Kenya Airways General Manager. Americas Jobs in Kenya

Kenya Airways General Manager. Americas Jobs in Kenya

Description

The General Manager will be the entrepreneur who will oversee all the Kenya Airways operations in the American market, understand competitive activities and trends and takes full ownership for the financial results, customer experience, staff activities and brand perception. 

We are looking for a hands-on leader who will embrace our vision and agile management, and who will help to implement and further develop our sales transformation strategy. 

Key Accountabilities will include

Strategy Execution

Act as a key change agent and driver of success in a market and make the new commercial sales strategy alive. 

Develop the market specific sales and operational strategy and detailed plan for execution, based on data. 

Own the country/ regional targets and deplore a robust strategy on how to meet and exceed the targets. 

Harness support of key business enablers to support realization of the strategy. 

Lobbying with local authorities and creative cooperation strategy and keeping relations with key partners and customers b2b, b2c. 

Focus is on solution-oriented selling and what the teams are actually doing in order to make progress around the buying journey and to create excellent customer experiences and build an outstanding reputation for Kenya Airways. 

Officially represents Kenya Airways in a Country and applicable facilitates airline political discussions. 

Oversee integrity of administrative and financial processes. 

Think quickly and with clear objectives in mind, making adjustments daily to overcome buyer objections effectively, to ensure a differentiating customer experience and cost-effective management of the country/region with an entrepreneurial spirit. 

Customer Experience

Build a strong team, overcoming objections from staff, helping to engage existing customers and prospects and to tailor the sales process to best serve the market needs.  Ensure central support develops strongly the toolboxes and analytics needed whilst local availability of respective activities. 

Ensure operational efficiency in the airline operations at the airport and the offices for the geography under remit. 

Oversight operational issues in the geography under their remit with the relevant leads in operations. 

Think quickly and with clear objectives in mind, making adjustments daily to overcome buyer objections effectively, to ensure a differentiating customer experience and cost-effective management of the country/region with an entrepreneurial spirit. 

Build a strong team, overcoming objections from staff, helping to engage existing customers and prospects and to tailor the sales process to best serve the market needs.  Ensure central support develops strongly the toolboxes and analytics needed whilst local availability of respective activities.