" 0.00 (SD 0.00) and "managing a ward" 0.00 (SD 0.00). The three highest rated items for the Australian residents were "using information technology" 0.00 (SD 0.00), "handling received feedback" 0.00 (SD 0.00) and "managing a ward" 0.00 (SD 0.00). The three highest rated items for the 