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This is great hotel, free parking, a couple of blocks outside the main town. The older gentleman who manages it provided us with free shuttle to the Astros game, welcomed us in every day, great conversations with him, and was very nice. It was about a 20-30 minute walk back, I love walking a new city so no problem for me, but you might wantt to take a cab if your anywhere near the ballpark. Place has free parking, a simple, but effective gym, free water in room, free fridge, free breakfast...make your own waffles too! We had to change rooms because it the first one smelled terribly of smoke, its a smoke free hotel, but obviously someone didnt care-not the hotel's fault. Anyways great hotel, maybe a couple of blocks off the beaten path, but if you have a rent a car, its perfect | 4 |
Have stayed at this hotel twice for Astros games. Location is great, close to stadium and we felt very safe. The staff is very friendly and the rooms are clean and spacious. The beds are very comfortable! The parking is good and FREE! My kids enjoyed the pool and the hotel is located close to the Aquarium and Hard Rock Cafe. The downtown Aquarium has rides and carnival games and is a great place to spend an evening. Right across the street from the Aquarium is Hard Rock Cafe and my 10 year old who loves Guitar Hero really enjoyed this. The hotel is not walking distance to the game, but the price and quality of service by far made up for having to drive 5 whole minutes. The hotel does offer shuttle, but we have not taken advantage of it. The hotel breakfast was perfect and had plenty of food available. We brought drinks and food to keep in our in room fridge so it was perfect. They have snack and drink machines along with an icecream freezer. Overall, I would totally recommend it to anyone. We had a great stay both times we visted this hotel. | 4 |
If you're looking for a nice size room, which is reasonably clean and maintained, this may be a good choice. However, the staff was extremely cold and distant, so don't count on them for any advice, directions or any assistance, I was treated as more of an inconvenience than a guest. I believe that they only wish to cater to business travelers who need absolutely no assistance. I had no particular problem with the staff, but certainly did not feel welcome at this hotel. | 2 |
Went to Houston this past weekend to spend some time with friends. Drury Suites offered great location and price, clean and spacious rooms, and excellent customer service.
Located conviniently near Galleria Mall. Need a car to get there or a cab will cost you just a few bucks.
The suite was very clean and spacious with 2 TVs, microwave and a mini-fridge. Breakfast buffet is complimentary and offered a very good selection of items.
Staff was very pleasant and always eager to assist.
Overall, a great experience all the way around.
Will definetly stay again next time in Houston. | 4 |
Stayed here for two weeks for work. Terrible place - I will not stay here again.
To begin with my flight arrived late at night. I drove past this place 3 times looking for it in the dark but the light was not lit on the sign. I told the desk clerk but it was never repaired.
Rooms are terrible. I found trash in the drawers after checking in, It looked to me as if the sheets were never changed and I wrote a note to the maid to change the burned out bulb. After returning later in the day the trash was still there and the bulb still burned out. The condition of the facility is bad. Cracks in the sidewalks, old discolored paint in the rooms, etc. The only time I ever got new soaps or shampoo, etc when when I had to ask for it (and this is supposed to be a nice place!). The air conditioner did not work the last two days I was there - told the front desk and they said they would check on it but I never heard from them again. After staying there a week, I came back from the grocery store (there are kitchens in the room) with a hand full of bags and found my key no loger worked and had to go all the way up to the front desk where they told me they thought I had checked out - duh! After checking out I found they charged me for a movie tht I did not watch!!! And the worst of all is that a friend sent me a surprise birthday card and NOBODY at the front desk ever called to tell me to pick up my card!!!! I didn't know about it until I got home - shame on you Marriott!!! | 0 |
I loved everything about this hotel, the breakfast, the staff, the location, and the cleanliness of our room. It was nice to have amenities as a coffee pot, microwave, and iron. On the second floor there are even computers for the guest to use. It was great to be able to check-in for my air flight and print my boarding passes ahead of time.
For a New York hotel it was a pleasure, although costly. I would highly recommend this hotel. | 4 |
We had a great time in New York. The San Carlos was a great place to come back to after long days of sight seeing and shopping. The staff could not have been more courteous. It was a pleasant surprise to be greeted by name and to receive prompt and gracious service. | 4 |
This was a difficult one to make out. Booked this without seeing the mainly excellent reviews, based on a friend's recommendation, who I was going to NY with. My friend had stayed here loads of times so I kind of went along with it to avoid having to think where else to stay. I have seen this hotel described by some as a boutique hotel. Still not 100% certain what that really means, as I have also seen the Hudson described as boutique but in terms of design they are chalk and cheese with Hudson as hip, cutting edge and San Carlos very traditional new york.
Stayed for 3 nights in September '07. Found nothing wrong with this hotel but at the end of my stay, I asked myself if I would stay here again. My answer was really no. Having now read all the excellent reviews on this hotel I cannot disagree with anything that has been written and my reasons for not wanting to return may not be valid to all people.
I felt that the hotel was more of a business orientated hotel. You could walk in to the lobby, go up the lift to your room without seeing another guest. Those occasions you did see a guest - was usually corporate businessmen. Some people like the fact that its quiet but i felt it lacked atmosphere and character.
We had a 1 bed suite which was not cheap. $600 a night. But even the standard rooms are $400 a night. The decor was ok. Inoffensive but not luxurious by any means and was certainly not hip or cutting edge. The size of the room was good with a leage seating lounge separate to the bedroom. Air con was a bit noisy but you got used to it. Bathroom was very small and could have done with updating.
The location is good, central to Lexington and 5th. The lobby staff were good and helpful.
Therefore in summary there was nothing I didn't like about this hotel. but there was nothing really i loved about it either....and for the price (which is not so much in the Top price range, but seems to be the Deluxe price range) i think i expected something a bit more.
Not for me then, but would suit others. If you want a hotel with a buzz, good atmosphere, somewhere to hang out in the lobby and do a bit of people watching, I would look elsewhere. But if you're happy with a quiet sanctuary from the bustle of NYC, with a good location, using the hotel purely as a base it may well suit. | 2 |
We are an Irish couple just back from the San Carlos, where myself and my girlfriend stayed for 4 nights over the new year, We found that the staff were extremely helpfull on our arrival and throughout our stay including the owner who we just happened to bump into at breakfast. Great location Mid-town manhattan. Rooms are a good size and daily maid service with chocolates on your pillow.
Only downfall was the the air-con in the room was very noisey and the breakfast room was too small but there is a starbucks across the road. Would stay here again. | 4 |
I stayed at the Hampton Inn near the Medical Center and Reliant Park because I was looking for an affordable hotel near the lightrail in Houston. Overall, the hotel exceeded my expectations. The front desk staff was courteous and helpful. The hotel itself was very new, clean, and comfortable. The free continental breakfast was much better than average, with a good selection of food, a comfortable seating area, & pleasant hostess who would go out of her way to make people comfortable. The high speed internet was free and easy to use. The room was nice with a very comfortable bed, a good tv, and a small refrigerator. I also got a complimentary water bottle and a box of cookies. All this for under $150/ night average (slightly different prices on different nights). I came away with absolutely no complaint about the hotel.
One of the biggest unadvertised perks of this place is its proximity (2 blocks) to the lightrail station. I found this a convenient way to go downtown & to connect to the airport bus. Another random hint (not really related to the hotel) was that the airport direct Metrobus was a really better way to go than the super shuttle, took much less time and money + was more comfortable (Metrobus takes you to the lightrail which takes you to the hotel- I did all of that in much less time than a colleague took to super shuttle to her hotel downtown). The hotel is next to a chain restaurant (don't remember which) on one side and some upscale condos on the other side. Overall, the area is full of newer condo developments and hospital complexes, not the most stimulating area to hang out, but safe and ok.
If I was forced to go to Houston, I would stay here again! | 3 |
Having stayed there for 4 days and 3 nights, I can say that each and every person in the hotel was friendly and helpful. And the stay itself was just as wonderful. Juana did an unbelievable job straightening up the room. Breakfast was handled great, having specials such as French Toast, eggs, omelettes, etc. I have to say that a woman called Jessie was very hard working, handling the breakfast rush very very well. Finally, Leland at the front desk was friendly and helpful, giving insight about the city.
The location was nice, right across from medical center, and a block away from the metro line, which had stops at all sporting centers.
In conclusion, the stay was amazing and would love to visit one day again! | 4 |
What you would expect from a Marriott hotel. Nice room, very comfortable bed, decent exercise room. But, also no free breakfast, no free phone or free high speed internet (although they do offer free wireless to Elite Marriott Rewards members).
A previous review said "there are no outside rooms". I'm not sure what they are talking about. By far the majority of the rooms are outside rooms. Yes, some rooms, maybe 10%, open to the Atrium, but not the majority. Granted, you are in Houston, so the outside room views aren't the most scenic, but that's not exactly the hotels fault.
The hotel also includes free fax and internet in the business center.
I stayed there after Hurricane Ike. The majority of the elevators weren't working, but the hotel put them on manual operation an "elevator person" stationed inside the two working elevators. They were almost as efficient as when all the elevators were working a week later. The hotel did a great job trying not to inconvenience guests | 3 |
Great Hotel, friendly staff. If given the chance would stay at again. | 3 |
We stayed 3 nts at the hotel and it exceeded in every department...on arrival our bags were taken and we booked in promptly and were in our room ( 8th floor) within a few minutes...the bell boy was informative without being too in your face and gave us a few pointers for things to do...the room size was great(having stayed in N.Y before we have been used to smaller rooms) No Traffic noise at all....comfy bed and good air con. The free internet and gym were a bonus and came in handy.The Breakfast was okay..for nothing,and most people we spoke to enjoyed it....toast,rolls,cereal,hot coffee etc was a good way to start the day.
This is by far the best hotel in N.Y for value and we will definetly stay and recommend this hotel to all our family and friends. | 3 |
We stayed here for 6 nights. We checked in late after flying all day and just wanted to give our toddler a bath. The bathtub handle was completely stripped and we could turn the water on only with great effort. We could not get the hot water to come on. Checked the sink - no hot water. We called the front desk, told them the next day would be fine to have maintenance come and they said they would be there first thing.
We left the next morning and returned after lunch to find the bathtub handle lying on the side of the tub. We called and were told that maintenance had come and gone. Apparently they thought they were finished. We said we still had no way to turn on the tub and we still had no hot water. Maintenance guy shows up with some form that had been filled out on the supposed earlier visit. It was a "hot water report" that showed they checked the hot water in the tub - 102 degrees after FIVE MINUTES of running. No explanation as to why they couldn't see fit to put the handle back on.
We asked to be moved to another room, which they did. We had to go downstairs and get new keys. After moving all of our stuff, we decided to go for a swim. Upon returning to our new room, none of our new keys worked. On the way back up from getting yet another set of keys, I stopped to get a Diet Coke. Put in the money, pushed the CORRECT button and a Mr. Pibb came out.
Meanwhile, no one had bothered to input the fact that we had changed rooms into the computer system. We discovered this when a security officer showed up at the door two days later and started demanding to know in whose name our room was registered. I was kind of freaked out because he offered no sort of information as to why he needed to know. Somebody then radioed to him that we were legit.
So for two days, all of our phone calls were being transferred to the old room. This meant we were unable to connect with one of our friends during our visit. Grrrr. The new room was hot - gave up and didn't bother to report that particular problem.
On the next to last day of our stay, a memo was pushed under the door addressed to all guests that they "acknowledge there is a problem with the hot water system" and that there would be no hot water available from 10 p.m. to 4 a.m.
For our troubles, we got two free breakfasts and 2,000 Marriott points. We felt like they were practicing how to run a hotel on us. | 2 |
Initially, we stayed at the Four Seasons only because the neighboring Hilton was unavailable. Lucky US! I can’t say enough good things about the Four Seasons!
Wow! From the very first moment we set foot in the lobby, it was a good experience. The registration staff was courteous and efficient. Upon arrival, we asked about the possibility of upgrading our room. Now, many places would check availability- see that nothing was immediately available- and not wanting to be bothered, continue the check-in as-is. But the super-helpful front-desk employee took the time to check when the room we wanted would become available, put a rush on the housekeeping order, and stored our luggage while we went to lunch. An hour or so later, we returned to the upgraded room.
During our stay, were very impressed by the way every hotel employee would follow up on a request- making sure it was fulfilled. Our room was big and comfortable. We loved the glass shower doors that kept the water IN the shower. The lighted magnifying mirror near the sink was a wonderful convenience. It felt so welcoming to return each evening to a freshly turned down room… complete with music to greet us.
On the third floor, there is a walkway to the Houston Shops, where you can find many stores, a large food court, and free wireless Internet. How’s that for convenience?!
The only thing we didn’t like was not having a coffee maker in the room. But having the New York Times and the Houston Chronicle Sunday papers near the coffee and pastries in the lobby was an unexpected treat. The a la carte services were many. The spa staff was exemplary! We felt completely catered to at every turn! Next time we travel to Houston, we definitely stay here again. | 2 |
This was the best hotel experience that I have had in a long time! The service was impeccable and the staff was very attentive. My expectations were exceeded. We enjoyed the beautiful pool and the great happy hour they host on Thursday nights. There was so much to do in the downtown area, we had a great time exploring all of the new developments. I would highly recommend this hotel to anyone coming to Houston. The Four Seasons Houston was truly a Five Diamond experience. | 4 |
As Bette Davis would say, "What a dump!"
The Four Seasons hotel chain needs to either remove its name from this location or put some good money into renovations.
Skip this hotel and stay elsewhere.
Bad, bad, bad | 2 |
In the past few years, I have stayed at the Icon well over a dozen times. Management changed in April 2008 and the new crew has no idea what it's doing. Worse, they really don't care.
The Icon has long been my Houston hotel of choice due to it's downtown location and excellent restaurant, Bank, as well as it's gorgeous upstairs bar. Everything about the hotel has changed for the worse. Bank is now called "Voice" and the food is awful. The upstairs bar is closed, replaced by a kiosk in the middle of the new restaurant. The new hotel staff is careless and unprofessional.
I checked into the Icon for 2 nights because I had several meetings in the Houston area and I was hosting a breakfast in a private room on the Icon premises. I booked my room and the breakfast in March, 2008 and the events took place in May.
Upon check-in, I noticed the changes immediately. Instead of the mature, helpful and friendly staff I had come to know at the Icon, the front desk was manned by 2 giggling teenagers who were more interested in each other than in checking me into the hotel. When they finally did turn their attention to me, the staff initially could not find my reservation (it looked to me like they didn't know how to use the computers). When I told them I was a frequent Icon guest, the clerk shrugged and told me "that doesn't matter" since the hotel was under new ownership. Ultimately, they found my reservation and I checked in.
Later that day, I went to the new restaurant to check on the breakfast meeting I had scheduled the next morning. The hostess showed me the room which was set up for a large dinner that evening. I asked the hostess to make sure the room was set up for my very small breakfast and she said she would.
The next morning, my wake up call came 45 minutes earlier than requested. I got up, got myself ready and went downstairs to check out the room. It was locked, so I went upstairs to ask someone to open it. I asked the restaurant staff, the concierge and the front desk, none of whom were responsive. They just stared at me blankly and said they would see what they could do.
Despite the fact that I got there early, the room had still not been opened 20 minutes after the breakfast. Finally, I left my guests, which included a U.S. Congressman, and loudly demanded that SOMEONE take responsibility and open the room. Miraculously, one of the staff found the key and finally let us in. At this point, the catering manager appeared ( an extremely young woman) and informed me they had no record of my breakfast reservation.
The room had not been set up for the breakfast. I told the catering manager not to move the furniture. I wanted to end the embarrassment and begin the breakfast. Nevertheless, a team of staff appeared and began loudly moving furniture. I asked them to stop and they ignored me. I asked them to put out some place settings and they ignored me. I went hunting for the catering manager, found her and made these same requests. The place settings appeared, but the furniture moving continued. The shoved us into a dark corner of the room while they continued their noisy work.
I began the meeting despite the noise. It was impossible to carry on a conversation due to the racket. The catering manager wandered downstairs again and I firmly told her to stop the moving furniture. Finally, it stopped. Feeling lucky, I asked for menus and table service. We waited.
45 minutes later, we had no menus and no food. I went back upstairs to move the process along and was pleased to discover that menus had been printed on in black and white on standard 8X11 copy paper. I never asked for a special menu.
The breakfast finally settled down, the guests politely ignored the chaos around us. The food came out and it was truly awful. Everyone's breakfast was ice-cold. The eggs were runny. My waffle with fruit was cold, hard as a rock and utterly tasteless. The check appeared and, of course, we were charged full price for everything. No apology was offered.
After a series of meetings downtown, I returned to the Icon and complained to the hotel manager. He looked no older than 22 or 23 years old and he stared at me blankly and made no offer to discount the breakfast, my room, or anything else.
The next day, my wake up call came 2 hours early. While brushing my teeth I noticed that the drinking glasses in the room were filthy.
I couldn't get out of there fast enough. I will never return to the Icon or any other hotel in the "Destination" chain. It is a shame that a once-fine hotel like the Icon has degenerated into a such a mess. Stay Away!!! | 0 |
Stayed here for an overnight shopping trip to NYC. Booked a suite and wow, what a lot of room for the price ($369) in NYC! Full sized living room, dining area with kitchen and fridge, full bedroom with two (I thought comfortable) double beds and nice sized bath with very nice Aveda products. Two flat screened TVs. Our room overlooked 50th Street and there was some noise from the bar across the street, but we had the windows open and it wasn't enough to keep us awake. Great location walking distance to fabulous Madison Avenue shopping. Very friendly, helpful staff. Had dinner at Mint next door, which was bustling on a Saturday night and offered chic, excellent Indian fare, and quite reasonable for NYC. Highly recommended. | 3 |
I had booked 9 rooms for a high level delegation from my company to attend OTC'08. Right after reaching Scottish Inn, manager Mr Gaj spared no effort to ensure all comforts for all of us. On few occassions he even went out of way to help & guide us to carry out our business at OTC.
Would strongly recommend Scottish Inn to all those who are not too fussy about star ratings. I stayed there for nearly 8 days & found it as a home away from home.
Keep it up Gaj !!!! | 4 |
This was my second stay in the Icon and it remains an excellent hotel. The staff service is very good and the facilities and location are excellent. The breakfast is great and they have a very good shower. | 4 |
What a friendly, helpful staff we met at this boutique hotel. Starting with the bellman and continuing to the front desk staff, we were so impressed with their friendliness. Even the housekeeper we met in the elevator was charming.
Mint, the restaurant next door is terrific (Indian cuisine). The room was nicely appointed and very clean, however, it was a bit small and the window was located high in the wall, so you couldn't see outside. Also, I would request a room in back next time since I found the sirens and honking horns of NYC a bit much.
But overall, it seems a good location and we appreciated the accommodating staff. | 2 |
I have been staying here for all my business trips to Houston for the past 2 years and will not come back again. The hotel has lost its way. The personal service now feels the same as any other hotel that I stay at. The one advantage that this hotel has over others its the rich decor and feel of the rooms. I have no idea what happened here, but the familiar faces of the staff that I enjoyed seeing in the past are no longer here. They must have realized something before me. | 0 |
Stayed in this hotel continuously for more than 8 months !
great hotel, has cooking arrangements, kitchen, microoven, washing machine in the rooms. bath is great, has tv internet, good staffs. Hotel has a gym and a great big swimming pool, spa facility. The hotel is right in the midst of the west energy corrideor. Good breakfast. All the facilities are all inclusive. Cheap withing 100 USD only per night. has a hotel shuttle for going around upto 5 miles ! | 3 |
Awesome , fantastic & great place to be at. Chill out in the pool and enjoy the hospitality and care taken to make your stay comfortable.
Spacious Self contained rooms and suites , Internet fast 24/7 and staff courteous. | 4 |
This is a very trendy hotel. A boutique feel to it. My husband checked in that morning, and I late that evening. I had told him it was pretty lavish and to look for the extras, but he made a quick note of the simple things that were missing.
The lobby is beautiful and the hotel front desk staff was very professional. However, we did recognize early that they wanted to create an upscale experience. The bathroom was huge. The shower and tub were great. You could watch television from the tub, which was a nice touch. The room was a comfortable size and the furnishings were oversized.
It was very warm the week we stayed and we quickly realized that there were no ice machines. You had to call housekeeping everytime you wanted ice, which meant you were tipping for ice. My husband paid $3 for a candy bar and when we asked about vending machines or a drug store, a gentleman working downstairs looked at us as if we were from another planet. When we walked away, he looked at his co-worker and shook his head.
Most hotels will leave fresh soap, shampoo, etc. if they see you have already opened what they set out. But housekeeping did not and when we asked for fresh soap the housekeeper came up and informed us that we had not finished the one we opened, but she would leave us two anyway. (I did mention it was hot that week so we would have used the soap after taking 2 showers.) We did leave a tip for housekeeping everyday, so we could not understand why it was a hassle to leave fresh soap.
The elevators were slow, but very beautiful. The key access was a great feature since we were staying in the downtown area. Parking was valet only and tipping the valet everytime we left and came back was also adding up.
On our last night, we received a knock on the door. A young man was going around collecting the water that was in the room for purchase. The hotel had been sold, and the new owner did not want to provide water. Very beautiful hotel and expensive for Houston. We expected that more be "included". Never thought we would miss being able to get ice. Stayed in the Galleria Area twice earlier this year and saw from this stay that Downtown is over-rated. | 2 |
The hotel is nice and the staff is great but the rooms on the front of the hotel are bombarded with street noise from a night club across the street until 3:00 or 4:00 AM on Friday and Saturday nights. We aslo had street paving until 2:00 AM on Friday night. It was the worst street noise I have experienced in NYC and we travel there a lot. If you stay at the San Carlos, ask for a room in the back of the hotel. | 2 |
Was visiting the Houston area for a family wedding and had researched tripadvisor (by Hobby Airport) for a clean hotel that was also a good value.
This hotel was exactly what we needed for our stay. It was clean, very reasonably priced, offered a very good hot breakfast daily and evening snacks and beverages.
The rooms were a decent size with a small refrig and microwave. The furniture could have used a little updating, but the overall cleanliness was very good. Housekeeping service was efficient and provided extra towels without having to ask for them. There was a pool that appeared to be clean (half of the pool was inside and half outside the building). There was a small exercise room on the 2nd floor. There was a room offered to guests with a computer, printer, scanner and fax if needed.
Although their online site does not mention it, the Drury Inn will also provide roundtrip taxi service from the local (Hobby) airport. Be sure to give them a call to confirm this before leaving home.
We had a very early flight home and the front desk scheduled the taxi service the night before we left. We left at 4:00 AM and there was a fresh pot of coffee waiting in the lobby for us. All in all, it was a great stay at the Drury Inn. I had never heard of the chain before, but will definitely look for the Drury Inn on my next trip. | 3 |
I just returned from a stay at this Drury Inn, and I would highly recommend it to anyone traveling to this area of Houston,Texas. The staff are very friendly, accomodating, go out of their way to assist the customer. Even help with your return to the Hobby Airport. My stay was excellent, the price was good, the service was awesome and I would definetly stay here again. | 4 |
We stayed at this modern Drury hotel for a weekend visit to the Houston area between a few days in New Braunfels and a few in Brownsville Texas. Since we were flying into and out of Hobby, this was a good location. We have stayed at Drury's before and know they are a reliable mid price brand - but this time we got an upgrade to a suite - so it was even better value.
On the Saturday we drove down the adjacent freeway to Galveston and visited the excellent Schlitterbahn Waterpark - which has an unusual facility of having a retractable roof so part of it can stay open in winter. This was a very hot late summer day so the roof was open. Well worth the trip.
We arrived too late to test the free evening drinks - but did try the free breakfast - which as other reviews have stated - is a good way to start the day - and saves time as well as money.
The area is a bit dodgy - but that for some reason is not unusual for the area round airports - they are often sleazy.
Enjoyed the stay and maintained our faith in the brand. | 4 |
We've stayed at many airport hotels which were marginal in amenities, quality of accomodations. We stayed at the Drury Inn twice, the night before our cruise and the night before catching our flights home. The rooms were comfortable and clean. The full breakfast was plentiful including fruits, pastries, waffles, eggs, sausage. Rarely does one get this type of selection at mid-scale hotels these days. Also, although we did not avail of the service, we could of made 60 minutes of long distance calling for free from our room within the US. This hotel is a great value! | 4 |
Hotel was very Clean, Staff was great. little pricey. Room had a view of the freeway. Wireless internet didnt work on the 6th floor, which is where i stayed, so I had to either move rooms, or go to the lobby to use my laptop. Convient to dining, and to local shops. | 0 |
Hampton Inn is the road warrior's place to stay just off the inner 610 beltway. The place is packed with middle managers and salespeople - not a criticism, and the property is geared to the needs of business people on the road. The main selling point is that everything is included - a good continental breaksfast (albeit served in grim polystyrene plates and bowls, with plastic cutlery and disposable cups - how eco-unfriendly is that? Does putting china in a washing up machine really break the budget for the Hilton Group?), a small pool and adequate gym, and free wireless internet. There's same day laundry return and a good location near the Galleria and Uptown Park. The room decor is a little tired, and housekeeping are very slow to make up the rooms, but it's not a bad place... just not great | 2 |
Located on the side of a freeway, this hotel features beds as hard as rocks, non-smoking rooms that reek of smoke, and no maid service. That's right -- they'll clean the rooms after you leave, but until then you're on your own. Hard to believe La Quinta would put its brand on this place. | 1 |
Staybridge Suites Houston West is a new, bright & clean property with amazingly friendly staff. The rooms are cozy and the free breakfasts are great. Each night there is a manager's reception in the lobby lounge with drinks and appetizers. A beautiful fireplace with comfy couches and tables & chairs to socialize or watch TV. I've stayed here twice so far and both times there have been families staying as well. There are bachelors, 1 & 2 bedroom suites. Each has a sofa or 2 arm chairs, full kitchen with dishes, utensils, table & chairs or island breakfast nook. The decor is modern although warm and welcoming. My travel agent made a mistake this time and booked me into the Staybridge across town. This site was sold out so I had to cross the street to the Mariott Residence Inn and all I can say is "yuck"! Cold and uninviting. Staybridge has a fenced in pool with tons of towels, a BBQ area and ample parking. The staff, especially Lauren & Norma at the front desk, bend over backwards to make you feel welcome. Negotiate rates too. If you're staying a week or longer, you can get down to around $80 per night. Awesome place! | 4 |
We needed a suite because of the young children, and found this to be quite comfortable, as well as reasonably priced. There is hot, complementary breakfast every morning (not the best one we've had but quite reasonable). The suite itself is clean and we were quite satisfied. It is equipped with a microwave and mini-frig. Not a full size kitchen but enough to meet our needs. | 3 |
Went to Sugarland for business with a colleague and stay in this hotel for more than a week. Initially was staying in another Holiday Inn Hotel near The Fountain, but this hotel was closer to the office, so we shifted.
The hotel was ok for business travel, but transport in Houston was an issue... no public transport, except for cabs, which you have to call and wait.... The room carpet had cigarette burn marks, the room was best, an average room. Breakfast was buffet style but very limited choice of food, with the usual bread and cornflakes ++...
All was ok until we check out and realised that they've added additional laundry charges on our bills... so we ask them to correct it... and thought it was fine after that. But when we received our credit card statement, the laundry charges were still included... we wrote in to the hotel but have not received any reply. Even though the amount wasn't much, I was disappointed that such incidents can occur... | 1 |
We stayed at this hotel 4 nights (June 16 thru June 20) at $84/ night for a non smoking, one king bed, standard room. We booked the room at the hotel web site, with AAA discount and prepaid rate. The hotel is in a busy intersection of Highway 59 South/ Southwest Freeway and Hilcroft Avenue. This is a good location to various shopping and restaurants. Hilcroft Avenue is particularly dominated with Indian, Persian, Middle Easterns foods and shops. We had good food (chicken and beef koobideh) at Persian Grill. At the intersection of Southwest Freeway and Bellaire, along Bellaire, there are a lot of Asian restaurants (Vietnamese, Chinese, Korean, Japanese... you name it). If you like Cajun crawfish, the best place is inside Hong Kong Market food court. Landry's seafood house is another excellent restaurant to try. Hotel has a nice landscaping, enough parking spaces when we came back late around 10pm. There is security guard walking aroung at night. Hotel requires key card entry to access elevator and breakfast area. Public restrooms is very clean. What we don't like is the room size, a bit on the small size, especially the bath room. It is tiny, no place to put toiletry items around the sink. No wireless internet connect, we have to get a cable from the front desk to connect. Besides that, connection is very good. Breakfast area is quite small with only a couple tables placing very close to each other. Breakfast items are very basic and not many selections. Quite boring for us | 4 |
My family and I stayed here after returning from a trip to Florida, and were pleasantly surprise. The night before, we stayed in a Motel 6 that was just horrible. My wife was happy to move and was very comfortable with our stay here. Would stay again. | 4 |
My family stayed in three different rooms while in town for a memorial service. My biggest complaint has to do with the pile of vomit directly outside my room (for the record, not mine) my sister discovered about 9 a.m. I let the concierge know on our way to breakfast, but it was still there when we had finished. I made another call to the front desk about it at 10 a.m., and they said they were aware and were sorry it hadn't been cleaned up yet. Finally, at 11:30 a.m., two and a half hours after I had first noticed it (and I am SURE it was there before that), it was cleaned up. Meanwhile, housekeeping had rolled their cart right through it! Horrific.
We also had problems with the shuttle. It's supposed to go to the airport every half-hour, and we had made plans to take the 2 p.m. to the airport. My father called down to check that it was on time, and they said it was and to come down 5 minutes before 2. When we had been waiting 10-15 minutes, the manager said the shuttle driver had to make a stop at Wal-Mart (?!??!) and would be a little late but would be there soon. By the time 2:25 rolled around, we were livid. The driver showed up and said he'd been sent to Wal-Mart to pick up styrofoam plates for the hotel's restaurant. It wasn't his fault, but management's!
Both incidents detail that the front-desk staff was utterly stupefied at any of our questions or requests. When asked about restaurants nearby, we were greeted with blank stares. When I told them the tub in my bathroom wasn't draining (gross, and another big problem), they seemed annoyed. I bet that doesn't get fixed.
This is not typical for a Marriott, and we're contacting the regional manager about our stay. Horrible.
The upshots were nice staff in the restaurant and bar. That's about all I can think of to say! | 1 |
This hotel did not live up to the Courtyard brand standard. This property looks to have been renovated from a super 8 or something along those lines. The room and bathroom were extremely small and cramped. No wireless internet was available, I had to use an ethernet cord. The hallways were narrow and dark. This hotel is in desperate need of an upgrade. Upon return to Houston I will definitely choose another hotel. Not worth the price paid. | 0 |
After a long, grueling day of meetings and driving in terrible weather (windy, cold rain/sleet), it was nice to get to this hotel and be greeted by friendly front desk staff. My room was large and the bed and linens were most comfortable. Nice large-format TV screen in the room along with good workspace at the desk.
Bathroom and amenities were average but overall the room and hotel were very clean despite undergoing some remodeling.
Best thing was the room service. The food was very good and prompt service to the room. I was hoping for something "average" but was pleasantly surprised by an above average meal.
Despite having a room facing the runways of Hobby, the noise level really wasn't all that bad. The walls between rooms as well as underneath the door could use some work though as noise was heard through that. | 2 |
First of all when we checked in, it was a different price than quoted on the internet. When we got to our room, the walls were cracked and covered up with tape, the toilet wouldn't flush on the first time, there were baby roaches (which means infestation), the tub looked gross and there was food in the microwave from the previous guest. Before we saw the bathroom problems we called downstairs to get the iron that is supposed to come with the room but the front desk attendant told us we had to pay a $20 deposit because they have been stolen in the past. I didn't understand how we had to pay a deposit AFTER we already paid for the room and it was supposed to be in the room. We called back after we tried to use the restroom, and asked if we could be moved to a different room and the attendant told us her manager said to give us our money back because we were not happy wth the hotel. So not only was it GROSS, they pretty much kicked us out. There were no complaints on our part and I would never recommend this hotel for anyone to stay in. It looks nothing like the photos on the internet and it is a remodeled version of the Days Inn. 4 stars my ass! | 0 |
Using a discount program shouldn't have to mean the worst room. I don't think the hotel was all booked, but we were given a room on the first floor across the 24 hour-open fitness room (i.e. noisy).
The hotel itself is a little old, but the room is ok and clean, with good furniture and amenities. The heater, however, wasn't working at all, and we froze during the night. We had to place a bathing towel underneath the door to keep cold air from coming in. When I told that to the front desk staff in the morning, no apology, nothing. The room shouldn't have been made available to begin with.
This is the first hotel for me to pay $ to use business center. No public space free wireless Internet, either.
The parking lot was full for a party at night, and we had to park our car right next to a dumpster.
It may be ok for business customers who pay full price. For discount program travelers, beware. | 0 |
Agree that this hotel was dirty, outdated and rundown. We stayed in one of the suites w/King bed. It rained the first day and I heard dripping and looked to see the bathroom ceiling had a big crack in it and water was pouring down from upstairs onto the toilet. They gave us an inferior room to move into (2 doubles, much smaller room) and refused to adjust the price. We put on clean white socks after our shower and within one hour, they were all black from the disgusting dirty carpet. Would not stay there again or recommend anyone to stay here. | 0 |
We stayed overnight at this hotel, and I would not recommend it. I got very little sleep, being kept up by numerous bites from unkown vermin -- bedbugs, fleas?
Also, in the morning I noticed that someone's car was broken into overnight (window broken, police arrived later). They were parked in the front, and there was hired security when we arrived late in the evening, perhaps it's a regular problem. | 2 |
Checked in rather late at night (like 2:00 AM) after driving into town for a funeral. It's the only hotel that has a room available for less than $150. I should have known there was a problem when it was only $59, but I figured since it was the last room, they were offering a special on it.
The guy at the checkin booth took his time processing the check-in. I asked if he could make sure my rewards card was noted on the reservation and he said okay. A few quiet minutes later, he was still staring at the screen. I asked if there was a problem, he said no and printed out a receipt for me to sign. I asked again about the rewards card (he never asked for it, so he couldn't have added it), and he said I would have to call. Fine.
I find my room, walk in, close the door and the door barely shuts or locks. Someone could barely push the door and it would open. At this point, I am tired and since it's literally the last room they had, I wasn't going to get another one anyway.
Main problems:
-The "non smoking room" reeked of cigarettes
-The floors were fillthy - made the bottom of my feet black
-There was soap scum in the shower, like someone had a bar of soap that got stuck to the side and no one bothered to clean it
-Someone elses hair (what appeared to be facial hair from someone who had shaved) all over the sink, and the shower
-The beds were concave in the middle, like they were 20 years old, even though the hotel isn't that old
-The blankets were knotty
-The sheets we itchy and rough
- The towels looked like they were washed on cold and left to dry by air
When I checked out in the morning, the day person couldn't find my reservation. She asked if I was SURE I stayed there last night. Um, YES!!!!!! Finally she found me and turns out the night guy had listed me as a no show. Well, he took my credit cards and I signed the receipt so I would have to argue I was there!!!!
When I tried to call the rewards line to have the night added, they said I was a no show too. They called the hotel who also confirmed I was a no show, but said they had a record of me staying there in Feb 07. NOPE, not me! I had to fax in a copy of my receipt and 3 days later the points still haven't been added.
Considering the quality of the room, I deserve my points for it!!!!
Would NOT stay there again, even with the cheap price. | 0 |
Hotel has potential, but the front desk staff has no clue what hospitality is. They were overall rude (Not only to me, but t oothers who had similar problems with their room/internet connection) Don't think they staff meant to be rude. They are just not qualified to be in charge of a front desk. Alsom, there was a language barrier which make things weven more difficult.
Hotel grounds look like a constriuction zone. Forget about the internet which is very spotty and only worked for 2 hours during my entire stay. Staff was clueless as to how to fix, even though all they neeeded to do was tro turn the modem on and off. I ended up moving to the Super 8 next door. Less hassles. | 0 |
Spent one night-got 2 rooms. Manager was very nice and very helpful. We stayed close to the airport because of free shuttle. No problem at all with the place. There was a funny smell in the room but turned the air on and it went away. Seems to be a moldy moisture smell common to this area. I will stay here again if ever need to. | 3 |
This hotel is like a train wreck in motion. The front desk folks where rude, and unwilling to assist my family when we asked to switch
rooms due to several bed bugs and flying nats
The room smelled of mold, shower curtain and tub was moldy, our non-smoking room smelled of smoke. The breakfast was laughable, and friendliness of staff was non-existant.
Earlier in the day I called the hotel to help with a flower delivery.
The front desk was insistant that I didn't have a reservation and that i must be the one mistaken. Meanwhile i'm starring at a room key. Total lack of respect for the customer and maintenance for the property. We moved to a Hampton Inn down the street for $115/night. WELL WORTH the extra $$$.
Stay as far away from this hotel as possible. Now you know. | 0 |
Estuve en este hotel un total de 8 noches, con mi mujer, durante parte de nuestra luna de miel en Junio de 2008, y la verdad es que nos encantó. En la agencia donde reservamos el hotel, nos lo recomendaron, ya que para una luna de miel merece la pena pagar un poquito más y que la estancia te deje un grato recuerdo. Después de nuestra experiencia, y oyendo los comentarios y experiencias de muchas personas que estuvieron en otros hoteles más económicos, tenemos la seguridad de que acertamos 100%.
Lo suelen incluir en los catálogos de viajes, y en los sitios de viajes de internet como categoría lujo o semi-lujo, pero en realidad sería como un NH (3 o 4 estrellas) en España.
El hotel está reformado en su interior. Las habitaciones son amplias y muy completas: TV, caja fuerte, nevera mini-bar, microondas, utensilios para comer, para hacer café,...
Incluye el desayuno (lo que no es muy habitual en NY) y aunque no incluye platos calientes ni salados, hay buena variedad, de bollitos, panes, y el café es bueno. También hay zumos, y creo recordar que incluso yogures y algo de fruta.
El personal era muy amable. Incluso nos dejaban chocolatinas encima de la cama cada vez que hacían la habitación.
En cuanto al ruido, a nosotros nos dieron una habitación en la planta 11, y daba hacia la parte posterior, así que el ruido exterior no se notaba en la habitación. Os recomiendo por tanto, que si queréis evitar el ruido de la calle (Nueva York es bastante ruidosa), pidáis la habitación en un piso alto.
En cuanto a la ubicación está en pleno MidTown, entre la 3ª avenida, y la avenida Lexington, en una zona con muchas oficinas, comercios y restaurantes. Muy bien situado, para ir por ejemplo al Rockefeller Center, la 5ª avenida, o Central Park.
Y en cuanto al precio, es alto como todos los hoteles en Manhattan, y aunque es un poquito superior a los hoteles que suelen ofertar en los viajes a NY, merece la pena pagar la diferencia. | 4 |
when i arrived the hotel was hot, no air conditioning. i was told they were renovating. i went out for a while , got dinner and brought it back to the room. i was in room 205. i changed into my nightgown turned the bed down, and propped the pillows so i could watch t.v. and eat. i was sitting in bed when i felt like something was biting my back and neck and making me very itchy. i was hysterical and went to the front desk. the manager was there did not tell me her name, and said they had had a problem with bed bugs. she credited my room, but i was afraid to stay there, because of the health risk. the only place they could find me was the marriott which was outrageously expensive, but i didn't have a choice. i have reported this hotel to the texas dept. of health and i have contacted my attorney. PLEASE DO NOT STAY HERE IT IS NOT SAFE THERE WERE BUGS ALL OVER MY BED AND I SAVED THEM TO PROVEIT!!!!!!! Lorraine Kudirka | 0 |
This hotel should be shut down. Upon entering our room, it was at least 100 degrees. We had to blast the air conditioner, and stand next to it, naked, for 30 minutes until the room got comfortable enough to sit on the bed. There were ants EVERYWHERE. Stains all over the carpet. Pay a little extra and stay somewhere else!! GROSS! | 0 |
This has got to be one of the worst hotels I have ever stayed at. I checked in and the "owner" complained that Expedia are taking 30% off his profit and that he should block all Expedia bookings. Then I got to the room where NO towels were in the room, the bed had cigarette burns, the ceiling had mould stains, furniture just had stains everywhere and I would hate to guess what type of stains they where. The cleaning staff were total useless. How this type of hotel can stay in business is beyond my comprehension. I paid for the full week and stayed one night. I stayed with friends 50 mins away from Houston due to no availability in Houston. While this was inconvenient it was better than staying in a fully paid shanty that should have been condemned years ago. Pathetic and shame on Expedia for giving this two stars. I have provided pictures. Don't waste your money here. The only reason why I even tried this hotel was because ALL Houston hotels were packed. | 0 |
I chose this hotel because I had to go to Houston for the USMLE Step 2 CS, it was recommended by the USMLE site, and it offered free shuttle to and from the airport and the exam site. Before I even reached the airport, the shuttle bus driver screamed "Go back to Mexico!!" at another driver on the road. The hallway to my room was poorly lit, the light above my door was out, and when I entered the room it smelled like mold. I turned on the air conditioning and the smell intensified. The furniture was old, dirty, the TV had a piece of the panel broken off, the remote was broken, the blow dryer had a big piece broken off, there was no alarm clock radio, the towel had an orange stain that looked like blood after its been bleached, and the shower curtain had a burn hole in it. I didnt even want to touch the bed, nevertheless sleep in it. As I was using the internet (which to their credit DID work well) to find another hotel, someone knocked on the door and didnt even wait long enough for me to reach the door to open it before they opened it with their own key. At that point I decided that as a female, I didn't feel safe staying so I checked out and stayed at the Crowne Plaza Hotel. It's across the street from the testing center and its MUCH nicer. Very much worth the extra cost. Oh, as I was waiting for a cab to leave the Days Inn, I noticed someone who might have been homeless loitering in front of the lobby. NEVER stay there, it's not worth the discount. | 1 |
We had always had decent experiences with Howard Johnson hotels.
Then we made the mistake of staying at this rat hole.
Upon arrival, the room smelled like a cat had peed all over. It didn't take long for us to realize that the smell was coming from the air conditioner. We requested a new room. The only available room was a room that smelled badly of smoke. Since we were traveling with a 2 month old, that was no option. And sleeping in the car wasn't either (though it would have been as comfortable).
The manager on duty did try to bring in an air freshener, but unless you spray it up your nose, the smell is not going away.
We complained to the hotel at the time of checkout (and got a "sorry" only). We also called the hotel to speak with the General Manager after returning from our trip and got no returned call. In all of our travels, we've endured a lot without ever complaining. In fact, I don't ever recall complaining to a hotel.
In this review, I didn't even get to the hard bed, the dirty bathroom, etc.
The final straw: not only were we charged once, but they charged us twice for the same room. It took more than 2 months to get one of the charges refunded.
If this hotel were free, we still would not go back. | 0 |
This motel is a dump. It's right next to an adult entertainment venue! Hotels.com messed our reservation up and booked us at this motel by mistake. When we got there, I knew right away this was not a motel I would even consider staying in. It's very old and not updated adequately. Fortunately, Hotels.com did the right thing and allowed us to cancel our mistaken reservation, as long as we would book another hotel through them at the same time, which I was more than happy to do! | 0 |
This was the worst hotel experience I've ever had. I was traveling as a young single woman and had driven in from another city in Texas to stay overnight for an early flight. If I had it to do over again, I would have stayed in my home and gotten up at 2 AM to drive in for my flight instead. I arrived at this hotel at around 10:30 PM and had trouble even finding it with the hotel's directions. The parking lot was badly lit. I knew I had made a mistake when I reached the lobby and it was full of people just loitering and staring at me. The first room I was given was occupied by someone already (I went up there and found the lights on and television blasting, and given the general creepy feeling from the lobby, I didn't even want to knock and find out who it was). So I went straight downstairs and got a new room. Well, that one was MUCH worse - the television set had been STOLEN (the wires were left strewn about), it was filthy and smelly, stained, and someone had obviously tried to rip the door open when it was chained. I sat on the bed, practically in tears, and called EVERY hotel in the area. There were NO rooms anywhere although I was willing to pay anything. I finally went back downstairs and demanded a new room. I then discovered that the person originally in my first room was, in fact, the maid - at 10:30 PM, blasting the television. They insisted that it was a much safer and cleaner room, which it was once I finally went in it. I still kept the lights on all night and barely slept. It was a truly terrible and frightening experience.
I would have rather slept in a chair at the airport. DO NOT GO TO THIS HOTEL. I will be reporting this to the company and hope it will be renovated if not shut down completely. DISGUSTING. | 0 |
I was booked into the Intercontinental for 3 days by a biz associate. This hotel is not a Hilton and is an older structure, so if it is a Hilton or A Taj Mahal you are looking for then this is not your hotel.
I dont agree with the previous writers other than to say that older structures such as this are under constant repair and at the low rates it is not a place you might bump into ambassadors ,statesmen and industrialist.
Maybe I caught it at a good time but all of the important elements seem to be in place. Were it not for the worn curtains in my room and well worn carpets, in the nicely furnished lobby I could give this location 4 stars, weighing on price consideration as the strongest factor.
The staff was very accomodating, the internet worked fine the in the lobby,breakfast was "continental" as advertised. My room was clean, freshly painted. The air ,tv and internet worked in my room as well as throughout public areas of the property. The pool was clean and relaxing though it could use a fresh coat of paint. It is obvious that these folks are constantly upgrading the property.
I always look for hotel bargains and if a no frills , airport convenient ,motel at a very reasonable rate is also what you are looking for i would give this one a shot.
Incidently the graffiti marked building out front is a property that is for sale, it is nearly a block from the building,the graffiti is not bad work actually and building is a great landmark to help you find the motel..
THere are litterally dozens of restaurants in the area , there is an IHOP just a block away. A Macy 's mall cross the street.
I could say more but it would all be good..Happy travels | 2 |
We booked here just for one night since it was convinient we were just gona be there to sleep but Oh my God never again the bed was so small, the carpets super dirty with left over food on the corners, the shower didnt had hot water, the shower curtain fell every 10 seconds, the remote control didnt work, terrible smell, dont even bother to stay here | 0 |
Days Inn are usually a very good deal, however this hotel is below average: Dirty, dark and smelly! 2 power sockets did not work! Very old inventory and installations! Numours mosquitos where waiting in my room already. How nice... Wireless signal was very low! Rude lady at the reception! Ridicolous breakfast! I only booked it because the location, close to my clients, however I was happy to leave and that I did not spend more time in the room! Try another one for the same money, or spend USD 5.- more per day for a Red Roof or La Quinta... | 1 |
Comodo e pulito, piuttosto centrale. Offre la prima colazione compresa nella tariffa e questo non è poco per NY!
Il personale è molto gentile e customer oriented | 4 |
A telling sign of a business not-so-well ran: this motel is still missing a sign, after it has been broken by hurricane Ike four months ago. The place is hard to see at night even though it is right next to the highway.
The receptionist was very nice even though we arrived very late, the motel has a nice lobby, we got a spacious room with a working TV and remote.
However, the room had a smell to it, and the ancient A/C unit was very noisy. The bathroom was less than clean, and the water not quite hot. The advertised wi-fi was not working.
Overall, pretty sad place. | 0 |
With a lot of negative reviews, I had a lot of concern booking this hotel. A nearby hotel (with better reviews) clued me in saying most of their rooms were out of service due to Hurricane Ike. He said the Baymont wasn't as badly damaged, so I gave it a try. Bad idea. We had low expectations and it was still worse.
The front desk at check-in could care less about anything but their personal interest. No first floor rooms were available so we took a second floor room by an elevator.
After our own searching we found a couple of luggage carts - both with a lot of damage. We got in the room and it had a really bad smell. It was late and remembering the reviews we just grinned and beared it. The room was dirty - even the bathroom would get your bare feet dirty. We kept our shoes on. The water damage and mold in the ceiling was scary - see photos.
There was a lot light in the room - probably the best thing about the room.
We couldn't get the room warm as the a/c & heat unit was almost totally stopped up with dirt (see picture). Some hotel clean their units monthly - some never do!
Can't tell if there was plenty of hot water - never ran it more than a minute at a time. The drain barly worked and we were left in our own dirty water.
The breakfast was pretty much a joke with little choice or room to get at. People were hungry - each time they put out something there was a crowd fighting for the meager supply.
The wireless work fine and still said La Quinta on it - the former brand.
We never saw anyone come in or out of the first floor - suspect Ike damage.
There were some people with open doors on the second and third floor after midnight but I saw no active drug activity. The security lady stayed seated in the lobby doing her own thing & it was a cold night.
We survived - I have had worse. But we will never consider staying here again. | 1 |
This Quality Inn was just east of the 610 Loop on 1-10 in Houston. It's not the best neighborhood, but it's passable. Plenty of restaurants nearby.
The hotel itself was in good shape and the room was clean and up-to-date. The grounds and the pool are attractive.
The continental breakfast was more than the typical one including fresh fruit, waffles and biscuits with gravy.
The desk personnel were competent, helpful and quite pleasant. The maids did a good job cleaning the room.
The biggest downside was the internet. It definitely was not fast, often quite slow, connectivity was poor, and it timed out frequently. I had work to do there and the internet speed and connectivity was a major impediment. The staff are aware that connectivity is a problem. I'm not sure why the management doesn't address the problem.
If internet is not important to you, then this is a good place to stay. If you want fast and reliable internet access, stay somewhere else. | 0 |
I was staying with friends, we got the room of the convience, the room was disgusting. Almost like no ever cleaned it when we checked into it. Filled with little cockroaches, spiders. | 0 |
Stay Somewhere else even if it is one of the cheapest spots near the airport. This place was horrible. The room actually stunk! I had to spray air freshner in the ac vents in order to breath. The sheet felt wet at times. In Houston you get what you pay for and this dump was rated 2 1/2 stars. They allow pets and thats probably where the horrid smell came from. The internet was down while I was there. I was trying to save my business some money. I learned a valuable lesson. You get what you pay for in Houston. | 0 |
I stayed at the Comfort Inn on Tidwell a few times and LOVED it. When I came here, I expected the same quality and service, but I was vastly disappointed in both. There were too many problems to list. Never will i stay here again. I recommend the Comfort Inn Northwest on Tidwell to everyone who wants a comfortable, very nice, yet cheap hotel stay. | 1 |
This place was a nightmare from beginning to end. The management seems like they have no idea how to run a business and don't even get me started on the receptionist and front desk help which are all idiots.
We were trying to find a DECENT place to stay after Hurricane Ike which was stressful enough as it was. Dealing with this place made it even worse. I would advise anyone that is considering giving their business to stay at this place to RUN AS FAR AWAY AND AS FAST AS YOU CAN before you even consider staying at this thing that they label as a "Hotel". | 0 |
This hotel rivals the lowest cesspools available. I lived here for three weeks in Oct. 08 on a business trip. Most mornings, I woke up to sandblasting around 7am while they were repainting the balconies.
When I checked in, there was drying equipment in my room because the ceiling leaks. I actually woke up one morning after a good rain and the foot of my bed was soaked.
The rooms smell like mold, doors won't close, and it appears this place had no maintenence since Disco.
The real horror happened after I checked out. A month after checking out and paying my bill in full, they sent a debit to my account for over a thousand dollars. When I contacted Steven, the manager, he told me he could not help and I should email the accounting department. Their corporate customer service number told me the same. I emailed and heard nothing for three days. When I called after three days, Accounting still had no answer, and at this point the manager began denying portions of our conversations from the previous week.
Today, almost a week after they debited my account, I am still waiting for a refund. I requested that accounting email when the refund was sent, but had to call to find out that they claim to have sent it.
Do not stay here. If you have an issue it is impossible to resolve. Every person has the "I can't help you" mentality. | 0 |
This is a terrible place; I ended up here for one night after a long drive and this was the only motel which had rooms available. Seeing as it was just off the I-10 I pulled in and booked a room. It was dark, I was terribly exhausted, but still - big mistake !
This motel is filthy, dangerous and depressing. There was some kind of rotting Indian food in the fridge in my room which made me feel ill, after changing rooms I found the sheets and mattress in the new room to be stained yellow. I ended up sleeping on the towels, which themselves were only marginally better.
TV consists of several channels of hard-core porn which looks like it has been filmed in a local crack den.
On the ceiling above your bed they have some kind of flourescent mural of stars and the moon which glows in the dark.
I was woken up at 3am by somebody pounding on my door and shouting in drunken gibberish, eventually they went away but you can imagine that I didn't get much sleep thereafter.
In short, it is the kind of place that truck drivers take prostitutes, stay away at all costs.
I was so happy when the sun came up and I could leave the place, I kid you not ! | 0 |
My first sign of trouble at the Passport Inn and Suites was the bullet-proof "bankteller" baracade the family who runs the motel hides behind. The prostitute sauntering across the parking lot was kind enough to get the proprietor's attention so that I could check-in, otherwise I expect I would have had better luck waiting for the rapture than being noticed in the shadows that envelope this part of Houston. After paying for my intended four night stay upfront, I made my way to my assigned room. Having spent time in third world countries, I think it is fair for me to judge the accomidations as poor; the furniture consisted of a black faux-leather "love seat", a lumpy king-sized bed, a barely functioning television, a boombox, a brass and ebony dresser of drawers and a tragiclly neglected shower curtain. A colony fruit-flys had already been occupying the room for some time apparently, judged by thier particularly agressive nature. I spent one night of the four I paid for, the motels no refunds policy determined that the other three nights the fruit-flys had the room to themselves. | 0 |
I am a travel agent and book this hotel for a client. They refused to honor the reservation rate, however, when I 'blind' called to make a reservation after they denied the rate, it was the same rate and would not give this rate to my client. I asked for a manager and he said he was the owner, which made this situation even worse. He said he was going to charge the credit card even though he would not honor the reservation rate. There will be a lawsuit if they do proceed with the charge. They are a cheat and dishonest!!! Do not stay here. | 0 |
We were called to Houston on short notice, and needed a hotel in the Galleria area on just a few hours notice. Virtually everything else was sold out or outrageously priced ($300+ / night).
I saw the hotel had rooms available on Orbitz, so I called the Priority Club phone number to book a room. The AAA rate was good (>$150 / night), and it was available, so we grabbed it. I was VERY clear with the representative on the 800-number that I needed a crib for the room. He even read it back the request to me.
When we arrived at the airport in Houston, I called the hotel directly to confirm our reservation and remind them that we needed a crib. They said: "there's no record of the request." I said: "well, I'm requesting it now. We *really* need it!"
When we got to the hotel, it was clear they hadn't done anything about the request, and there was no crib to be found. I realize it was just a request, and not guaranteed, but it certainly didn't seem like they were trying very hard. The worst part? At 12:15 AM, after we had all gone to bed, they called the room to tell us they hadn't found a crib! Well, duh!!
The next morning we had warm, not hot, water in the shower. To their credit, engineering came right up, and the problem was solved for the next morning. I don't know if it was just our room, or the time of day that we took our showers, or what...
Also, the wireless Internet access died at 7:00 PM on our second night in the hotel, and wasn't back by the time we went to bed at 10:00 PM.
Overall, the property was actually in reasonably good repair. We had a room in the "South Tower" on the fourth floor with a door to an interior hallway. I can see why someone who got a room with an exterior door would be unhappy - the website doesn't say anything at all about that!
I thought the room was basically clean, the beds had what appeared to be new linens, the common areas were in good repair, the parking was easy, the location was good, etc.
So, overall it was a mixed bag. There was some stuff that I wish had gone differently, but the hotel was totally acceptable. That being said, I won't rush back to this hotel unless it's absolutely necessary. There seem to be more hotels in the few blocks surrounding the Galleria than virtually any place on earth. I'm not sure this one would be anyone's first choice. | 1 |
I have stayed at this property a few times in the past when I came to visit family. It used to be a Marriott Courtyard and seemed to be going downhill (must be why it changed to a Holiday Inn.) The place has undergone some renovations. The new bed/bedding was absolutely amazing! The room was very clean and well-lit. All of the staff seemed extremely friendly... the people at the desk remembered my name throughout my stay. The price seemed kind of high on the weekdays, but when I looked at other comparable hotels in the Galleria area this Holiday Inn was actually less expensive and turned out to be a really good deal. I definately recommend staying here. I think I've found a permanent place to stay whenever I come to Houston. | 4 |
We recently stayed at the Sheraton during a overnight layover in Houston.
The room was nice, the restaurant service was fast and good and open late, and the shuttle driver was friendly and fast. I would recommend this hotel and would stay there again. Beds were comfortable. | 3 |
The hotel was most accommodating - from check in to check out. Due to evacuations from the hurricane over Labor Day weekend, they were busy. Not to busy to make each guest feel as though the guest had their full attention.
There was only one drawback - and it was quickly dealt with. There were children running around the floor as though they were in a marathon. Once management was notified that it was happening, they quickly stopped the running around.
The rest of the stay was simply delightful, from the food and beverages services to the maids. Pleasant, accommodating, and delightful!
I will be staying at this hotel more often as I am in the area frequently. | 4 |
I have stayed at other good quality Sheraton's in Houston and recently had a very poor stay at the Sheraton Houston North.
On the Sheraton website this Sheraton Houston looked great and I paid more than I normally do.
The staff was great and the hotel was very clean. Unfortunately the exterior, meeting rooms and bed rooms looked like they have not been upgraded in a decade.
I am sure this was a great hotel years ago, but I would avoid this hotel until the fix this place up. | 0 |
As I started to doze off, I found two 2-inch cockroaches on the ceiling, directly over the bed. The windows were utterly filthy. The water pressure was quite good, so good in fact, the pipes in the walls shook violently and loudly throughout my morning shower. There was no refrigerator or mini bar. The non-smoking rooms smelled like they had been smoked in fairly recently. The $6 Guiness at the bar downstairs was served in 12-ounce pilsner glasses. The air conditioning started conking out in the middle of my second night. The decor was very outdated and the room was a disappointment, in terms of wear, poor materials and construction/finishing.
This place needs to be leveled. I can't believe it still carries the Sheraton name. It really seems like they left it for dead.
Is this what you get for $275/night?? (Rate after 4 taxes were added to the bill.)
The staff were friendly and the food service was reasonably priced. It's convenient to/from the airport, but there are lots of other choices all around this. | 1 |
Stayed on property for business for 4 nights during the week. I've stayed at a lot of Sheratons and this hotel met or exceeded the standard. As part of the Sheraton preferred guest program, they upgraded me to a corner suite. It was pretty small as suites go, but it was nice to have the room divided (had a half wall). Room was clean. My only dissapointment was with the shower. I was on a higher floor, and the first time I took a shower, the water was barely lukewarm. I called down to the front desk and they said that it was an old pipe system and that if I let the water running long enough it would get hot. The next night, I left the water running and approximately 6-8 minutes later, it finally got hot. That sure is a lot of wasted water!
I ordered room service for a breakfast and a dinner and was overall pleased with the speed, service and food.
For lunch on several of the days I ordered the buffet in the restaurant and I will tell you, its not your standard buffet. I think its attractively priced for a hotel ($11.95 ?) and there was a choice selection of salads, chips, several entrees, sides and a nice dessert station, all beautifully presented. Very tasty too!
Aside from the temperature of the water, I enjoyed this property very much! | 3 |
On our trip from Vancouver to Guadalajara we had to overnight in Houston. When flying Continental, this is a normal occurrence. So the criteria for our one night stay was a clean, comfortable hotel near the airport with a free airport shuttle. And that it was. This is a large hotel from a large chain that could have been in Minneapolis for all we knew. The staff are friendly and efficient but the rooms, bed, decor, and cleanliness were all average. We turned the air conditioning unit off but still had a constant hum with us all night. We had dinner in the restaurant just off the lobby (can't remember the name) and that too was just average.
After the Houston baggage handlers lost the entire plane's luggage for over 2 hours, we were tired and decided to skip the shuttle and take a cab to the hotel. A 10-minute taxi ride cost $12. The next morning we used the hotel's free shuttle which left on time and provided good service.
Bottom line... there are some very friendly staff here trapped in an ordinary hotel. | 0 |
It was terrible, just horrible!! We arrived to find a very isolated hotel with green walls and blue carpet. We looked at the room, it smelled terrible, was very humid and despite the A/C being on, felt very warm. We looked in the bathroom and when we turned the light on saw two roaches scurrying into the drain. Gross! As we walked back to the reception desk we noticed the restaurant was permanently closed and the computer room had an "out of order" sign on it's door. We told the front lady about our experience and told her we did not want to stay there. There was no apology, she just told us we would be charged for one night regardless because it was after six (it was 6:30pm). I told her that was not fair since we had just arrived and the hotel was not acceptable. She said because we booked through Orbitz we could not get a refund. I called Orbitz while still there and they told me the reason they could not give us a refund was because the manager had refused to give them a refund. I asked Orbitz about their quality guarantee and they said that as long as the hotel isn't misrepresenting itself on the website there was nothing they could do. I tried to reason with the front desk person to give us a refund but she just became more and more rude, went to a room in the back of the office and refused to come out to help us. I have never had a worse experience with a hotel!! Save yourself a lot of hassle, don't book this hotel and try not to used Orbitz since their guarantee only applies when the hotel is nice enough to refund them and most bad hotels will not be willing to do this. | 0 |
My stay at this hotel ended abruptly after 2 nights when I found a bed bug crawling across me. I only found one, and did not see any other signs of an infestation. Hotel management did not charge me for the time I had spent, and to be safe I had my luggage professionally exterminated once I returned home. Unfortunately, this problem has put a sour taste in my mouth for value-based hotels and it's unlikely that I will stay in a Comfort Inn again.
Aside from this problem, overall the hotel was fair for the price. My room had a moisture odor, however it was bearable. The breakfast was also a little better than your average "run of the mill" continental breakfasts. | 2 |
I really like staying at this Comfort Inn everytime I make my way to Houston. Everything in the hotel is obviously brand new, from the lobby to the rooms and bathrooms. I highly reccommend this property to anyone staying in the Houston area. The location is central and the room rates are relatively low. | 4 |
The phone range every twenty minutes or so for no apparent reason.Operator said there was problem she was trying to fix..Well she never got it fixed up good part of the night.i slept on and off.The toilet whistled every hour or so had to jingle handle to get to stop.Shuttle was very good to airport.continental breakfast was ok.would I stay again again yeah for a one night yes for over night travel before a flight. | 2 |
Old room, front desk personnel did not know how to extend my stay, iron was dirty and almost ruined my clothes, bed was uncomfortable as were the pillows, door did not seal properly, and the floor has low spots that feel like I am going to fall through. | 0 |
I checked in but did not stay. Doors open to the outside, and the door was not tight.... daylight could be seen all around the door. It seemed a litle loose, and did not close all the way automatically. Property was old, with some minor renovations (carpet). Ok, I thought, I might be able to handle this for five nights. But then, I pulled back the bed linens, and the sheets were full of holes and DIRTY. (Went to Quality Suites by airport, and am very pleased.) | 2 |
Stayed 10 days. Very clean comfortable room with excellent en-suite facilities, and WiFi in room. Free use of PC and printer in lobby. Friendly and helpful staff. Handy for Bush Intercontinental Airport, and easy access to Houston and Freeway network. Breakfast not bad. Would definately stay here again. Good value for money. | 4 |
Stayed here for three days. Friendly , courteous staff who truly understand the meaning of customer service. When there was a small problem it was handled promptly, efficiently and breakfast offered gratis for the next day. Breakfast buffet has extensive choices and food is delicious. Hotel is conveniently located for easy access to the 610 freeway which is the road that rings Houston. Found everything easily accessible from here. Rooms are quiet, clean and very comfortable bed. Would stay here again when in Houston. | 4 |
Stayed here to be close to downtown.
Large, well presented clean room. Comfortable bed. Good sized bathroom with double sinks/vanity unit between bedroom and bath area. Room overlooked street and main police station, but I didn't notice any disturbing street noise.
Found the large kitchenette very well equipped. Selection of food from hotel's own market area was poor however, but I didn't starve the one night I didn't feel like going out. Did try the restaurant at adjoining Marriott-group hotel. Food was good, but service was poor.
Friendly, welcoming staff. Watch the hotel main entrance door. It's set so close to the street that the automatic door opening sensor has been angled so you litterally have to have your nose up against the glass before it will open. Amusing if only slightly inconvenient.
My only real disappointment was the free buffet breakfast. The selection and quality was very poor and regardless of the time I ate, the food was not very hot - the coffee was also luke warm. I realise that it was free, but I still think you should enjoy what you're eating.
If I am in Houston again, I may stay elsewhere, but only to compare the breakfast with another hotel's. | 2 |
Me and a group that I manage checked in no problem. We were in the hotel for three days and the last day we were accused of writing graffiti on the walls, and we were all in a room watching tv. Black people dont do grafitti for one and it was all by a kids room that looked like a skater kid yet we were accused out of all the people that were there. The front desk lady was very rude, the manager was rude and they called the police on us. Made us leave the hotel after we were there for three days with no problem. We were forced to drive back to dallas because we didnt have extra money for another hotel room. BS!!! DONT STAY HERE!!! LAWSUIT IS COMING | 0 |
The desk is behind glass! Not in a good neighborhood. the only good thing is the employee's at the hotel were very nice.
Expedia LOST our reservation, the hotel could not accomadate us and they called a cab to take us somewhere else. There are NO restraurants around this hotel because the neighborhood is SO bad. We were taken to the Best Western and even though the rate was $30 more, it was well worth it. | 0 |
Orbitz rated this hotel as a 3-star. It is really quite a dive. Everything about this hotel has been done on the cheap, from the nastiest tissues and toilet paper to the chincey appointments. The 'breakfast dining area' is a 10x12 reception beside the bullet-proof sliding glass window to the receptionist.
I really got ripped on this hotel... I travel a lot and this is one of the lousiest I have encountered. Not dirty, just cheaper than a dollar store with everything about it inside & out. I paid $99 on Orbitz and paid the extra to get '3-star' accommodations. It's probably in the same league as a typical 1.5-2 star $55/night hotel.
You had better have a car if you plan on leaving the hotel, because I would not walk at night. No food places are within a convenient walk in my opinion.
I would never stay here again - but some people may feel 'right-at-home'. | 0 |
Checked in around 9pm with ease. The two bedroom suite was very clean and comfortable. There wasn't enough linens for the pullout sofa but we managed. There is a great patio right off the main lobby that is great for having a drink or smoke. It seemed like a mini bar on the Friday night we checked in, which was fine as our group joined the others outside for some unwinding before bedtime. The breakfast was great. Not your ordinary continental breakfast as it had several varieties of hot and cold foods. I would stay here anytime I'm in the Houston area and would recommend it to others. | 4 |
Good location - half way between Greenspoint and Intercontinental Airport. Ideal for both, and also near the top of the Hardy Toll Road which made it easy to go downtown in the evenings.
Staff on the reception desk was friendly and helpful at all times, and breakfast was well-stocked and served in clean and comfortable surroundings.
My room was very comfortable, with quiet air-conditioning and comfortable areas to work and rest. TV was somewhat "old style" with interference patterns on all the channels, but sound was OK. Wireless Internet worked efficiently and at high-speed over the week I was there, with the exception of 30 minutes when it was down for "maintenance" (at 5pm on a weekday?).
Laundry worked well and didn't have to wait for machines either time I used it.
Service felt like it was a bit above average for this kind of hotel. There was a card in the room where you could order groceries for the staff to go shopping and get what you wanted at cost. I did my own shopping at a grocery store in Greenspoint, which wasn't the most pleasant experience ever, so I can understand why that service would be useful. There always seemed to be some kind of food in reception in the evenings - if you ate a big meal at lunchtime, that would probably be enough to see you through the evening.
I don't normally stay in this area, but was working with a customer at Greenspoint for a week, so I was glad to cut down on the commute time. If I was working in the same area again, I would definitely come back. | 3 |
On a business trip after Hurricane Ike, hotel availability in Houston was scarce. The vendor got this hotel for us. It was OK, a place to sleep but nothing more. The room was dirty. The shower had left over soap and shampoo from the previous guest. The jacuzzi had hair in it -- I didn't even want to think about the bacteria in the pumps.
Breakfast was OK. Very poor selection of cereal -- hey, I'm not that picky. Ended up making waffles, but by day 3 of 5, the waffle maker was broken too.
If you really need a room, or get this cheap go for it, otherwise, you can do better. | 2 |
I stay at this hotel often when traveling to Houston only because of convenience. It is not one of the better RI's, hotel needs updates. The heating and cooling rarely works properly in the rooms, and the room itself is not the cleanest.
The plus to this hotel is the kitchen and the grocery store (Kroger) right next door.
If price is not so much of a concern, I would recommend the Hilton right up the road or the Marriott around the corner.
If looking for another extended stay hotel there is a Homewood Suites down the road however it is tough to get in there. | 1 |
Nasty hotel. Roaches all over the place and the place smelled like filth!! Please do not ever stay there if you need a decent place away from home. Even after complaining to the front desk about Roach problems, they did not do anything.
My husband and I had to move out of this hotel and BTW I am a platinum elite member for Marriott hotels and they did nothing!! | 1 |
I booked this Hotel to attend a one day meeting in the Houston area and was terribly disappointed. Bathroom had one face cloth and one bar of soap. Bathtub was dirty, linens were dirty. Key didn't work and had to get security to open my Hotel room. Keep going west down the interstate as there are much better places to stay. | 0 |
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