cdrw + cd rom drive not working

Hi, first time here, having some trouble with these two drives, hope someone can help.  I using windows 98se and the door/loading bay of my cdrw drive keeps running in and out litterley, is it looking for a disc or what?.  I don't see any software in the programs list relating to burning cd's, also my cr rom drive will not read cd's, i don't know what make make or model they are.thanks delonghi. P.S. i am a novice at computers so any help is welcome. 

Hi AndySDThanks for the reply, no joy i'm afraid, i searched the entire computer for the open_cd.exe but found nothing, i do have up to date virus software (norton) but it to found nothing, dont'n know what to do next.