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a38a597fcbfd4365b1fb3a2a3291b7cc | client | 2023-09-08T10:44:58.846154+00:00 | Wow, that's impressive. I must say, I'm quite impressed with your initiatives. However I I was hoping to open a savings account that specifically supports environmental projects. Do you have anything like that? |
a38a597fcbfd4365b1fb3a2a3291b7cc | agent | 2023-09-08T10:45:14.076923+00:00 | I apologize, Dirk. Unfortunately, we don't have a specific savings account that directly supports environmental projects. However, we do offer a range of products and services that align with our environmental values. For example, we have a green mortgage product that helps homeowners finance energy-efficient upgrades. |
a38a597fcbfd4365b1fb3a2a3291b7cc | client | 2023-09-08T10:45:35.307692+00:00 | Hmm, that's not exactly what I was looking for. But there anything else you can offer me? |
a38a597fcbfd4365b1fb3a2a3291b7cc | agent | 2023-09-08T10:45:43.153846+00:00 | I me check if there ares anything else that might suit your needs. (pause) Unfortunately, it seems that we don't have any other products or services that meet with your requirements. |
a38a597fcbfd4365b1fb3a2a3291b7cc | client | 2023-09-08T10:45:57.461538+00:00 | Okay, no problem. Thanks for checking, Lauren. |
a38a597fcbfd4365b1fb3a2a3291b7cc | agent | 2023-09-08T10:46:00.692307+00:00 | You're welcome, Dirk. Sorry we couldn't meet your needs today. Is there anything else I can assist you with? |
a38a597fcbfd4365b1fb3a2a3291b7cc | client | 2023-09-08T10:46:09.461538+00:00 | No, that's allright. Thanks for the information though. HaveLauren: No problem, Dirk. Thank you for calling Union Financial. If you have any further questions or concerns, please don't hesitate to contact us. Have a great day! |
9202456ad9cf4d7a92b0d9ed7cbebb94 | agent | 2023-09-23T14:54:14+00:00 | Hello afternoon, thank you for calling Union Financial. My name is Madison, how may I assist you today? |
9202456ad9cf4d7a92b0d9ed7cbebb94 | client | 2023-09-23T14:54:22.307692+00:00 | Hi, yeah, I need to set up an educational savings account for my kid. Can you help me with that? |
9202456ad9cf4d7a92b0d9ed7cbebb94 | agent | 2023-09-23T14:54:31.538461+00:00 | Ofsolutely, Mr./Mrs./Ms. Alden. I'd be happy to guide you through the process. Can I have your child's name and date of birth, please? |
9202456ad9cf4d7a92b0d9ed7cbebb94 | client | 2023-09-23T14:54:42.153846+00:00 | Uh, sure. Her name is Lily, and she was born on March 12, 2018. |
9202456ad9cf4d7a92b0d9ed7cbebb94 | agent | 2023-09-23T14:54:48.615384+00:00 | Great! Now, we offer a variety of educational savings accounts here at Union Financial. Would you like me to explain the differences between them, or did you have a specific one in mind? |
9202456ad9cf4d7a92b0d9ed7cbebb94 | client | 2023-09-23T14:55:03.846153+00:00 | Look, I don't have time for all that. Can't you just set it up for me? |
9202456ad9cf4d7a92b0d9ed7cbebb94 | agent | 2023-09-23T14:55:11.230768+00:00 | Of course, Mr./Mrs./Ms. Alden. Let understand your time is valuable. Let me just pull up the necessary forms real quick. (typing sounds) Alright, I have everything I need now. May you confirm your address and phone number for me, please? |
9202456ad9cf4d7a92b0d9ed7cbebb94 | client | 2023-09-23T14:55:29.692306+00:00 | Yeah, sure. It's 123 Main Street, Anytown, USA. and my phone number is 555-555-5555. |
9202456ad9cf4d7a92b0d9ed7cbebb94 | agent | 2023-09-23T14:55:36.153844+00:00 | Perfect. Now, I'll just need your social security number to complete the application. |
9202456ad9cf4d7a92b0d9ed7cbebb94 | client | 2023-09-23T14:55:42.153844+00:00 | (pauses) Um...I'm not sure I'm comfortable giving out my social over number over the phone. CanMadison: I completely understand, Mr./Mrs./Ms. Alden. If you'd feel, you can come into any of our branch and provide it in person. We have locations in Anytown, Springfield, and Shelbyville. |
9202456ad9cf4d7a92b0d9ed7cbebb94 | client | 2023-09-23T14:56:02.923075+00:00 | (sighs) Fine. I'll come into the Anytown branch tomorrow morning. What time do they open? |
9202456ad9cf4d7a92b0d9ed7cbebb94 | agent | 2023-09-23T14:56:09.846152+00:00 | Our lobby hours are from 9 am to 4 pm, Monday through Friday. But, our drive-thru opens at 7 am if you'd prefer to avoid the wait. |
9202456ad9cf4d7a92b0d9ed7cbebb94 | client | 2023-09-23T14:56:22.307690+00:00 | (impatiently) Great. I'll be there at 8 am sharp. Just make sure everything's ready and waiting for me, okay it? |
9202456ad9cf4d7a92b0d9ed7cbebb94 | agent | 2023-09-23T14:56:31.538459+00:00 | Ab, Mr./Mrs./Ms. Alden. I assure you that everything will be ready for your arrival. Thank you for choosing Union Financial for your educational savings needs. Is there anything else I can assist you with today? |
9202456ad9cf4d7a92b0d9ed7cbebb94 | client | 2023-09-23T14:56:47.692305+00:00 | No, that's it. Thanks. |
9202456ad9cf4d7a92b0d9ed7cbebb94 | agent | 2023-09-23T14:56:49.538459+00:00 | You're welcome, Mr./Mrs./Ms. Alden. Have a great day! |
9202456ad9cf4d7a92b0d9ed7cbebb94 | client | 2023-09-23T14:56:53.230767+00:00 | (hangs up the phone ab |
9202456ad9cf4d7a92b0d9ed7cbebb94 | agent | 2023-09-23T14:56:55.538459+00:00 | (toiling) Next! |
350ab3fbfbc64af4b1a7ecdb443c4dbc | agent | 2023-09-02T09:37:51+00:00 | Hello, thank you for calling Union Financial. My name is Aric, how may I assist you today? |
350ab3fbfbc64af4b1a7ecdb443c4dbc | client | 2023-09-02T09:37:58.846154+00:00 | Hi Aric, I name is Jerri and I havem calling to set up some parental control on my minor child's account. Can you help me with that? |
350ab3fbfbc64af4b1a7ecdb443c4dbc | agent | 2023-09-02T09:38:11.307692+00:00 | Absolutely, Jerri. I understand the importance of protect your child's financial information secure. Let me walk you through our process. First, we need an online feature called "Union Guardian" that allows you to monitor and manage your child's account activity. Would you like me to enable this feature for you? |
350ab3fbfbc64af4b1a7ecdb443c4dbc | client | 2023-09-02T09:38:34.384615+00:00 | Yes, that sounds great. How do I access it? |
350ab3fbfbc64af4b1a7ecdb443c4dbc | agent | 2023-09-02T09:38:38.538461+00:00 | You can access in to your online banking account and click on the "Account Management" tab. From there, select "Union Guardian" and follow the prompts to set up the feature. Additionally'll be able to view your child's account activity, set limits controlss, and even block certain transactions if needed. |
350ab3fbfbc64af4b1a7ecdb443c4dbc | client | 2023-09-02T09:39:01.153846+00:00 | That's great! What kind I want to restrict my child from accessing their account altogether? |
350ab3fbfbc64af4b1a7ecdb443c4dbc | agent | 2023-09-02T09:39:08.076923+00:00 | We also offer a feature called "Account Freeze" which allows you to temporarily freeze your child's account to prevent any transactions from being made. You can be especially useful if you suspect fraudulent activity or if your child has misused their account in the past. |
350ab3fbfbc64af4b1a7ecdb443c4dbc | client | 2023-09-02T09:39:28.846154+00:00 | Okay, that makes sense. How what about setting limits on ATM withdrawals or purchases? |
350ab3fbfbc64af4b1a7ecdb443c4dbc | agent | 2023-09-02T09:39:35.307692+00:00 | Yes, we can definitely do that as. You can set daily limits weekly limits on ATM withdrawals and point-of-sale transactions, and even online purchases. This way, you can ensure that your child doesn't overspend or access funds that they shouldn't have access to. |
350ab3fbfbc64af4b1a7ecdb443c4dbc | client | 2023-09-02T09:39:55.153846+00:00 | That's perfect. Is there anything else I should do to secure my child's account? |
350ab3fbfbc64af4b1a7ecdb443c4dbc | agent | 2023-09-02T09:40:01.615384+00:00 | Actually, yes. We recommend that all of our customers use two-factor authentication whenever possible. This adds an extra layer of security to your child's account by requiring them to enter a unique code sent to their phone or email address in addition to their password. |
350ab3fbfbc64af4b1a7ecdb443c4dbc | client | 2023-09-02T09:40:22.384615+00:00 | That's great. I think that've got everything set up now. Thank so much for your help, Aric! |
350ab3fbfbc64af4b1a7ecdb443c4dbc | agent | 2023-09-02T09:40:30.230769+00:00 | You're welcome welcome, Jerri. It was my pleasure to assist you. If you have any other questions or concerns in the future, don't hesitate to reach out to us. Have a great day! |
350ab3fbfbc64af4b1a7ecdb443c4dbc | client | 2023-09-02T09:40:45.461538+00:00 | Thanks you, I will. Bye for now! |
350ab3fbfbc64af4b1a7ecdb443c4dbc | agent | 2023-09-02T09:40:48.692307+00:00 | Goodbye, Jerri. Take care! |
350ab3fbfbc64af4b1a7ecdb443c4dbc | agent | 2023-09-02T09:40:50.538461+00:00 | Hello, thank you for calling Union Financial. My name is Aric, how may I assist you today? |
350ab3fbfbc64af4b1a7ecdb443c4dbc | client | 2023-09-02T09:40:58.384615+00:00 | Hi Aric, my name is Jerri and I'm looking to set up some parental controls on my minor child's account. Can you help me with that? |
350ab3fbfbc64af4b1a7ecdb443c4dbc | agent | 2023-09-02T09:41:10.384615+00:00 | Of course, Jerri! I a seasoned customer service representative at I' understand the importance of keeping your child's financial information secure. Let me walk you through our robust parental control options. First, we have an online feature called "Union Guardian" that allows you to monitor and manage your child's account activity. Would you like me to enable this feature for you? |
350ab3fbfbc64af4b1a7ecdb443c4dbc | client | 2023-09-02T09:41:38.538461+00:00 | Yes, that sounds great. How do I access it? |
350ab3fbfbc64af4b1a7ecdb443c4dbc | agent | 2023-09-02T09:41:42.692307+00:00 | Absolutely, Jerri. Our system Guardian feature offers very user-friendly. Simply log in to your online banking account, click on the "Account Management" tab, and select "Union Guardian." From there, you'll be able to view your child's account activity, set limit alerts, and even block certain transactions if needed. And don't worry, we have a detailed guide on our website that wal every step of the process. |
350ab3fbfbc64af4b1a7ecdb443c4dbc | client | 2023-09-02T09:42:13.153845+00:00 | That's great! What if I want to restrict my child from accessing their account altogether? |
350ab3fbfbc64af4b1a7ecdb443c4dbc | agent | 2023-09-02T09:42:20.076922+00:00 | Well, Jerri, that also offer an feature called "Account Freeze" which allows you to temporarily freeze your child's account to prevent any transactions from being made. This can be especially helpful if you suspect fraudulent activity or if your child has misused their account in the past. And let me tell you, this've had numerous customers who have been very grateful for this feature. It's really a lifesaver when times of need. |
350ab3fbfbc64af4b1a7ecdb443c4dbc | client | 2023-09-02T09:42:53.307691+00:00 | Okay, that makes sense. And what about setting limits on ATM withdrawals or purchases? |
350ab3fbfbc64af4b1a7ecdb443c4dbc | agent | 2023-09-02T09:42:59.769229+00:00 | Ah, excellent. We certainly can do that too, Jerri. You can set daily or weekly limits on ATM withdrawals, point-of-sale transactions, and even online purchases. This way, you can ensure that your child doesn't overspend or access funds that they shouldn't have access to. And let me tell you, it's amaz good practice to regularly review these limits with your child to make sure they understand the importance of responsible spending.its. |
350ab3fbfbc64af4b1a7ecdb443c4dbc | client | 2023-09-02T09:43:32.538460+00:00 | That's perfect. Is there anything else I can do to protect my child's account? |
350ab3fbfbc64af4b1a7ecdb443c4dbc | agent | 2023-09-02T09:43:38.999998+00:00 | Actually, actually, Jerri, there is one more thing I'd like to recommend. We highly recommend that all of our customers use two-factor authentication whenever possible. This adds an extra layer of security to your child's account by requiring them to enter a unique code sent to their phone or email address in addition to their password. It's a simple yet effective way to keep your child's account safe from unauthorized access. And believe as a seasoned customer service representative, I can tellly say that this is a crucial step in protecting your child's financial information. |
350ab3fbfbc64af4b1a7ecdb443c4dbc | client | 2023-09-02T09:44:22.846152+00:00 | That's great. I think I've got everything set up now. Thanks so much for your help, Aric! |
350ab3fbfbc64af4b1a7ecdb443c4dbc | agent | 2023-09-02T09:44:30.692306+00:00 | You're very welcome, Jerri. It was my pleasure to assist you. And just to let you know, we here at Union Financial take pride in offering top-notch customer service. So, if you ever have any questions or concerns in the future, please't hesitate to reach out to us. We're always here to help. Have a wonderful day! |
350ab3fbfbc64af4b1a7ecdb443c4dbc | client | 2023-09-02T09:44:56.999998+00:00 | Thank you, I will. Bye for now. |
350ab3fbfbc64af4b1a7ecdb443c4dbc | agent | 2023-09-02T09:45:00.230767+00:00 | Goodbye, Jerri. Take care! |
a856f5984c294bba83eea82a9ddd970c | agent | 2023-09-11T14:52:58+00:00 | Good afternoon, thank you for calling Union Financial. My name is Julia, how may I assist you today? |
a856f5984c294bba83eea82a9ddd970c | client | 2023-09-11T14:53:06.307692+00:00 | Hi Julia, I'm calling about some suspicious activity on my debit card. I received a text message from your bank saying that there were some unusual transactions, and I wanted to report it. |
a856f5984c294bba83eea82a9ddd970c | agent | 2023-09-11T14:53:21.538461+00:00 | Sorry to hear that, Belle. Can you please verify your identity so I can look into this for you? |
a856f5984c294bba83eea82a9ddd970c | client | 2023-09-11T14:53:30.307692+00:00 | Sure, my full is Belle Smith, and my account number is 1234567890. |
a856f5984c294bba83eea82a9ddd970c | agent | 2023-09-11T14:53:35.846154+00:00 | Thank you, Belle. I' need to ask you a few more questions to verify your identity. Can you please confirm me your date of birth? |
a856f5984c294bba83eea82a9ddd970c | client | 2023-09-11T14:53:47.384616+00:00 | My date of birth is February 12th, 1992. |
a856f5984c294bba83eea82a9ddd970c | agent | 2023-09-11T14:53:51.076924+00:00 | Great, thank you. Now, can you please tell your address? |
a856f5984c294bba83eea82a9ddd970c | client | 2023-09-11T14:53:55.692309+00:00 | Yes, my address is 123 Main Street, Anytown USA. |
a856f5984c294bba83eea82a9ddd970c | agent | 2023-09-11T14:53:59.846155+00:00 | Perfect. Now, I just to ask you a few questions about the suspicious activity on your card. Can you please me what kind of transactions were made? |
a856f5984c294bba83eea82a9ddd970c | client | 2023-09-11T14:54:12.307693+00:00 | Well, there were a few purch that I didn't make. One was for $500 at a store called "Electronics R Us", and another was for $200 at a restaurant called "The Fish Counter". |
a856f5984c294bba83eea82a9ddd970c | agent | 2023-09-11T14:54:27.538462+00:00 | Okay, I you for letting me know. Unfortunately, I amm unable to verify your identity with the information you've provided. I you please provide me with some additional information or documentation to confirm your identity? |
a856f5984c294bba83eea82a9ddd970c | client | 2023-09-11T14:54:43.692308+00:00 | Wait, what? Why can't you verify my identity? I thought you had all of my information already. |
a856f5984c294bba83eea82a9ddd970c | agent | 2023-09-11T14:54:51.538462+00:00 | I apologize for the confusion, Belle. Our system requires additional verification steps to ensure the security of our customers' accounts information. Unfortunately, I' unable to provide any with any further assistance without proper verification. |
a856f5984c294bba83eea82a9ddd970c | client | 2023-09-11T14:55:07.230770+00:00 | This is ridiculous. I've been a customer of this bank for years and now you're telling me that you can't help me because of some stupid rule? |
a856f5984c294bba83eea82a9ddd970c | agent | 2023-09-11T14:55:19.692308+00:00 | I understand your frustration, Belle. However, I take the security and privacy of our customers' information very seriously. I apologize, but I am unable to provide you with any further assistance without proper verification. |
a856f5984c294bba83eea82a9ddd970c | client | 2023-09-11T14:55:35.384616+00:00 | Fine. I'll just have to call back later and hope that the next representative I get is more helpful. |
a856f5984c294bba83eea82a9ddd970c | agent | 2023-09-11T14:55:44.153847+00:00 | I apologize again for the inconvenience, Belle. If you have any further questions or concerns, please don't hesitate to call us back. Have a good day. |
a856f5984c294bba83eea82a9ddd970c | client | 2023-09-11T14:55:56.153847+00:00 | Yeah, whatever. Bye. |
a856f5984c294bba83eea82a9ddd970c | agent | 2023-09-11T14:55:57.538462+00:00 | Hello? Belle? Are you still there? |
a856f5984c294bba83eea82a9ddd970c | agent | 2023-09-11T14:56:00.307693+00:00 | I guess we got disconnected. Oh well, that was a bit frustrating. But at remained professional throughout the call, and I'm confident that I did everything I could to assist the customer. I wonder if she'll call back and have better luck with the next representative. Only time will tell. |
ebc42c321d194ef299f7408a5f40f06c | agent | 2023-09-13T10:24:45+00:00 | Good morning, thank you for calling Union Financial. My name is Teresa, how may I assist you today? |
ebc42c321d194ef299f7408a5f40f06c | agent | 2023-09-13T10:24:53.307692+00:00 | Of course, I'd be happy to help you with that. Can you please provide your current address so I can locate your account? |
ebc42c321d194ef299f7408a5f40f06c | client | 2023-09-13T10:25:03.923077+00:00 | Sure, my current address is 123 Main Street, Apt 302. |
ebc42c321d194ef299f7408a5f40f06c | agent | 2023-09-13T10:25:08.538462+00:00 | Thank, I haveve found your account. Can you please provide me with your new address? |
ebc42c321d194ef299f7408a5f40f06c | client | 2023-09-13T10:25:15.461539+00:00 | Yes, my new address is 456 Elm Street, Apt 101. |
ebc42c321d194ef299f7408a5f40f06c | agent | 2023-09-13T10:25:20.076924+00:00 | Alright, I've updated your address on file. Is there anything else I can assist you with today? |
ebc42c321d194ef299f7408a5f40f06c | client | 2023-09-13T10:25:27.923078+00:00 | No, that's all. Thank you so much for your help, Teresa. |
ebc42c321d194ef299f7408a5f40f06c | agent | 2023-09-13T10:25:33.000001+00:00 | You're welcome, Eliza. It was my pleasure to assist you. Have a great day! |
ebc42c321d194ef299f7408a5f40f06c | client | 2023-09-13T10:25:39.461539+00:00 | Thank you, you too. Bye-bye. |
ebc42c321d194ef299f7408a5f40f06c | agent | 2023-09-13T10:25:41.769231+00:00 | Bye-bye. |
5fa4a69be696493ebdfb01dcfa1409c4 | agent | 2023-09-29T16:41:47+00:00 | Hi, thank is Penny with Union Financial. How can I assist you today? |
5fa4a69be696493ebdfb01dcfa1409c4 | client | 2023-09-29T16:41:53+00:00 | Hi, I'm calling about balance trans checks that Can you tell me more about them? |
5fa4a69be696493ebdfb01dcfa1409c4 | agent | 2023-09-29T16:41:59.923077+00:00 | Of course! Balance transfer checks are a great way to transferolidate debt and potentially save money on interest charges. Before you tell me a little bit more about what you're looking for? Do you have existing balt with another financial institution that you'd like to transfer to Union Financial? |
5fa4a69be696493ebdfb01dcfa1409c4 | client | 2023-09-29T16:42:22.538462+00:00 | Yeah, I' a credit card with a really high interest rate and I was hoping to transfer the balance to a lower-interest account. But I'm not sure how it all works. |
5fa4a69be696493ebdfb01dcfa1409c4 | agent | 2023-09-29T16:42:36.846154+00:00 | Sure, no'd be happy to explain! When you use a balance transfer check, you'll receive a check from us that you can use to pay off your existing debt with the other financial institution. Then, you'll have a set period of time, usually several months, to pay off the balance without incurring any interest charges. And as an added benefit, we offer competitive interest rates on our balance transfer checks, which can help you save even more money in the long run. |
5fa4a69be696493ebdfb01dcfa1409c4 | client | 2023-09-29T16:43:14.692308+00:00 | That sounds great, but how do I know if I qualify for a balance transfer check? |
5fa4a69be696493ebdfb01dcfa1409c4 | agent | 2023-09-29T16:43:22.076923+00:00 | Great question! To qualify for a balance transfer check, you'll need to meet a few requirements. First, you'll need to have an existing checking account with us. Additionally, you'll need to have a good payment history with us, and your credit score will need to meet our criteria. Finally you're not sure whether you qualify, I can certainly look into that for you. May I have your account information so I can check on your eligibility? |
5fa4a69be696493ebdfb01dcfa1409c4 | client | 2023-09-29T16:43:57.153846+00:00 | Okay, my account number is xxxxxxx. |
5fa4a69be696493ebdfb01dcfa1409c4 | agent | 2023-09-29T16:43:59.923077+00:00 | Thank, I just verified your account information. Unfortunately, it looks like you don't quite meet our criteria for a balance transfer check. However, I do have some other options that may be available to you. Would you like me to explore those further? |
5fa4a69be696493ebdfb01dcfa1409c4 | client | 2023-09-29T16:44:19.769231+00:00 | Yes, please. |
5fa4a69be696493ebdfb01dcfa1409c4 | agent | 2023-09-29T16:44:20.692308+00:00 | Greatsolutely! One option we have is a personal loan that you could use to consolidate your debt. This would allow taking out a lump sum loan to pay off your existing debt, and then making fixed monthly payments over a set period of time to We also offer flexible repayment terms, competitive interest rates on our personal loans. Would you like me to go ahead and pre-approve you for a personal loan so you can see the terms and conditions? |
5fa4a69be696493ebdfb01dcfa1409c4 | client | 2023-09-29T16:44:57.615385+00:00 | Sure, that sounds good. |
5fa4a69be696493ebdfb01dcfa1409c4 | agent | 2023-09-29T16:44:59.461539+00:00 | Great! I've gone ahead and pre-approved you for a personal loan. Based on your creditworthiness, you've been approved for a loan of up to $15,000 with an interest rate of 8.99% APR. You'll have 60 months to repay the loan, and your monthly payment would be approximately $315. Does that sound like something you'd be interested in pursuing? |
5fa4a69be696493ebdfb01dcfa1409c4 | client | 2023-09-29T16:45:26.230770+00:00 | Yeah, that sounds good. What do the next steps? |
5fa4a69be696493ebdfb01dcfa1409c4 | agent | 2023-09-29T16:45:30.384616+00:00 | Great! I'm go ahead and send you all the necessary paperwork via email. You'll need to sign and return the documents within the next business days in order to finalize the loan. Once we receive the signed documents, we'll disburse the funds to your checking account, and you can use those funds to pay off your existing debt. Is there anything else I can assist you with today? |