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368
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class label 77
classes | evaluation_predictions
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|---|---|---|
What would be the reason there's an extra fee on my statement? | 35extra_charge_on_statement
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Is there a way I can get my ATM card back from the machine? | 19card_swallowed
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Why did my my transfer get declined? | 28declined_transfer
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Do you know why my card payment was reverted? | 53reverted_card_payment?
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I'm concerned about a payment that has recently been made on my card. I do not recognize the name that the transaction went to, can you help me? | 17card_payment_not_recognised
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As for limits are top ups included? | 60top_up_limits
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Can I top up with a cheque? | 58top_up_by_cash_or_cheque
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I found a charge for a direct debit that was not made by me. | 29direct_debit_payment_not_recognised
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The exchange rate on my purchase is wrong. | 18card_payment_wrong_exchange_rate
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Can I resent my passcode? | 45passcode_forgotten
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Does it cost anything for exchanges? | 32exchange_charge
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There's a refund missing from my statement | 0Refund_not_showing_up
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Can you explain your exchange rate policy to me? | 33exchange_rate
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When would my card be charged an extra fee for a transaction? | 16card_payment_fee_charged
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Hey I want to buy some crypto but the app doesn't allow me to! What's the issue, I really want to exchange this | 8beneficiary_not_allowed
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Why was I charged a fee for a transfer? | 64transfer_fee_charged
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My American express is experiencing a problem with apple play with top up, can you fix it? | 3apple_pay_or_google_pay
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My source of funds need verified. | 70verify_source_of_funds
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Can you tell me if my pop-up went through? | 59top_up_failed
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Tell me if there are any top-up limits? | 60top_up_limits
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I need to order a new card, mine is about to expire and I need to know how much it will cost and how long until I receive it. | 10card_about_to_expire
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why hasn't my top up gone through yet | 48pending_top_up
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The conversion rate on the ATM that I used with foreign currency was wrong. | 76wrong_exchange_rate_for_cash_withdrawal
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I could not get my transfer to happen correctly and was wondering why? | 36failed_transfer
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Will filling stations accept my card? | 11card_acceptance
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Which ATMs accept this placard ? | 4atm_support
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I need to update my current address | 31edit_personal_details
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Using an ATM caused me to incur an additional fee. Why? | 20cash_withdrawal_charge
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I've lost track of my phone or someone stole it. | 43lost_or_stolen_phone
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I would like to know why I was charged twice for my purchase. | 63transaction_charged_twice
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Is there a specific type you need for identity verification? | 69verify_my_identity
| [
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How can I top-up my limit? | 60top_up_limits
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Are your cards available in Europe? | 25country_support
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I'm unsure of a withdrawl in my statement. | 21cash_withdrawal_not_recognised
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What is the best way to exchange currency? | 34exchange_via_app
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How to decide if I get a Visa or Mastercard? | 73visa_or_mastercard
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If I will be traveling, is there a way to auto top-up my card on certain days? | 5automatic_top_up
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How can I tell where my funds came from? | 70verify_source_of_funds
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How long does it take for funds to come through the US to my account? | 67transfer_timing
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Can I reset my password? I don't know what it is. | 45passcode_forgotten
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How do I link a new card? | 14card_linking
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Where are my funds coming from? I need to know. | 70verify_source_of_funds
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The expiration date of my card is approaching . | 10card_about_to_expire
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Can I set up an automatic top-up for travel. | 5automatic_top_up
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If my card is trapped in the ATM, what do I do? | 19card_swallowed
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I want to withdraw money, where can I go? | 4atm_support
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I made a transaction and it is taking a very long time to go through. | 66transfer_not_received_by_recipient
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Which country's currency do you support? | 37fiat_currency_support
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Help my verify my id. | 68unable_to_verify_identity
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Are you able to locate my card? | 42lost_or_stolen_card
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There are some strange charges on my card that I didn't make from a few days ago. Is my card stolen and if so should I cancel it? Will I get refunded the charges? | 17card_payment_not_recognised
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Can I get a spare card for someone else to use? | 40getting_spare_card
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I've attempted to do a very standard transfer and have tried 5 times at this point. Can you tell me what the issue is? Is the system down? | 36failed_transfer
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My card is about to expire. How much does it cost to order a new one and how fast will I get it? | 10card_about_to_expire
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Can I reactivate a card I thought I lost? | 14card_linking
| [
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My passcode doesn't work | 45passcode_forgotten
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What steps must I follow to get a Visa credit card? | 73visa_or_mastercard
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I don't understand where this debit came from and want it removed. | 29direct_debit_payment_not_recognised
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I have 1 other US card. Can you take that? | 54supported_cards_and_currencies
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How long should my new card take to arrive? | 12card_arrival
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How long to I have to wait for a transfer to reach my account? | 67transfer_timing
| [
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We need both a visa and a Mastercard. | 73visa_or_mastercard
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Why isn't my ID being verified? | 68unable_to_verify_identity
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How long will it take to get to me? | 13card_delivery_estimate
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Hello. I checked my transactions and saw I was double charged on my card for a restaurant visit. I would like to get my money back. | 63transaction_charged_twice
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I am attempting to make a purchase online, but my card is not working. I know there are funds available, is this an issue on the banks end? | 53reverted_card_payment?
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What happened to my top-up? | 61top_up_reverted
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I made a purchase and it says it's pending. What does that mean? | 46pending_card_payment
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What is the source of my available funds? | 70verify_source_of_funds
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Hello, I found the card I misplaced and I need to reactive it, how do I do that? | 14card_linking
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Are there restrictions for my disposable card since it does not seem to be working? | 72virtual_card_not_working
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How much does it cost to exchange currencies? | 32exchange_charge
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Can I reactivate my PIN? | 50pin_blocked
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Someone stole my card. I need to report it stolen. I made a police report already, but how do I report it with you? | 42lost_or_stolen_card
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What do I need to do to change my PIN? | 22change_pin
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Can I use my card for payment all over the world? | 11card_acceptance
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What is the fastest that I can make a transfer? | 67transfer_timing
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I lost my phone! | 43lost_or_stolen_phone
| [
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How can I check the exchange rate applied to my transaction? | 18card_payment_wrong_exchange_rate
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What are the top up charges for US cards? | 57top_up_by_card_charge
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How do I reset my PIN, I can't seem to use my card? | 50pin_blocked
| [
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I would like a refund on the extra pound I was charged. | 35extra_charge_on_statement
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lost phone, dont want others to access account | 43lost_or_stolen_phone
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How do I freeze my card using the app? | 23compromised_card
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How many virtual cards do I get? | 30disposable_card_limits
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What's going on with the top-up? All it says is pending, pending, pending! I use your service several times a week and have never had a problem before! What's going on here? | 48pending_top_up
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I made a cash deposit almost a week ago but it's still not there!! please sort this out asap I need the money | 7balance_not_updated_after_cheque_or_cash_deposit
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Can you tell me how to link one of your cards that I already have? | 14card_linking
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I received cash from the ATM earlier, but this shows up as pending in the app. I've got the cash already. How can this be still pending? | 47pending_cash_withdrawal
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I am traveling to Germany, Will I be able to use my card there? | 11card_acceptance
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How do I set-up my PIN for the new card? | 39get_physical_card
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How many cards can I have for one account? | 40getting_spare_card
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I didn't buy this twice | 63transaction_charged_twice
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I got mugged yesterday and lost access to the app. I need to regain it. | 43lost_or_stolen_phone
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What happens if my card is stuck in the ATM? | 19card_swallowed
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The exchange rate would be? | 33exchange_rate
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Why does my transfer say "pending"? | 49pending_transfer
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I still haven't seen a refund on my account | 0Refund_not_showing_up
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Why is your exchange rate for my card payment wrong | 18card_payment_wrong_exchange_rate
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Why is there an extra 1 pound charge on my card? | 35extra_charge_on_statement
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