.  Honestly I think all you did by "using the F-word" is get them to throw your email out. When I worked in customer service I was less likely to "understand" the "other side" when they were using vulgar language. There's a better way to get the point across. (You know, flies with honey vs vinegar thing)  Their decision is so stupid and moronic, that they only thing that will get their attention is more people started sending them profanity laced Emails to vent their displeasure over what they have done. If enough people do that, it will get their attention.  Their decision is so stupid and moronic, that they only thing that will get their attention is more people started sending them profanity laced Emails to vent their displeasure over what they have done. If enough people do that, it will get their attention.  