Snowplow Analytics | Technical Support Engineer | <a href=" | Full-time | Remote (US)
Our mission is to empower data teams to build a strategic data capability that delivers high-quality, complete, and relevant data across the business.
Snowplow provides open-source (and a commercial version) software that allows data teams to track events happening on their apps, websites, smart TVs, etc., validate the data to ensure it is high quality and appropriately enriched with the data the business needs, and then stored in a data warehouse where it can be queried by the business as-is or used in business intelligence tools such as Looker. All in real-time.
The role: You'll provide timely, empathetic, and highly technical support to our customers. You will advise them on the best way to configure trackers and cookies, help them with data validation issues, and ensure the data keeps flowing through the pipeline to serve their business needs. You might be responding to OpsGenie alerts one day, and then writing SQL to query a customer's database the next - plenty of variety in the job! There's also excellent room for growth in all directions here: existing Support Engineers build their own tools and improve on existing ones, maintain documentation, provide expert advice to the rest of the company on the product, and work on personal growth to develop new skills.
Apply: <a href="
Any questions? Email me: REDACTED_EMAIL (I am not the hiring manager, just a peer for the role).