What to Expect During an AC Repair Appointment

Published on June 25, 2016

So, all of a sudden your air conditioner needs repair at your Windsor home and you have no idea what to expect.  It’s daunting enough to let an AC repairman into your home, but then to not be sure what they’re going to do can add even more unnecessary stress.  But fear not!  Bryant Heating & Cooling Service Experts is here to fill you in on the general air conditioning repair process so you’ll be informed when an expert air conditioning service technician needs to visit your home. 

It Starts Simple

When the repairman comes to your home, they should initially request to check your thermostat.  It might sound ridiculous, but they need to check it to verify that it’s not simply a thermostat settings error.  The repairman will confirm the thermostat is programmed to cool and then reduce the temperature to see if that will start up the AC.  A flawed or improperly connected wire could be the only thing that’s keeping you from a comfortable home. 

If there is still an issue, the technician may request to see your circuit breaker box.  They might set the circuit switches to off and then back to on to see if that activates the AC. 

Getting to the nitty-gritty

The service tech will then probably ask to see the air conditioning equipment.  Same as a doctor, the repairman will commence their trial and error diagnosis process.  There are many factors that could be the cause for an air conditioner that isn’t running properly, and it’s up the repairman to explore all the possible sources starting from the most standard issues to the least.  This process could take anywhere from five minutes to an hour, possibly longer. 

During the A/C system diagnosis, they will most likely check the air filter to confirm it’s not obstructed or requires replacing.  They will check the AC refrigerant levels, verify the air condenser fan is turning properly, make sure that the size of your air conditioning system is suitable for the size of your house, and inspect the electronics, safety controls, and wiring. 

Have answers, will fix

Once the AC technician has diagnosed the issue, he or she should explain all your options to you.  The conversation will typically start with the service tech explaining what the problem is, what part (if any) failed, how or why it went out, and how that part makes your A/C system operate. 

The repairman will then go into your courses of action, which will involve replacing the part and correcting the problem, but may also include upgrading parts of the A/C, the air conditioner itself, or your whole heating and AC system.  In certain cases, it may make more sense to invest in an entire new heating and cooling system, specifically if the air conditioner is past its prime, or susceptible to breaking down again and end up causing you to spend more on air conditioning repairs in the long run.  The repairman will go over how much time, effort, and cost it will take to rectify the trouble. 

The service tech might at this point explain what could have prevented the problem or part failure and how to keep a future issue.  This typically includes seasonal maintenance, which not only helps prevent an A/C system breakdown, but in most situations also keeps your AC system’s warranty valid.  Most expert air conditioner repair centers will offer an annual service plan so you don’t have to think about making future HVAC tune-up appointments for your home. 

Lastly, they will go over the process for repairing the failed part or correcting the issue.  If you choose that A/C system repair is better for you than investing in an AC system upgrade, the repairman will order any parts required and schedule your new appointment to repair the A/C system.  Or, if the necessary part is already accessible on their vehicle, they will move forward with the air conditioner repair work with your authorization. 

Always know that throughout Windsor your HVAC equipment is in good hands with Bryant Heating & Cooling Service Experts.  Our service techs are NATE-certified and have been through extensive background checks so you can feel comfortable with the people we send into your home.  If you ever come across any questions about your AC or what to expect with your AC repair, give us a call around the clock at 226-773-3357 and we’ll be happy to explain the process. 

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