Datasets:
Alisairlines
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Airline_Reviews

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Airline
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8
365
Review No
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29
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Sentence No
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736
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Sentence
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251
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Luggage
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5
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Staff
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5
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In-flight/on-board service
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5
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Airline as a whole
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5
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Service before and after the flight
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5
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Flight in general
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5
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Comfort while waiting
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5 values
Meals
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7 values
Cabin
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Transportation to the plane;;
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3 values
Qatar Airways
14
101
Absolutely no communication whatsoever.
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Qatar Airways
14
102
I still dont know what the status is
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Qatar Airways
15
103
Our surprised enjoyment of our flights to Male from London was so much that I feel I have to write a review.
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5
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Qatar Airways,15,104,"From check in until landing the service that we received was excellent, friendly and professional making our journey positively delightful!",0,0,5,0,5,5,0,0,0,0;;
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Qatar Airways,15,105,"I would especially like to mention Pranjal who was my air steward and Ionut the charming barman on this flight, but it is fair to say that all the staff were wonderful and should be commended for their amazing service.",0,5,5,0,5,0,0,0,0,0;;
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Qatar Airways
15
106
I look forward to flying with Qatar again.
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5
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Qatar Airways
16
107
We had booked flights to Dubai with Qatar airways for 7 of us July 2021.
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Qatar Airways,16,108,"Unfortunately, due to dubai still on red list at that time we decided to cancel.",0,0,0,2,0,0,0,0,0,0;;
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Qatar Airways
16
109
Qatar was very flexible to either change date or refund.
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Qatar Airways
16
110
We chose to get full refund which was issued quite quickly
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Qatar Airways
17
111
Qatar Airways' main problem is lack of communication.
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Qatar Airways
17
112
They say nothing to you about the different things you will be held responsible for knowing about after you land such as Ehthras.
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Qatar Airways,17,113,"The airline provides these stopovers so that you can spend money in and get to know Doha city, but they don't make sure you are going to be okay getting into and back out of the airport.",0,0,0,0,1,0,2,0,0,2;;
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Qatar Airways
17
114
They are not helpful.
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Qatar Airways,17,115,"They don't seem to care after saying things like ""you will not be able to take your flight back to the US because you took your covid test too early."".",0,0,0,0,1,0,0,0,0,0;;
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Qatar Airways
17
116
They interpreted the US policy in a way that would go against me and others instead of asking the US or simply interpreting it a different way.
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Qatar Airways,17,117,"They were wrong and I ended up on the flight, but imagine the anxiety that they caused.",0,0,0,0,1,0,0,0,0,0;;
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Qatar Airways
17
118
They seem to be very focused on hierarchy and the class of service a person is in rather than helping all customers equally.
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Qatar Airways
17
119
They should allow for check in much earlier than three or four hours before a flight!
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Qatar Airways
17
120
There are way too many checkpoints a person has to pass through in order to get on a plane to the US.
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Qatar Airways
17
121
I HAVE FLOWN ON ALL OF THE AIRLINES IN THE US AND SEVERAL INTERNATIONAL AIRLINES AND MY WORST EXPERIENCE WAS RECENTLY WITH QATAR.
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Qatar Airways
17
122
They just don't seem to care
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Qatar Airways
18
123
😡😡😡😡😡 Very bad expérience with Qatar Airways!!!
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Qatar Airways,18,124,"Flight delayed by their fault, connection missed, 18h at Doha Airport with 8€, no bed no help, no assistance, and one luggage is missing !!!",1,1,0,0,1,0,1,0,0,0;;
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Qatar Airways
18
125
AND NO ANSWER BY E-MAIL !!!
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Qatar Airways
18
126
In total 36 hours without Any bed !!
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Qatar Airways,18,127,"They changed our ticket before we landed, They sent an message with a link for assistance but thé page Was not found, No room, no bed, no new facial masks, no fresh air for 18hours!!",0,0,0,0,1,0,1,0,0,0;;
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Qatar Airways
18
128
They lost one luggage at doha airport !! 😡😡😡😡😡
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Qatar Airways
19
129
I had booked a flight from Frankfurt to Capetown for 13th Dec 2021.
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Qatar Airways
19
130
On 9th Dec. Qatar changed the times of the return flight and asked me to confirm them.
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Qatar Airways
19
131
On 12th Dec. online-check-in didn’t work - „Please try again later...“
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Qatar Airways
19
132
In the late afternoon of 12th December I got the info that the flight was cancelled!!
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Qatar Airways
19
133
I wasn‘t offered any alternatives ...
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Qatar Airways
19
134
Qatar?
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Qatar Airways
19
135
NEVER AGAIN!
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Qatar Airways
20
136
Check in good and efficient
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5
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Qatar Airways
20
137
Very poor service levels on board.
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Qatar Airways
20
138
Older planes have narrow seats snd are very uncomfortable.
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Qatar Airways
20
139
The newer planes are a bit more comfortable.
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Qatar Airways
20
140
So check which plane you are in.
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Qatar Airways
20
141
Meals ok.
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4
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Qatar Airways
20
142
Cabin crew not helpful or welcoming.
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Qatar Airways
20
143
Poor film selection.
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Qatar Airways
20
144
Failed to provide pre ordered meal on one sector.
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Qatar Airways
20
145
Really not a good experience on board at all and I will avoid flying this airline if I can avoid it.
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Qatar Airways
21
146
I was travelling with 2 kids to Manchester via Doha.
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Qatar Airways
21
147
I was told at the Kathmandu airport that my second leg of flights been cancelled.
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Qatar Airways
21
148
No prior notice or anything.
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Qatar Airways
21
149
Asked to wait 3 hours at the airport to reschedule my flight.
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Qatar Airways
21
150
Qatar rescheduled my flight via Doha and London.
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Qatar Airways
21
151
There were 6 hrs waiting at Doha and London.
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Qatar Airways
21
152
I was told there was no flight to Manchester but my source at Manchester told me that there was a flight at 7:25 from Doha to Manchester and Qatar put up the price.
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Qatar Airways
21
153
When we arrived at Doha we requested at transit desk to put us on the 7:25 plane.
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Qatar Airways
21
154
Initially they said it was fully booked.
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Qatar Airways
21
155
We had to push it hard to get seats from Doha to Manchester at 7:25 flight.
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Qatar Airways
21
156
They keep telling of different story of cancellation.
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Qatar Airways
21
157
Their own staff s explanation is not consistenc
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Qatar Airways
21
158
We paid more for less transit waiting time flight which Qatar airways cancelled it and they were not trying to give customer service staff are rude and unfriendly.
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Qatar Airways
21
159
We had to stay at Doha for 8.5hrs
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Qatar Airways
21
160
No compensation and nothing.
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Qatar Airways
21
161
I would not fly with Qatar in future.
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Qatar Airways
22
162
Excellent business class.
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5
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Qatar Airways
22
163
Extremely clean aircraft.
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5
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Qatar Airways
22
164
Attentive and caring staff.
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5
5
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Qatar Airways
22
165
Hassle-free trip.
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5
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Qatar Airways
22
166
Enjoyed each moment
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5
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Qatar Airways
23
167
I have just logged on to write this review and was shocked to see all the negative reviews.
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Qatar Airways
23
168
I guess as one person said true character comes out in difficulty.
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Qatar Airways
23
169
I will write this review in my own experience.
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Qatar Airways,23,170,"We flew return from Paris CDG to Colombo, Sri Lanka via Doha.",0,0,0,0,0,0,0,0,0,0;;
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Qatar Airways
23
171
Booking the flight was easy on the internet but experience was less good when I tried to get a name correction for my son (just they called him “miss” rather than “mr”.
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Qatar Airways
23
172
After uploading his passport and calling twice still no correction although I was reassured that it was not a problem.
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Qatar Airways
23
173
It could have been so easy to correct…
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Qatar Airways
23
174
Anyway it was finally sorted at airport check in.
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Qatar Airways
23
175
When we arrived at the airport we went to the terminal (2E) showing on the app and our tickets.
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Qatar Airways
23
176
No flight on the board.
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Qatar Airways
23
177
Fortunately found an Air France representative who checked that the flight had changed terminal.
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Qatar Airways
23
178
Could the app have been updated….?
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Qatar Airways
23
179
Luckily we had plenty of time otherwise that would have been a stressful start.
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Qatar Airways
23
180
We were flying business.
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Qatar Airways
23
181
Check in was pretty quick and our visas/pcr et were checked efficiently.
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Qatar Airways
23
182
Then we’re told there was no business lounge.
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Qatar Airways
23
183
Because they have moved terminal they share a lounge with a US airline.
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Qatar Airways
23
184
And that US airline shuts its lounge in the evening.
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Qatar Airways
23
185
A first world problem maybe but we had paid business class to get a certain service.
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Qatar Airways
23
186
We had been counting on eating in the lounge so we could maximise sleep on the flight and having run out of the office at full speed i needed to get some work done.
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Qatar Airways
23
187
In the end we got a 45 euro voucher for the three of us to use in a restaurant.
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Qatar Airways,23,188,"One problem in that terminal, no restaurants were open so we had 45 euros to spend in macdonalds ..",0,0,0,0,0,0,0,3,0,0;;
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Qatar Airways
23
189
Once on the flight things got better.
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Qatar Airways
23
190
Very comfortable plane.
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Qatar Airways
23
191
Very attentive staff.
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Qatar Airways
23
192
We really could not fault that.
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Qatar Airways
23
193
Our connecting flights to Colombo were also great.
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Qatar Airways
23
194
Not such a high class of plane but still good.
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Qatar Airways
23
195
And on the way back we got to try out QSuites which was fabulous for a family.
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Qatar Airways
23
196
Western film options were relatively limited compared to other flights but we didn’t really care as we were wanting to sleep.
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Qatar Airways
23
197
I rewatched the Gavin and Stacey Christmas special and was done.
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Qatar Airways
23
198
Doha airport was also good.
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Qatar Airways
23
199
Very busy - quite fascinating to see this huge hub effectively in the middle of nowhere.
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Qatar Airways
23
200
Heaving at 1 am.
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