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An amazing APP!

I travel a lot. Every country has a different rate per minute on a phone call. WhatsApp has allowed my family and I to maintain connected and communicate via WiFi. When adding to a phone plan, the app uses off of your data plan (as any app would) and allows video and audio calls to any other WhatsApp user. We love it and recommend it. My family and many friends are in Puerto Rico and I’m about to submit this review and call them on video for free... From Korea!!!! If you don’t have this app, you should!

Messaging, Messaging, Messaging

Voice and Video Calling, Connectivity, Free Usage

Positive, Positive, Positive

Messaging - Voice and Video Calling - Positive, Messaging - Connectivity - Positive, Messaging - Free Usage - Positive

### USER: An amazing APP!: I travel a lot. Every country has a different rate per minute on a phone call. WhatsApp has allowed my family and I to maintain connected and communicate via WiFi. When adding to a phone plan, the app uses off of your data plan (as any app would) and allows video and audio calls to any other WhatsApp user. We love it and recommend it. My family and many friends are in Puerto Rico and I’m about to submit this review and call them on video for free... From Korea!!!! If you don’t have this app, you should! ### ASSISTANT: Messaging - Voice and Video Calling - Positive, Messaging - Connectivity - Positive, Messaging - Free Usage - Positive )))

### Review: title: An amazing APP!, content: I travel a lot. Every country has a different rate per minute on a phone call. WhatsApp has allowed my family and I to maintain connected and communicate via WiFi. When adding to a phone plan, the app uses off of your data plan (as any app would) and allows video and audio calls to any other WhatsApp user. We love it and recommend it. My family and many friends are in Puerto Rico and I’m about to submit this review and call them on video for free... From Korea!!!! If you don’t have this app, you should! ### Analysis: categories: Messaging, Messaging, Messaging, aspects: Voice and Video Calling, Connectivity, Free Usage, sentiments: Positive, Positive, Positive )))

### Review: title: An amazing APP!, content: I travel a lot. Every country has a different rate per minute on a phone call. WhatsApp has allowed my family and I to maintain connected and communicate via WiFi. When adding to a phone plan, the app uses off of your data plan (as any app would) and allows video and audio calls to any other WhatsApp user. We love it and recommend it. My family and many friends are in Puerto Rico and I’m about to submit this review and call them on video for free... From Korea!!!! If you don’t have this app, you should! ### Analysis: categories: (Messaging, Messaging, Messaging) aspects: (Voice and Video Calling, Connectivity, Free Usage) sentiments: (Positive, Positive, Positive) )))

“Communication:” a strong power of relationship

WhatsApp, to me is highly respected and one the even the best among means communication applications. It has promoted lots of relationships among family/families, friends, associations and so on. It has promoted religious activities among people of the world. It has promoted business, social life and education as well. Time and space might not permit me to write much. In one of my books “Be Ye Doers Of The Word”. I made people to know power and importance of communication. Communication holds the world in unison. Hence, I commend WhatsApp as one of resourceful anchor that holds the world together in unison and harmony. God bless WhatsApp the more in Jesus name.

Communication

communication

positive

Communication - communication - positive

### USER: “Communication:” a strong power of relationship: WhatsApp, to me is highly respected and one the even the best among means communication applications. It has promoted lots of relationships among family/families, friends, associations and so on. It has promoted religious activities among people of the world. It has promoted business, social life and education as well. Time and space might not permit me to write much. In one of my books “Be Ye Doers Of The Word”. I made people to know power and importance of communication. Communication holds the world in unison. Hence, I commend WhatsApp as one of resourceful anchor that holds the world together in unison and harmony. God bless WhatsApp the more in Jesus name. ### ASSISTANT: Communication - communication - positive )))

### Review: title: “Communication:” a strong power of relationship, content: WhatsApp, to me is highly respected and one the even the best among means communication applications. It has promoted lots of relationships among family/families, friends, associations and so on. It has promoted religious activities among people of the world. It has promoted business, social life and education as well. Time and space might not permit me to write much. In one of my books “Be Ye Doers Of The Word”. I made people to know power and importance of communication. Communication holds the world in unison. Hence, I commend WhatsApp as one of resourceful anchor that holds the world together in unison and harmony. God bless WhatsApp the more in Jesus name. ### Analysis: categories: Communication, aspects: communication, sentiments: positive )))

### Review: title: “Communication:” a strong power of relationship, content: WhatsApp, to me is highly respected and one the even the best among means communication applications. It has promoted lots of relationships among family/families, friends, associations and so on. It has promoted religious activities among people of the world. It has promoted business, social life and education as well. Time and space might not permit me to write much. In one of my books “Be Ye Doers Of The Word”. I made people to know power and importance of communication. Communication holds the world in unison. Hence, I commend WhatsApp as one of resourceful anchor that holds the world together in unison and harmony. God bless WhatsApp the more in Jesus name. ### Analysis: categories: (Communication) aspects: (communication) sentiments: (positive) )))

Recent update feedback

Hello! I am not one to normally review apps, but this recent update is bothering me. I enjoy using WhatsApp and it has been very handy for me on a few fronts. But this latest update added “channels” to the “status” or now called “update” page. I have no problem with the channels, but having them both on the same page is causing clutter and confusion. I’d prefer if I want either status’s or channels to have specific pages for each instead of them being thrown together. Or at least give the option to clear channels off the status page if it is something that someone won’t be using. It just gets in the way.

Interface, Interface

Feature, Clutter

Negative, Negative

Interface - Feature - Negative, Interface - Clutter - Negative

### USER: Recent update feedback: Hello! I am not one to normally review apps, but this recent update is bothering me. I enjoy using WhatsApp and it has been very handy for me on a few fronts. But this latest update added “channels” to the “status” or now called “update” page. I have no problem with the channels, but having them both on the same page is causing clutter and confusion. I’d prefer if I want either status’s or channels to have specific pages for each instead of them being thrown together. Or at least give the option to clear channels off the status page if it is something that someone won’t be using. It just gets in the way. ### ASSISTANT: Interface - Feature - Negative, Interface - Clutter - Negative )))

### Review: title: Recent update feedback, content: Hello! I am not one to normally review apps, but this recent update is bothering me. I enjoy using WhatsApp and it has been very handy for me on a few fronts. But this latest update added “channels” to the “status” or now called “update” page. I have no problem with the channels, but having them both on the same page is causing clutter and confusion. I’d prefer if I want either status’s or channels to have specific pages for each instead of them being thrown together. Or at least give the option to clear channels off the status page if it is something that someone won’t be using. It just gets in the way. ### Analysis: categories: Interface, Interface, aspects: Feature, Clutter, sentiments: Negative, Negative )))

### Review: title: Recent update feedback, content: Hello! I am not one to normally review apps, but this recent update is bothering me. I enjoy using WhatsApp and it has been very handy for me on a few fronts. But this latest update added “channels” to the “status” or now called “update” page. I have no problem with the channels, but having them both on the same page is causing clutter and confusion. I’d prefer if I want either status’s or channels to have specific pages for each instead of them being thrown together. Or at least give the option to clear channels off the status page if it is something that someone won’t be using. It just gets in the way. ### Analysis: categories: (Interface, Interface) aspects: (Feature, Clutter) sentiments: (Negative, Negative) )))

Downloaded photos to my phone

Not sure who there thought it was a smart idea to automatically download all photos in a chat to my phone, even if I just scroll past them, but I find it to be very presumptuous and a huge invasion of privacy. I had to weed out dozens of unwanted photos from a phone I also use for work purposes. If I wanted to download a photo or photos, I would do it manually, like I do with any other app. What’s more, when I tried to figure out how to toggle it off, WhatsApp’s own instructions are wrong; it tells me to look for an option that doesn’t exist. Tempted to just dump this app rather than risk potential embarrassment; who knows if they’ll just turn this idiot feature back on or do something equally invasive when the app updates.

Privacy

Automatic Photo Download

Negative

Privacy - Automatic Photo Download - Negative

### USER: Downloaded photos to my phone: Not sure who there thought it was a smart idea to automatically download all photos in a chat to my phone, even if I just scroll past them, but I find it to be very presumptuous and a huge invasion of privacy. I had to weed out dozens of unwanted photos from a phone I also use for work purposes. If I wanted to download a photo or photos, I would do it manually, like I do with any other app. What’s more, when I tried to figure out how to toggle it off, WhatsApp’s own instructions are wrong; it tells me to look for an option that doesn’t exist. Tempted to just dump this app rather than risk potential embarrassment; who knows if they’ll just turn this idiot feature back on or do something equally invasive when the app updates. ### ASSISTANT: Privacy - Automatic Photo Download - Negative )))

### Review: title: Downloaded photos to my phone, content: Not sure who there thought it was a smart idea to automatically download all photos in a chat to my phone, even if I just scroll past them, but I find it to be very presumptuous and a huge invasion of privacy. I had to weed out dozens of unwanted photos from a phone I also use for work purposes. If I wanted to download a photo or photos, I would do it manually, like I do with any other app. What’s more, when I tried to figure out how to toggle it off, WhatsApp’s own instructions are wrong; it tells me to look for an option that doesn’t exist. Tempted to just dump this app rather than risk potential embarrassment; who knows if they’ll just turn this idiot feature back on or do something equally invasive when the app updates. ### Analysis: categories: Privacy, aspects: Automatic Photo Download, sentiments: Negative )))

### Review: title: Downloaded photos to my phone, content: Not sure who there thought it was a smart idea to automatically download all photos in a chat to my phone, even if I just scroll past them, but I find it to be very presumptuous and a huge invasion of privacy. I had to weed out dozens of unwanted photos from a phone I also use for work purposes. If I wanted to download a photo or photos, I would do it manually, like I do with any other app. What’s more, when I tried to figure out how to toggle it off, WhatsApp’s own instructions are wrong; it tells me to look for an option that doesn’t exist. Tempted to just dump this app rather than risk potential embarrassment; who knows if they’ll just turn this idiot feature back on or do something equally invasive when the app updates. ### Analysis: categories: (Privacy) aspects: (Automatic Photo Download) sentiments: (Negative) )))

Best messaging app!

The first time you have a chance at the first game is in a month and you can get the game on your own if you’re interested and I will be able get you the second one in the second game if you’re willing I would be interested if not I’ll give them your phone and I’ll get it on your way home if not then you have the opportunity for it if not then I’ll get the first two and the first game and the third and one in your other games that I can have it in your hand

App

Features

Positive

App - Features - Positive

### USER: Best messaging app!: The first time you have a chance at the first game is in a month and you can get the game on your own if you’re interested and I will be able get you the second one in the second game if you’re willing I would be interested if not I’ll give them your phone and I’ll get it on your way home if not then you have the opportunity for it if not then I’ll get the first two and the first game and the third and one in your other games that I can have it in your hand ### ASSISTANT: App - Features - Positive )))

### Review: title: Best messaging app!, content: The first time you have a chance at the first game is in a month and you can get the game on your own if you’re interested and I will be able get you the second one in the second game if you’re willing I would be interested if not I’ll give them your phone and I’ll get it on your way home if not then you have the opportunity for it if not then I’ll get the first two and the first game and the third and one in your other games that I can have it in your hand ### Analysis: categories: App, aspects: Features, sentiments: Positive )))

### Review: title: Best messaging app!, content: The first time you have a chance at the first game is in a month and you can get the game on your own if you’re interested and I will be able get you the second one in the second game if you’re willing I would be interested if not I’ll give them your phone and I’ll get it on your way home if not then you have the opportunity for it if not then I’ll get the first two and the first game and the third and one in your other games that I can have it in your hand ### Analysis: categories: (App) aspects: (Features) sentiments: (Positive) )))

Been good until Recently

App has been pretty good for me until about 2weeks ago I moved to America and my 8year old line was banned permanently, facebook app was also banned even after I changed my location to access marketplace. I have sent emails to support over 15times but all I get is automatic response that it will remained banned. I have never had a notice or suspension, never spam, never added contacts to groups without their notice, I don’t even post up to 30post a year on my status, only Bc I have sent in 5years is Happy new year. It’s insane to me that I don’t even get to notice that this is terms I have violated. Facebook does the exact same I submit a request to review, after 7days I get unban and i get apologies that everything is fine, In 24hrs without doing anything I get ban again till 7days again.

App

Functionality

Negative

App - Functionality - Negative

### USER: Been good until Recently: App has been pretty good for me until about 2weeks ago I moved to America and my 8year old line was banned permanently, facebook app was also banned even after I changed my location to access marketplace. I have sent emails to support over 15times but all I get is automatic response that it will remained banned. I have never had a notice or suspension, never spam, never added contacts to groups without their notice, I don’t even post up to 30post a year on my status, only Bc I have sent in 5years is Happy new year. It’s insane to me that I don’t even get to notice that this is terms I have violated. Facebook does the exact same I submit a request to review, after 7days I get unban and i get apologies that everything is fine, In 24hrs without doing anything I get ban again till 7days again. ### ASSISTANT: App - Functionality - Negative )))

### Review: title: Been good until Recently, content: App has been pretty good for me until about 2weeks ago I moved to America and my 8year old line was banned permanently, facebook app was also banned even after I changed my location to access marketplace. I have sent emails to support over 15times but all I get is automatic response that it will remained banned. I have never had a notice or suspension, never spam, never added contacts to groups without their notice, I don’t even post up to 30post a year on my status, only Bc I have sent in 5years is Happy new year. It’s insane to me that I don’t even get to notice that this is terms I have violated. Facebook does the exact same I submit a request to review, after 7days I get unban and i get apologies that everything is fine, In 24hrs without doing anything I get ban again till 7days again. ### Analysis: categories: App, aspects: Functionality, sentiments: Negative )))

### Review: title: Been good until Recently, content: App has been pretty good for me until about 2weeks ago I moved to America and my 8year old line was banned permanently, facebook app was also banned even after I changed my location to access marketplace. I have sent emails to support over 15times but all I get is automatic response that it will remained banned. I have never had a notice or suspension, never spam, never added contacts to groups without their notice, I don’t even post up to 30post a year on my status, only Bc I have sent in 5years is Happy new year. It’s insane to me that I don’t even get to notice that this is terms I have violated. Facebook does the exact same I submit a request to review, after 7days I get unban and i get apologies that everything is fine, In 24hrs without doing anything I get ban again till 7days again. ### Analysis: categories: (App) aspects: (Functionality) sentiments: (Negative) )))

I’ll give it 4 stars,

Once someone blocks you or you block them, they shouldn’t be able to unblock you and send you an annoying message, UNLESS they first send you an invitation to be friends again and if you do not wish too, then you should be able to press a deny button or accept button to be able to chat again! Many people want to block unblock as they wish and send you messages out the blue like nothing never happened! Can you please add this feature ?! ( The accept or deny button & the invite button to invite blocked/unblocked “friends”) similar to the Hangouts app... Thanks in Advance, Glenda 💕

Communication

Unblocking

Negative

Communication - Unblocking - Negative

### USER: I’ll give it 4 stars,: Once someone blocks you or you block them, they shouldn’t be able to unblock you and send you an annoying message, UNLESS they first send you an invitation to be friends again and if you do not wish too, then you should be able to press a deny button or accept button to be able to chat again! Many people want to block unblock as they wish and send you messages out the blue like nothing never happened! Can you please add this feature ?! ( The accept or deny button & the invite button to invite blocked/unblocked “friends”) similar to the Hangouts app... Thanks in Advance, Glenda 💕 ### ASSISTANT: Communication - Unblocking - Negative )))

### Review: title: I’ll give it 4 stars,, content: Once someone blocks you or you block them, they shouldn’t be able to unblock you and send you an annoying message, UNLESS they first send you an invitation to be friends again and if you do not wish too, then you should be able to press a deny button or accept button to be able to chat again! Many people want to block unblock as they wish and send you messages out the blue like nothing never happened! Can you please add this feature ?! ( The accept or deny button & the invite button to invite blocked/unblocked “friends”) similar to the Hangouts app... Thanks in Advance, Glenda 💕 ### Analysis: categories: Communication, aspects: Unblocking, sentiments: Negative )))

### Review: title: I’ll give it 4 stars,, content: Once someone blocks you or you block them, they shouldn’t be able to unblock you and send you an annoying message, UNLESS they first send you an invitation to be friends again and if you do not wish too, then you should be able to press a deny button or accept button to be able to chat again! Many people want to block unblock as they wish and send you messages out the blue like nothing never happened! Can you please add this feature ?! ( The accept or deny button & the invite button to invite blocked/unblocked “friends”) similar to the Hangouts app... Thanks in Advance, Glenda 💕 ### Analysis: categories: (Communication) aspects: (Unblocking) sentiments: (Negative) )))

TRASH

I downloaded the app since I was leaving the US to travel in Europe. I had the app for about a week when my account got banned. I attempted to dispute but they continued to ban my account. I have used several other messaging apps with no problems. I have never been banned before so this is surprising since I was just messaging family and friends to keep in touch while traveling abroad since I cannot use my AT&T data to avoid over priced charges. It’s also wild knowing all the drug dealers that use the app that my account would get banned. lol. So far whatsapp has been TRASH! Idk, maybe download the app months before leaving the country to avoid an unnecessary interruptions? Not sure. Of course this app does NOT have a customer service number and only refers you to email or to read terms of condition but it never states the reason for banning my account?! They can just look at my messages and realize it’s normal text. But meh. So far TRASH for me.

App

Customer Support

Negative

App - Customer Support - Negative

### USER: TRASH: I downloaded the app since I was leaving the US to travel in Europe. I had the app for about a week when my account got banned. I attempted to dispute but they continued to ban my account. I have used several other messaging apps with no problems. I have never been banned before so this is surprising since I was just messaging family and friends to keep in touch while traveling abroad since I cannot use my AT&T data to avoid over priced charges. It’s also wild knowing all the drug dealers that use the app that my account would get banned. lol. So far whatsapp has been TRASH! Idk, maybe download the app months before leaving the country to avoid an unnecessary interruptions? Not sure. Of course this app does NOT have a customer service number and only refers you to email or to read terms of condition but it never states the reason for banning my account?! They can just look at my messages and realize it’s normal text. But meh. So far TRASH for me. ### ASSISTANT: App - Customer Support - Negative )))

### Review: title: TRASH, content: I downloaded the app since I was leaving the US to travel in Europe. I had the app for about a week when my account got banned. I attempted to dispute but they continued to ban my account. I have used several other messaging apps with no problems. I have never been banned before so this is surprising since I was just messaging family and friends to keep in touch while traveling abroad since I cannot use my AT&T data to avoid over priced charges. It’s also wild knowing all the drug dealers that use the app that my account would get banned. lol. So far whatsapp has been TRASH! Idk, maybe download the app months before leaving the country to avoid an unnecessary interruptions? Not sure. Of course this app does NOT have a customer service number and only refers you to email or to read terms of condition but it never states the reason for banning my account?! They can just look at my messages and realize it’s normal text. But meh. So far TRASH for me. ### Analysis: categories: App, aspects: Customer Support, sentiments: Negative )))

### Review: title: TRASH, content: I downloaded the app since I was leaving the US to travel in Europe. I had the app for about a week when my account got banned. I attempted to dispute but they continued to ban my account. I have used several other messaging apps with no problems. I have never been banned before so this is surprising since I was just messaging family and friends to keep in touch while traveling abroad since I cannot use my AT&T data to avoid over priced charges. It’s also wild knowing all the drug dealers that use the app that my account would get banned. lol. So far whatsapp has been TRASH! Idk, maybe download the app months before leaving the country to avoid an unnecessary interruptions? Not sure. Of course this app does NOT have a customer service number and only refers you to email or to read terms of condition but it never states the reason for banning my account?! They can just look at my messages and realize it’s normal text. But meh. So far TRASH for me. ### Analysis: categories: (App) aspects: (Customer Support) sentiments: (Negative) )))

I like the privacy but….

The app itself is very simple and reliable. I just wish it can be more customizable like Messenger. I miss all the fun features of Messenger like setting up themes, filters, games, watching videos together, etc. but due to privacy concerns I recently switched over to WhatsApp. The video call quality and reception is not as great as Messenger also. I was expecting a lot more from WhatsApp since this app has been around for more than a decade. I’m pretty surprised and disappointed of how lacking this app is compared to Messenger! I’m very tempted to switch back to Messenger because of these reasons…

**Privacy**, **Customization**, **Video Call**

Privacy, Features, Quality

Positive, Negative, Negative

**Privacy** - Privacy - Positive, **Customization** - Features - Negative, **Video Call** - Quality - Negative

### USER: I like the privacy but….: The app itself is very simple and reliable. I just wish it can be more customizable like Messenger. I miss all the fun features of Messenger like setting up themes, filters, games, watching videos together, etc. but due to privacy concerns I recently switched over to WhatsApp. The video call quality and reception is not as great as Messenger also. I was expecting a lot more from WhatsApp since this app has been around for more than a decade. I’m pretty surprised and disappointed of how lacking this app is compared to Messenger! I’m very tempted to switch back to Messenger because of these reasons… ### ASSISTANT: **Privacy** - Privacy - Positive, **Customization** - Features - Negative, **Video Call** - Quality - Negative )))

### Review: title: I like the privacy but…., content: The app itself is very simple and reliable. I just wish it can be more customizable like Messenger. I miss all the fun features of Messenger like setting up themes, filters, games, watching videos together, etc. but due to privacy concerns I recently switched over to WhatsApp. The video call quality and reception is not as great as Messenger also. I was expecting a lot more from WhatsApp since this app has been around for more than a decade. I’m pretty surprised and disappointed of how lacking this app is compared to Messenger! I’m very tempted to switch back to Messenger because of these reasons… ### Analysis: categories: **Privacy**, **Customization**, **Video Call**, aspects: Privacy, Features, Quality, sentiments: Positive, Negative, Negative )))

### Review: title: I like the privacy but…., content: The app itself is very simple and reliable. I just wish it can be more customizable like Messenger. I miss all the fun features of Messenger like setting up themes, filters, games, watching videos together, etc. but due to privacy concerns I recently switched over to WhatsApp. The video call quality and reception is not as great as Messenger also. I was expecting a lot more from WhatsApp since this app has been around for more than a decade. I’m pretty surprised and disappointed of how lacking this app is compared to Messenger! I’m very tempted to switch back to Messenger because of these reasons… ### Analysis: categories: (**Privacy**, **Customization**, **Video Call**) aspects: (Privacy, Features, Quality) sentiments: (Positive, Negative, Negative) )))

Wish I could lock the record button easier

First I’d like to say I love this app. Best app out there for communicating with family friends and friends on the other side of the world., Now the downside. Being a voiceover user on Apple, I wish there was an easy way to lock the record button. Sometimes holding your thumb there after a long time becomes a problem and you relax your finger or flex it or something, and then there goes your message that you haven’t completed yet., If there was some sort of magic That a voiceover user could do like a two finger double tap on the screen that might be a solution. I’m not sure. Wish we could resolve this issue. Otherwise again this app is fantastic.

App, App, App

Functionality, Ease of Use, Overall

Negative, Negative, Positive

App - Functionality - Negative, App - Ease of Use - Negative, App - Overall - Positive

### USER: Wish I could lock the record button easier: First I’d like to say I love this app. Best app out there for communicating with family friends and friends on the other side of the world., Now the downside. Being a voiceover user on Apple, I wish there was an easy way to lock the record button. Sometimes holding your thumb there after a long time becomes a problem and you relax your finger or flex it or something, and then there goes your message that you haven’t completed yet., If there was some sort of magic That a voiceover user could do like a two finger double tap on the screen that might be a solution. I’m not sure. Wish we could resolve this issue. Otherwise again this app is fantastic. ### ASSISTANT: App - Functionality - Negative, App - Ease of Use - Negative, App - Overall - Positive )))

### Review: title: Wish I could lock the record button easier, content: First I’d like to say I love this app. Best app out there for communicating with family friends and friends on the other side of the world., Now the downside. Being a voiceover user on Apple, I wish there was an easy way to lock the record button. Sometimes holding your thumb there after a long time becomes a problem and you relax your finger or flex it or something, and then there goes your message that you haven’t completed yet., If there was some sort of magic That a voiceover user could do like a two finger double tap on the screen that might be a solution. I’m not sure. Wish we could resolve this issue. Otherwise again this app is fantastic. ### Analysis: categories: App, App, App, aspects: Functionality, Ease of Use, Overall, sentiments: Negative, Negative, Positive )))

### Review: title: Wish I could lock the record button easier, content: First I’d like to say I love this app. Best app out there for communicating with family friends and friends on the other side of the world., Now the downside. Being a voiceover user on Apple, I wish there was an easy way to lock the record button. Sometimes holding your thumb there after a long time becomes a problem and you relax your finger or flex it or something, and then there goes your message that you haven’t completed yet., If there was some sort of magic That a voiceover user could do like a two finger double tap on the screen that might be a solution. I’m not sure. Wish we could resolve this issue. Otherwise again this app is fantastic. ### Analysis: categories: (App, App, App) aspects: (Functionality, Ease of Use, Overall) sentiments: (Negative, Negative, Positive) )))

WhatsApp crashes no matter what

My latest WhatsApp version on iPhone 13 Pro stopped working all of a sudden last night. After following all troubleshooting steps recommended by Apple team I figured out that only WhatsApp application is not functioning but rest all applications on my phone are working as expected., , Irrespective of offload/reinstall, delete and fresh install WhatsApp keeps crashing. Strange thing is that after deleting and reinstalling the WhatsApp in iPhone storage settings WhatsApp shows 22GB memory consumption which means good and bad. Delete operation didn’t really erase data and docs but bad thing is that it doesn’t allow WhatsApp to function when it gets reinstalled. , , Most disappointing thing in this situation is that WhatsApp support team’s lack of intent to address this issue for their loyal customer. They don’t even attempt to understand and triage the issue but just prescribe a next step saying that it is iOS issue and I need to reconfigure my iPhone as a brand new device and ready to afford to lose all my other apps, data, etc. in this process., , I am expecting some one from WhatsApp support team to look into this review and address this genuine issue further.

Functionality, Responsiveness

Stability, Support

negative, negative

Functionality - Stability - negative, Responsiveness - Support - negative

### USER: WhatsApp crashes no matter what: My latest WhatsApp version on iPhone 13 Pro stopped working all of a sudden last night. After following all troubleshooting steps recommended by Apple team I figured out that only WhatsApp application is not functioning but rest all applications on my phone are working as expected., , Irrespective of offload/reinstall, delete and fresh install WhatsApp keeps crashing. Strange thing is that after deleting and reinstalling the WhatsApp in iPhone storage settings WhatsApp shows 22GB memory consumption which means good and bad. Delete operation didn’t really erase data and docs but bad thing is that it doesn’t allow WhatsApp to function when it gets reinstalled. , , Most disappointing thing in this situation is that WhatsApp support team’s lack of intent to address this issue for their loyal customer. They don’t even attempt to understand and triage the issue but just prescribe a next step saying that it is iOS issue and I need to reconfigure my iPhone as a brand new device and ready to afford to lose all my other apps, data, etc. in this process., , I am expecting some one from WhatsApp support team to look into this review and address this genuine issue further. ### ASSISTANT: Functionality - Stability - negative, Responsiveness - Support - negative )))

### Review: title: WhatsApp crashes no matter what, content: My latest WhatsApp version on iPhone 13 Pro stopped working all of a sudden last night. After following all troubleshooting steps recommended by Apple team I figured out that only WhatsApp application is not functioning but rest all applications on my phone are working as expected., , Irrespective of offload/reinstall, delete and fresh install WhatsApp keeps crashing. Strange thing is that after deleting and reinstalling the WhatsApp in iPhone storage settings WhatsApp shows 22GB memory consumption which means good and bad. Delete operation didn’t really erase data and docs but bad thing is that it doesn’t allow WhatsApp to function when it gets reinstalled. , , Most disappointing thing in this situation is that WhatsApp support team’s lack of intent to address this issue for their loyal customer. They don’t even attempt to understand and triage the issue but just prescribe a next step saying that it is iOS issue and I need to reconfigure my iPhone as a brand new device and ready to afford to lose all my other apps, data, etc. in this process., , I am expecting some one from WhatsApp support team to look into this review and address this genuine issue further. ### Analysis: categories: Functionality, Responsiveness, aspects: Stability, Support, sentiments: negative, negative )))

### Review: title: WhatsApp crashes no matter what, content: My latest WhatsApp version on iPhone 13 Pro stopped working all of a sudden last night. After following all troubleshooting steps recommended by Apple team I figured out that only WhatsApp application is not functioning but rest all applications on my phone are working as expected., , Irrespective of offload/reinstall, delete and fresh install WhatsApp keeps crashing. Strange thing is that after deleting and reinstalling the WhatsApp in iPhone storage settings WhatsApp shows 22GB memory consumption which means good and bad. Delete operation didn’t really erase data and docs but bad thing is that it doesn’t allow WhatsApp to function when it gets reinstalled. , , Most disappointing thing in this situation is that WhatsApp support team’s lack of intent to address this issue for their loyal customer. They don’t even attempt to understand and triage the issue but just prescribe a next step saying that it is iOS issue and I need to reconfigure my iPhone as a brand new device and ready to afford to lose all my other apps, data, etc. in this process., , I am expecting some one from WhatsApp support team to look into this review and address this genuine issue further. ### Analysis: categories: (Functionality, Responsiveness) aspects: (Stability, Support) sentiments: (negative, negative) )))

Bad chat backup system

I’ve been using WhatsApp for a number of years now, lately I’ve been having a lot of issues with chat backups, I have them set to backup weekly, but I find myself having to go back in and press the backup now button because it tells me that a connection error occurred and it couldn’t do the backup, now I’ve lost everything, all my chats, pictures, everything all because the stupid backup wouldn’t load fully, it got stuck at around 36mb out of 900, now I know it’s a lot of data but I haven’t had a problem before with large amounts of data backups, I gave it about two or three days to sort itself out, well it didn’t, I had to erase and redownload the app and when I signed back it, it said that I didn’t have any backups, and now I’ve lost everything I had, I am very upset and will consider a different app if this isn’t fixed

App

Chat Backup

Negative

App - Chat Backup - Negative

### USER: Bad chat backup system: I’ve been using WhatsApp for a number of years now, lately I’ve been having a lot of issues with chat backups, I have them set to backup weekly, but I find myself having to go back in and press the backup now button because it tells me that a connection error occurred and it couldn’t do the backup, now I’ve lost everything, all my chats, pictures, everything all because the stupid backup wouldn’t load fully, it got stuck at around 36mb out of 900, now I know it’s a lot of data but I haven’t had a problem before with large amounts of data backups, I gave it about two or three days to sort itself out, well it didn’t, I had to erase and redownload the app and when I signed back it, it said that I didn’t have any backups, and now I’ve lost everything I had, I am very upset and will consider a different app if this isn’t fixed ### ASSISTANT: App - Chat Backup - Negative )))

### Review: title: Bad chat backup system, content: I’ve been using WhatsApp for a number of years now, lately I’ve been having a lot of issues with chat backups, I have them set to backup weekly, but I find myself having to go back in and press the backup now button because it tells me that a connection error occurred and it couldn’t do the backup, now I’ve lost everything, all my chats, pictures, everything all because the stupid backup wouldn’t load fully, it got stuck at around 36mb out of 900, now I know it’s a lot of data but I haven’t had a problem before with large amounts of data backups, I gave it about two or three days to sort itself out, well it didn’t, I had to erase and redownload the app and when I signed back it, it said that I didn’t have any backups, and now I’ve lost everything I had, I am very upset and will consider a different app if this isn’t fixed ### Analysis: categories: App, aspects: Chat Backup, sentiments: Negative )))

### Review: title: Bad chat backup system, content: I’ve been using WhatsApp for a number of years now, lately I’ve been having a lot of issues with chat backups, I have them set to backup weekly, but I find myself having to go back in and press the backup now button because it tells me that a connection error occurred and it couldn’t do the backup, now I’ve lost everything, all my chats, pictures, everything all because the stupid backup wouldn’t load fully, it got stuck at around 36mb out of 900, now I know it’s a lot of data but I haven’t had a problem before with large amounts of data backups, I gave it about two or three days to sort itself out, well it didn’t, I had to erase and redownload the app and when I signed back it, it said that I didn’t have any backups, and now I’ve lost everything I had, I am very upset and will consider a different app if this isn’t fixed ### Analysis: categories: (App) aspects: (Chat Backup) sentiments: (Negative) )))

Cash app

I’ve been using this app for a couple months. All was good until I was refunded from my friend. The app said the refund hit my account on Thursday, it was Sunday. So I waited and the money never hit my account. I contacted customer service several times about this issue and received no reply. I got a reply when I emailed them saying there was something wrong with my account, but when I emailed back saying it was about the refund I never got a reply. I tried sending the web receipt and still haven’t gotten a reply. This is ridiculous it’s been a over a week.

Customer Service

Responsiveness

Negative

Customer Service - Responsiveness - Negative

### USER: Cash app: I’ve been using this app for a couple months. All was good until I was refunded from my friend. The app said the refund hit my account on Thursday, it was Sunday. So I waited and the money never hit my account. I contacted customer service several times about this issue and received no reply. I got a reply when I emailed them saying there was something wrong with my account, but when I emailed back saying it was about the refund I never got a reply. I tried sending the web receipt and still haven’t gotten a reply. This is ridiculous it’s been a over a week. ### ASSISTANT: Customer Service - Responsiveness - Negative )))

### Review: title: Cash app, content: I’ve been using this app for a couple months. All was good until I was refunded from my friend. The app said the refund hit my account on Thursday, it was Sunday. So I waited and the money never hit my account. I contacted customer service several times about this issue and received no reply. I got a reply when I emailed them saying there was something wrong with my account, but when I emailed back saying it was about the refund I never got a reply. I tried sending the web receipt and still haven’t gotten a reply. This is ridiculous it’s been a over a week. ### Analysis: categories: Customer Service, aspects: Responsiveness, sentiments: Negative )))

### Review: title: Cash app, content: I’ve been using this app for a couple months. All was good until I was refunded from my friend. The app said the refund hit my account on Thursday, it was Sunday. So I waited and the money never hit my account. I contacted customer service several times about this issue and received no reply. I got a reply when I emailed them saying there was something wrong with my account, but when I emailed back saying it was about the refund I never got a reply. I tried sending the web receipt and still haven’t gotten a reply. This is ridiculous it’s been a over a week. ### Analysis: categories: (Customer Service) aspects: (Responsiveness) sentiments: (Negative) )))

Great Avenue for Communicating

Due to relocation outside of the US, this app has been my “go to” and main source of communicating with family and friends. I have tried other apps similar such as Skype, however his app by far is the best in regards to quality and reliability. I rarely have issues with calls and video chats dropping and the messaging is superb. The picture quality while using video is very clear and although my family and I are thousands of miles away, with the use of this app we are still able to feel a sense of home. If you’re considering this app, I say give it a try, just make sure the ppl who you are trying to stay in contact with have the app as well and you’re good to go!

Communication, Communication, Communication, Communication

Call quality, Video quality, Messaging quality, Reliability

positive, positive, positive, positive

Communication - Call quality - positive, Communication - Video quality - positive, Communication - Messaging quality - positive, Communication - Reliability - positive

### USER: Great Avenue for Communicating: Due to relocation outside of the US, this app has been my “go to” and main source of communicating with family and friends. I have tried other apps similar such as Skype, however his app by far is the best in regards to quality and reliability. I rarely have issues with calls and video chats dropping and the messaging is superb. The picture quality while using video is very clear and although my family and I are thousands of miles away, with the use of this app we are still able to feel a sense of home. If you’re considering this app, I say give it a try, just make sure the ppl who you are trying to stay in contact with have the app as well and you’re good to go! ### ASSISTANT: Communication - Call quality - positive, Communication - Video quality - positive, Communication - Messaging quality - positive, Communication - Reliability - positive )))

### Review: title: Great Avenue for Communicating, content: Due to relocation outside of the US, this app has been my “go to” and main source of communicating with family and friends. I have tried other apps similar such as Skype, however his app by far is the best in regards to quality and reliability. I rarely have issues with calls and video chats dropping and the messaging is superb. The picture quality while using video is very clear and although my family and I are thousands of miles away, with the use of this app we are still able to feel a sense of home. If you’re considering this app, I say give it a try, just make sure the ppl who you are trying to stay in contact with have the app as well and you’re good to go! ### Analysis: categories: Communication, Communication, Communication, Communication, aspects: Call quality, Video quality, Messaging quality, Reliability, sentiments: positive, positive, positive, positive )))

### Review: title: Great Avenue for Communicating, content: Due to relocation outside of the US, this app has been my “go to” and main source of communicating with family and friends. I have tried other apps similar such as Skype, however his app by far is the best in regards to quality and reliability. I rarely have issues with calls and video chats dropping and the messaging is superb. The picture quality while using video is very clear and although my family and I are thousands of miles away, with the use of this app we are still able to feel a sense of home. If you’re considering this app, I say give it a try, just make sure the ppl who you are trying to stay in contact with have the app as well and you’re good to go! ### Analysis: categories: (Communication, Communication, Communication, Communication) aspects: (Call quality, Video quality, Messaging quality, Reliability) sentiments: (positive, positive, positive, positive) )))

Love Everything except...

WhatsApp is an amazing chatting app that conveniently connects you to a broad chat base of your family & loved ones, friends and acquaintances alike at a quick setup without having to generate unique ways to connect with each other. It has a plethora of other cool features like ability to make voice and video calls etc. and now even make payments to each other for a dinner you shared but did not pay for... BUT all this power without the possibility to lock the app or have a password access is a waste of opportunity to complete the offering by WhatsApp. I really feel THEY ARE RATHER LATE. PASSWORD PROTECT OPTION at starting the app window IS MISSING AND should have been there like yesterday ... it’s a simple feature addition but gives many people the safety they want to protect their communication and today communication is everything!

Security

Password

Negative

Security - Password - Negative

### USER: Love Everything except...: WhatsApp is an amazing chatting app that conveniently connects you to a broad chat base of your family & loved ones, friends and acquaintances alike at a quick setup without having to generate unique ways to connect with each other. It has a plethora of other cool features like ability to make voice and video calls etc. and now even make payments to each other for a dinner you shared but did not pay for... BUT all this power without the possibility to lock the app or have a password access is a waste of opportunity to complete the offering by WhatsApp. I really feel THEY ARE RATHER LATE. PASSWORD PROTECT OPTION at starting the app window IS MISSING AND should have been there like yesterday ... it’s a simple feature addition but gives many people the safety they want to protect their communication and today communication is everything! ### ASSISTANT: Security - Password - Negative )))

### Review: title: Love Everything except..., content: WhatsApp is an amazing chatting app that conveniently connects you to a broad chat base of your family & loved ones, friends and acquaintances alike at a quick setup without having to generate unique ways to connect with each other. It has a plethora of other cool features like ability to make voice and video calls etc. and now even make payments to each other for a dinner you shared but did not pay for... BUT all this power without the possibility to lock the app or have a password access is a waste of opportunity to complete the offering by WhatsApp. I really feel THEY ARE RATHER LATE. PASSWORD PROTECT OPTION at starting the app window IS MISSING AND should have been there like yesterday ... it’s a simple feature addition but gives many people the safety they want to protect their communication and today communication is everything! ### Analysis: categories: Security, aspects: Password, sentiments: Negative )))

### Review: title: Love Everything except..., content: WhatsApp is an amazing chatting app that conveniently connects you to a broad chat base of your family & loved ones, friends and acquaintances alike at a quick setup without having to generate unique ways to connect with each other. It has a plethora of other cool features like ability to make voice and video calls etc. and now even make payments to each other for a dinner you shared but did not pay for... BUT all this power without the possibility to lock the app or have a password access is a waste of opportunity to complete the offering by WhatsApp. I really feel THEY ARE RATHER LATE. PASSWORD PROTECT OPTION at starting the app window IS MISSING AND should have been there like yesterday ... it’s a simple feature addition but gives many people the safety they want to protect their communication and today communication is everything! ### Analysis: categories: (Security) aspects: (Password) sentiments: (Negative) )))

Can’t delete group videos

One of out team members sent a video by accident to a WhatsApp group and there was no way she could delete for all after sent. The video was not authorized by some of the people in it. WhatsApp automatically places it in all group members phone pictures. , There should be an amount of time before the video or picture is saved in people’s phones to give the sender a chance to confirm. As the administrator of the group, i removed everyone from the group, removed myself and deleted the group overall but even after doing so, everyone could still see the video., Whatsapp, is there a solution to this dilema?

App Feature

Group Video Deletion

Negative

App Feature - Group Video Deletion - Negative

### USER: Can’t delete group videos: One of out team members sent a video by accident to a WhatsApp group and there was no way she could delete for all after sent. The video was not authorized by some of the people in it. WhatsApp automatically places it in all group members phone pictures. , There should be an amount of time before the video or picture is saved in people’s phones to give the sender a chance to confirm. As the administrator of the group, i removed everyone from the group, removed myself and deleted the group overall but even after doing so, everyone could still see the video., Whatsapp, is there a solution to this dilema? ### ASSISTANT: App Feature - Group Video Deletion - Negative )))

### Review: title: Can’t delete group videos, content: One of out team members sent a video by accident to a WhatsApp group and there was no way she could delete for all after sent. The video was not authorized by some of the people in it. WhatsApp automatically places it in all group members phone pictures. , There should be an amount of time before the video or picture is saved in people’s phones to give the sender a chance to confirm. As the administrator of the group, i removed everyone from the group, removed myself and deleted the group overall but even after doing so, everyone could still see the video., Whatsapp, is there a solution to this dilema? ### Analysis: categories: App Feature, aspects: Group Video Deletion, sentiments: Negative )))

### Review: title: Can’t delete group videos, content: One of out team members sent a video by accident to a WhatsApp group and there was no way she could delete for all after sent. The video was not authorized by some of the people in it. WhatsApp automatically places it in all group members phone pictures. , There should be an amount of time before the video or picture is saved in people’s phones to give the sender a chance to confirm. As the administrator of the group, i removed everyone from the group, removed myself and deleted the group overall but even after doing so, everyone could still see the video., Whatsapp, is there a solution to this dilema? ### Analysis: categories: (App Feature) aspects: (Group Video Deletion) sentiments: (Negative) )))

THANKS FOR A GREAT SERVICE

It is such a joy to have a service that is not all about the money- and can give something away that is free. You truly are a joy to the many thousands who use your service., Some hiccups - calls are sometimes dropped, but a big problem is when you are finished on a call and want to make another - it says you cannot make a back to back call - and that message can remain on all day - when in fact no calls were made. I would like to understand what that means, can you enlighten me ? THANK YOU FIR HELPING THE PUBLIC SAVE MONEY!!!!!

Functionality, Functionality, Pricing

Calling, General, General

Negative, Positive, Positive

Functionality - Calling - Negative, Functionality - General - Positive, Pricing - General - Positive

### USER: THANKS FOR A GREAT SERVICE: It is such a joy to have a service that is not all about the money- and can give something away that is free. You truly are a joy to the many thousands who use your service., Some hiccups - calls are sometimes dropped, but a big problem is when you are finished on a call and want to make another - it says you cannot make a back to back call - and that message can remain on all day - when in fact no calls were made. I would like to understand what that means, can you enlighten me ? THANK YOU FIR HELPING THE PUBLIC SAVE MONEY!!!!! ### ASSISTANT: Functionality - Calling - Negative, Functionality - General - Positive, Pricing - General - Positive )))

### Review: title: THANKS FOR A GREAT SERVICE, content: It is such a joy to have a service that is not all about the money- and can give something away that is free. You truly are a joy to the many thousands who use your service., Some hiccups - calls are sometimes dropped, but a big problem is when you are finished on a call and want to make another - it says you cannot make a back to back call - and that message can remain on all day - when in fact no calls were made. I would like to understand what that means, can you enlighten me ? THANK YOU FIR HELPING THE PUBLIC SAVE MONEY!!!!! ### Analysis: categories: Functionality, Functionality, Pricing, aspects: Calling, General, General, sentiments: Negative, Positive, Positive )))

### Review: title: THANKS FOR A GREAT SERVICE, content: It is such a joy to have a service that is not all about the money- and can give something away that is free. You truly are a joy to the many thousands who use your service., Some hiccups - calls are sometimes dropped, but a big problem is when you are finished on a call and want to make another - it says you cannot make a back to back call - and that message can remain on all day - when in fact no calls were made. I would like to understand what that means, can you enlighten me ? THANK YOU FIR HELPING THE PUBLIC SAVE MONEY!!!!! ### Analysis: categories: (Functionality, Functionality, Pricing) aspects: (Calling, General, General) sentiments: (Negative, Positive, Positive) )))

Chat History Download

I never had an issue with my WhatsApp app but for the first time having a huge issue. I have deleted the app about 5 to 6 times and every time I do it I set everything up as normal but when says to restore it will go up to 99% then boots me out and I get a message sorry wasn’t able to restore your chat history and to delete it the app and re install it. I can get as far viewing my chats I can be in the middle of writing to someone and I will get booted out. When I go back in my WhatsApp I get a message to restore my chat history and this will go in circles can someone help me solve my problem.

App Feature

Chat History Download

Negative

App Feature - Chat History Download - Negative

### USER: Chat History Download: I never had an issue with my WhatsApp app but for the first time having a huge issue. I have deleted the app about 5 to 6 times and every time I do it I set everything up as normal but when says to restore it will go up to 99% then boots me out and I get a message sorry wasn’t able to restore your chat history and to delete it the app and re install it. I can get as far viewing my chats I can be in the middle of writing to someone and I will get booted out. When I go back in my WhatsApp I get a message to restore my chat history and this will go in circles can someone help me solve my problem. ### ASSISTANT: App Feature - Chat History Download - Negative )))

### Review: title: Chat History Download, content: I never had an issue with my WhatsApp app but for the first time having a huge issue. I have deleted the app about 5 to 6 times and every time I do it I set everything up as normal but when says to restore it will go up to 99% then boots me out and I get a message sorry wasn’t able to restore your chat history and to delete it the app and re install it. I can get as far viewing my chats I can be in the middle of writing to someone and I will get booted out. When I go back in my WhatsApp I get a message to restore my chat history and this will go in circles can someone help me solve my problem. ### Analysis: categories: App Feature, aspects: Chat History Download, sentiments: Negative )))

### Review: title: Chat History Download, content: I never had an issue with my WhatsApp app but for the first time having a huge issue. I have deleted the app about 5 to 6 times and every time I do it I set everything up as normal but when says to restore it will go up to 99% then boots me out and I get a message sorry wasn’t able to restore your chat history and to delete it the app and re install it. I can get as far viewing my chats I can be in the middle of writing to someone and I will get booted out. When I go back in my WhatsApp I get a message to restore my chat history and this will go in circles can someone help me solve my problem. ### Analysis: categories: (App Feature) aspects: (Chat History Download) sentiments: (Negative) )))

Bad update

I came here to express how stupid the recent update has turned out to be . From the status side ( there is no longer a search button there ) there was a function where statue can be viewed even without actually viewing them directly , but now it no longer there .. it's better you and your team revert everything to how it was before . It's gradually becoming a useless app by the day . And you'll loose your users here in Nigeria if another app surface out with easier function cause WhatsApp has turned out stressful and difficult to use . How do you expect users to scroll through the status update just to look for a particular contact ( what if I have up to 300 contact on my phone ?) It's annoying

App Functionality

Status Feature

Negative

App Functionality - Status Feature - Negative

### USER: Bad update: I came here to express how stupid the recent update has turned out to be . From the status side ( there is no longer a search button there ) there was a function where statue can be viewed even without actually viewing them directly , but now it no longer there .. it's better you and your team revert everything to how it was before . It's gradually becoming a useless app by the day . And you'll loose your users here in Nigeria if another app surface out with easier function cause WhatsApp has turned out stressful and difficult to use . How do you expect users to scroll through the status update just to look for a particular contact ( what if I have up to 300 contact on my phone ?) It's annoying ### ASSISTANT: App Functionality - Status Feature - Negative )))

### Review: title: Bad update, content: I came here to express how stupid the recent update has turned out to be . From the status side ( there is no longer a search button there ) there was a function where statue can be viewed even without actually viewing them directly , but now it no longer there .. it's better you and your team revert everything to how it was before . It's gradually becoming a useless app by the day . And you'll loose your users here in Nigeria if another app surface out with easier function cause WhatsApp has turned out stressful and difficult to use . How do you expect users to scroll through the status update just to look for a particular contact ( what if I have up to 300 contact on my phone ?) It's annoying ### Analysis: categories: App Functionality, aspects: Status Feature, sentiments: Negative )))

### Review: title: Bad update, content: I came here to express how stupid the recent update has turned out to be . From the status side ( there is no longer a search button there ) there was a function where statue can be viewed even without actually viewing them directly , but now it no longer there .. it's better you and your team revert everything to how it was before . It's gradually becoming a useless app by the day . And you'll loose your users here in Nigeria if another app surface out with easier function cause WhatsApp has turned out stressful and difficult to use . How do you expect users to scroll through the status update just to look for a particular contact ( what if I have up to 300 contact on my phone ?) It's annoying ### Analysis: categories: (App Functionality) aspects: (Status Feature) sentiments: (Negative) )))

THESE BUGS ARE ANNOYING!

Firstly I’d like to commend u guys for creating such a fantastic updated version by including voice notes recording to WhatsApp status, to be honest it’s so good. But it’s got few bugs and you’ve got to fix them; 1) once I go offline and I get back online I won’t see any status that was posted while I wasn’t online and it’s heartbreaking especially for business owners like us, we post goods available for sale and most of our customers are unable to see them and patronize us because they were not online the moment we updated our status. 2) As a business owner I have lots of contacts of customers but due to the traffick on the app my WhatsApp hangs really bad I find it difficult to post on my status and if atall I try to it take up to 1hr before my post finally get uploaded. Pls this is really frustrating pls fix it before I start considering abandoning WhatsApp for another social media app that doesn’t glitch. Thank you.

App, App, App

Bugs, Voice Notes, Offline Status

Negative, Positive, Negative

App - Bugs - Negative, App - Voice Notes - Positive, App - Offline Status - Negative

### USER: THESE BUGS ARE ANNOYING!: Firstly I’d like to commend u guys for creating such a fantastic updated version by including voice notes recording to WhatsApp status, to be honest it’s so good. But it’s got few bugs and you’ve got to fix them; 1) once I go offline and I get back online I won’t see any status that was posted while I wasn’t online and it’s heartbreaking especially for business owners like us, we post goods available for sale and most of our customers are unable to see them and patronize us because they were not online the moment we updated our status. 2) As a business owner I have lots of contacts of customers but due to the traffick on the app my WhatsApp hangs really bad I find it difficult to post on my status and if atall I try to it take up to 1hr before my post finally get uploaded. Pls this is really frustrating pls fix it before I start considering abandoning WhatsApp for another social media app that doesn’t glitch. Thank you. ### ASSISTANT: App - Bugs - Negative, App - Voice Notes - Positive, App - Offline Status - Negative )))

### Review: title: THESE BUGS ARE ANNOYING!, content: Firstly I’d like to commend u guys for creating such a fantastic updated version by including voice notes recording to WhatsApp status, to be honest it’s so good. But it’s got few bugs and you’ve got to fix them; 1) once I go offline and I get back online I won’t see any status that was posted while I wasn’t online and it’s heartbreaking especially for business owners like us, we post goods available for sale and most of our customers are unable to see them and patronize us because they were not online the moment we updated our status. 2) As a business owner I have lots of contacts of customers but due to the traffick on the app my WhatsApp hangs really bad I find it difficult to post on my status and if atall I try to it take up to 1hr before my post finally get uploaded. Pls this is really frustrating pls fix it before I start considering abandoning WhatsApp for another social media app that doesn’t glitch. Thank you. ### Analysis: categories: App, App, App, aspects: Bugs, Voice Notes, Offline Status, sentiments: Negative, Positive, Negative )))

### Review: title: THESE BUGS ARE ANNOYING!, content: Firstly I’d like to commend u guys for creating such a fantastic updated version by including voice notes recording to WhatsApp status, to be honest it’s so good. But it’s got few bugs and you’ve got to fix them; 1) once I go offline and I get back online I won’t see any status that was posted while I wasn’t online and it’s heartbreaking especially for business owners like us, we post goods available for sale and most of our customers are unable to see them and patronize us because they were not online the moment we updated our status. 2) As a business owner I have lots of contacts of customers but due to the traffick on the app my WhatsApp hangs really bad I find it difficult to post on my status and if atall I try to it take up to 1hr before my post finally get uploaded. Pls this is really frustrating pls fix it before I start considering abandoning WhatsApp for another social media app that doesn’t glitch. Thank you. ### Analysis: categories: (App, App, App) aspects: (Bugs, Voice Notes, Offline Status) sentiments: (Negative, Positive, Negative) )))

Noticing a trend of bad updates

Stories now need to be opened from the menu, OK. I had most of them silenced anyways so a cleaner interface for me. Now, why trigger us into following channels putting suggestions at the click of a button we now press unconsciously? If I wanna follow someone I’ll use Facebook or Instagram. Leave channels there, but give us the option of searching them in a add (+) button or search bar and *then* bring out those suggestions. Is annoying to see people I don’t want to follow again and again. Sorry, Mark! GIF thumbnails are bigger making it harder to quickly find and use a GIF, and most of my favorites were eliminated or the app doesn’t allow me to scroll down further.

Interface, Functionality, Functionality, Functionality, Interface

menu, GIF thumbnails, GIF search, GIF variety, cleaner

negative, negative, negative, negative, positive

Interface - menu - negative, Functionality - GIF thumbnails - negative, Functionality - GIF search - negative, Functionality - GIF variety - negative, Interface - cleaner - positive

### USER: Noticing a trend of bad updates: Stories now need to be opened from the menu, OK. I had most of them silenced anyways so a cleaner interface for me. Now, why trigger us into following channels putting suggestions at the click of a button we now press unconsciously? If I wanna follow someone I’ll use Facebook or Instagram. Leave channels there, but give us the option of searching them in a add (+) button or search bar and *then* bring out those suggestions. Is annoying to see people I don’t want to follow again and again. Sorry, Mark! GIF thumbnails are bigger making it harder to quickly find and use a GIF, and most of my favorites were eliminated or the app doesn’t allow me to scroll down further. ### ASSISTANT: Interface - menu - negative, Functionality - GIF thumbnails - negative, Functionality - GIF search - negative, Functionality - GIF variety - negative, Interface - cleaner - positive )))

### Review: title: Noticing a trend of bad updates, content: Stories now need to be opened from the menu, OK. I had most of them silenced anyways so a cleaner interface for me. Now, why trigger us into following channels putting suggestions at the click of a button we now press unconsciously? If I wanna follow someone I’ll use Facebook or Instagram. Leave channels there, but give us the option of searching them in a add (+) button or search bar and *then* bring out those suggestions. Is annoying to see people I don’t want to follow again and again. Sorry, Mark! GIF thumbnails are bigger making it harder to quickly find and use a GIF, and most of my favorites were eliminated or the app doesn’t allow me to scroll down further. ### Analysis: categories: Interface, Functionality, Functionality, Functionality, Interface, aspects: menu, GIF thumbnails, GIF search, GIF variety, cleaner, sentiments: negative, negative, negative, negative, positive )))

### Review: title: Noticing a trend of bad updates, content: Stories now need to be opened from the menu, OK. I had most of them silenced anyways so a cleaner interface for me. Now, why trigger us into following channels putting suggestions at the click of a button we now press unconsciously? If I wanna follow someone I’ll use Facebook or Instagram. Leave channels there, but give us the option of searching them in a add (+) button or search bar and *then* bring out those suggestions. Is annoying to see people I don’t want to follow again and again. Sorry, Mark! GIF thumbnails are bigger making it harder to quickly find and use a GIF, and most of my favorites were eliminated or the app doesn’t allow me to scroll down further. ### Analysis: categories: (Interface, Functionality, Functionality, Functionality, Interface) aspects: (menu, GIF thumbnails, GIF search, GIF variety, cleaner) sentiments: (negative, negative, negative, negative, positive) )))

Offline

Brilliant App but with two main problems. , 1. If you change your phone and phone number because the previous one was damaged and have no not back-up of it, then there is no way to recover your messages or access the App because you cannot verify the new phone; and 2. If you accidentally delete the App and have no back-up then there is no way that you could recover the data, for this problem why not simply enable the App to back-up the WhatsApp messages to the phone itself on weekly basis unless deleted by the user within the week.

Functionality, Functionality

Recovery, Backup

negative, negative

Functionality - Recovery - negative, Functionality - Backup - negative

### USER: Offline: Brilliant App but with two main problems. , 1. If you change your phone and phone number because the previous one was damaged and have no not back-up of it, then there is no way to recover your messages or access the App because you cannot verify the new phone; and 2. If you accidentally delete the App and have no back-up then there is no way that you could recover the data, for this problem why not simply enable the App to back-up the WhatsApp messages to the phone itself on weekly basis unless deleted by the user within the week. ### ASSISTANT: Functionality - Recovery - negative, Functionality - Backup - negative )))

### Review: title: Offline, content: Brilliant App but with two main problems. , 1. If you change your phone and phone number because the previous one was damaged and have no not back-up of it, then there is no way to recover your messages or access the App because you cannot verify the new phone; and 2. If you accidentally delete the App and have no back-up then there is no way that you could recover the data, for this problem why not simply enable the App to back-up the WhatsApp messages to the phone itself on weekly basis unless deleted by the user within the week. ### Analysis: categories: Functionality, Functionality, aspects: Recovery, Backup, sentiments: negative, negative )))

### Review: title: Offline, content: Brilliant App but with two main problems. , 1. If you change your phone and phone number because the previous one was damaged and have no not back-up of it, then there is no way to recover your messages or access the App because you cannot verify the new phone; and 2. If you accidentally delete the App and have no back-up then there is no way that you could recover the data, for this problem why not simply enable the App to back-up the WhatsApp messages to the phone itself on weekly basis unless deleted by the user within the week. ### Analysis: categories: (Functionality, Functionality) aspects: (Recovery, Backup) sentiments: (negative, negative) )))

Deleted - Invades Privacy

I’ve had app for many, many years but latest privacy update clearly and concisely says they will share “my personal data” with Facebook and its partner companies. The policy update even advises deleting the App if I don’t accept data sharing. Faced with a “screw you” ultimatum from Big Tech, I’m moving to Signal. It offers everything I wanted from WhatsApp without trying to invade my privacy or telling me to “piss-off” if I don’t like it. Sad because I really liked WhatsApp., , Update: Been using Signal since Feb. it’s now mid-March 2021. No problems with my switch. Just about everyone I chat with moved too so it’s been no hardship at all. Now Facebook is playing hardball and killing app function if you don’t comply with their demand. Well I’ll just say you don’t need to. There is a really good option if you say no.

Privacy

Data Sharing

Negative

Privacy - Data Sharing - Negative

### USER: Deleted - Invades Privacy: I’ve had app for many, many years but latest privacy update clearly and concisely says they will share “my personal data” with Facebook and its partner companies. The policy update even advises deleting the App if I don’t accept data sharing. Faced with a “screw you” ultimatum from Big Tech, I’m moving to Signal. It offers everything I wanted from WhatsApp without trying to invade my privacy or telling me to “piss-off” if I don’t like it. Sad because I really liked WhatsApp., , Update: Been using Signal since Feb. it’s now mid-March 2021. No problems with my switch. Just about everyone I chat with moved too so it’s been no hardship at all. Now Facebook is playing hardball and killing app function if you don’t comply with their demand. Well I’ll just say you don’t need to. There is a really good option if you say no. ### ASSISTANT: Privacy - Data Sharing - Negative )))

### Review: title: Deleted - Invades Privacy, content: I’ve had app for many, many years but latest privacy update clearly and concisely says they will share “my personal data” with Facebook and its partner companies. The policy update even advises deleting the App if I don’t accept data sharing. Faced with a “screw you” ultimatum from Big Tech, I’m moving to Signal. It offers everything I wanted from WhatsApp without trying to invade my privacy or telling me to “piss-off” if I don’t like it. Sad because I really liked WhatsApp., , Update: Been using Signal since Feb. it’s now mid-March 2021. No problems with my switch. Just about everyone I chat with moved too so it’s been no hardship at all. Now Facebook is playing hardball and killing app function if you don’t comply with their demand. Well I’ll just say you don’t need to. There is a really good option if you say no. ### Analysis: categories: Privacy, aspects: Data Sharing, sentiments: Negative )))

### Review: title: Deleted - Invades Privacy, content: I’ve had app for many, many years but latest privacy update clearly and concisely says they will share “my personal data” with Facebook and its partner companies. The policy update even advises deleting the App if I don’t accept data sharing. Faced with a “screw you” ultimatum from Big Tech, I’m moving to Signal. It offers everything I wanted from WhatsApp without trying to invade my privacy or telling me to “piss-off” if I don’t like it. Sad because I really liked WhatsApp., , Update: Been using Signal since Feb. it’s now mid-March 2021. No problems with my switch. Just about everyone I chat with moved too so it’s been no hardship at all. Now Facebook is playing hardball and killing app function if you don’t comply with their demand. Well I’ll just say you don’t need to. There is a really good option if you say no. ### Analysis: categories: (Privacy) aspects: (Data Sharing) sentiments: (Negative) )))

Backup issue

Pls fix this problem , the progress stuck in same percentage every time and we need to clear last backup data every day if we chose every day plan of backup , And another problem is the connection distributed when we using cellular for getting back up and notice up that “waiting for wifi connection “ and after 2-3 minutes it resume getting back up with out any change of connection with previous cellular , Theses are bugs that should be fix if u wanna be the #1 in social media

App

Backup

negative

App - Backup - negative

### USER: Backup issue: Pls fix this problem , the progress stuck in same percentage every time and we need to clear last backup data every day if we chose every day plan of backup , And another problem is the connection distributed when we using cellular for getting back up and notice up that “waiting for wifi connection “ and after 2-3 minutes it resume getting back up with out any change of connection with previous cellular , Theses are bugs that should be fix if u wanna be the #1 in social media ### ASSISTANT: App - Backup - negative )))

### Review: title: Backup issue, content: Pls fix this problem , the progress stuck in same percentage every time and we need to clear last backup data every day if we chose every day plan of backup , And another problem is the connection distributed when we using cellular for getting back up and notice up that “waiting for wifi connection “ and after 2-3 minutes it resume getting back up with out any change of connection with previous cellular , Theses are bugs that should be fix if u wanna be the #1 in social media ### Analysis: categories: App, aspects: Backup, sentiments: negative )))

### Review: title: Backup issue, content: Pls fix this problem , the progress stuck in same percentage every time and we need to clear last backup data every day if we chose every day plan of backup , And another problem is the connection distributed when we using cellular for getting back up and notice up that “waiting for wifi connection “ and after 2-3 minutes it resume getting back up with out any change of connection with previous cellular , Theses are bugs that should be fix if u wanna be the #1 in social media ### Analysis: categories: (App) aspects: (Backup) sentiments: (negative) )))

Almost there

As the pandemic forced everybody to communicate more electronically, WhatsApp became the most convenient solution. We see more and more improvements frequently so they are close to substitute email services on some companies, but the app is still short on a few services, and I personally would like one in particular, changing a message back to unread., I assume I’m not the only one that reads a message and think about answering it later but then forgets. Putting the message back to unread will help to avoid unanswered messages., Hopefully it will be include it in the next update 😉

App Features

Message Management

Negative

App Features - Message Management - Negative

### USER: Almost there: As the pandemic forced everybody to communicate more electronically, WhatsApp became the most convenient solution. We see more and more improvements frequently so they are close to substitute email services on some companies, but the app is still short on a few services, and I personally would like one in particular, changing a message back to unread., I assume I’m not the only one that reads a message and think about answering it later but then forgets. Putting the message back to unread will help to avoid unanswered messages., Hopefully it will be include it in the next update 😉 ### ASSISTANT: App Features - Message Management - Negative )))

### Review: title: Almost there, content: As the pandemic forced everybody to communicate more electronically, WhatsApp became the most convenient solution. We see more and more improvements frequently so they are close to substitute email services on some companies, but the app is still short on a few services, and I personally would like one in particular, changing a message back to unread., I assume I’m not the only one that reads a message and think about answering it later but then forgets. Putting the message back to unread will help to avoid unanswered messages., Hopefully it will be include it in the next update 😉 ### Analysis: categories: App Features, aspects: Message Management, sentiments: Negative )))

### Review: title: Almost there, content: As the pandemic forced everybody to communicate more electronically, WhatsApp became the most convenient solution. We see more and more improvements frequently so they are close to substitute email services on some companies, but the app is still short on a few services, and I personally would like one in particular, changing a message back to unread., I assume I’m not the only one that reads a message and think about answering it later but then forgets. Putting the message back to unread will help to avoid unanswered messages., Hopefully it will be include it in the next update 😉 ### Analysis: categories: (App Features) aspects: (Message Management) sentiments: (Negative) )))

Can no longer listen to audio outside of App

With the latest iPhone update I can no longer click out of WhatsApp and hear the audios continue to play. It cuts them. This was a huge perk that everyone I knew as well as myself raved over as it allowed multi tasking while on phone. Another thing WhatsApp has never had and sorely lacks is that there is no option or ability (as there is on every other app and other messaging software or app such as Skype), to be offline or invisible. For those of us with many chats and many friends on WhatsApp there’s no ability to be invisible while on and anyone may say you and contact. Yes you can turn last seen off but you will still show as online when checking messages. This is my largest complaint about the app from a many year user.

App Features

Multitasking

Negative

App Features - Multitasking - Negative

### USER: Can no longer listen to audio outside of App: With the latest iPhone update I can no longer click out of WhatsApp and hear the audios continue to play. It cuts them. This was a huge perk that everyone I knew as well as myself raved over as it allowed multi tasking while on phone. Another thing WhatsApp has never had and sorely lacks is that there is no option or ability (as there is on every other app and other messaging software or app such as Skype), to be offline or invisible. For those of us with many chats and many friends on WhatsApp there’s no ability to be invisible while on and anyone may say you and contact. Yes you can turn last seen off but you will still show as online when checking messages. This is my largest complaint about the app from a many year user. ### ASSISTANT: App Features - Multitasking - Negative )))

### Review: title: Can no longer listen to audio outside of App, content: With the latest iPhone update I can no longer click out of WhatsApp and hear the audios continue to play. It cuts them. This was a huge perk that everyone I knew as well as myself raved over as it allowed multi tasking while on phone. Another thing WhatsApp has never had and sorely lacks is that there is no option or ability (as there is on every other app and other messaging software or app such as Skype), to be offline or invisible. For those of us with many chats and many friends on WhatsApp there’s no ability to be invisible while on and anyone may say you and contact. Yes you can turn last seen off but you will still show as online when checking messages. This is my largest complaint about the app from a many year user. ### Analysis: categories: App Features, aspects: Multitasking, sentiments: Negative )))

### Review: title: Can no longer listen to audio outside of App, content: With the latest iPhone update I can no longer click out of WhatsApp and hear the audios continue to play. It cuts them. This was a huge perk that everyone I knew as well as myself raved over as it allowed multi tasking while on phone. Another thing WhatsApp has never had and sorely lacks is that there is no option or ability (as there is on every other app and other messaging software or app such as Skype), to be offline or invisible. For those of us with many chats and many friends on WhatsApp there’s no ability to be invisible while on and anyone may say you and contact. Yes you can turn last seen off but you will still show as online when checking messages. This is my largest complaint about the app from a many year user. ### Analysis: categories: (App Features) aspects: (Multitasking) sentiments: (Negative) )))

Large video sharing

This app is one of the best ever tried . I can send people videos of my pets without having to cut and clip. Same with watching TickTock videos I can download and share them with ease. There are even times when my personal cell phone doesn’t deliver photographs and my friend will say I sent you a picture and there’s not even a suggestion that the picture didn’t come through to either one of us . After many issues we trust WhatsApp to be extremely trustworthy when it comes to sending anything .

Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication

Photo, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Photo, Photo, Video, Video, Photo, Communication, Communication

Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive

Communication - Photo - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Photo - Positive, Communication - Photo - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Photo - Positive, Communication - Communication - Positive, Communication - Communication - Positive

### USER: Large video sharing: This app is one of the best ever tried . I can send people videos of my pets without having to cut and clip. Same with watching TickTock videos I can download and share them with ease. There are even times when my personal cell phone doesn’t deliver photographs and my friend will say I sent you a picture and there’s not even a suggestion that the picture didn’t come through to either one of us . After many issues we trust WhatsApp to be extremely trustworthy when it comes to sending anything . ### ASSISTANT: Communication - Photo - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Photo - Positive, Communication - Photo - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Photo - Positive, Communication - Communication - Positive, Communication - Communication - Positive )))

### Review: title: Large video sharing, content: This app is one of the best ever tried . I can send people videos of my pets without having to cut and clip. Same with watching TickTock videos I can download and share them with ease. There are even times when my personal cell phone doesn’t deliver photographs and my friend will say I sent you a picture and there’s not even a suggestion that the picture didn’t come through to either one of us . After many issues we trust WhatsApp to be extremely trustworthy when it comes to sending anything . ### Analysis: categories: Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, aspects: Photo, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Photo, Photo, Video, Video, Photo, Communication, Communication, sentiments: Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive )))

### Review: title: Large video sharing, content: This app is one of the best ever tried . I can send people videos of my pets without having to cut and clip. Same with watching TickTock videos I can download and share them with ease. There are even times when my personal cell phone doesn’t deliver photographs and my friend will say I sent you a picture and there’s not even a suggestion that the picture didn’t come through to either one of us . After many issues we trust WhatsApp to be extremely trustworthy when it comes to sending anything . ### Analysis: categories: (Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication) aspects: (Photo, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Photo, Photo, Video, Video, Photo, Communication, Communication) sentiments: (Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive) )))

Let the device vibrate

As you call someone and he didn't picked up, the device vibrates when calling process finishes, can you the same when you are calling and he answers the call ?? In this case you will have to cancel the ending vibration, just a question to the developers, this is needed when you call someone and you neglect your phone until they answes but you don't notice that, if you are going to tell me use the handsfree mode, I will tell you this mode is useless when you are having a noisy around place, please consider this in the next update please, thank you

Functionality

Vibration

Positive

Functionality - Vibration - Positive

### USER: Let the device vibrate: As you call someone and he didn't picked up, the device vibrates when calling process finishes, can you the same when you are calling and he answers the call ?? In this case you will have to cancel the ending vibration, just a question to the developers, this is needed when you call someone and you neglect your phone until they answes but you don't notice that, if you are going to tell me use the handsfree mode, I will tell you this mode is useless when you are having a noisy around place, please consider this in the next update please, thank you ### ASSISTANT: Functionality - Vibration - Positive )))

### Review: title: Let the device vibrate, content: As you call someone and he didn't picked up, the device vibrates when calling process finishes, can you the same when you are calling and he answers the call ?? In this case you will have to cancel the ending vibration, just a question to the developers, this is needed when you call someone and you neglect your phone until they answes but you don't notice that, if you are going to tell me use the handsfree mode, I will tell you this mode is useless when you are having a noisy around place, please consider this in the next update please, thank you ### Analysis: categories: Functionality, aspects: Vibration, sentiments: Positive )))

### Review: title: Let the device vibrate, content: As you call someone and he didn't picked up, the device vibrates when calling process finishes, can you the same when you are calling and he answers the call ?? In this case you will have to cancel the ending vibration, just a question to the developers, this is needed when you call someone and you neglect your phone until they answes but you don't notice that, if you are going to tell me use the handsfree mode, I will tell you this mode is useless when you are having a noisy around place, please consider this in the next update please, thank you ### Analysis: categories: (Functionality) aspects: (Vibration) sentiments: (Positive) )))

I have a huge problem with this app

Ok whatsapp why are so you put exit when you have no space literally what if yo have no service I literally had no service and then your like oh no space exit what if someone has a problem and needs my help then I fixed that problem and deleted photos but then I noticed when I clicked on camera or mic it says to go to setting to enable it and I never unable it and then it takes me to the setting where it says WhatsApp and it says nothing to enable a camera I search it up and it says to go to some photo thing so I can turn it on WhatsApp the photos and mic and it shows nothing all it shows is apps that have requested to access to you will appear hear please fix this I did nothing to WhatsApp I like it but this is frustrating

Settings

Camera

Negative

Settings - Camera - Negative

### USER: I have a huge problem with this app: Ok whatsapp why are so you put exit when you have no space literally what if yo have no service I literally had no service and then your like oh no space exit what if someone has a problem and needs my help then I fixed that problem and deleted photos but then I noticed when I clicked on camera or mic it says to go to setting to enable it and I never unable it and then it takes me to the setting where it says WhatsApp and it says nothing to enable a camera I search it up and it says to go to some photo thing so I can turn it on WhatsApp the photos and mic and it shows nothing all it shows is apps that have requested to access to you will appear hear please fix this I did nothing to WhatsApp I like it but this is frustrating ### ASSISTANT: Settings - Camera - Negative )))

### Review: title: I have a huge problem with this app, content: Ok whatsapp why are so you put exit when you have no space literally what if yo have no service I literally had no service and then your like oh no space exit what if someone has a problem and needs my help then I fixed that problem and deleted photos but then I noticed when I clicked on camera or mic it says to go to setting to enable it and I never unable it and then it takes me to the setting where it says WhatsApp and it says nothing to enable a camera I search it up and it says to go to some photo thing so I can turn it on WhatsApp the photos and mic and it shows nothing all it shows is apps that have requested to access to you will appear hear please fix this I did nothing to WhatsApp I like it but this is frustrating ### Analysis: categories: Settings, aspects: Camera, sentiments: Negative )))

### Review: title: I have a huge problem with this app, content: Ok whatsapp why are so you put exit when you have no space literally what if yo have no service I literally had no service and then your like oh no space exit what if someone has a problem and needs my help then I fixed that problem and deleted photos but then I noticed when I clicked on camera or mic it says to go to setting to enable it and I never unable it and then it takes me to the setting where it says WhatsApp and it says nothing to enable a camera I search it up and it says to go to some photo thing so I can turn it on WhatsApp the photos and mic and it shows nothing all it shows is apps that have requested to access to you will appear hear please fix this I did nothing to WhatsApp I like it but this is frustrating ### Analysis: categories: (Settings) aspects: (Camera) sentiments: (Negative) )))

Highly recommend

This app is great! I highly recommend this app for anyone who has trouble contacting people. I have an iPhone and the rest of my family has androids and so I am unable to text them which is a big problem. My great aunt introduced me to this app back when it wasn’t a problem. Now that it is, I’ve convinced my family to get WhatsApp and it’s a great tool. THOUGH THIS APP IS GREAT, one thing to keep in mind is that if someone sends you a picture it automatically saves to your phone and you have to delete it yourself if you do t want it. But overall, this app is great 👍🏻👍🏻👍🏻👍🏻👍🏻

Communication Tool, Communication Tool, Communication Tool

Functionality, Ease of Use, Picture Management

positive, positive, negative

Communication Tool - Functionality - positive, Communication Tool - Ease of Use - positive, Communication Tool - Picture Management - negative

### USER: Highly recommend: This app is great! I highly recommend this app for anyone who has trouble contacting people. I have an iPhone and the rest of my family has androids and so I am unable to text them which is a big problem. My great aunt introduced me to this app back when it wasn’t a problem. Now that it is, I’ve convinced my family to get WhatsApp and it’s a great tool. THOUGH THIS APP IS GREAT, one thing to keep in mind is that if someone sends you a picture it automatically saves to your phone and you have to delete it yourself if you do t want it. But overall, this app is great 👍🏻👍🏻👍🏻👍🏻👍🏻 ### ASSISTANT: Communication Tool - Functionality - positive, Communication Tool - Ease of Use - positive, Communication Tool - Picture Management - negative )))

### Review: title: Highly recommend, content: This app is great! I highly recommend this app for anyone who has trouble contacting people. I have an iPhone and the rest of my family has androids and so I am unable to text them which is a big problem. My great aunt introduced me to this app back when it wasn’t a problem. Now that it is, I’ve convinced my family to get WhatsApp and it’s a great tool. THOUGH THIS APP IS GREAT, one thing to keep in mind is that if someone sends you a picture it automatically saves to your phone and you have to delete it yourself if you do t want it. But overall, this app is great 👍🏻👍🏻👍🏻👍🏻👍🏻 ### Analysis: categories: Communication Tool, Communication Tool, Communication Tool, aspects: Functionality, Ease of Use, Picture Management, sentiments: positive, positive, negative )))

### Review: title: Highly recommend, content: This app is great! I highly recommend this app for anyone who has trouble contacting people. I have an iPhone and the rest of my family has androids and so I am unable to text them which is a big problem. My great aunt introduced me to this app back when it wasn’t a problem. Now that it is, I’ve convinced my family to get WhatsApp and it’s a great tool. THOUGH THIS APP IS GREAT, one thing to keep in mind is that if someone sends you a picture it automatically saves to your phone and you have to delete it yourself if you do t want it. But overall, this app is great 👍🏻👍🏻👍🏻👍🏻👍🏻 ### Analysis: categories: (Communication Tool, Communication Tool, Communication Tool) aspects: (Functionality, Ease of Use, Picture Management) sentiments: (positive, positive, negative) )))

My Love Lifeline

WhatsApp keeps me in touch with my loved ones!!! I am in California and my brother moved to Germany… Way too far away… But with whatsapp we text and video chat to stay connected!!! The rest of my family is on the East Coast in New England and will use it now too!!! My roommate also had to go to Mexico and didn’t want to get an international phone plan so I suggested WhatsApp and now we can keep in touch while she’s on her two week trip!!!, I like to keep my Love Lifeline open with WhatsApp ... it makes my heart feel good to stay in touch with my family and friends!!!

Social Interaction, Social Interaction, Social Interaction

Video Chat, Texting, Staying Connected

positive, positive, positive

Social Interaction - Video Chat - positive, Social Interaction - Texting - positive, Social Interaction - Staying Connected - positive

### USER: My Love Lifeline: WhatsApp keeps me in touch with my loved ones!!! I am in California and my brother moved to Germany… Way too far away… But with whatsapp we text and video chat to stay connected!!! The rest of my family is on the East Coast in New England and will use it now too!!! My roommate also had to go to Mexico and didn’t want to get an international phone plan so I suggested WhatsApp and now we can keep in touch while she’s on her two week trip!!!, I like to keep my Love Lifeline open with WhatsApp ... it makes my heart feel good to stay in touch with my family and friends!!! ### ASSISTANT: Social Interaction - Video Chat - positive, Social Interaction - Texting - positive, Social Interaction - Staying Connected - positive )))

### Review: title: My Love Lifeline, content: WhatsApp keeps me in touch with my loved ones!!! I am in California and my brother moved to Germany… Way too far away… But with whatsapp we text and video chat to stay connected!!! The rest of my family is on the East Coast in New England and will use it now too!!! My roommate also had to go to Mexico and didn’t want to get an international phone plan so I suggested WhatsApp and now we can keep in touch while she’s on her two week trip!!!, I like to keep my Love Lifeline open with WhatsApp ... it makes my heart feel good to stay in touch with my family and friends!!! ### Analysis: categories: Social Interaction, Social Interaction, Social Interaction, aspects: Video Chat, Texting, Staying Connected, sentiments: positive, positive, positive )))

### Review: title: My Love Lifeline, content: WhatsApp keeps me in touch with my loved ones!!! I am in California and my brother moved to Germany… Way too far away… But with whatsapp we text and video chat to stay connected!!! The rest of my family is on the East Coast in New England and will use it now too!!! My roommate also had to go to Mexico and didn’t want to get an international phone plan so I suggested WhatsApp and now we can keep in touch while she’s on her two week trip!!!, I like to keep my Love Lifeline open with WhatsApp ... it makes my heart feel good to stay in touch with my family and friends!!! ### Analysis: categories: (Social Interaction, Social Interaction, Social Interaction) aspects: (Video Chat, Texting, Staying Connected) sentiments: (positive, positive, positive) )))

!!!Scammers and fake reviews!!!

This app is full of scammers! They make everyone’s info public on different sites and when they are done using you, your phone number will be banned from WhatsApp. After going through all this I went back and looked at the reviews and noticed something weird with all the 5 star reviews. Most of them mention the same things like “talking to people/friends around the world”. Another thing I noticed was that the other 5 star reviews came with a short paragraph on how they should fix the app but it has 5 stars. I don’t know about you but most people don’t leave 5 stars and dump on the app. With everything going on with the app I truly believe majority of the 5 star reviews are fake and they’re just trying to make the app look good by giving excellent reviews . Please don’t fall for this! it’s not worth it!

App

Reviews

Negative

App - Reviews - Negative

### USER: !!!Scammers and fake reviews!!!: This app is full of scammers! They make everyone’s info public on different sites and when they are done using you, your phone number will be banned from WhatsApp. After going through all this I went back and looked at the reviews and noticed something weird with all the 5 star reviews. Most of them mention the same things like “talking to people/friends around the world”. Another thing I noticed was that the other 5 star reviews came with a short paragraph on how they should fix the app but it has 5 stars. I don’t know about you but most people don’t leave 5 stars and dump on the app. With everything going on with the app I truly believe majority of the 5 star reviews are fake and they’re just trying to make the app look good by giving excellent reviews . Please don’t fall for this! it’s not worth it! ### ASSISTANT: App - Reviews - Negative )))

### Review: title: !!!Scammers and fake reviews!!!, content: This app is full of scammers! They make everyone’s info public on different sites and when they are done using you, your phone number will be banned from WhatsApp. After going through all this I went back and looked at the reviews and noticed something weird with all the 5 star reviews. Most of them mention the same things like “talking to people/friends around the world”. Another thing I noticed was that the other 5 star reviews came with a short paragraph on how they should fix the app but it has 5 stars. I don’t know about you but most people don’t leave 5 stars and dump on the app. With everything going on with the app I truly believe majority of the 5 star reviews are fake and they’re just trying to make the app look good by giving excellent reviews . Please don’t fall for this! it’s not worth it! ### Analysis: categories: App, aspects: Reviews, sentiments: Negative )))

### Review: title: !!!Scammers and fake reviews!!!, content: This app is full of scammers! They make everyone’s info public on different sites and when they are done using you, your phone number will be banned from WhatsApp. After going through all this I went back and looked at the reviews and noticed something weird with all the 5 star reviews. Most of them mention the same things like “talking to people/friends around the world”. Another thing I noticed was that the other 5 star reviews came with a short paragraph on how they should fix the app but it has 5 stars. I don’t know about you but most people don’t leave 5 stars and dump on the app. With everything going on with the app I truly believe majority of the 5 star reviews are fake and they’re just trying to make the app look good by giving excellent reviews . Please don’t fall for this! it’s not worth it! ### Analysis: categories: (App) aspects: (Reviews) sentiments: (Negative) )))

Waste of Time

I was told this app would be a nice addition to have for an alternate messaging app. Ever since I got this app, I’ve been getting constant message from people initially believing I was someone else. When I tell them I’m not, they apologize, being the kid of person that my parents raised me to be I tell them it’s ok and not to worry. Then the trouble starts, they then say I’m a kind person and ask me if I would be friends with them and then start asking about what I like and what not. Then they start telling me that they’re into finances and talking non-stop about Crypto-currency and ask if I want to be part of it. If this only happened once I could pass it off as a mistake but it’s been a constant thing from dozens of random people ever since I got the app. So I uninstalled the app and never looked back. Unless you really know someone else you uses this app, it’s a Waste of Time.

App, App, App

Usability, Safety/Security, Overall

Negative, Negative, Negative

App - Usability - Negative, App - Safety/Security - Negative, App - Overall - Negative

### USER: Waste of Time: I was told this app would be a nice addition to have for an alternate messaging app. Ever since I got this app, I’ve been getting constant message from people initially believing I was someone else. When I tell them I’m not, they apologize, being the kid of person that my parents raised me to be I tell them it’s ok and not to worry. Then the trouble starts, they then say I’m a kind person and ask me if I would be friends with them and then start asking about what I like and what not. Then they start telling me that they’re into finances and talking non-stop about Crypto-currency and ask if I want to be part of it. If this only happened once I could pass it off as a mistake but it’s been a constant thing from dozens of random people ever since I got the app. So I uninstalled the app and never looked back. Unless you really know someone else you uses this app, it’s a Waste of Time. ### ASSISTANT: App - Usability - Negative, App - Safety/Security - Negative, App - Overall - Negative )))

### Review: title: Waste of Time, content: I was told this app would be a nice addition to have for an alternate messaging app. Ever since I got this app, I’ve been getting constant message from people initially believing I was someone else. When I tell them I’m not, they apologize, being the kid of person that my parents raised me to be I tell them it’s ok and not to worry. Then the trouble starts, they then say I’m a kind person and ask me if I would be friends with them and then start asking about what I like and what not. Then they start telling me that they’re into finances and talking non-stop about Crypto-currency and ask if I want to be part of it. If this only happened once I could pass it off as a mistake but it’s been a constant thing from dozens of random people ever since I got the app. So I uninstalled the app and never looked back. Unless you really know someone else you uses this app, it’s a Waste of Time. ### Analysis: categories: App, App, App, aspects: Usability, Safety/Security, Overall, sentiments: Negative, Negative, Negative )))

### Review: title: Waste of Time, content: I was told this app would be a nice addition to have for an alternate messaging app. Ever since I got this app, I’ve been getting constant message from people initially believing I was someone else. When I tell them I’m not, they apologize, being the kid of person that my parents raised me to be I tell them it’s ok and not to worry. Then the trouble starts, they then say I’m a kind person and ask me if I would be friends with them and then start asking about what I like and what not. Then they start telling me that they’re into finances and talking non-stop about Crypto-currency and ask if I want to be part of it. If this only happened once I could pass it off as a mistake but it’s been a constant thing from dozens of random people ever since I got the app. So I uninstalled the app and never looked back. Unless you really know someone else you uses this app, it’s a Waste of Time. ### Analysis: categories: (App, App, App) aspects: (Usability, Safety/Security, Overall) sentiments: (Negative, Negative, Negative) )))

Sending photos

This is a great app, very easy to use however there’s one thing about it that’s not very practical. When you want to send photos, it exists the chat then it takes you to your album, and you can’t select more than one thing to send, you have to select a picture or a video separately then it gives you the option to select more. , I think it would be more practical if 1) the user was able to select multiple photos & videos together at once. 2) choose the photos whilst still being in the chat.

App

Usability

Negative

App - Usability - Negative

### USER: Sending photos: This is a great app, very easy to use however there’s one thing about it that’s not very practical. When you want to send photos, it exists the chat then it takes you to your album, and you can’t select more than one thing to send, you have to select a picture or a video separately then it gives you the option to select more. , I think it would be more practical if 1) the user was able to select multiple photos & videos together at once. 2) choose the photos whilst still being in the chat. ### ASSISTANT: App - Usability - Negative )))

### Review: title: Sending photos, content: This is a great app, very easy to use however there’s one thing about it that’s not very practical. When you want to send photos, it exists the chat then it takes you to your album, and you can’t select more than one thing to send, you have to select a picture or a video separately then it gives you the option to select more. , I think it would be more practical if 1) the user was able to select multiple photos & videos together at once. 2) choose the photos whilst still being in the chat. ### Analysis: categories: App, aspects: Usability, sentiments: Negative )))

### Review: title: Sending photos, content: This is a great app, very easy to use however there’s one thing about it that’s not very practical. When you want to send photos, it exists the chat then it takes you to your album, and you can’t select more than one thing to send, you have to select a picture or a video separately then it gives you the option to select more. , I think it would be more practical if 1) the user was able to select multiple photos & videos together at once. 2) choose the photos whilst still being in the chat. ### Analysis: categories: (App) aspects: (Usability) sentiments: (Negative) )))

Biggest battery consumption

This update drains battery. Though the background activity is turned off. While making audio calls in whatsapp the screen remains ON. Even after I lock the screen after a while the screen turns on back and every time I wud have to manually turn of my screen to save battery. When speaking to someone if I receive a text in the background it should notify me and then turn of the display. Not just keep my display ON all the time and also while switching over from wifi to mobile data it will remain reconnecting for a very long time. Most of the time when I open the app it says connecting and stays there for a long time. I’m using fiber broadband with 1gbps speed and also 4g data. The network isn’t a problem here.

Battery, Display, Display, Network

battery consumption, display remaining on, screen turning back on, connectivity

negative, negative, negative, negative

Battery - battery consumption - negative, Display - display remaining on - negative, Display - screen turning back on - negative, Network - connectivity - negative

### USER: Biggest battery consumption: This update drains battery. Though the background activity is turned off. While making audio calls in whatsapp the screen remains ON. Even after I lock the screen after a while the screen turns on back and every time I wud have to manually turn of my screen to save battery. When speaking to someone if I receive a text in the background it should notify me and then turn of the display. Not just keep my display ON all the time and also while switching over from wifi to mobile data it will remain reconnecting for a very long time. Most of the time when I open the app it says connecting and stays there for a long time. I’m using fiber broadband with 1gbps speed and also 4g data. The network isn’t a problem here. ### ASSISTANT: Battery - battery consumption - negative, Display - display remaining on - negative, Display - screen turning back on - negative, Network - connectivity - negative )))

### Review: title: Biggest battery consumption, content: This update drains battery. Though the background activity is turned off. While making audio calls in whatsapp the screen remains ON. Even after I lock the screen after a while the screen turns on back and every time I wud have to manually turn of my screen to save battery. When speaking to someone if I receive a text in the background it should notify me and then turn of the display. Not just keep my display ON all the time and also while switching over from wifi to mobile data it will remain reconnecting for a very long time. Most of the time when I open the app it says connecting and stays there for a long time. I’m using fiber broadband with 1gbps speed and also 4g data. The network isn’t a problem here. ### Analysis: categories: Battery, Display, Display, Network, aspects: battery consumption, display remaining on, screen turning back on, connectivity, sentiments: negative, negative, negative, negative )))

### Review: title: Biggest battery consumption, content: This update drains battery. Though the background activity is turned off. While making audio calls in whatsapp the screen remains ON. Even after I lock the screen after a while the screen turns on back and every time I wud have to manually turn of my screen to save battery. When speaking to someone if I receive a text in the background it should notify me and then turn of the display. Not just keep my display ON all the time and also while switching over from wifi to mobile data it will remain reconnecting for a very long time. Most of the time when I open the app it says connecting and stays there for a long time. I’m using fiber broadband with 1gbps speed and also 4g data. The network isn’t a problem here. ### Analysis: categories: (Battery, Display, Display, Network) aspects: (battery consumption, display remaining on, screen turning back on, connectivity) sentiments: (negative, negative, negative, negative) )))

Amazing

This app is really good especially when I text and call my family that lives on another continent. I love how it’s free to use and I can message at any time. 3 features that I wish there could be is being able to customize your own special emoji that you can save to photos, use as your profile, or use in any chat. My second with is been able to tag anybody even when you’re not in a group conversation. My third wish is group calls of up to 15 people so no one is left out or the ability to make a call with 20 people is good too.

App Features, App Features, App Features

Custom Emoji, Group Calls, Tagging

Positive, Positive, Positive

App Features - Custom Emoji - Positive, App Features - Group Calls - Positive, App Features - Tagging - Positive

### USER: Amazing: This app is really good especially when I text and call my family that lives on another continent. I love how it’s free to use and I can message at any time. 3 features that I wish there could be is being able to customize your own special emoji that you can save to photos, use as your profile, or use in any chat. My second with is been able to tag anybody even when you’re not in a group conversation. My third wish is group calls of up to 15 people so no one is left out or the ability to make a call with 20 people is good too. ### ASSISTANT: App Features - Custom Emoji - Positive, App Features - Group Calls - Positive, App Features - Tagging - Positive )))

### Review: title: Amazing, content: This app is really good especially when I text and call my family that lives on another continent. I love how it’s free to use and I can message at any time. 3 features that I wish there could be is being able to customize your own special emoji that you can save to photos, use as your profile, or use in any chat. My second with is been able to tag anybody even when you’re not in a group conversation. My third wish is group calls of up to 15 people so no one is left out or the ability to make a call with 20 people is good too. ### Analysis: categories: App Features, App Features, App Features, aspects: Custom Emoji, Group Calls, Tagging, sentiments: Positive, Positive, Positive )))

### Review: title: Amazing, content: This app is really good especially when I text and call my family that lives on another continent. I love how it’s free to use and I can message at any time. 3 features that I wish there could be is being able to customize your own special emoji that you can save to photos, use as your profile, or use in any chat. My second with is been able to tag anybody even when you’re not in a group conversation. My third wish is group calls of up to 15 people so no one is left out or the ability to make a call with 20 people is good too. ### Analysis: categories: (App Features, App Features, App Features) aspects: (Custom Emoji, Group Calls, Tagging) sentiments: (Positive, Positive, Positive) )))

WhatsApp allows criminal activity

The site is terrible- when you report someone for harassment and stalking and other forms of abuse WhatsApp just ignores the report and let’s the person doing the harassment to continue their behavior which also includes threats of extortion and blackmail. Again WhatsApp is a vehicle for this type of criminal behavior, abuse and activity. Worse yet when you try to block the person making these threats, WhatsApp allows them to continue their attacks by letting them create multiple accounts. So it is almost impossible to escape this behavior unless you entirely delete the app. This site is run by amateurs who only care about maintaining as many active accounts as possible even though some of these accounts are criminal enterprises. The management at WhatsApp needs to be held accountable.

Technology, Technology, Usability

Platform, Safety, Design

Negative, Negative, Negative

Technology - Platform - Negative, Technology - Safety - Negative, Usability - Design - Negative

### USER: WhatsApp allows criminal activity: The site is terrible- when you report someone for harassment and stalking and other forms of abuse WhatsApp just ignores the report and let’s the person doing the harassment to continue their behavior which also includes threats of extortion and blackmail. Again WhatsApp is a vehicle for this type of criminal behavior, abuse and activity. Worse yet when you try to block the person making these threats, WhatsApp allows them to continue their attacks by letting them create multiple accounts. So it is almost impossible to escape this behavior unless you entirely delete the app. This site is run by amateurs who only care about maintaining as many active accounts as possible even though some of these accounts are criminal enterprises. The management at WhatsApp needs to be held accountable. ### ASSISTANT: Technology - Platform - Negative, Technology - Safety - Negative, Usability - Design - Negative )))

### Review: title: WhatsApp allows criminal activity, content: The site is terrible- when you report someone for harassment and stalking and other forms of abuse WhatsApp just ignores the report and let’s the person doing the harassment to continue their behavior which also includes threats of extortion and blackmail. Again WhatsApp is a vehicle for this type of criminal behavior, abuse and activity. Worse yet when you try to block the person making these threats, WhatsApp allows them to continue their attacks by letting them create multiple accounts. So it is almost impossible to escape this behavior unless you entirely delete the app. This site is run by amateurs who only care about maintaining as many active accounts as possible even though some of these accounts are criminal enterprises. The management at WhatsApp needs to be held accountable. ### Analysis: categories: Technology, Technology, Usability, aspects: Platform, Safety, Design, sentiments: Negative, Negative, Negative )))

### Review: title: WhatsApp allows criminal activity, content: The site is terrible- when you report someone for harassment and stalking and other forms of abuse WhatsApp just ignores the report and let’s the person doing the harassment to continue their behavior which also includes threats of extortion and blackmail. Again WhatsApp is a vehicle for this type of criminal behavior, abuse and activity. Worse yet when you try to block the person making these threats, WhatsApp allows them to continue their attacks by letting them create multiple accounts. So it is almost impossible to escape this behavior unless you entirely delete the app. This site is run by amateurs who only care about maintaining as many active accounts as possible even though some of these accounts are criminal enterprises. The management at WhatsApp needs to be held accountable. ### Analysis: categories: (Technology, Technology, Usability) aspects: (Platform, Safety, Design) sentiments: (Negative, Negative, Negative) )))

Using Whatsapp to manage my activities >

I’m 75 and disabled (fell down a flight of stairs 26 years ago)., , I rely on communicating with service providers through this app. I use it daily to confirm upcoming appointments- AND GETTING TO THEM; Getting my RX’s delivered by CVS; Hearing about Test results (Blood & other results… Colonoscopy, Cancer screenings/other AGE related highlights!, , I even use this to create my shopping lists (both to see if someone is able to get some items for me & to read what I need and go to get the stuff myself providing someone drives me there)., , I use it as a ‘social’ networking tool / And yes I’m 75 and these online tools help to keep my mind (sig. brain) functioning as well as it can. It will also alert caregivers if I’m not doing well . They can alert me to that fact; and get help. So it’s a creative tool that I have incorporated into a ‘lifestyle’ framework.

Messaging, Messaging, Social, Social, Social

Utility, Accessibility, Socialization, Mental health, Caregiving

positive, positive, positive, positive, positive

Messaging - Utility - positive, Messaging - Accessibility - positive, Social - Socialization - positive, Social - Mental health - positive, Social - Caregiving - positive

### USER: Using Whatsapp to manage my activities >: I’m 75 and disabled (fell down a flight of stairs 26 years ago)., , I rely on communicating with service providers through this app. I use it daily to confirm upcoming appointments- AND GETTING TO THEM; Getting my RX’s delivered by CVS; Hearing about Test results (Blood & other results… Colonoscopy, Cancer screenings/other AGE related highlights!, , I even use this to create my shopping lists (both to see if someone is able to get some items for me & to read what I need and go to get the stuff myself providing someone drives me there)., , I use it as a ‘social’ networking tool / And yes I’m 75 and these online tools help to keep my mind (sig. brain) functioning as well as it can. It will also alert caregivers if I’m not doing well . They can alert me to that fact; and get help. So it’s a creative tool that I have incorporated into a ‘lifestyle’ framework. ### ASSISTANT: Messaging - Utility - positive, Messaging - Accessibility - positive, Social - Socialization - positive, Social - Mental health - positive, Social - Caregiving - positive )))

### Review: title: Using Whatsapp to manage my activities >, content: I’m 75 and disabled (fell down a flight of stairs 26 years ago)., , I rely on communicating with service providers through this app. I use it daily to confirm upcoming appointments- AND GETTING TO THEM; Getting my RX’s delivered by CVS; Hearing about Test results (Blood & other results… Colonoscopy, Cancer screenings/other AGE related highlights!, , I even use this to create my shopping lists (both to see if someone is able to get some items for me & to read what I need and go to get the stuff myself providing someone drives me there)., , I use it as a ‘social’ networking tool / And yes I’m 75 and these online tools help to keep my mind (sig. brain) functioning as well as it can. It will also alert caregivers if I’m not doing well . They can alert me to that fact; and get help. So it’s a creative tool that I have incorporated into a ‘lifestyle’ framework. ### Analysis: categories: Messaging, Messaging, Social, Social, Social, aspects: Utility, Accessibility, Socialization, Mental health, Caregiving, sentiments: positive, positive, positive, positive, positive )))

### Review: title: Using Whatsapp to manage my activities >, content: I’m 75 and disabled (fell down a flight of stairs 26 years ago)., , I rely on communicating with service providers through this app. I use it daily to confirm upcoming appointments- AND GETTING TO THEM; Getting my RX’s delivered by CVS; Hearing about Test results (Blood & other results… Colonoscopy, Cancer screenings/other AGE related highlights!, , I even use this to create my shopping lists (both to see if someone is able to get some items for me & to read what I need and go to get the stuff myself providing someone drives me there)., , I use it as a ‘social’ networking tool / And yes I’m 75 and these online tools help to keep my mind (sig. brain) functioning as well as it can. It will also alert caregivers if I’m not doing well . They can alert me to that fact; and get help. So it’s a creative tool that I have incorporated into a ‘lifestyle’ framework. ### Analysis: categories: (Messaging, Messaging, Social, Social, Social) aspects: (Utility, Accessibility, Socialization, Mental health, Caregiving) sentiments: (positive, positive, positive, positive, positive) )))

Notification Preview Update

Hello, I’ve been using WhatsApp for years and it’s great as we all know it, but just today I don’t like the way a message notification appears since I turned off my ‘show preview’. It will usually show the contact name who sent me a message without knowing what he or she sent to me about, but right now I’m having an issue where the notification only shows ‘message’ and it doesn’t tell who sent me a message and of course I don’t know what’s in the message since I turned off the preview from my settings, but I really don’t like what’s going on, if this is an update, please I’m really hoping WhatsApp could do something to make it like what was it before, thank you, I would really appreciate if anything is done.

Notification, Notification

UI, Functionality

negative, negative

Notification - UI - negative, Notification - Functionality - negative

### USER: Notification Preview Update: Hello, I’ve been using WhatsApp for years and it’s great as we all know it, but just today I don’t like the way a message notification appears since I turned off my ‘show preview’. It will usually show the contact name who sent me a message without knowing what he or she sent to me about, but right now I’m having an issue where the notification only shows ‘message’ and it doesn’t tell who sent me a message and of course I don’t know what’s in the message since I turned off the preview from my settings, but I really don’t like what’s going on, if this is an update, please I’m really hoping WhatsApp could do something to make it like what was it before, thank you, I would really appreciate if anything is done. ### ASSISTANT: Notification - UI - negative, Notification - Functionality - negative )))

### Review: title: Notification Preview Update, content: Hello, I’ve been using WhatsApp for years and it’s great as we all know it, but just today I don’t like the way a message notification appears since I turned off my ‘show preview’. It will usually show the contact name who sent me a message without knowing what he or she sent to me about, but right now I’m having an issue where the notification only shows ‘message’ and it doesn’t tell who sent me a message and of course I don’t know what’s in the message since I turned off the preview from my settings, but I really don’t like what’s going on, if this is an update, please I’m really hoping WhatsApp could do something to make it like what was it before, thank you, I would really appreciate if anything is done. ### Analysis: categories: Notification, Notification, aspects: UI, Functionality, sentiments: negative, negative )))

### Review: title: Notification Preview Update, content: Hello, I’ve been using WhatsApp for years and it’s great as we all know it, but just today I don’t like the way a message notification appears since I turned off my ‘show preview’. It will usually show the contact name who sent me a message without knowing what he or she sent to me about, but right now I’m having an issue where the notification only shows ‘message’ and it doesn’t tell who sent me a message and of course I don’t know what’s in the message since I turned off the preview from my settings, but I really don’t like what’s going on, if this is an update, please I’m really hoping WhatsApp could do something to make it like what was it before, thank you, I would really appreciate if anything is done. ### Analysis: categories: (Notification, Notification) aspects: (UI, Functionality) sentiments: (negative, negative) )))

Why we can't actually mute a contact?

The only way to silent a contact video call is put the phone into silent mode!!! Why we must silent the phone for just one app? It rings even when we turn on do not disturb!!! Apple says this is a third party app problem and they can't do anything, so I'm asking you! Please fix it! My phone keeps ringing and the problem is WhatsApp. I can't silent this app calls and the only solution is put the phone in silent mode!!! I don't want to miss calls that are made out of WhatsApp, on the other hand, this app won't be silented in any other circumstances. Even after I mute a contact, there is still ringtone when that contact calls and my phone is not in silent mode !!!!

Functionality

Contact muting

Negative

Functionality - Contact muting - Negative

### USER: Why we can't actually mute a contact?: The only way to silent a contact video call is put the phone into silent mode!!! Why we must silent the phone for just one app? It rings even when we turn on do not disturb!!! Apple says this is a third party app problem and they can't do anything, so I'm asking you! Please fix it! My phone keeps ringing and the problem is WhatsApp. I can't silent this app calls and the only solution is put the phone in silent mode!!! I don't want to miss calls that are made out of WhatsApp, on the other hand, this app won't be silented in any other circumstances. Even after I mute a contact, there is still ringtone when that contact calls and my phone is not in silent mode !!!! ### ASSISTANT: Functionality - Contact muting - Negative )))

### Review: title: Why we can't actually mute a contact?, content: The only way to silent a contact video call is put the phone into silent mode!!! Why we must silent the phone for just one app? It rings even when we turn on do not disturb!!! Apple says this is a third party app problem and they can't do anything, so I'm asking you! Please fix it! My phone keeps ringing and the problem is WhatsApp. I can't silent this app calls and the only solution is put the phone in silent mode!!! I don't want to miss calls that are made out of WhatsApp, on the other hand, this app won't be silented in any other circumstances. Even after I mute a contact, there is still ringtone when that contact calls and my phone is not in silent mode !!!! ### Analysis: categories: Functionality, aspects: Contact muting, sentiments: Negative )))

### Review: title: Why we can't actually mute a contact?, content: The only way to silent a contact video call is put the phone into silent mode!!! Why we must silent the phone for just one app? It rings even when we turn on do not disturb!!! Apple says this is a third party app problem and they can't do anything, so I'm asking you! Please fix it! My phone keeps ringing and the problem is WhatsApp. I can't silent this app calls and the only solution is put the phone in silent mode!!! I don't want to miss calls that are made out of WhatsApp, on the other hand, this app won't be silented in any other circumstances. Even after I mute a contact, there is still ringtone when that contact calls and my phone is not in silent mode !!!! ### Analysis: categories: (Functionality) aspects: (Contact muting) sentiments: (Negative) )))

Features don't work, support unprofessional

It's not like we're paying money for this, but the features Meta claims this app offers should probably be offered. A 3-year-old iPhone running the latest iOS 16.5 with the most recently updated Whatsapp version should be able to setup as a linked device as advertised - but no - only this backup iPhone can be primary and the everyday iPhone 12 can only be a companion device. Support is trash; it's all pasted-in general information for kindergartener-level setup problems, they won't actually read your questions, and they'll close your unsolved issue to mark it resolved if you dare be to busy with work to reply to their nonsense after just one day (because "it's been a while" since they've heard from you). This company is among the worst, and this app is a case-in-point

App Features, App Support

Features, Support

negative, negative

App Features - Features - negative, App Support - Support - negative

### USER: Features don't work, support unprofessional: It's not like we're paying money for this, but the features Meta claims this app offers should probably be offered. A 3-year-old iPhone running the latest iOS 16.5 with the most recently updated Whatsapp version should be able to setup as a linked device as advertised - but no - only this backup iPhone can be primary and the everyday iPhone 12 can only be a companion device. Support is trash; it's all pasted-in general information for kindergartener-level setup problems, they won't actually read your questions, and they'll close your unsolved issue to mark it resolved if you dare be to busy with work to reply to their nonsense after just one day (because "it's been a while" since they've heard from you). This company is among the worst, and this app is a case-in-point ### ASSISTANT: App Features - Features - negative, App Support - Support - negative )))

### Review: title: Features don't work, support unprofessional, content: It's not like we're paying money for this, but the features Meta claims this app offers should probably be offered. A 3-year-old iPhone running the latest iOS 16.5 with the most recently updated Whatsapp version should be able to setup as a linked device as advertised - but no - only this backup iPhone can be primary and the everyday iPhone 12 can only be a companion device. Support is trash; it's all pasted-in general information for kindergartener-level setup problems, they won't actually read your questions, and they'll close your unsolved issue to mark it resolved if you dare be to busy with work to reply to their nonsense after just one day (because "it's been a while" since they've heard from you). This company is among the worst, and this app is a case-in-point ### Analysis: categories: App Features, App Support, aspects: Features, Support, sentiments: negative, negative )))

### Review: title: Features don't work, support unprofessional, content: It's not like we're paying money for this, but the features Meta claims this app offers should probably be offered. A 3-year-old iPhone running the latest iOS 16.5 with the most recently updated Whatsapp version should be able to setup as a linked device as advertised - but no - only this backup iPhone can be primary and the everyday iPhone 12 can only be a companion device. Support is trash; it's all pasted-in general information for kindergartener-level setup problems, they won't actually read your questions, and they'll close your unsolved issue to mark it resolved if you dare be to busy with work to reply to their nonsense after just one day (because "it's been a while" since they've heard from you). This company is among the worst, and this app is a case-in-point ### Analysis: categories: (App Features, App Support) aspects: (Features, Support) sentiments: (negative, negative) )))

Connection lost in computer

I enjoy WhatsApp and have used it since for a while now, but recently I have issues with the connection on my computer. It keeps showing the “phone not connected” message if I don’t have the WhatsApp screen and the screen unlocked on my phone. this was never an issue before and I think this makes it hard or defeats the purpose of having WhatsApp on my computer. I don’t always have my phone next to me and having to worry about unlocking my phone and opening the app is not as useful as it used to. Also, it drains my phones battery faster.

App

Connectivity

Negative

App - Connectivity - Negative

### USER: Connection lost in computer: I enjoy WhatsApp and have used it since for a while now, but recently I have issues with the connection on my computer. It keeps showing the “phone not connected” message if I don’t have the WhatsApp screen and the screen unlocked on my phone. this was never an issue before and I think this makes it hard or defeats the purpose of having WhatsApp on my computer. I don’t always have my phone next to me and having to worry about unlocking my phone and opening the app is not as useful as it used to. Also, it drains my phones battery faster. ### ASSISTANT: App - Connectivity - Negative )))

### Review: title: Connection lost in computer, content: I enjoy WhatsApp and have used it since for a while now, but recently I have issues with the connection on my computer. It keeps showing the “phone not connected” message if I don’t have the WhatsApp screen and the screen unlocked on my phone. this was never an issue before and I think this makes it hard or defeats the purpose of having WhatsApp on my computer. I don’t always have my phone next to me and having to worry about unlocking my phone and opening the app is not as useful as it used to. Also, it drains my phones battery faster. ### Analysis: categories: App, aspects: Connectivity, sentiments: Negative )))

### Review: title: Connection lost in computer, content: I enjoy WhatsApp and have used it since for a while now, but recently I have issues with the connection on my computer. It keeps showing the “phone not connected” message if I don’t have the WhatsApp screen and the screen unlocked on my phone. this was never an issue before and I think this makes it hard or defeats the purpose of having WhatsApp on my computer. I don’t always have my phone next to me and having to worry about unlocking my phone and opening the app is not as useful as it used to. Also, it drains my phones battery faster. ### Analysis: categories: (App) aspects: (Connectivity) sentiments: (Negative) )))

Lost data

So I finally managed to do a backup of all my WhatsApp conversations, supposedly including photos, voice notes, etc. I erase the app, install it again and wait for it to restore all my data. At the end I lost everything. All images are just question marks, voice notes won’t reproduce at all, stickers won’t download. Nothing. No solution in Google for this. I’ve been crying for my files all afternoon, there were some really really important., , Everything was cool before it got bought by Facebook

App, App

Data Management, Functionality

Negative, Negative

App - Data Management - Negative, App - Functionality - Negative

### USER: Lost data: So I finally managed to do a backup of all my WhatsApp conversations, supposedly including photos, voice notes, etc. I erase the app, install it again and wait for it to restore all my data. At the end I lost everything. All images are just question marks, voice notes won’t reproduce at all, stickers won’t download. Nothing. No solution in Google for this. I’ve been crying for my files all afternoon, there were some really really important., , Everything was cool before it got bought by Facebook ### ASSISTANT: App - Data Management - Negative, App - Functionality - Negative )))

### Review: title: Lost data, content: So I finally managed to do a backup of all my WhatsApp conversations, supposedly including photos, voice notes, etc. I erase the app, install it again and wait for it to restore all my data. At the end I lost everything. All images are just question marks, voice notes won’t reproduce at all, stickers won’t download. Nothing. No solution in Google for this. I’ve been crying for my files all afternoon, there were some really really important., , Everything was cool before it got bought by Facebook ### Analysis: categories: App, App, aspects: Data Management, Functionality, sentiments: Negative, Negative )))

### Review: title: Lost data, content: So I finally managed to do a backup of all my WhatsApp conversations, supposedly including photos, voice notes, etc. I erase the app, install it again and wait for it to restore all my data. At the end I lost everything. All images are just question marks, voice notes won’t reproduce at all, stickers won’t download. Nothing. No solution in Google for this. I’ve been crying for my files all afternoon, there were some really really important., , Everything was cool before it got bought by Facebook ### Analysis: categories: (App, App) aspects: (Data Management, Functionality) sentiments: (Negative, Negative) )))

emanuel

yes, i get to connect with my ex boufridbd who is struggling with alcohol, still. he was in a coma after i had left germany to be back and united with my children here in NY., i thank god that he helped me through my hard times living without my children. i thank god that he gave him a second chance in life. He lives with his mother now in the same building. they owe 2 houses . the other house where his brother stayed and his son came to visit from poland every month. his brother was a drug abuser also, abused by their father for 14 years. he died. i pray for his( rip), tonight before i go to sleep… that he will stay strong by his mothers side and may he and her be blessed through your holy spirit. in your name and our father and the holy spirit. amen 🙏🏼

Religion

Spirituality

Positive

Religion - Spirituality - Positive

### USER: emanuel: yes, i get to connect with my ex boufridbd who is struggling with alcohol, still. he was in a coma after i had left germany to be back and united with my children here in NY., i thank god that he helped me through my hard times living without my children. i thank god that he gave him a second chance in life. He lives with his mother now in the same building. they owe 2 houses . the other house where his brother stayed and his son came to visit from poland every month. his brother was a drug abuser also, abused by their father for 14 years. he died. i pray for his( rip), tonight before i go to sleep… that he will stay strong by his mothers side and may he and her be blessed through your holy spirit. in your name and our father and the holy spirit. amen 🙏🏼 ### ASSISTANT: Religion - Spirituality - Positive )))

### Review: title: emanuel, content: yes, i get to connect with my ex boufridbd who is struggling with alcohol, still. he was in a coma after i had left germany to be back and united with my children here in NY., i thank god that he helped me through my hard times living without my children. i thank god that he gave him a second chance in life. He lives with his mother now in the same building. they owe 2 houses . the other house where his brother stayed and his son came to visit from poland every month. his brother was a drug abuser also, abused by their father for 14 years. he died. i pray for his( rip), tonight before i go to sleep… that he will stay strong by his mothers side and may he and her be blessed through your holy spirit. in your name and our father and the holy spirit. amen 🙏🏼 ### Analysis: categories: Religion, aspects: Spirituality, sentiments: Positive )))

### Review: title: emanuel, content: yes, i get to connect with my ex boufridbd who is struggling with alcohol, still. he was in a coma after i had left germany to be back and united with my children here in NY., i thank god that he helped me through my hard times living without my children. i thank god that he gave him a second chance in life. He lives with his mother now in the same building. they owe 2 houses . the other house where his brother stayed and his son came to visit from poland every month. his brother was a drug abuser also, abused by their father for 14 years. he died. i pray for his( rip), tonight before i go to sleep… that he will stay strong by his mothers side and may he and her be blessed through your holy spirit. in your name and our father and the holy spirit. amen 🙏🏼 ### Analysis: categories: (Religion) aspects: (Spirituality) sentiments: (Positive) )))

Camera

When you take pictures with the iPhone 14 Pro Max’s camera, it switches lenses depending on how far or near the object is. You get very close to something and it switches to the macro lens. That’s well and all, but when you use WhatsApp to take a picture, it stays stuck on the one lens. I use WhatsApp at work and I have to take pictures of part numbers printed in very small letters. I have to be switching between the camera app and WhatsApp to be able to get a clear picture or video (same thing happens with video). Would be nice if WhatsApp could utilize all the lenses on the camera, which would help me a lot at work since I’m always in a hurry. If it is a limitation that Apple imposes on third party apps, I don’t know. But, it is a limitation.

App

Camera

Negative

App - Camera - Negative

### USER: Camera: When you take pictures with the iPhone 14 Pro Max’s camera, it switches lenses depending on how far or near the object is. You get very close to something and it switches to the macro lens. That’s well and all, but when you use WhatsApp to take a picture, it stays stuck on the one lens. I use WhatsApp at work and I have to take pictures of part numbers printed in very small letters. I have to be switching between the camera app and WhatsApp to be able to get a clear picture or video (same thing happens with video). Would be nice if WhatsApp could utilize all the lenses on the camera, which would help me a lot at work since I’m always in a hurry. If it is a limitation that Apple imposes on third party apps, I don’t know. But, it is a limitation. ### ASSISTANT: App - Camera - Negative )))

### Review: title: Camera, content: When you take pictures with the iPhone 14 Pro Max’s camera, it switches lenses depending on how far or near the object is. You get very close to something and it switches to the macro lens. That’s well and all, but when you use WhatsApp to take a picture, it stays stuck on the one lens. I use WhatsApp at work and I have to take pictures of part numbers printed in very small letters. I have to be switching between the camera app and WhatsApp to be able to get a clear picture or video (same thing happens with video). Would be nice if WhatsApp could utilize all the lenses on the camera, which would help me a lot at work since I’m always in a hurry. If it is a limitation that Apple imposes on third party apps, I don’t know. But, it is a limitation. ### Analysis: categories: App, aspects: Camera, sentiments: Negative )))

### Review: title: Camera, content: When you take pictures with the iPhone 14 Pro Max’s camera, it switches lenses depending on how far or near the object is. You get very close to something and it switches to the macro lens. That’s well and all, but when you use WhatsApp to take a picture, it stays stuck on the one lens. I use WhatsApp at work and I have to take pictures of part numbers printed in very small letters. I have to be switching between the camera app and WhatsApp to be able to get a clear picture or video (same thing happens with video). Would be nice if WhatsApp could utilize all the lenses on the camera, which would help me a lot at work since I’m always in a hurry. If it is a limitation that Apple imposes on third party apps, I don’t know. But, it is a limitation. ### Analysis: categories: (App) aspects: (Camera) sentiments: (Negative) )))

Many options for easy and fun communication

I use WhatsApp because my friends all have different phones and standard messaging does not work. I much prefer using WhatsApp. You can reply to messages, star messages, and reply privately. Stickers make the use of the app super fun especially if you make your own stickers (which you can do with a separate app). I have joined groups (through shared links) with international people and messaging has been smooth and easy. The story feature acts like Instagram stories so my friends and I can see what we are up to! 10/10 recommend for ANY user of ANY phone type.

Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality

Messaging, Messaging, Messaging, Messaging, Messaging, Messaging, Messaging, Stickers, Stickers, Groups, Groups, Stories

positive, positive, positive, positive, positive, positive, positive, positive, positive, positive, positive, positive

Functionality - Messaging - positive, Functionality - Messaging - positive, Functionality - Messaging - positive, Functionality - Messaging - positive, Functionality - Messaging - positive, Functionality - Messaging - positive, Functionality - Messaging - positive, Functionality - Stickers - positive, Functionality - Stickers - positive, Functionality - Groups - positive, Functionality - Groups - positive, Functionality - Stories - positive

### USER: Many options for easy and fun communication: I use WhatsApp because my friends all have different phones and standard messaging does not work. I much prefer using WhatsApp. You can reply to messages, star messages, and reply privately. Stickers make the use of the app super fun especially if you make your own stickers (which you can do with a separate app). I have joined groups (through shared links) with international people and messaging has been smooth and easy. The story feature acts like Instagram stories so my friends and I can see what we are up to! 10/10 recommend for ANY user of ANY phone type. ### ASSISTANT: Functionality - Messaging - positive, Functionality - Messaging - positive, Functionality - Messaging - positive, Functionality - Messaging - positive, Functionality - Messaging - positive, Functionality - Messaging - positive, Functionality - Messaging - positive, Functionality - Stickers - positive, Functionality - Stickers - positive, Functionality - Groups - positive, Functionality - Groups - positive, Functionality - Stories - positive )))

### Review: title: Many options for easy and fun communication, content: I use WhatsApp because my friends all have different phones and standard messaging does not work. I much prefer using WhatsApp. You can reply to messages, star messages, and reply privately. Stickers make the use of the app super fun especially if you make your own stickers (which you can do with a separate app). I have joined groups (through shared links) with international people and messaging has been smooth and easy. The story feature acts like Instagram stories so my friends and I can see what we are up to! 10/10 recommend for ANY user of ANY phone type. ### Analysis: categories: Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, aspects: Messaging, Messaging, Messaging, Messaging, Messaging, Messaging, Messaging, Stickers, Stickers, Groups, Groups, Stories, sentiments: positive, positive, positive, positive, positive, positive, positive, positive, positive, positive, positive, positive )))

### Review: title: Many options for easy and fun communication, content: I use WhatsApp because my friends all have different phones and standard messaging does not work. I much prefer using WhatsApp. You can reply to messages, star messages, and reply privately. Stickers make the use of the app super fun especially if you make your own stickers (which you can do with a separate app). I have joined groups (through shared links) with international people and messaging has been smooth and easy. The story feature acts like Instagram stories so my friends and I can see what we are up to! 10/10 recommend for ANY user of ANY phone type. ### Analysis: categories: (Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality) aspects: (Messaging, Messaging, Messaging, Messaging, Messaging, Messaging, Messaging, Stickers, Stickers, Groups, Groups, Stories) sentiments: (positive, positive, positive, positive, positive, positive, positive, positive, positive, positive, positive, positive) )))

PLEASE HELP

I need to communicate with friends and family outside the country. I just got a new phone, and I choose to make a new WhatsApp account, it worked perfectly fine for the first three days I had it, then I accidentally deleted the app, so of course I downloaded it back., The a screen pops up that says "agree to terms and conditions", I press yes, then another thing appears and has a little thing to put your number in,when I put in my number, a tab popped up that says, "NUMBER CONFORMATION", then states my number, and says "is your phone number above correct?" I press yes, (because it was) and the it just goes back to the original screen before that says "WhatsApp will need to verify your account. Carrier charges may apply." I don't know what this means and why it says that. I've never done anything wrong and it's a brand new account and number. I use this app ALL THE TIME for texting my friends and even work. Please verify my account WhatsApp and then let me access it., PLEASE

Usage, Usage

Accessibility, Interface

Negative, Negative

Usage - Accessibility - Negative, Usage - Interface - Negative

### USER: PLEASE HELP: I need to communicate with friends and family outside the country. I just got a new phone, and I choose to make a new WhatsApp account, it worked perfectly fine for the first three days I had it, then I accidentally deleted the app, so of course I downloaded it back., The a screen pops up that says "agree to terms and conditions", I press yes, then another thing appears and has a little thing to put your number in,when I put in my number, a tab popped up that says, "NUMBER CONFORMATION", then states my number, and says "is your phone number above correct?" I press yes, (because it was) and the it just goes back to the original screen before that says "WhatsApp will need to verify your account. Carrier charges may apply." I don't know what this means and why it says that. I've never done anything wrong and it's a brand new account and number. I use this app ALL THE TIME for texting my friends and even work. Please verify my account WhatsApp and then let me access it., PLEASE ### ASSISTANT: Usage - Accessibility - Negative, Usage - Interface - Negative )))

### Review: title: PLEASE HELP, content: I need to communicate with friends and family outside the country. I just got a new phone, and I choose to make a new WhatsApp account, it worked perfectly fine for the first three days I had it, then I accidentally deleted the app, so of course I downloaded it back., The a screen pops up that says "agree to terms and conditions", I press yes, then another thing appears and has a little thing to put your number in,when I put in my number, a tab popped up that says, "NUMBER CONFORMATION", then states my number, and says "is your phone number above correct?" I press yes, (because it was) and the it just goes back to the original screen before that says "WhatsApp will need to verify your account. Carrier charges may apply." I don't know what this means and why it says that. I've never done anything wrong and it's a brand new account and number. I use this app ALL THE TIME for texting my friends and even work. Please verify my account WhatsApp and then let me access it., PLEASE ### Analysis: categories: Usage, Usage, aspects: Accessibility, Interface, sentiments: Negative, Negative )))

### Review: title: PLEASE HELP, content: I need to communicate with friends and family outside the country. I just got a new phone, and I choose to make a new WhatsApp account, it worked perfectly fine for the first three days I had it, then I accidentally deleted the app, so of course I downloaded it back., The a screen pops up that says "agree to terms and conditions", I press yes, then another thing appears and has a little thing to put your number in,when I put in my number, a tab popped up that says, "NUMBER CONFORMATION", then states my number, and says "is your phone number above correct?" I press yes, (because it was) and the it just goes back to the original screen before that says "WhatsApp will need to verify your account. Carrier charges may apply." I don't know what this means and why it says that. I've never done anything wrong and it's a brand new account and number. I use this app ALL THE TIME for texting my friends and even work. Please verify my account WhatsApp and then let me access it., PLEASE ### Analysis: categories: (Usage, Usage) aspects: (Accessibility, Interface) sentiments: (Negative, Negative) )))

Rampant false bans

This app has a major issue with falsely banning people, especially without warning. You’ll log on one day without violating any rules and find your account banned, and appeals take time IF (and that’s a very big if) they even go through. Customer support is also nonexistent, it’s nearly all automated and talking with another person to resolve false-bans, reset a phone number, deal with hacking problems, or solve any other issues is impossible., I was depending on this app to talk with people overseas and now cannot communicate with any international friends, colleagues, or family., If you rely on this app for work or communication, stop. Make sure to always have a backup method of communication because you may find yourself unable to use this app one day for no reason, wether that be for 24 hours in the best case or permanently at worst. If you can’t afford this risk of random bans then just avoid the app.

App, App, App, App

False Bans, Customer Support, Communication, Reliability

Negative, Negative, Negative, Negative

App - False Bans - Negative, App - Customer Support - Negative, App - Communication - Negative, App - Reliability - Negative

### USER: Rampant false bans: This app has a major issue with falsely banning people, especially without warning. You’ll log on one day without violating any rules and find your account banned, and appeals take time IF (and that’s a very big if) they even go through. Customer support is also nonexistent, it’s nearly all automated and talking with another person to resolve false-bans, reset a phone number, deal with hacking problems, or solve any other issues is impossible., I was depending on this app to talk with people overseas and now cannot communicate with any international friends, colleagues, or family., If you rely on this app for work or communication, stop. Make sure to always have a backup method of communication because you may find yourself unable to use this app one day for no reason, wether that be for 24 hours in the best case or permanently at worst. If you can’t afford this risk of random bans then just avoid the app. ### ASSISTANT: App - False Bans - Negative, App - Customer Support - Negative, App - Communication - Negative, App - Reliability - Negative )))

### Review: title: Rampant false bans, content: This app has a major issue with falsely banning people, especially without warning. You’ll log on one day without violating any rules and find your account banned, and appeals take time IF (and that’s a very big if) they even go through. Customer support is also nonexistent, it’s nearly all automated and talking with another person to resolve false-bans, reset a phone number, deal with hacking problems, or solve any other issues is impossible., I was depending on this app to talk with people overseas and now cannot communicate with any international friends, colleagues, or family., If you rely on this app for work or communication, stop. Make sure to always have a backup method of communication because you may find yourself unable to use this app one day for no reason, wether that be for 24 hours in the best case or permanently at worst. If you can’t afford this risk of random bans then just avoid the app. ### Analysis: categories: App, App, App, App, aspects: False Bans, Customer Support, Communication, Reliability, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Rampant false bans, content: This app has a major issue with falsely banning people, especially without warning. You’ll log on one day without violating any rules and find your account banned, and appeals take time IF (and that’s a very big if) they even go through. Customer support is also nonexistent, it’s nearly all automated and talking with another person to resolve false-bans, reset a phone number, deal with hacking problems, or solve any other issues is impossible., I was depending on this app to talk with people overseas and now cannot communicate with any international friends, colleagues, or family., If you rely on this app for work or communication, stop. Make sure to always have a backup method of communication because you may find yourself unable to use this app one day for no reason, wether that be for 24 hours in the best case or permanently at worst. If you can’t afford this risk of random bans then just avoid the app. ### Analysis: categories: (App, App, App, App) aspects: (False Bans, Customer Support, Communication, Reliability) sentiments: (Negative, Negative, Negative, Negative) )))

How the heck did this ever become popular?

This is such a poorly written application, try loading it onto phones and it kicks you off the other one you have to scan some kind of cake you could just log into the computer I mean honestly how did this ever get popular in Asia just doesn't make any sense, it's like 10 years behind Skype or Hangouts this thing is pure garbage I wish people wouldn't use it, , WhatsApp is threatening users who violate its rules with lawsuits, even if the only evidence of “rule-breaking” exists outside of the Facebook-owned messaging app and the only judge is an AI., “WhatsApp will take legal action against those we determine are engaged in or assisting others in abuse… even if that determination is based on information solely available to us off our platform,” the company warned in an ominous FAQ entry posted on Monday.

Usability, Usability, Overall, Overall, User Interface

Connectivity, Sign In, Functionality, Popularity, Overall

Negative, Negative, Negative, Negative, Negative

App Review: ('How the heck did this ever become popular?', ': ', "This is such a poorly written application, try loading it onto phones and it kicks you off the other one you have to scan some kind of cake you could just log into the computer I mean honestly how did this ever get popular in Asia just doesn't make any sense, it's like 10 years behind Skype or Hangouts this thing is pure garbage I wish people wouldn't use it\n\nWhatsApp is threatening users who violate its rules with lawsuits, even if the only evidence of “rule-breaking” exists outside of the Facebook-owned messaging app and the only judge is an AI.\n“WhatsApp will take legal action against those we determine are engaged in or assisting others in abuse… even if that determination is based on information solely available to us off our platform,” the company warned in an ominous FAQ entry posted on Monday."), , Usability - Connectivity - Negative, Usability - Sign In - Negative, Overall - Functionality - Negative, Overall - Popularity - Negative, User Interface - Overall - Negative

### USER: How the heck did this ever become popular?: This is such a poorly written application, try loading it onto phones and it kicks you off the other one you have to scan some kind of cake you could just log into the computer I mean honestly how did this ever get popular in Asia just doesn't make any sense, it's like 10 years behind Skype or Hangouts this thing is pure garbage I wish people wouldn't use it, , WhatsApp is threatening users who violate its rules with lawsuits, even if the only evidence of “rule-breaking” exists outside of the Facebook-owned messaging app and the only judge is an AI., “WhatsApp will take legal action against those we determine are engaged in or assisting others in abuse… even if that determination is based on information solely available to us off our platform,” the company warned in an ominous FAQ entry posted on Monday. ### ASSISTANT: App Review: ('How the heck did this ever become popular?', ': ', "This is such a poorly written application, try loading it onto phones and it kicks you off the other one you have to scan some kind of cake you could just log into the computer I mean honestly how did this ever get popular in Asia just doesn't make any sense, it's like 10 years behind Skype or Hangouts this thing is pure garbage I wish people wouldn't use it\n\nWhatsApp is threatening users who violate its rules with lawsuits, even if the only evidence of “rule-breaking” exists outside of the Facebook-owned messaging app and the only judge is an AI.\n“WhatsApp will take legal action against those we determine are engaged in or assisting others in abuse… even if that determination is based on information solely available to us off our platform,” the company warned in an ominous FAQ entry posted on Monday."), , Usability - Connectivity - Negative, Usability - Sign In - Negative, Overall - Functionality - Negative, Overall - Popularity - Negative, User Interface - Overall - Negative )))

### Review: title: How the heck did this ever become popular?, content: This is such a poorly written application, try loading it onto phones and it kicks you off the other one you have to scan some kind of cake you could just log into the computer I mean honestly how did this ever get popular in Asia just doesn't make any sense, it's like 10 years behind Skype or Hangouts this thing is pure garbage I wish people wouldn't use it, , WhatsApp is threatening users who violate its rules with lawsuits, even if the only evidence of “rule-breaking” exists outside of the Facebook-owned messaging app and the only judge is an AI., “WhatsApp will take legal action against those we determine are engaged in or assisting others in abuse… even if that determination is based on information solely available to us off our platform,” the company warned in an ominous FAQ entry posted on Monday. ### Analysis: categories: Usability, Usability, Overall, Overall, User Interface, aspects: Connectivity, Sign In, Functionality, Popularity, Overall, sentiments: Negative, Negative, Negative, Negative, Negative )))

### Review: title: How the heck did this ever become popular?, content: This is such a poorly written application, try loading it onto phones and it kicks you off the other one you have to scan some kind of cake you could just log into the computer I mean honestly how did this ever get popular in Asia just doesn't make any sense, it's like 10 years behind Skype or Hangouts this thing is pure garbage I wish people wouldn't use it, , WhatsApp is threatening users who violate its rules with lawsuits, even if the only evidence of “rule-breaking” exists outside of the Facebook-owned messaging app and the only judge is an AI., “WhatsApp will take legal action against those we determine are engaged in or assisting others in abuse… even if that determination is based on information solely available to us off our platform,” the company warned in an ominous FAQ entry posted on Monday. ### Analysis: categories: ( Usability, Usability, Overall, Overall, User Interface) aspects: (Connectivity, Sign In, Functionality, Popularity, Overall) sentiments: (Negative, Negative, Negative, Negative, Negative) )))

sufficient for IM but little else

i use wechat as everyone in china uses it. i just installed whatsapp because all my friends in italy use whatsapp (china and italy are two countries we go to multiple times every year, will eventually move to part time) whatsapp is fine if just went to send msg and pic. but compared to wechat, it is very limited. wechat has so many integrated tools and usage including a payment system simple to apple pay, there is just no comparison . one thing i wish whatapp a had is something actually very simple.... have some more interesting animated cartoons (it is called sticker in wechat) as opposed to just boring emoji would make it a lot more interesting.

Features

Animated cartoons

Negative

Features - Animated cartoons - Negative

### USER: sufficient for IM but little else: i use wechat as everyone in china uses it. i just installed whatsapp because all my friends in italy use whatsapp (china and italy are two countries we go to multiple times every year, will eventually move to part time) whatsapp is fine if just went to send msg and pic. but compared to wechat, it is very limited. wechat has so many integrated tools and usage including a payment system simple to apple pay, there is just no comparison . one thing i wish whatapp a had is something actually very simple.... have some more interesting animated cartoons (it is called sticker in wechat) as opposed to just boring emoji would make it a lot more interesting. ### ASSISTANT: Features - Animated cartoons - Negative )))

### Review: title: sufficient for IM but little else, content: i use wechat as everyone in china uses it. i just installed whatsapp because all my friends in italy use whatsapp (china and italy are two countries we go to multiple times every year, will eventually move to part time) whatsapp is fine if just went to send msg and pic. but compared to wechat, it is very limited. wechat has so many integrated tools and usage including a payment system simple to apple pay, there is just no comparison . one thing i wish whatapp a had is something actually very simple.... have some more interesting animated cartoons (it is called sticker in wechat) as opposed to just boring emoji would make it a lot more interesting. ### Analysis: categories: Features, aspects: Animated cartoons, sentiments: Negative )))

### Review: title: sufficient for IM but little else, content: i use wechat as everyone in china uses it. i just installed whatsapp because all my friends in italy use whatsapp (china and italy are two countries we go to multiple times every year, will eventually move to part time) whatsapp is fine if just went to send msg and pic. but compared to wechat, it is very limited. wechat has so many integrated tools and usage including a payment system simple to apple pay, there is just no comparison . one thing i wish whatapp a had is something actually very simple.... have some more interesting animated cartoons (it is called sticker in wechat) as opposed to just boring emoji would make it a lot more interesting. ### Analysis: categories: (Features) aspects: (Animated cartoons) sentiments: (Negative) )))

The app was useful until it stop working

I have been using this app for over a year until today. I was able to communicate with people that I know through it and all. As soon as I going on it this afternoon, the app would not connect to ANY WiFi or data connection. I have uninstalled it off my phone and then re install to go back it. When I went to go back in with my current number, I keep getting an error that my phone is not connected to a strong WiFi which in my case, I have been just app does not want to work any more. Please fix this issue as soon as possible, please.

App Features

Connectivity

Negative

App Features - Connectivity - Negative

### USER: The app was useful until it stop working: I have been using this app for over a year until today. I was able to communicate with people that I know through it and all. As soon as I going on it this afternoon, the app would not connect to ANY WiFi or data connection. I have uninstalled it off my phone and then re install to go back it. When I went to go back in with my current number, I keep getting an error that my phone is not connected to a strong WiFi which in my case, I have been just app does not want to work any more. Please fix this issue as soon as possible, please. ### ASSISTANT: App Features - Connectivity - Negative )))

### Review: title: The app was useful until it stop working, content: I have been using this app for over a year until today. I was able to communicate with people that I know through it and all. As soon as I going on it this afternoon, the app would not connect to ANY WiFi or data connection. I have uninstalled it off my phone and then re install to go back it. When I went to go back in with my current number, I keep getting an error that my phone is not connected to a strong WiFi which in my case, I have been just app does not want to work any more. Please fix this issue as soon as possible, please. ### Analysis: categories: App Features, aspects: Connectivity, sentiments: Negative )))

### Review: title: The app was useful until it stop working, content: I have been using this app for over a year until today. I was able to communicate with people that I know through it and all. As soon as I going on it this afternoon, the app would not connect to ANY WiFi or data connection. I have uninstalled it off my phone and then re install to go back it. When I went to go back in with my current number, I keep getting an error that my phone is not connected to a strong WiFi which in my case, I have been just app does not want to work any more. Please fix this issue as soon as possible, please. ### Analysis: categories: (App Features) aspects: (Connectivity) sentiments: (Negative) )))

sue for banning

I've been randomly banned from WhatsApp, and when i emailed them i received this, email: Our system flagged your account, activity as a violation of our Terms of, Service and banned your phone number., Your account will remain banned as a result, of the violation., I've done nothing wrong and WhatsApp is, my main messaging and communication, app, I use it to study, work and most, important to keep in contact with my, immediate family members who live far, from me in another country, i have never, done anything illegal or against their policy, on there and I'm desperate to get my, account back. And I've not used any, unofficial app I've always only used the, official app. At this point I don't even know, yet if it's a permanent or temporary ban, I've sent hundreds of emails since this, happened more than 6 days ago, I've tried, everything I could imagine to get in contact, with support and I've not received a single, reply. I have not know from my family for, days because of this and is starting to, frustrate me more, the only option I have, left is keep sending messages through, Instagram and Facebook as well and even, post this here because I don't know what, else I can do since this was obviously done, by mistake. I cannot change my phone, number because this number in linked to, Today

App

Support

Negative

App - Support - Negative

### USER: sue for banning: I've been randomly banned from WhatsApp, and when i emailed them i received this, email: Our system flagged your account, activity as a violation of our Terms of, Service and banned your phone number., Your account will remain banned as a result, of the violation., I've done nothing wrong and WhatsApp is, my main messaging and communication, app, I use it to study, work and most, important to keep in contact with my, immediate family members who live far, from me in another country, i have never, done anything illegal or against their policy, on there and I'm desperate to get my, account back. And I've not used any, unofficial app I've always only used the, official app. At this point I don't even know, yet if it's a permanent or temporary ban, I've sent hundreds of emails since this, happened more than 6 days ago, I've tried, everything I could imagine to get in contact, with support and I've not received a single, reply. I have not know from my family for, days because of this and is starting to, frustrate me more, the only option I have, left is keep sending messages through, Instagram and Facebook as well and even, post this here because I don't know what, else I can do since this was obviously done, by mistake. I cannot change my phone, number because this number in linked to, Today ### ASSISTANT: App - Support - Negative )))

### Review: title: sue for banning, content: I've been randomly banned from WhatsApp, and when i emailed them i received this, email: Our system flagged your account, activity as a violation of our Terms of, Service and banned your phone number., Your account will remain banned as a result, of the violation., I've done nothing wrong and WhatsApp is, my main messaging and communication, app, I use it to study, work and most, important to keep in contact with my, immediate family members who live far, from me in another country, i have never, done anything illegal or against their policy, on there and I'm desperate to get my, account back. And I've not used any, unofficial app I've always only used the, official app. At this point I don't even know, yet if it's a permanent or temporary ban, I've sent hundreds of emails since this, happened more than 6 days ago, I've tried, everything I could imagine to get in contact, with support and I've not received a single, reply. I have not know from my family for, days because of this and is starting to, frustrate me more, the only option I have, left is keep sending messages through, Instagram and Facebook as well and even, post this here because I don't know what, else I can do since this was obviously done, by mistake. I cannot change my phone, number because this number in linked to, Today ### Analysis: categories: App, aspects: Support, sentiments: Negative )))

### Review: title: sue for banning, content: I've been randomly banned from WhatsApp, and when i emailed them i received this, email: Our system flagged your account, activity as a violation of our Terms of, Service and banned your phone number., Your account will remain banned as a result, of the violation., I've done nothing wrong and WhatsApp is, my main messaging and communication, app, I use it to study, work and most, important to keep in contact with my, immediate family members who live far, from me in another country, i have never, done anything illegal or against their policy, on there and I'm desperate to get my, account back. And I've not used any, unofficial app I've always only used the, official app. At this point I don't even know, yet if it's a permanent or temporary ban, I've sent hundreds of emails since this, happened more than 6 days ago, I've tried, everything I could imagine to get in contact, with support and I've not received a single, reply. I have not know from my family for, days because of this and is starting to, frustrate me more, the only option I have, left is keep sending messages through, Instagram and Facebook as well and even, post this here because I don't know what, else I can do since this was obviously done, by mistake. I cannot change my phone, number because this number in linked to, Today ### Analysis: categories: (App) aspects: (Support) sentiments: (Negative) )))

It’s a good app but here is how it can be IMPROVED

WhatsApp is a great way for me to keep in touch with my family and friends from around the world. For me, WhatsApp is the go-to app to text my cousins and uncle and aunt in India. The only thing WhatsApp lacks is a WhatsApp iPad app. Other apps like GroupMe have an iPad app. I want to see a WhatsApp iPad app soon. I know that the iPad doesn’t have specific features required for the iPad but there should be a way to have WhatsApp on iPad. I have tried to email the support team about this issue but I got no response! If a WhatsApp iPad app is out of the question, at least optimize WhatsApp for iPad! If there is no WhatsApp iPad app, I may have to delete my account. I would have given it five stars but insisted I have the app a four star rating because of a lack of an iPad app for WhatsApp.

App, App, Support

iPad App, Features, Responsiveness

Negative, Negative, Negative

App - iPad App - Negative, App - Features - Negative, Support - Responsiveness - Negative

### USER: It’s a good app but here is how it can be IMPROVED: WhatsApp is a great way for me to keep in touch with my family and friends from around the world. For me, WhatsApp is the go-to app to text my cousins and uncle and aunt in India. The only thing WhatsApp lacks is a WhatsApp iPad app. Other apps like GroupMe have an iPad app. I want to see a WhatsApp iPad app soon. I know that the iPad doesn’t have specific features required for the iPad but there should be a way to have WhatsApp on iPad. I have tried to email the support team about this issue but I got no response! If a WhatsApp iPad app is out of the question, at least optimize WhatsApp for iPad! If there is no WhatsApp iPad app, I may have to delete my account. I would have given it five stars but insisted I have the app a four star rating because of a lack of an iPad app for WhatsApp. ### ASSISTANT: App - iPad App - Negative, App - Features - Negative, Support - Responsiveness - Negative )))

### Review: title: It’s a good app but here is how it can be IMPROVED, content: WhatsApp is a great way for me to keep in touch with my family and friends from around the world. For me, WhatsApp is the go-to app to text my cousins and uncle and aunt in India. The only thing WhatsApp lacks is a WhatsApp iPad app. Other apps like GroupMe have an iPad app. I want to see a WhatsApp iPad app soon. I know that the iPad doesn’t have specific features required for the iPad but there should be a way to have WhatsApp on iPad. I have tried to email the support team about this issue but I got no response! If a WhatsApp iPad app is out of the question, at least optimize WhatsApp for iPad! If there is no WhatsApp iPad app, I may have to delete my account. I would have given it five stars but insisted I have the app a four star rating because of a lack of an iPad app for WhatsApp. ### Analysis: categories: App, App, Support, aspects: iPad App, Features, Responsiveness, sentiments: Negative, Negative, Negative )))

### Review: title: It’s a good app but here is how it can be IMPROVED, content: WhatsApp is a great way for me to keep in touch with my family and friends from around the world. For me, WhatsApp is the go-to app to text my cousins and uncle and aunt in India. The only thing WhatsApp lacks is a WhatsApp iPad app. Other apps like GroupMe have an iPad app. I want to see a WhatsApp iPad app soon. I know that the iPad doesn’t have specific features required for the iPad but there should be a way to have WhatsApp on iPad. I have tried to email the support team about this issue but I got no response! If a WhatsApp iPad app is out of the question, at least optimize WhatsApp for iPad! If there is no WhatsApp iPad app, I may have to delete my account. I would have given it five stars but insisted I have the app a four star rating because of a lack of an iPad app for WhatsApp. ### Analysis: categories: (App, App, Support) aspects: (iPad App, Features, Responsiveness) sentiments: (Negative, Negative, Negative) )))

WhatsApp

Overall a really good app to communicate with friends and family! I use it on a daily basis and love it, it’s simple and easy to use. I would recommend one thing for the app though, create a feature where you can only allow your contacts to message/call you. I think this would be great because there’s a lot of scammers and random people messaging me time to time, I would greatly appreciate it if this was a feature. Thank you for reading this and have a wonderful day!

Communication, Communication, Communication, Usability, Usability

Message Blocking, Messaging, Scam Prevention, Simplicity, Ease of Use

Positive, Positive, Positive, Positive, Positive

Communication - Message Blocking - Positive, Communication - Messaging - Positive, Communication - Scam Prevention - Positive, Usability - Simplicity - Positive, Usability - Ease of Use - Positive

### USER: WhatsApp: Overall a really good app to communicate with friends and family! I use it on a daily basis and love it, it’s simple and easy to use. I would recommend one thing for the app though, create a feature where you can only allow your contacts to message/call you. I think this would be great because there’s a lot of scammers and random people messaging me time to time, I would greatly appreciate it if this was a feature. Thank you for reading this and have a wonderful day! ### ASSISTANT: Communication - Message Blocking - Positive, Communication - Messaging - Positive, Communication - Scam Prevention - Positive, Usability - Simplicity - Positive, Usability - Ease of Use - Positive )))

### Review: title: WhatsApp, content: Overall a really good app to communicate with friends and family! I use it on a daily basis and love it, it’s simple and easy to use. I would recommend one thing for the app though, create a feature where you can only allow your contacts to message/call you. I think this would be great because there’s a lot of scammers and random people messaging me time to time, I would greatly appreciate it if this was a feature. Thank you for reading this and have a wonderful day! ### Analysis: categories: Communication, Communication, Communication, Usability, Usability, aspects: Message Blocking, Messaging, Scam Prevention, Simplicity, Ease of Use, sentiments: Positive, Positive, Positive, Positive, Positive )))

### Review: title: WhatsApp, content: Overall a really good app to communicate with friends and family! I use it on a daily basis and love it, it’s simple and easy to use. I would recommend one thing for the app though, create a feature where you can only allow your contacts to message/call you. I think this would be great because there’s a lot of scammers and random people messaging me time to time, I would greatly appreciate it if this was a feature. Thank you for reading this and have a wonderful day! ### Analysis: categories: (Communication, Communication, Communication, Usability, Usability) aspects: (Message Blocking, Messaging, Scam Prevention, Simplicity, Ease of Use) sentiments: (Positive, Positive, Positive, Positive, Positive) )))

My WhatsApp issues.

I’ve got a lot of problems with my WhatsApp app. First of all why every time i add stories then when I went back and deleted em other people still can see em? Today’s been 3 years since I started using WhatsApp but it still the same why i have to update my WhatsApp app every once in a while? And the main thing I noticed is even when I blocked someone i can read their stories and the can read mine as well sometimes i got very upset and one thing i also noticed is when I’m talking to someone on WhatsApp my background always looks black or blank and it won’t let me do nothing. Please guys do something with this app that will makes everyone happy. I use WhatsApp more than any other apps out here please fix these issues for me. Thank you 🙏🏾

App

Functionality

Negative

App - Functionality - Negative

### USER: My WhatsApp issues.: I’ve got a lot of problems with my WhatsApp app. First of all why every time i add stories then when I went back and deleted em other people still can see em? Today’s been 3 years since I started using WhatsApp but it still the same why i have to update my WhatsApp app every once in a while? And the main thing I noticed is even when I blocked someone i can read their stories and the can read mine as well sometimes i got very upset and one thing i also noticed is when I’m talking to someone on WhatsApp my background always looks black or blank and it won’t let me do nothing. Please guys do something with this app that will makes everyone happy. I use WhatsApp more than any other apps out here please fix these issues for me. Thank you 🙏🏾 ### ASSISTANT: App - Functionality - Negative )))

### Review: title: My WhatsApp issues., content: I’ve got a lot of problems with my WhatsApp app. First of all why every time i add stories then when I went back and deleted em other people still can see em? Today’s been 3 years since I started using WhatsApp but it still the same why i have to update my WhatsApp app every once in a while? And the main thing I noticed is even when I blocked someone i can read their stories and the can read mine as well sometimes i got very upset and one thing i also noticed is when I’m talking to someone on WhatsApp my background always looks black or blank and it won’t let me do nothing. Please guys do something with this app that will makes everyone happy. I use WhatsApp more than any other apps out here please fix these issues for me. Thank you 🙏🏾 ### Analysis: categories: App, aspects: Functionality, sentiments: Negative )))

### Review: title: My WhatsApp issues., content: I’ve got a lot of problems with my WhatsApp app. First of all why every time i add stories then when I went back and deleted em other people still can see em? Today’s been 3 years since I started using WhatsApp but it still the same why i have to update my WhatsApp app every once in a while? And the main thing I noticed is even when I blocked someone i can read their stories and the can read mine as well sometimes i got very upset and one thing i also noticed is when I’m talking to someone on WhatsApp my background always looks black or blank and it won’t let me do nothing. Please guys do something with this app that will makes everyone happy. I use WhatsApp more than any other apps out here please fix these issues for me. Thank you 🙏🏾 ### Analysis: categories: (App) aspects: (Functionality) sentiments: (Negative) )))

Problems with pictures saving to Photos

I have been an avid Whatsapp user for about 6 years now. Honestly, I’ve always been a fan of the app. It gets the job done, and it has a wide range of useful customizations. Despite all that, since I upgraded to an iPhone XS I’ve had a problem with the app. I have the “save photos to camera roll” option deactivated, yet all my pictures keep saving directly to camera roll. This is really annoying because of the absurd amount of pictures people send nowadays, cleaning 40-50 pictures every day gets kind of boring overtime. , , I’d like some help regarding this issue. Maybe take it into account as a bug for the next release. Needless to say, I am running both the latest iOS and Whatsapp versions. , , If this gets fixed, I will update this review to a 5 star one.

Functionality

Save to Photos

Negative

Functionality - Save to Photos - Negative

### USER: Problems with pictures saving to Photos: I have been an avid Whatsapp user for about 6 years now. Honestly, I’ve always been a fan of the app. It gets the job done, and it has a wide range of useful customizations. Despite all that, since I upgraded to an iPhone XS I’ve had a problem with the app. I have the “save photos to camera roll” option deactivated, yet all my pictures keep saving directly to camera roll. This is really annoying because of the absurd amount of pictures people send nowadays, cleaning 40-50 pictures every day gets kind of boring overtime. , , I’d like some help regarding this issue. Maybe take it into account as a bug for the next release. Needless to say, I am running both the latest iOS and Whatsapp versions. , , If this gets fixed, I will update this review to a 5 star one. ### ASSISTANT: Functionality - Save to Photos - Negative )))

### Review: title: Problems with pictures saving to Photos, content: I have been an avid Whatsapp user for about 6 years now. Honestly, I’ve always been a fan of the app. It gets the job done, and it has a wide range of useful customizations. Despite all that, since I upgraded to an iPhone XS I’ve had a problem with the app. I have the “save photos to camera roll” option deactivated, yet all my pictures keep saving directly to camera roll. This is really annoying because of the absurd amount of pictures people send nowadays, cleaning 40-50 pictures every day gets kind of boring overtime. , , I’d like some help regarding this issue. Maybe take it into account as a bug for the next release. Needless to say, I am running both the latest iOS and Whatsapp versions. , , If this gets fixed, I will update this review to a 5 star one. ### Analysis: categories: Functionality, aspects: Save to Photos, sentiments: Negative )))

### Review: title: Problems with pictures saving to Photos, content: I have been an avid Whatsapp user for about 6 years now. Honestly, I’ve always been a fan of the app. It gets the job done, and it has a wide range of useful customizations. Despite all that, since I upgraded to an iPhone XS I’ve had a problem with the app. I have the “save photos to camera roll” option deactivated, yet all my pictures keep saving directly to camera roll. This is really annoying because of the absurd amount of pictures people send nowadays, cleaning 40-50 pictures every day gets kind of boring overtime. , , I’d like some help regarding this issue. Maybe take it into account as a bug for the next release. Needless to say, I am running both the latest iOS and Whatsapp versions. , , If this gets fixed, I will update this review to a 5 star one. ### Analysis: categories: (Functionality) aspects: (Save to Photos) sentiments: (Negative) )))

The Saving Grace of Communicating

Thanks WhatsApp for providing a free and reliable means of keeping in touch with family and friends all the time. I can’t imagine how I would have been able to do so otherwise. While traveling globally, I am able to share and receive updates and messages from my love ones all the time. You have truly revolutionize communication by making it attainable for everyone. I think I can safely say that it’s because of you why Verizon and all the other networks have made texting unlimited and part of their pricing. If I should give an award to the number one most reliable App for communication, it would definitely be WhatsApp.

Communication, Communication, Communication, Communication

means of keeping in touch, share and receive updates, revolutionize communication, making it attainable for everyone

positive, positive, positive, positive

Communication - means of keeping in touch - positive, Communication - share and receive updates - positive, Communication - revolutionize communication - positive, Communication - making it attainable for everyone - positive

### USER: The Saving Grace of Communicating: Thanks WhatsApp for providing a free and reliable means of keeping in touch with family and friends all the time. I can’t imagine how I would have been able to do so otherwise. While traveling globally, I am able to share and receive updates and messages from my love ones all the time. You have truly revolutionize communication by making it attainable for everyone. I think I can safely say that it’s because of you why Verizon and all the other networks have made texting unlimited and part of their pricing. If I should give an award to the number one most reliable App for communication, it would definitely be WhatsApp. ### ASSISTANT: Communication - means of keeping in touch - positive, Communication - share and receive updates - positive, Communication - revolutionize communication - positive, Communication - making it attainable for everyone - positive )))

### Review: title: The Saving Grace of Communicating, content: Thanks WhatsApp for providing a free and reliable means of keeping in touch with family and friends all the time. I can’t imagine how I would have been able to do so otherwise. While traveling globally, I am able to share and receive updates and messages from my love ones all the time. You have truly revolutionize communication by making it attainable for everyone. I think I can safely say that it’s because of you why Verizon and all the other networks have made texting unlimited and part of their pricing. If I should give an award to the number one most reliable App for communication, it would definitely be WhatsApp. ### Analysis: categories: Communication, Communication, Communication, Communication, aspects: means of keeping in touch, share and receive updates, revolutionize communication, making it attainable for everyone, sentiments: positive, positive, positive, positive )))

### Review: title: The Saving Grace of Communicating, content: Thanks WhatsApp for providing a free and reliable means of keeping in touch with family and friends all the time. I can’t imagine how I would have been able to do so otherwise. While traveling globally, I am able to share and receive updates and messages from my love ones all the time. You have truly revolutionize communication by making it attainable for everyone. I think I can safely say that it’s because of you why Verizon and all the other networks have made texting unlimited and part of their pricing. If I should give an award to the number one most reliable App for communication, it would definitely be WhatsApp. ### Analysis: categories: (Communication, Communication, Communication, Communication) aspects: (means of keeping in touch, share and receive updates, revolutionize communication, making it attainable for everyone) sentiments: (positive, positive, positive, positive) )))

Not impressed

I recently bought an iPhone 14 pro max! I switched from a Samsung galaxy note! In my world I am American and my wife is Dominican! We use WhatsApp daily to speak to one another! Often I copy and paste in conversation because my Spanish is mediocre at best! I itch my Samsung phone I could copy multiple messages at one time and paste to my translator to keep up with the pace of conversation! With Apple that piece of functionality isn’t there! I just don’t think the Apple people understand or have done enough research as to why certain things are important. To copy one message at a time has brought our conversations back to the stone ages! I really like my iPhone! But this is consistent in many applications but it really means something when using WhatsApp!

Functionality

Copy/Paste

Negative

Functionality - Copy/Paste - Negative

### USER: Not impressed: I recently bought an iPhone 14 pro max! I switched from a Samsung galaxy note! In my world I am American and my wife is Dominican! We use WhatsApp daily to speak to one another! Often I copy and paste in conversation because my Spanish is mediocre at best! I itch my Samsung phone I could copy multiple messages at one time and paste to my translator to keep up with the pace of conversation! With Apple that piece of functionality isn’t there! I just don’t think the Apple people understand or have done enough research as to why certain things are important. To copy one message at a time has brought our conversations back to the stone ages! I really like my iPhone! But this is consistent in many applications but it really means something when using WhatsApp! ### ASSISTANT: Functionality - Copy/Paste - Negative )))

### Review: title: Not impressed, content: I recently bought an iPhone 14 pro max! I switched from a Samsung galaxy note! In my world I am American and my wife is Dominican! We use WhatsApp daily to speak to one another! Often I copy and paste in conversation because my Spanish is mediocre at best! I itch my Samsung phone I could copy multiple messages at one time and paste to my translator to keep up with the pace of conversation! With Apple that piece of functionality isn’t there! I just don’t think the Apple people understand or have done enough research as to why certain things are important. To copy one message at a time has brought our conversations back to the stone ages! I really like my iPhone! But this is consistent in many applications but it really means something when using WhatsApp! ### Analysis: categories: Functionality, aspects: Copy/Paste, sentiments: Negative )))

### Review: title: Not impressed, content: I recently bought an iPhone 14 pro max! I switched from a Samsung galaxy note! In my world I am American and my wife is Dominican! We use WhatsApp daily to speak to one another! Often I copy and paste in conversation because my Spanish is mediocre at best! I itch my Samsung phone I could copy multiple messages at one time and paste to my translator to keep up with the pace of conversation! With Apple that piece of functionality isn’t there! I just don’t think the Apple people understand or have done enough research as to why certain things are important. To copy one message at a time has brought our conversations back to the stone ages! I really like my iPhone! But this is consistent in many applications but it really means something when using WhatsApp! ### Analysis: categories: (Functionality) aspects: (Copy/Paste) sentiments: (Negative) )))

Privacy

I think whatsapp is not geniune. , I’ve friends who use third party apps and they’re able to see messages I deleted for everyone! , they’re able to see status update even after 24 hours! i’m concerned that, they’ll still see your feeds even if you block them. what are whatsapp doing about third party apps! like whatsapp GB and whatsapp plus. I understand whatsapp data are stored on our local devices which I doubt but even so there shouldn’t be an app that breach into original features like deleting for everyone.

Privacy

Data Protection

Negative

Privacy - Data Protection - Negative

### USER: Privacy: I think whatsapp is not geniune. , I’ve friends who use third party apps and they’re able to see messages I deleted for everyone! , they’re able to see status update even after 24 hours! i’m concerned that, they’ll still see your feeds even if you block them. what are whatsapp doing about third party apps! like whatsapp GB and whatsapp plus. I understand whatsapp data are stored on our local devices which I doubt but even so there shouldn’t be an app that breach into original features like deleting for everyone. ### ASSISTANT: Privacy - Data Protection - Negative )))

### Review: title: Privacy, content: I think whatsapp is not geniune. , I’ve friends who use third party apps and they’re able to see messages I deleted for everyone! , they’re able to see status update even after 24 hours! i’m concerned that, they’ll still see your feeds even if you block them. what are whatsapp doing about third party apps! like whatsapp GB and whatsapp plus. I understand whatsapp data are stored on our local devices which I doubt but even so there shouldn’t be an app that breach into original features like deleting for everyone. ### Analysis: categories: Privacy, aspects: Data Protection, sentiments: Negative )))

### Review: title: Privacy, content: I think whatsapp is not geniune. , I’ve friends who use third party apps and they’re able to see messages I deleted for everyone! , they’re able to see status update even after 24 hours! i’m concerned that, they’ll still see your feeds even if you block them. what are whatsapp doing about third party apps! like whatsapp GB and whatsapp plus. I understand whatsapp data are stored on our local devices which I doubt but even so there shouldn’t be an app that breach into original features like deleting for everyone. ### Analysis: categories: (Privacy) aspects: (Data Protection) sentiments: (Negative) )))

Review

The other reviews make me nervous. I haven’t had an issue yet, but some reviews talk about hacking and such. Of course, the issue might have been resolved, and o haven’t had an issue yet, but still. Anyways, my review is a lot less complaining, and more so a request to make it more “fun”. , So, maybe add the ability to change the texts color for different people. So like you could change your friends text color to pink or something, but it wouldn’t effect the friend at all. This wouldn’t be groundbreaking or anything, and it wouldn’t change much. Just make it more aesthetically pleasing. , The rea

Security, Functionality

Hacking, Customizable color

negative, positive

Security - Hacking - negative, Functionality - Customizable color - positive

### USER: Review: The other reviews make me nervous. I haven’t had an issue yet, but some reviews talk about hacking and such. Of course, the issue might have been resolved, and o haven’t had an issue yet, but still. Anyways, my review is a lot less complaining, and more so a request to make it more “fun”. , So, maybe add the ability to change the texts color for different people. So like you could change your friends text color to pink or something, but it wouldn’t effect the friend at all. This wouldn’t be groundbreaking or anything, and it wouldn’t change much. Just make it more aesthetically pleasing. , The rea ### ASSISTANT: Security - Hacking - negative, Functionality - Customizable color - positive )))

### Review: title: Review, content: The other reviews make me nervous. I haven’t had an issue yet, but some reviews talk about hacking and such. Of course, the issue might have been resolved, and o haven’t had an issue yet, but still. Anyways, my review is a lot less complaining, and more so a request to make it more “fun”. , So, maybe add the ability to change the texts color for different people. So like you could change your friends text color to pink or something, but it wouldn’t effect the friend at all. This wouldn’t be groundbreaking or anything, and it wouldn’t change much. Just make it more aesthetically pleasing. , The rea ### Analysis: categories: Security, Functionality, aspects: Hacking, Customizable color, sentiments: negative, positive )))

### Review: title: Review, content: The other reviews make me nervous. I haven’t had an issue yet, but some reviews talk about hacking and such. Of course, the issue might have been resolved, and o haven’t had an issue yet, but still. Anyways, my review is a lot less complaining, and more so a request to make it more “fun”. , So, maybe add the ability to change the texts color for different people. So like you could change your friends text color to pink or something, but it wouldn’t effect the friend at all. This wouldn’t be groundbreaking or anything, and it wouldn’t change much. Just make it more aesthetically pleasing. , The rea ### Analysis: categories: (Security, Functionality) aspects: (Hacking, Customizable color) sentiments: (negative, positive) )))

Improve the app by adding much needed features

I typically don’t write reviews but I love WhatsApp and I’ve been a user for years., I would like to see some new features that will make its users extremely happy and productive., 1- A feature to save locations share across the platform so you can later easily retrieve it by label. Ever had to scroll up to look up that location ? Lol , 2- An event creator feature where all your friends can rsvp and it notifies the group of any updates. I have many groups where we organize sport events and night outings an we manually update the list , 3- allow for an account to be link to email so if you get a new number you can retrieve your old account. This one is self explanatory and everyone is asking for it

Feature, Feature, Account

Location sharing, Event creator, Linking to email

Positive, Positive, Neutral

Feature - Location sharing - Positive, Feature - Event creator - Positive, Account - Linking to email - Neutral

### USER: Improve the app by adding much needed features: I typically don’t write reviews but I love WhatsApp and I’ve been a user for years., I would like to see some new features that will make its users extremely happy and productive., 1- A feature to save locations share across the platform so you can later easily retrieve it by label. Ever had to scroll up to look up that location ? Lol , 2- An event creator feature where all your friends can rsvp and it notifies the group of any updates. I have many groups where we organize sport events and night outings an we manually update the list , 3- allow for an account to be link to email so if you get a new number you can retrieve your old account. This one is self explanatory and everyone is asking for it ### ASSISTANT: Feature - Location sharing - Positive, Feature - Event creator - Positive, Account - Linking to email - Neutral )))

### Review: title: Improve the app by adding much needed features, content: I typically don’t write reviews but I love WhatsApp and I’ve been a user for years., I would like to see some new features that will make its users extremely happy and productive., 1- A feature to save locations share across the platform so you can later easily retrieve it by label. Ever had to scroll up to look up that location ? Lol , 2- An event creator feature where all your friends can rsvp and it notifies the group of any updates. I have many groups where we organize sport events and night outings an we manually update the list , 3- allow for an account to be link to email so if you get a new number you can retrieve your old account. This one is self explanatory and everyone is asking for it ### Analysis: categories: Feature, Feature, Account, aspects: Location sharing, Event creator, Linking to email, sentiments: Positive, Positive, Neutral )))

### Review: title: Improve the app by adding much needed features, content: I typically don’t write reviews but I love WhatsApp and I’ve been a user for years., I would like to see some new features that will make its users extremely happy and productive., 1- A feature to save locations share across the platform so you can later easily retrieve it by label. Ever had to scroll up to look up that location ? Lol , 2- An event creator feature where all your friends can rsvp and it notifies the group of any updates. I have many groups where we organize sport events and night outings an we manually update the list , 3- allow for an account to be link to email so if you get a new number you can retrieve your old account. This one is self explanatory and everyone is asking for it ### Analysis: categories: (Feature, Feature, Account) aspects: (Location sharing, Event creator, Linking to email) sentiments: (Positive, Positive, Neutral) )))

Ripped Off Again On This App

This is the second time being ripped off from this app. And nobody does anything about it. The last one just happened 45 minutes ago when I sent the person $45 that I had in that account. The person lied and gave me the wrong address to pick the product up and so I got scammed out of $45 from this person . I have all her messages and it will show what I’m talking about. The person uses one name on your site in another name on a different site and two different phone numbers. I will include a picture of her phone number and her name. But if you look into this and see in my account and the money I sent her it’s a totally different name ., Unfortunately on this review it will not let me post a photo or screenshot.

Fraud

Price

Negative

Fraud - Price - Negative

### USER: Ripped Off Again On This App: This is the second time being ripped off from this app. And nobody does anything about it. The last one just happened 45 minutes ago when I sent the person $45 that I had in that account. The person lied and gave me the wrong address to pick the product up and so I got scammed out of $45 from this person . I have all her messages and it will show what I’m talking about. The person uses one name on your site in another name on a different site and two different phone numbers. I will include a picture of her phone number and her name. But if you look into this and see in my account and the money I sent her it’s a totally different name ., Unfortunately on this review it will not let me post a photo or screenshot. ### ASSISTANT: Fraud - Price - Negative )))

### Review: title: Ripped Off Again On This App, content: This is the second time being ripped off from this app. And nobody does anything about it. The last one just happened 45 minutes ago when I sent the person $45 that I had in that account. The person lied and gave me the wrong address to pick the product up and so I got scammed out of $45 from this person . I have all her messages and it will show what I’m talking about. The person uses one name on your site in another name on a different site and two different phone numbers. I will include a picture of her phone number and her name. But if you look into this and see in my account and the money I sent her it’s a totally different name ., Unfortunately on this review it will not let me post a photo or screenshot. ### Analysis: categories: Fraud, aspects: Price, sentiments: Negative )))

### Review: title: Ripped Off Again On This App, content: This is the second time being ripped off from this app. And nobody does anything about it. The last one just happened 45 minutes ago when I sent the person $45 that I had in that account. The person lied and gave me the wrong address to pick the product up and so I got scammed out of $45 from this person . I have all her messages and it will show what I’m talking about. The person uses one name on your site in another name on a different site and two different phone numbers. I will include a picture of her phone number and her name. But if you look into this and see in my account and the money I sent her it’s a totally different name ., Unfortunately on this review it will not let me post a photo or screenshot. ### Analysis: categories: (Fraud) aspects: (Price) sentiments: (Negative) )))

Stickers, media, links, doc & roll adjustments

I’ve been using the WhatsApp since a long time ago, I still believe that the are a lots of things need more improvements, when you chat you can’t go back to the point you need, you should scroll and sometimes it crash & all your efforts will fade away, this should have an option that makes go back to the event you want or by choosing a photo from your media or a scroll option on your chat page., After saving you personal stickers from other apps on you favorites you cannot save them in categories that you want or create, this also needs some modifications so you can save them in your own categories that make you act faster & easier., Hope we can see these options when the updates come, Regards to the team & their efforts.

Functionality, Functionality, Functionality

Feature Additions, Organization, Performance

Negative, Negative, Negative

Functionality - Feature Additions - Negative, Functionality - Organization - Negative, Functionality - Performance - Negative

### USER: Stickers, media, links, doc & roll adjustments: I’ve been using the WhatsApp since a long time ago, I still believe that the are a lots of things need more improvements, when you chat you can’t go back to the point you need, you should scroll and sometimes it crash & all your efforts will fade away, this should have an option that makes go back to the event you want or by choosing a photo from your media or a scroll option on your chat page., After saving you personal stickers from other apps on you favorites you cannot save them in categories that you want or create, this also needs some modifications so you can save them in your own categories that make you act faster & easier., Hope we can see these options when the updates come, Regards to the team & their efforts. ### ASSISTANT: Functionality - Feature Additions - Negative, Functionality - Organization - Negative, Functionality - Performance - Negative )))

### Review: title: Stickers, media, links, doc & roll adjustments, content: I’ve been using the WhatsApp since a long time ago, I still believe that the are a lots of things need more improvements, when you chat you can’t go back to the point you need, you should scroll and sometimes it crash & all your efforts will fade away, this should have an option that makes go back to the event you want or by choosing a photo from your media or a scroll option on your chat page., After saving you personal stickers from other apps on you favorites you cannot save them in categories that you want or create, this also needs some modifications so you can save them in your own categories that make you act faster & easier., Hope we can see these options when the updates come, Regards to the team & their efforts. ### Analysis: categories: Functionality, Functionality, Functionality, aspects: Feature Additions, Organization, Performance, sentiments: Negative, Negative, Negative )))

### Review: title: Stickers, media, links, doc & roll adjustments, content: I’ve been using the WhatsApp since a long time ago, I still believe that the are a lots of things need more improvements, when you chat you can’t go back to the point you need, you should scroll and sometimes it crash & all your efforts will fade away, this should have an option that makes go back to the event you want or by choosing a photo from your media or a scroll option on your chat page., After saving you personal stickers from other apps on you favorites you cannot save them in categories that you want or create, this also needs some modifications so you can save them in your own categories that make you act faster & easier., Hope we can see these options when the updates come, Regards to the team & their efforts. ### Analysis: categories: (Functionality, Functionality, Functionality) aspects: (Feature Additions, Organization, Performance) sentiments: (Negative, Negative, Negative) )))

It’s the best messenger app out there

It’s very reliable and user friendly. Unlike other messaging apps you can send 30 minute long voice messages, which is great to have for some people. I also do believe that video and picture quality are better, but that could also just be me. I would like more sticker options like on the Apple messaging app were it’s possible to buy stickers from the App Store. All in all I would recommend if possible to move all your chats to this app and delete the others.👍

Messaging, Messaging, Messaging, Messaging, Messaging, Messaging

sticker options, picture quality, video quality, voice message length, reliability, user friendliness

negative, positive, positive, positive, positive, positive

Messaging - sticker options - negative, Messaging - picture quality - positive, Messaging - video quality - positive, Messaging - voice message length - positive, Messaging - reliability - positive, Messaging - user friendliness - positive

### USER: It’s the best messenger app out there: It’s very reliable and user friendly. Unlike other messaging apps you can send 30 minute long voice messages, which is great to have for some people. I also do believe that video and picture quality are better, but that could also just be me. I would like more sticker options like on the Apple messaging app were it’s possible to buy stickers from the App Store. All in all I would recommend if possible to move all your chats to this app and delete the others.👍 ### ASSISTANT: Messaging - sticker options - negative, Messaging - picture quality - positive, Messaging - video quality - positive, Messaging - voice message length - positive, Messaging - reliability - positive, Messaging - user friendliness - positive )))

### Review: title: It’s the best messenger app out there, content: It’s very reliable and user friendly. Unlike other messaging apps you can send 30 minute long voice messages, which is great to have for some people. I also do believe that video and picture quality are better, but that could also just be me. I would like more sticker options like on the Apple messaging app were it’s possible to buy stickers from the App Store. All in all I would recommend if possible to move all your chats to this app and delete the others.👍 ### Analysis: categories: Messaging, Messaging, Messaging, Messaging, Messaging, Messaging, aspects: sticker options, picture quality, video quality, voice message length, reliability, user friendliness, sentiments: negative, positive, positive, positive, positive, positive )))

### Review: title: It’s the best messenger app out there, content: It’s very reliable and user friendly. Unlike other messaging apps you can send 30 minute long voice messages, which is great to have for some people. I also do believe that video and picture quality are better, but that could also just be me. I would like more sticker options like on the Apple messaging app were it’s possible to buy stickers from the App Store. All in all I would recommend if possible to move all your chats to this app and delete the others.👍 ### Analysis: categories: (Messaging, Messaging, Messaging, Messaging, Messaging, Messaging) aspects: (sticker options, picture quality, video quality, voice message length, reliability, user friendliness) sentiments: (negative, positive, positive, positive, positive, positive) )))

Definitely set 2FA !!

Love WhatsApp. Use it more than any other app. 100x better than SMS! However, it recently was hacked. And the person that did it, tried to scam my friends, family and business associates out of money by saying he was me and needed to borrow money. This was the moment I realized whatsapp support was zero help. I sent them messages and they replied with copied text from their FAQ. It was ridiculous. They did help one bit as it almost felt like they were supporting my hacker. , , Make sure you set your 2FA. And if you get hacked, delete whatsapp and change the SIM card in your phone. Then you have to wait 7-days for the email authentication to reset. My hacker kept resetting it so it actually took a lot longer. , , C’mon whatsapp! Figure out how to shut these guys down. Use the power of Facebook and figure it out!

Security, Security, Customer Support

Hacking, 2FA, Responsiveness

Negative, Positive, Negative

Security - Hacking - Negative, Security - 2FA - Positive, Customer Support - Responsiveness - Negative

### USER: Definitely set 2FA !!: Love WhatsApp. Use it more than any other app. 100x better than SMS! However, it recently was hacked. And the person that did it, tried to scam my friends, family and business associates out of money by saying he was me and needed to borrow money. This was the moment I realized whatsapp support was zero help. I sent them messages and they replied with copied text from their FAQ. It was ridiculous. They did help one bit as it almost felt like they were supporting my hacker. , , Make sure you set your 2FA. And if you get hacked, delete whatsapp and change the SIM card in your phone. Then you have to wait 7-days for the email authentication to reset. My hacker kept resetting it so it actually took a lot longer. , , C’mon whatsapp! Figure out how to shut these guys down. Use the power of Facebook and figure it out! ### ASSISTANT: Security - Hacking - Negative, Security - 2FA - Positive, Customer Support - Responsiveness - Negative )))

### Review: title: Definitely set 2FA !!, content: Love WhatsApp. Use it more than any other app. 100x better than SMS! However, it recently was hacked. And the person that did it, tried to scam my friends, family and business associates out of money by saying he was me and needed to borrow money. This was the moment I realized whatsapp support was zero help. I sent them messages and they replied with copied text from their FAQ. It was ridiculous. They did help one bit as it almost felt like they were supporting my hacker. , , Make sure you set your 2FA. And if you get hacked, delete whatsapp and change the SIM card in your phone. Then you have to wait 7-days for the email authentication to reset. My hacker kept resetting it so it actually took a lot longer. , , C’mon whatsapp! Figure out how to shut these guys down. Use the power of Facebook and figure it out! ### Analysis: categories: Security, Security, Customer Support, aspects: Hacking, 2FA, Responsiveness, sentiments: Negative, Positive, Negative )))

### Review: title: Definitely set 2FA !!, content: Love WhatsApp. Use it more than any other app. 100x better than SMS! However, it recently was hacked. And the person that did it, tried to scam my friends, family and business associates out of money by saying he was me and needed to borrow money. This was the moment I realized whatsapp support was zero help. I sent them messages and they replied with copied text from their FAQ. It was ridiculous. They did help one bit as it almost felt like they were supporting my hacker. , , Make sure you set your 2FA. And if you get hacked, delete whatsapp and change the SIM card in your phone. Then you have to wait 7-days for the email authentication to reset. My hacker kept resetting it so it actually took a lot longer. , , C’mon whatsapp! Figure out how to shut these guys down. Use the power of Facebook and figure it out! ### Analysis: categories: (Security, Security, Customer Support) aspects: (Hacking, 2FA, Responsiveness) sentiments: (Negative, Positive, Negative) )))

Frustrating Experience, No Reliable Customer Service

Less than a week after I made an account with WhatsApp for work, my number was banned with no explanation. After my appeal was rejected, I contacted “Customer Support” on the website. They responded telling me to appeal on the app, which I couldn’t do because I had already sent an appeal. I responded, informing them of my situation further, and they sent the same message back. WhatsApp has no customer support phone number, nor do they have a live chat option. The customer support they do have just regurgitates information from their limited Help Center pages. For such a large platform used by so many people for communication, it is surprising and disappointing how inadequate their own communication and support is.

Customer Support, Customer Support, Customer Support

Customer Service, Communication, Support Availability

negative, negative, negative

Customer Support - Customer Service - negative, Customer Support - Communication - negative, Customer Support - Support Availability - negative

### USER: Frustrating Experience, No Reliable Customer Service: Less than a week after I made an account with WhatsApp for work, my number was banned with no explanation. After my appeal was rejected, I contacted “Customer Support” on the website. They responded telling me to appeal on the app, which I couldn’t do because I had already sent an appeal. I responded, informing them of my situation further, and they sent the same message back. WhatsApp has no customer support phone number, nor do they have a live chat option. The customer support they do have just regurgitates information from their limited Help Center pages. For such a large platform used by so many people for communication, it is surprising and disappointing how inadequate their own communication and support is. ### ASSISTANT: Customer Support - Customer Service - negative, Customer Support - Communication - negative, Customer Support - Support Availability - negative )))

### Review: title: Frustrating Experience, No Reliable Customer Service, content: Less than a week after I made an account with WhatsApp for work, my number was banned with no explanation. After my appeal was rejected, I contacted “Customer Support” on the website. They responded telling me to appeal on the app, which I couldn’t do because I had already sent an appeal. I responded, informing them of my situation further, and they sent the same message back. WhatsApp has no customer support phone number, nor do they have a live chat option. The customer support they do have just regurgitates information from their limited Help Center pages. For such a large platform used by so many people for communication, it is surprising and disappointing how inadequate their own communication and support is. ### Analysis: categories: Customer Support, Customer Support, Customer Support, aspects: Customer Service, Communication, Support Availability, sentiments: negative, negative, negative )))

### Review: title: Frustrating Experience, No Reliable Customer Service, content: Less than a week after I made an account with WhatsApp for work, my number was banned with no explanation. After my appeal was rejected, I contacted “Customer Support” on the website. They responded telling me to appeal on the app, which I couldn’t do because I had already sent an appeal. I responded, informing them of my situation further, and they sent the same message back. WhatsApp has no customer support phone number, nor do they have a live chat option. The customer support they do have just regurgitates information from their limited Help Center pages. For such a large platform used by so many people for communication, it is surprising and disappointing how inadequate their own communication and support is. ### Analysis: categories: (Customer Support, Customer Support, Customer Support) aspects: (Customer Service, Communication, Support Availability) sentiments: (negative, negative, negative) )))

Note

Wishing I could access ‎WhatsApp through the Apple Watch like a little app on it so that way when I miss a text from ‎WhatsApp from a friend or family member and I just view it and then it disappears is very annoying because when you don’t have your phone on you can’t read it againSuch a high company and yet this little detail that you can’t have a little app on the Apple Watch to view all text on the app through the Apple Watch , why dose the app WatchChat have it and you don’t 🧐❓

Functionality, Functionality

App integration, Feature request

Negative, Positive

Functionality - App integration - Negative, Functionality - Feature request - Positive

### USER: Note: Wishing I could access ‎WhatsApp through the Apple Watch like a little app on it so that way when I miss a text from ‎WhatsApp from a friend or family member and I just view it and then it disappears is very annoying because when you don’t have your phone on you can’t read it againSuch a high company and yet this little detail that you can’t have a little app on the Apple Watch to view all text on the app through the Apple Watch , why dose the app WatchChat have it and you don’t 🧐❓ ### ASSISTANT: Functionality - App integration - Negative, Functionality - Feature request - Positive )))

### Review: title: Note, content: Wishing I could access ‎WhatsApp through the Apple Watch like a little app on it so that way when I miss a text from ‎WhatsApp from a friend or family member and I just view it and then it disappears is very annoying because when you don’t have your phone on you can’t read it againSuch a high company and yet this little detail that you can’t have a little app on the Apple Watch to view all text on the app through the Apple Watch , why dose the app WatchChat have it and you don’t 🧐❓ ### Analysis: categories: Functionality, Functionality, aspects: App integration, Feature request, sentiments: Negative, Positive )))

### Review: title: Note, content: Wishing I could access ‎WhatsApp through the Apple Watch like a little app on it so that way when I miss a text from ‎WhatsApp from a friend or family member and I just view it and then it disappears is very annoying because when you don’t have your phone on you can’t read it againSuch a high company and yet this little detail that you can’t have a little app on the Apple Watch to view all text on the app through the Apple Watch , why dose the app WatchChat have it and you don’t 🧐❓ ### Analysis: categories: (Functionality, Functionality) aspects: (App integration, Feature request) sentiments: (Negative, Positive) )))

Great messenger app but loses the call feature.

I love WhatsApp. It’s the best group message app I’ve found. If it was ONLY that, it would be perfect., , Nobody needs the call feature. That’s what we have phones for. The only people who use the call feature are spammer/scammers. , , If you’re not going to remove the call feature, for the love of God, give us the option to turn it off. Or at the least, give us the option to only accept calls from contacts. I get 5 robo calls a day from out of the country. Blocking those numbers after the fact is useless. Let us block them all beforehand.

App features

Call feature

Negative

App features - Call feature - Negative

### USER: Great messenger app but loses the call feature.: I love WhatsApp. It’s the best group message app I’ve found. If it was ONLY that, it would be perfect., , Nobody needs the call feature. That’s what we have phones for. The only people who use the call feature are spammer/scammers. , , If you’re not going to remove the call feature, for the love of God, give us the option to turn it off. Or at the least, give us the option to only accept calls from contacts. I get 5 robo calls a day from out of the country. Blocking those numbers after the fact is useless. Let us block them all beforehand. ### ASSISTANT: App features - Call feature - Negative )))

### Review: title: Great messenger app but loses the call feature., content: I love WhatsApp. It’s the best group message app I’ve found. If it was ONLY that, it would be perfect., , Nobody needs the call feature. That’s what we have phones for. The only people who use the call feature are spammer/scammers. , , If you’re not going to remove the call feature, for the love of God, give us the option to turn it off. Or at the least, give us the option to only accept calls from contacts. I get 5 robo calls a day from out of the country. Blocking those numbers after the fact is useless. Let us block them all beforehand. ### Analysis: categories: App features, aspects: Call feature, sentiments: Negative )))

### Review: title: Great messenger app but loses the call feature., content: I love WhatsApp. It’s the best group message app I’ve found. If it was ONLY that, it would be perfect., , Nobody needs the call feature. That’s what we have phones for. The only people who use the call feature are spammer/scammers. , , If you’re not going to remove the call feature, for the love of God, give us the option to turn it off. Or at the least, give us the option to only accept calls from contacts. I get 5 robo calls a day from out of the country. Blocking those numbers after the fact is useless. Let us block them all beforehand. ### Analysis: categories: (App features) aspects: (Call feature) sentiments: (Negative) )))

Having a problem on iPhone X

WhatsApp is one of the best communication apps I know and it has been forever to be honest, it’s simple and really useful and rarely I get to find bugs in it. But I’ve found one that’s quite annoying., , So when I try to send photos the top options such as (exit, cut, T, and the drawing thingy appear at the same level of the notch which means I can’t use it. This only happens with WhatsApp for me and it’s been quite annoying to say the least. , I tried different things already., , I turned off and turned on my phone, I updated to the last version both my phone and WhatsApp (note: this problem has been going on before I update to the last iOS), I went on the support page and I didn’t quite find my problem so I came here as my last resource. I use WhatsApp OFTEN and it’s quite the problem., , Please if I could get some support that I’d be amazing.

App-Functionality

Bug

negative

App-Functionality - Bug - negative

### USER: Having a problem on iPhone X: WhatsApp is one of the best communication apps I know and it has been forever to be honest, it’s simple and really useful and rarely I get to find bugs in it. But I’ve found one that’s quite annoying., , So when I try to send photos the top options such as (exit, cut, T, and the drawing thingy appear at the same level of the notch which means I can’t use it. This only happens with WhatsApp for me and it’s been quite annoying to say the least. , I tried different things already., , I turned off and turned on my phone, I updated to the last version both my phone and WhatsApp (note: this problem has been going on before I update to the last iOS), I went on the support page and I didn’t quite find my problem so I came here as my last resource. I use WhatsApp OFTEN and it’s quite the problem., , Please if I could get some support that I’d be amazing. ### ASSISTANT: App-Functionality - Bug - negative )))

### Review: title: Having a problem on iPhone X, content: WhatsApp is one of the best communication apps I know and it has been forever to be honest, it’s simple and really useful and rarely I get to find bugs in it. But I’ve found one that’s quite annoying., , So when I try to send photos the top options such as (exit, cut, T, and the drawing thingy appear at the same level of the notch which means I can’t use it. This only happens with WhatsApp for me and it’s been quite annoying to say the least. , I tried different things already., , I turned off and turned on my phone, I updated to the last version both my phone and WhatsApp (note: this problem has been going on before I update to the last iOS), I went on the support page and I didn’t quite find my problem so I came here as my last resource. I use WhatsApp OFTEN and it’s quite the problem., , Please if I could get some support that I’d be amazing. ### Analysis: categories: App-Functionality, aspects: Bug, sentiments: negative )))

### Review: title: Having a problem on iPhone X, content: WhatsApp is one of the best communication apps I know and it has been forever to be honest, it’s simple and really useful and rarely I get to find bugs in it. But I’ve found one that’s quite annoying., , So when I try to send photos the top options such as (exit, cut, T, and the drawing thingy appear at the same level of the notch which means I can’t use it. This only happens with WhatsApp for me and it’s been quite annoying to say the least. , I tried different things already., , I turned off and turned on my phone, I updated to the last version both my phone and WhatsApp (note: this problem has been going on before I update to the last iOS), I went on the support page and I didn’t quite find my problem so I came here as my last resource. I use WhatsApp OFTEN and it’s quite the problem., , Please if I could get some support that I’d be amazing. ### Analysis: categories: (App-Functionality) aspects: (Bug) sentiments: (negative) )))

Complement and recommendations

I love Whatsapp and it is very user friendly. I use to for personal and work purpose. And really helps in my day to day activities at work. Just one suggestion some times in a group chat we want to avoid a particular individual from some conversation and as a result we end up creating a new group each time and that group is never used again after that conversation. Why don’t you create a option in Whatsapp group where you can create a conversation subgroup and select who should be involved in it from the group and once the topic is discussed the conversation subgroup can be closed. This helps a lot of user in personal and business purposes. Just a suggestion and I believe it’s do able.

Communication

Suggestion

Positive

Communication - Suggestion - Positive

### USER: Complement and recommendations: I love Whatsapp and it is very user friendly. I use to for personal and work purpose. And really helps in my day to day activities at work. Just one suggestion some times in a group chat we want to avoid a particular individual from some conversation and as a result we end up creating a new group each time and that group is never used again after that conversation. Why don’t you create a option in Whatsapp group where you can create a conversation subgroup and select who should be involved in it from the group and once the topic is discussed the conversation subgroup can be closed. This helps a lot of user in personal and business purposes. Just a suggestion and I believe it’s do able. ### ASSISTANT: Communication - Suggestion - Positive )))

### Review: title: Complement and recommendations, content: I love Whatsapp and it is very user friendly. I use to for personal and work purpose. And really helps in my day to day activities at work. Just one suggestion some times in a group chat we want to avoid a particular individual from some conversation and as a result we end up creating a new group each time and that group is never used again after that conversation. Why don’t you create a option in Whatsapp group where you can create a conversation subgroup and select who should be involved in it from the group and once the topic is discussed the conversation subgroup can be closed. This helps a lot of user in personal and business purposes. Just a suggestion and I believe it’s do able. ### Analysis: categories: Communication, aspects: Suggestion, sentiments: Positive )))

### Review: title: Complement and recommendations, content: I love Whatsapp and it is very user friendly. I use to for personal and work purpose. And really helps in my day to day activities at work. Just one suggestion some times in a group chat we want to avoid a particular individual from some conversation and as a result we end up creating a new group each time and that group is never used again after that conversation. Why don’t you create a option in Whatsapp group where you can create a conversation subgroup and select who should be involved in it from the group and once the topic is discussed the conversation subgroup can be closed. This helps a lot of user in personal and business purposes. Just a suggestion and I believe it’s do able. ### Analysis: categories: (Communication) aspects: (Suggestion) sentiments: (Positive) )))

Emoji keyboard closes

Alright, let me start off by saying I love whatsapp and I use it every single day. I’ve never had any issues or gripes with it before, until now. With this new update I noticed that I cannot send continued emojis. As soon as I hit send after selecting an emoji from the emoji keyboard, it switches back to the regular alphabet keyboard, so if I want to send more emojis I have to again select the emoji keyboard option. Yeah it may seem like it’s not a big deal but believe me it gets annoying. Please fix this!

App Interface, Overall Experience

Emoji Keyboard, WhatsApp

Negative, Neutral

App Interface - Emoji Keyboard - Negative, Overall Experience - WhatsApp - Neutral

### USER: Emoji keyboard closes: Alright, let me start off by saying I love whatsapp and I use it every single day. I’ve never had any issues or gripes with it before, until now. With this new update I noticed that I cannot send continued emojis. As soon as I hit send after selecting an emoji from the emoji keyboard, it switches back to the regular alphabet keyboard, so if I want to send more emojis I have to again select the emoji keyboard option. Yeah it may seem like it’s not a big deal but believe me it gets annoying. Please fix this! ### ASSISTANT: App Interface - Emoji Keyboard - Negative, Overall Experience - WhatsApp - Neutral )))

### Review: title: Emoji keyboard closes, content: Alright, let me start off by saying I love whatsapp and I use it every single day. I’ve never had any issues or gripes with it before, until now. With this new update I noticed that I cannot send continued emojis. As soon as I hit send after selecting an emoji from the emoji keyboard, it switches back to the regular alphabet keyboard, so if I want to send more emojis I have to again select the emoji keyboard option. Yeah it may seem like it’s not a big deal but believe me it gets annoying. Please fix this! ### Analysis: categories: App Interface, Overall Experience, aspects: Emoji Keyboard, WhatsApp, sentiments: Negative, Neutral )))

### Review: title: Emoji keyboard closes, content: Alright, let me start off by saying I love whatsapp and I use it every single day. I’ve never had any issues or gripes with it before, until now. With this new update I noticed that I cannot send continued emojis. As soon as I hit send after selecting an emoji from the emoji keyboard, it switches back to the regular alphabet keyboard, so if I want to send more emojis I have to again select the emoji keyboard option. Yeah it may seem like it’s not a big deal but believe me it gets annoying. Please fix this! ### Analysis: categories: (App Interface, Overall Experience) aspects: (Emoji Keyboard, WhatsApp) sentiments: (Negative, Neutral) )))

literally my new favorite app.

Ok so whatsapp has every feature i need. I can call my friends who have different types of phones and for some reason i love that the background is customizable. I think its very useful and use it a bit. I only have one problem and its not huge but for some reason when i call somebody i can put them on speakerphone all the way up full volume to my ear and still barely hear them whereas when im using my normal phone app its much louder… so if that were fixed then the app would be the definition of perfect<3

App, App, App, App

Feature, Customization, Utility, Audio Quality

Positive, Positive, Positive, Negative

App - Feature - Positive, App - Customization - Positive, App - Utility - Positive, App - Audio Quality - Negative

### USER: literally my new favorite app.: Ok so whatsapp has every feature i need. I can call my friends who have different types of phones and for some reason i love that the background is customizable. I think its very useful and use it a bit. I only have one problem and its not huge but for some reason when i call somebody i can put them on speakerphone all the way up full volume to my ear and still barely hear them whereas when im using my normal phone app its much louder… so if that were fixed then the app would be the definition of perfect<3 ### ASSISTANT: App - Feature - Positive, App - Customization - Positive, App - Utility - Positive, App - Audio Quality - Negative )))

### Review: title: literally my new favorite app., content: Ok so whatsapp has every feature i need. I can call my friends who have different types of phones and for some reason i love that the background is customizable. I think its very useful and use it a bit. I only have one problem and its not huge but for some reason when i call somebody i can put them on speakerphone all the way up full volume to my ear and still barely hear them whereas when im using my normal phone app its much louder… so if that were fixed then the app would be the definition of perfect<3 ### Analysis: categories: App, App, App, App, aspects: Feature, Customization, Utility, Audio Quality, sentiments: Positive, Positive, Positive, Negative )))

### Review: title: literally my new favorite app., content: Ok so whatsapp has every feature i need. I can call my friends who have different types of phones and for some reason i love that the background is customizable. I think its very useful and use it a bit. I only have one problem and its not huge but for some reason when i call somebody i can put them on speakerphone all the way up full volume to my ear and still barely hear them whereas when im using my normal phone app its much louder… so if that were fixed then the app would be the definition of perfect<3 ### Analysis: categories: (App, App, App, App) aspects: (Feature, Customization, Utility, Audio Quality) sentiments: (Positive, Positive, Positive, Negative) )))

Un fixable bug!!!!

I have been struggling with this app for 2 weeks. I moved from South America to the US and changed my number and ever since it’s done nothing but block my account supposedly because I’m sending spam. I use my WhatsApp for work and to communicate with my friends and family. I message a lot but I don’t spam people. This has cost me a lot at work as my bosses and clients are very unhappy and I’ve been taken off projects because I cannot stay connected to WhatsApp. There is absolutely no way to talk to customer support. The app just leaves you in limbo. I am desperate to solve this problem yet it has been impossible. They continue to block me every six hours, then habilitate my account for a few hours only to block me again. This is the cycle for the past two weeks. Unbelievable.

App

functionality

negative

App - functionality - negative

### USER: Un fixable bug!!!!: I have been struggling with this app for 2 weeks. I moved from South America to the US and changed my number and ever since it’s done nothing but block my account supposedly because I’m sending spam. I use my WhatsApp for work and to communicate with my friends and family. I message a lot but I don’t spam people. This has cost me a lot at work as my bosses and clients are very unhappy and I’ve been taken off projects because I cannot stay connected to WhatsApp. There is absolutely no way to talk to customer support. The app just leaves you in limbo. I am desperate to solve this problem yet it has been impossible. They continue to block me every six hours, then habilitate my account for a few hours only to block me again. This is the cycle for the past two weeks. Unbelievable. ### ASSISTANT: App - functionality - negative )))

### Review: title: Un fixable bug!!!!, content: I have been struggling with this app for 2 weeks. I moved from South America to the US and changed my number and ever since it’s done nothing but block my account supposedly because I’m sending spam. I use my WhatsApp for work and to communicate with my friends and family. I message a lot but I don’t spam people. This has cost me a lot at work as my bosses and clients are very unhappy and I’ve been taken off projects because I cannot stay connected to WhatsApp. There is absolutely no way to talk to customer support. The app just leaves you in limbo. I am desperate to solve this problem yet it has been impossible. They continue to block me every six hours, then habilitate my account for a few hours only to block me again. This is the cycle for the past two weeks. Unbelievable. ### Analysis: categories: App, aspects: functionality, sentiments: negative )))

### Review: title: Un fixable bug!!!!, content: I have been struggling with this app for 2 weeks. I moved from South America to the US and changed my number and ever since it’s done nothing but block my account supposedly because I’m sending spam. I use my WhatsApp for work and to communicate with my friends and family. I message a lot but I don’t spam people. This has cost me a lot at work as my bosses and clients are very unhappy and I’ve been taken off projects because I cannot stay connected to WhatsApp. There is absolutely no way to talk to customer support. The app just leaves you in limbo. I am desperate to solve this problem yet it has been impossible. They continue to block me every six hours, then habilitate my account for a few hours only to block me again. This is the cycle for the past two weeks. Unbelievable. ### Analysis: categories: (App) aspects: (functionality) sentiments: (negative) )))

Pretty good, but there are some things that bother me.

I really like that this app allows me to speak to anyone that is available on here without having to worry about paying some huge fee if it is someone overseas. However, there are a few issues I have with this:, , 1. I am not sure if this is just my connection, but whenever I am in a video or voice call, I often find that it keeps disconnecting me from the call and a lot of times, I cannot hear the other person., , 2. The thing that really bothers me when it comes to calling others on here is that if the connection gets screwed up, I will constantly hear this loud beeping sound, which gets very annoying after a while., , What I personally suggest would be to have it where it doesn't beep so loud. Some could say that I am just sensitive to that, but I find that even if the volume is very low, the beeping can be quite loud, while I can barely hear the one I am talking to on the line., , Again the constant disconnecting could be because we are in 2 different countries or it could be my internet speed. The thing that I would really like to see change is definitely removing that assinying beeping sound!

Connectivity, Sound Quality, International Billing, Connectivity, Sound Quality

Connectivity, Sound Quality, International Billing, Connectivity, Beeping Sound

negative, negative, positive, neutral, negative

Connectivity - Connectivity - negative, Sound Quality - Sound Quality - negative, International Billing - International Billing - positive, Connectivity - Connectivity - neutral, Sound Quality - Beeping Sound - negative

### USER: Pretty good, but there are some things that bother me.: I really like that this app allows me to speak to anyone that is available on here without having to worry about paying some huge fee if it is someone overseas. However, there are a few issues I have with this:, , 1. I am not sure if this is just my connection, but whenever I am in a video or voice call, I often find that it keeps disconnecting me from the call and a lot of times, I cannot hear the other person., , 2. The thing that really bothers me when it comes to calling others on here is that if the connection gets screwed up, I will constantly hear this loud beeping sound, which gets very annoying after a while., , What I personally suggest would be to have it where it doesn't beep so loud. Some could say that I am just sensitive to that, but I find that even if the volume is very low, the beeping can be quite loud, while I can barely hear the one I am talking to on the line., , Again the constant disconnecting could be because we are in 2 different countries or it could be my internet speed. The thing that I would really like to see change is definitely removing that assinying beeping sound! ### ASSISTANT: Connectivity - Connectivity - negative, Sound Quality - Sound Quality - negative, International Billing - International Billing - positive, Connectivity - Connectivity - neutral, Sound Quality - Beeping Sound - negative )))

### Review: title: Pretty good, but there are some things that bother me., content: I really like that this app allows me to speak to anyone that is available on here without having to worry about paying some huge fee if it is someone overseas. However, there are a few issues I have with this:, , 1. I am not sure if this is just my connection, but whenever I am in a video or voice call, I often find that it keeps disconnecting me from the call and a lot of times, I cannot hear the other person., , 2. The thing that really bothers me when it comes to calling others on here is that if the connection gets screwed up, I will constantly hear this loud beeping sound, which gets very annoying after a while., , What I personally suggest would be to have it where it doesn't beep so loud. Some could say that I am just sensitive to that, but I find that even if the volume is very low, the beeping can be quite loud, while I can barely hear the one I am talking to on the line., , Again the constant disconnecting could be because we are in 2 different countries or it could be my internet speed. The thing that I would really like to see change is definitely removing that assinying beeping sound! ### Analysis: categories: Connectivity, Sound Quality, International Billing, Connectivity, Sound Quality, aspects: Connectivity, Sound Quality, International Billing, Connectivity, Beeping Sound, sentiments: negative, negative, positive, neutral, negative )))

### Review: title: Pretty good, but there are some things that bother me., content: I really like that this app allows me to speak to anyone that is available on here without having to worry about paying some huge fee if it is someone overseas. However, there are a few issues I have with this:, , 1. I am not sure if this is just my connection, but whenever I am in a video or voice call, I often find that it keeps disconnecting me from the call and a lot of times, I cannot hear the other person., , 2. The thing that really bothers me when it comes to calling others on here is that if the connection gets screwed up, I will constantly hear this loud beeping sound, which gets very annoying after a while., , What I personally suggest would be to have it where it doesn't beep so loud. Some could say that I am just sensitive to that, but I find that even if the volume is very low, the beeping can be quite loud, while I can barely hear the one I am talking to on the line., , Again the constant disconnecting could be because we are in 2 different countries or it could be my internet speed. The thing that I would really like to see change is definitely removing that assinying beeping sound! ### Analysis: categories: (Connectivity, Sound Quality, International Billing, Connectivity, Sound Quality) aspects: (Connectivity, Sound Quality, International Billing, Connectivity, Beeping Sound) sentiments: (negative, negative, positive, neutral, negative) )))

Something needs to renew in WhatsApp

1) it is necessary to be able to edit sent messages ( such as telegram), 2) in backing up the chat, it is good for users to select their chats for backing up ( for example I need to back up of only 3 contacts of my chat list and their data's) not all of them. It is useful to consume the minimum of capacity on my cellphone memory. It should give me a choice for back up. , 3) when I go to new cellphone, I need to have or choose my WhatsApp data on my new one by the simplest way, such as log off in old one and log in , in new one, and all my data restore in my new cellphone ( the simply as telegram does)

Communication, Communication, Communication, Account Management

Edit sent messages, Chat backup, Chat backup, Transfer data

Positive, Positive, Positive, Positive

Communication - Edit sent messages - Positive, Communication - Chat backup - Positive, Communication - Chat backup - Positive, Account Management - Transfer data - Positive

### USER: Something needs to renew in WhatsApp: 1) it is necessary to be able to edit sent messages ( such as telegram), 2) in backing up the chat, it is good for users to select their chats for backing up ( for example I need to back up of only 3 contacts of my chat list and their data's) not all of them. It is useful to consume the minimum of capacity on my cellphone memory. It should give me a choice for back up. , 3) when I go to new cellphone, I need to have or choose my WhatsApp data on my new one by the simplest way, such as log off in old one and log in , in new one, and all my data restore in my new cellphone ( the simply as telegram does) ### ASSISTANT: Communication - Edit sent messages - Positive, Communication - Chat backup - Positive, Communication - Chat backup - Positive, Account Management - Transfer data - Positive )))

### Review: title: Something needs to renew in WhatsApp, content: 1) it is necessary to be able to edit sent messages ( such as telegram), 2) in backing up the chat, it is good for users to select their chats for backing up ( for example I need to back up of only 3 contacts of my chat list and their data's) not all of them. It is useful to consume the minimum of capacity on my cellphone memory. It should give me a choice for back up. , 3) when I go to new cellphone, I need to have or choose my WhatsApp data on my new one by the simplest way, such as log off in old one and log in , in new one, and all my data restore in my new cellphone ( the simply as telegram does) ### Analysis: categories: Communication, Communication, Communication, Account Management, aspects: Edit sent messages, Chat backup, Chat backup, Transfer data, sentiments: Positive, Positive, Positive, Positive )))

### Review: title: Something needs to renew in WhatsApp, content: 1) it is necessary to be able to edit sent messages ( such as telegram), 2) in backing up the chat, it is good for users to select their chats for backing up ( for example I need to back up of only 3 contacts of my chat list and their data's) not all of them. It is useful to consume the minimum of capacity on my cellphone memory. It should give me a choice for back up. , 3) when I go to new cellphone, I need to have or choose my WhatsApp data on my new one by the simplest way, such as log off in old one and log in , in new one, and all my data restore in my new cellphone ( the simply as telegram does) ### Analysis: categories: (Communication, Communication, Communication, Account Management) aspects: (Edit sent messages, Chat backup, Chat backup, Transfer data) sentiments: (Positive, Positive, Positive, Positive) )))

Very bad customer service

Mi cuenta fue bloqueada por supuestos múltiples reportes loa cuales yo nunca recibí alguna advertencia. Eh tratado de mil maneras de contactarme con algún servidor al cliente pero los correos tal parece que son maquinas que responden automáticamente por el cual no eh tenido la suerte de que me alluden a resolver mi problema, cabe decir que tenía o tengo mucha información importante de mi trabajo y de mi familia en los chats. Estoy pensando seriamente en demandar legalmente porque no es legal que te agan flag 🚩 tu cuenta nada mas porque si 😡, , My account was banned by alleged multiple reports to which I never received any warning. I have tried a thousand ways to contact a customer server but the emails seem to be automatically responding machines for which I have not been lucky enough to help me solve my problem, it can be said that I had or have a lot of important information about my work and my family in the chats. I'm seriously thinking about suing legally because it's not legal for them to flag you 🚩 just your account because if 😡

Customer Service, Customer Service, Customer Service

Responsiveness, Issue Resolution, Communication

Negative, Negative, Negative

Customer Service - Responsiveness - Negative, Customer Service - Issue Resolution - Negative, Customer Service - Communication - Negative

### USER: Very bad customer service: Mi cuenta fue bloqueada por supuestos múltiples reportes loa cuales yo nunca recibí alguna advertencia. Eh tratado de mil maneras de contactarme con algún servidor al cliente pero los correos tal parece que son maquinas que responden automáticamente por el cual no eh tenido la suerte de que me alluden a resolver mi problema, cabe decir que tenía o tengo mucha información importante de mi trabajo y de mi familia en los chats. Estoy pensando seriamente en demandar legalmente porque no es legal que te agan flag 🚩 tu cuenta nada mas porque si 😡, , My account was banned by alleged multiple reports to which I never received any warning. I have tried a thousand ways to contact a customer server but the emails seem to be automatically responding machines for which I have not been lucky enough to help me solve my problem, it can be said that I had or have a lot of important information about my work and my family in the chats. I'm seriously thinking about suing legally because it's not legal for them to flag you 🚩 just your account because if 😡 ### ASSISTANT: Customer Service - Responsiveness - Negative, Customer Service - Issue Resolution - Negative, Customer Service - Communication - Negative )))

### Review: title: Very bad customer service, content: Mi cuenta fue bloqueada por supuestos múltiples reportes loa cuales yo nunca recibí alguna advertencia. Eh tratado de mil maneras de contactarme con algún servidor al cliente pero los correos tal parece que son maquinas que responden automáticamente por el cual no eh tenido la suerte de que me alluden a resolver mi problema, cabe decir que tenía o tengo mucha información importante de mi trabajo y de mi familia en los chats. Estoy pensando seriamente en demandar legalmente porque no es legal que te agan flag 🚩 tu cuenta nada mas porque si 😡, , My account was banned by alleged multiple reports to which I never received any warning. I have tried a thousand ways to contact a customer server but the emails seem to be automatically responding machines for which I have not been lucky enough to help me solve my problem, it can be said that I had or have a lot of important information about my work and my family in the chats. I'm seriously thinking about suing legally because it's not legal for them to flag you 🚩 just your account because if 😡 ### Analysis: categories: Customer Service, Customer Service, Customer Service, aspects: Responsiveness, Issue Resolution, Communication, sentiments: Negative, Negative, Negative )))

### Review: title: Very bad customer service, content: Mi cuenta fue bloqueada por supuestos múltiples reportes loa cuales yo nunca recibí alguna advertencia. Eh tratado de mil maneras de contactarme con algún servidor al cliente pero los correos tal parece que son maquinas que responden automáticamente por el cual no eh tenido la suerte de que me alluden a resolver mi problema, cabe decir que tenía o tengo mucha información importante de mi trabajo y de mi familia en los chats. Estoy pensando seriamente en demandar legalmente porque no es legal que te agan flag 🚩 tu cuenta nada mas porque si 😡, , My account was banned by alleged multiple reports to which I never received any warning. I have tried a thousand ways to contact a customer server but the emails seem to be automatically responding machines for which I have not been lucky enough to help me solve my problem, it can be said that I had or have a lot of important information about my work and my family in the chats. I'm seriously thinking about suing legally because it's not legal for them to flag you 🚩 just your account because if 😡 ### Analysis: categories: (Customer Service, Customer Service, Customer Service) aspects: (Responsiveness, Issue Resolution, Communication) sentiments: (Negative, Negative, Negative) )))

Unbelievable app

I cannot ask more than that this app is such a blessing which keeps families together I use this app everyday to see my father which she lives different parts of the world it was truly impossible for me to have a communications with her because she does not hear after using this app I am so happy to see my family every day especially for me my mother is handicap so I use the sign language through this app without this app it was impossible to do so owe you billions of thank yous and keep family together God bless whatupp and it's developer's

Communication, Communication, Communication

Sign language, Video calling, Hearing impairment

positive, positive, positive

Communication - Sign language - positive, Communication - Video calling - positive, Communication - Hearing impairment - positive

### USER: Unbelievable app: I cannot ask more than that this app is such a blessing which keeps families together I use this app everyday to see my father which she lives different parts of the world it was truly impossible for me to have a communications with her because she does not hear after using this app I am so happy to see my family every day especially for me my mother is handicap so I use the sign language through this app without this app it was impossible to do so owe you billions of thank yous and keep family together God bless whatupp and it's developer's ### ASSISTANT: Communication - Sign language - positive, Communication - Video calling - positive, Communication - Hearing impairment - positive )))

### Review: title: Unbelievable app, content: I cannot ask more than that this app is such a blessing which keeps families together I use this app everyday to see my father which she lives different parts of the world it was truly impossible for me to have a communications with her because she does not hear after using this app I am so happy to see my family every day especially for me my mother is handicap so I use the sign language through this app without this app it was impossible to do so owe you billions of thank yous and keep family together God bless whatupp and it's developer's ### Analysis: categories: Communication, Communication, Communication, aspects: Sign language, Video calling, Hearing impairment, sentiments: positive, positive, positive )))

### Review: title: Unbelievable app, content: I cannot ask more than that this app is such a blessing which keeps families together I use this app everyday to see my father which she lives different parts of the world it was truly impossible for me to have a communications with her because she does not hear after using this app I am so happy to see my family every day especially for me my mother is handicap so I use the sign language through this app without this app it was impossible to do so owe you billions of thank yous and keep family together God bless whatupp and it's developer's ### Analysis: categories: (Communication, Communication, Communication) aspects: (Sign language, Video calling, Hearing impairment) sentiments: (positive, positive, positive) )))

Please adjust the chat pattern

In as much as WhatsApp is a great app and I enjoy it please I will that you adjust the chat pattern and I will explain why. Each time I get about 80 messages and I choose to reply in descendant order (from button to the top) I got to realize that after sending a message WhatsApp brings me back to the top which I have to take some time to scroll back down to where I started from instead of just clicking on the next message after the one I replied honestly it’s stressful doing that when you have loads of messages and you want to reply first to the people who sent earlier. Secondly please try as much as possible to include PIN MESSAGES. It helps alot for groups as a good reminder to some relevant Announcement. Also the like button or comment button will be highly appreciated for groups. I HOPE YOU GET TO READ MY MESSAGE AND ADD SOME IMPROVEMENTS WITHOUT FINDING MY WORDS OFFENSIVE. Thank you WhatsApp and I appreciate your app.

Communication, Communication, Features, Features

Chat pattern, Replying to messages, Pin messages, Like or comment button

negative, negative, positive, positive

Communication - Chat pattern - negative, Communication - Replying to messages - negative, Features - Pin messages - positive, Features - Like or comment button - positive

### USER: Please adjust the chat pattern: In as much as WhatsApp is a great app and I enjoy it please I will that you adjust the chat pattern and I will explain why. Each time I get about 80 messages and I choose to reply in descendant order (from button to the top) I got to realize that after sending a message WhatsApp brings me back to the top which I have to take some time to scroll back down to where I started from instead of just clicking on the next message after the one I replied honestly it’s stressful doing that when you have loads of messages and you want to reply first to the people who sent earlier. Secondly please try as much as possible to include PIN MESSAGES. It helps alot for groups as a good reminder to some relevant Announcement. Also the like button or comment button will be highly appreciated for groups. I HOPE YOU GET TO READ MY MESSAGE AND ADD SOME IMPROVEMENTS WITHOUT FINDING MY WORDS OFFENSIVE. Thank you WhatsApp and I appreciate your app. ### ASSISTANT: Communication - Chat pattern - negative, Communication - Replying to messages - negative, Features - Pin messages - positive, Features - Like or comment button - positive )))

### Review: title: Please adjust the chat pattern, content: In as much as WhatsApp is a great app and I enjoy it please I will that you adjust the chat pattern and I will explain why. Each time I get about 80 messages and I choose to reply in descendant order (from button to the top) I got to realize that after sending a message WhatsApp brings me back to the top which I have to take some time to scroll back down to where I started from instead of just clicking on the next message after the one I replied honestly it’s stressful doing that when you have loads of messages and you want to reply first to the people who sent earlier. Secondly please try as much as possible to include PIN MESSAGES. It helps alot for groups as a good reminder to some relevant Announcement. Also the like button or comment button will be highly appreciated for groups. I HOPE YOU GET TO READ MY MESSAGE AND ADD SOME IMPROVEMENTS WITHOUT FINDING MY WORDS OFFENSIVE. Thank you WhatsApp and I appreciate your app. ### Analysis: categories: Communication, Communication, Features, Features, aspects: Chat pattern, Replying to messages, Pin messages, Like or comment button, sentiments: negative, negative, positive, positive )))

### Review: title: Please adjust the chat pattern, content: In as much as WhatsApp is a great app and I enjoy it please I will that you adjust the chat pattern and I will explain why. Each time I get about 80 messages and I choose to reply in descendant order (from button to the top) I got to realize that after sending a message WhatsApp brings me back to the top which I have to take some time to scroll back down to where I started from instead of just clicking on the next message after the one I replied honestly it’s stressful doing that when you have loads of messages and you want to reply first to the people who sent earlier. Secondly please try as much as possible to include PIN MESSAGES. It helps alot for groups as a good reminder to some relevant Announcement. Also the like button or comment button will be highly appreciated for groups. I HOPE YOU GET TO READ MY MESSAGE AND ADD SOME IMPROVEMENTS WITHOUT FINDING MY WORDS OFFENSIVE. Thank you WhatsApp and I appreciate your app. ### Analysis: categories: (Communication, Communication, Features, Features) aspects: (Chat pattern, Replying to messages, Pin messages, Like or comment button) sentiments: (negative, negative, positive, positive) )))

Scammers on WhstsApp

I was scammed by a man who still texts me through your app. I kept communication open in hopes of one day revealing who he is. Yesterday I used social catfish and found the same photo he used on WhatsApp. He continues to scam women regardless of their own hardships. He has videoed chatted with me and revealed his real self. I have also become aware of an app (new to me) known as grabify whereby an attachment is sent to the individual and when they open it; it is suppose to provide the individuals location. I am not as computer savvy but will continue to try and reveal & try to locate him. Even if he’s never prosecuted I believe the shame amongst his brethren would punish him as deserved. , He refers to scamming as “making a living”! , His conversation indicates that he has scammed thousands of women and men when possible.

Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication

Scamming, Scamming, Scamming, Scamming, Scamming, Scamming, Scamming, Scamming

Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative

Communication - Scamming - Negative, Communication - Scamming - Negative, Communication - Scamming - Negative, Communication - Scamming - Negative, Communication - Scamming - Negative, Communication - Scamming - Negative, Communication - Scamming - Negative, Communication - Scamming - Negative

### USER: Scammers on WhstsApp: I was scammed by a man who still texts me through your app. I kept communication open in hopes of one day revealing who he is. Yesterday I used social catfish and found the same photo he used on WhatsApp. He continues to scam women regardless of their own hardships. He has videoed chatted with me and revealed his real self. I have also become aware of an app (new to me) known as grabify whereby an attachment is sent to the individual and when they open it; it is suppose to provide the individuals location. I am not as computer savvy but will continue to try and reveal & try to locate him. Even if he’s never prosecuted I believe the shame amongst his brethren would punish him as deserved. , He refers to scamming as “making a living”! , His conversation indicates that he has scammed thousands of women and men when possible. ### ASSISTANT: Communication - Scamming - Negative, Communication - Scamming - Negative, Communication - Scamming - Negative, Communication - Scamming - Negative, Communication - Scamming - Negative, Communication - Scamming - Negative, Communication - Scamming - Negative, Communication - Scamming - Negative )))

### Review: title: Scammers on WhstsApp, content: I was scammed by a man who still texts me through your app. I kept communication open in hopes of one day revealing who he is. Yesterday I used social catfish and found the same photo he used on WhatsApp. He continues to scam women regardless of their own hardships. He has videoed chatted with me and revealed his real self. I have also become aware of an app (new to me) known as grabify whereby an attachment is sent to the individual and when they open it; it is suppose to provide the individuals location. I am not as computer savvy but will continue to try and reveal & try to locate him. Even if he’s never prosecuted I believe the shame amongst his brethren would punish him as deserved. , He refers to scamming as “making a living”! , His conversation indicates that he has scammed thousands of women and men when possible. ### Analysis: categories: Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, aspects: Scamming, Scamming, Scamming, Scamming, Scamming, Scamming, Scamming, Scamming, sentiments: Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative )))

### Review: title: Scammers on WhstsApp, content: I was scammed by a man who still texts me through your app. I kept communication open in hopes of one day revealing who he is. Yesterday I used social catfish and found the same photo he used on WhatsApp. He continues to scam women regardless of their own hardships. He has videoed chatted with me and revealed his real self. I have also become aware of an app (new to me) known as grabify whereby an attachment is sent to the individual and when they open it; it is suppose to provide the individuals location. I am not as computer savvy but will continue to try and reveal & try to locate him. Even if he’s never prosecuted I believe the shame amongst his brethren would punish him as deserved. , He refers to scamming as “making a living”! , His conversation indicates that he has scammed thousands of women and men when possible. ### Analysis: categories: (Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication) aspects: (Scamming, Scamming, Scamming, Scamming, Scamming, Scamming, Scamming, Scamming) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative) )))

Fix exports, poor customer service

Please add image captions (text accompanying a sent image message) to chat exports. I’ve reported this issue many times and it never seems to go anywhere., , Like many others have said, there are many issues with customer support. The first response to any query is automated and says to check the FAQs and reply if still not answered. The second response, if any, is unrelated to the query, and therefore as useless as the first response. The third response is nonexistent; WhatsApp support never sends more than one response after the automated message. It follows that you will never get an answer to your query nor any indication that your feedback or bug report will be forwarded to the appropriate team. In conclusion, WhatsApp customer support is completely useless and is just an extra cost for WhatsApp and hindering its development. Needs a major overhaul.

App, App

Support, Feature/function

negative, negative

App - Support - negative, App - Feature/function - negative

### USER: Fix exports, poor customer service: Please add image captions (text accompanying a sent image message) to chat exports. I’ve reported this issue many times and it never seems to go anywhere., , Like many others have said, there are many issues with customer support. The first response to any query is automated and says to check the FAQs and reply if still not answered. The second response, if any, is unrelated to the query, and therefore as useless as the first response. The third response is nonexistent; WhatsApp support never sends more than one response after the automated message. It follows that you will never get an answer to your query nor any indication that your feedback or bug report will be forwarded to the appropriate team. In conclusion, WhatsApp customer support is completely useless and is just an extra cost for WhatsApp and hindering its development. Needs a major overhaul. ### ASSISTANT: App - Support - negative, App - Feature/function - negative )))

### Review: title: Fix exports, poor customer service, content: Please add image captions (text accompanying a sent image message) to chat exports. I’ve reported this issue many times and it never seems to go anywhere., , Like many others have said, there are many issues with customer support. The first response to any query is automated and says to check the FAQs and reply if still not answered. The second response, if any, is unrelated to the query, and therefore as useless as the first response. The third response is nonexistent; WhatsApp support never sends more than one response after the automated message. It follows that you will never get an answer to your query nor any indication that your feedback or bug report will be forwarded to the appropriate team. In conclusion, WhatsApp customer support is completely useless and is just an extra cost for WhatsApp and hindering its development. Needs a major overhaul. ### Analysis: categories: App, App, aspects: Support, Feature/function, sentiments: negative, negative )))

### Review: title: Fix exports, poor customer service, content: Please add image captions (text accompanying a sent image message) to chat exports. I’ve reported this issue many times and it never seems to go anywhere., , Like many others have said, there are many issues with customer support. The first response to any query is automated and says to check the FAQs and reply if still not answered. The second response, if any, is unrelated to the query, and therefore as useless as the first response. The third response is nonexistent; WhatsApp support never sends more than one response after the automated message. It follows that you will never get an answer to your query nor any indication that your feedback or bug report will be forwarded to the appropriate team. In conclusion, WhatsApp customer support is completely useless and is just an extra cost for WhatsApp and hindering its development. Needs a major overhaul. ### Analysis: categories: (App, App) aspects: (Support, Feature/function) sentiments: (negative, negative) )))

Banning Of Numbers

I was using WhatsApp alright until i woke up one morning to meet the message that my number has been banned from using WhatsApp. I haven’t downloaded any third party apps and my account is free of scam or any form of spam. No one has reported my account either and all of a sudden my number has been banned. I requested a review but was told there is nothing they can do about it and they had no reason to give to me as well for banning my number from WhatsApp. The only option i have now is to sign up with a new number and this apparently that means i’ll loose my previous texts and chats with friends from my contact and this is really bad!! I tried signing up again with the same number and I was told to wait for 12 hours to be able to verify my number with the one time password (OTP). Even after waiting all that while, I still couldn’t get my account unbanned and I’ve sent various emails to the support team but still no positive feedback. Where is the Credibility??

App-Review

Credibility

negative

App-Review - Credibility - negative

### USER: Banning Of Numbers: I was using WhatsApp alright until i woke up one morning to meet the message that my number has been banned from using WhatsApp. I haven’t downloaded any third party apps and my account is free of scam or any form of spam. No one has reported my account either and all of a sudden my number has been banned. I requested a review but was told there is nothing they can do about it and they had no reason to give to me as well for banning my number from WhatsApp. The only option i have now is to sign up with a new number and this apparently that means i’ll loose my previous texts and chats with friends from my contact and this is really bad!! I tried signing up again with the same number and I was told to wait for 12 hours to be able to verify my number with the one time password (OTP). Even after waiting all that while, I still couldn’t get my account unbanned and I’ve sent various emails to the support team but still no positive feedback. Where is the Credibility?? ### ASSISTANT: App-Review - Credibility - negative )))

### Review: title: Banning Of Numbers, content: I was using WhatsApp alright until i woke up one morning to meet the message that my number has been banned from using WhatsApp. I haven’t downloaded any third party apps and my account is free of scam or any form of spam. No one has reported my account either and all of a sudden my number has been banned. I requested a review but was told there is nothing they can do about it and they had no reason to give to me as well for banning my number from WhatsApp. The only option i have now is to sign up with a new number and this apparently that means i’ll loose my previous texts and chats with friends from my contact and this is really bad!! I tried signing up again with the same number and I was told to wait for 12 hours to be able to verify my number with the one time password (OTP). Even after waiting all that while, I still couldn’t get my account unbanned and I’ve sent various emails to the support team but still no positive feedback. Where is the Credibility?? ### Analysis: categories: App-Review, aspects: Credibility, sentiments: negative )))

### Review: title: Banning Of Numbers, content: I was using WhatsApp alright until i woke up one morning to meet the message that my number has been banned from using WhatsApp. I haven’t downloaded any third party apps and my account is free of scam or any form of spam. No one has reported my account either and all of a sudden my number has been banned. I requested a review but was told there is nothing they can do about it and they had no reason to give to me as well for banning my number from WhatsApp. The only option i have now is to sign up with a new number and this apparently that means i’ll loose my previous texts and chats with friends from my contact and this is really bad!! I tried signing up again with the same number and I was told to wait for 12 hours to be able to verify my number with the one time password (OTP). Even after waiting all that while, I still couldn’t get my account unbanned and I’ve sent various emails to the support team but still no positive feedback. Where is the Credibility?? ### Analysis: categories: (App-Review) aspects: (Credibility) sentiments: (negative) )))

Wish I could give it a five stars but it’s a boring same old app.

WhatsApp is really a global socializing app and it’s kinda cool tho but i think it’s lacking a lot features unlike Telegram app there’s animated emojis that makes the app and its conversations with other people very fun and interesting because I love emojis more than stickers and so are many people. We would want more features of telegram on WhatsApp. Animated emojis, chat bubble colors, animated profile picture, saved sections and so many more. I really wish you would get my words serious and see things into it and make some new changes with more features of telegram because we are tired of WhatsApp because we see it to be a one way boring app same old stuff. Thank you.

App, App, App, App, App, App, App, App, App, App

Features, Features, Features, Features, Features, Features, Features, Features, Features, Overall

Negative, Negative, Negative, Positive, Positive, Positive, Positive, Positive, Positive, Negative

App - Features - Negative, App - Features - Negative, App - Features - Negative, App - Features - Positive, App - Features - Positive, App - Features - Positive, App - Features - Positive, App - Features - Positive, App - Features - Positive, App - Overall - Negative

### USER: Wish I could give it a five stars but it’s a boring same old app.: WhatsApp is really a global socializing app and it’s kinda cool tho but i think it’s lacking a lot features unlike Telegram app there’s animated emojis that makes the app and its conversations with other people very fun and interesting because I love emojis more than stickers and so are many people. We would want more features of telegram on WhatsApp. Animated emojis, chat bubble colors, animated profile picture, saved sections and so many more. I really wish you would get my words serious and see things into it and make some new changes with more features of telegram because we are tired of WhatsApp because we see it to be a one way boring app same old stuff. Thank you. ### ASSISTANT: App - Features - Negative, App - Features - Negative, App - Features - Negative, App - Features - Positive, App - Features - Positive, App - Features - Positive, App - Features - Positive, App - Features - Positive, App - Features - Positive, App - Overall - Negative )))

### Review: title: Wish I could give it a five stars but it’s a boring same old app., content: WhatsApp is really a global socializing app and it’s kinda cool tho but i think it’s lacking a lot features unlike Telegram app there’s animated emojis that makes the app and its conversations with other people very fun and interesting because I love emojis more than stickers and so are many people. We would want more features of telegram on WhatsApp. Animated emojis, chat bubble colors, animated profile picture, saved sections and so many more. I really wish you would get my words serious and see things into it and make some new changes with more features of telegram because we are tired of WhatsApp because we see it to be a one way boring app same old stuff. Thank you. ### Analysis: categories: App, App, App, App, App, App, App, App, App, App, aspects: Features, Features, Features, Features, Features, Features, Features, Features, Features, Overall, sentiments: Negative, Negative, Negative, Positive, Positive, Positive, Positive, Positive, Positive, Negative )))

### Review: title: Wish I could give it a five stars but it’s a boring same old app., content: WhatsApp is really a global socializing app and it’s kinda cool tho but i think it’s lacking a lot features unlike Telegram app there’s animated emojis that makes the app and its conversations with other people very fun and interesting because I love emojis more than stickers and so are many people. We would want more features of telegram on WhatsApp. Animated emojis, chat bubble colors, animated profile picture, saved sections and so many more. I really wish you would get my words serious and see things into it and make some new changes with more features of telegram because we are tired of WhatsApp because we see it to be a one way boring app same old stuff. Thank you. ### Analysis: categories: (App, App, App, App, App, App, App, App, App, App) aspects: (Features, Features, Features, Features, Features, Features, Features, Features, Features, Overall) sentiments: (Negative, Negative, Negative, Positive, Positive, Positive, Positive, Positive, Positive, Negative) )))

Account banned

To whom it may concern,, , I am writing to express my dissatisfaction with the repeated suspension of my WhatsApp account. I have been using your service for over two years and I have always followed the terms and conditions. However, in the past month, I have received three notifications that my account has been banned for violating the community standards. Each time, I have appealed the decision and requested an explanation, but I have never received a clear answer or an apology., , I find this situation very frustrating and unfair. I value WhatsApp as a communication tool and I have many contacts who rely on it to stay in touch with me. I do not understand why my account keeps getting banned without any warning or justification. I feel that I am being treated unfairly and arbitrarily by your system., , I kindly ask you to review my case and restore my account as soon as possible. I also request that you provide me with a detailed reason for the suspension and a way to prevent it from happening again. I hope that you can resolve this issue in a professional and respectful manner., , Thank you for your attention and cooperation.

App

Account

Negative

App - Account - Negative

### USER: Account banned: To whom it may concern,, , I am writing to express my dissatisfaction with the repeated suspension of my WhatsApp account. I have been using your service for over two years and I have always followed the terms and conditions. However, in the past month, I have received three notifications that my account has been banned for violating the community standards. Each time, I have appealed the decision and requested an explanation, but I have never received a clear answer or an apology., , I find this situation very frustrating and unfair. I value WhatsApp as a communication tool and I have many contacts who rely on it to stay in touch with me. I do not understand why my account keeps getting banned without any warning or justification. I feel that I am being treated unfairly and arbitrarily by your system., , I kindly ask you to review my case and restore my account as soon as possible. I also request that you provide me with a detailed reason for the suspension and a way to prevent it from happening again. I hope that you can resolve this issue in a professional and respectful manner., , Thank you for your attention and cooperation. ### ASSISTANT: App - Account - Negative )))

### Review: title: Account banned, content: To whom it may concern,, , I am writing to express my dissatisfaction with the repeated suspension of my WhatsApp account. I have been using your service for over two years and I have always followed the terms and conditions. However, in the past month, I have received three notifications that my account has been banned for violating the community standards. Each time, I have appealed the decision and requested an explanation, but I have never received a clear answer or an apology., , I find this situation very frustrating and unfair. I value WhatsApp as a communication tool and I have many contacts who rely on it to stay in touch with me. I do not understand why my account keeps getting banned without any warning or justification. I feel that I am being treated unfairly and arbitrarily by your system., , I kindly ask you to review my case and restore my account as soon as possible. I also request that you provide me with a detailed reason for the suspension and a way to prevent it from happening again. I hope that you can resolve this issue in a professional and respectful manner., , Thank you for your attention and cooperation. ### Analysis: categories: App, aspects: Account, sentiments: Negative )))

### Review: title: Account banned, content: To whom it may concern,, , I am writing to express my dissatisfaction with the repeated suspension of my WhatsApp account. I have been using your service for over two years and I have always followed the terms and conditions. However, in the past month, I have received three notifications that my account has been banned for violating the community standards. Each time, I have appealed the decision and requested an explanation, but I have never received a clear answer or an apology., , I find this situation very frustrating and unfair. I value WhatsApp as a communication tool and I have many contacts who rely on it to stay in touch with me. I do not understand why my account keeps getting banned without any warning or justification. I feel that I am being treated unfairly and arbitrarily by your system., , I kindly ask you to review my case and restore my account as soon as possible. I also request that you provide me with a detailed reason for the suspension and a way to prevent it from happening again. I hope that you can resolve this issue in a professional and respectful manner., , Thank you for your attention and cooperation. ### Analysis: categories: (App) aspects: (Account) sentiments: (Negative) )))

After update, app will not open, still outdated!!!

How about you guys just provide a quality absolute we don't have to keep doing these updates? I turn down my phone and attempted to get into ‎WhatsApp, I couldn't get in I was prompted with a message that said my app is outdated and I need to update it, however, after updating the app I'm still unable to get into the app. It's still asking me to update the app and when I press update and it brings me to the App Store it says it's already updated and do I want to open it!!! This is annoying!!

App, App

Functionality, Updates

Negative , Negative

App - Functionality - Negative , App - Updates - Negative

### USER: After update, app will not open, still outdated!!!: How about you guys just provide a quality absolute we don't have to keep doing these updates? I turn down my phone and attempted to get into ‎WhatsApp, I couldn't get in I was prompted with a message that said my app is outdated and I need to update it, however, after updating the app I'm still unable to get into the app. It's still asking me to update the app and when I press update and it brings me to the App Store it says it's already updated and do I want to open it!!! This is annoying!! ### ASSISTANT: App - Functionality - Negative , App - Updates - Negative )))

### Review: title: After update, app will not open, still outdated!!!, content: How about you guys just provide a quality absolute we don't have to keep doing these updates? I turn down my phone and attempted to get into ‎WhatsApp, I couldn't get in I was prompted with a message that said my app is outdated and I need to update it, however, after updating the app I'm still unable to get into the app. It's still asking me to update the app and when I press update and it brings me to the App Store it says it's already updated and do I want to open it!!! This is annoying!! ### Analysis: categories: App, App, aspects: Functionality, Updates, sentiments: Negative , Negative )))

### Review: title: After update, app will not open, still outdated!!!, content: How about you guys just provide a quality absolute we don't have to keep doing these updates? I turn down my phone and attempted to get into ‎WhatsApp, I couldn't get in I was prompted with a message that said my app is outdated and I need to update it, however, after updating the app I'm still unable to get into the app. It's still asking me to update the app and when I press update and it brings me to the App Store it says it's already updated and do I want to open it!!! This is annoying!! ### Analysis: categories: (App, App) aspects: (Functionality, Updates) sentiments: (Negative , Negative) )))

Dark mode

I love having my iOS in dark mode but I don’t want my whatsapp in dark mode! I hate the way it looks! We need an option within whatsapp to change from light to dark mode. Also need an option to change text bubble colors!! In dark mode, the text bubbles I send are in a dark teal color and I can’t change it!! Hate this new update!!!!!!!!!!! Please fix this, I use it everyday! Also, I don’t want to change the dark mode on my whole phone JUST for whatsapp!! Ugh!!

UI/UX, UI/UX

Dark mode, Text bubble colors

negative, negative

UI/UX - Dark mode - negative, UI/UX - Text bubble colors - negative

### USER: Dark mode: I love having my iOS in dark mode but I don’t want my whatsapp in dark mode! I hate the way it looks! We need an option within whatsapp to change from light to dark mode. Also need an option to change text bubble colors!! In dark mode, the text bubbles I send are in a dark teal color and I can’t change it!! Hate this new update!!!!!!!!!!! Please fix this, I use it everyday! Also, I don’t want to change the dark mode on my whole phone JUST for whatsapp!! Ugh!! ### ASSISTANT: UI/UX - Dark mode - negative, UI/UX - Text bubble colors - negative )))

### Review: title: Dark mode, content: I love having my iOS in dark mode but I don’t want my whatsapp in dark mode! I hate the way it looks! We need an option within whatsapp to change from light to dark mode. Also need an option to change text bubble colors!! In dark mode, the text bubbles I send are in a dark teal color and I can’t change it!! Hate this new update!!!!!!!!!!! Please fix this, I use it everyday! Also, I don’t want to change the dark mode on my whole phone JUST for whatsapp!! Ugh!! ### Analysis: categories: UI/UX, UI/UX, aspects: Dark mode, Text bubble colors, sentiments: negative, negative )))

### Review: title: Dark mode, content: I love having my iOS in dark mode but I don’t want my whatsapp in dark mode! I hate the way it looks! We need an option within whatsapp to change from light to dark mode. Also need an option to change text bubble colors!! In dark mode, the text bubbles I send are in a dark teal color and I can’t change it!! Hate this new update!!!!!!!!!!! Please fix this, I use it everyday! Also, I don’t want to change the dark mode on my whole phone JUST for whatsapp!! Ugh!! ### Analysis: categories: (UI/UX, UI/UX) aspects: (Dark mode, Text bubble colors) sentiments: (negative, negative) )))

Banned

Like many others have encountered, my WhatsApp account was banned for no reason. I was on a group trip in Mexico and my first day there I lost contact with my group due to this. It was completely frustrating and unsafe to be in a foreign country and unable to contact the group I was with or anyone because in Mexico, like almost all foreign countries the preferred method of communication is WhatsApp. I find it absurd the ONLY way to get it reviewed and possibly overturned is to wait the 24 hour review period. I tried to find a phone number to call, nothing. I emailed the support team and they responded unfortunately I have to wait the review period. I wasted so much time of my trip trying to solve this and with NO CONTACT of anyone in my group. The ban was finally lifted but the app never downloaded. It has been 5 days…

Communication, Communication, Communication, User Interface

Ban, Phone support, Email support, Download

Negative, Negative, Negative, Negative

Communication - Ban - Negative, Communication - Phone support - Negative, Communication - Email support - Negative, User Interface - Download - Negative

### USER: Banned: Like many others have encountered, my WhatsApp account was banned for no reason. I was on a group trip in Mexico and my first day there I lost contact with my group due to this. It was completely frustrating and unsafe to be in a foreign country and unable to contact the group I was with or anyone because in Mexico, like almost all foreign countries the preferred method of communication is WhatsApp. I find it absurd the ONLY way to get it reviewed and possibly overturned is to wait the 24 hour review period. I tried to find a phone number to call, nothing. I emailed the support team and they responded unfortunately I have to wait the review period. I wasted so much time of my trip trying to solve this and with NO CONTACT of anyone in my group. The ban was finally lifted but the app never downloaded. It has been 5 days… ### ASSISTANT: Communication - Ban - Negative, Communication - Phone support - Negative, Communication - Email support - Negative, User Interface - Download - Negative )))

### Review: title: Banned, content: Like many others have encountered, my WhatsApp account was banned for no reason. I was on a group trip in Mexico and my first day there I lost contact with my group due to this. It was completely frustrating and unsafe to be in a foreign country and unable to contact the group I was with or anyone because in Mexico, like almost all foreign countries the preferred method of communication is WhatsApp. I find it absurd the ONLY way to get it reviewed and possibly overturned is to wait the 24 hour review period. I tried to find a phone number to call, nothing. I emailed the support team and they responded unfortunately I have to wait the review period. I wasted so much time of my trip trying to solve this and with NO CONTACT of anyone in my group. The ban was finally lifted but the app never downloaded. It has been 5 days… ### Analysis: categories: Communication, Communication, Communication, User Interface, aspects: Ban, Phone support, Email support, Download, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Banned, content: Like many others have encountered, my WhatsApp account was banned for no reason. I was on a group trip in Mexico and my first day there I lost contact with my group due to this. It was completely frustrating and unsafe to be in a foreign country and unable to contact the group I was with or anyone because in Mexico, like almost all foreign countries the preferred method of communication is WhatsApp. I find it absurd the ONLY way to get it reviewed and possibly overturned is to wait the 24 hour review period. I tried to find a phone number to call, nothing. I emailed the support team and they responded unfortunately I have to wait the review period. I wasted so much time of my trip trying to solve this and with NO CONTACT of anyone in my group. The ban was finally lifted but the app never downloaded. It has been 5 days… ### Analysis: categories: (Communication, Communication, Communication, User Interface) aspects: (Ban, Phone support, Email support, Download) sentiments: (Negative, Negative, Negative, Negative) )))

Still my favorite messaging app!

I love this app! It is easy, user friendly and simple. Great for messaging friends around the world, sending voice notes and sharing videos and pictures! Calls and video calls work great and none of these things eat away at my data like other apps. The one thing I do not like is that it tells others when I am online. And the majority of people think online means available. It drives me nuts. Sometimes I am perfectly available when I'm offline and super unavailable when I am online. There is no way to turn off this feature and there should be...

Messaging, Messaging, Messaging, Messaging, Messaging

ease of use, functionality, data usage, online status, availability

positive, positive, positive, negative, negative

Messaging - ease of use - positive, Messaging - functionality - positive, Messaging - data usage - positive, Messaging - online status - negative, Messaging - availability - negative

### USER: Still my favorite messaging app!: I love this app! It is easy, user friendly and simple. Great for messaging friends around the world, sending voice notes and sharing videos and pictures! Calls and video calls work great and none of these things eat away at my data like other apps. The one thing I do not like is that it tells others when I am online. And the majority of people think online means available. It drives me nuts. Sometimes I am perfectly available when I'm offline and super unavailable when I am online. There is no way to turn off this feature and there should be... ### ASSISTANT: Messaging - ease of use - positive, Messaging - functionality - positive, Messaging - data usage - positive, Messaging - online status - negative, Messaging - availability - negative )))

### Review: title: Still my favorite messaging app!, content: I love this app! It is easy, user friendly and simple. Great for messaging friends around the world, sending voice notes and sharing videos and pictures! Calls and video calls work great and none of these things eat away at my data like other apps. The one thing I do not like is that it tells others when I am online. And the majority of people think online means available. It drives me nuts. Sometimes I am perfectly available when I'm offline and super unavailable when I am online. There is no way to turn off this feature and there should be... ### Analysis: categories: Messaging, Messaging, Messaging, Messaging, Messaging, aspects: ease of use, functionality, data usage, online status, availability, sentiments: positive, positive, positive, negative, negative )))

### Review: title: Still my favorite messaging app!, content: I love this app! It is easy, user friendly and simple. Great for messaging friends around the world, sending voice notes and sharing videos and pictures! Calls and video calls work great and none of these things eat away at my data like other apps. The one thing I do not like is that it tells others when I am online. And the majority of people think online means available. It drives me nuts. Sometimes I am perfectly available when I'm offline and super unavailable when I am online. There is no way to turn off this feature and there should be... ### Analysis: categories: (Messaging, Messaging, Messaging, Messaging, Messaging) aspects: (ease of use, functionality, data usage, online status, availability) sentiments: (positive, positive, positive, negative, negative) )))

Still not syncing contacts since iOS update months ago

When IOS updated several months ago, one of the features that was affected on WhatsApp was the option to sync contacts. I called Apple then and they informed me that each app provider must update their security profiles to be compatible with the new IOS. There have been 2 updates of IOS since then and still, WhatsApp hasn’t got with the program. , , Utility of WhatsApp has gone down as I have to research each contact to try to even place a call to them. Numbers that are in my phone book don’t register so it’s difficult to know which contact is which without that extra step in research. Furthermore, I can’t save new numbers directly from WhatsApp to my phone. This is quite frustrating. I have never left a review on this app before and decided that 5-6 months of this is enough. Can you please update your app to resolve this issue with iPhone!

Functionality

Contacts

Negative

Functionality - Contacts - Negative

### USER: Still not syncing contacts since iOS update months ago: When IOS updated several months ago, one of the features that was affected on WhatsApp was the option to sync contacts. I called Apple then and they informed me that each app provider must update their security profiles to be compatible with the new IOS. There have been 2 updates of IOS since then and still, WhatsApp hasn’t got with the program. , , Utility of WhatsApp has gone down as I have to research each contact to try to even place a call to them. Numbers that are in my phone book don’t register so it’s difficult to know which contact is which without that extra step in research. Furthermore, I can’t save new numbers directly from WhatsApp to my phone. This is quite frustrating. I have never left a review on this app before and decided that 5-6 months of this is enough. Can you please update your app to resolve this issue with iPhone! ### ASSISTANT: Functionality - Contacts - Negative )))

### Review: title: Still not syncing contacts since iOS update months ago, content: When IOS updated several months ago, one of the features that was affected on WhatsApp was the option to sync contacts. I called Apple then and they informed me that each app provider must update their security profiles to be compatible with the new IOS. There have been 2 updates of IOS since then and still, WhatsApp hasn’t got with the program. , , Utility of WhatsApp has gone down as I have to research each contact to try to even place a call to them. Numbers that are in my phone book don’t register so it’s difficult to know which contact is which without that extra step in research. Furthermore, I can’t save new numbers directly from WhatsApp to my phone. This is quite frustrating. I have never left a review on this app before and decided that 5-6 months of this is enough. Can you please update your app to resolve this issue with iPhone! ### Analysis: categories: Functionality, aspects: Contacts, sentiments: Negative )))

### Review: title: Still not syncing contacts since iOS update months ago, content: When IOS updated several months ago, one of the features that was affected on WhatsApp was the option to sync contacts. I called Apple then and they informed me that each app provider must update their security profiles to be compatible with the new IOS. There have been 2 updates of IOS since then and still, WhatsApp hasn’t got with the program. , , Utility of WhatsApp has gone down as I have to research each contact to try to even place a call to them. Numbers that are in my phone book don’t register so it’s difficult to know which contact is which without that extra step in research. Furthermore, I can’t save new numbers directly from WhatsApp to my phone. This is quite frustrating. I have never left a review on this app before and decided that 5-6 months of this is enough. Can you please update your app to resolve this issue with iPhone! ### Analysis: categories: (Functionality) aspects: (Contacts) sentiments: (Negative) )))

Funky design

If they fix one, out jumps another bug. It’s like a great Benz with a baaaad engine. Bugs galore and then there is an expectation of belief in privacy and secrecy. If they can’t get basic stuff right, you don’t have to be CISO to understand that the conversations are compromised too. Now ads are on the way too, in India. Now you click on a chat and the chat below opens 🙄. Then they want to increase conversations and people to chat with each other and put ever increasing restrictions on share; not for business people and people who pay, of course. Disingenuous all the way. Is signal harkening and telegrams typing to attract. All I see on WhatsApp is more posts about people wanting to join their Telegram group. WhatsApp are you listening? 😡

App, Privacy, Features, Business

Design, Security, Chat, Features

Negative, Negative, Negative, Negative

App - Design - Negative, Privacy - Security - Negative, Features - Chat - Negative, Business - Features - Negative

### USER: Funky design: If they fix one, out jumps another bug. It’s like a great Benz with a baaaad engine. Bugs galore and then there is an expectation of belief in privacy and secrecy. If they can’t get basic stuff right, you don’t have to be CISO to understand that the conversations are compromised too. Now ads are on the way too, in India. Now you click on a chat and the chat below opens 🙄. Then they want to increase conversations and people to chat with each other and put ever increasing restrictions on share; not for business people and people who pay, of course. Disingenuous all the way. Is signal harkening and telegrams typing to attract. All I see on WhatsApp is more posts about people wanting to join their Telegram group. WhatsApp are you listening? 😡 ### ASSISTANT: App - Design - Negative, Privacy - Security - Negative, Features - Chat - Negative, Business - Features - Negative )))

### Review: title: Funky design, content: If they fix one, out jumps another bug. It’s like a great Benz with a baaaad engine. Bugs galore and then there is an expectation of belief in privacy and secrecy. If they can’t get basic stuff right, you don’t have to be CISO to understand that the conversations are compromised too. Now ads are on the way too, in India. Now you click on a chat and the chat below opens 🙄. Then they want to increase conversations and people to chat with each other and put ever increasing restrictions on share; not for business people and people who pay, of course. Disingenuous all the way. Is signal harkening and telegrams typing to attract. All I see on WhatsApp is more posts about people wanting to join their Telegram group. WhatsApp are you listening? 😡 ### Analysis: categories: App, Privacy, Features, Business, aspects: Design, Security, Chat, Features, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Funky design, content: If they fix one, out jumps another bug. It’s like a great Benz with a baaaad engine. Bugs galore and then there is an expectation of belief in privacy and secrecy. If they can’t get basic stuff right, you don’t have to be CISO to understand that the conversations are compromised too. Now ads are on the way too, in India. Now you click on a chat and the chat below opens 🙄. Then they want to increase conversations and people to chat with each other and put ever increasing restrictions on share; not for business people and people who pay, of course. Disingenuous all the way. Is signal harkening and telegrams typing to attract. All I see on WhatsApp is more posts about people wanting to join their Telegram group. WhatsApp are you listening? 😡 ### Analysis: categories: (App, Privacy, Features, Business) aspects: (Design, Security, Chat, Features) sentiments: (Negative, Negative, Negative, Negative) )))

I love WhatsApp more🥰

I must say, the latest WhatsApp update is nothing short of amazing! The integration of Meta AI has significantly enhanced the user experience. The ability to search through statuses is a game-changer, making it incredibly convenient to find updates from friends and family., , Moreover, the AI stickers feature is a delightful addition! The stickers are not only fun but also incredibly creative, adding a whole new dimension to our conversations. Kudos to the development team for this innovative feature., , Overall, this update has taken WhatsApp to a whole new level, making chatting more enjoyable and efficient. Great job, WhatsApp team!

App, App, App

Search Function, AI Stickers, Chatting Experience

Positive, Positive, Positive

App - Search Function - Positive, App - AI Stickers - Positive, App - Chatting Experience - Positive

### USER: I love WhatsApp more🥰: I must say, the latest WhatsApp update is nothing short of amazing! The integration of Meta AI has significantly enhanced the user experience. The ability to search through statuses is a game-changer, making it incredibly convenient to find updates from friends and family., , Moreover, the AI stickers feature is a delightful addition! The stickers are not only fun but also incredibly creative, adding a whole new dimension to our conversations. Kudos to the development team for this innovative feature., , Overall, this update has taken WhatsApp to a whole new level, making chatting more enjoyable and efficient. Great job, WhatsApp team! ### ASSISTANT: App - Search Function - Positive, App - AI Stickers - Positive, App - Chatting Experience - Positive )))

### Review: title: I love WhatsApp more🥰, content: I must say, the latest WhatsApp update is nothing short of amazing! The integration of Meta AI has significantly enhanced the user experience. The ability to search through statuses is a game-changer, making it incredibly convenient to find updates from friends and family., , Moreover, the AI stickers feature is a delightful addition! The stickers are not only fun but also incredibly creative, adding a whole new dimension to our conversations. Kudos to the development team for this innovative feature., , Overall, this update has taken WhatsApp to a whole new level, making chatting more enjoyable and efficient. Great job, WhatsApp team! ### Analysis: categories: App, App, App, aspects: Search Function, AI Stickers, Chatting Experience, sentiments: Positive, Positive, Positive )))

### Review: title: I love WhatsApp more🥰, content: I must say, the latest WhatsApp update is nothing short of amazing! The integration of Meta AI has significantly enhanced the user experience. The ability to search through statuses is a game-changer, making it incredibly convenient to find updates from friends and family., , Moreover, the AI stickers feature is a delightful addition! The stickers are not only fun but also incredibly creative, adding a whole new dimension to our conversations. Kudos to the development team for this innovative feature., , Overall, this update has taken WhatsApp to a whole new level, making chatting more enjoyable and efficient. Great job, WhatsApp team! ### Analysis: categories: (App, App, App) aspects: (Search Function, AI Stickers, Chatting Experience) sentiments: (Positive, Positive, Positive) )))

Good to bad

I don’t know what going on but WhatsApp y’all need to upgrade y’all security and how to keep people stuff safe and private but don’t get me wrong I love the app and everything but for some reason my WhatsApp got hacked and I’m pretty sure that there are some more people too and that they WhatsApp got hacked too and I don’t know how that is even possible people getting their WhatsApp hacked but please get that fixed and solved ASAP and I’m trying to be mean or rude about it just please figure it out…. So to everybody that has WhatsApp please be careful with what you send to a friend because there’s might be someone watching. And you’re WhatsApp might get hacked next that all I have to say stay safe everybody have a blessed day and a wonderful day

Security, Security

Security, Privacy

negative, negative

Security - Security - negative, Security - Privacy - negative

### USER: Good to bad: I don’t know what going on but WhatsApp y’all need to upgrade y’all security and how to keep people stuff safe and private but don’t get me wrong I love the app and everything but for some reason my WhatsApp got hacked and I’m pretty sure that there are some more people too and that they WhatsApp got hacked too and I don’t know how that is even possible people getting their WhatsApp hacked but please get that fixed and solved ASAP and I’m trying to be mean or rude about it just please figure it out…. So to everybody that has WhatsApp please be careful with what you send to a friend because there’s might be someone watching. And you’re WhatsApp might get hacked next that all I have to say stay safe everybody have a blessed day and a wonderful day ### ASSISTANT: Security - Security - negative, Security - Privacy - negative )))

### Review: title: Good to bad, content: I don’t know what going on but WhatsApp y’all need to upgrade y’all security and how to keep people stuff safe and private but don’t get me wrong I love the app and everything but for some reason my WhatsApp got hacked and I’m pretty sure that there are some more people too and that they WhatsApp got hacked too and I don’t know how that is even possible people getting their WhatsApp hacked but please get that fixed and solved ASAP and I’m trying to be mean or rude about it just please figure it out…. So to everybody that has WhatsApp please be careful with what you send to a friend because there’s might be someone watching. And you’re WhatsApp might get hacked next that all I have to say stay safe everybody have a blessed day and a wonderful day ### Analysis: categories: Security, Security, aspects: Security, Privacy, sentiments: negative, negative )))

### Review: title: Good to bad, content: I don’t know what going on but WhatsApp y’all need to upgrade y’all security and how to keep people stuff safe and private but don’t get me wrong I love the app and everything but for some reason my WhatsApp got hacked and I’m pretty sure that there are some more people too and that they WhatsApp got hacked too and I don’t know how that is even possible people getting their WhatsApp hacked but please get that fixed and solved ASAP and I’m trying to be mean or rude about it just please figure it out…. So to everybody that has WhatsApp please be careful with what you send to a friend because there’s might be someone watching. And you’re WhatsApp might get hacked next that all I have to say stay safe everybody have a blessed day and a wonderful day ### Analysis: categories: (Security, Security) aspects: (Security, Privacy) sentiments: (negative, negative) )))

Love WhatsApp!!!

This is the most user friendly texting App! , It is so easy to send messages, videos, phone calls, voice messages, use voice to send texts and stay in touch with other individuals and groups with chats and broadcast lists. It’s SOO versatile. , , This is the main way of communicating for most countries outside the US. We lived in Ireland and Panamá for the last 13 years and all those people and the surrounding countries use it. It’s so wonderful. We hope the US will catch on soon!! , , We use it for our families, friends, and prayer support groups. The school use it with official and unofficial class chats, staff chats and important school info, including emergency schools messages are sent there as well, because everyone has it! , , I love the search features to find important info and the ability to star favorite texts and photos that I don’t want erased. , , The ability to slide a message or photo over and make a comment on it is brilliant. Copy, pasting and forwarding is so easy too. As I try to communicate on messages and Facebook, I get frustrated with it’s limitations. I so prefer WhatsApp! , , Thank you, WhatsApp, for doing a great job!

Category, Aspect, Aspect, Aspect, Aspect, Aspect, Aspect, Aspect, Aspect, Aspect

Messaging, User friendliness, Versatility, Global usage, Group communication, School communication, Search features, Favorite messages, Commenting, Copying, pasting, and forwarding

Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive

Category - Messaging - Positive, Aspect - User friendliness - Positive, Aspect - Versatility - Positive, Aspect - Global usage - Positive, Aspect - Group communication - Positive, Aspect - School communication - Positive, Aspect - Search features - Positive, Aspect - Favorite messages - Positive, Aspect - Commenting - Positive, Aspect - Copying, pasting, and forwarding - Positive

### USER: Love WhatsApp!!!: This is the most user friendly texting App! , It is so easy to send messages, videos, phone calls, voice messages, use voice to send texts and stay in touch with other individuals and groups with chats and broadcast lists. It’s SOO versatile. , , This is the main way of communicating for most countries outside the US. We lived in Ireland and Panamá for the last 13 years and all those people and the surrounding countries use it. It’s so wonderful. We hope the US will catch on soon!! , , We use it for our families, friends, and prayer support groups. The school use it with official and unofficial class chats, staff chats and important school info, including emergency schools messages are sent there as well, because everyone has it! , , I love the search features to find important info and the ability to star favorite texts and photos that I don’t want erased. , , The ability to slide a message or photo over and make a comment on it is brilliant. Copy, pasting and forwarding is so easy too. As I try to communicate on messages and Facebook, I get frustrated with it’s limitations. I so prefer WhatsApp! , , Thank you, WhatsApp, for doing a great job! ### ASSISTANT: Category - Messaging - Positive, Aspect - User friendliness - Positive, Aspect - Versatility - Positive, Aspect - Global usage - Positive, Aspect - Group communication - Positive, Aspect - School communication - Positive, Aspect - Search features - Positive, Aspect - Favorite messages - Positive, Aspect - Commenting - Positive, Aspect - Copying, pasting, and forwarding - Positive )))

### Review: title: Love WhatsApp!!!, content: This is the most user friendly texting App! , It is so easy to send messages, videos, phone calls, voice messages, use voice to send texts and stay in touch with other individuals and groups with chats and broadcast lists. It’s SOO versatile. , , This is the main way of communicating for most countries outside the US. We lived in Ireland and Panamá for the last 13 years and all those people and the surrounding countries use it. It’s so wonderful. We hope the US will catch on soon!! , , We use it for our families, friends, and prayer support groups. The school use it with official and unofficial class chats, staff chats and important school info, including emergency schools messages are sent there as well, because everyone has it! , , I love the search features to find important info and the ability to star favorite texts and photos that I don’t want erased. , , The ability to slide a message or photo over and make a comment on it is brilliant. Copy, pasting and forwarding is so easy too. As I try to communicate on messages and Facebook, I get frustrated with it’s limitations. I so prefer WhatsApp! , , Thank you, WhatsApp, for doing a great job! ### Analysis: categories: Category, Aspect, Aspect, Aspect, Aspect, Aspect, Aspect, Aspect, Aspect, Aspect, aspects: Messaging, User friendliness, Versatility, Global usage, Group communication, School communication, Search features, Favorite messages, Commenting, Copying, pasting, and forwarding, sentiments: Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive )))

### Review: title: Love WhatsApp!!!, content: This is the most user friendly texting App! , It is so easy to send messages, videos, phone calls, voice messages, use voice to send texts and stay in touch with other individuals and groups with chats and broadcast lists. It’s SOO versatile. , , This is the main way of communicating for most countries outside the US. We lived in Ireland and Panamá for the last 13 years and all those people and the surrounding countries use it. It’s so wonderful. We hope the US will catch on soon!! , , We use it for our families, friends, and prayer support groups. The school use it with official and unofficial class chats, staff chats and important school info, including emergency schools messages are sent there as well, because everyone has it! , , I love the search features to find important info and the ability to star favorite texts and photos that I don’t want erased. , , The ability to slide a message or photo over and make a comment on it is brilliant. Copy, pasting and forwarding is so easy too. As I try to communicate on messages and Facebook, I get frustrated with it’s limitations. I so prefer WhatsApp! , , Thank you, WhatsApp, for doing a great job! ### Analysis: categories: (Category, Aspect, Aspect, Aspect, Aspect, Aspect, Aspect, Aspect, Aspect, Aspect) aspects: (Messaging, User friendliness, Versatility, Global usage, Group communication, School communication, Search features, Favorite messages, Commenting, Copying, pasting, and forwarding) sentiments: (Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive) )))

Eh! I guess it’s good for someone else.

I don’t particularly like the way they do things on this platform. They claim to be secure and all but they are way up in your business for the most part and they are really rude to you if you need help with anything. To me they are just another version of Big Brother like the rest of their platforms are. I barely use any of them anymore because they have a funny way of seeing things that are really important to me. I know that in my country life used to be extremely racist and misogynistic etc but at least we had a little privacy and freedom. Or maybe I am not remembering it correctly. I don’t know, I just don’t feel like I have any of those things on these apps. I’m not even allowed to use profanity in front of an AI! I mean, come on! It’s a machine! I’m sure glad to know we’re about to ascend into the 5th dimension and out of this matrix. Lol I hope it doesn’t get worse than this one.

Privacy, Privacy, Privacy, Communication, Communication

Security, Personalization, Control, Support, Attitude

Negative, Negative, Negative, Negative, Negative

Privacy - Security - Negative, Privacy - Personalization - Negative, Privacy - Control - Negative, Communication - Support - Negative, Communication - Attitude - Negative

### USER: Eh! I guess it’s good for someone else.: I don’t particularly like the way they do things on this platform. They claim to be secure and all but they are way up in your business for the most part and they are really rude to you if you need help with anything. To me they are just another version of Big Brother like the rest of their platforms are. I barely use any of them anymore because they have a funny way of seeing things that are really important to me. I know that in my country life used to be extremely racist and misogynistic etc but at least we had a little privacy and freedom. Or maybe I am not remembering it correctly. I don’t know, I just don’t feel like I have any of those things on these apps. I’m not even allowed to use profanity in front of an AI! I mean, come on! It’s a machine! I’m sure glad to know we’re about to ascend into the 5th dimension and out of this matrix. Lol I hope it doesn’t get worse than this one. ### ASSISTANT: Privacy - Security - Negative, Privacy - Personalization - Negative, Privacy - Control - Negative, Communication - Support - Negative, Communication - Attitude - Negative )))

### Review: title: Eh! I guess it’s good for someone else., content: I don’t particularly like the way they do things on this platform. They claim to be secure and all but they are way up in your business for the most part and they are really rude to you if you need help with anything. To me they are just another version of Big Brother like the rest of their platforms are. I barely use any of them anymore because they have a funny way of seeing things that are really important to me. I know that in my country life used to be extremely racist and misogynistic etc but at least we had a little privacy and freedom. Or maybe I am not remembering it correctly. I don’t know, I just don’t feel like I have any of those things on these apps. I’m not even allowed to use profanity in front of an AI! I mean, come on! It’s a machine! I’m sure glad to know we’re about to ascend into the 5th dimension and out of this matrix. Lol I hope it doesn’t get worse than this one. ### Analysis: categories: Privacy, Privacy, Privacy, Communication, Communication, aspects: Security, Personalization, Control, Support, Attitude, sentiments: Negative, Negative, Negative, Negative, Negative )))

### Review: title: Eh! I guess it’s good for someone else., content: I don’t particularly like the way they do things on this platform. They claim to be secure and all but they are way up in your business for the most part and they are really rude to you if you need help with anything. To me they are just another version of Big Brother like the rest of their platforms are. I barely use any of them anymore because they have a funny way of seeing things that are really important to me. I know that in my country life used to be extremely racist and misogynistic etc but at least we had a little privacy and freedom. Or maybe I am not remembering it correctly. I don’t know, I just don’t feel like I have any of those things on these apps. I’m not even allowed to use profanity in front of an AI! I mean, come on! It’s a machine! I’m sure glad to know we’re about to ascend into the 5th dimension and out of this matrix. Lol I hope it doesn’t get worse than this one. ### Analysis: categories: (Privacy, Privacy, Privacy, Communication, Communication) aspects: (Security, Personalization, Control, Support, Attitude) sentiments: (Negative, Negative, Negative, Negative, Negative) )))

Love it but add filters

I love this app. Everyone in my family uses it and it’s a great way to connect with people all around the world. I love status updates too. The only suggestion I would make is I think WhatsApp should also add filters for the photo button along with lenses a lot like Snapchat. I think that would be rlly cool and I’d be looking forward to seeing how that would look like., , Ok so I changed this recently. WhatsApp was working just fine until now. Whenever I open WhatsApp, and I’ve tried restarting my phone multiple times, it crashes and the volume button shows up and starts to flash and do really wierd stuff and it blocks my sight and won’t turn off. But whenever I go back to close the app suddenly my screen is working all fine. So obviously it’s a problem with WhatsApp and I’m really unhappy right now so pls change it I really don’t want to stop using it. As soon as u fix this I will make it 5 stars again

Communication, Communication, Functionality, Functionality

Updates, Filters, Stability, Volume Button

positive, negative, negative, negative

Communication - Updates - positive, Communication - Filters - negative, Functionality - Stability - negative, Functionality - Volume Button - negative

### USER: Love it but add filters: I love this app. Everyone in my family uses it and it’s a great way to connect with people all around the world. I love status updates too. The only suggestion I would make is I think WhatsApp should also add filters for the photo button along with lenses a lot like Snapchat. I think that would be rlly cool and I’d be looking forward to seeing how that would look like., , Ok so I changed this recently. WhatsApp was working just fine until now. Whenever I open WhatsApp, and I’ve tried restarting my phone multiple times, it crashes and the volume button shows up and starts to flash and do really wierd stuff and it blocks my sight and won’t turn off. But whenever I go back to close the app suddenly my screen is working all fine. So obviously it’s a problem with WhatsApp and I’m really unhappy right now so pls change it I really don’t want to stop using it. As soon as u fix this I will make it 5 stars again ### ASSISTANT: Communication - Updates - positive, Communication - Filters - negative, Functionality - Stability - negative, Functionality - Volume Button - negative )))

### Review: title: Love it but add filters, content: I love this app. Everyone in my family uses it and it’s a great way to connect with people all around the world. I love status updates too. The only suggestion I would make is I think WhatsApp should also add filters for the photo button along with lenses a lot like Snapchat. I think that would be rlly cool and I’d be looking forward to seeing how that would look like., , Ok so I changed this recently. WhatsApp was working just fine until now. Whenever I open WhatsApp, and I’ve tried restarting my phone multiple times, it crashes and the volume button shows up and starts to flash and do really wierd stuff and it blocks my sight and won’t turn off. But whenever I go back to close the app suddenly my screen is working all fine. So obviously it’s a problem with WhatsApp and I’m really unhappy right now so pls change it I really don’t want to stop using it. As soon as u fix this I will make it 5 stars again ### Analysis: categories: Communication, Communication, Functionality, Functionality, aspects: Updates, Filters, Stability, Volume Button, sentiments: positive, negative, negative, negative )))

### Review: title: Love it but add filters, content: I love this app. Everyone in my family uses it and it’s a great way to connect with people all around the world. I love status updates too. The only suggestion I would make is I think WhatsApp should also add filters for the photo button along with lenses a lot like Snapchat. I think that would be rlly cool and I’d be looking forward to seeing how that would look like., , Ok so I changed this recently. WhatsApp was working just fine until now. Whenever I open WhatsApp, and I’ve tried restarting my phone multiple times, it crashes and the volume button shows up and starts to flash and do really wierd stuff and it blocks my sight and won’t turn off. But whenever I go back to close the app suddenly my screen is working all fine. So obviously it’s a problem with WhatsApp and I’m really unhappy right now so pls change it I really don’t want to stop using it. As soon as u fix this I will make it 5 stars again ### Analysis: categories: (Communication, Communication, Functionality, Functionality) aspects: (Updates, Filters, Stability, Volume Button) sentiments: (positive, negative, negative, negative) )))

Works for what’s needed but some annoying cons

Pros: Great for video/audio calls and texts, works abroad, no cost, simple sharing of videos and photos with friends and group messaging , , Cons: forces you to update the app ALL THE DANG TIME (seriously, please stop. The notifications are annoying, and I don’t see the need to update the app only a couple weeks apart sometimes). Call quality can be spotty, even when both parties have good connections. Sometimes it makes my iPhone freakout and won’t let me hang up a call (screen keeps turning black. When it does this, all I can do is restart my phone. This only happens when I’m in this app).

App, App, App

Notifications, Connectivity, Functionality

negative, negative, negative

App - Notifications - negative, App - Connectivity - negative, App - Functionality - negative

### USER: Works for what’s needed but some annoying cons: Pros: Great for video/audio calls and texts, works abroad, no cost, simple sharing of videos and photos with friends and group messaging , , Cons: forces you to update the app ALL THE DANG TIME (seriously, please stop. The notifications are annoying, and I don’t see the need to update the app only a couple weeks apart sometimes). Call quality can be spotty, even when both parties have good connections. Sometimes it makes my iPhone freakout and won’t let me hang up a call (screen keeps turning black. When it does this, all I can do is restart my phone. This only happens when I’m in this app). ### ASSISTANT: App - Notifications - negative, App - Connectivity - negative, App - Functionality - negative )))

### Review: title: Works for what’s needed but some annoying cons, content: Pros: Great for video/audio calls and texts, works abroad, no cost, simple sharing of videos and photos with friends and group messaging , , Cons: forces you to update the app ALL THE DANG TIME (seriously, please stop. The notifications are annoying, and I don’t see the need to update the app only a couple weeks apart sometimes). Call quality can be spotty, even when both parties have good connections. Sometimes it makes my iPhone freakout and won’t let me hang up a call (screen keeps turning black. When it does this, all I can do is restart my phone. This only happens when I’m in this app). ### Analysis: categories: App, App, App, aspects: Notifications, Connectivity, Functionality, sentiments: negative, negative, negative )))

### Review: title: Works for what’s needed but some annoying cons, content: Pros: Great for video/audio calls and texts, works abroad, no cost, simple sharing of videos and photos with friends and group messaging , , Cons: forces you to update the app ALL THE DANG TIME (seriously, please stop. The notifications are annoying, and I don’t see the need to update the app only a couple weeks apart sometimes). Call quality can be spotty, even when both parties have good connections. Sometimes it makes my iPhone freakout and won’t let me hang up a call (screen keeps turning black. When it does this, all I can do is restart my phone. This only happens when I’m in this app). ### Analysis: categories: (App, App, App) aspects: (Notifications, Connectivity, Functionality) sentiments: (negative, negative, negative) )))

Inconvenient

Why did you got payed or FB payed 19 billion dollars when every time i need or want to send something to various chats groups or people, you only allow 5 at at time. , , Don’t you know the technology that that Apple uses for selling music, videos, IM’s. , , They don’t have 4 Billion times the same title of a song. They sell it 4 Billion times but with only one file. , , Are you so poor that you cannot afford to buy servers with tons and tons and tons of terabytes that You make the use of your app a nightmare but FB not only allow but dedicates and promotes the invasion of privacy?, , Next time( (which I believe it will be soon) Mr. Z should respond to this in committee. , , Boy, I really love you. And by the way, if he us such a “genius” how come he cannot or doesn’t know how to monetize WA. Ahhhhh?, , Sorry for being a little bit rude but he did the same when he stole FB from its creators. I belive he can take a few punches.

Technology, Technology, Business

File Management, Storage, Profitability

Negative, Negative, Negative

Technology - File Management - Negative, Technology - Storage - Negative, Business - Profitability - Negative

### USER: Inconvenient: Why did you got payed or FB payed 19 billion dollars when every time i need or want to send something to various chats groups or people, you only allow 5 at at time. , , Don’t you know the technology that that Apple uses for selling music, videos, IM’s. , , They don’t have 4 Billion times the same title of a song. They sell it 4 Billion times but with only one file. , , Are you so poor that you cannot afford to buy servers with tons and tons and tons of terabytes that You make the use of your app a nightmare but FB not only allow but dedicates and promotes the invasion of privacy?, , Next time( (which I believe it will be soon) Mr. Z should respond to this in committee. , , Boy, I really love you. And by the way, if he us such a “genius” how come he cannot or doesn’t know how to monetize WA. Ahhhhh?, , Sorry for being a little bit rude but he did the same when he stole FB from its creators. I belive he can take a few punches. ### ASSISTANT: Technology - File Management - Negative, Technology - Storage - Negative, Business - Profitability - Negative )))

### Review: title: Inconvenient, content: Why did you got payed or FB payed 19 billion dollars when every time i need or want to send something to various chats groups or people, you only allow 5 at at time. , , Don’t you know the technology that that Apple uses for selling music, videos, IM’s. , , They don’t have 4 Billion times the same title of a song. They sell it 4 Billion times but with only one file. , , Are you so poor that you cannot afford to buy servers with tons and tons and tons of terabytes that You make the use of your app a nightmare but FB not only allow but dedicates and promotes the invasion of privacy?, , Next time( (which I believe it will be soon) Mr. Z should respond to this in committee. , , Boy, I really love you. And by the way, if he us such a “genius” how come he cannot or doesn’t know how to monetize WA. Ahhhhh?, , Sorry for being a little bit rude but he did the same when he stole FB from its creators. I belive he can take a few punches. ### Analysis: categories: Technology, Technology, Business, aspects: File Management, Storage, Profitability, sentiments: Negative, Negative, Negative )))

### Review: title: Inconvenient, content: Why did you got payed or FB payed 19 billion dollars when every time i need or want to send something to various chats groups or people, you only allow 5 at at time. , , Don’t you know the technology that that Apple uses for selling music, videos, IM’s. , , They don’t have 4 Billion times the same title of a song. They sell it 4 Billion times but with only one file. , , Are you so poor that you cannot afford to buy servers with tons and tons and tons of terabytes that You make the use of your app a nightmare but FB not only allow but dedicates and promotes the invasion of privacy?, , Next time( (which I believe it will be soon) Mr. Z should respond to this in committee. , , Boy, I really love you. And by the way, if he us such a “genius” how come he cannot or doesn’t know how to monetize WA. Ahhhhh?, , Sorry for being a little bit rude but he did the same when he stole FB from its creators. I belive he can take a few punches. ### Analysis: categories: (Technology, Technology, Business) aspects: (File Management, Storage, Profitability) sentiments: (Negative, Negative, Negative) )))

My first time using your Application.

Of course my daughter had to put the application on my iPhone she’s 22yrs. I’m BC ( before Christ )for technology, just not my thing. So my phone rang with the strange ringtone and I push the button and there appears my son, Who I haven’t seen for a year because he’s deployed in Europe in the Army. We had a lot of catching up to do with his career and what I was doing because I’m retired, While we were talking it was just amazing to me to think that he’s halfway around the planet and I’m talking to him live on my iPhone, which was just freaking bloody unbelievable. So I guess technology does have its place, thank you guys for being out there and connecting families all over the world. Sincerely Michael C Lock Retired MPD #3020,Idaho.

Communication, Communication, Technology

Ease of use, Connectivity, General

positive, positive, positive

Communication - Ease of use - positive, Communication - Connectivity - positive, Technology - General - positive

### USER: My first time using your Application.: Of course my daughter had to put the application on my iPhone she’s 22yrs. I’m BC ( before Christ )for technology, just not my thing. So my phone rang with the strange ringtone and I push the button and there appears my son, Who I haven’t seen for a year because he’s deployed in Europe in the Army. We had a lot of catching up to do with his career and what I was doing because I’m retired, While we were talking it was just amazing to me to think that he’s halfway around the planet and I’m talking to him live on my iPhone, which was just freaking bloody unbelievable. So I guess technology does have its place, thank you guys for being out there and connecting families all over the world. Sincerely Michael C Lock Retired MPD #3020,Idaho. ### ASSISTANT: Communication - Ease of use - positive, Communication - Connectivity - positive, Technology - General - positive )))

### Review: title: My first time using your Application., content: Of course my daughter had to put the application on my iPhone she’s 22yrs. I’m BC ( before Christ )for technology, just not my thing. So my phone rang with the strange ringtone and I push the button and there appears my son, Who I haven’t seen for a year because he’s deployed in Europe in the Army. We had a lot of catching up to do with his career and what I was doing because I’m retired, While we were talking it was just amazing to me to think that he’s halfway around the planet and I’m talking to him live on my iPhone, which was just freaking bloody unbelievable. So I guess technology does have its place, thank you guys for being out there and connecting families all over the world. Sincerely Michael C Lock Retired MPD #3020,Idaho. ### Analysis: categories: Communication, Communication, Technology, aspects: Ease of use, Connectivity, General, sentiments: positive, positive, positive )))

### Review: title: My first time using your Application., content: Of course my daughter had to put the application on my iPhone she’s 22yrs. I’m BC ( before Christ )for technology, just not my thing. So my phone rang with the strange ringtone and I push the button and there appears my son, Who I haven’t seen for a year because he’s deployed in Europe in the Army. We had a lot of catching up to do with his career and what I was doing because I’m retired, While we were talking it was just amazing to me to think that he’s halfway around the planet and I’m talking to him live on my iPhone, which was just freaking bloody unbelievable. So I guess technology does have its place, thank you guys for being out there and connecting families all over the world. Sincerely Michael C Lock Retired MPD #3020,Idaho. ### Analysis: categories: (Communication, Communication, Technology) aspects: (Ease of use, Connectivity, General) sentiments: (positive, positive, positive) )))

Voice note issues

I love this app, it’s the best for communicating with friends and families from all over the world, however it seems as if with the new update you can only replay voice notes two times and after that the voice recording is no longer available. Please change that back, I get random voice messages from my 4 year old niece and from time to time I go back and listen to her beautiful voice. Now I can’t 😓, rating you at 3 until this hopefully changes, thank you. Update it was my ear phone that caused it 😫

App Functionality

Voice note playback

Negative

App Functionality - Voice note playback - Negative

### USER: Voice note issues: I love this app, it’s the best for communicating with friends and families from all over the world, however it seems as if with the new update you can only replay voice notes two times and after that the voice recording is no longer available. Please change that back, I get random voice messages from my 4 year old niece and from time to time I go back and listen to her beautiful voice. Now I can’t 😓, rating you at 3 until this hopefully changes, thank you. Update it was my ear phone that caused it 😫 ### ASSISTANT: App Functionality - Voice note playback - Negative )))

### Review: title: Voice note issues, content: I love this app, it’s the best for communicating with friends and families from all over the world, however it seems as if with the new update you can only replay voice notes two times and after that the voice recording is no longer available. Please change that back, I get random voice messages from my 4 year old niece and from time to time I go back and listen to her beautiful voice. Now I can’t 😓, rating you at 3 until this hopefully changes, thank you. Update it was my ear phone that caused it 😫 ### Analysis: categories: App Functionality, aspects: Voice note playback, sentiments: Negative )))

### Review: title: Voice note issues, content: I love this app, it’s the best for communicating with friends and families from all over the world, however it seems as if with the new update you can only replay voice notes two times and after that the voice recording is no longer available. Please change that back, I get random voice messages from my 4 year old niece and from time to time I go back and listen to her beautiful voice. Now I can’t 😓, rating you at 3 until this hopefully changes, thank you. Update it was my ear phone that caused it 😫 ### Analysis: categories: (App Functionality) aspects: (Voice note playback) sentiments: (Negative) )))

Lopsided Translating

I started using WhatsApp because I’m planning to move to a Spanish speaking country where it is used extensively. , Translating outgoing messages is easy: highlight the text and hit translate, couldn’t be simpler. , Not so for incoming texts. You have to select and copy the text, open a new outgoing message box, paste the text, highlight it if it’s not already, and then hit translate. Or import the text to some other language translating app. WHY? Why all the rigmarole?, How can you promote this app as good for international use when it has such a clunky aspect to it?

Communication

Translation

Negative

Communication - Translation - Negative

### USER: Lopsided Translating: I started using WhatsApp because I’m planning to move to a Spanish speaking country where it is used extensively. , Translating outgoing messages is easy: highlight the text and hit translate, couldn’t be simpler. , Not so for incoming texts. You have to select and copy the text, open a new outgoing message box, paste the text, highlight it if it’s not already, and then hit translate. Or import the text to some other language translating app. WHY? Why all the rigmarole?, How can you promote this app as good for international use when it has such a clunky aspect to it? ### ASSISTANT: Communication - Translation - Negative )))

### Review: title: Lopsided Translating, content: I started using WhatsApp because I’m planning to move to a Spanish speaking country where it is used extensively. , Translating outgoing messages is easy: highlight the text and hit translate, couldn’t be simpler. , Not so for incoming texts. You have to select and copy the text, open a new outgoing message box, paste the text, highlight it if it’s not already, and then hit translate. Or import the text to some other language translating app. WHY? Why all the rigmarole?, How can you promote this app as good for international use when it has such a clunky aspect to it? ### Analysis: categories: Communication, aspects: Translation, sentiments: Negative )))

### Review: title: Lopsided Translating, content: I started using WhatsApp because I’m planning to move to a Spanish speaking country where it is used extensively. , Translating outgoing messages is easy: highlight the text and hit translate, couldn’t be simpler. , Not so for incoming texts. You have to select and copy the text, open a new outgoing message box, paste the text, highlight it if it’s not already, and then hit translate. Or import the text to some other language translating app. WHY? Why all the rigmarole?, How can you promote this app as good for international use when it has such a clunky aspect to it? ### Analysis: categories: (Communication) aspects: (Translation) sentiments: (Negative) )))

New features

I would like to have the following features added to WhatsApp:, 1- Filter by Read, Unread, , 2- Filter by Groups or not-Groups. Meaning if I want to see group chats or chats from individuals., 3- Ability to classify chats and assign chats to to each class. For example, I can define a “Work” class , a “Family” class and “entertainment” class etc. Then I can tag my children and my wife under the Family class, my work colleagues under my Work class and some other chats that are general under Entertainment class. Then I can choose to see only chats from any particular class.

Messaging

Feature Request

Positive

Messaging - Feature Request - Positive

### USER: New features: I would like to have the following features added to WhatsApp:, 1- Filter by Read, Unread, , 2- Filter by Groups or not-Groups. Meaning if I want to see group chats or chats from individuals., 3- Ability to classify chats and assign chats to to each class. For example, I can define a “Work” class , a “Family” class and “entertainment” class etc. Then I can tag my children and my wife under the Family class, my work colleagues under my Work class and some other chats that are general under Entertainment class. Then I can choose to see only chats from any particular class. ### ASSISTANT: Messaging - Feature Request - Positive )))

### Review: title: New features, content: I would like to have the following features added to WhatsApp:, 1- Filter by Read, Unread, , 2- Filter by Groups or not-Groups. Meaning if I want to see group chats or chats from individuals., 3- Ability to classify chats and assign chats to to each class. For example, I can define a “Work” class , a “Family” class and “entertainment” class etc. Then I can tag my children and my wife under the Family class, my work colleagues under my Work class and some other chats that are general under Entertainment class. Then I can choose to see only chats from any particular class. ### Analysis: categories: Messaging, aspects: Feature Request, sentiments: Positive )))

### Review: title: New features, content: I would like to have the following features added to WhatsApp:, 1- Filter by Read, Unread, , 2- Filter by Groups or not-Groups. Meaning if I want to see group chats or chats from individuals., 3- Ability to classify chats and assign chats to to each class. For example, I can define a “Work” class , a “Family” class and “entertainment” class etc. Then I can tag my children and my wife under the Family class, my work colleagues under my Work class and some other chats that are general under Entertainment class. Then I can choose to see only chats from any particular class. ### Analysis: categories: (Messaging) aspects: (Feature Request) sentiments: (Positive) )))