XFINITY Center A-Z Information Guide

Maryland Athletics

8-18-2017

ADA/ACCESSIBILITYThe XFINITY Center is designed with parking, power assisted doors, restrooms, concessions, water fountains, ATMs, closed captioning and seating areas accessible to guests with disabilities.  Please refer to GUESTS WITH DISABILITIES for more information. 

ADA TICKET FRAUDTicket fraud includes, but is not limited to, the misrepresentation of a disability.  Maryland Athletics reserves the right to take appropriate action regarding misrepresentation, which may result in relocation, revocation of tickets, or ejection. 

ALCOHOL POLICYAny attempt to bring alcohol into the arena will be considered a violation of facility regulations and may result in the guest being denied admittance, ejected, arrested, and/or tickets being revoked.  Please refer to PROHIBITED ITEMS for more information. 

ALCOHOL SALESMaryland Craft and National Brand beers are available for purchase at stands throughout Xfinity Center.  Anyone appearing to be under the age of 40 will be required to present a valid government issued photo ID for service.  Please have your ID ready to present.  There is a limit of one beer per person per transaction.  Beer Sales will end at the end of the 3rd quarter for Women’s Basketball games, and with 10 minutes left on the clock for Men’s Basketball games. Anyone misrepresenting their age to obtain beer or anyone providing beer to anyone under 21 years of age will be immediately ejected from the arena and criminally prosecuted.  Any fan who appears to be intoxicated will be ejected from the arena.  The University reserves the right to refuse alcoholic beverage service to anyone at its sole discretion.  Please take a look at the Alcohol FAQ if you have any other questions.  The University of Maryland promotes the responsible sale and consumption of alcoholic beverages.  Guests are expected to follow all laws governing the purchase, possession and consumption of alcohol. 

Locations• Beer will be sold at permanent stands and cart locations. •  No alcohol will be sold from Section 120-121 (Student Section). 

Only beer will be sold inside Xfinity Center.  All beer will be $9 or $8. 

ANIMALSAnimals are not permitted inside XFINITY Center, with the exception of service animals and service animals-in-training for guests with disabilities.  Please refer to PROHIBITED ITEMS for more information. 

ATMsThere is a Capital One Bank automated teller machine (ATM) located on the Plaza Level (2nd level) to the right of the Terrapin Team Shop. 

BAG POLICYFans will only be able to carry the following style and size bags into the stadium all of which are subject to search:

Bags that are clear plastic, vinyl or PVC and do not exceed 12” x 6” x 12"

One-gallon clear plastic freezer bag (Ziploc bag or similar)

Small clutch bags, measuring 4.5” x 6.5” with or without a handle or strap

All other bags will not be permitted.  A list of prohibited bags includes, but is not limited to: purses, backpacks, drawstring bags that are not clear, briefcases, coolers, fanny packs, luggage, computer bags, camera bags, binocular cases and diaper bags.  Guests are encouraged to return unauthorized items to their vehicles.  The University of Maryland cannot safeguard items that are not permitted into the stadium. 

BAG SEARCHAll clear bags are subject to search upon entry and are subject to additional searches within the stadium.  Guests are encouraged to return unauthorized items to their vehicles.  The University of Maryland cannot safeguard items which are not permitted into the stadium.  Violators of the rules or any State or City laws will be refused admission or asked to leave.  This policy is in effect for all guests who visit XFINITY Center. 

BANNERS, SIGNS, & FLAGSSigns must be handheld, event-related, in good taste, and cannot obstruct another guest's view.  They may not contain commercial messages, logos, or political endorsements and may not be hung on the arena structure.  Signs or flags on sticks or poles are not permitted.  Maryland Athletics reserves the right to confiscate signs that are in violation of arena policy. 

BOTTLES & CANSBottles, cans, and other beverage containers may not be brought into XFINITY Center.  Searches are conducted at the gates to prevent these and other prohibited items from entering the arena.  Exceptions may be made for those with medical requirements or special needs.  Please refer to PROHIBITED ITEMS for more information. 

CAMERASStill cameras may be used at any time provided that their use does not interfere with other guests' ability to enjoy the game day experience; however, flash photography is not permitted as it may disrupt play.  The use of video cameras is prohibited and will not be permitted inside XFINITY Center. 

CHILDREN'S TICKET POLICYEveryone regardless of age will need a ticket of admission.  Children two (2) years of age and under will be provided with a lap ticket, upon request, at the admission gate.  They must be seated in the lap of a parent or guardian and not interfere with the sight line of other patrons. 

CLOSED CAPTIONINGClosed captioning of the game announcements will be available on four ribbon boards on the corners of the arena. 

COMPLIMENTS, COMPLAINTS, & COMMENTSGuests with a compliment, complaint, or comment may share it in person at the Fan Assistance Center located at the top of Section 106 inside XFINITY Center.  Written feedback may be shared via our website by clicking here. 

CONCESSIONSConcession stands are located throughout XFINITY Center on the Plaza Level (2nd level) and Concourse Level (3rd level).  For your convenience, all concession stands at XFINITY Center accept MasterCard, Visa, American Express, and Discover. 

DESIGNATED DRIVER PROGRAMThe Designated Driver Program is located at Fan Assistance at the top of Section 106 inside of XFINITY Center.  Fans can sign up to be a designated driver and receive a voucher for a free water during any Maryland Men’s Basketball home contest. 

DONATIONSIf your nonprofit organization is seeking a donation of game tickets or other items, please submit a formal request at umterps.requestitem.com. 

ELECTRONIC TICKET SCANNING All tickets will be electronically scanned in order to verify authenticity.  Tickets that have been scanned upon entry cannot be used by another guest. 

ELEVATORSElevators are located on the east side of XFINITY Center that provide access to the Ground, Plaza (2nd Level), and Concourse (3rd Level) Levels.  An additional elevator near Gate F provides access between the Plaza (2nd Level) and Concourse (3rd Level) Levels. 

EMERGENCIESShould you need immediate assistance, please notify the nearest usher, security personnel, police officer, or visit First Aid behind Section 209 or Fan Assistance at the top of Section 106. 

In the event of an arena emergency pertinent information regarding the emergency situation and evacuation procedures will be provided over the public address system and on stadium video boards. 

ENTRANCESThere are six (6) entrances to XFINITY Center for the general public.  Click here for a map of XFINITY Center. 

ESCALATORSEscalators are located on the East end of the Plaza Level (2nd Level) of XFINITY Center inside of the entrances; more specifically, behind Sections 107, 108, 207, & 208.  Escalators run between the Plaza (2nd Level) and Concourse (3rd Level) Levels. 

FAMILY RESTROOMSEach of the 37 restrooms located conveniently throughout XFINITY Center are accessible to guests with small children and equipped with baby-changing tables.  Two (2) private, family restrooms located at the top of Sections 105 and 110 on the Plaza Level (2nd Level) have been designated for the exclusive use of guests with small children and guests with disabilities. 

FAN ASSISTANCE The Fan Assistance is located at the top of Section 106 inside of XFINITY Center to assist fans with questions, problems, or concerns. 

FAN CODE OF CONDUCT The University is committed to creating a safe, comfortable, and enjoyable experience for fans of all ages (including and especially children), student-athletes, coaches and officials both in the stadium and on our campus.  We want all fans attending our games to enjoy the experience in a responsible fashion. 

Event patrons are responsible for their own conduct as well as the conduct of their guests and/or persons using their tickets.  Even if the season ticket holders give away or sell their tickets, the account holder remains responsible for the actions of those using the tickets.  Accounts can be forfeited partially or entirely for violations of the Fan Code of Conduct. 

Fans are subject to ejection and season ticket holders risk losing their season ticket account and/or parking privileges as a result of the following inappropriate and disruptive behavior:

Excessive consumption of alcohol

Fighting

Obscene, profane or abusive language

Dangerous, obscene, profane or abusive behavior

Interfering with other fans’ ability to see the game

Smoking inside of Capital One Field at Maryland Stadium

Scalping or other improper resale of tickets

Interfering with security procedures

Interfering with the process of the game or going onto the field

Throwing any objects onto the field or in the stadium

Any action warranting ejection and/or confiscation of game tickets by police or stadium security

FIRST AIDFirst Aid is located behind Section 209 on the Concourse Level (3rd Level) of XFINITY Center.  Paramedics and ambulances are available during Terrapin Basketball games.  If needed, please contact the nearest Maryland guest service representative, usher, arena security personnel, or police officer for assistance. 

GATE OPENING TIMESXFINITY Center gates open 1 ½ hours prior to the start of the scheduled game time for the general public and for students.  Gate opening times for all other events taking place at XFINITY Center are determined on an individual basis. 

GROUP TICKETSTo purchase group tickets or for information on group experience opportunities, contact the Terrapin Ticket Office at (301) 314-7070, 800-IM-A-TERP (Toll Free), or terptix@umd.edu for more information. 

GUESTS WITH DISABILITIESXFINITY Center is designed with parking, power assisted doors, restrooms, concessions, water fountains, ATMs, closed captioning and seating areas accessible to guests with disabilities. 

ENTRANCESEntrances for our guests with disabilities are available at the following four (4) locations at XFINITY Center:

Gate C: Southeast corner of the arena on the Ground Level

Gate D: Northeast corner of the arena on the Ground Level

Gate E: Southwest corner of the arena on the Concourse Level

Gate F: Northwest corner of the arena on the Concourse Level (Student Entrance)

RESTROOMSEach of the 37 restrooms located conveniently throughout XFINITY Center is ADA compliant and accessible to our guests with disabilities.  However, for the comfort of our disabled guests, four (4) private bathrooms have been designated exclusively for their use:

At the top of Sections 105 and 110 on the Plaza Level (2nd level). 

Behind Sections 122 and 217 on the Concourse Level (3rd level). 

PARKINGParking for guests with disabilities is available at XFINITY Center in Lot 4B and inside of the Terrapin Trail Garage to any guest with a disabled permit.  Disabled guests attempting to park in Lot UU need a pass for that lot. 

A basketball parking map is available here.  Additional information is available by referring to the University of Maryland Transportation website at www.transportation.umd.edu or by calling the Department of Transportation Services directly at (301) 314-PARK. 

SEATINGDisabled seating is available at three locations throughout XFINITY Center:

At the top of Section 110 on the Plaza Level (2nd Level) on the Northeast side of XFINITY Center

At the top of Section 105 on the Plaza Level (2nd Level) on the Southeast side of XFINITY Center

At the bottom of Section 107 on the East side of XFINITY Center*

*This seating area is accessible by entering XFINITY Center through Gate C at the Southeast corner on the Ground Level and proceeding inside to the third door on the left (marked "To Arena/Event Level).  A wheelchair ramp is available at this location. 

To obtain seating in any of these three (3) areas, guests must exchange their tickets at the Terrapin Ticket Office, located inside the South Plaza Gate on the Plaza Level (2nd Level) at the Southeast corner of the arena.  Guests with disabilities are permitted one (1) guest each in these locations. 

HERITAGE HALLHeritage Hall, located on the East side of XFINITY Center on the Plaza level (2nd Level), is a multi-purpose room (capacity 200) equipped to host banquets, press conferences, meetings and serve as a pre-game restaurant suite overlooking the competition arena.  For rental information, please call the Maryland Athletics Facilities, Operations & Events Office at (301) 314-7126. 

HOTEL ACCOMODATIONSHotel information can be obtained by visiting the travel page. 

LOST & FOUNDLost items may be turned-in to any Maryland Guest Services Representative, usher, or to Fan Assistance at the top of Section 106.  Guests needing to claim or report lost items during an event should also visit the Fan Assistance Center.  Guests inquiring about lost items at previous events should call the Maryland Athletics Facilities, Operations & Events office at (301) 314-7126.  Items lost at prior games are held in a secured area for 30 days and are then either disposed of or donated to an appropriate charitable organization.  Maryland Athletics is not responsible for any lost or damaged items. 

LOST CHILDREN & GUESTSLost children and Guests should be taken to Fan Assistance at the top of Section 106.  Parents looking for a lost child should contact the nearest usher or security personnel and then go to Fan Assistance. 

M CLUBClub Foundation exists within the University of Maryland Athletic Department to provide former Terrapin athletic letter winners the opportunity to continue to be involved in Maryland Athletics once their eligibility has expired.  There are no better ambassadors for Maryland Athletics than those who have competed while wearing the Terrapin colors.  The M Club provides these former student athletes with the avenue to give back to the institution that they represented so well. 

For more information on the M Club, please call (301) 314-7020 or visit www.themclub.org. 

MASCOT APPEARANCESGuests have the opportunity to book Testudo for appearances at a birthday party, company party, grand opening, or other function.  For more information on having Testudo appear at one of your events please click here. 

MEDIA ENTRANCEThe entrance for the media is located on the South side of XFINITY Center via Gate C. Upon entering, bags will be inspected and tagged accordingly. 

MEDIA WILL CALLMedia Will Call is located outside of the South Ground Gate (Gate C) at the Southeast corner of the arena on the Ground Level.  Identification is required to pick up tickets left at the Media Will Call window.  For more ticket information, please call 1-800-462-TERP, email terptix@umd.edu. 

MERCHANDISEDuring events at XFINITY Center, merchandise is available at the Terrapin Team Shop located on the Plaza Level (2nd Level) of XFINITY Center inside of the main entrances, as well as one (1) novelty stand located behind section 206 on the Concourse Level (3rd Level) .  The daily operating hours of the Terrapin Team Shop are Monday - Friday, 10:00 a.m.- 4:00 p.m. For convenient online shopping, please click here. 

NATIONAL ANTHEMGuests interested in performing the National Anthem before an event at XFINITY Center should contact Sports Marketing directly at (301) 314-0151 or mdsportsmarketing@umd.edu for further information. 

ON-COURT ACCESSOnly authorized and properly credentialed personnel will be permitted on XFINITY Center floor before, during, or after a game.  Any unauthorized person going onto the floor will be removed from the arena and subject to arrest. 

PARKINGTerrapin Club Scholarship Fund donors who purchase season tickets are eligible for men's basketball parking benefits.  Eligibility for Terrapin Club Scholarship Fund parking is based on annual giving level.  Parking assignments and lots are not guaranteed to be the same from year to year.  Numbered, assigned parking spaces are allocated based on annual giving level and Terpoint priority.  There is a limit of one (1) space per four (4) season tickets ordered (i.e. if you have six season tickets, you are eligible to purchase two spaces).  For more information on joining the Terrapin Club Scholarship Fund or to learn more about basketball parking benefits, visit www.terrapinclub.com or call 301-314-7020. 

Parking areas for events at the XFINITY Center generally open four (4) hours prior to the event start time.  A basketball parking map is available by clicking here.  For more information, please refer to the University of Maryland Transportation website at www.transportation.umd.edu or call them directly at (301) 314-PARK. 

PEP BANDThe Maryland Pep Band supports Men's and Women's Basketball at all home games and throughout the Big Ten and NCAA Tournaments. 

PLAYER GUEST WILL CALLWill Call for Player Guests is located on the inside left of the first set of doors at the Southeast corner of XFINITY Center, atop the Grand Staircase at Gate A. Identification is required to pick up tickets left at the Player Guest Will Call window.  For more ticket information, please contact the Terrapin Ticket Office at (301) 314-7070, 800-IM-A-TERP (Toll Free), or terptix@umd.edu. 

PROGRAMSMaryland Men's Basketball programs are available for purchase at XFINITY Center.  GameDay programs are on sale at several locations around the arena before and during games. 

PROHIBITED ITEMS & BEHAVIORThe Big Ten promotes good sportsmanship by student-athletes, coaches and spectators.  We request your cooperation in helping to maintain a family-friendly environment for fans of all ages, and in supporting the student-athletes, coaches and officials in a positive manner.  Profanity or actions to incite, intimidate or threaten others will not be tolerated and are grounds for removal from the site of competition.  The following items and/or activities are prohibited during athletic competitions and events:

Pets*

Outside Food or Drink of any kind*

Illegal Substances

Fireworks / Firearms

Weapons (both real and facsimiles)

Flammables of any kind

Laser Pointers

Artificial Noisemakers

Strollers

Skateboards / Bicycles

Dangerous or Disruptive Behavior

Signage, Apparel or other Items that display, depict or represent recognizable symbols and/or words, including nooses and swastikas, that incite, intimidate, or threaten members of the University of Maryland community. 

Sign Poles or Sign Sticks

Smoking

Soliciting / Loitering / Trespassing

Video Cameras

Umbrellas

Backpacks / Bags that are not clear and over 12” x 6” x 12”.  Please refer to Bag Policy for more information. 

Resale of Ticket

Pass-Outs / Re-Entry

*Exceptions will be made for those with medical requirements and/or special needs. 

All persons / belongings are subject to search.  Guests are encouraged to return unauthorized items to their vehicles.  The University of Maryland cannot safeguard items which are not permitted into the stadium.  Those who violate rules and regulations and any person(s) who commit illegal acts may be ejected from the facility and jeopardize their ability to attend future events. 

Disruptive behavior is strictly prohibited at Maryland Athletics events.  Disruptive behavior diminishes other fans’ and spectators’ ability to enjoy the game day atmosphere.  Disruptive behavior includes but is not limited to: threats, threatening behavior, interfering with other fans’ and spectators' ability to watch the game, and throwing objects.  These actions or any other actions deemed disruptive by arena staff will not be tolerated and are grounds for removal from the stadium.  Other potential consequences include ticket suspension, ticket revocation, arrest and prosecution. 

PROMOTIONSPromotional items have individual restrictions and giveaway dates are subject to change without prior notice.  Please remember that a game ticket does not ensure or entitle the holder to a promotional item on that date and that only one item will be distributed per person.  Please be considerate of other guests by taking only one promotional item. 

PUBLIC ADDRESSNo appeals will be made over the public address system.  Requests of an emergency nature should be addressed to the nearest Maryland Guest Services Representative, usher, security personnel, or police officer. 

QUESTIONS Questions not answered in the A-Z Information Guide may be directed to Maryland Athletics at (301) 314-7070, 800-IM-A-TERP (toll free), or by visiting Feedback. 

RE-ENTRYGuests may not exit and re-enter the arena using the same ticket; however, in case of an emergency, a guest may receive a signature on their ticket from a gate supervisor, which will permit a guest to re-enter the arena.  Guests that leave the arena, at any time, without the signature from a gate supervisor, will not be permitted to re-enter the arena with the same ticket. 

RENTAL INFORMATIONInformation on renting XFINITY Center or any part of the arena, including Heritage Hall and the Pavilion, can be found by contacting Facilities, Operations & Events at (301) 314-7126. 

SCHEDULESSchedules for all Maryland varsity teams are available here.  Pocket schedules are available at the Terrapin Ticket Office and are generally distributed throughout the arena concourse on game days. 

SMOKINGThe University of Maryland is a smoke free campus.  Smoking is not permitted, inside or on the Open Air Balconies, at XFINITY Center. 

SPIRIT SQUADThe Spirit Squad is an integral part of the pageantry and excitement of Maryland Athletics.  This group of students supports the football, men's basketball, and women's basketball teams with the Marching Band to comprise the core of Maryland Terrapin spirit!  For more information on the Spirit Squad, visit them here. 

STUDENT SEATINGStudents enjoy the finest Men's Basketball student section in the nation, with seats ringing the first 10 rows around the court and the arena's West wall, which at an intimidating 35-degree incline, provides the Terrapins with a unique home-court advantage. 

TERP HOSTSTerp Hosts are a guest relations staff that will work throughout XFINITY Center each basketball game day.  This staff is trained to conduct stadium security, crowd control and, of course, The Maryland Way.  The Maryland Way is about sportsmanship in the stands as well as on the court.  Maryland athletics promotes an atmosphere where fans, home and visiting, interact in a positive, thoughtful and friendly way.  Maryland athletics has developed a work force called Terp Hosts to prioritize guest relations on basketball game day.  Terp Hosts will be positioned strategically throughout the arena to welcome fans to each game and provide assistance in helping all of our guests have the most enjoyable experience possible. 

TERRAPIN CLUBThe Terrapin Club is composed of alumni, friends and fans of University of Maryland Athletics.  Contributions provide athletic scholarship support to our over 380 student athletes annually.  As a Terrapin Club donor, you will enjoy the camaraderie and fellowship unique to this organization.  Most importantly, you'll feel the pride and satisfaction in providing a student-athlete with a quality education. 

To make a gift or receive additional information about the Terrapin Club, please call (301) 314-7020, email terrapinclub@umd.edu, or click here. 

TESTUDODr.  H.C. "Curly" Byrd, the former football coach who later became University President, recommended the Diamondback turtle as Maryland's mascot in1932 in response to the student newspaper's search for an "official" leader.  The class of 1933 sponsored as its graduation gift the permanent, bronzed terrapin that watches over McKeldin Mall to this day.  Identical bronzed Terrapins exist on the Maryland Stadium field and at the entrance to XFINITY Center.  Please refer to MASCOT APPEARANCES for more information. 

THE MARYLAND WAYThe Maryland Way is being driven, every day, by our vision to “be the best” in everything that we do.  It means being driven, every day, by our core values and a relentless focus on our WHY.  It is showing passion for the University of Maryland in our daily lives by acting as leaders, as well as teammates, within the department, on campus, and in the community.  The Maryland Way is about creating memorable experiences for all who attend our athletic competitions.  To strive to create an experience that will enrich the lives of Maryland supporters everywhere. 

Together, we will achieve our vision, to be the best and make everyone proud to be a Terrapin.  Together, we will all live by The Maryland Way. 

TICKETSThe Terrapin Ticket Office is located on the South Side of XFINITY Center at Gate A and is open Monday through Friday, from 8:30 am to 5:00 pm.  Hours may be extended to accommodate the needs of specific events.  For ticket information, please contact the Terrapin Ticket Office at (301) 314-7070, 800-IM-A-TERP (Toll Free), or email terptix@umd.edu. 

VIDEO CAMERAS & VIDEO CAPABLE CELL PHONESVideo cameras are not permitted inside of XFINITY Center and no storage of these items will be provided for Guests.  Please refer to PROHIBITED ITEMS for more information. 

VISTING TEAM WILL CALLVisiting Team Will Call is located on the inside left of the first set of doors at Gate A of XFINITY Center, atop the Grand Staircase.  Ticket distribution is determined by the Visiting Team.  Identification is required to pick up tickets at the Player Guest Will Call window.  For more ticket information, please call 1-800-IM-A-TERP (Toll Free), (301) 314-7070, email terptix@umd.edu, or click here. 

WEBSITEVisit www.umterps.com for the latest information on Maryland Athletics. 

WHEELCHAIRSAll guests requiring a wheelchair must provide them for his/her own use.  Wheelchairs are not provided at XFINITY Center. 

YOUTH CAMPSYouth camps are generally held during the summer.  For more information on camps at the XFINITY Center or other Maryland Athletics facilities, or if you are searching for a particular sport, please visit us here. 

ZERO WASTEMaryland Athletics, Dining Services, Facilities Management and the Office of Sustainability is embarking on an ambitious and innovative recycling program to transform XFINITY Center into a Zero Waste facility by the year 2017.  Maryland’s Drive to Zero Waste, which refers to diverting 90% of trash from the landfill by recycling and composting, is a bold endeavor that will require a campus-wide commitment and participation from all of the Terp Nation.  Zero Waste stations for recycling and composting will be available throughout the arena and all items purchased inside the arena will be either recyclable or compostable to achieve Zero Waste.  Please join the University of Maryland in creating a greener University.