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What would be the reason there's an extra fee on my statement?
35extra_charge_on_statement
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Is there a way I can get my ATM card back from the machine?
19card_swallowed
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Why did my my transfer get declined?
28declined_transfer
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Do you know why my card payment was reverted?
53reverted_card_payment?
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I'm concerned about a payment that has recently been made on my card. I do not recognize the name that the transaction went to, can you help me?
17card_payment_not_recognised
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As for limits are top ups included?
60top_up_limits
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Can I top up with a cheque?
58top_up_by_cash_or_cheque
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I found a charge for a direct debit that was not made by me.
29direct_debit_payment_not_recognised
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The exchange rate on my purchase is wrong.
18card_payment_wrong_exchange_rate
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Can I resent my passcode?
45passcode_forgotten
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Does it cost anything for exchanges?
32exchange_charge
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There's a refund missing from my statement
0Refund_not_showing_up
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Can you explain your exchange rate policy to me?
33exchange_rate
[ -0.1561279296875, -0.1004638671875, -1.0546875, 0.435546875, -0.08343505859375, 0.1533203125, 0.99462890625, -1.349609375, 0.1590576171875, 0.224853515625, -0.5322265625, -0.00785064697265625, -0.10675048828125, 0.443359375, -0.603515625, 0.52685546875, -0.642578125, 2.453125, -0.1602783203125, -0.271240234375, -1.0517578125, 0.56494140625, -0.5029296875, 0.08489990234375, -0.81982421875, -0.33837890625, 0.272705078125, -0.47802734375, -0.2841796875, -0.39453125, 0.165283203125, 1.2919921875, 6.27734375, 0.3203125, 0.11279296875, 0.174560546875, 0.69873046875, -0.82177734375, 0.54833984375, -0.2237548828125, 0.033966064453125, -0.93017578125, -0.0037689208984375, -0.59423828125, 0.328125, -0.095703125, -0.0682373046875, -0.68505859375, 0.08441162109375, 0.859375, 0.12420654296875, -0.2919921875, 0.0509033203125, -0.389892578125, -0.45068359375, -0.0214996337890625, 0.423828125, 0.168212890625, 0.14013671875, -0.74853515625, 0.26904296875, -0.8603515625, -0.436767578125, -1.4287109375, -0.147216796875, 0.405029296875, -0.68359375, -0.1492919921875, -0.587890625, -0.349853515625, -0.689453125, -0.295654296875, -0.37939453125, 0.0054168701171875, -0.521484375, 0.0215606689453125, 2.201171875 ]
When would my card be charged an extra fee for a transaction?
16card_payment_fee_charged
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Hey I want to buy some crypto but the app doesn't allow me to! What's the issue, I really want to exchange this
8beneficiary_not_allowed
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Why was I charged a fee for a transfer?
64transfer_fee_charged
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My American express is experiencing a problem with apple play with top up, can you fix it?
3apple_pay_or_google_pay
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My source of funds need verified.
70verify_source_of_funds
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Can you tell me if my pop-up went through?
59top_up_failed
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Tell me if there are any top-up limits?
60top_up_limits
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I need to order a new card, mine is about to expire and I need to know how much it will cost and how long until I receive it.
10card_about_to_expire
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why hasn't my top up gone through yet
48pending_top_up
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The conversion rate on the ATM that I used with foreign currency was wrong.
76wrong_exchange_rate_for_cash_withdrawal
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I could not get my transfer to happen correctly and was wondering why?
36failed_transfer
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Will filling stations accept my card?
11card_acceptance
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Which ATMs accept this placard ?
4atm_support
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I need to update my current address
31edit_personal_details
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Using an ATM caused me to incur an additional fee. Why?
20cash_withdrawal_charge
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I've lost track of my phone or someone stole it.
43lost_or_stolen_phone
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I would like to know why I was charged twice for my purchase.
63transaction_charged_twice
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Is there a specific type you need for identity verification?
69verify_my_identity
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How can I top-up my limit?
60top_up_limits
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Are your cards available in Europe?
25country_support
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I'm unsure of a withdrawl in my statement.
21cash_withdrawal_not_recognised
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What is the best way to exchange currency?
34exchange_via_app
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How to decide if I get a Visa or Mastercard?
73visa_or_mastercard
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If I will be traveling, is there a way to auto top-up my card on certain days?
5automatic_top_up
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How can I tell where my funds came from?
70verify_source_of_funds
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How long does it take for funds to come through the US to my account?
67transfer_timing
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Can I reset my password? I don't know what it is.
45passcode_forgotten
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How do I link a new card?
14card_linking
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Where are my funds coming from? I need to know.
70verify_source_of_funds
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The expiration date of my card is approaching .
10card_about_to_expire
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Can I set up an automatic top-up for travel.
5automatic_top_up
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If my card is trapped in the ATM, what do I do?
19card_swallowed
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I want to withdraw money, where can I go?
4atm_support
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I made a transaction and it is taking a very long time to go through.
66transfer_not_received_by_recipient
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Which country's currency do you support?
37fiat_currency_support
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Help my verify my id.
68unable_to_verify_identity
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Are you able to locate my card?
42lost_or_stolen_card
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There are some strange charges on my card that I didn't make from a few days ago. Is my card stolen and if so should I cancel it? Will I get refunded the charges?
17card_payment_not_recognised
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Can I get a spare card for someone else to use?
40getting_spare_card
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I've attempted to do a very standard transfer and have tried 5 times at this point. Can you tell me what the issue is? Is the system down?
36failed_transfer
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My card is about to expire. How much does it cost to order a new one and how fast will I get it?
10card_about_to_expire
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Can I reactivate a card I thought I lost?
14card_linking
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My passcode doesn't work
45passcode_forgotten
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What steps must I follow to get a Visa credit card?
73visa_or_mastercard
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I don't understand where this debit came from and want it removed.
29direct_debit_payment_not_recognised
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I have 1 other US card. Can you take that?
54supported_cards_and_currencies
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How long should my new card take to arrive?
12card_arrival
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How long to I have to wait for a transfer to reach my account?
67transfer_timing
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We need both a visa and a Mastercard.
73visa_or_mastercard
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Why isn't my ID being verified?
68unable_to_verify_identity
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How long will it take to get to me?
13card_delivery_estimate
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Hello. I checked my transactions and saw I was double charged on my card for a restaurant visit. I would like to get my money back.
63transaction_charged_twice
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I am attempting to make a purchase online, but my card is not working. I know there are funds available, is this an issue on the banks end?
53reverted_card_payment?
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What happened to my top-up?
61top_up_reverted
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I made a purchase and it says it's pending. What does that mean?
46pending_card_payment
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What is the source of my available funds?
70verify_source_of_funds
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Hello, I found the card I misplaced and I need to reactive it, how do I do that?
14card_linking
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Are there restrictions for my disposable card since it does not seem to be working?
72virtual_card_not_working
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How much does it cost to exchange currencies?
32exchange_charge
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Can I reactivate my PIN?
50pin_blocked
[ 0.6103515625, -0.352783203125, 0.53857421875, -0.3291015625, -0.60009765625, -0.63330078125, 0.8447265625, -0.429443359375, 0.4296875, -0.190673828125, -0.84130859375, 0.6552734375, -0.54296875, 1.86328125, 0.255615234375, -0.85986328125, 0.052703857421875, 0.042572021484375, 0.223388671875, -0.73876953125, -0.42529296875, 4.7421875, -0.6552734375, 0.49169921875, -1.32421875, -0.3115234375, 0.6298828125, -0.7021484375, -0.76806640625, 0.1021728515625, 0.56884765625, -0.056976318359375, 0.53271484375, 0.1280517578125, -0.1712646484375, -0.3330078125, 0.73486328125, -0.5322265625, 5.34375, -0.176513671875, 0.64599609375, -0.2427978515625, 0.20361328125, 0.411376953125, 1.0205078125, -0.513671875, -0.356201171875, -0.60009765625, 0.2454833984375, 4.296875, 0.466796875, 0.366943359375, 0.09759521484375, -0.233642578125, -0.28662109375, -0.46923828125, -1.125, -1.125, 0.68505859375, -0.1290283203125, -0.177734375, -0.5830078125, -0.34619140625, -0.361083984375, -0.74267578125, -0.2359619140625, -0.284912109375, -0.3447265625, -0.5126953125, -0.6787109375, -0.290771484375, 0.2998046875, 0.06781005859375, 0.51611328125, -0.71728515625, -0.63134765625, -0.55712890625 ]
Someone stole my card. I need to report it stolen. I made a police report already, but how do I report it with you?
42lost_or_stolen_card
[ 0.058807373046875, 0.313232421875, -0.272705078125, -0.1507568359375, -0.7490234375, -0.39794921875, -0.63037109375, -0.016510009765625, 0.2333984375, -0.91943359375, 0.290283203125, 1.041015625, 0.27001953125, 0.4677734375, 1.28515625, -0.9228515625, 1.326171875, -1.005859375, 2.025390625, -0.6689453125, 1.9189453125, -1.2451171875, 3.587890625, -0.036865234375, 0.265869140625, -0.0765380859375, -0.3427734375, -0.1632080078125, 0.79150390625, 0.24853515625, -0.78759765625, -1.1376953125, -0.931640625, -1.099609375, -0.85498046875, -0.513671875, -0.051971435546875, -0.35400390625, 0.1781005859375, 0.927734375, -0.74072265625, 4.98828125, 3.005859375, -0.035736083984375, -0.330810546875, -0.810546875, -0.66748046875, -1.0771484375, -1.095703125, 0.0421142578125, -0.64013671875, 0.03515625, -0.64892578125, -0.2381591796875, 0.1258544921875, 1.3623046875, -0.039886474609375, -0.10394287109375, -0.3359375, -0.424072265625, 0.0533447265625, -0.751953125, -0.040069580078125, 0.7646484375, -0.724609375, -0.0753173828125, 0.074951171875, -0.583984375, -0.296875, -0.1295166015625, 0.3828125, -1.0439453125, -0.2998046875, -0.5078125, -0.1072998046875, -0.1585693359375, -0.8203125 ]
What do I need to do to change my PIN?
22change_pin
[ 0.049652099609375, 0.1678466796875, -0.257080078125, 0.06011962890625, -0.431640625, -0.49462890625, 0.5576171875, 0.024322509765625, 0.65966796875, -0.1463623046875, -0.1221923828125, 0.43603515625, -0.6064453125, -0.030426025390625, -0.859375, -0.039794921875, -0.189697265625, 0.8251953125, 0.03179931640625, 0.2218017578125, -1.080078125, 6.90625, -1.083984375, 0.372802734375, -1.1142578125, -0.60205078125, 0.671875, -0.3583984375, -1.1826171875, 0.51953125, 2.16015625, 0.420654296875, 0.4150390625, 0.4482421875, -0.262939453125, 0.3173828125, 0.6484375, -0.183837890625, 2.703125, -0.07427978515625, 0.1048583984375, -1.1103515625, -0.521484375, 0.5146484375, 0.2366943359375, -1.400390625, -0.73046875, -0.63037109375, -0.1517333984375, 2.685546875, 0.5068359375, -0.50146484375, 0.25732421875, -0.73486328125, -0.352294921875, 0.05120849609375, -0.982421875, -0.66552734375, 1.0986328125, 0.337646484375, 0.5576171875, 0.0181884765625, 0.235595703125, -0.70263671875, -0.74072265625, -0.30517578125, -0.1695556640625, -0.56494140625, -0.67529296875, -0.67138671875, -0.64599609375, 0.39990234375, -0.1910400390625, 0.53466796875, -0.4306640625, -0.12322998046875, -0.18408203125 ]
Can I use my card for payment all over the world?
11card_acceptance
[ -0.49462890625, -0.62158203125, 0.71728515625, 1.09375, 0.08868408203125, -1.0537109375, -1.40625, -0.1661376953125, -0.916015625, 0.64794921875, 3.185546875, -0.728515625, -0.040924072265625, -0.035064697265625, 0.685546875, -0.00531005859375, 0.48779296875, -0.82421875, 0.06646728515625, -0.7177734375, -0.44970703125, -0.7705078125, 0.243408203125, 0.3125, 4.4296875, 1.9482421875, -0.736328125, 0.2548828125, -0.059234619140625, 0.5986328125, -0.6279296875, -0.0811767578125, -0.63818359375, 0.55615234375, -0.87548828125, -1.4619140625, -0.0305633544921875, 0.335205078125, -0.81298828125, 0.86328125, -0.6064453125, 0.498779296875, -0.51123046875, 0.9765625, -0.70751953125, 0.654296875, -0.23828125, -0.787109375, -1.298828125, -0.53515625, 1.0341796875, -0.982421875, -0.8017578125, 0.83203125, 3.646484375, -0.446044921875, -0.2265625, 2.09375, -0.1046142578125, -0.004978179931640625, -0.6240234375, -0.04345703125, 1.392578125, 0.05523681640625, -0.60205078125, 0.87890625, -1.177734375, 0.2109375, -0.407958984375, 0.2142333984375, -0.1982421875, -0.267822265625, -0.1324462890625, 1.603515625, -0.318115234375, -0.9755859375, -0.218017578125 ]
What is the fastest that I can make a transfer?
67transfer_timing
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I lost my phone!
43lost_or_stolen_phone
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How can I check the exchange rate applied to my transaction?
18card_payment_wrong_exchange_rate
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What are the top up charges for US cards?
57top_up_by_card_charge
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How do I reset my PIN, I can't seem to use my card?
50pin_blocked
[ 0.09283447265625, -0.250244140625, 0.382568359375, -0.465087890625, 0.04315185546875, -1.08984375, 0.56591796875, -0.53271484375, 0.5966796875, -0.1114501953125, -0.58740234375, -0.1878662109375, -0.45751953125, -0.09332275390625, 0.927734375, -0.43505859375, 0.1351318359375, 0.193603515625, 0.452392578125, 0.06707763671875, -0.19775390625, 4.0078125, -0.1318359375, 0.76611328125, -0.611328125, 0.240966796875, 1.0087890625, -0.250732421875, -0.59375, 0.1864013671875, -0.042144775390625, -0.53759765625, 0.61181640625, -0.2083740234375, -0.321044921875, 0.1732177734375, 0.1678466796875, -0.7509765625, 3.76171875, -0.39990234375, -0.0299224853515625, -0.120361328125, 0.796875, -0.556640625, 1.234375, -0.6689453125, -0.08636474609375, -0.299072265625, -0.51806640625, 6.26171875, 0.455322265625, -0.1729736328125, 0.463134765625, 0.279296875, -0.29052734375, -0.0163726806640625, -1.00390625, -0.6572265625, 0.2386474609375, 0.748046875, 0.2454833984375, 0.1202392578125, -0.040618896484375, -0.283935546875, -0.61376953125, -0.29345703125, -1.0087890625, -0.45263671875, -0.5068359375, -1.1025390625, -0.70703125, -0.16455078125, -0.11956787109375, 0.2802734375, -0.888671875, -0.626953125, 0.02508544921875 ]
I would like a refund on the extra pound I was charged.
35extra_charge_on_statement
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lost phone, dont want others to access account
43lost_or_stolen_phone
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How do I freeze my card using the app?
23compromised_card
[ 0.93994140625, 0.424072265625, -0.0199432373046875, -0.888671875, -0.0836181640625, -1.1796875, -0.88671875, -0.477783203125, -0.404052734375, -0.288818359375, 0.4150390625, 0.454345703125, 0.1553955078125, 1.787109375, 4.38671875, -0.462158203125, 1.6123046875, -1.1220703125, 1.208984375, -0.52978515625, 0.64794921875, -0.73046875, 2.068359375, 0.42041015625, 0.71875, 1.2275390625, -0.322509765625, -0.360595703125, -0.06414794921875, 0.349609375, -0.6396484375, -0.8447265625, -0.48974609375, -0.95556640625, -0.6552734375, -0.7470703125, -0.2286376953125, 0.103271484375, 0.83544921875, 0.299560546875, 0.572265625, 3.375, 3.455078125, 0.079833984375, 1.1376953125, -0.050323486328125, -0.701171875, -0.5322265625, -1.44921875, 1.6591796875, -0.62451171875, -0.055999755859375, -0.95849609375, 0.420654296875, 0.10430908203125, 1.1552734375, -0.7568359375, -0.194580078125, -0.55419921875, 0.142333984375, -0.419921875, -1.0634765625, -0.0250396728515625, 0.10394287109375, -0.96044921875, -0.1517333984375, -1.3232421875, -0.71044921875, -0.37890625, -0.52587890625, -0.4736328125, -0.80810546875, 0.638671875, -0.27001953125, -0.61767578125, -0.68603515625, -1.1416015625 ]
How many virtual cards do I get?
30disposable_card_limits
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What's going on with the top-up? All it says is pending, pending, pending! I use your service several times a week and have never had a problem before! What's going on here?
48pending_top_up
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I made a cash deposit almost a week ago but it's still not there!! please sort this out asap I need the money
7balance_not_updated_after_cheque_or_cash_deposit
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Can you tell me how to link one of your cards that I already have?
14card_linking
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I received cash from the ATM earlier, but this shows up as pending in the app. I've got the cash already. How can this be still pending?
47pending_cash_withdrawal
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I am traveling to Germany, Will I be able to use my card there?
11card_acceptance
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How do I set-up my PIN for the new card?
39get_physical_card
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How many cards can I have for one account?
40getting_spare_card
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I didn't buy this twice
63transaction_charged_twice
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I got mugged yesterday and lost access to the app. I need to regain it.
43lost_or_stolen_phone
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What happens if my card is stuck in the ATM?
19card_swallowed
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The exchange rate would be?
33exchange_rate
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Why does my transfer say "pending"?
49pending_transfer
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I still haven't seen a refund on my account
0Refund_not_showing_up
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Why is your exchange rate for my card payment wrong
18card_payment_wrong_exchange_rate
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Why is there an extra 1 pound charge on my card?
35extra_charge_on_statement
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