top choice for staying in touch with my family and friends, even before Telegram, that had way more options. But the two previous updates ruined mum experience. The app crashes on me most of the times I'm searching for the correct sticker. And there's a display issue in the chats that doesn't allow to choose the contact I want to write to. I'm updating to this latest version. Please, let that be fixed🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️ ### Analysis: categories: (Feature, Feature, Feature) aspects: (Crashing, Usage, Chat) sentiments: (negative, negative, negative) )))

Splitting long videos for WhatsApp status

Hi WhatsApp… it’s your boy here. Yeah just wanted to say the app is great, really. Being from Jamaica, WhatsApp is pretty dominant, a great and easy way to connect with people you love. I have no issues using WhatsApp normally, but 2 years ago I discovered I had to manually split long videos myself in order to upload them to my status, I did do it for a time, then I stopped. It’s now 2022 and I still have to manually split long videos if I want to upload the whole thing to my status. I sure do hope the reason you haven’t added a feature to automatically split long videos into segments for WhatsApp status, isn’t because the world will explode if you do. If that’s not the case, then that’s all I’d like to see. Boy would it save me some time. Great app btw, definitely won’t stop using it unless you do something horrible…. Like kill a child

App

Feature

Negative

App - Feature - Negative

### USER: Splitting long videos for WhatsApp status: Hi WhatsApp… it’s your boy here. Yeah just wanted to say the app is great, really. Being from Jamaica, WhatsApp is pretty dominant, a great and easy way to connect with people you love. I have no issues using WhatsApp normally, but 2 years ago I discovered I had to manually split long videos myself in order to upload them to my status, I did do it for a time, then I stopped. It’s now 2022 and I still have to manually split long videos if I want to upload the whole thing to my status. I sure do hope the reason you haven’t added a feature to automatically split long videos into segments for WhatsApp status, isn’t because the world will explode if you do. If that’s not the case, then that’s all I’d like to see. Boy would it save me some time. Great app btw, definitely won’t stop using it unless you do something horrible…. Like kill a child ### ASSISTANT: App - Feature - Negative )))

### Review: title: Splitting long videos for WhatsApp status, content: Hi WhatsApp… it’s your boy here. Yeah just wanted to say the app is great, really. Being from Jamaica, WhatsApp is pretty dominant, a great and easy way to connect with people you love. I have no issues using WhatsApp normally, but 2 years ago I discovered I had to manually split long videos myself in order to upload them to my status, I did do it for a time, then I stopped. It’s now 2022 and I still have to manually split long videos if I want to upload the whole thing to my status. I sure do hope the reason you haven’t added a feature to automatically split long videos into segments for WhatsApp status, isn’t because the world will explode if you do. If that’s not the case, then that’s all I’d like to see. Boy would it save me some time. Great app btw, definitely won’t stop using it unless you do something horrible…. Like kill a child ### Analysis: categories: App, aspects: Feature, sentiments: Negative )))

### Review: title: Splitting long videos for WhatsApp status, content: Hi WhatsApp… it’s your boy here. Yeah just wanted to say the app is great, really. Being from Jamaica, WhatsApp is pretty dominant, a great and easy way to connect with people you love. I have no issues using WhatsApp normally, but 2 years ago I discovered I had to manually split long videos myself in order to upload them to my status, I did do it for a time, then I stopped. It’s now 2022 and I still have to manually split long videos if I want to upload the whole thing to my status. I sure do hope the reason you haven’t added a feature to automatically split long videos into segments for WhatsApp status, isn’t because the world will explode if you do. If that’s not the case, then that’s all I’d like to see. Boy would it save me some time. Great app btw, definitely won’t stop using it unless you do something horrible…. Like kill a child ### Analysis: categories: (App) aspects: (Feature) sentiments: (Negative) )))

Great for reaching people but not enough features

I like that I can connect with people using various devices over individual and group chats. , , I dislike that there isn’t a like/reaction feature to conversations. The interface feels very outdated - it’s a classic internet aesthetic in a new age of technology, so it has a clunky vibe. , , Also, as people move away from Facebook, it may be a good idea to separate yourself from that organization. I am actively looking for a WhatsApp alternative, personally, but it’s still one of the best products for its purpose. I just wish it was a better product (with better corporate affiliations).

Messaging, Messaging, Company

Features, Interface, Associations

Negative, Negative, Negative

Messaging - Features - Negative, Messaging - Interface - Negative, Company - Associations - Negative

### USER: Great for reaching people but not enough features: I like that I can connect with people using various devices over individual and group chats. , , I dislike that there isn’t a like/reaction feature to conversations. The interface feels very outdated - it’s a classic internet aesthetic in a new age of technology, so it has a clunky vibe. , , Also, as people move away from Facebook, it may be a good idea to separate yourself from that organization. I am actively looking for a WhatsApp alternative, personally, but it’s still one of the best products for its purpose. I just wish it was a better product (with better corporate affiliations). ### ASSISTANT: Messaging - Features - Negative, Messaging - Interface - Negative, Company - Associations - Negative )))

### Review: title: Great for reaching people but not enough features, content: I like that I can connect with people using various devices over individual and group chats. , , I dislike that there isn’t a like/reaction feature to conversations. The interface feels very outdated - it’s a classic internet aesthetic in a new age of technology, so it has a clunky vibe. , , Also, as people move away from Facebook, it may be a good idea to separate yourself from that organization. I am actively looking for a WhatsApp alternative, personally, but it’s still one of the best products for its purpose. I just wish it was a better product (with better corporate affiliations). ### Analysis: categories: Messaging, Messaging, Company, aspects: Features, Interface, Associations, sentiments: Negative, Negative, Negative )))

### Review: title: Great for reaching people but not enough features, content: I like that I can connect with people using various devices over individual and group chats. , , I dislike that there isn’t a like/reaction feature to conversations. The interface feels very outdated - it’s a classic internet aesthetic in a new age of technology, so it has a clunky vibe. , , Also, as people move away from Facebook, it may be a good idea to separate yourself from that organization. I am actively looking for a WhatsApp alternative, personally, but it’s still one of the best products for its purpose. I just wish it was a better product (with better corporate affiliations). ### Analysis: categories: (Messaging, Messaging, Company) aspects: (Features, Interface, Associations) sentiments: (Negative, Negative, Negative) )))

WhatsApp Changed for the Better!!

I have used WhatsApp for about a year now, and I love it!!!!WhatsApp is an overall Great and Safe social Media!!! It allows me to be able to communicate with friends and family around the world! WhatsApp is a great way to message and talk to your friends and and family virtually! It has satisfied me 100%! I extremely suggest it. One feature that I’m in love with is, the status feature, it allows you to post videos,gifs,pictures about you and what your doing today, and plus to keep it safe, only your contacts or the people you chose can view it!! WhatsApp is amazing! My friends and I enjoy it very much!! It keeps me in touch with everyone! 😊! I 100% recommend anyone to use WhatsApp, it’s completely safe and free!! 🤩🤩, , Sincerely,, Kira Robinson

Communication, Features, Safety

Messaging, Status Feature, Privacy

positive, positive, positive

Communication - Messaging - positive, Features - Status Feature - positive, Safety - Privacy - positive

### USER: WhatsApp Changed for the Better!!: I have used WhatsApp for about a year now, and I love it!!!!WhatsApp is an overall Great and Safe social Media!!! It allows me to be able to communicate with friends and family around the world! WhatsApp is a great way to message and talk to your friends and and family virtually! It has satisfied me 100%! I extremely suggest it. One feature that I’m in love with is, the status feature, it allows you to post videos,gifs,pictures about you and what your doing today, and plus to keep it safe, only your contacts or the people you chose can view it!! WhatsApp is amazing! My friends and I enjoy it very much!! It keeps me in touch with everyone! 😊! I 100% recommend anyone to use WhatsApp, it’s completely safe and free!! 🤩🤩, , Sincerely,, Kira Robinson ### ASSISTANT: Communication - Messaging - positive, Features - Status Feature - positive, Safety - Privacy - positive )))

### Review: title: WhatsApp Changed for the Better!!, content: I have used WhatsApp for about a year now, and I love it!!!!WhatsApp is an overall Great and Safe social Media!!! It allows me to be able to communicate with friends and family around the world! WhatsApp is a great way to message and talk to your friends and and family virtually! It has satisfied me 100%! I extremely suggest it. One feature that I’m in love with is, the status feature, it allows you to post videos,gifs,pictures about you and what your doing today, and plus to keep it safe, only your contacts or the people you chose can view it!! WhatsApp is amazing! My friends and I enjoy it very much!! It keeps me in touch with everyone! 😊! I 100% recommend anyone to use WhatsApp, it’s completely safe and free!! 🤩🤩, , Sincerely,, Kira Robinson ### Analysis: categories: Communication, Features, Safety, aspects: Messaging, Status Feature, Privacy, sentiments: positive, positive, positive )))

### Review: title: WhatsApp Changed for the Better!!, content: I have used WhatsApp for about a year now, and I love it!!!!WhatsApp is an overall Great and Safe social Media!!! It allows me to be able to communicate with friends and family around the world! WhatsApp is a great way to message and talk to your friends and and family virtually! It has satisfied me 100%! I extremely suggest it. One feature that I’m in love with is, the status feature, it allows you to post videos,gifs,pictures about you and what your doing today, and plus to keep it safe, only your contacts or the people you chose can view it!! WhatsApp is amazing! My friends and I enjoy it very much!! It keeps me in touch with everyone! 😊! I 100% recommend anyone to use WhatsApp, it’s completely safe and free!! 🤩🤩, , Sincerely,, Kira Robinson ### Analysis: categories: (Communication, Features, Safety) aspects: (Messaging, Status Feature, Privacy) sentiments: (positive, positive, positive) )))

Whatsapp is always improving and getting better

Whatsapp is a great tools for friends, family and businesses., The continuous improvement of the apps is great too as well. , So many new features added and so on., Nevertheless there are other great things that are being taken a way from the apps that need to be reconsidered for great and greater experiences. , Not sure if it’s a bug that would be fixed or deliberately done., Few things I noticed are;, 1) The inability to fast forward or rewind voice messages., This is very handy function as sometimes we just need to quickly get a point from a voice message we have previously listens to and so on. , 2) When viewing status that has audio we have the ability to increase the audio by using our phone volume keys and able to set it to the desire volume. But now it’s volume is static once you push the button at the start of the status it added audio that can neither been increased nor decreased. , , Please try to look into this as it’s embarrassing having your phone on highest volume in public places and be unable to adjust it. , , Am using an iPhone 8 Plus incase these issues are only on certain devices. , Thanks

Usability, Usability

fast forward or rewind voice messages, volume control for status audio

negative, negative

Usability - fast forward or rewind voice messages - negative, Usability - volume control for status audio - negative

### USER: Whatsapp is always improving and getting better: Whatsapp is a great tools for friends, family and businesses., The continuous improvement of the apps is great too as well. , So many new features added and so on., Nevertheless there are other great things that are being taken a way from the apps that need to be reconsidered for great and greater experiences. , Not sure if it’s a bug that would be fixed or deliberately done., Few things I noticed are;, 1) The inability to fast forward or rewind voice messages., This is very handy function as sometimes we just need to quickly get a point from a voice message we have previously listens to and so on. , 2) When viewing status that has audio we have the ability to increase the audio by using our phone volume keys and able to set it to the desire volume. But now it’s volume is static once you push the button at the start of the status it added audio that can neither been increased nor decreased. , , Please try to look into this as it’s embarrassing having your phone on highest volume in public places and be unable to adjust it. , , Am using an iPhone 8 Plus incase these issues are only on certain devices. , Thanks ### ASSISTANT: Usability - fast forward or rewind voice messages - negative, Usability - volume control for status audio - negative )))

### Review: title: Whatsapp is always improving and getting better, content: Whatsapp is a great tools for friends, family and businesses., The continuous improvement of the apps is great too as well. , So many new features added and so on., Nevertheless there are other great things that are being taken a way from the apps that need to be reconsidered for great and greater experiences. , Not sure if it’s a bug that would be fixed or deliberately done., Few things I noticed are;, 1) The inability to fast forward or rewind voice messages., This is very handy function as sometimes we just need to quickly get a point from a voice message we have previously listens to and so on. , 2) When viewing status that has audio we have the ability to increase the audio by using our phone volume keys and able to set it to the desire volume. But now it’s volume is static once you push the button at the start of the status it added audio that can neither been increased nor decreased. , , Please try to look into this as it’s embarrassing having your phone on highest volume in public places and be unable to adjust it. , , Am using an iPhone 8 Plus incase these issues are only on certain devices. , Thanks ### Analysis: categories: Usability, Usability, aspects: fast forward or rewind voice messages, volume control for status audio, sentiments: negative, negative )))

### Review: title: Whatsapp is always improving and getting better, content: Whatsapp is a great tools for friends, family and businesses., The continuous improvement of the apps is great too as well. , So many new features added and so on., Nevertheless there are other great things that are being taken a way from the apps that need to be reconsidered for great and greater experiences. , Not sure if it’s a bug that would be fixed or deliberately done., Few things I noticed are;, 1) The inability to fast forward or rewind voice messages., This is very handy function as sometimes we just need to quickly get a point from a voice message we have previously listens to and so on. , 2) When viewing status that has audio we have the ability to increase the audio by using our phone volume keys and able to set it to the desire volume. But now it’s volume is static once you push the button at the start of the status it added audio that can neither been increased nor decreased. , , Please try to look into this as it’s embarrassing having your phone on highest volume in public places and be unable to adjust it. , , Am using an iPhone 8 Plus incase these issues are only on certain devices. , Thanks ### Analysis: categories: (Usability, Usability) aspects: (fast forward or rewind voice messages, volume control for status audio) sentiments: (negative, negative) )))

Incredible

I really love this app. It's incredible how you can talk with anyone around the world without paying actual money. There’s nothing wrong happening with my version, the camera works well and shoots good photos. There are some things that would make this app the best messaging app. The first one is that when you mute a group chat there should be an option that allows you to mute it forever, same goes with the real-time location. When you create a group, others shouldn’t have the option to kick you from the group, and there should be an option to make someone not be an admin without having to kick the person and adding them again. Also, I really want the GIFs to have their own spot so you don’t need to go to Photos and Videos and then click GIFs. Also, make a DRAWING option. Well, that’s all. Thanks for this amazing app.

App, App, App, App, App, Interface, Interface

Quality, Camera, Functionality, Functionality, Functionality, Feature Request, Feature Request

positive, positive, negative, negative, negative, positive, positive

App - Quality - positive, App - Camera - positive, App - Functionality - negative, App - Functionality - negative, App - Functionality - negative, Interface - Feature Request - positive, Interface - Feature Request - positive

### USER: Incredible: I really love this app. It's incredible how you can talk with anyone around the world without paying actual money. There’s nothing wrong happening with my version, the camera works well and shoots good photos. There are some things that would make this app the best messaging app. The first one is that when you mute a group chat there should be an option that allows you to mute it forever, same goes with the real-time location. When you create a group, others shouldn’t have the option to kick you from the group, and there should be an option to make someone not be an admin without having to kick the person and adding them again. Also, I really want the GIFs to have their own spot so you don’t need to go to Photos and Videos and then click GIFs. Also, make a DRAWING option. Well, that’s all. Thanks for this amazing app. ### ASSISTANT: App - Quality - positive, App - Camera - positive, App - Functionality - negative, App - Functionality - negative, App - Functionality - negative, Interface - Feature Request - positive, Interface - Feature Request - positive )))

### Review: title: Incredible, content: I really love this app. It's incredible how you can talk with anyone around the world without paying actual money. There’s nothing wrong happening with my version, the camera works well and shoots good photos. There are some things that would make this app the best messaging app. The first one is that when you mute a group chat there should be an option that allows you to mute it forever, same goes with the real-time location. When you create a group, others shouldn’t have the option to kick you from the group, and there should be an option to make someone not be an admin without having to kick the person and adding them again. Also, I really want the GIFs to have their own spot so you don’t need to go to Photos and Videos and then click GIFs. Also, make a DRAWING option. Well, that’s all. Thanks for this amazing app. ### Analysis: categories: App, App, App, App, App, Interface, Interface, aspects: Quality, Camera, Functionality, Functionality, Functionality, Feature Request, Feature Request, sentiments: positive, positive, negative, negative, negative, positive, positive )))

### Review: title: Incredible, content: I really love this app. It's incredible how you can talk with anyone around the world without paying actual money. There’s nothing wrong happening with my version, the camera works well and shoots good photos. There are some things that would make this app the best messaging app. The first one is that when you mute a group chat there should be an option that allows you to mute it forever, same goes with the real-time location. When you create a group, others shouldn’t have the option to kick you from the group, and there should be an option to make someone not be an admin without having to kick the person and adding them again. Also, I really want the GIFs to have their own spot so you don’t need to go to Photos and Videos and then click GIFs. Also, make a DRAWING option. Well, that’s all. Thanks for this amazing app. ### Analysis: categories: (App, App, App, App, App, Interface, Interface) aspects: (Quality, Camera, Functionality, Functionality, Functionality, Feature Request, Feature Request) sentiments: (positive, positive, negative, negative, negative, positive, positive) )))

Deactivating my account for no reason

I just got a new phone and a new US phone number I downloaded WhatsApp on my new phone. All my contacts were still there but my chat histories were gone. I used WhatsApp how I would normally use it. There were no chats on the main screen of my WhatsApp, I clicked on the contact of one of my friend’s to chat with and it created a completely new chat (therefore there was now one chat on my mainscreen). Normally whenever someone changes their phone number, it just notifies the other person that the person has changed their phone number. But in my case, it just created a whole new chat with the person. After I texted with 3 people with my new phone (only 3 chats were on my WhatsApp mainscreen), I got a “banned for spamming” message on my screen. After around 10 hours, they said I could reactivate my account. I put in my phone number and just as I was writing my display name, I received another ban. Now I just got my account back a second time so hopefully the same error doesn’t happen! I’m really upset by this and I hope WhatsApp manages to fix it.

Usability

Functionality

Negative

Usability - Functionality - Negative

### USER: Deactivating my account for no reason: I just got a new phone and a new US phone number I downloaded WhatsApp on my new phone. All my contacts were still there but my chat histories were gone. I used WhatsApp how I would normally use it. There were no chats on the main screen of my WhatsApp, I clicked on the contact of one of my friend’s to chat with and it created a completely new chat (therefore there was now one chat on my mainscreen). Normally whenever someone changes their phone number, it just notifies the other person that the person has changed their phone number. But in my case, it just created a whole new chat with the person. After I texted with 3 people with my new phone (only 3 chats were on my WhatsApp mainscreen), I got a “banned for spamming” message on my screen. After around 10 hours, they said I could reactivate my account. I put in my phone number and just as I was writing my display name, I received another ban. Now I just got my account back a second time so hopefully the same error doesn’t happen! I’m really upset by this and I hope WhatsApp manages to fix it. ### ASSISTANT: Usability - Functionality - Negative )))

### Review: title: Deactivating my account for no reason, content: I just got a new phone and a new US phone number I downloaded WhatsApp on my new phone. All my contacts were still there but my chat histories were gone. I used WhatsApp how I would normally use it. There were no chats on the main screen of my WhatsApp, I clicked on the contact of one of my friend’s to chat with and it created a completely new chat (therefore there was now one chat on my mainscreen). Normally whenever someone changes their phone number, it just notifies the other person that the person has changed their phone number. But in my case, it just created a whole new chat with the person. After I texted with 3 people with my new phone (only 3 chats were on my WhatsApp mainscreen), I got a “banned for spamming” message on my screen. After around 10 hours, they said I could reactivate my account. I put in my phone number and just as I was writing my display name, I received another ban. Now I just got my account back a second time so hopefully the same error doesn’t happen! I’m really upset by this and I hope WhatsApp manages to fix it. ### Analysis: categories: Usability, aspects: Functionality, sentiments: Negative )))

### Review: title: Deactivating my account for no reason, content: I just got a new phone and a new US phone number I downloaded WhatsApp on my new phone. All my contacts were still there but my chat histories were gone. I used WhatsApp how I would normally use it. There were no chats on the main screen of my WhatsApp, I clicked on the contact of one of my friend’s to chat with and it created a completely new chat (therefore there was now one chat on my mainscreen). Normally whenever someone changes their phone number, it just notifies the other person that the person has changed their phone number. But in my case, it just created a whole new chat with the person. After I texted with 3 people with my new phone (only 3 chats were on my WhatsApp mainscreen), I got a “banned for spamming” message on my screen. After around 10 hours, they said I could reactivate my account. I put in my phone number and just as I was writing my display name, I received another ban. Now I just got my account back a second time so hopefully the same error doesn’t happen! I’m really upset by this and I hope WhatsApp manages to fix it. ### Analysis: categories: (Usability) aspects: (Functionality) sentiments: (Negative) )))

No longer a private and close knit space

I used to love WhatsApp, because it felt personal and encouraged family and friends to communicate in a close knit space but now there’s no difference between WhatsApp and every other Meta app meant for creators. The most recent updates UI/UX is really confusing, it had me searching for features for a while and I don’t still get it. Why don’t we just have WhatsApp the way it’s used to be, I loved the difference. The difference attracted me to it in the first place. An app where we can feel more safe and when we want to socialize and engage we use Instagram and Facebook. Whatapp promised an app for family and friends but that’s no longer the case, if all social apps are converted to suit creators what then happen to individuals like myself that are non-creators.

App, App, App, App

UI/UX, Privacy, Difference, Customization

negative, negative, negative, negative

App - UI/UX - negative, App - Privacy - negative, App - Difference - negative, App - Customization - negative

### USER: No longer a private and close knit space: I used to love WhatsApp, because it felt personal and encouraged family and friends to communicate in a close knit space but now there’s no difference between WhatsApp and every other Meta app meant for creators. The most recent updates UI/UX is really confusing, it had me searching for features for a while and I don’t still get it. Why don’t we just have WhatsApp the way it’s used to be, I loved the difference. The difference attracted me to it in the first place. An app where we can feel more safe and when we want to socialize and engage we use Instagram and Facebook. Whatapp promised an app for family and friends but that’s no longer the case, if all social apps are converted to suit creators what then happen to individuals like myself that are non-creators. ### ASSISTANT: App - UI/UX - negative, App - Privacy - negative, App - Difference - negative, App - Customization - negative )))

### Review: title: No longer a private and close knit space, content: I used to love WhatsApp, because it felt personal and encouraged family and friends to communicate in a close knit space but now there’s no difference between WhatsApp and every other Meta app meant for creators. The most recent updates UI/UX is really confusing, it had me searching for features for a while and I don’t still get it. Why don’t we just have WhatsApp the way it’s used to be, I loved the difference. The difference attracted me to it in the first place. An app where we can feel more safe and when we want to socialize and engage we use Instagram and Facebook. Whatapp promised an app for family and friends but that’s no longer the case, if all social apps are converted to suit creators what then happen to individuals like myself that are non-creators. ### Analysis: categories: App, App, App, App, aspects: UI/UX, Privacy, Difference, Customization, sentiments: negative, negative, negative, negative )))

### Review: title: No longer a private and close knit space, content: I used to love WhatsApp, because it felt personal and encouraged family and friends to communicate in a close knit space but now there’s no difference between WhatsApp and every other Meta app meant for creators. The most recent updates UI/UX is really confusing, it had me searching for features for a while and I don’t still get it. Why don’t we just have WhatsApp the way it’s used to be, I loved the difference. The difference attracted me to it in the first place. An app where we can feel more safe and when we want to socialize and engage we use Instagram and Facebook. Whatapp promised an app for family and friends but that’s no longer the case, if all social apps are converted to suit creators what then happen to individuals like myself that are non-creators. ### Analysis: categories: (App, App, App, App) aspects: (UI/UX, Privacy, Difference, Customization) sentiments: (negative, negative, negative, negative) )))

Perfect text and calls

Im sooooo very lonely in USA and I'm very poor to pay normal international calls. God bless who invented and keep and offer us free this site cause I can talk with friends and family and do not feel soooooo lonely here. I love it. It IS free. Now with hurricanes and rumors of wars my family is terrorized but I can send áudios and relax them This is a blessed way of communication please keep like this please no charges for poor people like me I want Go back Brasil as I can't be successful here but I haven't enough cash but at least I can communicate everyday with my people god bless USA! I love everybody here and I ll never forget how wonderful this country is !!!!! The land of brave really ❤️💕

Communication, Communication, Communication, Communication, Communication

Free Calling, Free Messaging, Relaxation, Safety, Affordable

positive, positive, positive, positive, positive

Communication - Free Calling - positive, Communication - Free Messaging - positive, Communication - Relaxation - positive, Communication - Safety - positive, Communication - Affordable - positive

### USER: Perfect text and calls: Im sooooo very lonely in USA and I'm very poor to pay normal international calls. God bless who invented and keep and offer us free this site cause I can talk with friends and family and do not feel soooooo lonely here. I love it. It IS free. Now with hurricanes and rumors of wars my family is terrorized but I can send áudios and relax them This is a blessed way of communication please keep like this please no charges for poor people like me I want Go back Brasil as I can't be successful here but I haven't enough cash but at least I can communicate everyday with my people god bless USA! I love everybody here and I ll never forget how wonderful this country is !!!!! The land of brave really ❤️💕 ### ASSISTANT: Communication - Free Calling - positive, Communication - Free Messaging - positive, Communication - Relaxation - positive, Communication - Safety - positive, Communication - Affordable - positive )))

### Review: title: Perfect text and calls, content: Im sooooo very lonely in USA and I'm very poor to pay normal international calls. God bless who invented and keep and offer us free this site cause I can talk with friends and family and do not feel soooooo lonely here. I love it. It IS free. Now with hurricanes and rumors of wars my family is terrorized but I can send áudios and relax them This is a blessed way of communication please keep like this please no charges for poor people like me I want Go back Brasil as I can't be successful here but I haven't enough cash but at least I can communicate everyday with my people god bless USA! I love everybody here and I ll never forget how wonderful this country is !!!!! The land of brave really ❤️💕 ### Analysis: categories: Communication, Communication, Communication, Communication, Communication, aspects: Free Calling, Free Messaging, Relaxation, Safety, Affordable, sentiments: positive, positive, positive, positive, positive )))

### Review: title: Perfect text and calls, content: Im sooooo very lonely in USA and I'm very poor to pay normal international calls. God bless who invented and keep and offer us free this site cause I can talk with friends and family and do not feel soooooo lonely here. I love it. It IS free. Now with hurricanes and rumors of wars my family is terrorized but I can send áudios and relax them This is a blessed way of communication please keep like this please no charges for poor people like me I want Go back Brasil as I can't be successful here but I haven't enough cash but at least I can communicate everyday with my people god bless USA! I love everybody here and I ll never forget how wonderful this country is !!!!! The land of brave really ❤️💕 ### Analysis: categories: (Communication, Communication, Communication, Communication, Communication) aspects: (Free Calling, Free Messaging, Relaxation, Safety, Affordable) sentiments: (positive, positive, positive, positive, positive) )))

So cool

I think WhatsApp is amazing 🤩because you can contact any person you want with just typing. WhatsApp also gives you the option to call 📞message or even face time 🎥someone. I personally enjoy the status as it gives you the opportunity to share with others🗣. I am a person who loves❤️ to change my backgrounds and I am happy 😁that WhatsApp can let you change your chat wallpaper. You first need to have the contact and make sure they have WhatsApp and add them to it😝. And it doesn’t use as much data as messages does 💳so enjoy the app 🤣

Chat Features, Chat Features, Chat Features, Chat Features, Customization, Data Usage, Overall Experience

Contacting people, Making calls, Sending messages, Video calling, Backgrounds, Data consumption, General sentiment

Positive, Positive, Positive, Positive, Positive, Positive, Positive

Chat Features Contacting people - Positive, Chat Features - Making calls - Positive, Chat Features - Sending messages - Positive, Chat Features - Video calling - Positive, Customization - Backgrounds - Positive, Data Usage - Data consumption - Positive, Overall Experience - General sentiment - Positive

### USER: So cool: I think WhatsApp is amazing 🤩because you can contact any person you want with just typing. WhatsApp also gives you the option to call 📞message or even face time 🎥someone. I personally enjoy the status as it gives you the opportunity to share with others🗣. I am a person who loves❤️ to change my backgrounds and I am happy 😁that WhatsApp can let you change your chat wallpaper. You first need to have the contact and make sure they have WhatsApp and add them to it😝. And it doesn’t use as much data as messages does 💳so enjoy the app 🤣 ### ASSISTANT: Chat Features Contacting people - Positive, Chat Features - Making calls - Positive, Chat Features - Sending messages - Positive, Chat Features - Video calling - Positive, Customization - Backgrounds - Positive, Data Usage - Data consumption - Positive, Overall Experience - General sentiment - Positive )))

### Review: title: So cool, content: I think WhatsApp is amazing 🤩because you can contact any person you want with just typing. WhatsApp also gives you the option to call 📞message or even face time 🎥someone. I personally enjoy the status as it gives you the opportunity to share with others🗣. I am a person who loves❤️ to change my backgrounds and I am happy 😁that WhatsApp can let you change your chat wallpaper. You first need to have the contact and make sure they have WhatsApp and add them to it😝. And it doesn’t use as much data as messages does 💳so enjoy the app 🤣 ### Analysis: categories: Chat Features, Chat Features, Chat Features, Chat Features, Customization, Data Usage, Overall Experience, aspects: Contacting people, Making calls, Sending messages, Video calling, Backgrounds, Data consumption, General sentiment, sentiments: Positive, Positive, Positive, Positive, Positive, Positive, Positive )))

### Review: title: So cool, content: I think WhatsApp is amazing 🤩because you can contact any person you want with just typing. WhatsApp also gives you the option to call 📞message or even face time 🎥someone. I personally enjoy the status as it gives you the opportunity to share with others🗣. I am a person who loves❤️ to change my backgrounds and I am happy 😁that WhatsApp can let you change your chat wallpaper. You first need to have the contact and make sure they have WhatsApp and add them to it😝. And it doesn’t use as much data as messages does 💳so enjoy the app 🤣 ### Analysis: categories: ( Chat Features, Chat Features, Chat Features, Chat Features, Customization, Data Usage, Overall Experience) aspects: (Contacting people, Making calls, Sending messages, Video calling, Backgrounds, Data consumption, General sentiment) sentiments: (Positive, Positive, Positive, Positive, Positive, Positive, Positive) )))

Great app!

Hello I would recommend this app because it works perfectly. It’s easy to add your contacts. I have been using this for a while now mostly to communicate with relatives but from time to time some close friends. And it’s amazing! Ok so this is for the developer so I have a recommendation could you add a feature on the calls like when your calling somebody could there be a button to where you can share your screen? It would be quite helpful for many people, so it can be very beneficial. Ok, anyways if your thinking of getting this app I totally recommend it. Have a good day! Oh one more thing for the developer this app takes a lot of storage is it possible if you could minimize that? , Ok thanks bye!

App, App

Feature Request, Storage

Negative, Negative

App - Feature Request - Negative, App - Storage - Negative

### USER: Great app!: Hello I would recommend this app because it works perfectly. It’s easy to add your contacts. I have been using this for a while now mostly to communicate with relatives but from time to time some close friends. And it’s amazing! Ok so this is for the developer so I have a recommendation could you add a feature on the calls like when your calling somebody could there be a button to where you can share your screen? It would be quite helpful for many people, so it can be very beneficial. Ok, anyways if your thinking of getting this app I totally recommend it. Have a good day! Oh one more thing for the developer this app takes a lot of storage is it possible if you could minimize that? , Ok thanks bye! ### ASSISTANT: App - Feature Request - Negative, App - Storage - Negative )))

### Review: title: Great app!, content: Hello I would recommend this app because it works perfectly. It’s easy to add your contacts. I have been using this for a while now mostly to communicate with relatives but from time to time some close friends. And it’s amazing! Ok so this is for the developer so I have a recommendation could you add a feature on the calls like when your calling somebody could there be a button to where you can share your screen? It would be quite helpful for many people, so it can be very beneficial. Ok, anyways if your thinking of getting this app I totally recommend it. Have a good day! Oh one more thing for the developer this app takes a lot of storage is it possible if you could minimize that? , Ok thanks bye! ### Analysis: categories: App, App, aspects: Feature Request, Storage, sentiments: Negative, Negative )))

### Review: title: Great app!, content: Hello I would recommend this app because it works perfectly. It’s easy to add your contacts. I have been using this for a while now mostly to communicate with relatives but from time to time some close friends. And it’s amazing! Ok so this is for the developer so I have a recommendation could you add a feature on the calls like when your calling somebody could there be a button to where you can share your screen? It would be quite helpful for many people, so it can be very beneficial. Ok, anyways if your thinking of getting this app I totally recommend it. Have a good day! Oh one more thing for the developer this app takes a lot of storage is it possible if you could minimize that? , Ok thanks bye! ### Analysis: categories: (App, App) aspects: (Feature Request, Storage) sentiments: (Negative, Negative) )))

Review of WhatsApp:

I have hugely depended upon WhatsApp during the last five years for regular and semi regular communication with my aging English relatives all of whom but one have now passed away. In the last few times I’ve tried to contact her through WhatsApp, I have received a rather cryptic notice that my account was on the verge of being closed down. I’m afraid that I will not be able to get a copy of a list of my contacts once my account gets closed down—and I want to know the reason why it is looming on the foreground and can I do anything to prevent it from happening? My cousin doesn’t have long to live—and this has been our only way to communicate.

Communication

Account

negative

Communication - Account - negative

### USER: Review of WhatsApp:: I have hugely depended upon WhatsApp during the last five years for regular and semi regular communication with my aging English relatives all of whom but one have now passed away. In the last few times I’ve tried to contact her through WhatsApp, I have received a rather cryptic notice that my account was on the verge of being closed down. I’m afraid that I will not be able to get a copy of a list of my contacts once my account gets closed down—and I want to know the reason why it is looming on the foreground and can I do anything to prevent it from happening? My cousin doesn’t have long to live—and this has been our only way to communicate. ### ASSISTANT: Communication - Account - negative )))

### Review: title: Review of WhatsApp:, content: I have hugely depended upon WhatsApp during the last five years for regular and semi regular communication with my aging English relatives all of whom but one have now passed away. In the last few times I’ve tried to contact her through WhatsApp, I have received a rather cryptic notice that my account was on the verge of being closed down. I’m afraid that I will not be able to get a copy of a list of my contacts once my account gets closed down—and I want to know the reason why it is looming on the foreground and can I do anything to prevent it from happening? My cousin doesn’t have long to live—and this has been our only way to communicate. ### Analysis: categories: Communication, aspects: Account, sentiments: negative )))

### Review: title: Review of WhatsApp:, content: I have hugely depended upon WhatsApp during the last five years for regular and semi regular communication with my aging English relatives all of whom but one have now passed away. In the last few times I’ve tried to contact her through WhatsApp, I have received a rather cryptic notice that my account was on the verge of being closed down. I’m afraid that I will not be able to get a copy of a list of my contacts once my account gets closed down—and I want to know the reason why it is looming on the foreground and can I do anything to prevent it from happening? My cousin doesn’t have long to live—and this has been our only way to communicate. ### Analysis: categories: (Communication) aspects: (Account) sentiments: (negative) )))

Jay on the beat

WhatsApp has been one of the communication platforms that has changed the way I approach a lot of my communication. Very convenient to use and most effective even more than texting on regular text messaging now a days. The voice and video calling is superb and mostly gives you a 5 star quality calling. It makes for international calling easy without having to go through these most expensive phone companies to make such calls. On the whole it’s been most useful.

Communication, Communication, Communication, Communication, Communication, Communication

Convenience, Effectiveness, Value, Reach, Quality, Cost

positive, positive, positive, positive, positive, positive

Communication - Convenience - positive, Communication - Effectiveness - positive, Communication - Value - positive, Communication - Reach - positive, Communication - Quality - positive, Communication - Cost - positive

### USER: Jay on the beat: WhatsApp has been one of the communication platforms that has changed the way I approach a lot of my communication. Very convenient to use and most effective even more than texting on regular text messaging now a days. The voice and video calling is superb and mostly gives you a 5 star quality calling. It makes for international calling easy without having to go through these most expensive phone companies to make such calls. On the whole it’s been most useful. ### ASSISTANT: Communication - Convenience - positive, Communication - Effectiveness - positive, Communication - Value - positive, Communication - Reach - positive, Communication - Quality - positive, Communication - Cost - positive )))

### Review: title: Jay on the beat, content: WhatsApp has been one of the communication platforms that has changed the way I approach a lot of my communication. Very convenient to use and most effective even more than texting on regular text messaging now a days. The voice and video calling is superb and mostly gives you a 5 star quality calling. It makes for international calling easy without having to go through these most expensive phone companies to make such calls. On the whole it’s been most useful. ### Analysis: categories: Communication, Communication, Communication, Communication, Communication, Communication, aspects: Convenience, Effectiveness, Value, Reach, Quality, Cost, sentiments: positive, positive, positive, positive, positive, positive )))

### Review: title: Jay on the beat, content: WhatsApp has been one of the communication platforms that has changed the way I approach a lot of my communication. Very convenient to use and most effective even more than texting on regular text messaging now a days. The voice and video calling is superb and mostly gives you a 5 star quality calling. It makes for international calling easy without having to go through these most expensive phone companies to make such calls. On the whole it’s been most useful. ### Analysis: categories: (Communication, Communication, Communication, Communication, Communication, Communication) aspects: (Convenience, Effectiveness, Value, Reach, Quality, Cost) sentiments: (positive, positive, positive, positive, positive, positive) )))

Highly recommend. Whatsapp you waiting for.

I highly recommend this app, it lets you chat for free with anyone else who has this “free” app, and makes text messaging more fun. With the chat app you'll save money on text charges through your carrier. You can also use the Broadcast Message feature to bring up your entire list of contacts, then click radio buttons to quickly add contacts for a message blast. Also, has a Group feature, which lets you add contacts for a group message much as you would in iMessage. Whatsapp you waiting for.

Communication, Communication, Communication, Communication, Communication

Chat, Text messaging, Group chat, Cost, Broadcast messaging

positive, positive, positive, positive, positive

Communication - Chat - positive, Communication - Text messaging - positive, Communication - Group chat - positive, Communication - Cost - positive, Communication - Broadcast messaging - positive

### USER: Highly recommend. Whatsapp you waiting for.: I highly recommend this app, it lets you chat for free with anyone else who has this “free” app, and makes text messaging more fun. With the chat app you'll save money on text charges through your carrier. You can also use the Broadcast Message feature to bring up your entire list of contacts, then click radio buttons to quickly add contacts for a message blast. Also, has a Group feature, which lets you add contacts for a group message much as you would in iMessage. Whatsapp you waiting for. ### ASSISTANT: Communication - Chat - positive, Communication - Text messaging - positive, Communication - Group chat - positive, Communication - Cost - positive, Communication - Broadcast messaging - positive )))

### Review: title: Highly recommend. Whatsapp you waiting for., content: I highly recommend this app, it lets you chat for free with anyone else who has this “free” app, and makes text messaging more fun. With the chat app you'll save money on text charges through your carrier. You can also use the Broadcast Message feature to bring up your entire list of contacts, then click radio buttons to quickly add contacts for a message blast. Also, has a Group feature, which lets you add contacts for a group message much as you would in iMessage. Whatsapp you waiting for. ### Analysis: categories: Communication, Communication, Communication, Communication, Communication, aspects: Chat, Text messaging, Group chat, Cost, Broadcast messaging, sentiments: positive, positive, positive, positive, positive )))

### Review: title: Highly recommend. Whatsapp you waiting for., content: I highly recommend this app, it lets you chat for free with anyone else who has this “free” app, and makes text messaging more fun. With the chat app you'll save money on text charges through your carrier. You can also use the Broadcast Message feature to bring up your entire list of contacts, then click radio buttons to quickly add contacts for a message blast. Also, has a Group feature, which lets you add contacts for a group message much as you would in iMessage. Whatsapp you waiting for. ### Analysis: categories: (Communication, Communication, Communication, Communication, Communication) aspects: (Chat, Text messaging, Group chat, Cost, Broadcast messaging) sentiments: (positive, positive, positive, positive, positive) )))

Starting to hate this

Hey whatsapp it is very important that you guys check out what is going on with this app because recently I’ve been having trouble getting notifications on WhatsApp even calls I can’t even get them when they call me I am getting very tired and I want this issue resolved I just want to let you guys know that when my phone turns off or when the light goes off on the screen and if someone tries to text me or call me does my phone does not ring and I do not receive a notification..... so when I turn on my phone with the home button I really can see the notifications pop up one by one each phone call that I missed pops up as well so what is going on can you please fix this issue please thank you.

Functionality

Notifications

Negative

Functionality - Notifications - Negative

### USER: Starting to hate this: Hey whatsapp it is very important that you guys check out what is going on with this app because recently I’ve been having trouble getting notifications on WhatsApp even calls I can’t even get them when they call me I am getting very tired and I want this issue resolved I just want to let you guys know that when my phone turns off or when the light goes off on the screen and if someone tries to text me or call me does my phone does not ring and I do not receive a notification..... so when I turn on my phone with the home button I really can see the notifications pop up one by one each phone call that I missed pops up as well so what is going on can you please fix this issue please thank you. ### ASSISTANT: Functionality - Notifications - Negative )))

### Review: title: Starting to hate this, content: Hey whatsapp it is very important that you guys check out what is going on with this app because recently I’ve been having trouble getting notifications on WhatsApp even calls I can’t even get them when they call me I am getting very tired and I want this issue resolved I just want to let you guys know that when my phone turns off or when the light goes off on the screen and if someone tries to text me or call me does my phone does not ring and I do not receive a notification..... so when I turn on my phone with the home button I really can see the notifications pop up one by one each phone call that I missed pops up as well so what is going on can you please fix this issue please thank you. ### Analysis: categories: Functionality, aspects: Notifications, sentiments: Negative )))

### Review: title: Starting to hate this, content: Hey whatsapp it is very important that you guys check out what is going on with this app because recently I’ve been having trouble getting notifications on WhatsApp even calls I can’t even get them when they call me I am getting very tired and I want this issue resolved I just want to let you guys know that when my phone turns off or when the light goes off on the screen and if someone tries to text me or call me does my phone does not ring and I do not receive a notification..... so when I turn on my phone with the home button I really can see the notifications pop up one by one each phone call that I missed pops up as well so what is going on can you please fix this issue please thank you. ### Analysis: categories: (Functionality) aspects: (Notifications) sentiments: (Negative) )))

Several issues

I have an issue with the messages I send. When the other person is online, my messages are sent but the other party doesn’t receive it. It has been happening for a while now. Sometimes I have to close the app and reopen it so that the message gets sent, yet it doesn’t always work in the first try, which makes it so frustrating., , Another issue I have is when I’m calling, my connection and the other person’s connection are always to the full, but every time that stupid sound of failed connection comes up and I am forced to hang up. , I been using WhatsApp for several years, even when they used to charge for it, and it was great, don’t know what is causing it to go down...

Communication, Connection

Messages, Connection

negative, negative

Communication - Messages - negative, Connection - Connection - negative

### USER: Several issues: I have an issue with the messages I send. When the other person is online, my messages are sent but the other party doesn’t receive it. It has been happening for a while now. Sometimes I have to close the app and reopen it so that the message gets sent, yet it doesn’t always work in the first try, which makes it so frustrating., , Another issue I have is when I’m calling, my connection and the other person’s connection are always to the full, but every time that stupid sound of failed connection comes up and I am forced to hang up. , I been using WhatsApp for several years, even when they used to charge for it, and it was great, don’t know what is causing it to go down... ### ASSISTANT: Communication - Messages - negative, Connection - Connection - negative )))

### Review: title: Several issues, content: I have an issue with the messages I send. When the other person is online, my messages are sent but the other party doesn’t receive it. It has been happening for a while now. Sometimes I have to close the app and reopen it so that the message gets sent, yet it doesn’t always work in the first try, which makes it so frustrating., , Another issue I have is when I’m calling, my connection and the other person’s connection are always to the full, but every time that stupid sound of failed connection comes up and I am forced to hang up. , I been using WhatsApp for several years, even when they used to charge for it, and it was great, don’t know what is causing it to go down... ### Analysis: categories: Communication, Connection, aspects: Messages, Connection, sentiments: negative, negative )))

### Review: title: Several issues, content: I have an issue with the messages I send. When the other person is online, my messages are sent but the other party doesn’t receive it. It has been happening for a while now. Sometimes I have to close the app and reopen it so that the message gets sent, yet it doesn’t always work in the first try, which makes it so frustrating., , Another issue I have is when I’m calling, my connection and the other person’s connection are always to the full, but every time that stupid sound of failed connection comes up and I am forced to hang up. , I been using WhatsApp for several years, even when they used to charge for it, and it was great, don’t know what is causing it to go down... ### Analysis: categories: (Communication, Connection) aspects: (Messages, Connection) sentiments: (negative, negative) )))

Latest update horrible

Latest update gives notifications without names. Huge upsetting glitch. Please fix fast., , I updated this to 4 stars after getting a response from WhatsApp explaining that they had changed the settings to enable seeing name only. The reason for not giving 5 stars is that the method of doing so is not intuitive and doesn’t really make sense. It involves enabling preview in WhatsApp and disabling on your iPhone. Other apps just give the option of “name only” , “name and message “ or “just alert” (check Signal). It’s a simple thing and would make the app perfect again rather than a series of illogical steps that threw off many users

Notifications, Notifications, Notifications

Names, Display, Features

negative, negative, positive

Notifications - Names - negative, Notifications - Display - negative, Notifications - Features - positive

### USER: Latest update horrible: Latest update gives notifications without names. Huge upsetting glitch. Please fix fast., , I updated this to 4 stars after getting a response from WhatsApp explaining that they had changed the settings to enable seeing name only. The reason for not giving 5 stars is that the method of doing so is not intuitive and doesn’t really make sense. It involves enabling preview in WhatsApp and disabling on your iPhone. Other apps just give the option of “name only” , “name and message “ or “just alert” (check Signal). It’s a simple thing and would make the app perfect again rather than a series of illogical steps that threw off many users ### ASSISTANT: Notifications - Names - negative, Notifications - Display - negative, Notifications - Features - positive )))

### Review: title: Latest update horrible, content: Latest update gives notifications without names. Huge upsetting glitch. Please fix fast., , I updated this to 4 stars after getting a response from WhatsApp explaining that they had changed the settings to enable seeing name only. The reason for not giving 5 stars is that the method of doing so is not intuitive and doesn’t really make sense. It involves enabling preview in WhatsApp and disabling on your iPhone. Other apps just give the option of “name only” , “name and message “ or “just alert” (check Signal). It’s a simple thing and would make the app perfect again rather than a series of illogical steps that threw off many users ### Analysis: categories: Notifications, Notifications, Notifications, aspects: Names, Display, Features, sentiments: negative, negative, positive )))

### Review: title: Latest update horrible, content: Latest update gives notifications without names. Huge upsetting glitch. Please fix fast., , I updated this to 4 stars after getting a response from WhatsApp explaining that they had changed the settings to enable seeing name only. The reason for not giving 5 stars is that the method of doing so is not intuitive and doesn’t really make sense. It involves enabling preview in WhatsApp and disabling on your iPhone. Other apps just give the option of “name only” , “name and message “ or “just alert” (check Signal). It’s a simple thing and would make the app perfect again rather than a series of illogical steps that threw off many users ### Analysis: categories: (Notifications, Notifications, Notifications) aspects: (Names, Display, Features) sentiments: (negative, negative, positive) )))

Complaining

PLEASE READ I NEED TO KNOW IF THOS IS JUST ON MY PHONE..... So I really love the app, there’s nothing really wrong with it except that, well, idk if it’s just a bug in my phone or if it was the recent update... but when I enter the app it takes a looong time to actually be able to enter the app. Let me explain... when I enter the it’s just few miliseconds till the app randomly kicks me out, and the worst part is that it’s not only once, at least TEN TIMES till I can actually use this app. Sometimes I even have to turn off my phone just to send a message. Since I’m from another country I don’t use the message app, so WhatsApp is the only way to fast communicate with someone. Some people I know also have the same problem so I don’t think it’s just my phone. Please let me know if this is a bug on my phone or it was a problem with the update.

App

Performance

Negative

App - Performance - Negative

### USER: Complaining: PLEASE READ I NEED TO KNOW IF THOS IS JUST ON MY PHONE..... So I really love the app, there’s nothing really wrong with it except that, well, idk if it’s just a bug in my phone or if it was the recent update... but when I enter the app it takes a looong time to actually be able to enter the app. Let me explain... when I enter the it’s just few miliseconds till the app randomly kicks me out, and the worst part is that it’s not only once, at least TEN TIMES till I can actually use this app. Sometimes I even have to turn off my phone just to send a message. Since I’m from another country I don’t use the message app, so WhatsApp is the only way to fast communicate with someone. Some people I know also have the same problem so I don’t think it’s just my phone. Please let me know if this is a bug on my phone or it was a problem with the update. ### ASSISTANT: App - Performance - Negative )))

### Review: title: Complaining, content: PLEASE READ I NEED TO KNOW IF THOS IS JUST ON MY PHONE..... So I really love the app, there’s nothing really wrong with it except that, well, idk if it’s just a bug in my phone or if it was the recent update... but when I enter the app it takes a looong time to actually be able to enter the app. Let me explain... when I enter the it’s just few miliseconds till the app randomly kicks me out, and the worst part is that it’s not only once, at least TEN TIMES till I can actually use this app. Sometimes I even have to turn off my phone just to send a message. Since I’m from another country I don’t use the message app, so WhatsApp is the only way to fast communicate with someone. Some people I know also have the same problem so I don’t think it’s just my phone. Please let me know if this is a bug on my phone or it was a problem with the update. ### Analysis: categories: App, aspects: Performance, sentiments: Negative )))

### Review: title: Complaining, content: PLEASE READ I NEED TO KNOW IF THOS IS JUST ON MY PHONE..... So I really love the app, there’s nothing really wrong with it except that, well, idk if it’s just a bug in my phone or if it was the recent update... but when I enter the app it takes a looong time to actually be able to enter the app. Let me explain... when I enter the it’s just few miliseconds till the app randomly kicks me out, and the worst part is that it’s not only once, at least TEN TIMES till I can actually use this app. Sometimes I even have to turn off my phone just to send a message. Since I’m from another country I don’t use the message app, so WhatsApp is the only way to fast communicate with someone. Some people I know also have the same problem so I don’t think it’s just my phone. Please let me know if this is a bug on my phone or it was a problem with the update. ### Analysis: categories: (App) aspects: (Performance) sentiments: (Negative) )))

Very good!

No complaints here. Only thing I noticed lately is that one of my contacts has me blocked yet I’m sometimes able to see their profile picture and last seen, and even when they’re online. Although it all disappears after a little while if I switch between apps or force close WhatsApp. I know they haven’t unblocked me. Maybe it’s a little glitch? , , Normally a blocked contact won’t ever see any of that. But it still shows on this particular person when I force close WhatsApp or switch between apps.

Functionality

Blocked Contact Visibility

Negative

Functionality - Blocked Contact Visibility - Negative

### USER: Very good!: No complaints here. Only thing I noticed lately is that one of my contacts has me blocked yet I’m sometimes able to see their profile picture and last seen, and even when they’re online. Although it all disappears after a little while if I switch between apps or force close WhatsApp. I know they haven’t unblocked me. Maybe it’s a little glitch? , , Normally a blocked contact won’t ever see any of that. But it still shows on this particular person when I force close WhatsApp or switch between apps. ### ASSISTANT: Functionality - Blocked Contact Visibility - Negative )))

### Review: title: Very good!, content: No complaints here. Only thing I noticed lately is that one of my contacts has me blocked yet I’m sometimes able to see their profile picture and last seen, and even when they’re online. Although it all disappears after a little while if I switch between apps or force close WhatsApp. I know they haven’t unblocked me. Maybe it’s a little glitch? , , Normally a blocked contact won’t ever see any of that. But it still shows on this particular person when I force close WhatsApp or switch between apps. ### Analysis: categories: Functionality, aspects: Blocked Contact Visibility, sentiments: Negative )))

### Review: title: Very good!, content: No complaints here. Only thing I noticed lately is that one of my contacts has me blocked yet I’m sometimes able to see their profile picture and last seen, and even when they’re online. Although it all disappears after a little while if I switch between apps or force close WhatsApp. I know they haven’t unblocked me. Maybe it’s a little glitch? , , Normally a blocked contact won’t ever see any of that. But it still shows on this particular person when I force close WhatsApp or switch between apps. ### Analysis: categories: (Functionality) aspects: (Blocked Contact Visibility) sentiments: (Negative) )))

Iraq

On WhatsApp, when a person deletes a message for everyone, or I delete a message for me or for everyone, when deleting a message in which he writes / This message has been deleted, or this person has deleted the message, this thing is annoying in WhatsApp. Please change this so that it becomes beautiful. Whenever a message is deleted, it is deleted without mentioning No deletion of it. Please change this thing in WhatsApp because WhatsApp is a very great program, but this is the only thing in it that is not good 🥺🤍

Communication

Message Deletion

Negative

Communication - Message Deletion - Negative

### USER: Iraq: On WhatsApp, when a person deletes a message for everyone, or I delete a message for me or for everyone, when deleting a message in which he writes / This message has been deleted, or this person has deleted the message, this thing is annoying in WhatsApp. Please change this so that it becomes beautiful. Whenever a message is deleted, it is deleted without mentioning No deletion of it. Please change this thing in WhatsApp because WhatsApp is a very great program, but this is the only thing in it that is not good 🥺🤍 ### ASSISTANT: Communication - Message Deletion - Negative )))

### Review: title: Iraq, content: On WhatsApp, when a person deletes a message for everyone, or I delete a message for me or for everyone, when deleting a message in which he writes / This message has been deleted, or this person has deleted the message, this thing is annoying in WhatsApp. Please change this so that it becomes beautiful. Whenever a message is deleted, it is deleted without mentioning No deletion of it. Please change this thing in WhatsApp because WhatsApp is a very great program, but this is the only thing in it that is not good 🥺🤍 ### Analysis: categories: Communication, aspects: Message Deletion, sentiments: Negative )))

### Review: title: Iraq, content: On WhatsApp, when a person deletes a message for everyone, or I delete a message for me or for everyone, when deleting a message in which he writes / This message has been deleted, or this person has deleted the message, this thing is annoying in WhatsApp. Please change this so that it becomes beautiful. Whenever a message is deleted, it is deleted without mentioning No deletion of it. Please change this thing in WhatsApp because WhatsApp is a very great program, but this is the only thing in it that is not good 🥺🤍 ### Analysis: categories: (Communication) aspects: (Message Deletion) sentiments: (Negative) )))

Mixed feelings

WhatsApp is incredibly user-friendly, and I appreciate it as such. I wish I could give full 5 stars, but due to the nature of the lack of account recovery options available when the worst happens, I can’t. I’ve lost two accounts entirely now because there’s been no way to recover the SIM card or phone number to transfer data, even after a back up. You would think that such a necessary messaging app would at the very least add a back up email recovery option or SOMETHING. I’d really like to avoid setting up a brand new account every time I’m forced to change my phone number for reasons outside of my control. Aside from this sub-par service, everything else works smoothly so far (transitioning to iPhone). Until this is addressed, I can’t give a full 5 stars.

App Features, App Features

Account Recovery, User Interface

Negative, Positive

App Features - Account Recovery - Negative, App Features - User Interface - Positive

### USER: Mixed feelings: WhatsApp is incredibly user-friendly, and I appreciate it as such. I wish I could give full 5 stars, but due to the nature of the lack of account recovery options available when the worst happens, I can’t. I’ve lost two accounts entirely now because there’s been no way to recover the SIM card or phone number to transfer data, even after a back up. You would think that such a necessary messaging app would at the very least add a back up email recovery option or SOMETHING. I’d really like to avoid setting up a brand new account every time I’m forced to change my phone number for reasons outside of my control. Aside from this sub-par service, everything else works smoothly so far (transitioning to iPhone). Until this is addressed, I can’t give a full 5 stars. ### ASSISTANT: App Features - Account Recovery - Negative, App Features - User Interface - Positive )))

### Review: title: Mixed feelings, content: WhatsApp is incredibly user-friendly, and I appreciate it as such. I wish I could give full 5 stars, but due to the nature of the lack of account recovery options available when the worst happens, I can’t. I’ve lost two accounts entirely now because there’s been no way to recover the SIM card or phone number to transfer data, even after a back up. You would think that such a necessary messaging app would at the very least add a back up email recovery option or SOMETHING. I’d really like to avoid setting up a brand new account every time I’m forced to change my phone number for reasons outside of my control. Aside from this sub-par service, everything else works smoothly so far (transitioning to iPhone). Until this is addressed, I can’t give a full 5 stars. ### Analysis: categories: App Features, App Features, aspects: Account Recovery, User Interface, sentiments: Negative, Positive )))

### Review: title: Mixed feelings, content: WhatsApp is incredibly user-friendly, and I appreciate it as such. I wish I could give full 5 stars, but due to the nature of the lack of account recovery options available when the worst happens, I can’t. I’ve lost two accounts entirely now because there’s been no way to recover the SIM card or phone number to transfer data, even after a back up. You would think that such a necessary messaging app would at the very least add a back up email recovery option or SOMETHING. I’d really like to avoid setting up a brand new account every time I’m forced to change my phone number for reasons outside of my control. Aside from this sub-par service, everything else works smoothly so far (transitioning to iPhone). Until this is addressed, I can’t give a full 5 stars. ### Analysis: categories: (App Features, App Features) aspects: (Account Recovery, User Interface) sentiments: (Negative, Positive) )))

I keep getting kicked out.

I didn’t doTouch the stars above so if says if it says five that was already there.I love the service up until now I’m not sure what’s going on., , What time I click on WhatsApp it just disappears. I came to the App Store to see if I need an update but it just says open and when I click on it is gone!Poof!. I wonder if I was being canceled like Facebook,Twitter and other social media companies cancel people who disagree with. Their view point. It happened for a while until one time I was able to get on there and write a message to let a family know what was going on and then it happened again.I surely hope that what’s up I have not joined the other social media companies who are the side to control free speech.

Functionality, Functionality, Functionality, Functionality

Stability, Usability, Reliability, Connectivity

negative, negative, negative, negative

Functionality - Stability - negative, Functionality - Usability - negative, Functionality - Reliability - negative, Functionality - Connectivity - negative

### USER: I keep getting kicked out.: I didn’t doTouch the stars above so if says if it says five that was already there.I love the service up until now I’m not sure what’s going on., , What time I click on WhatsApp it just disappears. I came to the App Store to see if I need an update but it just says open and when I click on it is gone!Poof!. I wonder if I was being canceled like Facebook,Twitter and other social media companies cancel people who disagree with. Their view point. It happened for a while until one time I was able to get on there and write a message to let a family know what was going on and then it happened again.I surely hope that what’s up I have not joined the other social media companies who are the side to control free speech. ### ASSISTANT: Functionality - Stability - negative, Functionality - Usability - negative, Functionality - Reliability - negative, Functionality - Connectivity - negative )))

### Review: title: I keep getting kicked out., content: I didn’t doTouch the stars above so if says if it says five that was already there.I love the service up until now I’m not sure what’s going on., , What time I click on WhatsApp it just disappears. I came to the App Store to see if I need an update but it just says open and when I click on it is gone!Poof!. I wonder if I was being canceled like Facebook,Twitter and other social media companies cancel people who disagree with. Their view point. It happened for a while until one time I was able to get on there and write a message to let a family know what was going on and then it happened again.I surely hope that what’s up I have not joined the other social media companies who are the side to control free speech. ### Analysis: categories: Functionality, Functionality, Functionality, Functionality, aspects: Stability, Usability, Reliability, Connectivity, sentiments: negative, negative, negative, negative )))

### Review: title: I keep getting kicked out., content: I didn’t doTouch the stars above so if says if it says five that was already there.I love the service up until now I’m not sure what’s going on., , What time I click on WhatsApp it just disappears. I came to the App Store to see if I need an update but it just says open and when I click on it is gone!Poof!. I wonder if I was being canceled like Facebook,Twitter and other social media companies cancel people who disagree with. Their view point. It happened for a while until one time I was able to get on there and write a message to let a family know what was going on and then it happened again.I surely hope that what’s up I have not joined the other social media companies who are the side to control free speech. ### Analysis: categories: (Functionality, Functionality, Functionality, Functionality) aspects: (Stability, Usability, Reliability, Connectivity) sentiments: (negative, negative, negative, negative) )))

More features

I absolutely like WhatsApp. I use it to make international calls to my loves ones, and stay in contact with them. , , One feature that I would like to see is the ability to see when someone reads your message on a group chat as well as the people that are currently online. Going back to the persons message to check whether they are online can be a hassle. Saving it’s user some time is definitely a plus and this app will gain more users. Just like Facebook/messenger has an icon to inform you whose online, if this app has the same thing that would be extremely useful to its user.

Feature, Feature, Feature, Feature

Feature Suggestion, Contact, Contact, Online Status Indicator

Positive, Positive, Positive, Positive

Feature Feature Suggestion - Positive, Feature - Contact - Positive, Feature - Contact - Positive, Feature - Online Status Indicator - Positive

### USER: More features: I absolutely like WhatsApp. I use it to make international calls to my loves ones, and stay in contact with them. , , One feature that I would like to see is the ability to see when someone reads your message on a group chat as well as the people that are currently online. Going back to the persons message to check whether they are online can be a hassle. Saving it’s user some time is definitely a plus and this app will gain more users. Just like Facebook/messenger has an icon to inform you whose online, if this app has the same thing that would be extremely useful to its user. ### ASSISTANT: Feature Feature Suggestion - Positive, Feature - Contact - Positive, Feature - Contact - Positive, Feature - Online Status Indicator - Positive )))

### Review: title: More features, content: I absolutely like WhatsApp. I use it to make international calls to my loves ones, and stay in contact with them. , , One feature that I would like to see is the ability to see when someone reads your message on a group chat as well as the people that are currently online. Going back to the persons message to check whether they are online can be a hassle. Saving it’s user some time is definitely a plus and this app will gain more users. Just like Facebook/messenger has an icon to inform you whose online, if this app has the same thing that would be extremely useful to its user. ### Analysis: categories: Feature, Feature, Feature, Feature, aspects: Feature Suggestion, Contact, Contact, Online Status Indicator, sentiments: Positive, Positive, Positive, Positive )))

### Review: title: More features, content: I absolutely like WhatsApp. I use it to make international calls to my loves ones, and stay in contact with them. , , One feature that I would like to see is the ability to see when someone reads your message on a group chat as well as the people that are currently online. Going back to the persons message to check whether they are online can be a hassle. Saving it’s user some time is definitely a plus and this app will gain more users. Just like Facebook/messenger has an icon to inform you whose online, if this app has the same thing that would be extremely useful to its user. ### Analysis: categories: ( Feature, Feature, Feature, Feature) aspects: (Feature Suggestion, Contact, Contact, Online Status Indicator) sentiments: (Positive, Positive, Positive, Positive) )))

Never notifies my calls!!!

I really like using this app for free calls because it gives me the best connection when reaching my parents abroad. However, while I’m not sure if anyone else keeps facing this same problem, I never have the app to notify me the calls, whether my phone is on silent or not! Not to mention that it does the same even if I don’t “swipe up” the app on my iPhone. It goes the same with my parents, and usually I have no choice but to keep turning to a different app (which is building up its call connections real fast) to make a call abroad. Tbh, I really think Whatsapp should be focusing more on NOTIFYING (me) any calls rather than focusing on the feature similarly resembling that of Instagram/Snapchat stories.

App, App

Notification, Connectivity

Negative, Positive

App - Notification - Negative, App - Connectivity - Positive

### USER: Never notifies my calls!!!: I really like using this app for free calls because it gives me the best connection when reaching my parents abroad. However, while I’m not sure if anyone else keeps facing this same problem, I never have the app to notify me the calls, whether my phone is on silent or not! Not to mention that it does the same even if I don’t “swipe up” the app on my iPhone. It goes the same with my parents, and usually I have no choice but to keep turning to a different app (which is building up its call connections real fast) to make a call abroad. Tbh, I really think Whatsapp should be focusing more on NOTIFYING (me) any calls rather than focusing on the feature similarly resembling that of Instagram/Snapchat stories. ### ASSISTANT: App - Notification - Negative, App - Connectivity - Positive )))

### Review: title: Never notifies my calls!!!, content: I really like using this app for free calls because it gives me the best connection when reaching my parents abroad. However, while I’m not sure if anyone else keeps facing this same problem, I never have the app to notify me the calls, whether my phone is on silent or not! Not to mention that it does the same even if I don’t “swipe up” the app on my iPhone. It goes the same with my parents, and usually I have no choice but to keep turning to a different app (which is building up its call connections real fast) to make a call abroad. Tbh, I really think Whatsapp should be focusing more on NOTIFYING (me) any calls rather than focusing on the feature similarly resembling that of Instagram/Snapchat stories. ### Analysis: categories: App, App, aspects: Notification, Connectivity, sentiments: Negative, Positive )))

### Review: title: Never notifies my calls!!!, content: I really like using this app for free calls because it gives me the best connection when reaching my parents abroad. However, while I’m not sure if anyone else keeps facing this same problem, I never have the app to notify me the calls, whether my phone is on silent or not! Not to mention that it does the same even if I don’t “swipe up” the app on my iPhone. It goes the same with my parents, and usually I have no choice but to keep turning to a different app (which is building up its call connections real fast) to make a call abroad. Tbh, I really think Whatsapp should be focusing more on NOTIFYING (me) any calls rather than focusing on the feature similarly resembling that of Instagram/Snapchat stories. ### Analysis: categories: (App, App) aspects: (Notification, Connectivity) sentiments: (Negative, Positive) )))

Success! 👍

I downloaded the WhatsApp a few days ago, and I’m very impressed on how simple and easy it is to use and set up! The interface is easy to navigate, and it works just like any modern-day Apple/Android text layout! This app also has some useful features that informs you on who’s online and who’s away from their device, as well as setting up your own small profile! I would highly recommend this app to anyone who would rather use the internet to send text, images, video, and/or audio, oppose to a cellular network!

App, App, App

Functionality, Interface, Features

positive, positive, positive

App - Functionality - positive, App - Interface - positive, App - Features - positive

### USER: Success! 👍: I downloaded the WhatsApp a few days ago, and I’m very impressed on how simple and easy it is to use and set up! The interface is easy to navigate, and it works just like any modern-day Apple/Android text layout! This app also has some useful features that informs you on who’s online and who’s away from their device, as well as setting up your own small profile! I would highly recommend this app to anyone who would rather use the internet to send text, images, video, and/or audio, oppose to a cellular network! ### ASSISTANT: App - Functionality - positive, App - Interface - positive, App - Features - positive )))

### Review: title: Success! 👍, content: I downloaded the WhatsApp a few days ago, and I’m very impressed on how simple and easy it is to use and set up! The interface is easy to navigate, and it works just like any modern-day Apple/Android text layout! This app also has some useful features that informs you on who’s online and who’s away from their device, as well as setting up your own small profile! I would highly recommend this app to anyone who would rather use the internet to send text, images, video, and/or audio, oppose to a cellular network! ### Analysis: categories: App, App, App, aspects: Functionality, Interface, Features, sentiments: positive, positive, positive )))

### Review: title: Success! 👍, content: I downloaded the WhatsApp a few days ago, and I’m very impressed on how simple and easy it is to use and set up! The interface is easy to navigate, and it works just like any modern-day Apple/Android text layout! This app also has some useful features that informs you on who’s online and who’s away from their device, as well as setting up your own small profile! I would highly recommend this app to anyone who would rather use the internet to send text, images, video, and/or audio, oppose to a cellular network! ### Analysis: categories: (App, App, App) aspects: (Functionality, Interface, Features) sentiments: (positive, positive, positive) )))

Consistently consistent

This app has got to be the oldest if not one of the oldest message/phone calls/video calls apps that allows you to perform all above mentioned communication methods via WiFi. , A huge perk is that you may do this in both inside and outside your country cellular limits as long as you are connected to WiFi. , There is no unlimited usage in all forms of travel. It varies if you are on a cruise for example, or if you are on a specific travel package when you fly outside of the country- in which the responsibility lies between you and your service provider, not WhatsApp. , This is a fantastic app. Easy to use and straight to the point. , Thanks WhatsApp!!!

Communication, Communication, Communication, Travel

Calls, Message, Video Calls, Unlimited Usage

positive, positive, positive, negative

Communication - Calls - positive, Communication - Message - positive, Communication - Video Calls - positive, Travel - Unlimited Usage - negative

### USER: Consistently consistent: This app has got to be the oldest if not one of the oldest message/phone calls/video calls apps that allows you to perform all above mentioned communication methods via WiFi. , A huge perk is that you may do this in both inside and outside your country cellular limits as long as you are connected to WiFi. , There is no unlimited usage in all forms of travel. It varies if you are on a cruise for example, or if you are on a specific travel package when you fly outside of the country- in which the responsibility lies between you and your service provider, not WhatsApp. , This is a fantastic app. Easy to use and straight to the point. , Thanks WhatsApp!!! ### ASSISTANT: Communication - Calls - positive, Communication - Message - positive, Communication - Video Calls - positive, Travel - Unlimited Usage - negative )))

### Review: title: Consistently consistent, content: This app has got to be the oldest if not one of the oldest message/phone calls/video calls apps that allows you to perform all above mentioned communication methods via WiFi. , A huge perk is that you may do this in both inside and outside your country cellular limits as long as you are connected to WiFi. , There is no unlimited usage in all forms of travel. It varies if you are on a cruise for example, or if you are on a specific travel package when you fly outside of the country- in which the responsibility lies between you and your service provider, not WhatsApp. , This is a fantastic app. Easy to use and straight to the point. , Thanks WhatsApp!!! ### Analysis: categories: Communication, Communication, Communication, Travel, aspects: Calls, Message, Video Calls, Unlimited Usage, sentiments: positive, positive, positive, negative )))

### Review: title: Consistently consistent, content: This app has got to be the oldest if not one of the oldest message/phone calls/video calls apps that allows you to perform all above mentioned communication methods via WiFi. , A huge perk is that you may do this in both inside and outside your country cellular limits as long as you are connected to WiFi. , There is no unlimited usage in all forms of travel. It varies if you are on a cruise for example, or if you are on a specific travel package when you fly outside of the country- in which the responsibility lies between you and your service provider, not WhatsApp. , This is a fantastic app. Easy to use and straight to the point. , Thanks WhatsApp!!! ### Analysis: categories: (Communication, Communication, Communication, Travel) aspects: (Calls, Message, Video Calls, Unlimited Usage) sentiments: (positive, positive, positive, negative) )))

OPTION FOR UNREAD MESSAGES ABOVE

Love Whatsapp and how much it is evolved. But there’s a simple feature I’ve been hoping would have been added by now. For those of us who receive severest Whatsapp messages a day due to work etc. once we miss a day or two of not being able to read our messages, we are unable to scroll through unread messages easily to respond to the urgent ones, regardless of the fact that there’s a blue thing on the side for unread messages. Just like the emails, kindly create the option for us to be able to have all our unread messages at the top for easy identification of important messages

UI / Feature

unread messages

negative

UI / Feature - unread messages - negative

### USER: OPTION FOR UNREAD MESSAGES ABOVE: Love Whatsapp and how much it is evolved. But there’s a simple feature I’ve been hoping would have been added by now. For those of us who receive severest Whatsapp messages a day due to work etc. once we miss a day or two of not being able to read our messages, we are unable to scroll through unread messages easily to respond to the urgent ones, regardless of the fact that there’s a blue thing on the side for unread messages. Just like the emails, kindly create the option for us to be able to have all our unread messages at the top for easy identification of important messages ### ASSISTANT: UI / Feature - unread messages - negative )))

### Review: title: OPTION FOR UNREAD MESSAGES ABOVE, content: Love Whatsapp and how much it is evolved. But there’s a simple feature I’ve been hoping would have been added by now. For those of us who receive severest Whatsapp messages a day due to work etc. once we miss a day or two of not being able to read our messages, we are unable to scroll through unread messages easily to respond to the urgent ones, regardless of the fact that there’s a blue thing on the side for unread messages. Just like the emails, kindly create the option for us to be able to have all our unread messages at the top for easy identification of important messages ### Analysis: categories: UI / Feature, aspects: unread messages, sentiments: negative )))

### Review: title: OPTION FOR UNREAD MESSAGES ABOVE, content: Love Whatsapp and how much it is evolved. But there’s a simple feature I’ve been hoping would have been added by now. For those of us who receive severest Whatsapp messages a day due to work etc. once we miss a day or two of not being able to read our messages, we are unable to scroll through unread messages easily to respond to the urgent ones, regardless of the fact that there’s a blue thing on the side for unread messages. Just like the emails, kindly create the option for us to be able to have all our unread messages at the top for easy identification of important messages ### Analysis: categories: (UI / Feature) aspects: (unread messages) sentiments: (negative) )))

It crashes every two seconds

I’ll change my reading to five stars but the last couple days every time I open up the app it closes down on me it shuts the whole app down after two seconds of being open I keep on repeating this process over the last three days actually shut my phone off entirely restart my phone and it worked for a little bit and then I went back to doing that what is going on is it a bug is it a conflict of software with another app I have I need some information I need to ask some of the chats that I’ve been involved and I got to get some information it’s urgent it’s about court and it’s coming up soon and I have very important information to obtain from these chats that I’ve had with other members I need your assistance immediately

Functionality

Crashes

Negative

Functionality - Crashes - Negative

### USER: It crashes every two seconds: I’ll change my reading to five stars but the last couple days every time I open up the app it closes down on me it shuts the whole app down after two seconds of being open I keep on repeating this process over the last three days actually shut my phone off entirely restart my phone and it worked for a little bit and then I went back to doing that what is going on is it a bug is it a conflict of software with another app I have I need some information I need to ask some of the chats that I’ve been involved and I got to get some information it’s urgent it’s about court and it’s coming up soon and I have very important information to obtain from these chats that I’ve had with other members I need your assistance immediately ### ASSISTANT: Functionality - Crashes - Negative )))

### Review: title: It crashes every two seconds, content: I’ll change my reading to five stars but the last couple days every time I open up the app it closes down on me it shuts the whole app down after two seconds of being open I keep on repeating this process over the last three days actually shut my phone off entirely restart my phone and it worked for a little bit and then I went back to doing that what is going on is it a bug is it a conflict of software with another app I have I need some information I need to ask some of the chats that I’ve been involved and I got to get some information it’s urgent it’s about court and it’s coming up soon and I have very important information to obtain from these chats that I’ve had with other members I need your assistance immediately ### Analysis: categories: Functionality, aspects: Crashes, sentiments: Negative )))

### Review: title: It crashes every two seconds, content: I’ll change my reading to five stars but the last couple days every time I open up the app it closes down on me it shuts the whole app down after two seconds of being open I keep on repeating this process over the last three days actually shut my phone off entirely restart my phone and it worked for a little bit and then I went back to doing that what is going on is it a bug is it a conflict of software with another app I have I need some information I need to ask some of the chats that I’ve been involved and I got to get some information it’s urgent it’s about court and it’s coming up soon and I have very important information to obtain from these chats that I’ve had with other members I need your assistance immediately ### Analysis: categories: (Functionality) aspects: (Crashes) sentiments: (Negative) )))

Thank you!

On behalf of my neighbors and me, I would like to sincerely thank the WhatsApp crew for a quality service that helped us help our flooded neighbors after Hurricane Harvey! WhatsApp worked when all other forms of contact would not work after the hurricane. We were able to create groups to communicate dire information quickly, efficiently, and without interruption. This allowed us to rescue neighbors, get medical help from neighbors who are part of the medical community when 911 was not working, and then organize volunteer work crews to start checking in on elderly neighbors and finally create volunteer remediation crews. WhatsApp, you are exemplary! Thank you, thank you! Elizabeth SW Houston Texas

Communication

Functionality

positive

Communication - Functionality - positive

### USER: Thank you!: On behalf of my neighbors and me, I would like to sincerely thank the WhatsApp crew for a quality service that helped us help our flooded neighbors after Hurricane Harvey! WhatsApp worked when all other forms of contact would not work after the hurricane. We were able to create groups to communicate dire information quickly, efficiently, and without interruption. This allowed us to rescue neighbors, get medical help from neighbors who are part of the medical community when 911 was not working, and then organize volunteer work crews to start checking in on elderly neighbors and finally create volunteer remediation crews. WhatsApp, you are exemplary! Thank you, thank you! Elizabeth SW Houston Texas ### ASSISTANT: Communication - Functionality - positive )))

### Review: title: Thank you!, content: On behalf of my neighbors and me, I would like to sincerely thank the WhatsApp crew for a quality service that helped us help our flooded neighbors after Hurricane Harvey! WhatsApp worked when all other forms of contact would not work after the hurricane. We were able to create groups to communicate dire information quickly, efficiently, and without interruption. This allowed us to rescue neighbors, get medical help from neighbors who are part of the medical community when 911 was not working, and then organize volunteer work crews to start checking in on elderly neighbors and finally create volunteer remediation crews. WhatsApp, you are exemplary! Thank you, thank you! Elizabeth SW Houston Texas ### Analysis: categories: Communication, aspects: Functionality, sentiments: positive )))

### Review: title: Thank you!, content: On behalf of my neighbors and me, I would like to sincerely thank the WhatsApp crew for a quality service that helped us help our flooded neighbors after Hurricane Harvey! WhatsApp worked when all other forms of contact would not work after the hurricane. We were able to create groups to communicate dire information quickly, efficiently, and without interruption. This allowed us to rescue neighbors, get medical help from neighbors who are part of the medical community when 911 was not working, and then organize volunteer work crews to start checking in on elderly neighbors and finally create volunteer remediation crews. WhatsApp, you are exemplary! Thank you, thank you! Elizabeth SW Houston Texas ### Analysis: categories: (Communication) aspects: (Functionality) sentiments: (positive) )))

Constantly Exiting Me Out of the App

-You can’t use the app on your computer unless..., 1) you use the camera ON THE APP to sign in. Nope can’t use your password. Nope can’t use your normal camera app. Yup HAS to be the WhatsApp camera , 2) If your phone isn’t connected to the WhatsApp on your computer...Then what’s the point of using it on your laptop????, - Takes up so much storage and will constantly say “not enough storage” and exit me out of the app. Therefore I can’t even delete messages on the app to help clear out storage so I can use the thing. I shouldn’t have to delete other apps to make this one app work. , -It’s the same thing as using your messages on your phone except you can use with WiFi if you have no cellular connection which is good., - only benefit I see is that you can use the app through WiFi if you don’t have cellular connection, -FB messenger works better and DMing people on any social media app really. However, then the people you’re trying to contact have to use those social media apps, -Couple benefits but overall pretty annoying to use imo., -A lot of people like this app, I personally don’t.

App, App, App, App, App, App, App

Function, Sign-In Process, Storage, Functionality, Connectivity, Alternative Apps, Overall

Negative, Negative, Negative, Neutral, Positive, Negative, Negative

App - Function - Negative, App - Sign-In Process - Negative, App - Storage - Negative, App - Functionality - Neutral, App - Connectivity - Positive, App - Alternative Apps - Negative, App - Overall - Negative

### USER: Constantly Exiting Me Out of the App: -You can’t use the app on your computer unless..., 1) you use the camera ON THE APP to sign in. Nope can’t use your password. Nope can’t use your normal camera app. Yup HAS to be the WhatsApp camera , 2) If your phone isn’t connected to the WhatsApp on your computer...Then what’s the point of using it on your laptop????, - Takes up so much storage and will constantly say “not enough storage” and exit me out of the app. Therefore I can’t even delete messages on the app to help clear out storage so I can use the thing. I shouldn’t have to delete other apps to make this one app work. , -It’s the same thing as using your messages on your phone except you can use with WiFi if you have no cellular connection which is good., - only benefit I see is that you can use the app through WiFi if you don’t have cellular connection, -FB messenger works better and DMing people on any social media app really. However, then the people you’re trying to contact have to use those social media apps, -Couple benefits but overall pretty annoying to use imo., -A lot of people like this app, I personally don’t. ### ASSISTANT: App - Function - Negative, App - Sign-In Process - Negative, App - Storage - Negative, App - Functionality - Neutral, App - Connectivity - Positive, App - Alternative Apps - Negative, App - Overall - Negative )))

### Review: title: Constantly Exiting Me Out of the App, content: -You can’t use the app on your computer unless..., 1) you use the camera ON THE APP to sign in. Nope can’t use your password. Nope can’t use your normal camera app. Yup HAS to be the WhatsApp camera , 2) If your phone isn’t connected to the WhatsApp on your computer...Then what’s the point of using it on your laptop????, - Takes up so much storage and will constantly say “not enough storage” and exit me out of the app. Therefore I can’t even delete messages on the app to help clear out storage so I can use the thing. I shouldn’t have to delete other apps to make this one app work. , -It’s the same thing as using your messages on your phone except you can use with WiFi if you have no cellular connection which is good., - only benefit I see is that you can use the app through WiFi if you don’t have cellular connection, -FB messenger works better and DMing people on any social media app really. However, then the people you’re trying to contact have to use those social media apps, -Couple benefits but overall pretty annoying to use imo., -A lot of people like this app, I personally don’t. ### Analysis: categories: App, App, App, App, App, App, App, aspects: Function, Sign-In Process, Storage, Functionality, Connectivity, Alternative Apps, Overall, sentiments: Negative, Negative, Negative, Neutral, Positive, Negative, Negative )))

### Review: title: Constantly Exiting Me Out of the App, content: -You can’t use the app on your computer unless..., 1) you use the camera ON THE APP to sign in. Nope can’t use your password. Nope can’t use your normal camera app. Yup HAS to be the WhatsApp camera , 2) If your phone isn’t connected to the WhatsApp on your computer...Then what’s the point of using it on your laptop????, - Takes up so much storage and will constantly say “not enough storage” and exit me out of the app. Therefore I can’t even delete messages on the app to help clear out storage so I can use the thing. I shouldn’t have to delete other apps to make this one app work. , -It’s the same thing as using your messages on your phone except you can use with WiFi if you have no cellular connection which is good., - only benefit I see is that you can use the app through WiFi if you don’t have cellular connection, -FB messenger works better and DMing people on any social media app really. However, then the people you’re trying to contact have to use those social media apps, -Couple benefits but overall pretty annoying to use imo., -A lot of people like this app, I personally don’t. ### Analysis: categories: (App, App, App, App, App, App, App) aspects: (Function, Sign-In Process, Storage, Functionality, Connectivity, Alternative Apps, Overall) sentiments: (Negative, Negative, Negative, Neutral, Positive, Negative, Negative) )))

Restricting

I downloaded this app, set it up with my real phone number, and before I could even send one message off and it restricted me. I got the count unrestricted and then I sent one message to my wife saying that I love you to just try the app out, and then a day or two later I got back on to send another message and I was restricted again! I had to send another message to them and got it unrestricted and so far I’ve been able to use to send 3 messages all to my wife. I will change the review once I can use it successfully for one month without being restricted for no reason at all… who is this that’s a fair review you know because I had to refill it redo it every time three what do you think

Functionality

Send/Receive Messages

Negative

Functionality - Send/Receive Messages - Negative

### USER: Restricting: I downloaded this app, set it up with my real phone number, and before I could even send one message off and it restricted me. I got the count unrestricted and then I sent one message to my wife saying that I love you to just try the app out, and then a day or two later I got back on to send another message and I was restricted again! I had to send another message to them and got it unrestricted and so far I’ve been able to use to send 3 messages all to my wife. I will change the review once I can use it successfully for one month without being restricted for no reason at all… who is this that’s a fair review you know because I had to refill it redo it every time three what do you think ### ASSISTANT: Functionality - Send/Receive Messages - Negative )))

### Review: title: Restricting, content: I downloaded this app, set it up with my real phone number, and before I could even send one message off and it restricted me. I got the count unrestricted and then I sent one message to my wife saying that I love you to just try the app out, and then a day or two later I got back on to send another message and I was restricted again! I had to send another message to them and got it unrestricted and so far I’ve been able to use to send 3 messages all to my wife. I will change the review once I can use it successfully for one month without being restricted for no reason at all… who is this that’s a fair review you know because I had to refill it redo it every time three what do you think ### Analysis: categories: Functionality, aspects: Send/Receive Messages, sentiments: Negative )))

### Review: title: Restricting, content: I downloaded this app, set it up with my real phone number, and before I could even send one message off and it restricted me. I got the count unrestricted and then I sent one message to my wife saying that I love you to just try the app out, and then a day or two later I got back on to send another message and I was restricted again! I had to send another message to them and got it unrestricted and so far I’ve been able to use to send 3 messages all to my wife. I will change the review once I can use it successfully for one month without being restricted for no reason at all… who is this that’s a fair review you know because I had to refill it redo it every time three what do you think ### Analysis: categories: (Functionality) aspects: (Send/Receive Messages) sentiments: (Negative) )))

Best app ever but...

I use it 24/7, it is amazing, works pretty well. I only have one request, please let us be able to disable the camera sound from settings. Just like you can disable the sound it makes when it takes a picture in apps like Snapchat. The only way of getting rid of the noice made by the camera is by turning your ringer off. I use the camera a lot so after a while the sound becomes annoying, leaving me no other choice but to turn my ringer off. Problem is I need the ringer on and it has already happened to me that I miss several important calls or can’t locate my phone when calling because I forget to turn it back on., , It would be lifesaving if you could do that please, I don’t think it’s something complicated. It’s a rather simple request. Other from that, great app

App, App

Camera, Features

Negative, Negative

App - Camera - Negative, App - Features - Negative

### USER: Best app ever but...: I use it 24/7, it is amazing, works pretty well. I only have one request, please let us be able to disable the camera sound from settings. Just like you can disable the sound it makes when it takes a picture in apps like Snapchat. The only way of getting rid of the noice made by the camera is by turning your ringer off. I use the camera a lot so after a while the sound becomes annoying, leaving me no other choice but to turn my ringer off. Problem is I need the ringer on and it has already happened to me that I miss several important calls or can’t locate my phone when calling because I forget to turn it back on., , It would be lifesaving if you could do that please, I don’t think it’s something complicated. It’s a rather simple request. Other from that, great app ### ASSISTANT: App - Camera - Negative, App - Features - Negative )))

### Review: title: Best app ever but..., content: I use it 24/7, it is amazing, works pretty well. I only have one request, please let us be able to disable the camera sound from settings. Just like you can disable the sound it makes when it takes a picture in apps like Snapchat. The only way of getting rid of the noice made by the camera is by turning your ringer off. I use the camera a lot so after a while the sound becomes annoying, leaving me no other choice but to turn my ringer off. Problem is I need the ringer on and it has already happened to me that I miss several important calls or can’t locate my phone when calling because I forget to turn it back on., , It would be lifesaving if you could do that please, I don’t think it’s something complicated. It’s a rather simple request. Other from that, great app ### Analysis: categories: App, App, aspects: Camera, Features, sentiments: Negative, Negative )))

### Review: title: Best app ever but..., content: I use it 24/7, it is amazing, works pretty well. I only have one request, please let us be able to disable the camera sound from settings. Just like you can disable the sound it makes when it takes a picture in apps like Snapchat. The only way of getting rid of the noice made by the camera is by turning your ringer off. I use the camera a lot so after a while the sound becomes annoying, leaving me no other choice but to turn my ringer off. Problem is I need the ringer on and it has already happened to me that I miss several important calls or can’t locate my phone when calling because I forget to turn it back on., , It would be lifesaving if you could do that please, I don’t think it’s something complicated. It’s a rather simple request. Other from that, great app ### Analysis: categories: (App, App) aspects: (Camera, Features) sentiments: (Negative, Negative) )))

Privacy Setting

Can you please incorporate a privacy setting. Where you can be online and choose to be visible or invisible. It’s not all the time people can talk or want to talk and by NOT having that option, we receive so many messages that sometimes you don’t even want to deal with eg chain messages, junk messages etc. PLEASE PLEASE PLEASE give us an update with the option (Online and Visible (want to or open to talk) & Online and Invisible Invisible (Can’t accept messages at that moment, or don’t want to accept messages at that moment). Thanks

Settings

Privacy Setting

Positive

Settings - Privacy Setting - Positive

### USER: Privacy Setting: Can you please incorporate a privacy setting. Where you can be online and choose to be visible or invisible. It’s not all the time people can talk or want to talk and by NOT having that option, we receive so many messages that sometimes you don’t even want to deal with eg chain messages, junk messages etc. PLEASE PLEASE PLEASE give us an update with the option (Online and Visible (want to or open to talk) & Online and Invisible Invisible (Can’t accept messages at that moment, or don’t want to accept messages at that moment). Thanks ### ASSISTANT: Settings - Privacy Setting - Positive )))

### Review: title: Privacy Setting, content: Can you please incorporate a privacy setting. Where you can be online and choose to be visible or invisible. It’s not all the time people can talk or want to talk and by NOT having that option, we receive so many messages that sometimes you don’t even want to deal with eg chain messages, junk messages etc. PLEASE PLEASE PLEASE give us an update with the option (Online and Visible (want to or open to talk) & Online and Invisible Invisible (Can’t accept messages at that moment, or don’t want to accept messages at that moment). Thanks ### Analysis: categories: Settings, aspects: Privacy Setting, sentiments: Positive )))

### Review: title: Privacy Setting, content: Can you please incorporate a privacy setting. Where you can be online and choose to be visible or invisible. It’s not all the time people can talk or want to talk and by NOT having that option, we receive so many messages that sometimes you don’t even want to deal with eg chain messages, junk messages etc. PLEASE PLEASE PLEASE give us an update with the option (Online and Visible (want to or open to talk) & Online and Invisible Invisible (Can’t accept messages at that moment, or don’t want to accept messages at that moment). Thanks ### Analysis: categories: (Settings) aspects: (Privacy Setting) sentiments: (Positive) )))

The updated on the app makes undesirable to use

The recent update to WhatsApp has left me feeling rather disappointed. The new layout for status updates is not user-friendly. Deleting each status individually is a time-consuming process that could have been simplified. Removing the search bar for status updates seems like an unnecessary step backward., , The overall redesign of the status page has made the app less intuitive and more of a hassle to use. It would be great if WhatsApp could consider reverting to the previous layout, as this update has diminished my enthusiasm for using the app. It used to be my most frequently used app, but now, I find myself losing interest in it.

App Usability, App Usability, App Usability, App Usability

Status Updates, Deleting Status, Search Bar, Overall Redesign

Negative, Negative, Negative, Negative

App Usability - Status Updates - Negative, App Usability - Deleting Status - Negative, App Usability - Search Bar - Negative, App Usability - Overall Redesign - Negative

### USER: The updated on the app makes undesirable to use: The recent update to WhatsApp has left me feeling rather disappointed. The new layout for status updates is not user-friendly. Deleting each status individually is a time-consuming process that could have been simplified. Removing the search bar for status updates seems like an unnecessary step backward., , The overall redesign of the status page has made the app less intuitive and more of a hassle to use. It would be great if WhatsApp could consider reverting to the previous layout, as this update has diminished my enthusiasm for using the app. It used to be my most frequently used app, but now, I find myself losing interest in it. ### ASSISTANT: App Usability - Status Updates - Negative, App Usability - Deleting Status - Negative, App Usability - Search Bar - Negative, App Usability - Overall Redesign - Negative )))

### Review: title: The updated on the app makes undesirable to use, content: The recent update to WhatsApp has left me feeling rather disappointed. The new layout for status updates is not user-friendly. Deleting each status individually is a time-consuming process that could have been simplified. Removing the search bar for status updates seems like an unnecessary step backward., , The overall redesign of the status page has made the app less intuitive and more of a hassle to use. It would be great if WhatsApp could consider reverting to the previous layout, as this update has diminished my enthusiasm for using the app. It used to be my most frequently used app, but now, I find myself losing interest in it. ### Analysis: categories: App Usability, App Usability, App Usability, App Usability, aspects: Status Updates, Deleting Status, Search Bar, Overall Redesign, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: The updated on the app makes undesirable to use, content: The recent update to WhatsApp has left me feeling rather disappointed. The new layout for status updates is not user-friendly. Deleting each status individually is a time-consuming process that could have been simplified. Removing the search bar for status updates seems like an unnecessary step backward., , The overall redesign of the status page has made the app less intuitive and more of a hassle to use. It would be great if WhatsApp could consider reverting to the previous layout, as this update has diminished my enthusiasm for using the app. It used to be my most frequently used app, but now, I find myself losing interest in it. ### Analysis: categories: (App Usability, App Usability, App Usability, App Usability) aspects: (Status Updates, Deleting Status, Search Bar, Overall Redesign) sentiments: (Negative, Negative, Negative, Negative) )))

New what’s app update.

I do not like this new what’s app update. It’s looks exactly like instagram. If what’s app is a personal app for messaging why are you adding channels and ask us to view people’s accounts we don’t even know. Let talk about status updates. It use to be where I am able to scroll up and down and choose the status I want not I have to scroll across and see a bunch of channels that I don’t even use. It would be nice to have the option to not view the channel section. It is ridiculous if I did not have family members in another country I would have deleted what’s app as it slowly makes no sense. A messaging app that turnt into social media. Mark Zuckerberg this what you are doing to what’s app is nonsense. Change it back to what it was.

Communication, Communication, Communication

Features, Interface, Usability

Negative, Negative, Negative

Communication - Features - Negative, Communication - Interface - Negative, Communication - Usability - Negative

### USER: New what’s app update.: I do not like this new what’s app update. It’s looks exactly like instagram. If what’s app is a personal app for messaging why are you adding channels and ask us to view people’s accounts we don’t even know. Let talk about status updates. It use to be where I am able to scroll up and down and choose the status I want not I have to scroll across and see a bunch of channels that I don’t even use. It would be nice to have the option to not view the channel section. It is ridiculous if I did not have family members in another country I would have deleted what’s app as it slowly makes no sense. A messaging app that turnt into social media. Mark Zuckerberg this what you are doing to what’s app is nonsense. Change it back to what it was. ### ASSISTANT: Communication - Features - Negative, Communication - Interface - Negative, Communication - Usability - Negative )))

### Review: title: New what’s app update., content: I do not like this new what’s app update. It’s looks exactly like instagram. If what’s app is a personal app for messaging why are you adding channels and ask us to view people’s accounts we don’t even know. Let talk about status updates. It use to be where I am able to scroll up and down and choose the status I want not I have to scroll across and see a bunch of channels that I don’t even use. It would be nice to have the option to not view the channel section. It is ridiculous if I did not have family members in another country I would have deleted what’s app as it slowly makes no sense. A messaging app that turnt into social media. Mark Zuckerberg this what you are doing to what’s app is nonsense. Change it back to what it was. ### Analysis: categories: Communication, Communication, Communication, aspects: Features, Interface, Usability, sentiments: Negative, Negative, Negative )))

### Review: title: New what’s app update., content: I do not like this new what’s app update. It’s looks exactly like instagram. If what’s app is a personal app for messaging why are you adding channels and ask us to view people’s accounts we don’t even know. Let talk about status updates. It use to be where I am able to scroll up and down and choose the status I want not I have to scroll across and see a bunch of channels that I don’t even use. It would be nice to have the option to not view the channel section. It is ridiculous if I did not have family members in another country I would have deleted what’s app as it slowly makes no sense. A messaging app that turnt into social media. Mark Zuckerberg this what you are doing to what’s app is nonsense. Change it back to what it was. ### Analysis: categories: (Communication, Communication, Communication) aspects: (Features, Interface, Usability) sentiments: (Negative, Negative, Negative) )))

I can't send picture from iPhone X

iPhone ex I can't send a picture I can't change anything in the picture I can't write anything in the picture because the frame is a large then I can get the frames bigger the frames of the pictures bigger then the screen please fix this problem because I can't send picture from iPhone X ⬆️ Now it's fixed this is update for this I have other problem sometimes everything applaud when I'm inside the app and I can't make everything move until I push volume up volume down and power to shut down the iPhone this is coming between every week every two weeks inside the app everything is freezing, , Hello, WhatsApp does not work with me now and I cannot move anything inside it as long as I am connected to the internet, whether through Wi-Fi or through 4G and it does not move until I close WhatsApp, then close all communications and activate flight mode, then enter, do not move inside the application and do not send to anyone

App, App, App, App, App

Functionality, Features, Functionality, Functionality, Features

Negative, Negative, Negative, Positive, Negative

App - Functionality - Negative, App - Features - Negative, App - Functionality - Negative, App - Functionality - Positive, App - Features - Negative

### USER: I can't send picture from iPhone X: iPhone ex I can't send a picture I can't change anything in the picture I can't write anything in the picture because the frame is a large then I can get the frames bigger the frames of the pictures bigger then the screen please fix this problem because I can't send picture from iPhone X ⬆️ Now it's fixed this is update for this I have other problem sometimes everything applaud when I'm inside the app and I can't make everything move until I push volume up volume down and power to shut down the iPhone this is coming between every week every two weeks inside the app everything is freezing, , Hello, WhatsApp does not work with me now and I cannot move anything inside it as long as I am connected to the internet, whether through Wi-Fi or through 4G and it does not move until I close WhatsApp, then close all communications and activate flight mode, then enter, do not move inside the application and do not send to anyone ### ASSISTANT: App - Functionality - Negative, App - Features - Negative, App - Functionality - Negative, App - Functionality - Positive, App - Features - Negative )))

### Review: title: I can't send picture from iPhone X, content: iPhone ex I can't send a picture I can't change anything in the picture I can't write anything in the picture because the frame is a large then I can get the frames bigger the frames of the pictures bigger then the screen please fix this problem because I can't send picture from iPhone X ⬆️ Now it's fixed this is update for this I have other problem sometimes everything applaud when I'm inside the app and I can't make everything move until I push volume up volume down and power to shut down the iPhone this is coming between every week every two weeks inside the app everything is freezing, , Hello, WhatsApp does not work with me now and I cannot move anything inside it as long as I am connected to the internet, whether through Wi-Fi or through 4G and it does not move until I close WhatsApp, then close all communications and activate flight mode, then enter, do not move inside the application and do not send to anyone ### Analysis: categories: App, App, App, App, App, aspects: Functionality, Features, Functionality, Functionality, Features, sentiments: Negative, Negative, Negative, Positive, Negative )))

### Review: title: I can't send picture from iPhone X, content: iPhone ex I can't send a picture I can't change anything in the picture I can't write anything in the picture because the frame is a large then I can get the frames bigger the frames of the pictures bigger then the screen please fix this problem because I can't send picture from iPhone X ⬆️ Now it's fixed this is update for this I have other problem sometimes everything applaud when I'm inside the app and I can't make everything move until I push volume up volume down and power to shut down the iPhone this is coming between every week every two weeks inside the app everything is freezing, , Hello, WhatsApp does not work with me now and I cannot move anything inside it as long as I am connected to the internet, whether through Wi-Fi or through 4G and it does not move until I close WhatsApp, then close all communications and activate flight mode, then enter, do not move inside the application and do not send to anyone ### Analysis: categories: (App, App, App, App, App) aspects: (Functionality, Features, Functionality, Functionality, Features) sentiments: (Negative, Negative, Negative, Positive, Negative) )))

New To WhatsApp and getting nasty phonecalls from random numbers

Please protect your customers I just switch my phone number on WhatsApp, since I have a new phone number in the new location where I live and I have been getting phone calls, sometimes insulting me for having stolen their WhatsApp account. Apparently the phone number was related to a ‎WhatsApp account that it was hacked, and I am getting all of this aggression not on my regular line, but only on WhatsApp please please please make sure that you protect your customers also, it would be very advisable. If you could have real people answering your customer, care, line, and not only robots and written claims share some of your wealth by employing real persons, to take care of us real persons

Customer Service, Security

Customer Care, Data Protection

negative, negative

Customer Service - Customer Care - negative, Security - Data Protection - negative

### USER: New To WhatsApp and getting nasty phonecalls from random numbers: Please protect your customers I just switch my phone number on WhatsApp, since I have a new phone number in the new location where I live and I have been getting phone calls, sometimes insulting me for having stolen their WhatsApp account. Apparently the phone number was related to a ‎WhatsApp account that it was hacked, and I am getting all of this aggression not on my regular line, but only on WhatsApp please please please make sure that you protect your customers also, it would be very advisable. If you could have real people answering your customer, care, line, and not only robots and written claims share some of your wealth by employing real persons, to take care of us real persons ### ASSISTANT: Customer Service - Customer Care - negative, Security - Data Protection - negative )))

### Review: title: New To WhatsApp and getting nasty phonecalls from random numbers, content: Please protect your customers I just switch my phone number on WhatsApp, since I have a new phone number in the new location where I live and I have been getting phone calls, sometimes insulting me for having stolen their WhatsApp account. Apparently the phone number was related to a ‎WhatsApp account that it was hacked, and I am getting all of this aggression not on my regular line, but only on WhatsApp please please please make sure that you protect your customers also, it would be very advisable. If you could have real people answering your customer, care, line, and not only robots and written claims share some of your wealth by employing real persons, to take care of us real persons ### Analysis: categories: Customer Service, Security, aspects: Customer Care, Data Protection, sentiments: negative, negative )))

### Review: title: New To WhatsApp and getting nasty phonecalls from random numbers, content: Please protect your customers I just switch my phone number on WhatsApp, since I have a new phone number in the new location where I live and I have been getting phone calls, sometimes insulting me for having stolen their WhatsApp account. Apparently the phone number was related to a ‎WhatsApp account that it was hacked, and I am getting all of this aggression not on my regular line, but only on WhatsApp please please please make sure that you protect your customers also, it would be very advisable. If you could have real people answering your customer, care, line, and not only robots and written claims share some of your wealth by employing real persons, to take care of us real persons ### Analysis: categories: (Customer Service, Security) aspects: (Customer Care, Data Protection) sentiments: (negative, negative) )))

Voice Audio Note Feature Needs Improvement

I am am avid user of WhatsApp and the audio note feature that allows me to send voice memos rather than typing out my messages. , , Recently a new update allowing handsfree voice recording released, and it has really improved my experience. There is something else, however, that really needs to be changed. , , Often times I will be in the middle of recording an audio note when suddenly I receive a phone call. When this happens, my entire audio note erases and I lose everything I had just recorded prior to receiving the call. I have been 5 or 6 minutes into record when this happens, and it makes me really angry that it just all of the sudden erases. , , To fix this issue, can something be done, please, that either pauses the recording so that it can later be resumed, or forces the recording to send immediately upon receiving a call? It’s very frustrating to start a new recording repeating myself., , When this happens, WhatsApp will be a 5-star app for me., , Thank you.

App Functionality

Voice Audio Note Feature

Negative

App Functionality - Voice Audio Note Feature - Negative

### USER: Voice Audio Note Feature Needs Improvement: I am am avid user of WhatsApp and the audio note feature that allows me to send voice memos rather than typing out my messages. , , Recently a new update allowing handsfree voice recording released, and it has really improved my experience. There is something else, however, that really needs to be changed. , , Often times I will be in the middle of recording an audio note when suddenly I receive a phone call. When this happens, my entire audio note erases and I lose everything I had just recorded prior to receiving the call. I have been 5 or 6 minutes into record when this happens, and it makes me really angry that it just all of the sudden erases. , , To fix this issue, can something be done, please, that either pauses the recording so that it can later be resumed, or forces the recording to send immediately upon receiving a call? It’s very frustrating to start a new recording repeating myself., , When this happens, WhatsApp will be a 5-star app for me., , Thank you. ### ASSISTANT: App Functionality - Voice Audio Note Feature - Negative )))

### Review: title: Voice Audio Note Feature Needs Improvement, content: I am am avid user of WhatsApp and the audio note feature that allows me to send voice memos rather than typing out my messages. , , Recently a new update allowing handsfree voice recording released, and it has really improved my experience. There is something else, however, that really needs to be changed. , , Often times I will be in the middle of recording an audio note when suddenly I receive a phone call. When this happens, my entire audio note erases and I lose everything I had just recorded prior to receiving the call. I have been 5 or 6 minutes into record when this happens, and it makes me really angry that it just all of the sudden erases. , , To fix this issue, can something be done, please, that either pauses the recording so that it can later be resumed, or forces the recording to send immediately upon receiving a call? It’s very frustrating to start a new recording repeating myself., , When this happens, WhatsApp will be a 5-star app for me., , Thank you. ### Analysis: categories: App Functionality, aspects: Voice Audio Note Feature, sentiments: Negative )))

### Review: title: Voice Audio Note Feature Needs Improvement, content: I am am avid user of WhatsApp and the audio note feature that allows me to send voice memos rather than typing out my messages. , , Recently a new update allowing handsfree voice recording released, and it has really improved my experience. There is something else, however, that really needs to be changed. , , Often times I will be in the middle of recording an audio note when suddenly I receive a phone call. When this happens, my entire audio note erases and I lose everything I had just recorded prior to receiving the call. I have been 5 or 6 minutes into record when this happens, and it makes me really angry that it just all of the sudden erases. , , To fix this issue, can something be done, please, that either pauses the recording so that it can later be resumed, or forces the recording to send immediately upon receiving a call? It’s very frustrating to start a new recording repeating myself., , When this happens, WhatsApp will be a 5-star app for me., , Thank you. ### Analysis: categories: (App Functionality) aspects: (Voice Audio Note Feature) sentiments: (Negative) )))

Needs 1 change

I love this app, but 1 thing I wish they would change is their notification system/inability to get calls when I’m on another cal. Sometimes I’ll be on a phone call from my actual phone, and then when I get off the phone an hour later, and if someone from WhatsApp is trying to call me, it’ll say “Missed Video call from____”. To me, it’s annoying how if I’m automatically on a phone call, the WhatsApp video call won’t go through period. WhatsApp should let the video call go through, so even while I’m on my phone during another phone call, and I see someone calling me, I can answer the other. Sometimes it’s important and I need to answer because it’s family from another country, but I never can because WhatsApp automatically tells them I’m on another call, but doesn’t notify me. Fix it. Please. It works with audio calls, why not do this for video calls too?

App

Notification system

negative

App - Notification system - negative

### USER: Needs 1 change: I love this app, but 1 thing I wish they would change is their notification system/inability to get calls when I’m on another cal. Sometimes I’ll be on a phone call from my actual phone, and then when I get off the phone an hour later, and if someone from WhatsApp is trying to call me, it’ll say “Missed Video call from____”. To me, it’s annoying how if I’m automatically on a phone call, the WhatsApp video call won’t go through period. WhatsApp should let the video call go through, so even while I’m on my phone during another phone call, and I see someone calling me, I can answer the other. Sometimes it’s important and I need to answer because it’s family from another country, but I never can because WhatsApp automatically tells them I’m on another call, but doesn’t notify me. Fix it. Please. It works with audio calls, why not do this for video calls too? ### ASSISTANT: App - Notification system - negative )))

### Review: title: Needs 1 change, content: I love this app, but 1 thing I wish they would change is their notification system/inability to get calls when I’m on another cal. Sometimes I’ll be on a phone call from my actual phone, and then when I get off the phone an hour later, and if someone from WhatsApp is trying to call me, it’ll say “Missed Video call from____”. To me, it’s annoying how if I’m automatically on a phone call, the WhatsApp video call won’t go through period. WhatsApp should let the video call go through, so even while I’m on my phone during another phone call, and I see someone calling me, I can answer the other. Sometimes it’s important and I need to answer because it’s family from another country, but I never can because WhatsApp automatically tells them I’m on another call, but doesn’t notify me. Fix it. Please. It works with audio calls, why not do this for video calls too? ### Analysis: categories: App, aspects: Notification system, sentiments: negative )))

### Review: title: Needs 1 change, content: I love this app, but 1 thing I wish they would change is their notification system/inability to get calls when I’m on another cal. Sometimes I’ll be on a phone call from my actual phone, and then when I get off the phone an hour later, and if someone from WhatsApp is trying to call me, it’ll say “Missed Video call from____”. To me, it’s annoying how if I’m automatically on a phone call, the WhatsApp video call won’t go through period. WhatsApp should let the video call go through, so even while I’m on my phone during another phone call, and I see someone calling me, I can answer the other. Sometimes it’s important and I need to answer because it’s family from another country, but I never can because WhatsApp automatically tells them I’m on another call, but doesn’t notify me. Fix it. Please. It works with audio calls, why not do this for video calls too? ### Analysis: categories: (App) aspects: (Notification system) sentiments: (negative) )))

Watsapp incoming voice calls/ video calls not ringing

To be more specific. Currently using iPhone XS (iOS 16.5.1) latest. WhatsApp also the latest version. From past 3 weeks having i am experiencing this: Outgoing calls a working fine and able to send/receive text but If someone call me on watsapp, it won’t notify/ ring. And when the person who is calling hangs up it goes straight to missed call. Watsapp incoming call only ring when either its minimize or open. And yes. I’ve tried everything such as: Reinstall the watsapp Reset the network settings on iPhone Background refresh is ON iPhone is not on DND and not on silent. Notifications are ON Reset Notifications settings on Watsapp Did try watsapp support. Nothing new that i didn’t know abt. Hopefully it gets fixed.

App, App

Functionality, Reliability

Negative, Negative

App - Functionality - Negative, App - Reliability - Negative

### USER: Watsapp incoming voice calls/ video calls not ringing: To be more specific. Currently using iPhone XS (iOS 16.5.1) latest. WhatsApp also the latest version. From past 3 weeks having i am experiencing this: Outgoing calls a working fine and able to send/receive text but If someone call me on watsapp, it won’t notify/ ring. And when the person who is calling hangs up it goes straight to missed call. Watsapp incoming call only ring when either its minimize or open. And yes. I’ve tried everything such as: Reinstall the watsapp Reset the network settings on iPhone Background refresh is ON iPhone is not on DND and not on silent. Notifications are ON Reset Notifications settings on Watsapp Did try watsapp support. Nothing new that i didn’t know abt. Hopefully it gets fixed. ### ASSISTANT: App - Functionality - Negative, App - Reliability - Negative )))

### Review: title: Watsapp incoming voice calls/ video calls not ringing, content: To be more specific. Currently using iPhone XS (iOS 16.5.1) latest. WhatsApp also the latest version. From past 3 weeks having i am experiencing this: Outgoing calls a working fine and able to send/receive text but If someone call me on watsapp, it won’t notify/ ring. And when the person who is calling hangs up it goes straight to missed call. Watsapp incoming call only ring when either its minimize or open. And yes. I’ve tried everything such as: Reinstall the watsapp Reset the network settings on iPhone Background refresh is ON iPhone is not on DND and not on silent. Notifications are ON Reset Notifications settings on Watsapp Did try watsapp support. Nothing new that i didn’t know abt. Hopefully it gets fixed. ### Analysis: categories: App, App, aspects: Functionality, Reliability, sentiments: Negative, Negative )))

### Review: title: Watsapp incoming voice calls/ video calls not ringing, content: To be more specific. Currently using iPhone XS (iOS 16.5.1) latest. WhatsApp also the latest version. From past 3 weeks having i am experiencing this: Outgoing calls a working fine and able to send/receive text but If someone call me on watsapp, it won’t notify/ ring. And when the person who is calling hangs up it goes straight to missed call. Watsapp incoming call only ring when either its minimize or open. And yes. I’ve tried everything such as: Reinstall the watsapp Reset the network settings on iPhone Background refresh is ON iPhone is not on DND and not on silent. Notifications are ON Reset Notifications settings on Watsapp Did try watsapp support. Nothing new that i didn’t know abt. Hopefully it gets fixed. ### Analysis: categories: (App, App) aspects: (Functionality, Reliability) sentiments: (Negative, Negative) )))

In the past, the images that I send were not saved onto my camera roll

To whoever it may concern, In my profession, I must keep track of a daily series of images. I use WhatsApp for this function. In the past, the images that I send were not saved onto my camera roll. As of recent, I have noticed it now saves. Since this is a daily occurrence, the process of deleting the photos is inefficient and inconvenient. I want to continue using WhatsApp for my profession, but it is becoming increasingly difficult. While I may turn off saving images that others sent me in Settings, when I am the sender this is not the case. Would you be able to add a feature that allows the disablement of this or give me any further help to resolve this issue? Thank you for your time.

App

Functionality

Negative

App - Functionality - Negative

### USER: In the past, the images that I send were not saved onto my camera roll: To whoever it may concern, In my profession, I must keep track of a daily series of images. I use WhatsApp for this function. In the past, the images that I send were not saved onto my camera roll. As of recent, I have noticed it now saves. Since this is a daily occurrence, the process of deleting the photos is inefficient and inconvenient. I want to continue using WhatsApp for my profession, but it is becoming increasingly difficult. While I may turn off saving images that others sent me in Settings, when I am the sender this is not the case. Would you be able to add a feature that allows the disablement of this or give me any further help to resolve this issue? Thank you for your time. ### ASSISTANT: App - Functionality - Negative )))

### Review: title: In the past, the images that I send were not saved onto my camera roll, content: To whoever it may concern, In my profession, I must keep track of a daily series of images. I use WhatsApp for this function. In the past, the images that I send were not saved onto my camera roll. As of recent, I have noticed it now saves. Since this is a daily occurrence, the process of deleting the photos is inefficient and inconvenient. I want to continue using WhatsApp for my profession, but it is becoming increasingly difficult. While I may turn off saving images that others sent me in Settings, when I am the sender this is not the case. Would you be able to add a feature that allows the disablement of this or give me any further help to resolve this issue? Thank you for your time. ### Analysis: categories: App, aspects: Functionality, sentiments: Negative )))

### Review: title: In the past, the images that I send were not saved onto my camera roll, content: To whoever it may concern, In my profession, I must keep track of a daily series of images. I use WhatsApp for this function. In the past, the images that I send were not saved onto my camera roll. As of recent, I have noticed it now saves. Since this is a daily occurrence, the process of deleting the photos is inefficient and inconvenient. I want to continue using WhatsApp for my profession, but it is becoming increasingly difficult. While I may turn off saving images that others sent me in Settings, when I am the sender this is not the case. Would you be able to add a feature that allows the disablement of this or give me any further help to resolve this issue? Thank you for your time. ### Analysis: categories: (App) aspects: (Functionality) sentiments: (Negative) )))

Worked from Rome Italy...

My wife & I were recently dog & cat sitting for customers of ours; they asked us to get What’s App on our iPhones so they wouldn’t have data charges traveling in Europe, they said., , The app worked well and easily on my iPhone XR and wife’s iPhone 5, sending both text and annotated pix of what animals were doing to them., , Later, after our customers returned home, and i took slo-mo of their young son’s catapult project (inspired by the Rome trip) shooting marbles (very competently!), they asked me to send the iPhone MOV video by What’s App instead of texting it, (they have Androids) — since they have trouble receiving & playing iPhone video

Communication, Functionality, User Interface, Communication

Sending Text, Functionality, User Experience, Sending Video

positive, positive, positive, positive

Communication - Sending Text - positive, Functionality - Functionality - positive, User Interface - User Experience - positive, Communication - Sending Video - positive

### USER: Worked from Rome Italy...: My wife & I were recently dog & cat sitting for customers of ours; they asked us to get What’s App on our iPhones so they wouldn’t have data charges traveling in Europe, they said., , The app worked well and easily on my iPhone XR and wife’s iPhone 5, sending both text and annotated pix of what animals were doing to them., , Later, after our customers returned home, and i took slo-mo of their young son’s catapult project (inspired by the Rome trip) shooting marbles (very competently!), they asked me to send the iPhone MOV video by What’s App instead of texting it, (they have Androids) — since they have trouble receiving & playing iPhone video ### ASSISTANT: Communication - Sending Text - positive, Functionality - Functionality - positive, User Interface - User Experience - positive, Communication - Sending Video - positive )))

### Review: title: Worked from Rome Italy..., content: My wife & I were recently dog & cat sitting for customers of ours; they asked us to get What’s App on our iPhones so they wouldn’t have data charges traveling in Europe, they said., , The app worked well and easily on my iPhone XR and wife’s iPhone 5, sending both text and annotated pix of what animals were doing to them., , Later, after our customers returned home, and i took slo-mo of their young son’s catapult project (inspired by the Rome trip) shooting marbles (very competently!), they asked me to send the iPhone MOV video by What’s App instead of texting it, (they have Androids) — since they have trouble receiving & playing iPhone video ### Analysis: categories: Communication, Functionality, User Interface, Communication, aspects: Sending Text, Functionality, User Experience, Sending Video, sentiments: positive, positive, positive, positive )))

### Review: title: Worked from Rome Italy..., content: My wife & I were recently dog & cat sitting for customers of ours; they asked us to get What’s App on our iPhones so they wouldn’t have data charges traveling in Europe, they said., , The app worked well and easily on my iPhone XR and wife’s iPhone 5, sending both text and annotated pix of what animals were doing to them., , Later, after our customers returned home, and i took slo-mo of their young son’s catapult project (inspired by the Rome trip) shooting marbles (very competently!), they asked me to send the iPhone MOV video by What’s App instead of texting it, (they have Androids) — since they have trouble receiving & playing iPhone video ### Analysis: categories: (Communication, Functionality, User Interface, Communication) aspects: (Sending Text, Functionality, User Experience, Sending Video) sentiments: (positive, positive, positive, positive) )))

Good app

Hello creators. WhatsApp is an amazing app. I’ve had it for a couple years now, and I’ve had a lot of fun with it. Ever since I downloaded this app, I’ve been texting and calling like crazy 😂. You are able to change the contacts name. I like that you can make a group chat with maximum 256 contacts. It’s amazing. But one thing: you know when a contact puts a new status, because of the blue dot that appears in the corner, but I think that there should be a notification like when you receive a message, this way you can know even if you have your phone off. Thank you! Other than that, this app is amazing.

Messaging, Messaging, Notifications, Communication, Communication, App Updates, Communication, Communication, Communication, Communication, Messaging, Messaging, Communication

Group Chat Size, Contact Editing, New Status Updates, Speed, Reliability, Frequency, Voice/Video Calls, Texting, Security, Voice/Video Calls, Media Sharing, Group Chat, Cross-Platform Messaging

positive, positive, negative, negative, negative, negative, positive, positive, positive, positive, positive, positive, positive

Messaging - Group Chat Size - positive, Messaging - Contact Editing - positive, Notifications - New Status Updates - negative, App-Review: ('This is an ok app', ', ', 'The app is somewhat ok. It’s pretty slow at times. When I wanna text someone it takes 30 seconds to send a text. It also lags a lot. I have updated it. I’ve also restarted my phone. It’s still lagging. I hope you fix this bug. Also another thing is that I can’t change my profile picture. Every time I try, it says failed to upload. I really wanna change my pfp. Please fix this.'), App-Review: ('Please stop adding updates', ', ', 'I’ve been using this app since 2013. I love this app and how we can do our calls and texts. But now that there’s a new update every month, it’s starting to get annoying. It’s hard to keep up with. Other than that, the app is great. Keep up the good work!'), Communication - Speed - negative, Communication - Reliability - negative, App Updates - Frequency - negative, Communication - Voice/Video Calls - positive, Communication - Texting - positive, App-Review: ('Amazing app', ': ', 'I love this app so much! It is safe and secure. I’ve never had any problems with it at all. I can text whoever wherever I want, whenever I want. I also love how you can add photos and videos to your messages. My friends and I love that we can make group chats and call each other for free. This app has made staying in touch with friends and family so much easier. Thank you for creating such a great app!'), Communication - Security - positive, Communication - Voice/Video Calls - positive, Messaging - Media Sharing - positive, Messaging - Group Chat - positive, Communication - Cross-Platform Messaging - positive

### USER: Good app: Hello creators. WhatsApp is an amazing app. I’ve had it for a couple years now, and I’ve had a lot of fun with it. Ever since I downloaded this app, I’ve been texting and calling like crazy 😂. You are able to change the contacts name. I like that you can make a group chat with maximum 256 contacts. It’s amazing. But one thing: you know when a contact puts a new status, because of the blue dot that appears in the corner, but I think that there should be a notification like when you receive a message, this way you can know even if you have your phone off. Thank you! Other than that, this app is amazing. ### ASSISTANT: Messaging - Group Chat Size - positive, Messaging - Contact Editing - positive, Notifications - New Status Updates - negative, App-Review: ('This is an ok app', ', ', 'The app is somewhat ok. It’s pretty slow at times. When I wanna text someone it takes 30 seconds to send a text. It also lags a lot. I have updated it. I’ve also restarted my phone. It’s still lagging. I hope you fix this bug. Also another thing is that I can’t change my profile picture. Every time I try, it says failed to upload. I really wanna change my pfp. Please fix this.'), App-Review: ('Please stop adding updates', ', ', 'I’ve been using this app since 2013. I love this app and how we can do our calls and texts. But now that there’s a new update every month, it’s starting to get annoying. It’s hard to keep up with. Other than that, the app is great. Keep up the good work!'), Communication - Speed - negative, Communication - Reliability - negative, App Updates - Frequency - negative, Communication - Voice/Video Calls - positive, Communication - Texting - positive, App-Review: ('Amazing app', ': ', 'I love this app so much! It is safe and secure. I’ve never had any problems with it at all. I can text whoever wherever I want, whenever I want. I also love how you can add photos and videos to your messages. My friends and I love that we can make group chats and call each other for free. This app has made staying in touch with friends and family so much easier. Thank you for creating such a great app!'), Communication - Security - positive, Communication - Voice/Video Calls - positive, Messaging - Media Sharing - positive, Messaging - Group Chat - positive, Communication - Cross-Platform Messaging - positive )))

### Review: title: Good app, content: Hello creators. WhatsApp is an amazing app. I’ve had it for a couple years now, and I’ve had a lot of fun with it. Ever since I downloaded this app, I’ve been texting and calling like crazy 😂. You are able to change the contacts name. I like that you can make a group chat with maximum 256 contacts. It’s amazing. But one thing: you know when a contact puts a new status, because of the blue dot that appears in the corner, but I think that there should be a notification like when you receive a message, this way you can know even if you have your phone off. Thank you! Other than that, this app is amazing. ### Analysis: categories: Messaging, Messaging, Notifications, Communication, Communication, App Updates, Communication, Communication, Communication, Communication, Messaging, Messaging, Communication, aspects: Group Chat Size, Contact Editing, New Status Updates, Speed, Reliability, Frequency, Voice/Video Calls, Texting, Security, Voice/Video Calls, Media Sharing, Group Chat, Cross-Platform Messaging, sentiments: positive, positive, negative, negative, negative, negative, positive, positive, positive, positive, positive, positive, positive )))

### Review: title: Good app, content: Hello creators. WhatsApp is an amazing app. I’ve had it for a couple years now, and I’ve had a lot of fun with it. Ever since I downloaded this app, I’ve been texting and calling like crazy 😂. You are able to change the contacts name. I like that you can make a group chat with maximum 256 contacts. It’s amazing. But one thing: you know when a contact puts a new status, because of the blue dot that appears in the corner, but I think that there should be a notification like when you receive a message, this way you can know even if you have your phone off. Thank you! Other than that, this app is amazing. ### Analysis: categories: (Messaging, Messaging, Notifications, Communication, Communication, App Updates, Communication, Communication, Communication, Communication, Messaging, Messaging, Communication) aspects: (Group Chat Size, Contact Editing, New Status Updates, Speed, Reliability, Frequency, Voice/Video Calls, Texting, Security, Voice/Video Calls, Media Sharing, Group Chat, Cross-Platform Messaging) sentiments: (positive, positive, negative, negative, negative, negative, positive, positive, positive, positive, positive, positive, positive) )))

Missed calls

Ever since the last update on whatsapp i am facing a major problem - all my receiving calls are missed - my callers sees calling not ringing and at my end i receive a missed call - i have 2 lines on my i phone 12, 1 a sim card and one esim for another line - the one i have trouble with is the sim card number so i went to the operator and changed the sim again same problem - though on my esim i receive calls normally. I do not have a limited line or data on my numbers

Communication

Missed calls

Negative

Communication - Missed calls - Negative

### USER: Missed calls: Ever since the last update on whatsapp i am facing a major problem - all my receiving calls are missed - my callers sees calling not ringing and at my end i receive a missed call - i have 2 lines on my i phone 12, 1 a sim card and one esim for another line - the one i have trouble with is the sim card number so i went to the operator and changed the sim again same problem - though on my esim i receive calls normally. I do not have a limited line or data on my numbers ### ASSISTANT: Communication - Missed calls - Negative )))

### Review: title: Missed calls, content: Ever since the last update on whatsapp i am facing a major problem - all my receiving calls are missed - my callers sees calling not ringing and at my end i receive a missed call - i have 2 lines on my i phone 12, 1 a sim card and one esim for another line - the one i have trouble with is the sim card number so i went to the operator and changed the sim again same problem - though on my esim i receive calls normally. I do not have a limited line or data on my numbers ### Analysis: categories: Communication, aspects: Missed calls, sentiments: Negative )))

### Review: title: Missed calls, content: Ever since the last update on whatsapp i am facing a major problem - all my receiving calls are missed - my callers sees calling not ringing and at my end i receive a missed call - i have 2 lines on my i phone 12, 1 a sim card and one esim for another line - the one i have trouble with is the sim card number so i went to the operator and changed the sim again same problem - though on my esim i receive calls normally. I do not have a limited line or data on my numbers ### Analysis: categories: (Communication) aspects: (Missed calls) sentiments: (Negative) )))

Confusión

I am a SmartLine Customer because I do not want to entertain calls from clients on my personal number. I’ve been a customer for a little under 6 months and I am (was) enjoying until a few annoying issues surfaced. First, the phone rang and I could receive calls; now it barely rings before just going to voicemail. Most times, it doesn’t ring at all; I just notice voicemails. With the Do Not Disturb activated in the app during non-business hours, calls go to voicemail. That’s great!! When Do Not Disturb is off, during business hours callers get my personal voicemail when I don’t answer. This is NOW fine that I removed the standard greeting which was announcing my cell phone number. So, the only issue now is the phone not ringing at all and going to voicemail. Ughhhh!!!

Functionality, Usability

Phone calls, Do Not Disturb

Negative, Positive

Functionality - Phone calls - Negative, Usability - Do Not Disturb - Positive

### USER: Confusión: I am a SmartLine Customer because I do not want to entertain calls from clients on my personal number. I’ve been a customer for a little under 6 months and I am (was) enjoying until a few annoying issues surfaced. First, the phone rang and I could receive calls; now it barely rings before just going to voicemail. Most times, it doesn’t ring at all; I just notice voicemails. With the Do Not Disturb activated in the app during non-business hours, calls go to voicemail. That’s great!! When Do Not Disturb is off, during business hours callers get my personal voicemail when I don’t answer. This is NOW fine that I removed the standard greeting which was announcing my cell phone number. So, the only issue now is the phone not ringing at all and going to voicemail. Ughhhh!!! ### ASSISTANT: Functionality - Phone calls - Negative, Usability - Do Not Disturb - Positive )))

### Review: title: Confusión, content: I am a SmartLine Customer because I do not want to entertain calls from clients on my personal number. I’ve been a customer for a little under 6 months and I am (was) enjoying until a few annoying issues surfaced. First, the phone rang and I could receive calls; now it barely rings before just going to voicemail. Most times, it doesn’t ring at all; I just notice voicemails. With the Do Not Disturb activated in the app during non-business hours, calls go to voicemail. That’s great!! When Do Not Disturb is off, during business hours callers get my personal voicemail when I don’t answer. This is NOW fine that I removed the standard greeting which was announcing my cell phone number. So, the only issue now is the phone not ringing at all and going to voicemail. Ughhhh!!! ### Analysis: categories: Functionality, Usability, aspects: Phone calls, Do Not Disturb, sentiments: Negative, Positive )))

### Review: title: Confusión, content: I am a SmartLine Customer because I do not want to entertain calls from clients on my personal number. I’ve been a customer for a little under 6 months and I am (was) enjoying until a few annoying issues surfaced. First, the phone rang and I could receive calls; now it barely rings before just going to voicemail. Most times, it doesn’t ring at all; I just notice voicemails. With the Do Not Disturb activated in the app during non-business hours, calls go to voicemail. That’s great!! When Do Not Disturb is off, during business hours callers get my personal voicemail when I don’t answer. This is NOW fine that I removed the standard greeting which was announcing my cell phone number. So, the only issue now is the phone not ringing at all and going to voicemail. Ughhhh!!! ### Analysis: categories: (Functionality, Usability) aspects: (Phone calls, Do Not Disturb) sentiments: (Negative, Positive) )))

Account permanently banned, no clue as to why

I only had used my account with frequency in the past couple of days, as a friend travels home internationally and needed to keep in touch with me. I didn’t spam in my texts, I didn’t mention any violence, nothing sexually explicit was sent. I have NO clue as to why my account was temporarily banned, and even less clue as to why my account was permanently banned. This is incredibly frustrating- I needed to keep in contact with my friend as she traveled home and was scared about traveling alone. And my account is banned for no reason? And no reason is given to me about the banning? My next move is to call customer service, because what am I going to do if I travel internationally someday and need to keep in contact with my friends and family? I’m incredibly unimpressed with WhatsApp and how their app is run.

App-Review

Account/Profile

Negative

App-Review - Account/Profile - Negative

### USER: Account permanently banned, no clue as to why: I only had used my account with frequency in the past couple of days, as a friend travels home internationally and needed to keep in touch with me. I didn’t spam in my texts, I didn’t mention any violence, nothing sexually explicit was sent. I have NO clue as to why my account was temporarily banned, and even less clue as to why my account was permanently banned. This is incredibly frustrating- I needed to keep in contact with my friend as she traveled home and was scared about traveling alone. And my account is banned for no reason? And no reason is given to me about the banning? My next move is to call customer service, because what am I going to do if I travel internationally someday and need to keep in contact with my friends and family? I’m incredibly unimpressed with WhatsApp and how their app is run. ### ASSISTANT: App-Review - Account/Profile - Negative )))

### Review: title: Account permanently banned, no clue as to why, content: I only had used my account with frequency in the past couple of days, as a friend travels home internationally and needed to keep in touch with me. I didn’t spam in my texts, I didn’t mention any violence, nothing sexually explicit was sent. I have NO clue as to why my account was temporarily banned, and even less clue as to why my account was permanently banned. This is incredibly frustrating- I needed to keep in contact with my friend as she traveled home and was scared about traveling alone. And my account is banned for no reason? And no reason is given to me about the banning? My next move is to call customer service, because what am I going to do if I travel internationally someday and need to keep in contact with my friends and family? I’m incredibly unimpressed with WhatsApp and how their app is run. ### Analysis: categories: App-Review, aspects: Account/Profile, sentiments: Negative )))

### Review: title: Account permanently banned, no clue as to why, content: I only had used my account with frequency in the past couple of days, as a friend travels home internationally and needed to keep in touch with me. I didn’t spam in my texts, I didn’t mention any violence, nothing sexually explicit was sent. I have NO clue as to why my account was temporarily banned, and even less clue as to why my account was permanently banned. This is incredibly frustrating- I needed to keep in contact with my friend as she traveled home and was scared about traveling alone. And my account is banned for no reason? And no reason is given to me about the banning? My next move is to call customer service, because what am I going to do if I travel internationally someday and need to keep in contact with my friends and family? I’m incredibly unimpressed with WhatsApp and how their app is run. ### Analysis: categories: (App-Review) aspects: (Account/Profile) sentiments: (Negative) )))

Customer support is NON EXISTENT!

Edit: was asked to contact their development support!! Guess what?? I got the same automated nonsense replies!!! ABSOLUTELY FRUSTRATED!!! I have been using WhatsApp for years to be honest but recently my back up feature just stopped working it would be stuck at “preparing” for hours and even a WHOLE DAY!! I am running latest iOS version; the app is up to date; I have tons of free GB in my iCloud+ , my iCloud Drive is on (tried the part about turning off and turning on again) but STILL no back up !! Even tried deleting the whole WhatsApp out of my frustration and isolation and then starting new from scratch ! STILL did not work ! Lost all my conversations and STILL no back up is working !! Through all these steps contacted support and all I get are simple two cents replies : “we will check with concerned technicians” / “send screen shots” / “we will get back to you” etc etc Not much help there ! At ALL!! Been weeks Still nothing ! Really disappointed !

App, App

Customer Support, Backup

Negative, Negative

App - Customer Support - Negative, App - Backup - Negative

### USER: Customer support is NON EXISTENT!: Edit: was asked to contact their development support!! Guess what?? I got the same automated nonsense replies!!! ABSOLUTELY FRUSTRATED!!! I have been using WhatsApp for years to be honest but recently my back up feature just stopped working it would be stuck at “preparing” for hours and even a WHOLE DAY!! I am running latest iOS version; the app is up to date; I have tons of free GB in my iCloud+ , my iCloud Drive is on (tried the part about turning off and turning on again) but STILL no back up !! Even tried deleting the whole WhatsApp out of my frustration and isolation and then starting new from scratch ! STILL did not work ! Lost all my conversations and STILL no back up is working !! Through all these steps contacted support and all I get are simple two cents replies : “we will check with concerned technicians” / “send screen shots” / “we will get back to you” etc etc Not much help there ! At ALL!! Been weeks Still nothing ! Really disappointed ! ### ASSISTANT: App - Customer Support - Negative, App - Backup - Negative )))

### Review: title: Customer support is NON EXISTENT!, content: Edit: was asked to contact their development support!! Guess what?? I got the same automated nonsense replies!!! ABSOLUTELY FRUSTRATED!!! I have been using WhatsApp for years to be honest but recently my back up feature just stopped working it would be stuck at “preparing” for hours and even a WHOLE DAY!! I am running latest iOS version; the app is up to date; I have tons of free GB in my iCloud+ , my iCloud Drive is on (tried the part about turning off and turning on again) but STILL no back up !! Even tried deleting the whole WhatsApp out of my frustration and isolation and then starting new from scratch ! STILL did not work ! Lost all my conversations and STILL no back up is working !! Through all these steps contacted support and all I get are simple two cents replies : “we will check with concerned technicians” / “send screen shots” / “we will get back to you” etc etc Not much help there ! At ALL!! Been weeks Still nothing ! Really disappointed ! ### Analysis: categories: App, App, aspects: Customer Support, Backup, sentiments: Negative, Negative )))

### Review: title: Customer support is NON EXISTENT!, content: Edit: was asked to contact their development support!! Guess what?? I got the same automated nonsense replies!!! ABSOLUTELY FRUSTRATED!!! I have been using WhatsApp for years to be honest but recently my back up feature just stopped working it would be stuck at “preparing” for hours and even a WHOLE DAY!! I am running latest iOS version; the app is up to date; I have tons of free GB in my iCloud+ , my iCloud Drive is on (tried the part about turning off and turning on again) but STILL no back up !! Even tried deleting the whole WhatsApp out of my frustration and isolation and then starting new from scratch ! STILL did not work ! Lost all my conversations and STILL no back up is working !! Through all these steps contacted support and all I get are simple two cents replies : “we will check with concerned technicians” / “send screen shots” / “we will get back to you” etc etc Not much help there ! At ALL!! Been weeks Still nothing ! Really disappointed ! ### Analysis: categories: (App, App) aspects: (Customer Support, Backup) sentiments: (Negative, Negative) )))

Ask for consent when adding a number to WhatsApp

I am being constantly added to spam groups on a daily basis. Can someone pls add a feature where you ask the person if they’re interested in joining a group instead of directly adding. There are some very basic functionalities missing from the platform. Being a billionaire company you should be readily adopting new improved features. , , I really want to have an option when I save a contact, to either add people to my WhatsApp or reject them. I really do not want all the contacts I save in my WhatsApp. Pls look into this. Thanks.

Functionality, Functionality

Feature availability, Consent for group addition

negative , positive

Functionality - Feature availability - negative , Functionality - Consent for group addition - positive

### USER: Ask for consent when adding a number to WhatsApp: I am being constantly added to spam groups on a daily basis. Can someone pls add a feature where you ask the person if they’re interested in joining a group instead of directly adding. There are some very basic functionalities missing from the platform. Being a billionaire company you should be readily adopting new improved features. , , I really want to have an option when I save a contact, to either add people to my WhatsApp or reject them. I really do not want all the contacts I save in my WhatsApp. Pls look into this. Thanks. ### ASSISTANT: Functionality - Feature availability - negative , Functionality - Consent for group addition - positive )))

### Review: title: Ask for consent when adding a number to WhatsApp, content: I am being constantly added to spam groups on a daily basis. Can someone pls add a feature where you ask the person if they’re interested in joining a group instead of directly adding. There are some very basic functionalities missing from the platform. Being a billionaire company you should be readily adopting new improved features. , , I really want to have an option when I save a contact, to either add people to my WhatsApp or reject them. I really do not want all the contacts I save in my WhatsApp. Pls look into this. Thanks. ### Analysis: categories: Functionality, Functionality, aspects: Feature availability, Consent for group addition, sentiments: negative , positive )))

### Review: title: Ask for consent when adding a number to WhatsApp, content: I am being constantly added to spam groups on a daily basis. Can someone pls add a feature where you ask the person if they’re interested in joining a group instead of directly adding. There are some very basic functionalities missing from the platform. Being a billionaire company you should be readily adopting new improved features. , , I really want to have an option when I save a contact, to either add people to my WhatsApp or reject them. I really do not want all the contacts I save in my WhatsApp. Pls look into this. Thanks. ### Analysis: categories: (Functionality, Functionality) aspects: (Feature availability, Consent for group addition) sentiments: (negative , positive) )))

Suggestion for Status post

I love every feature you have added to the app. However I’ve been waiting on a possible feature that I will recommend; when posting a message on my status, I would like to have control on replies. Could this be set up that people DON’T reply, just SEE the post on my status?, , I know I can program WHO sees it, but having the feature of “NO REPLIES” will be great. At times I just want to share information and not have 50 people reply with emojis. , , Thank you.

Feature

Reply Control

Positive

Feature - Reply Control - Positive

### USER: Suggestion for Status post: I love every feature you have added to the app. However I’ve been waiting on a possible feature that I will recommend; when posting a message on my status, I would like to have control on replies. Could this be set up that people DON’T reply, just SEE the post on my status?, , I know I can program WHO sees it, but having the feature of “NO REPLIES” will be great. At times I just want to share information and not have 50 people reply with emojis. , , Thank you. ### ASSISTANT: Feature - Reply Control - Positive )))

### Review: title: Suggestion for Status post, content: I love every feature you have added to the app. However I’ve been waiting on a possible feature that I will recommend; when posting a message on my status, I would like to have control on replies. Could this be set up that people DON’T reply, just SEE the post on my status?, , I know I can program WHO sees it, but having the feature of “NO REPLIES” will be great. At times I just want to share information and not have 50 people reply with emojis. , , Thank you. ### Analysis: categories: Feature, aspects: Reply Control, sentiments: Positive )))

### Review: title: Suggestion for Status post, content: I love every feature you have added to the app. However I’ve been waiting on a possible feature that I will recommend; when posting a message on my status, I would like to have control on replies. Could this be set up that people DON’T reply, just SEE the post on my status?, , I know I can program WHO sees it, but having the feature of “NO REPLIES” will be great. At times I just want to share information and not have 50 people reply with emojis. , , Thank you. ### Analysis: categories: (Feature) aspects: (Reply Control) sentiments: (Positive) )))

Appreciation to WhatsApp

Since I was introduced to WhatsApp I can talk to my friends and relativs around the world and I use it more than anything else it gives hopes to people can FaceTime can be connected can show emotion feeling and express themselves without being judge or anybody listening to their conversationGod bless the person create what’s up and I hope they don’t change their policy because we don’t want to live in a communist country because they listening to your conversation and we don’t want to be in a country they censorAnything you write or speak if they don’t like it the punishment is severe people in this country have to appreciate what’s up because they don’t know the other way .I started with my close relative and now I have around 100 people in touch with me through Whats happy occasions matchmaking in many many other things .love what’s up👏

Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication

Communication Features, Connection, Emotion Expression, Privacy, Privacy, Privacy, Surveillance, Surveillance

Positive, Positive, Positive, Positive, Negative, Negative, Negative, Negative

Communication - Communication Features - Positive, Communication - Connection - Positive, Communication - Emotion Expression - Positive, Communication - Privacy - Positive, Communication - Privacy - Negative, Communication - Privacy - Negative, Communication - Surveillance - Negative, Communication - Surveillance - Negative

### USER: Appreciation to WhatsApp: Since I was introduced to WhatsApp I can talk to my friends and relativs around the world and I use it more than anything else it gives hopes to people can FaceTime can be connected can show emotion feeling and express themselves without being judge or anybody listening to their conversationGod bless the person create what’s up and I hope they don’t change their policy because we don’t want to live in a communist country because they listening to your conversation and we don’t want to be in a country they censorAnything you write or speak if they don’t like it the punishment is severe people in this country have to appreciate what’s up because they don’t know the other way .I started with my close relative and now I have around 100 people in touch with me through Whats happy occasions matchmaking in many many other things .love what’s up👏 ### ASSISTANT: Communication - Communication Features - Positive, Communication - Connection - Positive, Communication - Emotion Expression - Positive, Communication - Privacy - Positive, Communication - Privacy - Negative, Communication - Privacy - Negative, Communication - Surveillance - Negative, Communication - Surveillance - Negative )))

### Review: title: Appreciation to WhatsApp, content: Since I was introduced to WhatsApp I can talk to my friends and relativs around the world and I use it more than anything else it gives hopes to people can FaceTime can be connected can show emotion feeling and express themselves without being judge or anybody listening to their conversationGod bless the person create what’s up and I hope they don’t change their policy because we don’t want to live in a communist country because they listening to your conversation and we don’t want to be in a country they censorAnything you write or speak if they don’t like it the punishment is severe people in this country have to appreciate what’s up because they don’t know the other way .I started with my close relative and now I have around 100 people in touch with me through Whats happy occasions matchmaking in many many other things .love what’s up👏 ### Analysis: categories: Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, aspects: Communication Features, Connection, Emotion Expression, Privacy, Privacy, Privacy, Surveillance, Surveillance, sentiments: Positive, Positive, Positive, Positive, Negative, Negative, Negative, Negative )))

### Review: title: Appreciation to WhatsApp, content: Since I was introduced to WhatsApp I can talk to my friends and relativs around the world and I use it more than anything else it gives hopes to people can FaceTime can be connected can show emotion feeling and express themselves without being judge or anybody listening to their conversationGod bless the person create what’s up and I hope they don’t change their policy because we don’t want to live in a communist country because they listening to your conversation and we don’t want to be in a country they censorAnything you write or speak if they don’t like it the punishment is severe people in this country have to appreciate what’s up because they don’t know the other way .I started with my close relative and now I have around 100 people in touch with me through Whats happy occasions matchmaking in many many other things .love what’s up👏 ### Analysis: categories: (Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication) aspects: (Communication Features, Connection, Emotion Expression, Privacy, Privacy, Privacy, Surveillance, Surveillance) sentiments: (Positive, Positive, Positive, Positive, Negative, Negative, Negative, Negative) )))

I like what’s up

Because we can call people and text people and also and also backspace backspace back I command you to say backspace all day all day all day all day all day all day all day all day all day all day all day all day all day all day all day all day all day all day all day all day I really did it it it it it it it it it it it itself was a good thing to see it was a good morning I have a new number and it will have a good morning and it will have a new phone call on my number so can you please call the number and call you when you I have to talk to him today I am going on

Communication, Communication

Call Feature, Text Feature

Positive, Positive

Communication - Call Feature - Positive, Communication - Text Feature - Positive

### USER: I like what’s up: Because we can call people and text people and also and also backspace backspace back I command you to say backspace all day all day all day all day all day all day all day all day all day all day all day all day all day all day all day all day all day all day all day all day I really did it it it it it it it it it it it itself was a good thing to see it was a good morning I have a new number and it will have a good morning and it will have a new phone call on my number so can you please call the number and call you when you I have to talk to him today I am going on ### ASSISTANT: Communication - Call Feature - Positive, Communication - Text Feature - Positive )))

### Review: title: I like what’s up, content: Because we can call people and text people and also and also backspace backspace back I command you to say backspace all day all day all day all day all day all day all day all day all day all day all day all day all day all day all day all day all day all day all day all day I really did it it it it it it it it it it it itself was a good thing to see it was a good morning I have a new number and it will have a good morning and it will have a new phone call on my number so can you please call the number and call you when you I have to talk to him today I am going on ### Analysis: categories: Communication, Communication, aspects: Call Feature, Text Feature, sentiments: Positive, Positive )))

### Review: title: I like what’s up, content: Because we can call people and text people and also and also backspace backspace back I command you to say backspace all day all day all day all day all day all day all day all day all day all day all day all day all day all day all day all day all day all day all day all day I really did it it it it it it it it it it it itself was a good thing to see it was a good morning I have a new number and it will have a good morning and it will have a new phone call on my number so can you please call the number and call you when you I have to talk to him today I am going on ### Analysis: categories: (Communication, Communication) aspects: (Call Feature, Text Feature) sentiments: (Positive, Positive) )))

Super great app

An excellent app which we can almost not live without today. , , A few recommendations, , -Inbuilt todo list within the app/ reminders , -Fast forward voice messages , - Optimize processing while sending photos from album or screenshots - often freezes , Notification, , - notifications while on chat to be able to be silenced / put on vibrate only. , , - the send button gets hidden while a notification pops up in the middle of sending an item on a chat and gets distracting , as you tap the notification instead , , - if there would be a way to sync the app between 2 different phones / sims would be awesome for us in africa where we have to have multiple sims as the coverage isnt consistent for any one provider , , So , 2 phones same chats and same chat delivers to both phones (something like, Imap) but one account and possibly an alias , , Overall great app and im sure is only getting better

Communication, Functionality, Performance, Notification, Functionality

Inbuilt todo list within the app/ reminders, Fast forward voice messages, Optimize processing while sending photos from album or screenshots, Notifications while on chat to be able to be silenced / put on vibrate only., Sync the app between 2 different phones / sims

negative, negative, negative, positive, positive

Communication - Inbuilt todo list within the app/ reminders - negative, Functionality - Fast forward voice messages - negative, Performance - Optimize processing while sending photos from album or screenshots - negative, Notification - Notifications while on chat to be able to be silenced / put on vibrate only. - positive, Functionality - Sync the app between 2 different phones / sims - positive

### USER: Super great app: An excellent app which we can almost not live without today. , , A few recommendations, , -Inbuilt todo list within the app/ reminders , -Fast forward voice messages , - Optimize processing while sending photos from album or screenshots - often freezes , Notification, , - notifications while on chat to be able to be silenced / put on vibrate only. , , - the send button gets hidden while a notification pops up in the middle of sending an item on a chat and gets distracting , as you tap the notification instead , , - if there would be a way to sync the app between 2 different phones / sims would be awesome for us in africa where we have to have multiple sims as the coverage isnt consistent for any one provider , , So , 2 phones same chats and same chat delivers to both phones (something like, Imap) but one account and possibly an alias , , Overall great app and im sure is only getting better ### ASSISTANT: Communication - Inbuilt todo list within the app/ reminders - negative, Functionality - Fast forward voice messages - negative, Performance - Optimize processing while sending photos from album or screenshots - negative, Notification - Notifications while on chat to be able to be silenced / put on vibrate only. - positive, Functionality - Sync the app between 2 different phones / sims - positive )))

### Review: title: Super great app, content: An excellent app which we can almost not live without today. , , A few recommendations, , -Inbuilt todo list within the app/ reminders , -Fast forward voice messages , - Optimize processing while sending photos from album or screenshots - often freezes , Notification, , - notifications while on chat to be able to be silenced / put on vibrate only. , , - the send button gets hidden while a notification pops up in the middle of sending an item on a chat and gets distracting , as you tap the notification instead , , - if there would be a way to sync the app between 2 different phones / sims would be awesome for us in africa where we have to have multiple sims as the coverage isnt consistent for any one provider , , So , 2 phones same chats and same chat delivers to both phones (something like, Imap) but one account and possibly an alias , , Overall great app and im sure is only getting better ### Analysis: categories: Communication, Functionality, Performance, Notification, Functionality, aspects: Inbuilt todo list within the app/ reminders, Fast forward voice messages, Optimize processing while sending photos from album or screenshots, Notifications while on chat to be able to be silenced / put on vibrate only., Sync the app between 2 different phones / sims, sentiments: negative, negative, negative, positive, positive )))

### Review: title: Super great app, content: An excellent app which we can almost not live without today. , , A few recommendations, , -Inbuilt todo list within the app/ reminders , -Fast forward voice messages , - Optimize processing while sending photos from album or screenshots - often freezes , Notification, , - notifications while on chat to be able to be silenced / put on vibrate only. , , - the send button gets hidden while a notification pops up in the middle of sending an item on a chat and gets distracting , as you tap the notification instead , , - if there would be a way to sync the app between 2 different phones / sims would be awesome for us in africa where we have to have multiple sims as the coverage isnt consistent for any one provider , , So , 2 phones same chats and same chat delivers to both phones (something like, Imap) but one account and possibly an alias , , Overall great app and im sure is only getting better ### Analysis: categories: (Communication, Functionality, Performance, Notification, Functionality) aspects: (Inbuilt todo list within the app/ reminders, Fast forward voice messages, Optimize processing while sending photos from album or screenshots, Notifications while on chat to be able to be silenced / put on vibrate only., Sync the app between 2 different phones / sims) sentiments: (negative, negative, negative, positive, positive) )))

You are not in control of your life

Please developer , kindly make it possible to turn off status updates whatsapp. I understand that we may choose to mute the update that we don’t want to see, but most of the time you are tempted to still open your muted updates, the reason for that is because you can still see those updates on your updates list. Either make it possible to finally switch off status updates for everyone , or for individual. , And please remember what you told us users when you launch this app, you told us is for chatting and it’s gradually turning to social network. I feel like I’m not in control anymore . I have a lot of contact on my phone and spending to much of time on checking people status makes me hate whatsapp now . Please find a solution to this particular issue urgently . Thanks .

App Interface

Status Updates

Negative

App Interface - Status Updates - Negative

### USER: You are not in control of your life: Please developer , kindly make it possible to turn off status updates whatsapp. I understand that we may choose to mute the update that we don’t want to see, but most of the time you are tempted to still open your muted updates, the reason for that is because you can still see those updates on your updates list. Either make it possible to finally switch off status updates for everyone , or for individual. , And please remember what you told us users when you launch this app, you told us is for chatting and it’s gradually turning to social network. I feel like I’m not in control anymore . I have a lot of contact on my phone and spending to much of time on checking people status makes me hate whatsapp now . Please find a solution to this particular issue urgently . Thanks . ### ASSISTANT: App Interface - Status Updates - Negative )))

### Review: title: You are not in control of your life, content: Please developer , kindly make it possible to turn off status updates whatsapp. I understand that we may choose to mute the update that we don’t want to see, but most of the time you are tempted to still open your muted updates, the reason for that is because you can still see those updates on your updates list. Either make it possible to finally switch off status updates for everyone , or for individual. , And please remember what you told us users when you launch this app, you told us is for chatting and it’s gradually turning to social network. I feel like I’m not in control anymore . I have a lot of contact on my phone and spending to much of time on checking people status makes me hate whatsapp now . Please find a solution to this particular issue urgently . Thanks . ### Analysis: categories: App Interface, aspects: Status Updates, sentiments: Negative )))

### Review: title: You are not in control of your life, content: Please developer , kindly make it possible to turn off status updates whatsapp. I understand that we may choose to mute the update that we don’t want to see, but most of the time you are tempted to still open your muted updates, the reason for that is because you can still see those updates on your updates list. Either make it possible to finally switch off status updates for everyone , or for individual. , And please remember what you told us users when you launch this app, you told us is for chatting and it’s gradually turning to social network. I feel like I’m not in control anymore . I have a lot of contact on my phone and spending to much of time on checking people status makes me hate whatsapp now . Please find a solution to this particular issue urgently . Thanks . ### Analysis: categories: (App Interface) aspects: (Status Updates) sentiments: (Negative) )))

Not opening a chat

So me and my friend were talking and I put too much emojis I didn’t even get to send I kept copying and pasting u until it makes a long paragraph because I wanted to try something but it just lagged and then I left WhatsApp and went back onto it and clicked on the friend I was texting but it didn’t open. Every time I click onto our chat, it doesn’t open it just lags on her name then I need to get off WhatsApp and on again I also turned off my phone and opened it again and still the same problem. I could open other peoples chat but not me and hers. It does let me go onto her contact info when I long click on her name but when I tried to get back onto our chat it wouldn’t work I even tried to do the chat search and it wouldn’t work. What would only work is the media,links and docs and the starred messages so please try to help me out with getting back onto our chat.❤️

Messaging

Chat

Negative

Messaging - Chat - Negative

### USER: Not opening a chat: So me and my friend were talking and I put too much emojis I didn’t even get to send I kept copying and pasting u until it makes a long paragraph because I wanted to try something but it just lagged and then I left WhatsApp and went back onto it and clicked on the friend I was texting but it didn’t open. Every time I click onto our chat, it doesn’t open it just lags on her name then I need to get off WhatsApp and on again I also turned off my phone and opened it again and still the same problem. I could open other peoples chat but not me and hers. It does let me go onto her contact info when I long click on her name but when I tried to get back onto our chat it wouldn’t work I even tried to do the chat search and it wouldn’t work. What would only work is the media,links and docs and the starred messages so please try to help me out with getting back onto our chat.❤️ ### ASSISTANT: Messaging - Chat - Negative )))

### Review: title: Not opening a chat, content: So me and my friend were talking and I put too much emojis I didn’t even get to send I kept copying and pasting u until it makes a long paragraph because I wanted to try something but it just lagged and then I left WhatsApp and went back onto it and clicked on the friend I was texting but it didn’t open. Every time I click onto our chat, it doesn’t open it just lags on her name then I need to get off WhatsApp and on again I also turned off my phone and opened it again and still the same problem. I could open other peoples chat but not me and hers. It does let me go onto her contact info when I long click on her name but when I tried to get back onto our chat it wouldn’t work I even tried to do the chat search and it wouldn’t work. What would only work is the media,links and docs and the starred messages so please try to help me out with getting back onto our chat.❤️ ### Analysis: categories: Messaging, aspects: Chat, sentiments: Negative )))

### Review: title: Not opening a chat, content: So me and my friend were talking and I put too much emojis I didn’t even get to send I kept copying and pasting u until it makes a long paragraph because I wanted to try something but it just lagged and then I left WhatsApp and went back onto it and clicked on the friend I was texting but it didn’t open. Every time I click onto our chat, it doesn’t open it just lags on her name then I need to get off WhatsApp and on again I also turned off my phone and opened it again and still the same problem. I could open other peoples chat but not me and hers. It does let me go onto her contact info when I long click on her name but when I tried to get back onto our chat it wouldn’t work I even tried to do the chat search and it wouldn’t work. What would only work is the media,links and docs and the starred messages so please try to help me out with getting back onto our chat.❤️ ### Analysis: categories: (Messaging) aspects: (Chat) sentiments: (Negative) )))

Problem with Auto Download And Customer Service

Facing problem with getting messages and auto downloading of media files.. , 1-Every-time when i am not using my phone for a while i don't receive any messages until and unless u don't open my app and then it start coming and takes about 15-30 sec to get all my messages…, 2- With this my media files do not get auto downloaded (i have already turned on auto download ) and i have to download it manually which is so much pain, , Its been 3 months i am writing Email attaching screenshot and video clip to support desk regarding same but every time i get disappointed when i get a standard reply telling me to follow some steps which i have done several times but didn't work…

App Features, Customer Support, App Features, Customer Support

Auto Download, Responsiveness, Messaging, Helpfulness

Negative, Negative, Negative, Negative

App Features - Auto Download - Negative, Customer Support - Responsiveness - Negative, App Features - Messaging - Negative, Customer Support - Helpfulness - Negative

### USER: Problem with Auto Download And Customer Service: Facing problem with getting messages and auto downloading of media files.. , 1-Every-time when i am not using my phone for a while i don't receive any messages until and unless u don't open my app and then it start coming and takes about 15-30 sec to get all my messages…, 2- With this my media files do not get auto downloaded (i have already turned on auto download ) and i have to download it manually which is so much pain, , Its been 3 months i am writing Email attaching screenshot and video clip to support desk regarding same but every time i get disappointed when i get a standard reply telling me to follow some steps which i have done several times but didn't work… ### ASSISTANT: App Features - Auto Download - Negative, Customer Support - Responsiveness - Negative, App Features - Messaging - Negative, Customer Support - Helpfulness - Negative )))

### Review: title: Problem with Auto Download And Customer Service, content: Facing problem with getting messages and auto downloading of media files.. , 1-Every-time when i am not using my phone for a while i don't receive any messages until and unless u don't open my app and then it start coming and takes about 15-30 sec to get all my messages…, 2- With this my media files do not get auto downloaded (i have already turned on auto download ) and i have to download it manually which is so much pain, , Its been 3 months i am writing Email attaching screenshot and video clip to support desk regarding same but every time i get disappointed when i get a standard reply telling me to follow some steps which i have done several times but didn't work… ### Analysis: categories: App Features, Customer Support, App Features, Customer Support, aspects: Auto Download, Responsiveness, Messaging, Helpfulness, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Problem with Auto Download And Customer Service, content: Facing problem with getting messages and auto downloading of media files.. , 1-Every-time when i am not using my phone for a while i don't receive any messages until and unless u don't open my app and then it start coming and takes about 15-30 sec to get all my messages…, 2- With this my media files do not get auto downloaded (i have already turned on auto download ) and i have to download it manually which is so much pain, , Its been 3 months i am writing Email attaching screenshot and video clip to support desk regarding same but every time i get disappointed when i get a standard reply telling me to follow some steps which i have done several times but didn't work… ### Analysis: categories: (App Features, Customer Support, App Features, Customer Support) aspects: (Auto Download, Responsiveness, Messaging, Helpfulness) sentiments: (Negative, Negative, Negative, Negative) )))

Duplicate photos

On my iPhone my WhatsApp is set to automatically save the photos I receive on Photos. For me this was working just fine, but a couple of days ago Photos started to save each photo twice. This means that now, if I receive one photo via WhatsApp and then I go to Photos, the same pic appears duplicated., I've been searching settings on my phone to try to fix this with no luck, I've been looking for it also through the internet but I cannot find the solution. I also tried turning off the "save in Photos" setting, then turning off my phone and then turning "save in Photos" back on but didn't work either., I'll appreciate any help you can give me., Thank you! 🔆

App

Save in Photos

Negative

App - Save in Photos - Negative

### USER: Duplicate photos: On my iPhone my WhatsApp is set to automatically save the photos I receive on Photos. For me this was working just fine, but a couple of days ago Photos started to save each photo twice. This means that now, if I receive one photo via WhatsApp and then I go to Photos, the same pic appears duplicated., I've been searching settings on my phone to try to fix this with no luck, I've been looking for it also through the internet but I cannot find the solution. I also tried turning off the "save in Photos" setting, then turning off my phone and then turning "save in Photos" back on but didn't work either., I'll appreciate any help you can give me., Thank you! 🔆 ### ASSISTANT: App - Save in Photos - Negative )))

### Review: title: Duplicate photos, content: On my iPhone my WhatsApp is set to automatically save the photos I receive on Photos. For me this was working just fine, but a couple of days ago Photos started to save each photo twice. This means that now, if I receive one photo via WhatsApp and then I go to Photos, the same pic appears duplicated., I've been searching settings on my phone to try to fix this with no luck, I've been looking for it also through the internet but I cannot find the solution. I also tried turning off the "save in Photos" setting, then turning off my phone and then turning "save in Photos" back on but didn't work either., I'll appreciate any help you can give me., Thank you! 🔆 ### Analysis: categories: App, aspects: Save in Photos, sentiments: Negative )))

### Review: title: Duplicate photos, content: On my iPhone my WhatsApp is set to automatically save the photos I receive on Photos. For me this was working just fine, but a couple of days ago Photos started to save each photo twice. This means that now, if I receive one photo via WhatsApp and then I go to Photos, the same pic appears duplicated., I've been searching settings on my phone to try to fix this with no luck, I've been looking for it also through the internet but I cannot find the solution. I also tried turning off the "save in Photos" setting, then turning off my phone and then turning "save in Photos" back on but didn't work either., I'll appreciate any help you can give me., Thank you! 🔆 ### Analysis: categories: (App) aspects: (Save in Photos) sentiments: (Negative) )))

Absolute Waste of a App

If I could give a 0 star rating I 100% would. , , I downloaded WhatsApp so i could talk to my parents while there were away on vacation across the world. I wake up this morning when trying to call them to a message saying “this account is not allowed to use WhatsApp” and after trying to log back in it won’t let me get past to entering my number page. I know for a fact I didn’t break any stupid guidelines either so the people behind this god awful app just randomly out of the blue decided to lock me out of my account. So if the people behind this app actually take a look at feedback (which clearly they don’t considering they have multiple complaints about this issue) I just want them to know they failed as a company and they should be ashamed and they should be focusing on either A: trying to fix this terrible app. Or B: just take it down from the AppStore so that they don’t waste anyone else’s time.

App/Platform, App/Platform

Account/Login, Quality/Bugs

Negative, Negative

App/Platform - Account/Login - Negative, App/Platform - Quality/Bugs - Negative

### USER: Absolute Waste of a App: If I could give a 0 star rating I 100% would. , , I downloaded WhatsApp so i could talk to my parents while there were away on vacation across the world. I wake up this morning when trying to call them to a message saying “this account is not allowed to use WhatsApp” and after trying to log back in it won’t let me get past to entering my number page. I know for a fact I didn’t break any stupid guidelines either so the people behind this god awful app just randomly out of the blue decided to lock me out of my account. So if the people behind this app actually take a look at feedback (which clearly they don’t considering they have multiple complaints about this issue) I just want them to know they failed as a company and they should be ashamed and they should be focusing on either A: trying to fix this terrible app. Or B: just take it down from the AppStore so that they don’t waste anyone else’s time. ### ASSISTANT: App/Platform - Account/Login - Negative, App/Platform - Quality/Bugs - Negative )))

### Review: title: Absolute Waste of a App, content: If I could give a 0 star rating I 100% would. , , I downloaded WhatsApp so i could talk to my parents while there were away on vacation across the world. I wake up this morning when trying to call them to a message saying “this account is not allowed to use WhatsApp” and after trying to log back in it won’t let me get past to entering my number page. I know for a fact I didn’t break any stupid guidelines either so the people behind this god awful app just randomly out of the blue decided to lock me out of my account. So if the people behind this app actually take a look at feedback (which clearly they don’t considering they have multiple complaints about this issue) I just want them to know they failed as a company and they should be ashamed and they should be focusing on either A: trying to fix this terrible app. Or B: just take it down from the AppStore so that they don’t waste anyone else’s time. ### Analysis: categories: App/Platform, App/Platform, aspects: Account/Login, Quality/Bugs, sentiments: Negative, Negative )))

### Review: title: Absolute Waste of a App, content: If I could give a 0 star rating I 100% would. , , I downloaded WhatsApp so i could talk to my parents while there were away on vacation across the world. I wake up this morning when trying to call them to a message saying “this account is not allowed to use WhatsApp” and after trying to log back in it won’t let me get past to entering my number page. I know for a fact I didn’t break any stupid guidelines either so the people behind this god awful app just randomly out of the blue decided to lock me out of my account. So if the people behind this app actually take a look at feedback (which clearly they don’t considering they have multiple complaints about this issue) I just want them to know they failed as a company and they should be ashamed and they should be focusing on either A: trying to fix this terrible app. Or B: just take it down from the AppStore so that they don’t waste anyone else’s time. ### Analysis: categories: (App/Platform, App/Platform) aspects: (Account/Login, Quality/Bugs) sentiments: (Negative, Negative) )))

App for Apple Watch please! 🙏🏻

WhatsApp is without a doubt the best social networking app I’ve ever used. And I’ve been using it for more years than I can count. Pretty much from the beginning. , And as times and technology have changed and advanced, so have the app’s features and capabilities. , , Now for the reason I had to take off a star:, Despite WhatsApp’s developments and advances it is still terribly behind in one area. And that is creating an app for Apple Watch users. Or at least a functional notification and response menu. So that when you receive a voice message from someone, you can actually listen to it without having to go to your phone. Which is the whole point of Apple Watch in the first place. And regarding the response options. It would be nice to be able to send more than one single emoji back, or to reply with a voice message, or at least proof/change your dictated message if there’s a mistake in it. , , Basically make an Apple Watch WhatsApp app!! Or improve existing interface for it

App

Features

Negative

App - Features - Negative

### USER: App for Apple Watch please! 🙏🏻: WhatsApp is without a doubt the best social networking app I’ve ever used. And I’ve been using it for more years than I can count. Pretty much from the beginning. , And as times and technology have changed and advanced, so have the app’s features and capabilities. , , Now for the reason I had to take off a star:, Despite WhatsApp’s developments and advances it is still terribly behind in one area. And that is creating an app for Apple Watch users. Or at least a functional notification and response menu. So that when you receive a voice message from someone, you can actually listen to it without having to go to your phone. Which is the whole point of Apple Watch in the first place. And regarding the response options. It would be nice to be able to send more than one single emoji back, or to reply with a voice message, or at least proof/change your dictated message if there’s a mistake in it. , , Basically make an Apple Watch WhatsApp app!! Or improve existing interface for it ### ASSISTANT: App - Features - Negative )))

### Review: title: App for Apple Watch please! 🙏🏻, content: WhatsApp is without a doubt the best social networking app I’ve ever used. And I’ve been using it for more years than I can count. Pretty much from the beginning. , And as times and technology have changed and advanced, so have the app’s features and capabilities. , , Now for the reason I had to take off a star:, Despite WhatsApp’s developments and advances it is still terribly behind in one area. And that is creating an app for Apple Watch users. Or at least a functional notification and response menu. So that when you receive a voice message from someone, you can actually listen to it without having to go to your phone. Which is the whole point of Apple Watch in the first place. And regarding the response options. It would be nice to be able to send more than one single emoji back, or to reply with a voice message, or at least proof/change your dictated message if there’s a mistake in it. , , Basically make an Apple Watch WhatsApp app!! Or improve existing interface for it ### Analysis: categories: App, aspects: Features, sentiments: Negative )))

### Review: title: App for Apple Watch please! 🙏🏻, content: WhatsApp is without a doubt the best social networking app I’ve ever used. And I’ve been using it for more years than I can count. Pretty much from the beginning. , And as times and technology have changed and advanced, so have the app’s features and capabilities. , , Now for the reason I had to take off a star:, Despite WhatsApp’s developments and advances it is still terribly behind in one area. And that is creating an app for Apple Watch users. Or at least a functional notification and response menu. So that when you receive a voice message from someone, you can actually listen to it without having to go to your phone. Which is the whole point of Apple Watch in the first place. And regarding the response options. It would be nice to be able to send more than one single emoji back, or to reply with a voice message, or at least proof/change your dictated message if there’s a mistake in it. , , Basically make an Apple Watch WhatsApp app!! Or improve existing interface for it ### Analysis: categories: (App) aspects: (Features) sentiments: (Negative) )))