Shogun (YC W18) | Support Engineer | REMOTE | Full time | up to £40k
Shogun is looking for a Support Engineer to join our team. We’re a Y Combinator backed startup based in Silicon Valley, with a globally distributed team of 14. Shogun is a storefront builder for eCommerce sites. Our drag and drop tool helps thousands of merchants build beautiful stores without writing code.
Our customer base is growing rapidly, and our technical support needs are growing too! You would join our support team of 2, based in Melbourne, Australia and Colorado, USA. We take customer service extremely seriously. Read reviews of our product here: <a href="
Requirements:
* Solid grasp of HTML and CSS
* Some knowledge of Javascript
* Positive attitude
* Perfect written English
* Experience with eCommerce platforms like Shopify is a big plus
Roles and responsibilities include:
* Problem solving
* Answering support emails
* Responding to live chat inquiries
* Writing documentation
* Creating FAQ content
* Creating tutorial content
* Documenting bugs/issues
Ideally we are looking for someone in the UK or similar time zone.
Email REDACTED_EMAIL to apply and see <a href=" for more details.