Papertrail (<a href=") • REMOTE (US, EU) • Customer success engineer • Full-time
Help Papertrail make developers, sysadmins, and entrepreneurs happy. Papertrail provides log management as a service. We work with clued engineers at startups like GitHub, Instacart, and DNSimple.
Put smiles on the faces of ops-savvy customers. Combine your fantastic written voice with your knowledge of Linux (strace, tcpdump, package management, ..), TCP fundamentals, and at least one scripting language.
A big part of this job is showing your passion for and knowledge of a topic in casual, freeform emails. Be comfortable and personable in email. Big plus for a public online history (blog, Stack Overflow, Twitter, TinyLetter, whatever) or prior examples of personable yet technical writing, since past actions are the clearest indicator that you'll be great at this and love doing it.
Our "office" is a Slack text chat channel, generally during the US Pacific (UTC-8) day. Work in a coffee shop without missing office conversation.
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