RepSpark | Technical Support Engineer | Irvine, CA | Full-time | ONSITE | <a href="
RepSpark is a B2B e-commerce platform that provides one simple online platform for retail buyers to place wholesale orders and gives sales professionals the tools they need to sell intelligently.
Our stack includes C#, ASP.NET, SQL Server, TypeScript, and React (<a href=").
Essential functions:
- Provide exceptional support to external clients via email, chat and occasionally by phone.
- Ability to troubleshoot and diagnosis customer issues and questions.
- Comfortable querying data to make decisions and get to the root cause of customer issues.
- Build out our internal and external documentation and create content for our Freshdesk portal.
What we are looking for:
- Proficient and fluent in English at a professional level.
- You have at least 1 year of technical experience using a well-known programming language (Java, C#, JavaScript, etc.).
- Enjoys solving open-ended problems in a collaborative work environment.
- Positive attitude and high level of urgency to support customer needs.
- Computer Science degree or equivalent programming experience is preferable.
Please email REDACTED_EMAIL with applications or questions. We'd love to hear from you!