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During the big electrical blackout last summer my professional organization had our conference at the Marquis. I was an officer at the time. The Marriott kicked us all out, made everyone sleep on the street. They allowed their guests staying in suites to stay in the hotel. Babies, elderly, handicapped, etc. all sleeping in Times Square. All of our speakers, members, and officers out on the street. To apologize, they sent all officers a letter for a free weekend stay until December 30, 2004. I called to ask about using it today and was told that I could not use it any weekend except for Christmas. I won't ever stay at the hotel. They have treated us with disrespect twice now. | 1 |
We booked under the AmEx Platinum Fine Hotel and Resorts Program and were treated like second rate guests being thrown scraps. We were shown to two different rooms that were dirty. The first was strewn with dirty towels and empty bottles and the second smelled like a stale cigar and old beer. At the second room, the bell boy tried to explain that a wedding party had stayed over the weekend. No excuse for an alleged 5 star hotel. It really calls into question the quality of the housekeeping. The room smelled like a "dive bar" and they didn't notice...IT'S A NON SMOKING HOTEL!!! After being traipsed around the hotel from room to room, you would think they would have given us a fabulous upgrade...WRONG. The staff seems to be under the mistaken belief that treating their guests ungraciously somehow passes as being exclusive. We checked out and went to the Ritz where we were treated like valued guests. | 0 |
Okay, I came in for a quick visit to Boston. Figured staying at the airport (usually stay downtown) was the best thing in light of the short time available. Picked the Hyatt having stayed there before and liked it a few years back.
Got in late and all I wanted was a shower. But when I arrived, there was a nasty surprise--mold in the bathroom. I was too tired to change rooms and, instead, washed up in the sink and made it through the night until my mid-morning flight.
When I told the front desk about the mold upon checkout, she told me she would send housekeeping up to clean it up. Hopefully, they did clean it..but it was too late for me. | 0 |
My wife and our children stayed there for a weekend in April. The resort is nestled into the side of a cliff with multiple lodges. This makes it different and good. However, if you cannot take a 35 yard walk up a road to your suite then this may not be the place for you. We are an active family capable of short walks so this wasn't a big deal.
The suites themselves are big with a separate sitting/TV room and a comfortable sized bedroom with soft linens. They have been recently updated and the touches are nice. The wallpaper and paint are tasteful. A flat screen was in the sitting room. The suites are very nice and spacious, which is something you won't find at most resorts in the Valley.
The railings all along the buildings look worn out, like all they need is a fresh coat of paint. I really think this would tie it all together for the resort and I can't understand why after the money they must have spent on nice upgrades, they didn't care to repaint the railings? On the otherhand the grounds are pretty. I saw nice landscaping, pruned rose bushes and blooming flowers.
Lastly, there are several small pools around the resort, ours (sunset) hadn't been cleaned the night before so when we arrived there were dozens of bugs and hair floating. I took a net and quickly cleaned it myself. Then it was back to the fun.
Overall, I would say this is a good resort and I think the staff was very friendly and professional. | 2 |
I stay in the Embarcadero area of San Francisco very regularly on business and have tried many hotels in the vicinity of the landmark building. This one has very much disappointed me, particularly after reading the reviews. I was expecting a small room which is fine if you are by yourself. But it's not only that the size of the rooms is very, very small, it's that everything in the rooms feels to be misplaced. If the interiour design would be a little better arranged it wouldn't feel so "full" and give you immediate feelings of claustrophobia.
My first room was a joke - not only because of the size but because a heating vent or so (the size of a minivan) was right next to my window and making noise comparable to that of a starting airplane. I called reception and they wanted to bring me keys for another room. After 20 minutes I WENT DOWN TO GET MY NEW KEYS. No apologies, the receptionist said: "Oh, great you are coming down, I was about to come to your room". Whatever, I had a 12 hour flight and was not in the mood for a debate on "customer service".
The new room was equally small but slightly less noisy (not completely a peaceful heaven though). I stayed for two days and decided not to return to this hotel EVER again. | 1 |
Great location, but pretty unspectacular rooms. The rooms are very small and the furnishings a bit run down, but not dirty. Staff was fine, although not as knowledgeable about the surrounding area as I would have expected. Overall, this is a very basic hotel and a bit expensive for what it is. I would likely stay elsewhere next time I'm in Philly. | 1 |
We booked the Taj with the idea that it would be a treat and stayed in a standard room over two very wet September days. We made a mistake.
The hotel could not be better located; it has all the amenities; and the staff is professional and very well trained. However, our room was amazingly ordinary- blah and matronly describe it well- and the HVAC system was barely able to keep it cool and quite unable to reduce the humidity below 95%. The Taj also lacks the grand public spaces one associates with 5* grand dames.
When I looked at pictures of rooms on Tripadvisor, I thought that bad lighting, the internet and the photographer had combined to make them look washed out and went ahead with my reservation. A picture is worth 1000 words and the ones here do not do the hotel a disservice.
Our room seemed to have been freshened with new paint and paper, steam cleaning and touch-ups within the last month- so it is not like it was a substandard room waiting for renovation. It was on the smaller side of average with a small but near to perfectly redone marble bathroom. The room was dominated by an over-sized TV armoire (no flat screens here) and sadly the quilted bedspread had not gone in the freshening. Everything, literally everything, was in various shades of a pale, urine yellow. There was only one piece of art, though half a dozen surfaces called for art. The decor lacks a pulled together look, seems to have been designed to impress grandmas and is way short of what you usually get in 4*, never the less 5*, hotels.
If you want to treat yourself and be cosseted in sumptuous quality, go elsewhere. We wish we did. | 2 |
they must close it but keep operating during renovation. Nobody lean room. no breakfast, stink | 0 |
I chose to book the sir francis drake hotel for its reputation and location and wanted to see it myself.
We booked a room in summertime at $350 a night and was excited upon arrival because of its proximity to union square.
The hotel is old and dark, and the hallways are poorly lit including the rooms which have no view whatsoever.
Don't get me wrong it is by any means a comfortable room with clean sheets, an acceptable standard bathroom but besides that it there is nothing else to offer. | 1 |
This is your standard Hampton Inn and Suites. We stayed here because it is close to the airport and a friend's house. We were picking up a rescue kitten from our friend the next morning so location was the most important thing for this trip. It would have been nice if they allowed pets, so we didn't have to have the person bring the kitten by so early the next morning. The rooms are the standard Hampton Inn rooms. We were upgraded to a suite because of our Hilton status. The suites have a kitchenette and a sofa, in addition to more space, so that was nice. The room was clean and the staff was cordial. There were numerous families with younger kids and teenagers staying here, so breakfast was a bit crowded. My only complaint about the room was that the air conditioner unit is noisy and the controls are on the unit and not the type that you can choose a specific temperature. We ended up chilling the room down and turning the unit off for a while. It blows directly on you when you are seated on the sofa and that got annoying. Convenient stay if you want a hotel close to I-95 and the airport, but not near any attractions if that is what you want. | 1 |
Staff was very very nice.
Rooms are super comfortable, room service fast fast.
Beautiful hotel
View is 0 but is expected in that part of town.
Will definitely come back | 2 |
I stayed at MCC for one week for a business trip. The lobby was rather simple so I figured the rooms would follow suit and be the same but I was so wrong! The rooms here are quite incredible! They are very comfortable, clean, spacious and the bathrooms were nicer than the JW Marriott or Ritz! The beds are like sleeping on a cloud and there is really nice mood lighting above the entertainment center so you don't feel like you're in some institution. The staff here even topped off the rooms, everyone was so friendly and helpful. They were always quick to help and efficient. The only downfalls were that since it is a casino property, you can expect loud talking and screaming in the hallways during all hours of the night, especially on weekends. Also, the casino clientele are roaming in the main areas and they are very questionable people so it made me a little uncomfortable at times. The casino is also in a very unsafe part of town so walking around off property is not recommended.
I was not very satisfied with the dining options at MCC. The food was delicious but the food court area didn't have any decent restaurants with bars. There was a deli, two buffets and a restaurant that resembled a Perkins. However, there is an incredible restaurant on the 16th floor called Iridesence that had a delectable menu and original wines and cocktails. This was my favorite restaurant in MCC but I didn't feel like getting dressed up every single night and going there. | 2 |
the room: disappointing: no bath mat, no shampoo, stained rugs in bedroom, small room, light pouring in through the doorway all night long.
breakfast too expensive, waiter at breakfast breaking in every few moments to ask 'is everything ok?' as if someone had trained him that this question is highly correlated with good service.
i dont think 4 and a half stars id remotely right. must be an east german judge - teh form was filled out ahead of time | 0 |
First, let me say that I LOVE W Hotels! Everything about them (for the most part) is FABULOUS...the design, the decor, the lobbies are all chic, chic, chic. However, I was so dissapointed when I checked into my room at this property. My room was the tiniest thing known to man... I think it was designed for Papa Smurf.
Now, I've traveled to NYC before, and I know all about the notoriously small hotel rooms there, but this prior knowledge did not prepare me for my stay at the W. Imagine a Queen size bed...now draw a line around it about 1 foot out from the bed (on all sides) and that's about how big the entire room was.
Getting beyond the fact of its size, the room was very dimly lit and and just didn't seem to be welcoming or inviting at all. I REALLY wanted to like it though, but I just couldn't. Sorry W. I'm glad I only slept there for 2 nights.
The saving grace here was the awesome Front Desk staff, the happening lobby bar scene each night and the amazing restaurant. | 1 |
I stayed at this hotel from March 21 until March 24th for business. The hotel was adequate--nothing special. The rooms, even though they are 'suites' are cut up with small bathrooms. The front desk staff were lovely and the concierge on Monday and Tuesday was most helpful. The man on the concierge desk on Sunday, was not great. I felt I was putting him out by asking questions. The restaurant 676 was great for breakfast. I did order room service one morning, --very small breakfast room service menu--and costly.
If you are looking for a basic hotel, on the Magnificent Mile, this is ok. I would much rather stay at the Intercontinental or the Ritz for a similar price. | 2 |
My stay was pleasant. The beds were super comfortable the price was right, the room always clean, the complimentary breakfast spread more than bagels including hot sausage biscuits/gravy and the surroundings quiet. Be prepared that it is a little secluded but downtown is within 15-20 minutes away. The only complaint I have is that there appears to only be one way in and out. That entrance appears to get flooded easily.
Very convenient to the highway. | 2 |
Wellington Hotel NYC 7th Avenue
Date : 15 Jan 2008
Just returned from 5 day stay in big Apple. Hotel situated near time square and central park, Subway near. Hotel Lobby large. Asked for Queen bed and got what i asked for. 27 floors in this hotel. Rooms normal for NYC. Decor dated and needing a fresh lick of paint. Room contains Bed, t.v. writing desk, wardrobe and bathroom. Room average size perfectly adequate for two adults. Room was clean and maid service every day clean towels etc . Asked for extra pillows and for heating to be turned off and sent staff up immediately. Next door is Park Cafe which is very popular for breakfast. You will queue after 9am but moves quickly. Would not hesitate to recommend hotel if you are looking for great location comfortable room to lay your weary head after long day shopping etc in New york. Would visit again. | 1 |
The best part of this hotel is its location. It is within walking distance of the museums, Washington Monument, and the Capitol. It is really a perfect choice to stay if you are walking. The hotel staff is great, very nice and helpful. The rooms are very dated, and sorry to say, seem dirty. Most of the furniture, rugs, curtains, bedspreads were old and stained. The tv was small and old, and had probably an inch of dust under it. I did check for bedbugs, which was a major concern for me in traveling, and although the mattresses are clearly old, they had no signs of bedbugs, and I checked really good. I feel that I paid way too much for this room, but I would stay there again. Also, they charge for wifi, ten dollars a day, seems a little ridiculous considering the price of the room. I liked the hotel, but wished it were a little cleaner. | 1 |
The Place is good but the Hotel is terrible....old, | 0 |
We chose this hotel based on it's handy location for our arrival night after a long flight. As it featured in a lot of guide books as good value budget choice we thought it would do the job. And it did. Super location, clean though a little shabby, safe enough. The walls were paper thin, could hear the conversations next door so well we almost commented on what they said. Our window had a fire escape next to it which made leaving the window open a risky option. We were so tired that once we did go to sleep we weren't disturbed. Most of the other customers seemed like us, travelers looking for an affordable base.
I wouldn't want to spend a week at the Grant Plaza and I wouldn't fancy it as a single female traveler but for a convenient place to lay our heads for a night it was fine. Location idea for a visitor, right in Chinatown and a short walk away from Union Square. | 1 |
I have stayed at a few hotels in the city, but this one was by far the best! My wife and I wanted a weekend retreat and couldn’t have picked a better place to stay. The room was very clean, and spacious. The wine and cheese hour along with breakfast was a very nice bonus. The staff was very friendly and willing to go the extra mile to help you any way they could. This hotel is great and so centrally located that we will definitely be staying there again! | 2 |
We enjoyed our stay here, but after staying at the Silver Cloud on Lake Union our last night in town, we realized how much we overspent.
When we checked in the sheets on at least one bed were dirty, which was pretty gross. Housekeeping came and changed them but I'm not sure they saw that there was a problem.
Otherwise, the location can't be beat. Walkable to everything and public transportation is close and cheap for everything else. | 1 |
none of the days we stayed they cleaned the room, we had to ask for it everyday.
breakfast is only a muffin and bad coffee.
the only good thing is the free wifi from which i'm writing now. | 0 |
The hotel location was good. It was close to restaurants and some tourist sites. However, we were so disappointed. One of our biggest issues included terrible service from fhe front desk. They were relatively nice but very slow. When party goers were screaming in the hallway at 2:00 am it took several calls for them to fix the problem. In addition, the valet set up our tour and overcharged us. Next time I will deal directly with the tour operator.
With the regard to the rooms, they always felt very damp and cold and getting extra towels was difficult. The shower handle didn't work at all and had to be replaced. On the last day of our stay we wanted to have breakfast at the hotel but could only get brunch and I wasn't going to pay $40.00 for my neices to eat some eggs. We had to go to a hotel across the street. Needless to say this hotel could do so much better. | 1 |
Do you like running in the Park like I do? If so, this is your hotel. Big rooms, coffee bar in the morning, free newspapers, convenient to shopping, bars, and restaurants - but especially, to the Park. Leave the hotel lobby and you're on the 10k loop in 5-7 mins. | 2 |
Stayed here for six nights for a conference. The staff are very friendly, the rooms are big and clean and the location is good.
The breakfast isn't amazing though free. Most of the hot food is processed (cheese omelettes, sausage patties) and you can get a lot better in the area.
I paid higher rates because the city was sold out of hotel rooms because of the conference and it probably isn't worth the mark-up but it's fine and a comfortable stay. | 2 |
I spent a (sleepless) night here recently. Pluses:
* Staff upgraded me to the biggest room on the floor. Very spacious.
* Good HVAC system: maintained a consistent temperature and the AC didn't click off and on, which can be annoying.
* Westin beds are always nice: big and comfortable.
* Though I didn't use either, the room had WiFi and coffee-making equipment.
Minuses:
* Terrible front-desk service. When I arrive (late afternoon, prime check-in time) there's one clerk on duty and five of us waiting in line. I'm a Starwood preferred guest and the hotel has a special desk for us, but no one is staffing it. Hmph. After about 10 minutes we're all still waiting, a second clerk finally shows up. When he gets to me he checks me in (perfunctory but fine) but never asks me about parking so I have to bring it up. He seems annoyed.
* Room has a far view of suburbs, but close view is of parking lots, a bit of the pool, and descrepit, abandoned tennis courts.
* Windows do not open anywhere in the room.
* Furniture is just OK - not terrible, but generally outdated, dinged, poorly maintained.
* Carpet and tiling are fraying/chipping at edges. Poorly maintained.
* No special amenities in the bathroom; just the basics: shampoo, conditioner, lotion. No Q-tips, nothing else. Bare bones. Bathroom is quite small, with no ventilation.
* Towels are scratchy and skim, not fluffy.
* I checked in several days after daylight savings time but the staff hasn't bothered to change the clock in the room. It's incredibly lucky that I double-checked the time and therefore made it to my appointments on time. This is a major oversight.
* No evening turn-down service.
* The most unforgiveable problem in this hotel is its NOISE. They placed me in a connecting room, and my neighbors had small children and at least one baby that kept me up at regular intervals all night long, and disturbed my (attempts at) work during the day. Any trained desk staff should know that connecting rooms are the most audible of all; I have no idea what possessed them to put a family with small children into one.
* Also on the noise theme: throughout the afternoon I was treated to the din of staff with their walkie-talkies in the hallway, and early-ish the next morning, housekeeping staff certainly didn't make efforts to keep noise down. It's a common problem with housekeeping, I know, but annoying all the same, and I expect it to be managed somewhat at mid-grade hotels and above. (The Four Seasons has this down perfectly, as a model to emulate.)
Overall I'd say this property is on a serious downhill trajectory. It doesn't seem to care too much about quality (in facilities or service) and isn't investing in the property itself or its staff at all. I'm pretty surprised it's carrying the Westin brand.
I'll look elsewhere, gratefully, when I return to Dallas. | 1 |
We were due to stay at the Roosevelt for two nights before returning home after a great trip to the states. On arrival there was nobody to help with bags which would have been useful as my wife is pregnant. We got our room key and even before getting to the room not only were the lifts dirty but the corridor still had rubbish outside rooms, surprising as we arrived at 9pm and you would have thought housekeeping would have dealt with it. Our room didn't get any better. The a/c unit was rusty and didn't look as if it had ever been cleaned. The net curtains were stained and had holes in, along with the bedside lamps which also had faulty bulbs. The toilet seat was also broken. At this point we left the room and I aired my concerns to the reception team who's attitude was "couldn't care less". Whilst at the reception two other guests were raising complaints, one regarding room cleanliness and the other about personal items been stolen from there room, a worrying situation.
An alternative room was offered but by this stage we left returning to The Ritz Carlton, where we had stayed on our outward journey. Having visited The States on many occasions this is quite honestly the worse hotel I have been to and wouldn't recommend it. | 0 |
We were in town to visit UofW. Loved the campus...the hotel?...nothing to write home about. Breakfast/dinner options were great. The hotel had a faint smell of mold. Choice...open the window to the blaring sound of traffic to get some fresh air or have a stuffy room. Uncomfy bed from the stiff, noisy sheets to the saggy mattresses. On the upside the staff was super friendly and gave spot on directions as well as suggestions to visit/eat in the nearby neighborhood. | 1 |
This hotel is not what it says it is. Indeed about 8 years ago when I stayed there, it looked like the photos on the website, but NOT any more. Haven stayed there before, and checking the pics on the website, I felt safe to stay there again recently. I was so wrong! Here are some pictures to prove it, BE AWARE, long story short, we finally got our money back after a dispute involving the BBB. Good luck | 0 |
We stayed just one night with dog and 3 kids (11,13,13). Like most residence inns. We drove downtown in just 5 mins and parked near 16th street for dinner. Would be easier if you stayed downtown, but this hotel allows pets and has the space for 5 people. This is the third time I've stayed here and would stay again if with kids/dog. | 1 |
Victorian parlor is a delightful place to curl up and read with comfortable, cozy seating and two fireplaces. Afternoon sherry and cookies in the parlor is lovely. Breakfast was adequate but nothing special. There is a nice Whole Foods a few blocks away. if you like to walk and don't mind hills, the location is ideal. We have stayed here a couple of times and look forward to returning. | 2 |
My husband and I just returned from a mini-vacation celebrating our 30th anniversary at Admiral Fell Inn. Very charming and romantic. The staff is wonderful and I cannot say enough nice things about Hakeem - he remembered our names, was very friendly and helpful. The rooms are clean and comfortable. We felt like we stepped back in colonial times. We enjoyed the Admiral's reception Monday Night - wine and cheese and interesting conversation. The water taxi is very close - just across the street. There are lots of outside seating eating places within walking distance. We purchased the magic harbor nights package - but really didn't use the coupons. The coupons we did use were attached to the water taxi ticket. I would recommend staying at this inn. Thank you to the staff - you made us feel very welcomed. | 2 |
My husband and I stayed at the Park Central hotel for 7 nights : what a nightmare!!!
Nothings seems to work there.The shower didn't work and we could not take it out from its holder ,everythime we used the shower as there was a leak in the bath the bathroom floor became a swimming pool,we had 3 phones in the room none of them worked,the curtains were broken and very dirty,the iron was disgusting and wasn't possible to iron even a sock with that while the iron board was so dirty i refused to use it and iron on the little table instead,the lifts didn't work and when they did we had to wait ages for one of them.As soon as we arrived at the hotel they gave us a very small room facing a bricks wall while in our reservation we asked for a big room ( the type we paid for) and a room facing 7th avenue as the hotel gave us the chance to choose of course paying some extra money.We went back to the reception asking to change room with a copy of my reservation and their agreement ,the woman at the reception like all the rest of the staff could not give a toss and she sent us to the manager saying that anyway we had to have that room because they dind't have any other room available!!!We made the booking 4 months in advance!!!! The manager kindly changed the room which still didn't face the 7th avenue but was bigger .Another evening our electonic keys for the room didn't work we managed to call the reception from the corridor phone and they assuered us they would have sent someone ...we waited for half an hour and then we had to go downstairs, the security they told us the nobody ever told them we had a problem with our keys!!!!Last day we were ready to pack everything and go downstairs for the check out : our safe box didn't work we had to call for someone to come and open it : it took about 2 hours and so we arrived late for the check out for something that had nothing to do with us ,the manager wanted to charge us for checking out late!!!!!!On top of all of that last morning my partner could not have a shower as the water was coming out black and full of dirt , while we were on the lifts we heard other people complaining about the water or the lack of water at all and so we started to exchnave views about the hotel,we were 9 people in the lift and NO one was happy with the hotel staff or management. Everytime we asked information or for a taxi at the hotel ,the staff always answered in a rude manner most of the times without listening and carrying on reading or chatting with someone else.The treatment we received in this hotel is AWFUL .And please don't take the black taxi in front of the hotel,the hotel staff tries hard to make you take the black taxi instead of the yellow .The yellow taxis are cheaper MUCH cheaper only once we took a black taxi and we were litterally ripped off : 35 dollars instead of the usual 15 and the driver spent all the time trying to sell us tours and things and as soon as we said we were not interested his manners became very rude .I travelled a lot but I have never experienced such a lack of good manners and such a poor management and service.Please avoid this hotel if you can . | 0 |
If you are looking to stay at a quality hotel in D.C., reserve at the Willard. The location is great - next to the White House. The service is excellent. Room service is also excellent. The Round Robin Bar in the hotel is a Washington D.C. Institution with Congressman, celebs, and the Washington Whos Who frequently relaxing at the bar after the many events held there. I often stay at the Willard and find the hotel very accomodating. The staff recognizes frequent guests and takes good care of them. Most of the rooms have recently been refurbished, but remain looking and feeling as what you would want and expect from a luxury hotel - and not a typicial room at a large high quality chain.
The Chief Concierge Robert Watson is recognized as one of the most outstanding in the world. He and his staff can and will help with any special needs or sightseeing in the area.
I have also held many private events at the Willard and it has become my hotel of choice for seminars and conferences (have had conferences at most DC hotels around the Country). The catering service and food are outstanding. Conference attendees love staying and meeting there.
While the hotel is not inexpensive, one gets what they pay for. The Hotel is a part of D.C. and staying there makes you feel part of the Country's history. | 2 |
We stayed one night in a one-bedroom suite. We were placed in room 420. As soon as I got off the elevator, the hallway REEKED of smoke. It smelled like someone was smoking right there. Our room was 2 rooms off the elevator hallway. The room itself didn't smell, but being sensitive to smoke, and booking a non-smoking room, I was not happy. I called the front desk and unfortunately they did not have any of my room types available. (We wanted the one-bedroom because of the separation of our 2 children). When you opened the room door - you were hit in the face with the horrible smoke smell. I also felt that the carpet could have been a little cleaner...it almost felt a little sticky walking around w/o any socks on.
In the morning, I could smell smoke in the room - possibly guests smoking at that time and going through the air system? I informed the front desk that I wasn't pleased that the whole hallway smelled. She said it was because the 4th floor is where the smoking rooms are. Thankfully for future guests, the hotel is going smoke-free on June 1st. However, this didn't help us out.
I rated the overall rating as Poor, as I was not pleased with the smoke smell in the public areas of our floor. | 0 |
I stayed here September 2011. This hotel is in a great location downtown. So many things are in walking distance. Hubby and I walked to dinner at Big Bowl and then to Starbucks for an espresso (which is right on the corner). The manager's reception was really nice. Free cocktails from 5pm-7pm. Snacks were also provided. I loved the cooked to order eggs. Breakfast also included french toast, pancakes, bacon, sausage, cereals, bagels, coffee, juice, etc.
The staff was friendly. The 2 room suites are very spacious. The beds were divine. Like other Embassy Suites the lobby is decorated with water features and lots of foliage. Very nice.
Valet parking was $42.
It was a very nice weekend getaway. We are staying again in January 2012 for an overnight stay after a comedy show. | 2 |
A real change has come over The Custom Hotel LAX. Always the outstanding bargain for foreigners visiting LA it is now under new management (JDV Hotels own lots of quirky local hotels throughout California). It has everything you need if you are not from North America.It is not overheated (but it does have perfectly controllable aircon and heating) you may open a window (LA has sea breezes along this coastal strip) your room comes with a frig, the bathrooms are small but newly refurbished with a beautiful oversize German porcelain basin, the bed and linens are wonderful. Ok it is not pretty but the rooms are a welcome change from commercial hotel chains and do have an overall aesthetic of modernity with their bamboo tables and mexican lampstands. And the front of house staff are charming; hopefully you will encounter Tomas who is especially helpful. He may even give you a peek at the designs for the coming complete refurbishment of the property mid-year.
All in all still a bargain among LA hotels and although near the airport is brilliantly connected for getting around the place by freeway (think the new 105 which takes you
a long way East in a hurry)
Although the restaurant is temporarily closed you can get everything your might need for breakfast & other meals right there in the large foyer. It even has an inhouse bar now.
Besides immediately adjacent to the hotel is a Japanese Grill, a coffee shop. a Ralphs super market and more. | 2 |
They recently started renovating but some of the mattresses and furniture still have bed bugs. I saw a maid and one of the security guys making out in the hallway. You need to watched the house cleaning people closely, they stole my umbrella. The hallways are windy and cold. And one night I woke up to find the sink in the room had flooded the floor. This happened around 12:00a.m. and again around 4:00 a.m. My things in the closet were soaked. I'm not sure how often they are inspected by the city. They seem to get away with a lot. It's like I read in another review of this hotel, you have to watch your back. | 0 |
We booked a room for three people, when we got to the hotel we were told there was only one queen bed and a couch. We were dumbfounded. We asked to get a room with 2 beds (any hotel that is 3 stars would have accomodated us) I finally asked to speak to the GM who proceeded to tell me I had 2 options 1. take their room or 2. LEAVE. He was incredibly rude. We had already paid for 14 nights. On the 4th night we find there are ants everywhere. I wouldn't reccommend this hotel to anyone. | 0 |
Good experience, good location, newer property with nice decor. About 1 block from the Metro Station (Federal Center SW) ... very convenient. EXCELLENT breakfast. Two computers and printers in their business center (no charge). For those familiar with Residence Inn properties, this was very similar with no surprises. Large room with 1 queen bed, full size sofa bed, fully-equipped kitchen, decent-size bathroom with good water pressure. Front desk staff was helpful and friendly ... provided assistance and recommendations. Good housekeeping ... one day they forgot to empty our trash and replenish bathroom products but immediately fixed the problem when I called Housekeeping. Paid $132 using AAA discount ... I would definitely stay here again. | 1 |
LOCATION-
This hotel has a great location. It's right across from Petco Park where the Padres play, the Gaslamp Quarter is walking distance, and if you're interested in the local Trolley Tours (which I also loved)- they've made this hotel one of their stops. Additionally, the popular Seaport Village is easily accessible with a short walk on the promenade that is directly outside of the hotel. Very convenient, keeping you off the busy streets.
STAFF-
Very welcoming, friendly, and helpful.
ROOMS-
Very much in keeping w/ the Hilton standards. Good size, exceptionally clean, and some great views. I was able to get a room w/ two double beds for $139/night. That really isn't all that bad considering the high prices you find in San Diego at comparable hotels. Internet was additonal, but that's expected.
Overall, a very pleasant stay. Pool area is an added bonus. | 2 |
Hotel might need to update some rooms. The bathroom in ours was a bit dumpy. Wallpaper peeling off the wall. And there was no place to hang a towel around the sink area. Only towel holders were in the shower — which I hate — and on the back of the door.
We stayed here at the end of a trip to Seattle. At the beginning of the trip we stayed at the Hyatt Olive 8 and it was really nice. New hotels are the way to go. Or updated ones... | 1 |
We were treated great from the beginning. My boyfriend got an upgrade to the executive suite and we thoroughly enjoyed it. We took advantage of the complimentary breakfast both mornings and the management reception on Saturday evening. It's a relaxed atmosphere and so beautiful with the 40 ft. tall tree and the palms and other plants.
It snowed 16 inches there this weekend and though we did get out on Saturday and explore, it was nice to come back to the comfort of Embassy Suites. | 2 |
The Novotel, 226 West 52nd Street on Broadway, is a convenient walk to Times Square and Central Park. My company had negotiated a good price for the room for our business stay and I was glad because, although the room was ok for the price we paid, I would not have wanted to pay full price. This is the first hotel I have ever stayed at that does not use top sheets. The bed was comfortable but was made only with a bottom sheet and a duvet. I was a little nervous as I wondered whether the duvet was laundered between guests as a sheet would be...
Maybe it is typical for New York City hotels to not offer in-room coffee makers but I missed my in-room morning coffee. Staff members were friendly. They graciously offered to store my luggage upon check-out for only $1 per bag for the day until my departure for the airport. | 1 |
i stayed with public transportation (muni). The hotel was convenient to the bus that ran to and from the bart station and to the caltrain. Of course, it is convenient to fishermans wharf as well. great location. | 2 |
This is by far my favorite downtown Columbus hotel. This trip, however, left me a bit disaapointed by the attention to clean in the bathroom . . . floor stains, shower grout stains, wallpaper blotches, etc. (room 1422). Also, the internet connection was a bit dated and expensive. No wifi in the room.
BTW, was on the "pool" side this time for the first time and was very impressed with the outdoor pool area. By far the best I've ever seen in a downtown hotel anywhere. Just wish it had been summer and I had had the extra time to use it. | 0 |
My husband and I traveled from Northern Virginia to Illinois last week with our dog in tow and needed a place to stay. After reading reviews of pet friendly hotels that either sounded like dumps or cost $50-$100 dollars more to stay at a nice hotel that had a size limit I was getting a bit discouraged the more time I spent on the internet. I came across this LaQuinta that had no size limit on the dog and no extra charge. I read the review of this hotel on tripdadvisor and it sounded like a dump but after going on the website I learned that this hotel had been recently renovated and I took a chance. It turned out to be so perfect that we stayed at it on our way home also.
The hotel is clean and nicely furnished. Both times I called to make reservations at the hotel directly they were very friendly. I even asked for the same hotel room on the way back home and had no problem getting it. It is just a few blocks off the main highway away from the traffic and is very quiet. The exit off I-70 has so many places to eat we actually had carry-out from the Outback which was great. My dog, an elderly golden loves to do his business in the weeds and we found the perfect spot just past the parking lot. They have breakfast from 6-9am. I saw a few dogs staying there but heard nothing during the night. By the way the bed was great and there was a flat screen tv in the room. This hotel fit the bill for us and I have to admit that I can be very critical. We hadn't driven so far with our dog before and didn't realize that finding a nice hotel could be a challenge but don't be afraid of this affordable hotel. | 2 |
I stayed at this Marriott for a business trip and, initially, I was wowed by the opulence and the central location. You're right in downtown San Jose, steps from the Tram/Light Rail system and from whatever San Jose has to offer!
Well, it turns out that San Jose doesn't have much to offer. The city becomes an empty shell on the weekend. It appears as if a nuclear bomb went off and all that remains are the buildings. It's sort of typical of West Coast cities where no one actually lives in them, they only work and commute to them. Bummer!
But I digress, that's just background info and not related to my Marriott experience. The building is tall and I ended up on the 17th floor. The room didn't even have a fridge and I had the misfortune of catching a stomach bug which required me to drink lots of water. The tap water is gross and the gift shop water is $3 for a small bottle. I could have gone to a market to get water, but then it would have been tepid without a fridge in my room. Oh and that brings me to the other problem: valet parking ONLY. If this were Boston, or NYC, sure, no problem, I'm going to be walking anyway. But this is California; only homeless people and tourists walk (and nothing is in walking distance). And since there were other Business travelers in the hotel, mornings were spent waiting for the valets scrambling to get your car.
To the plugged-in: the internet access is valid for only one device at a time. Not everyone will care, but when you have a laptop and ipad and a smartphone, you'll have to decide which you want to use.
All in all, there is nothing special or remarkable about this hotel (beyond the surface). The rooms are nice, they seem clean... bla bla bla.... unremarkable, mostly. Good thing I wasn't paying because I would have been far more disappointed. Oh and for your hard earned cash you get nothing included (food, internet, parking etc) unless you are on a corporate rate. | 1 |
I would agree with the general consensus on here that the hotel is good in as much as it serves it's purpose in that the location is great and the bed comfortable. Little more can be said unfortunately.
The doorman, Matthew, is great and a credit to the hotel but most of the other staff are polite by New York standards but what I would consider brusque and a little offhand.
The room is basic; not small but not huge either, the bathroom was a let down as the shower cubicle was tiny so we kept bumping it open when we were showing which soaked the floor. The wallpaper in the bathroom was also peeling.
The choice at breakfast was good and the tea and coffee was available all day. Free wifi is also available.
Overall I would say that the hotel was fine and adequate for our needs but I would not rush back to stay there. | 1 |
I am a Hilton Honors member and have stayed at this hotel before. A couple years ago this hotel was under renovation and I gave them a break due to construction. This time we checked in, went to our room which was occupied by another guest. We went back to the front desk and the VERY FRIENDLY front desk manager was NOT able to get us the room we reserved at this hotel. The only room available was SMOKING??!! What major hotel chain still has smoking rooms?? The very nice front desk manager was able to get me, my wife, 3 kids and mother adjoining rooms at the near by Double Tree. This turned out to be a blessing. During my wait for my newly assigned hotel -- another front desk worker said this hotel is the most mis-managed hotel she's ever worked for. She also said i would be very happy at Double Tree due to the AC not working at this hotel. The front desk people were VERY NICE and things went great at the Double Tree...so all turned out OK. I will NEVER stay at this hotel...trust me. Don't take a chance with the low rates. Not worth it-- and you don't have to put up with the public housing project and strip club on the way in! | 0 |
Rooms at the Sixth Avenue Inn were included with our Delta Weekend Getaway package to Seattle. While centrally located, the Inn is not a hotel we would choose for ourselves, nor is it one we would seek out again.
The property is old and is showing its age. Rooms are cramped and dark. Furnishings are uncomfortable, from the extremely hard beds and to the rickety wicker patio furniture used in place of conventional chairs.
High speed internet access is provided for $10.00 per day, but the port is wired to the wall and does not extend to the tiny nearby desk, making computers difficult to use. The pay-as-you-go terminal in the lobby is too slow and crippled to be worth the money. This is not a place to stay if you plan to work in your room.
The front desk staff was helpful when we needed to fax and refax several documents.
Breakfast in the restaurant is surprisingly hearty, but not something you'd seek out if you lived in Seattle. Breakfast is not included with your room.
In the end, the property is not the best choice for business or vacation users, but might be a good solution for very young people who are looking for inexpensive rooms in the heart of Seattle. | 0 |
My husband and I stayed one night. The electronic key system was down. The desk said they would slip one under the door at night when it was ready. They never did. the entire 24 hours we had no key. Very annoying. We are gold members through starwood, I was told the morning of our checkin that our room would be ready and that at the off chance it wasn't ready they would have a room for me. Our room wasn't ready. They let me use the spa to change, but my husband had to wait in the lobby and it just wasn't as comfortable and private as I would have hoped. Especially since I was told our room would be ready. Our room was clean and average, but we did have a nice corner room. The size was ok. You just can't expect gigantic space in NYC, I know because I lived there for years. But it was clean, I think the most important hotel room feature. The staff was VERY busy, a hustle and bustle place with a nice lounge/bar at street level. The woman that checked us out was apologetic that we were never given a key and made it up to us through hotel points. I would stay here again, but I know not to expect Four Seasons quality catering. | 2 |
We stayed in this hotel for 4 nights over the Christmas Holiday. I got a very good rate because I'm a starwood preferred customer. If we'd paid rack rates to stay here I'd probably feel differently. The main issue was the elevators in the Tower, which is in the 1970s portion of the hotel. Every time we got in them there was some issue, the door wouldn't close or the elevator would stop at random floors. At one point, there was only one running. The wait was 20 minutes to get back to our hotel room. The staff would not let us climb the stairs because of security. Luckily this didn't impact our stay tremendously because we did not need to go back to the room frequently. The location right on Union Square is great. Our room was large and well-appointed. I love the Westin Heavenly bed. | 1 |
stayed here for one night and really enjoyed our experience at the hilton. the location is great. right next to gaslamp. the staff was also great. the room was nice and comfortable. i would definitely recomment the hilton to anyone looking to stay there. | 2 |
Despite the good location for the traveler arriving by air I would not stay at this hotel anymore.
Despite the pretty hefty rate, the room smelled terrible, like a house of someone who smokes a couple of packs a day and has four dogs and six cats in the living room.
Then they are a rip off for anything else, you have to pay for the internet, decent TV programs and even local phone calls. And it does not come cheap.
The restaurant is terrible, the food sucks, I'd rather eat at Taco Bell and the waiters were not quite polite and helpful.
The only good thing about it is that I did not got any bedbugs so far.
They should replace the Sheraton name on the front with Motel 6 or similar. | 0 |
I was so disappointed to find a 2.5 star experience in a so called 4 star hotel! As a weekend getaway I got this room for $120 through priceline. As you enter the lobby, you will find it to be almost bare. Large "ballrooms" with outdated decor, creepy would best describe the feeling of the entry and lobby.
The check in was slow, when requesting a mini fridge to keep one item in, they tried to charge an additional $15 before finally admitting the mini bar/fridge in the room would store our item. No need for an additional fridge or $15.
Do not try to call the front desk, the phone rings forever and when finally answered, you will be put on hold for another very long hold. Two people at the front desk with only the nice lady working, the guy was playing on the computer and of no help at all.
The room....as we quickly entered the room to drop our belongings before heading out for the night, we noticed it very hot in the room. We turned the ac on and left thinking it would be ok when we returned. Upon our return, we again turned it down cooler hoping it would cool off. Needless to say, at 5:50 am I was on the phone with the front desk telling them we were in a room with no AC!! The carpet was dirty, bed was uncomfortable and just felt like a motel.
We will never stay here again, there are many options of nice, affordable and NEW places within a block ot two! I am sure they probably have working ac too! | 0 |
I stayed for three nights at the Westin St Francis in the newer tower building.
As there were no twins available I had originally booked a standard double in the historic building but was shown to a standard queen room instead. The room was beautiful, though small, and everything was neat and clean. I had read reviews on this site that the older smaller rooms were dated and dirty but this was not the case at all.
I did however get an extremely strange feeling in the room, and was not keen to stay for a reason that is unknown to me! We asked to be upgraded to the newer part of the hotel for an additional $35.00 per night, and as we left the old part of the hotel I mentioned to my sister that my right ear started ringing loudly as soon as we entered the room. She said her right ear was also ringing in the historic room... very spooky!
Anyway, having upgraded to the tower room with two queen beds, we had absolutely no complaints. The room was massive, and the bathroom was incredible! The beds were heavenly as promised, and the dual shower was great too. It was well worth the extra money for the upgrade. The only thing even slightly disapointing was the view, (of some old buildings), but you can't have everything.
Staff were friendly and helpful and the public areas of the hotel are stunning. I really enjoyed watching the documentary on the hotel tv channel about the history of the St Francis- fascinating!
I would definitely love to return to the St Francis in the future. | 2 |
Just returned from a 4 day stay..4 girls who had left husbands and children behind for a weekend of shopping and self indulgence ! We could not have chosen a better hotel. Location is excellent, staff are fantastic ( Howard on reception, as our first contact, was a great ambassador for the hotel ). Complimentary coffee and tea in the morning ( not something I am used to seeing in a 5 star hotel ). Concierge made some great dinner recommendations.
Despite it's 5 star rating, it did not feel 'snooty '. One day we walked in with Tiffany bags the next with bin bags from the market and we were treated no differently !
I travel to New York, business and pleasure, about 4 times a year and can't believe I've not stayed here before..it really was 10 out of 10..and the beds are amazing...I will return. | 2 |
My daughter and I stayed at the Roosevelt the weekend of Feb.6-8. The trip was a surprise to celebrate her birthday. We were seeing 2 shows and doing alot of shopping so the location was perfect. We were able to take the airtrain and the subway from JFK to the 5th Ave/53rd St. stop and walk the 8 blocks- very easy (50 minutes). It is also only two blocks to catch the subway at Grand Central to go downtown. I had booked the hotel through Expedia and got a rate of 118 (this included the taxes), which is why I chose it! The room I booked was a "cozy queen" but we were upgraded to a king upon arrival. The room was on the 7th floor with a view of the interior (this reduced noise at night, although this is a quiet area of midtown). Our room wasn't big but all we did was sleep there. There was no coffee maker but Blake and Todds across the street had great breakfasts and coffee. The bathroom was small and the tub didn't drain well but we managed just fine. Our room wasn't cleaned on Saturday even though we were gone from 9:30 until 5:00. Since we were only there 2 nights I wasn't too concerned about it, and I didn't feel bad not leaving a tip for the maid. The concierge held our bags on Sunday for us for no charge. I have stayed at the Parc Central, Warwick, Intercontinental, and Wellington and for the price this was perfect. I would much rather have the money in my pocket to spend on other things while in the city. | 1 |
Excellent service and a very clean hotel! Will stay again! | 2 |
Big, nicely decorated and an extremely central location makes this a very worthy hotel to stay in San Francisco. For starters, the easiest way to get from SFO to the city is BART...the Parc 55 is maybe 50 yards from the Powell St. stop. Lobby on the 2nd floor is decorated very stylishly and inviting. The rooms are a good size, very comfy beds, clean bathrooms, great shower pressure, a 24 hour gym...what more could one ask for? Would stay again and recommend... | 2 |
This hotel was amazing in all aspects. The room had very comfortable beds and the decor was really nice. They had a great free buffet breakfast each day with hot and cold items. In addition, the staff was amazing, very kind and willing to do everything they could to make your stay enjoyable. Also, the location was superb, right in Times Square. Our stay at the Hampton Inn was very pleasant and we would most definitely stay there again! | 2 |
Lets be honest this is not the most luxurious hotel you will ever stay in but for the price it is a bargain. The location is excellent 10 mins walk to Empire State (which we had a superb view from our room (811)), Central Station & 15 mins walk to Times Square. There is a subway station 5 mins away that takes you to Central Park, Greenwhich Village & the Staton Island Ferry. The decore is in need of an update but it was clean (rooms cleaned daily) & safe. Our room was not large but not the size of a cupboard we were expecting. The shared bathroom was not an issue as it was always available & clean. The only issue we had was the noise of the in room air con. However as the noise was constant you got use to it & it drowned out the noise of New York street life. Overall we would recommend the hotel, if your not looking for a romantic & luxurious setting. We will defo stay there again if we return to NYC. | 2 |
My husband and I recently stayed two nights here as part of our 25th anniversary celebration. The room was spacious enough considering the hotel's age, and everything was clean and beautifully decorated! Even the very small details were a delight including the rubber ducky in the bathroom and the multitude of pillow choices! We booked the romantic package which included some really sweet surprises (I won't ruin the surprises for others). The location was also perfect with cable car stops situated just outside the hotel. What impressed me the most, however, was the superior service provided from every staff member we encountered. From the phone reservations person and front desk staff to the restaurant and maintenance staff, everyone seemed truly pleased to have us there! | 2 |
When I arrived my first impression was that is was OK. But, I spoke too soon. the bathroom had ants on the floor and in the tub. When I complained, they said they would spray the next day, the ants were still there. I had put some dirty dishes in the dishwasher and was planning on washing them the next night when I had more dirty dishes. When I returned to my room the next day, the dirty dishes had been put back into the cabinets, still dirty. Also the toilet seat was off of the toilet and laying in the floor, When I called the front desk, they told me maintenance had already gone home and the only thing they could do would be to give me another room. I fixed it myself, as I was too tired to pack up everything and move. The front door to the room had a gap and did not close properly. I was afraid to go to sleep, even if I could. The noise from upstairs was really loud. Sounded like they were moving furniture and the street noise was too much. The only thing good about this place was the breakfast they served. It was pretty good. Alot of my colleagues moved out the first night with similar complaints. I could not get another hotel room as the ones close were all booked up. I was there for 4 nights. I will never go there again and would not recommend to anyone. | 0 |
After reading reviews of a variety of cost-conscious hotels in NYC, I decided on The Pod Hotel for a whirlwind two-day vacation with my sister. I did not want to pay for a luxury hotel room, I just wanted a comfortable base for our explorations of Manhattan. I am completely satisfied with my choice, and I can't wait to visit NYC again and stay in the Pod! The staff was friendly, the property was clean and well-maintained, the ambiance was great, and the price was absolutely unbeatable for the location.
The location was just perfect for walking to a variety of landmarks, and there were innumerable restaurants and shops within the immediate vicinity of the Pod. After a long day of walking, shopping, and sightseeing, it was wonderful to get back to our room, drop off our bags, and head up to the rooftop garden with a bottle of wine to relax and look at the skyline.
We had a room with two bunk beds on a floor with shared bathrooms. The bathrooms were very clean and there was never a wait for one when we needed it (lights above the door in your room tell you which bathrooms are in use or available at any given time). There is also a sink in your room if you just need to wash your hands or freshen up. Overall I would highly, highly recommend The Pod Hotel to anyone who is looking for a clean, hospitable, centrally-located hotel that won't eat your entire vacation budget. | 2 |
Location of this hotel beats most at the airport but you will pay for it. Standard Marriott business hotel with great big comfy beds. Dislike all hotels who charge for wifi especially at Marriot prices. Small hotels and guest houses the world over provide this for free surely these big hotels can. | 1 |
This hotel is just north of downtown and within walking distance of the Space Needle. Room was clean and bed was comfortable.Busy road right in front of the hotel, A little noisy during rush hour traffic but you really don't notice it to much. Neighbor hood is going over a change (Lofts Etc). Not really much to eat around the hotel but getting to downtown and and Pikes Market is really easy. Even during rush hour. Front desk staff was great with information and directions. We walked to the Space Needle during the early evening. Not sure if I would do this after dark. Breakfast was your typical Holiday Inn Express meal. $10.00 parking fee per night. We were aware of this but used to free parking. There is outside parking and underground parking. I would stay at this site again. It's a good value and location is good | 2 |
Stayed 3 nights, Thurs-sunday. Hotel busy but service from Doormen to reception, housekeeping, restaurant and bar staff was great. Did not find anyone rude , rather quite the opposite, friendly informative and rather pleasant.
Stayed in Vista Suite. Great to have a separate lounge area.Room and bathroom well appointed. would have been nice to have tea facilities but as with most 4-5* hotels this was lacking.
Location fantastic, walking distance (even in heels) to central park, TOPR, shopping, Times Square and theatres.Tried the subway but did not find it user friendly, unlike London,UK. so used cabs to restaurants when required.
Breakfast was included in our rate. Also had afternoon tea one day, which was pretty good. Loved our stay, would be nice to have a spa/salon on site tho. | 2 |
We pulled in at 4 am due to an awful experience at another nearby hotel. I explained how we were just looking for a place to sleep for a few hours after driving all day previously to visit a sick relative at Riley's Children's Hospital. While my story must have sounded riciulous at the time, the attendant at the front desk was courteous and said she would check us into a room regardless and give us a special rate because we were visiting a patient at Riley's.
The room we had was comfortable, great beds, darkening curtains, four packets of coffee (seems like too many places just give you 1 regular and 1 decaf) and surprisingly quiet for being right next to Lucas Oil Stadium. We slept well and decided to stay one more night, they set us up for the same room the following night with no trouble.
The breakfast was great. They seamlessly turn the evening bar into a nice breakfast setup in the morning. The person working the breakfast made sure to ask if there was anything else we needed. Overall it was great for being in Indianapolis for a hospital visit when things obviously aren't going well. If someone is staying there for the Super Bowl or for a Colts game, Lucas Oil is a block away so that would be very convenient.
The only downside is it is in a busy section of town so it would get a little noisy during morning traffic, but the room itself was very comfortable and quiet all things considered. | 2 |
This was a nice property and good value for the money. It was a great jumping off point for Mission Valley and Coronado and San Diego overall. The staff were very pleasant -- front desk and housekeeping. Breakfast was fine -- and the bed was comfortable. I'd stay here again. | 2 |
The place was dirty and the staff was very rude. They said it was renovated but I did not think so. The towels were dirty as well as the sheets. I certainly would not recommend this place to any one. The amount of money spent is not worth the stay. There are other better priced hotels right there for a better price, cleaner, and with better customer service. I know this because I went to the Clarion and it was much better. | 0 |
Hubby and I spent three week nights in early July at the Hotel Belleclaire and really could not have been happier! The room was beautiful, spacious, well maintained and comfortable, we had a fun view looking up and down Broadway and east toward Central Park, and the staff was friendly and professional.
We loved being so close to the Subway stop which made it easy for us to travel all over the city without ever needing a cab, and we also enjoyed feeling like we were in a "real neighborhood". We felt instantly at home and liked having so many restaurants and gourmet delis/groceries close by.
Someday we may have enough money to stay at one of the elaborate glass tower hotels, but unless something changes for the worse at the Hotel Belleclaire, we'll always stay there. | 2 |
This hotel is awesome. I came to stay here for a trip to San Diego for my boyfriends hockey tournament and it was really nice. The pools were great and the Bar Charlies is fun. The bartender Aaron made our stay extremely enjoyable and made our nights at the resort a memorable experience. Thanks Aaron!!! | 2 |
The hotel is one block from Bart, 5th and Mission, which makes it so easy to get to on public transportation from the airport. You can walk anywhere downtown from the hotel. The hotel staff were very professional and friendly. The hotel has old world ambience and our room was fine. The only negative is the outside traffic noise. The windows must be close to original so they did not keep out the noise from cars, sirens and garbage trucks. | 2 |
Stayed at the Adolphus after having dinner at the French Room in the hotel. The hotel has grand public spaces in the old hotel tradition---all very beautiful and well maintained. Our room was quite large by today's standards, but has not been updated--old TV, a small clock radio on the night stand, no bath robes--it is not the Ritz--but also not the price of the Ritz! It is very adequate if you want to stay there and not have drive after that great bottle of wine for dinner.The staff was all very professional and helpful. The French Room is the attraction here, and it IS spectacular fine dining. | 2 |
I had the opportunity to stay at the Waldorf Astoria for one night on a business trip. The price was fantastic (or so I thought).
My first impression of the hotel as soon as I walked into the lobby was that it was very nice, but dated. The Waldorf obviously attempts to appeal to the traveler who harkens for the traditional upscale hotels of yesteryear. My second impression was the huge line for check-in that snaked across the lobby. I am a Hilton Honors member. Although there was a dedicated check-in desk for Gold members, there was only one employee present and its line looked as though it was moving more slowly than the general check-in line. My wait was about 10 minutes; not bad, but not Waldorf-Astoria.
Because of my status, I was given a one-class upgrade to a bigger room. The space was nice, but the furniture and décor were worn. The desk chair was broken; I could not sit on it. The radiator was dirty, scratched and generally out of shape. The bathroom had not been updated in quite some time. Again, not the worst things in the world, but not what your mind conjures when you think "Waldorf-Astoria."
All in all, other than the lobby, my experience at the Waldorf was what I would have expected out of an older, mid-tier hotel. | 1 |
My daughter and i stayed at this hotel for 9 nights. Never had problems with bed bugs. The rooms are old and dated but cleaned thoroughly every day. the floor was non smoking but had very strong smell of smoke in hallway.The beds are very comfy as were pillows. The shower was strong with nice shower head. the free breakfast was disappointing to say the least, day old doughnuts. no vending machines for snacks. they did have cold pop in fridge in lobby and ramen noodles. The only up side was the front desk man named ceaser, he was accommodating and very sweet.If it wasnt for him and his sense of humour we would have left on day 1. the location was also a plus being so close to transit station. No laundry facilities in building was not good. the area was very safe and i found it to be quiet. Not worth the money i paid and wish i could get it back. 1/2 a star at the most. Will stay somewhere else when in L.A. again. | 1 |
Selected this hotel due to the fact they offered day use rooms near LAX Airport at a reasonable cost. Was told to contact the hotel upon arrival, via the free hotel reservation phone service in the arrival hall, to arrange for the free shuttle pick-up. However, the hotel was NOT listed on the hotel reservation board in the United Airlines International Arrivals Area so had to make an expensive phone call via my overseas cell phone to arrange the shuttle pick-up. Was told to wait at the hotel shuttle pick-up stop immediately outside the terminal, which I did. Half an hour later there was no sign of the shuttle bus, so had to make another expensive phone call to be told that the shuttle would be there shortly. Another 30 minutes went by and still no shuttle, so yet another expensive phone call. The shuttle bus finally arrived and the driver told me he'd been around twice but couldn't find me or couldn't stop due to heavy traffic, which was totally untrue as I'd been standing there the whole time watching other hotel's shuttle buses come and go. However, after a 15 hour flight I wasn't in the mood to continue arguing, so went to the hotel expecting some kind of apology from the reception staff, to whom I'd been speaking on my phone calls. Not a word was said other than to indifferently hand me a key to a room and leave me to lug my own luggage to a room which couldn't have been further from the reception and up a flight of stairs (no elevator) despite the hotel being practically empty. The room itself was in a very dilapidated state with holes in the bed sheets and a stained blanket. I had a quick shower, changed my clothes and left. Why oh why did I fall for the 'cheap' day use rate, which, after I added the cost of three international calls to chase the shuttle, cost as much as a room in a decent hotel like the Hilton or Renaissance. | 0 |
We were so pleased with all aspects of the hotel. There was a little mix-up with the two rooms we reserved, but the staff straigtened it out quickly.
We did have access to three rooms and I was surprised at the difference in the layouts. Each bathroom and closet area were very different. One bathroom was very 'hotel-like', but the other two were awesome. While each bathroom was VERY roomy, the shower sizes varied and one even had a tub plus a shower!!!! The closet sizes varied also and one was really very small.
Amy, the conceirge, was priceless!! SO MUCH HELP!!! Thanks Amy!! The doormen were great and very helpful!! The continental breakfast was "so-so"!! The subway access was a block or two away. Times Square is just right around the corner!! And the noise of the streets was so minimal plus great blackout curtains!!
This was a great girls weekend and if the prices stay this reasonable(by New York standards) we will be back!!!! I HIGHLY RECOMMEND this hotel!!! | 2 |
Summary: On our second stay at the "Stephen F." we were sad to find that things have gone down hill dramatically for this property. Definitely a low-end member of the InterContinental chain. I would recommend the Driskill as an alternative.
PROS: excellent location with much to do within walking distance, good water pressure, plenty of hot water, nice bedding, pretty lobby, and oddly enough I was not put off by the $18 daily unlimited valet though it would be nice to have another option, they didn't charge us for the "welcome amenities" we purchased (it was a special occasion) though if they had we would've complained because the quality was extraordinarily poor for the price ($25 plus service charges for a couple of apples, an orange, a few grapes, a bottle of water, and four tiny, waxy, totally inedible truffles) the guest services manager did--on request--unpack flowers sent ahead and place them in the room.
CONS: we basically felt shamed for booking our room on Hotwire, this was a special occasion so I called beforehand to inform the hotel and to request a complimentary upgrade if available (this request is routinely filled when we travel elsewhere for a special occasion...birthday, anniversary, etc.) but were told we couldn't be upgraded because we purchase though Hotwire; however, on arrival the others in our party (who also booked through Hotwire) were upgraded...we were told that we could "purchase" an upgrade, our particular class of room was extraordinarly tiny...more like what I expect in New York City or San Francisco (our friends who had all been upgraded came to see our room and began to refer to it as being in "steerage"), the bathtub had numerous areas where the glazing had come off, the retractable clothesline was broken and hanging down, the picture in the bathroom was filthy (toothpaste residue, etc), there was a broken lamp that flickered on and off when you opened and closed the drawer of the table it was on, it was unnecessarily difficult to operate the alarm clock (which, incidentally, went off at 4AM as set by the previous guest...housekeeping should know to turn off the alarm function after each guest), uneven housekeeping...they often failed to replace toiletries and even failed to replace the towels once, only a teeny-tiny indoor pool, the toiletries were of very good quality but every person in our group encountered two rather bizarre problems: first, the caps are made of two parts (way, way overdesigned) and they kept coming apart leaving the bottle sealed while you were holding the top part of the cap, and second, it was impossible to just get a small amount of product out of the unusual little bottles...you got nothing or half the bottle...like I said everyone in our group noticed this issue so it wasn't just us, the front desk manager is impeccably dressed and totally professional but his perfectly clipped British demeanor comes off as more aloof than courteous and lacked any warmth...this is Austin not Buckingham Palace. | 0 |
I stayed here with my 9 year old daughter while doing sightseeing in DC. I found a discount internet rate at the last minute and took advantage of it because of the location. The location was good but it was still a good walk to get to some of the places of interest along the mall. The Metro is very convenient. The hotel was a bit outdated but the room was clean and the service was excellent. Everyone was very attentive and the fact that the hotel was located on top of a shopping promenade was also a plus. I wouldn't hesitate staying here again. | 2 |
I was very unhappy with the hotel staff and will never stay there again. First we tried to pay with our corporate card as we own a business and this was not allowed. Therefore had to pay cash. Seven hours later we were called in our room to tell us that they gave us more money back then should have gotten, asked them what proof they had of this since it had been since seven hours since we checked in and we did not count the change we received, they did not have this. Lastely we went to check out of the room and had to sign to get our deposit back and my husband was told he needed to have manager approval because his signature did not exactly match the signature from the check in, no two signatures are exactly alike..
The room was pretty small, the bed was even samller and hard to fit two people.
I think it was too expensive for our hassle..would not recomened this to anyone, although the location was great. | 1 |
I had to be at an early morning event at the Martin's West facility, and this was the closest place to stay. Photos looked good, so I booked it.
First off, the area is not the greatest.... pretty scary mall nearby, and restaurants are slim pickings. I checked in, and while unpacking, I heard scurrying and scratching under my bed. I asked for (and was promptly given) another room.
This is a older motel/hotel, with most rooms having direct outside access, which includes all the outside noise problems as well. Doors and windows not sealed well. I slept okay, but not great.
When checking out, I saw a note on the credenza behind the desk clerk- topped with another room number, in big letters it said "Dead mouse in tub"!
I will not be staying here again. | 0 |
average hotel
evasive on pricing when you call direct line
try booking on line first
Sundays price was quite low compared to weekend
perfect gas lamp location | 1 |
Stayed October 10 and 15, 2012. Really nice motel with all the "bells and whistles". Shuttle to airport and subway. Rooms were clean along with the entire motel and grounds. The motel has a sky bridge to airport, but we choose to use shuttle.
We arrived at midnight and found a restaurant/lounge still open. It was expensive. Everything about this motel was expensive.
I could not recommend this motel because of room rate. We stayed here because of convenience and not knowing the area. | 2 |
I stayed at the Eventi in June and December 2011 and overall enjoyed it (which is why I went back the second time). The rooms are quite nice, especially the bathrooms, they have lovely views (for an additional cost), and for the most part the staff are very friendly and helpful. Unfortunately, both times after I got home I discovered extra charges added to my credit card for additional nights of valet parking and also numerous items from the mini bar, none of which we had consumed. Both times I called the hotel the charges were reversed immediately; however, since I don't live in the US I ended up out of pocket due to fluctuating exchange rates both times. After I explained this the last time I called, the staff member I spoke to was very apologetic and said he would have someone from management contact me to discuss this, but sadly I never heard from anyone. Sorry Eventi (and Kimpton), but there are lots of fantastic hotels in NYC and I will be staying at one of them on my next visit, | 2 |
This was a good hotel to stay at. A little date, nothing fancy, but was clean and the staff was friendly. The room was clean and you are close to the Hollywood strip. | 2 |
The staff was so warm and welcoming, I felt like I was home. Love the wine reception in evenings. | 2 |
Very friendly staff, the thing that impressed me the most was the value and location of this hotel. The hotel is located directly on Michigan Ave "Magnificent Mile" and it is within walking distance to Navy Pier, Lake Michigan, Bus Stops, there is a Corner Bakery right around the corner where there is excellent breakfast, the Water Tower Mall is also close by approx 5min walking.
The rooms were clean, everything was working and what you get for what you pay is an excellent value. | 2 |
The desk clerk was very knowledgable and friendly. Breakfast consisted of coffee and pastries which were very good! It was a 15 minute walk to the Wharf so good location. However, the pillows and beds were TERRIBLE!!!! It felt like the center of the bed was caving in and the pillows were hard and flat. I wouldn't sit in the couch or chair because of the stains but otherwise it was pretty clean. | 1 |
I stayed at the Sheraton in Seattle recently so that I could attend a conference at the convention center. It was a good location and was right across the street from the convention center and that is why I selected this hotel. There appears to be many homeless people in Seattle so the hotel locks public rest rooms but they do not communicate this well to guests. So you need to obtain a pass code to enter the restroom near the bar in the lobby and the restroom near the restaurant. I think they could come up with a better system and perhaps communicate this better to guests. Just don’t be in a hurry and plan well in advance if you need to use the restroom!
My room was comfortable although the carpet was not new. The bed was comfortable and the room was quite. The housekeeper however did not change my sheets any of the days and I was there for 4 days and spilled coffee on the sheets so it would have been nice to have clean sheets. I know that many hotels have a green options and I sometimes elect not to have my sheets changed, but I was not given this option and once they have been soiled, I prefer clean sheets. She also didn’t remove stale coffee cups. I suspect that the housekeeping staff have about 5 minutes to clean each room so it really is not their fault but this issue is more of an issue for management. Either training was lacking or the individual just had too many rooms to clean. Given the price, I just was not very impressed with my stay here. I have not stayed elsewhere in Seattle so I don’t know if things would be similar or better elsewhere. | 1 |
I booked my trip to indianapolis on orbitz, and only spend $45 on this room. My only complaints are the location and how the restaurant closes early. I would reccommend this hotel for staying in Indianapolis, especially if you do not mind being careful of your surroundings. I say this because if you drive more than a mile past the hotel, you end up in a not so good part of town.
The positives of this hotel are as follows: the staff were friendly, and gave me great, quick directions to Bankers Life Fieldhouse for the Pacers vs Atlanta game. After the game, a very nice male front desk worker, and the security guard gave my friend and I reccommendations for night life, cab information, and directions. The security guard was friendly, and made us feel safe. The hotel came with a nice breakfast as well as a nice pool. If the price was the same, this would be my choice of a hotel for my annual Pacers games! Thanks guys for the great service! | 2 |
Really nice hotel with helpful staff on reception. Restaurant was Italian food but did a good breakfast too. Room was huge and bed was incredibly comfortable and quiet. After a two day trip on Amtrak it was a welcome rest. Close to most attractions except the Sky Needle was a taxi / bus ride. | 2 |
This apartment hotel meets minimum standards for cleanliness and habitability, but it is not a four star hotel. The interior is old, the rooms/apartments even older.
The staff is pleasant but not well-trained and often don't know what to do about basic problems ...like replacing missing utensils in apartment kitchens.
It is not a bad place for extended stays if you can negotiate a good rate. Rack rates (even with usual NYC 30% discount) are ripe-offs. Ask for at least 50% discount more for long stays. We negotiated about 65% discount on rack rates for 10 day stay. | 1 |
I was expecting the usual Embassy Suites multi-story hotel with the interior courtyard / atrium, instead, this hotel looks like it "aged out" of another hotel's chain. The reception area / lobby are nice, up to date, impressive; the grounds are nice but not beautiful, the rooms are the weakest link! I was given a perimeter room facing the freeway where I backed my car right to the doorway (motel like). Upon entering if found a dated, stale smelling room. The bedroom chair cushion was heavily stained and carpeting was stained with what might have once been a gummy bear ground in for good measure. Upon vising the bathroom vaninty area, a very large (4"x4") ball of hair on the floor greeted us. How housekeeping missed seeing it, I don't know (I reported this to the night desk clerk who noted it but no one contacted me for follow up). The beds and bathroom were clean.
Overall, I would not stay there again, I would opt for a nicer hotel. I had alway viewed the Embassy Suites chain as one of quality and would not give a second thought to staying at one of their hotels; I can no longer make that assumption. | 0 |
Not sure where to start as virtually everything about this hotel and it's staff is horrible. However, the point of this review is to advise others against staying here, not for trivial things like poor housekeeping, lazy, uncooperative staff, and ugly smelly rooms (all of which is true) . but for the fact that we were robbed while staying here and it is a DANGEROUS, SCARY place. I've been reading other's reviews, and apparently, this is not unusual for this hotel. Others have had almost exact experiences with the staff as we did on our stay. There is something very fishy about that to me, and apparently to the Baltimore Police as well. Here is a rundown of our stay at Brookshire from arrival to departure (about 24 hours)
1) Rooms were not available as promised
2)Front desk clerk was USELESS and CLULESS..promised to upgrade our rooms at a "sister hotel" and provide a shuttle to the new hotel....none of which ever happened. We waited for an hour in the hot lobby with our 4 young children only to be told that the phone call was never made and when it was finally made, we were told the rooms were not available and we would have to stay at Brookshire.
3)Room keys did not work
4) Rooms were dirty,small,housekeeping never came
5) Bellhop and valet are the same guy...hotel is COMPLETELY understaffed...one clerk at desk..and if he moved any slower, would have been going backward...
6) waited almost an hour to get our car out of valet so we could go to dinner
*****7)****** OUR CAR WAS STOLEN BY A MAN POSING AS THE VALET WHILE THE "REAL" VALET AND FRONT DESK CLERK STOOD BY WATCHING FROM ABOUT 20FEET AWAY****
8)When the car was stolen, the front desk clerk had to be instructed to please get off his cell phone and call the police
9)The manager arrived in the lobby, and while she was emotional, she was useless as far as helping us or accommodating us in any way.
10) The car was found 6 hours later, totalled.
11) we felt unsafe and terrified in our rooms, and felt very much so that the staff was somehow in on the crime based on thier ambivilant attitude toward us and our situation
12)We were promised a "limo" ride home to NJ since the car was totalled. We had a 9 month old infant with us and were told that the "limo" would have a carseat available for him
13) waited another hour for the "limo" only to realize that it was infact an airport shuttle van with faulty A/C and NO CARSEAT
14) had to drive 2/12 hours with an infant on my lap since no carseat was available.
15) was promised that we would not be charged for the rooms as the hotel's lack of security and competant staff are partly to blame....however, same front desk guy was reluctant to produce a receipt with a zero balance to prove that we were not being charged, AND the charges have shown up on my statement anyway
16) supposed 'higher up" manager of hotel was USELESS, did NOTHING to help or try to make us feel better about the situation
17)kids are terrified now, emotionally distraught,
PLEASE DO NOT STAY AT THIS DANGEROUS HOTEL****** | 0 |
Reading the reviews and looking at the photo's from this Motel as well as Google maps location of this place,there are Railroad tracks behind it! It is time for New Management as well as responsible Employee's who care about there work! From reading these reviews there are no excuses for what customers have to deal with here! I have stayed in many hotels and motels all over the United States and never have I seen as many problems as this place. It looks like it's time for a change here! | 0 |
My boyfriend and I stayed at this hotel for 6 nights, so I think I have a pretty good idea of whether it's a good hotel or not. I will break it down into pros and cons, since there are quite a few of each:
Pros: great location for catching buses, streetcars and cable cars; great location for late night dining; the beds were super comfortable; they had the room ready for us when we checked in at 9 a.m.
Cons: the woman on the phone told me there was no way that they would have the room ready that early and was quite rude. Housekeeping would call us to ask if we wanted our room cleaned, even if we had a "do not disturb" sign on the door - what if we were taking a nap? It was because housekeeping leaves at 4 everyday so you can't get anything after that time. There was a pink stain on my comforter when we got there. We used the same sheets for 4 nights, then I left the "please wash these sheets" sign on the bed so they would change the sheets (clean them). The pink stain was still there when we got home and our sheets had been "cleaned", which means they don't change the sheets when you are there or in between guests. This, to me, was a very, very big CON. Gross! The room was really noisy because the hotel is old, so you could hear other guests taking showers, etc. They claim they will have tea and coffee in the morning, but they never had hot water for tea. There is no minibar so you can never take food back to your hotel to put in a fridge. Our toilet didn't flush right (it kept flushing for about 20 minutes).
All in all, if this hotel was $70 a night, I would be raving, but for over $200, it's absolutely insane. We even had a "Royal Court" room, which is more expensive, because they give you one-dollar slippers and a busted up coffee machine. I heard the Donatello was really nice and it's just down the street.... | 0 |
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