HeadSpin (<a href=") - Mobile Performance Testing Platform | Customer Success, Sales, Solution Engineer/Lead | Full-Time | Palo Alto, CA or China
We are looking for a high-energy and passionate individual to join our growing Customer Success team. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relationship building skills and can create win/win environments for all parties that you work with.
Primary Responsibilities:
- Work with customers to ensure onboarding, user adoption, retention, and overall success
- Impart technical leadership &amp; direction on all aspects of HeadSpin's products &amp; services
- Assist in training customers on using HeadSpin to troubleshoot real-time performance issues
- Ensure any account issues are resolved quickly, utilizing resources from across Technical Support, Sales, Engineering etc.
- Function as the voice of the customer and provide internal feedback on how HeadSpin can better serve our customers
Minimum Requirements:
- Experience successfully managing customer engagements to completion and customer satisfaction
- Willing to get your "hands dirty" and troubleshoot when needed
- Proficient understanding of Web/Mobile app development &amp; architecture
- Good understanding of at least one of the programming languages (Java, Python, GO, C++)
- Strong ability to align technical concepts &amp; features to business needs
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