tiesan/cuvris-sample-dataset · Datasets at Hugging Face

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Robocall: Thanks for calling MetLife. Your call may be recorded for quality assurance purposes so I can get you to the right place. Please tell me the type of policy or MetLife product you're calling about today

Amy: Dental

Robocall: Thanks, let me get you to dental insurance. Welcome to MetLife Dental customer service centre. Your call may be recorded for quality assurance purposes. To get started, please tell me are you a plan member or a dental services provider?

Amy: Provider.

Robocall: You'll need to use your phone keypad to make your selections going forward. If you'd like to submit a claim or pretreatment estimate, or if you're looking for information about the preferred dentist program or the Met Dental website, press on 1, for any other inquiries, press 2

Amy: 2

Robocall: To get started, enter the primary insured employee ID or Social Security number, followed by the pound key

Amy: 305083320

Robocall:: I have that ID as 305083320. Did I get that right press one for yes and two for no?

Amy: 1

Robocall: I did not find a policy for that ID. Please enter the primary insured's employee ID or Social Security number followed by the pound key.

Robocall: I didn't hear you press any buttons. In order to proceed with this automated system, you need to enter a primary insurance ID or Social Security number. If I don't receive a valid entry, I'll have to end this call.

Amy: 593-3156.

Robocall: To confirm I found the right account are the 1st 3 letters of the insured's last name.ORT press one for yes or two for no

Amy: 1

Robocall I have that ID as 593-3156.Did I get that right? Press one for yes and two for no.

Amy: 1

Robocall: I did not find a policy for that ID. OK, please enter the next primary insurance, employee ID or Social Security number followed by the pound key.

Amy: 343495060

Robocall: I wasn't able to find a policy with that information. To hear our general menu, press 1. To select another member, press 2.To hear our general menu.For instructions on filing claims and pretreatment estimates, press 1 if you're interested.

Amy: 1

Robocall: That was an invalid selection. For filing instructions, press 1. To learn more about our preferred dentist program, press 2. Or if you need a provider directory, press 3.For filing instructions, press 1. To learn more about our preferred dentist program, press 2, or if you need a provider directory, press 3.If you'd like to speak to a representative about benefits or eligibility, press one. For anything else, press 2.

Amy: 1

Robocall: If you're calling about in network benefits, press one for out of network benefits.Please hold while I transfer you to someone who can help.

Robocall: Please note you are on a recorded line and may be monitored for quality assurance. If you do not wish to have your call monitored, please notify the Customer Service Consultant.

Insurance_Agent: Hello, thank you for calling Math Life Dental. My name is Stephanie. Who do I have the pleasure of speaking to?

Amy: Hi, this is Shanna. Sorry, how do you spell your name?

Insurance_Agent: : S-T-E-P-H-E-N-Y.

Amy: And the initial to your last.?

Insurance_Agent: G for George or G for golf.

Amy: Thank you. I'm just calling in to check umm a dental code if it's covered by the plan or not.

Insurance_Agent: Sure what is the subscribe Umm what is the tax ID of the dentist

Amy: 464?446-461-6848

Insurance_Agent: And what is the name of the dentist?

Amy:This is for Doctor Olivine Adi Kukwe

Insurance_Agent: Thank you for that information. Let me just pull it up

Insurance_Agent: Thank you. And what is the name of the patient?

Amy: I'm looking for Mark Luma. Last name is M-UMMA

Insurance_Agent: Oh, what is the Social Security number member ID for that patient or policy?

Amy: The member ID that I entered to the AVR is not being recognised but what we have is 305-0833 to zero

Insurance_Agent: Let's see. Sorry, I'm just searching and you said that the name is Mark. What is the last name and date of birth of Mark?

Amy: Muma MUMMA birthday is.MMM October the 12th, 1989.

Insurance_Agent: Thank you so much. Let me pull up the information.It's coming up now.

Insurance_Agent: Right. You're welcome. Hold on a second. I'm still trying to pull it up.

Insurance_Agent: All right. And I was able to pull up the account of Mark and how may I help you?

Amy: Can I have if Can I have the member ID that you have for umm claim filing purposes?

Insurance_Agent: Uh, member ID is the same as the one you provided.

Amy: MMM, I see. I'm wondering why is the automated system not recognizing it? Is there any actually?

Insurance_Agent: Actually the first time that when I opened the account I the first member ID
provided is not coming up and then the second one I mean the one you entered on the IVR did not come up or there is a person umm, there is umm, what you call this there is umm.So when you entered a member ID on the IVR, the person came up is different then when you provided me the member ID. Now over the phone, I was able to find Mark.

Amy: All right. Can you read it back to me? The one that were you able to pull up Mark's account?

Robocall: Thanks for calling MetLife. Your call may be recorded for quality assurance purposes so I can get you to the right place. Please tell me the type of policy or MetLife product you're calling about today

Amy: Dental

Robocall: Thanks, let me get you to dental insurance. Welcome to MetLife Dental customer service centre. Your call may be recorded for quality assurance purposes. To get started, please tell me are you a plan member or a dental services provider?

Amy: Provider.

Robocall: You'll need to use your phone keypad to make your selections going forward. If you'd like to submit a claim or pretreatment estimate, or if you're looking for information about the preferred dentist program or the Met Dental website, press on 1, for any other inquiries, press 2

Amy: 2

Robocall: To get started, enter the primary insured employee ID or Social Security number, followed by the pound key

Amy: 305083320

Robocall:: I have that ID as 305083320. Did I get that right press one for yes and two for no?

Amy: 1

Robocall: I did not find a policy for that ID. Please enter the primary insured's employee ID or Social Security number followed by the pound key.

Robocall: I didn't hear you press any buttons. In order to proceed with this automated system, you need to enter a primary insurance ID or Social Security number. If I don't receive a valid entry, I'll have to end this call.

Amy: 593-3156.

Robocall: To confirm I found the right account are the 1st 3 letters of the insured's last name.ORT press one for yes or two for no

Amy: 1

Robocall I have that ID as 593-3156.Did I get that right? Press one for yes and two for no.

Amy: 1

Robocall: I did not find a policy for that ID. OK, please enter the next primary insurance, employee ID or Social Security number followed by the pound key.

Amy: 343495060

Robocall: I wasn't able to find a policy with that information. To hear our general menu, press 1. To select another member, press 2.To hear our general menu.For instructions on filing claims and pretreatment estimates, press 1 if you're interested.

Amy: 1

Robocall: That was an invalid selection. For filing instructions, press 1. To learn more about our preferred dentist program, press 2. Or if you need a provider directory, press 3.For filing instructions, press 1. To learn more about our preferred dentist program, press 2, or if you need a provider directory, press 3.If you'd like to speak to a representative about benefits or eligibility, press one. For anything else, press 2.

Amy: 1

Robocall: If you're calling about in network benefits, press one for out of network benefits.Please hold while I transfer you to someone who can help.

Robocall: Please note you are on a recorded line and may be monitored for quality assurance. If you do not wish to have your call monitored, please notify the Customer Service Consultant.

Insurance_Agent: Hello, thank you for calling Math Life Dental. My name is Stephanie. Who do I have the pleasure of speaking to?

Amy: Hi, this is Shanna. Sorry, how do you spell your name?

Insurance_Agent: : S-T-E-P-H-E-N-Y.

Amy: And the initial to your last.?

Insurance_Agent: G for George or G for golf.

Amy: Thank you. I'm just calling in to check umm a dental code if it's covered by the plan or not.

Insurance_Agent: Sure what is the subscribe Umm what is the tax ID of the dentist

Amy: 464?446-461-6848

Insurance_Agent: And what is the name of the dentist?

Amy:This is for Doctor Olivine Adi Kukwe

Insurance_Agent: Thank you for that information. Let me just pull it up

Insurance_Agent: Thank you. And what is the name of the patient?

Amy: I'm looking for Mark Luma. Last name is M-UMMA

Insurance_Agent: Oh, what is the Social Security number member ID for that patient or policy?

Amy: The member ID that I entered to the AVR is not being recognised but what we have is 305-0833 to zero

Insurance_Agent: Let's see. Sorry, I'm just searching and you said that the name is Mark. What is the last name and date of birth of Mark?

Amy: Muma MUMMA birthday is.MMM October the 12th, 1989.

Insurance_Agent: Thank you so much. Let me pull up the information.It's coming up now.

Insurance_Agent: Right. You're welcome. Hold on a second. I'm still trying to pull it up.

Insurance_Agent: All right. And I was able to pull up the account of Mark and how may I help you?

Amy: Can I have if Can I have the member ID that you have for umm claim filing purposes?

Insurance_Agent: Uh, member ID is the same as the one you provided.

Amy: MMM, I see. I'm wondering why is the automated system not recognizing it? Is there any actually?

Insurance_Agent: Actually the first time that when I opened the account I the first member ID

provided is not coming up and then the second one I mean the one you entered on the IVR did not come up or there is a person umm, there is umm, what you call this there is umm.So when you entered a member ID on the IVR, the person came up is different then when you provided me the member ID. Now over the phone, I was able to find Mark.

Amy: All right. Can you read it back to me? The one that were you able to pull up Mark's account?