Librato | Senior Applications Engineer | Boston OR Cambridge, MA. | Onsite, Fulltime
Our customers are primarily developers and operations engineers that predominantly work in Software as a Service (SaaS) companies. We are looking for a Customer Success Engineer located in our Cambridge or Boston, MA office. In this role you are a customer advocate. You are equally passionate about making a user successful as you are about the product. Your goal is to help a prospect choose the right service (it may not be ours), to educate a trial user on how to use the app correctly, to support a customer when things go wrong, and to ensure they are happy at all times.
Qualifications:
3 to 5 years experience in a developer or operations role
Bachelor’s degree, MS a plus
Exceptional communications skills (written and verbal) to effectively communicate with technical audiences at all skill levels
Detail oriented, able to multi-task, troubleshoot, and demonstrated problem solving skills
Strong understanding of software development life cycles, tools and best practices
Strong understanding of the DevOps philosophy,
Self motivated; able to organize and prioritize tasks independently and autonomously
If interested, please apply to: <a href="