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0 | americanair cheerupdates so youre saying the call center is understaffed |
1 | americanair ive been trying to change frm aa 2401 to lax at 650am monday morning then aa 2586 from lax to fat to flight aa 1359helpaa |
1 | americanair are flights from columbus ohio to dallas texas cancelled flighted |
0 | americanair naomicooper are you out of your mind aa what is the point of this twitter acct form letters in 140 characters or less |
0 | americanair many have missed connections already bc of delayed flight which will finally board soon |
1 | americanair on flt 1627 from dfw to fat on 223 and it was 86d can you rebook me on the 1359 flight tonight cant get through on phone |
0 | americanair i wasnt important this morning when you would not seat my wife and i together or allow me to choose seats at flight booking problems |
0 | americanair i dont believe it it has been impossible for your agents to get an update from the delivery company since yesterday at 11 am |
0 | americanair yet there are plenty of available aa agents at gates nearby who say they are unable to help customers from our flight |
0 | americanair bdindallas the personal touch youre known for aa other cool perks blaming understaffing on weather and 3 hr hold times |
0 | americanair been waiting in line for over an hour in san antonio barely moved amp only two agents 30 in front of me amp at least 40 behind |
2 | americanair my return flight is scheduled on wednesday aa138 i believe thanks for the help |
0 | americanair you neglected to mention the 200 fee per ticket i had a medical reason and still have had to jump thru hoops |
0 | americanair i am on attempt 6 and hour 10 of calling and being put on hold not feeling confident that i will ever get through |
0 | americanair bought a ticket on southwestair after two days your team couldnt share the data needed to get me to my next meeting |
0 | americanair thanks for the response i know its not your fault but im in ord in t5 and hungry if you want to stop by |
0 | americanair cut it put me on a flt tomorrow |
0 | americanair nah u boofin u dont talk like any humans i know respond like u actually have a brain and again i dont want customer relations |
0 | americanair i have no transportation to and going to some other city and getting to ny sometime on wed im sorry thats not gonna cut |
0 | americanair because of you i am doing the one thing i tried to avoid thank you for sending me to baggage claim |
0 | americanair my flt is at 7a tom i have now recd notification that im going out from some other airport |
1 | americanair how does one book a ticket online and put it on hold does that require that i pay for the ticket |
0 | americanair can you help me with a reservation cant get through on the phone |
0 | americanair ask the 10 people you left behind at miami airport because you guys could not wait 5 minutes and httptcoxpm98igqjn |
0 | americanair can you do anything to get aa953 moving been almost 24 hrs and hundreds at jfk upset tired and want to get to ba |
0 | americanair more of the insane treatment by your customers |
0 | americanair help i need to speak to a live agent before i lose my online reservation being held |
0 | americanair emmaclifford no at jfk you sort of have to guess things out its a small airport so whatever |
0 | americanair is this how you let your employees treat your loyal customers attackingbabymomma crazinessintherockies |
2 | americanair mad love httptco4ojrsdwpkk nyc |
2 | americanair thanks for forcing me to check in my carry on luggage that is exactly why i spent extra money on travel size toiletries |
0 | americanair ejacqui if you updated the screens then people would know the late flightst info good or bad and that wouldnt work because |
0 | americanair missing a full days of work thanks guys |
0 | americanair trying to find out if flight 340 dfw to hou is on tonight exec platinum desk not calling back and online info not clear |
0 | americanair i cant even get on the phone with your reservations team the system automatically disconnects us |
0 | americanair flight cancelled flighted and rebooked but agent made a mistake and booked wrong date been trying to get through via phone for hours |
0 | americanair russelneiss no american this is simple how about you call her back with the info for her new flight basic customer service |
0 | americanair i have looked and i was told it was in guatemala last night no record of anywhere today i need my clothing for work tomorrow |
0 | americanair cool a canned response nah i think ill keep tweeting at everyone who mentions aa on twitter you could dm me though |
0 | americanair please fix your mobile and desktop site to allow canadians to select a passenger when checking in thanks |
0 | americanair tried ringing but told me to try again late flightr im supposed to be leaving in an hour |
2 | americanair you guys did an amazing job today know it's hard thanks to kate appleton for all her hard work reflight booking problems my friends and me |
0 | americanair cover a rental car or refund our ticket ill gladly drive 10 hrs home than be stuck here till tues |
0 | americanair should reconsider usairways acquisition flight 1843 aa gold flyers insulted by attendant for hanging jacket |
0 | americanair you neglected to mention the 200 fee per ticket i had a medical reason and still have had to jump thru hoops |
1 | americanair yes and i would like a refund |
1 | americanair how realistic is it to make an 80 minute domestic to international transfer at jfk for a non us citizen |
2 | eliza amp i cheated on u americanair with airtahitinui amp it was a lovely flight but well be back lots |
2 | americanair i hope you like the photo httptcop7fsluxegw |
0 | americanair sweetmel if weather is bad wouldnt your folks try extra hard to communicateor load bags onto flight 1320oranything |
0 | americanair and how is this not a mechanical issue all evidence points to the idea that it's the ils at cll at fault not the weather |
0 | americanair caexhibitions sorry in like a general way or sorry that incompetenceunderstaffing is compounding weather issues |
1 | americanair please help us get home tomorrow |
0 | americanair tennetexan too bad theres only like 3 people on that team then because this is next level unreal |
0 | americanair marxsterbcow how is this a real life response to a customer service issue seriously keep trying to call us eh might work |
0 | americanair fix the engine of flight aa3031so i dont spend all night in your airport so i can fly home tomorrow |
2 | americanair thank youyou do the same |
0 | americanair actingoutmgmnt just make sure they remember to load the bags onto the plane they cancelled flight the flight when they forget |
0 | americanair brewcrewfan8 is this real life aa like 2015 real life you should be emailingcallingdming people youve inconvenienced |
0 | americanair hey there me again from yesterday im still on hold |
0 | americanair weather is unavoidable understaffing is controllable |
0 | americanair not only was 5418 late flight but weve been boarded and waiting for over 30min wtf |
0 | americanair yvonneokaka when do i get my personal response and apology for your crews having forgotten to load baggage onto my flight |
0 | americanair all flts to jfk cancelled flightled thx to ur agent at sfo im rebooked on ua didnt get name she was awesome twitterhug shesaidrun |
0 | americanair i know after an hour i got a live person it messes up our arrival and car plans at two airports and is costing us more |
1 | americanair i cant get ahold of aadvantage reservations i need to ticket a reservation that cancelled flights soon can you help |
0 | americanair i was also told by agents my issues arent their prob k fine i get it but have some compassion 4 others dealing wthis |
0 | americanair whats the status at dfw ticket agent at gate a9 was very rude and unhelpful |
0 | americanair i was spoken 2 like im an idiot and that is not ok i dont need to deal w that esp after the travel experience ive had |
1 | americanair i am trying to switch my flight to aa 1359 i am currently on aa 2401 at 650am monday morn then aa 2586 help me |
0 | americanair i really hope it departs they said is because the catering service wasnt available but we can see it next to plane doing nthin |
0 | americanair i understand weather is not your fault but ur cs reps are atrocious i am not happy nor will i evr fly w u again |
0 | americanair when i left orlando i was 2nd in line for standby i land and im 4th priority members get first available seats awesome |
0 | americanair you didnt respond to my dm you tweeted the same canned tweet youre telling everyone else |
0 | americanair i dmed you my aa amp phone s amp you cant have someone call me what was the point of your response you didnt resolve anything |
0 | americanair dont you guys have an email address just put me on the next available flight from ohare |
0 | americanair but eagle is always late flight |
0 | americanair i have never on all my trips on any airline ever natl or intl ever experienced anything like this |
0 | americanair your call center wont let me wait on hold which i would happily do am i seriously supposed to just keep calling not great |
0 | americanair half hour late flight leaving dfwno attempt at an explanation |
0 | americanair im on flight 1027 tomorrow that got cancelled flightled need to find an alternative to get to dallas please help |
0 | americanair 30 minutes flight from okc and then make us wait 30 minutes cause the gate isnt empty epicfail poorplanning |
0 | americanair seems like queue times are very high in q waiting for an agent 4 almost an hourflight got cancelled flightled httptcosdm2wvr3zr |
0 | americanair nah just horrible dining options outside of club luckily manuel in the admirals can make a bloody mary |
1 | americanair any earlier flights sapgtmia amp mia gt new york lga on 0303 im currently booked on flights 1504 and 1102 |
0 | americanair no hold times just disconnections there is no excuse for that |
0 | americanair nice 2 know i paid 4 a seat then you sold my seat now i bought a 3rd seat its a good scam but a scam all the same |
0 | americanair i'll play it by ear i know that you are doing your best buy some chewey oatmeal cookies for your customer care folks |
1 | americanair if business class if full but 1st class empty do you guys upgrade exp members to 1st |
0 | americanair ive been trying for 4 hours to get hold of someone |
2 | americanair thank you for quick responses aa usually has fantastic customer service thats why i was so shocked when it wasnt there |
0 | americanair what are my chances of making a connection to el paso aa504 with dfw from sat aa200 delayed 30 minutes |
0 | americanair beyond frustrated with no call back from auto hold or whatever you call it entered my number at 1130 cst still no call 226 |
0 | americanair ahhhh your silence is golden now this tops it all anyone get fired |
0 | americanair hey aa can you help with an itinerary for a plat custy stuck in pvr and phones arent working |
0 | americanair shannonbloom wheres my dm wheres my voucher whos paying my 70 cab and my 50 car back to jfk tomorrow |
0 | americanair weve been on hold for hours |
0 | americanair stone9956 do you dislike delays when theyre caused by your crew forgetting to load bags amp lazy pilot wanting duty day to end |
1 | americanair can you guys help me please |
0 | americanair travisamex its not the weather its also gross incompetence understaffing crew forgetting to load bags dont duck truth |