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### Human: What are dynamic blocks? ### Assistant: Dynamic blocks are blocks or input fields in a form that can be configured to appear differently based on the device or to appear on one device but not the other. |
### Human: How can dynamic blocks be used in forms? ### Assistant: Dynamic blocks can be used to configure the display on each device so that shoppers see a beautifully designed form tailored to their device type. |
### Human: How can dynamic blocks be used to optimize conversions? ### Assistant: Dynamic blocks can be used to show different SMS opt-in methods to shoppers depending on the device they are using, optimizing conversions. For example, a tap-to-text option can be shown on mobile devices and a phone number input field on desktop devices. |
### Human: How can I set up dynamic blocks in a form? ### Assistant: To set up dynamic blocks in a form, open the form in the editor, navigate to the Targeting and Behaviors section, and make sure the form is set to show on All Devices. Then, click on the block in the preview and set it to show on desktop, mobile, or all devices in the block settings. |
### Human: How can I customize the desktop and mobile views of a form using dynamic blocks? ### Assistant: To customize the desktop and mobile views of a form using dynamic blocks, use the view selector in the top right corner to toggle between the desktop and mobile view. Configure each display by setting blocks to show on desktop-only, mobile-only, or all devices. |
### Human: Can I make a block appear differently on desktop and mobile devices? ### Assistant: Yes, you can make a block appear differently on desktop and mobile devices by setting it to show on desktop devices only or mobile devices only. |
### Human: How can I create different headline texts for desktop and mobile views? ### Assistant: To create different headline texts for desktop and mobile views, select the desktop icon in the view selector, click on the text you want to edit in the preview, make your desired changes, and set the text block to show on desktop devices only. Then, select the mobile icon in the view selector, drag and drop a new text block into the mobile preview, edit the default headline text, and set the text block to show on mobile devices only. |
### Human: Can I add images to dynamic blocks? ### Assistant: Yes, you can add images to dynamic blocks. You can choose to have a side image in both the mobile and desktop views, or just one of the two. You can also choose to have a side image in the desktop view and an image above the headline text in the mobile view, or vice versa. |
### Human: How can I optimize SMS consent collection using dynamic blocks? ### Assistant: To optimize SMS consent collection using dynamic blocks, navigate to the SMS Opt-in step in the form editor. Select the desktop icon to configure the view for desktop shoppers. Set the phone number input field, SMS disclosure language, and submit button to show on desktop devices only. Then, select the mobile icon, go to the Add Blocks tab, and drag and drop a new button block. Customize the button block for tap-to-text call to action and set it to show on mobile devices only. |
### Human: What should I do before publishing a sign-up form with dynamic blocks? ### Assistant: Before publishing a sign-up form with dynamic blocks, navigate to the Styles tab to change the layout, fonts, and colors to match your brand. Also, add and customize your SMS disclosure language. |
### Human: What is the purpose of the out of stock sign-up form? ### Assistant: The purpose of the out of stock sign-up form is to collect email subscribers who want to hear updates about out of stock items and notify them when the items are back in stock. |
### Human: What are the two important things to keep in mind about this process? ### Assistant: The two important things to keep in mind about this process are: 1) You must set the form live manually after your product goes out of stock. 2) If you want to collect subscribers for multiple products, you'll need to create separate forms and lists for each out-of-stock product. |
### Human: How is this process different from Klaviyo's traditional back in stock flow? ### Assistant: This process is different from Klaviyo's traditional back in stock flow, which uses a button enabled by a code snippet to automatically send back in stock alerts to customers. The out of stock form is recommended for a less technical implementation process or if Klaviyo does not support Back in Stock for your ecommerce platform. |
### Human: What are the necessary steps to set up this process? ### Assistant: The necessary steps to set up this process are: 1) Create a list to add subscribers to. 2) Set up an out of stock form for your product. 3) Message subscribers with your desired content. 4) Repeat this process for other out of stock products. |
### Human: How do you create a list for the form subscribers? ### Assistant: To create a list for the form subscribers, go to the Klaviyo dashboard, click the Audience dropdown, select the Lists & segments tab, click Create List/Segment, choose List, name your list, choose any tags, and click Create List. |
### Human: What is the default setting for the list? ### Assistant: The default setting for the list is double opt-in. |
### Human: How do you set up the out of stock form? ### Assistant: To set up the out of stock form, go to the Sign-up forms tab, scroll down and click on the Looking for something? form, edit the form name, choose the [Product] Out of Stock Subscribers list, and click Create Form. |
### Human: What should be set under Targeting & Behavior for the form? ### Assistant: Under Targeting & Behavior, the form should be set to Only show on certain URLs, and the URL of the product page where the form should appear should be added. Other form behaviors, such as device and visitor targeting, can also be set. |
### Human: How do you collect subscribers when the product goes out of stock? ### Assistant: When the product goes out of stock, you need to set the form live manually in order to collect subscribers at the right time. |
### Human: What are some options for reaching out to customers who've signed up for the out of stock form? ### Assistant: Some options for reaching out to customers who've signed up for the out of stock form include creating a welcome series for new subscribers, sending a campaign with a link to backorder the product, and sending a campaign with a notification that the product has been restocked. |
### Human: How can I create an A/B test for my sign-up form? ### Assistant: There are 3 different ways to create an A/B test for your sign-up form: from the left-side menu on the sign-up form page, by clicking into the analytics for a live form, or from inside of the form builder. Select Create A/B Test to get started. |
### Human: How do I configure the variations in my A/B test? ### Assistant: After creating your test, you can configure the variations by selecting the name of your form from the sign-up form editor. From there, you can change the name of the variation, create an additional variation, or delete a variation. |
### Human: What are the options for traffic selection in an A/B test? ### Assistant: By default, each form in the test will appear to an equal amount of viewers. However, you can also manually specify how much traffic you want to go to each variation of the form by selecting Weight - Manual. |
### Human: How can I choose the winner of my A/B test? ### Assistant: You have two options for choosing the winner of the test: automatically or manually. If you choose to end the test automatically, it will end when there is 1 variation that outperforms the others at a statistically significant level or when it reaches a particular date. If you choose to end the test manually, you can select the winner and the date the test ends. |
### Human: Can I edit the test settings for my form A/B test after it's already running? ### Assistant: Yes, you can edit the test settings for your form A/B test by clicking into the test from your form and selecting Edit A/B Test. However, you will not be able to change the content of the forms without ending the current test and starting a new one. |
### Human: Will someone see a different version of the form if they don't engage with it the first time? ### Assistant: No, once someone views a form variation, they will be cookied and will only ever see that variation unless they clear their cookies or are browsing in an anonymous browser. |
### Human: How can I permanently delete an A/B test for my form? ### Assistant: To permanently delete an A/B test for your form, go to the results of the test, select the form, go to A/B Test Settings, and choose Delete Test. |
### Human: Can I update the amount of traffic going to a form variation in an A/B test? ### Assistant: Yes, you can update the amount of traffic going to a form variation by clicking on the form, going to the A/B test settings, selecting Edit A/B Test, and changing the weighting or toggling to automatic weightings. |
### Human: How can I track who sees each form variation in an A/B test? ### Assistant: There are two ways to track who sees each form variation in an A/B test. You can adjust the list that a person is submitting to or add a hidden field that is submitted when someone clicks through on your form. |
### Human: Are there any additional resources for A/B testing sign-up forms? ### Assistant: Yes, you can check out the article on A/B testing best practices for more ideas and the course on creating an effective acquisition strategy using sign-up forms. |
### Human: What is the purpose of embedding a sign-up form on the order confirmation page? ### Assistant: The purpose of embedding a sign-up form on the order confirmation page is to collect additional information from customers after they finish the checkout process and further engage with them. |
### Human: Which ecommerce platforms are covered in the article? ### Assistant: The article covers embedding a sign-up form on the order confirmation page for Shopify and Bigcommerce. |
### Human: What should you do if your ecommerce platform does not natively integrate with Klaviyo? ### Assistant: If your ecommerce platform does not natively integrate with Klaviyo, you should make sure that you've enabled Active on Site tracking for your site manually. This allows Klaviyo to publish sign-up forms on your site. |
### Human: How do you build a sign-up form in Klaviyo? ### Assistant: To build a sign-up form in Klaviyo, navigate to Sign-up forms > Create Sign-up form > Build from scratch. Name your form, select a list for new subscribers to submit to, choose the form type as Embed, and design the form by editing styles, adding blocks, and setting targeting and behavior. |
### Human: What should you consider when designing the form? ### Assistant: When designing the form, you should consider editing the appearance of the form to match your brand, adding content to collect information, setting profile properties for each field, and not overwhelming customers with too many questions. |
### Human: How can you add the embed code to your Shopify site? ### Assistant: To add the embed code to your Shopify site, navigate to your Shopify store's backend, go to Settings > Checkout > Order processing, and paste the embed code under Additional scripts. |
### Human: How can you add the embed code to your Bigcommerce site? ### Assistant: To add the embed code to your Bigcommerce site, navigate to your Bigcommerce admin, go to Storefront > Script Manager, create a script with the location as Head and the pages where the script will be added as Order confirmation, delete the script contents, and paste the provided code with your site's public API key and form ID. |
### Human: What happens after you start collecting responses with the embedded form? ### Assistant: After you start collecting responses with the embedded form, each submission will be stored on the customer's profile as a custom property, which can be used in segments, flows, and email templates. |
### Human: How can you use the collected responses to personalize the post-purchase experience? ### Assistant: You can use the collected responses to personalize the post-purchase experience by branching the post-purchase experience based on the responses, creating relevant segments to send campaigns to, or branching the welcome series based on the data. |
### Human: Are there any additional resources available? ### Assistant: Yes, there are additional resources available such as 'Getting started with sign-up forms' and 'How to embed a sign-up form on your website'. |
### Human: What can you customize for the close icon on sign-up forms? ### Assistant: You can customize the style of the close icon on sign-up forms, including its size, color, thickness, background color, border color, and block padding. |
### Human: Do embed forms have a close icon? ### Assistant: No, embed forms do not have a close icon since they are embedded onto a specific page on your site. |
### Human: How can you add a close icon to a sign-up form teaser? ### Assistant: To add a close icon to a sign-up form teaser, click on the menu bar, scroll down to Teaser, and toggle the Close Icon option on. |
### Human: What is the dismissal setting for popup forms? ### Assistant: The dismissal setting for popup forms allows you to choose whether site visitors can close the popup by clicking outside of the form area or if they must click the X button to close it. |
### Human: Which types of forms have the dismissal setting? ### Assistant: Only popup forms have the dismissal setting. Full page and flyout forms do not have this capability. |
### Human: Can you control when a form will re-appear after it has been closed? ### Assistant: Yes, you can control when a form will re-appear after it has been closed by setting the display frequency in the Targeting & Behavior settings. You can choose to show the form again after a certain number of days. |
### Human: Is the dismissal setting device-specific? ### Assistant: Yes, the dismissal setting is device-specific. You can choose whether clicks outside the form area should close the form on desktop, mobile, both, or neither. |
### Human: What are the dismissal options for mobile sign-up forms? ### Assistant: For mobile sign-up forms, you can use a flyout form and choose to dock it to the top or bottom. Visitors can then swipe down or up to close the form. |
### Human: Where can you view form analytics? ### Assistant: You can view form analytics to see key metrics and learn more about how your forms are performing. |
### Human: How can you A/B test a sign-up form? ### Assistant: To A/B test a sign-up form, you can refer to the article 'How to A/B test a sign-up form' for more information. |
### Human: What is Klaviyo.js? ### Assistant: Klaviyo.js is the JavaScript snippet that enables Active on Site tracking and allows Klaviyo sign-up forms to appear on your website. |
### Human: How can I install Klaviyo.js? ### Assistant: Klaviyo.js is automatically injected through many ecommerce integrations. For other platforms, you can manually install it. |
### Human: Should I manually install Klaviyo.js for Shopify? ### Assistant: No, for Shopify, it is recommended to enable Active on Site tracking through Klaviyo's Shopify app embed instead of manually installing Klaviyo.js. |
### Human: How can I check the status of my sign-up forms? ### Assistant: You can navigate to the Sign-up forms tab to see the status of each form. Live indicates a published form, Editing indicates a live form with unpublished changes, and Draft indicates an unpublished form. |
### Human: Does Klaviyo's JavaScript impact site speed? ### Assistant: Klaviyo's JavaScript is loaded asynchronously, meaning it will not block other aspects of your site from loading. However, site speed reports may still flag it as a contributing factor. |
### Human: How can I troubleshoot site speed performance caused by Klaviyo.js? ### Assistant: If Klaviyo's JavaScript is impacting your website's performance, you can try manually installing it instead of using automatic integration. However, for Shopify, manual installation is not recommended. |
### Human: Is Klaviyo committed to improving site speed performance? ### Assistant: Yes, Klaviyo is committed to minimizing the impact of their JavaScript on site speed. They continuously optimize Klaviyo.js and release updates to improve load times. |
### Human: Where can I find additional resources on Klaviyo onsite tracking? ### Assistant: You can find additional resources on Klaviyo onsite tracking in the 'Getting started with Klaviyo onsite tracking' guide. |
### Human: What is the purpose of Klaviyo's JavaScript? ### Assistant: The purpose of Klaviyo's JavaScript is to enable Active on Site tracking and allow Klaviyo sign-up forms to appear on your website. |
### Human: Can I use other tools for creating and publishing sign-up forms on my website with Klaviyo? ### Assistant: Yes, you can use other tools for creating and publishing sign-up forms on your website with Klaviyo. Just make sure that all forms in your Sign-up forms tab are set to Draft if you don't use Klaviyo sign-up forms. |
### Human: Why is it important for sign-up forms to look good on mobile devices? ### Assistant: It is important for sign-up forms to look good on mobile devices because a significant percentage of online purchases are made using mobile devices. To convert these customers into subscribers, it is critical that the sign-up forms are optimized for mobile. |
### Human: What is the recommended number of input fields per page for mobile forms? ### Assistant: The recommended number of input fields per page for mobile forms is 1-3. |
### Human: What should I do if I need more than 3 fields in my mobile form? ### Assistant: If you need more than 3 fields in your mobile form, you can consider using a multi-step form. This allows you to gather more information without overwhelming potential subscribers. Alternatively, you can collect additional information through re-targeting or as part of your welcome series. |
### Human: What is the recommended structure for a mobile form? ### Assistant: The recommended structure for a mobile form is to ask for information from least to most personal. For example, start with the name, followed by email or phone number, and then birthday. It is also recommended to use a single-column format for mobile forms. |
### Human: Where should the call-to-action (CTA) button be placed in a mobile form? ### Assistant: The CTA button should be placed at the end of the viewer's scanning journey, so it's the last thing they see. Typically, the CTA button is placed in the center or left-hand side. |
### Human: Why is it important to include labels and placeholders in a mobile form? ### Assistant: Including labels and placeholders in a mobile form helps users navigate the form and understand what information they need to provide. Labels should be concise and placed close to the fields they're describing. Placeholders show users what their input should look like and help reduce errors. |
### Human: What are some content blocks that work well on mobile forms? ### Assistant: Some content blocks that work well on mobile forms include text or number inputs (email, phone, date), radio buttons, dropdowns, and tap-to-text buttons for SMS consent. Multi checkboxes are not recommended for mobile forms. |
### Human: What are some best practices for designing mobile forms? ### Assistant: Some best practices for designing mobile forms include using a font size of 16 or more pixels for legibility, leaving enough space between actions for easy clicking, making touch targets big and easy to click, and using a form teaser to allow users to open and close the form as desired. |
### Human: Why is color contrast important in mobile form design? ### Assistant: Color contrast is important in mobile form design for readability and accessibility. Good color contrast improves the form's readability, and it is a key component of accessibility. It is recommended to use color contrast checkers to ensure the contrast meets the minimum requirements. |
### Human: What are some color combinations to avoid in mobile form design? ### Assistant: Some color combinations to avoid in mobile form design include green and red, blue and purple, red and orange, blue and gray, green and orange, purple and red, red and brown, blue-green and pink, green and brown, blue-green and gray, green and blue, yellow and pink, light green and yellow, pink and gray, green and gray, gray and brown, green and black, orange and brown, and red and black. |
### Human: Are there any additional resources available for Klaviyo sign-up forms? ### Assistant: Yes, there are additional resources available for Klaviyo sign-up forms. You can refer to the 'Getting started with Klaviyo sign-up forms' and 'Create a tap-to-text form to collect SMS consent' articles for more information. |
### Human: What can you do with Klaviyo's image editing tools in the sign-up form editor? ### Assistant: You can use Klaviyo's image editing tools to apply simple edits to the image, such as resizing, cropping, and transforming. |
### Human: What should you do if you need to make more complex changes to an image in the sign-up form editor? ### Assistant: If you need to make more complex changes to an image, it is recommended to use a specialized image editing tool like Canva. |
### Human: How do you add and edit an image in a form using Klaviyo's sign-up form editor? ### Assistant: To add and edit an image in a form, you need to navigate to Add Blocks, drag and drop an Image block into the preview, add or upload your chosen image, and then click Edit to access the image editing tools. |
### Human: What should you do after making edits to an image in the sign-up form editor? ### Assistant: After making edits to an image, you need to click Apply after each edit that you make with a tool to see your changes reflected. Once you're satisfied with your edits, click Save to see the new image in your form or template preview. |
### Human: What should you do to avoid black unfilled areas in the image when using the sign-up form editor? ### Assistant: To avoid black unfilled areas in the image, choose a different background color, like white, in the same editing session. The default canvas background is black, so any unfilled areas will appear black once the image is saved. |
### Human: What happens if you don't click Save before closing the image editor in the sign-up form editor? ### Assistant: If you don't click Save before closing the image editor, your edits will not be saved. Your edits will only be saved if you click Apply > Save. |
### Human: Can you make changes to previously edited images in the sign-up form editor? ### Assistant: Once you save an image, you will not be able to make changes to your previous edits. However, editing a previously-edited image will allow you to apply additional edits, but not remove or change your prior edits. All previously edited images can be found in the Brand Library. |
### Human: Where can you find all your previously edited images in Klaviyo? ### Assistant: All your previously edited images can be found in the Brand Library. |
### Human: Are there any additional resources available for adding side images in sign-up forms? ### Assistant: Yes, there are additional resources available for adding side images in sign-up forms. |
### Human: Are there any additional resources available for creating ADA friendly sign-up forms? ### Assistant: Yes, there are additional resources available for creating ADA friendly sign-up forms. |
### Human: What is the purpose of offering tiered discounts using sign-up forms? ### Assistant: The purpose is to offer different levels of discounts to different types of customers in order to tailor the language in your emails based on what you already know about your contacts. |
### Human: What are some use cases for offering tiered discounts? ### Assistant: Some use cases include targeting site visitors to sign up for a newsletter list, targeting shoppers with high-value items in their cart, and targeting VIP customers with a different welcome offer and messaging. |
### Human: How can you create segments of audiences to target with offers on sign-up forms? ### Assistant: You can create segments by identifying specific criteria such as visitors who have never purchased, visitors who have visited the site multiple times but never purchased, visitors who purchased more than 180 days ago and haven't bought since, and visitors who have purchased in the last 180 days. |
### Human: How do you build a segment for visitors who have been active on the website fewer than 3 times and never purchased? ### Assistant: To build this segment, you can identify people who have been active on your website fewer than 3 times over all time. You can also restrict this to a specific timeframe, like 90 days, to narrow down your audience. Additionally, you'll want to add a condition specifying that they haven't ever placed an order. |
### Human: How do you build a segment for visitors who have been active on the website at least 3 times and never purchased? ### Assistant: To build this segment, you'll want to isolate people who have been active on your website at least 3 times over all time. You may also want to include browsers who have viewed at least 3 products over all time. Next, add a condition specifying that they've never placed an order before. |
### Human: How do you build a segment for visitors who have purchased before but not in the last 180 days? ### Assistant: To build this segment, you'll want to identify people who have purchased before but not in the last 180 days. This is a good group to offer a discount that reflects the messaging you have in your winback series. |
### Human: How do you build a segment for visitors who have purchased in the last 180 days? ### Assistant: To build this segment, you want to target people who have bought in the last 180 days. However, you're not going to offer them a discount since they have bought somewhat recently. |
### Human: How do you create segment-targeted sign-up forms? ### Assistant: To create segment-targeted sign-up forms, navigate to the Sign-up forms tab and choose a template or build a new form from scratch. Design the form to match your brand using the editor. In the Targeting & Behaviors section, configure the settings to show the form only to those in the corresponding segments and exclude those who are already on your list from seeing the form. |
### Human: How can you display a form to browsers who are not cookied? ### Assistant: To display a form to browsers who are not cookied, clone the form and configure it to display only to browsers who are not tracked. This can be done by selecting 'Don't show to existing Klaviyo profiles' in the Targeting & Behaviors section. |
### Human: How can you include discounts in your welcome series? ### Assistant: To include discounts in your welcome series, you can use dynamic coupons through your integration if you're using Shopify or Magento 1. Otherwise, you can leverage the uploaded coupons feature to offer unique codes to your subscribers. Create separate coupon codes for each tier of discounts and use conditional splits in your flow to send different emails to different types of subscribers. |
### Human: How can I test my sign-up forms? ### Assistant: To test your sign-up forms, use a unique email address that you haven't used for the form before. You can create an alias for your existing Gmail address by adding a + to the end of your username, followed by a word of your choice. |
### Human: Why is my Klaviyo sign-up form not displaying? ### Assistant: There are a few possible reasons for this. First, make sure that your form is live by checking the Sign-up forms tab and looking for 'Live' with a green arrow under the Status column. Additionally, Klaviyo sign-up forms will not appear on Internet Explorer. Finally, ensure that you have installed and enabled the Klaviyo.js onsite code snippet correctly. |
### Human: How can I troubleshoot an embedded sign-up form? ### Assistant: If you are using an embedded form, confirm that the embed code has been added exactly as it appears in the installation modal and that it is pasted correctly within your site's code. Also, make sure that only one Klaviyo account is integrated with your site and that you have not installed the Klaviyo.js snippet from multiple accounts. |
### Human: Why is my Klaviyo sign-up form not submitting when I click the Submit button? ### Assistant: There are a few things to check in this case. First, verify that the list the form is connected to has not been deleted. Next, make sure that the button in the form editor preview is a Submit button, not a Close button. Finally, check your inbox for a confirmation email if your list is set to double opt-in. |
### Human: What should I do if my Klaviyo sign-up form looks different on my website? ### Assistant: If your sign-up form looks different on your website than it does in the Klaviyo form editor, it is likely that your site's CSS is overriding the styling of the form. You can troubleshoot this by looking for !important tags in your CSS and removing them if possible. Alternatively, your developer can use your browser's developer tools to inspect the site's code and identify the problem CSS. |
### Human: Why are people not being added to the list connected to my sign-up form? ### Assistant: If people are filling out your form but you do not see them being added to the connected list, there are a couple of things to check. First, make sure that you have selected a List to Submit in the form editor preview. Additionally, check your list's opt-in settings, as subscribers may need to complete a confirmation step if the list is set to double opt-in. |
### Human: What could cause a discrepancy between the number of form submissions and the number of people in my list? ### Assistant: There are a few possible reasons for this discrepancy. First, subscribers may not have completed the confirmation step if your list is set to double opt-in. Additionally, duplicate entries can contribute to the difference, as each entry counts as one 'submission' in your form analytics but only appears in your list once. Finally, some submissions may be from bots or list bombers, but Klaviyo has protections in place to mitigate these attacks. |
### Human: Why am I receiving an error message about sign-up forms not being successfully installed on my site? ### Assistant: If you receive the error message 'Unable to detect that sign-up forms are successfully installed on your site,' but you have correctly added the installation snippet to your website, it may be due to using a tag management platform or another method to deliver the snippet. This message should not prevent you from publishing a form, but if you continue to have trouble, you can contact Klaviyo for assistance. |
### Human: Where can I find additional resources on managing sign-up forms? ### Assistant: You can find additional resources on managing sign-up forms in the 'How to manage sign-up forms' and 'Getting started with sign-up forms' guides. |
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