RepSpark | Multiple Positions | REMOTE (US west coast preferred), FULL-TIME | <a href="
RepSpark offers cloud-based software applications for sales and e-commerce in the apparel, footwear, and accessories industries, focused on wholesale business to help brands sell intelligently.
Our stack includes C#, ASP.NET, SQL Server, GraphQL, TypeScript, and React (<a href=").
We'd love to hear from people interested in:
1. Customer Support Engineer
- Communicate directly with external customers via phone, email or chat to better understand customer reported issues.
- Manage the opening, status update and closing of support tickets to ensure issue identification and resolution SLA's are met.
- Triage all reported customer support issues, resolving tier 1 support tickets and appropriately escalating complex Tier 2 and 3 tickets.
- Ability to proficiently read at least one of the following software languages C#, JavaScript, Python.
- Basic SQL querying/scripting a plus.
2. Professional Services Consultant
- Responsible for implementation and integration project activities from project kick-off on through final product cut-over.
- Ability to lead requirements gathering consultation engagements with customers to efficiently scope and price custom development application requests.
- Provide technical expertise including problem identification during implementation, testing, client training, and deployment.
- Deliver remote and onsite billable customer product training.
Please email REDACTED_EMAIL with applications or questions.