!  00/00 WN 0000 IAD-DEN Grade: A+ Several of the cabin crew were wearing some form of Halloween costume with their uniform. They seemed cheerful and enjoyed their work. Seemed to go out of their way to make people happy. Flight was on-time  00/00 WN 0000 DEN-LAS Grade: C- Despite announcements about powering down and stowing personal electronics until reaching 00,000' altitude, the male FA walked past several passengers in my immediate vicinity who were still using laptops, tablets, cellphones, etc., while at the gate, taxing, during climb, etc., without at least admonishing them to power down and put away the stuff. If this is an FAR, why weren't the FA's enforcing it? Perhaps the comment of "Thank you for not paying attention to this announcement" at the end of his safety briefing was not in humor as much as it was in truth? Flight was on-time...  Airport experiences: The security check at IAD reminded me of going through customs and immigration into and out of the Czechoslovak Socialist Republic and Hungarian Peoples Republic back in 0000. Having the palms of my hands swabbed with an unknown chemical which the TSA agent wouldn't identify has me wondering if I've been exposed to a potential HAZMAT. And, I got a "pat down". Also, if your have an early flight out of IAD, be prepared with your own food as there is very little open early in the AM in terminal C. Denver International Airport is uncomfortable at best and dangerous at worst as the design allows the outside temperature to become the inside temperature in the waiting areas. It was freezing cold in there! This is third-world at best. Passengers shouldn't have to accept this and neither should airport tenants like Southwest. The use of "air doors" like those used at supermarket entrances might help. The moving sidewalks at LAS were all kaput causing a lot of hiking. Also, honesty/truthfulness at LAS on baggage carousel assignments would help. The display at the entrance to baggage claim read for a carousel different from the one where the bags actually arrived. Truthfulness/honesty would no doubt be appreciated by your customers.  Return  00/0 WN 0000 LAS-SJC Grade: A Nothing remarkable or unremarkable about the flight. Everything clicked perfectly including being on-time...  00/0 WN 0000 SJC-DEN-IAD Grade: F-/A+ The SJC-DEN part was OK. However, the notation on my itinerary provided by WN of "Stop: Denver no plane change" was Bull---t at best and an outright lie at worst as it wasn't announced until after we'd been at the gate in DEN for a while before the FA's notified the dozen or so of us IAD-bound passengers that we'd need to deplane and go to gate C00 as that was where the plane going to IAD was boarding! So, we had to hike a considerable distance (especially for this senior citizen with some mobility problems) to the new gate. However, to the credit of WN, those of on the inbound flight were allowed to board after those needed pre-boarding, but before those already lined-up for the flight. However, I had to find that out from a fellow passenger, and not from any WN announcement. Unacceptable. Yes, there were already passengers lined-up for this different aircraft. So, this didn't look like a last-minute change. Or, was it? If you're going to have a change of planes, be honest about it! If it's planned in advance, say so at the beginning! If it's a last-minute change, tell all your passengers ASAP! And, not at the last minute! There was no mention of this change when I checked my phone before leaving for the LAS airport. And, there was also no apology for the change of planes made to us inbound passengers. Also, this new flight was 00 minutes late in pushback from the gate at DEN (At least it wasn't 0F degrees and snowing this time!), making us late into IAD. The A+ on this evaluation is for the DEN-IAD cabin crew. While both of the forward FA's were the cheerful and friendly as usually expected on WN, one of them had to "protect/defend" the area of the forward lav/cockpit door while the captain was in that area (restroom break) when a possibly inebriated passenger (He was swaying quite a bit!) made his way towards the area while one FA was blocking his path. He (much larger male) kept approaching and she had to get quite demonstrative that she was prepared to "deal" with him if he continued his approach. At about row three (I was in 0C), he finally got the message and turned around. In the 00 years since my first commercial flight (0/00/00 IAD-LHR on a TWA B000-000), this was the first time I'd seen an FA have to do what they're supposed to do in the first place: Ensure the safety of the passengers! When I complemented her later on what I'd observed, she initially brushed it off as if it happened every day. If that's the case, I pity the FA's for a task more thankless than I'd previously thought. I'm contacting WN about her performance.  Airport experiences: If you're renting a car at LAS, allow at least an extra hour besides your drive to "the airport" for the return. The car rental facility at LAS is located a considerable distance off-site from the airport itself and after you get your car checked-in, you'll still have to hike through the building, stand outside, wait, and endure a long bus ride to the terminal through local (non-airport) traffic. The TSA experience at LAS was slightly less intimidating than that at IAD. The layover at SJC allowed me to have a leisurely lunch. However, when I used to fly regularly (0-0 times a year before 0/00), some airports made a point of their concessions having prices comparable to the locality. Either SJC isn't one of these or restaurants in the area are expensive! (Maybe that's why Chick-Fil-A had such a long line?)  Overall evaluation: C- /D+ The professionalism of the FA on the DEN-IAD flight in her readiness to defend the cockpit area of flight 0000 is what kept this from being an F+ evaluation. Had it not been for the CF at DEN on what was supposed to be a no change of plane trip, this would've been an A-/B+. Like too many businesses, WN needs to learn the benefits of prompt and honest communication with customers when SHTF. Reasonable customers know things occasionally go wrong. And, reasonable businesses realize that they need to communicate quickly and honestky with customers. And, make amends. Having the inbound (from SJC) passengers on this flight board ahead of the DEN origin passengers went a long way with me on this. The cheerfulness/friendliness of the cabin crews on the IAD-DEN, SJC-DEN, and DEN-IAD also brought up the score. As a result, despite the lessons I've had in trust and forgiveness (courtesy of my ex-wife) and the honesty/forthrightness of WN (see above about flight 0000 on 00/0), I plan to give WN another try. And, sooner than the 00 years since my last flight!  00/00 WN 0000 IAD-DEN Grade: A+ Several of the cabin crew were wearing some form of Halloween costume with their uniform. They seemed cheerful and enjoyed their work. Seemed to go out of their way to make people happy. Flight was on-time  00/00 WN 0000 DEN-LAS Grade: C- Despite announcements about powering down and stowing personal electronics until reaching 00,000' altitude, the male FA walked past several passengers in my immediate vicinity who were still using laptops, tablets, cellphones, etc., while at the gate, taxing, during climb, etc., without at least admonishing them to power down and put away the stuff. If this is an FAR, why weren't the FA's enforcing it? Perhaps the comment of "Thank you for not paying attention to this announcement" at the end of his safety briefing was not in humor as much as it was in truth? Flight was on-time...  Airport experiences: The security check at IAD reminded me of going through customs and immigration into and out of the Czechoslovak Socialist Republic and Hungarian Peoples Republic back in 0000. Having the palms of my hands swabbed with an unknown chemical which the TSA agent wouldn't identify has me wondering if I've been exposed to a potential HAZMAT. And, I got a "pat down". Also, if your have an early flight out of IAD, be prepared with your own food as there is very little open early in the AM in terminal C. Denver International Airport is uncomfortable at best and dangerous at worst as the design allows the outside temperature to become the inside temperature in the waiting areas. It was freezing cold in there! This is third-world at best. Passengers shouldn't have to accept this and neither should airport tenants like Southwest. The use of "air doors" like those used at supermarket entrances might help. The moving sidewalks at LAS were all kaput causing a lot of hiking. Also, honesty/truthfulness at LAS on baggage carousel assignments would help. The display at the entrance to baggage claim read for a carousel different from the one where the bags actually arrived. Truthfulness/honesty would no doubt be appreciated by your customers.  Return  00/0 WN 0000 LAS-SJC Grade: A Nothing remarkable or unremarkable about the flight. Everything clicked perfectly including being on-time...  00/0 WN 0000 SJC-DEN-IAD Grade: F-/A+ The SJC-DEN part was OK. However, the notation on my itinerary provided by WN of "Stop: Denver no plane change" was Bull---t at best and an outright lie at worst as it wasn't announced until after we'd been at the gate in DEN for a while before the FA's notified the dozen or so of us IAD-bound passengers that we'd need to deplane and go to gate C00 as that was where the plane going to IAD was boarding! So, we had to hike a considerable distance (especially for this senior citizen with some mobility problems) to the new gate. However, to the credit of WN, those of on the inbound flight were allowed to board after those needed pre-boarding, but before those already lined-up for the flight. However, I had to find that out from a fellow passenger, and not from any WN announcement. Unacceptable. Yes, there were already passengers lined-up for this different aircraft. So, this didn't look like a last-minute change. Or, was it? If you're going to have a change of planes, be honest about it! If it's planned in advance, say so at the beginning! If it's a last-minute change, tell all your passengers ASAP! And, not at the last minute! There was no mention of this change when I checked my phone before leaving for the LAS airport. And, there was also no apology for the change of planes made to us inbound passengers. Also, this new flight was 00 minutes late in pushback from the gate at DEN (At least it wasn't 0F degrees and snowing this time!), making us late into IAD. The A+ on this evaluation is for the DEN-IAD cabin crew. While both of the forward FA's were the cheerful and friendly as usually expected on WN, one of them had to "protect/defend" the area of the forward lav/cockpit door while the captain was in that area (restroom break) when a possibly inebriated passenger (He was swaying quite a bit!) made his way towards the area while one FA was blocking his path. He (much larger male) kept approaching and she had to get quite demonstrative that she was prepared to "deal" with him if he continued his approach. At about row three (I was in 0C), he finally got the message and turned around. In the 00 years since my first commercial flight (0/00/00 IAD-LHR on a TWA B000-000), this was the first time I'd seen an FA have to do what they're supposed to do in the first place: Ensure the safety of the passengers! When I complemented her later on what I'd observed, she initially brushed it off as if it happened every day. If that's the case, I pity the FA's for a task more thankless than I'd previously thought. I'm contacting WN about her performance.  Airport experiences: If you're renting a car at LAS, allow at least an extra hour besides your drive to "the airport" for the return. The car rental facility at LAS is located a considerable distance off-site from the airport itself and after you get your car checked-in, you'll still have to hike through the building, stand outside, wait, and endure a long bus ride to the terminal through local (non-airport) traffic. The TSA experience at LAS was slightly less intimidating than that at IAD. The layover at SJC allowed me to have a leisurely lunch. However, when I used to fly regularly (0-0 times a year before 0/00), some airports made a point of their concessions having prices comparable to the locality. Either SJC isn't one of these or restaurants in the area are expensive! (Maybe that's why Chick-Fil-A had such a long line?)  Overall evaluation: C- /D+ The professionalism of the FA on the DEN-IAD flight in her readiness to defend the cockpit area of flight 0000 is what kept this from being an F+ evaluation. Had it not been for the CF at DEN on what was supposed to be a no change of plane trip, this would've been an A-/B+. Like too many businesses, WN needs to learn the benefits of prompt and honest communication with customers when SHTF. Reasonable customers know things occasionally go wrong. And, reasonable businesses realize that they need to communicate quickly and honestky with customers. And, make amends. Having the inbound (from SJC) passengers on this flight board ahead of the DEN origin passengers went a long way with me on this. The cheerfulness/friendliness of the cabin crews on the IAD-DEN, SJC-DEN, and DEN-IAD also brought up the score. As a result, despite the lessons I've had in trust and forgiveness (courtesy of my ex-wife) and the honesty/forthrightness of WN (see above about flight 0000 on 00/0), I plan to give WN another try. And, sooner than the 00 years since my last flight!  