Coveo | Product Specialist - Technical Support | Montreal &amp; Quebec City, Canada | Full-time, ONSITE
The Support Specialist’s mission is not only to fix things, it’s also to be THE specialists of the Coveo product. You will know everything there is to know about our software in all of its different forms and use this knowledge not just to help, but also to direct, advise and offer suggestions to customers, partners and colleagues. As an essential part of Coveo, you'll be surrounded by a team of exceptionally talented people who won't hesitate to help you when you need it and you'll be proud to return the favour.
What does your day look like?:
* A morning scrum meeting with the team to go over support incidents and requests on which you need a fresh pair of eyes
* A Web meeting with a colleague from R&amp;D and you solved an incident for a customer. Way to go!
* Show the team how you did it by writing an article in our internal knowledge base (do you know KCS? If not, you will!)
You are passionate about technology, web development and bilingual? In addition, you have knowledge of JS, JQuery, CSS and HTML and you are a fan of Linux? But you also love working with people and ensure clients the maximum satisfaction by identifying, analyzing and correcting problems they report.
While we offer all the perks people come to expect of a job (great new offices, top of the line equipment, competitive salaries and insurance, unlimited cappucinos and snacks, nerf gun battles), we think the best part about working with us is simply being excited about going to work every day. On a day to day basis you'll continually face interesting challenges, have great autonomy and you'll be able to bring your ideas to the table knowing that your team genuinely wants to hear them.
Coveo is positioned as the top leader for Insight Engines in Gartner's 2017 Magic Quadrant (<a href="). We're growing quickly and hiring talented, passionate developers to join our worldclass team. Our Montreal offices are brand new (<a href=") and we've also rebuilt our entire Quebec City office to accomodate all our new hires in a great environment.
Interview Process: phone screen - interview - tech test - offer.
To get in touch : aasanovic (@) coveo.com