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reviews_appstore_teladoc_absa2

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First time virtual visitor.. disappointed

As we are going through this worldwide Covid-19 epidemic, I came down with a fever on a Friday night around 10pm. I found myself wanting to be seen by a medical professional as soon as possible. Having Aetna insurance I downloaded the Teladoc App, created an account and answered some questions.. within minutes I was able to have myself scheduled in queue to be called back by a doctor... I found myself checking the app numerous times only to keep seeing the same message stating that I am still in queue. I must have fallen asleep after about 2.5 hours and woke up around 8am. I had not missed a call and looking at the App I saw that I was still in queue. I contacted my family physician and was able to schedule a FaceTime appointment within the hour. It was then when I cancelled my Teladoc appointment. Hope this is not typical for other patients. The concept is fantastic and I would have definitely used it for myself and family going forward, however my first experience was certainly not a good one.

Service

Appointment Scheduling

Negative

Service - Appointment Scheduling - Negative

### USER: First time virtual visitor.. disappointed: As we are going through this worldwide Covid-19 epidemic, I came down with a fever on a Friday night around 10pm. I found myself wanting to be seen by a medical professional as soon as possible. Having Aetna insurance I downloaded the Teladoc App, created an account and answered some questions.. within minutes I was able to have myself scheduled in queue to be called back by a doctor... I found myself checking the app numerous times only to keep seeing the same message stating that I am still in queue. I must have fallen asleep after about 2.5 hours and woke up around 8am. I had not missed a call and looking at the App I saw that I was still in queue. I contacted my family physician and was able to schedule a FaceTime appointment within the hour. It was then when I cancelled my Teladoc appointment. Hope this is not typical for other patients. The concept is fantastic and I would have definitely used it for myself and family going forward, however my first experience was certainly not a good one. ### ASSISTANT: Service - Appointment Scheduling - Negative )))

### Review: title: First time virtual visitor.. disappointed, content: As we are going through this worldwide Covid-19 epidemic, I came down with a fever on a Friday night around 10pm. I found myself wanting to be seen by a medical professional as soon as possible. Having Aetna insurance I downloaded the Teladoc App, created an account and answered some questions.. within minutes I was able to have myself scheduled in queue to be called back by a doctor... I found myself checking the app numerous times only to keep seeing the same message stating that I am still in queue. I must have fallen asleep after about 2.5 hours and woke up around 8am. I had not missed a call and looking at the App I saw that I was still in queue. I contacted my family physician and was able to schedule a FaceTime appointment within the hour. It was then when I cancelled my Teladoc appointment. Hope this is not typical for other patients. The concept is fantastic and I would have definitely used it for myself and family going forward, however my first experience was certainly not a good one. ### Analysis: categories: Service, aspects: Appointment Scheduling, sentiments: Negative )))

### Review: title: First time virtual visitor.. disappointed, content: As we are going through this worldwide Covid-19 epidemic, I came down with a fever on a Friday night around 10pm. I found myself wanting to be seen by a medical professional as soon as possible. Having Aetna insurance I downloaded the Teladoc App, created an account and answered some questions.. within minutes I was able to have myself scheduled in queue to be called back by a doctor... I found myself checking the app numerous times only to keep seeing the same message stating that I am still in queue. I must have fallen asleep after about 2.5 hours and woke up around 8am. I had not missed a call and looking at the App I saw that I was still in queue. I contacted my family physician and was able to schedule a FaceTime appointment within the hour. It was then when I cancelled my Teladoc appointment. Hope this is not typical for other patients. The concept is fantastic and I would have definitely used it for myself and family going forward, however my first experience was certainly not a good one. ### Analysis: categories: (Service) aspects: (Appointment Scheduling) sentiments: (Negative) )))

Literally go anywhere else

I’ve missed multiple therapy calls because they are only “allowed” to call once. My appointment will say 1pm so I’m there waiting at my phone and I get up to go to the bathroom and come back to see a missed call at 1:03, if you miss it you miss it. You have to wait a week or two to reschedule another therapy call with your provider. Even though I’m at the phone at 1:04 I can’t call back, they can’t call me back, it’s one call and that’s it. I cleared my whole schedule for this call and just because I went to the bathroom for a minute the entire session is just cancelled. This made my mental situation much worse, thanks Teladoc. Not to mention, the app has SO many bugs and some buttons don’t even work.

App Interface, Connectivity, Scheduling, Scheduling

Functionality, Call Reliability, Flexibility, Availability

Negative, Negative, Negative, Negative

App Interface - Functionality - Negative, Connectivity - Call Reliability - Negative, Scheduling - Flexibility - Negative, Scheduling - Availability - Negative

### USER: Literally go anywhere else: I’ve missed multiple therapy calls because they are only “allowed” to call once. My appointment will say 1pm so I’m there waiting at my phone and I get up to go to the bathroom and come back to see a missed call at 1:03, if you miss it you miss it. You have to wait a week or two to reschedule another therapy call with your provider. Even though I’m at the phone at 1:04 I can’t call back, they can’t call me back, it’s one call and that’s it. I cleared my whole schedule for this call and just because I went to the bathroom for a minute the entire session is just cancelled. This made my mental situation much worse, thanks Teladoc. Not to mention, the app has SO many bugs and some buttons don’t even work. ### ASSISTANT: App Interface - Functionality - Negative, Connectivity - Call Reliability - Negative, Scheduling - Flexibility - Negative, Scheduling - Availability - Negative )))

### Review: title: Literally go anywhere else, content: I’ve missed multiple therapy calls because they are only “allowed” to call once. My appointment will say 1pm so I’m there waiting at my phone and I get up to go to the bathroom and come back to see a missed call at 1:03, if you miss it you miss it. You have to wait a week or two to reschedule another therapy call with your provider. Even though I’m at the phone at 1:04 I can’t call back, they can’t call me back, it’s one call and that’s it. I cleared my whole schedule for this call and just because I went to the bathroom for a minute the entire session is just cancelled. This made my mental situation much worse, thanks Teladoc. Not to mention, the app has SO many bugs and some buttons don’t even work. ### Analysis: categories: App Interface, Connectivity, Scheduling, Scheduling, aspects: Functionality, Call Reliability, Flexibility, Availability, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Literally go anywhere else, content: I’ve missed multiple therapy calls because they are only “allowed” to call once. My appointment will say 1pm so I’m there waiting at my phone and I get up to go to the bathroom and come back to see a missed call at 1:03, if you miss it you miss it. You have to wait a week or two to reschedule another therapy call with your provider. Even though I’m at the phone at 1:04 I can’t call back, they can’t call me back, it’s one call and that’s it. I cleared my whole schedule for this call and just because I went to the bathroom for a minute the entire session is just cancelled. This made my mental situation much worse, thanks Teladoc. Not to mention, the app has SO many bugs and some buttons don’t even work. ### Analysis: categories: (App Interface, Connectivity, Scheduling, Scheduling) aspects: (Functionality, Call Reliability, Flexibility, Availability) sentiments: (Negative, Negative, Negative, Negative) )))

It’s ok

The app is sluggish when switching between screens. Someone else mentioned how their system sends texts and notifications at *the* most random times and it does. It can 3am, 1pm, no rhyme or reason. I actually wondered why my therapist was working such odd hours—it’s not her, it’s them. The latest is that, unbeknownst to me, they’ve been texting these notifications TO MY EMERGENCY CONTACT, too! The *only* place their number is listed is under “emergency contact,” so why would they do that? It’s convenient if you need your inhaler refilled or need to speak with a therapist, so that’s nice. The app being clunky and its apparent lack of privacy is going to be a dealbreaker for many.

App, App, App, App, App

Performance, Notifications, Privacy, Usability, Therapeutic Features

Negative, Negative, Negative, Positive, Positive

App - Performance - Negative, App - Notifications - Negative, App - Privacy - Negative, App - Usability - Positive, App - Therapeutic Features - Positive

### USER: It’s ok: The app is sluggish when switching between screens. Someone else mentioned how their system sends texts and notifications at *the* most random times and it does. It can 3am, 1pm, no rhyme or reason. I actually wondered why my therapist was working such odd hours—it’s not her, it’s them. The latest is that, unbeknownst to me, they’ve been texting these notifications TO MY EMERGENCY CONTACT, too! The *only* place their number is listed is under “emergency contact,” so why would they do that? It’s convenient if you need your inhaler refilled or need to speak with a therapist, so that’s nice. The app being clunky and its apparent lack of privacy is going to be a dealbreaker for many. ### ASSISTANT: App - Performance - Negative, App - Notifications - Negative, App - Privacy - Negative, App - Usability - Positive, App - Therapeutic Features - Positive )))

### Review: title: It’s ok, content: The app is sluggish when switching between screens. Someone else mentioned how their system sends texts and notifications at *the* most random times and it does. It can 3am, 1pm, no rhyme or reason. I actually wondered why my therapist was working such odd hours—it’s not her, it’s them. The latest is that, unbeknownst to me, they’ve been texting these notifications TO MY EMERGENCY CONTACT, too! The *only* place their number is listed is under “emergency contact,” so why would they do that? It’s convenient if you need your inhaler refilled or need to speak with a therapist, so that’s nice. The app being clunky and its apparent lack of privacy is going to be a dealbreaker for many. ### Analysis: categories: App, App, App, App, App, aspects: Performance, Notifications, Privacy, Usability, Therapeutic Features, sentiments: Negative, Negative, Negative, Positive, Positive )))

### Review: title: It’s ok, content: The app is sluggish when switching between screens. Someone else mentioned how their system sends texts and notifications at *the* most random times and it does. It can 3am, 1pm, no rhyme or reason. I actually wondered why my therapist was working such odd hours—it’s not her, it’s them. The latest is that, unbeknownst to me, they’ve been texting these notifications TO MY EMERGENCY CONTACT, too! The *only* place their number is listed is under “emergency contact,” so why would they do that? It’s convenient if you need your inhaler refilled or need to speak with a therapist, so that’s nice. The app being clunky and its apparent lack of privacy is going to be a dealbreaker for many. ### Analysis: categories: (App, App, App, App, App) aspects: (Performance, Notifications, Privacy, Usability, Therapeutic Features) sentiments: (Negative, Negative, Negative, Positive, Positive) )))

Waste of time

I set my appointment up at 8:13 AM. I have not been seen for the past eight hours. I came to the reviews and observed that other people are having the same issues. I’ve contacted customer service and they said that they cannot give me an estimated time that I will be seen however it would be soon. I’ve been getting an automated message every hour for the past eight hours saying that I would be seen soon. I if I would’ve known that I was not going to be seen today I would’ve gone to a walk-in clinic. Whenever I spoke to customer service they told me there was nothing they could do to show that I’ve been in their virtual waiting room all day so I could have proof for work. This application and company is very unreliable for the working class citizen. , , I will update tomorrow on how the care is if I ever am scene by a healthcare professional.

Service, Company

Waiting Time, Reliability

Negative, Negative

Service - Waiting Time - Negative, Company - Reliability - Negative

### USER: Waste of time: I set my appointment up at 8:13 AM. I have not been seen for the past eight hours. I came to the reviews and observed that other people are having the same issues. I’ve contacted customer service and they said that they cannot give me an estimated time that I will be seen however it would be soon. I’ve been getting an automated message every hour for the past eight hours saying that I would be seen soon. I if I would’ve known that I was not going to be seen today I would’ve gone to a walk-in clinic. Whenever I spoke to customer service they told me there was nothing they could do to show that I’ve been in their virtual waiting room all day so I could have proof for work. This application and company is very unreliable for the working class citizen. , , I will update tomorrow on how the care is if I ever am scene by a healthcare professional. ### ASSISTANT: Service - Waiting Time - Negative, Company - Reliability - Negative )))

### Review: title: Waste of time, content: I set my appointment up at 8:13 AM. I have not been seen for the past eight hours. I came to the reviews and observed that other people are having the same issues. I’ve contacted customer service and they said that they cannot give me an estimated time that I will be seen however it would be soon. I’ve been getting an automated message every hour for the past eight hours saying that I would be seen soon. I if I would’ve known that I was not going to be seen today I would’ve gone to a walk-in clinic. Whenever I spoke to customer service they told me there was nothing they could do to show that I’ve been in their virtual waiting room all day so I could have proof for work. This application and company is very unreliable for the working class citizen. , , I will update tomorrow on how the care is if I ever am scene by a healthcare professional. ### Analysis: categories: Service, Company, aspects: Waiting Time, Reliability, sentiments: Negative, Negative )))

### Review: title: Waste of time, content: I set my appointment up at 8:13 AM. I have not been seen for the past eight hours. I came to the reviews and observed that other people are having the same issues. I’ve contacted customer service and they said that they cannot give me an estimated time that I will be seen however it would be soon. I’ve been getting an automated message every hour for the past eight hours saying that I would be seen soon. I if I would’ve known that I was not going to be seen today I would’ve gone to a walk-in clinic. Whenever I spoke to customer service they told me there was nothing they could do to show that I’ve been in their virtual waiting room all day so I could have proof for work. This application and company is very unreliable for the working class citizen. , , I will update tomorrow on how the care is if I ever am scene by a healthcare professional. ### Analysis: categories: (Service, Company) aspects: (Waiting Time, Reliability) sentiments: (Negative, Negative) )))

Good experience

I've had nothing but good experiences. It's part of our plan in my husbands insurance policy thru work so it's free for us to use. The longest time I've waited for a call back is 30 mins. Its usually five minutes seriously. The doctors are always very professional, I don't call or go in unless it's absolutely necessary. My family has had a lot of minor health issues for years. A lot is seasonal sinus infections. About 2 good ones a year. I try OTC meds for a good week before I call. I've always gotten antibiotics when warranted. Ive called with UTI, which I've suffered with for years. I always buy the OTC test strips and test prior to calling once again always have gotten antibiotics for it. I don't have anything bad to say. You can also take photos and upload as well of your calling about a rash of topical infection.

App Experience, App Experience, App Experience, Medical Expertise, Medical Expertise, Medical Expertise

User interface, Functionality, Wait time, Bedside manner, Effectiveness of treatment, Prescription accuracy

positive, positive, positive, positive, positive, positive

App Experience - User interface - positive, App Experience - Functionality - positive, App Experience - Wait time - positive, Medical Expertise - Bedside manner - positive, Medical Expertise - Effectiveness of treatment - positive, Medical Expertise - Prescription accuracy - positive

### USER: Good experience: I've had nothing but good experiences. It's part of our plan in my husbands insurance policy thru work so it's free for us to use. The longest time I've waited for a call back is 30 mins. Its usually five minutes seriously. The doctors are always very professional, I don't call or go in unless it's absolutely necessary. My family has had a lot of minor health issues for years. A lot is seasonal sinus infections. About 2 good ones a year. I try OTC meds for a good week before I call. I've always gotten antibiotics when warranted. Ive called with UTI, which I've suffered with for years. I always buy the OTC test strips and test prior to calling once again always have gotten antibiotics for it. I don't have anything bad to say. You can also take photos and upload as well of your calling about a rash of topical infection. ### ASSISTANT: App Experience - User interface - positive, App Experience - Functionality - positive, App Experience - Wait time - positive, Medical Expertise - Bedside manner - positive, Medical Expertise - Effectiveness of treatment - positive, Medical Expertise - Prescription accuracy - positive )))

### Review: title: Good experience, content: I've had nothing but good experiences. It's part of our plan in my husbands insurance policy thru work so it's free for us to use. The longest time I've waited for a call back is 30 mins. Its usually five minutes seriously. The doctors are always very professional, I don't call or go in unless it's absolutely necessary. My family has had a lot of minor health issues for years. A lot is seasonal sinus infections. About 2 good ones a year. I try OTC meds for a good week before I call. I've always gotten antibiotics when warranted. Ive called with UTI, which I've suffered with for years. I always buy the OTC test strips and test prior to calling once again always have gotten antibiotics for it. I don't have anything bad to say. You can also take photos and upload as well of your calling about a rash of topical infection. ### Analysis: categories: App Experience, App Experience, App Experience, Medical Expertise, Medical Expertise, Medical Expertise, aspects: User interface, Functionality, Wait time, Bedside manner, Effectiveness of treatment, Prescription accuracy, sentiments: positive, positive, positive, positive, positive, positive )))

### Review: title: Good experience, content: I've had nothing but good experiences. It's part of our plan in my husbands insurance policy thru work so it's free for us to use. The longest time I've waited for a call back is 30 mins. Its usually five minutes seriously. The doctors are always very professional, I don't call or go in unless it's absolutely necessary. My family has had a lot of minor health issues for years. A lot is seasonal sinus infections. About 2 good ones a year. I try OTC meds for a good week before I call. I've always gotten antibiotics when warranted. Ive called with UTI, which I've suffered with for years. I always buy the OTC test strips and test prior to calling once again always have gotten antibiotics for it. I don't have anything bad to say. You can also take photos and upload as well of your calling about a rash of topical infection. ### Analysis: categories: (App Experience, App Experience, App Experience, Medical Expertise, Medical Expertise, Medical Expertise) aspects: (User interface, Functionality, Wait time, Bedside manner, Effectiveness of treatment, Prescription accuracy) sentiments: (positive, positive, positive, positive, positive, positive) )))

Michelle

I had never used anything virtual for a Doctor’s appointment until today. I have a sinus infection and also a winter eczema flare up with a weekend trip coming up so I was pressed for time. Not only did it save me time but it also saved me money, only $9 with my copay for my BCBS coverage, much cheaper than an office visit and the gas to get there. The Doctor was thorough in discussing my issues and very helpful. I will definitely be using this service in the future and I definitely recommend it for simple care. What a value!

Cost, Convenience, Service, Service, Service, Overall

Price, Time-saving, Doctor's thoroughness, Doctor's helpfulness, Doctor's care, Value

positive, positive, positive, positive, positive, positive

Cost - Price - positive, Convenience - Time-saving - positive, Service - Doctor's thoroughness - positive, Service - Doctor's helpfulness - positive, Service - Doctor's care - positive, Overall - Value - positive

### USER: Michelle: I had never used anything virtual for a Doctor’s appointment until today. I have a sinus infection and also a winter eczema flare up with a weekend trip coming up so I was pressed for time. Not only did it save me time but it also saved me money, only $9 with my copay for my BCBS coverage, much cheaper than an office visit and the gas to get there. The Doctor was thorough in discussing my issues and very helpful. I will definitely be using this service in the future and I definitely recommend it for simple care. What a value! ### ASSISTANT: Cost - Price - positive, Convenience - Time-saving - positive, Service - Doctor's thoroughness - positive, Service - Doctor's helpfulness - positive, Service - Doctor's care - positive, Overall - Value - positive )))

### Review: title: Michelle, content: I had never used anything virtual for a Doctor’s appointment until today. I have a sinus infection and also a winter eczema flare up with a weekend trip coming up so I was pressed for time. Not only did it save me time but it also saved me money, only $9 with my copay for my BCBS coverage, much cheaper than an office visit and the gas to get there. The Doctor was thorough in discussing my issues and very helpful. I will definitely be using this service in the future and I definitely recommend it for simple care. What a value! ### Analysis: categories: Cost, Convenience, Service, Service, Service, Overall, aspects: Price, Time-saving, Doctor's thoroughness, Doctor's helpfulness, Doctor's care, Value, sentiments: positive, positive, positive, positive, positive, positive )))

### Review: title: Michelle, content: I had never used anything virtual for a Doctor’s appointment until today. I have a sinus infection and also a winter eczema flare up with a weekend trip coming up so I was pressed for time. Not only did it save me time but it also saved me money, only $9 with my copay for my BCBS coverage, much cheaper than an office visit and the gas to get there. The Doctor was thorough in discussing my issues and very helpful. I will definitely be using this service in the future and I definitely recommend it for simple care. What a value! ### Analysis: categories: (Cost, Convenience, Service, Service, Service, Overall) aspects: (Price, Time-saving, Doctor's thoroughness, Doctor's helpfulness, Doctor's care, Value) sentiments: (positive, positive, positive, positive, positive, positive) )))

Insane wait times

UPDATE: Tried to give this app another chance. The good news is I heard from someone within 5 minutes this time. However, they couldn’t treat me and told me to go to an in-person doctor. I was still charged $50 and teladoc refuses to refund even though services were not provided. I am disputing with my bank. Don’t use this service. , , Original review: The app said I should be able to speak with a doctor today. I set up to receive a call at 5:45 AM, 13 hours later I still haven’t been contacted. Customer support does not have any idea how long it will take for someone to reach out to me. At this rate, I could have went to urgent care and saved myself the hassle. But I’ve already been charged $50 for an appointment when a doctor hasn’t called me. Update: Spoke to customer service on the phone. All she could say was I’d hear from someone soon, without proving an ETA. I explained I was upset with the lack of communication and she hung up on me. I called back and got the same agent again, who said she didn’t realize she hung up on me, even though she did when I was mid-sentence. I wasn’t raising my voice, being rude, or name calling. I didn’t say or do anything offensive… there was no reason to end the call other than she didn’t want to be bothered. People like this shouldn’t work in health care.

App, App, App, App

Wait Time, Customer Service, Services Provided, Price

negative, negative, negative, negative

App - Wait Time - negative, App - Customer Service - negative, App - Services Provided - negative, App - Price - negative

### USER: Insane wait times: UPDATE: Tried to give this app another chance. The good news is I heard from someone within 5 minutes this time. However, they couldn’t treat me and told me to go to an in-person doctor. I was still charged $50 and teladoc refuses to refund even though services were not provided. I am disputing with my bank. Don’t use this service. , , Original review: The app said I should be able to speak with a doctor today. I set up to receive a call at 5:45 AM, 13 hours later I still haven’t been contacted. Customer support does not have any idea how long it will take for someone to reach out to me. At this rate, I could have went to urgent care and saved myself the hassle. But I’ve already been charged $50 for an appointment when a doctor hasn’t called me. Update: Spoke to customer service on the phone. All she could say was I’d hear from someone soon, without proving an ETA. I explained I was upset with the lack of communication and she hung up on me. I called back and got the same agent again, who said she didn’t realize she hung up on me, even though she did when I was mid-sentence. I wasn’t raising my voice, being rude, or name calling. I didn’t say or do anything offensive… there was no reason to end the call other than she didn’t want to be bothered. People like this shouldn’t work in health care. ### ASSISTANT: App - Wait Time - negative, App - Customer Service - negative, App - Services Provided - negative, App - Price - negative )))

### Review: title: Insane wait times, content: UPDATE: Tried to give this app another chance. The good news is I heard from someone within 5 minutes this time. However, they couldn’t treat me and told me to go to an in-person doctor. I was still charged $50 and teladoc refuses to refund even though services were not provided. I am disputing with my bank. Don’t use this service. , , Original review: The app said I should be able to speak with a doctor today. I set up to receive a call at 5:45 AM, 13 hours later I still haven’t been contacted. Customer support does not have any idea how long it will take for someone to reach out to me. At this rate, I could have went to urgent care and saved myself the hassle. But I’ve already been charged $50 for an appointment when a doctor hasn’t called me. Update: Spoke to customer service on the phone. All she could say was I’d hear from someone soon, without proving an ETA. I explained I was upset with the lack of communication and she hung up on me. I called back and got the same agent again, who said she didn’t realize she hung up on me, even though she did when I was mid-sentence. I wasn’t raising my voice, being rude, or name calling. I didn’t say or do anything offensive… there was no reason to end the call other than she didn’t want to be bothered. People like this shouldn’t work in health care. ### Analysis: categories: App, App, App, App, aspects: Wait Time, Customer Service, Services Provided, Price, sentiments: negative, negative, negative, negative )))

### Review: title: Insane wait times, content: UPDATE: Tried to give this app another chance. The good news is I heard from someone within 5 minutes this time. However, they couldn’t treat me and told me to go to an in-person doctor. I was still charged $50 and teladoc refuses to refund even though services were not provided. I am disputing with my bank. Don’t use this service. , , Original review: The app said I should be able to speak with a doctor today. I set up to receive a call at 5:45 AM, 13 hours later I still haven’t been contacted. Customer support does not have any idea how long it will take for someone to reach out to me. At this rate, I could have went to urgent care and saved myself the hassle. But I’ve already been charged $50 for an appointment when a doctor hasn’t called me. Update: Spoke to customer service on the phone. All she could say was I’d hear from someone soon, without proving an ETA. I explained I was upset with the lack of communication and she hung up on me. I called back and got the same agent again, who said she didn’t realize she hung up on me, even though she did when I was mid-sentence. I wasn’t raising my voice, being rude, or name calling. I didn’t say or do anything offensive… there was no reason to end the call other than she didn’t want to be bothered. People like this shouldn’t work in health care. ### Analysis: categories: (App, App, App, App) aspects: (Wait Time, Customer Service, Services Provided, Price) sentiments: (negative, negative, negative, negative) )))

Doctors rush through sessions. Prescriptions don’t make to pharmacies. Unreliable.

(Update: I changed from 2 stars to 1 star because when I messages them about what happened they instead of trying to fix the issue told me to call the customer support number. They a re a joke), (Original), Maybe I had a bad doctor or a doctor having a bad day but it appeared to me he was rushing through appointment (apparently doctors get paid per session not per hour)., He jumped to the prescription too soon without asking enough questions. He didn’t discuss the side effects or when and how to take the medication but I didn’t want to write a bad review until today when I went to pharmacy to pick up the medication and they said they never received an order from the doctor and suggested that I contact the doctor but Teladoc doesn’t even give you an option to contact that doctor., I’m glad my insurance covers 100% of the visit otherwise I’d be furious with them.

Healthcare, Healthcare, Healthcare, Healthcare

Doctor, Appointment, Prescription, Customer Service

negative, negative, negative, negative

Healthcare - Doctor - negative, Healthcare - Appointment - negative, Healthcare - Prescription - negative, Healthcare - Customer Service - negative

### USER: Doctors rush through sessions. Prescriptions don’t make to pharmacies. Unreliable.: (Update: I changed from 2 stars to 1 star because when I messages them about what happened they instead of trying to fix the issue told me to call the customer support number. They a re a joke), (Original), Maybe I had a bad doctor or a doctor having a bad day but it appeared to me he was rushing through appointment (apparently doctors get paid per session not per hour)., He jumped to the prescription too soon without asking enough questions. He didn’t discuss the side effects or when and how to take the medication but I didn’t want to write a bad review until today when I went to pharmacy to pick up the medication and they said they never received an order from the doctor and suggested that I contact the doctor but Teladoc doesn’t even give you an option to contact that doctor., I’m glad my insurance covers 100% of the visit otherwise I’d be furious with them. ### ASSISTANT: Healthcare - Doctor - negative, Healthcare - Appointment - negative, Healthcare - Prescription - negative, Healthcare - Customer Service - negative )))

### Review: title: Doctors rush through sessions. Prescriptions don’t make to pharmacies. Unreliable., content: (Update: I changed from 2 stars to 1 star because when I messages them about what happened they instead of trying to fix the issue told me to call the customer support number. They a re a joke), (Original), Maybe I had a bad doctor or a doctor having a bad day but it appeared to me he was rushing through appointment (apparently doctors get paid per session not per hour)., He jumped to the prescription too soon without asking enough questions. He didn’t discuss the side effects or when and how to take the medication but I didn’t want to write a bad review until today when I went to pharmacy to pick up the medication and they said they never received an order from the doctor and suggested that I contact the doctor but Teladoc doesn’t even give you an option to contact that doctor., I’m glad my insurance covers 100% of the visit otherwise I’d be furious with them. ### Analysis: categories: Healthcare, Healthcare, Healthcare, Healthcare, aspects: Doctor, Appointment, Prescription, Customer Service, sentiments: negative, negative, negative, negative )))

### Review: title: Doctors rush through sessions. Prescriptions don’t make to pharmacies. Unreliable., content: (Update: I changed from 2 stars to 1 star because when I messages them about what happened they instead of trying to fix the issue told me to call the customer support number. They a re a joke), (Original), Maybe I had a bad doctor or a doctor having a bad day but it appeared to me he was rushing through appointment (apparently doctors get paid per session not per hour)., He jumped to the prescription too soon without asking enough questions. He didn’t discuss the side effects or when and how to take the medication but I didn’t want to write a bad review until today when I went to pharmacy to pick up the medication and they said they never received an order from the doctor and suggested that I contact the doctor but Teladoc doesn’t even give you an option to contact that doctor., I’m glad my insurance covers 100% of the visit otherwise I’d be furious with them. ### Analysis: categories: (Healthcare, Healthcare, Healthcare, Healthcare) aspects: (Doctor, Appointment, Prescription, Customer Service) sentiments: (negative, negative, negative, negative) )))

Needs work

First off that I can’t just hop out of the app for one second to look at a date or photo to show the doc, without the app freaking resetting and requiring a log in is ridiculous. Fix you memory issues, it should not lose everything just because you switch to another app. Ridiculous!, , Second WHY CANT WE MAKE CHANGES TO OUR INSURANCE INFO?!?! I couldn’t find my teledoc card so I had to attempt to find my healthcare provider from the absolutely jumbled mess of a list of providers. No order, nothing by state, just a random awful mess of providers with vague names. Then I found my teledoc card and ID and attempted to update my healthcare info and LO AND BEHOLD IT IS LOCKED. I call tech support and she’s like yeah, sorry we get that a lot. Then freaking FIX it. There’s NO reason to not be able to update this information without making a brand new account. FIX THESE SLOPPY MISTAKES.

App, App, App, App, App

Memory, Insurance, Healthcare Provider List, Tech Support, Account Creation

Negative, Negative, Negative, Negative, Negative

App - Memory - Negative, App - Insurance - Negative, App - Healthcare Provider List - Negative, App - Tech Support - Negative, App - Account Creation - Negative

### USER: Needs work: First off that I can’t just hop out of the app for one second to look at a date or photo to show the doc, without the app freaking resetting and requiring a log in is ridiculous. Fix you memory issues, it should not lose everything just because you switch to another app. Ridiculous!, , Second WHY CANT WE MAKE CHANGES TO OUR INSURANCE INFO?!?! I couldn’t find my teledoc card so I had to attempt to find my healthcare provider from the absolutely jumbled mess of a list of providers. No order, nothing by state, just a random awful mess of providers with vague names. Then I found my teledoc card and ID and attempted to update my healthcare info and LO AND BEHOLD IT IS LOCKED. I call tech support and she’s like yeah, sorry we get that a lot. Then freaking FIX it. There’s NO reason to not be able to update this information without making a brand new account. FIX THESE SLOPPY MISTAKES. ### ASSISTANT: App - Memory - Negative, App - Insurance - Negative, App - Healthcare Provider List - Negative, App - Tech Support - Negative, App - Account Creation - Negative )))

### Review: title: Needs work, content: First off that I can’t just hop out of the app for one second to look at a date or photo to show the doc, without the app freaking resetting and requiring a log in is ridiculous. Fix you memory issues, it should not lose everything just because you switch to another app. Ridiculous!, , Second WHY CANT WE MAKE CHANGES TO OUR INSURANCE INFO?!?! I couldn’t find my teledoc card so I had to attempt to find my healthcare provider from the absolutely jumbled mess of a list of providers. No order, nothing by state, just a random awful mess of providers with vague names. Then I found my teledoc card and ID and attempted to update my healthcare info and LO AND BEHOLD IT IS LOCKED. I call tech support and she’s like yeah, sorry we get that a lot. Then freaking FIX it. There’s NO reason to not be able to update this information without making a brand new account. FIX THESE SLOPPY MISTAKES. ### Analysis: categories: App, App, App, App, App, aspects: Memory, Insurance, Healthcare Provider List, Tech Support, Account Creation, sentiments: Negative, Negative, Negative, Negative, Negative )))

### Review: title: Needs work, content: First off that I can’t just hop out of the app for one second to look at a date or photo to show the doc, without the app freaking resetting and requiring a log in is ridiculous. Fix you memory issues, it should not lose everything just because you switch to another app. Ridiculous!, , Second WHY CANT WE MAKE CHANGES TO OUR INSURANCE INFO?!?! I couldn’t find my teledoc card so I had to attempt to find my healthcare provider from the absolutely jumbled mess of a list of providers. No order, nothing by state, just a random awful mess of providers with vague names. Then I found my teledoc card and ID and attempted to update my healthcare info and LO AND BEHOLD IT IS LOCKED. I call tech support and she’s like yeah, sorry we get that a lot. Then freaking FIX it. There’s NO reason to not be able to update this information without making a brand new account. FIX THESE SLOPPY MISTAKES. ### Analysis: categories: (App, App, App, App, App) aspects: (Memory, Insurance, Healthcare Provider List, Tech Support, Account Creation) sentiments: (Negative, Negative, Negative, Negative, Negative) )))

Don't waste you time with Teledoc

Just had my 1st interaction with Teledoc as it is part of our companies benefit package. If you like being read to from a script, this may be the service for you. Feeling sick and thought it would be great a have a video call and not have to leave the house. Video call requested, received phone call. The what I hope was a physician whom called me, went through a very brief medical history which was fine. Then he asked symptoms. I related my symptoms and he then I felt read from a script of what I had and told me 4 or 5 over the counter products I needed to take. I assured him I have had this before and it's not viral, as was his assumption. I told him I wouldn't have wasted his time, my time or the money to call if over the counter products had worked in the past. He got irate and said "no antibiotics for you, it's a cold" and then hung up the phone. Entire call lasted 2 minutes and 53 seconds. Have left a message at Teledoc NY office. Will be interesting to see if I hear from them. Guess I should have known better....... Will try and get an appointment with my physician.

Healthcare

Customer support

Negative

Healthcare - Customer support - Negative

### USER: Don't waste you time with Teledoc: Just had my 1st interaction with Teledoc as it is part of our companies benefit package. If you like being read to from a script, this may be the service for you. Feeling sick and thought it would be great a have a video call and not have to leave the house. Video call requested, received phone call. The what I hope was a physician whom called me, went through a very brief medical history which was fine. Then he asked symptoms. I related my symptoms and he then I felt read from a script of what I had and told me 4 or 5 over the counter products I needed to take. I assured him I have had this before and it's not viral, as was his assumption. I told him I wouldn't have wasted his time, my time or the money to call if over the counter products had worked in the past. He got irate and said "no antibiotics for you, it's a cold" and then hung up the phone. Entire call lasted 2 minutes and 53 seconds. Have left a message at Teledoc NY office. Will be interesting to see if I hear from them. Guess I should have known better....... Will try and get an appointment with my physician. ### ASSISTANT: Healthcare - Customer support - Negative )))

### Review: title: Don't waste you time with Teledoc, content: Just had my 1st interaction with Teledoc as it is part of our companies benefit package. If you like being read to from a script, this may be the service for you. Feeling sick and thought it would be great a have a video call and not have to leave the house. Video call requested, received phone call. The what I hope was a physician whom called me, went through a very brief medical history which was fine. Then he asked symptoms. I related my symptoms and he then I felt read from a script of what I had and told me 4 or 5 over the counter products I needed to take. I assured him I have had this before and it's not viral, as was his assumption. I told him I wouldn't have wasted his time, my time or the money to call if over the counter products had worked in the past. He got irate and said "no antibiotics for you, it's a cold" and then hung up the phone. Entire call lasted 2 minutes and 53 seconds. Have left a message at Teledoc NY office. Will be interesting to see if I hear from them. Guess I should have known better....... Will try and get an appointment with my physician. ### Analysis: categories: Healthcare, aspects: Customer support, sentiments: Negative )))

### Review: title: Don't waste you time with Teledoc, content: Just had my 1st interaction with Teledoc as it is part of our companies benefit package. If you like being read to from a script, this may be the service for you. Feeling sick and thought it would be great a have a video call and not have to leave the house. Video call requested, received phone call. The what I hope was a physician whom called me, went through a very brief medical history which was fine. Then he asked symptoms. I related my symptoms and he then I felt read from a script of what I had and told me 4 or 5 over the counter products I needed to take. I assured him I have had this before and it's not viral, as was his assumption. I told him I wouldn't have wasted his time, my time or the money to call if over the counter products had worked in the past. He got irate and said "no antibiotics for you, it's a cold" and then hung up the phone. Entire call lasted 2 minutes and 53 seconds. Have left a message at Teledoc NY office. Will be interesting to see if I hear from them. Guess I should have known better....... Will try and get an appointment with my physician. ### Analysis: categories: (Healthcare) aspects: (Customer support) sentiments: (Negative) )))

Scheduling is awful for mental health

The way they have their scheduling set up is atrocious. You pretty much have to request an appointment as opposed to scheduling one and you choose 2 backup options in case the provider isn’t available at the preferred date and time. I’ve tried to see at least 5 different providers and they all deny my requested times. It takes 3 days for them to get back to you and they literally wait until the third day to say the provider is unavailable. I started this process with weeks worth of my prescription left and now I’m down to days because of how awful this process is. There’s no way for you to truly know the providers’ availability it’s like a gamble. I do not recommend this app at all for mental health it will make your mental health worse just trying to get an appointment.

Scheduling

Availability

Negative

Scheduling - Availability - Negative

### USER: Scheduling is awful for mental health: The way they have their scheduling set up is atrocious. You pretty much have to request an appointment as opposed to scheduling one and you choose 2 backup options in case the provider isn’t available at the preferred date and time. I’ve tried to see at least 5 different providers and they all deny my requested times. It takes 3 days for them to get back to you and they literally wait until the third day to say the provider is unavailable. I started this process with weeks worth of my prescription left and now I’m down to days because of how awful this process is. There’s no way for you to truly know the providers’ availability it’s like a gamble. I do not recommend this app at all for mental health it will make your mental health worse just trying to get an appointment. ### ASSISTANT: Scheduling - Availability - Negative )))

### Review: title: Scheduling is awful for mental health, content: The way they have their scheduling set up is atrocious. You pretty much have to request an appointment as opposed to scheduling one and you choose 2 backup options in case the provider isn’t available at the preferred date and time. I’ve tried to see at least 5 different providers and they all deny my requested times. It takes 3 days for them to get back to you and they literally wait until the third day to say the provider is unavailable. I started this process with weeks worth of my prescription left and now I’m down to days because of how awful this process is. There’s no way for you to truly know the providers’ availability it’s like a gamble. I do not recommend this app at all for mental health it will make your mental health worse just trying to get an appointment. ### Analysis: categories: Scheduling, aspects: Availability, sentiments: Negative )))

### Review: title: Scheduling is awful for mental health, content: The way they have their scheduling set up is atrocious. You pretty much have to request an appointment as opposed to scheduling one and you choose 2 backup options in case the provider isn’t available at the preferred date and time. I’ve tried to see at least 5 different providers and they all deny my requested times. It takes 3 days for them to get back to you and they literally wait until the third day to say the provider is unavailable. I started this process with weeks worth of my prescription left and now I’m down to days because of how awful this process is. There’s no way for you to truly know the providers’ availability it’s like a gamble. I do not recommend this app at all for mental health it will make your mental health worse just trying to get an appointment. ### Analysis: categories: (Scheduling) aspects: (Availability) sentiments: (Negative) )))

Mental Health Visits are unprofessional and unreliable

I have been trying to schedule a mental health visit for over 6 months now! The suggested therapists that I had selected have either denied my visit requests or completely performed NO SHOWS…which is ironic because many of the mental health providers have strict “no show” policies for their patients to respect. Maybe the providers do not want to work and/or they are highly unprofessional? What makes things worse is the app gives you no way of directly messaging the providers to discuss possible scheduling or visitation options. , , This is all more frustrating because I used to use Teledoc’s mental health services consistently for over a year with no issues. I was pleased with my therapist at the time and she was always very communicative. What happened?, , Furthermore I have spoken to the customer service agents multiple times throughout the past 6 months about the issues. They all tell me to “call back” or “just wait for your provider to show up…we’ve been busy”. They supposedly put a notice on my account to report the issue, but I am STILL without a mental health provider. , , I want to keep trying with this app because it is convenient and free through my insurance. But with the horrible customer service I do not think it will be possible, and the company does not seem to care :(

App, App, App

Customer Service, Convenience, Price

Negative, Positive, Positive

App - Customer Service - Negative, App - Convenience - Positive, App - Price - Positive

### USER: Mental Health Visits are unprofessional and unreliable: I have been trying to schedule a mental health visit for over 6 months now! The suggested therapists that I had selected have either denied my visit requests or completely performed NO SHOWS…which is ironic because many of the mental health providers have strict “no show” policies for their patients to respect. Maybe the providers do not want to work and/or they are highly unprofessional? What makes things worse is the app gives you no way of directly messaging the providers to discuss possible scheduling or visitation options. , , This is all more frustrating because I used to use Teledoc’s mental health services consistently for over a year with no issues. I was pleased with my therapist at the time and she was always very communicative. What happened?, , Furthermore I have spoken to the customer service agents multiple times throughout the past 6 months about the issues. They all tell me to “call back” or “just wait for your provider to show up…we’ve been busy”. They supposedly put a notice on my account to report the issue, but I am STILL without a mental health provider. , , I want to keep trying with this app because it is convenient and free through my insurance. But with the horrible customer service I do not think it will be possible, and the company does not seem to care :( ### ASSISTANT: App - Customer Service - Negative, App - Convenience - Positive, App - Price - Positive )))

### Review: title: Mental Health Visits are unprofessional and unreliable, content: I have been trying to schedule a mental health visit for over 6 months now! The suggested therapists that I had selected have either denied my visit requests or completely performed NO SHOWS…which is ironic because many of the mental health providers have strict “no show” policies for their patients to respect. Maybe the providers do not want to work and/or they are highly unprofessional? What makes things worse is the app gives you no way of directly messaging the providers to discuss possible scheduling or visitation options. , , This is all more frustrating because I used to use Teledoc’s mental health services consistently for over a year with no issues. I was pleased with my therapist at the time and she was always very communicative. What happened?, , Furthermore I have spoken to the customer service agents multiple times throughout the past 6 months about the issues. They all tell me to “call back” or “just wait for your provider to show up…we’ve been busy”. They supposedly put a notice on my account to report the issue, but I am STILL without a mental health provider. , , I want to keep trying with this app because it is convenient and free through my insurance. But with the horrible customer service I do not think it will be possible, and the company does not seem to care :( ### Analysis: categories: App, App, App, aspects: Customer Service, Convenience, Price, sentiments: Negative, Positive, Positive )))

### Review: title: Mental Health Visits are unprofessional and unreliable, content: I have been trying to schedule a mental health visit for over 6 months now! The suggested therapists that I had selected have either denied my visit requests or completely performed NO SHOWS…which is ironic because many of the mental health providers have strict “no show” policies for their patients to respect. Maybe the providers do not want to work and/or they are highly unprofessional? What makes things worse is the app gives you no way of directly messaging the providers to discuss possible scheduling or visitation options. , , This is all more frustrating because I used to use Teledoc’s mental health services consistently for over a year with no issues. I was pleased with my therapist at the time and she was always very communicative. What happened?, , Furthermore I have spoken to the customer service agents multiple times throughout the past 6 months about the issues. They all tell me to “call back” or “just wait for your provider to show up…we’ve been busy”. They supposedly put a notice on my account to report the issue, but I am STILL without a mental health provider. , , I want to keep trying with this app because it is convenient and free through my insurance. But with the horrible customer service I do not think it will be possible, and the company does not seem to care :( ### Analysis: categories: (App, App, App) aspects: (Customer Service, Convenience, Price) sentiments: (Negative, Positive, Positive) )))

Telemedicine Magic - Doctor at Your Fingertips!

Are you tired of trying to impress your doctor with your best WebMD impression? Look no further! Teledoc is the genie that grants all your medical wishes without the hassle of waiting room small talk or outdated magazines!, , From diagnosing your suspiciously "unique" rashes to deciphering the cryptic meaning behind your sniffles, Teledoc swoops in like a superhero in scrubs! With their virtual stethoscope and magic healing touch through the screen, they'll have you feeling better faster than you can say "where did that weird bump come from?", , Plus, say goodbye to the nerve-wracking hospital gowns and hello to the comfort of your beloved pajamas! No need to worry about getting lost on the way to the office—unless you accidentally click the wrong link and end up in the virtual waiting room of the wrong "doc" (yikes, that could get awkward)., , Teledoc, you're the real MVP of modern medicine. You've earned these 5 stars and a virtual high-five! Keep on virtually saving lives, one webcam consultation at a time!

Services, Services, Services, Services, Services

Courtesy, Diagnosis, Communication, Convenience, Life-saving

Positive, Positive, Positive, Positive, Positive

Services - Courtesy - Positive, Services - Diagnosis - Positive, Services - Communication - Positive, Services - Convenience - Positive, Services - Life-saving - Positive

### USER: Telemedicine Magic - Doctor at Your Fingertips!: Are you tired of trying to impress your doctor with your best WebMD impression? Look no further! Teledoc is the genie that grants all your medical wishes without the hassle of waiting room small talk or outdated magazines!, , From diagnosing your suspiciously "unique" rashes to deciphering the cryptic meaning behind your sniffles, Teledoc swoops in like a superhero in scrubs! With their virtual stethoscope and magic healing touch through the screen, they'll have you feeling better faster than you can say "where did that weird bump come from?", , Plus, say goodbye to the nerve-wracking hospital gowns and hello to the comfort of your beloved pajamas! No need to worry about getting lost on the way to the office—unless you accidentally click the wrong link and end up in the virtual waiting room of the wrong "doc" (yikes, that could get awkward)., , Teledoc, you're the real MVP of modern medicine. You've earned these 5 stars and a virtual high-five! Keep on virtually saving lives, one webcam consultation at a time! ### ASSISTANT: Services - Courtesy - Positive, Services - Diagnosis - Positive, Services - Communication - Positive, Services - Convenience - Positive, Services - Life-saving - Positive )))

### Review: title: Telemedicine Magic - Doctor at Your Fingertips!, content: Are you tired of trying to impress your doctor with your best WebMD impression? Look no further! Teledoc is the genie that grants all your medical wishes without the hassle of waiting room small talk or outdated magazines!, , From diagnosing your suspiciously "unique" rashes to deciphering the cryptic meaning behind your sniffles, Teledoc swoops in like a superhero in scrubs! With their virtual stethoscope and magic healing touch through the screen, they'll have you feeling better faster than you can say "where did that weird bump come from?", , Plus, say goodbye to the nerve-wracking hospital gowns and hello to the comfort of your beloved pajamas! No need to worry about getting lost on the way to the office—unless you accidentally click the wrong link and end up in the virtual waiting room of the wrong "doc" (yikes, that could get awkward)., , Teledoc, you're the real MVP of modern medicine. You've earned these 5 stars and a virtual high-five! Keep on virtually saving lives, one webcam consultation at a time! ### Analysis: categories: Services, Services, Services, Services, Services, aspects: Courtesy, Diagnosis, Communication, Convenience, Life-saving, sentiments: Positive, Positive, Positive, Positive, Positive )))

### Review: title: Telemedicine Magic - Doctor at Your Fingertips!, content: Are you tired of trying to impress your doctor with your best WebMD impression? Look no further! Teledoc is the genie that grants all your medical wishes without the hassle of waiting room small talk or outdated magazines!, , From diagnosing your suspiciously "unique" rashes to deciphering the cryptic meaning behind your sniffles, Teledoc swoops in like a superhero in scrubs! With their virtual stethoscope and magic healing touch through the screen, they'll have you feeling better faster than you can say "where did that weird bump come from?", , Plus, say goodbye to the nerve-wracking hospital gowns and hello to the comfort of your beloved pajamas! No need to worry about getting lost on the way to the office—unless you accidentally click the wrong link and end up in the virtual waiting room of the wrong "doc" (yikes, that could get awkward)., , Teledoc, you're the real MVP of modern medicine. You've earned these 5 stars and a virtual high-five! Keep on virtually saving lives, one webcam consultation at a time! ### Analysis: categories: (Services, Services, Services, Services, Services) aspects: (Courtesy, Diagnosis, Communication, Convenience, Life-saving) sentiments: (Positive, Positive, Positive, Positive, Positive) )))

Full of bugs

I have to constantly reload the app just to get the menu bar to display correctly. Don’t accidentally turn your phone sideways, or everything on the display will go wonky again. Text consistently runs off the screen; you’ll see the start of a word and not the end because it runs off the right of the screen. Phone numbers and email addresses listed in the app are not clickable, so you have to remember the number/email, or write it down. There is no way to contact developers regarding all these ridiculous flaws in the app, and they fail to utilize basic functionality built into the OS the app runs on. I won’t even go into all the issues with scheduling any type of appointment. All in all, this app feels like it was thrown together as quickly as possible with no regard to functionality OR aesthetics. Difficult to trust the security of a health app with SO MANY glaring issues. 0 out of 10, would NOT recommend

UX/UI, UX/UI, UX/UI, Security, Security, Security

Display, Functionality, Navigation, Encryption, Vulnerability, Reliability

Negative, Negative, Negative, Negative, Negative, Negative

UX/UI - Display - Negative, UX/UI - Functionality - Negative, UX/UI - Navigation - Negative, Security - Encryption - Negative, Security - Vulnerability - Negative, Security - Reliability - Negative

### USER: Full of bugs: I have to constantly reload the app just to get the menu bar to display correctly. Don’t accidentally turn your phone sideways, or everything on the display will go wonky again. Text consistently runs off the screen; you’ll see the start of a word and not the end because it runs off the right of the screen. Phone numbers and email addresses listed in the app are not clickable, so you have to remember the number/email, or write it down. There is no way to contact developers regarding all these ridiculous flaws in the app, and they fail to utilize basic functionality built into the OS the app runs on. I won’t even go into all the issues with scheduling any type of appointment. All in all, this app feels like it was thrown together as quickly as possible with no regard to functionality OR aesthetics. Difficult to trust the security of a health app with SO MANY glaring issues. 0 out of 10, would NOT recommend ### ASSISTANT: UX/UI - Display - Negative, UX/UI - Functionality - Negative, UX/UI - Navigation - Negative, Security - Encryption - Negative, Security - Vulnerability - Negative, Security - Reliability - Negative )))

### Review: title: Full of bugs, content: I have to constantly reload the app just to get the menu bar to display correctly. Don’t accidentally turn your phone sideways, or everything on the display will go wonky again. Text consistently runs off the screen; you’ll see the start of a word and not the end because it runs off the right of the screen. Phone numbers and email addresses listed in the app are not clickable, so you have to remember the number/email, or write it down. There is no way to contact developers regarding all these ridiculous flaws in the app, and they fail to utilize basic functionality built into the OS the app runs on. I won’t even go into all the issues with scheduling any type of appointment. All in all, this app feels like it was thrown together as quickly as possible with no regard to functionality OR aesthetics. Difficult to trust the security of a health app with SO MANY glaring issues. 0 out of 10, would NOT recommend ### Analysis: categories: UX/UI, UX/UI, UX/UI, Security, Security, Security, aspects: Display, Functionality, Navigation, Encryption, Vulnerability, Reliability, sentiments: Negative, Negative, Negative, Negative, Negative, Negative )))

### Review: title: Full of bugs, content: I have to constantly reload the app just to get the menu bar to display correctly. Don’t accidentally turn your phone sideways, or everything on the display will go wonky again. Text consistently runs off the screen; you’ll see the start of a word and not the end because it runs off the right of the screen. Phone numbers and email addresses listed in the app are not clickable, so you have to remember the number/email, or write it down. There is no way to contact developers regarding all these ridiculous flaws in the app, and they fail to utilize basic functionality built into the OS the app runs on. I won’t even go into all the issues with scheduling any type of appointment. All in all, this app feels like it was thrown together as quickly as possible with no regard to functionality OR aesthetics. Difficult to trust the security of a health app with SO MANY glaring issues. 0 out of 10, would NOT recommend ### Analysis: categories: (UX/UI, UX/UI, UX/UI, Security, Security, Security) aspects: (Display, Functionality, Navigation, Encryption, Vulnerability, Reliability) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative) )))

Below Average Experience

Used this for the first time today. The practitioner I spoke to was not very professional. Looked like he was sitting in his apartment, he wash hunched over the desk and it sounded like the TV was on in the background. It was clear he didn’t care to be there. He did not come across as someone who was qualified to give medical advice. I would love for telemedicine to take off as it will be much more convenient for patients however this visit leaves me feeling there is a lot of room for improvement. I’m sure there are pros and cons to allowing reviews of a specific visit or experience with a particular practitioner but that would certainly help motivate the practitioners to be more aware of how they approach the interactions. I did not readily see an opportunity to review my specific visit or practitioner.

Experience, Experience, Experience, Experience

Practitioner, Telemedicine, Telemedicine, Review System

negative, negative, positive, positive

Experience - Practitioner - negative, Experience - Telemedicine - negative, Experience - Telemedicine - positive, Experience - Review System - positive

### USER: Below Average Experience: Used this for the first time today. The practitioner I spoke to was not very professional. Looked like he was sitting in his apartment, he wash hunched over the desk and it sounded like the TV was on in the background. It was clear he didn’t care to be there. He did not come across as someone who was qualified to give medical advice. I would love for telemedicine to take off as it will be much more convenient for patients however this visit leaves me feeling there is a lot of room for improvement. I’m sure there are pros and cons to allowing reviews of a specific visit or experience with a particular practitioner but that would certainly help motivate the practitioners to be more aware of how they approach the interactions. I did not readily see an opportunity to review my specific visit or practitioner. ### ASSISTANT: Experience - Practitioner - negative, Experience - Telemedicine - negative, Experience - Telemedicine - positive, Experience - Review System - positive )))

### Review: title: Below Average Experience, content: Used this for the first time today. The practitioner I spoke to was not very professional. Looked like he was sitting in his apartment, he wash hunched over the desk and it sounded like the TV was on in the background. It was clear he didn’t care to be there. He did not come across as someone who was qualified to give medical advice. I would love for telemedicine to take off as it will be much more convenient for patients however this visit leaves me feeling there is a lot of room for improvement. I’m sure there are pros and cons to allowing reviews of a specific visit or experience with a particular practitioner but that would certainly help motivate the practitioners to be more aware of how they approach the interactions. I did not readily see an opportunity to review my specific visit or practitioner. ### Analysis: categories: Experience, Experience, Experience, Experience, aspects: Practitioner, Telemedicine, Telemedicine, Review System, sentiments: negative, negative, positive, positive )))

### Review: title: Below Average Experience, content: Used this for the first time today. The practitioner I spoke to was not very professional. Looked like he was sitting in his apartment, he wash hunched over the desk and it sounded like the TV was on in the background. It was clear he didn’t care to be there. He did not come across as someone who was qualified to give medical advice. I would love for telemedicine to take off as it will be much more convenient for patients however this visit leaves me feeling there is a lot of room for improvement. I’m sure there are pros and cons to allowing reviews of a specific visit or experience with a particular practitioner but that would certainly help motivate the practitioners to be more aware of how they approach the interactions. I did not readily see an opportunity to review my specific visit or practitioner. ### Analysis: categories: (Experience, Experience, Experience, Experience) aspects: (Practitioner, Telemedicine, Telemedicine, Review System) sentiments: (negative, negative, positive, positive) )))

Convenient & quick care without the hassle

I love Teladoc! I’ve used it a handful of times during the week when we have a busy & full schedule and it’s next to impossible to find time to get to the urgent care or get in to see our primary care physicians.... the doctors are very informative and take the time to give you the same care you would receive in person at a clinic. My son had an ear infection today and they got him antibiotics immediately and within a couple hours he was feeling better. The convinience and quick care is just incomparable. So glad that this is an option!

Convenience

care

positive

Convenience - care - positive

### USER: Convenient & quick care without the hassle: I love Teladoc! I’ve used it a handful of times during the week when we have a busy & full schedule and it’s next to impossible to find time to get to the urgent care or get in to see our primary care physicians.... the doctors are very informative and take the time to give you the same care you would receive in person at a clinic. My son had an ear infection today and they got him antibiotics immediately and within a couple hours he was feeling better. The convinience and quick care is just incomparable. So glad that this is an option! ### ASSISTANT: Convenience - care - positive )))

### Review: title: Convenient & quick care without the hassle, content: I love Teladoc! I’ve used it a handful of times during the week when we have a busy & full schedule and it’s next to impossible to find time to get to the urgent care or get in to see our primary care physicians.... the doctors are very informative and take the time to give you the same care you would receive in person at a clinic. My son had an ear infection today and they got him antibiotics immediately and within a couple hours he was feeling better. The convinience and quick care is just incomparable. So glad that this is an option! ### Analysis: categories: Convenience, aspects: care, sentiments: positive )))

### Review: title: Convenient & quick care without the hassle, content: I love Teladoc! I’ve used it a handful of times during the week when we have a busy & full schedule and it’s next to impossible to find time to get to the urgent care or get in to see our primary care physicians.... the doctors are very informative and take the time to give you the same care you would receive in person at a clinic. My son had an ear infection today and they got him antibiotics immediately and within a couple hours he was feeling better. The convinience and quick care is just incomparable. So glad that this is an option! ### Analysis: categories: (Convenience) aspects: (care) sentiments: (positive) )))

Waste of time and money

I booked an appt with teledoc for a simple reason that required no complicated examinations or procedures—something I have gone to urgent care for in the past, but wanted to save time. The doctor could not help me (despite wanting to) due to teledocs policies. They charged me anyway. I am disgusted, and will never use this app again. Save yourself the time and money and go to urgent care. I know I will., , *update* the provider that I spoke to wanted to help but his hands were tied not by his willingness but by the company. The only one preventing medical care was teledoc, and their decision runs counter to current guidelines (despite what the developer has typed). When I approached them for a refund since they were of no help, it was denied and requests to speak to a supervisor (twice) were ignored., , Terrible customer service. Do not waste your time with them. Just go to urgent care and avoid being charged for zero help.

Customer Service, Features, Features, Pricing, Time

Customer Service, Doctor help, No procedures, Pricing, Time

negative, negative, negative, negative, negative

Customer Service - Customer Service - negative, Features - Doctor help - negative, Features - No procedures - negative, Pricing - Pricing - negative, Time - Time - negative

### USER: Waste of time and money: I booked an appt with teledoc for a simple reason that required no complicated examinations or procedures—something I have gone to urgent care for in the past, but wanted to save time. The doctor could not help me (despite wanting to) due to teledocs policies. They charged me anyway. I am disgusted, and will never use this app again. Save yourself the time and money and go to urgent care. I know I will., , *update* the provider that I spoke to wanted to help but his hands were tied not by his willingness but by the company. The only one preventing medical care was teledoc, and their decision runs counter to current guidelines (despite what the developer has typed). When I approached them for a refund since they were of no help, it was denied and requests to speak to a supervisor (twice) were ignored., , Terrible customer service. Do not waste your time with them. Just go to urgent care and avoid being charged for zero help. ### ASSISTANT: Customer Service - Customer Service - negative, Features - Doctor help - negative, Features - No procedures - negative, Pricing - Pricing - negative, Time - Time - negative )))

### Review: title: Waste of time and money, content: I booked an appt with teledoc for a simple reason that required no complicated examinations or procedures—something I have gone to urgent care for in the past, but wanted to save time. The doctor could not help me (despite wanting to) due to teledocs policies. They charged me anyway. I am disgusted, and will never use this app again. Save yourself the time and money and go to urgent care. I know I will., , *update* the provider that I spoke to wanted to help but his hands were tied not by his willingness but by the company. The only one preventing medical care was teledoc, and their decision runs counter to current guidelines (despite what the developer has typed). When I approached them for a refund since they were of no help, it was denied and requests to speak to a supervisor (twice) were ignored., , Terrible customer service. Do not waste your time with them. Just go to urgent care and avoid being charged for zero help. ### Analysis: categories: Customer Service, Features, Features, Pricing, Time, aspects: Customer Service, Doctor help, No procedures, Pricing, Time, sentiments: negative, negative, negative, negative, negative )))

### Review: title: Waste of time and money, content: I booked an appt with teledoc for a simple reason that required no complicated examinations or procedures—something I have gone to urgent care for in the past, but wanted to save time. The doctor could not help me (despite wanting to) due to teledocs policies. They charged me anyway. I am disgusted, and will never use this app again. Save yourself the time and money and go to urgent care. I know I will., , *update* the provider that I spoke to wanted to help but his hands were tied not by his willingness but by the company. The only one preventing medical care was teledoc, and their decision runs counter to current guidelines (despite what the developer has typed). When I approached them for a refund since they were of no help, it was denied and requests to speak to a supervisor (twice) were ignored., , Terrible customer service. Do not waste your time with them. Just go to urgent care and avoid being charged for zero help. ### Analysis: categories: (Customer Service, Features, Features, Pricing, Time) aspects: (Customer Service, Doctor help, No procedures, Pricing, Time) sentiments: (negative, negative, negative, negative, negative) )))

Excellent doctors and therapists, terrible app

I’ve had several appointments cancelled because the app is SO glitchy. When I emailed the general and ONLY email address they have listed because it would not let me confirm my appointment, it routed it to chronic conditions (not where it should have went) where the response I received was quite condescending, as if I emailed them directly. Calling customer service is completely unhelpful as well. They had me call another number and they were also unable to help. One time my appointment was cancelled because I couldn’t confirm my card for payment (no link available in the messages) and several times my appointment has been cancelled because either the messages tab was completely gone or because the link wasn’t available in the message. Two weeks ago, their phone system was telling both me and my provider that the other one was unavailable. Luckily, he made another attempt and we were able to connect. I cannot be the only one having issues. OH, also every appointment but one that we made for my daughter (teen) was cancelled by the provider while she was waiting in the virtual “lobby”.

App, App, App

Function, Customer Service, Appointment Confirmation

Negative, Negative, Negative

App - Function - Negative, App - Customer Service - Negative, App - Appointment Confirmation - Negative

### USER: Excellent doctors and therapists, terrible app: I’ve had several appointments cancelled because the app is SO glitchy. When I emailed the general and ONLY email address they have listed because it would not let me confirm my appointment, it routed it to chronic conditions (not where it should have went) where the response I received was quite condescending, as if I emailed them directly. Calling customer service is completely unhelpful as well. They had me call another number and they were also unable to help. One time my appointment was cancelled because I couldn’t confirm my card for payment (no link available in the messages) and several times my appointment has been cancelled because either the messages tab was completely gone or because the link wasn’t available in the message. Two weeks ago, their phone system was telling both me and my provider that the other one was unavailable. Luckily, he made another attempt and we were able to connect. I cannot be the only one having issues. OH, also every appointment but one that we made for my daughter (teen) was cancelled by the provider while she was waiting in the virtual “lobby”. ### ASSISTANT: App - Function - Negative, App - Customer Service - Negative, App - Appointment Confirmation - Negative )))

### Review: title: Excellent doctors and therapists, terrible app, content: I’ve had several appointments cancelled because the app is SO glitchy. When I emailed the general and ONLY email address they have listed because it would not let me confirm my appointment, it routed it to chronic conditions (not where it should have went) where the response I received was quite condescending, as if I emailed them directly. Calling customer service is completely unhelpful as well. They had me call another number and they were also unable to help. One time my appointment was cancelled because I couldn’t confirm my card for payment (no link available in the messages) and several times my appointment has been cancelled because either the messages tab was completely gone or because the link wasn’t available in the message. Two weeks ago, their phone system was telling both me and my provider that the other one was unavailable. Luckily, he made another attempt and we were able to connect. I cannot be the only one having issues. OH, also every appointment but one that we made for my daughter (teen) was cancelled by the provider while she was waiting in the virtual “lobby”. ### Analysis: categories: App, App, App, aspects: Function, Customer Service, Appointment Confirmation, sentiments: Negative, Negative, Negative )))

### Review: title: Excellent doctors and therapists, terrible app, content: I’ve had several appointments cancelled because the app is SO glitchy. When I emailed the general and ONLY email address they have listed because it would not let me confirm my appointment, it routed it to chronic conditions (not where it should have went) where the response I received was quite condescending, as if I emailed them directly. Calling customer service is completely unhelpful as well. They had me call another number and they were also unable to help. One time my appointment was cancelled because I couldn’t confirm my card for payment (no link available in the messages) and several times my appointment has been cancelled because either the messages tab was completely gone or because the link wasn’t available in the message. Two weeks ago, their phone system was telling both me and my provider that the other one was unavailable. Luckily, he made another attempt and we were able to connect. I cannot be the only one having issues. OH, also every appointment but one that we made for my daughter (teen) was cancelled by the provider while she was waiting in the virtual “lobby”. ### Analysis: categories: (App, App, App) aspects: (Function, Customer Service, Appointment Confirmation) sentiments: (Negative, Negative, Negative) )))

Dr Munawar Hayat

I greatly appreciate the ability to use Teladoc for minor needs., , My problem was that the Dr that was assigned to my case (Dr Munawar Hayat) played games by sending messages directly to my Voice Mail and wasted about 40 minutes of my time before he actually called me directly for the appointment. He left to messages directly to my voice mail over this 40 minutes that I know for a fact we’re done so intentionally. I had the phone in my hand with the ringer turned up the entire time and neither of the two calls in my voice mail show up in my “recent calls”, , Apparently he plays this game with patients to make sure they are ready when he finally makes the actual call. I handled it well, but would think most patients would be too frustrated by the time they actually receive the not direct to voice mail call for the actual appointment., , I would assume Dr Munawar Hayat is not an employee of Teladoc and just one of many Dr’s that is contracted with Teladoc and that his method does not conform with Teladoc policies, but since this is the first time I have used Teladoc I can not be sure

Doctor, Doctor

Service, Professionalism

negative, negative

Doctor - Service - negative, Doctor - Professionalism - negative

### USER: Dr Munawar Hayat: I greatly appreciate the ability to use Teladoc for minor needs., , My problem was that the Dr that was assigned to my case (Dr Munawar Hayat) played games by sending messages directly to my Voice Mail and wasted about 40 minutes of my time before he actually called me directly for the appointment. He left to messages directly to my voice mail over this 40 minutes that I know for a fact we’re done so intentionally. I had the phone in my hand with the ringer turned up the entire time and neither of the two calls in my voice mail show up in my “recent calls”, , Apparently he plays this game with patients to make sure they are ready when he finally makes the actual call. I handled it well, but would think most patients would be too frustrated by the time they actually receive the not direct to voice mail call for the actual appointment., , I would assume Dr Munawar Hayat is not an employee of Teladoc and just one of many Dr’s that is contracted with Teladoc and that his method does not conform with Teladoc policies, but since this is the first time I have used Teladoc I can not be sure ### ASSISTANT: Doctor - Service - negative, Doctor - Professionalism - negative )))

### Review: title: Dr Munawar Hayat, content: I greatly appreciate the ability to use Teladoc for minor needs., , My problem was that the Dr that was assigned to my case (Dr Munawar Hayat) played games by sending messages directly to my Voice Mail and wasted about 40 minutes of my time before he actually called me directly for the appointment. He left to messages directly to my voice mail over this 40 minutes that I know for a fact we’re done so intentionally. I had the phone in my hand with the ringer turned up the entire time and neither of the two calls in my voice mail show up in my “recent calls”, , Apparently he plays this game with patients to make sure they are ready when he finally makes the actual call. I handled it well, but would think most patients would be too frustrated by the time they actually receive the not direct to voice mail call for the actual appointment., , I would assume Dr Munawar Hayat is not an employee of Teladoc and just one of many Dr’s that is contracted with Teladoc and that his method does not conform with Teladoc policies, but since this is the first time I have used Teladoc I can not be sure ### Analysis: categories: Doctor, Doctor, aspects: Service, Professionalism, sentiments: negative, negative )))

### Review: title: Dr Munawar Hayat, content: I greatly appreciate the ability to use Teladoc for minor needs., , My problem was that the Dr that was assigned to my case (Dr Munawar Hayat) played games by sending messages directly to my Voice Mail and wasted about 40 minutes of my time before he actually called me directly for the appointment. He left to messages directly to my voice mail over this 40 minutes that I know for a fact we’re done so intentionally. I had the phone in my hand with the ringer turned up the entire time and neither of the two calls in my voice mail show up in my “recent calls”, , Apparently he plays this game with patients to make sure they are ready when he finally makes the actual call. I handled it well, but would think most patients would be too frustrated by the time they actually receive the not direct to voice mail call for the actual appointment., , I would assume Dr Munawar Hayat is not an employee of Teladoc and just one of many Dr’s that is contracted with Teladoc and that his method does not conform with Teladoc policies, but since this is the first time I have used Teladoc I can not be sure ### Analysis: categories: (Doctor, Doctor) aspects: (Service, Professionalism) sentiments: (negative, negative) )))

Not good care

Unless you think your symptoms fall under one of the 50 or so conditions they treat on this app, then look elsewhere. I have yet to have a positive experience with a doctor on this app, whereas I have had many on Dr On Demand (which I highly recommend for virtual care). My insurance covers Teladoc, which is great, but unfortunately of my experiences using Teladoc I have yet to receive an accurate diagnosis. Virtual care is tough, I get it, but Dr on demand shows it can be done and is leaps and bounds better than the physicians I’ve encountered on Teladoc. One doctor was so unprofessional and I asked him if I could see another doctor and he was so rude, and the worst part was there was no way for my to leave any kind of patient feedback on him. The app had NO record of my appointment so I wasn’t able to even get his name. Like how are you supposed to improve your virtual care of you don’t have checks in balances in place to keep your staff accountable? Totally unacceptable. Dr on demand on the other hand, even though it’s not covered by my insurance, is 100% worth the $75 for a visit, because I KNOW they will very likely properly diagnose my condition, but also I can easily review the physicians immediately after a call. Again, use Teladoc at your own risk and only use it if you’re 100% sure what your condition is before making an appointment because otherwise it’s a waste of time.

Diagnosis, User Interface, User Experience, User Experience, Service, Service, Service

Accuracy, Functionality, Responsiveness, Feedback Mechanism, Timeliness, Professionalism, Value for Money

negative, negative, negative, negative, negative, negative, positive

Diagnosis - Accuracy - negative, User Interface - Functionality - negative, User Experience - Responsiveness - negative, User Experience - Feedback Mechanism - negative, Service - Timeliness - negative, Service - Professionalism - negative, Service - Value for Money - positive

### USER: Not good care: Unless you think your symptoms fall under one of the 50 or so conditions they treat on this app, then look elsewhere. I have yet to have a positive experience with a doctor on this app, whereas I have had many on Dr On Demand (which I highly recommend for virtual care). My insurance covers Teladoc, which is great, but unfortunately of my experiences using Teladoc I have yet to receive an accurate diagnosis. Virtual care is tough, I get it, but Dr on demand shows it can be done and is leaps and bounds better than the physicians I’ve encountered on Teladoc. One doctor was so unprofessional and I asked him if I could see another doctor and he was so rude, and the worst part was there was no way for my to leave any kind of patient feedback on him. The app had NO record of my appointment so I wasn’t able to even get his name. Like how are you supposed to improve your virtual care of you don’t have checks in balances in place to keep your staff accountable? Totally unacceptable. Dr on demand on the other hand, even though it’s not covered by my insurance, is 100% worth the $75 for a visit, because I KNOW they will very likely properly diagnose my condition, but also I can easily review the physicians immediately after a call. Again, use Teladoc at your own risk and only use it if you’re 100% sure what your condition is before making an appointment because otherwise it’s a waste of time. ### ASSISTANT: Diagnosis - Accuracy - negative, User Interface - Functionality - negative, User Experience - Responsiveness - negative, User Experience - Feedback Mechanism - negative, Service - Timeliness - negative, Service - Professionalism - negative, Service - Value for Money - positive )))

### Review: title: Not good care, content: Unless you think your symptoms fall under one of the 50 or so conditions they treat on this app, then look elsewhere. I have yet to have a positive experience with a doctor on this app, whereas I have had many on Dr On Demand (which I highly recommend for virtual care). My insurance covers Teladoc, which is great, but unfortunately of my experiences using Teladoc I have yet to receive an accurate diagnosis. Virtual care is tough, I get it, but Dr on demand shows it can be done and is leaps and bounds better than the physicians I’ve encountered on Teladoc. One doctor was so unprofessional and I asked him if I could see another doctor and he was so rude, and the worst part was there was no way for my to leave any kind of patient feedback on him. The app had NO record of my appointment so I wasn’t able to even get his name. Like how are you supposed to improve your virtual care of you don’t have checks in balances in place to keep your staff accountable? Totally unacceptable. Dr on demand on the other hand, even though it’s not covered by my insurance, is 100% worth the $75 for a visit, because I KNOW they will very likely properly diagnose my condition, but also I can easily review the physicians immediately after a call. Again, use Teladoc at your own risk and only use it if you’re 100% sure what your condition is before making an appointment because otherwise it’s a waste of time. ### Analysis: categories: Diagnosis, User Interface, User Experience, User Experience, Service, Service, Service, aspects: Accuracy, Functionality, Responsiveness, Feedback Mechanism, Timeliness, Professionalism, Value for Money, sentiments: negative, negative, negative, negative, negative, negative, positive )))

### Review: title: Not good care, content: Unless you think your symptoms fall under one of the 50 or so conditions they treat on this app, then look elsewhere. I have yet to have a positive experience with a doctor on this app, whereas I have had many on Dr On Demand (which I highly recommend for virtual care). My insurance covers Teladoc, which is great, but unfortunately of my experiences using Teladoc I have yet to receive an accurate diagnosis. Virtual care is tough, I get it, but Dr on demand shows it can be done and is leaps and bounds better than the physicians I’ve encountered on Teladoc. One doctor was so unprofessional and I asked him if I could see another doctor and he was so rude, and the worst part was there was no way for my to leave any kind of patient feedback on him. The app had NO record of my appointment so I wasn’t able to even get his name. Like how are you supposed to improve your virtual care of you don’t have checks in balances in place to keep your staff accountable? Totally unacceptable. Dr on demand on the other hand, even though it’s not covered by my insurance, is 100% worth the $75 for a visit, because I KNOW they will very likely properly diagnose my condition, but also I can easily review the physicians immediately after a call. Again, use Teladoc at your own risk and only use it if you’re 100% sure what your condition is before making an appointment because otherwise it’s a waste of time. ### Analysis: categories: (Diagnosis, User Interface, User Experience, User Experience, Service, Service, Service) aspects: (Accuracy, Functionality, Responsiveness, Feedback Mechanism, Timeliness, Professionalism, Value for Money) sentiments: (negative, negative, negative, negative, negative, negative, positive) )))

Unfriendly welcome

My doctor came on the line and I had trouble hearing him. The first thing I could understand was “I don’t know what to tell you honestly” which luckily came thru clearer. But not super friendly, , He asked how he could help, , Given that I had prepared and sent a short screengrab of a concise statement of my needs I started by asking if he had yet had a chance to review that, , His response was he got them but he does not understand why he is looking at them., , Weird, , So I explain my objective of seeking to obtain a primary care and wondering if they offer that service, he indicates no which is fine., , Then I explain my issue with my knee and he explains his theory of what it is while I am only partway into describing it (~20 seconds?), , He recommends a specialist but when I ask if he can refer he indicates he cannot and explains how to use my primary care physician. Which at least this is knowledge I didn’t have so I give two stars instead of one, , Instead of showing an interest in anything else I took the time to list out which I need help with, he begins his closing salutation before I can even think twice, , $45 to be treated unprofessionally and rudely

Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, Healthcare

Welcome, Understanding, Response, Service, Diagnosis, Referral, Knowledge, Communication

negative, negative, negative, negative, negative, negative, positive, negative

Healthcare - Welcome - negative, Healthcare - Understanding - negative, Healthcare - Response - negative, Healthcare - Service - negative, Healthcare - Diagnosis - negative, Healthcare - Referral - negative, Healthcare - Knowledge - positive, Healthcare - Communication - negative

### USER: Unfriendly welcome: My doctor came on the line and I had trouble hearing him. The first thing I could understand was “I don’t know what to tell you honestly” which luckily came thru clearer. But not super friendly, , He asked how he could help, , Given that I had prepared and sent a short screengrab of a concise statement of my needs I started by asking if he had yet had a chance to review that, , His response was he got them but he does not understand why he is looking at them., , Weird, , So I explain my objective of seeking to obtain a primary care and wondering if they offer that service, he indicates no which is fine., , Then I explain my issue with my knee and he explains his theory of what it is while I am only partway into describing it (~20 seconds?), , He recommends a specialist but when I ask if he can refer he indicates he cannot and explains how to use my primary care physician. Which at least this is knowledge I didn’t have so I give two stars instead of one, , Instead of showing an interest in anything else I took the time to list out which I need help with, he begins his closing salutation before I can even think twice, , $45 to be treated unprofessionally and rudely ### ASSISTANT: Healthcare - Welcome - negative, Healthcare - Understanding - negative, Healthcare - Response - negative, Healthcare - Service - negative, Healthcare - Diagnosis - negative, Healthcare - Referral - negative, Healthcare - Knowledge - positive, Healthcare - Communication - negative )))

### Review: title: Unfriendly welcome, content: My doctor came on the line and I had trouble hearing him. The first thing I could understand was “I don’t know what to tell you honestly” which luckily came thru clearer. But not super friendly, , He asked how he could help, , Given that I had prepared and sent a short screengrab of a concise statement of my needs I started by asking if he had yet had a chance to review that, , His response was he got them but he does not understand why he is looking at them., , Weird, , So I explain my objective of seeking to obtain a primary care and wondering if they offer that service, he indicates no which is fine., , Then I explain my issue with my knee and he explains his theory of what it is while I am only partway into describing it (~20 seconds?), , He recommends a specialist but when I ask if he can refer he indicates he cannot and explains how to use my primary care physician. Which at least this is knowledge I didn’t have so I give two stars instead of one, , Instead of showing an interest in anything else I took the time to list out which I need help with, he begins his closing salutation before I can even think twice, , $45 to be treated unprofessionally and rudely ### Analysis: categories: Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, aspects: Welcome, Understanding, Response, Service, Diagnosis, Referral, Knowledge, Communication, sentiments: negative, negative, negative, negative, negative, negative, positive, negative )))

### Review: title: Unfriendly welcome, content: My doctor came on the line and I had trouble hearing him. The first thing I could understand was “I don’t know what to tell you honestly” which luckily came thru clearer. But not super friendly, , He asked how he could help, , Given that I had prepared and sent a short screengrab of a concise statement of my needs I started by asking if he had yet had a chance to review that, , His response was he got them but he does not understand why he is looking at them., , Weird, , So I explain my objective of seeking to obtain a primary care and wondering if they offer that service, he indicates no which is fine., , Then I explain my issue with my knee and he explains his theory of what it is while I am only partway into describing it (~20 seconds?), , He recommends a specialist but when I ask if he can refer he indicates he cannot and explains how to use my primary care physician. Which at least this is knowledge I didn’t have so I give two stars instead of one, , Instead of showing an interest in anything else I took the time to list out which I need help with, he begins his closing salutation before I can even think twice, , $45 to be treated unprofessionally and rudely ### Analysis: categories: (Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, Healthcare) aspects: (Welcome, Understanding, Response, Service, Diagnosis, Referral, Knowledge, Communication) sentiments: (negative, negative, negative, negative, negative, negative, positive, negative) )))

TELADOC IS A DISHONEST COMPANY

TELADOC IS A HORRIBLE COMPANY. Teladoc supervisors have still refused to call me to resolve issues that are ongoing from November. Teladoc employees will happily waste hours of your time and even blatantly LIE TO YOU WITH MALICIOUS INTENT. Dishonest company that I will NEVER recommend to anyone. , , Teladoc supervisors have still refused to call me to resolve issues that are ongoing from November. In November I saw a doctor for illness and received a doctors note for work. The next day Teladoc CLOSED MY ACCOUNT WITH NO NOTICE stating that they can’t reopen it. Further it took a request to have my doctors note emailed to me. THEY HAVENT SENT THE NOTE despite 4+ requests within the past month, I have also requested to speak with a supervisor- which they will NOT ALLOW and have to put in a request for you to hear back within 72 hours. After 5 requests no supervisor has called me and they are still withholding my medical documentation. Teladoc employee blatantly LIE TO YOU WITH MALICIOUS INTENT and purposely NEVER put in any request that I asked for. This is a dishonest company that will ILLEGALLY WITHHOLD YOUR MEDICAL RECORDS and I will NEVER recommend to anyone.

Company, Company, Company, Company, Company, Company, Company

Dishonesty, Dishonesty, Honesty, Customer Service, Customer Service, Communication, Medical Records

negative, negative, negative, negative, negative, negative, negative

Company - Dishonesty - negative, Company - Dishonesty - negative, Company - Honesty - negative, Company - Customer Service - negative, Company - Customer Service - negative, Company - Communication - negative, Company - Medical Records - negative

### USER: TELADOC IS A DISHONEST COMPANY: TELADOC IS A HORRIBLE COMPANY. Teladoc supervisors have still refused to call me to resolve issues that are ongoing from November. Teladoc employees will happily waste hours of your time and even blatantly LIE TO YOU WITH MALICIOUS INTENT. Dishonest company that I will NEVER recommend to anyone. , , Teladoc supervisors have still refused to call me to resolve issues that are ongoing from November. In November I saw a doctor for illness and received a doctors note for work. The next day Teladoc CLOSED MY ACCOUNT WITH NO NOTICE stating that they can’t reopen it. Further it took a request to have my doctors note emailed to me. THEY HAVENT SENT THE NOTE despite 4+ requests within the past month, I have also requested to speak with a supervisor- which they will NOT ALLOW and have to put in a request for you to hear back within 72 hours. After 5 requests no supervisor has called me and they are still withholding my medical documentation. Teladoc employee blatantly LIE TO YOU WITH MALICIOUS INTENT and purposely NEVER put in any request that I asked for. This is a dishonest company that will ILLEGALLY WITHHOLD YOUR MEDICAL RECORDS and I will NEVER recommend to anyone. ### ASSISTANT: Company - Dishonesty - negative, Company - Dishonesty - negative, Company - Honesty - negative, Company - Customer Service - negative, Company - Customer Service - negative, Company - Communication - negative, Company - Medical Records - negative )))

### Review: title: TELADOC IS A DISHONEST COMPANY, content: TELADOC IS A HORRIBLE COMPANY. Teladoc supervisors have still refused to call me to resolve issues that are ongoing from November. Teladoc employees will happily waste hours of your time and even blatantly LIE TO YOU WITH MALICIOUS INTENT. Dishonest company that I will NEVER recommend to anyone. , , Teladoc supervisors have still refused to call me to resolve issues that are ongoing from November. In November I saw a doctor for illness and received a doctors note for work. The next day Teladoc CLOSED MY ACCOUNT WITH NO NOTICE stating that they can’t reopen it. Further it took a request to have my doctors note emailed to me. THEY HAVENT SENT THE NOTE despite 4+ requests within the past month, I have also requested to speak with a supervisor- which they will NOT ALLOW and have to put in a request for you to hear back within 72 hours. After 5 requests no supervisor has called me and they are still withholding my medical documentation. Teladoc employee blatantly LIE TO YOU WITH MALICIOUS INTENT and purposely NEVER put in any request that I asked for. This is a dishonest company that will ILLEGALLY WITHHOLD YOUR MEDICAL RECORDS and I will NEVER recommend to anyone. ### Analysis: categories: Company, Company, Company, Company, Company, Company, Company, aspects: Dishonesty, Dishonesty, Honesty, Customer Service, Customer Service, Communication, Medical Records, sentiments: negative, negative, negative, negative, negative, negative, negative )))

### Review: title: TELADOC IS A DISHONEST COMPANY, content: TELADOC IS A HORRIBLE COMPANY. Teladoc supervisors have still refused to call me to resolve issues that are ongoing from November. Teladoc employees will happily waste hours of your time and even blatantly LIE TO YOU WITH MALICIOUS INTENT. Dishonest company that I will NEVER recommend to anyone. , , Teladoc supervisors have still refused to call me to resolve issues that are ongoing from November. In November I saw a doctor for illness and received a doctors note for work. The next day Teladoc CLOSED MY ACCOUNT WITH NO NOTICE stating that they can’t reopen it. Further it took a request to have my doctors note emailed to me. THEY HAVENT SENT THE NOTE despite 4+ requests within the past month, I have also requested to speak with a supervisor- which they will NOT ALLOW and have to put in a request for you to hear back within 72 hours. After 5 requests no supervisor has called me and they are still withholding my medical documentation. Teladoc employee blatantly LIE TO YOU WITH MALICIOUS INTENT and purposely NEVER put in any request that I asked for. This is a dishonest company that will ILLEGALLY WITHHOLD YOUR MEDICAL RECORDS and I will NEVER recommend to anyone. ### Analysis: categories: (Company, Company, Company, Company, Company, Company, Company) aspects: (Dishonesty, Dishonesty, Honesty, Customer Service, Customer Service, Communication, Medical Records) sentiments: (negative, negative, negative, negative, negative, negative, negative) )))

Mental Health App No Show

I scheduled an appointment the day prior for a 10:45 appointment on Saturday September 02,2023. I received a text message at 10:35 saying that I would be called at 10:45. No call was received at 10:45, I called in to speak with an agent at 11:00. I was told that your doctors are given a 60 mins grace period. I was asked multiple questions about my phone connection etc. which there are no issues with my phone nor do I currently have any call blockers on my phone. I gave the doctor the 60 mins grace period and still no call. This not good businesses. It is a lack of effective communication and a lack of respect for an individuals time. Not acceptable especially for someone who is scheduled for an appointment specifically dealing with mental health. You should do a better job with this. These are not free services, I pay for insurance which covers these appointments therefore great customer service should be provided at all times. This appointment did not address my current issues and provided unsatisfactory customer service.

Services, Services, Services

Effective Communication, Respect for Time, Customer Service

Negative, Negative, Negative

Services - Effective Communication - Negative, Services - Respect for Time - Negative, Services - Customer Service - Negative

### USER: Mental Health App No Show: I scheduled an appointment the day prior for a 10:45 appointment on Saturday September 02,2023. I received a text message at 10:35 saying that I would be called at 10:45. No call was received at 10:45, I called in to speak with an agent at 11:00. I was told that your doctors are given a 60 mins grace period. I was asked multiple questions about my phone connection etc. which there are no issues with my phone nor do I currently have any call blockers on my phone. I gave the doctor the 60 mins grace period and still no call. This not good businesses. It is a lack of effective communication and a lack of respect for an individuals time. Not acceptable especially for someone who is scheduled for an appointment specifically dealing with mental health. You should do a better job with this. These are not free services, I pay for insurance which covers these appointments therefore great customer service should be provided at all times. This appointment did not address my current issues and provided unsatisfactory customer service. ### ASSISTANT: Services - Effective Communication - Negative, Services - Respect for Time - Negative, Services - Customer Service - Negative )))

### Review: title: Mental Health App No Show, content: I scheduled an appointment the day prior for a 10:45 appointment on Saturday September 02,2023. I received a text message at 10:35 saying that I would be called at 10:45. No call was received at 10:45, I called in to speak with an agent at 11:00. I was told that your doctors are given a 60 mins grace period. I was asked multiple questions about my phone connection etc. which there are no issues with my phone nor do I currently have any call blockers on my phone. I gave the doctor the 60 mins grace period and still no call. This not good businesses. It is a lack of effective communication and a lack of respect for an individuals time. Not acceptable especially for someone who is scheduled for an appointment specifically dealing with mental health. You should do a better job with this. These are not free services, I pay for insurance which covers these appointments therefore great customer service should be provided at all times. This appointment did not address my current issues and provided unsatisfactory customer service. ### Analysis: categories: Services, Services, Services, aspects: Effective Communication, Respect for Time, Customer Service, sentiments: Negative, Negative, Negative )))

### Review: title: Mental Health App No Show, content: I scheduled an appointment the day prior for a 10:45 appointment on Saturday September 02,2023. I received a text message at 10:35 saying that I would be called at 10:45. No call was received at 10:45, I called in to speak with an agent at 11:00. I was told that your doctors are given a 60 mins grace period. I was asked multiple questions about my phone connection etc. which there are no issues with my phone nor do I currently have any call blockers on my phone. I gave the doctor the 60 mins grace period and still no call. This not good businesses. It is a lack of effective communication and a lack of respect for an individuals time. Not acceptable especially for someone who is scheduled for an appointment specifically dealing with mental health. You should do a better job with this. These are not free services, I pay for insurance which covers these appointments therefore great customer service should be provided at all times. This appointment did not address my current issues and provided unsatisfactory customer service. ### Analysis: categories: (Services, Services, Services) aspects: (Effective Communication, Respect for Time, Customer Service) sentiments: (Negative, Negative, Negative) )))

3 day Dr note.

Do not use this app!! Go to Amwell or Dr on demand. Their company policy only allows their doctors to give you UP TO 3 days and only 3 days MAX of a doctors note for work/school even though the doctor wants you to stay off work for up to 6-10 days! Their company policy will not allow the doctor to edit and make their own judgment on how many days they (the doctor) thinks you should be off work. The company wants you to call back and pay for another $75 appointment every 3 days just for a doctors note for work/school. , , I reported this to the company 3 times and told them no other platform operates this way and they charge the same fee. They just keep repeating the company policy to me. I tried explaining I was trying to change the company policy to meet industry standards and they don’t understand what I am saying. They seemed confused and continue repeating the company policy like robots. , , Don’t use this app!!!!

Healthcare

Doctor's Note

Negative

Healthcare - Doctor's Note - Negative

### USER: 3 day Dr note.: Do not use this app!! Go to Amwell or Dr on demand. Their company policy only allows their doctors to give you UP TO 3 days and only 3 days MAX of a doctors note for work/school even though the doctor wants you to stay off work for up to 6-10 days! Their company policy will not allow the doctor to edit and make their own judgment on how many days they (the doctor) thinks you should be off work. The company wants you to call back and pay for another $75 appointment every 3 days just for a doctors note for work/school. , , I reported this to the company 3 times and told them no other platform operates this way and they charge the same fee. They just keep repeating the company policy to me. I tried explaining I was trying to change the company policy to meet industry standards and they don’t understand what I am saying. They seemed confused and continue repeating the company policy like robots. , , Don’t use this app!!!! ### ASSISTANT: Healthcare - Doctor's Note - Negative )))

### Review: title: 3 day Dr note., content: Do not use this app!! Go to Amwell or Dr on demand. Their company policy only allows their doctors to give you UP TO 3 days and only 3 days MAX of a doctors note for work/school even though the doctor wants you to stay off work for up to 6-10 days! Their company policy will not allow the doctor to edit and make their own judgment on how many days they (the doctor) thinks you should be off work. The company wants you to call back and pay for another $75 appointment every 3 days just for a doctors note for work/school. , , I reported this to the company 3 times and told them no other platform operates this way and they charge the same fee. They just keep repeating the company policy to me. I tried explaining I was trying to change the company policy to meet industry standards and they don’t understand what I am saying. They seemed confused and continue repeating the company policy like robots. , , Don’t use this app!!!! ### Analysis: categories: Healthcare, aspects: Doctor's Note, sentiments: Negative )))

### Review: title: 3 day Dr note., content: Do not use this app!! Go to Amwell or Dr on demand. Their company policy only allows their doctors to give you UP TO 3 days and only 3 days MAX of a doctors note for work/school even though the doctor wants you to stay off work for up to 6-10 days! Their company policy will not allow the doctor to edit and make their own judgment on how many days they (the doctor) thinks you should be off work. The company wants you to call back and pay for another $75 appointment every 3 days just for a doctors note for work/school. , , I reported this to the company 3 times and told them no other platform operates this way and they charge the same fee. They just keep repeating the company policy to me. I tried explaining I was trying to change the company policy to meet industry standards and they don’t understand what I am saying. They seemed confused and continue repeating the company policy like robots. , , Don’t use this app!!!! ### Analysis: categories: (Healthcare) aspects: (Doctor's Note) sentiments: (Negative) )))

Nothing Beats Free

What a gift to receive free medical care and to feel like the insurance I spend hundreds of dollars on each month actually amounts to something! I was almost going to minus a star because if you need to update or change your insurance provider information it’s a HUGE hassle. You have to create a whole new account and reschedule any existing appointments. I think it would be helpful for the doctors to see information stored from prior visits that they cannot access if you change insurance. Aside from making any changes to your insurance, this app is one of the greatest advancements in modern medicine.

Medical Insurance, Medical Insurance

Insurance Coverage, Ease of Use

positive, negative

Medical Insurance - Insurance Coverage - positive, Medical Insurance - Ease of Use - negative

### USER: Nothing Beats Free: What a gift to receive free medical care and to feel like the insurance I spend hundreds of dollars on each month actually amounts to something! I was almost going to minus a star because if you need to update or change your insurance provider information it’s a HUGE hassle. You have to create a whole new account and reschedule any existing appointments. I think it would be helpful for the doctors to see information stored from prior visits that they cannot access if you change insurance. Aside from making any changes to your insurance, this app is one of the greatest advancements in modern medicine. ### ASSISTANT: Medical Insurance - Insurance Coverage - positive, Medical Insurance - Ease of Use - negative )))

### Review: title: Nothing Beats Free, content: What a gift to receive free medical care and to feel like the insurance I spend hundreds of dollars on each month actually amounts to something! I was almost going to minus a star because if you need to update or change your insurance provider information it’s a HUGE hassle. You have to create a whole new account and reschedule any existing appointments. I think it would be helpful for the doctors to see information stored from prior visits that they cannot access if you change insurance. Aside from making any changes to your insurance, this app is one of the greatest advancements in modern medicine. ### Analysis: categories: Medical Insurance, Medical Insurance, aspects: Insurance Coverage, Ease of Use, sentiments: positive, negative )))

### Review: title: Nothing Beats Free, content: What a gift to receive free medical care and to feel like the insurance I spend hundreds of dollars on each month actually amounts to something! I was almost going to minus a star because if you need to update or change your insurance provider information it’s a HUGE hassle. You have to create a whole new account and reschedule any existing appointments. I think it would be helpful for the doctors to see information stored from prior visits that they cannot access if you change insurance. Aside from making any changes to your insurance, this app is one of the greatest advancements in modern medicine. ### Analysis: categories: (Medical Insurance, Medical Insurance) aspects: (Insurance Coverage, Ease of Use) sentiments: (positive, negative) )))

Difficult to schedule an appointment

My experience so far is that the roster of providers by and large seem to not post updated calendars of availability. As a patient you have to guess 3 days/times that the person may be available and then wait 3-days for an auto-reply message saying they’re unable to schedule and to try another provider, then you’re back to square 1. It’s a process similar to making a restaurant reservation online, if the restaurant only posted the hours they’d be open rather than the times tables are really available. Would be great if there was a way to ensure schedules we’re actually accurate OR that there was a secondary option of telling the provider that your own availability is flexible. So far the app has been nothing but frustrating., Epilogue: Teladoc gave me an error message when I tried posting this review a couple days ago and the review link hasn’t worked since. Which could explain why there are so few negative reviews 🙄

Appointment Scheduling, Appointment Scheduling, General

Availability, Flexibility, User Experience

negative, negative, negative

Appointment Scheduling - Availability - negative, Appointment Scheduling - Flexibility - negative, General - User Experience - negative

### USER: Difficult to schedule an appointment: My experience so far is that the roster of providers by and large seem to not post updated calendars of availability. As a patient you have to guess 3 days/times that the person may be available and then wait 3-days for an auto-reply message saying they’re unable to schedule and to try another provider, then you’re back to square 1. It’s a process similar to making a restaurant reservation online, if the restaurant only posted the hours they’d be open rather than the times tables are really available. Would be great if there was a way to ensure schedules we’re actually accurate OR that there was a secondary option of telling the provider that your own availability is flexible. So far the app has been nothing but frustrating., Epilogue: Teladoc gave me an error message when I tried posting this review a couple days ago and the review link hasn’t worked since. Which could explain why there are so few negative reviews 🙄 ### ASSISTANT: Appointment Scheduling - Availability - negative, Appointment Scheduling - Flexibility - negative, General - User Experience - negative )))

### Review: title: Difficult to schedule an appointment, content: My experience so far is that the roster of providers by and large seem to not post updated calendars of availability. As a patient you have to guess 3 days/times that the person may be available and then wait 3-days for an auto-reply message saying they’re unable to schedule and to try another provider, then you’re back to square 1. It’s a process similar to making a restaurant reservation online, if the restaurant only posted the hours they’d be open rather than the times tables are really available. Would be great if there was a way to ensure schedules we’re actually accurate OR that there was a secondary option of telling the provider that your own availability is flexible. So far the app has been nothing but frustrating., Epilogue: Teladoc gave me an error message when I tried posting this review a couple days ago and the review link hasn’t worked since. Which could explain why there are so few negative reviews 🙄 ### Analysis: categories: Appointment Scheduling, Appointment Scheduling, General, aspects: Availability, Flexibility, User Experience, sentiments: negative, negative, negative )))

### Review: title: Difficult to schedule an appointment, content: My experience so far is that the roster of providers by and large seem to not post updated calendars of availability. As a patient you have to guess 3 days/times that the person may be available and then wait 3-days for an auto-reply message saying they’re unable to schedule and to try another provider, then you’re back to square 1. It’s a process similar to making a restaurant reservation online, if the restaurant only posted the hours they’d be open rather than the times tables are really available. Would be great if there was a way to ensure schedules we’re actually accurate OR that there was a secondary option of telling the provider that your own availability is flexible. So far the app has been nothing but frustrating., Epilogue: Teladoc gave me an error message when I tried posting this review a couple days ago and the review link hasn’t worked since. Which could explain why there are so few negative reviews 🙄 ### Analysis: categories: (Appointment Scheduling, Appointment Scheduling, General) aspects: (Availability, Flexibility, User Experience) sentiments: (negative, negative, negative) )))

App needs some work, but I like the concept

I definitely like the concept of this and other similar apps. I started with this one because it’s covered by my insurance. Since I have really bad anxiety, I started using it for therapy which is great for video chat. The reason for the 3 stars is because several times during the video chat it would freeze up for several minutes, cut in and out and she or I would have to repeat what was said, or it would freeze up to the point of needing to completely shutdown and restart the app. Normally I don’t let things like this bother me, it’s frustrating yes, but when you are talking with someone that charges by the hour or have their schedule based on 60 minutes because they have other patients waiting I lose that time! So the freezing up and crashing issues really need to be addressed.

App, App, App

Concept, Video Chat, Usability

Positive, Negative, Negative

App - Concept - Positive, App - Video Chat - Negative, App - Usability - Negative

### USER: App needs some work, but I like the concept: I definitely like the concept of this and other similar apps. I started with this one because it’s covered by my insurance. Since I have really bad anxiety, I started using it for therapy which is great for video chat. The reason for the 3 stars is because several times during the video chat it would freeze up for several minutes, cut in and out and she or I would have to repeat what was said, or it would freeze up to the point of needing to completely shutdown and restart the app. Normally I don’t let things like this bother me, it’s frustrating yes, but when you are talking with someone that charges by the hour or have their schedule based on 60 minutes because they have other patients waiting I lose that time! So the freezing up and crashing issues really need to be addressed. ### ASSISTANT: App - Concept - Positive, App - Video Chat - Negative, App - Usability - Negative )))

### Review: title: App needs some work, but I like the concept, content: I definitely like the concept of this and other similar apps. I started with this one because it’s covered by my insurance. Since I have really bad anxiety, I started using it for therapy which is great for video chat. The reason for the 3 stars is because several times during the video chat it would freeze up for several minutes, cut in and out and she or I would have to repeat what was said, or it would freeze up to the point of needing to completely shutdown and restart the app. Normally I don’t let things like this bother me, it’s frustrating yes, but when you are talking with someone that charges by the hour or have their schedule based on 60 minutes because they have other patients waiting I lose that time! So the freezing up and crashing issues really need to be addressed. ### Analysis: categories: App, App, App, aspects: Concept, Video Chat, Usability, sentiments: Positive, Negative, Negative )))

### Review: title: App needs some work, but I like the concept, content: I definitely like the concept of this and other similar apps. I started with this one because it’s covered by my insurance. Since I have really bad anxiety, I started using it for therapy which is great for video chat. The reason for the 3 stars is because several times during the video chat it would freeze up for several minutes, cut in and out and she or I would have to repeat what was said, or it would freeze up to the point of needing to completely shutdown and restart the app. Normally I don’t let things like this bother me, it’s frustrating yes, but when you are talking with someone that charges by the hour or have their schedule based on 60 minutes because they have other patients waiting I lose that time! So the freezing up and crashing issues really need to be addressed. ### Analysis: categories: (App, App, App) aspects: (Concept, Video Chat, Usability) sentiments: (Positive, Negative, Negative) )))

They don’t help people with seizures

It’s very super upsetting how they say they have neurologists on here but yet they refuse to help people with seizures so what’s the point of having neurologist on this app if they refuse to help people with seizures?!, Mine was already diagnosed decades ago how my seizures get triggered by the heat and the only medicine that works AND AN OLD DOCTOR OF MINE WHO IS RETIRED IS NO LONGER WORKING HAVE SAID THAT MEDICINE IS A TREATMENT FOR SEIZURES! i only asked for 300mg of gabapentin! I DIDNT ASK FOR A REFILL I only requested to get it cause I needed it for the heat and haven’t taken it for so long cause my previous doctor RETIRED and there are NO DOCTORS IN MY AREA THAT TAKE MY MEDICAID!!!! but noooooo she was too scared cause how it’s an off Medicine?! and said something about how it was just for nerves not really proven for seizures WHICH IS WEIRD BECAUSE MY OLD DOCTOR SAID IT WAS PROVEN FOR SEIZURES! IT EVEN SAYS IT ONLINE! she even assumed I was wanting a refill when I wasn’t! I DIDNT SAY I WANTED A REFILL! i wanted to GET ONE prescribed by another doctor! because like I said MY OLD DOCTOR RETIRED no one else in my area TAKES MY MEDICAID! this app is big joke!

Healthcare, Healthcare, Healthcare, Healthcare

Doctor, Medication, Availability, Ease of Use

Negative, Negative, Negative, Negative

Healthcare - Doctor - Negative, Healthcare - Medication - Negative, Healthcare - Availability - Negative, Healthcare - Ease of Use - Negative

### USER: They don’t help people with seizures: It’s very super upsetting how they say they have neurologists on here but yet they refuse to help people with seizures so what’s the point of having neurologist on this app if they refuse to help people with seizures?!, Mine was already diagnosed decades ago how my seizures get triggered by the heat and the only medicine that works AND AN OLD DOCTOR OF MINE WHO IS RETIRED IS NO LONGER WORKING HAVE SAID THAT MEDICINE IS A TREATMENT FOR SEIZURES! i only asked for 300mg of gabapentin! I DIDNT ASK FOR A REFILL I only requested to get it cause I needed it for the heat and haven’t taken it for so long cause my previous doctor RETIRED and there are NO DOCTORS IN MY AREA THAT TAKE MY MEDICAID!!!! but noooooo she was too scared cause how it’s an off Medicine?! and said something about how it was just for nerves not really proven for seizures WHICH IS WEIRD BECAUSE MY OLD DOCTOR SAID IT WAS PROVEN FOR SEIZURES! IT EVEN SAYS IT ONLINE! she even assumed I was wanting a refill when I wasn’t! I DIDNT SAY I WANTED A REFILL! i wanted to GET ONE prescribed by another doctor! because like I said MY OLD DOCTOR RETIRED no one else in my area TAKES MY MEDICAID! this app is big joke! ### ASSISTANT: Healthcare - Doctor - Negative, Healthcare - Medication - Negative, Healthcare - Availability - Negative, Healthcare - Ease of Use - Negative )))

### Review: title: They don’t help people with seizures, content: It’s very super upsetting how they say they have neurologists on here but yet they refuse to help people with seizures so what’s the point of having neurologist on this app if they refuse to help people with seizures?!, Mine was already diagnosed decades ago how my seizures get triggered by the heat and the only medicine that works AND AN OLD DOCTOR OF MINE WHO IS RETIRED IS NO LONGER WORKING HAVE SAID THAT MEDICINE IS A TREATMENT FOR SEIZURES! i only asked for 300mg of gabapentin! I DIDNT ASK FOR A REFILL I only requested to get it cause I needed it for the heat and haven’t taken it for so long cause my previous doctor RETIRED and there are NO DOCTORS IN MY AREA THAT TAKE MY MEDICAID!!!! but noooooo she was too scared cause how it’s an off Medicine?! and said something about how it was just for nerves not really proven for seizures WHICH IS WEIRD BECAUSE MY OLD DOCTOR SAID IT WAS PROVEN FOR SEIZURES! IT EVEN SAYS IT ONLINE! she even assumed I was wanting a refill when I wasn’t! I DIDNT SAY I WANTED A REFILL! i wanted to GET ONE prescribed by another doctor! because like I said MY OLD DOCTOR RETIRED no one else in my area TAKES MY MEDICAID! this app is big joke! ### Analysis: categories: Healthcare, Healthcare, Healthcare, Healthcare, aspects: Doctor, Medication, Availability, Ease of Use, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: They don’t help people with seizures, content: It’s very super upsetting how they say they have neurologists on here but yet they refuse to help people with seizures so what’s the point of having neurologist on this app if they refuse to help people with seizures?!, Mine was already diagnosed decades ago how my seizures get triggered by the heat and the only medicine that works AND AN OLD DOCTOR OF MINE WHO IS RETIRED IS NO LONGER WORKING HAVE SAID THAT MEDICINE IS A TREATMENT FOR SEIZURES! i only asked for 300mg of gabapentin! I DIDNT ASK FOR A REFILL I only requested to get it cause I needed it for the heat and haven’t taken it for so long cause my previous doctor RETIRED and there are NO DOCTORS IN MY AREA THAT TAKE MY MEDICAID!!!! but noooooo she was too scared cause how it’s an off Medicine?! and said something about how it was just for nerves not really proven for seizures WHICH IS WEIRD BECAUSE MY OLD DOCTOR SAID IT WAS PROVEN FOR SEIZURES! IT EVEN SAYS IT ONLINE! she even assumed I was wanting a refill when I wasn’t! I DIDNT SAY I WANTED A REFILL! i wanted to GET ONE prescribed by another doctor! because like I said MY OLD DOCTOR RETIRED no one else in my area TAKES MY MEDICAID! this app is big joke! ### Analysis: categories: (Healthcare, Healthcare, Healthcare, Healthcare) aspects: (Doctor, Medication, Availability, Ease of Use) sentiments: (Negative, Negative, Negative, Negative) )))

All but worthless.

As another review states, it seems good on the surface, but I don’t generally need help diagnosing my illness. The doctors generally don’t listen and want to argue with me about what’s happening when I already know and just need a prescription. If you have absolutely no idea of you have the flu and need someone to tell you to go see your doctor or an urgent care, then Teledoc is for you. I know what is going on with my body and I need an appropriate prescription and here in lies the problem. For example, I get bronchitis-like symptoms and have for years. Years ago a primary care doc I had before he moved started me on an albuterol inhaler, mucinex and Z-pack when the symptoms reared up. This has helped me get better every time and avoid bronchitis. I get this a couple times a year and I have tried waiting it out on several occasions, but without the meds it has lasted 2 months, progressively getting worse until it turns into pneumonia. So the way to fix it is with these three meds and it gets headed off before it gets real bad. Getting the Z-pack is impossible because the docs tell me it won’t work. Well I am 53 years old and heave been dealing with this for over 20 years and it DOES work. What is the point of Teledoc if they refuse the simple prescription that will solve problem in a couple days? I’m not looking for narcotics/pain meds, just an antibiotic....that works! Now I get to go spend $160 at Urgent care. Thanks for nothing Teledoc!

Medical Advice, Medical Advice, Medical Advice

Prescription, Doctor Communication, App Functionality

Negative, Negative, Negative

Medical Advice - Prescription - Negative, Medical Advice - Doctor Communication - Negative, Medical Advice - App Functionality - Negative

### USER: All but worthless.: As another review states, it seems good on the surface, but I don’t generally need help diagnosing my illness. The doctors generally don’t listen and want to argue with me about what’s happening when I already know and just need a prescription. If you have absolutely no idea of you have the flu and need someone to tell you to go see your doctor or an urgent care, then Teledoc is for you. I know what is going on with my body and I need an appropriate prescription and here in lies the problem. For example, I get bronchitis-like symptoms and have for years. Years ago a primary care doc I had before he moved started me on an albuterol inhaler, mucinex and Z-pack when the symptoms reared up. This has helped me get better every time and avoid bronchitis. I get this a couple times a year and I have tried waiting it out on several occasions, but without the meds it has lasted 2 months, progressively getting worse until it turns into pneumonia. So the way to fix it is with these three meds and it gets headed off before it gets real bad. Getting the Z-pack is impossible because the docs tell me it won’t work. Well I am 53 years old and heave been dealing with this for over 20 years and it DOES work. What is the point of Teledoc if they refuse the simple prescription that will solve problem in a couple days? I’m not looking for narcotics/pain meds, just an antibiotic....that works! Now I get to go spend $160 at Urgent care. Thanks for nothing Teledoc! ### ASSISTANT: Medical Advice - Prescription - Negative, Medical Advice - Doctor Communication - Negative, Medical Advice - App Functionality - Negative )))

### Review: title: All but worthless., content: As another review states, it seems good on the surface, but I don’t generally need help diagnosing my illness. The doctors generally don’t listen and want to argue with me about what’s happening when I already know and just need a prescription. If you have absolutely no idea of you have the flu and need someone to tell you to go see your doctor or an urgent care, then Teledoc is for you. I know what is going on with my body and I need an appropriate prescription and here in lies the problem. For example, I get bronchitis-like symptoms and have for years. Years ago a primary care doc I had before he moved started me on an albuterol inhaler, mucinex and Z-pack when the symptoms reared up. This has helped me get better every time and avoid bronchitis. I get this a couple times a year and I have tried waiting it out on several occasions, but without the meds it has lasted 2 months, progressively getting worse until it turns into pneumonia. So the way to fix it is with these three meds and it gets headed off before it gets real bad. Getting the Z-pack is impossible because the docs tell me it won’t work. Well I am 53 years old and heave been dealing with this for over 20 years and it DOES work. What is the point of Teledoc if they refuse the simple prescription that will solve problem in a couple days? I’m not looking for narcotics/pain meds, just an antibiotic....that works! Now I get to go spend $160 at Urgent care. Thanks for nothing Teledoc! ### Analysis: categories: Medical Advice, Medical Advice, Medical Advice, aspects: Prescription, Doctor Communication, App Functionality, sentiments: Negative, Negative, Negative )))

### Review: title: All but worthless., content: As another review states, it seems good on the surface, but I don’t generally need help diagnosing my illness. The doctors generally don’t listen and want to argue with me about what’s happening when I already know and just need a prescription. If you have absolutely no idea of you have the flu and need someone to tell you to go see your doctor or an urgent care, then Teledoc is for you. I know what is going on with my body and I need an appropriate prescription and here in lies the problem. For example, I get bronchitis-like symptoms and have for years. Years ago a primary care doc I had before he moved started me on an albuterol inhaler, mucinex and Z-pack when the symptoms reared up. This has helped me get better every time and avoid bronchitis. I get this a couple times a year and I have tried waiting it out on several occasions, but without the meds it has lasted 2 months, progressively getting worse until it turns into pneumonia. So the way to fix it is with these three meds and it gets headed off before it gets real bad. Getting the Z-pack is impossible because the docs tell me it won’t work. Well I am 53 years old and heave been dealing with this for over 20 years and it DOES work. What is the point of Teledoc if they refuse the simple prescription that will solve problem in a couple days? I’m not looking for narcotics/pain meds, just an antibiotic....that works! Now I get to go spend $160 at Urgent care. Thanks for nothing Teledoc! ### Analysis: categories: (Medical Advice, Medical Advice, Medical Advice) aspects: (Prescription, Doctor Communication, App Functionality) sentiments: (Negative, Negative, Negative) )))

Timeouts and no support...

My girlfriend has been on with this service for 7+ hours, with an appointment that was scheduled about an hour after she initially reached out. During the day, every hour, she had been receiving a text telling her that there was a delay and she could opt in by responding with a y. She did this and about three hours into the waiting room she was notified that a Dr. Was going to start her session. She went into the room and waited for the Dr. after three more hours no Dr. showed. Finally, we called the number and the person we talked indicated that we may have timed out on the consult, but she had no way of knowing. Ultimately, after waiting and talking we hung up. The service was clearly not setup to support the volume of users they currently have.

Service, Service, Service, Service, Service, Service, Service, Service, Service, Service, Service, Service

Appointment, Appointment, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Customer Support, Customer Support

negative, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative

Service - Appointment - negative, Service - Appointment - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Customer Support - negative, Service - Customer Support - negative

### USER: Timeouts and no support...: My girlfriend has been on with this service for 7+ hours, with an appointment that was scheduled about an hour after she initially reached out. During the day, every hour, she had been receiving a text telling her that there was a delay and she could opt in by responding with a y. She did this and about three hours into the waiting room she was notified that a Dr. Was going to start her session. She went into the room and waited for the Dr. after three more hours no Dr. showed. Finally, we called the number and the person we talked indicated that we may have timed out on the consult, but she had no way of knowing. Ultimately, after waiting and talking we hung up. The service was clearly not setup to support the volume of users they currently have. ### ASSISTANT: Service - Appointment - negative, Service - Appointment - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Customer Support - negative, Service - Customer Support - negative )))

### Review: title: Timeouts and no support..., content: My girlfriend has been on with this service for 7+ hours, with an appointment that was scheduled about an hour after she initially reached out. During the day, every hour, she had been receiving a text telling her that there was a delay and she could opt in by responding with a y. She did this and about three hours into the waiting room she was notified that a Dr. Was going to start her session. She went into the room and waited for the Dr. after three more hours no Dr. showed. Finally, we called the number and the person we talked indicated that we may have timed out on the consult, but she had no way of knowing. Ultimately, after waiting and talking we hung up. The service was clearly not setup to support the volume of users they currently have. ### Analysis: categories: Service, Service, Service, Service, Service, Service, Service, Service, Service, Service, Service, Service, aspects: Appointment, Appointment, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Customer Support, Customer Support, sentiments: negative, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative )))

### Review: title: Timeouts and no support..., content: My girlfriend has been on with this service for 7+ hours, with an appointment that was scheduled about an hour after she initially reached out. During the day, every hour, she had been receiving a text telling her that there was a delay and she could opt in by responding with a y. She did this and about three hours into the waiting room she was notified that a Dr. Was going to start her session. She went into the room and waited for the Dr. after three more hours no Dr. showed. Finally, we called the number and the person we talked indicated that we may have timed out on the consult, but she had no way of knowing. Ultimately, after waiting and talking we hung up. The service was clearly not setup to support the volume of users they currently have. ### Analysis: categories: (Service, Service, Service, Service, Service, Service, Service, Service, Service, Service, Service, Service) aspects: (Appointment, Appointment, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Customer Support, Customer Support) sentiments: (negative, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative) )))

No phone number for call backs? Are you kidding me?

In this day and age of spam calls and call blockers, for a service like this to NOT have a number to provide to users so that it can bypass the spam blockers is ridiculous. I missed two calls from a doctor that I needed to talk to because the spam filter would let the call through. Isn’t the purpose of this service to get help?! First my primary care refuses to see me, now I can’t get a call back from this crap service. American healthcare is all about the money., , I had three calls from doctors that I was unable to answer on my cell phone. I ONLY have a cell phone. This service DOES NOT WORK. Either let someone call in to talk to a doctor or have a number that appears when the doctor calls back so the call can be answered. What a waste. My appointment was cancelled and I need help. HOW AM I SUPPOSED TO GET HELP?!

Communication

Callbacks

Negative

Communication - Callbacks - Negative

### USER: No phone number for call backs? Are you kidding me?: In this day and age of spam calls and call blockers, for a service like this to NOT have a number to provide to users so that it can bypass the spam blockers is ridiculous. I missed two calls from a doctor that I needed to talk to because the spam filter would let the call through. Isn’t the purpose of this service to get help?! First my primary care refuses to see me, now I can’t get a call back from this crap service. American healthcare is all about the money., , I had three calls from doctors that I was unable to answer on my cell phone. I ONLY have a cell phone. This service DOES NOT WORK. Either let someone call in to talk to a doctor or have a number that appears when the doctor calls back so the call can be answered. What a waste. My appointment was cancelled and I need help. HOW AM I SUPPOSED TO GET HELP?! ### ASSISTANT: Communication - Callbacks - Negative )))

### Review: title: No phone number for call backs? Are you kidding me?, content: In this day and age of spam calls and call blockers, for a service like this to NOT have a number to provide to users so that it can bypass the spam blockers is ridiculous. I missed two calls from a doctor that I needed to talk to because the spam filter would let the call through. Isn’t the purpose of this service to get help?! First my primary care refuses to see me, now I can’t get a call back from this crap service. American healthcare is all about the money., , I had three calls from doctors that I was unable to answer on my cell phone. I ONLY have a cell phone. This service DOES NOT WORK. Either let someone call in to talk to a doctor or have a number that appears when the doctor calls back so the call can be answered. What a waste. My appointment was cancelled and I need help. HOW AM I SUPPOSED TO GET HELP?! ### Analysis: categories: Communication, aspects: Callbacks, sentiments: Negative )))

### Review: title: No phone number for call backs? Are you kidding me?, content: In this day and age of spam calls and call blockers, for a service like this to NOT have a number to provide to users so that it can bypass the spam blockers is ridiculous. I missed two calls from a doctor that I needed to talk to because the spam filter would let the call through. Isn’t the purpose of this service to get help?! First my primary care refuses to see me, now I can’t get a call back from this crap service. American healthcare is all about the money., , I had three calls from doctors that I was unable to answer on my cell phone. I ONLY have a cell phone. This service DOES NOT WORK. Either let someone call in to talk to a doctor or have a number that appears when the doctor calls back so the call can be answered. What a waste. My appointment was cancelled and I need help. HOW AM I SUPPOSED TO GET HELP?! ### Analysis: categories: (Communication) aspects: (Callbacks) sentiments: (Negative) )))

Waste of time & $$$!

After attempting to connect with a doctor for 2 days & spending $40, this service was a waste of time & money. The doctor couldn’t even use the video camera feature so I couldn’t see him, but he could see me (thus having me question the authenticity). He was rude, short, condescending & spoke over me & cut me off after every question he asked. He told me (& my doctor) we’re wrong & to stop using all medications. I followed up w/ a triage doctor at my local hospital & they confirmed this guy was an idiot. I’ve now spent several days between Teladoc phone-calls, e-mails, the app, video-chat, etc. trying to follow up on several issues. One being that the Dr. said he would provide me a note for excusal from work (which I haven’t received in 3 days now). The people on the phone are nice, but useless. You can do everything yourself on the website or app, but good luck! It’s better to just go to Urgent Care or ER if you can’t wait for a hospital appointment w/ your Dr. I won’t be using Teladoc again & I won’t recommend it.

Service, Service, Service, Service, Service, Service

Doctor Experience, Doctor Communication, Doctor Competence, Refund Request, Phone Support, Website/App Functionality

negative, negative, negative, negative, neutral, neutral

Service - Doctor Experience - negative, Service - Doctor Communication - negative, Service - Doctor Competence - negative, Service - Refund Request - negative, Service - Phone Support - neutral, Service - Website/App Functionality - neutral

### USER: Waste of time & $$$!: After attempting to connect with a doctor for 2 days & spending $40, this service was a waste of time & money. The doctor couldn’t even use the video camera feature so I couldn’t see him, but he could see me (thus having me question the authenticity). He was rude, short, condescending & spoke over me & cut me off after every question he asked. He told me (& my doctor) we’re wrong & to stop using all medications. I followed up w/ a triage doctor at my local hospital & they confirmed this guy was an idiot. I’ve now spent several days between Teladoc phone-calls, e-mails, the app, video-chat, etc. trying to follow up on several issues. One being that the Dr. said he would provide me a note for excusal from work (which I haven’t received in 3 days now). The people on the phone are nice, but useless. You can do everything yourself on the website or app, but good luck! It’s better to just go to Urgent Care or ER if you can’t wait for a hospital appointment w/ your Dr. I won’t be using Teladoc again & I won’t recommend it. ### ASSISTANT: Service - Doctor Experience - negative, Service - Doctor Communication - negative, Service - Doctor Competence - negative, Service - Refund Request - negative, Service - Phone Support - neutral, Service - Website/App Functionality - neutral )))

### Review: title: Waste of time & $$$!, content: After attempting to connect with a doctor for 2 days & spending $40, this service was a waste of time & money. The doctor couldn’t even use the video camera feature so I couldn’t see him, but he could see me (thus having me question the authenticity). He was rude, short, condescending & spoke over me & cut me off after every question he asked. He told me (& my doctor) we’re wrong & to stop using all medications. I followed up w/ a triage doctor at my local hospital & they confirmed this guy was an idiot. I’ve now spent several days between Teladoc phone-calls, e-mails, the app, video-chat, etc. trying to follow up on several issues. One being that the Dr. said he would provide me a note for excusal from work (which I haven’t received in 3 days now). The people on the phone are nice, but useless. You can do everything yourself on the website or app, but good luck! It’s better to just go to Urgent Care or ER if you can’t wait for a hospital appointment w/ your Dr. I won’t be using Teladoc again & I won’t recommend it. ### Analysis: categories: Service, Service, Service, Service, Service, Service, aspects: Doctor Experience, Doctor Communication, Doctor Competence, Refund Request, Phone Support, Website/App Functionality, sentiments: negative, negative, negative, negative, neutral, neutral )))

### Review: title: Waste of time & $$$!, content: After attempting to connect with a doctor for 2 days & spending $40, this service was a waste of time & money. The doctor couldn’t even use the video camera feature so I couldn’t see him, but he could see me (thus having me question the authenticity). He was rude, short, condescending & spoke over me & cut me off after every question he asked. He told me (& my doctor) we’re wrong & to stop using all medications. I followed up w/ a triage doctor at my local hospital & they confirmed this guy was an idiot. I’ve now spent several days between Teladoc phone-calls, e-mails, the app, video-chat, etc. trying to follow up on several issues. One being that the Dr. said he would provide me a note for excusal from work (which I haven’t received in 3 days now). The people on the phone are nice, but useless. You can do everything yourself on the website or app, but good luck! It’s better to just go to Urgent Care or ER if you can’t wait for a hospital appointment w/ your Dr. I won’t be using Teladoc again & I won’t recommend it. ### Analysis: categories: (Service, Service, Service, Service, Service, Service) aspects: (Doctor Experience, Doctor Communication, Doctor Competence, Refund Request, Phone Support, Website/App Functionality) sentiments: (negative, negative, negative, negative, neutral, neutral) )))

Unreliable

Horrible experience trying to schedule appointments. I was notified last minute that the psychiatrist cancelled even though they clearly state they would let me know within 48 hrs if my selected time doesn’t work for them. It’s frustrating because you have to wait a minimum of about 3-4 days before you’re allowed to schedule a new appt. Second time I tried to schedule new appointment the doctor kept changing times on me over the course of many days. It’s ridiculous and when I finally was able to see someone, our phone call cut off half way through due to the doctors poor cell service. It didn’t help the fact that they called me on a “Private” number so I couldn’t even call them back. I really didn’t even receive any service at all and was denied a refund even though our visit wasn’t completed.

Scheduling, Communication, Service

Scheduling, Communication, Service

negative, negative, negative

Scheduling - Scheduling - negative, Communication - Communication - negative, Service - Service - negative

### USER: Unreliable: Horrible experience trying to schedule appointments. I was notified last minute that the psychiatrist cancelled even though they clearly state they would let me know within 48 hrs if my selected time doesn’t work for them. It’s frustrating because you have to wait a minimum of about 3-4 days before you’re allowed to schedule a new appt. Second time I tried to schedule new appointment the doctor kept changing times on me over the course of many days. It’s ridiculous and when I finally was able to see someone, our phone call cut off half way through due to the doctors poor cell service. It didn’t help the fact that they called me on a “Private” number so I couldn’t even call them back. I really didn’t even receive any service at all and was denied a refund even though our visit wasn’t completed. ### ASSISTANT: Scheduling - Scheduling - negative, Communication - Communication - negative, Service - Service - negative )))

### Review: title: Unreliable, content: Horrible experience trying to schedule appointments. I was notified last minute that the psychiatrist cancelled even though they clearly state they would let me know within 48 hrs if my selected time doesn’t work for them. It’s frustrating because you have to wait a minimum of about 3-4 days before you’re allowed to schedule a new appt. Second time I tried to schedule new appointment the doctor kept changing times on me over the course of many days. It’s ridiculous and when I finally was able to see someone, our phone call cut off half way through due to the doctors poor cell service. It didn’t help the fact that they called me on a “Private” number so I couldn’t even call them back. I really didn’t even receive any service at all and was denied a refund even though our visit wasn’t completed. ### Analysis: categories: Scheduling, Communication, Service, aspects: Scheduling, Communication, Service, sentiments: negative, negative, negative )))

### Review: title: Unreliable, content: Horrible experience trying to schedule appointments. I was notified last minute that the psychiatrist cancelled even though they clearly state they would let me know within 48 hrs if my selected time doesn’t work for them. It’s frustrating because you have to wait a minimum of about 3-4 days before you’re allowed to schedule a new appt. Second time I tried to schedule new appointment the doctor kept changing times on me over the course of many days. It’s ridiculous and when I finally was able to see someone, our phone call cut off half way through due to the doctors poor cell service. It didn’t help the fact that they called me on a “Private” number so I couldn’t even call them back. I really didn’t even receive any service at all and was denied a refund even though our visit wasn’t completed. ### Analysis: categories: (Scheduling, Communication, Service) aspects: (Scheduling, Communication, Service) sentiments: (negative, negative, negative) )))

Not helpful in any way

I can imagine the provider I spoke to on the phone has very poor bedside manner in real life. He truly sounded irritated and bored talking to me from the beginning. He offered very little in the way of advice or information when I called regarding my little ones symptoms. Also doesn’t appear he looked at the pictures I attached of the rash. Basically he told me he could send a prescription for a cream (and he didn’t explain anything about said cream), but that he didn’t think it would work. I realize not every ailment needs a medication prescribed, but talking a patient through the symptoms and non-pharmacological things they could possibly do to treat seems like a pretty simple thing to do. I was less than impressed. What a waste of $75., , I chose to use teledoc instead of driving 30 miles to the nearest open urgent care, but next time I will make the drive instead., , Also, the fact that you cannot send a prescription to a different state is troublesome for rural areas. My options for getting a prescription on a Sunday in our rural area are either to drive into a bordering state 7 miles from my house, or drive 90 miles to the nearest open pharmacy in my state of residence.

User-Friendliness, User-Friendliness, User-Friendliness, User-Friendliness, User-Friendliness, User-Friendliness

Telehealth, Communication, Usefulness, Value for Money, Time, Convenience

negative, negative, negative, negative, negative, positive

User-Friendliness - Telehealth - negative, User-Friendliness - Communication - negative, User-Friendliness - Usefulness - negative, User-Friendliness - Value for Money - negative, User-Friendliness - Time - negative, User-Friendliness - Convenience - positive

### USER: Not helpful in any way: I can imagine the provider I spoke to on the phone has very poor bedside manner in real life. He truly sounded irritated and bored talking to me from the beginning. He offered very little in the way of advice or information when I called regarding my little ones symptoms. Also doesn’t appear he looked at the pictures I attached of the rash. Basically he told me he could send a prescription for a cream (and he didn’t explain anything about said cream), but that he didn’t think it would work. I realize not every ailment needs a medication prescribed, but talking a patient through the symptoms and non-pharmacological things they could possibly do to treat seems like a pretty simple thing to do. I was less than impressed. What a waste of $75., , I chose to use teledoc instead of driving 30 miles to the nearest open urgent care, but next time I will make the drive instead., , Also, the fact that you cannot send a prescription to a different state is troublesome for rural areas. My options for getting a prescription on a Sunday in our rural area are either to drive into a bordering state 7 miles from my house, or drive 90 miles to the nearest open pharmacy in my state of residence. ### ASSISTANT: User-Friendliness - Telehealth - negative, User-Friendliness - Communication - negative, User-Friendliness - Usefulness - negative, User-Friendliness - Value for Money - negative, User-Friendliness - Time - negative, User-Friendliness - Convenience - positive )))

### Review: title: Not helpful in any way, content: I can imagine the provider I spoke to on the phone has very poor bedside manner in real life. He truly sounded irritated and bored talking to me from the beginning. He offered very little in the way of advice or information when I called regarding my little ones symptoms. Also doesn’t appear he looked at the pictures I attached of the rash. Basically he told me he could send a prescription for a cream (and he didn’t explain anything about said cream), but that he didn’t think it would work. I realize not every ailment needs a medication prescribed, but talking a patient through the symptoms and non-pharmacological things they could possibly do to treat seems like a pretty simple thing to do. I was less than impressed. What a waste of $75., , I chose to use teledoc instead of driving 30 miles to the nearest open urgent care, but next time I will make the drive instead., , Also, the fact that you cannot send a prescription to a different state is troublesome for rural areas. My options for getting a prescription on a Sunday in our rural area are either to drive into a bordering state 7 miles from my house, or drive 90 miles to the nearest open pharmacy in my state of residence. ### Analysis: categories: User-Friendliness, User-Friendliness, User-Friendliness, User-Friendliness, User-Friendliness, User-Friendliness, aspects: Telehealth, Communication, Usefulness, Value for Money, Time, Convenience, sentiments: negative, negative, negative, negative, negative, positive )))

### Review: title: Not helpful in any way, content: I can imagine the provider I spoke to on the phone has very poor bedside manner in real life. He truly sounded irritated and bored talking to me from the beginning. He offered very little in the way of advice or information when I called regarding my little ones symptoms. Also doesn’t appear he looked at the pictures I attached of the rash. Basically he told me he could send a prescription for a cream (and he didn’t explain anything about said cream), but that he didn’t think it would work. I realize not every ailment needs a medication prescribed, but talking a patient through the symptoms and non-pharmacological things they could possibly do to treat seems like a pretty simple thing to do. I was less than impressed. What a waste of $75., , I chose to use teledoc instead of driving 30 miles to the nearest open urgent care, but next time I will make the drive instead., , Also, the fact that you cannot send a prescription to a different state is troublesome for rural areas. My options for getting a prescription on a Sunday in our rural area are either to drive into a bordering state 7 miles from my house, or drive 90 miles to the nearest open pharmacy in my state of residence. ### Analysis: categories: (User-Friendliness, User-Friendliness, User-Friendliness, User-Friendliness, User-Friendliness, User-Friendliness) aspects: (Telehealth, Communication, Usefulness, Value for Money, Time, Convenience) sentiments: (negative, negative, negative, negative, negative, positive) )))

Burned my hand

For using this for my first time, it was great. I burnt my hand last night with hot water and I set up an appointment and attached pics of my hand & blisters. They send you an email and text telling you when your dr is ready to see you. Within 10 mins of waiting I get the notification that it’s my turn to talk to the dr. When answering the phone, he already looked at the pictures I attached prior and he asked questions about pain and etc. He then sent a prescription over to the pharmacy I selected. Great first experience & I will definitely use this again.

Medical, Medical, Medical

Usability, Appointment Scheduling, Doctor Responsiveness

Positive, Positive, Positive

Medical - Usability - Positive, Medical - Appointment Scheduling - Positive, Medical - Doctor Responsiveness - Positive

### USER: Burned my hand: For using this for my first time, it was great. I burnt my hand last night with hot water and I set up an appointment and attached pics of my hand & blisters. They send you an email and text telling you when your dr is ready to see you. Within 10 mins of waiting I get the notification that it’s my turn to talk to the dr. When answering the phone, he already looked at the pictures I attached prior and he asked questions about pain and etc. He then sent a prescription over to the pharmacy I selected. Great first experience & I will definitely use this again. ### ASSISTANT: Medical - Usability - Positive, Medical - Appointment Scheduling - Positive, Medical - Doctor Responsiveness - Positive )))

### Review: title: Burned my hand, content: For using this for my first time, it was great. I burnt my hand last night with hot water and I set up an appointment and attached pics of my hand & blisters. They send you an email and text telling you when your dr is ready to see you. Within 10 mins of waiting I get the notification that it’s my turn to talk to the dr. When answering the phone, he already looked at the pictures I attached prior and he asked questions about pain and etc. He then sent a prescription over to the pharmacy I selected. Great first experience & I will definitely use this again. ### Analysis: categories: Medical, Medical, Medical, aspects: Usability, Appointment Scheduling, Doctor Responsiveness, sentiments: Positive, Positive, Positive )))

### Review: title: Burned my hand, content: For using this for my first time, it was great. I burnt my hand last night with hot water and I set up an appointment and attached pics of my hand & blisters. They send you an email and text telling you when your dr is ready to see you. Within 10 mins of waiting I get the notification that it’s my turn to talk to the dr. When answering the phone, he already looked at the pictures I attached prior and he asked questions about pain and etc. He then sent a prescription over to the pharmacy I selected. Great first experience & I will definitely use this again. ### Analysis: categories: (Medical, Medical, Medical) aspects: (Usability, Appointment Scheduling, Doctor Responsiveness) sentiments: (Positive, Positive, Positive) )))

Had it!

An instant way to ruin your day. Horrendous app & customer service. Updates are no better, website also has bad login. Accepts password while on phone w/rep, but then never again. Must call back & generate new passwords. Have repeated this several times. IT tickets generated but they never fix, or call me back. Provider never finished first visit on their end, so the appointment THEY scheduled never was actually made. I couldn’t get into my account to check on appointment. I couldn’t get a follow up visit then for weeks. It’s supposedly confirmed, but does not display in my account. Rep blames me for not using google chrome (which is not secure, & not HIPPA compliant). I’ve tried several common browsers, & I have no vpn. I’ve spent hours & hours trying to get this to work. It’s very unfortunate, as this could be a useful service. They really do not care even one little bit. At this point I have to give up trying to schedule visits. It’s a maddening system they will not fix. A flatuous mess.

App, App, App, App, App, App, App, App

Customer service, Updates, Website, Functionality, Security, Scheduling, Scheduling, Scheduling

negative, negative, negative, negative, negative, negative, negative, negative

App - Customer service - negative, App - Updates - negative, App - Website - negative, App - Functionality - negative, App - Security - negative, App - Scheduling - negative, App - Scheduling - negative, App - Scheduling - negative

### USER: Had it!: An instant way to ruin your day. Horrendous app & customer service. Updates are no better, website also has bad login. Accepts password while on phone w/rep, but then never again. Must call back & generate new passwords. Have repeated this several times. IT tickets generated but they never fix, or call me back. Provider never finished first visit on their end, so the appointment THEY scheduled never was actually made. I couldn’t get into my account to check on appointment. I couldn’t get a follow up visit then for weeks. It’s supposedly confirmed, but does not display in my account. Rep blames me for not using google chrome (which is not secure, & not HIPPA compliant). I’ve tried several common browsers, & I have no vpn. I’ve spent hours & hours trying to get this to work. It’s very unfortunate, as this could be a useful service. They really do not care even one little bit. At this point I have to give up trying to schedule visits. It’s a maddening system they will not fix. A flatuous mess. ### ASSISTANT: App - Customer service - negative, App - Updates - negative, App - Website - negative, App - Functionality - negative, App - Security - negative, App - Scheduling - negative, App - Scheduling - negative, App - Scheduling - negative )))

### Review: title: Had it!, content: An instant way to ruin your day. Horrendous app & customer service. Updates are no better, website also has bad login. Accepts password while on phone w/rep, but then never again. Must call back & generate new passwords. Have repeated this several times. IT tickets generated but they never fix, or call me back. Provider never finished first visit on their end, so the appointment THEY scheduled never was actually made. I couldn’t get into my account to check on appointment. I couldn’t get a follow up visit then for weeks. It’s supposedly confirmed, but does not display in my account. Rep blames me for not using google chrome (which is not secure, & not HIPPA compliant). I’ve tried several common browsers, & I have no vpn. I’ve spent hours & hours trying to get this to work. It’s very unfortunate, as this could be a useful service. They really do not care even one little bit. At this point I have to give up trying to schedule visits. It’s a maddening system they will not fix. A flatuous mess. ### Analysis: categories: App, App, App, App, App, App, App, App, aspects: Customer service, Updates, Website, Functionality, Security, Scheduling, Scheduling, Scheduling, sentiments: negative, negative, negative, negative, negative, negative, negative, negative )))

### Review: title: Had it!, content: An instant way to ruin your day. Horrendous app & customer service. Updates are no better, website also has bad login. Accepts password while on phone w/rep, but then never again. Must call back & generate new passwords. Have repeated this several times. IT tickets generated but they never fix, or call me back. Provider never finished first visit on their end, so the appointment THEY scheduled never was actually made. I couldn’t get into my account to check on appointment. I couldn’t get a follow up visit then for weeks. It’s supposedly confirmed, but does not display in my account. Rep blames me for not using google chrome (which is not secure, & not HIPPA compliant). I’ve tried several common browsers, & I have no vpn. I’ve spent hours & hours trying to get this to work. It’s very unfortunate, as this could be a useful service. They really do not care even one little bit. At this point I have to give up trying to schedule visits. It’s a maddening system they will not fix. A flatuous mess. ### Analysis: categories: (App, App, App, App, App, App, App, App) aspects: (Customer service, Updates, Website, Functionality, Security, Scheduling, Scheduling, Scheduling) sentiments: (negative, negative, negative, negative, negative, negative, negative, negative) )))

Don’t waste your money

I was referred to this app by a coworker that told me it was free with our insurance. I had a bad experience the first time after paying $75 I was told there is nothing they can prescribe me because they are limited on what they can. So a month later I figured I’d try one more time only this was a simple flu like symptoms and it also cost me $75 and the Doctor told me they were not allowed to prescribe any antibiotics on here and asked what my worst problem was and I told him my throat is sore and raw so he said I’ll call something in for you. I went to the pharmacy and they said insurance denied it because they sell cough drops over the counter. I was furious and cannot believe I wasted $150 for nothing. I tried emailing the company and it got rejected because I was not on their email list and I’m not waiting for 30 to talk to someone on the phone. PLEASE DONT WASTE YOUR TIME AND MONEY on this app. The only benefit you can get out of it is someone to talk to on a video chat that is absolutely it!

Healthcare, Healthcare

Cost, Effectiveness

Negative, Negative

Healthcare - Cost - Negative, Healthcare - Effectiveness - Negative

### USER: Don’t waste your money: I was referred to this app by a coworker that told me it was free with our insurance. I had a bad experience the first time after paying $75 I was told there is nothing they can prescribe me because they are limited on what they can. So a month later I figured I’d try one more time only this was a simple flu like symptoms and it also cost me $75 and the Doctor told me they were not allowed to prescribe any antibiotics on here and asked what my worst problem was and I told him my throat is sore and raw so he said I’ll call something in for you. I went to the pharmacy and they said insurance denied it because they sell cough drops over the counter. I was furious and cannot believe I wasted $150 for nothing. I tried emailing the company and it got rejected because I was not on their email list and I’m not waiting for 30 to talk to someone on the phone. PLEASE DONT WASTE YOUR TIME AND MONEY on this app. The only benefit you can get out of it is someone to talk to on a video chat that is absolutely it! ### ASSISTANT: Healthcare - Cost - Negative, Healthcare - Effectiveness - Negative )))

### Review: title: Don’t waste your money, content: I was referred to this app by a coworker that told me it was free with our insurance. I had a bad experience the first time after paying $75 I was told there is nothing they can prescribe me because they are limited on what they can. So a month later I figured I’d try one more time only this was a simple flu like symptoms and it also cost me $75 and the Doctor told me they were not allowed to prescribe any antibiotics on here and asked what my worst problem was and I told him my throat is sore and raw so he said I’ll call something in for you. I went to the pharmacy and they said insurance denied it because they sell cough drops over the counter. I was furious and cannot believe I wasted $150 for nothing. I tried emailing the company and it got rejected because I was not on their email list and I’m not waiting for 30 to talk to someone on the phone. PLEASE DONT WASTE YOUR TIME AND MONEY on this app. The only benefit you can get out of it is someone to talk to on a video chat that is absolutely it! ### Analysis: categories: Healthcare, Healthcare, aspects: Cost, Effectiveness, sentiments: Negative, Negative )))

### Review: title: Don’t waste your money, content: I was referred to this app by a coworker that told me it was free with our insurance. I had a bad experience the first time after paying $75 I was told there is nothing they can prescribe me because they are limited on what they can. So a month later I figured I’d try one more time only this was a simple flu like symptoms and it also cost me $75 and the Doctor told me they were not allowed to prescribe any antibiotics on here and asked what my worst problem was and I told him my throat is sore and raw so he said I’ll call something in for you. I went to the pharmacy and they said insurance denied it because they sell cough drops over the counter. I was furious and cannot believe I wasted $150 for nothing. I tried emailing the company and it got rejected because I was not on their email list and I’m not waiting for 30 to talk to someone on the phone. PLEASE DONT WASTE YOUR TIME AND MONEY on this app. The only benefit you can get out of it is someone to talk to on a video chat that is absolutely it! ### Analysis: categories: (Healthcare, Healthcare) aspects: (Cost, Effectiveness) sentiments: (Negative, Negative) )))

Sarcastic Doctor

So I had a flu like symptoms and I was told I need to have had the flu for seven days to take antibiotics. I then asked if I can get a flu shot to relieve my symptom and he said he can’t give it to me over the app. Duh! I knew that! I asked for a medical question since I’m using my health insurance and paying a $40 co pay. Do u think U can seat in your home talk to someone in 2 minutes and get paid from my ins and a $40 copay and not answer a few questions? I need someone to help me get over a flu/cold quickly so I can go back to work. I don’t need a sarcastic quack to talk too. He didn’t even say hope u feel better. Btw he asked me to google why I can’t get antibiotics since I’m only two days into a flu. Why don’t u explain why since I have been feeling awful for two days now. Who writes these 5 star reviews on these quacks? What happened to bedside manners?

Healthcare Professional, Healthcare Professional

Medical Advice, Bedside Manner

Negative, Negative

Healthcare Professional - Medical Advice - Negative, Healthcare Professional - Bedside Manner - Negative

### USER: Sarcastic Doctor: So I had a flu like symptoms and I was told I need to have had the flu for seven days to take antibiotics. I then asked if I can get a flu shot to relieve my symptom and he said he can’t give it to me over the app. Duh! I knew that! I asked for a medical question since I’m using my health insurance and paying a $40 co pay. Do u think U can seat in your home talk to someone in 2 minutes and get paid from my ins and a $40 copay and not answer a few questions? I need someone to help me get over a flu/cold quickly so I can go back to work. I don’t need a sarcastic quack to talk too. He didn’t even say hope u feel better. Btw he asked me to google why I can’t get antibiotics since I’m only two days into a flu. Why don’t u explain why since I have been feeling awful for two days now. Who writes these 5 star reviews on these quacks? What happened to bedside manners? ### ASSISTANT: Healthcare Professional - Medical Advice - Negative, Healthcare Professional - Bedside Manner - Negative )))

### Review: title: Sarcastic Doctor, content: So I had a flu like symptoms and I was told I need to have had the flu for seven days to take antibiotics. I then asked if I can get a flu shot to relieve my symptom and he said he can’t give it to me over the app. Duh! I knew that! I asked for a medical question since I’m using my health insurance and paying a $40 co pay. Do u think U can seat in your home talk to someone in 2 minutes and get paid from my ins and a $40 copay and not answer a few questions? I need someone to help me get over a flu/cold quickly so I can go back to work. I don’t need a sarcastic quack to talk too. He didn’t even say hope u feel better. Btw he asked me to google why I can’t get antibiotics since I’m only two days into a flu. Why don’t u explain why since I have been feeling awful for two days now. Who writes these 5 star reviews on these quacks? What happened to bedside manners? ### Analysis: categories: Healthcare Professional, Healthcare Professional, aspects: Medical Advice, Bedside Manner, sentiments: Negative, Negative )))

### Review: title: Sarcastic Doctor, content: So I had a flu like symptoms and I was told I need to have had the flu for seven days to take antibiotics. I then asked if I can get a flu shot to relieve my symptom and he said he can’t give it to me over the app. Duh! I knew that! I asked for a medical question since I’m using my health insurance and paying a $40 co pay. Do u think U can seat in your home talk to someone in 2 minutes and get paid from my ins and a $40 copay and not answer a few questions? I need someone to help me get over a flu/cold quickly so I can go back to work. I don’t need a sarcastic quack to talk too. He didn’t even say hope u feel better. Btw he asked me to google why I can’t get antibiotics since I’m only two days into a flu. Why don’t u explain why since I have been feeling awful for two days now. Who writes these 5 star reviews on these quacks? What happened to bedside manners? ### Analysis: categories: (Healthcare Professional, Healthcare Professional) aspects: (Medical Advice, Bedside Manner) sentiments: (Negative, Negative) )))

Not happy with forced app download

I needed to use Teladoc and haven’t used it in a while, I tried logging in online but had to do a password reset as I forgot my password. , I got the password reset email right away, but it only contained one link, and the email said nothing about an app download being required., I clicked on the password reset link and it took me directly to an app download link instead. There was nothing I could do to get out of this link or app download, it clearly stated in order to see the password reset content I would have to download the app first. , I tried multiple times to ensure I wasn’t just missing something., This is extremely frustrating, especially when I’m trying to get the process done quickly so I can resolve my medical issue and instead I’m being forced to download an app if I want to be able to reset a dang password. I will be sure to delete this app as soon as my visit is processed.

App Functionality

Password Reset

Negative

App Functionality - Password Reset - Negative

### USER: Not happy with forced app download: I needed to use Teladoc and haven’t used it in a while, I tried logging in online but had to do a password reset as I forgot my password. , I got the password reset email right away, but it only contained one link, and the email said nothing about an app download being required., I clicked on the password reset link and it took me directly to an app download link instead. There was nothing I could do to get out of this link or app download, it clearly stated in order to see the password reset content I would have to download the app first. , I tried multiple times to ensure I wasn’t just missing something., This is extremely frustrating, especially when I’m trying to get the process done quickly so I can resolve my medical issue and instead I’m being forced to download an app if I want to be able to reset a dang password. I will be sure to delete this app as soon as my visit is processed. ### ASSISTANT: App Functionality - Password Reset - Negative )))

### Review: title: Not happy with forced app download, content: I needed to use Teladoc and haven’t used it in a while, I tried logging in online but had to do a password reset as I forgot my password. , I got the password reset email right away, but it only contained one link, and the email said nothing about an app download being required., I clicked on the password reset link and it took me directly to an app download link instead. There was nothing I could do to get out of this link or app download, it clearly stated in order to see the password reset content I would have to download the app first. , I tried multiple times to ensure I wasn’t just missing something., This is extremely frustrating, especially when I’m trying to get the process done quickly so I can resolve my medical issue and instead I’m being forced to download an app if I want to be able to reset a dang password. I will be sure to delete this app as soon as my visit is processed. ### Analysis: categories: App Functionality, aspects: Password Reset, sentiments: Negative )))

### Review: title: Not happy with forced app download, content: I needed to use Teladoc and haven’t used it in a while, I tried logging in online but had to do a password reset as I forgot my password. , I got the password reset email right away, but it only contained one link, and the email said nothing about an app download being required., I clicked on the password reset link and it took me directly to an app download link instead. There was nothing I could do to get out of this link or app download, it clearly stated in order to see the password reset content I would have to download the app first. , I tried multiple times to ensure I wasn’t just missing something., This is extremely frustrating, especially when I’m trying to get the process done quickly so I can resolve my medical issue and instead I’m being forced to download an app if I want to be able to reset a dang password. I will be sure to delete this app as soon as my visit is processed. ### Analysis: categories: (App Functionality) aspects: (Password Reset) sentiments: (Negative) )))

Convenient but not Conscientious Care

It’s is nice to be able to quickly connect with a Doctor. I would say the dermatologist care is very limited and borderline ineffective. You just write down your issues and send picks and then the doctor prescribes meds. Doesn’t tell you why he prescribed what he did and then you get a few back and forth messages and no one actually talks to you. I don’t find that to be professional care. And I would not recommend it. I would not do it again. I only did it because I have a new born and it is very difficult to leave the house. Need to be able to speak with a doctor. Email based doctoring is not effective and people deserve to speak with a physician when paying physician level cost. Don’t recommend this service and suggest Teledoc change their approach to medicine here.

Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, Healthcare

Physical Exam, Communication, Prescriptions, Convenience, Quality of Care, Telemedicine

negative, negative, negative, positive, negative, negative

Healthcare - Physical Exam - negative, Healthcare - Communication - negative, Healthcare - Prescriptions - negative, Healthcare - Convenience - positive, Healthcare - Quality of Care - negative, Healthcare - Telemedicine - negative

### USER: Convenient but not Conscientious Care: It’s is nice to be able to quickly connect with a Doctor. I would say the dermatologist care is very limited and borderline ineffective. You just write down your issues and send picks and then the doctor prescribes meds. Doesn’t tell you why he prescribed what he did and then you get a few back and forth messages and no one actually talks to you. I don’t find that to be professional care. And I would not recommend it. I would not do it again. I only did it because I have a new born and it is very difficult to leave the house. Need to be able to speak with a doctor. Email based doctoring is not effective and people deserve to speak with a physician when paying physician level cost. Don’t recommend this service and suggest Teledoc change their approach to medicine here. ### ASSISTANT: Healthcare - Physical Exam - negative, Healthcare - Communication - negative, Healthcare - Prescriptions - negative, Healthcare - Convenience - positive, Healthcare - Quality of Care - negative, Healthcare - Telemedicine - negative )))

### Review: title: Convenient but not Conscientious Care, content: It’s is nice to be able to quickly connect with a Doctor. I would say the dermatologist care is very limited and borderline ineffective. You just write down your issues and send picks and then the doctor prescribes meds. Doesn’t tell you why he prescribed what he did and then you get a few back and forth messages and no one actually talks to you. I don’t find that to be professional care. And I would not recommend it. I would not do it again. I only did it because I have a new born and it is very difficult to leave the house. Need to be able to speak with a doctor. Email based doctoring is not effective and people deserve to speak with a physician when paying physician level cost. Don’t recommend this service and suggest Teledoc change their approach to medicine here. ### Analysis: categories: Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, aspects: Physical Exam, Communication, Prescriptions, Convenience, Quality of Care, Telemedicine, sentiments: negative, negative, negative, positive, negative, negative )))

### Review: title: Convenient but not Conscientious Care, content: It’s is nice to be able to quickly connect with a Doctor. I would say the dermatologist care is very limited and borderline ineffective. You just write down your issues and send picks and then the doctor prescribes meds. Doesn’t tell you why he prescribed what he did and then you get a few back and forth messages and no one actually talks to you. I don’t find that to be professional care. And I would not recommend it. I would not do it again. I only did it because I have a new born and it is very difficult to leave the house. Need to be able to speak with a doctor. Email based doctoring is not effective and people deserve to speak with a physician when paying physician level cost. Don’t recommend this service and suggest Teledoc change their approach to medicine here. ### Analysis: categories: (Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, Healthcare) aspects: (Physical Exam, Communication, Prescriptions, Convenience, Quality of Care, Telemedicine) sentiments: (negative, negative, negative, positive, negative, negative) )))

Great medical service and video capability, App needs work

Hey TDoc, your app is still buggy. , , Unable to end a virtual appointment. The red phone for ending calls opens a ‘yes’ or ‘no’ option - neither of which are functional. So, to leave a virtual appointment I have to force close the app., , Additionally, the Help Center ‘Report A Problem’ options are nonfunctional. So I am unable to quickly alert your app team to simple bugs. I had to call and place a concern with someone who has no ability to appreciate or affect change in app software.

App, App, Service, Service

Functionality, User Interface, Medical, Video

Negative, Negative, Positive, Positive

App - Functionality - Negative, App - User Interface - Negative, Service - Medical - Positive, Service - Video - Positive

### USER: Great medical service and video capability, App needs work: Hey TDoc, your app is still buggy. , , Unable to end a virtual appointment. The red phone for ending calls opens a ‘yes’ or ‘no’ option - neither of which are functional. So, to leave a virtual appointment I have to force close the app., , Additionally, the Help Center ‘Report A Problem’ options are nonfunctional. So I am unable to quickly alert your app team to simple bugs. I had to call and place a concern with someone who has no ability to appreciate or affect change in app software. ### ASSISTANT: App - Functionality - Negative, App - User Interface - Negative, Service - Medical - Positive, Service - Video - Positive )))

### Review: title: Great medical service and video capability, App needs work, content: Hey TDoc, your app is still buggy. , , Unable to end a virtual appointment. The red phone for ending calls opens a ‘yes’ or ‘no’ option - neither of which are functional. So, to leave a virtual appointment I have to force close the app., , Additionally, the Help Center ‘Report A Problem’ options are nonfunctional. So I am unable to quickly alert your app team to simple bugs. I had to call and place a concern with someone who has no ability to appreciate or affect change in app software. ### Analysis: categories: App, App, Service, Service, aspects: Functionality, User Interface, Medical, Video, sentiments: Negative, Negative, Positive, Positive )))

### Review: title: Great medical service and video capability, App needs work, content: Hey TDoc, your app is still buggy. , , Unable to end a virtual appointment. The red phone for ending calls opens a ‘yes’ or ‘no’ option - neither of which are functional. So, to leave a virtual appointment I have to force close the app., , Additionally, the Help Center ‘Report A Problem’ options are nonfunctional. So I am unable to quickly alert your app team to simple bugs. I had to call and place a concern with someone who has no ability to appreciate or affect change in app software. ### Analysis: categories: (App, App, Service, Service) aspects: (Functionality, User Interface, Medical, Video) sentiments: (Negative, Negative, Positive, Positive) )))

Yup.. just like going to urgent care. Including the wait time.

I just love how even when they have the convenience of literally calling from the toilet if they wanted to, doctors still make you wait unreasonable amounts of time to contact you with this app...maybe it’s Teladocs problem for not staffing enough physicians during peak/off-peak hours. Whatever the case I’ve never received a call back less than 30 minutes from the time I made the appointment. My most recent request actually got cancelled 10 minutes after confirming the visit with no explanation. , , It’s also ridiculous that they force you to answer their survey question about where you would’ve gone without Teladoc before you’re able to confirm a visit. Apparently bragging rights are more important than patient wellbeing.

Health, Health, Health

Wait time, Communication, Appointment

negative, negative, negative

Health - Wait time - negative, Health - Communication - negative, Health - Appointment - negative

### USER: Yup.. just like going to urgent care. Including the wait time.: I just love how even when they have the convenience of literally calling from the toilet if they wanted to, doctors still make you wait unreasonable amounts of time to contact you with this app...maybe it’s Teladocs problem for not staffing enough physicians during peak/off-peak hours. Whatever the case I’ve never received a call back less than 30 minutes from the time I made the appointment. My most recent request actually got cancelled 10 minutes after confirming the visit with no explanation. , , It’s also ridiculous that they force you to answer their survey question about where you would’ve gone without Teladoc before you’re able to confirm a visit. Apparently bragging rights are more important than patient wellbeing. ### ASSISTANT: Health - Wait time - negative, Health - Communication - negative, Health - Appointment - negative )))

### Review: title: Yup.. just like going to urgent care. Including the wait time., content: I just love how even when they have the convenience of literally calling from the toilet if they wanted to, doctors still make you wait unreasonable amounts of time to contact you with this app...maybe it’s Teladocs problem for not staffing enough physicians during peak/off-peak hours. Whatever the case I’ve never received a call back less than 30 minutes from the time I made the appointment. My most recent request actually got cancelled 10 minutes after confirming the visit with no explanation. , , It’s also ridiculous that they force you to answer their survey question about where you would’ve gone without Teladoc before you’re able to confirm a visit. Apparently bragging rights are more important than patient wellbeing. ### Analysis: categories: Health, Health, Health, aspects: Wait time, Communication, Appointment, sentiments: negative, negative, negative )))

### Review: title: Yup.. just like going to urgent care. Including the wait time., content: I just love how even when they have the convenience of literally calling from the toilet if they wanted to, doctors still make you wait unreasonable amounts of time to contact you with this app...maybe it’s Teladocs problem for not staffing enough physicians during peak/off-peak hours. Whatever the case I’ve never received a call back less than 30 minutes from the time I made the appointment. My most recent request actually got cancelled 10 minutes after confirming the visit with no explanation. , , It’s also ridiculous that they force you to answer their survey question about where you would’ve gone without Teladoc before you’re able to confirm a visit. Apparently bragging rights are more important than patient wellbeing. ### Analysis: categories: (Health, Health, Health) aspects: (Wait time, Communication, Appointment) sentiments: (negative, negative, negative) )))

A reason they’re #1

It’s crazy how well Teladoc does virtual care. Through my employer benefits, I have access to free general medicine, behavioral health AND dermatology. Had a weird rash on my rash that appeared and didn’t go away after more than a week, and it was going to take a couple of weeks to get in to see my preferred dermatologist in person. So I decided to try the Teladoc dermatologist, and boy was that ever quick and easy. Such an intuitive, easy-to-navigate user experience, great syncing with my pharmacy, primary care doc AND dermatologist. And flawless execution on the video call—no lag, high quality picture. And as good or better of a visit with a doctor than I would’ve had in person. This clearly foretells the future of healthcare.

Healthcare, Healthcare, Healthcare, User Experience, User Experience, User Experience, Healthcare

General Medicine, Behavioral Health, Dermatology, Ease of Use, Navigation, Video Call Quality, Doctor Visit Comparison

Positive, Positive, Positive, Positive, Positive, Positive, Positive

Healthcare - General Medicine - Positive, Healthcare - Behavioral Health - Positive, Healthcare - Dermatology - Positive, User Experience - Ease of Use - Positive, User Experience - Navigation - Positive, User Experience - Video Call Quality - Positive, Healthcare - Doctor Visit Comparison - Positive

### USER: A reason they’re #1: It’s crazy how well Teladoc does virtual care. Through my employer benefits, I have access to free general medicine, behavioral health AND dermatology. Had a weird rash on my rash that appeared and didn’t go away after more than a week, and it was going to take a couple of weeks to get in to see my preferred dermatologist in person. So I decided to try the Teladoc dermatologist, and boy was that ever quick and easy. Such an intuitive, easy-to-navigate user experience, great syncing with my pharmacy, primary care doc AND dermatologist. And flawless execution on the video call—no lag, high quality picture. And as good or better of a visit with a doctor than I would’ve had in person. This clearly foretells the future of healthcare. ### ASSISTANT: Healthcare - General Medicine - Positive, Healthcare - Behavioral Health - Positive, Healthcare - Dermatology - Positive, User Experience - Ease of Use - Positive, User Experience - Navigation - Positive, User Experience - Video Call Quality - Positive, Healthcare - Doctor Visit Comparison - Positive )))

### Review: title: A reason they’re #1, content: It’s crazy how well Teladoc does virtual care. Through my employer benefits, I have access to free general medicine, behavioral health AND dermatology. Had a weird rash on my rash that appeared and didn’t go away after more than a week, and it was going to take a couple of weeks to get in to see my preferred dermatologist in person. So I decided to try the Teladoc dermatologist, and boy was that ever quick and easy. Such an intuitive, easy-to-navigate user experience, great syncing with my pharmacy, primary care doc AND dermatologist. And flawless execution on the video call—no lag, high quality picture. And as good or better of a visit with a doctor than I would’ve had in person. This clearly foretells the future of healthcare. ### Analysis: categories: Healthcare, Healthcare, Healthcare, User Experience, User Experience, User Experience, Healthcare, aspects: General Medicine, Behavioral Health, Dermatology, Ease of Use, Navigation, Video Call Quality, Doctor Visit Comparison, sentiments: Positive, Positive, Positive, Positive, Positive, Positive, Positive )))

### Review: title: A reason they’re #1, content: It’s crazy how well Teladoc does virtual care. Through my employer benefits, I have access to free general medicine, behavioral health AND dermatology. Had a weird rash on my rash that appeared and didn’t go away after more than a week, and it was going to take a couple of weeks to get in to see my preferred dermatologist in person. So I decided to try the Teladoc dermatologist, and boy was that ever quick and easy. Such an intuitive, easy-to-navigate user experience, great syncing with my pharmacy, primary care doc AND dermatologist. And flawless execution on the video call—no lag, high quality picture. And as good or better of a visit with a doctor than I would’ve had in person. This clearly foretells the future of healthcare. ### Analysis: categories: (Healthcare, Healthcare, Healthcare, User Experience, User Experience, User Experience, Healthcare) aspects: (General Medicine, Behavioral Health, Dermatology, Ease of Use, Navigation, Video Call Quality, Doctor Visit Comparison) sentiments: (Positive, Positive, Positive, Positive, Positive, Positive, Positive) )))

What a scam! I cannot believe Florida Blue has anything to do with this

So I received a card and intro letter and decided to give it a try. At my age, 59 years old, and a woman, I know when I have a UTI. So I put a request in for a call and have a doctor call me to tell me that she can’t prescribe anything because I am post menopausal(obviously) and have a UTI. Seems to me that a system with this kind of technology can simply say I do not qualify based on age and reported symptom instead of collecting a fee to have a doctor call me to tell me that is their policy. Really! Then they give me the old line that I clicked on the notice. I think a court would see this as unconscionable. You take someone feeling bad enough to need to talk to a doctor and think they will read the fine print to know the policy regarding not being able to receive care based on information I provided in the request. I wonder how many other patients have been been charged like this. I hope my $42 is worth the fact that I will become an advocate for thousands like me and change federal and state statutes involving these tele DOC services.

Services

Fee

Negative

Services - Fee - Negative

### USER: What a scam! I cannot believe Florida Blue has anything to do with this: So I received a card and intro letter and decided to give it a try. At my age, 59 years old, and a woman, I know when I have a UTI. So I put a request in for a call and have a doctor call me to tell me that she can’t prescribe anything because I am post menopausal(obviously) and have a UTI. Seems to me that a system with this kind of technology can simply say I do not qualify based on age and reported symptom instead of collecting a fee to have a doctor call me to tell me that is their policy. Really! Then they give me the old line that I clicked on the notice. I think a court would see this as unconscionable. You take someone feeling bad enough to need to talk to a doctor and think they will read the fine print to know the policy regarding not being able to receive care based on information I provided in the request. I wonder how many other patients have been been charged like this. I hope my $42 is worth the fact that I will become an advocate for thousands like me and change federal and state statutes involving these tele DOC services. ### ASSISTANT: Services - Fee - Negative )))

### Review: title: What a scam! I cannot believe Florida Blue has anything to do with this, content: So I received a card and intro letter and decided to give it a try. At my age, 59 years old, and a woman, I know when I have a UTI. So I put a request in for a call and have a doctor call me to tell me that she can’t prescribe anything because I am post menopausal(obviously) and have a UTI. Seems to me that a system with this kind of technology can simply say I do not qualify based on age and reported symptom instead of collecting a fee to have a doctor call me to tell me that is their policy. Really! Then they give me the old line that I clicked on the notice. I think a court would see this as unconscionable. You take someone feeling bad enough to need to talk to a doctor and think they will read the fine print to know the policy regarding not being able to receive care based on information I provided in the request. I wonder how many other patients have been been charged like this. I hope my $42 is worth the fact that I will become an advocate for thousands like me and change federal and state statutes involving these tele DOC services. ### Analysis: categories: Services, aspects: Fee, sentiments: Negative )))

### Review: title: What a scam! I cannot believe Florida Blue has anything to do with this, content: So I received a card and intro letter and decided to give it a try. At my age, 59 years old, and a woman, I know when I have a UTI. So I put a request in for a call and have a doctor call me to tell me that she can’t prescribe anything because I am post menopausal(obviously) and have a UTI. Seems to me that a system with this kind of technology can simply say I do not qualify based on age and reported symptom instead of collecting a fee to have a doctor call me to tell me that is their policy. Really! Then they give me the old line that I clicked on the notice. I think a court would see this as unconscionable. You take someone feeling bad enough to need to talk to a doctor and think they will read the fine print to know the policy regarding not being able to receive care based on information I provided in the request. I wonder how many other patients have been been charged like this. I hope my $42 is worth the fact that I will become an advocate for thousands like me and change federal and state statutes involving these tele DOC services. ### Analysis: categories: (Services) aspects: (Fee) sentiments: (Negative) )))

Ease of Access to Medical Care

My primary care is healthcare provided by VA Medical. Without an appointment, I would spend the majority of my day waiting to be seen then waiting at the pharmacy. Scheduling a primary care visit takes at least 2 weeks, oftentimes, can take more than a month to get an appointment with primary care. , , The Teladoc service is great for common issues requiring antibiotics, antihistamines, or topical treatments. We have used Teladoc for us or our children during vacations and found it to be a valued and convenient resource. , , I am thankful that I do not have to wait all day to get a prescription. I would hope that this service platform could be made available to VA medical systems, and other providers of medical care.

Health Services, Health Services, Health Services, Health Services, Health Services, Health Services

Appointment System, Appointment System, Teladoc Service, Teladoc Service, Insurance Coverage, Accessibility

negative, positive, positive, positive, positive, negative

Health Services - Appointment System - negative, Health Services - Appointment System - positive, Health Services - Teladoc Service - positive, Health Services - Teladoc Service - positive, Health Services - Insurance Coverage - positive, Health Services - Accessibility - negative

### USER: Ease of Access to Medical Care: My primary care is healthcare provided by VA Medical. Without an appointment, I would spend the majority of my day waiting to be seen then waiting at the pharmacy. Scheduling a primary care visit takes at least 2 weeks, oftentimes, can take more than a month to get an appointment with primary care. , , The Teladoc service is great for common issues requiring antibiotics, antihistamines, or topical treatments. We have used Teladoc for us or our children during vacations and found it to be a valued and convenient resource. , , I am thankful that I do not have to wait all day to get a prescription. I would hope that this service platform could be made available to VA medical systems, and other providers of medical care. ### ASSISTANT: Health Services - Appointment System - negative, Health Services - Appointment System - positive, Health Services - Teladoc Service - positive, Health Services - Teladoc Service - positive, Health Services - Insurance Coverage - positive, Health Services - Accessibility - negative )))

### Review: title: Ease of Access to Medical Care, content: My primary care is healthcare provided by VA Medical. Without an appointment, I would spend the majority of my day waiting to be seen then waiting at the pharmacy. Scheduling a primary care visit takes at least 2 weeks, oftentimes, can take more than a month to get an appointment with primary care. , , The Teladoc service is great for common issues requiring antibiotics, antihistamines, or topical treatments. We have used Teladoc for us or our children during vacations and found it to be a valued and convenient resource. , , I am thankful that I do not have to wait all day to get a prescription. I would hope that this service platform could be made available to VA medical systems, and other providers of medical care. ### Analysis: categories: Health Services, Health Services, Health Services, Health Services, Health Services, Health Services, aspects: Appointment System, Appointment System, Teladoc Service, Teladoc Service, Insurance Coverage, Accessibility, sentiments: negative, positive, positive, positive, positive, negative )))

### Review: title: Ease of Access to Medical Care, content: My primary care is healthcare provided by VA Medical. Without an appointment, I would spend the majority of my day waiting to be seen then waiting at the pharmacy. Scheduling a primary care visit takes at least 2 weeks, oftentimes, can take more than a month to get an appointment with primary care. , , The Teladoc service is great for common issues requiring antibiotics, antihistamines, or topical treatments. We have used Teladoc for us or our children during vacations and found it to be a valued and convenient resource. , , I am thankful that I do not have to wait all day to get a prescription. I would hope that this service platform could be made available to VA medical systems, and other providers of medical care. ### Analysis: categories: (Health Services, Health Services, Health Services, Health Services, Health Services, Health Services) aspects: (Appointment System, Appointment System, Teladoc Service, Teladoc Service, Insurance Coverage, Accessibility) sentiments: (negative, positive, positive, positive, positive, negative) )))

This service isn’t even worth it as a last resort

So I have tried to use this service in the last 2 months for an on and off cough/sinus infection my 5 year old has. The only reason I have used this app is for the convenience of not having to make an appt with a pediatrician and miss work nor go through the hassle of driving to and waiting at a walk in clinic. These doctors keep saying they can’t treat without laying eyes on my son nor that he sounds like he needs an antibiotic. I get told to take him to his pediatrician! Ok then! I will and forget this app. This service claims to treat sinus infection, bronchitis, ear infection, etc. Yet these so-called doctors don’t treat them as they should. So if you can’t treat these situations because you can’t fully “assess” your patient, why offer a service that involves phone triage? These doctors don‘t ask any questions or do any sort of phone triage to fully assess the symptoms. I feel these doctors definitely need more phone triage experience before being hired to offer their services via telecommunication. I am a nurse and have done phone triage and assessment. These doctors could use a few lessons. I will stick to what is proven to work, a pediatrician.

Treatment, Convenience, Accessibility

Treatment, Convenience, Accessibility

negative, negative, negative

Treatment - Treatment - negative, Convenience - Convenience - negative, Accessibility - Accessibility - negative

### USER: This service isn’t even worth it as a last resort: So I have tried to use this service in the last 2 months for an on and off cough/sinus infection my 5 year old has. The only reason I have used this app is for the convenience of not having to make an appt with a pediatrician and miss work nor go through the hassle of driving to and waiting at a walk in clinic. These doctors keep saying they can’t treat without laying eyes on my son nor that he sounds like he needs an antibiotic. I get told to take him to his pediatrician! Ok then! I will and forget this app. This service claims to treat sinus infection, bronchitis, ear infection, etc. Yet these so-called doctors don’t treat them as they should. So if you can’t treat these situations because you can’t fully “assess” your patient, why offer a service that involves phone triage? These doctors don‘t ask any questions or do any sort of phone triage to fully assess the symptoms. I feel these doctors definitely need more phone triage experience before being hired to offer their services via telecommunication. I am a nurse and have done phone triage and assessment. These doctors could use a few lessons. I will stick to what is proven to work, a pediatrician. ### ASSISTANT: Treatment - Treatment - negative, Convenience - Convenience - negative, Accessibility - Accessibility - negative )))

### Review: title: This service isn’t even worth it as a last resort, content: So I have tried to use this service in the last 2 months for an on and off cough/sinus infection my 5 year old has. The only reason I have used this app is for the convenience of not having to make an appt with a pediatrician and miss work nor go through the hassle of driving to and waiting at a walk in clinic. These doctors keep saying they can’t treat without laying eyes on my son nor that he sounds like he needs an antibiotic. I get told to take him to his pediatrician! Ok then! I will and forget this app. This service claims to treat sinus infection, bronchitis, ear infection, etc. Yet these so-called doctors don’t treat them as they should. So if you can’t treat these situations because you can’t fully “assess” your patient, why offer a service that involves phone triage? These doctors don‘t ask any questions or do any sort of phone triage to fully assess the symptoms. I feel these doctors definitely need more phone triage experience before being hired to offer their services via telecommunication. I am a nurse and have done phone triage and assessment. These doctors could use a few lessons. I will stick to what is proven to work, a pediatrician. ### Analysis: categories: Treatment, Convenience, Accessibility, aspects: Treatment, Convenience, Accessibility, sentiments: negative, negative, negative )))

### Review: title: This service isn’t even worth it as a last resort, content: So I have tried to use this service in the last 2 months for an on and off cough/sinus infection my 5 year old has. The only reason I have used this app is for the convenience of not having to make an appt with a pediatrician and miss work nor go through the hassle of driving to and waiting at a walk in clinic. These doctors keep saying they can’t treat without laying eyes on my son nor that he sounds like he needs an antibiotic. I get told to take him to his pediatrician! Ok then! I will and forget this app. This service claims to treat sinus infection, bronchitis, ear infection, etc. Yet these so-called doctors don’t treat them as they should. So if you can’t treat these situations because you can’t fully “assess” your patient, why offer a service that involves phone triage? These doctors don‘t ask any questions or do any sort of phone triage to fully assess the symptoms. I feel these doctors definitely need more phone triage experience before being hired to offer their services via telecommunication. I am a nurse and have done phone triage and assessment. These doctors could use a few lessons. I will stick to what is proven to work, a pediatrician. ### Analysis: categories: (Treatment, Convenience, Accessibility) aspects: (Treatment, Convenience, Accessibility) sentiments: (negative, negative, negative) )))

Going above and beyond

There were multiple bad connections as I was attempting to contact Teladoc, do not know where and how they occurred but after my 10th attempt to contact Teladoc; the CS representative was very attentive and willing to make sure my account was set up correctly and accesible form my mobile device. She stayed on the line with me to make sure I did not have any issues. She was customer service oriented, very professional and attentive to my needs. There was another Teladoc representative trying to reach back to me after I had expressed to her my frustration wi the multiple drop calls, but could not answer. I appreciate the Teladoc Team, working together to resolve my connectivity and accessibility issues I had with my account. That only shows that Teladoc does care about their customers. Job Well Done. I was able to set up an apt. with a provider and received a call within 10 minutes after scheduling the visit. Thank You 🙏

Customer Service, Customer Service, Customer Service, Customer Service, Connectivity, Connectivity, Accessibility

Attentiveness, Professionalism, Responsiveness, Willingness to help, Reliability, Resolution, Setup

positive, positive, negative, positive, negative, positive, positive

Customer Service - Attentiveness - positive, Customer Service - Professionalism - positive, Customer Service - Responsiveness - negative, Customer Service - Willingness to help - positive, Connectivity - Reliability - negative, Connectivity - Resolution - positive, Accessibility - Setup - positive

### USER: Going above and beyond: There were multiple bad connections as I was attempting to contact Teladoc, do not know where and how they occurred but after my 10th attempt to contact Teladoc; the CS representative was very attentive and willing to make sure my account was set up correctly and accesible form my mobile device. She stayed on the line with me to make sure I did not have any issues. She was customer service oriented, very professional and attentive to my needs. There was another Teladoc representative trying to reach back to me after I had expressed to her my frustration wi the multiple drop calls, but could not answer. I appreciate the Teladoc Team, working together to resolve my connectivity and accessibility issues I had with my account. That only shows that Teladoc does care about their customers. Job Well Done. I was able to set up an apt. with a provider and received a call within 10 minutes after scheduling the visit. Thank You 🙏 ### ASSISTANT: Customer Service - Attentiveness - positive, Customer Service - Professionalism - positive, Customer Service - Responsiveness - negative, Customer Service - Willingness to help - positive, Connectivity - Reliability - negative, Connectivity - Resolution - positive, Accessibility - Setup - positive )))

### Review: title: Going above and beyond, content: There were multiple bad connections as I was attempting to contact Teladoc, do not know where and how they occurred but after my 10th attempt to contact Teladoc; the CS representative was very attentive and willing to make sure my account was set up correctly and accesible form my mobile device. She stayed on the line with me to make sure I did not have any issues. She was customer service oriented, very professional and attentive to my needs. There was another Teladoc representative trying to reach back to me after I had expressed to her my frustration wi the multiple drop calls, but could not answer. I appreciate the Teladoc Team, working together to resolve my connectivity and accessibility issues I had with my account. That only shows that Teladoc does care about their customers. Job Well Done. I was able to set up an apt. with a provider and received a call within 10 minutes after scheduling the visit. Thank You 🙏 ### Analysis: categories: Customer Service, Customer Service, Customer Service, Customer Service, Connectivity, Connectivity, Accessibility, aspects: Attentiveness, Professionalism, Responsiveness, Willingness to help, Reliability, Resolution, Setup, sentiments: positive, positive, negative, positive, negative, positive, positive )))

### Review: title: Going above and beyond, content: There were multiple bad connections as I was attempting to contact Teladoc, do not know where and how they occurred but after my 10th attempt to contact Teladoc; the CS representative was very attentive and willing to make sure my account was set up correctly and accesible form my mobile device. She stayed on the line with me to make sure I did not have any issues. She was customer service oriented, very professional and attentive to my needs. There was another Teladoc representative trying to reach back to me after I had expressed to her my frustration wi the multiple drop calls, but could not answer. I appreciate the Teladoc Team, working together to resolve my connectivity and accessibility issues I had with my account. That only shows that Teladoc does care about their customers. Job Well Done. I was able to set up an apt. with a provider and received a call within 10 minutes after scheduling the visit. Thank You 🙏 ### Analysis: categories: (Customer Service, Customer Service, Customer Service, Customer Service, Connectivity, Connectivity, Accessibility) aspects: (Attentiveness, Professionalism, Responsiveness, Willingness to help, Reliability, Resolution, Setup) sentiments: (positive, positive, negative, positive, negative, positive, positive) )))