Nearly two thirds (64%) of retailers consider personalization a top-three priority within their business strategies, but only 15% admit to being fully implemented with personalization initiatives.  This represents a major disconnect, and it's one that shoppers feel strongly, particularly in brick-and-mortar stores.  This Retail TouchPoints special report delves into the…

Navigating The Modern World Of Channel-Agnostic Retail Holiday predictions often are difficult to nail down, but 2017 has taken that challenge to a whole new level.  Retail experts are struggling to make sense of uncertainty within politics, health care, trade, a host of laws and regulations, and the debatable demise…

Retail Innovation Conference 2017 Recap The 2017 Retail Innovation Conference brought together key innovators and disruptive leaders who shared best practices and predictions for the short- and long-term future of retail.  This recap report highlights the most important takeaways retailers need to have in their arsenal in 2018 and beyond,…

The retail industry was shaken by store closings, bankruptcies and innovative new technologies in the first half of 2017.  While retailers such as Shoes.com and Sears have struggled to stay afloat, others including Nordstrom, Sephora and Meijer have implemented "hot" new solutions and strategies to enhance the customer experience. 

As the variety of shopping channels and touch points increase and morph, retailers must expand their toolset for charting an increasingly complex shopper journey.  Up to 63% of marketing professionals rely on journey maps to visualize the consumer's path to purchase, according to 2016 research from Forrester.  This Retail TouchPoints…

Retail companies continue to add new titles and tweak existing ones in order to transform their businesses and prepare for the digital retail future.  This exclusive survey report features insights from 195 retail executives.  Key takeaways include: 75% of retailers have added new roles in the past three years or…