text
stringlengths
12
175
sentiment
float64
0
2
united yeah i tried that about 10 times for two different tickets and it told me to try again late flightr
0
usairways hi there i am flying myrcltord tomorrow is weather looking ok or problematic
1
jetblue ticket issued whilst delivering your customers
0
united lost my wallet on flight 1007 yesterday from houston to bogota filled out your online form no response yet
0
usairways thank you for reaching out to me hopefully my request will be fixed and i can remain a loyal customer
0
americanair no no no you dm me i pay you money and you want to me to reach out to you for help how about the other way around
0
southwestair just sent another 4 drink couponsi think i have over 30 coupons now free drinks anyone
2
usairways southern hospitality luggage delivery service from sav is awful great delivering empty promises but not luggage 8hrsampwaiting
0
united that would be great 1k us651621
2
southwestair done sorry i thought i was already
1
southwestair been on hold for 2 12 hrs cant get 2 airport 4 flight icy country backroads help pls southwestair bna
0
united checking to see why flight 3466 atlord got cancelled flighted
0
americanair my flight 386 from jacksonville fl to dallas is showing cancelled flightled what is going on am i rebooked on another flight
0
united flight was scheduled for 1156 its 105 and we havent moved i have never been on a flight where everyone moved without a sense
0
americanair i tried to book a rwrd and was told i couldnt bought tix on usair now aano choice didnt bother to aadv with this svc
0
ninadavuluri we think its a treat to have you onboard enjoy your flight
2
united flight 1114 unfortunately this isnt an isolate flightd incident i havent waited less than 20min in years
0
usairways why does it cost 900 to change a 100 ticket when it only cost 150 to purchase a new ticket
0
americanair and airsouthwest had a flight from chicago to buffalo about an hour before our flight do they not care about safety
0
united what is that going to do for you nothing just like you always do
0
americanair this is the biggest joke ive ever seen and will be telling everyone never to use you guys cause you are a joke
0
usairways yes with delta
1
jetblue token 7500 goodwill voucher for passengers stuck on flight 136 from phoenix today 3 hour mark how about a 27000 per passenger
0
united the os isnt controlled by me but rather verizonwireless app is new
1
americanair are you expecting delayscancelled flightlations at dallas on 2526th due to the snow nothing like monday i hope
1
usairways yes ground crew finally showed up so plane could depart very late flight
0
usairways first the pilot was late flight now its maintenance this is exactly what happened two weeks ago unacceptable
0
thx stand by "united rajuchinthala i know its frustrating and i do appreciate your patience while we try to get you on your way jh"
1
southwestair same here would appreciate a follow so i can dm my info to figure out what i am supposed to do
0
americanair and it gets betterother passengers rebooked direct on other airlines whereisthelove whybeaaff
0
united aw thanks for the kind words totally makes these extra 6 hours sitting in an airport soooo much better
2
usairways being put back on hold for what has now been an hour is completely unacceptable
0
united can i get some help changing a ticket 40 minutes on hold and counting
0
united poor old united never seem to get the response right
0
americanair not okay since you couldnt put me on an earlier flight i had to buy my own ticket on another airline
0
jetblue walked from the gate to the just ask desk by gate 1 httptcop6ucbvlv5e
0
sigh "jetblue our fleets on fleek httptcow5nl0ay9bl"
1
jetblue am i the only one who had to look that up i must be getting old damn
0
virginamerica you got cheese plate flights too
1
jetblue well being on time is not going to happen now safety does come 1at looks like ill have 2 look 4 another flight now 1sttimeflyer
0
usairways lol thanks to you we had to switch to american httptcosl6bdrxfn8
0
americanair flight aa1119 cx to aa157 killing my layover still wanting breakfast im hungry get me to dfw
0
usairways enormous lines at customer service and two agents what kind of service is that httptcoffanixjhwh
0
united also didnt ice the frozen metal walkway wasted 40 minutes because no one knew how to do simple jobs
0
usairways thanks
2
americanair needs to get their shit together 2 counter people amp a massive line people need to catch their flights httptco4mqfmxebxt
0
southwestair thanks very excited to see it d
2
americanair booked aa3370 departing jfk 22515 it was booked via ba and i want to change my ff to aa can you do that for me via twitter
1
southwestair been on hold for over an hournot cool you guys
0
united okc ticket agent roger mclarrensp less than helpful with our intl group travel problems cant find a supervisor for help
0
jetblue can you give me an update on flight 1684 mcogtjfk theyre saying mechanical issues but will not disclose what they are
0
united 7 for wifi just so i can tell my family im gonna be late flight cause i had to sit in a grounded plane for the past two hours
0
usairways seriously this is ridiculous i shouldnt have to wait a hour for my luggage after i land wtf
0
usairways i just learned that although there is travel policy and they waive the change feeyou will still be charged a 25 reservation fee
0
usairways did a pre schooler develop your app the thing crashes every single time
0
americanair kaps12 this is an international airline that experienced record profits last quarter but they cant staff a call center
0
usairways but question if the downgrade include losing first class do you get money back httptcolft7qd23sy
1
jetblue exciting times ahead
2
jetblue awesome thanks thanks for the quick response you guys rock
2
usairways how do you manage to place a family of 5 into a plain with none of them sitting next to each other one of them being a 3yr old
0
jetblue americanair ah ha i misread the end date as being 2014 not 2015 thanks for clarifying
2
usairways thanks now i just need to locate where my luggage is
0
southwestair jackpot legroom httptcozo2iceg4li
2
usairways americanair seriously with all the service issues you are having right now this is what you decide to tweet unbelievable
0
southwestair is anyone answering phones to rebook cancelled flightled flights
0
jetblue never had an airline refuse to help sit parents with tiny kids but this guy is willing to do it jetblue httptcomzzfgqfhu2
0
americanair 600 late flightr 2 complete itinerary changes and lost work and time but yeah i got it rebooked
0
jetblue thank you for the jetblue credit nice save
2
usairways thanks for helping with reflight booking problems cancelled flightedflight yvonne anthony you will help us get to tel aviv on time happyfriday
2
usairways i cant wait to never fly with you again always delayed always lose my bag rudest people on the planet southwest is the best
0
united the extra care airline unitedairlines they dont care trust me there customerservice is non existent they dont have 1
0
united nope walked up amp down the orf terminal amp not a united agent to be found showed up last minute to board us many panicked people
0
united sent a dm just now thanks i am incredibly happy the fast response i got via twitter than via customer care thank you
2
jetblue flight 1562 is still waiting for bags most of us checked in 12 hours ago people are missing connections please help
0
united false
0
united i have a voucher that expires next week can i get an extension on it before it expires
1
southwestair truly the best in customerservice if something goes wrong no matter how big or small the issue was they fix it thank you
2
jetblue 6 hour delay supposed to land at 9pm now its 3am still not boarding epicfail
0
united which just speaks to basically the worst designed web system ever
0
united thanks for effing up our holidays were missing a full day of skiing due to your baggage teams incompetence at flyyow
0
usairways we have seats on phone iwas told i was getting error msg due to paid 1st class upgrd told to check in after 12amsound right
0
united im on snowy roads to bwi i just called mileageplus amp told flight was cancelled flighted 1 12 hours ago i rcvd no notification pls help
0
usairways it says to call before connecting get song dance about weather weather bad 3 days called for 2 days before wasteoftime
0
americanair keeping aa up in the air my crew chief cousin alex espinosa in dfw httptco0hxlnvzknp
1
americanair my flt is at 7a tom i have now recd notification that im going out from some other airport
0
"jetblue 2littlebirds beautiful shot thanks for sharing using flyfi to post " your welcome not on this flight it was a quickie
2
jetblue just had a horrible experience with check in agent at fort myers ill document and send details off to boston
0
usairways thank you i will be calling you cheapoairchat
2
united really fucked my day up hilo to lax 2hr30min delay because of software missed connection getting home 8hrs late flightr no upgrade nothin
0
americanair i have an issue that requires a bit more than a tweet to explain do y'all have an email
1
southwestair thats bull once you add a fare to the cart you should be locked in i made it all the way to paypal
0
usairways great operation you guys are running more mechanical issues and now taping piece of plane together lol httptcoi5v9wfbtue
1
southwestair i get that weather delays are not in your hands but is there nothing else you can offer for the massive inconvenience
0
southwestair is my favorite airlines ive never had issues with them plus there crew is entertaining
2
usairways im glad too but i should not have to spend an hour to try and track down the basic information that you already have available
0
americanair thank you so much that helps a lot
2
jetblue no its weird i picked other cities just to test those workednot the one i want works on phone though so ill use that
1
americanair not giving you a hard timejust looking for basic customer service after aa lost my bag eta on its return please
0
united in the process of purchasing ticket when prices changed unbelievable ripoffs pricediscrimination
0
usairways your customer service line keeps telling me call back late flightr and disconnects how can i talk to someone about my flight
0