Brightcove - Boston, MA - Associate Solutions Engineer
Core Responsibilities:
- Own all technical communications with prospects, including demonstrations, answering questions, responding to RFPs, and ad-hoc training, primarily over the phone but potentially also onsite.
- Continuously develop relationships at the "implementation" level within each account.
- Work closely with product development to maintain the feedback loop from customers and prospects.
- Work closely with the corporate customer support team to share learning across key customer accounts.
- Travel when necessary to meet potential customers.
Qualifications:
- 1+ years experience in a technical sales/business development role, ideally for technology company selling to the Media and entertainment industry or applicable parallel experience such as product management.
- Demonstrated ability to multi-task across a wide range of - Demonstrated ability to present to technical audiences and be able to handle objections on the fly.
- An ability to assess client needs effectively and address needs through new products and services.
- A proven track record delivering on or exceeding goals.
- Hands-on approach to tackling tactical as well as strategic work.
- Strong technical knowledge and appreciation.
- Proven ability to operate effectively in a fast-paced, entrepreneurial startup in which cross-functional teamwork and initiative is a must.
- Excellent written, oral and interpersonal communication skills.
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