Datasets:
Alisairlines
/
Airline_Reviews_Train

Dataset card Viewer Files Community
Airline
stringclasses
4 values
Review No
int64
1
91
Sentence No
int64
1
662
Sentence
stringlengths
3
322
Luggage
int64
0
5
Staff
int64
0
5
In-flight/on-board service
int64
0
5
Airline as a whole
int64
0
5
Service before and after the flight
int64
0
5
Flight in general
int64
0
5
Comfort while waiting
int64
0
5
Meals
int64
0
5
Cabin
int64
0
5
Transportation to the plane
int64
0
5
Aeroflot
47
301
I would like to do this in advance.
0
0
0
0
1
0
0
0
0
0
Aeroflot
48
302
Everything was good, price is okay, the meal during the flight is enough and so I can recommend this Airline
0
0
0
5
5
5
0
5
0
0
Aeroflot
49
303
the best company in air travel.
0
0
0
5
0
0
0
0
0
0
Aeroflot
49
304
We upgraded the service class from economy to business.
0
0
5
0
0
0
0
0
0
0
Aeroflot
49
305
very comfortable flight
0
0
0
0
0
5
0
0
0
0
Aeroflot
50
306
When you can get tickets by sales price - buy it immediately, coz the service and comfort are without any compliance!
0
0
1
0
1
0
1
0
0
0
China Southern ALs
51
307
Awful airline.
0
0
0
1
0
0
0
0
0
0
China Southern ALs
51
308
I paid for extra luggage, but still am waiting, after multiple phone calls and emails to their office, for the receipt they owe me.
1
0
0
0
1
0
0
0
0
0
China Southern ALs
51
309
In addition, I didn't have a carry-on, but at the airport they still charged me for the extra few kilos in my second suitcase.
1
0
0
0
0
0
0
0
0
0
China Southern ALs
51
310
And this on a plane made to hold 300+ passengers, but with less than 30 onboard.
0
0
1
0
0
0
0
0
0
0
China Southern ALs
51
311
It's quite stressful flying these days, what with all the new restrictions, the health related requirements, thstue visa, etc, so the last thing you need when you get to the airport is to have an airline be so pedantic as to change you for a few kilos of luggage ON AN EMPTY PLANE.
1
0
1
0
0
0
0
0
0
0
China Southern ALs
51
312
On the plane they had all the passengers sitting in the same section, which makes a mockery of their COVID restrictions, and this also gave them the excuse to give us a 'sandwich' (an old roll with a meagre slice of chickenc it it) as lunch.
0
0
1
0
0
0
0
1
0
0
China Southern ALs
51
313
First and last time I'll ever fly with this airline.
0
0
0
1
0
0
0
0
0
0
China Southern ALs
51
314
AVOID!
0
0
0
1
0
0
0
0
0
0
China Southern ALs
52
315
The worst airline service I have ever experienced.
0
0
1
1
1
0
0
0
0
0
China Southern ALs
52
316
Muslim flyers should definitely avoid flying with this airline because most food consists of pork meat.
0
0
0
0
0
0
0
1
0
0
China Southern ALs
52
317
They layover at Guangzhou airport for few hours with no food or drink provided by the Airline authority.
0
0
0
0
1
0
1
0
0
0
China Southern ALs
52
318
I wouldn't recommend this airline to anyone because their service can't get any worse then this.
0
0
1
1
1
0
0
0
0
0
China Southern ALs
53
319
Everything of that flight was smooth and ordinary.
0
0
0
0
0
5
0
0
0
0
China Southern ALs
53
320
I was quite shocked that one of the crews said she was very tired and laid down on the drink cart in front of the customers.
0
1
0
0
0
0
0
0
0
0
China Southern ALs
53
321
Maybe she ended her duty very late a night before and had to take up duties for this early flight.
0
3
0
0
0
0
0
0
0
0
China Southern ALs
54
322
I had a economy class window seat on the two segment flight from Lhasa (LXA) to Guangzhou (CAN), with a change of planes and one-hour layover at Chongqing (CKG).
0
0
0
0
0
0
0
0
0
0
China Southern ALs
54
323
Both flight segments were comfortable and with excellent, friendly cabin service.
0
0
0
0
5
5
0
0
0
0
China Southern ALs
55
324
Smooth flight from Chongqing (CKG) to Dali City (DLU).
0
0
0
0
0
5
0
0
0
0
China Southern ALs
55
325
All passengers wore masks, and some even googles and plastic gloves.
0
0
5
0
0
0
0
0
0
0
China Southern ALs
56
326
We booked flights from London to Brisbane and back via Auckland through Skyclub.com.
0
0
0
0
0
0
0
0
0
0
China Southern ALs
56
327
The return flight was cancelled on 17th February and we had to find replacement flights home.
0
0
0
0
1
0
0
0
0
0
China Southern ALs
56
328
Now, 7 months later and numerous requests to Skyclub.com, we have still have no idea of the refund amount nor when it will be paid.
0
0
0
0
1
0
0
0
0
0
China Southern ALs
56
329
And without that information, our travel insurance will not pay out for the replacement flights.
0
0
0
0
1
0
0
0
0
0
China Southern ALs
56
330
SkyClub.com is responsible for paying this refund.
0
0
0
0
0
0
0
0
0
0
China Southern ALs
56
331
We give them 0/10 for customer service.
0
0
0
0
1
0
0
0
0
0
China Southern ALs
56
332
Avoid the company at all costs
0
0
0
1
0
0
0
0
0
0
China Southern ALs
57
333
With the struggles of traveling during COVID, I unfortunately was unable to go home for my father's memorial.
0
0
0
0
3
0
0
0
0
0
China Southern ALs
57
334
I want to thank China Southern for not hassling me for the flight and just issuing me a refund quickly.
0
0
0
5
5
0
0
0
0
0
China Southern ALs
57
335
This eased a lot of stress in my life and has helped me with unexpected payments.
0
0
0
0
5
0
0
0
0
0
China Southern ALs
57
336
While other companies are only offered flight credit, this refund really helped.
0
0
0
0
5
0
0
0
0
0
China Southern ALs
57
337
Thank you!
0
0
0
5
0
0
0
0
0
0
China Southern ALs
58
338
Despite numerous requests they have not refunded for a cancelled flight.
0
0
0
0
1
0
0
0
0
0
China Southern ALs
58
339
They also moved the timing of the flight 5 times, then finally cancelled!
0
0
0
0
1
0
0
0
0
0
China Southern ALs
58
340
But no automatic refund.
0
0
0
0
1
0
0
0
0
0
China Southern ALs
58
341
Poor customer service.
0
0
0
0
1
0
0
0
0
0
China Southern ALs
58
342
Book with caution!
0
0
0
2
0
0
0
0
0
0
China Southern ALs
59
343
There were boarding problems.
0
0
0
0
1
0
0
0
0
0
China Southern ALs
59
344
The boarding process started and then was put on hold for 20 minutes, due to technical issues resulting from a computer crash.
0
0
1
0
1
0
0
0
0
0
China Southern ALs
59
345
Thus, I rate the flight as average, as this type of problem happens with most airlines.
0
0
0
3
0
0
0
0
0
0
China Southern ALs
60
346
I had a problem with the refund process and called the local office 2123328888 for assistance.
0
0
0
0
3
0
0
0
0
0
China Southern ALs
60
347
The CS was so rude he kept on cutting me off without letting me finish my sentence.
0
1
0
0
1
0
0
0
0
0
China Southern ALs
60
348
Great customer service!
0
0
0
0
1
0
0
0
0
0
China Southern ALs
61
349
The cabin crew members were fantastic on this 2-hour 15-minute non-stop flight from Wuxi (WUX) to Guangzhou (CAN).
0
5
5
0
0
0
0
0
0
0
China Southern ALs
61
350
I could see that they were very friendly and helped many people store their luggage.
5
5
5
0
0
0
0
0
0
0
China Southern ALs
62
351
The flight was delayed multiple times and we ended up spending about three hours waiting in the boarding area.
0
0
0
0
1
0
0
0
0
0
China Southern ALs
62
352
Had the delay been announced earlier, I would have been happy find other gainful things to do with my time.
0
0
0
0
1
0
0
0
0
0
China Southern ALs
62
353
One the good side, they did offer some food during the waiting time.
0
0
0
0
5
0
5
5
0
0
China Southern ALs
62
354
Among the food and drink items was an interesting canned beans instant meal: delicious.
0
0
0
0
0
0
0
5
0
0
China Southern ALs
63
355
Maybe the best airline that’s flies from Shenzhen to Beijing in China.
0
0
0
5
0
0
0
0
0
0
China Southern ALs
63
356
Rode on the A380 on the first row and seats are great.
0
0
0
0
0
0
0
0
5
0
China Southern ALs
64
357
This airline does not care at all about customers.
0
0
1
1
1
0
0
0
0
0
China Southern ALs
64
358
They are famous for delays and poor customer service.
0
0
1
0
1
0
0
0
0
0
China Southern ALs
64
359
They even do not have any automated email system to inform their customer about any delays or cancellation.
0
0
0
0
1
0
0
0
0
0
China Southern ALs
64
360
You will wait for hours to speak to their customer service and they are hard to communicate with.
0
1
0
0
1
0
0
0
0
0
China Southern ALs
64
361
You will end up paying more with this Airline in the end.
0
0
0
1
0
0
0
0
0
0
China Southern ALs
64
362
Check other reviews as well.
0
0
0
0
0
0
0
0
0
0
China Southern ALs
64
363
Pay more and make your travel easier.
0
0
0
1
0
0
0
0
0
0
China Southern ALs
64
364
https://www.tripadvisor.co.uk/ShowUserReviews-g1-d8729051-r556068555-China_Southern_Airlines-World.html
0
0
0
0
0
0
0
0
0
0
China Southern ALs
64
365
My return flight to London Heathrow was on 1st of Feb 2020.
0
0
0
0
0
0
0
0
0
0
China Southern ALs
64
366
I had to change it to 11th of Feb to stay for longer with my family in China due to Covid-19 and Paid extra for it.
0
0
0
0
2
0
0
0
0
0
China Southern ALs
64
367
11th of Feb direct flight to London was then cancelled without informing me , I only knew it when I reached Zhengzhou airport.
0
0
0
0
1
0
0
0
0
0
China Southern ALs
64
368
I kept on calling for days and when I reached CSA I was told my direct flight has been changed to via Guangzhou, and I have to pay for the hotel stay at night.
0
0
0
0
1
0
0
0
0
0
China Southern ALs
64
369
A week before my flight via Guangzhou I phoned to check whether the flights are cancelled.
0
0
0
0
0
0
0
0
0
0
China Southern ALs
64
370
I was told the flights were cancelled, and I should wait until June or take refund.
0
0
0
0
1
0
0
0
0
0
China Southern ALs
64
371
My visa was expiring so I asked for refund.
0
0
0
0
0
0
0
0
0
0
China Southern ALs
64
372
I was told I will be refunded within 10 working days.
0
0
0
0
4
0
0
0
0
0
China Southern ALs
64
373
Waited for over a month (kept 100000s of customer money in bank account to cover their losses) and then I got a call saying we will not be paying you the amount we promised earlier and we will be pay you less.
0
0
0
0
1
0
0
0
0
0
China Southern ALs
64
374
I had to pay more to travel with another airline.
0
0
0
1
0
0
0
0
0
0
China Southern ALs
65
375
Was a short flight so wasn’t expecting much.
0
0
0
0
0
4
0
0
0
0
China Southern ALs
65
376
Flight was delayed 55 minutes.
0
0
0
0
1
0
0
0
0
0
China Southern ALs
65
377
Service was okay.
0
0
5
0
5
0
0
0
0
0
China Southern ALs
65
378
Not amazing though.
0
0
4
0
4
0
0
0
0
0
China Southern ALs
66
379
I Booked though BYOjet, I tried to contact them about my cancelled flight to see if I would receive a refund.
0
0
0
0
0
0
0
0
0
0
China Southern ALs
66
380
While on hold for many hours (listening on repeat “because I’m happy” by pharrell Williams, I hate that song & I am definitely not happy!!) the line disconnects...
0
0
0
0
1
0
0
0
0
0
China Southern ALs
66
381
plus not respond to multiple emails.
0
0
0
0
1
0
0
0
0
0
China Southern ALs
66
382
Absolutely appalling this company should not be in business.
0
0
0
1
0
0
0
0
0
0
China Southern ALs
67
383
The worst airlines ever !!!
0
0
0
1
0
0
0
0
0
0
China Southern ALs
67
384
Would rate 0 out of 5 if there was an option.
0
0
0
1
0
0
0
0
0
0
China Southern ALs
67
385
I booked my ticket through an agent.
0
0
0
0
0
0
0
0
0
0
China Southern ALs
67
386
I am still trying to figure out who of them tries to fool me.
0
0
0
1
1
0
0
0
0
0
China Southern ALs
67
387
I hope a reasonable solution will be given to this issue otherwise I am going to take decisive steps !!!
0
0
0
1
0
0
0
0
0
0
China Southern ALs
68
388
Returning from abroad during the "Coronavirus holiday season" I encountered some difficulties with the various forms written in Chinese that had to be completed and the Wechat personal monitoring application now necessary to go anywhere in China.
0
0
0
0
2
0
0
0
0
0
China Southern ALs
68
389
Time was pressing and many other travellers also encountered problems but still the overworked China Southern Airlines check in staff went out of their way, taking the extra time to help a foreigner overcome these difficulties.
0
5
0
0
5
0
0
0
0
0
China Southern ALs
68
390
Even the hard pressed flight attendants interspersed helping myself and other passengers in this regard while at the same time busy with their normal duties immediately prior to take off.
0
5
5
0
0
0
0
0
0
0
China Southern ALs
68
391
I've travelled many times with China Southern and have always found their staff to be helpful in the extreme.
0
5
5
0
5
0
0
0
0
0
China Southern ALs
68
392
My sincere thanks to them.
0
5
0
0
0
0
0
0
0
0
China Southern ALs
69
393
Professional airline, good service, good food & drink & entertainment.
0
0
5
5
0
0
0
5
5
0
China Southern ALs
69
394
On time too.
0
0
5
0
5
0
0
0
0
0
China Southern ALs
69
395
China Southern Airline impressed me every time.
0
0
0
5
0
0
0
0
0
0
China Southern ALs
69
396
Will fly with them anytime.
0
0
0
5
0
0
0
0
0
0
China Southern ALs
70
397
Excellent food service wine and comfort in business class with China Southern .
0
0
5
0
5
0
0
5
0
0
China Southern ALs
70
398
Would definitely recommend to all those Europeans who will only fly via ‘ standard’destinations like Singapore, BKK or Middle East.
0
0
0
5
0
0
0
0
0
0
China Southern ALs
71
399
We had call from Airline that aircraft was changed from Airbus A380 to Boeing 789.
0
0
0
0
3
0
0
0
0
0
China Southern ALs
71
400
We were upset since we had upgraded our seats and paid more
0
0
1
0
1
0
0
0
0
0